JP7425311B2 - Order support system, order support method, and order support program - Google Patents

Description

The present invention relates to an ordering support system, an ordering support method, and an ordering support program that accept orders for food and drinks that can be provided at a facility.

In facilities such as restaurants, for example, when customer service staff receives an order from a user, the order details are transmitted to the kitchen, the kitchen staff cooks the food according to the order, and the customer service staff delivers the cooked food to the customer. to be served. 2. Description of the Related Art Conventionally, a technology has been proposed that supports kitchen staff by displaying an image of ordered food in the kitchen of a restaurant (for example, see Patent Document 1).

Japanese Patent Application Publication No. 2018-128979

At the facility, staff members transmit order information to the kitchen, taking into account the efficiency of cooking operations in the kitchen and the time required to provide ordered products to users. Here, when orders are received from multiple users, if the staff collectively transmits the multiple order information to the kitchen, the problem arises that the kitchen becomes busy and work efficiency decreases.

An object of the present invention is to provide an order support system, an order support method, and an order support program that can prevent a decrease in the work efficiency of a kitchen in a facility.

The order support system according to the present invention includes a reception processing unit that receives food and drink orders from users of a facility that provides food and drink, and a time elapsed from the time when the food and drink order is accepted by the reception processing unit. a determination processing unit that executes a first determination process to determine whether or not a time has been reached; and an order corresponding to an order accepted by the reception processing unit with the output condition being that the elapsed time has reached the set time; When both the output conditions corresponding to the respective orders of the first food and drink and the second food and drink accepted by the output processing unit capable of outputting information and the reception processing unit are not satisfied, A first set time corresponding to the first food and drink and a second set time corresponding to the second food and drink when the total number of orders of the number of orders and the number of orders of the second food and drink exceeds a threshold value. and a setting processing unit that executes a change process for extending at least one of the following.

The order support method according to the present invention includes a reception step of accepting an order for food and drink from a user of a facility providing food and drink, and a time elapsed from the time when the food and drink order is accepted in the reception step until a set time is reached. A determination step for executing a first determination process to determine whether the elapsed time has reached the set time, and order information corresponding to the order accepted by the reception step, with the output condition being that the elapsed time has reached the set time. In the case where both the output step and the output conditions corresponding to the respective orders of the first food and drink and the second food and drink accepted in the reception step are not satisfied, the number of orders for the first food and drink and the second food and drink are If the total number of food and drink orders exceeds a threshold, extending at least one of the first set time corresponding to the first food and drink and the second set time corresponding to the second food and drink. and a setting step of executing a change process to make the change.

The order support program according to the present invention includes a reception step of accepting an order for food and drink from a user of a facility providing food and drink, and a time elapsed from the time when the food and drink order is accepted in the reception step until a set time is reached. A determination step for executing a first determination process to determine whether the elapsed time has reached the set time, and order information corresponding to the order accepted by the reception step, with the output condition being that the elapsed time has reached the set time. In the case where both the output step and the output conditions corresponding to the respective orders of the first food and drink and the second food and drink accepted in the reception step are not satisfied, the number of orders for the first food and drink and the second food and drink are If the total number of food and drink orders exceeds a threshold, extending at least one of the first set time corresponding to the first food and drink and the second set time corresponding to the second food and drink. This is a program for causing one or more processors to execute a setting step for executing a change process to change the settings.

According to the present invention, there are provided an order support system, an order support method, and an order support program that can prevent a decrease in the work efficiency of a kitchen in a facility.

FIG. 1 is a block diagram showing the configuration of an order support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of product information used in the order support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order reception information used in the order support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 5 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 9 is a diagram illustrating an example of a method for calculating change setting time in the order support system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an order form in the order support system according to the embodiment of the present invention. FIG. 14 is a flowchart showing an example of order support processing executed by the order support system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 16 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention.

Embodiments of the present invention will be described below with reference to the accompanying drawings to provide an understanding of the present invention. Note that the following embodiments are examples of embodying the present invention, and do not limit the technical scope of the present invention.

[Order support system 1]
As shown in FIG. 1, an order support system 1 according to an embodiment of the present invention includes an order support device 2, an order terminal 3, and a kitchen terminal 4. The order support device 2, order terminal 3, and kitchen terminal 4 can communicate via a communication network N such as the Internet, LAN, WAN, or public telephone line. Note that a plurality of each of the order support device 2, order terminal 3, and kitchen terminal 4 may be provided.

The order terminal 3 is installed, for example, at each table (seat, room) of a facility that can provide food and drink, such as a restaurant or a karaoke parlor. The order terminal 3 is an operation terminal (self-order terminal, table top terminal, etc.) that can be operated by a facility user to order desired food and drink. Note that the order terminal 3 may be an operation terminal (facility terminal) operated by a customer service staff of the facility, and may be an operation terminal (such as a handy terminal) through which the customer service staff inputs an order received from a user. Further, the order terminal 3 may be a user terminal (such as a smartphone) owned by the user, and may be an operating terminal through which the user accesses the website of the facility and inputs an order for the desired food or drink. . That is, the order terminal 3 includes various operation terminals capable of receiving food and drink orders from users.

The order support device 2 receives orders from the order terminal 3 and outputs order information to the kitchen terminal 4. The order support device 2 may be installed in the facility or outside the facility, and may perform data communication with the order terminal 3 and the kitchen terminal 4 via the communication network N.

Like the ordering terminal 3, the kitchen terminal 4 is installed at a facility that can provide food and drink, such as a restaurant or a karaoke parlor. The kitchen terminal 4 acquires order information from the order support device 2 and outputs (prints or displays) an order form on which the order information is displayed.

In the present embodiment, the order support device 2 alone corresponds to the order support system according to the present invention; however, the order support system according to the present invention includes one or more of the order support device 2, order terminal 3, and kitchen terminal It may include the following components. For example, when multiple components among the order support device 2, order terminal 3, and kitchen terminal 4 work together to share and execute various order support processes (see FIG. 14), which will be described later, It is possible to consider a system including a plurality of components that executes the order support system according to the present invention. For example, the order support system according to the present invention may be configured by the order support device 2 and the kitchen terminal 4.

In the following, an order terminal 3 is installed at each table of a restaurant that provides food and drinks, one or more users using each table input an order into the order terminal 3, and the order support device 2 An example of a configuration in which an order is acquired from the kitchen terminal 4 and the order information is output from the kitchen terminal 4 will be described. The restaurant is an example of the facility of the present invention.

[Order support device 2]
As shown in FIG. 1, the order support device 2 includes a control section 21, a storage section 22, an operation display section 23, a communication I/F 24, and the like. The order support device 2 may be, for example, an information processing device such as a tablet terminal or a personal computer. Furthermore, various processes executed by the order support device 2 may be executed in a distributed manner by one or more processors.

The communication I/F 24 connects the order support device 2 to the communication network N by wire or wirelessly, and communicates with external devices such as the order terminal 3 and the kitchen terminal 4 via the communication network N according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various information. Specifically, the storage unit 22 includes product information D1, order reception information D2, and output condition information D3. FIG. 2 is a diagram showing an example of product information D1, FIG. 3 is a diagram showing an example of order reception information D2, and FIG. 4 is a diagram showing an example of output condition information D3.

Product information D1 is information (menu information) regarding products (food and drink) that can be provided at the restaurant. As shown in FIG. 2, the product information D1 includes information such as a product ID, product name, price, and image. The product ID is identification information of food and drink. The product name is the name of the food or drink. The image is a photograph or illustration representing the food or drink. Note that in this embodiment, for convenience, the image is expressed by an image name.

Furthermore, information on a plurality of products is registered in the product information D1 for each menu category (genre). For example, the food and drinks with product ID "A..." are included in the "set meal menu" category, and the products with product ID "B..." are included in the "one-item (a la carte) menu" category. The product with product ID "C..." is a product included in the "dessert menu" category, and the product with product ID "D..." is a product included in the "drink menu" category. be. Each category includes a plurality of specific foods and drinks. For example, the "set meal menu" includes "daily set meal," "sashimi set meal," "boiled fish set meal," and the like.

The product information D1 is registered in advance by the manager of the restaurant, and is updated as necessary. For example, a manager of a restaurant can access the menu registration page managed by the order support device 2 to register and edit product information D1.

The order reception information D2 is information regarding orders received from users via the order terminal 3. As shown in FIG. 3, the order reception information D2 includes information such as table number, number of users, order number, ordered product, and number of orders.

The table number is identification information that identifies the table that accepted the order. The number of users is the number of users who use the table. The information on the number of users is included in the information obtained from the order terminal 3. Note that the information on the number of users may be included in information acquired from a facility terminal (not shown) operated by a restaurant staff member, a management terminal (not shown) that manages reservations, or the like. For example, when customer service staff ask the number of users of a restaurant when guiding them to a table, they enter the table number and number of users into the facility terminal. Upon acquiring the table number and number of users from the facility terminal, the control unit 21 registers the table number and the number of users in association with each other in the order reception information D2. In addition, if a user registers the number of users when making a reservation for a restaurant, the facility terminal obtains user information (user name, number of users, etc.) from the management terminal, and uses that user information and usage information. The table number of the table assigned to the person is associated with each other. Upon acquiring the table number and number of users from the facility terminal, the control unit 21 registers the table number and the number of users in association with each other in the order reception information D2.

The order number is identification information that identifies the user's order. The control unit 21 registers numbers (order numbers) in the order reception information D2, for example, in the order in which orders are received from users, that is, in the order in which orders are received from the order terminals 3. The ordered product is information indicating the contents of the order. The product name of the product (food and drink) selected by the user from among the product names included in the product information D1 is registered in the ordered product. Each ordered product is associated with the order number.

The number of orders is information indicating the number of orders for each food and beverage item. For example, when the control unit 21 receives an order for "2 daily set meals" at the table with table number "3", it registers "2" as the number of orders corresponding to the "daily set meals". Thereafter, when the control unit 21 receives an order for "one sashimi set meal" and "one daily special set meal" at the table with table number "2", it registers "1" in the number of orders for each ordered product. If multiple items of the same type are accepted in the same table, the total number of orders is registered as the number of orders for the ordered item.

The control unit 21 registers order reception information D2 every time it receives an order from the order terminal 3. Information at the current time is registered in the order reception information D2, and the information is updated in real time. Note that the order reception information D2 may be used as order history information that the user can view on the order terminal 3, or may be used for accounting processing of the user's usage fee. Further, the order reception information D2 may be deleted when the accounting process is completed.

The output condition information D3 is information regarding conditions (output conditions) for outputting order information corresponding to an order received from a user to the kitchen terminal 4. As shown in FIG. 4, the output condition information D3 includes information such as order number, table number, ordered product, number of orders, total number of orders, elapsed time, number of settings, reference number, setting time, change setting time, etc. included. Further, order information of an order received by the order support device 2 via the order terminal 3, and before being output to the kitchen terminal 4, is registered in the output condition information D3. That is, the order information of the order accepted by the order support device 2 is accumulated in the output condition information D3 until it is output to the kitchen terminal 4. Each piece of information in the order reception information D2 is registered in the order number, the table number, the ordered product, and the number of orders in the output condition information D3.

The total number of orders is the total number of orders received by the order support device 2 via the order terminal 3 and before the order information is output to the kitchen terminal 4. That is, the total number of orders is the total number of orders accumulated in the output condition information D3. In the example shown in FIG. 4, when an order for "2 daily set meals" for table number "3" is accepted, "2" is registered in the total number of orders, and then "sashimi set meal" for table number "2" is registered. When an order is received for ``1 item'' and ``2 daily set meals'', ``3'' is registered in the total number of orders for ``1 item of sashimi set meal'', and ``3'' is registered in the total number of orders for ``1 item of daily set meal''. 4" is registered. In this way, the total number of orders at the time the order information is registered is registered.

The elapsed time is information indicating the elapsed time from the time when the user's order was accepted. When the control unit 21 receives an order from the order terminal 3, it starts measuring time and registers the current elapsed time in the output condition information D3. For example, when the control unit 21 receives an order for "two daily set meals" at the table with table number "3", it registers the elapsed time "t3" from the reception of the order to the current time. For example, when the control unit 21 receives an order for "one sashimi set meal" and "one daily special set meal" at the table with table number "2", the control unit 21 calculates the elapsed time "t2" from the reception of the order to the current time. Register each. Note that when multiple orders are entered simultaneously in one table, the same elapsed time is registered for each ordered product. Furthermore, if multiple orders are entered at different timings in one table, different elapsed times are registered for each ordered product. The elapsed time is updated in real time.

The set number is an example of an output condition (second output condition) for outputting the order information of the order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold value for the number of orders. . Specifically, the control unit 21 outputs order information to the kitchen terminal 4 on the condition that the number of food and drinks ordered by the user reaches the set number. The set number is set to, for example, two or more. Here, as an example, it is assumed that the set number is set to "5" (n1=5). In the example shown in FIG. 4, the total number of orders (4 items) is currently less than the set number "5", so "2 daily set meals" and "1 sashimi set meal" are included in the output condition information D3. , and "1 daily set meal" order information is not output to the kitchen terminal 4.

Note that the number of orders may be the number of orders for one order, or may be the total number of orders for multiple orders (the total number of orders). Furthermore, the set number may be set for the number of orders for one order, or may be set for the total number of orders. Further, the control unit 21 waits to output the order information until the total number of orders received from each of a plurality of users who use different tables at the restaurant reaches the set number or more. That is, the control unit 21 outputs order information when the total number of multiple orders reaches the set number, regardless of the attributes of the table. Further, the number of orders may be the total number of orders for menus (food and drink) with the same content or type, or the total number of orders for menus (food and drink) with the same or different content or type. .

Further, the set number may be set for each content or type of food or drink. For example, the set number may be set to "6" for "daily set meal", and the set number may be set to "3" for "sashimi set meal". In this case, the control unit 21 waits until the number of orders (total number of orders) for the "daily set meal" reaches 6 or more, and when the number of orders reaches 6 or more, the control unit 21 transmits the order information for the "daily set meal" to the kitchen terminal. Output to 4. Further, the control unit 21 waits until the number of orders for "sashimi set meal" reaches three or more, and outputs the order information for "sashimi set meal" to the kitchen terminal 4 when the number of orders reaches three or more.

The set time is an example of an output condition (first output condition) for outputting order information of an order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold value for the elapsed time. . Specifically, the control unit 21 outputs the order information to the kitchen terminal 4 on the condition that the elapsed time from the time when the user's food and drink order is received reaches the set time. For example, when the elapsed time "t3" from the time when the order for "daily set meal 2 items" is received reaches the set time "T1" (for example, 3 minutes), the control unit 21 controls "daily set meal 2 items". order information is output to the kitchen terminal 4. Further, for example, when the elapsed time "t2" from the time when the order for "one sashimi set meal" and "one daily set meal" is received reaches the set time "T1", the control unit 21 may control the "sashimi The order information for "1 set meal" and "1 daily set meal" is output to the kitchen terminal 4. In the example shown in FIG. 4, neither the elapsed time "t3" nor "t2" has reached the set time "T1" at this point, so "2 daily set meals" and "Sashimi The order information for ``1 item of set meal'' and ``1 item of daily set meal'' is not output to the kitchen terminal 4.

Note that the set time may be set for each content or type of food or drink. For example, the set time may be set to "3 minutes" for "daily set meal", and the set time may be set to "1 minute" for "sashimi set meal". In this case, the control unit 21 waits until the elapsed time from the time when the order for the "daily set meal" is received reaches 3 minutes, and when the elapsed time reaches 3 minutes, the control unit 21 sends the order information for the "daily set meal". Output to the kitchen terminal 4. In addition, the control unit 21 waits until the elapsed time from the time when the order for the "sashimi set meal" is received reaches one minute, and when the elapsed time reaches one minute, the control unit 21 transmits the order information for the "sashimi set meal" to the kitchen. Output to terminal 4. In the example shown in FIG. 4, the common time "T1" is set as the set time.

The changed setting time is information indicating a changed setting time after changing (extending) the setting time, and serves as a changed threshold for the elapsed time. The change setting time is set by processing of the control unit 21, which will be described later. When the change setting time is set, the control unit 21 outputs the order information to the kitchen terminal 4 on the condition that the elapsed time from the time when the user's food order is accepted reaches the change setting time. do. In the example shown in FIG. 4, the set time "T1" corresponding to "2 daily set meals" of table number "3" is extended to "T11", which corresponds to "1 daily set meal" of table number "2". The set time "T1" has been extended to "T12". A method of setting the change setting time will be described later.

The reference number is information that becomes a threshold value for determining whether to change (extend) the set time to the changed set time. Specifically, when the total number of orders exceeds the reference number, the control unit 21 executes a change process of changing (extending) the set time to the changed set time. The reference number is an example of a threshold value of the present invention. The reference number may be set for each content or type of food or drink, may be set based on a combination of multiple food or drink items, or may be set based on the cooking time of one or more food items. It may be set based on the time period when the food and drink order was received, or it may be set based on a combination of at least two of these pieces of information. A method for setting the reference number will be described later.

The control unit 21 registers order information in order reception information D2 and output condition information D3 every time it receives an order from a user, and when the first output condition or the second output condition is satisfied, the order information is sent to the kitchen terminal. 4, the relevant order information is deleted from the output condition information D3. Note that in the order reception information D2, the order information is accumulated as history information.

In addition, as another embodiment, part or all of the information such as product information D1, order reception information D2, and output condition information D3 is stored in a server that can be accessed from the order terminal 3 or the order support device 2. It's okay. In this case, the control unit 21 of the order support device 2 may acquire the information from the order terminal 3 or the server and execute various processes such as an order support process (see FIG. 14) described below.

The storage unit 22 also stores data such as the top screen (see Figure 5), menu screen (see Figure 6), order screen (see Figure 7), and checkout screen (not shown) displayed on the order terminal 3. be done.

Further, the storage unit 22 stores control programs such as an order support program for causing the control unit 21 to execute order support processing (see FIG. 14), which will be described later. For example, the order support program is non-temporarily recorded on a computer-readable recording medium such as a USB, a CD, or a DVD, and the order support program is stored in a USB drive, a CD drive, or a DVD drive that is electrically connected to the order support device 2. It is read by a reading device (not shown) such as and stored in the storage unit 22. Further, the order support program may be downloaded from a server accessible from the order support device 2 and stored in the storage unit 22.

The control unit 21 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that stores in advance control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the order support device 2 by executing various control programs stored in the ROM or the storage unit 22 in advance on the CPU.

By the way, at a restaurant, staff members transmit order information to the kitchen, taking into account the efficiency of cooking work in the kitchen and the time required to provide ordered products to users. Here, when orders are received from multiple users, if the staff collectively transmits the multiple order information to the kitchen, the problem arises that the kitchen becomes busy and work efficiency decreases. On the other hand, the order support device 2 according to the present embodiment can prevent the work efficiency of the kitchen in the facility from decreasing.

Specifically, as shown in FIG. 1, the control section 21 includes an acquisition processing section 211, a reception processing section 212, a measurement processing section 213, a calculation processing section 214, a determination processing section 215, an output processing section 216, and a setting processing section. It includes various processing units such as 217. The control unit 21 executes various processes according to the order support program using the CPU, thereby controlling the acquisition processing unit 211, reception processing unit 212, measurement processing unit 213, calculation processing unit 214, and determination processing unit 215. , an output processing section 216, and a setting processing section 217. Furthermore, some or all of the processing units included in the control unit 21 may be configured with electronic circuits. Note that the order support program may be a program for causing a plurality of processors to function as the various processing units.

The setting processing unit 217 sets the set time, which is a threshold corresponding to the first output condition, and the set number, which is a threshold corresponding to the second output condition. Specifically, the setting processing unit 217 sets the set number, which is a threshold corresponding to the second output condition for outputting the order information to the kitchen terminal 4, to a predetermined number (a number of 2 or more). The setting processing unit 217 registers the set number in the output condition information D3 (see FIG. 4). Furthermore, the setting processing unit 217 sets the setting time to a predetermined time, which is a threshold corresponding to the first output condition for outputting the order information to the kitchen terminal 4. The setting processing unit 217 registers the set time that has been set in the output condition information D3 (see FIG. 4). For example, the setting processing unit 217 sets the set number to "5" (n1=5) and sets the set time to "3 minutes" (T1=3 minutes). The setting processing unit 217 may set the set number and the set time based on predetermined conditions (described later), or set the set number and the set time based on a setting operation by the manager of the restaurant. You may.

Further, the setting processing unit 217 sets the reference number, which is a threshold value corresponding to the total number of orders. Specifically, the setting processing unit 217 sets the reference number to a predetermined number (a number of 2 or more). The setting processing unit 217 registers the set reference number in the output condition information D3 (see FIG. 4). For example, the setting processing unit 217 sets the reference number to "3" (N1=3). The setting processing unit 217 may set the reference number based on predetermined conditions (described later), or may set the reference number based on a setting operation by a manager of the restaurant. Further, when setting the set number n1 corresponding to the total number of orders, the setting processing unit 217 sets the reference number N1 to a smaller number than the set number n1.

The acquisition processing unit 211 acquires information on the number of users using the restaurant (number of users) and information on the table number of the table used by the users. For example, when a customer service staff asks the number of users of a restaurant when guiding them to a predetermined table, the customer inputs the table number and number of users into the facility terminal. The acquisition processing unit 211 acquires information such as the table number and the number of users from the facility terminal. In addition, if a user registers the number of users when making a reservation for a restaurant, the facility terminal obtains user information (user name, number of users, etc.) from the management terminal, and uses that user information and usage information. The table number of the table to be assigned to the person is associated with each other and registered in the reservation management ledger. The acquisition processing unit 211 acquires information such as the table number and the number of users from the reservation management ledger. Upon acquiring the table number and number of users, the acquisition processing unit 211 registers the table number and the number of users in association with each other in the order reception information D2 (see FIG. 3).

When the table number and number of users corresponding to the table are registered in the order reception information D2, the control unit 21 permits acceptance of orders from the users of the table. For example, the control unit 21 causes the order terminal 3 to display a top screen shown in FIG. 5 or the like. The control unit 21 displays a top page corresponding to the top screen (see FIG. 5), a menu page corresponding to the menu screen (see FIG. 6), an order page corresponding to the order screen (see FIG. 7), and a checkout screen (not shown). Each page can be displayed on the order terminal 3 by generating corresponding accounting pages and transmitting information on these pages to the order terminal 3.

The top screen shown in FIG. 5 displays menu buttons M1 for each category (“set meal,” “one dish (a la carte),” “dessert,” and “drink”). The menu screen shown in FIG. 6 displays information on specific foods and drinks included in the categories on the top screen shown in FIG. For example, the menu screen for "set meal menu" (see FIG. 6) displays information such as "daily set meal," "sashimi set meal," "boiled fish set meal," and "...". In the menu screen, if a plurality of foods and drinks cannot fit on one page, they are displayed over a plurality of pages. For example, when the user selects "Next" on the menu screen, the next page menu screen is displayed.

The menu screen shown in FIG. 6 also displays the menu button M1 on the top screen shown in FIG. Ru. The image M3 represents an image of food and drink, and also functions as a selection button for the user to select food and drink. The menu screen also includes a favorite page button M5 for moving to the favorite page, an order page button M6 for moving to the order screen (see FIG. 7), and a checkout button M7 for moving to the checkout screen. included.

Further, on the order screen shown in FIG. 7, a list of food and drinks selected by the user on the menu screen is displayed. The order screen includes an order confirmation button M8 for confirming an order for the listed food and drinks. On the order screen, the user presses the order confirmation button M8 to confirm the order for the selected food or drink, change the quantity of the selected food or drink, or perform operations to delete the selected food or drink.

In this way, when ordering food and drink using the order terminal 3, the user selects the desired food and drink on the menu screen, and performs an operation to confirm the order of the selected food and drink on the order screen. .

The reception processing unit 212 receives operations from users on various screens displayed on the order terminal 3. For example, the reception processing unit 212 accepts a user's selection operation (touch operation, etc.) on each screen shown in FIGS. 5 to 7. The reception processing section 212 is an example of the reception processing section of the present invention.

For example, when the user selects "set meal menu" on the top screen shown in FIG. 5, the reception processing unit 212 accepts a category selection operation. In this case, the control unit 21 causes the order terminal 3 to display a menu screen shown in FIG. 6 in accordance with the category selection operation. For example, when the user selects "daily set meal" on the menu screen shown in FIG. 6, the reception processing unit 212 accepts the product selection operation. Further, for example, when the user performs an operation to confirm the order (pressing the order confirmation button M8) on the order screen shown in FIG. 7, the reception processing unit 212 accepts the order confirmation operation. Here, when the order confirmation operation by the user is received, the reception processing unit 212 accepts the order from the user. For example, for a table of a user group including multiple users, if each user in the user group selects food and drinks and then performs an order confirmation operation, the reception processing unit 212 Accept group orders. Note that when each user in the user group individually performs a product selection operation and an order confirmation operation, the reception processing unit 212 receives the order for each user. That is, one order received by the reception processing unit 212 may include one food item for one user, or may include multiple food items for one or more users.

Further, when receiving an order from a user, the reception processing unit 212 associates the order number and the information of the ordered product with the table number of the table used by the user and outputs the order reception information D2 (see FIG. 3). It is registered in the condition information D3 (see FIG. 4). Note that each order terminal 3 is associated with a table number in advance, and the order that the reception processing unit 212 receives from the order terminal 3 includes table number information. Therefore, the reception processing unit 212 can grasp the table number corresponding to each order.

The measurement processing unit 213 measures the elapsed time for each order accepted by the reception processing unit 212. Specifically, the measurement processing unit 213 starts measuring time when the reception processing unit 212 receives the order. For example, when the reception processing unit 212 receives an order for "2 daily set meals" as an order corresponding to the table with table number "3", the measurement processing unit 213 calculates the elapsed time from the reception of the order to the current time. "t3" is registered in the output condition information D3. Furthermore, since the orders are made for each table, for example, if multiple food and drink orders are placed at one table, the measurement processing unit 213 measures the elapsed time corresponding to the multiple orders. For example, when the reception processing unit 212 receives an order for "1 sashimi set meal" and "1 daily set meal" as an order corresponding to the table with table number "2", the measurement processing unit 213 receives the order corresponding to table number "2". The same time "t2" is registered as the elapsed time corresponding to each ordered product corresponding to. When the order information of the order is output to the kitchen terminal 4, the measurement processing unit 213 finishes measuring the elapsed time corresponding to the order.

The calculation processing unit 214 calculates the number of orders accepted by the reception processing unit 212. Specifically, each time the reception processing unit 212 receives an order for food and drink, the calculation processing unit 214 calculates the total number of orders received so far. In other words, the number of orders is the number of food and drink items accumulated in the output condition information D3 from when the reception processing unit 212 receives the food and drink order until the order information of the order is output to the kitchen terminal 4. Corresponds to the total number of orders. The calculation processing unit 214 registers the calculated total order number in the output condition information D3 (see FIG. 4).

For example, when the reception processing unit 212 receives an order for "2 daily set meals" at the table with table number "3", the calculation processing unit 214 calculates "2" as the total number of orders. Next, before the order information for the "2 daily set meals" is output to the kitchen terminal 4, the reception processing unit 212 orders "1 sashimi set meal" and "1 daily set meal" on the table with table number "2". Upon receiving the order, the calculation processing unit 214 calculates "4" as the total number of orders (see FIG. 4). Furthermore, before the order information for the "2 daily set meals" and the order information for the "1 sashimi set meal" and "1 daily set meal" are output to the kitchen terminal 4, the reception processing unit 212 outputs the table number "4". When an order for "2 daily set meals," "1 sashimi set meal," and "3 beers" is received in the table, the calculation processing unit 214 calculates "10" as the total number of orders.

Note that the calculation processing unit 214 may calculate the total number of orders according to the content or type of food and drink. Specifically, the calculation processing unit 214 calculates the total number of orders for food and drinks that affect the work efficiency of the kitchen. For example, the calculation processing unit 214 calculates the total number of orders excluding the drink menu. In the above example, when the reception processing unit 212 receives an order for “2 daily set meals,” “1 sashimi set meal,” and “3 beers” at the table with table number “4,” the calculation processing unit 214 , excluding "beer", calculates "7" as the total number of orders.

In this way, the calculation processing section 214 adds up the number of orders until the order information of the order accepted by the reception processing section 212 is output to the kitchen terminal 4. Then, when the order information is output to the kitchen terminal 4, the calculation processing unit 214 resets the calculated total number of orders. The calculation processing unit 214 is an example of a calculation processing unit of the present invention.

The determination processing unit 215 executes a first determination process of determining whether the elapsed time from the time when the order for food and drink was accepted by the reception processing unit 212 has reached the set time. In FIG. 8, the reception processing unit 212 receives an order for “2 daily set meals” for table number “3”, and the measurement processing unit 213 measures the elapsed time t3 from the time the order was accepted to the current time. An example of state output condition information D3 is shown. Further, here, a case is shown in which the setting processing unit 217 sets the setting time "T1". In the example shown in FIG. 8, the determination processing unit 215 determines whether the elapsed time t3 from the time when the order was accepted has reached the set time T1.

Further, the determination processing unit 215 executes a second determination process of determining whether the number of food and beverage orders accepted by the reception processing unit 212 is equal to or greater than the set number. FIG. 8 shows output condition information D3 in which the reception processing unit 212 receives an order for “2 daily set meals” with table number “3” and the calculation processing unit 214 calculates the total number of orders “2”. An example is shown. Further, here, a case is shown in which the setting processing unit 217 sets the setting number "n1". In the example shown in FIG. 8, the determination processing unit 215 determines whether the total number of orders "2" is equal to or greater than the set number n1. The determination processing unit 215 executes the first determination process and the second determination process each time the reception process unit 212 receives an order.

Further, the determination processing unit 215 executes a third determination process to determine whether the total number of orders is equal to or greater than the reference number. FIG. 8 shows a case where the setting processing unit 217 sets the reference number "N1". In the example shown in FIG. 8, the determination processing unit 215 determines whether the total number of orders "2" is equal to or greater than the reference number N1. The determination processing unit 215 executes the third determination process each time the reception processing unit 212 receives an order. The determination processing section 215 is an example of the determination processing section of the present invention.

The output processing unit 216 responds to orders accepted by the reception processing unit 212, with the output condition being that the elapsed time has reached the set time or that the number of orders (the total number of orders) is greater than or equal to the set number. order information is output to the kitchen terminal 4. That is, the output processing unit 216 outputs the order information to the kitchen terminal 4 based on the determination results of the first determination process and the second determination process by the determination process unit 215. In the example shown in FIG. 8, the output processing unit 216 outputs "daily set meal 2" when the elapsed time t3 reaches the set time T1 or when the number of orders "2" is equal to or greater than the set number n1. The order information for "Points" is output to the kitchen terminal 4. For example, when the set number is set to "5", the elapsed time t3 is changed to the set time T1 after the reception processing unit 212 receives an order for "2 daily set meals" and no other order is received. In the case where the order is reached, the output processing unit 216 outputs the order information for "2 daily set meals" to the kitchen terminal 4 at that point. Further, for example, if the setting number is set to "2", when the reception processing unit 212 receives an order for "2 daily set meals", the output processing unit 216 outputs "2 daily set meals". " order information is output to the kitchen terminal 4.

In this way, the output processing unit 216 receives the data from the reception processing unit 212 when either of the first output condition for the elapsed time and the second output condition for the number of orders is satisfied. Order information corresponding to the ordered order is output to the kitchen terminal 4.

Further, the output processing unit 216 outputs order information F1 regarding the order received by the reception processing unit 212 to the kitchen terminal 4. Specifically, the output processing unit 216 outputs order information F1 including the order details of the food and drink ordered by the user, the table number of the table used by the user, and the order number to the kitchen terminal 4. . The order information F1 may include the order date and time (reception date and time). Further, the output processing unit 216 causes the kitchen terminal 4 to output (print or display) an order form including the order details, the table number, and the order number. The output processing unit 216 may display the order information and the reception time when the reception processing unit 212 received the order on the order form. The output processing section 216 is an example of an output processing section of the present invention.

Here, the setting processing unit 217 can execute a change process to extend the setting time.

For example, in a case where the reception processing unit 212 has received at least one food and drink order, and before the output condition corresponding to the food and drink order is satisfied, the reception processing unit 212 may order another food and drink. orders are accepted, and if the output conditions corresponding to each of these food and drink orders are not satisfied, and the total number of orders for these food and drink items exceeds the reference number, the setting processing unit 217 executes the change processing. For example, when the set number is set to "5", the set time is set to "T1", and the reference number is set to "3", the reception processing unit 212 After accepting the order for "2 daily set meals" of "3" (see FIG. 8), and before the elapsed time t3 reaches the set time "T1", the reception processing unit 212 further sends the "2 daily set meals" of table number "2". When an order for ``1 piece of sashimi set meal'' and ``1 piece of daily set meal'' is received, and the total number of orders ``4'' exceeds the reference number ``3'' (see FIG. 4), the setting processing unit 217 A change process is executed to extend the set time T1. The setting processing unit 217 sets a set time T1 corresponding to "two daily set meals" of table number "3", a set time T1 corresponding to "one sashimi set meal" of table number "2", and table number "2". A change process is executed to extend at least one of the set times T1 corresponding to "one daily set meal". In the example shown in FIG. 4, the setting processing unit 217 changes the set time T1 corresponding to "2 daily set meals" of table number "3" to the changed set time T11 (T11>T1), and The set time T1 corresponding to "1 daily set meal" is changed to the changed set time T12 (T12>T1). Further, the setting processing unit 217 does not change the setting time T1 corresponding to "1 item of sashimi set meal" of table number "2". Note that the setting processing unit 217 may set the change setting times T11 and T12 to the same time or to different times.

In this way, the setting processing unit 217 determines the number of orders for the first food and drink when both of the output conditions corresponding to the first food and drink and the second food and drink accepted by the reception processing unit 212 are not satisfied. When the total number of orders for the second food and drink exceeds the reference number N1, a first set time corresponding to the first food and drink and a second set time corresponding to the second food and drink. Execute a change process that extends at least one of the following.

As a result, when the elapsed time t3 reaches the change setting time T11, which is longer than the setting time T1, the output processing unit 216 outputs the order information corresponding to the order for "2 daily set meals" of table number "3". is output to the kitchen terminal 4, and when the elapsed time t2 reaches the change setting time T12, which is longer than the setting time T1, the order information corresponding to the order for "1 daily set meal" of table number "2" is output. Output to the kitchen terminal 4. Further, the output processing unit 216 outputs order information corresponding to the order of "one sashimi set meal" of table number "2" to the kitchen terminal 4 when the elapsed time t2 reaches the set time T1. As a result, when a large number of orders are received, multiple pieces of order information can be outputted to the kitchen terminal 4 at a later stage, thereby preventing the output of multiple pieces of order information resulting in a busy state and lowering work efficiency. It can be prevented.

Further, since the set time can be changed for each order, it is also possible to output a plurality of order information for the same menu to the kitchen terminal 4 in consideration of the work efficiency of the kitchen, for example. Specifically, as shown in the timetable shown in FIG. 9, when the setting processing unit 217 sets the change setting time corresponding to "2 daily set meals" of table number "3" to "T11", The change setting time T12 corresponding to "1 daily set meal" of table number "2" is set to "T11-(t3-t2)". In other words, when the setting processing unit 217 sets the extension time of the set time T1 corresponding to "2 daily set meals" of table number "3" to "TA", the setting processing unit 217 sets "daily set meals 1" of table number "2" The extension time TB of the set time T1 corresponding to "Point" is set to "TA-(t3-t2)". As a result, the output timing of the order information for "2 daily set meals" of table number "3" and the order information of "1 daily set meal" of table number "2" can be matched, so these order information can be It can be output all at once (simultaneously) to the kitchen terminal 4. Therefore, the kitchen can cook and prepare daily set meals for three people at once. In this case, the order information corresponding to the order of "1 piece of sashimi set meal" of table number "2" is first output to the kitchen terminal 4, and then the order information corresponding to the order of "2 pieces of daily set meal" of table number "3" is output. order information and the order information for "1 daily set meal" of table number "2" can be output to the kitchen terminal 4 to distribute multiple order information, thereby preventing the kitchen from becoming busy. Can be done.

In this way, the setting processing unit 217 may set the change setting time T11 to be longer than the change setting time T12. That is, the set time T1 is set for the first food and drink ("2 daily set meals" of table number "3"), and the set time T1 is set for the second food and drink ("1 daily set meal" of table number "2"). If the set time T1 is set for the first food or drink, the setting processing unit 217 extends the set change time T11 corresponding to the first food or drink to a time longer than the set time T12 for the second food or drink. Good too. Thereby, the order information of the order received first can be output to the kitchen terminal 4 at the same time as the order information of the order received later. Alternatively, order information for orders received later can be output to the kitchen terminal 4 earlier than order information for orders received earlier. Note that the setting processing unit 217 may extend the change setting time T12 corresponding to the second food or drink to a longer time than the change setting time T11 corresponding to the first food or drink. Thereby, order information for orders received later can be output to the kitchen terminal 4 later.

Further, the setting processing unit 217 may change the setting time corresponding to each of a plurality of food items included in orders for the same table among the orders received by the reception processing unit 212. In the above example (see Figure 4), "1 sashimi set meal" with order number "002" and "1 daily special set meal" with order number "003" are orders from the same table (table number "2"). Therefore, the setting processing unit 217 changes the setting time T1 corresponding to each of "1 sashimi set meal" of order number "002" and "1 daily set meal" of order number "003". As a result, it is possible to reduce the time difference in food and drink serving times between users at the same table.

Note that the setting processing unit 217 executes a change process to change (extend) the set time T1 when the total number of orders is equal to or greater than the reference number and when a predetermined condition is satisfied. good. A specific example of the predetermined conditions will be described below.

For example, the setting processing unit 217 executes the change processing when the reception processing unit 212 receives an order for the first food and drink and an order for the second food and drink at the same time or within a predetermined time. Here, for example, just before the elapsed time corresponding to the first food and drink order reaches the set time, the reception processing section 212 receives an order for the second food and drink, and the setting processing section 217 sets the set time corresponding to each order. If the order information for the first food and drink and the second food and drink are output together to the kitchen terminal 4 due to the change, it will take more time to cook, and the order information for the first food and drink may be output first. In comparison, the time for providing the first food or drink to the user may be delayed. Therefore, in the above example, the setting processing unit 217 orders "2 daily set meals" for table number "3" and orders "1 sashimi set meal" and "1 daily set meal" for table number "2". The change processing is executed when the above changes are received at the same time or within a predetermined period of time. Note that the predetermined time is set to a time shorter than the set time T1. For this reason, for example, just before the elapsed time t3 corresponding to the order for the "daily set meal of 2 items" of the table number "3" reaches the set time T1, the reception processing unit 212 sends the "1 item of sashimi set meal" of the table number "2". ” and “1 daily set meal”, the setting processing unit 217 does not change the setting time T1 corresponding to each order. Thereby, it is possible to prevent delays in providing food and drinks to users, and to suppress variations in food and drink serving times between users or between tables. Further, for example, when orders from a plurality of users are received at approximately the same timing, it is possible to match the timing at which food and drinks are provided to the users.

Further, the setting processing unit 217 executes the change processing when the time slot in which the order for at least one of the first food and drink and the second food and drink is accepted by the reception processing unit 212 is a predetermined time slot. Good too. For example, the setting processing unit 217 changes the above when the time slot in which the order for at least one of the first food and drink and the second food and drink is received by the reception processing unit 212 is a busy time during the business hours of the restaurant. Execute processing. In the above example, the reception processing unit 212 processes an order for "2 daily set meals" for table number "3" and an order for "1 sashimi set meal" and "1 daily set meal" for table number "2". For example, if at least one of the orders is received during the restaurant's busiest lunch time of 11:00-14:00, 12:00-13:00, The setting processing unit 217 changes the setting time T1 corresponding to each order. On the other hand, if the reception processing section 212 receives each of the orders at a time other than "12:00 to 13:00", the setting processing section 217 does not change the set time T1 corresponding to each order. Thereby, the work efficiency of the kitchen during busy hours can be improved.

In addition, when the total number of orders exceeds the reference number N1, the setting processing unit 217 changes the set time T1 corresponding to the food or drink with the largest number of orders among the first food and second food and drink ( may be extended). For example, if the total number of orders for the first food and drink is 2, the total number of orders for the second food and drink is 4, and the total number of orders "7" is greater than or equal to the reference number N1 (for example, "5"), the setting process The unit 217 extends only the set time T1 for the second food and drink that is ordered more frequently than the first food and drink. Thereby, order information can be outputted to the kitchen terminal 4 late for food and drinks that are ordered in large numbers.

Further, the setting processing unit 217 may set the reference number N1 based on a predetermined condition shown below.

For example, the setting processing unit 217 may set the reference number based on the content of the order received by the reception processing unit 212, that is, the content or type of food and drink. For example, a reference number for each food/drink (product) may be registered in advance in the setting information D4 shown in FIG. 10 . For example, the highest standard number Nb1 is set for the "Daily Set Meal" that is expected to have the highest number of orders, and for other set menus that are expected to have the next highest number of orders after the "Daily Set Meal". , a reference number Nb2 smaller than the reference number Nb1 is set, and a reference number Nb3 smaller than the reference number Nb2 is set for one-dish menus that require no effort to cook and prepare. In addition, the smallest standard number Nb4 is set for drink menus that can be provided to users immediately after receiving an order, and the same or the same standard number Nb4 is set for dessert menus that do not require much effort to cook and prepare. An equivalent reference number Nb5 is set. Moreover, the reference number may be set to a smaller number as the cooking time and preparation time become longer.

Further, the reference number may be set based on a combination of a plurality of foods and drinks. In this case, a combination of two or more foods and drinks and the reference number are registered in advance in the setting information D4. Thereby, it is possible to adjust the output timing of a plurality of order information in consideration of a plurality of food and drink combinations. For example, the reference number for three "daily set meals", the reference number for a combination of one "daily set meal" and one "sashimi set meal", one "daily set meal", one "sashimi set meal", and one The reference number and the like for the combination with "seafood bowl" may be registered in advance in the setting information D4.

For example, the setting processing unit 217 may set the reference number based on the cooking times of the first food and drink and the second food and drink accepted by the reception processing unit 212. In this case, the setting information D4 may include a cooking time for each food and drink, a cooking time when a plurality of food and drinks are cooked at the same time, and the like. The setting processing section 217 refers to the setting information D4 and sets the reference number according to the cooking time of the order received by the reception processing section 212. Thereby, the reference number can be set in consideration of the cooking time of a plurality of orders.

Further, the setting processing section 217 may set the reference number based on the contents of the order information outputted immediately before by the output processing section 216. That is, the setting processing unit 217 may set the reference number based on the busy situation of the kitchen. For example, a reference number for each latest order number may be registered in advance in the setting information D4 shown in FIG. 11. For example, if the number of orders output immediately before by the output processing unit 216 is “a1”, the setting processing unit 217 refers to the setting information D4, sets the reference number to “Na1”, and outputs the When the order quantity 216 outputs immediately before is "a2", the setting processing unit 217 refers to the setting information D4 and sets the reference quantity to "Na2". This allows the reference number to be set depending on the busyness of the kitchen. Note that the reference number may be set to a larger number as the number of recent orders increases.

Further, for example, the setting processing section 217 may set the reference number based on the time period in which the reception processing section 212 receives the order. For example, the reference number for each time period may be registered in advance in the setting information D4 shown in FIG. 12. For example, when the reception processing unit 212 receives an order during the time period “11:00 to 12:00”, the setting processing unit 217 refers to the setting information D4 and sets the reference number to “Nc1”. However, when the reception processing section 212 receives an order during the time period "12:00 to 13:00", the setting processing section 217 sets the reference number to "Nc2" with reference to the setting information D4. do. For example, the highest standard number Nc2 is set for the busiest time period "12:00-13:00" among the restaurant's lunch time "11:00-14:00", Next, a standard number Nc3 smaller than the standard number Nc2 is set for the busy time period "13:00-14:00", and a quiet time period "11:00-12:00" is set. A reference number Nc1 smaller than the reference number Nc3 is set for the band. Thereby, the reference number can be set in consideration of the time period in which the order was received. Note that the setting information D4 shown in FIGS. 10 to 12 is stored in the storage unit 22 of the order support device 2.

The setting processing section 217 sets the reference number based on the order information of the order received by the reception processing section 212 with reference to the setting information D4. The setting processing unit 217 registers the reference number in the output condition information D3 (see FIG. 4).

Furthermore, the setting processing unit 217 may set the changed setting time based on the following predetermined conditions. Note that the setting processing unit 217 may set the changed setting time by extending the setting time by a time corresponding to a predetermined condition.

For example, the setting processing section 217 may set the change setting time according to the contents of the order received by the reception processing section 212, that is, the contents or type of food and drink. Specifically, when the reception processing unit 212 accepts orders for the first food and drink and the second food and drink, the setting processing unit 217 sets the first set time corresponding to the first food and drink and the second food and drink. At least one of the second set times corresponding to the above is extended by a time corresponding to the contents or types of the first food and drink and the second food and drink. For example, the setting time and change setting time for each food/drink (product) may be registered in advance in the setting information D4 shown in FIG. 10 . For example, when the reception processing unit 212 receives an order for a “daily set meal” and a “sashimi set meal,” the setting processing unit 217 refers to the setting information D4 and changes the set time T1 of the “daily set meal” to the set time. Tb11, and the set time T1 of "Sashimi set meal" is changed to the changed set time Tb21. For example, the longest change setting time Tb11 is set for "daily set meal" which is expected to have the highest number of orders, and for other set meal menus which are expected to have the next highest number of orders after "daily set meal". Therefore, a change setting time Tb21 shorter than the change setting time Tb11 is set, and a change setting time Tb31 shorter than the change setting time Tb21 is set for a one-dish menu that requires no effort to cook and prepare. Furthermore, a change setting time may not be set for a drink menu that can be provided to a user immediately after receiving an order. Thereby, the output timing of multiple pieces of order information can be adjusted in consideration of multiple food and drink combinations.

For example, the setting processing unit 217 may set at least one of the first setting time and the second setting time according to the cooking time of the first food and drink and the second food and drink that are accepted by the reception processing unit 212. You may extend the time only. In this case, the cooking time for each food or drink may be registered in the setting information D4. The setting processing section 217 refers to the setting information D4 and sets a change setting time according to the cooking time of the order received by the reception processing section 212. Thereby, the output timing of order information can be adjusted in consideration of the cooking time of multiple orders.

Further, the setting processing unit 217 may extend at least one of the first setting time and the second setting time by a time corresponding to the content of the order information outputted immediately before by the output processing unit 216. That is, the setting processing unit 217 may set the change setting time based on the busy situation of the kitchen. For example, the setting time and change setting time for each latest number of orders may be registered in advance in the setting information D4 shown in FIG. 11. For example, if the number of orders outputted by the output processing unit 216 immediately before is “a1”, the setting processing unit 217 refers to the setting information D4, changes the setting time T1 to the changed setting time Ta11, and performs the output processing. When the order quantity outputted immediately before by the unit 216 is “a2”, the setting processing unit 217 refers to the setting information D4 and changes the set time T1 to the changed set time Ta21. This makes it possible to adjust the output timing of multiple pieces of order information depending on the busyness of the kitchen. Note that the change setting time may be set to a longer time as the number of recent orders increases.

Further, for example, the setting processing section 217 may set the change setting time according to the time zone in which the reception processing section 212 receives the order. Specifically, when the reception processing unit 212 accepts orders for the first food and drink and the second food and drink, the setting processing unit 217 sets the first set time corresponding to the first food and drink and the second food and drink. At least one of the second set times corresponding to the above is extended by a time corresponding to the time period in which the orders for the first food and drink and the second food and drink are received. For example, the setting time and change setting time for each time period may be registered in advance in the setting information D4 shown in FIG. 12. For example, when the reception processing unit 212 receives an order during the time period “11:00 to 12:00”, the setting processing unit 217 refers to the setting information D4 and changes the set time T1 of the order. When the time Tc11 is changed and the reception processing unit 212 receives an order during the time period “12:00 to 13:00,” the setting processing unit 217 refers to the setting information D4 and determines the set time of the order. T1 is changed to the change setting time Tc21. For example, the longest change setting time Tc21 is set for the busiest time period "12:00-13:00" among the restaurant lunch times "11:00-14:00". , Next, a change setting time Tc31, which is shorter than the change setting time Tc21, is set for the busy time period "13:00-14:00", and a change setting time Tc31 which is shorter than the change setting time Tc21 is set for the busy time period "11:00-12:00". '', a change setting time Tc11 shorter than the change setting time Tc31 is set. This makes it possible to adjust the output timing of a plurality of pieces of order information, taking into consideration the time period in which the orders were received. Note that in the setting information D4 shown in FIGS. 10 to 12, an extension time for extending the set time may be registered instead of the changed set time. Furthermore, the setting information D4 shown in FIGS. 10 to 12 is stored in the storage unit 22 of the order support device 2.

The setting processing section 217 sets the change setting time based on the order information of the order received by the reception processing section 212 with reference to the setting information D4. The setting processing unit 217 registers the changed setting time in the output condition information D3 (see FIG. 4).

By the way, the setting processing unit 217 may execute a process of returning the changed setting time to the original setting time. Specifically, the setting processing unit 217 outputs the order information to the kitchen terminal 4 when the output condition corresponding to the first food/beverage order or the output condition corresponding to the second food/beverage order is satisfied. In this case, at least one of the first set time corresponding to the first food and drink order and the second set time corresponding to the second food and drink order is returned to the time before the change.

In the above example, the elapsed time t3 corresponding to the order for "2 daily set meals" of table number "3" reaches the change setting time T11, and the order corresponds to the order of "1 daily set meal" of table number "2". When the elapsed time t2 reaches the change setting time T12 and the order information for both orders is output to the kitchen terminal 4, the setting processing unit 217 returns the setting time corresponding to the "daily set meal" to the original setting time T1. . As a result, when the reception processing unit 212 newly receives an order for a “daily set meal,” the determination processing unit 215 determines whether the elapsed time from the time the order was accepted has reached the set time T1. Determine whether

As described above, when the setting processing unit 217 changes (extends) the set time due to the total number of orders exceeding the reference number, the determination processing unit 215 determines that the reception processing unit A first determination process determines whether the elapsed time from the time the order is accepted has reached a set time (change set time), and the number of food and drink orders accepted by the reception processing unit 212 is a set number. A second determination process is executed to determine whether or not the above is true. The output processing unit 216 also outputs order information corresponding to the order accepted by the reception processing unit 212, with the output condition being that the elapsed time has reached the change setting time or that the number of orders is equal to or greater than the set number. is output to the kitchen terminal 4. The setting processing section 217 is an example of a setting processing section of the present invention.

FIG. 13 is a diagram showing an example of the order form. The order form shown in FIG. 13 corresponds to the order information of the order registered in the output condition information D3 shown in FIG. 4. For example, when the elapsed time t2 from the time when the reception processing unit 212 receives an order for "1 piece of sashimi set meal" of table number "2" reaches the set time T1, the output processing unit 216 outputs the order. order information F1 is output to the kitchen terminal 4, and the order form T101 is output from the kitchen terminal 4. Subsequently, the output processing unit 216, when the elapsed time t3 from the time when the reception processing unit 212 accepted the order for “2 daily set meals” of table number “3” reaches the change setting time T11, The order information F1 of the order is output to the kitchen terminal 4, and the order form T102 is output from the kitchen terminal 4. Subsequently, the output processing unit 216, when the elapsed time t2 from the time when the reception processing unit 212 accepted the order for “1 daily set meal” of table number “2” reaches the change setting time T12, The order information F1 of the order is output to the kitchen terminal 4, and the order form T103 is output from the kitchen terminal 4. Note that, as shown in FIG. 9, when the setting processing unit 217 sets the change setting time T12 corresponding to "1 daily set meal" of table number "2" to "T11-(t3-t2)", Order forms T102 and T103 are successively output.

In this manner, the control unit 21 separates orders received for each table into ordered products, determines whether the elapsed time has reached the set time for each ordered product, and outputs order information. Further, after receiving an order, the control unit 21 receives another order before outputting the order information of the order to the kitchen terminal 4, and if the total number of orders exceeds the reference number, the control unit 21 waits for the set time. Execute change processing to extend the period. This can prevent a large amount of order information from being output to the kitchen, making the kitchen busy and reducing work efficiency.

[Order terminal 3]
As shown in FIG. 1, the order terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The order terminal 3 is, for example, a self-order terminal installed at each table in a restaurant.

The communication I/F 34 connects the order terminal 3 to the communication network N by wire or wirelessly, and communicates with external devices such as the order support device 2 and the kitchen terminal 4 via the communication network N according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. The operation display unit 33 includes a top screen (see FIG. 5), a menu screen (see FIG. 6), an order screen (see FIG. 7), which accepts food and drink order operations from users, and an accounting screen that accepts checkout operations from users. (not shown), etc. The operation display section 33 is composed of, for example, a touch panel, and receives touch operations from the user.

The storage unit 32 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the order support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a nonvolatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the order terminal 3 by executing various control programs stored in the ROM or the storage unit 32 in advance on the CPU.

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 causes the operation display unit 33 to display various information (top screen, menu screen, order screen, checkout screen, etc.) provided from the order support device 2 via the communication network N, and It is possible to execute a browser process for inputting operations into the order support device 2. Note that a part or all of the processing units included in the control unit 31 may be composed of electronic circuits.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The kitchen terminal 4 is, for example, an information processing device such as a printer device, a tablet terminal, or a personal computer. Note that the kitchen terminal 4 may further include the same functions as the order support device 2, or may be an information processing device integrated with the order support device 2. Here, it is assumed that the kitchen terminal 4 is a printer device installed in the kitchen of a restaurant.

The communication I/F 44 connects the kitchen terminal 4 to the communication network N by wire or wirelessly, and communicates with external devices such as the order support device 2 and the order terminal 3 via the communication network N according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 42 stores control programs for transmitting and receiving various information between the order support device 2 and the order terminal 3. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is installed in a reading device (not shown) such as a CD drive or a DVD drive that is electrically connected to the kitchen terminal 4. ) and stored in the storage unit 42. Further, the storage unit 42 may store a control program such as an order support program for causing the control unit 41 to execute an order support process (see FIG. 14), which will be described later.

The control unit 41 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a nonvolatile storage section in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic operations are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the kitchen terminal 4 by executing various control programs stored in advance in the ROM or storage unit 42 on the CPU.

Specifically, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412, as shown in FIG. Note that the control unit 41 functions as the various processing units by causing the CPU to execute various processes according to the control program. Further, a part or all of the processing section may be constituted by an electronic circuit. Note that the control program may be a program for causing a plurality of processors to function as the processing units.

The acquisition processing unit 411 acquires order information F1 output from the order support device 2. For example, if the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time when the order is received reaches the set time corresponding to the order, the order support device 2 receives the order information of the order. Output F1 to the kitchen terminal 4. Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2. Further, for example, when the order support device 2 receives an order from the order terminal 3 whose number is equal to or greater than the set number, the order support device 2 outputs the order information F1 of the order to the kitchen terminal 4. Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2. For example, if the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time when the order is received reaches the change setting time corresponding to the order, the order support device 2 receives the order from the order terminal 3. The order information F1 is output to the kitchen terminal 4. Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2.

The output processing unit 412 outputs the information acquired by the acquisition processing unit 411 to the outside. Specifically, the output processing unit 412 outputs the order information F1 acquired by the acquisition processing unit 411 to the outside. For example, a roll paper is set in the kitchen terminal 4, and includes a transport unit (not shown) that transports the roll paper, an image forming unit (not shown) that forms an image on the roll paper, and a cutter that cuts the roll paper at a predetermined position. A cutting section (not shown) and the like are provided.

For example, as shown in FIG. 13, when the order information F1 is acquired by the acquisition processing unit 411, the output processing unit 412 causes the image forming unit to print the order information F1 on the order form (black and white printing). let Specifically, each time the image data corresponding to the order information F1 is input, the output processing unit 412 performs a printing process of forming (black and white printing) an image of the order contents according to the image data on the roll paper. The forming unit executes the cutting process, and then the cutting unit executes a cutting process of cutting the roll paper at a predetermined position, and discharges the paper to the outside. As a result, one order form is created for each order. When the kitchen staff receives the order form, they prepare the food and drink according to the order.

For example, as shown in FIG. 13, when the kitchen staff obtains an order form T101 for "1 piece of sashimi set meal," they prepare one serving of "sashimi set meal," and the customer service staff assigns "1 piece of sashimi set meal" to the table number. Serve food to user "2". In addition, when the kitchen staff obtains the order form T102 for "2 daily set meals" and the order form T103 for "1 daily set meal" in succession, the kitchen staff prepares "daily set meals" for 3 people, and the customer service staff , "2 daily set meals" are served to the users at table number "3", and "1 daily set meals" are served to the users at table number "2". In this way, the kitchen staff can prepare the same order (food and drink) all at once, and the customer service staff can serve the food and drink at once.

Each order form includes the date and time when the order was received (reception date and time, order date and time). As a result, kitchen staff can understand the elapsed time from the time each customer actually placed an order (time of order confirmation), so they can adjust priorities for cooking and preparing the ordered food and drinks. It becomes possible to do so.

[Order support processing]
Next, the order support processing executed in the order support system 1 will be described with reference to FIG. 14. Specifically, in this embodiment, the order support process is executed by the control unit 21 of the order support device 2. Further, the control unit 21 can execute order support processing in parallel for each order terminal 3 in response to access from each order terminal 3. Note that the control unit 21 may terminate the order support process midway through a predetermined operation of the order terminal 3.

Note that the present invention can be regarded as an invention of an order support method that executes one or more steps included in the order support process. Further, one or more steps included in the order support processing described here may be omitted as appropriate. Note that each step in the order support process may be executed in a different order as long as similar effects are produced. Further, although the case where each step in the order support process is executed by the control unit 21 will be described as an example, an order support method in which each step in the order support process is executed in a distributed manner by a plurality of processors. Other embodiments are also possible.

In step S11, the control unit 21 acquires the number of users who have visited the restaurant (number of users) and the table number of the table used by the users. For example, when the staff of a restaurant registers information indicating that a user has visited the restaurant, the control unit 21 acquires the number of users and table number corresponding to the user from the facility terminal (reservation management ledger).

Next, in step S12, the control unit 21 causes the order terminal 3 to display an order reception screen (top screen, menu screen, etc.) for accepting orders for food and drinks provided by the restaurant. For example, the control unit 21 causes the top screen shown in FIG. 5 to be displayed on the order terminal 3 installed at the table with the table number used by the user. Further, the control unit 21 causes the order terminal 3 to display a menu screen shown in FIG. 6 when any menu button M1 is selected on the top screen shown in FIG.

Next, in step S13, the control unit 21 determines whether or not the user's order has been accepted via the order terminal 3. If the control unit 21 determines that the user's order has been accepted (S13: Yes), the process moves to step S14. The control unit 21 waits until the user's order is received (S13: No). For example, when a user of the table with table number "3" uses the order terminal 3 to select and place an order for "2 daily set meals" (order confirmation operation), the control unit 21 controls the user's order. accept. In addition, the control unit 21 associates the order number corresponding to the user's order and the information of the ordered product "2 daily set meals" with the table number "3" and outputs the order reception information D2 (see FIG. 3) and the output condition information. D3 (see FIG. 8). The control unit 21 also sets a set number n1 that is a threshold for the number of orders, a reference number N1 that is a threshold for the total number of orders, in association with "2 daily set meals" of table number "3", and a set number N1 that is a threshold for the total number of orders. The set time T1, which is a threshold value for the elapsed time, is registered in the output condition information D3 (see FIG. 8). Step S13 is an example of a reception step of the present invention.

In step S14, the control unit 21 starts measuring the elapsed time from the time when the order is received. For example, when a user of table number "3" performs an order confirmation operation for "two daily set meals," the control unit 21 accepts the order and starts measuring the elapsed time. The control unit 21 registers the information of the measured elapsed time "t3" in the output condition information D3 (see FIG. 8) in association with the table number "3". The control unit 21 also updates the elapsed time t3 of the output condition information D3 in real time. For example, in step S162, which will be described later, when the control unit 21 receives an order for "1 sashimi set meal" and "1 daily set meal" from a user of table number "2", the control unit 21 controls the process corresponding to the order. Start measuring time. The control unit 21 registers information on the measured elapsed time "t2" in the output condition information D3 (see FIG. 4) in association with the table number "2". That is, each time the control unit 21 receives an order, it measures the elapsed time corresponding to the order.

Next, in step S15, the control unit 21 calculates the number of food and drink orders corresponding to the received orders. For example, the control unit 21 calculates the total number of orders for a plurality of drinks when a single order for the same table includes a plurality of drinks.

Next, in step S16, the control unit 21 determines whether the number of food and drink orders (total number of orders) corresponding to the order is greater than or equal to the set number n1. If the number of orders is equal to or greater than the set number n1 (S16: Yes), the process moves to step S17. On the other hand, if the number of orders is less than the set number n1 (S16: No), the process moves to step S161. For example, when the set number n1 is set to "2", the control unit 21 determines that the number of orders for "2 daily set meals" corresponding to table number "3" is greater than or equal to the set number n1. It is determined that (S16: Yes), and the process moves to step S17. Further, for example, when the set number n1 is set to "5", the control unit 21 determines that the number of orders for "2 daily set meals" corresponding to table number "3" is less than the set number n1. It is determined that it is (S16: No), and the process moves to step S161. Step S16 is an example of the determination step of the present invention.

In step S161, the control unit 21 determines whether the elapsed time has reached the set time T1. If the elapsed time reaches, for example, the preset time T1 (S161: Yes), the process moves to step S17. On the other hand, if the elapsed time has not reached the set time T1 (S161: No), the process moves to step S162. In the above example, it is determined whether the elapsed time t3 from the time when the order for the "daily set meal of two items" for table number "3" is accepted has reached the set time T1. Step S161 is an example of a determination step of the present invention.

In step S162, the control unit 21 determines whether another order from the user has been received via the order terminal 3. If the control unit 21 determines that another order has been accepted (S162: Yes), the process moves to step S163. On the other hand, if the control unit 21 has not received any other orders from the user (S162: No), the process moves to step S161. That is, if the number of orders is less than the set number n1 (S16: No) and the control unit 21 receives another order before the elapsed time reaches the set time T1 (S162: Yes). ), the process moves to step S163. On the other hand, if the number of orders is less than the set number n1 (S16: No) and the control unit 21 does not accept any other orders until the elapsed time reaches the set time T1, ( S162: No and S161: Yes), the process moves to step S17. Step S162 is an example of a reception step of the present invention.

Here, for example, if the control unit 21 accepts an order for "1 piece of sashimi set meal" and "1 piece of daily set meal" corresponding to table number "2" before the elapsed time t3 reaches the set time T1, , these pieces of information are associated with table number "2" and registered in order reception information D2 (see FIG. 3) and output condition information D3 (see FIG. 4). The output condition information D3 includes information on "2 daily set meals" corresponding to table number "3" and information on "1 sashimi set meal" and "1 daily set meal" corresponding to table number "2". Accumulated. Further, the control unit 21 registers the elapsed time and the set time T1 in the output condition information D3 in association with each order (see FIG. 4).

Next, in step S163, the control unit 21 determines whether the total number of food and drink orders corresponding to each of the orders is equal to or greater than the reference number N1. When the control unit 21 receives further orders for food and drink in step S162, the control unit 21 calculates the total number of orders that have been received so far. That is, the total number of orders corresponds to the total number of orders for the food and drinks received from the time when the control unit 21 receives the order for the food and drink until the order information of the order is output to the kitchen terminal 4.

If the total number of orders is equal to or greater than the reference number N1 (S163: Yes), the process moves to step S164. On the other hand, if the total number of orders is less than the reference number N1 (S163: No), the process moves to step S16. For example, when the reference number N1 is set to "3", the control unit 21 orders "2 daily set meals" corresponding to table number "3" and "2 daily set meals" corresponding to table number "2". It is determined that the total number of orders "4" including the orders for "1 piece of sashimi set meal" and "1 piece of daily set meal" is greater than or equal to the reference number N1 (S163: Yes), and the process moves to step S164. Further, for example, when the reference number N1 is set to "5", the control unit 21 determines that the total order number "4" of each order is less than the set number n1 (S163: No ), the process moves to step S16.

In step S164, the control unit 21 executes a change process to extend the set time T1. For example, the control unit 21 makes a change to extend the set time T1 corresponding to "2 daily set meals" of table number "3" and the set time T1 corresponding to "1 daily set meal" of table number "2". Execute processing. The control unit 21 registers the changed setting time (the changed setting time) in the output condition information D3. Here, as an example, the control unit 21 extends the set time T1 corresponding to "2 daily set meals" of table number "3" to the change setting time T11, and extends the "1 daily set meal" of table number "2". The set time T1 corresponding to the change is extended to the changed set time T12 (see FIG. 4). When the control unit 21 changes the set time, the process moves to step S16. Step S164 is an example of a setting step of the present invention.

Returning to step S16, the control unit 21 determines that if the total number of orders is equal to or greater than the set number n1 (S16: Yes), the process moves to step S17, and the total number of orders is less than the set number n1. If so (S16: No), the process moves to step S161. In step S161, the control unit 21 determines whether the elapsed time has reached the change setting time. For example, if the elapsed time t3 corresponding to "2 daily set meals" of table number "3" reaches the change setting time T11, the elapsed time t2 corresponding to "1 piece of sashimi set meal" of table number "2" reaches the set time If T1 is reached, or if the elapsed time t2 corresponding to "1 daily set meal" of table number "2" reaches change setting time T12 (S161: Yes), the process moves to step S17. If the elapsed time t3 does not reach the changed set time T11 and the elapsed time t2 does not reach the set time T1 and the changed set time T12 (S161: No), the process moves to step S162 again. In this way, the control unit 21 repeats the processing of steps S15 to S164 described above until the number of orders (total number of orders) becomes equal to or greater than the set number or the elapsed time reaches the change set time. .

In step S17, the control unit 21 outputs information on the received order (order information F1) to the kitchen terminal 4. For example, when the setting number is set to "2", when the control unit 21 receives an order for "2 daily set meals" corresponding to table number "3" (S16: Yes), The order information F1 of "Point" is output to the kitchen terminal 4.

Further, for example, when the set number n1 is set to "5", the control unit 21 accepts an order for "2 daily set meals" corresponding to table number "3", and then orders other orders. If the elapsed time t3 reaches the set time T1 without receiving the order (S161: Yes), the order information F1 for "2 daily set meals" is output to the kitchen terminal 4.

Further, for example, when the set number n1 is set to "5", the control unit 21 receives an order for "2 daily set meals" corresponding to table number "3", and then An order for "1 piece of sashimi set meal" and "1 piece of daily set meal" corresponding to is accepted, the total number of orders exceeds the reference number N1, and the elapsed time t3 is changed to the set time T11 without accepting any other orders. If it reaches (S161: Yes), the order information F1 of "2 daily set meals" is output to the kitchen terminal 4. After outputting the order information F1 to the kitchen terminal 4, the control unit 21 deletes the order information from the output condition information D3. Step S17 is an example of an output step of the present invention.

After the process in step S17, the process moves to step S18. In step S18, the control unit 21 determines whether or not order information that has not been output to the kitchen terminal 4 exists in the output condition information D3. If there is order information that has not been output to the kitchen terminal 4 (S18: Yes), the process moves to step S161. For example, in the output condition information D3 shown in FIG. 4, when the control unit 21 outputs the order information F1 for "one sashimi set meal" corresponding to the table number "2" to the kitchen terminal 4, the order information F1 corresponding to the table number "3" is outputted to the kitchen terminal 4. Since the order information of "2 daily set meals" and "1 daily set meal" corresponding to table number "2" remains in the output condition information D3, the process moves to step S161. Next, for example, when the elapsed time t3 corresponding to the "2 daily set meals" corresponding to table number "3" reaches the change setting time T11 (S161: Yes), the order information F1 of the "2 daily set meals" is Output to the kitchen terminal 4. The control unit 21 repeats the above-described process until all the order information registered in the output condition information D3 is output to the kitchen terminal 4.

When there is no order information that has not been output to the kitchen terminal 4 in the output condition information D3 (S18: No), the process ends and a new order is accepted. The order support process is performed as described above.

As explained above, the order support system 1 according to the present embodiment accepts food and drink orders from users of facilities that provide food and drink, and measures the elapsed time from the time when the food and drink order is accepted to the set time. A first determination process is executed to determine whether or not the elapsed time has reached the set time, and order information corresponding to the received order is output with the output condition being that the elapsed time has reached the set time. In addition, in the case where the output conditions corresponding to each of the received orders for the first food and drink and the second food and drink are not satisfied, the order support system 1 outputs the number of orders for the first food and drink and the number of orders for the second food and drink. A first set time corresponding to the first food and drink and a second set time corresponding to the second food and drink when the total number of orders with the number of orders exceeds the reference number (threshold of the present invention). Execute a change process that extends at least one of the following. As a result, when a large number of orders are received, multiple pieces of order information can be output to the kitchen terminal 4 later than usual, so a lot of order information is output to the kitchen and the kitchen is kept busy. This can prevent work efficiency from decreasing. Furthermore, since the set time can be changed (extended) for each order, it is also possible to output a plurality of order information for the same menu to the kitchen terminal 4 at once, for example, in consideration of the work efficiency of the kitchen. Thereby, the working efficiency of the kitchen can be improved.

Further, the order support system 1 sets the reference number N1 based on information such as the content, type, combination, cooking time, and order acceptance time zone of the first food and drink and the second food and drink, and The set time T1 is changed (extended) based on the information. Thereby, the output timing of the order information can be adjusted (extended) according to the content, type, combination, cooking time, order acceptance time period, etc. of the first food and drink and the second food and drink.

In addition, according to the order support system 1, for example, when multiple orders for the same menu are received, the order information can be output all at once, which reduces communication traffic compared to the case where order information is output individually. And effective use of computer resources becomes possible.

The order support system of the present invention is not limited to the above-described embodiments.

In the embodiment, a common set time "T1" is set regardless of the content or type of food or drink, the number of recent orders, time period, etc. (see FIGS. 10 to 12). As another embodiment of the present invention, the set time may be set according to predetermined conditions. For example, the set time is set according to a first condition, a second condition, or a third condition shown below.

As a first condition, the set time is set based on the content or type of food or drink. For example, the set time is set to the first set time when the food and drink is a set meal menu, and the first set time is set when the food and drink is a menu different from the set meal menu (a dish menu, a drink menu, a dessert menu, etc.). The second set time is set to be shorter. FIG. 15 shows an example of setting information D4 including a setting time set based on the content of the food and drink. The setting information D4 shown in FIG. 15 includes information such as a product ID, a product name, a reference number, a setting time, and a change setting time. The set time is set to a value according to the content of the food or drink for each product ID (food or drink). For example, the longest setting time Tb1 is set for the "daily set meal" that is expected to have the highest number of orders, and for other set menus that are expected to have the next highest number of orders after the "daily set meal". , a set time Tb2 shorter than the set time Tb1 is set, and a set time Tb3 shorter than the set time Tb2 is set for a one-dish menu that does not require much effort to cook and prepare, so that the user can receive the order immediately after receiving the order. The shortest set time Tb4 is set for a drink menu that can be provided on a day-to-day basis, and a set time Tb5 that is the same as or equivalent to the set time Tb4 is set for a dessert menu that does not take much time to cook and prepare. Further, the set time may be set to a shorter time as the cooking time and preparation time are longer. In this way, the set time is set based on the content, type, cooking time, preparation time, etc. of the food or drink. Note that the cooking time and the preparation time may be acquired based on history information. Further, the change setting time is set based on the content, type, cooking time, preparation time, etc. of the food or drink corresponding to the setting time. Further, the changed set time may be calculated by extending a common time from the set time, or may be calculated by extending a time determined for each food or drink from the set time.

As a second condition, the set time is set based on the order history of food and drink at the restaurant. For example, the set time is set based on the number of recently ordered food and beverages. FIG. 16 shows an example of setting information D4 including a setting time set based on the order history. The setting information D4 shown in FIG. 16 includes information such as the latest order number, reference number, setting time, change setting time, and the like. The most recent order number is the number of food and drink orders made most recently. Note that the most recent order number may be the most recent number of orders in the past that the order support device 2 outputs to the kitchen terminal 4, or may be the number of most recent orders that the order support device 2 has acquired from the order terminal 3. There may be. The set time is set to a time corresponding to the most recent order number. For example, the set time "Ta1" (for example, 1 minute) is set for the latest order number "a1" (for example, 0 to 3 pieces), and the set time "Ta1" (for example, 1 minute) is set for the latest order number "a2" (for example, 4 to 6 pieces). The set time "Ta2" (for example, 3 minutes) is set for the most recent order number "a3" (for example, 7 or more). That is, the set time is set to a longer time as the number of recent orders increases.

Further, the most recent order number may be the previous (immediate) order number that the order support device 2 outputs to the kitchen terminal 4. In this case, the set time is set to a time corresponding to the number of previous output orders. That is, the set time is set to a longer time as the number of previous output orders increases. Further, the change setting time is set based on the number of recent orders, etc., corresponding to the setting time. Further, the change setting time may be calculated by extending a common time from the setting time, or may be calculated by extending a time determined for each latest order number from the setting time.

As a third condition, the set time is set based on a time zone. For example, the set time is set based on time zones in which the restaurant's business hours are divided into predetermined time periods (for example, one hour). FIG. 17 shows an example of setting information D4 including a setting time set based on the time zone. The setting information D4 shown in FIG. 17 includes information such as time period, reference number, setting time, and change setting time. The time slots are classified into time slots depending on busy conditions, for example. The busy status is acquired based on, for example, history information. For example, the longest setting time Tc2 is set for the busiest time period "12:00-13:00" among the restaurant's lunch time "11:00-14:00", Next, a set time Tc3 shorter than the set time Tc2 is set for the busy time period "13:00-14:00", and a quiet time period "11:00-12:00" is set. A set time Tc1 shorter than the set time Tc3 is set for the band. Further, the change setting time is set based on a time zone or the like, corresponding to the setting time. Further, the changed setting time may be calculated by extending a common time from the setting time, or may be calculated by extending a time determined for each time period from the setting time.

The control unit 21 (setting processing unit 217) sets the setting time based on the first condition, the second condition, or the third condition. Further, the control unit 21 may set the set time by combining at least two of the first condition, the second condition, and the third condition. For example, the control unit 21 may combine the first condition and the second condition to set the set time based on the contents of the most recently received order and the number of orders. Further, the control unit 21 may combine the second condition and the third condition and set the set time based on the contents of the received order and the time period in which the order was received. Further, the control unit 21 (setting processing unit 217) sets the reference number and the changed setting time based on the first condition, the second condition, or the third condition, similarly to the setting time. May be set. Further, the control unit 21 may set the reference number and the change setting time by combining at least two of the first condition, the second condition, and the third condition.

Moreover, as another embodiment, the set number may be set according to the content or type of food or drink, the number of recent orders, or the time period, similarly to the set time.

In another embodiment, the setting processing unit 217 selects the first output condition corresponding to the first food/beverage order and the second output condition corresponding to the second food/drink order, whichever of the conditions is more likely to be met. The first set time or second set time may be extended depending on the output condition. For example, as shown in FIG. 4, when three orders are accumulated in the output condition information D3: "2 daily set meals," "1 sashimi set meal," and "1 daily set meal," these three orders are stored in the output condition information D3. If the order for "one daily set meal" among the orders satisfies the output condition the latest, the set time corresponding to the "one daily set meal" is changed. For example, if the elapsed time t2 corresponding to "1 daily set meal" is expected to reach the set time at the latest, only the set time corresponding to "1 daily set meal" is changed. Thereby, order information for orders whose output conditions are difficult to satisfy can be outputted to the kitchen terminal 4 later. Furthermore, order information can be output to the kitchen terminal 4 in order of order for which the output conditions are most likely to be met. Note that the setting processing unit 217 corresponds to the output condition that is closer to fulfillment of the first output condition corresponding to the first food and drink order and the second output condition corresponding to the second food and drink order. The first set time or the second set time may be extended.

1: Order support system 2: Order support device 3: Order terminal 4: Kitchen terminal 211: Acquisition processing section 212: Reception processing section 213: Measurement processing section 214: Calculation processing section 215: Judgment processing section 216: Output processing section 217: Setting processing section 411: Acquisition processing section 412: Output processing section

Claims (14)

a reception processing unit that accepts food and drink orders from users of facilities that provide food and drink;
a determination processing unit that executes a first determination process that determines whether the elapsed time from the time when the food and drink order was accepted by the reception processing unit has reached a set time;
an output processing unit capable of outputting order information corresponding to an order accepted by the reception processing unit, with the output condition being that the elapsed time has reached the set time;
If both of the output conditions corresponding to the respective orders for the first food and drink and the second food and drink accepted by the reception processing unit are not satisfied, the number of orders for the first food and drink and the order for the second food and drink are change processing for extending at least one of the first set time corresponding to the first food and drink and the second set time corresponding to the second food and drink when the total number of orders with the number of food and drink exceeds a threshold value. A configuration processing unit to be executed;
An order support system equipped with The determination processing unit executes the first determination process and a second determination process of determining whether the number of food and beverage orders accepted by the reception processing unit is equal to or greater than a set number;
The output processing unit is capable of outputting order information corresponding to the order accepted by the reception processing unit, with the output condition being that the elapsed time has reached the set time or that the number of orders is greater than or equal to the set number. is,
The order support system according to claim 1. the setting processing unit sets the setting number to a number of 2 or more;
The order support system according to claim 2. The setting processing unit sets the threshold value based on a combination of the first food and drink and the second food and drink that are accepted by the reception processing unit.
The order support system according to any one of claims 1 to 3. The setting processing unit sets the threshold based on the content or type of the first food and drink and the second food and drink accepted by the reception processing unit.
The order support system according to any one of claims 1 to 4. The setting processing unit sets the threshold based on the cooking time of the first food and drink and the second food and drink accepted by the reception processing unit.
The order support system according to any one of claims 1 to 5. The setting processing unit sets the threshold based on a time period in which an order for at least one of the first food and drink and the second food and drink is received by the reception processing unit.
The order support system according to any one of claims 1 to 6. The setting processing unit extends at least one of the first setting time and the second setting time by a time corresponding to the content of the order information outputted immediately before by the output processing unit.
The order support system according to any one of claims 1 to 7 . The setting processing unit extends the set time corresponding to the food or drink with a larger number of orders among the first food and drink and the second food and drink when the total number of orders exceeds the threshold.
The order support system according to any one of claims 1 to 8 . The setting processing unit is configured to set the output condition corresponding to the output condition corresponding to the first food and drink order and the output condition corresponding to the second food and drink order, whichever of the conditions is more likely to be met. extending the first set time or the second set time;
The order support system according to any one of claims 1 to 9 . The setting processing unit is configured to set the first setting time and the second setting when the output condition corresponding to the first food/beverage order or the output condition corresponding to the second food/beverage order is satisfied. reverting at least one of the times to the time before the change;
The order support system according to any one of claims 1 to 10 . The setting processing unit further executes the changing process when the time slot in which an order for at least one of the first food and drink and the second food and drink is accepted by the reception processing unit is a predetermined time slot. ,
The order support system according to any one of claims 1 to 11 . a reception step for accepting food and drink orders from users of a facility that provides food and drink;
a determination step of executing a first determination process for determining whether or not the elapsed time from the time when the food and drink order was accepted in the reception step has reached a set time;
an output step capable of outputting order information corresponding to the order accepted by the reception step, with the output condition being that the elapsed time has reached the set time;
If both of the output conditions corresponding to the respective orders of the first food and drink and the second food and drink accepted in the reception step are not satisfied, the number of orders for the first food and drink and the number of orders for the second food and drink. When the total number of orders for the first food and drink exceeds a threshold, a change process is executed to extend at least one of the first set time corresponding to the first food and drink and the second set time corresponding to the second food and drink. The configuration steps to
An order support method performed by one or more processors. a reception step for accepting food and drink orders from users of a facility that provides food and drink;
a determination step of executing a first determination process for determining whether or not the elapsed time from the time when the food and drink order was accepted in the reception step has reached a set time;
an output step capable of outputting order information corresponding to the order accepted by the reception step, with the output condition being that the elapsed time has reached the set time;
If both of the output conditions corresponding to the respective orders of the first food and drink and the second food and drink accepted in the reception step are not satisfied, the number of orders for the first food and drink and the number of orders for the second food and drink. When the total number of orders for the first food and drink exceeds a threshold, a change process is executed to extend at least one of the first set time corresponding to the first food and drink and the second set time corresponding to the second food and drink. The configuration steps to
An order support program that allows one or more processors to execute

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