JP6655237B2 - Shopping service system - Google Patents

Description

  The present invention relates to a shopping agency service system, and more particularly, to a shopping agency service system in which a helper assists a shopping request from a user.

It is said that there are about 6 million elderly people called shopping refugees in the world.
By the way, in recent years, due to the development of motorization, the number of local stores has decreased, and the number of large suburban stores has been increasing.
For this reason, it is difficult for elderly people who do not have their own means of transportation to go shopping, and they have to ask neighbors or distant family members for shopping, or to pay a high taxi for shopping. ing.

On the other hand, there is a support system that can support shopping for people who have difficulty living.
For example, there is known a shopping support system in which an information display terminal, a provider terminal, and a server are connected via a network.

JP-A-2017-102586

  However, the shopping support system described in Patent Document 1 requires an information display terminal connected to a network, and cannot be used by a user who has only a telephone as a communication device.

  By the way, there has been a method in which a user calls a shopping agent directly to order the desired product and have them purchase at the store.However, since the shopping agent listens to the order by telephone, the shopping agent There is a problem that the contractor takes time and effort to receive an order.

  The present invention has been made in view of the above circumstances, and quickly matches a user who can only use a telephone and a helper who does shopping without using a shopping agent by using a matching management server. It is an object of the present invention to provide a shopping agency service system in which a user can order a product by telephone and a helper can efficiently deliver the product to the user.

  Means for Solving the Problems The present inventors have conducted intensive studies to solve the above problems, and found that the above problems can be solved by the following means, and have completed the present invention.

The shopping agency service system according to the present invention provides a shopping request from a user using a helper terminal and a matching management server of a plurality of helpers connected via a network. a Shopper service system to act, matching management servers has a user database and donors database, further, by telephone from the user terminal of the user, to the request of the user's shopping intention and means for acquired the information, based on the telephone number of the user terminal, from the user database the user group is registered, a residential area of the user, address, telephone number, and, frequently used by the user in shopping means for obtaining the personal information of the user, including the high retail store name, the user from the telephone number of the terminal, the same retail store and frequently retail stores for the user to use in shopping A plurality of support who use, means for selecting from the assistant database donors group which the personal information is registered in donors including retail shop name, are frequently utilized in shopping, making information, the user Means for transmitting the information of the place of residence and the retail store to the helper terminal of the selected plurality of helpers, and matching from the helper who wishes to receive a shopping request among the plurality of helpers. and means for accepting the application of the contract to be against the management server, the application is accepted by the matching management server, and the means to approve the applicant as an official donors, the address and telephone number of the user, of a formal donors It is characterized by having a means for transmitting the assistance terminal.

In the shopping agency service system according to the present invention, the retail store terminal of the retail store is further connected to the network, and the matching management server registers the bargain information in the matching management server using the retail store terminal. the means for obtaining the bargain information, the assistance terminal, and further comprising a means for transmitting bargain information registered.

  In the shopping agency service system according to the present invention, a user agent terminal of a user agent representing a user is further connected to a network,The matching management serverAfter the formal helper performs shopping on behalf, registers the end report in the matching management server using the helper terminalMeans for receiving the end report,Send end report to user agent terminal meansAnd further characterized by:

According to the present invention, a user who wants to request a shopping agency can express his / her intention on the day when he / she wants to do shopping by using a telephone (user terminal) without using a computer or the like. Only with this, it is possible to advance the shopping agency service system. As a result, it is possible to recruit a helper who will be able to perform shopping accurately and quickly.
In addition, the matching management server selects a plurality of helpers who use the same retail store as the retail store that the user frequently uses for shopping from the helper database in which the helper group is registered. You can recruit. As a result, a helper who is easy to go shopping locally is selected, and the helper can determine whether or not to accept the work on his / her own will. You can easily accept shopping requests.

In the present invention, for example, even if a user lives in a mountainous area or a depopulated area where a food delivery service does not exist, food can be secured as long as there is only a helper who entrusts a shopping agency. become.
In the present invention, since it is also possible to carry out shopping on the day requested, the user can also order fresh foods and prepared dishes, and the helper can select products with good freshness and quality. You can get it.
Therefore, according to the present invention, there is an advantage that the user is not bothered by securing food. This can reduce so-called shopping refugees.

In addition, as a ripple effect, when the user is an elderly person, there is an advantage that opportunities for the elderly person to meet local residents are increased, and local connections are created.
In addition to shopping, if the user is an elderly person, various assistance may be provided depending on the negotiations between the elderly person and the helper, such as “accompanied to the hospital” or “snow shredder” where the elderly person is in trouble. May spread to

On the other hand, in a retail store, the function of the present invention has an advantage that sales activities are increased because the purchasing activities of elderly people who have been shopping refugees are increased. In addition, the retail store only needs to register the retail store information in the matching management server as a trouble to introduce this system, and there is no need to create a complicated mechanism or expensive capital investment.
It also has the advantage of increasing its reputation in the community as a social company working on shopping refugee measures.

  In the present invention, when the retail store registers the bargain information in the matching management server as appropriate, the information is distributed to the helper terminal in real time, so that effective sales promotion activities can be performed. This has the advantage of increasing sales.

  In the present invention, when the formal helper who has completed the shopping agent finally registers an end report in the matching management server, the matching management server transmits the end report content to the user agent terminal. The agent has an advantage that the agent can grasp in real time that the user has used the shopping agency service, thereby confirming that the user is living safely.

1 is an overall view showing an embodiment of a shopping agency service system according to the present invention. It is a block diagram of matching management server 1 concerning this embodiment. It is a flowchart figure explaining one use example using the shopping agency service system which concerns on the embodiment. FIG. 11 is a diagram showing an example of an input screen displayed on the retail store terminal 4 when a retail store inputs bargain information using the shopping agency service system according to the embodiment. FIG. 9 is a diagram showing an example of a screen on which bargain information input by a retail store is displayed on the helper terminal 5 using the shopping agency service system according to the embodiment. It is a figure which shows the example of a screen when the application content is displayed on the helper terminal 5 of a candidate helper, when a user applies for a shopping agency using the shopping agency service system which concerns on the embodiment. FIG. 9 shows an example of an application screen displayed on the assistant terminal 5 for officially applying for a shopping agency after a helper requesting consignment logs in to an assistant page using the shopping agency service system according to the embodiment. FIG. FIG. 7 shows an example of a screen when detailed personal information of a user required when an official helper performs shopping on behalf is displayed on the helper terminal 5 using the shopping agency service system according to the embodiment. FIG. FIG. 14 is a diagram showing an example of an input screen displayed on the helper terminal 5 when a formal helper inputs an end report using the shopping agency service system according to the embodiment. FIG. 11 is a diagram showing an example of a screen in which an end report transmitted by an official helper is received and displayed by the user agent terminal 3 using the shopping agency service system according to the embodiment.

Hereinafter, a shopping agency service system according to the present invention is a system of a service in which a helper substitutes for a shopping request from a user, and an embodiment thereof will be specifically described with reference to FIGS. 1 to 10. .
As shown in FIG. 1, in the shopping agency service system of the present invention, a matching management server 1, a retail store terminal 4, a helper terminal 5, and a user agent terminal 3 as necessary are connected via a network N. Connected.
Here, the retail store terminal 4, the helper terminal 5, and the user agent terminal 3 are composed of a personal computer, a smartphone, a mobile phone, a tablet, and the like. Further, the user terminal 2 is constituted by a fixed telephone or a mobile telephone. In this embodiment, for convenience of explanation, an example is shown in which only one of the retailer terminal 4, the helper terminal 5, and the user agent terminal 3 is used. Good.

In the present invention, the "user" is a person who entrusts the agency of shopping, and is not particularly limited. For example, a person who cannot drive a car due to aging or disability or an elderly person who cannot go shopping on a bus And the like.
The "helper" is a person who performs shopping as a volunteer. In addition, such an agent may be paid or free.
Further, the “user agent” is a person acting on behalf of the user, regardless of a natural person or a corporation. In addition, the presence or absence of the proxy right does not matter.

  As shown in FIG. 2, the matching management server 1 includes a central control unit 10 including a CPU, a retail store information acquisition and generation unit 11, a retail store database 12, a helper information acquisition and generation unit 13, and a helper database. 14, a user information acquisition and generation unit 15, a user database 16, a shopping request information acquisition and generation unit 17, a shopping execution information acquisition and generation unit 18, a shopping end information acquisition and generation unit 19, and a shopping information database 20. , A bargain information generation unit 21, a bargain database 22, a screen program 23, an input unit 24 such as a mouse, a keyboard, and a touch panel, a display unit 25 such as a liquid crystal display, a wireless LAN, a wired LAN, a dial-up, and the like. And a communication unit 26 connectable to the network N by the communication means.

  The retail store information acquisition and generation section 11 acquires retail store information such as the address, store name, person in charge, telephone number, and e-mail address of the retail store from the retail store, and a unique ID and password for the retail store. Is issued. Further, the unique ID and password issued to the retail store may be handed directly to the retail store when the business contract is concluded. The retail store database 12 stores the retail store information acquired by the retail store information acquisition and generation unit 11 and the issued ID and password.

The helper information acquisition and generation unit 13 acquires personal information from the helper, such as the residence area, address, name, telephone number, e-mail address, and the name of a retail store that the helper frequently uses for shopping. Then, a unique ID and password are issued to the helper. The personal information acquired donors by the aid information obtaining generation unit 13 and the issued ID and password are stored in the helpers database 14.

  The user information acquisition and generation unit 15 receives, from the user or the user's agent, the user's residence area, address, name, telephone number, and the name of a retailer who frequently uses the user for shopping. If there is a personal information and a user agent, the personal information of the user agent such as the residence area, address, name, e-mail address, etc. of the user agent is obtained. The user database 16 stores such information.

  The shopping request information acquisition and generation unit 17 acquires intention information from a user or a user agent based on an indication of an intention to make a shopping request. In addition, from among all the helpers (hereinafter, also referred to as “helper groups”) stored in the helper database 14, a plurality of helpers (hereinafter referred to as “a group of helper services”) selected by means described in a shopping agent service system use example described later. Hereinafter, it is also referred to as a “candidate supporter”.). The shopping information database 20 stores the information.

  The shopping execution information acquisition and generation unit 18 uses the means described in the below-described example of the use of the shopping agent system from among the assistants who desire to be entrusted to the shopping agent request (hereinafter, also referred to as “consignment requesting assistants”). Select one formal helper and provide detailed information on the shopping agency. The shopping information database 20 stores the information.

  When there is a user agent, the shopping end information acquisition and generation unit 19 reports the end of the shopping agent service to the user agent terminal 3 by inputting the end report of the shopping agent service by the official helper. Things. The shopping information database 20 stores the information.

  The bargain information acquisition and generation unit 21 acquires a retailer's advertisement and bargain information input by the retailer for the purpose of sales promotion activities, and provides the assistant's terminal 5 with the retailer's advertisement and bargain information. It is. The bargain database 22 stores the advertisement of the retail store and bargain information acquired by the bargain information acquisition and generation unit 21.

  The screen program 23 stores a program for generating a Web page. That is, a screen program for generating the screens P1, G1, G3 shown in FIGS. 4, 5, and 7 and the screens G5, G6 shown in FIGS.

<Example of using the shopping service system>
Next, an example of using the shopping agency service system described above will be described with reference to the flowchart of FIG. 3, and further, examples of screens shown in FIGS. 4 to 10 will be described.
ADVANTAGE OF THE INVENTION According to the shopping agency service system of this invention, by matching a user with a helper, a helper can perform a shopping request of a user comparatively easily.

  First, when there is a user, a helper, and a user agent, the personal information of the user agent and the retail store information of the retail store are registered in the matching management server 1 in advance in the following procedure. In the pre-registration, the order of registration is not determined, and there is no restriction on the registration time.

The user transmits personal information to, for example, a manager of the matching management server 1 by telephone using a user terminal, and the manager manages the user's area of residence, address, name, telephone number, The user inputs personal information such as the name of a retail store frequently used for shopping. In addition, the residence area may not be input, and may be automatically determined from the address of the user.
When there is a user agent, when the user agent connects to the matching management server 1 via the network N using the user agent terminal 3, the central control unit 10 uses the user agent based on the screen program 23. A screen (not shown) that prompts the user agent to input personal information of the user is read, and the read screen is transmitted to the user agent terminal 3. As a result, the user agent frequently uses the user's area of residence, address, name, telephone number, and shopping on a regular basis based on the screen transmitted to the user agent terminal 3. The user's personal information such as the name of a retail store is input (step S1A). In addition, the user's personal information such as the residence area, address, name, and e-mail address of the user agent is input. In addition, the residence area may not be input, and may be automatically determined from the address of the user or the user agent.

  Then, when the input personal information of the user is transmitted to the communication unit 26 via the network N, the user information acquisition and generation unit 15 acquires the personal information of the user transmitted from the communication unit 26, It is stored in the user database 16 (step S2A).

  On the other hand, when the helper connects to the matching management server 1 via the network N using the helper terminal 5, the central control unit 10 prompts the helper to input helper information based on the screen program 23. (Not shown), and transmits the read screen to the helper terminal 5. Thus, based on the screen transmitted to the helper terminal 5, the helper can use the retailer's residence area, address, name, telephone number, e-mail address, and the retailer who frequently uses the helper for shopping. The personal information of the helper such as the store name is input (step S1B). Note that the residence area may not be input, but may be automatically determined from the address of the helper.

  When the input personal information of the helper is transmitted to the communication unit 26 via the network N, the helper information acquisition and generation unit 13 acquires the personal information of the helper transmitted from the communication unit 26. Then, a unique ID and a password for identifying the personal information of the helper are issued (step S2B). The personal information, ID, and password of the helper are stored in the helper database 14 (step S3B).

  On the other hand, when the retail store connects to the matching management server 1 via the network N using the retail store terminal 4, the central control unit 10 prompts the retail store to input the retail store information based on the screen program 23. A screen (not shown) is read, and the read screen is transmitted to the retail store terminal 4. Thereby, the retailer inputs the retailer information such as the address of the retailer, the name of the store, the name of the person in charge, the telephone number, the mail address, etc. based on the screen transmitted to the retailer terminal 4 (step S1C).

  Then, when the inputted retail store information is transmitted to the communication unit 26 via the network N, the retail store information acquisition and generation unit 11 acquires the retail store information transmitted from the communication unit 26, and A unique ID and password for identifying information are issued (step S2C). The retail store information and the ID and password are stored in the retail store database 12 (step S3C).

  Subsequently, bargain information is additionally registered in each of the retail store information registered in the retail store database 12 in the following procedure. The bargain information is for the purpose of promoting sales at retail stores, and it is possible for each retail store to update its contents at any time. In addition, the bargain information additionally registered by each retailer is a candidate helper registered as a retailer who frequently uses the retailer for shopping from a group of supporters registered in the supporter database 14. Is transmitted to the helper terminal 5.

  The retail store that has acquired the ID and the password connects to the matching management server 1 via the network N using the retail store terminal 4 using the ID and the password, and logs in to the retail store page (step S4).

  Thereby, the central control unit 10 transmits the screen P1 shown in FIG. On the screen P1, an advertisement registration corner (image P1a) for registering an advertisement image of a retail store, a bargain product registration corner (image P1b) for registering a bargain product for each product, and a validity period of the information are set. And an input column for the publication start date and time and the publication end date and time, and (image P1c). In the advertisement registration corner, when the retailer clicks the “photo upload” button in the advertisement registration corner shown in the image P1a, the hard disk of the retail store terminal 4 or a cloud server that can be connected via the network N The retailer can freely designate and register the advertisement image data file of the retailer previously stored in the store. This advertisement image need not be registered, and a plurality of advertisement images can be registered. In the bargain item registration corner shown in the image P1b, the sales unit and price are set and input for each bargain item, and the hard disk of the retail store terminal 4 or the network N The retailer can freely specify and register image data files of individual commodities stored in advance in a cloud server or the like that can be connected via the Internet. This bargain need not be registered, and a plurality of bargains can be registered. Then, after the information registration in the advertisement registration corner and the bargain goods registration corner, the publication start date and time and the publication end date and time are input in the input fields shown in the image P1c, and finally, the “register” button shown in the image P1d Click (Step S5).

  Thereby, when the input bargain information is transmitted to the communication unit 26 via the network N, the retail store information acquisition and generation unit 11 obtains the bargain information, and transmits the bargain information through the central control unit 10. Store it in the store database 12. Next, the central control unit 10 searches the helper group registered in the helper database 14 for candidate helpers who have registered the retail store as a retail store that frequently uses the retail store for shopping. An e-mail is transmitted to the candidate helper terminal 5 via the communication unit 26 to notify that the bargain information has been updated (step S6).

  Then, when an e-mail notifying that the bargain information has been updated is sent to the helper terminal 5, the candidate assistant checks the content and then browses the bargain information on the screen. Click on the URL. Thus, the central control unit 10 reads the bargain information screen (see screen G1 in FIG. 5) from the screen program 23, transmits the bargain information screen to the helper terminal 5, and the helper checks the screen. (Step S7). In this case, by distributing the bargain information to the helper terminal 5, an advertisement fee can be collected from the retail store, and the operating fee of the shopping agency service system can be used.

  Next, a flow in which the shopping agency is performed using the shopping agency system will be specifically described.

First, the user calls the matching management server 1 using the user terminal 2 (step S8), and thereby obtains intention information including an intention to make a shopping request (step S9).
Here, the telephone may be wired or wireless.
In a telephone call from a user, an intention to request shopping is displayed. That is, by acquiring the intention information including the intention display, the shopping agency service system is started. It should be noted that, if there is an agreement with the user or the user's delegate, the intention display can be made only by receiving a telephone call.

  When the user makes a telephone call, predetermined recording guidance is played. According to the recording guidance, the user is informed that the operation for selecting a helper is to be started, that the formal helper who has received the shopping request has received a contact, and that he / she waits after hanging up the telephone. (Step S10). Thus, the user hangs up the telephone and waits (step S11).

  Next, the central control unit 10 acquires personal information of the user from the user database 16 based on the incoming call number of the user terminal 2 (step S12).

  Next, the central control unit 10 extracts “the name of the retail store frequently used by the user for shopping” included in the personal information of the user acquired in step S12, and selects the same retail store as the retail store. A plurality of helpers registered in the helper database 14 as “retail shops that frequently use shopping for shopping” are selected as candidate helpers (step S13).

  Subsequently, the central control unit 10 broadcasts the mail to the candidate helper selected in step S13 via the network N. This e-mail contains a document that informs you that you have requested to do shopping, a place of residence of the user who wishes to do shopping, the name of the destination retail store, and a price for shopping. The remuneration amount is described, and if there is a candidate for a shopping agent among the candidate assistants, a means for communicating the intention of the agent is also transmitted (see screen G2 in FIG. 6) (step S14). ).

  As a result of examining the contents written in the e-mail, among the candidate assistants, the assistant who wants to be entrusted clicks on the URL shown in image G2a in FIG. As a result, the central control unit 10 reads out the helper page login screen from the screen program 23 and transmits it to the helper terminal 5 of the helper who wants to be entrusted. Then, the trust-requesting helper logs in to the helper page using the helper ID and the password issued in step S2B (step S16).

  Thereby, central control unit 10 transmits screen G3 shown in FIG. On the screen G3, shopping agency request texts from a plurality of users are displayed in a chronological list, with the latest information at the top, and each request text has an “apply” button shown in the image G3a. is set up. Then, by clicking on the “Apply” button provided in the request sentence relating to the present shopping agency request, the commissioning assistant can determine the intention that the commissioning assistant wishes to commission the shopping agency by matching management. It is transmitted to the server 1 (step S17).

  In the case where a plurality of contract-requesting helpers apply for one shopping agency request using the helper terminal 5, the matching management server 1 requests the trust-requesting helper who has applied the quickest to the request. Approve. In addition, as for the shopping agency request for which the formal helper has already been determined, the display of the "apply" button changes to the display of "acceptance end" as shown in the image G3b, so that the application cannot be applied after that. It has become.

  In this way, after the trust-requesting helper is approved for the trust request and is determined as a formal helper, the central control unit 10 transmits a screen G4 shown in FIG. 8 to the helper terminal 5 (step S19). The screen G4 includes a message (image G4a) notifying that the person has been determined to be a formal helper, and information such as a residence area, an address, a name, and a telephone number of the user who has requested the shopping agency stored in the user database 16. Personal information, if there is a user agent, personal information such as the address, name, telephone number, etc. of the user agent, the name of the destination retail store, the amount of compensation for the shopping agent (image G4b), and assistance And a URL (image G4c) for linking to an end report input form to be input at the end report.

  When the screen G4 of FIG. 8 is transmitted to the helper terminal 5, the formal helper checks the contents (step S20), and checks the user terminal 2 (use in some cases) described therein. The telephone number of the agent agent terminal 3) is called (step S21).

  A user (or a user agent in some cases) who receives a call from an official helper verbally conveys the name and quantity of the product that the user wants to buy verbally. (Step S22).

  Then, the official helper who has confirmed the product name and quantity desired by the user (possibly a user agent) performs shopping at a predetermined retail store on that day (step S23). In addition, the shopping fee may be received from the user before the formal helper substitutes for the shopping, may be received after the formal helper substitutes, or the formal helper receives from the operating company and The company may debit the fee from a pre-registered user's deposit account.

  Next, the formal helper delivers the merchandise and the receipt obtained on behalf of the shopping to the user (in some cases, a user agent) (step S24). That is, the goods and the receipts for which the formal helper has performed the shopping are delivered to the address included in the personal information of the user (in some cases, the user agent). Then, the user who has received the product (in some cases, a user agent) pays the formal helper a sum of the shopping fee and the reward for the shopping agency in exchange for the product (step S25). ). At this time, the necessary expenses such as the required gasoline fee and train fee are included in the reward as the price for the shopping agency. The amount of this remuneration shall be determined uniformly by the operating company, but with the mutual consent of the individual official helper and the user, the amount of remuneration may be changed, and the amount of the goods, not money, may be changed. Payment may be made at.

  In this way, the official helper who has completed the shopping agency clicks the URL shown in the image G4c in FIG. 8 and reports the completion. Thereby, the central control unit 10 reads out the end report input form screen (screen G5 in FIG. 9) from the screen program 23 and transmits it to the helper terminal 5. Then, the formal helper reports that the shopping agency has been completed by inputting necessary items in the completion report input form and transmitting the necessary items to the matching management server 1. The items of the report contents are largely divided into two items. First, either the case where the shopping agency is successfully completed or the case where the shopping agency cannot be performed for some reason is selected. If the shopping agency has been successfully completed, a check is made in the "shopping completed" item shown in the image G5a, and if shopping was not possible for some reason, a check is made in "the shopping could not be done" shown in the image G5e. Then, when "shopping completed" is checked, the user continues to input information that indicates the state of the shopping agency. For example, there are a photograph of a receipt (image G5c) showing the details of shopping, a face photograph (image G5b) that makes the user happy when the product is delivered, and a comment (image G5d) showing the state of the user. If "Shopping was not possible" is checked, the reason is continuously input. For example, there is a method in which a corresponding item is selected from the items shown in the image G5f and checked, and when "other" is selected, a detailed description thereof is also input. When the input of these pieces of information is completed, the information is transmitted to the matching management server 1 by clicking a “transmit” button shown in the image G5g (step S26).

  Thereby, when the input end report is transmitted to the communication unit 26 via the network N, the shopping end information acquisition and generation unit 19 obtains the end report and outputs the end report to the shopping information database via the central control unit 10. 20. Next, the central control unit 10 delivers an e-mail (not shown) notifying that the shopping end report has been received to the user agent terminal 3 via the communication unit 26 only when the shopping is successfully completed (step). S27).

  Then, when the user agent sends an e-mail notifying that the shopping end report has arrived to the user agent terminal 3, after confirming the contents, when viewing the end report, the user agent displays on the screen. Click the indicated URL. Thereby, the central control unit 10 reads out the end report screen (see screen G6 in FIG. 10) from the screen program 23, transmits it to the user proxy terminal 3, and the user proxy checks the screen. (Step S28). The end report has the effect that the user agent can grasp in real time that the user has used the shopping agency service, that is, can confirm that the user is living safely.

  As described above, the preferred embodiments of the present invention have been described, but the present invention is not limited to the above embodiments.

  In the shopping agency service system according to the present embodiment, the matching management server 1, the retail store terminal 4, the helper terminal 5, and the user agent terminal 3 are connected via the network N. If there is no agent representative, the user agent terminal does not have to be connected to them via the network, and if the retailer does not plan to send the bargain information, the retailer terminal It may not be connected to these.

In the shopping agency service system according to the present embodiment, means for the matching management server to acquire the bargain information by the retailer registering the bargain information using the retailer terminal , and And means for transmitting the registered bargain information, but this is not necessarily required when the retailer does not plan to transmit the bargain information.
Similarly, by registering an end report to the matching management server formal donors by using the assistance terminal after performing a Shopper, means for the completion report is the matching management server Ru accepted, the matching management server utilization Although a means for transmitting an end report to the agent agent terminal is provided, it is not necessarily required when there is no user agent.

  In addition, although data images are shown with reference to the drawings, these are merely examples, and the present invention is not limited to these images.

The shopping agency service system of the present invention can be used as a service system in which a helper acts on behalf of a shopping request from a user.
ADVANTAGE OF THE INVENTION According to the shopping agency service system of this invention, by matching a user with a helper, a helper can perform a shopping request of a user comparatively easily.

1 matching management server 2 user terminal 3 user agent terminal 4 retail store terminal 5 helper terminal N network

Claims (3)

  A shopping agency service system in which any one of the assistants substitutes for a shopping request from a user by using a plurality of assistant terminals and a matching management server connected via a network. ,
The matching management server has a user database and a helper database, To
  Information on the user's intention to make a shopping request by telephone from a user terminal TakeGetmeansWhen,
  Based on the telephone number of the user terminal, from the user database in which the user group is registered, the residence area, address, and telephone number of the user, And the frequency that the user uses for shopping Retail store name,includingSaid userGet personal informationmeansWhen,
  From the telephone number of the user terminal, a plurality of assistants using the same retail store as the retail store frequently used by the user for shopping,Includes names of retail stores that are frequently used for shopping From the helper database of the helper group in which the personal information of the helper is registeredselecthand StepWhen,
  The information of the intention information, the residence area of the user, and the retail store is transmitted to the helper terminal of the selected helpers.meansWhen,
  A helper who wishes to receive a shopping request among the plurality of helpersfrom,For the matching management serverDoApply for a contractMeans to acceptWhen,
  The application is accepted by the matching management server and the applicantToApproved as official helperMeans to doWhen,
  Transmitting the address and telephone number of the user to the helper terminal of the formal helperhand StepWhen,
ToShopping agency service system. A retail terminal of the retail store is further connected to the network,
The matching management server,
By the retail store to register the bargain information to the matching management server using the retail store terminal, means for obtaining the bargain information,
Before Symbol assistance terminal, Shopper service system of claim 1 further comprising a means for transmitting bargain information registered. A user agent terminal of a user agent representing the user is further connected to the network,
The matching management server,
Means for receiving the end report by registering an end report in the matching management server using the helper terminal after the formal helper has performed a shopping agent,
3. The shopping agency service system according to claim 1, further comprising: means for transmitting the end report to the user agent terminal.

Images