JP6670581B2 - Customer service system and electronic bookkeeping machine - Google Patents

Description

  The present invention relates to a customer service system and an electronic bookkeeping machine for assigning a reception number to each customer who visits a financial institution and guiding the customer to a counter using the reception number.

  2. Description of the Related Art Conventionally, devices called “accepting machines” and “electronic bookkeeping machines” are provided in stores of financial institutions such as banks. The reception machine is a device that receives a selection operation for a visiting purpose of a visiting customer and issues a number tag for guiding to a window corresponding to the visiting purpose. The number tag is a paper medium on which a number indicating a reception order for each window called a reception number is printed, and the customer is called to the window sequentially by the reception number. 2. Description of the Related Art An electronic bookkeeping machine is a device for receiving an input of transaction contents desired by a customer and electronically issuing a slip required for transaction processing. The slip generated by the electronic bookkeeping machine is passed from the customer to the teller at the counter, and the teller executes transaction processing based on the received slip.

  For example, Patent Document 1 discloses a system in which a customer who visits a store can be smoothly guided to a counter by linking such a reception device and an electronic bookkeeping device. According to Patent Literature 1, the reception machine determines whether or not a voucher is required according to the customer's purpose of visiting the store, guides the customer who requires the voucher to the electronic bookkeeping machine, and generates the voucher. A number tag is issued to customers who do not need a vote. Then, the electronic bookkeeping machine performs a voucher drafting process based on the customer's input operation guided to the electronic bookkeeping machine, requests the reception machine to obtain a reception number corresponding to the type of the slip, and obtains the reception number. Issue a number tag with.

JP-A-2005-5070

  However, if the receiving machine becomes inoperable due to a failure or the like, it will not be possible to assign the receiving number, so not only will the receiving machine not issue a number tag, but also the electronic bookkeeping machine will have a number tag. Will no longer be issued. Further, if data communication between the accepting machine and the electronic bookkeeping machine becomes impossible, it becomes impossible to issue a number tag in the electronic bookkeeping machine.

  In a store of a financial institution, the customer is guided by the reception number described on the number tag. Therefore, if the number tag is not issued, the customer cannot be guided to the counter in the order in which the customers were received. For this reason, when the receiving machine becomes non-operational, it is necessary to manually perform the numbering of the receiving number, the issue of the number tag for the numbered receiving number, and the guidance to the customer's window. It will be lost.

  From these facts, it is an important issue how to properly and efficiently guide the customer to the counter in a state where the reception machine cannot operate normally.

  The present invention has been made to solve the above-described problems of the related art, and has a customer service system that can appropriately and efficiently guide a customer to a counter in a state where a reception machine cannot operate normally. It is intended to provide an electronic bookkeeping machine.

In order to solve the above-described problems and achieve the object, the present invention provides a first numbering processing unit for numbering a first reception number in response to a predetermined operation; A reception machine having a first issue control unit for controlling issuance, and a number tag issuing unit for issuing a number tag including the first reception number, and whether or not the reception machine is in a degenerate operation A storage unit for storing information, and in response to a predetermined operation, when it is determined that the numbering process of the first reception number by the reception device cannot be performed based on the information stored in the storage unit. A second numbering processing unit for numbering the second reception number, a generation unit for generating slip data corresponding to the input slip information, and a second control for issuing the second reception number And an electronic bookkeeping machine having an issuance control unit.

  Further, in the present invention according to the above invention, the reception device further includes a first reception number notification unit that notifies the electronic bookkeeping device of the first reception number assigned by the first numbering processing unit. The second numbering processing unit, when the numbering process of the first reception number by the reception device cannot be performed, in response to a predetermined operation, the first reception notified from the reception device. The second reception number is numbered based on the number.

Further, in the present invention according to the above invention, the second numbering processing unit starts numbering from a second reception number obtained by adding a predetermined number to the final first reception number notified from the reception machine. It is characterized by doing.

  Further, in the present invention according to the above invention, the second numbering processing unit includes a numbering condition including a transaction type when the first numbering processing unit performs the numbering process on the first reception number. The second reception number is numbered under the same conditions.

Further, according to the present invention, in the above-mentioned invention, the electronic bookkeeping machine, when receiving a recovery notification indicating that the numbering process of the first reception number has been enabled from the reception machine, the second electronic bookkeeping machine can perform the second notification . and wherein the second acceptance number that is numbered processed by numbering processing unit that further comprising a second reception number notifying unit for notifying the receiving machine.

  Further, in the present invention according to the above invention, the receiving machine further comprises a notifying section for notifying the electronic bookkeeping machine of the first reception number assigned by the first numbering processing section, Is controlled to issue the first reception number or the second reception number.

Further, the present invention provides a first numbering processing unit for numbering a first reception number in response to a predetermined operation, and a first issue control unit for controlling to issue the first reception number. And a number receiving unit having a number tag issuing unit for issuing a number tag including the first reception number , and a plurality of electronic bookkeeping machines having a generating unit for generating slip data corresponding to the input slip information. A predetermined electronic bookkeeping machine of the plurality of electronic bookkeeping machines , based on information stored in the storage unit that stores information as to whether or not the accepting device is in a degraded operation, based on the information stored in the storage unit If it is determined that the numbering process of the first reception number by the reception device cannot be performed, a second operation is performed based on the first reception number notified from the reception device in response to a predetermined operation. A second numbering processing unit for numbering the reception number and issuing the second reception number Characterized by comprising a second issuance control unit for so that control.

Further, the present invention provides a storage unit for storing information as to whether or not the receiving machine is in a degraded operation, and a numbering of a first reception number by the receiving machine based on the information stored in the storing unit. A second numbering unit for numbering a second reception number in response to a predetermined operation when it is determined that the processing cannot be performed; and a generation unit for generating slip data corresponding to the input slip information And a second issuance control unit for controlling the issuance of the second reception number.

According to the present invention, in a state where the receiving with unit can not operate normally, it is possible to allow the induction of the customer's office properly and efficiently.

FIG. 1 is a diagram for explaining an outline of a process of issuing a number tag issued by a reception device or an electronic bookkeeping device according to the first embodiment. FIG. 2 is a diagram illustrating a system configuration of a customer-facing system provided in a store of a financial institution according to the first embodiment. FIG. 3 is a functional block diagram showing a configuration of the reception device shown in FIG. FIG. 4 is a diagram illustrating a specific example of data stored in the storage unit of the reception device illustrated in FIG. FIG. 5 is a functional block diagram showing a configuration of the electronic bookkeeping machine shown in FIG. FIG. 6 is a diagram (part 1) illustrating a specific example of data stored in the storage unit of the electronic bookkeeping machine illustrated in FIG. FIG. 7 is a diagram (part 2) illustrating a specific example of data stored in the storage unit of the electronic bookkeeping machine illustrated in FIG. FIG. 8 is a diagram (part 3) illustrating a specific example of data stored in the storage unit of the electronic bookkeeping machine illustrated in FIG. FIG. 9 is a functional block diagram showing the configuration of the window tablet shown in FIG. FIG. 10 is a diagram illustrating a specific example of a screen displayed on the electronic bookkeeping machine and the counter tablet according to the first embodiment. FIG. 11 is a flowchart illustrating a processing procedure of processing when the electronic bookkeeping device (slave device) according to the first embodiment receives slip information. FIG. 12 is a flowchart illustrating a processing procedure of a reception number numbering process in the electronic bookkeeping machine (parent machine) according to the first embodiment. FIG. 13 is a functional block diagram illustrating the configuration of the reception device according to the second embodiment. FIG. 14 is a functional block diagram illustrating the configuration of the electronic bookkeeping machine according to the second embodiment. FIG. 15 is a flowchart illustrating a processing procedure when the reception device according to the second embodiment starts up after the failure recovery. FIG. 16 is a flowchart illustrating a processing procedure when the electronic bookkeeping machine according to the second embodiment receives a restoration notification from a reception machine.

  Hereinafter, preferred embodiments of a customer service system and an electronic bookkeeping machine according to the present invention will be described in detail with reference to the accompanying drawings.

  First, an outline of a process for issuing a number tag issued by the reception device 10 or the electronic bookkeeping device 20 according to the first embodiment will be described. FIG. 1 is a diagram for explaining an outline of a process of issuing a number tag issued by the accepting machine 10 and the electronic bookkeeping machine 20.

  The electronic bookkeeping machine 20 receives an input operation of information on a slip item of a transaction desired by a customer (hereinafter, referred to as “slip information”) and stores the input slip information (S1). When the processing of acquiring the slip information is completed, the electronic bookkeeping machine 20 transmits a receipt number numbering request including the designation of the type of transaction to the accepting machine 10 when the accepting machine 10 is operating normally (S3). ).

  The reception machine 10 has a guidance window table 4, a reception number band table 5 for each window, and numbered final reception number data 6 necessary for numbering of reception numbers. The guidance window table 4 is a table that associates the type of transaction with the type of window to be guided. The reception number band table 5 for each window is a table in which the type of the window to be guided is associated with the number band of the reception number to be numbered. The numbered last reception number data 6 is data in which the type of the window to be guided is associated with the last numbered reception number.

  The receiving machine 10 that has received the reception number numbering request specifies a window to be guided based on the type of transaction included in the reception number numbering request and the guidance window table 4. Then, the reception machine 10 numbers the reception number based on the specified window, the reception number band table 5 for each window, and the numbered final reception number data 6 (S4). Specifically, a number obtained by adding 1 to the numbered final reception number for the specified window of the numbered final reception number data 6 is set as a new reception number. However, when the number band of the reception number for the window specified in the reception number band table 5 for each window exceeds the number band, the first number of the number band is used as the reception number.

  When receiving the reception number assigned by the reception device 10, the electronic bookkeeping machine 20 issues a number tag describing the received reception number (S5).

  On the other hand, when the receiving machine 10 is in a degenerate operation due to a failure of the apparatus or the like, the receiving numbers are numbered by the electronic bookkeeping machine 20 (S2). The electronic bookkeeping machine 20 has a guidance window table 1, a window-based reception number band table 2, and a numbered final reception number data 3, which are the same as the reception machine 10. However, as shown in the reception number band table 2 for each window, the electronic bookkeeping machine 20 assigns a reception number in a number band different from that of the reception machine 10. As shown in the reception number band table 5 for each counter, the reception machine 10 has a reception number band of “001 to 399” when guiding to the high counter, and a reception number band of “400 to 499” when guiding to the transfer-only window. However, as shown in the reception number band table 2 for each contact, the reception number band for guiding to the high counter is “1001 to 1399”, and the reception number for guiding to the transfer-only window The band is “1400 to 1499”.

  For this reason, even if the reception machine 10 is in a degraded operation at a certain timing during business hours, the reception number assigned by the reception machine 10 and the reception number assigned by the electronic bookkeeping machine 20 can be identified. is there. For this reason, the order of calling to the window can be specified by the reception number. Specifically, the customer corresponding to the reception number assigned by the reception machine 10 is first guided to the counter, and then the customer corresponding to the reception number assigned by the electronic bookkeeping machine 20 is guided. In other words, customers are called in the order of reception.

  As described above, the electronic bookkeeping machine 20 requests the accepting machine 10 to acquire a receipt number when the accepting machine 10 is operating normally, and when the accepting machine 10 is not operating normally, The reception number is assigned in the electronic bookkeeping machine 20 in a number band different from that of the reception machine 10. Then, the electronic bookkeeping machine 20 is configured to issue the number tag in which the reception number assigned by the reception machine 10 or the electronic bookkeeping machine 20 is described. With this configuration, it is possible to appropriately and efficiently guide the customer to the counter in a state where the reception machine 10 cannot operate normally.

  Next, a system configuration of a customer service system provided in a financial institution store according to the first embodiment will be described. FIG. 2 is a diagram showing a system configuration of a customer service system provided in a store of a financial institution. As shown in FIG. 2, the customer response system includes a reception machine 10, a plurality of electronic bookkeeping machines 20, a plurality of teller monitors 30, a counter tablet 40, and a printer 50 set for each of a plurality of counters. These devices are connected to in-store communication lines such as a LAN (Local Area Network).

  The reception machine 10 is a device arranged near the entrance of the store, receives input of a customer's visit purpose, and determines whether or not to guide the user to the electronic bookkeeping machine 20 according to the received visit purpose. If it is determined that the electronic bookkeeping machine 20 is not to be guided to the electronic bookkeeping machine 20, the reception machine 10 assigns a reception number in a number band according to the received visit purpose and issues a number tag in which the reception number is described. If it is determined that the electronic bookkeeping machine 20 is to be guided, the accepting machine 10 displays a guidance message for the customer to the electronic bookkeeping machine 20 without issuing a number tag. Further, when receiving the reception number numbering request from the electronic bookkeeping machine 20, the reception machine 10 numbers a reception number corresponding to the transaction type included in the reception numbering request and sends it to the electronic bookkeeping machine 20. Send back.

  Further, when receiving the customer call request from the teller monitor 30 installed at the counter, the reception machine 10 performs a call process for the customer. Specifically, the reception machine 10 specifies the reception number of the customer to be called at the window where the teller monitor 30 is installed, displays the reception number on a customer calling device (not shown), and displays the reception number corresponding to the reception number from the customer calling device. Output a voice call message.

  The electronic bookkeeping machine 20 is a device provided in a lobby of a store or the like, and is a device for a customer guided by the reception machine 10 to issue a slip of a desired transaction. The electronic bookkeeping machine 20 has a master unit and a slave unit, and the master unit also has a function of a slave unit. Further, the master unit includes a positive master unit and a secondary master unit. When the positive master unit is operating normally, the secondary master unit operates as a slave unit. However, the secondary master unit is in a state where the primary master unit cannot operate, and when the degeneration operation of the master unit is set, it operates as the master unit. For this reason, the secondary master unit has the data of the positive master unit, and the data of the secondary master unit is synchronized with the data of the positive master unit in real time.

  First, the electronic bookkeeping machine 20 (child machine) will be described. The electronic bookkeeping machine 20 (slave unit) receives the input operation of the slip information and stores the received slip information. Further, the electronic bookkeeping machine 20 (slave unit) transmits a receipt number numbering request to the electronic bookkeeping machine 20 (parent machine), acquires a receipt number by receiving the reply, and obtains a receipt number. Issue a bill. In addition, electronic bookkeeping machine 20 (child machine) transmits the stored slip information and the obtained reception number to electronic bookkeeping machine 20 (parent machine).

  Next, the electronic bookkeeping machine 20 (parent machine) will be described. The electronic bookkeeping machine 20 (parent machine) receives the receipt number numbering request from the electronic bookkeeping machine 20 (child machine), obtains a receipt number by requesting the accepting machine 10, and returns it to the request source. Also, as described in FIG. 1, when the reception device 10 is in the degraded operation mode and receives a reception number numbering request from the electronic recording device 20 (child device), the electronic recording device 20 (parent device) The reception number is assigned in the own device and returned to the electronic bookkeeping machine 20 (child device) of the request source.

  Further, the electronic bookkeeping machine 20 (parent machine) stores the slip information and the reception number received from the electronic bookkeeping machine 20 (child machine) in association with each other. When receiving the slip information acquisition request including the reception number from the counter tablet 40, the electronic bookkeeping machine 20 (parent device) returns the slip information corresponding to the specified reception number. Further, when an operation for degrading operation of the reception device 10 is performed, the electronic bookkeeping device 20 (parent device) performs the process of numbering the reception number until the operation for the cancellation is received. Do with.

  The positive electronic bookkeeping machine 20 (parent machine) updates the data related to the slip information and the update information of the data related to the numbering process of the reception number stored in its own device in real time to the secondary electronic bookkeeping machine 20 (parent machine) Notify. The secondary electronic bookkeeping machine 20 (parent machine) can update the data in its own device in synchronization with the data stored in the positive electronic bookkeeping machine 20 (parent machine) by this notification. In addition, when the positive electronic bookkeeping machine 20 (parent machine) becomes inoperable due to a failure or the like, when an operation to reduce the master machine is performed by a related device, the secondary electronic bookkeeping machine 20 (parent machine) is operated. The parent device) operates as the parent device.

  Although the example shown in FIG. 2 has a configuration in which a plurality of electronic bookkeeping machines 20 exist, the present invention is not limited to this. For example, a configuration in which there is only one electronic bookkeeping machine 20 may be used. In a configuration with one electronic bookkeeping machine 20, such one electronic bookkeeping machine 20 operates as a positive parent machine. In the case of a single electronic bookkeeping machine 20, there is no subsidiary master unit, so that the master unit cannot be degraded.

  The teller monitor 30 is a device provided at each window, and is a device for receiving a customer calling operation when a window person calls a customer to the window. Upon receiving the customer calling operation, the teller monitor 30 transmits a customer calling request including the received identification information of the window to the receiving machine 10.

  The window tablet 40 is a device provided at each window, and is a device for the customer to check the slip information input by the electronic bookkeeping machine 20 and to correct the slip information in some cases. Further, when the slip information is confirmed or corrected, the slip on which the confirmed or corrected slip information is reflected can be printed by the printer 50 by operating the window tablet 40. In addition, the window tablet 40 can display a list of customers waiting to be called by the corresponding window. In the system configuration shown in FIG. 2, the printer 50 prints the slips from all the window tablets 40 by one printer, but the present invention is not limited to this. For example, one printer 50 may be provided in association with each window tablet 40.

  Next, the configuration of the reception device 10 shown in FIG. 2 will be described. FIG. 3 is a functional block diagram showing the configuration of the reception device 10. The accepting device 10 includes a display operation unit 11, a number tag printing unit 12, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel type display device or the like. The display operation unit 11 displays a button or the like for allowing the customer to select and input the purpose of visiting the store, and receives the selection and input of the button. The number tag printing unit 12 is an output unit that prints a number tag describing information such as a reception number. The communication unit 14 is an interface unit for performing data communication with the electronic bookkeeping machine 20 (parent machine) via a communication line such as a LAN (Local Area Network).

  The storage unit 15 is a storage device including a hard disk device and a nonvolatile memory. The storage unit 15 stores a setting parameter 15a, reception number numbering data 15b, and reception number data 15c. The setting parameter 15a is a parameter relating to the numbering of the reception number of the reception device 10. The reception number numbering data 15b is data relating to the numbering status of the reception number. The reception number data 15c is data for managing information on the status of each numbered reception number.

  The control unit 16 is a control unit that controls the entire reception machine 10, and includes a reception processing unit 16a, a reception number numbering unit 16b, a number tag issuing unit 16c, and a call processing unit 16d. Actually, programs corresponding to the reception processing unit 16a, the reception number numbering unit 16b, the number tag issuing unit 16c, and the call processing unit 16d are stored in a storage device such as a nonvolatile memory or a magnetic disk device. The corresponding process is executed by loading the program into the memory and executing the program on the CPU.

  The reception processing unit 16a is a processing unit that controls the entire reception processing of a visiting customer. The reception processing unit 16a displays a screen for the purpose of visiting the store on the display operation unit 11, and receives the purpose of visiting the customer. Further, the reception processing unit 16a specifies the type of transaction based on the purpose of visiting the store, assigns a reception number corresponding to the type of transaction by the reception number numbering unit 16b, associates the reception number with the numbered reception number, and Is registered in the reception number data 15c.

  However, when it is determined that guidance of the customer to the electronic bookkeeping machine 20 is necessary according to the specified transaction type, the reception processing unit 16a displays only a message for guiding the customer to the electronic bookkeeping machine 20, No number tag will be issued.

  The reception number numbering unit 16b, when receiving a reception number numbering request including designation of a transaction type from the electronic bookkeeping machine 20 via the reception processing unit 16a or the communication unit 14, responds to the received transaction type. Assign a reception number in the number band. Specifically, the type of window corresponding to the type of transaction is specified, and the reception number next to the last reception number already numbered for the type of window specified in the reception number numbering data 15b is set as a new reception number. Numbering is performed, and the last numbered reception number of the reception number numbering data 15b is updated accordingly. Further, the reception number assigning unit 16b adds a record related to the assigned reception number to the reception number data 15c.

  The number tag issuing unit 16c issues a number tag describing the receipt number assigned by the receipt number assigning unit 16b in the number tag printing unit 12.

  When the call processing unit 16d receives a call request including the contact number of the window where the teller monitor 30 is installed from the teller monitor 30, the call processing unit 16d specifies the reception number to call the contact number included in the call request from the reception number data 15c. I do. Then, the call processing unit 16d sets the state of the reception number data 15c corresponding to the reception number to “call completed” and transmits the reception number to a number calling device (not shown). The number calling device, upon receiving the reception number, displays the received reception number on the display unit and outputs a voice message for calling a customer corresponding to the received reception number.

  Next, data stored in the storage unit 15 of the accepting machine 10 shown in FIG. 2 will be specifically described. FIG. 4 is a diagram illustrating a specific example of data stored in the storage unit 15 of the reception device 10.

  As shown in FIG. 4A, the setting parameter 15a includes a transaction-specific guidance window table, a window-specific reception number band table, and information on whether or not guidance to a transaction-based electronic bookkeeping machine is necessary. The transaction-specific guidance window table is a table that associates the type of transaction with the type of window for guiding customers. The reception number band table for each window is a table that associates the type of the window with the number band of the reception number. The information on the necessity of guidance to the electronic bookkeeping machine by transaction is information that associates the type of transaction with the necessity of guidance to the electronic bookkeeping machine.

  The transaction-specific guidance window of the setting parameter 15a shown in FIG. 4A shows a "high counter" when the transaction type is payment, withdrawal, and payment of tax and public money, and a "transfer" when the transaction type is transfer. In the case where the type of transaction is a notification or a loan, the "low counter" indicates that the counter is the destination of the guide. In addition, the reception number table for each contact of the setting parameter 15a shown in FIG. 4A shows that the reception number of the customer guided to the high counter is “001 to 399”, and the reception number of the customer guided to the dedicated transfer window. Indicates that the reception number of the customer guided to the row counter is "500 to 899". In addition, the information on the necessity of guidance to the transaction-specific electronic bookkeeping machine of the setting parameter 15a shown in FIG. 4A indicates that the transaction type is “payment, withdrawal, transfer, and payment of tax and public money. "Guiding" indicates that "do not guide to electronic bookkeeping machine" when the purpose of visiting the store is a notification or a loan.

  As shown in FIG. 4B, the reception number numbering data 15b is data in which the type of window, the numbered final reception number that is the numbered final reception number, and the corresponding window number are associated with each other. is there. The reception number numbering data 15b shown in FIG. 4 (b) is a contact number of "high counter", a numbered final reception number of "150", and a contact number of "1,2". The last number received is “410” for the type “Deposit Only”, the number is “3”, and the last number received for the type “Low Counter” is “ "550" indicates that the contact number is "4, 5".

  The reception number data 15c shown in FIG. 4C is data in which the reception number is associated with the transaction type, the reception date, the reception time, the state of the reception number, and the number of the window at which the customer of the reception number was called. It is. The information of the state of the reception number is coded information, and “1” has been received, “2” has called the corresponding customer to the counter, and “9” has been processed by the corresponding customer. Indicates that it has finished.

  In the first record of the receipt number data 15c shown in FIG. 4C, the customer for the number tag with the receipt number of "150" has the transaction type "payment" for the purpose of visiting the store and the receipt date and time is "2014/4/15". , "11:30" indicates that the status is "2", the window has been called, and the window number of the called window is "1". In the second record of the reception number data 15c shown in FIG. 4C, the customer for the number tag with the reception number of “550” has a transaction type of “loan” for the purpose of visiting the store and “2014 / "11:35" of "4/15" indicates that the state is "1" and the reception has been completed.

  Next, the configuration of the electronic bookkeeping machine 20 shown in FIG. 2 will be described. FIG. 5 is a functional block diagram showing the configuration of the electronic bookkeeping machine 20. As shown in FIG. 5, a card reader 23, a passbook reading unit 24, a multi-card scanner 25, and a receipt printer 26 are connected to the electronic bookkeeping machine 20. In addition, the electronic bookkeeping machine 20 includes a display operation unit 21, a communication unit 22, a storage unit 27, and a control unit 28.

  The card reader 23 is a device for receiving a customer's cash card or the like and reading information related to the customer's account from the cash card. The passbook reading unit 24 is a device for reading information relating to an account corresponding to the passbook, which is stored in a magnetic stripe attached to the passbook. The multi-card scanner 25 is a device for acquiring image data such as a license or a health insurance card. Further, by obtaining information such as the address written on the license by the OCR based on the image of the license obtained by the multi-card scanner 25, it is possible to streamline the input processing of the slip information. Further, it is determined whether or not the transaction requires presentation of an identity verification document based on the input slip information, and if it is determined that presentation of an identity verification document is required, a license or a license An image such as a health insurance card may be acquired so that it can be displayed on the window tablet 40. Further, the data relating to the personal identification document thus obtained may be transmitted to a server device outside the store and managed. The receipt printer 26 is a printer that prints on roll paper or the like, and issues a number tag describing information on the numbered reception number.

  The display operation unit 21 is a touch-type display device. The communication unit 22 is an interface unit for performing data communication with the reception device 10, another electronic bookkeeping device 20, and the window tablet 40 via a communication line such as a LAN.

  The components included in the storage unit 27 and the control unit 28 include a component classified into a parent device configuration 29 that functions when the parent device is set, and a parent device and a child device that are not included in the parent device configuration 29. Are divided into components that function in common.

  The storage unit 27 is a storage device including a hard disk device and a nonvolatile memory. The storage unit 27 stores device setting parameters 27a, customer summary data 27b, slip item data 27c, store-wide customer summary data 27d, store-wide slip item data 27e, reception number parameters 27f, reception number numbering data 27g, and reception number data 27h. Is stored. Among these data, the shop-wide customer summary data 27d, the shop-wide slip item data 27e, the reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h are classified into the parent device configuration 29.

  The device setting parameter 27a is device setting information such as whether the own device is a master device or a slave device, and in the case of a master device, whether the device is a positive master device or a secondary master device. The device setting parameters 27a include the communication addresses of the positive master unit and the secondary master unit, information on whether the accepting device 10 is in the degraded operation, and information on whether the master device is in the degraded operation. including.

  The customer summary data 27b is summary data of a transaction requested by the customer, and includes a reception number assigned for the customer who operates the electronic bookkeeping machine 20, a customer account read by the card reader 23 and the passbook reading unit 24. Information and information such as the number of sheets for each type of invoiced slip. The slip item data 27c is data including slip information input by the customer, and is data in which transaction contents desired by the customer are stored.

  The store-wide customer summary data 27d is data in which the customer summary data 27b received from the electronic bookkeeping machine 20 (child device) is stored. When registering the customer summary data 27b received from the electronic bookkeeping machine 20 (child device) in the shop-wide customer summary data 27d, information indicating the state is added and registered. When registered in the store-wide customer summary data 27d, the status is set to a status indicating that reception has been completed and processing has not been performed yet.

  The store-wide slip item data 27e is data in which the slip item data 27c received from the electronic bookkeeping machine 20 (child device) is stored. When registering the slip item data 27c received from the electronic bookkeeping machine 20 (child device) in the store-wide slip item data 27e, information indicating the state is added and registered. When registered in the store-wide slip item data 27e, a status is set to indicate that reception has been completed and processing has not yet been performed.

  The reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h are data relating to the numbering processing of the reception number during the degenerate operation of the reception device 10. The reception number parameter 27f is data corresponding to the setting parameter 15a of the reception device 10, and is a parameter relating to the numbering of the reception number of the electronic bookkeeping device 20 (parent device). The reception number numbering data 27g is data corresponding to the reception number numbering data 15b of the reception machine 10, and is data relating to the numbering state of the reception number in the electronic bookkeeping machine 20 (parent device). The reception number data 27h is data corresponding to the reception number data 15c of the reception device 10, and is data for managing the state of each reception number that has been numbered in the electronic bookkeeping device 20 (parent device).

  The control unit 28 is a control unit that controls the entire electronic bookkeeping machine 20, and includes a device setting processing unit 28a, a slip item data generation unit 28b, a reception number acquisition unit 28c, a number tag issuing unit 28e, and a customer summary data management unit 28f. , A slip item data management unit 28g, a reception number numbering unit 28h, and a data backup processing unit 28i. Actually, the device setting processing unit 28a, the slip item data generation unit 28b, the reception number acquisition unit 28c, the number tag issuing unit 28e, the customer summary data management unit 28f, the slip item data management unit 28g, the reception number numbering unit 28h, Programs corresponding to the data backup processing unit 28i are stored in a storage device such as a non-volatile memory or a magnetic disk device, and these programs are loaded into the memory and executed by the CPU to execute the corresponding processes. Will be. Among these processing units, a customer summary data management unit 28f, a slip item data management unit 28g, a reception number numbering unit 28h, and a data backup processing unit 28i are classified into a parent device configuration 29.

  The device setting processing unit 28a is a processing unit for performing a setting process and a changing process of the device setting parameter 27a.

  The slip item data generation unit 28b receives an input of a customer's visit purpose and specifies a transaction type according to the visit purpose. The slip item data generation unit 28b displays the slip item corresponding to the transaction type on the screen, receives a customer input operation on the slip item, and generates slip information including customer input information on the slip item. Then, the slip item data generator 28b stores the slip information in the slip item data 27c.

  The slip item data generation unit 28b registers information such as the number of generated slip information for each slip type and customer account information read by the passbook reading unit 24 or the like in the customer summary data 27b. When a series of processes relating to the generation of a slip is completed, the slip item data generation unit 28b transmits the customer summary data 27b and the slip item data 27c to the electronic bookkeeping machine 20 (parent machine).

  The reception number obtaining unit 28c transmits a request for issuing a reception number to the electronic bookkeeping machine 20 (parent device), and obtains a newly numbered reception number in response to the request. When the reception number is obtained, the reception number obtaining unit 28c registers the obtained reception number in the customer summary data 27b and the slip item data 27c. The number tag issuing unit 28e uses the receipt printer 26 to issue a number tag on which the receipt number acquired by the receipt number acquisition unit 28c is printed.

  The customer summary data management unit 28f is a processing unit that functions only in the parent device. The customer summary data management unit 28f additionally registers the customer summary data 27b received from the electronic bookkeeping machine 20 (child device) in the shop summary customer summary data 27d as "accepted". Further, the customer summary data management unit 28f monitors the status of the store-wide slip item data 27e, and when the processing for all the slips associated with the receipt number is completed, the store-wide customer summary corresponding to the receipt number. The status of the record of the data 27d is updated to "processing completed".

  The slip item data management unit 28g is a processing unit that functions only in the parent device. The slip item data management unit 28g additionally registers the slip item data 27c received from the electronic bookkeeping machine 20 (slave unit) as a "received" state in the entire store slip item data 27e. When receiving the slip item data acquisition request including the receipt number from the counter tablet 40, the slip item data management unit 28g searches the entire store slip item data 27e based on the designated receipt number, and retrieves the found record. Reply to the requester. When receiving the update information relating to the store-wide slip item data 27e from the window tablet 40, the slip item data management unit 28g updates the store-wide slip item data 27e based on the received update information.

  The reception number numbering unit 28h is a processing unit that functions only in the parent device. When receiving the reception number numbering request from the electronic bookkeeping device 20 (child device), the reception number numbering unit 28h transmits the reception number numbering request to the reception device if the reception device 10 is in normal operation. The reception number obtained from the reception device 10 is returned to the electronic bookkeeping device 20 (child device). If the receiving device 10 is in the degenerate operation, the receiving number numbering unit 28h performs a receiving number numbering process in place of the receiving device 10. However, since the reception number assigned by the reception number assigning unit 28h is assigned in a different number band from the reception number assigned by the electronic bookkeeping machine 20, the reception number is assigned by the reception machine 10 based on the reception number. The electronic bookkeeping machine 20 can determine whether the number has been assigned.

  The data backup processing unit 28i is a processing unit that functions only in the parent device. The data backup processing unit 28i of the positive parent device updates the store-wide customer summary data 27d, store-wide slip item data 27e, reception number parameter 27f, reception number numbering data 27g, and reception number data 27h stored in the own device. Then, the update information is transmitted to the secondary master unit. When receiving the update information, the data backup processing unit 28i of the secondary master unit stores the customer-wide shop summary data 27d, the shop-wide slip item data 27e, and the receipt number parameter 27f stored in the own device based on the received information. The reception numbering data 27g and the reception number data 27h are updated. In this manner, the store-wide customer summary data 27d, the store-wide slip item data 27e, the reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h stored in the positive parent device and the secondary parent device are stored. Will be synchronized in real time.

  Next, data stored in the storage unit 27 of the electronic bookkeeping machine 20 shown in FIG. 2 will be specifically described. FIGS. 6, 7, and 8 are diagrams showing specific examples of data stored in the storage unit 27 of the electronic bookkeeping machine 20. FIG.

  As shown in FIG. 6 (a), the device setting parameters 27a include the parent device / child device classification, the parent device (primary) communication address, the parent device (secondary) communication address, the parent device degeneracy category, and the reception device degeneracy category. Have information. In the parent device / child device classification, whether the own device is a parent device or a child device is set, and in the case of a parent device, whether the device is a positive parent device or a secondary parent device is set. In the parent device degeneration category, “non-reduction” or “regeneration” is set. If “non-regeneration” is set, the parent device (primary) address is used using the address of the parent device (primary). Performs data communication with When “degenerate” is set in the parent device degeneration category, data communication with the parent device is performed using the address of the parent device (sub).

  In the device setting parameter 27a shown in FIG. 6A, the parent device / child device classification is “parent device (primary)”, the parent device degeneracy category is “non-degenerate”, and the reception device degeneration category is “degenerate”. It is shown that.

  As shown in FIG. 6B, the customer summary data 27b includes information on a reception number, a purpose of visit, a reception date, a reception time, a customer name, account information, and the number of created slips. The account information includes a plurality of account information read from a magnetic stripe or the like of a passbook, and each account information includes information of a store number, a subject coat, and an account number. Further, the information on the number of created slips includes information on the number of created slips for each type of slip.

  The customer summary data 27b shown in FIG. 6B has a reception number of “150”, a visit purpose of “payment”, and a reception date of reception of “2014/4/15” of “11:30”. The customer name is "Taro Suzuki", the account information of the customer obtained from the magnetic stripe of the passbook is "0005", the account code is "01", and the account number is "1234567". Regarding the number of slips for each type of slip, the payment slip is “1”, the payment slip is “0”, and the transfer slip is “1”.

  As shown in FIG. 6C, the slip item data 27c is data in which a slip ID and slip item input information are associated with a registration date, a reception number, and a reception branch number. The slip ID is data indicating the type of the slip. The slip item input information is customer input information for each slip item, and has an item identification ID as identification information of the slip item and an item value as customer input information for each slip item.

  In the slip item data 27c shown in FIG. 6C, the slip ID of the slip associated with the registration date “2014/4/15”, the reception number “150”, and the reception branch number “02” is “ “001” indicates that the item value “0005” is input to the slip item corresponding to the item identification ID “020”, and the item value “01” is input to the slip item corresponding to the item identification ID “030”. ing.

  As shown in FIG. 7 (a), the store-wide customer summary data 27d includes a reception number, a visit purpose, a reception date and a reception time when a store was received, a customer name, a customer state corresponding to the reception number, a customer account. And the number of sheets for each type of created slip. The status is coded information, and indicates that “1” has been accepted, “2” has been called, and “9” has been processed. The account information includes information such as a store number, an account code, and an account number.

  The customer summary data 27d shown in FIG. 7A shows that the customer with the receipt number “150” has the purpose of visiting the store “payment”, the reception date when the visit was received is “2014/4/15”, and the customer is received. The time is "11:30", the customer name is "Taro Suzuki", the state is "9", the processing is completed, the customer account information is the store number "0005", the subject code is "01", The account number is “123456”, and the number of generated slips by type is “1” for the deposit slip, “0” for the withdrawal slip, and “1” for the transfer slip. I have.

  As shown in FIG. 7B, the structure of the store-wide slip item data 27e has a format in which a “state” item indicating the processing status of each slip is added to the slip item data 27c shown in FIG. 6C. It has become. The status is information indicating the coded processing status of the corresponding slip. “0” indicates that the corresponding customer has not been processed, “1” indicates that the corresponding customer has been called, and “9” indicates that the corresponding customer has been processed. Is shown.

  7B, the slip associated with the registration date “2014/4/15”, the reception number “150”, and the reception branch number “02” is the slip ID. Is "001", the status is "9", and the processing has been completed. The input information of the slip item is "0005" for the item ID "020", and the item value of the slip item is "0005" for the item ID "030". This indicates that the item value of the slip item is “01”.

  The reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h shown in FIG. 8 are numbered reception numbers in place of the reception machine 10 during the reduced operation of the reception apparatus 10 by the electronic bookkeeping machine 20 (parent machine). The setting data 15a, the reception number numbering data 15b, and the reception number data 15c stored in the storage unit 15 of the reception device 10 shown in FIG. Although a specific description of the data will be described later, there are two differences from these data of the accepting machine 10, and a portion that does not include information indicating whether or not to guide to the electronic bookkeeping machine 20, This is a part in which information corresponding to a transaction type not guided to the electronic bookkeeping machine 20 is not included. In the latter case, specifically, in the reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h, the transaction type that does not lead to the electronic bookkeeping machine 20 is the window for the "reports" or "loans". Row counter), information on the reception number band for the window, and the like.

  As shown in FIG. 8A, the reception number parameter 27f includes a transaction-specific guidance window table and a window-based reception number band table. The transaction-specific guidance window table is a table that associates the type of transaction with the type of window for guiding customers. The reception number band table for each window is a table that associates the type of the window with the number band of the reception number.

  The transaction-specific guidance window of the reception number parameter 27f shown in FIG. 8 (a) indicates "high counter" when the transaction type is payment, withdrawal, and payment of tax and public money, and "when the transaction type is transfer". This indicates that the "transfer-only window" is the window of the destination. The reception number band table for each reception counter of the reception number parameter 27f shown in FIG. 8A indicates that the reception number of the customer guided to the high counter is “1001 to 1399” and the customer guided to the transfer-only window. This indicates that the reception number is “1400 to 1499”.

  As shown in FIG. 8B, the reception number numbering data 27g is data in which the type of window, the numbered final reception number that is the numbered final reception number, and the corresponding window number are associated with each other. is there. The reception number numbering data 27g shown in FIG. 8 (b) is a contact number with the final reception number of "1050" and a contact number of "1, 2" for the contact type "high counter". This indicates that the numbered final reception number is “1420” and the window number is “3” for the type “transfer-only window”.

  The reception number data 27h shown in FIG. 8C is data in which the reception number is associated with the purpose of visiting the store, the reception date, the reception time, the state of the reception number, and the number of the window at which the customer of the reception number was called. It is. The information of the state of the reception number is coded information, and “1” has been received, “2” has called the corresponding customer to the counter, and “9” has been processed by the corresponding customer. Indicates that it has finished.

  In the reception number data 27h shown in FIG. 8C, the customer for the number tag with the reception number “1050” has the transaction type “withdrawal” for the purpose of visiting the store, and received “2014/4/15”. "13:30" indicates that the status is "2" and the window has been called, and the window number of the called window is "2".

  Next, the configuration of the window tablet 40 shown in FIG. 2 will be described. FIG. 9 is a functional block diagram showing the configuration of the window tablet 40. As shown in FIG. As shown in FIG. 9, the window tablet 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, and a control unit 44.

  The display operation unit 41 is a touch-type display device. The communication unit 42 is an interface unit for performing data communication with the electronic bookkeeping machine 20 (parent machine) and the printer 50 via a communication line such as a LAN.

  The storage unit 43 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 43 stores customer summary data 43a, slip item data 43b, and customer list data 43c.

  The customer summary data 43a has the same format as the customer summary data 27b of the electronic bookkeeping machine 20. When the customer is called at the counter, the record of the store-wide customer summary data 27d corresponding to the customer is electronically recorded. The data is acquired and stored from the device 20 (master device).

  The slip item data 43b has the same format as the slip item data 27c of the electronic bookkeeping machine 20, and when a customer is called to the counter, the record of the store-wide slip item data 27e corresponding to the customer is electronically recorded. The data is acquired and stored from the device 20 (master device).

  The customer list data 43c is data obtained from the electronic bookkeeping machine 20 (parent device) when outputting an uncalled list or processed list of customers, and is a list of reception numbers and transaction contents for each uncalled customer. It is information or list information such as a reception number and transaction details for each processed customer.

  The control unit 44 is a control unit that controls the entire window tablet 40, and includes a slip information confirmation processing unit 44a and a customer list display processing unit 44b. Actually, programs corresponding to the slip information confirmation processing unit 44a and the customer list display processing unit 44b are stored in a storage device such as a non-volatile memory or a magnetic disk device, and these programs are loaded into the memory. , The corresponding process is executed.

  The slip information confirmation processing unit 44a stores the record of the store-wide slip item data 27e corresponding to the customer obtained from the electronic bookkeeping machine 20 (parent device) as the slip item data 43b when the customer is called to the counter. . The slip information confirmation processing unit 44a displays the contents of the slip item data 43b on the screen so that the customer can check the slip information registered in the electronic bookkeeping machine 20. The slip information can be changed as needed. The slip information confirmation processing unit 44a receives a change instruction operation for the slip information, and updates the slip item data 43b according to the received content. When the check or change processing of the slip information is completed in this way, the slip information confirmation processing unit 44a prints the slip information of the slip item data 43b on the corresponding slip using the printer 50.

  The customer list display processing unit 44b accepts an instruction operation for outputting an uncalled list or a processed list by the display operation unit 41, and displays a list of customers who have not been called or processed customers in the electronic bookkeeping machine 20 (parent device). Send an acquisition request for The customer list display processing unit 44b stores the information returned in response to the list information acquisition request in the customer list data 43c, and displays the contents of the customer list data 43c on the display operation unit 41 in an unprocessed list or a processed list. Display as a list. In the list display process, by selecting a customer included in the list, the slip information input by the customer can be displayed on the display operation unit 41.

  Next, a specific example of a screen displayed on the electronic bookkeeping machine 20 and the window tablet 40 according to the first embodiment will be described. FIG. 10 is a diagram illustrating a specific example of a screen displayed on the electronic bookkeeping machine 20 and the window tablet 40.

  FIG. 10A is an example of a screen displayed on the electronic bookkeeping machine 20. The screen is used to set / cancel degraded operation of the accepting machine 10 and set / cancel degraded operation of the parent machine of the electronic bookkeeping machine 20. 5 is an example of a degraded operation setting screen. As shown in FIG. 10A, the degraded operation setting screen includes buttons for instructing the setting / cancellation of the degraded operation of the accepting machine 10 and the setting / cancelling of the degraded operation of the master unit of the electronic bookkeeping machine 20. And a “set execution” button for executing an instruction.

  As shown in FIG. 10A, the operation mode of the reception device 10 includes “normal operation” set when the reception device 10 is operating normally, and “normal operation” when the reception device 10 is not operating normally. There is a "reduced operation" set for The setting of the operation mode of the accepting machine 10 can be performed by the master machine of the electronic bookkeeping machine 20 for setting or canceling.

  As shown in FIG. 10A, the operation mode of the parent device of the electronic bookkeeping device 20 includes “normal operation” set when the parent device is operating normally, and “normal operation” of the parent device. There is a "degraded operation" that is set when not performed. If the setting of “degenerate operation” of the parent device is performed in the secondary parent device of the electronic bookkeeping device 20, the secondary parent device operates as the parent device. In addition, if the setting of the “reduced operation” of the parent device is performed in the electronic bookkeeping device 20 (child device), the operation is performed assuming that the subordinate parent device is the parent device.

  FIG. 10B is an example of the unprocessed list screen displayed on the window tablet 40. As shown in FIG. 10B, the unprocessed list is a list screen of customers who have not been called at the counter. In this list, information such as the calling order of the customer, the reception number, the customer name, the business, the number of slips, and the like are displayed in a table format with one line per customer. In addition, a “call” button and a “cancel” button are arranged for each line. When the "call" button is operated, the slip information input by the corresponding customer can be displayed on the screen. When the "cancel" button is operated, the processing for the corresponding customer is canceled. In addition, as shown in FIG. 10B, when the list covers a plurality of pages, a “previous page” button and a “next page” button for switching display of pages are arranged. Further, as shown in FIG. 10B, an “end” button for ending the list display is arranged.

  Next, a processing procedure of processing when the electronic bookkeeping machine 20 (slave machine) according to the first embodiment receives slip information will be described. FIG. 11 is a flowchart illustrating a processing procedure of processing when the electronic bookkeeping device 20 (slave device) receives the slip information.

  The slip item data generation unit 28b receives an input operation of slip information of a transaction desired by the customer through the display operation unit 21 (step S101). Specifically, the slip item data generation unit 28b accepts an input of the customer's visit purpose, specifies a transaction type according to the visit purpose, and displays a slip item corresponding to the transaction type on the screen. Then, the slip item data generation unit 28b receives the customer's input operation on the slip item, and stores the received contents in the slip item data 27c as slip information. The slip item data generation unit 28b generates customer summary data 27b based on a customer's input operation on the slip item.

  When the reception of the slip information is completed, the reception number obtaining unit 28c transmits a reception number numbering request to the electronic bookkeeping machine 20 (master) (step S102). Further, the reception number acquisition unit 28c acquires a reception number by receiving a response to the reception number numbering request (step S103).

  If the reception number has been successfully acquired in the processing of step S103 (step S104; Yes), the reception number acquisition unit 28c registers the acquired reception number in the customer summary data 27b and the slip item data 27c (step S105). ). In addition, the slip item data generation unit 28b transmits the customer summary data 27b and the slip item data 27c in which the reception numbers thus obtained are registered to the electronic bookkeeping machine 20 (master) (step S106). In addition, the number tag issuing unit 28e issues a number tag describing the obtained reception number using the receipt printer 26 (step S107), and ends the process.

  If the reception number cannot be normally acquired in the process of step S103 (step S104; No), the reception number acquisition unit 28c displays a message indicating that the reception number cannot be assigned (step S108). The process ends.

  Next, a processing procedure of a reception number numbering process in the electronic bookkeeping machine 20 (parent machine) according to the first embodiment will be described. FIG. 12 is a flowchart showing a processing procedure of the reception number numbering process in the electronic bookkeeping machine 20 (parent machine).

  The reception number numbering unit 28h receives the reception number numbering request from the electronic bookkeeping machine 20 (step S201), and when the reception device 10 is in the degenerate operation at the received timing (step S202; Yes), the reception number numbering unit 28h receives the request. A reception number is assigned in the device (step S203). Specifically, the reception number is numbered based on the type of transaction included in the reception number numbering request and the reception number parameter 27f, the reception number numbering data 27g, and the reception number data 27h in the own device. . Also, the reception number numbering unit 28h returns the numbered reception number to the requesting electronic bookkeeping machine 20 as a response to the reception number numbering request (step S204), and ends the process.

  If the reception device 10 is not in the degenerate operation at the timing of receiving the reception number numbering request in step S201 (step S202; No), the reception number numbering unit 28h transmits the received reception number numbering request The data is transmitted to the reception machine 10 (step S205). If the reception number can be obtained from the reception device 10 (step S206; Yes), the process proceeds to step S204. If the reception number cannot be obtained from the reception device 10 (step S206; No), a reply indicating that the reception number cannot be numbered is returned to the electronic bookkeeping machine 20 that has requested the reception number numbering request ( (Step S207), the process ends.

  As described above, in the first embodiment, when the accepting machine 10 is operating normally, the electronic bookkeeping machine 20 requests the accepting machine 10 to acquire a receipt number, and the accepting machine 10 operates normally. When not operating, the reception number is assigned in the electronic bookkeeping machine 20 in a number band different from that of the reception machine 10. Then, the electronic bookkeeping machine 20 is configured to issue the number tag in which the reception number assigned by the reception machine 10 or the electronic bookkeeping machine 20 is described. With this configuration, it is possible to appropriately and efficiently guide the customer to the counter in a state where the reception machine cannot operate normally.

  In the first embodiment, when the receiving machine 10 is in a degraded operation during the business hours of the store, if the numbering of the subsequent reception numbers is replaced by the electronic bookkeeping machine 20, the receiving machine 10 and the electronic In the machine 20, it was described that the order of calling to the counter can be specified by the reception number because the number bands of the reception numbers to be numbered do not overlap. However, if the degraded operation set on the same day is canceled, for example, when the failure of the reception machine 10 is temporary, the reception number assigned by the reception machine 10 and the electronic It becomes impossible to specify the context of the calling order of the reception number assigned by the bookkeeping machine 20. In the second embodiment, an example will be described in which the order of calling to the window can be specified by the reception number even in the case where the reception machine 110 is in the degraded operation during the business day and returns to the normal operation after that.

  First, the configuration of the reception device 110 according to the second embodiment will be described. FIG. 13 is a functional block diagram showing the configuration of the reception device 110. In the functional block diagram of the reception device 110 illustrated in FIG. 13, the same components as those of the reception device 10 of the first embodiment are assigned the same reference numerals as those of the reception device 10, and different components are assigned the newly numbered codes. did. In the description of the configuration of the reception device 110, the description of the components having the same reference numerals as those of the reception device 10 of the first embodiment will be omitted, and the components that have been newly numbered will be mainly described.

  Comparing the reception device 110 of the second embodiment with the reception device 10 of the first embodiment, the processing content of the reception number numbering unit 116b of the control unit 16 is different from the processing content of the reception number numbering unit 16b of the first embodiment. There is. In the second embodiment, a recovery processing unit 116e is added to the control unit 16.

  The reception number numbering unit 116b, when compared with the reception number numbering unit 16b of the first embodiment, notifies the electronic bookkeeping machine 120 (parent device) of information on the numbered reception number every time the reception number is numbered. Features have been added.

  The recovery processing unit 116e is a processing unit that operates when the reception device 110 recovers from a failure or the like, and transmits a recovery notification to the electronic bookkeeping device 120 (master device) at startup. The restoration processing unit 116e receives, as a response to the restoration notification, the reception number data 27h that is a list of the reception numbers assigned by the electronic entry device 120 (parent device) from the electronic entry device 120 (parent device), It is additionally registered in the reception number data 15c. As described above, by additionally registering the reception number data 27h related to the reception number assigned by the electronic bookkeeping machine 120 (parent device) during the degenerate operation of the reception device 110 to the reception number data 15c managed by the own device, The reception machine 110 can also manage the reception number assigned by the electronic bookkeeping machine 120 (parent machine).

  Further, the recovery processing unit 116e updates the reception number numbering data 15b based on the reception number data 27h received from the electronic bookkeeping device 120 (parent device). In addition, the recovery processing unit 116e receives an operation of inputting a called reception number to the window, and updates the content of the item of the state of the reception number data 15c.

  The processing contents of the reception number numbering unit 116b and the recovery processing unit 116e will be described based on a specific example. A specific description will be given of an example in which the reception device 110 becomes an obstacle when the reception number for the high counter is numbered up to 20, and the degraded operation is set. The reception number numbering unit 116b notifies the electronic bookkeeping unit 120 (parent unit) of the reception number every time the reception number is numbered. At 110, information on the numbered last reception number is managed. The electronic bookkeeping machine 120 (parent machine) assigns 1000 to the final receipt number of the accepting machine 110 according to the last receipt number (20) numbered by the accepting machine 110 and the numbering band (1001 to 1399) of its own device. The reception numbers are numbered in ascending order from the next added 1021, and list information of the numbered reception numbers is managed as the reception number data 15c.

  When the failure of the reception device 110 is recovered and the normal operation becomes possible, an operation for returning the operation mode of the reception device 110 to the normal operation is performed on the electronic bookkeeping device 120 (parent device). become. Thereafter, when the accepting machine 110 is started up, the restoration processing unit 116e transmits a restoration notice to the electronic bookkeeping machine 120 (master machine). The electronic bookkeeping device 120 (parent device) that has received the restoration notification transmits the reception number data 27h, which is the list information of the reception numbers assigned by itself, to the reception device 110.

  In the case where the electronic bookkeeping machine 120 (parent machine) has numbered the reception numbers from 1021 to 1040, for example, the received reception number data 27h includes information on the reception numbers from 1021 to 1040. Will be. The recovery processing unit 116e additionally registers the reception number data 27h in the reception number data 15c in its own device, receives an operation of inputting a called reception number to the window, and enters an item of the state of the reception number data 15c. To update. Further, the recovery processing unit 116e sets the numbered last reception number for the high counter of the reception number numbering data 15b to “ 40 "is set. As a result, the receiving device 110 that has returned to the normal operation is numbered from 41 as the receiving number for the high counter.

  Next, a configuration of the electronic bookkeeping machine 120 according to the second embodiment will be described. FIG. 14 is a functional block diagram showing the configuration of the electronic bookkeeping machine 120. In the functional block diagram of the electronic bookkeeping machine 120 shown in FIG. 14, the same components as those of the electronic bookkeeping machine 20 of the first embodiment are given the same reference numerals as those of the electronic bookkeeping machine 20, and different components are newly numbered. Signs are given. In the description of the configuration of the electronic bookkeeping machine 120, the description of the components assigned the same reference numerals as those of the electronic bookkeeping machine 20 of the first embodiment will be omitted, and the components that have been newly numbered will be mainly described. .

  Comparing the electronic bookkeeping machine 120 of the second embodiment with the electronic bookkeeping machine 20 of the first embodiment, the storage unit 27 is additionally provided with the accepting unit notification data 127i. Also, the processing contents of the device setting processing unit 128a and the reception number numbering unit 128h of the control unit 28 are different from the processing contents of the device setting processing unit 28a and the reception number numbering unit 28h of the first embodiment, respectively. In the second embodiment, the control unit 28 is additionally provided with a receiving machine restoration processing unit 128j.

  The reception device notification data 127i is information on the numbered final reception number for each contact type in the reception device 110, and is updated based on the numbered reception number notified from the reception device 110. The data structure is the same as the reception numbering data 15b of the reception device 110.

  The device setting processing unit 128a is different from the device setting processing unit 28a of the first embodiment in that when the degraded operation of the reception device 110 is set, the reception number is assigned in the own device based on the reception device notification data 127i. The data 27g is updated. For example, if the reception device 110 stores the numbered final reception number for the high counter in the reception device 110 as “20” in the reception device notification data 127i, the reception number generation data 27g in the own device for the high counter is used. "1020" which is obtained by adding 1000 to "20" is set to the numbered final reception number.

  The reception number numbering unit 128h updates the reception device notification data 127i based on the numbered reception number transmitted from the reception device 110 every time the reception number is allocated.

  Upon receiving the recovery notification from the receiving device 110, the receiving device recovery processing unit 128j transmits to the receiving device 110 the receiving number data 27h that is a list of the receiving numbers assigned by the own device.

  Next, a description will be given of a processing procedure at the time of startup of the reception device 110 according to the second embodiment after recovery from a failure. FIG. 15 is a flowchart illustrating a processing procedure at the time of starting up the reception device 110 after the failure recovery.

  The recovery processing unit 116e transmits a recovery notification to the electronic bookkeeping machine 120 (parent machine) when the accepting machine 110 starts up (step S301). When the reception number data 27h managed by the electronic bookkeeping machine 120 (parent device) is received from the electronic bookkeeping device 120 (parent device) as a response to the recovery notification (step S302; Yes), the received reception number data is received. 27h is additionally registered in the reception number data 15c (step S303).

  Further, the restoration processing unit 116e updates the numbered final receipt number of the receipt number data 15c based on the received receipt number data 27h (step S304), and ends the process. If the reception number data 27h has not been received from the electronic bookkeeping machine 120 (parent machine) as a response to the recovery notification (step S302; No), steps S303 and S304 are skipped, and the process ends. .

  Next, a processing procedure when the electronic bookkeeping machine 120 according to the second embodiment receives a recovery notification from the accepting machine 110 will be described. FIG. 16 is a flowchart showing a processing procedure when the electronic bookkeeping machine 120 receives a recovery notification from the accepting machine 110.

  When the recovery notification is received from the reception device 110 (Step S401; Yes), and the operation mode of the reception device 110 is not “degraded operation” (Step S402; No), the reception device recovery processing unit 128j returns to its own device. The reception number data 27h managed in the server is transmitted to the reception device 110 (step S403). Then, the receiver recovery processing unit 128j initializes the reception number data 27h transmitted to the receiver 110 by clearing the reception number data 27h (step S404), and ends the process.

  If the recovery notification has not been received from the reception device 110 (Step S401; No), and if the operation mode of the reception device 110 is “degraded operation” (Step S402; Yes), Step S403 and Step S403 are performed. The process ends without performing the process of S404.

  As described above, in the second embodiment, in addition to the configuration of the first embodiment, the reception device 110 transmits the reception number assigned at the time of assigning the reception number to the electronic bookkeeping device 120 (parent device), The electronic bookkeeping machine 120 (parent machine) manages the numbered last receipt number of the receiving machine 110. Also, the electronic bookkeeping machine 120 (the parent machine) assigns a number following the numbered final receipt number of the accepting machine 110 as the accepting number when the accepting machine 110 is in the degraded operation. . Also, when the reduced operation of the reception device 110 is released and the reception device 110 is started up, the reception device 110 acquires a list of the reception numbers assigned during the reduced operation from the electronic bookkeeping device 120, and thereafter acquires the list. You can also call the reception number included in the list. In addition, the reception device 110 can receive the input of the guided reception number at the window, and can specify the reception number for restarting the calling process. With this configuration, in a state where the reception machine 110 cannot operate normally, not only can the guidance to the customer's window be performed appropriately and efficiently, but also when the reception machine 110 is restored, the numbering of the reception number is restarted. At the same time, it is possible to appropriately and efficiently guide the customer including the customer corresponding to the reception number assigned by the electronic bookkeeping machine 120 (parent machine) to the counter.

  In the first and second embodiments, in the numbering process of the reception number in the electronic bookkeeping machines 20 and 120, the reception number is different from the number band when the reception number is numbered in the reception machines 10 and 110. However, the present invention is not limited to this. For example, as in the second embodiment, the receiving device 110 notifies the numbered final reception number to the electronic bookkeeping machines 20 and 120, and during the reduced operation of the receiving machines 10 and 110, the electronic bookkeeping machines 20 and 120 are used. May be numbered in the same number band as the reception machines 10 and 110, and subsequent numbers may be numbered as reception numbers.

  Further, in the first and second embodiments, it has been described that the reception machines 10 and 110 mainly perform the numbering of the reception numbers in the normal case, but the present invention is not limited to this. For example, in normal times, the electronic bookkeeping machines 20 and 120 are mainly responsible for numbering reception numbers, and when the electronic bookkeeping machines 20 and 120 are faulty, the reception machines 10 and 110 number reception numbers. It may be. Further, when the electronic bookkeeping machines 20 and 120 are in trouble, a slip may be manually drafted, or a customer tablet terminal arranged in the lobby may replace the slip information generation in cooperation with the reception machines 10 and 110. You may be able to.

  Further, in the first and second embodiments, a number issued to a customer who issues a voucher with the electronic bookkeeping machine 20 or 120 during the voucher invoicing process during the reduced operation of the accepting machines 10 and 110. It has been described that the receipt numbers described on the bills are numbered by the electronic bookkeeping machines 20, 120 (parent machine). However, the present invention is not limited to this. For customers who are normally guided to a row counter that does not need to issue a slip in the electronic bookkeeping machine 20, 120, the reception machine 10, During the degraded operation of 110, the electronic bookkeeping machines 20 and 120 may receive an input of a visit purpose and issue a number tag according to the visit purpose.

  Further, in the first and second embodiments, it has been described that the number tag in which the receipt number acquired by the electronic bookkeeping machines 20 and 120 is issued, but the present invention is not limited to this. For example, when printing a slip item on a slip, the reception number acquired along with the slip may be printed.

  Further, in the first and second embodiments, the description has been given that the parent units of the electronic bookkeeping units 20 and 120 are each provided with one positive parent unit and one secondary parent unit, but the present invention is not limited to this. It is not something to be done. For example, a plurality of sub-base units are provided, and during the normal operation of the base unit, data is synchronized with the plurality of sub-base units. When an operation to start is performed, the sub master unit may realize the master unit function in place of the positive master unit.

  In the first and second embodiments, when there are a plurality of electronic bookkeeping machines 20, 120, any one of the electronic bookkeeping machines 20, 120 is regarded as a positive master machine, and the positive master machine accepts it. Although processing for numbering is performed, the present invention is not limited to this. For example, while the accepting machines 10 and 110 are operating normally, each of the electronic bookkeeping machines 20 and 120 may directly transmit a request for assigning a receipt number to the accepting machines 10 and 110. In the case where the receiving machine 10 or 110 fails, each of the electronic bookkeeping machines 20 and 120 independently assigns a receipt number and assigns the assigned receipt number to the other accepting machines 10 and 110. It may be notified as a completed reception number. Each of the electronic bookkeeping machines 20, 120 stores the received numbered reception number, and assigns the reception number based on the numbered reception number, so that order numbers can be stored without duplication. It is possible to keep the numbering and numbering.

  Further, in the first and second embodiments, the description has been given that the number tag, which is a paper medium on which the numbered reception number is described, is printed by the reception machine 10, 110 or the electronic bookkeeping machine 20, 120. However, the present invention is not limited to this. For example, the numbered reception number may be displayed on a display device such as a tablet terminal, and the display device may be provided to the customer.

  Further, each configuration illustrated in the above-described first and second embodiments is a schematic function and does not necessarily need to be a physically illustrated configuration. In other words, the form of distribution / integration of each device is not limited to the one shown in the drawing, and all or a part thereof is functionally or physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

  As described above, the customer response system and the electronic bookkeeping machine according to the present invention are suitable for appropriately and efficiently guiding the customer to the counter in a state where the reception machine cannot operate normally.

10, 110 reception machine 11, 21, 41 display / operation unit 12 number tag printing unit 14, 22, 42 communication unit 15, 27, 43 storage unit 15a setting parameters 15b, 27g reception number numbering data 15c, 27h reception number data 16 , 28, 44 control unit 16a reception processing unit 16b, 28h, 116b, 128h reception number numbering unit 16c, 28e number tag issuing unit 16d call processing unit 20, 120 electronic bookkeeping machine 23 card reader 24 passbook reading unit 25 multi-card scanner 26 Receipt printer 27a Device setting parameters 27b, 43a Customer summary data 27c, 43b Slip item data 27d Store-wide customer summary data 27e Store-wide slip item data 27f Reception number parameter 28a, 128a Device setting processing unit 28b Slip item data generation unit 28 c Reception number acquisition unit 28f Customer summary data management unit 28g Slip item data management unit 28i Data backup processing unit 29 Parent machine configuration 30 Teller monitor 40 Window tablet 43c Customer list data 44a Slip information confirmation processing unit 44b Customer list display processing unit 50 Printer 116e Recovery processing unit 127i Acceptance unit notification data 128j Acceptance unit recovery processing unit

Claims (8)

A first numbering processing unit for numbering a first reception number in response to a predetermined operation;
A first issuance control unit that controls to issue the first reception number;
A reception machine having a number tag issuing unit for issuing a number tag including the first reception number,
A storage unit for storing information as to whether or not the accepting machine is in a degenerate operation;
Based on the information stored in the storage unit, when said numbering process of the by receiving equipment first acceptance number is determined to not be, numbering the second reception number in response to a predetermined operation A second numbering processing unit for processing;
A generation unit that generates slip data corresponding to the input slip information;
And a second issuance control unit that controls the issuance of the second receipt number. The reception machine,
A first reception number notifying unit that notifies the electronic bookkeeping machine of the first reception number assigned by the first numbering processing unit;
The second numbering processing unit includes:
When the numbering process of the first reception number by the reception device cannot be performed, in response to a predetermined operation, the second reception number is obtained based on the first reception number notified from the reception device. The customer response system according to claim 1, wherein the number is processed. The second numbering processing unit includes:
The customer handling system according to claim 2, wherein the numbering is started from a second reception number obtained by adding a predetermined number to the final first reception number notified from the reception machine. The second numbering processing unit includes:
The first numbering processing unit numbers the second reception number under the same numbering conditions as the numbering conditions including the transaction type when the first numbering processing unit numbers the first reception number. The customer response system according to claim 2 or 3, wherein The electronic bookkeeping machine,
When receiving a recovery notification indicating that the numbering process of the first reception number can be performed from the reception device, the second reception number numbered by the second numbering processing unit is received. customer service system according to any one of claims 2 to 4, further comprising a second reception number notifying unit for notifying the receiving machine. The reception machine,
A notification unit that notifies the electronic bookkeeping machine of the first reception number assigned by the first numbering processing unit,
The second issuance control unit includes:
The customer response system according to claim 1, wherein control is performed to issue the first reception number or the second reception number. A first numbering processing unit for numbering a first reception number in response to a predetermined operation;
A first issuance control unit that controls to issue the first reception number;
A reception machine having a number tag issuing unit for issuing a number tag including the first reception number,
A plurality of electronic bookkeeping machines having a generation unit that generates the slip data corresponding to the input slip information,
A predetermined electronic bookkeeping machine of the plurality of electronic bookkeeping machines,
A storage unit for storing information as to whether or not the accepting machine is in a degenerate operation;
Based on the information stored in the storage unit, when it is determined that the numbering process of the first reception number by the reception device cannot be performed, the reception device is notified in response to a predetermined operation. A second numbering processing unit for numbering a second reception number based on the first reception number;
A second issuance control unit for controlling the issuance of the second reception number. A storage unit for storing information as to whether or not the reception machine is in a degraded operation;
Based on the information stored in the storage unit, when said numbering process of the first acceptance number by the receiving machine is determined to not be, numbering process a second reception number in response to a predetermined operation A second numbering processing unit,
A generation unit that generates slip data corresponding to the input slip information;
A second issuance control unit for controlling the issuance of the second receipt number.

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