JP2023127374A - Shift management system and shift management method - Google Patents

Abstract

To provide a system capable of smoothly coping with a stuff shortage even when the shortage occurs in a work shift.SOLUTION: A shift management system comprises shift storage means for storing a work shift of a plurality of staffs and shift display means for displaying a work shift. The shift display means displays an object for recruiting help personnel other than staffs about a work shift in which staffs become insufficient together with the work shift.SELECTED DRAWING: Figure 6

Description

The present invention relates to a shift management system and a shift management method.

Conventionally, in order to make it easier to adjust the work schedules of part-time employees, work schedule preferences that were consulted and entered by part-time workers in-store, and work schedule preferences that were entered independently by part-time workers outside the store, were There was a schedule management device whose purpose was to allow management personnel to check at a glance and make adjustments easily. The schedule management device disclosed in Patent Document 1 includes a schedule display means for displaying a list of desired work schedules, and a display changing means for changing the display state of the desired schedule depending on whether the desired schedule is an internal schedule or an external schedule. It is said that

Japanese Patent Application Publication No. 2010-61485

On the other hand, simply managing the work shifts of part-time staff may result in a shortage of staff, and there has been a need for a device that can handle such situations.

The present invention has been made in view of the circumstances described above, and one of its objects is to provide a system that can smoothly respond even when a staff shortage occurs in a work shift.
do.

A shift management system that is one aspect of the present invention includes a shift storage unit that stores work shifts of a plurality of staff members, and a shift display unit that displays the work shifts. The shift display means displays work shifts as well as objects for recruiting help personnel other than staff for shifts in which there is a shortage of staff.

According to the present invention, even if there is a shift in which there is a shortage of staff who work continuously, it is possible to smoothly recruit help personnel to fill the shift.

It is a conceptual diagram of a work shift management system. FIG. 2 is a block diagram showing the configuration of a working staff terminal. FIG. 2 is a block diagram showing the configuration of a help candidate terminal. FIG. 2 is a block diagram showing the configuration of a store terminal. FIG. 2 is a block diagram showing the configuration of a server. It is a flowchart which shows help recruitment processing. FIG. 3 is a diagram showing a display screen for work shift management. FIG. 3 is a diagram showing a display screen for creating help recruitment information. It is a figure which shows the input screen of the detailed information of help recruitment information. It is a flowchart which shows the application process for help recruitment. It is a figure which shows the display screen of the application application for help recruitment. It is a figure which shows the area selection screen of an application application. It is a figure which shows the display screen of the help recruitment list of an application application. It is a figure which shows the display screen of the details of help recruitment information of an application application. It is a diagram showing a first-time applicant information input screen of the application application. It is a figure which shows the confirmation screen for confirming applicant information of an application application. It is a flowchart which shows the recruitment process for the application for help recruitment. FIG. 3 is a diagram showing a list of applicants for help recruitment information. It is a flowchart which shows the process after a help personnel completes a shift. It is a figure which shows the display screen of an after-work message modal.

Embodiments of the present invention will be specifically described below with reference to the drawings. Note that the same elements are given the same reference numerals and redundant explanations will be omitted.

[Configuration of work shift management system 1]
The work shift management system 1 is a system that manages work shifts, which are work schedules of staff members, and staff members at a workplace such as a restaurant, a retail store, or a convenience store. One of the features of the work shift management system 1 is that it not only manages work shifts, but also has a function of recruiting help personnel to temporarily assist with work for shifts where there is a shortage of staff. Working staff mainly refers to workers such as so-called part-time staff, but also includes non-regular workers such as part-time employees and contract employees. Working staff may also include regular employees and employers. Situations where the work shift management system 1 is used are not limited to restaurants and the like. In this specification, the term "one-time part-time job" may be used to refer to a work situation in which a worker temporarily helps with work. In other words, help personnel refer to those who work part-time jobs. Furthermore, in this specification, the term "staff" includes not only on-duty staff but also help personnel.

FIG. 1 is a conceptual diagram of a work shift management system 1 according to this embodiment. As shown in FIG. 1, the work shift management system 1 includes a work staff terminal 2A, a help candidate terminal 2B, a store terminal 3, and a server 4, which are communicably connected to each other via a communication network N. Ru. The working staff terminal 2A and the help candidate terminal 2B are, for example, smartphones, but may also be communicable information processing devices such as mobile terminals, tablets, or PCs (Personal Computers). The store terminal 3 is, for example, a PC, but may also be a communicable information processing device such as a smartphone, a mobile phone, or a tablet. The store terminal 3 may be installed not only in a store such as a restaurant, but also in a workplace such as an office. The communication network N is, for example, the Internet, but may also be a wired or wireless communication means such as a LAN, a private line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), or Wi-Fi. .

The working staff terminal 2A is a terminal such as a smartphone that is owned by each working staff member who continuously works at the workplace. The help candidate terminal 2B is a terminal such as a smartphone owned by a person other than the working staff who can become a help person. The working staff terminal 2A and the help candidate terminal 2B are terminals having similar functions, but in this embodiment, the characteristic functions are different. Regarding the working staff terminal 2A and the help candidate terminal 2B, explanations of common parts will be omitted as appropriate, and different functions will be specifically explained. The working staff terminal 2A and the help candidate terminal 2B may be individually owned terminals.

As shown in FIGS. 2 and 3, the staff terminal 2A and the help candidate terminal 2B each include a control section 21, a storage section 22, a communication section 23, a display section 24, and an input section 25.

The control unit 21 is, for example, a control device such as a CPU (Central Processing Unit). The control unit 21 is configured to be able to control each component of the working staff terminal 2A. The control unit 21 functions as a shift registration unit 211, a recruitment display unit 212, etc. by executing a predetermined program for implementing application software stored in the storage unit 22.

The storage unit 22 is, for example, a logical device provided by a storage area of a physical device made of a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). Specifically, for example, the storage unit 22 includes both a RAM that functions as a main memory for work, and an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that functions as a storage. The storage unit 22 stores various programs including application software programs, operating system programs, and driver programs, as well as various data used during execution of these programs.

The communication unit 23 connects the staff terminal 2A and the help candidate terminal 2B to the communication network N wirelessly or by wire, and communicates with other devices connected to the communication network N to exchange data. The communication unit 23 is configured using a modulation/demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem, for example. In this embodiment, when exchanging data with other devices such as the server 4, data is sent and received by the communication unit 23, but since such communication is performed by a general method, detailed explanation will be omitted. This may be omitted and the transaction process may be briefly explained.

The display unit 24 is a liquid crystal display, an organic EL display, or the like that can display images. The input unit 25 is a device having an input function, such as a touch panel provided on the display unit 24, or a keyboard or mouse connected to the terminal by wire or wirelessly.

The control unit 21 of the staff terminal 2A functions as a shift registration means 211 by executing a program. The control unit 21 of the help candidate terminal 2B functions as a recruitment display means 212, an application reception means 213, a chat means 214, and a cooperation means 215 by executing a program.

As shown in FIG. 4, the store terminal 3 includes a control section 31, a storage section 32, a communication section 33, a display section 34, and an input section 35. The store terminal 3 is, for example, a PC as described above, and is operated by a user who is in charge of the store and manages work shifts. The control unit 31, storage unit 32, communication unit 33, display unit 34, and input unit 35 of the store terminal 3 are the same as the control unit 21, storage unit 22, communication unit 23, display unit 24, and input unit of the staff terminal 2A. They have the same configuration and functions as those of No. 25. The control unit 31 of the store terminal 3 functions as a shift display means 311, a recruitment information reception means 312, a recruitment reception means 313, a shift registration means 314, a chat means 315, and a cooperation means 316 by executing a program.

The server 4 includes a control section 41, a storage section 42, a communication section 43, and an input section 45. The control unit 41, storage unit 42, communication unit 43, and input unit 45 of the server 4 have the same configuration and functions as the control unit 21, storage unit 22, communication unit 23, and input unit 25 of the working staff terminal 2A, respectively. has. The control unit 41 of the server 4 functions as a viewing enabling means 411 and a chatting means 412 by executing a program. The storage unit 42 functions as a shift storage unit 421, a recruitment information storage unit 422, and an applicant information storage unit 423.

Note that each function realized by the control unit 21 or 31 of the working staff terminal 2A, the help candidate terminal 2B, and the store terminal 3 may be realized by the control unit 41 of the server 4, respectively. In this case, the server 4 may perform necessary processing on the input from the staff terminal 2A, the help candidate terminal 2B, or the store terminal 3, and output the results for each. .

Next, various processes performed by the work shift management system 1 will be specifically explained. Note that the following description is an example of a process for realizing various functions, and the apparatus that executes various functions may be changed in order to execute the same process.

[Help recruitment process]
In the work shift management system 1, when there is a shortage of working staff for a working shift, it is possible to perform a help recruitment process to recruit help personnel other than the continuously working staff. FIG. 6 is a flowchart showing this help recruitment process.

The shift display means 311 of the store terminal 3 causes the display section 34 to display the work shift stored in the shift storage means 421 of the server 4 in response to the user's operation (S110). Note that the work shifts stored in the shift storage means 421 of the server 4 are input in advance by the working staff using the shift registration means 211 of the working staff terminal 2A. It is assumed that this work shift is decided after consulting the staff in advance about the schedule, but each staff member inputs his or her desired work shift, and the user adjusts and decides it via the store terminal 3. It may be something that does.

FIG. 7 shows a work shift management screen displayed on the display unit 34. The user of the store terminal 3 can check the work shifts for each day, week, two weeks, or month on the work shift list 101 on the work shift management screen. The display format of the work shift list 101 is arbitrary, but for example, confirmed shifts, draft shifts, desired shifts, shifts under adjustment, days off, draft days off, and desired days off can be distinguished for each working staff and help staff. Displayed as a list, colored as possible. Further, in the work shift list 101, a help column 102 indicating the recruitment status of help personnel is displayed. The help column 102 indicates that there is a shortage of staff for the shift and the recruitment status of help personnel. If there is a shortage of staff for a shift, an icon 102a is displayed in the help column 102. Further, the recruitment status of help personnel is displayed as being currently recruiting or recruitment has ended. The recruitment status of help personnel may be displayed in different colors depending on the working hours of the recruitment. This icon 102a is an example of an object for recruiting help personnel in the present invention.

Next, the user of the store terminal 3 clicks on the icon 102a displayed in the help column 102 to select a work shift for recruiting help personnel (S120).

Next, the recruitment information receiving means 312 of the store terminal 3 causes the display unit 34 to display an input screen for creating help recruitment information, which is recruitment information for help personnel. FIG. 8 shows a screen for creating help recruitment information. The user operates the input unit 35 of the store terminal 3 and inputs basic information regarding help recruitment (S130). FIG. 9 shows an input screen for detailed information on help recruitment information. The user further operates the input unit 35 of the store terminal 3 to input detailed information on the help request (S140). Such detailed input may be performed when a new user inputs help recruitment information or when creating help recruitment information with new stores or conditions.

The user can save the input help recruitment information as needed (S150, S151). At this time, the input help recruitment information is stored in the recruitment information storage means 422 of the server 4. Further, the help recruitment information can be previewed before being posted (S160, S161). At this time, the help recruitment information stored in the recruitment information storage means 422 of the server 4 is displayed on the display section 34.

Once the help recruitment information is determined, the viewability means 411 of the server 4 posts the help recruitment by making the help recruitment information viewable on the help candidate terminal 2B in accordance with the user's operation (S170 ). Thereby, the help candidate can display and view the help recruitment information on the display unit 24 via the application executed on the help candidate terminal 2B.

On the other hand, the help column 102 of the work shift management screen displayed on the display unit 34 of the store terminal 3 displays that help personnel are being recruited (S180). Specifically, in the help column 102, "Recruiting" is displayed, indicating that help personnel are being recruited. When there is an application for a current help recruitment, a notification is made with an icon 102b indicating that the acceptance or rejection has not yet been determined.

[Processing of applications for help recruitment]
When a help staff is recruited by operating the store terminal 3, the help candidate can view the help recruitment information via the help candidate terminal 2B, and can apply for the viewed help recruitment. FIG. 10 is a flowchart showing the application process for help recruitment.

When a help candidate operates the help candidate terminal 2B to launch an application application, which is application software that allows him to apply for help recruitment (S210), the application application screen shown in FIG. 11 is displayed on the display unit 24. be done. Further, the help candidate taps the one-time part-time job icon 111 to transition the screen display to the one-time part-time job tab (S220). The application application of this embodiment is a shift management application for individuals that can also manage the shifts of help candidates at other workplaces, but it is an application that only has the function of applying for help recruitment. There may be.

Here, if the help candidate uses the help recruitment function displayed on the one-time part-time job tab for the first time (Y in S230), the help candidate will decide the area where he/she will search for help recruitment, as shown in FIG. 12. An area selection screen like this is displayed (S231). Help candidates can be selected by tapping the displayed help recruitment search area.

Next, the recruitment display means 212 of the help candidate terminal 2B displays a list of the help recruitments being recruited in the selected area on the display unit 24 as shown in FIG. 13 (S240). At this time, the recruitment display means 212 searches the recruitment information storage means 422 of the server 4 for help recruitments being recruited in the selected area, and displays the corresponding help recruitments. When a help candidate taps and selects a desired help recruitment from the list of help recruitment displayed on the display unit 24, a screen showing details of the selected help recruitment information as shown in FIG. 14 is displayed on the display unit 24. (S250). At this time, the recruitment display means 212 acquires detailed information of the selected help recruitment information from the recruitment information storage means 422 of the server 4 and displays it.

When a help candidate taps the "Apply" icon 121 shown in FIG. 14 in order to apply for the desired help recruitment, if this is the first time to apply for the help recruitment, (Y in S260), A first-time applicant information input screen for inputting applicant information of a help candidate as shown in FIG. 15 is displayed on the display unit 24 (S261). Here, the help candidate who is the applicant inputs necessary information such as his/her name via the input section 25.

When the input of the applicant information is completed, as shown in FIG. 16, a confirmation screen for confirming the applicant information is displayed on the display unit 24 (S270). When the help candidate confirms the applicant information, the application reception means 213 transmits the applicant information input by the help candidate to the server 4 and accepts the application for help recruitment (S280).

[Recruitment processing for help recruitment applications]
When there is an application for help, the user of the store terminal 3 performs hiring/non-hiring processing for this application. FIG. 17 is a flowchart illustrating recruitment processing for an application for help recruitment.

When a help candidate applies for help recruitment from the help candidate terminal 2B (S310), the server 4 stores the received applicant information in the applicant information storage means 423 (S311). The server 4 may store applicant information for use when this help candidate applies for help in the future.

On the other hand, when the user of the store terminal 3 opens the help recruitment information to check the applications made for the help recruitment (S320), a list of applicants is displayed on the display unit 34 as shown in FIG. Ru. The user can select an applicant from this list of applicants (S330) and decide whether to hire or not (S340). When the user inputs a determination of hiring/rejection into the store terminal 3, the recruitment reception means 313 acquires this determination. At this time, by selecting an applicant displayed in the applicant list, the applicant information of this applicant can be confirmed.

When the user clicks the "Reject" icon to reject the help candidate who is the applicant (N in S341), the recruitment reception means 313 selects the help candidate of the help candidate who has been rejected. A notification of rejection is sent to the terminal 2B (S342). The server 4 stores in the applicant information storage means 423 that this help candidate has been rejected. Further, in this help candidate terminal 2B, it becomes possible to confirm on the display unit 34 that the help recruitment for which the applicant applied has been rejected.

On the other hand, when the user clicks the "Hire" icon to hire this help candidate who is an applicant (Y in S341), the recruitment reception means 313 informs the server 4 that the help candidate has been decided to be hired. Submit information. The shift registration means 314 updates the work shifts registered in the shift storage means 421 of the server 4. The applicant information storage means 423 of the server 4 executes help staff processing to make this help candidate a help staff member (S350). As a result, in the list of applicants shown in FIG. 18, it is displayed that this help candidate has been hired, and on the work shift management screen shown in FIG. 7, the help candidate is displayed as a list of help personnel.

Furthermore, the chat means 412 of the server 4 opens the chat function to enable chat between the help candidate terminal 2B and the store terminal 3 (S360). The chat means 412 of the server 4 posts a message to the store terminal 3 and the help candidate terminal 2B that the help candidate who has been decided to be hired has been hired as a help staff member (S370). As a result, the chat means 315 and 214 of the store terminal 3 and the help candidate terminal 2B can confirm that the candidate has been hired (S371 and S372).

In this way, when the shortage of staff for a work shift is resolved by employing a help staff, the shift display means 311 of the store terminal 3 displays the work shift of the help staff on the work shift management screen, and also displays the work shift of the help staff on the work shift management screen. The display of the icon 102a for recruiting help personnel corresponding to the icon 102a is canceled.

[Processing after completion of work]
FIG. 19 is a flowchart illustrating processing after the help personnel completes their shift. When the help staff finishes their shift (S410) and the working hours set at the time of recruitment end (S411), the user selects the after-work message modal shown in FIG. 20 from the shift management screen on the store terminal 3 (S420). It becomes possible to display (S430). The user can input and send the work status and message through the after-work message modal (S440). The message sent by the chat means 315 can be confirmed on the chat means 214 of the help candidate terminal 2B (S441). The transmitted work status is stored in the storage unit 42 of the server 4.

Furthermore, in order to be able to repeatedly request the help personnel who have completed their shift to come to work, the user can ask the help personnel for cooperation through chat (S450). When cooperation is approached, the cooperation means 316 of the store terminal 3 transmits a cooperation application to the cooperation means 215 of the help candidate terminal 2B of this help staff member (S451).

On the other hand, when the person who worked as a help staff approves the cooperation at the help candidate terminal 2B, the cooperation means 215 transmits the approval of the cooperation application to the cooperation means 316 of the store terminal 3 (S460). This completes the cooperation between the store terminal 3 and the help candidate terminal 2B of the person who worked as the help staff (S470). The fact that the store terminal 3 and the help candidate terminal 2B are linked is stored in the storage unit 42 of the server 4. After the cooperation, the work shift management system 1 may handle the help personnel as working staff.

When the cooperation is completed, the user can send a work attendance request to the cooperated help candidate terminal 2B using the cooperation means 316 of the store terminal 3 (S480). The cooperation means 215 of the help candidate terminal 2B that has received the attendance request can confirm that the attendance request has been received on the display section 34 on which the screen of the application is displayed (S481).

As explained above, according to the work shift management system 1 of this embodiment, even if there is a shift in which there is a shortage of staff, it is possible to smoothly recruit help personnel to fill the shift. Become.

The embodiment described above is an example for explaining the present invention, and is not intended to limit the present invention to the embodiment. Further, the present invention can be modified in various ways without departing from the gist thereof. For example, those skilled in the art can replace the resources (hardware resources or software resources) described in the embodiments with equivalents, and such replacements are also included in the scope of the present invention.

1...Work shift management system 2A...Work staff terminal 2B...Help candidate terminal 3...Store terminal 4...Server 21, 31, 41...Control section 22, 32, 42...Storage section 23, 33, 43...Communication section 24, 34...Display units 25, 35, 45...Input unit 211...Shift registration means 212...Recruitment display means 213...Application reception means 214...Chat means 215...Cooperation means 311...Shift display means 312...Recruitment information reception means 313...Recruitment reception Means 314...Shift registration means 315...Chat means 316...Coordination means 411...Viewability means 412...Chat means 421...Shift storage means 422...Recruitment information storage means 423...Applicant information storage means

Claims (8)

a shift storage means for storing work shifts of a plurality of staff;
Shift display means for displaying the work shift,
The shift display means displays an object for recruiting help personnel other than the staff for the work shift in which the staff is insufficient, together with the work shift.
Shift management system. The shift display means further displays the work shift of the help staff in place of the object when the help staff is employed and the shortage of work shifts is resolved.
The shift management system according to claim 1. Recruitment display means for displaying recruitment details of the help personnel;
The shift management system according to claim 1 or 2, further comprising an application reception means for accepting applications for the recruitment from help candidates. The recruitment display means and the application reception means are implemented in a shift management application for individuals;
The shift management system according to claim 3. Recruitment information reception means for accepting recruitment information for the help personnel;
Further comprising: viewing enablement means for making the recruitment information viewable by the help candidates;
The shift management system according to claim 3 or 4. Further comprising a chat means that enables sending and receiving messages with the help candidate.
The shift management system according to any one of claims 3 to 5. further comprising a cooperation means that enables cooperation with the help personnel after the help personnel are on duty;
The shift management system according to any one of claims 1 to 6. a shift storage step for storing work shifts of multiple staff members;
a shift display step of displaying a list of the work shifts,
In the shift display step, displaying an object for recruiting help personnel other than the staff for the work shift in which the staff is insufficient, together with the work shift;
How to manage shifts.

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