JP6805519B2 - Work system - Google Patents

Description

The present invention relates to a working system.

Automatic teller machines installed in financial institutions (consumer finance, banks, etc.) make deposit transactions that allow customers to deposit cash such as banknotes and coins, and withdraw cash to customers, depending on the content of transactions with customers. Various transactions such as withdrawal transactions can be performed. Such an automated teller machine is also called an ATM (Automatic Teller Machine).

By the way, when a failure or the like occurs in an automated teller machine, as disclosed in Patent Document 1 below, the automated teller machine detects the failure or the like, and the automated teller machine automatically trades the detected detection result. Notify the maintenance staff of the maintenance company and the security guards of the security company who maintain the equipment, and the maintenance staff dispatches to the installation location of the automated teller machine to carry out maintenance work to eliminate the failure of the automated teller machine.

Further, in recent years, as disclosed in Patent Documents 2 to 4 below, various working devices having a robot arm or the like capable of performing work in an unmanned factory or the like have been developed. However, in the past, due to the functional nature of an automated teller machine, which is a device that handles cash (valuables), a working device having a robot arm or the like that performs work in cooperation with the automated teller machine is aggressive. Was never used in.

Japanese Unexamined Patent Publication No. 2001-43429 Japanese Unexamined Patent Publication No. 2005-334998 JP-A-2010-172801 International Publication No. 2013/099091

However, when a failure (event) occurs in an automated teller machine installed at an unmanned branch office, if the automated teller machine is installed in a remote location, a maintenance worker or the like will move to the automated teller machine. It may be difficult to dispatch quickly and respond quickly to what has happened. Therefore, in order to respond quickly to the event that has occurred, maintenance personnel, etc. will be assigned or patrolled at or near the place where the automated teller machine is installed, and as a result, costs will be incurred in terms of labor, cost, time, etc. It was hanging.

Therefore, the present invention has been made in view of the above problems, and an object of the present invention is to be able to quickly respond to an event that has occurred, and to patrol, allocate, etc. maintenance personnel. It is to provide a new and improved work system capable of suppressing the occurrence of costs such as labor, cost, and time.

In order to solve the above problems, according to a certain aspect of the present invention, an automated teller machine that conducts transactions with a customer and the automated teller machine are communicably connected to each other and surround the automated teller machine. The automated teller machine includes a monitoring unit that monitors deficiencies in the automated teller machine, a notification unit that notifies the working apparatus of the monitoring results acquired by the monitoring unit, and the above. The monitoring unit has a display unit that displays information to the customer, and the monitoring unit is a stain detection unit that detects dirt on the display unit as the defect, and the working device is based on the detection result of the stain detection unit. Based on this, a work system is provided that performs the work of removing dirt from the display unit .

The work device may further include a work arm or air nozzle that performs the work.

The work device further includes a work arm provided with a hand portion and a storage for storing the cleaning tool, and the hand portion of the work arm grips the cleaning tool taken out from the storage. The dirt on the display unit may be removed.

The working device may further include an air nozzle for sucking or discharging air, and the air nozzle may be used to remove dirt from the display unit.

The dirt detection unit is a photographing device for photographing the display unit, and by comparing the image of the display unit photographed by the photographing device with the image of the display unit in a normal state stored in the storage unit. , The dirt on the display unit may be detected.

In order to solve the above problems, according to another aspect of the present invention, an automated teller machine that conducts transactions with a customer and the automated teller machine are communicably connected to the automated teller machine. The automatic teller machine includes a work device that performs work in the surroundings, a monitoring unit that monitors a defect of the automatic teller machine, a notification unit that notifies the work device of the monitoring result acquired by the monitoring unit, and the like. anda handset including the receiver the reception section and the receiver section the customer making a call is placed, the monitoring unit detects the state of the receiver unit as the missing, be a handset detecting unit The working device is provided with a working system that performs work of returning the receiving unit in a state of being detached from the receiving unit to the receiving unit based on the detection result of the handset detecting unit .

The work system further includes a monitoring terminal that monitors the automated teller machine, the detection result of the handset detection unit is notified to the monitoring terminal, and the work device responds to a work execution request from the monitoring terminal. , The work of placing the receiving portion detached from the receiving portion on the receiving portion may be performed.

The work device may further include a work arm for carrying out the work, and the work arm may be used to perform a work of placing the receiver on the receiver.

The handset detection unit detects that the earpiece is placed on the receiver by being pressed by the earpiece, and when the handset detection unit is no longer pressed, the handset detection unit is pressed. It may be detected that it is in a state of being detached from the receiving portion.

In order to solve the above problems, according to another aspect of the present invention, an automated teller machine that conducts transactions with a customer and the automated teller machine are communicably connected to the automated teller machine. The automatic teller machine includes a work device that performs work in the surroundings, a monitoring unit that monitors a defect of the automatic teller machine, a notification unit that notifies the work device of the monitoring result acquired by the monitoring unit, and the like. The monitoring unit has a vault unit for storing cash, and the monitoring unit is a capacity detection unit that detects the capacity of cash stored in the vault unit as the deficiency, and the working device performs the work. It further has a work arm, and based on the detection result of the capacity detection unit, the work arm is used to acquire a cassette in which cash is stored from a predetermined position, and the cassette is stored in the automated teller machine. By doing so, a work system is provided that performs the work of replenishing the automated teller machine with cash.

When the automated teller machine determines that the amount of cash required to continue future transactions is insufficient based on the detection result of the capacity detection unit, the automatic teller machine is replenished with cash. Information requesting work may be notified.

The working system further includes a monitoring terminal that monitors the automated teller machine, and when the working device determines that the inventory of cash placed at the predetermined position is insufficient, the monitoring terminal is used. You may send a cash replenishment request.

The working device may use the working arm to unlock the door of the unit in which the safe portion provided in the automated teller machine is housed.

The work device further has a storage for storing an authentication mechanism used for unlocking the door, and a hand portion provided on the work arm grips the authentication mechanism taken out from the storage and holds the door. May be unlocked.

The working device may determine the date and time when the work is performed based on the monitoring result.

Before SL working device may include a moving mechanism for moving the working device.

As described above, according to the present invention, it is possible to quickly respond to an event that has occurred, and it is possible to suppress the occurrence of costs such as labor, cost, and time required for patrol and placement of maintenance personnel and the like. It is possible.

It is explanatory drawing explaining the work system 1 which concerns on embodiment of this invention. It is a perspective view seen from the front side of the automatic teller machine 30 which concerns on the same embodiment. It is a perspective view seen from the back side of the automatic teller machine 30 which concerns on the same embodiment. It is a block diagram of the control system of the automatic teller machine 30 which concerns on the same embodiment. It is a side view of the work apparatus 70 which concerns on the same embodiment. It is explanatory drawing (the 1) explaining an example of installation of the work apparatus 70 which concerns on the same embodiment. It is explanatory drawing (the 2) explaining an example of installation of the work apparatus 70 which concerns on the same embodiment. It is a block diagram of the control system of the work apparatus 70 which concerns on the same embodiment. It is a side view of the self-propelled work apparatus 70a which concerns on the same embodiment. It is a block diagram of the control system of the monitoring terminal 100 which concerns on the same embodiment. It is a sequence diagram which shows the operation of the work system 1 which concerns on the same embodiment. It is explanatory drawing (the 1) for demonstrating the 1st Example. It is explanatory drawing (the 2) for demonstrating the 1st Example. It is explanatory drawing for demonstrating the 2nd Example. It is explanatory drawing for demonstrating the 3rd Example. It is explanatory drawing for demonstrating the 4th Embodiment. It is explanatory drawing for demonstrating 5th Embodiment. It is a sequence diagram which shows the operation of the work system 1 which concerns on 5th Embodiment. It is explanatory drawing for demonstrating 6th Example. It is a sequence diagram which shows the operation of the work system 1 which concerns on 6th Embodiment. It is explanatory drawing for demonstrating 7th Example. It is explanatory drawing for demonstrating 8th Embodiment. It is explanatory drawing (the 1) for demonstrating the ninth embodiment. It is explanatory drawing (the 2) for demonstrating the ninth embodiment.

Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, so that duplicate description will be omitted.

Further, in the present specification and the drawings, a plurality of components having substantially the same functional configuration may be distinguished by adding different alphabets after the same reference numerals. For example, a plurality of configurations having substantially the same functional configuration are distinguished as necessary, such as a working device 70 and a self-propelled working device 70a. However, if it is not necessary to distinguish each of the plurality of components having substantially the same functional configuration, only the same reference numerals are given. For example, when it is not necessary to distinguish between the working device 70 and the self-propelled working device 70a, it is simply referred to as the working device 70.

In explaining the embodiment of the present invention, the work system 1 according to the embodiment of the present invention is applied to the automatic teller machine 30 installed in the ATM booth (booth where the automatic teller machine is installed) 2 of a financial institution or the like. The case where it is applied to work such as maintenance will be described. The work system 1 according to the present embodiment is not limited to being used when performing work such as maintenance of the automatic teller machine 30 installed in the ATM booth 2, and is not limited to being used at a store or convenience store of a financial institution. It may be used when performing work on an automated teller machine 30 installed in a store such as a store.

<< Basic configuration of work system 1 >>
First, a plurality of automated teller machines 30 installed in the ATM booth 2, a working device 70 that works on or around these automated teller machines 30, and an automated teller machine 30. A work system 1 including a monitoring terminal 100 installed in a monitoring center 8 for monitoring an ATM and a host computer 120 for managing information related to transactions with customers will be described with reference to FIG. FIG. 1 is an explanatory diagram illustrating the work system 1 of the present embodiment.

The work system 1 includes a plurality of automatic teller machines 30, a work device 70, a monitoring terminal 100, and a host computer 120, and is connected to each other by a communication network 6. In FIG. 1, for simplification, only two automatic teller machines 30 and one work device 70, one monitoring terminal 100, and one host computer 120 are shown in the work system 1, but they are actually shown. The working system 1 may include one or three or more automated teller machines 30, two or more working devices 70, a monitoring terminal 100, and a host computer 120.

Further, the communication network 6 can be wired or wireless, for example, the Internet, IP-VPN (Internet Protocol-Virtual Private Network), dedicated line, LAN (Local Area Network) or WAN (Wide Area Network), infrared rays. It consists of any communication network such as communication. Further, the dedicated line is composed of IP-VPN or the like.

In the present embodiment, the work system 1 is not limited to including the automatic teller machine 30, the work device 70, the monitoring terminal 100, and the host computer 120, and at least the automatic teller machine 30 and the work device 70. Any system that includes and may be used.

<About ATM booth 2>
Before explaining the basic configuration of the apparatus included in the work system 1 according to the present embodiment, the ATM booth 2 in which the automatic teller machine 30 included in the work system 1 is installed will be described with reference to FIG.

As shown in FIG. 1, the ATM booth 2 is a booth (indoor) in which one or more automated teller machines 30 are installed, and is, for example, an unmanned branch office of a financial institution. The ATM booth 2 may be provided with a dedicated door 12 for customers and the like who use the automatic teller machine 30 to enter and exit the ATM booth 2. In this case, the door 12 may be, for example, an automatic door, in which case a door control unit 14 for controlling the opening and closing of the door 12 may be provided. The door control unit 14 includes a mechanism for controlling the automatic door 12 (for example, a sensor that detects a passerby of the door 12), and a door lock mechanism (not shown) that locks the door 12 in a closed state. , A control unit (not shown) that controls the operation of the door 12 and the like, and a communication unit (not shown) that can communicate with the automatic trading device 30 and the like may be provided. For example, the control unit may control the door lock mechanism to lock the door 12 in the closed state when the communication unit receives predetermined information.

In the ATM booth 2, a photographing device (fourth photographing device) 16 composed of a video camera such as a security camera may be installed. The photographing device 16 photographs the face, appearance, movement, etc. of a customer who uses the automatic teller machine 30 in the ATM booth 2, photographs the automatic teller machine 30 and the work device 70, and automatically trades in the ATM booth 2. It can also function as a monitoring unit 56, which will be described later, capable of photographing various parts around the device 30. Specifically, the photographing device 16 connects the photographing unit (not shown) for acquiring various images (including still images and moving images) to the automated teller machine 30, the working device 70, or the monitoring terminal 100 via the communication network 6. It has a communication unit (not shown) for transmitting information such as a captured image, and a control unit (not shown) for controlling the photographing unit in order to photograph a desired portion. Further, the photographing device 16 may be remotely controlled by the automatic teller machine 30, the working device 70, or the monitoring terminal 100.

Further, the ATM booth 2 may be provided with a sound collecting device 18 composed of a voice microphone or the like for acquiring the voice spoken by the customer, and the lighting device 20 installed on the ceiling of the ATM booth 2 may be provided. Illumination detection unit 502 that detects brightness (see FIG. 15, however, in FIG. 15, the illuminance detection unit 502 is provided in the automated teller machine 30) (Note that in FIG. 1, the lighting device 20 is lit. The switch panel 22 for turning off the lights is provided on the wall of the ATM booth 2, for example), and the state inside the ATM booth 2 and the presence of customers in the ATM booth 2 by detecting the temperature inside the ATM booth. Ambient environment detectors such as temperature sensors that can detect such things, odor sensors that detect odors in ATM booths 2 (for example, odors of flammable gas and alcohol), humidity sensors that detect humidity, etc. (Not shown) may be provided. These sound collecting devices, the illuminance detection unit 502, and the ambient environment detection unit can also function as the monitoring unit 56, which will be described later, in the same manner as the photographing device 16. Further, the ATM booth 2 may be provided with a voice output device (not shown) for outputting a warning voice or the like to the customer in the ATM booth 2. It should be noted that these devices and sensors communicate with the automated teller machine 30, the working device 70, or the monitoring terminal 100 via the communication network 6 in order to transmit the acquired detection results and receive control information and the like. It is possible to send and receive.

Further, a backyard space 10 for maintaining and managing the automatic teller machine 30 may be provided on the back side of the wall where the automatic teller machine 30 is installed in the ATM booth 2. In the backyard space 10, the back surface of the automated teller machine 30 described later may be exposed. Further, the backyard space 10 may be provided with a storage space in which the self-propelled work device 70a described later is stored in normal times, and the work members (for example, the work members used in the automatic teller machine 30 and the work device 70) are used. It has a shelf shape like a coin locker and stores each shelf, such as a cleaning member C, which will be described later), a replenishment member (for example, a banknote, etc.), or a lost item L left by the customer in the ATM booth 2. A storage box 24 having an individual locking mechanism may be provided.

The backyard space 10 of the ATM booth 2 is required to be strictly managed due to the nature of being a space for maintaining and managing the automatic teller machine 30 that handles cash. Therefore, the locking mechanism (not shown) ). Therefore, only maintenance personnel and security guards who have the authority to enter the backyard space 10 can unlock the locking mechanism and enter the backyard space 10. Therefore, the locking mechanism of the backyard space 10 includes an authentication mechanism (for example, a physical key, a magnetic card, an input password, a fingerprint, etc.) for authenticating a maintenance person or the like who has the authority to enter the backyard space 10. (Authentication device using) (not shown) is preferably installed. Further, regarding the above-mentioned storage 24, when cash or the like is stored in the storage 24, a maintenance person or the like having a locking mechanism and having the authority to unlock the locking mechanism of the storage 24, etc., as described above. It is preferable that an authentication mechanism (not shown) for authenticating is provided.

<Basic configuration of automated teller machine 30>
Subsequently, the basic configuration of the automated teller machine 30 included in the work system 1 according to the present embodiment will be described with reference to FIGS. 2 to 4. FIG. 2 is a perspective view of the automated teller machine 30 according to the present embodiment as viewed from the front side. FIG. 3 is a perspective view of the automated teller machine 30 according to the present embodiment as viewed from the back surface side. Further, FIG. 4 is a block diagram of a control system of the automated teller machine 30 according to the present embodiment.

The automatic teller machine 30 is a device for performing various transactions such as deposits and withdrawals with customers. For example, one or more automated teller machines 30 are installed in an ATM booth 2 as shown in FIG. 1, and a control unit 32 and a communication unit (notification unit) 34 as shown in FIGS. 2 and 3. , Operation display unit 36, maintenance operation unit 38, card reader unit 40, passbook entry unit 42, banknote deposit / withdrawal unit 44, coin deposit / withdrawal unit 46, storage unit 48, and safe unit 50. The door 52, the hand set 54, the monitoring unit 56, the audio output unit 58, the fixing unit 60, and the storage 62 are mainly provided. The main functional parts of the automated teller machine 30 will be described below.

(Control unit 32)
The control unit 32 is provided in the automated teller machine 30 and has a function of controlling each unit of the automated teller machine 30 such as the communication unit 34 described later. The control unit 32 is configured by, for example, an arithmetic unit such as a CPU (Central Processing Unit), and as shown in FIG. 4, operates the entire automatic teller machine 30 based on a program stored in the storage unit 48 described later. It can be controlled, information can be transmitted and received to and from the work device 70 described later, and the work device 70 can be controlled in cooperation with the communication unit 34.

(Communication unit 34)
The communication unit 34 is a communication interface for transmitting and receiving information to and from the work device 70, the monitoring terminal 100, the host computer 120, and the like via the communication network 6, and is provided in, for example, the automatic teller machine 30. Specifically, the communication unit 34 can receive information from the work device 70 described later, and further, according to the control of the control unit 32, the work device 70 receives the monitoring result and the like acquired by the monitoring unit 56 described later. And can be transmitted to the monitoring terminal 100.

(Operation display unit 36)
The operation display unit 36 is provided on the front side of the automated teller machine 30, and serves as a display unit that displays information such as an operation screen to a customer who uses the automated teller machine 30, and an operation unit that detects an operation from the customer. Including the function of. The function as a display unit is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD: Liquid Crystal Display) device, and an OLED (Organic Light Emitting Device) device. Further, the function as an operation unit is realized by, for example, a touch panel. In the present embodiment, the display unit and the operation unit may be provided as an integral part as the operation display part 36, or may be provided as separate parts.

(Maintenance operation unit 38)
The maintenance operation unit 38 is provided on the back surface of the automated teller machine 30, and includes a plurality of mechanical buttons (for example, a reset button for resetting the automated teller machine 30) used when maintaining the automated teller machine 30 and automatic teller machines. Includes a plurality of lamps and the like indicating the operating state of the trading device 30 and the like. Further, the maintenance operation unit 38 is a maintenance display unit that displays a maintenance operation screen and maintenance information to the maintenance staff, and a maintenance staff that detects an operation from the maintenance staff, similarly to the operation display unit 36 described above. It may have a mechanism including a function as an operation unit. In this case, the function as a maintenance display unit is realized by, for example, a CRT display device, a liquid crystal display device, and an OLED device, and the function as a maintenance staff operation unit is realized by, for example, a touch panel.

(Card reader unit 40)
The card reader unit 40 is a device having a card reading function provided inside the automatic teller machine 30. The card reader unit 40 is a medium written by a customer on a magnetic stripe and an IC (Integrated Circuit) chip from a card-like medium such as a cash card inserted from a card insertion slot 40a provided on the front surface of the automated teller machine 30. Information (for example, identification information for identifying the owner of the card-shaped medium) can be read. The card reader unit 40 can also write information on a magnetic stripe such as a card-shaped medium and an IC chip. Further, the card reader unit 40 has a statement slip printing function, can print a transaction result or the like on the statement slip, and issue the statement slip to the customer. The card reader unit 40 may be configured to be able to read and write information from a card-like medium in a non-contact manner.

(Passbook Bookkeeping Department 42)
The passbook entry unit 42 is a device provided inside the automatic teller machine 30 that has a function of reading and writing a magnetic stripe provided on the passbook and a function of printing a passbook. The passbook entry unit 42 can read identification information such as an account number from the magnetic stripe of the passbook inserted by the customer into the passbook insertion / discharge port 42a provided in front of the automatic teller machine 30, and is obtained from the host computer 120. Account information etc. can be recorded in a passbook.

(Banknote deposit / withdrawal section 44 and coin deposit / withdrawal section 46)
The bill deposit / withdrawal unit 44 and the coin deposit / withdrawal unit 46 are provided inside the automatic teller machine 30, and perform deposit / withdrawal processing of banknotes and coins under the control of the control unit 32. Here, in the deposit processing, for example, the types of banknotes and coins are selected for the banknotes inserted into the banknote deposit / withdrawal port 44a provided on the front side of the automatic trading device 30 and the coins inserted into the coin deposit / withdrawal port 46a. It is a process of identifying and counting and storing the number of banknotes and coins. The withdrawal process is, for example, a process of counting banknotes and coins corresponding to a designated amount according to a customer's operation, transporting them to the banknote deposit / withdrawal port 44a and the coin deposit / withdrawal port 46a, and paying them out.

(Memory unit 48)
The storage unit 48 is a storage medium provided inside the automated teller machine 30 and stores information. The storage unit 48 is, for example, a program executed by the control unit 32 to control the overall operation of the automatic teller machine 30, screen data displayed on the operation display unit 36, information necessary for transactions with customers, and automatic teller machines. Stores information and the like regarding the operating status of the trading device 30. Specifically, the storage unit 48 has a restart program for controlling the restart of the automatic teller machine 30, and communication with the work device 70, in addition to the program for performing transactions such as deposit and withdrawal processing. It stores a program or the like for executing the work of the work device 70. Examples of the storage medium used in the storage unit 48 include a magnetic recording medium such as a hard disk (Hard Disk) and an EEPROM (Electronically Erasable).
and Programmable Read Only Memory), flash memory, MRAM (Magnetoresistive Random Access Memory), FeRAM (Ferroelectric Random Access Memory), FeRAM (Ferroelectric Ramdom Access Memory), PRAM (Phase), PRAM (Phase).

(Safe 50)
The safe unit 50 (see FIG. 14) stores banknotes and coins sent from the banknote deposit / withdrawal section 44 and the coin deposit / withdrawal section 46, or sent to the banknote deposit / withdrawal section 44 and the coin deposit / withdrawal section 46, by denomination. It is a storage part to be used. For example, in the drawer-shaped unit 30a provided at the bottom of the automated teller machine 30 shown in FIG. 2, a plurality of safe units 50 provided for each denomination are stored. Then, the safe unit 50 can be pulled out from the outside of the automatic teller machine 30 by pulling out the unit 30a from the automatic teller machine 30. Further, for example, a bill cassette 50a (see FIG. 14) can be stored in the unit 30a, and by storing the bill cassette 50a in the unit 30a, bills are replenished from the bill cassette 50a to each safe unit 50. can do. Further, the unit 30a may be provided with a detection unit for detecting whether or not the unit 30a has been pulled out from the automated teller machine 30, and further, each safe unit 50 may be provided with a capacity detection unit 500b described later. (See FIG. 14) may be provided.

(Door 52)
The door 52 is installed on the back side of the automated teller machine 30 and can be opened to open the inside of the automated teller machine 30. For example, a maintenance worker or the like can open the door 52 by putting a finger on the handle portion 52a provided on the door 52, and the safe unit 50 for storing banknotes stored inside the automatic teller machine 30 can be opened. The stored unit 30a and the like can be pulled out. In addition, maintenance personnel and the like are provided at various places in the automated teller machine 30 by opening the door 52, and transport paths 64 (see FIG. 12) for transporting banknotes and the like to various places in the automated teller machine 30 (note that the transport paths). As shown in FIG. 12, the 64 can carry out maintenance work on the received banknotes and the like, and the received banknotes and the like are conveyed by being rotated by the transport roller 64a).

Since the automated teller machine 30 stores cash inside, the door 52 should be opened except for maintenance personnel, security guards, employees, etc. who have the authority to open the door 52 of the automated teller machine 30. I can't. Therefore, the door 52 is provided with a locking mechanism (not shown), and further, an authentication mechanism 52b (for example,) for authenticating a maintenance person or the like who has the authority to open the door 52 and unlocking the locking mechanism. , An authentication device using a physical key, a magnetic card, an input password, a fingerprint, etc.) (first authentication mechanism) is provided. More specifically, the door 52 is provided with a keyhole for inserting a mechanical key as an authentication mechanism 52b, and the keyhole 52b is inserted with a key having a predetermined shape, and the inserted key is the keyhole. The locking mechanism of the door 52 may be configured to unlock only when engaged with the interior of the 52b. Further, the authentication mechanism 52b may have a function of authenticating the work device 70 described later, and the work device 70 unlocks the lock mechanism of the door 52 by being authenticated by the authentication mechanism 52b. Can be done.

(Handset 54)
The handset 54 is a device for the customer to make a call such as speaking to the operator of the monitoring center 8 or listening to the operator's voice, and is provided on the front side of the automatic teller machine 30. Specifically, the handset 54 receives the voice from the customer, transmits the received voice to the handset 112 of the monitoring terminal 100 of the monitoring center 8 via the communication network 6, and receives the voice via the communication network 6. Output the audio of. The handset 54 has a receiving unit 54a (see FIG. 17) that receives and outputs voice and a receiving unit 54b (see FIG. 17) that stores the receiving unit, and the customer puts the receiving unit 54a in the customer's ear and mouth. By bringing them closer, it is possible to make a call with the operator. The receiving unit 54a and the receiving unit 54b are connected by a line cable 54c (see FIG. 17).

(Monitoring unit 56)
The monitoring unit 56 is a device that monitors the operating status of the automated teller machine 30, the status of customers who make transactions using the automated teller machine 30, or the status around the automated teller machine 30, and is the automated teller machine 30. (Note that, in FIGS. 2 and 3, the monitoring unit 56 is not shown). Further, the monitoring unit 56 outputs the acquired monitoring result to the control unit 32. The monitoring unit 56 is, for example, a failure monitoring unit 500 that detects a failure of the automatic teller machine 30 provided inside the automatic teller machine 30 (see FIG. 12, and in FIG. 12, as an example of the failure monitoring unit 500, a medium. The detection unit 500a is shown), the illuminance detection unit 502 (see FIG. 15) that detects the illuminance in the ATM booth 2 (indoor) where the automatic teller machine 30 is installed, and the operation display unit 36 of the automatic teller machine 30. The dirt detection unit 504 (see FIG. 16) that detects dirt, the handset detection unit 506 (see FIG. 17) that detects the state of the handset 54 of the automatic teller machine 30, and the impact detection that detects the impact applied to the automatic teller machine 30. It can be a unit 512 (see FIG. 22), an ambient environment detection unit that detects the ambient temperature, odor, humidity, etc. of the automated teller machine 30, a sound collector that acquires the ambient sound of the automated teller machine 30 and the like. .. Further, in the present embodiment, the monitoring unit 56 is not limited to being provided in the automatic teller machine 30, and for example, the work device 70 described later and the ATM booth 2 in which the automatic teller machine 30 is installed. It may be provided on a wall or the like. The details of the monitoring unit 56 will be described later.

(Audio output unit 58)
The voice output unit 58 is, for example, a speaker built in the rear side of the front of the automatic teller machine 30, and is for guiding an operation or the like to a customer who uses the automatic teller machine 30 according to the control of the control unit 32. The voice or the like can be output, or the voice or the like corresponding to the predetermined information can be output to the working device 70.

(Fixed part 60)
The fixing unit 60 is a mechanism for fixing the self-propelled working device 70a, which will be described later, to the front surface of the automatic teller machine 30. For example, the fixing portion 60 is provided on the side surface of the automatic teller machine 30, and the engaging mechanism of the fixing portion 96 (see FIG. 9) provided in the self-propelled working device 70a is inserted into the opening of the fixing portion 60. By engaging with an engaging mechanism (not shown) inside the fixing portion 60, the self-propelled working device 70a described later is fixed to the front surface of the automatic teller machine 30. The fixing unit 60 may be provided with a detection unit (not shown), the detection unit may detect the engagement state between the fixing unit 60 and the fixing unit 96, and the detected result may be output to the control unit 32. Further, the fixing portion 60 may be a ferromagnet that can be attracted by an electromagnet built in the self-propelled working device 70a as the fixing portion 96.

(Storage 62)
The storage 62 is a space provided inside the automated teller machine 30. Although only one storage 62 is shown in FIG. 2, a plurality of storages 62 may be provided in the automated teller machine 30. The storage 62 is, for example, a medium from the card insertion slot 40a, the passbook insertion / discharge port 42a, the bill deposit / withdrawal port 44a, and the coin deposit / withdrawal port 46a of the automated teller machine 30 to the customer (hereinafter, the medium is a medium. Despite the discharge of card-like media such as cards, booklet-like media such as statement slips and passbooks, banknotes, coins, etc.), customers trade these media from the automated teller machine 30 for a predetermined period of time or longer. If it is not removed, it is assumed that the customer has forgotten to remove the medium, and each of the forgotten media is stored for each type of medium.

Since the storage 62 stores a medium such as cash, only maintenance personnel, guards, employees, etc. who have the authority to open the storage 62 can open the storage 62. Therefore, the storage 62 is provided with a locking mechanism (not shown), and an authentication mechanism (physical) for authenticating a maintenance person or the like who has the authority to open the storage 62 and unlocking the locking mechanism. It is preferable that an authentication device using a key, a magnetic card, an input password, a fingerprint, etc.) (not shown) is provided in the same manner as the door 52. Similar to the door 52, the authentication mechanism can also authenticate the work device 70 described later, and the work device 70 can unlock the locking mechanism of the storage 62 by being authenticated by the authentication mechanism. ..

<Basic configuration of work device 70>
The basic configuration of the automated teller machine 30 according to the present embodiment has been described above. Subsequently, the basic configuration of the work device 70 included in the work system 1 according to the present embodiment will be described with reference to FIGS. 5 to 9. FIG. 5 is a side view of the work device 70 according to the present embodiment, and FIGS. 6 and 7 are explanatory views illustrating an example of installation of the work device 70 according to the present embodiment. Further, FIG. 8 is a block diagram of the control system of the work device 70 according to the present embodiment, and FIG. 9 is a side view of the self-propelled work device 70a according to the present embodiment.

The working device 70 is, for example, a device that is communicably connected to the above-mentioned automated teller machine 30 and performs work on or around the automated teller machine 30. For example, the work device 70 is installed between a plurality of adjacent automatic teller machines 30 as shown in FIGS. 6 and 7, and the work arm 78 described later is used to perform work on the front surface of the automatic teller machine 30. It can be done (see FIG. 6) or work can be done on the back side of the automated teller machine 30 (see FIG. 7).

As shown in FIG. 5, the work device 70 includes a control unit 72, a communication unit 74, a storage unit 76, a work arm 78, an air nozzle 80, a photographing unit 82, a member storage 84, and a lost item. It mainly has a storage 86, an authentication mechanism 88, and an audio output unit 90. The main functional parts of the working device 70 will be described below.

(Control unit 72)
The control unit 72 is provided in the work device 70 and has a function of controlling each part of the work device 70 such as the communication unit 74 described later. The control unit 72 is composed of an arithmetic unit such as a CPU, and as shown in FIG. 8, controls the operation of the entire work device 70 based on a program stored in the storage unit 76, which will be described later, or is a communication unit. In cooperation with 74, information can be transmitted and received to and from the automated teller machine 30 and the like. Further, the control unit 72 may incorporate a clock mechanism (not shown) for grasping an accurate time in order to manage the work performed by the work device 70 in association with the time. For example, the work device 70 may include a clock mechanism (not shown). When the work is completed, the time information at the time of completion is acquired from the clock mechanism, and the acquired time information is stored in the storage unit 76, or the automated teller machine 30 or the monitoring terminal is stored via the communication unit 74. It may be transmitted to 100 or the like.

(Communication unit 74)
The communication unit 74 is a communication interface for transmitting and receiving information to and from the automated teller machine 30 and the like via the communication network 6, and is provided in, for example, the working device 70. Specifically, the communication unit 74 can receive the information from the automated teller machine 30, and can further transmit the information to the automated teller machine 30 under the control of the control unit 72.

(Memory unit 76)
The storage unit 76 is a storage medium provided inside the work device 70 and stores information. The storage unit 76 stores, for example, a program or the like executed by the control unit 72 to control the entire operation of the work device 70, or information transmitted from the automatic teller machine 30 or the like (for example, information about a transaction, lost property). Information about the thing L, information about the customer, etc.) is memorized. Examples of the storage medium used in the storage unit 76 include, but are not limited to, magnetic recording media such as a hard disk and non-volatile memory such as EEPROM, flash memory, MRAM, FeRAM, and PRAM.

(Working arm 78)
As shown in FIG. 5, the work arm 78 has a mechanism corresponding to a human arm provided in the work device 70, can move up and down, left and right, and back and forth, and is an object (medium or a medium). It is a device for carrying out a predetermined work capable of grasping a lost item L, etc.).

For example, the work arm 78 is placed between the first arm portion 200a, the second arm portion 200b, the third arm portion 200c, the hand portion 202, and the hand portion 202 and the first arm portion 200a. The first joint portion 204a to be connected, the second joint portion 204b to connect between the first arm portion 200a and the second arm portion 200b, the second arm portion 200b and the third arm portion 200c. It has a third joint portion 204c that connects between the third joint portion 204c and a fourth joint portion 204d that connects between the third arm portion 200c and the upper surface of the working device 70. Each arm 200 has, for example, an elongated rectangular parallelepiped shape, and each joint 204 is rotated in a plane parallel to the ground by an actuator (not shown) connected to each joint 204, or is placed on the ground. By rotating in a plane perpendicular to the surface, it can be moved to various positions. Similarly, in the hand portion 202, the first joint portion 204a connected to the hand portion 202 is rotated in a plane parallel to the ground by an actuator (not shown), or in a plane perpendicular to the ground. It can be moved to various positions by rotating. Further, the hand portion 202 is a portion corresponding to a human fingertip, has two elongated rectangular parallelepipeds having the size of a human fingertip, and relatively moves the two elongated rectangular parallelepipeds by an actuator (not shown). Therefore, it is possible to change the positional relationship with each other and grip the medium or the like.

Further, the work arm 78 operates by being controlled by the control unit 72 that reads out the program stored in the storage unit 76 described above, and performs an operation predetermined by the program in advance to perform an operation related to a predetermined work. carry out. The work arm 78 may operate while referring to the image acquired by the photographing unit 82 described later, or the detection result of a sensor such as an acceleration sensor (not shown) provided on the work arm 78. You may perform the operation while calculating.

In the present embodiment, the form of the work arm 78 is not limited to the form shown in FIG. 5, and for example, the work arm 78 has a pantograph structure for moving the work arm 78 up and down with respect to the ground. It may have a moving device of the above, or may have a length adjusting mechanism for changing the length of each arm portion 200 of the working arm 78 in the longitudinal direction. Further, the work device 70 may have a plurality of work arms 78. For example, the work device 70 includes a work arm 78 for performing work on the front surface of the automatic teller machine 30, and the automatic teller machine 30. By providing a work arm 78 for performing work on the back surface of the ATM, even if a wall separating the front side and the back surface side of the automatic teller machine 30 is provided for security reasons, the automatic teller machine is automatically installed. The working device 70 fixedly installed between the trading devices 30 can perform work on both the front surface and the back surface of the automated teller machine 30.

(Air nozzle 80)
The air nozzle 80 is a device that sucks dust, foreign matter, etc. existing on the automatic teller machine 30 or blows away the dust, etc. Specifically, the air nozzle 80 is connected to a suction unit (not shown) for sucking air or a discharge unit (not shown) for discharging air, which is provided in the working device 70, and the suction part or the discharge part. By having a tubular nozzle portion 80a whose tip portion protrudes from the outside of the work device 70 and directing the tip portion of the nozzle portion 80a toward dust or the like (at this time, the nozzle of the air nozzle 80 is provided by the work arm 78). The portion 80a may be held and the tip portion of the nozzle portion 80a may be directed toward dust or the like), and the dust or the like can be sucked or blown off.

(Photographing unit 82)
The photographing unit (third photographing device) 82 is, for example, a device composed of a video camera or the like provided on the working device 70, and the face and operation of a customer who uses the automatic teller machine 30 in the ATM booth 2. Etc., the surroundings of the automated teller machine 30 or the automated teller machine 30, and the working arm 78 (for example, the hand portion 202 of the working arm 78) can be photographed. More specifically, the photographing unit 82 can move toward a desired subject and acquire a desired image by being controlled by the control unit 72 that reads out the program stored in the storage unit 76.

For example, the photographing unit 82 photographs the surroundings of the automatic teller machine 30 and the working arm 78, and analyzes the acquired image to grasp the relative positional relationship between the working device 70 and the automated teller machine 30. It is possible to grasp the position of the work arm 78 and the work status of the work arm 78. Further, the photographing unit 82 acquires an image of the recognition mark provided on the wall or the like in the ATM booth 2, and obtains the acquired image of the recognition mark and the position information of the recognition mark previously stored in the storage unit 76. The position of the working device 70 may be grasped by reference.

(Material storage 84 and lost property storage 86)
The member storage (second storage) 84 and the lost property storage (first storage) 86 are spaces provided inside the work device 70, and the member storage 84 is used by the work device 70. It is a storage for storing work members and the like (for example, cleaning member C and the like), and the lost property storage 86 is a lost property L that the customer has placed around the automated teller machine 30 or the automated teller machine 30. It is a storage for storing etc.

The storage 84 or the like may be provided with a tag reader (not shown) for reading the information written on the tag attached to the work member or the like in order to manage the work member or the like, or the lost item L. A printing unit (not shown) may be provided to print a tag on which management information for managing the lost property L or the like is written and affixed to the lost property L or the like. Further, since the customer's property and cash may be stored in the storage 86, it is preferable that the storage 86 is strictly managed. Therefore, the storage 86 is provided with a locking mechanism (not shown), and an authentication mechanism (physical) for authenticating a maintenance person or the like who has the authority to open the storage 86 and releasing the locking mechanism. It is preferable that an authentication device using a key, a magnetic card, an input password, a fingerprint, etc.) (not shown) is provided.

(Authentication mechanism 88)
The authentication mechanism (second authentication mechanism) 88 is, for example, an authentication mechanism for unlocking the door 52 of the above-mentioned automated teller machine 30, and is paired with the authentication mechanism 52b provided on the door 52 of the automated teller machine 30. It is an authentication mechanism (authentication device using a physical key, magnetic card, etc.). As a specific example of the authentication mechanism 88, a mechanical key 88 built in the work device 70 can be mentioned. In this case, the work device 70 automatically trades the key 88 by the work arm 78 described above. It is inserted into a keyhole (authentication mechanism 52b) provided in the door 52 of the device 30 and rotated. Then, when the inserted key 88 engages with the mechanism inside the keyhole 52b, the door 52 is unlocked.

(Audio output unit 90)
The voice output unit 90 is, for example, a speaker installed on the side surface of the work device 70, and is for the automatic teller machine 30 or for the customer who uses the automatic teller machine 30 according to the control of the control unit 72. And outputs the voice and the like corresponding to the predetermined information.

In the above description, the work device 70 has been described as a device that is fixedly installed between a plurality of adjacent automatic teller machines 30, but in the present embodiment, the work device 70 is limited to a device that is fixedly installed. It may be a self-propelled work device 70a that moves in the ATM booth 2. The self-propelled work device 70a may have the same functional unit as the above-mentioned work device 70, and may further have a functional unit described below. Specifically, the self-propelled working device 70a further includes, for example, a moving mechanism unit 92, a display unit 94, and a fixing unit 96, as shown in FIG. The main functional parts of the self-propelled work device 70a other than the functional parts of the work device 70 described above will be described below.

(Movement mechanism unit 92)
The moving mechanism unit 92 is a moving mechanism for moving the self-propelled work device 70a in the ATM booth 2. For example, the moving mechanism unit 92 has a plurality of wheels provided in the lower part of the self-propelled working device 70a, and these wheels are controlled by the control unit 72 so as to come into contact with the floor in the ATM booth 2. The self-propelled work device 70a can be moved back and forth and left and right on a predetermined path in the ATM booth 2, for example. When the self-propelled work device 70a moves, the customer in the vicinity of the self-propelled work device 70a is warned that the self-propelled work device 70a moves via the above-mentioned voice output unit 90. You may output a warning sound.

(Display unit 94)
The display unit 94 is a device that displays predetermined information on the automatic teller machine 30 or displays predetermined information on the customer who uses the automatic teller machine 30, for example, a self-propelled work device. It is provided in front of 70a. Specifically, the display unit 94 is realized by, for example, a CRT display device, a liquid crystal display device, or an OLED device.

(Fixed part 96)
The fixing portion 96 is a mechanism for fixing the self-propelled working device 70a to the front surface of the automatic teller machine 30. For example, the fixing portion 96 is provided on the side surface of the self-propelled working device 70a, and when the self-propelled working device 70a is fixed to the automatic teller machine 30, an engaging mechanism (not shown) is provided from the inside of the fixing portion 96. Is projected and inserted into the opening of the fixed portion 60 (see FIG. 2), and by engaging with an engaging mechanism (not shown) inside the fixed portion 60, the self-propelled working device 70a is placed on the front surface of the automatic teller machine 30. Fixed to. Alternatively, the fixing portion 96 may be an electromagnet built in the self-propelled working device 70a, and when it functions as a magnet under the control of the control unit 72, the fixing portion 96 of the automatic teller machine 30 is driven by the magnetic force of the magnet. It can be adsorbed on 60.

The self-propelled work device 70a may be stored in the backyard space 10 in normal times, as described above. Further, even if the self-propelled work device 70a has a built-in protective cover 98 (see FIG. 22) that covers the front surface of the automatic teller machine 30 when fixed to the front surface of the automatic teller machine 30 and protects the front surface. Good.

<Basic configuration of monitoring terminal 100>
The basic configuration of the work device 70 according to the present embodiment has been described above. Subsequently, the basic configuration of the monitoring terminal 100 included in the work system 1 according to the present embodiment will be described with reference to FIG. FIG. 10 is a block diagram of the control system of the monitoring terminal 100 according to the present embodiment.

The monitoring center 8 in which the monitoring terminal 100 is installed is a center that centrally monitors the operating status of a plurality of automated teller machines 30 via a communication network 6, and an operator stationed in the monitoring center 8 uses the monitoring terminal 100. By communicating with the automated teller machine 30, the automated teller machine 30 is centrally monitored. The monitoring terminal 100 is composed of, for example, a PC (Personal Computer) or the like. Specifically, as shown in FIG. 10, the monitoring terminal 100 includes a control unit 102, a communication unit 104, a storage unit 106, a display unit 108, and an operation unit. It mainly has a 110 and a handset 112. The main functional parts of the monitoring terminal 100 will be described below.

(Control unit 102)
The control unit 102 is provided inside the monitoring terminal 100 and has a function of controlling each unit of the monitoring terminal 100 such as the communication unit 104 described later. The control unit 102 is configured by an arithmetic unit such as a CPU, and controls the operation of the entire monitoring terminal 100 based on a program stored in the storage unit 106, which will be described later.

(Communication unit 104)
The communication unit 104 is a communication interface provided inside the monitoring terminal 100 and transmits / receives information to / from the automated teller machine 30 or the like via the communication network 6. For example, the communication unit 104 can receive information from the automated teller machine 30. Further, the communication unit 104 can transmit predetermined information to the automated teller machine 30 or the like under the control of the control unit 102.

(Storage unit 106)
The storage unit 106 is a storage medium provided inside the monitoring terminal 100 and stores information. The storage unit 106 stores, for example, a program executed by the control unit 102 to control the overall operation of the monitoring terminal 100. Examples of the storage medium used in the storage unit 106 include a magnetic recording medium such as a hard disk and a non-volatile memory such as EEPROM, flash memory, MRAM, FeRAM, and PRAM.

(Display unit 108 and operation unit 110)
The display unit 108 that displays information to the operator is composed of, for example, a CRT display device or the like. Further, the operation unit 110 that receives an input operation from the operator is composed of, for example, a keyboard attached to the PC. The display unit 108 and the operation unit 110 may be configured as separate bodies, or may be configured as an operation display unit that includes both the operation function and the display function.

(Handset 112)
The handset 112 is a device for an operator to speak and listen to a customer's voice to a customer who uses the handset 54 of the automated teller machine 30, and is, for example, a headphone (not shown) attached to the monitoring terminal 100. It is composed of a microphone (not shown). Specifically, the handset 112 is a headphone that receives a voice from a customer transmitted from the handset 54 of the automatic trading device 30 and outputs the received voice to the operator, and a microphone that receives an utterance uttered by the operator to the customer. By using this handset 112, the operator can respond to, for example, an inquiry from a customer.

<Basic configuration of host computer 120>
The basic configuration of the monitoring terminal 100 according to the present embodiment has been described above. Subsequently, the host computer 120 included in the work system 1 according to the present embodiment will be described.

The host computer 120 manages customer account information such as the customer's account number, PIN, balance, customer's name, address, age, date of birth, etc., and is performed using the above-mentioned automated teller machine 30 or the like. It is a device for processing various transactions such as deposits and withdrawals and transfers. Specifically, the host computer 120 stores customer account information such as a customer's name, address, account subject, branch name, balance, etc. for each account number. Further, the host computer 120 registers, updates, and transmits customer account information in response to communication from the automatic teller machine 30 to perform transaction processing, and stores transaction details for each account. Further, the host computer 120 can also transmit necessary information to the automatic teller machine 30 in response to communication from the automatic teller machine 30. When receiving communication from the automatic teller machine 30, the host computer 120 may authenticate by a predetermined authentication method.

Further, as an example of the hardware configuration of the host computer 120, a CPU, a ROM (Read Only Memory), and a RAM (Random Access Memory) are connected to the input / output interface via an internal bus, and the input / output interface is input. It may have a configuration in which a device, an output device, a storage device such as an HDD (Hard Disk Drive), and a network interface are connected.

<< Details of monitoring unit 56 >>
Next, the details of the monitoring unit 56 according to the present embodiment will be described. As described above, the monitoring unit 56 provided in the automated teller machine 30 or the like may include the operating status of the automated teller machine 30, the status of customers who make transactions using the automated teller machine 30, or the automated teller machine 30. It is a device that detects the surrounding situation of. More specifically, the monitoring unit 56 can be, for example, the following device.

(Failure monitoring unit 500)
As an example of the monitoring unit 56, for example, a failure monitoring unit 500 that detects a failure of the automated teller machine 30 can be mentioned. Specifically, the failure monitoring unit 500 is composed of a plurality of medium detection units 500a for detecting banknotes, passbooks T, etc. transported along the transport path 64 in the automatic teller machine 30 (see FIG. 12). For example, each medium detection unit 500a can be an optical sensor or the like including a light receiving / receiving sensor that detects a transport state of the bill or the like by blocking light by the bill or the like, and the medium detection unit 500a can be used for a predetermined time or longer. When it is detected that the light is blocked by a bill or the like, it is assumed that a jam (for example, a bill jam), which is a kind of failure of the automatic trading device 30, has occurred in the transport path 64 corresponding to the medium detection unit 500a. The medium detection unit 500a outputs the detected detection result to the control unit 32. Then, the control unit 32 can grasp the position of the transport path 64 where the jam has occurred from the installation position of the medium detection unit 500a that outputs the detection result related to the jam. The control unit 32 can also transmit the information that the jam has occurred to the work device 70 in association with the information regarding the position where the jam has occurred.

In addition, the failure monitoring unit 500 makes a transaction while the operation of the automatic teller machine 30 freezes during transaction processing (specifically, while a transaction such as deposit or withdrawal is being performed in the automatic teller machine 30). It may be a detection sensor that detects (a state in which the automatic teller machine 30 cannot perform a transaction) because the program for performing the transaction stops responding.

Further, the failure monitoring unit 500 may be a foreign matter detection unit that detects foreign matter in the automatic teller machine 30, and for example, the foreign matter detection unit includes a card insertion slot 40a, a passbook insertion / discharge port 42a, and the automatic teller machine 30. It may be a photographing device (not shown) such as a camera directed at the banknote deposit / withdrawal port 44a and the coin deposit / withdrawal port 46a. When the foreign matter detection unit detects that a foreign matter (for example, a clip, etc.) other than a predetermined medium (card, passbook, statement slip, bill, coin, etc.) has been inserted into the card insertion slot 40a or the like, it automatically detects it. Assuming that a foreign substance that may cause a failure of the trading device 30 is thrown into the automatic trading device 30, the detection result is output to the control unit 32.

Further, as an example of the monitoring unit 56 that detects the state of the automatic teller machine 30 as in the failure monitoring unit 500, it is provided in the safe unit 50 (see FIG. 14) of the automatic teller machine 30 and the like. A capacity detection unit 500b (see FIG. 14) that detects the number or capacity of stored banknotes and the like can be mentioned. For example, the capacity detection unit 500b can be an optical sensor, detects the capacity of the stored bills by blocking the light by the bills stored in the safe unit 50, and detects the detected detection result in the control unit 32. Output to. Then, the control unit 32 recognizes that the bills have been stored up to that height, that is, the capacity of the stored bills, according to the height at which the capacity detection unit 500b that outputs the detection result to the control unit 32 is installed. can do. The number of banknotes or coins stored in the safe unit 50 may be recognized by counting the banknotes and coins when they are identified by the banknote deposit / withdrawal unit 44 and the coin deposit / withdrawal unit 46.

Further, as another example of the monitoring unit 56 that detects the state of the automatic teller machine 30 as in the capacity detection unit 500b, for example, the paper or ink used when printing the statement slip by the card reader unit 40. Examples thereof include a remaining amount detecting unit that detects that the remaining amount of consumables in the automatic teller machine 30 such as a ribbon is insufficient.

Further, as another example of the monitoring unit 56 that detects the state of the automatic teller machine 30, a card insertion slot 40a, a passbook insertion / discharge port 42a, a bill deposit / withdrawal port 44a, and a coin deposit / withdrawal port 46a of the automatic teller machine 30 Forgotten medium detector 500c (see FIG. 21) that detects the forgotten medium B (card-shaped medium such as a card, statement slip, booklet-shaped medium such as a passbook, banknote, coin, etc.) provided in ) Can be mentioned. For example, the forgotten medium detection unit 500c can be configured by an optical sensor, and when the medium B is detected for a predetermined time or longer, it is detected as if the customer has forgotten to remove the medium B. The detected detection result is output to the control unit 32.

(Illuminance detection unit 502)
As an example of the monitoring unit 56, an illuminance detection unit 502 that detects the illuminance in the ATM booth 2 (indoor) can be mentioned (see FIG. 15). The illuminance detection unit 502 is a sensor provided on the front surface of the automatic teller machine 30, the upper surface of the work device 70, the wall of the ATM booth 2, or the like, and is composed of a photodiode or the like that detects indoor illuminance. When the illuminance detection unit 502 detects an illuminance below a predetermined illuminance, the illuminance device 20 (see FIG. 1) in the ATM booth 2 has failed, or the illuminance device 20 has reached the end of its product life. As a result, it is necessary to replace the lighting device 20, and the detected detection result is output to the control unit 32.

Further, as an example of the monitoring unit 56 that detects the state in the ATM booth 2 as in the illuminance detection unit 502, the customer is a bill stored in a rack (not shown) provided around the automatic teller machine 30. It may be a remaining amount detection unit (not shown) that detects that the remaining amount of the bill envelope (not shown) used for carrying the above is insufficient. For example, the remaining amount detection unit can be configured by a photographing device such as a camera that acquires an image of the rack, and by comparing the acquired rack images, the remaining amount of the bill envelope in the rack is insufficient. Detect that. In addition to the banknote envelope, the monitoring unit 56 may be a detection unit that detects the presence or absence of red meat, writing utensils, or the like (not shown) placed in the automated teller machine 30.

(Dirt detection unit 504)
As an example of the monitoring unit 56, a dirt detection unit 504 can be mentioned (see FIG. 16). The dirt detection unit 504 is, for example, a dirt detection unit that detects dirt on the operation display unit 36 of the automated teller machine 30. Specifically, the dirt detection unit 504 that detects dirt on the operation display unit 36 is a photographing device that photographs the operation display unit 36, and the photographed image of the operation display unit 36 and the normal image stored in the storage unit 48 are normal. By comparing with the image of the operation display unit 36 at the time (when the operation display unit 36 is not dirty), the dirt on the operation display unit 36 (for example, dust, dirt, fingerprints, hair, empty can) on the operation display unit 36 , Bottles, receipts, etc.) can be detected. Further, the dirt detection unit 504 that detects the dirt on the operation display unit 36 may be an optical sensor incorporated in the operation display unit 36. In this case, the light sensor detects the dirt on the operation display unit 36. By changing the amount of light received, it is possible to detect dirt on the operation display unit 36.

Further, the dirt detection unit 504 may be a dirt detection unit that detects dirt on the floor of the ATM booth 2. In this case, for example, the dirt detection unit 504 may be a photographing device for photographing the floor of the ATM booth 2 provided in the automatic teller machine 30 or the like, and the ATM booth may be used when the customer is absent in the ATM booth 2. Dirt on the floor can be detected by photographing the floor of No. 2 and comparing the photographed image with the image of the floor in a normal state (in a state where the floor is not dirty) stored in the storage unit 48.

(Handset detector 506)
As an example of the monitoring unit 56, the handset detection unit 506 can be mentioned (see FIG. 17). The handset detection unit 506 is a detection unit that detects the state of the handset 54 of the automated teller machine 30. More specifically, the handset detection unit 506 is provided on the receiving unit 54b on which the receiving unit 54a of the handset 54 is placed (see FIG. 17), the receiving unit 54a is placed on the receiving unit 54b, and the receiving unit 54a is placed. By pressing the handset detection unit 506, it is detected that the receiving unit 54a is placed on the receiving unit 54b. Further, the handset detection unit 506 detects that the handset detection unit 54a is detached from the reception unit 54b when the handset detection unit 506 is no longer pressed by the handset detection unit 506 when the earpiece 54a is removed from the reception unit 54b. Then, the detected detection result is output to the control unit 32.

(Lost and Found 508)
As an example of the monitoring unit 56, a lost property detection unit 508 that detects the lost property L placed in the ATM booth 2 can be mentioned (see FIG. 19). For example, the lost property detection unit 508 can be a photographing device (first photographing device) such as a video camera for photographing the ATM booth 2 provided in the automatic teller machine 30 or the like, and the photographing device is an ATM. When the customer is absent in the booth 2, the inside of the ATM booth 2, that is, the surroundings of the automatic teller machine 30 and the automatic teller machine 30 are photographed, and the photographed image and the ATM booth stored in the storage unit 48 are normally used. By comparing with the image (a state in which the lost item L is not placed in the ATM booth 2), the lost item L placed in the ATM booth 2 can be detected. The lost property detection unit 508 may also have a function of photographing the work device 70.

(Shooting device 510 for customer photography)
As an example of the monitoring unit 56, a customer photographing apparatus 510 can be mentioned (see FIG. 22). The customer photographing apparatus 510 is a video camera or the like provided in the automated teller machine 30 or the like for photographing the face of a customer using the automated teller machine 30 or capturing the movement of the customer in the ATM booth 2. It is a photographing device (first photographing device). Specifically, the customer photographing apparatus 510 photographs the customer's face using the automatic teller machine 30, and captures the photographed image and the criminal's face image (for example, an arranged photograph) stored in the storage unit 48. If it is determined that they are the same person by comparison and collation, it is assumed that the customer is a person (suspicious person) who is highly likely to steal the automated teller machine 30, and the detection result is controlled by the control unit. Output to 32. Further, the customer photographing apparatus 510 analyzes the photographed image of the customer, and when it detects that the customer is wearing a helmet or a mask, controls the detection result as if the customer is a suspicious person. Output to unit 32. Further, the customer photographing apparatus 510 analyzes the image of the customer's motion, thereby destroying the automatic trading device 30 which moves back and forth in the ATM booth 2 with suspicious behavior of the customer. When an operation or the like is detected, the customer may be regarded as a suspicious person and the detection result may be output to the control unit 32. The customer photographing apparatus 510 may have a function of photographing the automatic teller machine 30, the periphery of the automated teller machine 30, or the working device 70.

(Impact detection unit 512)
As an example of the monitoring unit 56, there is a detection impact detection unit 512 that detects vibration due to an impact applied to the automated teller machine 30 (see FIG. 22). The impact detection unit 512 is, for example, an impact sensor provided in the automated teller machine 30 and using piezoelectric ceramics or the like that detects vibration due to an impact applied to the automated teller machine 30 and outputs an electric signal. Specifically, when the impact detection unit 512 detects a vibration of a predetermined displacement amount or more, it is a vibration caused by an impact applied to the automatic teller machine 30 by a destructive act of destroying the automatic teller machine 30. It is predicted that there is, and the detected detection result is output to the control unit 32. The impact detection unit 512 may be a sound collector (not shown) that detects the sound caused by the impact. Further, the sound collector may also have a function of acquiring a predetermined sound output from the work device 70.

Further, as an example of the monitoring unit 56 that detects a state leading to the destruction of the automatic teller machine 30 as in the impact detection unit 512, a fire detection unit (not shown) that detects a fire that has occurred in the ATM booth 2 can be mentioned. be able to. In this case, for example, the fire detection unit may be a temperature sensor capable of detecting a temperature equal to or higher than a specific temperature generated at the time of a fire, and detects a large amount of carbon dioxide generated when a fire occurs. It may be a gas sensor or an infrared detection sensor that detects infrared rays emitted in the event of a fire.

Further, the monitoring unit 56 may be a humidity detection unit that detects the humidity in the ATM booth 2, or is an odor sensor that detects an odor in the ATM booth 2 (for example, an odor of flammable gas or alcohol). There may be. That is, in the present embodiment, the form of the monitoring unit 56 is not particularly limited.

<< Basic work flow of work system 1 >>
Subsequently, the basic work flow of the work system 1 according to the present embodiment will be described with reference to FIG. FIG. 11 is a sequence diagram showing a work flow of the work system 1 according to the embodiment. To summarize the flow of the basic work performed by the work system 1, when a predetermined monitoring result is acquired by the monitoring unit 56 of the automated teller machine 30 or the like, the automated teller machine 30 communicates the acquired monitoring result. Notify the working device 70 by such means. Then, the work device 70 carries out the work based on the notified monitoring result. Further, when the work device 70 completes a series of work, the work device 70 notifies the automatic teller machine 30 and the monitoring terminal 100 of the work result by communication or the like. The details of this series of work flow will be described below as steps S101 to S115.

(Step S101)
When a predetermined monitoring result is acquired by the monitoring unit 56 of the automated teller machine 30 or the like, the monitoring result is notified to the working device 70 via, for example, the communication unit 34. At this time, the monitoring unit 56 may also notify the monitoring terminal 100 of the monitoring result. Then, the process proceeds to step S103.

(Step S103)
The work device 70 prepares for work based on the notified monitoring result. That is, the work device 70 is based on the monitoring result, and the work content, the work location, and the urgency of the work (for example, when it is confirmed that the automatic teller machine 30 is stopped based on the monitoring result, immediately. If it is recognized that the operation may be stopped, it is judged that the urgency of the work is high. On the other hand, if it is recognized that the operation of the automated teller machine 30 can be continued, the work is urgent. It is determined that the degree is low. The determined urgency is referred to, for example, when determining the work implementation date and time). Further, the work device 70 includes a work member, a replenishment member, and the like (for example, when the work device 70 performs a cleaning work, the cleaning member C is mentioned as the work member. Further, the work device 70 performs the replenishment work. In the case of implementation, a banknote cassette is mentioned as an example of the replenishment member.) If the work member or the like is in the storage 84 of the work device 70, the storage 24 of the backyard space 10, or the like. Is confirmed, and if necessary, ordering information for ordering work members and the like is transmitted to the monitoring terminal 100 of the monitoring center 8.

Further, the work device 70 determines a date and time when the work is to be performed, and notifies the automated teller machine 30 and the monitoring terminal 100 of the determined work execution date and time in advance or immediately before. The work execution date and time is preferably set so as not to deteriorate the operating rate of the automated teller machine 30. For example, in the case of work with a low degree of urgency, it may be set outside the operating hours of the automated teller machine 30. It is preferable to set a date and time when the customer is unlikely to use the ATM by referring to the operating status of the automated teller machine 30 stored in the automated teller machine 30. Then, the process proceeds to step S105.

(Step S105)
If the automated teller machine 30 cannot operate the automated teller machine 30 when the automated teller machine 70 executes the work, the automated teller machine 30 stops the operation based on the work execution date and time notified from the automated teller machine 70. Then, the process proceeds to step S107.

(Step S107)
The monitoring terminal 100 delivers the work members and the like to the ATM booth 2 before the work execution date and time based on the order information and the work execution date and time transmitted from the work device 70. For example, the delivery of work materials and the like is performed by security guards of a security company, maintenance staff of a maintenance company, employees of a financial institution, a person in charge of a cleaning company, and the like, and the delivered work materials and the like are, for example, a backyard space 10. It is stored in the storage 24 and the like. If it is difficult to deliver the work members or the like by the work execution date and time, the request information requesting the change of the work execution date and time may be transmitted from the monitoring terminal 100 to the work device 70. In such a case, the work device 70 changes the work execution date and time with reference to the request information transmitted from the monitoring terminal 100. Then, the process proceeds to step S109.

(Step S109)
The work device 70 starts the work set in step S103. Specifically, the control unit 72 of the work device 70 reads out the navigation program for the corresponding work stored in the storage unit 76 of the work device 70. In this navigation program, for example, the work device 70 is configured to perform a series of operations predetermined for each work content. The navigation program may be transmitted from the automated teller machine 30 or the monitoring terminal 100 to the working device 70. The work device 70 operates the work arm 78 and the like according to the read navigation program to perform the corresponding work. Then, the process proceeds to step S111.

(Step S111)
When the work is completed according to the navigation program, the work device 70 notifies the automatic teller machine 30 and the monitoring terminal 100 of information such as the completion of the work, the work completion date and time, and the completed work content. Then, the process proceeds to step S113.

(Step S113)
Based on the information notified from the work device 70, the automatic teller machine 30 confirms whether or not the corresponding work has been properly performed by the work device 70 (for example, a work of eliminating jam in the automatic teller machine 30). When is carried out by the working device 70, the automated teller machine 30 confirms whether or not the jam has been resolved by the monitoring unit 56 or the like). Further, if necessary, the automatic teller machine 30 may store the information notified from the work device 70 in the storage unit 48, or notify the work device 70 of the transaction information or the like stored in the storage unit 48. You may. Then, the process proceeds to step S115.

(Step S115)
The monitoring terminal 100 stores the information notified from the work device 70 in the storage unit 106, and the basic work flow in the work system 1 ends.

<< Example >>
The basic work flow of the work system 1 according to the present embodiment has been described above. Subsequently, an example of the work flow of the present embodiment will be described in detail while showing a specific embodiment. The examples shown below are merely examples of the work according to the present embodiment, and the present invention is not limited to the following examples.

<First Example>
Hereinafter, a first embodiment, which is an example of maintenance work when a jam due to a passbook T occurs in a transaction in the automatic teller machine 30, will be described with reference to FIGS. 12 and 13. 12 and 13 are explanatory views for explaining the first embodiment. The basic flow of the maintenance work of this embodiment is shown in the sequence diagram of FIG. 11, but in the maintenance work of this embodiment, step S107 shown in FIG. 11 does not have to be performed. .. Further, the work device 70 in this embodiment may be either a fixedly installed work device 70 or a movable self-propelled work device 70a.

The customer inserts the passbook T into the passbook insertion / discharging port 42a of the automatic teller machine 30 in order to record in the passbook T at the automatic teller machine 30. As shown in FIG. 12, the inserted passbook T is transported from the passbook insertion / discharge port 42a toward the passbook entry unit 42 by the transport path 64 provided in the automatic teller machine 30. The transport of the passbook T through the transport path 64 is monitored by the failure monitoring unit 500 (media detection unit 500a), which is one of the monitoring units 56, and the monitoring result is output to the control unit 32 at any time. When the failure monitoring unit 500 detects, for example, that the passbook T has not reached the passbook entry unit 42 even after a predetermined time has elapsed, the control unit 32 is stored in the storage unit 48. Using the failure diagnosis program, it is determined that the jam due to the passbook T has occurred in the transport path 64 between the passbook insertion / discharge port 42a and the passbook entry unit 42, and maintenance work for eliminating the jam due to the passbook T is requested. Information to that effect is transmitted to the work device 70 together with information on the required maintenance content (maintenance location, etc.). At this time, the automated teller machine 30 may stop the operation and display an image indicating the stop of operation to the customer on the operation display unit 36. Further, the automatic teller machine 30 may acquire a customer's face image by using a customer photographing apparatus 510 or the like as information used when returning the passbook T to the customer.

The work device 70 sets the maintenance work content, maintenance work location, urgency, work execution date and time, and the like based on the information sent from the automatic teller machine 30. Further, the work device 70 transmits the work execution date and time for executing the maintenance work to the automatic teller machine 30 and the monitoring terminal 100, and stores the work execution date and time in the storage unit 76.

When the work execution date and time is reached, the control unit 72 of the work device 70 reads out the navigation program for maintenance work stored in the storage unit 76 of the work device 70 to eliminate the jam caused by the passbook T. Based on the read navigation program, the work is started by using the work arm 78 or the like. At this time, the automatic teller machine 30 confirms that the customer is absent in the ATM booth 2 by using the photographing device 16 or the like of the ATM booth 2, and closes the door 12 by controlling the communication of the door control unit 14. You may lock it to the state.

First, the work arm 78 of the work device 70 takes out the mechanical key (authentication mechanism 88) built in the work device 70, and inserts the key 88 into the keyhole (authentication mechanism 52b) provided in the door 52. .. Then, the working arm 78 rotates the inserted key 88, engages the key 88 with the mechanism inside the keyhole 52b, and unlocks the door 52. Further, the hand portion 202 of the work arm 78 grips the handle portion 52a of the door 52 and opens the door 52 (see FIGS. 3 and 5).

Next, the hand portion 202 of the work arm 78 engages with the unit attachment / detachment handle portion (not shown) provided in the drawer-shaped unit 30b in which the passbook entry unit 42 is housed, and automatically sets the corresponding unit 30b. Withdraw from the trading device 30. Further, as shown in FIG. 13, the work arm 78 operates the opening / closing mechanism (not shown) of the transport path 64 of the passbook / bookkeeping unit 42 of the pulled-out unit 30b to open the corresponding transport path 64, and performs a predetermined operation. Then, the passbook T remaining in the corresponding transport path 64 is extracted to eliminate the jam. The predetermined operation may be repeated until the passbook T held by the hand portion 202 of the work arm 78 is confirmed by the photographing unit 82 provided in the work device 70, and the passbook T may be repeated by the work arm 78. The predetermined operation may be terminated without being able to extract. Further, the work device 70 stores the passbook T extracted by the work arm 78 in the storage 86 or the like of the work device 70.

Then, the work arm 78 closes the corresponding transport path 64 by operating the opening / closing mechanism (not shown) of the transport path 64, and the hand portion 202 of the work arm 78 is connected to the unit 30b in which the passbook entry section 42 is housed. The unit 30b is inserted into the automated teller machine 30 by engaging with the provided handle for attaching / detaching the unit (not shown). Further, the hand portion 202 of the work arm 78 engages with the handle portion 52a of the door 52 to close the door 52. Then, the hand unit 202 of the work arm 78 pushes down the reset button provided on the maintenance operation unit 38 of the automatic teller machine 30 to request the reset of the automatic teller machine 30 (see FIG. 3).

When the reset button is pressed down, the door 52 of the automatic teller machine 30 is locked in the closed state, and the control unit 32 of the automatic teller machine 30 uses the failure diagnosis program stored in the storage unit 48 to jam. Whether or not the passbook T that caused the problem has been extracted is confirmed by using the failure monitoring unit 500 (media detection unit 500a). When the control unit 32 confirms that the passbook T has been removed, the control unit 32 transmits information to the work device 70 requesting the end of the maintenance work. Further, the work device 70, which has received the maintenance work end instruction from the automatic teller machine 30, transmits information such as the completion of the maintenance work, the maintenance work completion date and time, and the maintenance work content to the monitoring terminal 100 of the monitoring center 8. The passbook T extracted by the work device 70 and stored in the storage 86 or the like is returned to the customer by the work device 70 or by the dispatched maintenance staff or the like, if possible. At this time, it is preferable that the automatic teller machine 30 collates the customer's face image acquired by using the customer's photography device 510 or the like with the customer's face image to be returned to perform personal authentication. On the other hand, when it cannot be confirmed that the passbook T has been pulled out by the work device 70 (when it cannot be confirmed that the jam has been resolved), the automatic teller machine 30 performs the same maintenance work on the work device 70. Send information requesting that it be done again.

By the way, in the conventional automatic teller machines installed in ATM booths such as unmanned branch offices, maintenance staff of maintenance companies, security guards of security companies, employees of financial institutions, etc. who maintain the automatic teller machines directly go to the ATM booths. He was dispatched to carry out maintenance work to eliminate jams caused by bankbooks as described above. Therefore, it is necessary to assign or patrol maintenance personnel and the like for carrying out maintenance work in the ATM booth, and as a result, it is costly in terms of labor, cost, time and the like. However, as described above, in the first embodiment, since the work device 70 installed in the ATM booth 2 carries out the maintenance work for eliminating the jam due to the passbook T, maintenance personnel and the like are assigned to the corresponding ATM booth 2. Since it is not dispatched, it is possible to suppress the occurrence of costs such as labor, cost, and time required for maintenance work.

In addition, the above-mentioned maintenance work may be urgently required to be carried out. Therefore, in the past, maintenance personnel and the like may not be able to immediately respond to unexpected events such as breakdowns of automated teller machines, and as a result, maintenance work of automated teller machines can be carried out promptly. It is difficult to provide customers with services above a certain level, such as implementing. However, in the first embodiment, since the work device 70 installed in the ATM booth 2 can quickly respond to the event that has occurred, the operation rate of the automatic teller machine 30 is not lowered. It is possible to provide customers with a certain level of service or higher. Further, since the maintenance work is performed by the work device 70, variations in the maintenance work level caused by performing the maintenance work by human hands do not occur, and errors such as omission of the work procedure can be eliminated. Further, since the work device 70 automatically transmits the maintenance work result to the monitoring terminal 100 of the monitoring center 8, the work result can be recorded without exception.

In the first embodiment described above, the work device 70 uses the work arm 78 to push down the reset button of the automatic teller machine 30, but in the present embodiment, the operation is limited to such an operation. Instead of pressing the reset button, for example, the working device 70 may send information requesting the automatic teller machine 30 to reset the automatic teller machine 30. As described above, by using the transmission of information, the working time can be shortened as compared with the case where the working arm 78 is used.

<Modification example 1>
Further, as a modification of the above-mentioned first embodiment, maintenance in which the working device 70 removes the foreign matter from the automatic teller machine 30 when a foreign matter (for example, a clip or the like) is erroneously inserted into the automated teller machine 30. Work can be mentioned. The work device 70 in this embodiment may be either a fixedly installed work device 70 or a movable self-propelled work device 70a.

In this modification, the automated teller machine 30 has, as one of the monitoring units 56, a foreign matter detecting unit (not shown) composed of a photographing device directed to the coin deposit / withdrawal port 46a. The foreign matter detection unit monitors an object inserted into the coin deposit / withdrawal port 46a, and when it detects that a foreign matter other than a coin has been erroneously inserted into the coin deposit / withdrawal port 46a, the detection result is detected by the control unit 32. Is output. Then, based on the acquired detection result, the control unit 32 stops the transportation of coins from the coin deposit / withdrawal port 46a to the coin deposit / withdrawal unit 46, and requests information to request maintenance work for removing foreign matter. It is transmitted to the work device 70 together with the content information. Then, the work device 70 that has received the information pulls out the unit (not shown) in which the coin deposit / withdrawal unit 46 is housed from the automatic teller machine 30 by using the work arm 78, as in the first embodiment. , The transport path 64 from the coin deposit / withdrawal port 46a to the coin deposit / withdrawal section 46 is opened. Then, the working device 70 uses, for example, the air nozzle 80 provided in the working device 70 to suck out and remove the foreign matter located in the open transport path 64.

In the above-mentioned modified example, the foreign matter has been described as a foreign matter inserted into the coin deposit / withdrawal port 46a, but in this modified example, the foreign matter is not limited to this, and the foreign matter is the bill deposit / withdrawal port 44a. It may be a paper-like medium or the like that is mistakenly inserted into the above.

<Second Example>
Hereinafter, a second embodiment, which is an embodiment of the replenishment work when the automatic teller machine 30 is replenished with banknotes, will be specifically described with reference to FIG. FIG. 14 is an explanatory diagram for explaining the second embodiment. The basic flow of the replenishment work of this embodiment is shown in the sequence diagram of FIG. Further, in the following, the work device 70 will be described as a movable self-propelled work device 70a.

In this embodiment, as shown in FIG. 14, the automated teller machine 30 is a kind of monitoring unit 56, and has a capacity of banknotes stored in the safe unit 50 provided in the safe unit 50 of the automated teller machine 30. It has a capacity detection unit 500b for detecting the above. For example, the control unit 32 of the automated teller machine 30 has the capacity of banknotes detected by the capacity detector 500b and the transaction record of the automated teller machine 30 stored in the storage unit 48 (trend of withdrawal amount depending on operating hours, etc.). If it is determined that the amount of banknotes to be prepared in the automated teller machine 30 is insufficient in order to continue trading in the automated teller machine 30 in the future based on the information in Information indicating that the replenishment work to be replenished is requested is transmitted to the self-propelled work device 70a together with information on the denomination of the bill to be replenished and the amount to be replenished.

The self-propelled work device 70a moves in the backyard space 10 based on the information transmitted from the automatic teller machine 30, and confirms whether or not the banknotes corresponding to the storage 24 of the backyard space 10 are in stock. (For example, the self-propelled work device 70a confirms the stock in the storage 24 by photographing the actual inside of the storage 24 with the photographing unit 82, or the self-propelled work device 70a is a storage unit. Check the stock of banknotes by referring to the information on the replenishment record stored in 76). Then, when it is determined that the stock of banknotes in the storage 24 is insufficient, the self-propelled work device 70a transmits a request for replenishment of banknotes to the monitoring terminal 100 of the monitoring center 8. At this time, the self-propelled work device 70a transmits the replenishment work execution date and time for which the replenishment work is to be performed to the monitoring terminal 100.

Based on the information received by the monitoring terminal 100, the monitoring center 8 delivers the corresponding banknotes to the ATM booth 2 by the replenishment work implementation date and time. For example, the delivery of banknotes is carried out by delivering the banknote cassette 50a in which a predetermined number of banknotes are stored, and is completed by the maintenance staff or the like storing the banknote cassette 50a in the storage 24.

Then, as shown in FIG. 14, the self-propelled work device 70a uses the work arm 78 to take out the banknote cassette 50a from the storage 24 and store the banknote cassette 50a in the unit 30a of the automatic teller machine 30. To carry out the replenishment work of banknotes. Further, when the self-propelled work device 70a completes a predetermined replenishment work, the self-propelled work device 70a transmits information on the replenished banknotes (for example, the denomination and the number of replenished banknotes) to the automatic teller machine 30 and the monitoring terminal 100. The automated teller machine 30 updates the information about the stored banknotes stored in the storage unit 48 based on the information.

The self-propelled work device 70a reads the information written on the tag attached to the bill cassette 50a to be replenished when the bill is replenished, and the denomination of the bill to be replenished based on the read information. And the number of sheets may be grasped.

As described above, according to the second embodiment, since the self-propelled work device 70a arranged in the ATM booth 2 carries out the replenishment work for replenishing the banknotes, maintenance personnel and the like are dispatched to the corresponding ATM booth 2. Since there is no need to do so, it is possible to suppress the occurrence of costs such as labor, cost, and time required for the replenishment work. Further, in the second embodiment, since the self-propelled work device 70a can quickly respond to an event such as a shortage of banknotes, the customer does not lower the operating rate of the automatic teller machine 30. Can provide services to. Further, since the replenishment work is performed by the self-propelled work device 70a, it is possible to eliminate a human error such as replenishing banknotes of the wrong denomination.

In the second embodiment described above, the replenishment of banknotes has been described, but the replenishment work performed by the self-propelled work device 70a is not limited to the replenishment of banknotes, and is, for example, the replenishment of coins. Alternatively, it may be a replenishment operation of paper, an ink ribbon, or the like used when printing a statement slip by the card reader unit 40 of the automatic teller machine 30. Further, when the replenishment member such as paper is delivered from the monitoring center 8, the replenishment member may be stored in the storage 84 provided in the self-propelled work device 70a, or the ATM booth 2 It may be placed in a predetermined position inside and stored in the storage 24 of the backyard space 10 by the self-propelled working device 70a.

<Third Example>
Hereinafter, a third embodiment, which is an example of replacement work in which the lighting device 20 is replaced by the working device 70 when the lighting device 20 of the ATM booth 2 breaks down, is specifically described with reference to FIG. explain. FIG. 15 is an explanatory diagram for explaining a third embodiment. The basic flow of the replacement work of this embodiment is shown in the sequence diagram of FIG. Further, in the following, the work device 70 will be described as a movable self-propelled work device 70a.

In this embodiment, as shown in FIG. 15, the automatic teller machine 30 has an illuminance detection unit 502 that detects the illuminance in the ATM booth 2 as one of the monitoring units 56. When the illuminance detection unit 502 detects an illuminance below a predetermined illuminance, the illuminance device 20 (see FIG. 1) in the ATM booth 2 has failed, or the illuminance device 20 has reached the end of its product life and the illuminance device 20 has reached the end of its product life. Assuming that 20 needs to be replaced, the detected detection result is output to the control unit 32. Then, the control unit 32 transmits information to the self-propelled work device 70a that the replacement work for replacing the lighting device 20 is requested together with the information on the position of the corresponding lighting device 20.

The self-propelled work device 70a that has received the information from the automatic teller machine 30 moves in the backyard space 10, takes out the new lighting device 20 from the storage 24, and takes out the new lighting device 20 into the storage 84 of the self-propelled work device 70a. Store the new lighting device 20. Further, the self-propelled work device 70a moves into the ATM booth 2 (at this time, the self-propelled work device 70a uses the photographing unit 82 to mark the recognition mark provided on the wall or the like in the ATM booth 2. An image may be acquired, and the position of the self-propelled work device 70a may be grasped by referring to the acquired image of the recognition mark and the position information of the recognition mark stored in the storage unit 76 in advance), shooting. The position and state of the failed lighting device 20 are confirmed by using the unit 82 and the like. Further, the self-propelled work device 70a moves to the switch panel 22 provided on the wall of the ATM booth 2, and the work arm 78 is used to turn off the corresponding lighting device 20. At this time, the self-propelled work device 70a refers to the image acquired by the photographing device 82 provided in the photographing unit 82 or the ATM booth 2, confirms that the customer is absent in the ATM booth 2, and then confirms that the customer is absent. It is preferable to turn off the lighting device 20, and further, a sound warning that the light is turned off may be output from the sound output unit 90 of the self-propelled work device 70a.

Next, as shown in FIG. 15, the self-propelled work device 70a moves to just below the lighting device 20 to be replaced, extends the work arm 78 upward toward the lighting device 20, and raises the corresponding lighting device 20. Remove. The self-propelled work device 70a stores information such as the shape of the lighting device 20 and the replacement method (rotating, fitting, etc. of the lighting device 20) in the storage unit 76 in advance, and performs work based on the stored information. carry out. Further, the lighting device 20 may be in the form of a spherical lamp or a tubular lamp, or is in the form of a lighting unit that stores the spherical lamp or the tubular lamp in order to ensure the workability of the work arm 78. You may. Specifically, in the case of a lighting unit, the lighting device 20 can be replaced by removing the lighting unit from a predetermined position on the ceiling of the ATM booth 2 and further fitting a new lighting unit into the predetermined position. .. The self-propelled work device 70a stores the replaced old lighting device 20 in a storage 84 or the like. Further, the self-propelled work device 70a moves to the switch panel 22 and lights the lighting device 20 by using the work arm 78.

When the predetermined replacement work is completed, the self-propelled work device 70a transmits information to the effect that the replacement work is completed to the automatic teller machine 30. The automatic teller machine 30 that has received the information detects the illuminance in the ATM booth 2 by using the illuminance detection unit 502, and confirms whether or not the lighting device 20 has been properly replaced. When the automatic teller machine 30 confirms that the lighting device 20 has been properly replaced, the automatic teller machine 30 transmits information to the self-propelled work device 70a requesting the end of the replacement work. On the other hand, when it cannot be confirmed that the lighting device 20 has been properly replaced, the automatic teller machine 30 transmits information to the effect that the self-propelled work device 70a is requested to perform the replacement work again. ..

As described above, according to the third embodiment, since the self-propelled work device 70a arranged in the ATM booth 2 carries out the replacement work for replacing the lighting device 20, maintenance personnel and the like in the corresponding ATM booth 2. Is not dispatched, so it is possible to suppress the occurrence of costs such as labor, cost, and time required for replacement work. Further, in the third embodiment, since the self-propelled work device 70a can quickly respond to an event such as a failure of the lighting device 20, the inside of the ATM booth 2 is always kept bright and the customer. Can be serviced to.

Although the replacement of the lighting device 20 has been described in the third embodiment described above, the work performed by the self-propelled working device 70a is not limited to the replacement of the lighting device 20, for example, automatic teller machine. Replenishment work for replenishing banknote envelopes (not shown) used by customers to carry banknotes, etc. stored in racks (not shown) provided around the device 30 and red meat placed in the automated teller machine 30. Or writing tools (not shown) may be replenished or replaced.

<Fourth Example>
Hereinafter, a fourth embodiment, which is an example of a cleaning operation for cleaning the operation display unit 36 of the automatic teller machine 30 by the working device 70, will be specifically described with reference to FIG. FIG. 16 is an explanatory diagram for explaining a fourth embodiment. The basic flow of the replenishment work of this embodiment is shown in the sequence diagram of FIG. Further, the work device 70 in this embodiment may be either a fixedly installed work device 70 or a movable self-propelled work device 70a.

In this embodiment, as shown in FIG. 16, the automated teller machine 30 has a dirt detection unit 504 as one of the monitoring units 56. The dirt detection unit 504 is a detection unit that detects dirt on the operation display unit 36, and when it detects dirt, it is considered that the operation display unit 36 needs to be cleaned, and the detected detection result is determined by the control unit 32. Output to. The control unit 32 transmits information to the work device 70 that the operation display unit 36 is requested to be cleaned.

The work device 70 is based on the information transmitted from the automatic trading device 30, the urgency of the cleaning work, and the cleaning tool C (for example, dirt) required for the cleaning work in the storage 84 or the like of the work device 70. Check the stock of a cleaning sheet that wipes off dust, a hair-foot-shaped cleaning tool such as a brush that adsorbs dust, a disinfectant sheet that contains alcohol, etc. (If the stock is insufficient, the second embodiment and Similarly, the order information is transmitted to the monitoring terminal 100). Further, as in the first embodiment, the work device 70 notifies the automatic teller machine 30 and the like of the cleaning work execution date and time when the cleaning work is performed, and stores the cleaning work execution date and time in the storage unit 76.

When the work execution date and time is reached, the corresponding automatic teller machine 30 stops operating, and information to the effect that the operation has stopped is transmitted to the working device 70. Then, as shown in FIG. 16, the work device 70, which has received the information from the automatic teller machine 30, takes out the cleaning tool C from the storage 84 or the like by the work arm 78, and takes out the cleaning tool C by the hand portion 202 of the work arm 78. The cleaning tool C is grasped, and cleaning work such as wiping off dirt on the operation display unit 36 is performed. At this time, the working device 70 may use the air nozzle 80 (not shown in FIG. 16) to suck or blow off the dust on the operation display unit 36. Further, before carrying out the work, it is preferable that the work device 70 confirms by using the photographing unit 82 or the like that there is no customer who uses the corresponding automatic teller machine 30, and further, the automatic teller machine 30 , A warning to stop the operation is output to the customer using the automatic teller machine 30 via the voice output unit 58, or a display screen notifying the operation stop is displayed on the operation display unit 36. Is preferable.

Further, when the predetermined cleaning work is completed, the work device 70 transmits information to the effect that the cleaning work is completed to the automatic teller machine 30. Upon receiving the information, the automated teller machine 30 uses the dirt detection unit 504 to confirm whether or not the operation display unit 36 has been properly cleaned. When the automatic teller machine 30 confirms that the cleaning has been properly performed, the automatic teller machine 30 transmits information to the working device 70 requesting the end of the cleaning work. On the other hand, if it cannot be confirmed that the cleaning has been properly performed, the automated teller machine 30 transmits information to the effect that the working device 70 is requested to perform the cleaning work again.

As described above, according to the fourth embodiment, since the work device 70 installed in the ATM booth 2 performs the cleaning work for cleaning the operation display unit 36 of the automatic teller machine 30, the corresponding ATM booth 2 is used. Since maintenance personnel and the like are not dispatched, it is possible to suppress the occurrence of costs such as labor, cost, and time required for cleaning work. Further, in the fourth embodiment, since the working device 70 can quickly respond when the dirt detecting unit 504 detects the dirt on the operation display unit 36, the operation display unit 36 is always kept clean. Can be provided to customers. Further, since the cleaning work is performed by the work device 70, the level of the cleaning work caused by the human hand does not vary.

In the fourth embodiment described above, information that the automated teller machine 30 requests the work device 70 to perform cleaning work when the dirt detection unit 504 detects dirt on the operation display unit 36. However, in this embodiment, the present embodiment is not limited to such a mode. For example, the monitoring terminal 100 of the monitoring center 8 grasps the detection result of the dirt detection unit 504, and the grasped detection result. The monitoring terminal 100 may transmit information to the working device 70 requesting the execution of the cleaning work based on the above. In addition, a maintenance worker who patrols the ATM booth 2 and notices the dirt on the operation display unit 36, or a customer who notices the dirt on the operation display unit 36 when using the automatic teller machine 30 causes the operation display unit 36 to be displayed. On the other hand, when a predetermined operation is performed, the automated teller machine 30 may transmit information to the work device 70 requesting the execution of the cleaning work. Further, the work device 70 may periodically perform the cleaning work according to a predetermined cleaning work schedule (cleaning work execution date and time) stored in the storage unit 76. Further, the cleaning work performed by the work device 70 is not limited to the cleaning work for the operation display unit 36, and may be, for example, the cleaning work for the floor of the ATM booth 2.

<Modification 2>
Further, as a modification of the above-mentioned fourth embodiment, an embodiment in which the work device 70 determines a cleaning work schedule based on the information transmitted from the monitoring terminal 100, and performs the cleaning work according to the determined schedule. Can be mentioned.

In the fourth embodiment described above, as described above, the work device 70 periodically refers to a predetermined cleaning work schedule (cleaning work execution date and time) stored in the storage unit 76. Cleaning work can also be carried out. At this time, the work device 70 does not carry out the cleaning work according to the fixed cleaning work schedule, but acquires the weather prediction information, the disease epidemic information, etc. provided by the information providing company from the monitoring terminal 100 of the monitoring center 8. The cleaning work schedule may be changed sequentially based on the acquired information, and the cleaning work may be carried out according to the changed schedule.

For example, when the working device 70 recognizes that there is a high possibility that a dryness warning will be issued based on the information received from the monitoring terminal 100, in the case of such weather, influenza or the like may occur. Therefore, the number of cleaning operations for the operation display unit 36 to be performed on the corresponding day will be increased. Further, when the working device 70 recognizes that there is a day when there is a high possibility of rainy weather based on the information received from the monitoring terminal 100, in the case of rainy weather, the operation display unit 36 is less likely to be soiled by dust. Therefore, it is expected that the number of cleaning operations for the operation display unit 36 on the relevant day will be reduced, or the floor of the ATM booth 2 will become wet and slippery. Increase the number of cleaning operations on the floor. Further, when the use of the customer's automated teller machine 30 is expected to decrease based on the weather information received from the monitoring terminal 100, the work device 70 increases the number of cleaning operations on the corresponding day. May be good.

<Fifth Example>
The following is an embodiment in which when the handset 54a of the handset 54 provided in the automated teller machine 30 is disengaged due to an earthquake or the like, the work device 70 returns the handset 54a to the receiver 54b. The fifth embodiment will be specifically described with reference to FIGS. 17 and 18. FIG. 17 is an explanatory diagram for explaining the present embodiment, and FIG. 18 is a sequence diagram showing the operation of the work system 1 according to the present embodiment. The work device 70 in this embodiment may be either a fixedly installed work device 70 or a movable self-propelled work device 70a.

First, before explaining the fifth embodiment, the background of the fifth embodiment will be briefly described. As described above, the handset provided in the conventional automated teller machine has a receiving unit that receives and outputs voice and a receiving unit that stores the receiving unit. This handset may be disconnected from the handset even though the handset is not in use in the event of an earthquake or when the customer forgets to return the handset to the handset. In such a case, in the past, the operator of the monitoring center who recognized that the earpiece was disconnected stopped the connection of the telephone line between the handset and the monitoring terminal, and sent maintenance personnel to the corresponding ATM booth. Dispatch. Then, maintenance personnel and the like carry out maintenance work for returning the receiving unit to the receiving unit and confirmation work for confirming the communication status between the handset and the monitoring terminal. However, until the maintenance staff or the like performs the above maintenance work, the receiving part is left in a state of being disconnected from the receiving part, and during that time, the operator of the monitoring center is supposed to be put on standby for the above confirmation work. ..

Therefore, in the present embodiment, the maintenance work of returning the receiving unit 54a to the receiving unit 54b is performed by the working device 70 installed in the ATM booth 2. Therefore, according to the present embodiment, since the receiving unit 54a can quickly respond to the event of disconnection, it is possible to provide the service to the customer without lowering the operating rate of the automatic teller machine 30. Moreover, it is possible to avoid having the operator wait for a long time until the maintenance work is completed.

(Step S201)
The operation flow of the maintenance work of this embodiment will be described below. First, when the handset detecting unit 506 detects that the receiving unit 54a of the handset 54 is detached from the receiving unit 54b, the automatic teller machine 30 notifies the monitoring terminal 100 of the monitoring center 8 of the detection result. Then, the process proceeds to step S203.

(Step S203)
The monitoring terminal 100 of the monitoring center 8 confirms the usage status of the handset 54 of the corresponding automated teller machine 30 based on the detection result transmitted from the automated teller machine 30. Specifically, if the operator of the monitoring center 8 cannot confirm the customer who is using the corresponding handset 54 for a call through the handset 112 of the monitoring terminal 100, the monitoring terminal 100 is in spite of the fact that the handset 54 is not used. , It is determined that the receiving unit 54a is detached from the receiving unit 54b. Then, the process proceeds to step S205.

(Step S205)
When the monitoring terminal 100 determines that the handset 54a is disconnected even though the handset 54 is not used, the monitoring terminal 100 carries out maintenance work for returning the handset 54a to the receiving unit 54b for the working device 70. Is transmitted together with the information regarding the corresponding automatic teller machine 30. Then, the process proceeds to step S207.

(Step S207)
Based on the received information, the work device 70 that has received the information from the monitoring terminal 100 uses the photographing unit 82 or the like of the work device 70 to determine whether or not there is a customer who uses the automatic teller machine 30 corresponding to the handset 54. Check. If it can be confirmed that there are no customers using the corresponding automatic teller machine 30, the process proceeds to step S209. If there is a customer who uses the corresponding automatic teller machine 30, the working device 70 outputs a voice for inducing the customer to place the receiving unit 54a on the receiving unit 54b. You may output from.

(Step S209)
The working device 70 searches for the receiving unit 54a by pulling the line cable 54c from the receiving unit 54b of the corresponding handset 54 by the working arm 78 while referring to the image acquired by the photographing unit 82. Further, as shown in FIG. 17, the working device 70 grips the found receiving portion 54a by the hand portion 202 of the working arm 78, and places the gripped receiving portion 54a on the receiving portion 54b. Then, the process proceeds to step S211.

(Step S211)
Further, the work device 70 transmits information to the effect that the maintenance work has been completed to the monitoring terminal 100. Then, the process proceeds to step S213.

(Step S213)
The monitoring terminal 100 of the monitoring center 8 that has received the information transmitted from the work device 70 confirms the communication status between the corresponding handset 54 and the monitoring terminal 100. For example, a specific signal is transmitted from the monitoring terminal 100 to the handset 54, a signal indicating that the specific signal is confirmed is returned from the handset 54 to the monitoring terminal 100, and the signal returned by the monitoring terminal 100 is received. By carrying out the procedure for confirming the communication status, the communication status between the handset 54 and the monitoring terminal 100 is confirmed. When it is confirmed by the monitoring terminal 100 that normal communication is ensured, a series of maintenance work is completed. On the other hand, if normal communication cannot be ensured, it is expected that there is a disconnection between the handset 54 and the monitoring terminal 100, or between the receiving unit 54a and the receiving unit 54b, so that the monitoring terminal 100 causes the display unit 108 to display a warning screen.

As described above, according to the fifth embodiment, since the work device 70 installed in the ATM booth 2 carries out the maintenance work of returning the earpiece 54a of the handset 54 to the receiving unit 54b, the corresponding ATM booth 2 Since maintenance personnel and the like are not dispatched to the service, it is possible to suppress the occurrence of costs such as labor, cost, and time required for maintenance work. Further, in the fifth embodiment, since the working device 70 can quickly respond to the event that the receiving unit 54a is detached from the receiving unit 54b, the operation rate of the automatic teller machine 30 is not lowered. The service can be provided to the customer, and the operator can be prevented from waiting for a long time.

<Sixth Example>
The sixth embodiment, which is an example of carrying out a collection operation for collecting a lost item L such as an umbrella or a cane left by a customer in the ATM booth 2, is specifically described below with reference to FIGS. 19 and 20. To explain. FIG. 19 is an explanatory diagram for explaining the present embodiment, and FIG. 20 is a sequence diagram showing the operation of the work system 1 according to the present embodiment. Further, the work device 70 in this embodiment will be described as a movable self-propelled work device 70a.

First, before explaining the sixth embodiment, the background of the sixth embodiment will be briefly described. Conventionally, when a customer forgets an umbrella, a cane, etc. in an ATM booth, a maintenance staff, etc. is dispatched to the relevant ATM booth based on the contact from the customer who owns these lost items. The guards and others were collecting lost items during regular patrols to ATM booths. However, even if the lost item is left behind in the ATM booth, maintenance personnel and the like cannot be dispatched immediately, so other customers take actions such as taking the lost item home without permission, which has been a problem. In addition, if lost items are left in the ATM booth for a long time, ATMs such as "The ATM booth is not properly managed" and "This financial institution leaves lost items (lost items) and will not return". This leads to customers having a bad image of the financial institution that operates and manages the booth. Therefore, in order to avoid causing such a bad image, the number of patrols of security guards and the like to the ATM booth will be increased, but the increase in the number of patrols will be a burden on financial institutions.

Therefore, in the present embodiment, the lost property L can be quickly collected by carrying out the collection work of collecting the lost property L by the self-propelled work device 70a arranged in the ATM booth 2. It is possible to prevent the customer from taking the lost property L home without permission, and thus to prevent a bad image of the financial institution. Further, since it is possible to reduce the number of maintenance personnel and the like assigned to and patrol the corresponding ATM booth 2, it is possible to suppress the occurrence of costs such as labor, cost, and time required for the work of collecting the lost property L.

(Step S301)
The operation flow of the maintenance work of this embodiment will be described below. First, the automatic teller machine 30 confirms that there are no customers in the ATM booth 2 by using the photographing device 16 or the like of the ATM booth 2 (see FIG. 1). If it is confirmed that there are no customers, the process proceeds to step S303.

(Step S303)
The automatic teller machine 30 photographs the ATM booth 2 by using, for example, a lost property detection unit 508 composed of a photographing device, and analyzes the photographed image to analyze the captured image, so that the lost property L placed in the ATM booth 2 is L. (For example, an umbrella or cane leaning against an automated teller machine 30, a bag left behind on the floor of an ATM booth 2, etc.) When an object that seems to be an object is detected, the shape of the object and the place where the object is placed are specified. , Based on the identified information, it is determined whether or not the detected object is the lost property L of the customer. If it is determined that the object is a lost item L, the automated teller machine 30 transmits information to the door control unit 14 requesting that the door 12 be locked in the closed state. Then, the process proceeds to step S305.

(Step S305)
The door control unit 14 locks the door 12 in the closed state based on the information transmitted from the automatic teller machine 30. At this time, a voice warning that the door 12 is locked may be output from the voice output unit 58 or the like of the automatic teller machine 30. Further, the door control unit 14 notifies the automatic teller machine 30 that the door 12 has been locked in the closed state. Then, the process proceeds to step S307.

(Step S307)
The automated teller machine 30 that has received the information from the door control unit 14 causes the self-propelled work device 70a to collect the lost property L based on the fact that the lost property L is detected by the lost property detection unit 508. The information to the effect that the lost item L is requested is transmitted together with the information regarding the lost item L (information such as the shape and position of the lost item L). Then, the process proceeds to step S309.

(Step S309)
The self-propelled work device 70a moves to the position where the lost item L is placed by using the moving mechanism unit 92 based on the received information about the lost item L, and uses the photographing unit 82 to move the image of the lost item L. Is obtained, and the lost property L is further collected using the working arm 78. In the self-propelled work device 70a, when the lost property L gripped by the work arm 78 cannot be confirmed by the photographing unit 82, the lost property L gripped by the working arm 78 can be confirmed by the photographing unit 82. Repeat the work of moving and collecting. Further, the self-propelled work device 70a stores the collected lost property L in the lost property storage 86 of the work device 70. Further, when the self-propelled work device 70a stores the lost item L in the storage 86, in order to manage the lost item L, the self-propelled work device 70a prints a tag in which management information is written, and the printed tag is a lost item. It may be attached to L. Then, the process proceeds to step S311.

(Step S311)
The self-propelled work device 70a transmits information to the effect that the collection work has been completed to the automatic teller machine 30 and the door control unit 14. At this time, the self-propelled work device 70a provides information about the customer who seems to have used the automatic teller machine 30 when the lost item L is misplaced with respect to the automatic teller machine 30 (information about transactions such as transaction time, etc.). Ask them to send an image of the customer's face, etc.). Then, the process proceeds to step S313.

(Step S313)
The door control unit 14 unlocks the door 12 based on the information transmitted from the self-propelled work device 70. Then, the process proceeds to step S315.

(Step S315)
The automatic teller machine 30 transmits information about a customer requested by the self-propelled work device 70a to the work device 70a. At this time, the automatic teller machine 30 may acquire information for transmission from the host computer 120 to the self-propelled work device 70a, if necessary. Then, the process proceeds to step S317.

(Step S317)
The self-propelled work device 70a stores the customer information transmitted from the automatic teller machine 30 in association with the lost property L stored in the storage 86, and completes a series of operations. The lost item L collected by the self-propelled work device 70a is collected from the self-propelled work device 70a by a maintenance worker or the like, and is returned at a bank counter or the like based on a contact from a customer who is the owner of the lost item L. Will be done. The stored customer information and the photographed image of the lost property L can be used to prevent a mistake in the return when the recovered lost property L is returned to the customer.

As described above, according to the sixth embodiment, since the self-propelled work device 70a arranged in the ATM booth 2 carries out the collection work for collecting the lost property L, the maintenance staff in the corresponding ATM booth 2 Etc. are not dispatched, so that it is possible to suppress the occurrence of costs such as labor, cost, and time required for collection work. Further, in the sixth embodiment, since the self-propelled work device 70a quickly collects the lost item L, another customer takes the lost item L home without permission. This can be avoided, which in turn creates a bad image of financial institutions.

If it is difficult to determine whether or not the object placed in the ATM booth 2 is the lost property L of the customer by the automatic teller machine 30 or the like, the image of the photographed object is displayed on the monitoring center 8. It may be determined whether or not the object is a lost item L by transmitting it to the monitoring terminal 100 and analyzing the transmitted image by the operator. Then, when the operator determines that the object is a lost item L, the monitoring terminal 100 includes information such as the shape of the lost item L and the position of the lost item L obtained by the operator's analysis, and the lost item L. Information to the effect that the collection work of the object L is requested may be transmitted to the automatic teller machine 30 or the self-propelled work device 70a.

<7th Example>
The sixth embodiment described above is applied to the collection of medium B (card-like medium such as a card, statement slip, booklet-like medium such as a passbook, banknote, coin, etc.) that the customer has forgotten to remove from the automated teller machine 30. May be good. A seventh embodiment, which is an example of carrying out a collection operation for collecting the forgotten medium B, will be described below with reference to FIG. 21. FIG. 21 is an explanatory diagram for explaining the present embodiment. The work device 70 in this embodiment may be either a fixedly installed work device 70 or a movable self-propelled work device 70a.

First, before explaining the seventh embodiment, the background of the seventh embodiment will be briefly described. In a conventional automated teller machine, various media that the customer forgets to take even though they are discharged from the automated teller machine toward the customer during a transaction are stored in a plurality of storages in the automated teller machine. It is stored every time. Therefore, even if a plurality of media are forgotten by the same customer, the media stored in the storage are not stored in association with each other. Therefore, when returning the forgotten media to the customer, It takes time and effort to verify the identity of each medium.

Therefore, in this embodiment, the work device 70 arranged in the ATM booth 2 performs a collection operation for collecting the forgotten medium B, and when the forgotten medium B is forgotten by the same customer, a plurality of the forgotten media B are collected. Media B are linked to each other and managed. Therefore, according to this embodiment, when returning a plurality of forgotten media B to the same customer, it is possible to return the media only by performing the identity verification once, which greatly saves the trouble of the identity verification. be able to.

The operation flow of the collection work of this embodiment will be described below. A failure monitoring unit 500 (specifically, a forgotten medium detection unit 500c) provided in the card insertion slot 40a, the passbook insertion / discharge port 42a, the bill deposit / withdrawal port 44a, and the coin deposit / withdrawal port 46a of the automatic teller machine 30 When the medium B is detected for a predetermined time or longer, it is assumed that the customer has forgotten to remove the medium B, and the detection result is output to the control unit 32 (note that, in FIG. 21, the medium B is provided in the card insertion slot 40a). The forgotten medium detection unit 500c is shown in the figure). Based on the detection result, the control unit 32 controls the transport path 64 (see FIG. 12) provided in the automated teller machine 30 to put the forgotten media B into the storage 62 corresponding to the type of medium. Transport. At this time, the automatic teller machine 30 acquires and holds information (customer name, customer's face image, etc.) about the customer who has forgotten to take the medium B for later transmission to the work device 70.

The automated teller machine 30 requests the collection of information that the forgotten medium B is stored in the storage 62 or that the collection work for collecting the forgotten medium is requested at a predetermined date and time. It is transmitted to the working device 70 together with the information of the type of the medium B to be used. At this time, it is preferable that the automated teller machine 30 transmits information to the effect that the collection operation is requested at a timing such that the operating rate of the automated teller machine 30 does not decrease.

Then, when carrying out the collection work for collecting the medium B, the work device 70 notifies the automatic teller machine 30 that the collection work is to be carried out. Upon receiving this notification, the automated teller machine 30 stops operating.

The working device 70 unlocks the door 52 of the automated teller machine 30 in the same manner as in the first embodiment. Further, as shown in FIG. 21, the working device 70, like the door 52, authenticates the authentication mechanism provided in the storage 62 by using the authentication mechanism 88 of the working device 70. The storage 62 in the automated teller machine 30 can be opened. Then, the work device 70 collects the forgotten medium B stored in the storage 62 by using the work arm 78. At this time, the work device 70 simultaneously collects a plurality of media B forgotten by the same customer and stores them in one storage 86 of the work device 70, or links the plurality of media B to each other ( For example, the collected media B are stored in a plurality of storages 86 (by allocating the media management information associated with each other). Further, the working device 70 requests the automated teller machine 30 to transmit information (customer name, customer's face image, etc.) about the customer who has forgotten to take the medium B.

The automated teller machine 30 transmits information about the customer requested by the working device 70 to the working device 70. Then, the work device 70 stores the customer information transmitted from the automatic teller machine 30 in association with a plurality of media B stored in the storage 86 and forgotten by the same customer, and completes a series of operations. To do. The medium B collected by the work device 70 is collected from the work device 70 by a maintenance worker or the like, and is returned at a bank counter or the like. The stored customer information can be used for identity verification when returning the collected medium B to the customer.

As described above, according to the seventh embodiment, the work device 70 arranged in the ATM booth 2 carries out the collection work for collecting the forgotten medium B, and the plurality of collected media B are collected by the same customer. In the case of the forgotten medium B, a plurality of media B are linked to each other and managed. Therefore, according to this embodiment, when returning a plurality of forgotten media B to the same customer, it is possible to return the media only by performing the identity verification once, which greatly saves the trouble of the identity verification. be able to.

<8th Example>
See FIG. 22 below for an eighth embodiment in which the working device 70 protects the automated teller machine 30 from destruction and robbery by a suspicious person trying to steal cash. Will be explained concretely. FIG. 22 is an explanatory diagram for explaining the present embodiment. The work device 70 in this embodiment will be described as a movable self-propelled work device 70a.

First, before explaining the eighth embodiment, the background of the eighth embodiment will be briefly described. In a conventional automated teller machine, if the automated teller machine is destroyed or stolen by a thief trying to steal cash, the automated teller machine or a surveillance camera or sensor installed in the ATM booth will be used. By reporting the information about the detected abnormality to the monitoring center, guards and others will be dispatched to the ATM booth to control the thief. However, if the ATM booth is far from the waiting area for security guards and the like, when the security guards and the like arrive at the ATM booth, the automatic teller machine 30 may have already been destroyed or stolen. Further, if the acquired information on the thief (for example, information such as a thief's face image) is stored in the storage unit of the automated teller machine, the information is lost together with the automated teller machine. It cannot be used to arrest the criminal, and as a result, it is not effective in preventing theft or destruction of automated teller machines.

Therefore, in this embodiment, the self-propelled work device 70a arranged in the ATM booth 2 interferes with the destruction and theft of the automatic trading device 30 by a thief (suspicious person) trying to steal cash. By doing so, it is possible to protect the automatic teller machine 30 from destruction and theft, gain time for the guards and the like to arrive at the ATM booth 2, and lead to the arrest of the criminal by the guards and the like.

The operation flow of this embodiment will be described below. Destruction or theft of the automatic trading device 30 by the photographing device (monitoring device) 16 (see FIG. 1) of the ATM booth 2, the customer monitoring photographing device 510 or the impact detection unit 512 provided in the automatic trading device 30 or the like. For example, when a suspicious person who hits the automated teller machine 30) is detected, or when a person with suspicious behavior, a helmet or a masked person, etc. is detected, the customer monitoring imaging device 510 Etc. notify the self-propelled work device 70a and the monitoring terminal 100 of the monitoring center 8 of the detection result.

The self-propelled working device 70a that has received the detection result identifies the automated teller machine 30 that has been destroyed or stolen based on the detection result, and moves to the identified automated teller machine 30. Then, the self-propelled work device 70a, for example, gets in between the front surface of the automatic teller machine 30 and a suspicious person, or moves to the side surface of the automatic teller machine 30 to and the fixed portion 60 of the automatic teller machine 30. It engages with the fixing portion 96 of the self-propelled working device 70a and fixes itself to the automatic teller machine 30. Since the weight of the automatic teller machine 30 increases due to the self-propelled work device 70a being fixed to itself, it becomes difficult for a suspicious person to carry the automatic teller machine 30 out of the ATM booth 2, and the automatic teller machine 30 becomes difficult to carry out. Theft becomes difficult. The fixing of the self-propelled work device 70a to the automatic teller machine 30 is not limited to the mechanical engagement of the fixing portions 60 and 96. For example, the electromagnet built in the self-propelled work device 70a. It may be realized by attracting to the fixed portion 60 of the automatic teller machine 30 by the magnetic force of.

Further, when the self-propelled work device 70a is fixed to the automatic teller machine 30, the self-propelled work device 70a protects the front surface and the side surface of the automatic teller machine 30 (for example, the work arm 78 It is preferable that the protective cover 98 incorporated in the self-propelled work device 70a is taken out from the self-propelled work device 70a and the front surface of the automatic teller machine 30 is covered with the taken-out protective cover 98). This can prevent a suspicious person from further destroying the automated teller machine 30. Further, the self-propelled work device 70a preferably acquires information (face image, height information of the suspicious person, etc.) that allows the characteristics of the suspicious person to be understood, and makes it easy for the suspicious person to be identified by another person. A dye or a special paint (for example, a dye contained in a general security color ball, a luminol reaction solution, etc.) may be attached to a suspicious person.

As described above, according to the eighth embodiment, the self-propelled work device 70a arranged in the ATM booth 2 protects the automatic trading device 30 from destruction and robbery by a suspicious person who tries to steal cash. Therefore, it is possible to suppress the occurrence of costs such as labor, cost, and time required for allocating security guards to the ATM booth 2. Further, according to the present embodiment, since the self-propelled work device 70a can quickly respond when a suspicious person is detected, the theft of the automatic teller machine 30 can be effectively prevented.

Further, in the eighth embodiment, by fixing the self-propelled work device 70a to the automatic teller machine 30, the weight of the automatic teller machine 30 increases, so that the suspicious person transfers the automatic teller machine 30 from the ATM booth 2. It becomes difficult to carry it out, and the theft of the automated teller machine 30 can be prevented. In addition, when the self-propelled work device 70a is fixed to the automatic teller machine 30, the self-propelled work device 70a protects the automatic teller machine 30 to prevent a suspicious person from destroying the automatic teller machine 30. be able to. Furthermore, according to the present embodiment, even if the automated teller machine 30 cannot be completely protected from destruction, the self-propelled working device 70a can delay the destruction or theft of a suspicious person. , It is possible to gain time until the arrival of security guards, etc., and to lead to the suppression of suspicious persons by security guards, etc.

In this embodiment, fixing the self-propelled working device 70a to the automated teller machine 30 is not limited to increasing the weight of the automated teller machine 30, but is self-propelled to the automated teller machine 30. By fixing the type work device 70a, the capacity of the automatic teller machine 30 is increased (for example, the capacity is increased to the extent that it is difficult to transport from the door 12 of the ATM booth 2), and the automatic teller machine 30 is made into an ATM. It may not be possible to carry it out from the booth 2, and the content of the crime prevention action to prevent the theft of the automated teller machine 30 by the self-propelled working device 70a is not particularly limited. Further, in the present embodiment, the automatic teller machine 30 may be protected from destruction or robbery by a suspicious person by fixing the plurality of self-propelled work devices 70a to one automated teller machine 30. Further, the self-propelled working device 70a in the present embodiment is not limited to the form shown in FIG. 22, and may be, for example, a form such as a wall made of sturdy metal. By covering the automatic teller machine 30 with a work device having a shape like a wall, it is possible to prevent a suspicious person from destroying or stealing the automatic teller machine 30.

Further, in this embodiment, since it is expected that a suspicious person will destroy the automatic teller machine 30 by using a gas burner, oil, or the like, the above-mentioned fire detection unit provided in the ATM booth 2 ( A suspicious fire is detected by (not shown), and oil sprinkled on an automated teller machine 30 is detected by an odor sensor (not shown) that detects the odor of combustible gas to detect the vandalism of a suspicious person. May be good.

<9th Example>
In the first to eighth embodiments described above, it has been described that information is transmitted and received between the automated teller machine 30 and the working device 70 by using wireless communication. On the other hand, in the ninth embodiment described below, instead of wireless communication, an image is provided in the automated teller machine 30 as a lost property detection unit 508, which is a type of monitoring unit 56, and a customer photography imaging device 510. Information is exchanged between the automated teller machine 30 and the work device 70 by using the device and the display unit 94 provided on the work device 70. Such an embodiment will be described with reference to FIGS. 23 and 24. 23 and 24 are explanatory views for explaining the ninth embodiment. The work device 70 in this embodiment will be described as a movable self-propelled work device 70a.

The imaging device (recognition unit) (second imaging device) (lost property detection unit 508 in FIG. 23) provided in the automated teller machine 30 is constantly, periodically, or within a predetermined range. When it is detected that an object has entered the inside, image monitoring (continuously acquiring an image of the object) is started. Then, the automatic teller machine 30 analyzes the image acquired by the photographing device 508, and when a predetermined image registered in advance is recognized, performs a predetermined process based on the recognition result.

Specifically, in the photographing device 508, as shown in FIG. 23, the moving self-propelled working device 70a is within a predetermined distance range from the automated teller machine 30 (for example, within 2 to 3 m from the automated teller machine 30). In the case of entering, image monitoring is performed on the self-propelled work device 70a. Then, when trying to transmit information from the self-propelled work device 70a to the automatic teller machine 30 (for example, in order for the self-propelled work device 70a to start work on the automatic teller machine 30, the automatic teller machine 30 The self-propelled work device 70a corresponds to the information to be transmitted to the display unit (notification unit) 94, as shown in FIG. 24, when notifying the information that the operation is requested to be stopped. The bar code screen 900 (for example, the bar code corresponding to the information requesting the shutdown) is displayed. The screen displayed on the display unit 94 is not limited to the barcode screen 900 as shown in FIG. 24, and for example, predetermined marks, symbols, and characters associated with the information to be transmitted in advance. , Numbers, etc. Further, it is preferable that the self-propelled work device 70a moves toward the automatic teller machine 30 while pointing the display unit 94 toward the photographing device 508 so that the display unit 94 can be photographed by the photographing device 508 of the automated teller machine 30. ..

Then, when the automatic trading device 30 can analyze the image acquired by the photographing device 508 by the control unit 32 and recognize the barcode displayed on the display unit 94 of the self-propelled work device 70a. Refers to a data table in which a barcode and a processing content are associated with each other, which is stored in advance in the storage unit 48, and extracts information on the processing content (for example, operation stoppage) corresponding to the recognized barcode. Subsequently, the control unit 32 controls each functional unit in the automated teller machine 30 to perform a predetermined process (for example, stop the operation) based on the information of the extracted processing content.

As described above, according to the ninth embodiment, the self-propelled work device 70a is obtained by using the photographing device 508 provided in the automated teller machine 30 without using a special wireless communication and wireless communication device. Can transmit information to the automated teller machine 30. Further, according to the present embodiment, even if a radio wave that interferes with wireless communication is emitted from the outside, information can be transmitted from the self-propelled work device 70a to the automated teller machine 30 without being affected by the disturbed radio wave. it can. Information may be transmitted from the automatic teller machine 30 to the self-propelled work device 70a by using the photographing unit 82 of the self-propelled work device 70a and the operation display unit 36 of the automatic teller machine 30 in the same manner as described above. ..

Note that the present embodiment is not limited to transmitting information by images. For example, the self-propelled work device 70a outputs a predetermined voice from the voice output unit 90 to the automatic teller machine 30. However, the automated teller machine 30 transmits information by acquiring a predetermined voice output from the voice output unit 90 by a sound collector (recognition unit) (not shown) provided as one type of the monitoring unit 56. Or may realize the transmission of information by using infrared rays or the like.

<< Summary >>
As described above, according to the first to ninth embodiments, since the work device 70 installed or arranged in the ATM booth 2 carries out maintenance work, crime prevention, etc., it is quick to respond to an event that has occurred. In addition, it is possible to suppress the occurrence of costs such as labor, cost, and time required for patrol and placement of maintenance personnel and the like.

In addition, in the above-described embodiment, the case where it is applied to the work system 1 including the automatic teller machine 30 installed in the ATM booth 2 has been described, but in the present embodiment, it is not limited to the automatic teller machine 30. Instead, it may be applied to work systems including vending machines and vending machines.

Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. Any person who has ordinary knowledge in the field of technology to which the present invention belongs may come up with various modifications, combinations or modifications within the scope of the technical ideas described in the claims. It is clear, and it is understood that these also naturally belong to the technical scope of the present invention.

In addition, each step in the processing of the present embodiment described above does not necessarily have to be processed in the order described. For example, each step may be processed in an appropriately reordered manner. Further, each step may be partially processed in parallel or individually instead of being processed in chronological order. Further, the processing method of each step does not necessarily have to be processed according to the described method, and may be processed by, for example, another device or functional unit.

1 Work system 2 ATM booth 6 Communication network 8 Monitoring center 10 Backyard space 12 Door 14 Door control unit 16, 510 Imaging device 18 Sound collector 20 Lighting device 22 Switch panel 24, 62, 84, 86 Storage 30 Automatic trading device 30a, 30b Unit 32, 72, 102 Control unit 34, 74, 104 Communication unit 36 Operation display unit 38 Maintenance operation unit 40 Card reader unit 40a Card insertion slot 42 Banknote entry / discharge port 42a Banknote deposit / withdrawal section 44a Banknote deposit / withdrawal port 46 Coin deposit / withdrawal section 46a Coin deposit / withdrawal port 48, 76, 106 Storage section 50 Safe section 50a Banknote cassette 52 Door 52a Handle section 52b, 88 Authentication mechanism 54, 112 Handset 54a Earpiece section 54b Receiver section 54c Line cable 56 Monitoring unit 58, 90 Audio output unit 60, 96 Fixed unit 64 Transport path 64a Transport roller 70, 70a Work equipment 78 Work arm 80 Air nozzle 80a Nozzle unit 82 Imaging unit 92 Moving mechanism unit 94 Display unit 98 Protective cover 100 Monitoring terminal 108 Display 110 Operation 120 Host computer 200, 200a to c Arm 202 Hand 204, 204a to d Joint 500a Media detector 500b Capacity detector 500c Forgotten media detector 502 Illumination detector 504 Dirt detector 506 Handset Detection unit 508 Lost property detection unit 512 Impact detection unit 900 Bar code screen B Forgotten medium C Cleaning tool T Banknote L Lost property

Claims (16)

An automated teller machine that trades with customers,
A work device that is communicably connected to the automated teller machine and works around the automated teller machine.
Including
The automated teller machine
A monitoring unit that monitors deficiencies in the automated teller machines,
A notification unit that notifies the work device of the monitoring result acquired by the monitoring unit, and
A display unit that displays information to the customer,
Have,
The monitoring unit is a dirt detection unit that detects dirt on the display unit as the defect.
The work device is a work system that performs work for removing dirt on the display unit based on the detection result of the dirt detection unit. The work system according to claim 1, wherein the work device further includes a work arm or an air nozzle for carrying out the work. The working device
A work arm with a hand part and
It also has a storage for storing cleaning tools,
The work system according to claim 1, wherein the hand portion of the work arm grips the cleaning tool taken out from the storage and removes dirt from the display portion. The working device
It also has an air nozzle that sucks or discharges air,
The work system according to claim 1, wherein the air nozzle removes dirt from the display unit. The dirt detection unit is a photographing device for photographing the display unit, and by comparing the image of the display unit photographed by the photographing device with the image of the display unit in a normal state stored in the storage unit. The work system according to any one of claims 1 to 4, which detects dirt on the display unit. An automated teller machine that trades with customers,
A work device that is communicably connected to the automated teller machine and works around the automated teller machine.
Including
The automated teller machine
A monitoring unit that monitors deficiencies in the automated teller machines,
A notification unit that notifies the work device of the monitoring result acquired by the monitoring unit, and
A handset including a receiver with which the customer makes a call and a receiver on which the receiver is placed,
Have,
The monitoring unit is a handset detection unit that detects the state of the earpiece as the defect.
The working device is a working system that performs work of returning the receiving unit in a state of being detached from the receiving unit to the receiving unit based on the detection result of the handset detecting unit. The working system further includes a monitoring terminal that monitors the automated teller machine.
The detection result of the handset detection unit is notified to the monitoring terminal.
The work system according to claim 6, wherein the work device performs a work of placing the receiver detached from the receiver on the receiver in response to a work execution request from the monitoring terminal. The work system according to claim 6 or 7, wherein the work device further includes a work arm for carrying out the work, and uses the work arm to perform a work of placing the receiver on the receiver. The handset detector
By being pressed by the receiving portion, it is detected that the receiving portion is placed on the receiving portion, and the receiver is detected.
The work system according to any one of claims 6 to 8, wherein when the handset detecting unit is no longer pressed, it is detected that the receiving unit is in a state of being detached from the receiving unit. An automated teller machine that trades with customers,
A work device that is communicably connected to the automated teller machine and works around the automated teller machine.
Including
The automated teller machine
A monitoring unit that monitors deficiencies in the automated teller machines,
A notification unit that notifies the work device of the monitoring result acquired by the monitoring unit, and
A safe that stores cash and
Have,
The monitoring unit is a capacity detection unit that detects the capacity of cash stored in the safe unit as the defect.
The working device
Further having a work arm for carrying out the above work
Based on the detection result of the capacity detection unit, the working arm is used to acquire a cassette in which cash is stored from a predetermined position, and the cassette is stored in the automatic teller machine to perform the automatic transaction. A work system that performs the work of refilling a device with cash. When the automatic teller machine determines that the amount of cash required to continue future transactions is insufficient based on the detection result of the capacity detection unit, the automatic teller machine is replenished with cash. The work system according to claim 10, which notifies information requesting work. The working system further includes a monitoring terminal that monitors the automated teller machine.
The work system according to claim 10 or 11, wherein the work apparatus transmits a cash replenishment request to the monitoring terminal when it determines that the inventory of cash placed at the predetermined position is insufficient. .. The work system according to any one of claims 10 to 12, wherein the work device unlocks the door of a unit in which the safe unit provided in the automatic teller machine is housed by the work arm. The working device
It also has a storage for storing the authentication mechanism used to unlock the door.
The work system according to claim 13, wherein a hand portion provided on the work arm grips the authentication mechanism taken out from the storage and unlocks the door. The work system according to any one of claims 1 to 5 and 10 to 14, wherein the work device determines a date and time when the work is performed based on the monitoring result. The work system according to any one of claims 1 to 15 , wherein the work device includes a movement mechanism unit for moving the work device.

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