JP7314112B2 - Delivery management device, delivery management method and program - Google Patents

Description

The present invention relates to a delivery management device, a delivery management method, and a program.

Electronic commerce sites are known that allow the purchase of items from multiple sellers. In such an electronic commerce site, when a user purchases an item from a plurality of sellers, the user is required to specify the desired delivery date and delivery company for each item. In such a case, a technology has been disclosed that allows users to receive all of them together as much as possible in consideration of the user's convenience. For example, Patent Literature 1 discloses a technique that enables orderers who have ordered products from different sellers to receive the products collectively by having them specify the same distributor when ordering.

Japanese Patent No. 4257023

In the above technology, a plurality of sellers serve as senders of items, and each sender notifies the delivery company of the destination information of the item to be shipped, but the actual situation is that it takes time until the address information is registered in the delivery company's system. For this reason, even items with the same address are delivered before the address information is registered, and the delivery company misses the opportunity to deliver the items together and the addressee user misses the opportunity to receive the items all at once.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a delivery management device, a delivery management method, and a program capable of collectively delivering items sent from different senders to the same destination.

A delivery management device according to a first aspect of the present invention includes:
For each of multiple items shipped from multiple senders to one or more destinations:
A delivery management device in which the delivery date and time when the item is delivered from the sender of the item to a delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered,
A second item that is shipped from a second shipper to a second destination after the first delivery date and time at which the first item to be shipped from the first shipper to the first destination is delivered to the delivery company is registered, and before the first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a search unit for searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
a transmitting unit configured to transmit, when the searching unit retrieves the corresponding second item, a notification to the destination terminal associated with the first destination and the second destination to the effect that a desired collective delivery date and time for collectively delivering the first item and the corresponding second item can be set;
characterized by comprising

Further, in the delivery management device according to the above viewpoint,
a setting unit for setting a desired date and time for combined delivery related to the notification;
a deciding unit for deciding a privilege to be given to the user of the first destination when a date and time included in the set desired collective delivery date and time zone is registered as the first delivery date and time and the second delivery date and time;
is further provided.

Further, in the delivery management device according to the above viewpoint,
further comprising a registration reception unit that receives registration of the delivery date and time and the delivery date and time;
The registration reception unit
Receiving the registration of the delivery date and time from the sender,
The registration of the delivery date and time is accepted from the delivery company.

A delivery management method according to a second aspect of the present invention includes:
For each of multiple items shipped from multiple senders to one or more destinations:
A delivery management method executed by a delivery management device in which the delivery date and time when the item is delivered from the sender of the item to the delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered,
A second item that is shipped from a second sender to a second destination after the delivery management device registers a first delivery date and time at which the first item to be shipped from the first sender to the first destination is delivered to the delivery company and before a first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a searching step of searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
a sending step in which, when the delivery management device finds the corresponding second item in the searching step, a notification is sent to the destination terminal associated with the first destination and the second destination to the effect that a desired collective delivery date and time for collectively delivering the first item and the corresponding second item can be set;
characterized by comprising

A program according to a third aspect of the present invention comprises
For each of multiple items shipped from multiple senders to one or more destinations:
a computer in which the delivery date and time when the item is delivered from the sender of the item to the delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered;
A second item that is shipped from a second shipper to a second destination after the first delivery date and time at which the first item to be shipped from the first shipper to the first destination is delivered to the delivery company is registered, and before the first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a search unit for searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
when the search unit searches for the corresponding second item, a transmission unit that transmits a notification to the destination terminal associated with the first destination and the second destination that a desired date and time for combined delivery for collectively delivering the first item and the corresponding second item can be set;
It is characterized by functioning as

The program may be recorded on a non-transitory recording medium. Non-transitory recording media can be distributed and sold independently of computers. Here, a non-temporary recording medium refers to a tangible recording medium. Examples of non-temporary recording media include compact discs, flexible discs, hard discs, magneto-optical discs, digital video discs, magnetic tapes, and semiconductor memories. Also, a transitory recording medium indicates a transmission medium (propagating signal) itself. Temporary recording media are, for example, electrical signals, optical signals, electromagnetic waves, and the like. A temporary storage area is an area for temporarily storing data and programs, and is, for example, a volatile memory such as a RAM (Random Access Memory).

According to the present invention, it is possible to provide a delivery management device, a delivery management method, and a program that solve the above problems and enable collective delivery of items shipped to the same destination from different senders.

It is a figure which shows the relationship between the delivery management apparatus which concerns on embodiment, and another apparatus. It is a figure which shows the hardware constitutions of the delivery management apparatus which concerns on embodiment. It is a figure which shows the functional structure of the delivery management apparatus which concerns on embodiment. It is a figure for demonstrating the delivery status table which concerns on embodiment. FIG. 4 is a diagram for explaining an image displayed on a destination terminal according to the embodiment; FIG. 9 is a flowchart for explaining delivery management processing according to the embodiment; It is a figure for demonstrating the delivery status table which concerns on a modification. FIG. 11 is a diagram for explaining an image displayed on a destination terminal according to a modification;

(1. Overall configuration)
The delivery management apparatus 100 according to the embodiment of the present invention is communicably connected to a destination terminal 200, a sender terminal 300, a delivery company terminal 400, an electronic commerce server 500, and a delivery company server 600 via a network 700, as shown in FIG. Although one destination terminal 200, one sender terminal 300, one delivery company terminal 400, and one delivery company server 600 are shown in FIG. 1, the delivery management device 100 is assumed to be connected to a plurality of devices.

The delivery management device 100 is a device in which the delivery date and time and the delivery date and time are registered for each of a plurality of items shipped from a plurality of senders to one or a plurality of destinations. The delivery date and time is the date and time when the item is delivered from the item sender to the delivery company. The delivery date and time is the date and time when the item was delivered from the delivery company to the destination of the item.

The destination terminal 200 is a terminal used by a user to whom the item is delivered. The destination terminal 200 is, for example, a smart phone, a tablet computer, or the like. A user of destination terminal 200 is, for example, a shopper who has purchased an item at an electronic commerce site.

The sender terminal 300 is a device used by a sender who sends an item to a destination. The sender terminal 300 is, for example, a smart phone, a tablet computer, or the like. A shipper is, for example, a seller (shop) that sells items on an e-commerce site. When a transaction is established between a seller and a shopper on an electronic commerce site, the sender, destination, and item are determined. When the sender (seller) receives the purchase application from the shopper, it obtains the shopper's address registered in the electronic commerce server 500 and ships the item to the shopper's address. A sales contract is established between the sender (seller) and the shopper with the shipment of the item. The sender uses the sender terminal 300 to register, in the delivery management device 100 and the delivery company server 600, an inquiry number for the delivery company to manage the package when the item is shipped. In addition, the sender uses the sender terminal 300 to register in the delivery management device 100 the delivery date and time when the item is delivered to the delivery company.

A delivery company terminal 400 is a device used by a delivery company. The delivery company terminal 400 is, for example, a smart phone, a tablet computer, or the like. When the delivery company delivers the item handed over from the sender to the destination, the delivery company terminal 400 is used to register in the delivery company server 600 the fact that the delivery of the item has been completed and the date and time of delivery.

The e-commerce server 500 is a server for operating and managing an e-commerce site. An e-commerce site has multiple sellers selling items. In addition, personal information such as addresses, names, and telephone numbers of a plurality of shoppers and information such as points and coupons that can be used by the shoppers are registered in the electronic commerce site. The registered shopper's address, name, and phone number information is referenced by the shipper who ships the item.

The delivery company server 600 is a device for managing the delivery status of items delivered by the delivery company. In the delivery company server 600, information such as an inquiry number, a desired delivery date and time specified by the user of the destination terminal 200, and a delivery date and time when delivery is completed is registered for a plurality of items to a plurality of destinations. The delivery company server 600 receives from the delivery company terminal 400 registration of completion of item delivery and delivery date and time. When receiving the registration from the delivery company terminal 400 , the delivery company server 600 registers the fact that the delivery has been completed and the delivery date and time in the delivery management device 100 . The delivery company server 600 receives registration of desired delivery date and time from the delivery management device 100 or the destination terminal 200 . In addition, the delivery company server 600 receives registration of a desired collective delivery date and time zone, which will be described later, from the delivery management device 100 .

In addition, the delivery management device 100 can use the inquiry number to inquire of the delivery company server 600 at any time about the completion of delivery of the item and the date and time of delivery. In addition, the delivery management device 100 updates the information regarding the delivery status including the delivery date and time by batch processing.

The network 700 may be of any type, such as the Internet, an intranet, an extranet, a LAN (Local Area Network), a VPN (Virtual Private Network), a telephone line network, or the like.

(2. Hardware configuration of delivery management device)
FIG. 2 is a block diagram showing the hardware configuration of the delivery management device 100. As shown in FIG.

As shown in FIG. 2, the delivery management apparatus 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM 13, a recording medium 14, an output device 15, a communication device 16, and an operation device 17. Each component is connected by a bus 18 .

The CPU 11 controls the overall operation of the delivery management apparatus 100, is connected to each component, and exchanges control signals and data.

The ROM 12 stores an operating program and various data necessary for controlling the operation of the delivery management apparatus 100 as a whole.

The RAM 13 is for temporarily recording data and programs, and holds programs and data read from the recording medium 14 and other data necessary for communication.

The recording medium 14 is composed of a hard disk, a flash memory, or the like, and records data processed by the delivery management apparatus 100 .

The output device 15 includes a display device such as an LCD (Liquid Crystal Display) and a backlight, and an audio output device such as a speaker. The output device 15 outputs, for example, data output from the CPU 11 under the control of the CPU 11 .

The communication device 16 includes a communication interface for connecting the delivery management device 100 to a computer communication network such as the Internet, and communicates with other delivery management devices and the like via the communication device 16 .

The operation device 17 includes input devices such as buttons, keyboards, touch panels, and microphones. The operation device 17 receives an operation input from the user of the delivery management apparatus 100 and outputs a signal corresponding to the received operation input to the CPU 11 .

The delivery management device 100 according to this embodiment is realized by turning on the power of the delivery management device 100 and executing a program that causes the delivery management device 100 according to this embodiment to function.

(3. Functional Configuration of Delivery Management Apparatus of Embodiment)
As shown in FIG. 3, the delivery management apparatus 100 functionally includes a registration reception unit 101, a search unit 102, a transmission unit 103, a setting unit 104, and a determination unit 105. In this embodiment, the CPU 11 and the communication device 16 cooperate to function as a registration reception unit 101 , a search unit 102 , a transmission unit 103 , a setting unit 104 and a determination unit 105 .

The registration accepting unit 101 accepts registration of delivery date and time and delivery date and time. Specifically, the registration reception unit 101 receives registration of the delivery date and time from the sender, and receives registration of the delivery date and time from the delivery company. The date and time of delivery and the date and time of delivery are registered in association with the inquiry number.

FIG. 4 shows an example of a delivery status table in which delivery dates and times and delivery dates are registered. A delivery status table is prepared for each delivery company, and the delivery status table shown in FIG. In the delivery status table, an inquiry number of an item to be shipped, a sender ID for identifying a sender, a destination (address) to which the item is delivered, a delivery date and time of the item, a delivery date and time of the item, and a desired combined delivery date and time zone indicating a desired date and a time zone for the combined delivery of the items are registered in association with each other.

The inquiry number is, for example, a number written on an invoice, and is a number for specifying the item to be delivered and the delivery status. The inquiry number is registered at any timing by the sender. In the following, it is assumed that the inquiry numbers "aaaa-aaaa", "bbbb-bbbb", "cccc-cccc", "dddd-dddd", and "eeee-eeee" in the delivery status table of FIG. The destination (address) is, for example, the address of the shopper who purchased the item, and is registered by the sender. The desired combined delivery time zone can be registered after receiving a notification described later from the delivery management device 100, and is registered by, for example, a shopper who has purchased the item.

For example, suppose shopper X purchases item 1 from seller Y1 on an e-commerce site. Seller Y1 (hereinafter referred to as sender Y1) carries out procedures for sending item 1 to shopper X's destination (address) "WW1-1-1, W-ku, Tokyo" registered on the electronic commerce site. At this time, the sender Y1 uses the sender terminal 300 to set the number "aaaa-aaaa" described in the invoice slip as the inquiry number of the item 1, and transmits the inquiry number and the destination (address) of the shopper X to the delivery management device 100. The delivery management device 100 that has received the inquiry number and address registers the inquiry number "aaaa-aaaa" and the destination (address) "WW1-1-1, W-ku, Tokyo" in the delivery status table of FIG. 4 in association with the sender ID "Y1" of the sender Y1.

Next, when the sender Y1 delivers the item 1 packed to the delivery company Z, the sender Y1 uses the sender terminal 300 to send the inquiry number "aaaa-aaaa" and the delivery date and time "December 2, 2020, 10 o'clock" at which the item 1 was delivered to the delivery management device 100. Then, the registration reception unit 101 associates the transmitted delivery date and time “December 2, 2020, 10:00” with the inquiry number “aaaa-aaaa” and registers them in the delivery status table of FIG.

In addition, if delivery company Z delivers item 1 to the destination (address) "WW1-1-1, W-ku, Tokyo", delivery company Z uses delivery company terminal 400 to send inquiry number "aaaa-aaaa" and delivery date and time of delivery of item 1 to delivery company server 600, "December 3, 2020, 11:00". The delivery company server 600 transmits the inquiry number “aaaa-aaaa” and the delivery date and time “December 3, 2020, 11:00” to the delivery management device 100 . Then, the registration reception unit 101 associates the transmitted delivery date and time “December 3, 2020, 11:00” with the inquiry number “aaaa-aaaa” and registers them in the delivery status table of FIG.

After the first delivery date and time when the first item to be shipped from the first sender to the first destination is delivered to the delivery company is registered, and before the first delivery date and time at which the first item is delivered to the first destination by the delivery company is registered, the search unit 102 searches for the second item to be delivered from the second sender to the second destination, where (A) the first address and the second address match, (B) the second delivery date and time of delivery to the delivery company are registered, but (C) the second delivery date and time are registered. A second item that is delivered to the second destination and whose second delivery date and time is not registered is retrieved.

For example, when the registration reception unit 101 receives the registration of the delivery date and time "December 5, 2020, 11:00" (first delivery date and time) at which item 3 (first item) shipped from sender Y3 (first sender) to the destination (address) "WW1-1-1, W-ku, Tokyo" (first destination) was delivered to delivery company Z, and registers it in the delivery status table of FIG. Before the first delivery date and time to be delivered to W-ku, Tokyo WW1-1-1″ (first destination) is registered, the delivery status table is referred to search for the second item that satisfies the above conditions (A) to (C). In the following, searching for the second item is performed by looking up the tracking number in the delivery status table.

In the delivery status table of FIG. 4, items whose destinations (second destinations) to which items (second items) are shipped from senders Y1, Y2, Y4, and Y5 (second senders) match the destination "WW1-1-1, W-ku, Tokyo" (first destination) are items shipped from senders Y1, Y2, and Y4. Therefore, items satisfying the above (A) are items shipped from senders Y1, Y2, and Y4. Next, among the items shipped from senders Y1, Y2, and Y4, the delivery date and time (second delivery date and time) handed over to delivery company Z are registered for the items shipped from senders Y1 and Y2, so the items satisfying the above (B) are the items shipped from senders Y1 and Y2. Furthermore, among the items shipped from senders Y1 and Y2, the item for which the delivery date (second delivery date) to the destination (second destination) is not registered is the item shipped from sender Y2, so the item that satisfies the above (C) is the item shipped by sender Y2. Therefore, the search unit 102 outputs the item 2 with the inquiry number "bbbb-bbbb" that satisfies the above conditions (A) to (C) as a search result for the item 3 with the inquiry number "cccc-cccc".

When the search unit 102 retrieves the corresponding second item, the transmitting unit 103 transmits to the destination terminal 200 associated with the first destination and the second destination a notification that a desired collective delivery date and time for collectively delivering the first item and the corresponding second item can be set.

The corresponding second item is the second item that satisfies the above conditions (A) to (C). The desired collective delivery date and time zone includes the desired delivery date and the desired delivery time zone for which collective delivery is desired.

When item 2 with inquiry number "bbbb-bbbb" is retrieved by search unit 102 as the corresponding second item, transmission unit 103 informs destination terminal 200 of shopper X associated with destination "WW1-1-1, W-ku, Tokyo" (first and second destinations) that the desired date and time for combined delivery can be set for item 3 with inquiry number "cccc-cccc" and item 2 with inquiry number "bbbb-bbbb". send notifications of

The notification includes, for example, the fact that the desired date and time of combined delivery can be set and a URL (uniform resource locator) indicating a page for setting the desired date and time of combined delivery. When the user of the destination terminal 200 receiving the notification selects the URL on the destination terminal 200, the delivery management device 100 can be accessed via a browser. Then, the user can set the desired date and time for combined delivery from the browser.

FIG. 5 shows an example of an image displayed on the screen of the destination terminal 200 after the shopper X selects the URL. The image 800 in FIG. 5 includes an inquiry number 801 for an item that can be delivered together, an option 802 indicating whether or not the combined delivery is desired, an option 803 for the desired delivery date when the combined delivery is desired, an option 804 for the desired delivery time period, and a button 805 for registering the selection contents of the options 802, 803, and 804 for the item with the inquiry number in the delivery management device 100. The desired delivery date option 803 and the desired delivery time slot option 804 are sent to the delivery management device 100 as the desired combined delivery date and time slot. When shopper X selects "wish for combined delivery" from option 802, selects "December 6, 2020" from option 803, selects "in the morning" from option 804, and taps button 805, shopper X's destination terminal 200 sends a request for combined delivery, inquiry numbers "cccc-cccc" and "bbbb-bbbb" of items for which combined delivery is desired, and desired delivery date "2020.1." The information of "February 6th" and the desired delivery time period of "Morning" is transmitted to the delivery management device 100.

The setting unit 104 sets the desired collective delivery date and time period related to the notification.

For example, when the setting unit 104 receives from the shopper X the information on the request for collective delivery, the inquiry number of the item for which the collective delivery is desired, the desired delivery date, and the desired delivery time period, the setting unit 104 registers the received desired delivery date and desired delivery time period information in the desired collective delivery date and time period associated with the received inquiry number in the delivery status table of FIG. In addition, the setting unit 104 transmits the inquiry number and the desired date and time of combined delivery to the delivery company server 600 .

When the date and time included in the set desired collective delivery date and time zone are registered as the first delivery date and time and the second delivery date and time, the determination unit 105 determines a privilege to be given to the user of the first destination (second destination).

A benefit is, for example, a point that can be used in the same manner as money, a discount coupon, or the like on an electronic commerce site.

For example, item 3 with an inquiry number of "cccc-cccc" and item 2 with an inquiry number of "bbbb-bbbb" are delivered together at "10:00 on December 6, 2020". Send to The delivery company server 600 transmits to the delivery management apparatus 100 the inquiry numbers “cccc-cccc” and “bbbb-bbbb” of the items that have been delivered and the delivery date and time “December 6, 2020, 10:00”. Next, the registration reception unit 101 associates the transmitted delivery date and time “December 6, 2020, 10:00” with the inquiry numbers “cccc-cccc” and “bbbb-bbbb” and registers them in the delivery status table. Then, the determination unit 105 determines that the registered delivery date and time “December 6, 2020 10:00” is included in the desired combined delivery date and time “December 6, 2020 morning” associated with the inquiry numbers “cccc-cccc” and “bbbb-bbbb”, and determines the number of points (for example, 100 points) to be given to shopper X. The determination unit 105 transmits to the electronic commerce server 500 that 100 points will be given to the shopper X. FIG.

(4. Operation of Delivery Management Apparatus of Embodiment)
The operation of the delivery management device 100 of this embodiment will be described with reference to FIG. For example, the delivery management device 100 starts the delivery management process shown in FIG. 6 when the power is turned on.

The registration accepting unit 101 determines whether or not the registration of the delivery date and time has been accepted (step S101). When the registration accepting unit 101 determines that the registration of the delivery date and time has been accepted (step S101; YES), the delivery date and time is registered in the delivery status table (step S102). On the other hand, when the registration accepting unit 101 determines that the registration of the delivery date and time has not been accepted (step S101; NO), the process proceeds to step S106.

For example, when the registration accepting unit 101 accepts the registration of the delivery date and time “December 5, 11:00, 2020” of the item 3 with the inquiry number “cccc-cccc” from the sender terminal 300 of the sender Y1, it registers the delivery date and time “December 5, 2020, 11:00” in the delivery status table of FIG. On the other hand, if the registration accepting unit 101 determines that the registration of the delivery date and time has not been accepted, the process proceeds to step S106.

After the first delivery date and time when the first item to be shipped from the first sender to the first destination is delivered to the delivery company is registered, the search unit 102 searches for the second item that is the second item to be shipped from the second sender to the second destination and that satisfies the conditions (A) to (C) above (step S103) before the first delivery date and time at which the first item is delivered to the first destination by the delivery company is registered.

For example, the search unit 102 regards the sender Y1 whose registration of the delivery date and time was accepted in step S101 as the first sender, the destination (address) "WW1-1-1, W-ku, Tokyo" associated with the inquiry number "cccc-cccc" as the first address, and the registered delivery date and time "December 5, 2020, 11:00" as the first delivery date and time, and refers to the delivery status table of FIG. cc" is registered, a second item that is shipped by a sender different from sender Y1 and that satisfies the above conditions (A) to (C) is searched.

The search unit 102 determines whether or not there is a corresponding second item in the search (step S104). When the search unit 102 determines that there is a corresponding second item (step S104; YES), the transmission unit 103 transmits to the destination terminal 200 associated with the first destination and the second destination a notification to the effect that a desired date and time for collective delivery for collectively delivering the first item and the corresponding second item can be set (step S105). On the other hand, when the search unit 102 determines that there is no corresponding second item (step S104; NO), the process returns to step S101.

For example, when the retrieval unit 102 retrieves the item 2 with the inquiry number “bbbb-bbbb” as the corresponding second item for the item 3 with the inquiry number “cccc-cccc”, the transmission unit 103 sends the item 3 with the inquiry number “cccc-cccc” and the item with the inquiry number “bbbb-bbbb” to the destination terminal 200 of the shopper X associated with the destination “WW1-1-1, W-ku, Tokyo”. Regarding 2, a notification is sent to the effect that the desired date and time for combined delivery can be set. On the other hand, if the search unit 102 does not search for the second item corresponding to the item 3 with the inquiry number "cccc-cccc", the process returns to step S101.

In step S106, the setting unit 104 determines whether or not registration of the desired collective delivery date and time period related to the notification transmitted by the transmitting unit 103 has been received (step S106). When the setting unit 104 determines that the registration of the desired combined delivery date and time period related to the notification has been received (step S106; YES), it sets the desired combined delivery date and time period (step S107). On the other hand, if the setting unit 104 determines that the registration of the desired collective delivery date and time period related to the notification has not been received (step S106; NO), the process proceeds to step S108.

For example, when the setting unit 104 receives registration from shopper X of requesting consolidated delivery, inquiry numbers "cccc-cccc" and "bbbb-bbbb" of items for which consolidated delivery is desired, desired delivery date "December 6, 2020", and desired delivery time period "morning", consolidated delivery associated with inquiry numbers "cccc-cccc" and "bbbb-bbbb" in the delivery status table of FIG. Set the information of "December 6, 2020 in the morning" in the desired date and time zone. Then, the setting unit 104 transmits the information on the inquiry number and the desired date and time of combined delivery to the delivery company server 600 . On the other hand, if the setting unit 104 determines that the registration of the desired combined delivery date and time has not been accepted, the process proceeds to step S108.

In step S108, the registration accepting unit 101 determines whether or not the registration of the delivery date and time has been accepted (step S108). When the registration accepting unit 101 determines that the registration of the delivery date and time has been accepted (step S108; YES), the delivery date and time is registered in the delivery status table (step S109). On the other hand, when the registration accepting unit 101 determines that the registration of the delivery date and time has not been accepted (step S108; NO), the process returns to step S101.

For example, when the registration reception unit 101 receives the registration of the delivery date and time of "December 6, 10:00" for the item 3 with the inquiry number "cccc-cccc" and the item 2 with the inquiry number "bbbb-bbbb" from the delivery company server 600 of the delivery company Z, the delivery status table is associated with the inquiry numbers "cccc-cccc" and "bbbb-bbbb" and the delivery date and time "2020 1". February 6, 10 o'clock" is registered. On the other hand, when the registration accepting unit 101 determines that the registration of the delivery date and time has not been accepted, the process returns to step S101.

Next, the determining unit 105 determines whether or not dates and times included in the set desired collective delivery date and time zone are registered as the first delivery date and time and the second delivery date and time (step S110). When the determining unit 105 determines that the date and time included in the set desired collective delivery date and time zone has been registered as the first delivery date and time and the second delivery date and time (step S110; YES), it determines the privilege to be given to the user of the first destination (second destination) (step S111). On the other hand, when determining unit 105 determines that the date and time included in the set desired collective delivery date and time zone is not registered as the first delivery date and time and the second delivery date and time (step S110; NO), the process returns to step S101.

For example, the determining unit 105 determines that the delivery date and time "December 6, 2020 10:00" (first delivery date and time) of the inquiry number "cccc-cccc" and the delivery date and time "December 6, 2020 10:00" (second delivery date and time) of the inquiry number "bbbb-bbbb" are included in the desired delivery date and time zone "December 6, 2020 morning", and give 10 points to the shopper X. Determine 0 points. Then, the determination unit 105 transmits to the electronic commerce server 500 that 100 points are to be given to the shopper X. FIG. On the other hand, when determining unit 105 determines that the registered delivery date and time (first delivery date and time) of inquiry number “cccc-cccc” and the registered delivery date and time (second delivery date and time) of inquiry number “bbbb-bbbb” are not included in the desired delivery date and time zone “December 6, 2020 morning”, the process returns to step S101.

In general, it takes time to register the destination information of the items to be delivered in the delivery company's server. In addition, it may be difficult to determine whether or not the addresses match based on the invoice information due to handwriting, format inconsistency, and the like. For this reason, the delivery company sometimes misses the opportunity to deliver all together, and the destination user misses the opportunity to receive all together. However, according to this embodiment, when the sender registers the delivery date and time, the delivery management device searches for undelivered items, so that items that can be delivered together can be searched at an early stage. Further, according to this embodiment, when a transaction is established between a seller (shipper) and a shopper (addressee user) in the electronic commerce server, the sender, addressee, and item are determined, and the addressee is registered in association with the shopper. Therefore, by referring to the registered addressees, it can be easily determined whether or not the addressees match. As a result, items shipped from different senders to the same destination can be delivered together without missing an opportunity for collective delivery and collective receipt.

In addition, for example, when trying to set the desired collective delivery date and time when ordering an item, the desired collective delivery date and time cannot be set because the date and time when the item can be delivered cannot be determined at the time of ordering the item due to waiting for inventory check, waiting for arrival, etc. However, according to the present embodiment, since the setting of the desired collective delivery date and time is possible after the inventory of the items is secured and the items are handed over from the sender to the delivery company, it is possible to present the desired collective delivery date and time when delivery is actually possible.

Further, according to the present embodiment, when the collective delivery of items is completed, a privilege is given to the person who requested the collective delivery. As a result, the person receiving the items can be urged to deliver the items together, and the delivery company can reduce the delivery cost and the risk of redelivery.

(5. Modification)
Although the embodiments of the present invention have been described above, various modifications and applications are possible in carrying out the present invention.

In the above embodiment, the delivery management device 100 and the e-commerce server 500 are communicably connected. However, the delivery management device 100 and the e-commerce server 500 may be integrated.

In the above embodiment, the sender uses the sender terminal 300 to register the delivery date and time in the delivery management device 100, but the present invention is not limited to this. That is, the sender may register the delivery date and time directly from the sender terminal 300 to the delivery management device 100, or indirectly. For example, the sender may use the sender terminal 300 to register the delivery date and time in the electronic commerce server 500 , and the electronic commerce server 500 may register the delivery date and time in the delivery management device 100 .

In the above embodiment, the delivery company uses the delivery company terminal 400 to register the fact that the delivery of the item has been completed and the delivery date and time in the delivery company server 600, and the delivery company server 600 registers the fact that the delivery has been completed and the delivery date and time in the delivery management device 100, but the present invention is not limited to this. That is, the delivery company may directly register the delivery date and time from the delivery company terminal 400 to the delivery management device 100 instead of indirectly. For example, the delivery company may use the delivery company terminal 400 to register the fact that the delivery has been completed and the delivery date and time in the delivery management device 100 and the delivery company server 600 .

In the above embodiment, FIG. 5 shows the desired delivery date option 803 and the desired delivery time slot option 804 presented to the shopper X, but the desired collective delivery date and time slot to be notified to the destination terminal 200 may be determined as follows.

For example, items shown in the delivery status table of FIG. 7 are registered in the delivery management device 100 . In the delivery status table, an inquiry number, a sender ID, a destination (address), a delivery date and time, a deliverable date and time zone indicating a date and a time zone in which an item can be delivered, a scheduled delivery date and time zone indicating a date and time zone in which the item is scheduled to be delivered, a delivery date and time, and a desired collective delivery time zone are registered in association with each other. The deliverable date and time period is determined by the delivery management device 100 and is the shortest date and time period during which the item can be delivered. The scheduled delivery date and time is the desired delivery date and time specified by the shopper at the time of purchase.

For example, when the destination of the item is determined, the delivery management device 100 determines the scheduled delivery date and time of the item to be shipped based on the time required for the item to be delivered to the location indicated by the destination after being shipped from the sender's location. It is assumed that the delivery management device 100 stores information relating to the time required for delivery, or can query the delivery company server 600 for the time required for delivery. For example, if item 1 with inquiry number "aaaa-aaaa" was purchased on December 1, 2020 and is scheduled to be shipped from sender Y1 in the morning of December 2, 2020 on the next business day, the delivery management device 100 sets the scheduled delivery date and time to "December 3, 2020" based on the time "one day" required for delivery from the location of sender Y1 to the location indicated by the destination "WW1-1-1, W-ku, Tokyo". in the morning," he asks. Note that the delivery date and time may be registered by the sender (seller).

The search unit 102 searches for a second item that satisfies the above conditions (A) to (C) and that (D) has a scheduled delivery date and time to the second destination registered but does not have a second delivery date and time registered. Then, the search unit 102 determines whether or not the first item can be delivered on the scheduled delivery date and time of the second item. When the search unit 102 determines that delivery is possible, the transmission unit 103 notifies the destination terminal 200 of the scheduled delivery date and time of the second item as a prescribed value for the desired collective delivery date and time zone. On the other hand, when the search unit 102 determines that the delivery is impossible, the transmission unit 103 notifies the destination terminal 200 of the deliverable date and time of the first item as a candidate for the desired combined delivery date and time.

For example, the search unit 102 refers to the delivery status table in FIG. 7 and searches for the second item that satisfies the above conditions (A) to (D) before the first delivery date and time when the item 3 (first item) with the inquiry number “cccc-cccc” is delivered from the delivery company Z to “WW1-1-1, W-ku, Tokyo” (first destination) is registered. Item 2 (second item) with the inquiry number "bbbb-bbbb" satisfies the conditions (A) to (C) above, and the scheduled delivery date and time "December 6, 2020, morning" is registered. Next, the search unit 102 determines whether or not the item 3 with the inquiry number "cccc-cccc" can be delivered at the scheduled delivery date and time of the item 2 "December 6, 2020 morning". Since the deliverable date and time for item 3 is "after the morning of December 6, 2020", the search unit 102 determines that delivery is possible. Then, as shown in FIG. 8, the transmitting unit 103 transmits to the destination terminal 200 of the shopper X, a notification in which "the morning of December 6, 2020" is set as the specified value 806 of the desired delivery date and time zone. This saves the user of the destination terminal 200 the trouble of inputting.

On the other hand, for example, if the deliverable date and time of item 3 is "after 14:00 on December 6, 2020", the search unit 102 determines that delivery is not possible, and the transmission unit 103 notifies the destination terminal 200 of the date and time of "after 14:00 on December 6, 2020" as a candidate for the desired combined delivery date and time.

The present invention is capable of various embodiments and modifications without departing from the broader spirit and scope of the invention. Moreover, the embodiment described above is for explaining the present invention, and does not limit the scope of the present invention. That is, the scope of the present invention is indicated by the claims rather than the embodiments. Various modifications made within the scope of the claims and within the meaning of equivalent inventions are considered to be within the scope of the present invention.

The present invention solves the above problems, and can provide a delivery management device, a delivery management method, and a program that enable collective delivery of items shipped to the same destination from different senders.

11 CPUs
12 ROMs
13 RAM
14 recording medium 15 output device 16 communication device 17 operation device 18 bus 100 delivery management device 101 registration reception unit 102 search unit 103 transmission unit 104 setting unit 105 determination unit 200 destination terminal 300 sender terminal 400 delivery company terminal 500 electronic commerce server 600 delivery company server 700 network 800 image 801 inquiry number 802, 803, 804 options 805 Button 806 Default value

Claims (5)

For each of multiple items shipped from multiple senders to one or more destinations:
A delivery management device in which the delivery date and time when the item is delivered from the sender of the item to a delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered,
a registration reception unit that receives registration of the delivery date and time from the sender, and receives registration of the delivery date and time from the delivery company;
When the registration accepting unit accepts the registration of the first delivery date and time at which the first item shipped from the first sender to the first destination is delivered to the delivery company,
A second item that is shipped from a second sender to a second destination after the first delivery date and time is registered and before the first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a search unit for searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
a transmitting unit configured to transmit, when the searching unit retrieves the corresponding second item, a notification to the destination terminal associated with the first destination and the second destination to the effect that a desired collective delivery date and time for collectively delivering the first item and the corresponding second item can be set;
A delivery management device comprising: a setting unit for setting a desired date and time for combined delivery related to the notification;
a deciding unit for deciding a privilege to be given to the user of the first destination when a date and time included in the set desired collective delivery date and time zone is registered as the first delivery date and time and the second delivery date and time;
The delivery management device according to claim 1, further comprising: The search unit is
searching for a second item that is the corresponding second item and for which a scheduled delivery date and time to the second destination is registered;
determining whether or not the first item can be delivered at the scheduled delivery date and time of the second item corresponding to the search;
The transmitting unit notifies the scheduled delivery date and time at which the first item is determined to be deliverable by the searching unit as a specified value of the desired combined delivery date and time zone;
3. The delivery management apparatus according to claim 1, wherein the scheduled delivery date and time is specified by the user who purchased the second item when purchasing the second item. For each of multiple items shipped from multiple senders to one or more destinations:
A delivery management method executed by a delivery management device in which the delivery date and time when the item is delivered from the sender of the item to the delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered,
When the delivery management device receives registration of a first delivery date and time at which the first item shipped from the first sender to the first destination is delivered to the delivery company,
A second item that is shipped from a second sender to a second destination after the first delivery date and time is registered and before the first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a searching step of searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
a sending step in which, when the delivery management device finds the corresponding second item in the searching step, a notification is sent to the destination terminal associated with the first destination and the second destination to the effect that a desired collective delivery date and time for collectively delivering the first item and the corresponding second item can be set;
A delivery management method comprising: For each of multiple items shipped from multiple senders to one or more destinations:
a computer in which the delivery date and time when the item is delivered from the sender of the item to the delivery company and the delivery date and time when the item is delivered from the delivery company to the destination of the item are registered;
a registration reception unit that receives registration of the delivery date and time from the sender, and receives registration of the delivery date and time from the delivery company;
When the registration accepting unit accepts the registration of the first delivery date and time at which the first item shipped from the first sender to the first destination is delivered to the delivery company,
A second item that is shipped from a second sender to a second destination after the first delivery date and time is registered and before the first delivery date and time at which the first item is delivered from the delivery company to the first destination is registered,
the first destination and the second destination match,
The second delivery date and time handed over to the delivery company is registered,
a search unit for searching for a second item for which a second delivery date and time to be delivered to the second destination is not registered;
when the search unit searches for the corresponding second item, a transmission unit that transmits a notification to the destination terminal associated with the first destination and the second destination that a desired date and time for combined delivery for collectively delivering the first item and the corresponding second item can be set;
A program characterized by functioning as

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