JP6331873B2 - Shift management system, terminal device, information processing system, information processing method, and program - Google Patents

Description

  The present invention relates to a shift management system, a terminal device, an information processing system, an information processing method, and a program.

  In recent years, so-called shift systems have been widely adopted in factories, hospitals, nursing homes, call centers, department stores, restaurants, and the like. The shift system is a work form in which a plurality of workers (hereinafter also referred to as staff) work in assigned work hours (hereinafter also referred to as work shifts). In a shift-based workplace, a shift table in which work shifts, assigned staff members, and assigned contents are described is generated, and work is performed according to the generated shift table.

  In the operation of shift-type workplaces, if there are many staff members, labor costs are high, and if there are few staff members, there is a risk of lowering customer satisfaction and loss of sales opportunities. A table is required. For this reason, a technique for automatically generating a shift table by performing appropriate assignment has been developed.

  For example, Patent Document 1 below discloses a technique for obtaining a sub-optimal solution for a staffing problem when a necessary number of staff is specified for each work shift using a genetic algorithm.

  Here, in addition to conditions such as the number of people required for each work shift, it is desirable to generate a shift table that satisfies the staff's wishes such as acquisition of holidays. For this reason, a technique for automatically generating a shift table that takes into account the wishes of the staff has been developed.

  For example, the following Patent Document 2 discloses a technology for generating a shift table by preferentially reflecting a staff request that has not been satisfied, according to the staff's past desired realization status.

  Also, in Patent Document 3 below, points are given to the staff in advance, and when the staff wishes to work on a holiday or work, the points according to the desired strength are used, and the points that are used are given priority in descending order. A technique for generating a shift table reflecting the above is disclosed.

JP-A-11-143850 JP 2013-101448 A JP2012-103810A

  Here, the generated shift table may not satisfy the staff's wishes. In this case, the staff whose wishes were not satisfied had negotiated the shift of the work shift personally with the other staff once the shift table was generated. However, this personal negotiation is often difficult. In addition, there is a risk that unfairness may arise between staff who are successful in personal negotiations and those who are not, and those who respond to negotiations and those who are not.

  Therefore, the present invention has been made in view of the above problems, and the object of the present invention is to be able to fairly and easily realize the shift of work shift between staff after generation of a shift table. A new and improved shift management system, terminal device, information processing system, information processing method, and program are provided.

In order to solve the above-described problems, according to an aspect of the present invention, a storage unit that stores work shifts and points held by a plurality of staff members, and a storage unit that stores the first staff member to a second staff member. An acquisition unit for acquiring a change request for requesting a change of the stored work shift, and a shift of the work shift, consumption of points held by the first staff in accordance with the acceptance of the change request by the second staff And a management unit that gives points to the second staff and updates the information stored in the storage unit, and a setting unit that sets points for replacement according to attributes for each work shift, And the management unit consumes points of the first staff according to the attribute of the shift work shift and the setting by the setting unit, and points of the points to the second staff Given performing the shift control system is provided.

  The said setting part may set the point of a big value to the work shift of the attribute with low demand among several staff.

  The setting unit may perform different settings for each staff member.

  The setting unit sets the points for attendance according to the attribute for each work shift, and the management unit determines the points to the staff who attended the work according to the attributes of the work shift worked and the setting by the setting unit. You may give.

  The acquisition unit notifies the first staff of information indicating one or more replacement candidate staff capable of changing work shifts, and selects the staff selected from the replacement candidate staff as the second staff. The replacement request may be acquired.

  The replacement candidate staff may be a staff having lower points than the first staff.

  The shift management system may further include a confirmation unit that notifies the second staff of information indicating the replacement request and confirms whether the second staff accepts the replacement request.

  The shift management system may further include a notification unit that notifies the first staff and the second staff of information indicating an update result by the management unit.

  The shift of work shift may be a shift between attendance of the first staff and leave of the second staff.

  The change request includes information indicating one or more work shift change candidates that can be changed, which is a replacement condition for the work shift change, and the management unit selects from the shift candidates for the work shift You may change work shifts.

  The shift candidate for the work shift may be a shift between attendance of the second staff and leave of the first staff.

In order to solve the above-mentioned problem, according to another aspect of the present invention, consumption of points owned by a user based on points for replacement according to attributes for each work shift set by the shift management system And an input unit for accepting a change request for requesting a shift of work shift accompanied by a point assignment to the shift partner, a shift of work shift according to the approval of the shift request by the shift partner, and setting by the shift management system A terminal device is provided that includes an output unit that outputs information indicating a result of consumption of points owned by the user.

  The input unit accepts acceptance of the change request from another user by the user, and the output unit outputs information indicating a result of the shift of work shift and the giving of points to the user. Good.

In order to solve the above problem, according to another aspect of the present invention, a shift management system, a first terminal device, and a second terminal device are provided, and the shift management system includes a plurality of staff members. A storage unit for storing shifts and points to be held; an acquisition unit for acquiring a change request for requesting a shift of a work shift stored in the storage unit from the first staff to the second staff; and the second According to the approval of the change request by the staff of the staff, the shift of work shift, the consumption of the points held by the first staff, and the points given to the second staff were stored in the storage unit a management unit to update information includes a setting unit for setting a point for substitution in accordance with the attribute for each work shift, wherein the management unit, the attribute and the setting part of the work shift to substitute Setting consumption points held the first staff in response to, and performs the application of point of the to the second staff, the first terminal device, first receives the change request by the first staff 1, and a first output unit that outputs information indicating an update result by the management unit, and the second terminal device receives the replacement request from the second staff. An information processing system is provided that includes a second input unit that receives the information and a second output unit that outputs information indicating an update result by the management unit.

In order to solve the above-mentioned problem, according to another aspect of the present invention, a step of storing work shifts and points held by a plurality of staff, and points for replacement according to attributes for each work shift A step of setting, a step of obtaining a change request for requesting a change of the stored work shift from the first staff to the second staff, and a step of receiving acceptance of the change request by the second staff And, according to the approval of the change request by the second staff, the shift of the work shift, and the points possessed by the first staff according to the attributes of the work shift to be changed and the setting in the setting step Updating the stored information by giving points to the second staff and outputting the information indicating the update result Comprising the steps that, the information processing method is provided.

In order to solve the above-described problem, according to another aspect of the present invention, a computer stores a shift unit for storing shifts and points held by a plurality of staff, and a first staff to a second staff. An acquisition unit for acquiring a shift request for requesting a shift of work shift stored in the storage unit, and a shift of the work shift according to the approval of the shift request by the second staff, the first staff And a management unit that updates the information stored in the storage unit by consuming points held by the second staff and giving points to the second staff, and points for changing according to attributes for each work shift a setting unit for setting, to function as the management unit, the supply points of the first staff's in accordance with the setting by the attribute and the setting part of the work shift to substitute, and before To grant the point to the second staff, the program is provided.

In order to solve the above-mentioned problem, according to another aspect of the present invention, a computer is held by a user based on a point for changing according to an attribute for each work shift set by a shift management system. An input unit that accepts a change request for requesting a shift of work shift accompanied by the consumption of points and the assignment of points to the shift partner, the shift of work shift according to the approval of the shift request by the shift partner, and the shift management A program for functioning as an output unit that outputs information indicating a result of consumption of points owned by the user based on settings by the system is provided.

  As described above, according to the present invention, it is possible to realize a change in work shift between staff members after the generation of a shift table fairly and easily.

It is explanatory drawing for demonstrating the whole structure of the information processing system which concerns on one Embodiment of this invention. It is a block diagram which shows an example of a logical structure of the user terminal which concerns on 1st Embodiment. It is a block diagram which shows an example of the logical structure of AP server which concerns on 1st Embodiment. It is a sequence diagram which shows an example of the flow of the work shift change process performed in the information processing system which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 1st Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 2nd Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 2nd Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 2nd Embodiment. It is explanatory drawing for demonstrating the example of a display of the user terminal which concerns on 2nd Embodiment.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  In the present specification and drawings, elements having substantially the same functional configuration may be distinguished by adding different alphabets after the same reference numerals. For example, a plurality of elements having substantially the same functional configuration are distinguished as user terminals 100A and 100B as necessary. However, when there is no need to particularly distinguish each of a plurality of elements having substantially the same functional configuration, only the same reference numerals are given. For example, when it is not necessary to distinguish between the user terminals 100A and 100B, they are simply referred to as the user terminal 100.

<1. Overview>
First, an overview of an embodiment of the present invention will be described with reference to FIG.

  FIG. 1 is an explanatory diagram for explaining the overall configuration of an information processing system according to an embodiment of the present invention. As illustrated in FIG. 1, the information processing system 1 includes a plurality of user terminals 100, an AP server 200, a DB server 300, and an administrator terminal 400. The user terminal 100, the AP server 200, and the DB server 300 are connected to each other via the network 3, and the AP server 200 and the DB server 300 are connected to each other.

(User terminal 100)
The user terminal 100 is a terminal device used by staff. The user terminal 100 is realized by, for example, a mobile phone, a smartphone, a tablet, a PDA (Personal Digital Assistants), a PC (Personal Computer), a notebook PC, or the like. In this specification, a staff member who wishes to change work shifts is also referred to as a first staff member, and a staff member of a replacement partner is also referred to as a second staff member. Note that the user terminal 100 may be shared by a plurality of staff, for example, using different login IDs.

(Shift management system 2)
AP server 200
The AP server 200 is a device having a shift support function for realizing a shift of work shift between staff members after a shift table is generated fairly and easily. The AP server 200 can have various functions in addition to the change support function. For example, the AP server 200 may have a work shift information management function that manages information related to work shifts, a staff information management function that manages information related to staff, a shift table generation function that generates a shift table, and the like.

-DB server 300
The DB (DataBase) server 300 is a storage unit that stores various types of information regarding work shifts. For example, the DB server 300 stores work shifts and points held by a plurality of staff members. The point is information indicating the degree of contribution of the staff to the organization (company, etc.). Detailed description regarding the points will be described later. In addition, the DB server 300 may store personal information such as staff names and information such as skills. The DB server 300 stores / updates information based on the control from the AP server 200. An example of information stored in the DB server 300 is shown in the following table.

  Note that the AP server 200 and the DB server 300 may be regarded as the shift management system 2. Note that the AP server 200 and the DB server 300 may be integrally formed.

(Administrator terminal 400)
The administrator terminal 400 is a terminal that is operated when the administrator generates a shift table. The administrator may issue a generation instruction to the AP server 200 to generate the shift table, or may manually generate the shift table by operating the administrator terminal 400. The generated shift table is stored in the DB server 300. Each staff member can access the shift management system 2 via the user terminal 100 and browse the generated shift table, for example. An example of the shift table is shown in the following table.

  In the table, “day”, “early”, “late”, “night”, “morning”, and “off” indicate work shift attributes. “Day” indicates a day shift (day shift). “Early” indicates an early number. “Late” indicates a late number. “Night” indicates night shift. “Ming” indicates a holiday after night work. “Rest” indicates a vacation. These attributes are examples, and other arbitrary attributes may be used.

(Network 3)
The network 3 is a wired or wireless transmission path for information transmitted from a device connected to the network 3. The network 3 is an arbitrary communication system such as a LAN (Local Area Network), a wireless LAN, Wi-Fi (Wireless Fidelity, registered trademark), 3G, LTE (Long Term Evolution), LTE-A (LTE-Advanced), etc. Can be formed.

  The overall configuration of the information processing system 1 has been described above.

  As described above, the shift table generated by the AP server 200 may not satisfy the staff's wishes. Such a situation may occur when hopes compete among a plurality of staff members, when the total number of staff members is insufficient, when a small number of staff members have necessary skills, or when they forget to make hopes in the first place.

  In this case, the staff whose wishes were not satisfied had negotiated the shift of the work shift personally with the other staff once the shift table was generated. For example, a staff member who wants to take a vacation on the day when work is assigned finds a staff member who takes a work shift and replaces the work shift. However, since the success or failure of such negotiations depends largely on the human relationship, there is a possibility that a staff member who can get a vacation or a staff member who takes turns will be biased. Therefore, there is a possibility that unfairness may occur between a staff member who does not succeed in personal negotiation and a staff member who does not, and a staff member who responds to the negotiation and a staff member who does not. In addition, there is a possibility of giving up or lowering the willingness to work due to extra physical and psychological burdens such as the time required for individual negotiations.

  Therefore, the information processing system 1 according to an embodiment of the present invention mediates this personal negotiation. Thereby, the load concerning shift of work shift is reduced. In addition, since the reliance on human relationships is reduced, unfairness among staff is eliminated.

  Moreover, the information processing system 1 introduces points as an incentive for alternation. For example, when the change is established, the points held by the staff who desires the change are consumed, and points are given to the staff who has accepted the change. The staff who accepts the change is given points, so that it is possible to use the points for the next change. Moreover, since the staff who requested the change consumes points, it is difficult to request the next change without making some other contribution. In this way, staff who have contributed to the organization are given preferential treatment, and staff who are helped by the organization are required to contribute, so that fairness among the staff is realized.

  Here, by giving points as consideration for such contribution to the organization, it becomes possible to quantitatively evaluate the degree of contribution to the organization by the amount of points held. When personal negotiations are conducted, it is difficult for the supervisor of the staff to accurately grasp the actual state of the personal negotiations, and therefore, the degree of contribution to the organization is subjectively determined. For this reason, there are inconveniences such as a discrepancy in recognition between the boss and the staff, and a staff who has established a good human relationship with the boss is easily evaluated. In this respect, since it becomes possible to evaluate quantitatively and legitimately based on the degree of contribution to the organization, unfairness among staff is eliminated.

  On the other hand, a staff member who has been assigned a lot of work shifts with attributes that are generally less demanding among staff members (such as attendance at a time when there are many staff members who want to take a leave) is not likely to lose when incentives are not obtained. There is a possibility of feeling fair. For example, a staff member who is assigned a lot of holiday work may feel such an unfair feeling.

  Therefore, the information processing system 1 gives points to staff who have been assigned work shifts with attributes that have low demand among staff members. For example, the information processing system 1 gives points to staff who are assigned to work on holidays, or gives points to staff assigned to small holidays. As a result, the contribution to the organization is properly evaluated, and the unfairness among the staff is eliminated.

  As described above, the information processing system 1 according to the present embodiment introduces points indicating contribution to the organization, consumes the points held by the staff who wants to change, and gives points to the staff who has approved the replacement. . Thereby, the shift after the shift table generation is facilitated, the staff is imparted with a sense of fairness, and the staff's motivation can be improved.

<2. First Embodiment>
[2-1. Example of user terminal configuration]
FIG. 2 is a block diagram illustrating an example of a logical configuration of the user terminal 100 according to the present embodiment. As illustrated in FIG. 2, the user terminal 100 includes a communication unit 110, an input unit 120, an output unit 130, and a control unit 140. In the following description, it is assumed that the user terminal 100 (first terminal device) used by the first staff and the user terminal 100 (second terminal device) used by the second staff have a common functional configuration.

(Communication unit 110)
The communication unit 110 is a communication module for transmitting / receiving data to / from an external device. For example, the communication unit 110 is connected to the network 3 and communicates with the AP server 200.

(Input unit 120)
The input unit 120 has a function of receiving input from the user. For example, the input unit 120 is realized by a keyboard, a button, a mouse, or the like. The input unit 120 may be realized by a touch panel configured integrally with the output unit 130.

  A case where the user terminal 100 is used by the first staff will be described. In this case, the input unit 120 (first input unit) requests consumption of points held by the user (first staff) and replacement of work shifts accompanied by the addition of points to the replacement partner (second staff). Accept the replacement request. The replacement request is information including information indicating a work shift requesting the replacement and identification information of the second staff of the replacement partner, and is transmitted to the user terminal 100 used by the second staff via the communication unit 110. Is done.

  First, when there is a work shift to be changed in the generated shift table, the user inputs information indicating the work shift desired to be changed to the input unit 120. The user's desire received by the input unit 120 can be considered in various ways. For example, there may be a desire to change a day attendance or early attendance to a vacation, a desire to change a vacation to attendance, and a desire to change an early attendance to a late attendance.

  Then, the user specifies one replacement partner and inputs a replacement request. In this case, the input unit 120 accepts a user input for selecting a staff member who requests replacement from among replacement candidate staff members notified from the AP server 200. There are various ways of changing work shifts related to change requests. For example, the change request may request a change between a first staff attendance and a second staff leave. Alternatively, the change request may be a request for a change between a vacation of the first staff and a work attendance of the second staff. Further, the change request may be a request to change between the early number of the first staff and the late number of the second staff.

  Note that the user may input a replacement request by arbitrarily selecting a replacement partner. In this case, for example, a staff requesting a change is selected by the AP server 200.

  Next, a case where the user terminal 100 is used by the second staff will be described. In this case, the input unit 120 (second input unit) accepts acceptance or rejection of a change request from another user (first staff) by the user (second staff). Information indicating the selection result of acceptance / rejection by the second staff accepted by the input unit 120 is transmitted to the user terminal 100 used by the first staff via the communication unit 110.

(Output unit 130)
The output unit 130 outputs information output from the control unit 140 by video, image, audio, or the like. For example, the output unit 130 is realized by an LCD (Liquid Crystal Display) or an OLED (Organic Light-Emitting Diode) display device or an audio output device such as a speaker.

  The output unit 130 can display a shift table generated by the AP server 200, for example. The user can determine whether or not his / her wishes are satisfied from the displayed shift table.

  A case where the user terminal 100 is used by the first staff will be described. In this case, first, the output unit 130 (first output unit) displays information indicating one or more replacement candidate staff notified from the AP server 200, which is capable of changing the work shift that the user desires to change. Output. When accepting / rejecting the change request is selected by the second staff, the output unit 130 outputs information indicating the selection result. For example, the output unit 130 indicates the result of the shift of work shift and the consumption of the points held by the user (first staff) in accordance with the approval of the replacement request by the replacement partner (second staff). Output information. As a result, the user can confirm that the change has been realized and that the points owned by the user have been consumed.

  Next, a case where the user terminal 100 is used by the second staff will be described. In this case, first, the output unit 130 (second output unit) outputs information indicating a replacement request from another staff member (first staff member). When the user selects acceptance / rejection of the change request, the output unit 130 outputs information indicating the selection result. For example, when the user approves the change request, the output unit 130 outputs information indicating the result of the shift of work shift and the assignment of points to the user (second staff). As a result, the user can confirm that the change has been realized and that the points owned by the user have increased.

(Control unit 140)
The control unit 140 functions as an arithmetic processing device and a control device, and controls the overall operation in the user terminal 100 according to various programs. The control unit 140 is realized by an electronic circuit such as a CPU (Central Processing Unit) or a microprocessor, for example. The control unit 140 may include a ROM (Read Only Memory) that stores programs to be used, calculation parameters, and the like, and a RAM (Random Access Memory) that temporarily stores parameters that change as appropriate.

  For example, the control unit 140 causes the output unit 130 to output information received from the AP server 200 by the communication unit 110, or causes the communication unit 110 to transmit information input to the input unit 120 to the AP server 200.

  The configuration of the user terminal 100 according to the present embodiment has been described above. Next, the configuration of the AP server 200 according to the present embodiment will be described with reference to FIG.

[2-2. Configuration example of AP server]
FIG. 3 is a block diagram illustrating an example of a logical configuration of the AP server 200 according to the present embodiment. As illustrated in FIG. 3, the AP server 200 includes a communication unit 210 and a control unit 220.

(Communication unit 210)
The communication unit 210 is a communication module for transmitting / receiving data to / from an external device. For example, the communication unit 210 is connected to the network 3 and communicates with the user terminal 100 or the administrator terminal 400. The communication unit 210 communicates with the DB server 300.

(Control unit 220)
The control unit 220 functions as an arithmetic processing device and a control device, and controls the overall operation in the AP server 200 according to various programs. The control unit 220 is realized by an electronic circuit such as a CPU or a microprocessor. The control unit 220 may include a ROM that stores programs to be used, calculation parameters, and the like, and a RAM that temporarily stores parameters that change as appropriate.

  As illustrated in FIG. 3, the control unit 220 functions as an acquisition unit 230, a confirmation unit 240, a notification unit 250, a setting unit 260, and a management unit 270. These functional configurations are for realizing a change support function. In addition, the control unit 220 may have a functional configuration for realizing various functions such as a work shift information management function, a staff information management function, and a shift table generation function.

Acquisition unit 230
The acquisition unit 230 has a function of acquiring a change request for requesting a shift in work shift once generated and stored in the DB server 300 from the first staff to the second staff. The acquisition unit 230 acquires a replacement request by communicating with the user terminal 100 used by the first staff via the communication unit 210 and outputs the replacement request to the management unit 270.

  First, the acquisition unit 230 acquires information indicating a work shift desired to be changed from the first staff. Next, the acquisition unit 230 notifies the first staff of information indicating one or more replacement candidate staff who can change the work shift that the first staff desires to change. For example, when the work shift that the first staff wants to change is a work shift, the acquisition unit 230 selects a staff member who is not assigned a work attendance during the work shift time period or a staff member whose work shift date is vacation. List up. At this time, the acquisition unit 230 can list up to satisfy various conditions such as skills required for the work shift to be changed and the maximum number of attendances per month for each staff member. On the other hand, when the work shift that the first staff desires to change is a vacation, the acquisition unit 230 queries the DB server 300 for a list of staff assigned to work on the date of the vacation. The acquisition unit 230 transmits information indicating the listed replacement candidate staff to the user terminal 100 used by the first staff via the communication unit 210. Then, the acquiring unit 230 acquires a replacement request in which the staff selected from the replacement candidate staff is the second staff of the replacement partner. This change request is returned from the user terminal 100 used by the first staff.

  Here, the replacement candidate staff to be listed may be a staff having lower points than the first staff. In this case, the first staff requests a staff member who has lower points than the first staff to change. As a result, the higher the number of points held, that is, the higher the degree of contribution to the organization, the greater the number of replacement candidates and the possibility of replacement. On the other hand, the lower the number of points held, that is, the lower the degree of contribution to the organization, the smaller the number of replacement candidates and the lower the possibility of replacement. In addition, it is possible to prevent the request for change from being concentrated on a staff member who has a high degree of contribution by frequently accepting the change. In this way, fairness among the staff is realized by making the staff having a lower point than the first staff as the replacement candidates.

-Confirmation unit 240
The confirmation unit 240 has a function of notifying the second staff of information indicating the replacement request, and confirming whether or not the second staff accepts the replacement request. For example, the confirmation unit 240 transmits information indicating the replacement request acquired by the acquisition unit 230 to the user terminal 100 used by the second staff via the communication unit 210. Then, the confirmation unit 240 receives a response message indicating the acceptance / rejection selection result by the second staff from the user terminal 100.

-Notification unit 250
The notification unit 250 has a function of notifying information indicating an update result by the management unit 270 described later to the first staff and the second staff. For example, when the change is accepted, the notification unit 250 includes information indicating the result of the shift of work shift, the consumption of points held by the first staff, and the grant of points to the second staff. The data is transmitted to both user terminals 100 via the communication unit 210. Further, the notification unit 250 may notify the manager terminal 400 that a work shift is to be changed. As a result, the administrator can know, for example, that the vacation balance has been lost, and can use it as a matter of note when the next shift table is generated. On the other hand, when the change is rejected, the notification unit 250 transmits information indicating that the change is rejected to the user terminal 100 used by the first staff via the communication unit 210.

Setting unit 260
The setting unit 260 has a function of setting points according to attributes for each work shift. For example, the setting unit 260 sets points according to the work type such as “day shift”, “early shift”, “late shift”, “night shift”, and “vacation” of the shift, whether or not the work day is a holiday. The setting unit 260 sets a point for attendance and a point for replacement according to the attribute. The point for going to work is a point given to the staff who went to work. The points for replacement are points consumed by the staff who requested the replacement and points given to the staff who accepted the replacement when the replacement was established. Hereinafter, the setting of these points will be described in order.

-Point for attendance setting The setting part 260 sets the point of a big value to the work shift of the attribute with a low demand among several staff. The set point is given when the staff actually carries out the work according to the work shift. For example, a large value point is given to a staff member who has gone to work on holidays whose demands for vacation tend to overlap and demand is low. Thus, a lot of points are given to a staff who accepts assignment of work shifts having a low demand, that is, an attribute that many staffs refrain from. Moreover, since many points are given, it becomes easy to perform shift of work shift accompanied by consumption of points. In this way, since the contribution to the organization is legitimately evaluated, the unfairness among the staff is eliminated. Hereinafter, an example of points related to holiday work will be shown.

3 points granted Work attendance on days with consecutive holidays such as New Year, Bon Festival, Golden Week, etc. 2 points grant Work attendance on days when holidays are concentrated but not on holidays such as Christmas Eve 1 point grant Work on Saturdays, Sundays, and holidays that are not consecutive holidays

  In addition, an upper limit value, an effective period, etc. may be set to the amount of points held. For example, the upper limit may be 100 points, reset every year, and the remaining points may be carried over to the next year with an upper limit of 50 points. For mid-career recruitment staff, the initial value of about 10 to 20 points can be used to facilitate the mid-career recruitment staff.

-Point for change The setting part 260 sets the point of a big value to the work shift of the attribute with a low demand among several staff. Specifically, the setting unit 260 sets a large consumption amount of points held by the first staff when a shift in work shift with a low demand attribute is established among a plurality of staff, Set a larger amount of points.

  For example, a large value point is given to the second staff who has shifted work shifts from vacation to holiday work. Thereby, since the contribution to an organization is justified like the point for attendance, fairness between staffs can be realized. In addition, the first staff who has requested a shift in work shift from holiday work to vacation consumes a large value point. As a result, the amount of points that can be saved is reduced by the amount of assistance from the organization, and it is difficult to change work shifts that involve the consumption of points, so that fairness among staff members can be achieved.

  The consumption amount and the grant amount of the points relating to the change may be the same or different. For example, when the consumption amount is set to be larger than the granted amount, a penalty can be given to the staff requesting the change. In addition, when the grant amount is set larger than the consumption amount, an incentive can be given to the staff who accepts the change. Hereinafter, an example of points relating to shifts in holiday work will be shown.

3 points granted, 3 points consumed Change of attendance on days with consecutive holidays such as New Year, Bon Festival, Golden Week, etc. Assignment of 2 points, 2 points consumption Change of attendance on days when holidays are concentrated but not on holidays such as Christmas Eve 1 Point grant, 1 point consumption Change of attendance on Saturdays, Sundays and holidays that are not consecutive holidays 1 point grant, 1 point consumption Change of attendance on other days

  Note that the setting unit 260 may perform different settings for each workplace, or may perform different settings for each staff. For example, the setting unit 260 may set points for attendance according to the preference of the staff's way of working. For example, a staff member who prefers to work on holidays may set a large point for work on weekdays.

Management unit 270
The management unit 270 performs the shift of work shift, the consumption of points held by the first staff, and the provision of points to the second staff in accordance with the approval of the change request by the second staff, and the DB server 300 Has a function of updating the information stored in. Specifically, the management unit 270 performs a shift of work shifts related to the change request acquired by the acquisition unit 230 and whose consent has been confirmed by the confirmation unit 240. Then, the management unit 270 consumes points held by the first staff and assigns points to the second staff according to the attribute of the work shift to be changed and the setting by the setting unit 260. For example, when the New Year's attendance assigned to the first staff and the leave assigned to the second staff are changed, the management unit 270 consumes 3 points from the points held by the first staff. 3 points are given to the second staff.

  Further, the management unit 270 assigns points to the staff who have worked, according to the attribute of the work shift at which work has been performed and the setting by the setting unit 260. For example, the management unit 270 gives 3 points to the staff who went to work on the New Year.

  The configuration of the AP server 200 according to the present embodiment has been described above. Subsequently, an operation process of the information processing system 1 according to the present embodiment will be described with reference to FIGS.

[2-3. Operation processing]
FIG. 4 is a sequence diagram showing an example of a work shift change process executed in the information processing system 1 according to the present embodiment. As shown in FIG. 4, the user terminals 100A and 100B, the AP server 200, and the DB server 300 are involved in this sequence. Here, the user terminal 100 used by the first staff is a user terminal 100A, and the user terminal 100 used by the second staff is a user terminal 100B. In this sequence, an operation example in the case where the attendance assigned to the user of the user terminal 100A is replaced with the vacation assigned to the user of the user terminal 100B will be described.

  First, the user terminal 100A transmits a shift information request message to the AP server 200 (step S102), and the AP server 200 acquires the shift information from the DB server 300 (step S104) and returns it to the user terminal 100A (step S102). S106). The shift information is information regarding the shift table generated by the AP server 200, and may include arbitrary information such as information indicating points held by the user in addition to the shift table. Then, the user terminal 100A displays the received shift information (Step S108). Here, a display example of shift information by the user terminal 100A will be described with reference to FIG.

  FIG. 5 is an explanatory diagram for explaining a display example of the user terminal 100A according to the present embodiment. In the example illustrated in FIG. 5, a list of work shifts assigned to a user (first staff) whose name is “XXX” in May 2014 is displayed. The user selects the radio button 512 next to the work shift to be changed, and presses the negotiation button 514, thereby inputting a change request (step S110). Note that the input unit 120 of the user terminal 100A may accept selection of the radio button 512 and depression of the negotiation button 514 by touching the touch panel or hardware keys such as cursor keys.

  When the user terminal 100A receives an input of a change request from the user, the user terminal 100A transmits a replacement candidate information request message to the AP server 200 (step S112), and the AP server 200 refers to the DB server 300 to select the replacement candidate. Selected (step S114). For example, the AP server 200 is assigned a leave on the day when a change is desired, satisfies various conditions such as skills required for work shifts to be changed and the maximum number of attendances per month, and the points held are changed. List the staff lower than the user who wanted to. Referring to Table 1, the staff who have lower points than “○○ ○○” who wants to take leave are “▽▽ ▽▽”, “△△ △△”, “□□ □□”, “×× × Four people of “×”. Here, it is assumed that the AP server 200 lists these four names.

  Next, the AP server 200 transmits replacement candidate information indicating the listed replacement candidates to the user terminal 100A (step S116), and the user terminal 100A displays the received replacement candidate information (step S118). Here, with reference to FIG. 6, a display example of the replacement candidate information by the user terminal 100A will be described.

  FIG. 6 is an explanatory diagram for describing a display example of the user terminal 100A according to the present embodiment. As shown in FIG. 6, the user terminal 100A displays a list of names of four replacement candidates listed by the AP server 200 (reference numeral 522). If there are no replacement candidates, the candidates are not displayed. Further, the user terminal 100A displays the desired replacement date, the content of the replacement, the points that the user currently holds, and the points after the replacement (reference numeral 524). As indicated by reference numeral 524, in this example, two points of the user's points are consumed for replacement. The user selects the radio button 526 next to the replacement candidate who requests the replacement, and presses the negotiation button 528, thereby inputting the replacement request (step S120).

  When the user terminal 100A receives an input of a replacement request from the user, the user terminal 100A transmits a replacement request message storing the replacement request to the AP server 200, and the AP server 200 transmits a replacement request message to the user terminal 100B used by the replacement partner. Relay (step S122). The user terminal 100B that has received the replacement request message displays information indicating the replacement request (step S124). Here, a display example of the change request information by the user terminal 100B will be described with reference to FIG.

  FIG. 7 is an explanatory diagram for explaining a display example of the user terminal 100B according to the present embodiment. In the example illustrated in FIG. 7, the user terminal 100 </ b> B includes, as the change request information for the user (second staff) whose name is “ΔΔ ΔΔ”, the change request source staff name “XXXXX” The desired date, content of replacement, points currently held, and points after replacement are displayed (reference numeral 532). As indicated by reference numeral 532, in this example, if the change is accepted, two points are given to the user. The user can accept, reject, or hold the replacement request, and presses the accept button 534 to accept, the reject button 536 to reject, or the hold button 538 to hold. Here, it is assumed that the user presses the accept button 534 and inputs the acceptance of the replacement request (step S126).

  When the user terminal 100B receives an input of acceptance of the change request from the user, the user terminal 100B transmits a change response message indicating that the change is accepted to the AP server 200 (S128). Next, the AP server 200 updates the information stored in the DB server 300 by changing work shifts, consuming points held by the first staff, and giving points to the second staff (S130). . When the replacement request is rejected or suspended, the user terminal 100B may transmit a replacement response message indicating that the replacement request is rejected or suspended to the user terminal 100A via the AP server 200. In this case, for example, the user terminal 100A may accept a change request to another change candidate.

  After the update process, the AP server 200 transmits update result information storing the update result to the user terminal 100A (step S132), and the user terminal 100A displays information indicating the update result (step S134). Here, a display example of update result information by the user terminal 100A will be described with reference to FIG.

  FIG. 8 is an explanatory diagram for explaining a display example of the user terminal 100A according to the present embodiment. As illustrated in FIG. 8, the user terminal 100A displays that the shift of work shift related to the change request has been established and the points currently held through the point consumption related to the change.

  Similarly, after the update process, the AP server 200 transmits update result information storing the update result to the user terminal 100B (step S136), and the user terminal 100B displays information indicating the update result (step S138). Here, a display example of the update result information by the user terminal 100B will be described with reference to FIG.

  FIG. 9 is an explanatory diagram for describing a display example of the user terminal 100B according to the present embodiment. As illustrated in FIG. 9, the user terminal 100 </ b> B displays that the shift of work shift related to the change request has been established, and the points currently held through the point assignment related to the change.

  The example of the operation process of the information processing system 1 according to the present embodiment has been described above.

<3. Second Embodiment>
In the present embodiment, when a change is requested, a change of another work shift is presented as an exchange condition.

  The change request according to the present embodiment includes information indicating one or more work shift change candidates that can be changed, which are exchange conditions for changing work shifts. For example, if the change request is for requesting a change between the first staff's attendance and the second staff's leave, the replacement candidate for the work shift that is the exchange condition is the second staff's attendance and the first attendance. Can be a substitute for staff vacation. In this case, since the second staff who has accepted the change does not need to acquire a substitute holiday again, the administrator can omit the substitute holiday setting operation.

  For example, the first staff presents one or more replacement candidates as replacement conditions at the time of the replacement request, and the second staff selects one of the presented replacement candidates and accepts the replacement. The management unit 270 of the AP server 200 changes the work shift selected by the second staff from the change candidates after changing the work shift according to the change request. It should be noted that the points may be consumed or given with respect to the shift of work shifts under the exchange conditions, or may not be performed.

  Hereinafter, an operation processing example of the information processing system 1 according to the present embodiment will be described with reference to FIG. 4 again. However, detailed description of the same parts as those in the first embodiment will be omitted.

  The processing in steps S102 to S118 is as described above. Here, with reference to FIG. 10, a display example of the replacement candidate information displayed in step S118 by the user terminal 100A according to the present embodiment will be described.

  FIG. 10 is an explanatory diagram for explaining a display example of the user terminal 100A according to the present embodiment. As shown in FIG. 10, in addition to the information shown in FIG. 6, the user terminal 100A displays a list of replacement candidates (reference numeral 602) serving as exchange conditions. Here, a list of dates on which vacations are assigned to staff members using the user terminal 100A is displayed as replacement candidates. The user selects the radio button 604 next to the replacement candidate requesting the replacement, checks the vacation check box 606 to be presented as an exchange condition in the vacation list, and presses the negotiation button 608. Then, a replacement request is input (step S120). As a result, the change request message includes information indicating the replacement condition for changing work shifts.

  Note that the list of replacement candidates (reference numeral 602) may change in accordance with a shift table of replacement candidates requesting replacement. For example, if the replacement candidate has also taken a vacation on the same day, the vacation and the vacation will be replaced, so it is not worthy of the exchange condition. For this reason, only the date when the first staff member is on vacation and the second staff member is on work day may be displayed as the replacement candidate.

  The processing in steps S122 to S124 is as described above. Here, with reference to FIG. 11, a display example of the change request information displayed by the user terminal 100B according to the present embodiment in step S124 will be described.

  FIG. 12 is an explanatory diagram for explaining a display example of the user terminal 100B according to the present embodiment. As shown in FIG. 12, in addition to the information shown in FIG. 7, the user terminal 100B displays a list of replacement candidates presented as exchange conditions (symbol 612). The user selects the radio button 614 of the date for acquiring the substitute holiday from the presented substitution candidates and presses the accept button 616 to input acceptance of the substitution request (step S126). As a result, the change response message includes information indicating the work shift to be changed as an exchange condition.

  The process in step S128 is as described above. In step S130, in addition to the above-described processing, the AP server 200 updates the information stored in the DB server 300 by changing work shifts related to the exchange conditions.

  The processing in steps S132 to S134 is as described above. Here, with reference to FIG. 12, a display example of the update result information displayed by the user terminal 100A according to the present embodiment in step S134 will be described.

  FIG. 11 is an explanatory diagram for explaining a display example of the user terminal 100A according to the present embodiment. As shown in FIG. 11, in addition to the information shown in FIG. 8, the user terminal 100A displays information (reference numeral 622) indicating that a work shift presented as an exchange condition has been changed.

  The processing in steps S136 to S138 is as described above. Here, with reference to FIG. 13, a display example of the update result information displayed by the user terminal 100B according to the present embodiment in step S138 will be described.

  FIG. 13 is an explanatory diagram for describing a display example of the user terminal 100B according to the present embodiment. As shown in FIG. 13, in addition to the information shown in FIG. 9, the user terminal 100B has changed the work shift selected by the user of the user terminal 100B (acquisition of a substitute holiday) as a replacement replacement condition. Is displayed (reference numeral 632).

  The example of the operation process of the information processing system 1 according to the present embodiment has been described above.

<4. Summary>
The embodiment of the present invention has been described in detail above with reference to FIGS. The DB server 300 according to the present embodiment stores work shifts and owned points of a plurality of staff members. Then, the AP server 200 acquires a change request from the first staff to the second staff, and in accordance with the consent of the second staff, the shift of work shift, consumption of points held by the first staff, And the point memorize | stored in the 2nd staff and the information memorize | stored in DB server 300 are updated. In this way, the AP server 200 mediates negotiations related to shifts in work shifts, thereby reducing the load on negotiations and eliminating the dependency on the human relationship of success or failure of negotiations and realizing fairness among staff members. To do. In addition, by introducing points as incentives for shifts, it is possible to achieve fairness among staff and quantitatively evaluate contributions to the organization.

  In addition, as for the point, a large value is set for the work shift of the attribute whose demand is low among a plurality of staff members. Many points are awarded to staff who are low in demand, ie tolerant to assign work shifts with attributes that many staffs refrain from. The higher the degree of contribution to the organization, the more points are awarded, so the staff's motivation can be improved.

  The preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, in the above embodiment, the information processing system 1 has been described as a server client type system, but the present invention is not limited to such an example. For example, a P2P type system in which the user terminals 100 communicate directly with each other may be used. In this case, each user terminal 100 exhibits the function as the shift management system 2 while exchanging information and synchronizing information.

  Moreover, although the said embodiment demonstrated the shift of the work shift in the shift system workplace, this invention is not limited to this example. For example, the present invention may be applied to a company that is closed on general weekends and holidays. Moreover, although the said embodiment demonstrated the example which changes a work shift per day, this invention is not limited to this example. For example, it may be changed every hour or every week.

  Note that a series of processing by each device described in this specification may be realized using any of software, hardware, and a combination of software and hardware. For example, the program constituting the software is stored in advance in a storage medium (non-transitory media) provided inside or outside each device. Each program is read into a RAM when executed by a computer and executed by a processor such as a CPU.

  Further, the processing described with reference to the flowcharts and sequence diagrams in this specification may not necessarily be executed in the order shown. Some processing steps may be performed in parallel. Further, additional processing steps may be employed, and some processing steps may be omitted.

DESCRIPTION OF SYMBOLS 1 Information processing system 2 Shift management system 3 Network 100 User terminal 110 Communication part 120 Input part 130 Output part 140 Control part 200 AP server 210 Communication part 220 Control part 230 Acquisition part 240 Confirmation part 250 Notification part 260 Setting part 270 Management part 300 DB server 400 administrator terminal

Claims (17)

A storage unit for storing work shifts and points held by a plurality of staff members;
An acquisition unit for acquiring a change request for requesting a change in work shift stored in the storage unit from the first staff to the second staff;
In response to the approval of the change request by the second staff, the shift of work shift, consumption of points held by the first staff, and provision of points to the second staff are performed in the storage unit. A management unit for updating the stored information;
A setting unit that sets points for changing according to attributes for each work shift;
With
The said management part is a shift management system which performs consumption of the point which the said 1st staff holds according to the attribute of the work shift to change, and the setting by the said setting part, and provision of the point to the said 2nd staff . The shift management system according to claim 1 , wherein the setting unit sets a point having a large value for a work shift having an attribute with low demand among a plurality of staff members. The setting unit is configured differently for each staff, shift management system according to claim 1 or 2. The setting unit sets points for attendance according to attributes for each work shift,
The shift management system according to any one of claims 1 to 3 , wherein the management unit assigns points to a staff member who has worked, according to an attribute of a work shift that has worked and a setting by the setting unit. The acquisition unit notifies the first staff of information indicating one or more replacement candidate staff capable of changing work shifts, and selects the staff selected from the replacement candidate staff as the second staff. acquiring the change request to shift management system according to any one of claims 1-4. The shift management system according to claim 5 , wherein the replacement candidate staff is a staff having lower points than the first staff. The shift management system further includes a confirmation unit that notifies the second staff of information indicating the replacement request, and confirms whether the second staff accepts the replacement request. 6 shift management system according to any one of. The shift management system according to any one of claims 1 to 7 , further comprising a notification unit that notifies the first staff and the second staff of information indicating an update result by the management unit. Management system. The shift management system according to any one of claims 1 to 8 , wherein the shift of work shift is a shift between work attendance of the first staff and vacation of the second staff. The change request includes information indicating one or more work shift change candidates that can be changed, which is a replacement condition for the shift of the work shift,
The shift management system according to any one of claims 1 to 9 , wherein the management unit performs a shift of a work shift selected from among the shift candidates for the work shift. The shift management system according to claim 10 , wherein the shift candidate for the work shift is a shift between attendance of the second staff and leave of the first staff. Based on the points for changing according to the attributes for each work shift set by the shift management system, a change request for requesting a shift of work shift accompanied by consumption of points held by the user and granting of points to the replacement partner An input unit to accept;
An output unit that outputs information indicating a result of the shift of the work shift and the consumption of the points held by the user based on the setting by the shift management system in accordance with the consent of the replacement request by the replacement partner;
A terminal device comprising: The input unit accepts acceptance of the change request from another user by the user,
The terminal device according to claim 12 , wherein the output unit outputs information indicating a result of a shift in work shift and a point given to a user. A shift management system, a first terminal device, and a second terminal device;
The shift management system includes:
A storage unit for storing work shifts and points held by a plurality of staff members;
An acquisition unit for acquiring a change request for requesting a change in work shift stored in the storage unit from the first staff to the second staff;
In response to the approval of the change request by the second staff, the shift of work shift, consumption of points held by the first staff, and provision of points to the second staff are performed in the storage unit. A management unit for updating the stored information;
A setting unit that sets points for changing according to attributes for each work shift;
The management unit performs the consumption of the points held by the first staff according to the attribute of the work shift to be changed and the setting by the setting unit, and gives the points to the second staff,
The first terminal device is:
A first input unit for receiving the replacement request by the first staff;
A first output unit that outputs information indicating an update result by the management unit;
Have
The second terminal device is:
A second input unit receiving acceptance of the replacement request by the second staff;
A second output unit that outputs information indicating an update result by the management unit;
An information processing system. Memorizing work shifts and points held by multiple staff;
Setting points for shifts according to attributes for each work shift;
Obtaining a change request requesting a change of a stored work shift from a first staff to a second staff;
Receiving acceptance of the replacement request by the second staff;
In accordance with the acceptance of the change request by the second staff, the shift of the work shift, and the consumption of the points held by the first staff according to the attribute of the shift to work shift and the setting in the setting step And updating the stored information by giving points to the second staff;
Outputting information indicating an update result;
Including an information processing method. Computer
A storage unit for storing work shifts and points held by a plurality of staff members;
An acquisition unit for acquiring a change request for requesting a change in work shift stored in the storage unit from the first staff to the second staff;
In response to the approval of the change request by the second staff, the shift of work shift, consumption of points held by the first staff, and provision of points to the second staff are performed in the storage unit. A management unit for updating the stored information;
A setting unit that sets points for changing according to attributes for each work shift;
To function as,
The management unit is a program for performing consumption of points held by the first staff and giving points to the second staff in accordance with attributes of work shifts to be changed and settings by the setting unit . Computer
Based on the points for changing according to the attributes for each work shift set by the shift management system, a change request for requesting a shift of work shift accompanied by consumption of points held by the user and granting of points to the replacement partner An input unit to accept;
An output unit that outputs information indicating a result of the shift of the work shift and the consumption of the points held by the user based on the setting by the shift management system in accordance with the consent of the replacement request by the replacement partner;
Program to function as.

Images