JP2017227945A - Service system, application program and settlement method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service system, an application program and a settlement method that are capable of rejecting a customer with low morals.SOLUTION: A service system comprises: a store information input part S111 that receives input of information on a product or service to be provided by a store operator; customer condition input parts S1210 and S491 that receive input of conditions on a product or service desired by a customer; a store information transmission part S132 that transmits the information input in the store information input part to a customer terminal 40 when the information input in the store information input part meets the conditions input in the customer condition input part; a temporary settlement part S143 that executes temporary settlement upon receiving a reservation operation in the customer terminal 40 after the information transmission; a settlement information transmission part S161 that calculates settlement information upon receiving a payment operation in the customer terminal 40 after execution of the temporary settlement and then transmits the settlement information to the customer terminal 40; and a real settlement part S163 that executes real settlement upon receiving an approval operation by a store side in the customer terminal 40 after transmission of the settlement information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a service system, an application program, and a settlement method.

  Patent Document 1 discloses a reservation support system, particularly a system that supports reservations on the day. According to this patent document 1, this system can prevent a reservation by mischief by performing user authentication using a telephone number.

JP 2015-153403 A

  There are many customers with low morals who make reservations at multiple stores and then cancel. If this cancellation is immediately before the reservation time, it will take away the offer opportunity of the store that wants to provide the limited goods or services to the customer, causing damage to the store side. Further, customers often care about store evaluation, but the above-described conventional system does not take that point into consideration.

  The present invention is to provide a service system, an application program, and a settlement method that pay attention to such conventional problems.

  The present invention solves the above problems by the following means. In addition, in order to make an understanding easy, although the code | symbol corresponding to embodiment of this invention is attached | subjected, it is not limited to this. Further, the configuration described with reference numerals may be appropriately replaced or improved.

  In the first aspect, a store information input unit (S111) in which information related to products or services provided by the store operator is input, and a customer condition input unit (S1210, in which conditions related to products or services desired by customers are input). S491) and when the information input to the store information input unit (S111) matches the condition input to the customer condition input unit (S1210, S491), input to the store information input unit (S111) A store information transmission unit (S132) for transmitting the information to the customer terminal (40), a provisional settlement unit (S143) for receiving a reservation operation at the customer terminal (40) after the information transmission and executing a provisional settlement Payment information transmission for receiving payment operation at the customer terminal (40) after execution of the provisional payment, calculating payment information and transmitting the payment information to the customer terminal (40) And (S161), the settlement unit that executes the settlement approval operation by the store at the customer terminal after transmitting the payment information (40) and (S163), a service system having a.

  A second mode is a password transmission for generating a one-time password in response to a payment operation at the customer terminal (40) after executing the provisional settlement and transmitting the one-time password to a store terminal in the first mode. Service (S162), wherein the main settlement unit (S163) receives the one-time password input operation to the customer terminal (40) after transmitting the settlement information and executes the final settlement System.

  The third aspect is the first or second aspect, in which the main payment for the cancel charge is not performed even if a predetermined time elapses from the reserved time after the provisional payment is executed. This is a service system having a cancel charge execution unit (S182) to be executed.

  A 4th aspect is a service system which has a coupon issuing part (S152) which issues a coupon, when photo information is received from the customer terminal (40) in any one of the first to third aspects. is there.

  A 5th aspect is a service system which issues the coupon according to the timing which received the said photographic information in the said coupon issuing part (S152) in a 4th aspect.

  A 6th aspect is the information added to the information regarding the goods or service which the said store operator provides in the 4th or 5th aspect, when the photograph information is received from the said customer terminal (40). This is a service system having an additional unit (S151).

  A seventh aspect is the evaluation storage unit (S171) that receives the evaluation operation in the customer terminal (40) after execution of the payment and stores the evaluation information in any one of the first to sixth aspects. And sending the accumulated evaluation information to the customer terminal (40) to display a graph on the screen of the customer terminal (40) so that the change for each predetermined period can be seen, (S191), Is a service system.

  In an eighth aspect, in any one of the first to seventh aspects, the information related to the product or service provided by the store operator includes information related to cooking, and the condition related to the product or service requested by the customer is , A service system including at least a condition relating to a serving area or a serving price.

  According to a ninth aspect, in any one of the first to seventh aspects, the information on the product or service provided by the store operator includes information on massage, and the condition on the product or service requested by the customer is , A service system including at least a condition regarding a massage providing area or a providing time.

  According to a tenth aspect, in any one of the first to seventh aspects, the information on the product or service provided by the store operator includes information on accommodation facilities, and the condition on the product or service requested by the customer Is a service system that includes at least conditions relating to the provision area of the accommodation facility or the provision date and time.

  In an eleventh aspect, in any one of the first to seventh aspects, when the reservation request condition is not satisfied in response to an input operation of the reservation request condition in the customer terminal (40) after the information transmission. The service system includes an alternative condition transmission unit (S1413) that transmits the alternative condition to the customer terminal (40).

  In a twelfth aspect according to the eleventh aspect, the information related to the product or service provided by the store operator includes information related to cooking, and the condition related to the product or service requested by the customer is at least a food providing area or The service system includes a condition related to a provided price, the reservation request condition includes a condition related to a serving time and the number of seats, and the alternative condition includes a condition related to a seat or a condition related to a serving time of the dish.

  A thirteenth aspect is the application program incorporated in the customer terminal (40) that exchanges information with the service system of any one of the first to twelfth aspects, and the information transmitted from the store information transmitting unit (S132) And displaying the information on the customer terminal (40) (S431), and displaying the information on the customer terminal (40) and then transmitting the reservation information input to the customer terminal (40) ( S442), and after the provisional settlement in the provisional settlement unit (S143), the payment information input to the customer terminal (40) is transmitted (S461) and the settlement information transmission unit (S161). Receiving the settlement information and displaying it on the customer terminal (40) (S462), and after displaying the settlement information on the customer terminal (40) A step (S463) of transmitting the authorization password information entered in the customer terminal (40) is an application program having.

  In a fourteenth aspect, in the application program incorporated in the store terminal (30) that exchanges information with the service system of any one of the second to twelfth aspects, the one-time password transmitted from the password transmission unit is received. And it is an application program which has the step (S361) displayed on the said shop terminal (30).

  In the fifteenth aspect, a store information input step (S111) in which information related to products or services provided by the store operator is input, and a customer condition input step (S1210, in which conditions related to products or services desired by customers are input). S491) and when the information input in the store information input step (S111) matches the condition input in the customer condition input step (S1210, S491), input to the store information input step (S111) Store information transmission step (S132) for transmitting the information to the customer terminal (40), provisional settlement step (S143) for receiving a reservation operation at the customer terminal (40) after the information transmission and executing provisional settlement In response to the payment operation at the customer terminal (40) after executing the provisional payment, the payment information is calculated and the payment information is transmitted to the customer terminal (40). A settlement information transmitting step (S161), and a settlement method (S163) in which the customer terminal (40) after transmitting the settlement information receives an approval operation by the store and executes the settlement. is there.

  According to this aspect, provisional settlement is executed at the time of reservation, so that customers with low morality can be excluded.

FIG. 1 is a diagram for explaining an outline function of a service system according to the present invention. FIG. 2 is a flowchart showing the store information input process. FIG. 3 is a flowchart showing the initial registration process. FIG. 4 is a flowchart showing the distribution condition setting process. FIG. 5 is a flowchart showing the information distribution process. FIG. 6 is a flowchart showing reservation processing when reservation is possible. FIG. 7 is a flowchart showing reservation processing when reservation is impossible. FIG. 8 is a flowchart showing the coupon issue process. FIG. 9 is a flowchart showing the payment process. FIG. 10 is a flowchart showing the evaluation process. FIG. 11 is a flowchart showing the cancel charge process. FIG. 12 is a flowchart showing the evaluation display process. FIG. 13 is a flowchart showing information distribution processing when a store is searched.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

  FIG. 1 is a diagram for explaining an outline function of a service system according to the present invention.

  First, an outline function of the service system will be described with reference to FIG.

  As shown in FIG. 1, the service system 1 includes a server 10, a store terminal 30, and a customer terminal 40. The store terminal 30 and the customer terminal 40 are connected to the server 10 via the network 20 and can transmit and receive data via a communication protocol (for example, TCP / IP). The network 20 is constructed by, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like.

  The store terminal 30 is a device operated by the store operator. Examples of the store terminal 30 include a mobile communication terminal including a personal computer, a tablet terminal, and a smartphone, and a POS (Point Of Sales) system. The store operator operates the store terminal 30 and inputs information related to products or services provided by the store operator. For example, if the store is a restaurant, the information includes the name of the dish and price, and in addition to this, there may be a photograph. In addition, comments such as “Now is in season!” May be added. If the store is a massage store, it is a treatment menu, a price, a time zone in the case of a special price, etc. In addition to this, there may be a photograph of the store or the practitioner. In addition, store comments may be added. If the store is an accommodation facility, it may be a room type, a price, an accommodation date for a special price, etc. In addition to this, there may be a picture of the room. In addition, store comments may be added.

  The customer terminal 40 is a device operated by a customer. As the customer terminal 40, for example, a mobile communication terminal including a smartphone / tablet terminal can be exemplified, but a personal computer may be used. The customer operates the customer terminal 40 and inputs a condition relating to a product or service desired by the customer. For example, if the store is a restaurant, the conditions include the area where the food is provided, such as the vicinity of Tokyo Station and Toranomon, the distance from the current location to the store, the time required, the budget, the Japanese / Western cuisine, and the like. If the store is a massage store, the area / distance from the current location to the store or the required time / provided price / information delivery desired date. If the store is an accommodation facility, the area / room type / price / desired date of information distribution.

  Next, specific logic of the service system 1 will be described with reference to a flowchart. In addition, in order to make an understanding of invention easy here, the case where a store is a restaurant is mentioned and demonstrated.

  FIG. 2 is a flowchart showing the store information input process.

  In step S <b> 311, the CPU of the store terminal 30 (hereinafter referred to as “store terminal CPU” as appropriate) displays default store information on the screen of the store terminal 30. The default store information is, for example, a standard menu that is not normally changed or a fee charged when a reservation is canceled. The cancellation fee is the full amount of the reservation amount or 20%, and can be freely set by the store operator. Although details are omitted, if necessary, the store operator can change the default store information. When the store operator changes the default store information, the store terminal CPU transmits the information to the server 10.

  In step S312, the store terminal CPU determines whether there is additional store information. If the determination result is affirmative, the process proceeds to step S313, and if not, step S313 is skipped.

  In step S313, the store terminal CPU displays an additional information input screen. To give an example of additional store information, time zone (lunch) / dish name (boiled rice cake) / price (800 yen including tax) / number of offers (10 meals) / comments (this is the season! Offers at a special price only today!) / Photos. The store terminal CPU transmits the store information input by the store operator to the server 10.

  The CPU of the server 10 (hereinafter referred to as “server CPU” as appropriate) stores / updates the information received from the store terminal 30 in the store information DB in step S111.

  FIG. 3 is a flowchart showing the initial registration process.

  In step S411, the CPU of the customer terminal 40 (hereinafter referred to as “customer terminal CPU” as appropriate) displays a member registration screen on the screen of the customer terminal 40. When the customer inputs membership information such as name and credit card information and registers, the customer terminal CPU transmits the customer registration information to the server 10.

  In step S121, the server CPU stores / updates the information received from the customer terminal 40 in the member information DB.

  FIG. 4 is a flowchart showing the distribution condition setting process.

  In step S <b> 421, the customer terminal CPU displays a setting screen on the screen of the customer terminal 40. According to this screen, the customer provides the service area (Tokyo Station) or the distance from the current location to the store (500 m) or the required time (10 minutes) / genre (Japanese lunch) / budget / price range (800-1000 yen) / information distribution When a condition (distribution at time 11:45 or distribution when entering a predetermined distance from the store) is input, the customer terminal CPU transmits information on distribution conditions set by the customer to the server 10.

  In step S1210, the server CPU stores / updates the information received from the customer terminal 40 in the member information DB.

  FIG. 5 is a flowchart showing the information distribution process.

  In step S131, the server CPU determines whether or not there is store information that matches the distribution conditions of the customer. If the determination result is affirmative, the process proceeds to step S132, and if not, step S132 is skipped. .

  In step S132, the server CPU distributes the store information under the distribution conditions set by the customer. For example, the name of the store (○ × Dining room) / Cooking name (Tsubaki no Taki) / If there is a photo / Photo / Price (800 yen including tax) / Number of items available (8 more) / Others Comment from the store (Now is the season! Because it was purchased cheaply in the market, it is offered at a special price only today!).

  Upon receiving this distribution information, the customer terminal CPU displays this information on the screen of the customer terminal 40 in step S431. This display may be a pop-up display of an application, a push notification, or an e-mail. The customer confirms this information and presses a reservation button if he / she wishes to make a reservation. Then, the reservation process is started.

  FIG. 6 is a flowchart showing reservation processing when reservation is possible.

  In step S441, the customer terminal CPU displays a pull-down menu of the desired reservation time zone and the number of reservations on the screen of the customer terminal 40. When the customer operates the customer terminal 40 and selects the desired reservation time zone (12: 0 to 12:30) / number of people (four people), the customer terminal CPU transmits this information to the server 10.

  If reservation is possible under this condition (step S141), in step S142, the server CPU transmits reservation information.

  In response to this information, in step S442, the customer terminal CPU displays the reservation confirmation information (4 persons (two separated two seats) / steamed rice cake 4 meals / amount 3,200) on the screen of the customer terminal 40. Circle). In addition, notices such as the amount charged when canceling are displayed together with this reservation confirmation information. When the customer confirms the information and presses the reservation confirmation button, the customer terminal CPU transmits the information to the server 10.

  Receiving this information, the server CPU executes provisional settlement of the registered credit card in step S143 and updates the remaining number of dishes in step S144.

  FIG. 7 is a flowchart showing reservation processing when reservation is impossible.

  In step S441, the customer terminal CPU displays a pull-down menu of the desired reservation time zone and the number of reservations on the screen of the customer terminal 40. When the customer operates the customer terminal 40 and selects the desired reservation time zone (12: 0 to 12:30) / number of people (four people), the customer terminal CPU transmits this information to the server 10.

  If reservation is not possible under this condition (step S1411), the server CPU determines in step S1412 whether there is an alternative condition. If the determination result is affirmative, the process proceeds to step S1413. If this is the case, skip the subsequent steps

  In step S1413, the server CPU transmits an alternative condition.

  In response to this information, in step S4411, the customer terminal CPU displays a message (for example, “You can prepare two seats for two people”) on the screen of the customer terminal 40.

  In step S4412, the customer terminal CPU determines whether or not the customer makes a reservation (presses the reservation button). If the determination result is affirmative, the process proceeds to step S442, and if not, step S442 is skipped. To do.

  In step S442, the customer terminal CPU displays reservation confirmation information (4 persons (two separated two seats) / four meals of rice cake / money amount 3,200 yen) on the screen of the customer terminal 40. In addition, notices such as the amount charged when canceling are displayed together with this reservation confirmation information. When the customer confirms the information and presses the reservation confirmation button, the customer terminal CPU transmits the information to the server 10.

  Receiving this information, the server CPU executes provisional settlement of the registered credit card in step S143 and updates the remaining number of dishes in step S144.

  FIG. 8 is a flowchart showing the coupon issue process.

  In step S451, the customer terminal CPU pops up a message (Get a coupon for posting a dish photo!) On the screen of the customer terminal 40. This may be displayed, for example, at the time when the reserved time has come.

  In step S452, the customer terminal CPU determines whether or not a photograph has been posted. If the determination result is affirmative, the process proceeds to step S453, and if not, the subsequent steps are skipped.

  In step S453, the customer terminal CPU transmits the posted photo information to the server 10.

  Upon receiving this information, the server CPU adds the received photo information to the store information in step S151, and issues a coupon according to the posting time in step S152. For example, the earlier the posting time, the more useful the person who sees the posted photo. Therefore, the server CPU issues a coupon with a high discount amount. If the posting time is late, it is thought that few people will see the posted photo. Therefore, the server CPU issues a coupon with a low discount amount.

  In response to this information, in step S454, the customer terminal CPU displays the issued coupon information on the screen of the customer terminal 40.

  FIG. 9 is a flowchart showing the payment process.

  When the customer operates the customer terminal 40, the customer terminal CPU displays a payment information input screen on the customer terminal 40 in step S461. When the customer inputs the food and the number of people who pay by credit card, the customer terminal CPU transmits this information to the server 10.

  Receiving this information, in step S161, the server CPU calculates the amount. If a coupon has been issued, the amount of money is calculated by reflecting the coupon discount. The server CPU transmits this information to the customer terminal 40.

  In response to this information, in step S462, the customer terminal CPU displays the amount.

  When the customer confirms the amount and presses the payment button, the customer terminal CPU displays an input screen for the approval password on the customer terminal 40 in step S463. This approval password is entered by the store operator after approving the customer's payment amount. When the store operator inputs the approval password and swipes, the information is transmitted to the server 10.

  Receiving this information, in step S162, the server CPU executes the final settlement of the registered credit card.

  In addition, as for the price which was not settled here, each person pays a store operator with cash, electronic money, etc. as usual. In step S461, if the customer inputs zero as the number of credit card payments, the customer can pay with cash or electronic money after the store operator approves.

  FIG. 10 is a flowchart showing the evaluation process.

  When the main payment of the registered credit card is completed, the evaluation process is executed.

  In step S471, the customer terminal CPU displays an evaluation screen on the customer terminal 40. When the customer inputs the evaluation, the customer terminal CPU transmits this information to the server 10. If the customer ends the application or switches the screen without performing evaluation, the subsequent steps are skipped.

  Upon receiving the customer evaluation information, the server CPU accumulates the evaluation information in step S171 and transmits the recommended information in step S172. This recommendation information may be based on distribution conditions set by the customer, or may be input as part of the store information by the store operator who eats the customer.

  Upon receiving this information, the customer terminal CPU displays recommended information on the customer terminal 40 in step S472.

  In step S473, the customer terminal CPU determines whether or not the customer has performed an operation of putting the recommended information in the favorites list. If the determination result is affirmative, the process proceeds to step S474, and if not, step S474 is performed. To skip.

  In step S474, the customer terminal CPU updates the favorite list of the customer terminal 40.

  FIG. 11 is a flowchart showing the cancel charge process.

  In step S181, the server CPU determines whether or not the payment for the registered credit card is not completed even after a predetermined time has elapsed from the reserved time. The process proceeds to S182, and if not, step S182 is skipped.

  In step S <b> 182, the server CPU executes the main settlement for the cancel charge out of the provisionally settled amount.

  FIG. 12 is a flowchart showing the evaluation display process.

  In step S481, when the customer operates the customer terminal 40 to display the evaluation, the customer terminal CPU shifts the processing to step S482, and transmits this information to the server 10 in step S482.

  Receiving this information, the server CPU transmits evaluation information to the customer terminal 40 in step S191.

  In response to this information, in step S483, the customer terminal CPU displays the evaluation information. The evaluation information is displayed in a graph so that the transition (change) every predetermined period (for example, every month) can be understood. By seeing this, the customer can easily grasp how the evaluation has recently changed. For example, in a restaurant, the seasoning may change significantly as the chef changes. In addition, the service may change drastically as the waiter changes. By making a graph display, it becomes possible to easily grasp such a recent change, and it can be used as a guideline for a customer's store selection.

  FIG. 13 is a flowchart showing information distribution processing when a store is searched.

  In the above description, as shown in FIG. 5, when the store information matches the preset delivery condition of the customer, the store information is delivered, and the customer terminal 40 receives the delivery information. This information is displayed on the screen. However, there are cases where the customer has not set distribution information. There are also cases in which it is desired to search for a store on a business trip to an area outside the distribution information. In such a case, processing is performed as follows.

  In step S491, when the customer terminal 40 is operated by the customer and the search condition is input, the customer terminal CPU transmits the information to the server 10.

  In step S131, the server CPU determines whether there is store information that matches the search conditions of the customer. If the determination result is affirmative, the process proceeds to step S132, and if not, step S132 is skipped. .

  In step S <b> 132, the server CPU transmits store information to the customer terminal 40. An example of information to be sent is: store name (○ × canteen) / cooking name (taki no taki kaki) / photo if there is a photo / price (800 yen tax included) / number available (8 more meals) / others Comment from the store (Now is the season! Because it was purchased cheaply in the market, it is offered at a special price only today!).

  Upon receiving this transmission information, the customer terminal CPU displays this information on the screen of the customer terminal 40 in step S492. If the customer confirms this information and wishes to make a reservation, the customer presses the reservation button. Then, the reservation process is started.

  According to the present embodiment described above, provisional settlement is executed in response to a reservation operation at the customer terminal 40. After execution of provisional settlement, settlement information is calculated by receiving a payment operation at the customer terminal 40, and The store operator who has confirmed the displayed settlement information operates the customer terminal 40 and approves the settlement. Since it did in this way, since temporary payment is performed at the time of a reservation, a low moral customer can be excluded. Further, it is not necessary for the store operator to prepare an information reading device for the customer terminal 40, and a system with a low cost as a whole can be provided.

  The store operator's approval operation is, for example, to input a one-time password that is generated in response to a payment operation at the customer terminal 40 and displayed on the store terminal 30. Thus, a secure system can be provided at a low cost.

  When the customer makes a reservation, execute a temporary payment for the registered credit card, and if the payment is not executed even after a predetermined time has elapsed from the reserved time, execute the payment for the cancellation charge. I tried to do it. Since it did in this way, while making a reservation by mischief, the damage on the store side at the time of being canceled even if a reservation is made can be suppressed low.

  Since a coupon is issued when a photograph is posted from the customer terminal 40, customer photograph posting is activated. The posted photo can be added to the information related to the product or service provided by the store operator and used as store information. Therefore, the interest of other customers can be stimulated.

  The coupon is in accordance with the timing when the photo is posted. For example, in the case of a restaurant, a special lunch of the day may be provided depending on the purchase situation in the morning market. In such a case, the special lunch information posted before the start time of the peak lunch time (for example, 12:00) is very useful and valuable because many customers are looking for lunch stores. Is expensive. On the other hand, special lunch information posted after lunch peak time is low in value because few customers are looking for lunch stores. Thus, it can be said that the information has an expiration date. Therefore, changing the coupon depending on the timing at which the photo is posted will provide an incentive to encourage high-value posting at an early stage. Also, the store side can avoid issuing unnecessary coupons for low-value information, which leads to an improvement in profit margin.

  The evaluation operation at the customer terminal is accepted after this settlement is executed. If this payment is a credit card payment, an individual can be identified by the credit card, so that irresponsible evaluation can be prevented and so-called evaluation storms can be eliminated.

  The evaluation result is displayed in a graph so that the transition (change) every predetermined period (for example, every month) can be understood. By seeing this, the customer can easily grasp how the evaluation has recently changed. For example, in a restaurant, the seasoning may change significantly as the chef changes. In addition, the service may change drastically as the waiter changes. By making a graph display, it becomes possible to easily grasp such a recent change, and it can be used as a guideline for a customer's store selection.

  The embodiment of the present invention has been described above. However, the above embodiment only shows a part of application examples of the present invention, and the technical scope of the present invention is limited to the specific configuration of the above embodiment. Absent.

  In the above description, a restaurant has been described as a store, but the present invention is not limited to this. The service system according to the present invention can be used in various business conditions. For example, massage shops and hotels. If it is a massage shop, this system can be used to attract customers by distributing special time (service provision time) information when there are few customers. In addition, if a hotel is canceled on the day using this system, it can be connected to attract customers by distributing the current special rate information.

  In addition, the said embodiment can be combined suitably. Moreover, you may extract and perform a part.

DESCRIPTION OF SYMBOLS 1 Service system 10 Server 20 Network 30 Store terminal 40 Customer terminal S111 Store information input part, store information input process S1210, S491 Customer condition input part, customer condition input process S132 Store information transmission part, store information transmission process S1413 Alternative condition transmission part , Alternative condition transmission step S143 provisional settlement unit, provisional settlement step S151 information addition unit, information addition step S152 coupon issue unit, coupon issue step S161 settlement information transmission unit, settlement information transmission step S162 password transmission unit, password transmission step S163 main settlement Part, final settlement process S171 evaluation accumulation part, evaluation accumulation process S182 cancel charge execution part, cancel charge execution process S191 evaluation transmission part, evaluation transmission process

In the first aspect, a store information input unit (S111) in which information related to products or services provided by the store operator is input, and a customer condition input unit (S1210, in which conditions related to products or services desired by customers are input). S491) and when the information input to the store information input unit (S111) matches the condition input to the customer condition input unit (S1210, S491), input to the store information input unit (S111) A store information transmission unit (S132) for transmitting the information to the customer terminal (40), a provisional settlement unit (S143) for receiving a reservation operation at the customer terminal (40) after the information transmission and executing a provisional settlement Payment information transmission for receiving payment operation at the customer terminal (40) after execution of the provisional payment, calculating payment information and transmitting the payment information to the customer terminal (40) And (S161), the settlement unit for executing this settlement with the approval operation by your Keru shop operator to the customer terminal after the transmission (40) the settlement information (S163), is a service system with.

A fourteenth aspect is an application program incorporated in a store terminal (30) that exchanges information with the service system of any one of the first to twelfth aspects.
The one-time password transmitted from the password transmission unit (S162) that receives the payment operation at the customer terminal (40) after the provisional settlement and generates a one-time password and transmits the one-time password to the store terminal. It is an application program which has a step (S361) which receives and displays on the said shop terminal (30).

In the fifteenth aspect, a store information input step (S111) in which information related to products or services provided by the store operator is input, and a customer condition input step (S1210, in which conditions related to products or services desired by customers are input). S491) and when the information input in the store information input step (S111) matches the condition input in the customer condition input step (S1210, S491), input to the store information input step (S111) Store information transmission step (S132) for transmitting the information to the customer terminal (40), provisional settlement step (S143) for receiving a reservation operation at the customer terminal (40) after the information transmission and executing provisional settlement In response to the payment operation at the customer terminal (40) after executing the provisional payment, the payment information is calculated and the payment information is transmitted to the customer terminal (40). That has a settlement information transmission step (S161), said with the present settlement process of the settlement information to perform this settlement with the approval operation by your Keru shop operator to the customer terminal after the transmission (40) (S163), the It is a payment method.

Claims (15)

A store information input unit in which information on products or services provided by the store operator is input;
A customer condition input section for inputting conditions relating to a product or service requested by the customer;
When the information input to the store information input unit matches the condition input to the customer condition input unit, a store information transmission unit that transmits information input to the store information input unit to a customer terminal;
A provisional settlement unit that performs a provisional settlement in response to a reservation operation in the customer terminal after the information transmission;
A payment information transmission unit for receiving payment operation at the customer terminal after executing the provisional payment and calculating payment information and transmitting the payment information to the customer terminal;
A main settlement unit that executes the main settlement in response to an approval operation by the store in the customer terminal after transmitting the settlement information;
Having a service system. The service system according to claim 1,
Receiving a payment operation at the customer terminal after executing the provisional settlement, generating a one-time password, and having a password transmission unit that transmits the one-time password to the store terminal;
The main settlement unit executes the main settlement in response to the one-time password input operation to the customer terminal after transmitting the settlement information.
Having a service system. In the service system according to claim 1 or 2,
A cancel charge execution unit that executes the main payment for a cancel charge when the main payment is not executed even after a predetermined time has elapsed from the reserved time after the provisional payment is executed;
Service system. In the service system according to any one of claims 1 to 3,
When receiving photo information from the customer terminal, it has a coupon issuing unit that issues a coupon,
Service system. The service system according to claim 4,
The coupon issuing unit issues a coupon according to the timing at which photo information is received,
Service system. In the service system according to claim 4 or 5,
When receiving photo information from the customer terminal, it has an information adding unit that adds the photo information to information about products or services provided by the store operator.
Service system. In the service system according to any one of claims 1 to 6,
Receiving an evaluation operation at the customer terminal after execution of the main settlement, and an evaluation storage unit for storing the evaluation information;
Sending the accumulated evaluation information to the customer terminal, and an evaluation transmission unit for displaying a graph on the screen of the customer terminal so that the change for each predetermined period can be understood;
Having a service system. In the service system according to any one of claims 1 to 7,
Information on the product or service provided by the store operator includes information on cooking,
The conditions relating to the goods or services desired by the customer include conditions relating to at least a serving area or a serving price,
Service system. In the service system according to any one of claims 1 to 7,
Information on the product or service provided by the store operator includes information on massage,
The condition regarding the product or service requested by the customer includes at least a condition regarding a massage providing area or a providing time,
Service system. In the service system according to any one of claims 1 to 7,
Information on the product or service provided by the store operator includes information on accommodation facilities,
The conditions relating to the goods or services requested by the customer include at least the conditions relating to the provision area of the accommodation facility or the provision date and time,
Service system. In the service system according to any one of claims 1 to 7,
In response to an input operation of a desired reservation condition in the customer terminal after the information transmission, and when the desired reservation condition is not satisfied, an alternative condition transmission unit that transmits an alternative condition to the customer terminal,
Service system. The service system according to claim 11,
Information on the product or service provided by the store operator includes information on cooking,
The conditions relating to the goods or services requested by the customer include conditions relating to at least a serving area or a serving price,
The reservation request conditions include conditions related to the provision time of the dishes and the number of seats,
The alternative condition includes a condition relating to a seat or a condition relating to a serving time of a dish,
Service system. In an application program incorporated in a customer terminal for exchanging information with the service system according to any one of claims 1 to 12,
Receiving the information transmitted from the store information transmitting unit and displaying it on the customer terminal;
After displaying the information on the customer terminal, transmitting the reservation information input to the customer terminal;
Transmitting the payment information input to the customer terminal after execution of provisional settlement in the provisional settlement unit;
Receiving the payment information transmitted from the payment information transmission unit and displaying it on the customer terminal;
After displaying the payment information on the customer terminal, sending the approval password information input to the customer terminal;
An application program having In an application program incorporated in a store terminal for exchanging information with the service system according to any one of claims 2 to 12,
Receiving the one-time password transmitted from the password transmission unit and displaying it on the store terminal;
Application program. A store information input process in which information about products or services provided by the store operator is input;
A customer condition input process in which conditions related to the goods or services requested by the customer are input;
When the information input in the store information input step matches the condition input in the customer condition input step, an information transmission step of transmitting the information input in the store information input step to a customer terminal;
A provisional settlement step of performing a provisional settlement in response to a reservation operation in the customer terminal after the information transmission;
Receiving a payment operation at the customer terminal after executing the provisional settlement, calculating settlement information and transmitting the settlement information to the customer terminal;
A main settlement step of performing the main settlement in response to an approval operation by the store side at the customer terminal after transmitting the settlement information;
Payment method.

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