JP6057933B2 - Work management apparatus and work management program - Google Patents

Description

  Embodiments described herein relate generally to a work management program for causing a work management apparatus and a computer to function as the work management apparatus.

  Large-scale restaurants such as family restaurants usually divide the work of the store clerk like the floor staff and kitchen staff. The store clerk in charge of the floor performs work such as ordering, serving, and cleaning up. The clerk in charge of the kitchen performs tasks such as cooking and washing dishes. In such a store, a shift in the work of the store clerk is determined so that the work is performed efficiently. However, it is not always as expected, and for example, there are cases in which cooking is delayed and customer complaints come out.

  Therefore, there is a technique for calculating the work amount for each kitchen cooking place and displaying the work amount for each cooking place on a monitor for store management. By using this technology, store managers such as store managers grasp the amount of work at each kitchen, and take measures such as changing the number of shop staff in charge of floors to a large number of work areas. be able to.

  However, in the past, even if you decided to increase the number of workers, it took time and effort to determine who to actually relocate and how to inform the clerk about the relocation, and the amount of work cannot be adjusted quickly. There are challenges.

JP 2005-228175 A

  A problem to be solved by an embodiment is to provide a work management apparatus that can efficiently perform personnel assignment in consideration of work burden.

  In one embodiment, the work management apparatus includes a display unit, a reception unit, and a notification unit. The display means includes a work icon representing an indicator indicating the degree of burden derived from the work amount and processing capacity for each type of work, and an auxiliary worker icon representing the auxiliary person for each auxiliary person assisting the work. Display on one screen. The accepting means accepts selection of the auxiliary staff icon and selection of the work icon for work assisted by the auxiliary staff represented by the selected auxiliary staff icon. The notifying means notifies the auxiliary staff represented by the auxiliary staff icon that has received the selection by the receiving means that the work represented by the work icon that has been selected by the receiving means is assisted.

The schematic block diagram of the restaurant system containing the work management apparatus of this embodiment. The block diagram which shows the principal part structure of a work management server. The schematic diagram which shows the data structure of a cooking place file. The schematic diagram which shows the data structure of a person in charge file. The schematic diagram which shows the data structure of a work data file. The schematic diagram which shows the data structure of a work data file. The flowchart which shows the main information processing procedures which CPU performs according to a work management program. The flowchart which shows the main information processing procedures which CPU performs according to a work management program. The flowchart which shows the main information processing procedures which CPU performs according to a work management program. The figure which shows the example of a screen displayed on a display device. The figure which shows the example of a screen displayed on a display device. The figure which shows the example of a screen displayed on a display device. The figure which shows the example of a screen displayed on a display device. The figure which shows the example of a screen displayed on a display device.

Hereinafter, an embodiment of a work management apparatus capable of efficiently performing personnel assignment in consideration of a work load will be described with reference to the drawings.
This embodiment is a work management apparatus for restaurants. The work in the restaurant includes a kitchen work for cooking menu items in the kitchen, a floor work for serving customers on the customer floor, and the like. In a large-scale restaurant, the kitchen work is performed by the kitchen staff and the floor work is performed by the floor staff. However, for example, the amount of work in the kitchen increases, and the work may be delayed only by the person in charge of the kitchen. In that case, for example, a floor person temporarily helps the kitchen work, thereby promoting the kitchen work. The present embodiment provides a work management apparatus capable of efficiently performing such personnel assignment.

  FIG. 1 is a schematic configuration diagram of a restaurant system 1 including a work management apparatus according to the present embodiment. The restaurant system 1 includes a plurality of order terminals 11, a relay machine 12, a plurality of kitchen terminals 13, an accounting terminal 14, a menu server 15, an order management server 16, a work management server 17, and the like. The restaurant system 1 includes a network 18 such as a LAN (Local Area Network), and the servers 15, 16, and 17 are connected to the kitchen terminals 13 and the accounting terminal 14 via the network 18. Furthermore, the restaurant system 1 connects the relay device 12 to the network 18, and connects the servers 15, 16, 17 and the order terminals 11 via the relay device 12 by wireless communication.

  The order terminal 11 is a portable wireless communication terminal carried by a floor person. The order terminal 11 includes an input device such as a keyboard and a touch panel and a display device such as a liquid crystal display. The input device corresponds to menu item order input or the like. The display device corresponds to the display of the ordered menu item. The order terminal has a built-in wireless circuit, and performs bidirectional wireless communication with the repeater 12 via the wireless circuit.

  The order terminal 11 may be a self-type that is attached to each passenger seat and is operated by the customer himself to input an order. However, in the case of the self-type, each person in charge of the floor needs to have a portable wireless communication terminal (for example, a mobile phone, a smartphone, a pager, etc.).

  The repeater 12 is attached to, for example, the ceiling portion of the passenger seat floor so that wireless communication can be performed with the order terminal 11 carried by a floor person in the passenger seat floor. The number of repeaters 12 is not limited to one. The passenger floor may be divided into a plurality of areas, and the repeater 12 may be provided for each area.

  The kitchen terminal 13 includes an input device such as a touch panel and a pointing device, and a display device such as a liquid crystal display. The kitchen terminal 13 may include a printer. The input device corresponds to an instruction input such as cooking start and cooking end of the menu item. The display device corresponds to a list display of menu items that have been ordered. It is desirable that the display device be able to identify whether the ordered menu item is before cooking or during cooking. The list of menu items that have been ordered may be printed out on a recording sheet by a printer.

  The kitchen terminal 13 is installed for each kitchen cooking area. And the kitchen terminal 13 displays or prints out the data regarding the menu item which cooks in the installed kitchen. The person in charge of cooking performs the cooking operation according to the output from the kitchen terminal 13. By the way, this embodiment illustrates the case where the kitchen is introduced into a restaurant divided into a frying corner, a grill corner, a stab corner, a drink corner, and a dessert corner.

  The accounting terminal 14 corresponds to the payment processing of the food and drink price. As the accounting terminal 14, a known POS (Point Of Sales) terminal can be applied. The accounting terminal is not limited to a POS terminal. Any electronic device that supports payment processing for food and drinks may be used.

  The menu server 15 manages data related to menu items provided by restaurants. The menu server 15 has a menu database. The menu database may be built in the menu server 15 or may be stored in a storage device externally attached to the menu server 15.

  The menu database stores menu data records created for each menu item. The menu data record includes data items such as menu ID, item name, price, cooking place ID, and cooking average time. The menu ID is a unique code set for each menu item. Each menu item is identified by a different menu ID. The item name and price are the name of the menu item identified by the menu ID and the price per point. The kitchen ID is a code unique to the kitchen that cooks the menu item identified by the menu ID. Each kitchen is identified by a different kitchen ID. In the present embodiment, the kitchen ID is a serial number from “1”. It goes without saying that the kitchen ID is not limited to the serial number starting from “1”. The average cooking time is the average time required for cooking the menu item identified by the menu ID. The average cooking time is a theoretical value. The average cooking time may be a statistical value.

  The order management server 16 manages order data such as menu items and points ordered by customers. The order management server 16 has an order database. The order database may be built in the order management server 16 or may be stored in a storage device externally attached to the order management server 16.

  The order database stores order data records. The order data record is created for each individual customer who visits the store alone, and for each group who visits the store in a group of a plurality of people. The order data record includes data items such as a slip number, a seat ID, the number of people, order data, and total data. The slip number is a unique number issued to a visitor (individual customer or group customer). Customers are identified by different slip numbers. The passenger seat ID is a code unique to the passenger seat arrived by the customer identified by the slip number. Each seat is identified by a different seat ID. The number of people is the number of customers identified by the slip number. The order data includes a menu code, a score, an amount, and the like of the menu item ordered by the customer identified by the slip number. The total data is the total score and total amount of menu items ordered by the customer identified by the slip number.

  The customer order data is input by the person in charge of the floor operating the input device of the order terminal 11. In other words, when a person in charge of a floor receives an order for a menu item from a customer, the floor person in charge first inputs the seat ID and the number of passengers that the customer has arrived. Next, the person in charge of the floor inputs order data. After completing the input of the order data, the person in charge of the floor inputs the order confirmation. When the order confirmation is input, the order terminal 11 wirelessly transmits the input order data together with the seat ID, the number of persons, and the like. The wirelessly transmitted order data is received by the repeater 12 and transmitted to the order management server 16 via the network 18.

  The order management server 16 that has received the order data including the seat ID and the like issues a new slip number. Then, the order management server 16 operates a printer (not shown) to issue an order slip. The order management server 16 generates an order data record and registers it in the order database. Furthermore, the order management server generates cooking instruction data for each menu item for which an order has been received. Then, the order management server transmits cooking instruction data to the kitchen terminal 13 via the network 18.

  The cooking instruction data includes a menu code and a score of a menu item for which an order has been received, and a seat ID of the seat where the customer who ordered the menu item arrives. Further, the cooking instruction data includes the cooking place ID and the average cooking time recorded in the menu data record of the menu item. The kitchen terminal 13 takes in the cooking instruction data including the cooking place ID set for itself from the received cooking instruction data. Then, the kitchen terminal 13 stores the cooking instruction data in the pre-cooking buffer in the order of taking in.

  The kitchen terminal 13 displays a list of menu items waiting for cooking on the display device based on the cooking instruction data stored in the pre-cooking buffer. The person in charge of the kitchen starts cooking the menu item waiting for cooking according to the display on the display device. At that time, the person in charge of the kitchen operates the input device to declare the start of cooking. Then, the corresponding cooking instruction data is transferred from the pre-cooking buffer to the cooking buffer. Further, the display on the display device is switched from waiting for cooking to cooking. When cooking is finished, the person in charge of the kitchen operates the input device to declare the end of cooking. Then, the corresponding cooking instruction data is deleted from the cooking buffer. It is also erased from the display device.

  In the above description, the kitchen terminal 13 includes the pre-cooking buffer and the cooking buffer. However, the present invention is not limited to this configuration. For example, the number of buffers may be one, and a status for identifying whether cooking is in progress or cooking may be added to cooking instruction data stored in the buffer.

  The processing contents of the order terminal 11, the repeater 12, the kitchen terminal 13, the accounting terminal 14, the menu server 15, and the order management server 16 described above are examples. In the present embodiment, various processes can be appropriately used as long as similar results can be obtained.

  The restaurant system includes a plurality of video cameras 19 as photographing means for kitchen work. The video camera 19 is installed for each kitchen cooking area. The video camera 19 is attached to a location where the person in charge of the kitchen working at the kitchen can be photographed. An image photographed by the video camera 19 is taken into the work management server 17.

  FIG. 2 is a block diagram showing a main configuration of the work management server 17. The work management server 17 includes a central processing unit (CPU) 21, a read only memory (ROM) 22, a random access memory (RAM) 23, an auxiliary storage device 24, a communication interface 25, a clock unit 26, an I / O controller 27, and a camera. A controller 28 and the like are provided. The work management server 17 connects the ROM 21, the RAM 23, the auxiliary storage device 24, the communication interface 25, the clock unit 26, the I / O controller 27, and the camera controller 28 to the CPU 21 with a bus line 29 such as an address bus and a data bus. Connect with.

  The CPU 21 corresponds to the central part of the computer. The CPU 21 controls each unit to implement various functions as the work management server 17 in accordance with the operating system and application programs.

  The ROM 22 corresponds to a main storage part of the computer. The ROM 22 stores the above operating system and application programs. The ROM 22 may store data necessary for the CPU 21 to execute processing for controlling each unit.

  The RAM 23 corresponds to a main storage part of the computer. The RAM 23 stores data necessary for the CPU 21 to execute processing. The RAM 23 is also used as a work area where information is appropriately rewritten by the CPU 21.

  The auxiliary storage device 24 corresponds to the auxiliary storage portion of the computer. The auxiliary storage device 24 is, for example, an EEPROM (Electric Erasable Programmable Read-Only Memory), an HDD (Hard Disc Drive), or an SSD (Solid State Drive). The auxiliary storage device 24 stores data used when the CPU 21 performs various processes and data generated by the processes performed by the CPU 21. The auxiliary storage device 24 may store the above application program.

  The communication interface 25 is connected to the network 18. The communication interface 25 receives data signals transmitted from the other servers 15 and 16 and the terminals 11, 13 and 14 via the network 18. The communication interface 25 transmits a data signal to the other servers 15 and 16 and the terminals 11, 13 and 14 via the network 18.

  The clock unit 26 measures the current date and time. The clock unit 26 has a timer function that outputs an interrupt signal to the CPU 21 at a preset timing. A timer may be provided separately from the clock unit 26.

  The I / O controller 27 controls input / output devices such as the input device 31 and the display device 32. The input device 31 is a keyboard, a touch panel, a pointing device, or the like. The display device 32 is a liquid crystal display or the like. All of the input / output devices may be mounted on the work management server 17 or only a part thereof. Alternatively, all input / output devices may be externally attached to the work management server 17.

  The camera controller 28 captures an image shot by each video camera 19. The camera controller 28 has a switch function, and selectively stores the captured image of each video camera 19 in the image buffer of the RAM 23. The captured image stored in the image buffer can be reproduced on the screen of the display device 32.

  The work management server 17 having such a configuration functions as a work management apparatus that can efficiently perform personnel assignment in consideration of the work load. In order to realize this function, the work management server 17 stores the cooking place file 41 and the person-in-charge file 42 in the auxiliary storage device 24.

  FIG. 3 is a schematic diagram showing the data structure of the cooking place file 41. The kitchen file 41 stores each data of a kitchen name, the number of cooks, and a threshold value in association with the kitchen ID of each kitchen. The kitchen name is a unique name given to the kitchen. The number of cooks is the number of persons in charge of the kitchen who perform cooking work or the like at the kitchen.

  The threshold value is a threshold value for the degree of burden. The degree of burden is calculated, for example, by dividing the work amount by the processing capacity. In the present embodiment, the work amount is the accumulated time of the average cooking time of the menu item waiting for cooking. The processing capability is the number of kitchen personnel. There is a high possibility that the provision of cooked food will be delayed in a kitchen with a large burden. It is necessary to increase the number of persons in charge for such a kitchen. The threshold value is a value of the degree of burden serving as a criterion for determining whether or not an increase in staff is necessary, and is arbitrarily set for each cooking place.

  The calculation method of the degree of burden, the work amount, and the processing capacity is not limited to the present embodiment. Since the degree of burden is also related to the degree of congestion in the store, it may be calculated by multiplying the value obtained by dividing the workload by the processing capacity by a coefficient corresponding to the time zone. The workload may be calculated by taking into account the average cooking time of the menu item being cooked as well as the menu item waiting for cooking. The processing capacity may be calculated by multiplying the number of kitchen staff by a coefficient corresponding to the skill level of the kitchen staff. Of course, this does not deny the operation of setting the threshold value for each kitchen in common.

  FIG. 4 is a schematic diagram showing the data structure of the person-in-charge file 42. The person-in-charge file 42 stores each data of person-in-charge name, assistance ID, and work code in association with the person-in-charge ID of each floor person in charge. The person in charge ID is a unique code set for each floor person in charge. Each person in charge of the floor is identified by a different person in charge ID. The person in charge name is a unique name of the person in charge. The assistance ID is a kitchen ID of a kitchen where the person in charge can assist the kitchen work. For the person in charge who can assist all the kitchens, “ALL” is set as an assistable ID. On the other hand, “0” is set as an assistable ID for the person in charge who cannot assist the kitchen.

  The work code is an identification code of the work data file 52 (see FIGS. 2 and 6) in which work data representing the work system of the person in charge on the day is set. The work code is uniquely assigned to each person in charge. That is, one work data file 52 is assigned to each person in charge.

  The work management server 17 stores a work data file 51 for each cooking place and a work data file 52 for each person in charge in the RAM 23 in order to realize a function as a work management apparatus.

  FIG. 5 is a schematic diagram showing the data structure of the work data file 51. The work data files 51 are stored in the RAM 23 by the number of cooking places. The work data file 51 includes a storage area for a cooking area ID, the number of cooks, and a warning counter HT, and a storage area for menu ID, average cooking time, audience ID, and progress status.

  The kitchen ID is stored in the kitchen ID area. The number of cooks area stores the number of people working at the kitchen identified by the kitchen ID. The warning counter HT has an initial value of “0”, and counts up as time elapses when the degree of burden exceeds the threshold value.

  The menu ID, the average cooking time, the seat ID, and the progress status status are data of the menu item that has received an order among the menu items that are cooked in the cooking place identified by the cooking place ID. The menu ID and the average cooking time are data set for each menu item. The seat ID is the seat ID of the seat where the customer who ordered the menu item arrived. The progress status status is data for identifying the cooking progress status of the menu item. The progress status is, for example, uncooked, during cooking, or the end of cooking.

  FIG. 6 is a schematic diagram showing the data structure of the work data file 52. The work data files 52 are stored in the RAM 23 for at least the number of predetermined store clerks including the floor staff. The work data file 52 has a storage area for work codes and leaving / leaving flags, and an accumulation area for work time zones and break time zones.

  The work code is a code assigned to each clerk. The leaving / leaving flag is a flag for identifying the attendance / leaving of the clerk identified by the work code. The work time zone and the break time zone are a work time zone and a break time zone on every working day in a predetermined period (one week, one month, etc.).

  The work management server 17 stores a work management program, which is an application program, in the ROM 22 in order to realize a function as a work management apparatus. 7 to 9 are flowcharts showing main information processing procedures executed by the CPU 21 in accordance with the work management program. 11 to 13 are examples of screens displayed on the display device 32. Hereinafter, main operations of the work management server 17 will be described with reference to FIGS. 9 to 13.

  The screen in FIG. 10 is a basic screen 60. In the basic screen 60, the floor area 61 is arranged in the center, the person-in-charge area 62 is arranged at the left end, and the kitchen area 63 is arranged at the right end. The floor area 61 is an area for displaying a layout image of a passenger seat floor. The layout image is an image in which a plurality of passenger seat icons 61A to 61K corresponding to the passenger seats are arranged according to the layout of the passenger seats. The color of the passenger seat icons 61 </ b> A to 61 </ b> K changes, for example, depending on the situation of the passenger seat (vacant seat, seated, etc.). Depending on whether or not the ordered menu item has been arranged, the color or the like of the passenger seat icons 61A to 61K may be changed. In the case of a restaurant having a plurality of floors, the layout image can be switched to another floor by selecting a tab.

  The person-in-charge area 62 is an area for displaying a plurality (six in the figure) of person-in-charge icons 62A to 62F. The person-in-charge icons 62A to 62F each represent a floor person in charge. In the event that an increase in the number of staff is required, most of the floor managers are temporarily relocated to the kitchen as assistants. Here, the person-in-charge icons 62A to 62F function as auxiliary personnel icons representing auxiliary personnel.

  The number of person-in-charge icons 62A to 62F displayed in the person-in-charge area 62 is not limited to six, and may be five or less, or seven or more. The person-in-charge icons 62A to 62F may be scroll-displayed in the person-in-charge area 62. The characters displayed on the person-in-charge icons 62A to 62F indicate the unique names of the persons in charge.

  The kitchen area 63 is an area for displaying the kitchen icons 63A to 63E and the number of people icons 64 respectively corresponding to the kitchens of the kitchen. The number icon 64 indicates the number of kitchen staff who work in the kitchen. The cooking place icons 63 </ b> A to 63 </ b> E include an indicator 65. The indicator 65 indicates the degree of burden on the kitchen. Here, the kitchen icons 63A to 63E function as work icons.

  Such a basic screen 60 is displayed by the CPU 21 in accordance with the work management program. Here, the CPU 21 displays a work icon (cooking area icons 63A to 63E) indicating the burden 65 for each work type (cooking area), and an auxiliary staff icon (person in charge icon) representing the auxiliary staff for each auxiliary staff. 62A to 62F) constitute display means for displaying on one screen.

  FIG. 7 is a flowchart showing the procedure of interrupt processing executed by the CPU 21 in accordance with the work management program. This process starts with the input of an interrupt signal that occurs every t seconds, which is an arbitrary time.

  That is, when an interrupt signal is input, the CPU 21 resets the ID counter n to “0” (Act 1). The ID counter n is formed in the RAM 23, for example. The CPU 21 counts up the ID counter n by “1” (Act 2). Then, the CPU 21 confirms whether or not the ID counter n has exceeded the number N of cooking areas (5 in the present embodiment) (Act 3).

  When the ID counter n does not exceed the number N of kitchens (NO in Act 3), the CPU 21 derives the load degree B of the kitchen to which the kitchen ID uniquely obtained from the ID counter n is assigned (Act 4). . That is, the CPU 21 detects the number of cooks from the work data file 51 whose cooking place ID is “n”. Further, the CPU 21 adds up the average cooking time of data indicating that the progress status status is not cooked from the work data file 51. Then, the CPU 21 derives the degree of burden B from the integrated value of the average cooking time and the number of cooks. If the burden degree B can be derived, the CPU 21 displays the burden degree B on the indicator 65 included in the cooking place icons 63A to 63E of the cooking place (Act 5).

  The CPU 21 searches the cooking place file 41 and detects the threshold value Sn from the record whose cooking place ID is “n”. Then, the CPU 21 checks whether or not the burden level B exceeds the threshold value Sn (Act 6). If the degree of burden B does not exceed the threshold value Sn (NO in Act 6), the CPU 21 proceeds to the process of Act 10.

  When the degree of burden B exceeds the threshold value Sn (YES in Act 6), the CPU 21 counts up the warning counter HT in the work data file 51 whose cooking place ID is “n” by “1” ( Act 7). Then, the CPU 21 checks whether or not the warning counter HT has reached the number of warnings K (Act 8). When the warning counter HT has not reached the number of warnings K, the CPU 21 returns to the processing of Act2.

  When the warning counter HT reaches the number of warnings K, the CPU 21 warns that the burden level B is high in the cooking place where the cooking place ID is “n” (Act 9: notification means). After warning, the CPU 21 proceeds to the process of Act10.

  In Act 10, the CPU 21 resets the warning counter HT in the work data file 51 having the kitchen ID “n” to “0”. After resetting, the CPU 21 returns to the process of Act2.

  When returning to the Act2 process, the CPU 21 further increments the ID counter n by "1". And CPU21 performs the process after Act3. That is, the CPU 21 calculates the load level B of the kitchen, and counts up the warning counter HT when the load level B exceeds a threshold value Sn set for the kitchen. When the warning counter HT reaches the number of warnings K, a warning is given that the degree of burden B is high at the cooking place with the cooking place ID “n”.

  The CPU 21 repeatedly executes the processes of Act2 to Act10 until the ID counter n exceeds the number N of cooking places. If ID counter n has exceeded the number N of kitchens (YES in Act 3), CPU 2 ends this interrupt process.

  Here, the CPU 21 confirms whether or not the burden level B exceeds a predetermined threshold value Sn for each type of work (for each kitchen), and the burden level B is a threshold value Sn. And informing means (Act9) for informing the work exceeding the above.

  FIG. 11 is an example of a warning that is the process of Act9. This example is a case where an event in which the degree of burden B exceeds the threshold value S1 continues for (t × K) seconds or more at the cooking place “fried corner” at the cooking place ID = 1. As shown in FIG. 11, a live image 70 is displayed over the basic screen 60. The live image 70 is an image photographed by the video camera 19 installed in the cooking place “Drying Corner”. In addition, the person-in-charge icons 62A to 62E displayed in the person-in-charge area 62 are icons 62A, 62D, and 62E of persons in charge who can assist the cooking area “fried corner”, and persons in charge of persons incapable of assistance. The icons 62B, 62C, and 62F are classified.

  That is, the CPU 21 controls the camera controller 28 to capture a photographed image of the video camera 19 installed in the cooking place “fried corner”. Then, the CPU 21 opens a live image window on the basic screen 60 and displays a captured image in the window.

  Further, the CPU 21 searches the person-in-charge file 42 to detect a person in charge whose assistable ID is “ALL” and a person in charge who includes the cooking place ID = “1” of the cooking place “fried corner”. To do. Further, the CPU 21 searches the work data file 52 identified by the work code for each detected person in charge, and extracts persons in charge whose work time period continues for at least one hour from now, for example. The extracted person in charge can assist the work at the cooking place “Deepening Corner”. The CPU 21 identifies and displays the extracted person-in-charge icons (62A, 62D, 62E in FIG. 11) and other person-in-charge icons (62B, 62C, 62F in FIG. 11). That is, the CPU 21 has a display form indicating that the person-in-charge icons 62A, 62D, and 62E can be assisted, and a display form indicating that the person-in-charge icons 62B, 62C, and 62F cannot be assisted.

  When the live image 70 of the cooking place “Drying Corner” is displayed, the work manager such as a store manager who is an operator of the work management server 17 increases the burden B of the cooking place “Drying Corner” and needs to increase the number of staff. Recognize. Then, the work manager selects one of the person-in-charge icons 62A, 62D, and 62E in a display form indicating that assistance is possible, and the cooking area icon 63A of the cooking area “Fried area corner” that needs to be increased. Select to associate. Specifically, as shown in FIG. 12, the selected person-in-charge icon 62E is dragged and dropped onto the cooking place icon 63A.

  In response to such an operation, the CPU 21 executes processing of a procedure shown in the flowchart of FIG. That is, the CPU 21 waits for selection of the person-in-charge icons 62A to 62F (Act 21). Here, it is assumed that the person-in-charge icon 62E is dragged and dropped onto the cooking place icon 63A. In this case, the CPU 21 recognizes that the person-in-charge icon 62E has been selected (YES in Act 21).

  When the CPU 21 recognizes that the person-in-charge icon 62E has been selected, the CPU 21 searches the person-in-charge file 42, and the supportable ID and work of the person in charge identified by the person-in-charge icon 62E (the person in charge “EE” in the person-in-charge ID 105). A code is acquired (Act 22).

  Next, the CPU 21 determines whether or not the cooking place icons 63A to 63E have been selected (Act 23). In this case, CPU 21 recognizes that cooking place icon 63A has been selected (YES in Act 23).

  When recognizing that the cooking place icon 63A has been selected, the CPU 21 determines whether or not the cooking place “fried corner” specified by the cooking place icon 63A has been warned in the processing of Act 9 (Act 24). In this case, since a warning has been given (YES in Act 24), the CPU 21 determines whether or not the person in charge identified by the person in charge icon 62E can assist the work at the kitchen “fried corner”. Judgment is made from the code (Act 25). In this case, since it is possible to assist (YES in Act 25), the CPU 21 notifies the person in charge “EE” to assist the work of the cooking place “fried corner” (Act 26).

  Each floor staff carries the order terminal 11 respectively. The work management server 17 manages which order terminal 11 each floor person in charge carries. For example, in the person-in-charge file 42, the terminal ID of the order terminal 11 carried by the person in charge may be set in association with the person-in-charge ID. The CPU 21 transmits a message to assist the work of the cooking place “fried corner” with the order terminal 11 carried by the person in charge “EE” as the destination.

  This message data is wirelessly transmitted via the relay 12 and received by the order terminal 11 possessed by the person in charge “EE”. In the order terminal 11 that has received the message data, a message to assist the work of the cooking place “fried corner” is displayed on the display device. Alternatively, a similar message is output by voice. The person in charge “EE” who confirmed the message operates the input device of the order terminal 11 and returns a response indicating that the message has been confirmed to the work management server 17. Then, the person in charge “EE” moves to the cooking place “Flying Corner” and assists the kitchen work.

  When the order terminal 11 is a self-type, each floor staff member carries a wireless communication device, and therefore the same notification may be given to the wireless communication device.

  Here, the CPU 21 receives accepting means (Act21 to Act25) for accepting selection of the assisting staff icon and selection of a work icon for the work assisted by the assisting staff represented by the selected assisting staff icon. A notifying means (Act 26) is provided for notifying the assisting staff represented by the assisting staff icon who has received the selection that the work represented by the work icon whose selection has been accepted by the accepting means.

  CPU21 which notified kitchen assistance waits for a confirmation response (Act27). If a confirmation response is received from order terminal 11 (YES in Act 27), CPU 21 increases the number of cooks in work data file 51 corresponding to the cooking place “fried corner” by “1” (Act 28). Further, as shown in FIG. 13, an assistant icon 66 is displayed along with the number of people icon 64 in the vicinity of the cooking place icon 63A indicating the cooking place “fried corner” (Act 29). The added assistant icon 66 can be identified from the number of people icon 64 by, for example, changing the color. Thus, the CPU 21 ends the process. Note that the processing procedures of Act 28 and Act 29 are not limited to this order. The front and back may be reversed.

  When the person-in-charge icon is selected in Act 21, but the drop destination is not on the cooking place icon and the cooking place icon is not selected (NO in Act 23), the CPU 21 ends the process. .

  Also, if the person in charge icon is selected in Act 21 but the drop destination is not a warning cooking place icon but another cooking place icon (NO in Act 24), the CPU 21 assigns the personnel. A message for asking the operator whether or not is correct is displayed on the display device 32 (Act 30). Then, the CPU 21 waits for a selection input as to whether or not it is correct (Act 31). If the correct result is selected by the operation input of input device 31 (YES in Act 31), CPU 21 proceeds to the process of Act 26. That is, the CPU 21 notifies the selected person in charge of assisting the work at the selected kitchen.

When it is selected that it is not correct by an operation input of input device 31 (NO in Act 31), CPU 21 ends this process.
Even when the person in charge identified by the person-in-charge icon 62E cannot be assisted (NO in Act 25), the CPU 21 ends the process.
Similarly, although the confirmation response is waited at Act 27, when the confirmation response cannot be received within a predetermined time, for example, 1 minute (NO at Act 27), the CPU 21 ends this processing.

  Here, the CPU 21 constitutes determination means (Act 25) for determining whether or not the auxiliary staff represented by the auxiliary staff icon can assist the work. Then, the accepting means rejects the selection of the auxiliary staff icon representing the auxiliary staff determined to be unable to assist the work.

  The accepting means prompts confirmation when a work icon is selected for a work whose burden level does not exceed the threshold (Act30 to Act31).

  As described above, the work manager who has determined that the number of staffs needs to be increased in the cooking area “fried corner” selects one of the person-in-charge icons 62B, 62C, or 62F that can be assisted from the person-in-charge icons 62A to 62F. By simply dragging and dropping onto the cooking area icon 63A of the cooking area “Flying area corner”, the person in charge of the floor identified by the selected person in charge icon immediately changes the location to the cooking area “Flying area corner”. Can let you know. Therefore, since the number of laboratories can be increased smoothly, the delay in cooking work at the kitchen can be shortened as much as possible.

  By the way, the interrupt process shown in FIG. 7 is repeated in a relatively short period of time, for example, at intervals of 10 seconds or 20 seconds. Therefore, after the number of assistants is increased in the cooking place “fried corner”, the number of cooks stored in the work data file 51 increases, and the degree of burden B decreases. As a result, it is good that the warning is repeatedly displayed. Moreover, since the value of the indicator 64 displayed on the cooking place icon 63A is also reduced, the work manager can recognize that the degree of burden B of the cooking place “fried corner” has been reduced.

  Here, the CPU 21 derives the degree of burden by the processing ability that is increased by assisting the work represented by the work icon received by the accepting means by the assisting staff represented by the assisting person icon accepted by the accepting means. Thus, updating means for updating the indicator is configured (Act28, Act1 to Act5).

Next, a case will be described in which the assistant “EE” who has been relocated to the kitchen “fried corner” is returned to the original floor charge.
The worker in charge who recognizes that the burden level B of the cooking place “fried corner” has decreased and the cooking delay has been eliminated selects the assistant icon 66 corresponding to the store clerk “EE” on the screen of FIG. 13. The selection operation is, for example, a click. Alternatively, the selection operation is a double click.

  In response to such an operation, the CPU 21 executes processing of a procedure shown in the flowchart of FIG. That is, the CPU 21 waits for the person in charge of the kitchen area 63 to be selected (Act 41). The person in charge is represented by a number icon 64 or an assistant icon 66. When the person in charge is selected, the CPU 21 determines whether or not the selected person in charge is an assistant, that is, whether the number icon 64 or the assistant icon 66 is selected (Act 42).

  In this case, since the assistant icon 66 has been selected (YES in Act 42), the CPU 21 warns the cooking place “fried corner” where the store clerk “EE” specified by the assistant icon 66 assists the work. (Act43). That is, the CPU 21 determines whether or not the load degree B of the cooking place “fried corner” exceeds the threshold value S1. When the degree of burden B does not exceed the threshold value S1, the cooking place “fried corner” is not in warning. In this case (NO in Act 43), the CPU 21 calculates the predicted burden B0 (Act 44). The predicted burden degree is a burden degree B calculated by reducing the number of cooks by “1” from now.

  CPU21 judges whether prediction burden degree B0 exceeds threshold value S1 (Act45). When the predicted burden B0 is equal to or less than the threshold value S1 (NO in Act 45), even if the store clerk “EE” passes, the burden “B” of the cooking place “fried corner” is small. In this case, the CPU 21 transmits a message notifying the end of the work of the assistant clerk “EE” to the kitchen terminal 13 of the cooking place “fried corner” (Act 46). This message is displayed on the display device of the kitchen terminal 13. Accordingly, the store clerk “EE” confirms that the work in the kitchen has been completed and returns to the audience floor.

  After transmitting the message, the CPU 21 subtracts “1” from the number of cooks in the work data file 51 corresponding to the cooking place “fried corner” (Act 47). Further, the CPU 21 deletes the selected assistant icon 66 (Act48). Thus, the CPU 21 ends the process. Note that the processing procedures of Act 47 and Act 48 are not limited to this order. The front and back may be reversed. In addition, after the processing of Act 47 and Act 48 is executed, the processing of Act 46 may be executed.

  On the other hand, if a warning is issued in Act 43 (YES in Act 43), or if the predicted burden B0 exceeds the threshold value S1 in Act 45 (YES in Act 45), the CPU 21 may return the assistant or return the operator. Is displayed on the display device 32 (Act49). Then, the CPU 21 waits for an input from the operator (Act 50). Here, if “NO”, that is, if a cancel operation is performed via the input device 31 (NO in Act 50), it is accepted that the assistant is not returned, so the CPU 21 ends this process.

  On the other hand, if “YES”, that is, if an execution operation is performed via the input device 31 (YES in Act 50), the CPU 21 proceeds to the processing of Act 46 because it has accepted that the assistant is returned. That is, the CPU 21 transmits a message notifying the end of work of the assistant clerk “EE”.

  In this way, even when returning the increased number of assistants to the original state, it is possible to cope with the simple operation of simply selecting the icon 66 indicating the assistant.

The present invention is not limited to the above embodiment.
For example, in the embodiment, the example in which the live image 70 is displayed as the notification unit that warns that the degree of burden B has increased is shown, but the notification unit is not limited thereto. For example, you may warn by changing the display form of the cooking place icons 63A-63E of the cooking place where the burden degree B increased. Needless to say, a warning may be given by voice output.

  Further, the layout of the basic screen 60 is not limited to the image shown in FIG. It suffices that at least the person-in-charge area 62 where the person-in-charge icons 62A to 62F are arranged and the kitchen area 63 where the kitchen icons 63A to 63E are arranged are displayed on one screen. Further, the selection operation of the person-in-charge icons 62A to 62F, which are auxiliary personnel icons, and the selection operation of the cooking area icons 63A to 63E, which are work icons, are not limited to drag and drop, and various methods are applied. Can do.

  Further, the following embodiment is also conceivable as a work management apparatus. FIG. 14 is an example of a screen 80 displayed on the display device 32 in another embodiment. That is, this screen 80 is obtained by making the floor area 61 and the person-in-charge area 62 of the basic screen 60 into a time zone area 81 for each person in charge. In the time zone area 81, graphs 82 </ b> A to 82 </ b> F showing the time zone for each floor person in charge are displayed. The graphs 82A to 82F distinguish between a work time zone and other time zones. In FIG. 14, the work time zone is indicated by hatching.

  For example, when the person-in-charge area 62 is clicked while the basic screen 60 is displayed, the screen 80 is switched to. By doing so, the work manager can easily know the work time zone of the person in charge of each floor.

  In the screen example of FIG. 14, numerals are displayed on the person-in-charge icons 62 </ b> A to 62 </ b> F. This number indicates the remaining work time zone based on the current time (dashed line T in the figure). For example, the number “1” displayed on the person-in-charge icon 62A indicates that the remaining work time is 1 hour or more and less than 2 hours. Similarly, for example, the number “3” displayed on the person-in-charge icon 62AB indicates that the remaining work time is 3 hours or more and less than 4 hours. The person in charge of the work can easily know the remaining work time of the person in charge of each floor by looking at this number.

  That is, when support is required because the degree of burden increases at any of the kitchens, the work manager displays the screen 80 in FIG. Then, from the information displayed on this screen 80, the work manager can easily select a person in charge of the floor suitable as an assistant.

  Although the said embodiment illustrated the work management server 17 as a work management apparatus for restaurants, a work management apparatus is not limited to the thing for restaurants. Normally, each person in charge carries out different work, but if the degree of success increases in any work, it can be applied as a work management device when another person in charge is temporarily moved as an assistant. It is.

  Such transfer of the work management apparatus is generally performed in a state where a program such as a work management program is stored in the ROM 22. However, the present invention is not limited to this, and a work management program or the like assigned individually to the computer apparatus may be written to a writable storage device included in the computer apparatus in response to an operation by a user or the like. The assignment of the work management program or the like can be performed by recording on a removable recording medium or by communication via a network. The recording medium may be in any form as long as it can store a program such as a CD-ROM or a memory card and can be read by the apparatus. Further, the function obtained by installing or downloading the program may be realized in cooperation with an OS (operating system) in the apparatus.

  In addition, although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 1 ... Restaurant system, 11 ... Order terminal, 12 ... Relay machine, 13 ... Kitchen terminal, 14 ... Accounting terminal, 15 ... Menu server, 16 ... Order management server, 17 ... Work management server, 19 ... Video camera, 41 ... Cooking place file, 42 ... person-in-charge file, 51 ... work data file, 52 ... work data file, 60 ... basic screen.

Claims (6)

A work icon representing an indicator showing the degree of burden derived from the amount of work and processing capacity for each type of work, and an auxiliary worker icon representing the auxiliary person for each auxiliary person assisting the work are displayed on one screen. Display means to
Receiving means for receiving selection of the auxiliary staff icon and selection of the work icon for the work supported by the auxiliary staff represented by the selected auxiliary staff icon;
A notifying means for notifying the assisting staff represented by the assisting staff icon that received the selection by the accepting means that the work represented by the work icon accepted by the accepting means is supported;
A work management apparatus comprising: Confirmation means for confirming whether or not the degree of burden exceeds a predetermined threshold for each type of work;
An informing means for informing a work in which the degree of burden exceeds the threshold;
The work management apparatus according to claim 1, further comprising:   The work management apparatus according to claim 2, wherein the accepting unit prompts confirmation when a work icon for a work whose degree of burden does not exceed the threshold is selected. A determination means for determining whether the auxiliary staff represented by the auxiliary staff icon can assist the work,
4. The work management apparatus according to claim 1, wherein the reception unit rejects selection of an auxiliary staff icon representing an auxiliary staff determined to be unable to assist the work. 5. Deriving the degree of burden by the processing ability of the assistant staff represented by the assistant staff icon having received the selection by the acceptance means by assisting the work represented by the work icon having received the selection by the acceptance means Updating means for updating the indicator;
The work management apparatus according to claim 1, further comprising: To a computer with a display device,
A work icon representing an indicator indicating the degree of burden derived from the amount of work and processing capacity for each type of work, and an auxiliary personnel icon representing the auxiliary personnel for each auxiliary personnel assisting the work, The function to display on one screen,
A function of accepting selection of the auxiliary staff icon and selection of the work icon for the work assisted by the auxiliary staff represented by the selected auxiliary staff icon; and the auxiliary staff icon that has accepted the selection. A function of notifying the assisting personnel to assist the work represented by the work icon that has received the selection;
Work management program to realize.

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