JP7153888B2 - 双方向映像通信システム及びそのオペレータの管理方法 - Google Patents

双方向映像通信システム及びそのオペレータの管理方法 Download PDF

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JP7153888B2
JP7153888B2 JP2018129994A JP2018129994A JP7153888B2 JP 7153888 B2 JP7153888 B2 JP 7153888B2 JP 2018129994 A JP2018129994 A JP 2018129994A JP 2018129994 A JP2018129994 A JP 2018129994A JP 7153888 B2 JP7153888 B2 JP 7153888B2
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JP2020009177A5 (zh
JP2020009177A (ja
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和幸 堀尾
蝶 劉
剛 中村
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Panasonic Intellectual Property Management Co Ltd
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Panasonic Intellectual Property Management Co Ltd
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Priority to PCT/JP2019/026526 priority patent/WO2020013060A1/ja
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Signal Processing (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2018129994A 2018-07-09 2018-07-09 双方向映像通信システム及びそのオペレータの管理方法 Active JP7153888B2 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2018129994A JP7153888B2 (ja) 2018-07-09 2018-07-09 双方向映像通信システム及びそのオペレータの管理方法
PCT/JP2019/026526 WO2020013060A1 (ja) 2018-07-09 2019-07-03 双方向映像通信システム及びそのオペレータの管理方法

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JP2018129994A JP7153888B2 (ja) 2018-07-09 2018-07-09 双方向映像通信システム及びそのオペレータの管理方法

Publications (3)

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JP2020009177A JP2020009177A (ja) 2020-01-16
JP2020009177A5 JP2020009177A5 (zh) 2021-07-26
JP7153888B2 true JP7153888B2 (ja) 2022-10-17

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WO (1) WO2020013060A1 (zh)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2021200189A1 (ja) * 2020-03-31 2021-10-07 ソニーグループ株式会社 情報処理装置、および情報処理方法、並びにプログラム
JPWO2022180854A1 (zh) * 2021-02-26 2022-09-01
JP7179384B1 (ja) 2021-12-07 2022-11-29 株式会社Abelon サーバ、情報処理方法、およびプログラム

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2008060639A (ja) 2006-08-29 2008-03-13 Fujitsu Fsas Inc コールセンタにおけるオペレータ管理システム及びコールセンタにおけるオペレータ管理方法
JP2009533998A (ja) 2006-04-17 2009-09-17 シティバンク エヌ． エイ． ビデオ通信のための方法ならびにシステム
JP2009294647A (ja) 2008-05-09 2009-12-17 Agi:Kk 行動分析装置及びコールセンターシステム
JP2012195863A (ja) 2011-03-17 2012-10-11 Oki Networks Co Ltd コールセンタシステム、コールセンタサーバ及びコールセンタプログラム、並びに、自動着信呼分配装置
JP2016529422A (ja) 2013-08-12 2016-09-23 コーニンクレッカ フィリップス エヌ ヴェＫｏｎｉｎｋｌｉｊｋｅ Ｐｈｉｌｉｐｓ Ｎ．Ｖ． ルーム編制システム
JP2018010608A (ja) 2016-07-13 2018-01-18 横河電機株式会社 制御システム用のコンテキストベースのオペレータ支援の方法およびシステム

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2009533998A (ja) 2006-04-17 2009-09-17 シティバンク エヌ． エイ． ビデオ通信のための方法ならびにシステム
JP2008060639A (ja) 2006-08-29 2008-03-13 Fujitsu Fsas Inc コールセンタにおけるオペレータ管理システム及びコールセンタにおけるオペレータ管理方法
JP2009294647A (ja) 2008-05-09 2009-12-17 Agi:Kk 行動分析装置及びコールセンターシステム
JP2012195863A (ja) 2011-03-17 2012-10-11 Oki Networks Co Ltd コールセンタシステム、コールセンタサーバ及びコールセンタプログラム、並びに、自動着信呼分配装置
JP2016529422A (ja) 2013-08-12 2016-09-23 コーニンクレッカ フィリップス エヌ ヴェＫｏｎｉｎｋｌｉｊｋｅ Ｐｈｉｌｉｐｓ Ｎ．Ｖ． ルーム編制システム
JP2018010608A (ja) 2016-07-13 2018-01-18 横河電機株式会社 制御システム用のコンテキストベースのオペレータ支援の方法およびシステム

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JP2020009177A (ja) 2020-01-16

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