JP6675229B2 - Work assignment support device, terminal device, and program - Google Patents

Description

  An embodiment of the present invention relates to a work assignment support device, a terminal device, and a program.

  In a store such as a supermarket, various operations occur in real time. For example, at the time of congestion of customers, operations such as newly operating a POS terminal to alleviate congestion occur. The assignment of the work is performed based on a static work plan determined in advance or a situation determination of a work manager.

  However, the assignment based on the static work plan may cause waste, and there is a problem that the productivity of the employee is not increased and the motivation is reduced depending on the situation. In addition, in the assignment by the work manager, there is a possibility that a human relationship between the work manager and the employee may influence the assignment, and thus there is a problem that the assignment depends on the ability of the work manager.

  The problem to be solved by the present invention is to provide a work assignment support device, a terminal device, and a program that can perform work assignment fairly and efficiently.

A work assignment support device according to an embodiment includes a registration unit, a work request unit, a response reception unit, an assignment unit, a notification unit, a detection unit, a reward provision unit, and an information provision unit . The registration unit registers the work to be requested. The work request means transmits request information for requesting the work registered by the registration means to a terminal device owned by each of the employees. The response receiving unit receives a response to the request information from the terminal device. The allocating means allocates, to the person in charge of the work, an employee possessing the terminal device that responded to the earliest of the responses received by the response receiving means. The notifying unit notifies the terminal device of the person in charge of the assignment of the work and notifies a terminal device other than the terminal device of the cancellation of the request for the work. The detecting means detects completion of the work assigned to the person in charge. The reward giving means calculates a reward point based on a basic point predetermined for the type of the work on condition that the detecting means detects the completion of the work, and gives the reward point to the person in charge. The information providing means provides, to the terminal device owned by the employee, information provided by summing up the ratio of the reward points of each employee among the reward points given to all employees by the reward giving means. .

FIG. 1 is a diagram schematically illustrating a configuration of a work management system according to the embodiment. FIG. 2 is a diagram illustrating a configuration example of the work management server. FIG. 3 is a diagram schematically illustrating an example of a data configuration of the work management table. FIG. 4 is a diagram schematically illustrating an example of the data configuration of the work information table. FIG. 5 is a diagram illustrating a configuration example of a clerk terminal. FIG. 6 is a diagram illustrating an example of the response screen. FIG. 7 is a diagram illustrating an example of the response status screen. FIG. 8 is a flowchart illustrating an example of a process related to work assignment performed by the work management server and the clerk terminal. FIG. 9 is a flowchart illustrating an example of a process related to reward point provision performed by the work management server.

  Hereinafter, embodiments of a work assignment support device, a terminal device, and a program will be described in detail with reference to the accompanying drawings. In the following embodiments, an example in which the work assignment support device, the terminal device, and the program of the present invention are applied to a store such as a supermarket will be described, but the present invention is not limited to the embodiments.

  FIG. 1 is a diagram schematically illustrating an overall configuration of a work management system 1 according to the present embodiment. The work management system 1 includes a work management server 10 and a clerk terminal 20. The work management server 10 and the clerk terminal 20 are connected via a network N such as the Internet or a LAN (Local Area Network).

  The work management server 10 is a server device corresponding to the work assignment support device. The work management server 10 manages various works that occur in real time, and supports assignment of the works.

  The work management server 10 has, for example, a configuration as shown in FIG. Here, FIG. 2 is a diagram illustrating a configuration example of the work management server 10.

  As shown in FIG. 2, the work management server 10 includes a control unit 11 having a computer configuration including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. Further, the control unit 11 has a timekeeping function such as an RTC (Real Time Clock).

  A communication I / F (interface) 13, an input unit 14, a display unit 15, and a storage unit 16 are connected to the control unit 11 via a bus 12.

  The communication I / F 13 is a wired or wireless communication I / F for connecting to the network N. The input unit 14 has an input device such as a keyboard and a pointing device. The input unit 14 receives an operation input from the operator via the input device, and notifies the control unit 11 of a signal corresponding to the operation content. The display unit 15 has a display device such as a liquid crystal display. The display unit 15 displays various information according to the control of the control unit 11.

  The storage unit 16 has a storage device such as a hard disk drive (HDD) or a solid state drive (SSD). The storage unit 16 stores various programs executed by the control unit 11 (CPU), setting information, and the like.

  In addition, the storage unit 16 stores an address related to communication with the clerk terminal 20 and a clerk ID for identifying a clerk (employee) who owns the clerk terminal 20 in association with the terminal ID for identifying each of the clerk terminals 20. The stored terminal information table T1 is stored. The control unit 11 specifies the address of the clerk terminal 20 to which various information is to be transmitted by referring to the terminal information table T1. Further, the control unit 11 specifies the clerk (clerk ID) from the terminal ID of the clerk terminal 20 by referring to the terminal information table T1, and performs the reverse lookup.

  The storage unit 16 stores a work management table T2 for managing work. FIG. 3 is a diagram schematically illustrating an example of a data configuration of the work management table T2. As shown in FIG. 3, the work management table T2 stores a work type, a work place, and a request date and time in association with a work ID for identifying each work. In the "work type" column, the type of work that has occurred in the store is registered. The work type is, for example, a work corresponding to a call from a customer (call to a clerk), a work of replenishing change to a change machine (change replenishment), a work of replenishing a receipt to a POS terminal (receipt replenishment), and the like. In the “work place” column, a place where work is performed, identification information of a device to be worked on, and the like are registered. The registration place is, for example, an area name, identification information for identifying each cash register installed in the store (hereinafter referred to as a cash register number), and the like. The date and time when the work was registered is stored in the “Request date and time” column.

  The work management table T2 stores a response time, an assignment status, the number of responders, a work time, a work result, and the like in association with the work ID. These pieces of information indicate the results of the clerk's operation performed between the time when the work was requested and the time when the work was completed. Specifically, the "response time" column stores the elapsed time from when the work was requested to when there was a first response. The “assignment status” column stores the clerk ID of the person in charge who assigned the work. The “number of responders” column stores the total number of clerks who have responded to the work request. The “work time” column stores the elapsed time from when the person in charge is determined to when the work is completed. The “work result” column stores the work execution result.

  The work management table T2 stores reward points in association with the work ID or the clerk ID in the “allocation status” column. In the “reward point”, a point value given to a clerk (clerk ID) as a reward for work is stored.

  Further, the storage unit 16 stores a work information table T3 in which basic information of each work type is stored. FIG. 4 is a diagram schematically illustrating an example of the data configuration of the work information table T3. As shown in FIG. 4, the work information table T3 stores basic points and expected work times in association with each work type. In the “basic point” column, a reference value of a point to be given as a reward is stored. The “expected work time” column stores the estimated time required to complete the work. It is preferable that the basic points are determined based on predetermined evaluation criteria such as the importance of the work and the work load. It is preferable that the expected work time is determined based on past actual values and the like.

  Further, the work management server 10 includes a function unit realized by cooperation of the control unit 11 (CPU) and a program stored in the ROM or the storage unit 16. Specifically, as shown in FIG. 2, when the control unit 11 (CPU) executes a program, a work registration unit 111, a work request unit 112, a response reception unit 113, a work assignment unit 114, a work status management unit Functional units such as 115, a reward giving unit 116, and an information providing unit 117 are realized on the RAM.

  The work registration unit 111 is a functional unit that registers the work to be requested in the work management table T2. Specifically, the work registration unit 111 registers the work type and the work place of the work in the corresponding fields of the work management table T2. Further, the work registration unit 111 registers the registration date and time in the “request date and time” column of the work management table T2. The work ID of the work management table T2 may be assigned by the work registration unit 111 itself, or may be automatically assigned.

Here, the input of the work type and the work place may be manually performed through the input unit 14 or the like, or may be input from an external device. In the former case, for example, the clerk who operates the work management server 10 inputs the work type and the work place of the work that has occurred in real time via the input unit 14, so that the registration in the work management table T2 is performed. .
In the latter case, an external device such as a cash register installed in the store may spontaneously input data. For example, when an operation of instructing a call of a clerk is performed at the self-checkout register, the checkout unit may automatically transmit the work type (calling the clerk) and the work place (checkout number) to the work management server 10.

  When a new work is registered in the work management table T2, the work requesting unit 112 transmits work request information for requesting the work to each of the clerk terminals 20. Further, the work requesting unit 112 checks the work management table T2 at predetermined time intervals, and when detecting a work whose assignment status is undetermined (blank), sends the work request information requesting the work to each of the clerk terminals 20. Send. Here, the work request information includes at least a work ID, a work type, and a work place of the requested work.

  The response receiving unit 113 receives a response from the clerk terminal 20 to the work request information transmitted by the work request unit 112 for a predetermined receiving period (for example, 5 minutes). When accepting the first response in the acceptance period, response accepting section 113 registers the elapsed time from the transmission of the work request information to the acceptance of the response in the “response time” column of the corresponding work ID. It is assumed that the response from the clerk terminal 20 includes the work ID of the base work request information and the terminal ID of the clerk terminal 20.

  The work assignment unit 114 is a functional unit that controls assignment of work requested by the work request information. Specifically, the work allocating unit 114 cooperates with the response receiving unit 113 to specify the terminal ID of the clerk terminal 20 that responded earliest among the clerk terminals 20 that responded during the reception period. Then, the work assignment unit 114 registers the clerk ID corresponding to the specified terminal ID in the “assignment status” column of the corresponding work ID. This allows each clerk to perform a task at the timing when the work is registered, and the clerk who responds the fastest among the clerks who responded can be assigned to the work, so that the work can be allocated fairly and efficiently. It can be carried out. In addition, since the active clerk can be the person in charge of the work, the operation rate of the store operation and the productivity of the clerk can be improved.

  Further, when the work assigning unit 114 determines the person in charge for one piece of work request information, the work assigning unit 114 transmits the assignment information for notifying the work assignment to the clerk terminal 20 owned by the person in charge. Further, when the work allocating unit 114 determines a person in charge for one piece of work request information, the work assignment unit 114 transmits cancellation information for notifying the cancellation of the work request to the clerk terminal 20 possessed by a clerk other than the person in charge. . It is assumed that the assignment information and the cancellation information include at least the work ID of the work to be assigned or canceled.

  Further, when the work assigning unit 114 determines the worker in charge of one piece of work request information, the number of responses received by the response receiving unit 113 during the receiving period is set in the “number of responders” column of the corresponding work ID. sign up. It should be noted that the work assignment unit 114 returns an error to the clerk terminal 20 when a response is received from the clerk terminal 20 for the work for which the “assignment status” column has been registered.

  The work status management unit 115 manages the work status of the work assigned to the person in charge by the work assignment unit 114. For example, the work status management unit 115 detects the completion of the work assigned to the person in charge by the work assignment unit 114. Specifically, the work status management unit 115 searches the work management table T2 for a work in which the “assignment status” column is registered and the “work result” column is unregistered, and the information is registered in the “work result” column. Then, it is detected that the work is completed.

  Here, the registration in the “work result” column may be performed manually via the input unit 14, or may be performed by the work status management unit 115 or the like in response to an instruction from an external device. In the latter case, for example, the work status management unit 115 stores information indicating the work result (OK) in the “work result” column of the corresponding work on condition that the work completion is notified from the clerk terminal 20 of the person in charge. sign up. The notification of the completion of the work includes at least the work ID of the target work.

  When detecting the completion of the work, the work status management unit 115 calculates the elapsed time from the request date and time registered in association with the work ID of the work to the date and time when the completion of the work is detected as the work time. . Then, the work status management unit 115 registers the calculated work time in the “work time” column of the corresponding work.

  The reward giving unit 116 gives a reward point as a reward for the work to the person (clerk) who has completed the work. Specifically, the reward giving unit 116 refers to the work management table T2 and specifies the work type of the work (work ID) whose completion has been detected by the work status management unit 115. Upon reading the basic points corresponding to the specified work type from the work information table T3, the reward giving unit 116 calculates the reward points based on the basic points. Then, the reward granting section 116 registers the calculated reward points in the “reward points” column of the work (work ID) whose completion has been detected by the work status management section 115, and gives the reward to the person in charge.

  Here, the reward points are calculated by adding the additional points to the basic points. The method of deriving the additional points is not particularly limited. For example, the additional points may be derived based on the operation contents of the person in charge performed after the work request information is transmitted and before the work is completed.

  As an example, the additional points may be derived based on the work time of the person in charge. In this case, the reward giving unit 116 reads the expected work time corresponding to the specified work type from the work information table T3. In addition, the reward giving unit 116 reads out the work time of the work ID of the completed work from the work management table T2. Then, the reward giving unit 116 derives additional points according to the ratio or difference between the expected work time and the work time. In this case, it is preferable that the additional point is set to a higher point as the work time is earlier (shorter) than the expected work time. In this way, by increasing or decreasing the additional points according to the work time, the clerk's motivation for the work request can be improved. In addition, it is possible to improve the operation rate of the store operation and the productivity of the clerk.

  Further, as another example, the additional points may be derived based on the response time of the person in charge. In this case, it is preferable that the additional point is set to a higher point as the response time is shorter (shorter). In this way, by increasing or decreasing the additional points according to the response time, the response time and motivation of the clerk to the work request can be improved.

  Further, as another example, the additional points may be derived based on the number of applicants. In this case, it is preferable that the additional points be higher as the number of responders is smaller. In this way, by increasing or decreasing the additional points according to the number of applicants, it is possible to improve the response rate and motivation of the clerk to the work request.

  Further, as another example, when the work result is represented by multi-level evaluation values (excellent, good, acceptable, etc.), the additional points may be derived based on the work result. In this case, it is preferable that the additional point is set to a higher point as the work result indicates a better evaluation value. As described above, by increasing or decreasing the additional points according to the work result, the work quality and motivation of the clerk for the requested work can be improved.

  The reward points are not limited to the person in charge. For example, the reward giving unit 116 may give a predetermined reward point (for example, one point) to all clerks who have responded to the work request information. Thereby, the response rate of the clerk to the work request can be improved.

  The information providing unit 117 is a functional unit that provides information to each of the clerk terminals 20. Specifically, the information providing unit 117 generates data regarding each clerk from the work management table T2 as provided information, and provides the clerk terminal 20 owned by the clerk. Here, the provided information is not particularly limited, and various forms are possible.

  For example, the information providing unit 117 may extract a work ID, a work type, a request date and time, and the like for each clerk ID from the data string in which the clerk ID is registered in the “request status” column, and may use the extraction result as the provision information. . In addition, the information providing unit 117 totals, for each clerk ID, a ratio and a rank occupied by the reward points allocated to the specific clerk among the reward points allocated to all the clerks on a monthly basis for each clerk ID. It may be provided information. In addition, for example, the information providing unit 117 may total the reward points given to the specific clerk, and use the result of the total as the provision information.

  The timing at which the information providing unit 117 transmits the provided information is not particularly limited. For example, the information providing unit 117 may transmit the provided information for the clerk of each clerk terminal 20 at the timing when the work request unit 112 transmits the work request information to each of the clerk terminals 20. In addition, the information providing unit 117 may transmit the provided information for the clerk of the clerk terminal 20 in response to a request from the clerk terminal 20.

  Returning to FIG. 1, the clerk terminal 20 is a mobile terminal such as a smart phone or a wristwatch that each clerk has. The clerk terminal 20 has, for example, a configuration as shown in FIG. Here, FIG. 5 is a diagram illustrating a configuration example of the clerk terminal 20.

  The clerk terminal 20 includes a control unit 21 having a computer configuration including a CPU, a ROM, a RAM, and the like. Further, the control unit 21 has a timekeeping function such as an RTC (not shown).

  A communication I / F 23, an input unit 24, a display unit 25, a notification unit 26, and a storage unit 27 are connected to the control unit 21 via a bus 22.

  The communication I / F 23 is an I / F for wirelessly connecting to the network N. The input unit 24 has input devices such as a keyboard and a pointing device. The input unit 24 receives an operation input from the operator via the input device, and notifies the control unit 21 of a signal corresponding to the operation content.

  The display unit 25 has a display device such as a liquid crystal display. The display unit 25 displays various information according to the control of the control unit 21. The notification unit 26 performs notification by light, sound, vibration, or the like. The storage unit 27 has a storage device such as an HDD or an SSD. The storage unit 27 stores various programs executed by the control unit 21 (CPU), setting information, and the like.

  In addition, the clerk terminal 20 includes a functional unit realized by cooperation between the control unit 21 (CPU) and a program stored in the ROM or the storage unit 27. Specifically, as shown in FIG. 5, when the control unit 21 (CPU) executes a program, functional units such as the information receiving unit 211, the display control unit 212, and the response processing unit 213 are realized on the RAM. You.

  The information receiving unit 211 receives various information transmitted from the work management server 10 by cooperating with the communication I / F 23. For example, the information receiving unit 211 receives work request information, assignment information, cancellation information, provision information, and the like transmitted from the work management server 10. In addition, the information receiving unit 211 performs notification by operating the notification unit 26 on condition that information is received from the work management server 10. In addition, the information receiving unit 211 may perform notification by screen display in cooperation with the display control unit 212.

  The display control unit 212 causes the display unit 25 to display various operation screens related to the operation of the clerk terminal 20. Further, the display control unit 212 causes the display unit 25 to display a screen corresponding to the information based on the various types of information received by the information receiving unit 211. For example, based on the work request information, the display control unit 212 causes the display unit 25 to display a response screen for selecting whether to respond to the work requested by the work request information.

  FIG. 6 is a diagram illustrating an example of the response screen. As shown in FIG. 6, the response screen G1 has a first area G11 and a second area G12.

  In the first area G11, an icon image G11a indicating that the work request information has been received, time information G11b indicating the current date and time, a progress bar G11c, and the like are displayed.

  Here, the progress bar G11c indicates the elapsed time from the reception of the work request information, and is configured so that the length of the bar increases as time elapses. The progress bar G11c is configured such that the length of the bar reaches a maximum value (100%) after a predetermined standby time (for example, 5 minutes) has elapsed.

  The clerk having the clerk terminal 20 can intuitively grasp the elapsed time since the work was requested by checking the progress bar G11c. Note that the display control unit 212 may change the display color of the progress bar G11c over time. Further, in the case of a configuration in which the number of additional points is increased or decreased according to the response time, the display control unit 212 may also display the rate of increase of the additional points or the like as time elapses.

  In the second area G12, a work place G12a, a work type G12b, and the like included in the work request information are displayed. In the example of FIG. 6, it is indicated that the call of the clerk has been made at the self-checkout register having the checkout number (checkout number) “Self01”. In the second area G12, a response button G12c for selecting whether or not to respond to the work request is displayed. The response button G12c instructs a response when slid to the right, and instructs no response when slid to the left.

  Further, for example, the display control unit 212 causes the display unit 25 to display a response status screen showing the response status of the operator (clerk) to the work request based on the work request information and the provided information.

  FIG. 7 is a diagram illustrating an example of the response status screen. As shown in FIG. 7, the response status screen G2 has a first area G21 and a second area G22.

  In the first area G21, provided information provided for the operator (clerk) of the terminal is displayed. Specifically, of the reward points awarded to all the clerks, the ratio and the rank occupied by the reward points awarded to the operator of the terminal are displayed in the form of a pie chart G21a or the like. Here, the information displayed in the first area G21 is configured to be switchable on a monthly basis, and the display content is updated according to a month switching operation.

  In the second area G22, a history of work requests is displayed. This history is configured so that items of “unsupported”, “today” and “this month” can be switched by tabs. For example, when the “unsupported” tab is selected, the display control unit 212 displays unsupported (unanswered) work request information among the work requests transmitted from the work management server 10 in chronological order. Further, when the “Today” tab is selected, the display control unit 212 determines, among the work request information transmitted today, the unsupported work request information and the work request information of the work assigned to the operator of the own terminal. Are displayed in chronological order. Further, when the “this month” tab is selected, the display control unit 212 displays, among the work request information transmitted this month, unsupported work request information and work request information of the work assigned to the operator of the own terminal. Are displayed in chronological order.

  It is preferable that the display control unit 212 changes the display color and the like so that the unsupported work request information and the work request information of the work assigned to the operator of the own terminal can be visually displayed. Further, the display control unit 212 may change the display color of the unsupported work request information with the passage of time, similarly to the progress bar G11c in FIG.

  Further, when the unsupported work request information is selected from the second area G22, the display control unit 212 may cause the display unit 25 to display a response screen G1 (see FIG. 6) relating to the work request information. When the work request information of the work assigned to the operator of the terminal is selected from the second area G22, the display control unit 212 confirms that the work is assigned to the person in charge of the work. The screen is displayed on the display unit 25. The screen configuration of the confirmation screen is not particularly limited. For example, a screen similar to that of FIG. 6 in which the response button G12c is disabled may be displayed together with a message indicating that the person in charge is assigned. When the work request information and the provision information are stored in the RAM or the like of the own terminal, the display control unit 212 displays the response screen G1 or the response status screen G2 using the information stored in the own terminal. It may be displayed.

  Returning to FIG. 5, the response processing unit 213 is a functional unit that executes a response process to the work request information. Specifically, when a response is instructed to the work request information, the response processing unit 213 transmits to the work management server 10 response information including the work ID of the work request information and the terminal ID of the terminal itself. I do.

  When the information receiving unit 211 receives the allocation information as a response to the response information, the response processing unit 213 cooperates with the display control unit 212 to display an allocation notification screen on the display unit 25 for notifying the user. Let it. For example, the response processing unit 213 causes the display unit 25 to display a message indicating that the work is assigned, together with the work request information of the work (work ID) specified by the assignment information.

  When the information receiving unit 211 receives the cancellation information as a response to the response information, the response processing unit 213 cooperates with the display control unit 212 to display an information screen for notifying the user of the cancellation information on the display unit 25. . For example, the response processing unit 213 causes the display unit 25 to display a message indicating that the work has been canceled, together with the work request information of the work (work ID) specified by the cancellation information. The response processing unit 213 deletes the work request information including the work ID specified by the cancellation information from its own terminal, on condition that the cancellation information is received from the work management server 10.

  Next, the operation of the work management server 10 and the clerk terminal 20 will be described. FIG. 8 is a flowchart illustrating an example of a process related to work assignment performed by the work management server 10 and the clerk terminal 20. In this process, it is assumed that the work management server 10 transmits work request information, assignment information, and cancellation information.

  First, the work requesting unit 112 waits until a new work is registered in the work management table T2 by the work registration unit 111 (Step S11; No). The work requesting unit 112 transmits the work request information of the work to each of the clerk terminals 20, on condition that a new work is registered in the work management table T2 (step S12).

  Subsequently, the response receiving unit 113 waits for a response (response information) from the clerk terminal 20 to the work request information transmitted in step S12 during a predetermined reception period (step S13). When the reception period ends, the work assignment unit 114 transmits the assignment information to the clerk terminal 20 that responded first among the clerk terminals 20 that responded (step S14). In addition, the work assignment unit 114 sends the cancellation information to each of the clerk terminals 20 other than the clerk terminal 20 to which the assignment information was sent in step S13 (step S15), and ends this processing. The assignment information may be transmitted in advance to the clerk terminal 20 that responded first without waiting for the end of the reception period.

  On the other hand, in the clerk terminal 20, the information receiving unit 211 waits for information transmitted from the work management server 10 (Step S21; No). When receiving the information from the work management server 10 (Step S21; Yes), the information receiving unit 211 notifies the reception by operating the notifying unit 26 (Step S22).

  For example, the display control unit 212 causes the display unit 25 to display the above-described response screen G1 (see FIG. 6) and the response status screen G2 (see FIG. 7) according to an operation or the like via the input unit 24.

  If the information received in step S21 is the work request information (step S23; Yes), the response processing unit 213 causes the display unit 25 to display the work request information (step S24). Next, the response processing unit 213 determines whether a response has been instructed for the work request information displayed in step S24 (step S25). The response processing unit 213 transmits response information to the work management server 10 on condition that a response is instructed (Step S25; Yes) (Step S26). Next, the response processing unit 213 returns to Step S21. When a non-response is instructed in step S25 (step S25; No), the response processing unit 213 returns to step S21.

  When the information received in step S21 is the allocation information (step S23; No → step S27; Yes), the response processing unit 213 causes the display unit 25 to display an allocation notification screen for notifying that (step S28). ), And return to step S21.

  When the information received in step S21 is the cancellation information (step S23; No → step S27; No), the response processing unit 213 causes the display unit 25 to display a cancellation notification screen notifying that (step S29). ). Next, the response processing unit 213 deletes the work request information specified by the cancellation information from its own terminal (step S30), and returns to step S21.

  Next, with reference to FIG. 9, an operation related to the provision of reward points will be described. Here, FIG. 9 is a flowchart illustrating an example of a process related to the provision of reward points, which is executed by the work management server 10.

  The reward granting unit 116 of the work management server 10 waits until a work result is registered for each work (work ID) in which the “work result” column registered in the work management table T2 is blank (step S41; No). . On condition that the work result is registered (Step S41; Yes), the reward giving unit 116 specifies the work type of the work in which the work result is registered (Step S42).

  Subsequently, the reward giving unit 116 reads out the basic points corresponding to the work type specified in step S42 from the work information table T3 (step S43). Next, the reward giving unit 116 derives additional points based on various elements related to the work in which the work result is registered (Step S44).

  Subsequently, the reward giving unit 116 calculates a reward point by adding the additional point derived in step S44 to the basic point read in step S43 (step S45). Then, the reward giving unit 116 registers the reward point calculated in step S45 in the work management table T2 in association with the work ID of the work in which the work result has been registered, so that the reward point is given to the person in charge of the work. Is given (step S46), and this processing ends.

  Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. The new embodiment can be implemented in other various forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and their equivalents.

  For example, in the above embodiment, the work that occurs in the store is targeted for assignment. However, the present invention is not limited to this, and work that occurs in another field or another environment may be targeted.

  Further, in the above embodiment, when a non-response is instructed at the clerk terminal 20, the fact is not notified to the work management server 10. However, the present invention is not limited to this. Good. In this case, the response processing unit 213 of the clerk terminal 20 may delete the corresponding work request information from its own terminal in response to the non-response instruction. In addition, the response receiving unit 113 of the work management server 10 may perform processing such as excluding the clerk terminal 20 from the transmission target of the cancellation information in response to a notification instructing a non-response from the clerk terminal 20.

  1 work management system, 10 work management server, 20 clerk terminals, 111 work registration unit, 112 work request unit, 113 response accepting unit, 114 work allocation unit, 115 work situation management unit, 116 reward giving unit, 117 information providing unit, 211 information receiving unit, 212 display control unit, 213 response processing unit

JP-A-2002-140768

Claims (4)

Registration means for registering the work to be requested;
Work request means for transmitting request information for requesting the work registered by the registration means to a terminal device possessed by each of the employees,
Response receiving means for receiving a response to the request information from the terminal device,
Assigning means for assigning, to the person in charge of the work, an employee possessing the terminal device that responded the earliest among the responses received by the response receiving means,
Notifying means for notifying the assignment of the work to the terminal device of the person in charge, and notifying the terminal device other than the terminal device of cancellation of the request for the work,
Detecting means for detecting completion of the work assigned to the person in charge;
On the condition that the detecting means detects the completion of the work, a reward point calculating means calculates a reward point based on a predetermined basic point for the type of the work, and gives the reward to the person in charge,
Information providing means for providing, to the terminal device possessed by the employee, provided information in which the proportion occupied by the reward points of individual employees among the reward points given to all employees by the reward giving means,
A work assignment support device comprising: The reward granting means calculates an additional point based on the operation result of the person in charge performed from when the work requesting means transmits the request information to when the detecting means detects the completion of the work. The work assignment support device according to claim 1 , wherein the reward points are calculated by adding the additional points to the basic points. Support the assignment of tasks for employees, reward points calculated based on the base point which is predetermined for the type of the work, the work assignment support apparatus to be applied to the employees assigned to the work, the work Work request receiving means for receiving request information to request,
Instruction means for selectively instructing a response and a non-response to the request information,
A response unit that provides a response to the request information to the work assignment support device on condition that the instruction unit instructs a response;
Notifying that the work assignment has been notified from the work assignment support device, and notifying that the cancellation of the work request has been notified from the work assignment support device. Notification means,
Display control means for displaying a screen representing the ratio of the reward points granted to the employee who owns the device, among the reward points assigned to all employees by the work assignment support device,
A terminal device comprising: Computer
Registration means for registering the work to be requested;
Work request means for transmitting request information for requesting the work registered by the registration means to a terminal device possessed by each of the employees,
Response receiving means for receiving a response to the request information from the terminal device,
Assigning means for assigning, to the person in charge of the work, an employee possessing the terminal device that responded the earliest among the responses received by the response receiving means,
Notifying means for notifying the assignment of the work to the terminal device of the person in charge, and notifying the terminal device other than the terminal device of cancellation of the request for the work,
Detecting means for detecting completion of the work assigned to the person in charge;
On the condition that the detecting means detects the completion of the work, a reward point calculating means calculates a reward point based on a predetermined basic point for the type of the work, and gives the reward to the person in charge,
Information providing means for providing, to the terminal device possessed by the employee, provided information in which the proportion occupied by the reward points of individual employees among the reward points given to all employees by the reward giving means,
Program to make it work.

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