JP7068195B2 - インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部 - Google Patents
インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部 Download PDFInfo
- Publication number
- JP7068195B2 JP7068195B2 JP2018562354A JP2018562354A JP7068195B2 JP 7068195 B2 JP7068195 B2 JP 7068195B2 JP 2018562354 A JP2018562354 A JP 2018562354A JP 2018562354 A JP2018562354 A JP 2018562354A JP 7068195 B2 JP7068195 B2 JP 7068195B2
- Authority
- JP
- Japan
- Prior art keywords
- message
- call message
- server
- post call
- http post
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/205—Parsing
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
- G06F40/35—Discourse or dialogue representation
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1001—Protocols in which an application is distributed across nodes in the network for accessing one among a plurality of replicated servers
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Theoretical Computer Science (AREA)
- Computational Linguistics (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Artificial Intelligence (AREA)
- General Health & Medical Sciences (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Health & Medical Sciences (AREA)
- Information Transfer Between Computers (AREA)
- Machine Translation (AREA)
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US201662353005P | 2016-06-21 | 2016-06-21 | |
| US62/353,005 | 2016-06-21 | ||
| PCT/US2017/022900 WO2017222615A1 (en) | 2016-06-21 | 2017-03-17 | Internet cloud-hosted natural language interactive messaging system sessionizer |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2019530033A JP2019530033A (ja) | 2019-10-17 |
| JP2019530033A5 JP2019530033A5 (enExample) | 2020-04-23 |
| JP7068195B2 true JP7068195B2 (ja) | 2022-05-16 |
Family
ID=58464636
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2018562354A Active JP7068195B2 (ja) | 2016-06-21 | 2017-03-17 | インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部 |
Country Status (5)
| Country | Link |
|---|---|
| US (1) | US10498674B2 (enExample) |
| EP (1) | EP3472978B1 (enExample) |
| JP (1) | JP7068195B2 (enExample) |
| CN (1) | CN109155749B (enExample) |
| WO (1) | WO2017222615A1 (enExample) |
Families Citing this family (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP3472978B1 (en) | 2016-06-21 | 2021-12-15 | Oracle International Corporation | Internet cloud-hosted natural language interactive messaging system sessionizer |
| CN109076010B (zh) | 2016-06-21 | 2021-05-28 | 甲骨文国际公司 | 互联网云托管的自然语言交互式消息传送系统用户解析器 |
| CN109155748B (zh) | 2016-06-21 | 2021-06-08 | 甲骨文国际公司 | 互联网云托管的自然语言交互式消息传送系统服务器协作 |
| JP6917446B2 (ja) | 2016-09-16 | 2021-08-11 | オラクル・インターナショナル・コーポレイション | 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム |
| US10361975B2 (en) * | 2016-10-10 | 2019-07-23 | Microsoft Technology Licensing, Llc | Messaging bot selection in multi-bot chat sessions |
| EP3624136A1 (en) * | 2018-09-14 | 2020-03-18 | Koninklijke Philips N.V. | Invoking chatbot in a communication session |
| US10922741B2 (en) * | 2019-01-14 | 2021-02-16 | Triton Technologies, Inc. | Text-based secure order processing |
| CN109968359A (zh) * | 2019-03-28 | 2019-07-05 | 台州九牛慧联机器人技术有限公司 | 一种工业机器人控制系统 |
| US11637792B2 (en) * | 2019-04-19 | 2023-04-25 | Oracle International Corporation | Systems and methods for a metadata driven integration of chatbot systems into back-end application services |
| US11057320B2 (en) * | 2019-06-27 | 2021-07-06 | Walmart Apollo, Llc | Operation for multiple chat bots operation in organization |
| CN110377757B (zh) * | 2019-07-16 | 2023-02-14 | 北京海致星图科技有限公司 | 一种实时知识图谱构建系统 |
| CN114586323B (zh) * | 2019-10-28 | 2024-05-17 | 利维帕尔森有限公司 | 到不同终结点的动态通信路由 |
| US20210209293A1 (en) * | 2020-01-02 | 2021-07-08 | Whatsapp Inc. | Cross-application data sharing |
| CN113535910B (zh) * | 2020-05-12 | 2024-01-09 | 腾讯科技(深圳)有限公司 | 一种虚拟用户的响应方法以及相关装置 |
| KR102833648B1 (ko) * | 2020-09-16 | 2025-07-14 | 라인플러스 주식회사 | 키워드 답변봇을 이용하여 대화방 운영을 관리하는 방법 및 시스템 |
| CN112698930B (zh) * | 2020-12-31 | 2023-11-07 | 中国农业银行股份有限公司 | 一种获取服务器标识的方法、装置、设备及介质 |
| US11663421B2 (en) * | 2021-04-27 | 2023-05-30 | Jpmorgan Chase Bank, N.A. | Systems and methods for intent-based natural language processing |
| US12321428B2 (en) * | 2021-07-08 | 2025-06-03 | Nippon Telegraph And Telephone Corporation | User authentication device, user authentication method, and user authentication computer program |
| US12273313B2 (en) * | 2022-06-27 | 2025-04-08 | Twilio Inc. | Transferring messaging conversations between user accounts using a software as a service platform |
| KR20250007935A (ko) * | 2023-07-06 | 2025-01-14 | 주식회사 카카오 | 메시징 서비스 방법 및 장치 |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2007534075A (ja) | 2004-04-21 | 2007-11-22 | コーニンクレッカ フィリップス エレクトロニクス エヌ ヴィ | ネットワークチャット環境におけるスレッドを管理するためのシステム及び方法 |
| JP2010039878A (ja) | 2008-08-07 | 2010-02-18 | Hitachi Ltd | ログ管理システムおよびログ表示システム |
| US20120047217A1 (en) | 2002-07-19 | 2012-02-23 | M-Qube, Inc. | Integrated interactive messaging system and method |
Family Cites Families (77)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CA2176165A1 (en) | 1995-05-19 | 1996-11-20 | Hosagrahar Visvesvaraya Jagadish | Method for querying incrementally maintained transactional databases |
| US8903950B2 (en) | 2000-05-05 | 2014-12-02 | Citrix Systems, Inc. | Personalized content delivery using peer-to-peer precaching |
| US7181492B2 (en) | 2000-10-17 | 2007-02-20 | Concerto Software, Inc. | Transfer of an internet chat session between servers |
| US20020152463A1 (en) | 2000-11-16 | 2002-10-17 | Dudkiewicz Gil Gavriel | System and method for personalized presentation of video programming events |
| NL1017388C2 (nl) * | 2001-02-16 | 2002-08-19 | Marc Van Oldenborgh | Organisch datanetwerk met een dynamische topologie. |
| US7096262B2 (en) | 2001-03-22 | 2006-08-22 | Intel Corporation | Apparatus and method for asymmetric electronic commerce transactions |
| US8543484B2 (en) | 2001-04-30 | 2013-09-24 | Goldman Sachs & Co. | Universal interface to a financial trading system |
| US7516208B1 (en) | 2001-07-20 | 2009-04-07 | International Business Machines Corporation | Event database management method and system for network event reporting system |
| US7287057B2 (en) | 2001-11-15 | 2007-10-23 | International Business Machines Corporation | Accessing information using an instant messaging system |
| US7225232B2 (en) | 2002-03-28 | 2007-05-29 | Nortel Networks Limited, | Using existing web-based information to generate responses to user queries |
| US8856236B2 (en) | 2002-04-02 | 2014-10-07 | Verizon Patent And Licensing Inc. | Messaging response system |
| US7565425B2 (en) | 2003-07-02 | 2009-07-21 | Amazon Technologies, Inc. | Server architecture and methods for persistently storing and serving event data |
| US7277895B2 (en) | 2003-08-22 | 2007-10-02 | Ora International, Inc. | System and method of parsing a template for generating presentation data |
| US7454469B2 (en) | 2003-12-22 | 2008-11-18 | International Business Machines Corporation | Method and system for instant messaging Bots specification using state transition methodology and XML |
| US7496500B2 (en) | 2004-03-01 | 2009-02-24 | Microsoft Corporation | Systems and methods that determine intent of data and respond to the data based on the intent |
| US7747601B2 (en) | 2006-08-14 | 2010-06-29 | Inquira, Inc. | Method and apparatus for identifying and classifying query intent |
| US7464141B2 (en) | 2004-06-30 | 2008-12-09 | Scencera Technologies, Llc | Method and system for associating related messages of different types |
| US8103723B1 (en) | 2004-10-07 | 2012-01-24 | Google Inc. | Message server that retains messages deleted by one client application for access by another client application |
| US20060136298A1 (en) | 2004-12-16 | 2006-06-22 | Conversagent, Inc. | Methods and apparatus for contextual advertisements in an online conversation thread |
| US7356567B2 (en) | 2004-12-30 | 2008-04-08 | Aol Llc, A Delaware Limited Liability Company | Managing instant messaging sessions on multiple devices |
| US9497600B2 (en) | 2005-10-28 | 2016-11-15 | Hewlett Packard Enterprise Development Lp | Service chaining |
| US20070174246A1 (en) | 2006-01-25 | 2007-07-26 | Sigurdsson Johann T | Multiple client search method and system |
| US7503007B2 (en) | 2006-05-16 | 2009-03-10 | International Business Machines Corporation | Context enhanced messaging and collaboration system |
| US9413590B2 (en) | 2006-08-22 | 2016-08-09 | Orange | Method for management of a secured transfer session through an address translation device, corresponding server and computer program |
| US9318108B2 (en) | 2010-01-18 | 2016-04-19 | Apple Inc. | Intelligent automated assistant |
| US7996855B2 (en) | 2006-09-15 | 2011-08-09 | Oracle International Corporation | Personal messaging application programming interface for integrating an application with groupware systems |
| US7921214B2 (en) | 2006-12-19 | 2011-04-05 | International Business Machines Corporation | Switching between modalities in a speech application environment extended for interactive text exchanges |
| US8331351B2 (en) * | 2007-01-05 | 2012-12-11 | International Business Machines Corporation | Communicating with session initiation protocol (SIP) application sessions using a message-oriented middleware system |
| US7286661B1 (en) | 2007-05-01 | 2007-10-23 | Unison Technologies Llc | Systems and methods for scalable hunt-group management |
| US8543565B2 (en) | 2007-09-07 | 2013-09-24 | At&T Intellectual Property Ii, L.P. | System and method using a discriminative learning approach for question answering |
| US20100004004A1 (en) | 2008-07-02 | 2010-01-07 | William Browne-Swinburne | System and Method for Matching User Preferences to Places of Interest |
| US8583810B2 (en) | 2008-01-04 | 2013-11-12 | Red Hat, Inc. | Session affinity cache and manager |
| CN101262494A (zh) * | 2008-01-23 | 2008-09-10 | 华为技术有限公司 | 对发布信息进行处理的方法、客户端、服务器和系统 |
| US20090234924A1 (en) | 2008-03-14 | 2009-09-17 | Microsoft Corporation | Automatic Association of Messages with Conversations |
| US8238891B1 (en) | 2008-05-01 | 2012-08-07 | Wendy W. Tam | Method and system for interactive delivery of data content to mobile devices |
| US9519885B2 (en) * | 2008-10-03 | 2016-12-13 | The Curators Of The University Of Missouri | System and method for linking a web-based resource with an electronic medical record |
| US8260637B2 (en) * | 2008-10-03 | 2012-09-04 | The Curators Of The University Of Missouri | System and method for linking a web-based resource with an electronic medical record |
| US9858925B2 (en) | 2009-06-05 | 2018-01-02 | Apple Inc. | Using context information to facilitate processing of commands in a virtual assistant |
| US8554567B2 (en) * | 2009-08-21 | 2013-10-08 | Voxeo Corporation | Multi-channel interactive self-help application platform and method |
| US8948057B2 (en) | 2009-12-15 | 2015-02-03 | At&T Intellectual Property I, L.P. | Securing uniform resource identifier information for multimedia calls |
| US8676565B2 (en) | 2010-03-26 | 2014-03-18 | Virtuoz Sa | Semantic clustering and conversational agents |
| GB201005601D0 (en) * | 2010-04-01 | 2010-05-19 | Nanoco Technologies Ltd | Ecapsulated nanoparticles |
| CN102870098B (zh) | 2010-05-27 | 2015-09-30 | 株式会社日立制作所 | 经由通信网络向远程文件服务器传送文件的本地文件服务器及具有该文件服务器的存储系统 |
| US9361604B2 (en) | 2010-09-23 | 2016-06-07 | Avaya Inc. | System and method for a context-based rich communication log |
| CN102469042B (zh) * | 2010-11-19 | 2016-01-20 | 中兴通讯股份有限公司 | 聊天会话发送输出消息和获取输出消息的方法及系统 |
| US8943147B2 (en) * | 2010-12-15 | 2015-01-27 | International Business Machines Corporation | Sending a chat context to a recipient |
| US20120173566A1 (en) | 2010-12-31 | 2012-07-05 | Quora, Inc. | Multi-functional navigation bar |
| US8914446B2 (en) | 2011-04-05 | 2014-12-16 | Avaya Inc. | IM continuation across SIP sessions and across clients for point-to-point and multi-user chat |
| US20130103686A1 (en) | 2011-10-21 | 2013-04-25 | Startup Productions, Llc | Method and apparatus for interest matching, discovery, communication and collaboration |
| US8732810B2 (en) | 2011-10-27 | 2014-05-20 | Cellco Partnership | IP push platform and connection protocol in a push notification framework |
| WO2013089740A1 (en) | 2011-12-15 | 2013-06-20 | Intel Corporation | Evolving metadata |
| US20150172228A1 (en) * | 2012-04-17 | 2015-06-18 | George Zalepa | Method and system for communicating information over a network |
| US9575963B2 (en) | 2012-04-20 | 2017-02-21 | Maluuba Inc. | Conversational agent |
| US20120296638A1 (en) | 2012-05-18 | 2012-11-22 | Ashish Patwa | Method and system for quickly recognizing and responding to user intents and questions from natural language input using intelligent hierarchical processing and personalized adaptive semantic interface |
| JP2015523155A (ja) * | 2012-07-11 | 2015-08-13 | オシリス セラピューティクス,インコーポレイテッド | 軟骨製品の製造方法 |
| US20140122618A1 (en) | 2012-10-26 | 2014-05-01 | Xiaojiang Duan | User-aided learning chatbot system and method |
| KR20140054481A (ko) | 2012-10-26 | 2014-05-09 | 삼성전자주식회사 | 전자장치에서 메시지 대화를 위한 방법 및 장치 |
| US20140122083A1 (en) | 2012-10-26 | 2014-05-01 | Duan Xiaojiang | Chatbot system and method with contextual input and output messages |
| WO2014089539A1 (en) | 2012-12-07 | 2014-06-12 | Genesys Telecommunications Laboratories, Inc. | Cross-channel conversations with context aware transition between channels |
| US9875494B2 (en) | 2013-04-16 | 2018-01-23 | Sri International | Using intents to analyze and personalize a user's dialog experience with a virtual personal assistant |
| WO2014183035A1 (en) | 2013-05-10 | 2014-11-13 | Veveo, Inc. | Method and system for capturing and exploiting user intent in a conversational interaction based information retrieval system |
| US20150039675A1 (en) | 2013-07-31 | 2015-02-05 | Microsoft Corporation | Messaging over http protocol for data exchange |
| US9961125B2 (en) * | 2013-07-31 | 2018-05-01 | Microsoft Technology Licensing, Llc | Messaging API over HTTP protocol to establish context for data exchange |
| US9015730B1 (en) | 2013-12-17 | 2015-04-21 | International Business Machines Corporation | Natural language access to application programming interfaces |
| JP2017517063A (ja) * | 2014-04-24 | 2017-06-22 | バークレイズ バンク ピーエルシー | インスタントメッセージングシステムおよび方法 |
| US11651242B2 (en) | 2014-08-27 | 2023-05-16 | International Business Machines Corporation | Generating answers to text input in an electronic communication tool with a question answering system |
| US9705832B2 (en) | 2014-08-27 | 2017-07-11 | Lenovo (Singapore) Pte. Ltd. | Context-aware aggregation of text-based messages |
| US10116596B2 (en) * | 2014-09-29 | 2018-10-30 | International Business Machines Corporation | Personalizing data system components and data sources as chatbots in a group chat session |
| US20180302437A1 (en) * | 2014-11-13 | 2018-10-18 | Cleafy S.r.l. | Methods of identifying and counteracting internet attacks |
| US10437835B2 (en) | 2014-12-18 | 2019-10-08 | International Business Machines Corporation | Scoring attributes in a deep question answering system based on syntactic or semantic guidelines |
| US9608975B2 (en) * | 2015-03-30 | 2017-03-28 | Shape Security, Inc. | Challenge-dynamic credential pairs for client/server request validation |
| CN104811488B (zh) * | 2015-04-13 | 2018-09-25 | 深信服网络科技(深圳)有限公司 | 基于负载均衡设备的会话保持方法及系统和负载均衡设备 |
| US10606848B2 (en) | 2016-04-11 | 2020-03-31 | Facebook, Inc. | Techniques for device configuration using messaging history information |
| CN109155748B (zh) | 2016-06-21 | 2021-06-08 | 甲骨文国际公司 | 互联网云托管的自然语言交互式消息传送系统服务器协作 |
| CN109076010B (zh) | 2016-06-21 | 2021-05-28 | 甲骨文国际公司 | 互联网云托管的自然语言交互式消息传送系统用户解析器 |
| EP3472978B1 (en) | 2016-06-21 | 2021-12-15 | Oracle International Corporation | Internet cloud-hosted natural language interactive messaging system sessionizer |
| JP6917446B2 (ja) | 2016-09-16 | 2021-08-11 | オラクル・インターナショナル・コーポレイション | 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム |
-
2017
- 2017-03-17 EP EP17715306.1A patent/EP3472978B1/en active Active
- 2017-03-17 CN CN201780029486.3A patent/CN109155749B/zh active Active
- 2017-03-17 WO PCT/US2017/022900 patent/WO2017222615A1/en not_active Ceased
- 2017-03-17 JP JP2018562354A patent/JP7068195B2/ja active Active
- 2017-03-17 US US15/462,729 patent/US10498674B2/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20120047217A1 (en) | 2002-07-19 | 2012-02-23 | M-Qube, Inc. | Integrated interactive messaging system and method |
| JP2007534075A (ja) | 2004-04-21 | 2007-11-22 | コーニンクレッカ フィリップス エレクトロニクス エヌ ヴィ | ネットワークチャット環境におけるスレッドを管理するためのシステム及び方法 |
| JP2010039878A (ja) | 2008-08-07 | 2010-02-18 | Hitachi Ltd | ログ管理システムおよびログ表示システム |
Also Published As
| Publication number | Publication date |
|---|---|
| EP3472978B1 (en) | 2021-12-15 |
| US20170366480A1 (en) | 2017-12-21 |
| US10498674B2 (en) | 2019-12-03 |
| JP2019530033A (ja) | 2019-10-17 |
| EP3472978A1 (en) | 2019-04-24 |
| CN109155749B (zh) | 2021-11-19 |
| CN109155749A (zh) | 2019-01-04 |
| WO2017222615A1 (en) | 2017-12-28 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| JP7228668B2 (ja) | インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携 | |
| JP7068195B2 (ja) | インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部 | |
| JP6952060B2 (ja) | インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ | |
| US10614468B2 (en) | Event-based score processing | |
| JP6871943B2 (ja) | モバイルクラウドサービスのための予め形成された命令 | |
| JP6442073B2 (ja) | 顧客関係性管理データに基づいて推奨される登録簿 | |
| US10019717B2 (en) | Prioritizing threads for agent routing | |
| US9972024B2 (en) | Customer insight hub for multi-channel customer engagement solutions | |
| JP6404911B2 (ja) | ネットワーク通信環境における仲介主体のための信頼できるメッセージングのための手法 | |
| US20170024680A1 (en) | Multi-dimensional approach to agent assignment | |
| US20160036977A1 (en) | Dynamic selection of optimum customer engagement channel | |
| US10015120B2 (en) | Providing message delivery services between requestors and providers |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20200310 |
|
| A621 | Written request for application examination |
Free format text: JAPANESE INTERMEDIATE CODE: A621 Effective date: 20200310 |
|
| A977 | Report on retrieval |
Free format text: JAPANESE INTERMEDIATE CODE: A971007 Effective date: 20210331 |
|
| A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20210406 |
|
| A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20210609 |
|
| A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20211109 |
|
| A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20211206 |
|
| TRDD | Decision of grant or rejection written | ||
| A01 | Written decision to grant a patent or to grant a registration (utility model) |
Free format text: JAPANESE INTERMEDIATE CODE: A01 Effective date: 20220405 |
|
| A61 | First payment of annual fees (during grant procedure) |
Free format text: JAPANESE INTERMEDIATE CODE: A61 Effective date: 20220428 |
|
| R150 | Certificate of patent or registration of utility model |
Ref document number: 7068195 Country of ref document: JP Free format text: JAPANESE INTERMEDIATE CODE: R150 |
|
| R250 | Receipt of annual fees |
Free format text: JAPANESE INTERMEDIATE CODE: R250 |