JP6766024B2 - Order management system, order management device and order management program - Google Patents

Description

The present invention relates to an order management technique.

For example, Patent Document 1 discloses an ordering transaction system. In Patent Document 1, when the ordering party system notifies the ordering party system of the unit parts manufacturer of the order confirmation information of the purchased parts and the supply presentation information of the components via the ordering party database on the ordering network, The contractor system starts the production preparation of the purchased parts and notifies the contractor system of the component manufacturer of the supply instruction request information of the component parts via the data exchange storage area on the information sharing network. On the other hand, the contractor system notifies the company of the confirmation of the supply instruction request for the notified component parts. Further, when the ordering party system notifies the contractor system of the order confirmation information of the component parts via the orderer database, the component parts are based on the supply instruction request information of the component parts and the order confirmation information of the component parts. Start preparation for production.

Japanese Unexamined Patent Publication No. 2005-301728

The conventional technique including Patent Document 1 is a production planning method based on the production of a new order after the production of the existing order is completed for the new order of the customer, and is based on the plan. I judged the delivery date and answered.
However, with such a method, it takes time to reply to the delivery date to the customer, it is difficult to review the production plan for new orders, and it is difficult to improve the production efficiency by reviewing the production plan. ..

According to the present invention, the sales department can confirm the delivery date of a specific product in real time from an information device terminal such as a personal computer or a smartphone, and can make a provisional order to a customer, and the business department is optimal according to the fluctuation of the provisional order to the customer. The purpose is to provide an order management system that can quickly review and set various production plans.

The present invention uses IoT technology to capture temporary order information for a customer, and together with in-house parts inventory information and production plan information, responds to fluctuations in temporary orders on the condition that it does not affect the delivery date of existing orders. Temporarily set the optimum production review (advance production, quantity change (increase / decrease) production, supplementary production, replacement production, interrupt production, postponement production, etc.) and set the delivery date in real time based on the temporarily set production plan. It is the answer.

According to one aspect of the present invention, it is an order management system having an information device terminal and an order management device, and the order management device manages production plan information including an operating status and a required time of a production process of each product. Temporary order information including the model, quantity, delivery place and delivery date of the product that the customer wants to purchase, which is input from the information device terminal via the network, and the provisional order information based on the production plan information. The temporary order management unit that calculates the delivery date and returns it to the information device terminal via the network and updates the production plan information, and the formal order information from the customer input from the information device terminal via the network. If the corresponding provisional order information exists, the provisional order is changed to a formal order to finalize the production plan information, and if the provisional order information corresponding to the formal order information does not exist, the formal order is received. It is characterized by including a formal order management unit that calculates a delivery date for a customer's formal order based on the information and the production plan information, returns it to the information device terminal via the network, and updates the production plan information. An order management system will be provided.

The order management device is configured to have a parts inventory management unit that manages parts inventory information of parts to be used, and even if a fixed delivery date of a formal order or a provisional delivery date of a provisional order is calculated and returned including the parts inventory information. good.
In addition, the delivery date calculated by the official order management department and the updated production plan information, etc. are more likely to be confirmed than the provisional delivery date, etc., in consideration of the case of withdrawing the order (when changing again) after the formal order. May be treated as a formal order candidate and a formal production plan information candidate in the sense that there are uncertain factors. The same applies to the following.

When an existing provisional order is canceled, the provisional order management department updates the parts inventory information and production plan information of the remaining provisional order, newly calculates the provisional delivery date based on the updated information, and at the same time. When there is a new provisional order, it is judged whether or not all or part of the above production plan information can be reviewed, provided that the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order are not delayed. , Only when the above review is possible, the parts inventory information and production plan information are updated based on the reviewed production plan information, the provisional delivery date is calculated based on the updated information, and when the above review is not possible. It is preferable that the production plan information is updated on the condition that the review is not performed, the provisional delivery date is calculated based on the update information, and the calculated provisional delivery date is returned to receive a provisional order.

The provisional order management department determines whether or not there is a change in the provisional order, and only when there is a change in the provisional order, based on the changed provisional order information and production plan information, the fixed delivery date of the existing formal order and the fixed delivery date. Only when it is possible to review all or part of each production plan information and review all or part of each production plan information on the condition that it does not affect the provisional delivery date of the provisional order. On condition that each production plan information is reviewed, the provisional delivery date is calculated based on the production plan information, and if it is not possible to review all or part of each production plan information, each production plan information is reviewed. It is preferable to calculate the provisional delivery date based on the production plan information, calculate the provisional delivery date to the information equipment terminal, and return the calculated provisional delivery date to receive the provisional order on condition that the above is not performed.

The formal order management unit inputs formal order information from a customer from the information device terminal via a network, confirms the existence of the provisional order information corresponding to the formal order information, and obtains the provisional order information. If it exists, the provisional order information is changed to the formal order information to determine the production plan information, and if the provisional order information does not exist, the customer is based on the formal order information and the production plan information. It is preferable to calculate the delivery date for the formal order from the company, return it to the information device terminal via the network, update the production plan information, and receive the formal order.
The production plan may be reviewed by any one or more means such as advance production, quantity change production, supplementary production, shunting production, interrupt production, and postponement production.
In addition, the production plan may be reviewed in the order of priority of advance production, quantity change production, replenishment production, shunting production, interrupt production, and postponement production.
In addition, the above-mentioned production plan is reviewed by giving priority to the production plan of the product whose shipment time is earlier by combining advance production, quantity change production, replenishment production, shunting production, interrupt production, and postponement production. Then it is good.
In addition, the revision of the production plan is the production of formal orders or provisional orders with a larger production quantity of products of the same model by combining advance production, quantity change production, replenishment production, replacement production, interrupt production, and postponement production. It is advisable to give priority to the plan and review it.
In addition, the above-mentioned production plan is reviewed by giving priority to the production plan of formal orders over the production plan of provisional orders by combining advance production, quantity change production, replenishment production, shunting production, interrupt production, and postponement production. It is good to do.
The review of the production plan information preferably includes a review by any one or a plurality of means of advance production, quantity change production, supplementary production, shunting production, interrupt production, and postponement production.
It is preferable to review the production plan information in the order of priority of advance production, quantity change production, supplementary production, shunting production, interrupt production, and postponement production.
The production plan information is reviewed by giving priority to the production plan information of products with earlier shipment time by combining advance production, quantity change production, replenishment production, shunting production, interrupt production, and postponement production. It is preferable to do it.
The review of the production plan information is a production plan for formal orders or provisional orders in which the production quantity of products of the same model is larger due to the combination of advance production, quantity change production, supplementary production, replacement production, interrupt production, and postponement production. It is preferable to give priority to information and review it.
In the review of the production plan information, the production plan information of the formal order is prioritized over the production plan information of the provisional order by the combination of the advance production, the quantity change production, the supplementary production, the shunting production, the interrupt production, and the postponement production. It is preferable to review it.

Further, at least, the distribution management department that manages the distribution information including the shipment and delivery of the product ordered by the customer is included, and the distribution management department includes the distribution search information of the product input from the information device terminal via the network and the official order. It is preferable to return the distribution progress information of the product to the information device terminal based on the delivery location of the information, the delivery information (not shown), and the production plan information.

The present invention may be an order management device in an order management system having an information device terminal and an order management device, and is for causing a computer to execute an order management method in an order management system having an information device terminal and an order management device. Program may be used.

In the present invention, the delivery date can be answered in real time. In addition, there is an advantage that optimal production review (advanced production, quantity change production, supplementary production, shunting production, interrupt production, postponed production, etc.) can be performed according to fluctuations in provisional orders.

It is a functional block diagram which shows one configuration example of the order management system by embodiment of this invention. It is a flowchart which shows the flow of the process in the provisional order management part of the order management system by this embodiment. It is a flowchart which shows the flow of the process in the provisional order management part of the order management system by this embodiment. It is a flowchart which shows the process flow in the formal order management part of the order management system by this embodiment. It is a flowchart which shows the flow of processing in the physical distribution management part of the order management system by this embodiment.

In the present specification, the term "customer" refers to an object that sells its own products and services. It includes not only customers who have already made transactions, but also customers who have (potentially) make transactions for the first time.
Further, in the present specification, "review of production plan information" means to review production plan information by means such as advance production, quantity change production, interrupt production, and postponement production.
Hereinafter, the order management technique according to the embodiment of the present invention will be described in detail with reference to the drawings.

(First Embodiment)
FIG. 1 is a functional block diagram showing a configuration example of an order management system according to the first embodiment of the present invention. 2 and 3 are flowcharts showing a processing flow in the provisional order management unit of the order management system according to the present embodiment. FIG. 4 is a flowchart showing a processing flow in the formal order management unit of the order management system according to the present embodiment. FIG. 5 is a flowchart showing a processing flow in the distribution management unit of the order management system according to the present embodiment.

As shown in FIG. 1, in the order management system A according to the present embodiment, the order management device 1 such as an in-house server and the information device terminal 11 such as a personal computer or a smartphone are connected to a communication network NT such as the Internet or an intranet. Is connected by. The information device terminal 11 is owned by, for example, an employee of a sales department, and when an order is placed based on a customer's order (temporary order, formal order), the customer's temporary order is placed or specified in real time. You can check the delivery date of the product. In addition, employees of business divisions can quickly set optimal production plan information according to fluctuations in temporary orders received by customers.

The order management device 1 can calculate, for example, a provisional delivery date or a formal delivery date based on the information from the information device terminal 11 and return it to the information device terminal 11.
The information device terminal 11 has, for example, a control unit 11a, a communication unit 11b, a storage unit 11c, a display unit 11d, and an input unit 11e.
The order management device 1 includes, for example, a control unit 3, a storage unit 5, and a communication unit 7. Various data are stored in the storage unit 5, and a program for causing the CPU, which is the control unit 3, to execute various processes is stored. In the control unit 3, the management unit that executes processing by these programs is as follows.

The control unit 3 includes a parts inventory management unit 3-1, a production planning management unit 3-2, a temporary order management unit 3-3, a formal order management unit 3-4, and a distribution management unit 3-5. Have.
The parts inventory management unit 3-1 manages the parts inventory information D1 of the parts to be used for each product. The production plan management unit 3-2 manages the production plan information D2 including the operation status and the required time of each production plan of each product. The provisional order management unit 3-3 includes, for example, provisional order information D3 including the model, quantity, delivery place, and delivery date of the product that the customer wants to purchase, which is input from the information device terminal 11 via the network NT, and the parts. Based on the inventory information D1 and the production plan information D2, the provisional delivery date based on the provisional order to the customer is calculated and returned to the information device terminal 11 via the network NT, and the parts inventory information D1 and the production plan information D2 are sent. Update.

The parts inventory management unit 3-1 has an arbitrary configuration. For example, in a company, the material procurement department calculates the required quantity of each part based on the sales forecast information of each product and the parts information of each product, and purchases so that there is no shortage of parts. Is often done. According to this method, unless there is a sudden mass order for a product, the parts required to produce the product are sufficient. In other words, the material procurement department manages the inventory of parts, but if the parts are constantly replenished and managed, the "order management system" does not receive parts inventory information from the parts inventory management department. However, this is because there is no delay in delivery due to a shortage of parts. In other words, the parts inventory management unit 3-1 functions when a sudden large-scale order for a product is received.
In addition, the part information of the parts used for each product is a component of any of the parts inventory management unit 3-1, the production plan management unit 3-2, the temporary order management unit 3-3, and the formal order management unit 3-4. May be owned by. If the provisional order management unit 3-3 owns it, it is preferable that the formal order management unit 3-4 also owns it.

As for the "delivery place" in this specification, the delivery date can be determined by the "area", for example, the Kanto area is delivered in one day and the Tohoku area is delivered in two days, as in the case of online sales. Since there are cases, "delivery place" means to include "delivery area (delivery area)".
Alternatively, except for specific remote islands, if the order confirmation date is in the morning, delivery may be made two days after the next day in principle.

The formal order management unit 3-4 changes the provisional order to a formal order when the provisional order information D3 corresponding to the formal order information D5 from the customer input from the information device terminal 11 via the network NT exists. If the parts inventory information D1 and the production plan information D2 are confirmed and the provisional order information D3 corresponding to the formal order information D5 does not exist, the customer is based on the formal order information D5, the parts inventory information D1 and the production plan information D2. The delivery date for the official order is calculated and returned to the information device terminal 11 via the network NT, and the parts inventory information D1 and the production plan information D2 are updated. Here, whether or not the provisional order information D3 corresponding to the formal order information D5 from the customer exists is determined based on the "presence or absence of provisional order (if any, provisional order number)" in the formal order information D5. can do. The formal order management unit 3-4 has, for example, a formal delivery date calculation unit 3-4-1, a production plan review possibility determination unit 3-4-2, and an order information determination unit 3-4-3. The provisional order management unit 3-3 has a provisional delivery date calculation unit 3-3-1 and a production plan review possibility determination unit 3-3-2.
An example of information data will be illustrated below.
The provisional order information at the time of provisional order and the formal order information at the time of formal order will be described by way of example.

1) Temporary order information at the time of provisional order
・ Date of provisional order
・ Scheduled date of official order
・ Validity period of provisional orders (selection type or entry type)
・ Customer name (customer name)
・ Product name ・ Series name ・ Model
·quantity
・ Delivery destination (location, company name, affiliation, person in charge, etc.)
・ Desired delivery date

2) Formal order information at the time of formal order
・ Date of official order
・ Presence / absence of provisional order (if yes, provisional order number)
・ Customer name (customer name)
・ Product name ・ Series name ・ Model
·quantity
・ Delivery destination (location, company name, affiliation, person in charge, etc.)
The information is not limited to the above.

In this embodiment, the following seven events will be dealt with as the "motivational" events for reviewing the production plan.
(1) When a new provisional order is placed (2) When a provisional order is canceled (3) When the content of the provisional order is changed while maintaining the handling of the provisional order (4) When the content of the provisional order is officially ordered When changing (5) When a new formal order is placed without a provisional order (6) When the customer and the manufacturer cancel the formal order under agreement (7) The content of the formal order received by the customer and the manufacturer under agreement When changing while maintaining the handling of formal orders

When the manufacturer officially accepts the customer's order, the individual contract between the customer and the manufacturer is concluded, and in principle, the order details are not changed. However, in reality, due to various circumstances, even after the formal order has been received, the formal order is canceled with the agreement of the customer and the manufacturer, as in the case of (6) and (7) above. Or, the order details may be changed.
Assuming such a case, set as "formal order candidate" which is an intermediate position between provisional order and formal order, cancel the above (6), and set the above (7) as the content of the formal order candidate. It may be treated as a change.
If the content of the provisional order is changed to a formal order, it is not a substantial change but a formal change, so it does not serve as a "motivation" for reviewing the production plan.
For the above seven types of "motivation", the "means" for reviewing the production plan is performed by any one or a combination of the following six types.

(1) Advance production
"Advance production" means to produce the product earlier than originally planned.
(2) Quantity change production "Quantity change production" means to increase or decrease the production quantity at the same time from the original plan.
In the case of increased production, there are cases where the production quantity of the same customer and the same product is increased at the same time, and there are cases where the production quantity of the same product is increased by adding the production quantity of another customer at the same time.
Weight loss production refers to production in which the production quantity of the same product is reduced by canceling a provisional order or a formal order or reducing the order quantity.
(3) Replenishment production "Replenishment production" means replenishment with a new formal order, a new provisional order, or another existing production plan when a blank period occurs in the production plan due to cancellation of a formal order or a provisional order. It refers to production that prevents a gap in the production plan by doing so.

(4) Shunting production "Shunting production" refers to the production of a specific product by exchanging the production time of another product.
(5) Interruption production "Interrupt production" refers to interrupt production of another product earlier than the production of a specific product at the final stage originally planned.
(6) Postponed production "Postponed production" means that the production time is later than originally planned.

An example of "means" for reviewing production in response to "motivation" for reviewing production plans is shown below.
(1) When making a new temporary order First, search whether there is a production plan of the same product and model as the newly ordered product, and if so, whether or not "quantity change production (increased production)" is possible. to decide. That is, even in the case of increased production, it is determined whether or not there is a delay in delivery of all existing formal orders and provisional orders, and the increased production is performed only when there is no delay in delivery. For example, if the end of production (including shipping inspection and packing) of all production plans scheduled after that due to increased production is delayed by 10 hours, between the end of production and the shipment of all production. If the spare time is 10 hours or more, the production will be increased because there will be no delay in delivery. In this case, delaying the production time of all planned productions by 10 hours is positioned as "postponed production". On the other hand, if at least one of the existing formal orders or provisional orders is delayed due to the increased production, the increased production is not performed and it is judged whether or not another production review is possible.

Next, as another production review, it is determined whether or not the production plan of the newly ordered product can be "shunted" with another production plan. In other words, if it is the original production order, the production plan of the newly ordered product will be assigned to the next of all the production plans by the production line to be used, but any of these Even if it is replaced with the production plan, if the replacement does not cause a delay in the delivery date of the formal order or the provisional order whose production plan is postponed, the replacement production is performed. On the other hand, if the delivery date is delayed due to shunting production, shunting production is not performed.

Next, as another production review, it is determined whether or not it is possible to "interrupt production" of the production plan of the newly ordered product before any of the production plans. That is, even in the case of interrupt production, it is determined whether or not there is a delay in delivery of all existing formal orders and provisional orders, and interrupt production is performed only when there is no delay in delivery. On the other hand, if at least one of the existing formal orders or provisional orders is delayed due to interrupt production, interrupt production is not performed.

(2) When canceling a provisional order When canceling a specific provisional order, there will be a vacancy in the operation of the production line based on the production plan of the provisional order. In this case, there is a way to "advance production" of all existing production plans that use the same production line. When the production plans are advanced all at once, the existing production plans may be rearranged in the order of the production plans with the earliest shipping times, and then the production may be advanced. Also, as another means, determine whether it is possible to leave the existing production plan as it is and perform "replenishment production" to supplement with the next new formal order, provisional order, or another existing production plan. You may decide to do it. That is, even if replenishment production is performed, it is determined whether or not the delivery delay of all existing formal orders and provisional orders will occur due to the lengthening of the replenishment production time, and replenishment production is performed only when the delivery date delay does not occur. do. On the other hand, if at least one of the existing formal orders or provisional orders is delayed due to replenishment production, replenishment production will not be performed.

(3) When changing the contents of the provisional order while maintaining the handling of the provisional order If the change content of the provisional order is a change in quantity, first determine whether or not "quantity change production" is possible.
That is, in the case of increased production, if there is no delay in delivery of existing formal orders or provisional orders, increased production is planned, and if there is a delay in delivery, the replacement production is used as a means for reviewing another production plan. , Judge whether or not the interrupt production is possible, and review the production plan if possible.
If it is not possible to review the production plan, the provisional order before the volume increase will be canceled and the production plan will be renewed at the time following the last existing production plan.

On the other hand, in the case of weight loss production, if there is a vacancy in the production plan due to the shortening of the production time, the same process as the above-mentioned "when canceling the provisional order" is performed.
In addition, if the content of the change is a change in the delivery date and the delivery date is advanced, first determine whether the existing production plan can be used to advance the delivery date, and if possible, keep the existing production plan. ..
If it is not possible to advance the delivery date with the existing production plan, it is judged whether or not the replacement production and the interrupt production are possible, and the production plan is reviewed if possible.
If it is not possible to review the production plan, the information device terminal is notified that the delivery date cannot be advanced.

(4) When changing the contents of the provisional order when the formal order is received In this case, the processing according to the above-mentioned "when changing the contents of the provisional order while maintaining the handling of the provisional order" is performed.

(5) When a new formal order is received without a provisional order In this case, the processing is performed according to the above-mentioned "when a new provisional order is received".
If formal orders and provisional orders coexist, the production plan will be reviewed with priority given to formal orders.

(6) When the customer and the manufacturer cancel the formal order based on the agreement In this case, the process is performed according to the above-mentioned "when canceling the provisional order".

(7) When changing the content of a formal order received by the customer and the manufacturer while maintaining the handling of the formal order In this case, the above-mentioned "When changing the content of the provisional order while maintaining the handling of the provisional order" ”Is processed according to.

The handling of order announcement (forecast) will be described below.
In the sales department, the customer may receive information on the order announcement (forecast). For example, when a customer continuously receives an order for a specific product, it is possible to obtain information on an order announcement (forecast) prior to the formal order and prepare for the formal order.
In this case, in the sales department, it is preferable that the sales employee inputs the order announcement (forecast) as temporary order information from the information device terminal 11 into the order management device 1 via the network to temporarily receive the order.
In addition, as another means, in the case of responding to a short delivery time, based on the information of the order announcement (forecast), the order management system treats it as a formal order and incorporates it into the production plan to produce it before receiving a formal order from the customer. It is preferable to keep the product in stock.

The handling of "deposit transactions" will be explained below.
In the sales department, there are cases where "deposit transactions" are made with customers.
"Deposit transaction" is a transaction form in which a manufacturer's product is temporarily stored in a warehouse, and a customer uses the required product in a required quantity from the warehouse.
In "deposit transaction", the manufacturer delivers to the warehouse based on the first transaction method in which an individual contract is established by the customer's instruction to deliver to the warehouse, and the information of the customer's order announcement (forecast). There is a second transaction form in which an individual contract is established when the customer leaves the warehouse.
In the first transaction form, when the manufacturer receives the delivery instruction to the warehouse, it is processed as if there was a formal order on the order management system A, and in the second transaction form, the customer's order announcement (forcast). ) Is received, it is preferable to treat it as if there was a formal order on the order management system A.

The functions of each management unit will be described with the following flowcharts.
The communication unit 7 of the order management device 1 and the communication unit 11b of the information device terminal 11 are associated (connected) by the network NT.

After the provisional order information D3 is provided from the information device terminal 11, as shown in FIG. 2, when the processing by the provisional order management unit 3-3 starts (step S1), in step S2, whether or not the provisional order is canceled is determined. judge. If there is a cancellation of the provisional order (Y), the process proceeds to step S3, and in the provisional delivery date calculation unit 3-3-1, based on the cancellation of the provisional order in step S2, the parts inventory information and production of the remaining provisional order The plan information is updated, and the provisional delivery date is newly calculated based on the updated information. The parts inventory information is information including the presence / absence of inventory and the inventory quantity of parts required for each product.

In step S3, based on the cancellation of the provisional order in step S2, the parts inventory information D1 and the production plan information D2 of the remaining provisional orders are updated, and the provisional delivery date calculation unit 3-3-1 updates the parts inventory information and the production plan. The provisional delivery date is newly calculated based on the updated information. This provisional delivery date information D4 is provided to the information device terminal 11 as the latest information.
As an example, a "temporary order" is provided with a valid period, and the temporary order is automatically canceled when the valid period is reached. The validity period of the "provisional order" should be automatically calculated and displayed based on the deadline calculated back from the final production start deadline for complying with the provisional delivery date of the product related to the provisional order. Alternatively, for the purpose of finalizing the production plan of the product as soon as possible, the input person (sales employee, etc.) of the information device terminal 11 sets an arbitrary period within the above-mentioned automatic calculation deadline or selects from several types of periods. It would be nice to be able to do it.

In step S4, it is determined whether or not there is a new provisional order. If there is a new provisional order (Y), the process proceeds to step S5, and based on the provisional order information D3, parts inventory information D1, and production plan information D2, the production plan review possibility determination unit 3-3-2 is in existence. Whether or not to review all or part of each production plan (advanced production, quantity change production, supplementary production, replacement production, interrupt production, postponed production, etc.) on the condition that it does not affect the provisional delivery date of provisional orders. To judge. In step S4, if N, the process proceeds to process 2.
In steps S5 and 6, the production plan review possibility determination unit 3-3-2 determines whether all or part of each production plan can be reviewed, and if the review is possible (Y), step. On condition that the process proceeds to S7 and each production plan is reviewed, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts inventory information D1 and the production plan information D2, and the information device terminal 11 is used. The provisional delivery date information D4 is returned.

On the other hand, if the review is not possible in steps S5 and 6 (N), the process proceeds to step S8, and the provisional delivery date calculation unit 3-3-1 performs the parts inventory information on condition that the production plans are not reviewed. The provisional delivery date is calculated based on D1 and the production plan information D2, and the provisional delivery date information D4 is returned to the information device terminal 11.
In either case of step S7 or step S8, the parts inventory information D1 and the production plan information D2 are subsequently updated in step S9 and stored in, for example, the storage unit 5.

As shown in FIG. 3, when the process of step S9 is completed and the provisional order is changed (Y in step S10), the process proceeds to step S11, and the production plan review possibility determination unit 3-3-2 changes the provisional order. Based on order information D3, parts inventory information D1, and production plan information D2, all or part of each production plan is reviewed (advanced production, quantity change production) on the condition that it does not affect the provisional delivery date of existing provisional orders. , Replenishment production, replacement production, interrupt production, postponement production, etc.) is judged. That is, in step S12, it is determined whether or not all or part of each production plan can be reviewed.

If the determination result in step S12 is possible (Y), the process proceeds to step S13, and if it is not possible (N), the process proceeds to step S14. In step S13, on condition that each production plan is reviewed, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts inventory information D1 and the production plan information D2, and causes the information device terminal 11 to calculate the provisional delivery date. The provisional delivery date information D4 is returned.
In step S14, on condition that each production plan is not reviewed, the provisional delivery date calculation unit 3-3-1 calculates the provisional delivery date based on the parts inventory information D1 and the production plan information D2, and causes the information device terminal 11 to calculate the provisional delivery date. The provisional delivery date information D4 is returned. The temporary order management unit 3-3 provides the parts inventory management unit 3-1 with the parts temporary delivery information D12, and the production plan management unit 3-2 provides the production plan temporary setting information D13. The parts inventory management unit 3-1 is used to make a purchase plan and prepare for the purchase of parts whose inventory is scheduled to decrease based on the parts temporary delivery information D12. Further, the production plan management unit 3-2 makes a reservation for using a specific production process for the production of a specific product based on the production plan provisional setting information D13.
As described above, the provisional delivery date can be presented to the information device terminal 11 in real time.
As a result, the process in the provisional order management unit 3-3 is completed (step S16: end).

Next, the processing of the formal order management unit 3-4 will be described.
As shown in FIG. 4, first, in step S21, the process of the formal order management unit 3-4 is started. In step S22, the formal order information D5 from the customer is input to the information device terminal 11, and the order information determination unit 3-4-3 collates the formal order information D5 with the provisional order information D3. That is, in step S23, it is determined whether or not a provisional order has been received before the formal order, and if the provisional order has been received before the formal order (Y), the process proceeds to step S24, which corresponds to the formal order. Determine if there is a provisional order to be made. When it is determined that there is a provisional order corresponding to the formal order (Y), the provisional order is changed to the formal order in step S25, the parts inventory information D1 and the production plan information D2 are fixed, and the process ends (step). S26: End).
If the determination result in step S23 is N, the process proceeds to step S28. If the determination result in step S24 is N, the process proceeds to step S27, the provisional order is canceled, and the process proceeds to step S28.

In step S28, it is a condition that the production plan review possibility determination unit 3-4-2 does not affect the provisional delivery date of the existing provisional order based on the formal order information D5, the parts inventory information D1, and the production plan information D2. In addition, it is judged whether or not all or part of each production plan can be reviewed (advanced production, quantity change production, supplementary production, replacement production, interrupt production, postponement production, etc.). That is, in step S29, it is determined whether or not it is possible to review all or part of each production plan. If the determination result is reviewable (Y), the process proceeds to step S30, and the parts inventory information D1 and the production plan are provided on condition that the formal delivery date calculation unit 3-4-1 reviews each production plan. The official delivery date is calculated based on the information D2, and the official delivery date is returned to the information device terminal 11. In the case of N in step S29, the formal delivery date is calculated based on the parts inventory information D1 and the production plan information D2 on the condition that each production plan is not reviewed, and the information device terminal 11 is officially displayed. Delivery date (fixed delivery date information) D6 is returned.

Then, in step S32, the parts inventory information D1 and the production plan information D2 are updated, and the process ends (step S33: end).
The formal order management unit 3-4 provides the parts inventory management unit 3-1 with the parts formal delivery information D8, and the production plan management unit 3-2 provides the production plan formal setting information D9. The parts inventory management unit 3-1 uses the parts official delivery information D8 to purchase parts whose inventory is decreasing. In addition, the production plan management unit 3-2 determines that the specific production process is used for the production of the specific product based on the production plan official setting information D9.
As described above, the official delivery date can be presented to the information device terminal 11 in real time.
The delivery date calculated by the formal order management department and the updated production plan, etc. have a higher probability of being finalized than the provisional delivery date, but there are undecided factors in consideration of the case of withdrawing the order after the official order is received. In that sense, it may be treated as a formal delivery date candidate or a formal production plan candidate.

As shown in FIG. 5, the distribution management process is started in step S41, and the distribution search information D10 of the specific product is received from the information device terminal 11 in step S42. In step S43, the physical distribution progress information D11 is created based on the physical distribution search information D10, the production plan information D2 in steps S25 and S32, the delivery location of the formal order information D5, and the delivery information (not shown). Next, in step S44, the distribution progress information D11 is returned to the information device terminal 11, and the process ends (step S45).
By the above processing, it is possible to display the progress information of the distribution of the specific product on the information device terminal 11 with reference to the processing in the management unit according to the present embodiment.

According to this embodiment, the following effects can be obtained.
(1) You can check and reply to the delivery date in real time.
(2) Optimal production review (advance production, quantity change production, replenishment production, shunting production, interrupt production, postponement production, etc.) can be easily automated within the range where delivery delays of existing orders do not occur, and production efficiency is improved. Can be high.
(3) Logistics progress information of a specific order can be confirmed in real time.

(Second Embodiment)
The processing of the parts inventory management unit 3-1 in the first embodiment may be as follows.
In the second embodiment, the parts information (manufacturer, model, etc.) of the parts used for each product is not held by the parts inventory management unit 3-1 and the production plan management department 3-2 does not hold the parts information (manufacturer, model, etc.). The model etc.) is owned. In this configuration, the parts inventory management unit 3-1 manages the parts inventory information (current inventory quantity, scheduled warehousing date and warehousing number, scheduled warehousing date and warehousing number, etc.) of each part, and the production planning management unit 3-2. In response to the delivery request from, the required parts are delivered in the required quantity.

The parts inventory management unit 3-1 inputs the parts temporary warehousing information from the temporary order management department 3-3 and the parts formal warehousing information from the formal order management department 3-4, and these information, the scheduled warehousing date, and the number of warehousing. The parts inventory information is output to the temporary order management unit 3-3 and the formal order management unit 3-4 based on the above information.
Here, as another embodiment of the second embodiment, the parts inventory management unit 3-1 does not input the parts temporary delivery information and the parts official delivery information, but from the past transition of the delivery quantity of each part. It is configured to manage warehousing so as not to fall into inventory shortage, and to output parts inventory information to temporary order management unit 3-3 and formal order management unit 3-4 only in the unlikely event that inventory shortage occurs. You may.

Alternatively, as another embodiment, the parts inventory management unit 3-1 holds the parts information (manufacturer, model, etc.) of the parts used for each product, and the parts inventory information (current inventory quantity, warehousing) of each part. It may be configured to manage the scheduled date and the number of warehousing, the scheduled shipping date and the number of warehousing, etc.). In this case, as the timing of ordering the parts, it is also possible to use a method in which the parts are ordered at the time when the order for the product is reserved and the parts are arranged before the production of the parts is started. Further, as another method of ordering timing of parts, a management method may be used in which a quantity of parts reduced due to delivery is ordered, received and replenished, and a fixed amount of parts inventory is always held.

(Third Embodiment)
In the third embodiment of the present invention, the parts inventory management unit 3-1 does not manage the used parts for each product, and the production planning management unit 3-2 manages the used parts for each product.
The processing of the production planning management unit 3-2 in the first or second embodiment may be as follows. The product is produced through a single or multiple production processes. The production process includes a process produced by one or both of production by a production facility and production by a worker. The operating status of the production process is based on whether the production equipment is currently in operation, whether there is a failure, whether there is a scheduled maintenance date, securing workers, etc., and the production process of the product based on a new order reservation or formal order. Determine the date and time when the operation can be reserved. If the operation of the production process is reserved, the time required for production can be calculated based on the time required for the production process to produce the required quantity of the product.

Further, in the above-described embodiment, the configurations and the like shown in the drawings are not limited to these, and can be appropriately changed within the range in which the effects of the present invention are exhibited. In addition, it can be appropriately modified and implemented as long as it does not deviate from the scope of the object of the present invention.
In addition, each component of the present invention can be arbitrarily selected, and an invention having the selected configuration is also included in the present invention.

Processing and control can be performed by software processing by CPU (Central Processing Unit) or GPU (Graphics Processing Unit), by ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Hardware).
Further, the program for realizing the function described in the present embodiment is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system and executed to process each part. May be done. The term "computer system" as used herein includes hardware such as an OS and peripheral devices.

The present invention can be used in an order management system.

A ... Order management system NT ... Communication network 1 ... Order management device 3 ... Control unit 3-1 ... Parts inventory management department 3-2 ... Production plan management department 3-3 ... Temporary order management department 3-4 ... Formal order management department 3-5 ... Logistics management department 11 ... Information equipment terminal

Claims (14)

Employees based on the information from the information terminal which possessed the information terminal and networked the information terminal, to calculate the delivery time, order and a order management system to reply before Symbol information terminal in real time It ’s a management system,
The order management device is
The production plan management department that manages production plan information including the operating status and required time of the production process of each product,
The network calculates the provisional delivery date based on the provisional order information including the model, quantity, delivery place and delivery date of the product that the customer wants to purchase, which is input from the information device terminal via the network, and the production plan information. The temporary order management department that returns to the information device terminal and updates the production plan information to receive a temporary order.
Formal order information from a customer is input from the information device terminal via the network, the existence of the provisional order information corresponding to the formal order information is confirmed, and if the provisional order information exists, the provisional order information is described. The provisional order information is changed to the formal order information to determine the production plan information, and if the provisional order information does not exist, the delivery date for the formal order from the customer based on the formal order information and the production plan information. It is equipped with a formal order management unit that calculates and returns the information to the information device terminal via the network, updates the production plan information, and receives a formal order.
The delivery date updated by the provisional order management unit is notified to the client via the information device terminal, and the client is notified.
The provisional order management department
When the existing order reservation is canceled, the parts inventory information and production process information of the remaining order reservation are updated, the provisional delivery date is newly calculated based on the updated information, and when there is a new order reservation. Is produced by increasing the quantity by taking advantage of the production process of the product that is already scheduled to be produced in all or part of the production process, provided that the provisional delivery date of the existing order reservation is not delayed. Judgment is possible whether or not to interrupt production before the production process of the increased production or the product already scheduled to be produced, and only when the increased production or the interrupted production is possible. The parts inventory information and production process information are updated based on the increased production or the interrupted production, the provisional delivery date is calculated based on the updated information, and if the increased production or the interrupted production is not possible, the increased amount is performed. The parts inventory information and production process information are updated on the condition that production and the interrupted production are not performed, and the provisional delivery date is calculated based on the updated information.
Order management system which is characterized a call. Order management having an information device terminal owned by an employee and an order management device connected to the information device terminal via a network, calculating a delivery date based on information from the information device terminal, and returning to the previous information device terminal in real time. It's a system
The order management device is
The parts inventory management department that manages the parts inventory information of the parts used,
The production plan management department that manages production plan information including the operating status and required time of the production process of each product,
Temporary order information including the model, quantity, delivery place and delivery date of the product that the customer wants to purchase, which is input from the information device terminal via the network, and the provisional delivery date based on the parts inventory information and the production plan information. A temporary order management unit that calculates and returns to the information device terminal via the network, updates the production plan information, and temporarily receives an order.
Formal order information from a customer is input from the information device terminal via the network, the existence of the provisional order information corresponding to the formal order information is confirmed, and if the provisional order information exists, the provisional order information is described. The provisional order information is changed to the formal order information to determine the parts inventory information and the production plan information, and if the provisional order information does not exist, the formal order information, the parts inventory information, and the production plan information Based on the above, the delivery date for the formal order from the customer is calculated and returned to the information device terminal via the network, and the parts inventory information and the production plan information are updated to formally receive the order. Prepare,
The delivery date updated by the provisional order management unit is notified to the client via the information device terminal, and the client is notified.
The provisional order management department
When the existing order reservation is canceled, the parts inventory information and production process information of the remaining order reservation are updated, the provisional delivery date is newly calculated based on the updated information, and when there is a new order reservation. Is produced by increasing the quantity by taking advantage of the production process of the product that is already scheduled to be produced in all or part of the production process, provided that the provisional delivery date of the existing order reservation is not delayed. It is judged whether or not the volume-increasing production or the interrupted production that is produced by interrupting the production process of the product that is already scheduled to be produced is possible, and the relevant volume production or the interrupted production is possible only. The parts inventory information and production process information are updated based on the increased production or the interrupted production, the provisional delivery date is calculated based on the updated information, and if the increased production or the interrupted production is not possible, the increased amount is performed. An order management system characterized in that parts inventory information and production process information are updated on the condition that production and the interrupted production are not performed, and a provisional delivery date is calculated based on the updated information. The provisional order management department
When an existing provisional order is canceled, the production plan information of the remaining provisional order is updated, the provisional delivery date is newly calculated based on the updated information, and the provisional delivery date is newly calculated.
When there is a new provisional order, it is judged whether or not all or part of the above production plan information can be reviewed, provided that the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order are not delayed. ,
Only when the above review is possible, the production plan information is updated based on the revised production plan information, and the provisional delivery date is calculated based on the updated information.
The order management according to claim 1, wherein when the review is not possible, the production plan information is updated on condition that the review is not performed, and the provisional delivery date is calculated based on the updated information. system. The provisional order management department
When an existing provisional order is canceled, the parts inventory information and production plan information of the remaining provisional order are updated, and the provisional delivery date is newly calculated based on the updated information.
When there is a new provisional order, it is judged whether or not all or part of the above production plan information can be reviewed, provided that the fixed delivery date of the existing formal order and the provisional delivery date of the provisional order are not delayed. ,
Only when the above review is possible, the parts inventory information and production plan information are updated based on the revised production plan information, and the provisional delivery date is calculated based on the updated information.
Claim 2 is characterized in that, when the review is impossible, the parts inventory information and the production plan information are updated on condition that the review is not performed, and the provisional delivery date is calculated based on the updated information. Order management system described in. The provisional order management department
Judging whether or not there is a change in the provisional order, and only if there is a change in the provisional order, it is a condition that the provisional delivery date of the existing provisional order is not affected based on the changed provisional order information and production plan information. to, to determine the propriety of all or part of the review of each of the production plan information,
Only when all or part of each production plan information can be reviewed, the provisional delivery date is calculated based on the production plan information, provided that each production plan information is reviewed.
If it is not possible to review all or part of each production plan information, the provisional delivery date is calculated based on the production plan information, provided that each production plan information is not reviewed, and provisionally applied to the information device terminal. The order management system according to claim 1 or 3, wherein the delivery date is returned. The provisional order management department
Determine if there is a change in the provisional order, and only if there is a change in the provisional order, based on the changed provisional order information, parts inventory information and production planning information, the fixed delivery date of the existing formal order and the provisional order Judging whether or not to review all or part of each production plan information on the condition that it does not affect the provisional delivery date,
Only when all or part of each production plan information can be reviewed, the provisional delivery date is calculated based on the parts inventory information and the production plan information, provided that each production plan information is reviewed.
If it is not possible to review all or part of each production plan information, the provisional delivery date is calculated based on the parts inventory information and production plan information, provided that each production plan information is not reviewed, and the above information. The order management system according to claim 2 or 4, wherein the provisional delivery date is returned to the device terminal. Claims 2 to 6 include a review of the production plan information by any one or more means of advance production, quantity change production, supplementary production, replacement production, interrupt production, and postponement production. The order management system described in any one of the items up to. The order management system according to claim 7, wherein the production plan information is reviewed in the order of priority of advance production, quantity change production, replenishment production, shunting production, interrupt production, and postponement production. The production plan information is reviewed by giving priority to the production plan information of products with earlier shipment time by combining advance production, quantity change production, replenishment production, replacement production, interrupt production, and postponement production. The order management system according to claim 7, wherein the order management system is performed. The review of the production plan information is a production plan for formal orders or provisional orders in which the production quantity of products of the same model is larger due to the combination of advance production, quantity change production, supplementary production, replacement production, interrupt production, and postponement production. The order management system according to claim 7, wherein the review is performed with priority given to. In the review of the production plan information, the production plan information of the formal order is prioritized over the production plan information of the provisional order by the combination of the advance production, the quantity change production, the replenishment production, the replacement production, the interrupt production, and the postponement production. The order management system according to claim 7, wherein the order management system is reviewed. In addition, it includes at least a logistics management department that manages logistics information including shipping and delivery of products ordered by customers.
From claim 1, the physical distribution management unit returns the physical distribution progress information of the product to the information equipment terminal based on the physical distribution search information of the product input from the information equipment terminal via the network. The order management system according to any one of up to 11. Order management having an information device terminal owned by an employee and an order management device connected to the information device terminal via a network, calculating a delivery date based on information from the information device terminal, and returning to the previous information device terminal in real time. An order management device in the system
The production plan management department that manages production plan information including the operating status and required time of the production process of each product,
The network calculates the provisional delivery date based on the provisional order information including the model, quantity, delivery place and delivery date of the product that the customer wants to purchase, which is input from the information device terminal via the network, and the production plan information. The temporary order management department that returns to the information device terminal and updates the production plan information to make a temporary order.
Formal order information from a customer is input from the information device terminal via the network, the existence of the provisional order information corresponding to the formal order information is confirmed, and if the provisional order information exists, the provisional order information is described. The provisional order information is changed to the formal order information to determine the production plan information, and if the provisional order information does not exist, the delivery date for the formal order from the customer based on the formal order information and the production plan information. It is equipped with a formal order management unit that calculates and returns to the information device terminal via the network, updates the production plan information, and officially receives an order.
The delivery date updated by the provisional order management unit is notified to the client via the information device terminal, and the client is notified.
The provisional order management department
When the existing order reservation is canceled, the parts inventory information and production process information of the remaining order reservation are updated, the provisional delivery date is newly calculated based on the updated information, and when there is a new order reservation. Is produced by increasing the quantity by taking advantage of the production process of the product that is already scheduled to be produced in all or part of the production process, provided that the provisional delivery date of the existing order reservation is not delayed. Judgment is possible whether or not to interrupt production before the production process of the increased production or the product already scheduled to be produced, and only when the increased production or the interrupted production is possible. The parts inventory information and production process information are updated based on the increased production or the interrupted production, the provisional delivery date is calculated based on the updated information, and if the increased production or the interrupted production is not possible, the increased amount is performed. An order management device characterized in that parts inventory information and production process information are updated on the condition that production and the interrupted production are not performed, and a provisional delivery date is calculated based on the updated information. Order management having an information device terminal owned by an employee, a network connection with the information device terminal, an order management device that calculates a delivery date based on information from the information device terminal, and returns to the previous information device terminal in real time. A program that allows a computer to execute the order management method in the system.
Production plan management steps that manage production plan information including the operating status and required time of the production process of each product, and
The provisional delivery date is calculated based on the provisional order information including the model, quantity, delivery place and delivery date of the product that the customer wants to purchase, which is input from the information device terminal via the network, and the production plan information. A temporary order management step of replying to the information device terminal via the network, updating the production plan information, and temporarily receiving an order.
Formal order information from a customer is input from the information device terminal via the network, the existence of the provisional order information corresponding to the formal order information is confirmed, and if the provisional order information exists, the provisional order information is described. The provisional order information is changed to the formal order information to determine the production plan information, and if the provisional order information does not exist, the delivery date for the formal order from the customer based on the formal order information and the production plan information. Is calculated and returned to the information device terminal via the network, and the production plan information is updated to formally receive an order.
Have,
The delivery date updated by the provisional order management unit is notified to the client via the information device terminal, and the client is notified.
The provisional order management step
When the existing order reservation is canceled, the parts inventory information and production process information of the remaining order reservation are updated, the provisional delivery date is newly calculated based on the updated information, and when there is a new order reservation. Is produced by increasing the quantity by taking advantage of the production process of the product that is already scheduled to be produced in all or part of the production process, provided that the provisional delivery date of the existing order reservation is not delayed. Judgment is possible whether or not to interrupt production before the production process of the increased production or the product already scheduled to be produced, and only when the increased production or the interrupted production is possible. The parts inventory information and production process information are updated based on the increased production or the interrupted production, the provisional delivery date is calculated based on the updated information, and if the increased production or the interrupted production is not possible, the increased amount is performed. A program characterized in that parts inventory information and production process information are updated on the condition that production and the interrupted production are not performed, and a provisional delivery date is calculated based on the updated information.

Images