JP6303369B2 - Information processing system, information processing apparatus, information processing method, and program - Google Patents

Description

  The present invention relates to an information processing system, an information processing apparatus, an information processing method, and a program.

  The system development project includes project managers such as a project manager, program designers, and project members such as programmers.

  In companies that develop systems, it is common for multiple projects to be in progress at the same time. The senior manager of the development department discovers a project that has a problem from multiple projects at an early stage, You are asked to deal with it.

  However, if the project manager itself is not aware of the problem, or if it is noticed, the problem may be underreported and the problem may not be properly communicated to the senior manager of the development department.

  In addition, if there are many projects that are progressing at the same time, the manager may not be able to grasp the status of each project.

  In response to these problems, various methods for supporting project management have been proposed.

  Patent Document 1 is a method for early detection of a dangerous project with ambiguous specifications. A manager such as a project manager inputs a function name, a development scale, and a complexity at the start of the project. A method is disclosed in which a development member gives a certainty of specification as an input, and calculates and presents a risk level from each input value.

  In Patent Document 2, the questionnaire created in the past project and the countermeasures adopted as a means to be taken for the question are used, leading to early detection of the risk occurring in the project and ensuring the quality of the downstream process. A method for presenting countermeasures is disclosed.

  In Patent Document 3, an expression that is likely to cause trouble is extracted from the natural language described in the project report, and an expression pattern is extracted from past project reports by a method that predicts the occurrence of the trouble. A method is disclosed in which trouble occurrence probabilities are calculated from and arranged in the order of projects with the highest trouble occurrence probabilities.

  Non-Patent Document 1 is a technique that collects development history data in real time and enables quantitative data analysis by cooperating with development support freeware (CVS, Mailman, GNATS, etc.) that is currently widely used. In addition, there is disclosed a function for supporting project management by presenting a function of presenting the source code scale transition, a graph of the number of mail postings, and the occurrence / resolution time of failure.

JP 2007-172293 A JP 2013-15936 A JP 2009-230351 A

Masao Ohira et al., “Support System for Real-time Management of Software Development Projects”, IEICE Transactions DI, VolJ88-DI, No. 2, pp 228-239, 2005.

Each of the above methods is a method for finding and predicting problems occurring in a project at an early stage, and contributes to the solution of the above-mentioned problems. However, it can be said that the method disclosed in Patent Document 1 and the method disclosed in Patent Document 2 require a project member to separately input information related to the project in order to use the system, and thus the operational cost is high.

  On the other hand, although the method disclosed in Patent Document 3 obtains necessary input to the system from the project report, it can be said that the operational cost is relatively small, but until the appropriate report material is created I can't notice the problem.

  The method disclosed in Non-Patent Document 1 is a method of using data stored in development support freeware as system input to reduce operational costs. Configuration management tool, bug tracking tool, mail history management In cooperation with tools, complex analysis results can be output in real time. However, regarding the use of e-mail data, it is necessary to set up an e-mail account for data collection for each project, and only e-mails sent to that account are analyzed, so information on e-mail data exchanged directly between project members Can't get. Also, text information included in the email body is not utilized.

  Therefore, an object of the present invention is to provide a mechanism that can visualize the status of a project with a smaller operation cost.

  An information processing system according to the present invention includes a storage unit that stores project setting data in which a project and an email address are registered in association with each other, a mail acquisition unit that acquires an email transmitted from a user, and the mail acquisition unit If the e-mail address associated with the project is set as the destination of the e-mail acquired by the e-mail, e-mail registration means for registering the e-mail as an e-mail related to the project, and registration by the e-mail registration means Display control means for displaying and controlling the change in the number of the received e-mail so that the change in the number can be recognized, and the control means can further recognize information on the progress of the project based on a keyword included in the e-mail. It is characterized by display control.

  The information processing apparatus according to the present invention includes a storage unit that stores project setting data in which a project and an e-mail address are registered in association with each other, a mail acquisition unit that acquires an e-mail transmitted from a user, and the mail If an email address associated with the project is set in the transmission destination of the email acquired by the acquisition unit, a mail registration unit that registers the email as an email related to the project, and the email registration unit Display control means for controlling the display so that changes in the number of e-mails registered in the e-mail can be recognized, and the control means further recognizes information related to the progress of the project based on keywords included in the e-mail. Display control is possible.

  An information processing method according to the present invention is an information processing method in an information processing system comprising storage means for storing project setting data in which a project and an e-mail address are registered in association with each other. The acquisition unit is associated with the project in a mail acquisition step of acquiring an email transmitted from the user, and the email registration unit of the information processing system is associated with the destination of the email acquired in the email acquisition step. When an e-mail address is set, the e-mail registration process for registering the e-mail as an e-mail related to the project and the change in the number of e-mails registered by the e-mail registration process of the information processing system can be recognized. A display control process for controlling the display, and the control process includes Furthermore, based on the keyword included in the e-mail, characterized by recognizably display control information about the progress of the project.

  The program of the present invention is a program that can be executed in an information processing system including a storage unit that stores project setting data in which a project and an e-mail address are registered in association with each other. When an e-mail address associated with the project is set in the e-mail acquisition unit that acquires the e-mail transmitted from the user and the transmission destination of the e-mail acquired by the e-mail acquisition unit, the e-mail is An e-mail registration unit for registering as an e-mail related to the project; and a display control unit for controlling display of the e-mail registered by the e-mail registration unit so that a change in the number can be recognized. Based on the keywords included in the email, It is made to function as means for recognizably display control information about characterized.

  ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to provide the structure which can visualize the condition of a project with a smaller operating cost.

It is a figure which shows the structure of the project flame detection system in embodiment of this invention. It is a figure which shows the hardware constitutions of the information processing apparatus of this invention, a WEB application server, and an in-house mail server. It is an example of the project setting data in the embodiment of the present invention. It is an example of the monitoring thread | sled list in embodiment of this invention. It is an example of the mail data in the embodiment of the present invention. It is a figure which shows the structure of the project classifier in embodiment of this invention. It is a figure which shows the structure of the flame word extractor in embodiment of this invention. It is a flowchart which shows the project classifier construction process in embodiment of this invention. It is a flowchart which shows the project classification | category process in embodiment of this invention. It is a flowchart which shows the flaming word extractor construction | assembly process in embodiment of this invention. It is a flowchart which shows the flame word extraction process in embodiment of this invention. It is a flowchart which shows the mail registration process in embodiment of this invention. It is a flowchart which shows the mail text summary process in embodiment of this invention. It is a flowchart which shows the thread ID acquisition process in embodiment of this invention. It is an example of the mail flow rate confirmation screen in the embodiment of the present invention. It is an example of the mail detail confirmation screen in the embodiment of the present invention. It is an example of the thread | sled summary confirmation screen in embodiment of this invention. It is an example of the monitoring thread | sled list screen in embodiment of this invention. It is an example of the flame word setting data in the embodiment of the present invention. It is an example of the mail flow rate confirmation screen in the embodiment of the present invention. It is an example of the flame word setting screen in the embodiment of the present invention. It is an example of the project setting data registration screen in the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of an information processing system (project flame detection system 100) according to an embodiment of the present invention. The project flame detection system 100 includes a database 110, a WEB application server 120, an in-house mail server 130, a project classifier construction processing unit 140, a flame term extractor construction processing unit 150, a mail information registration processing unit 160, A project classifier 200 and a flame word extractor 300 are provided.

  The information processing apparatus according to the present invention includes a database 110, a project classifier construction processing unit 140, a flame word extractor construction processing unit 150, a mail information registration processing unit 160, a project classifier 200, and a flame word extraction. The apparatus will be described as a device including the container 300. Furthermore, the information processing apparatus is a terminal operated by a user, and may be a terminal including a display unit that displays display screens such as FIGS. 15 to 18 and FIGS. However, it is not essential to have one information processing apparatus including all of these processing units. For example, the database 110 may be configured to be included in another information processing apparatus. Similarly, the project classifier construction processing unit 140 and the flame word extractor construction processing unit 150 may be provided in different apparatuses.

  The database 110 holds the flaming word setting data 111 (FIG. 19) that holds the setting of a keyword (hereinafter referred to as flaming word) that suggests that the project may not proceed as planned, and information on the project name and project members. Project setting data 112 (FIG. 3), a monitoring thread list 113 (FIG. 4) that holds a list of mail threads to be monitored, and mail data 114 (FIG. 5) that holds information about mail exchanged in the company. .

  FIG. 2 is a diagram showing a hardware configuration of the information processing apparatus, WEB application server 120, and in-house mail server 130 of the present invention.

  In FIG. 2, reference numeral 201 denotes a CPU that comprehensively controls each device and controller connected to the system bus 204. Further, the ROM 202 or the external memory 211 is necessary to realize a BIOS (Basic Input / Output System) or an operating system program (hereinafter referred to as an OS), which is a control program of the CPU 201, or a function executed by each server or each PC. Various programs to be described later are stored.

  A RAM 203 functions as a main memory, work area, and the like for the CPU 201. The CPU 201 implements various operations by loading a program or the like necessary for execution of processing from the ROM 202 or the external memory 211 into the RAM 203 and executing the loaded program.

  An input controller 205 controls input from a keyboard (KB) 209 or a pointing device such as a mouse (not shown). A video controller 206 controls display on a display device such as a CRT display (CRT) 210. In FIG. 2, although described as CRT 210, the display device is not limited to the CRT, but may be another display device such as a liquid crystal display. These are used by the administrator as needed.

  A memory controller 207 is provided in an external storage device (hard disk (HD)), flexible disk (FD), or PCMCIA card slot for storing a boot program, various applications, font data, user files, editing files, various data, and the like. Controls access to an external memory 211 such as a compact flash (registered trademark) memory connected via an adapter.

  A communication I / F controller 208 is connected to and communicates with an external device via a network (for example, the LAN 103 shown in FIG. 1), and executes communication control processing in the network. For example, communication using TCP / IP is possible.

  Note that the CPU 201 enables display on the CRT 210 by executing outline font rasterization processing on a display information area in the RAM 203, for example. In addition, the CPU 201 enables a user instruction with a mouse cursor (not shown) on the CRT 210.

  Various programs to be described later for realizing the present invention are recorded in the external memory 211 and executed by the CPU 201 by being loaded into the RAM 203 as necessary. Furthermore, definition files and various information tables used when executing the program are also stored in the external memory 211, and a detailed description thereof will be described later.

  FIG. 19 is a diagram illustrating an example of the flame word setting data 111. The flaming word setting data 111 holds a morpheme indicating the flaming word and a weight for each flaming word. The weight of each flaming word is an index indicating how much the corresponding flaming word leads to the flaming of the project (how much the project may not go as planned). The user of the project flame detection system 100 can use the flame word setting data preinstalled in the system. In addition, it is possible to register and set the flame word and the weight via the setting screen shown in FIG.

  FIG. 3 is a diagram illustrating an example of the project setting data 112. The project setting data 112 includes a project ID for uniquely identifying a project, a project name, a list of project member email addresses, a list of mailing lists, a feature word frequency threshold, a feature word ratio threshold, and a classification score threshold. The flaming score threshold is maintained for each project.

  The feature word frequency threshold and the feature word ratio threshold are values used when keywords (feature words) that frequently appear for each project are automatically extracted from the mail data 114 in the project classifier construction process described later. The classification score threshold is a value used in project classification processing described later, and the flame score threshold is a value used in project status visualization processing described later. Details of each threshold will be described later.

  A user of the project flame detection system 100 can edit the project setting data 112 through the WEB application server 120. Each threshold value may be set to a default value at the time of project registration. In this case, the user may input a project name, a list of mail addresses of project members, and a list of mailing lists when registering a new project. FIG. 22 shows an example of the project setting data editing screen.

  FIG. 4 is a diagram illustrating an example of the monitoring thread list 113. The monitoring thread list 113 is data used for generating a monitoring thread list screen to be described later, and is used for managing information on mail threads registered as monitoring targets by the user. The monitoring thread list 113 holds a project ID, a thread ID, a thread name, a thread start date and time, and a final confirmation time for each mail thread to be monitored. Here, the thread ID represents the message ID of the mail that is the root of the mail thread, that is, the mail that started the thread. The thread name represents the subject of the mail that started the thread, and the thread start date and time represents the reception time of the mail that started the thread. The method for using the final confirmation time and the monitoring thread list 113 will be described later.

  FIG. 5 is a diagram illustrating an example of the mail data 114. The mail data 114 includes basic information such as a subject, a text, and a sender / receiver included in the mail, a summary of the mail text, a thread ID indicating a thread related to the mail, and a list of project IDs to which the mail is determined to belong. And a list of proper nouns included in the mail, a list of flaming words included in the mail, a flaming level that is the sum of the weights of each flaming word, and a flaming flag are stored as additional information. Here, the flame flag is a value used in the project status visualization process described later, and True is set when mail data is registered. The registration process and use method of the mail data 114 will be described later.

  The WEB application server 120 receives, from the user of the project flame detection system 100, a flame word setting data reference / update request, a project setting data reference / update request, and a project status reference / update request, and the database 110 according to various requests. Reference or update. The user of the project flame detection system 100 can transmit a request to the WEB application server 120 from a screen displayed on a browser or the like.

  The in-house mail server 130 is a server that relays mail sent and received by employees, and transfers all relayed mail to the mail information registration processing unit 160.

  The project classifier construction processing unit 140 generates the project classifier 600 with reference to the project setting data 112 and the mail data 114.

  FIG. 6 is a diagram showing a configuration of the project classifier 600. The project classifier 600 includes a feature word pattern collator 601, a project setting data snapshot 602, and a project classification processing unit 603.

  The feature word pattern collator 601 is, for example, an AC machine (Aho AV, Corasick MJ, Effective String Matching An AID to Bibliographic Search, Comm. ACM, vol. 18, No. 3, pp. 33. 1975, etc.), which extracts a plurality of pre-registered keywords from the text and outputs a value corresponding to the key. The generation method of the project classifier 600 and the project classification process will be described later.

  The flame word extractor construction processing unit 150 generates the flame word extractor 700 with reference to the flame word setting data 111. FIG. 7 is a diagram showing a configuration of the flame word extractor 700. The flame word extractor 700 includes a flame word pattern collator 701 and a flame word extraction processing unit 702. The flame word pattern collator 701 is a text pattern collator similar to the feature word pattern collator 601. The generation method of the flaming word extractor 700 and the flaming word extraction process will be described later.

  The mail information registration processing unit 160 adds additional information to the mail transferred from the in-house mail server 130 according to a mail registration process described later, and registers the mail data 114.

  Next, the construction process of the project classifier in the project classifier construction processing unit 140 of the information processing apparatus will be described in detail with reference to FIG.

  The processing shown in the flowchart of FIG. 8 is performed by the CPU 201 of the information processing apparatus according to the control of the project classifier construction processing unit 140.

  According to the process shown in FIG. 8, the project classifier 200 is constructed using e-mail data transmitted and received using a mailing list as teacher data. The project classifier construction process is automatically executed by nighttime batch processing or the like.

  In step S801, a snapshot 602 of the project setting data 112 is acquired. Thereby, the project classifier 200 can hold the project setting data 112 at the time when the project classifier construction process is executed.

  Next, the processes in steps S802 to S807 are repeatedly executed for each project included in the snapshot 602. The processes in steps S803 to S807 are processes for registering proper nouns included in the mail data including the project mailing list as teacher data of the project classifier 200.

  First, in step S803, the frequency of each proper noun is totaled in a mail in which the sender address or the recipient address includes the address of the project mailing list, and a list of proper nouns appearing above the characteristic word frequency threshold is obtained. .

  Regarding the process of extracting proper nouns from mail, the proper nouns are specified and extracted by performing morphological analysis on the mail text based on a dictionary registered in advance and specifying the part of speech of each morpheme. Since this morphological analysis and part-of-speech identification can be realized using a known technique, a detailed description thereof will be omitted.

  Describe the frequency of proper nouns. For example, “the frequency of the proper noun a in the project A” means “of the mail including the proper noun a among the mails addressed to the mailing list of the project A”.

  The feature word means a proper noun whose proper noun frequency exceeds the feature word frequency threshold among the proper nouns (that is, a proper noun that characterizes the project). That is, not all proper nouns are handled as feature words, but proper nouns for which a certain number or more (feature word frequency threshold value or more) are applied are handled as feature words.

  Next, the processes in steps S804 to S807 are repeatedly executed for the proper nouns (that is, feature words) included in the list of proper nouns acquired in step S803.

  First, in step S805, the characteristic word ratio of proper nouns is obtained. Here, the feature word ratio is an index that indicates how specialized a specific noun appears in a project.

As an example of the calculation method of the feature word ratio, the total number of emails included in the email data 114 is F (ALL, ALL), the total number of emails sent and received using the project p mailing list is F (p, ALL), unique The total number of emails in which the noun a appears is F (ALL, a), and the total number of emails in which the proper noun a appears in emails sent and received using the project p mailing list is F (p, a). The characteristic word ratio R (p, a) of the noun a can be obtained from Equation 1.
<Formula 1>

  R (p, a) = (F (p, a) / F (p, ALL)) / ((F (ALL, a) −F (p, a)) / (F (ALL, ALL) −F ( p, ALL)))

  Next, in step S806, it is determined whether the feature word ratio obtained in step S805 is greater than or equal to the feature word ratio threshold in the project setting data snapshot 602.

  If it is greater than or equal to the feature word ratio threshold (step S806: YES), the process proceeds to step S807.

  In step S807, the proper noun is registered in the feature word pattern collator 601 as a key and the combination of the project ID and the feature word ratio as a value.

  If it is not equal to or greater than the feature word ratio threshold (step S806: NO), the process proceeds to the process for the feature word.

  Then, the same process is performed for each project and each proper noun, and the project classifier construction process is terminated.

  Next, the project classification processing in the project classification processing unit 603 will be described in detail with reference to FIG.

  The processing shown in the flowchart of FIG. 9 is performed by the CPU 201 of the information processing apparatus according to the control of the project classification processing unit 603.

  According to the processing shown in FIG. 9, the project classification processing unit 603 performs project classification on the mail data given as input using the feature word pattern collator 601 and the project setting data snapshot 602, and classifies it. As a result, a list of project IDs is output.

  First, in step S901, the mail address of the sender / receiver is acquired from the mail data given as input. Then, the project ID of the project in which the extracted address is registered as a mailing list is added to the project ID list. As described above, the project classification processing unit 603 classifies the mail transmitted / received by the mailing list into the project in which the corresponding mailing list is registered regardless of the presence / absence of the feature word.

  That is, it is classified as an email related to a project corresponding to a mailing list set as a transmission destination.

  In step S902, an address, a greeting, a name identification, a signature, a quoted portion, and the like are removed from the entire text of the mail data. That is, the address, greeting, name, and signature written as a template are removed so that the text created by the mail sender can be processed. The quoted part (the part created by the reply source in the reply mail) is also removed because it is not a sentence created by the mail sender or is a processing target as the body of another electronic mail.

  In step S903, the subject of the mail and the mail text processed in step S902 are input to the feature word pattern collator 601 to obtain a list of project ID / feature word ratio pairs.

  Then, after calculating the sum of the feature word ratios for each project ID in step S904, the processes in steps S905 to S908 are repeated for each project ID.

In step S906, the classification score of the project indicated by the project ID is obtained. Here, the classification score is an index indicating how much a certain mail is related to the project.
An example of a method for calculating the classification score will be described below.

For example, the classification score SCORE (m, p) of the project p in the mail m can be obtained by Expression 2. According to Equation 2, if there is no member of the project p among the senders and receivers of the mail m, SCORE (m, p) is always 0.
<Formula 2>

SCORE (m, p) = (Sender (m, p) + Receiver (m, p)) × (RSUM (m, p) + Reply (m, p))

  In step S907, if the classification score obtained in step S906 is equal to or higher than the classification score in the project setting data snapshot 602, the project ID is added to the project ID list in step S908.

  By the above project classification process, the project flame detection system 100 can handle mail other than mail including the project mailing list as an analysis target.

  Note that in the project classification process using Equation 2, emails that are not originally related to the project may be classified, or emails that are originally related to the project may not be classified well, but it helps to understand the status of the project. Therefore, even if there are some misclassifications and omissions, it is possible to achieve the object of the present invention.

  The recall / matching rate in project classification can be adjusted by changing the feature word frequency threshold, the feature word ratio, and the classification score threshold in the project setting data 112.

  If the user of the system wants to reduce misclassification, that is, if he wants to increase the relevance ratio, he / she may increase each threshold, and if he / she wants to reduce classification omission, he / she may decrease it.

  Next, the flaming word extractor construction processing in the flaming word extractor construction processing unit 150 will be described in detail with reference to FIG. Note that the flame word extractor construction process is automatically executed in a nighttime batch process, similar to the project classifier construction process.

  The process shown in the flowchart of FIG. 10 is performed by the CPU 201 of the information processing apparatus according to the control of the flame word extractor construction processing unit 150.

  In step S1001, with reference to the flaming word setting data 111, step S1002 is executed for each flaming word.

  In step S1002, the flaming word is registered in the flaming word pattern collator as a key and the flaming word weight as a value. Thereafter, the same process is performed for each flame word, and the flame word extractor construction process is terminated.

  Next, the flaming word extraction processing in the flaming word extraction processing unit 702 will be described in detail with reference to FIG.

  The processing shown in the flowchart of FIG. 11 is performed by the CPU 201 of the information processing apparatus according to the control of the flaming word extraction processing unit 702.

  According to the process shown in FIG. 11, the flaming word extraction processing unit 702 uses the flaming word extractor 700 to extract flaming words from the mail data given as input, and outputs a list of flaming words and the flaming degree. .

  First, in step S1101, an address, a greeting, a name identification, a signature, and a quote part are removed from the text of the mail data given as input.

  In step S1102, the mail subject and the mail text processed in step S401 are input to the flaming word pattern collator 701, and a list of flaming words and weights is acquired.

  After that, in step S1103, the sum of the weights is calculated as the flame degree, the list of flame words and the flame degree are output, and the flame word extraction process is terminated.

  Next, the mail registration process in the mail information registration processing unit 160 will be described in detail with reference to FIGS. 12, 13, and 14. 12 is a flowchart of the mail registration process, FIG. 13 is a flowchart of the text summary process (step S1203) executed in the mail registration process, and FIG. 14 is a flowchart of the thread ID acquisition process (step S1204) executed in the mail registration process. is there.

  The processing shown in the flowcharts of FIGS. 12, 13, and 14 is performed by the CPU 201 of the information processing apparatus according to the control of the mail information registration processing unit 160.

  First, in step S1201, the subject, sender address and name, recipient address and name, message ID, reply destination message ID, and the like are acquired from the header information of the mail transferred from the internal mail server 130. Get mail body with.

  In step S1203, a mail text summarization process is executed to obtain a mail text summary.

  Details of the mail text summarization process will be described with reference to the flowchart of FIG.

  In the mail text summarization process, first, in step S1301, an address, a greeting, a name identification, a signature, and a quote part are removed from the mail text. In step S1302, the character string from the beginning of the text to a blank line is extracted as a temporary summary for the text after removal.

  In step S1303, if the temporary summary extracted in step S1302 is greater than or equal to a preset minimum number of summary characters (for example, 64 characters), in step S1305, from the beginning of the temporary summary to the maximum number of summary characters (for example, 128 characters). Is extracted as a summary and the process ends. On the other hand, if the minimum number of summary characters has not been reached in step S1303, the character string up to the next blank line is added to the temporary summary in step S1304, and then step S1305 is executed.

  The process shown in the flowchart of FIG. 13 is an example of a mail text summary process, and a summary of the mail text may be created by a method other than this.

  Returning to the mail registration process, in step S1204, a thread ID acquisition process is executed to obtain the thread ID of the mail.

  Details of the thread ID acquisition process will be described with reference to the flowchart of FIG.

  In the thread ID acquisition process, first, in step S1401, it is confirmed whether or not a reply destination message ID exists in the mail to be registered. If not, the message ID of the mail to be registered is returned as a thread ID in step S1405.

  That is, when there is no reply destination message ID, it can be said that the registration target mail is a mail that starts a thread, and therefore the message ID of the registration target mail is set as a thread ID.

  If a reply destination message ID exists in the registration target mail in step S1401, in step S1402, a mail whose message ID matches the reply destination message ID obtained in step S1401 is acquired from the mail data 114.

  In step S1403, it is determined whether there is a mail corresponding to the mail data 114 as the execution result of step S1402. If there is, the thread ID of the mail acquired from the mail data 114 is returned as the thread ID of the registration target mail. If not, step S1405 is executed.

  Returning to the mail registration process of FIG. 12 again, in step S1205, a list of proper nouns is extracted from the mail text from which the address, greeting, name identification, signature, and quotation are removed.

  In step S1206, a mail to be registered is given as an input to the project classifier 200, and a list of project IDs is acquired. The process in step S1206 is the same as the process shown in FIG.

  In step S1207, the email to be registered is given as an input to the flaming word extractor 700, and a list of flaming words contained in the mail and the degree of flaming are obtained. The process in step S1207 is the same as the process shown in FIG.

  In step S1208, each additional information is added to the mail, the registration target mail is registered in the mail data 114, and the mail registration process is terminated.

  Next, a screen for referring to the project status that the WEB application server 120 presents to the user of the project flame detection system 100 will be described. The screen for referring to the project status includes a mail flow rate confirmation screen 1500 shown in FIG. 15, a mail detail confirmation screen 1600 shown in FIG. 16, a thread summary confirmation screen 1700 shown in FIG. 17, and a monitoring thread list shown in FIG. A screen 1800.

  First, an example of the mail flow rate confirmation screen 1500 will be described with reference to FIG. The mail flow confirmation screen 1500 plots an icon indicating that there is an email whose flame level is equal to or greater than the flame threshold on a line graph with the horizontal axis representing the date and the vertical axis representing the email flow rate (number of messages) per day. It is a thing. This screen is generated by the WEB application server 120 with reference to the mail data 114.

  In the example shown in FIG. 15, the horizontal axis is the date, but since it is sufficient to know the time series change in the mail flow rate, the scale interval is not every day, but every hour, every week, etc. Also good.

  In the project flame detection system 100, in the mail data 114, a mail whose flame level is equal to or greater than the flame level threshold and whose flame flag is True is called a fire type mail, and is displayed on the line graph of the mail flow rate (at the date and time when the email was sent). The fire type icon 1501 is plotted on the line graph.

  Also, in the mail data 114, a mail whose flame level is equal to or higher than the threshold and whose flame flag is False is called a fire extinguisher mail, and a bag icon 1502 is plotted.

  On the mail flow rate confirmation screen 400, by hovering over each icon (fire type icon 1501 or firewood icon 1502), the subject of the corresponding mail data, the sender name (sender address if it does not exist), flaming words, summary, etc. Information about the email is displayed.

  Also, by clicking on the icon, a transition is made to a mail details confirmation screen 1600 described later.

In general, there is a possibility that some event has occurred in a project in which the flow rate of mail is soaring, but this is not necessarily a problem event for the project. In the mail flow confirmation screen 1500, along with the mail flow, mail that is likely to cause problems is also displayed as an icon, so the system user can easily determine whether there is a problem in the project. Is possible.
When the flame is high, it can be displayed as a large icon, or the icon can be changed depending on the height of the flame. With such a display, it is possible to recognize the degree of flame rise only by looking at the icon.

  Next, the mail detail confirmation screen 1600 will be described with reference to FIG. The mail details confirmation screen 1600 includes information stored in the mail data 114 such as the reception date / time of the mail data, the subject, the sender, the recipient, the text, the summary, and the flaming language, the related thread link 1601, and the thread monitoring check box. 1602 and a fire type check box 1603.

  The related thread link 1601 is a link to a thread summary confirmation screen 1700 described later, and the page transitions to the thread summary confirmation screen 1700 when clicked.

  The thread monitoring check box 1602 is a check box for adding the mail thread to which the displayed mail data belongs to the monitoring target. When the system user activates the thread monitoring check box 1602, a request to add the mail thread to which the displayed mail data belongs to the monitoring target is transmitted from the browser to the WEB application server 120. When the thread monitoring check box 1602 is in an inactive state, a request for removing the thread from the monitoring target is transmitted. The WEB application server 120 updates the monitoring thread list 113 according to the received request. Note that mail threads added to the monitoring target can be collectively referred to on a monitoring thread list screen 1800 described later.

  The fire type check box 1603 is a check box for updating the flame flag of the mail data displayed on the mail detail confirmation screen 1600. When the mail displayed on the mail detail confirmation screen 1600 is a fire type mail, the fire type check box 1603 is displayed in an active state. The user of the system can update the flame flag of the mail data using the fire type check box 1603 when it is determined that there is no problem in the project as a result of checking the details of the mail.

  When the system user activates the fire type check box 1603, a request for setting the flame flag of the mail data being displayed to True is transmitted from the browser to the WEB application server 120. When the fire type check box 1603 is set in an inactive state, a request for setting the flame flag to False is transmitted. The WEB application server 120 updates the mail data 114 in response to the received request.

  Next, the thread summary confirmation screen 1700 will be described with reference to FIG. The thread summary confirmation screen 1700 is a screen for overlooking the mail thread. For all mails belonging to the thread, icons indicating the sender name, the reception time, and the mail status (description of the mail flow confirmation screen 1500) And the summary are displayed in chronological order.

  At this time, the summary of the mail sent by the sender in the mail that started the thread is displayed with left alignment, and the summary of the mail transmitted by other senders is displayed with right alignment. The WEB application server 120 updates the last confirmation time in the monitoring thread list 113 when presenting the thread summary confirmation screen 1700 to the user.

  In the thread summary confirmation screen 1700, the sender name and the reception time of each mail are hyperlinks to the mail detail confirmation screen, and when clicked, the page transitions to the mail detail confirmation screen of the corresponding mail.

  The thread summary confirmation screen 1700 includes a thread monitoring check box 1701 and a fire type check box 1702 in addition to information on each mail data.

The thread monitoring check box 1701 is a check box for adding the mail thread being referred to to the monitoring target in the same manner as the thread monitoring check box 1602 on the mail detail confirmation screen 1600.

  On the other hand, the fire type check box 1702 is a check box for collectively operating the flame flag of all the mail data belonging to the thread. When the system user activates the fire type check box 1702, the WEB application server 120 is notified. A request is sent from the browser to set the flame flag of all mails belonging to the mail thread being displayed on the thread summary confirmation screen to True. Further, when the fire type check box 1702 is set in an inactive state, a request for setting the flame flag of all mails belonging to the mail thread to False is transmitted. The WEB application server 120 updates the mail data 114 in response to the received request.

  By referring to the thread summary confirmation screen 1700, the user of the system can give an overview of the progress of the problem that has occurred in the project. In addition, as a result of overview, when it is determined that the mail thread being referred to is a problem in the project, the fire problem check box 1702 is deactivated, and the resolved problem is mailed as a fire icon. It can be prevented from being displayed on the flow rate confirmation screen 1500.

  Next, the monitoring thread list screen 1800 will be described with reference to FIG. The monitoring thread list screen displays a list of mail threads being monitored, that is, a list of mail threads included in the monitoring thread list 113. Items to be presented to the user are a project name corresponding to each thread, a thread start date and time, a thread name, a thread state, the number of new arrivals, and the like.

  The state of the thread is represented by a fire icon when at least one mail belonging to the thread includes a fire mail. In addition, when there is no fire type mail and at least one fire fighting mail is included, it is represented by a hail icon, and when it is neither, nothing is displayed.

  The number of new arrivals represents the number of mails belonging to the thread among the mails registered in the mail data 114 when the system user last referred to the thread summary confirmation screen. The WEB application server 120 refers to the monitoring thread list 113 and the mail data 114 and acquires these pieces of information.

  On the monitoring thread list screen 1800, the thread name and the number of new arrivals are hyperlinks to the thread summary confirmation screen 1700, and clicking on the page transitions to the thread summary confirmation screen of the corresponding mail thread.

  By using this monitoring thread list screen 1800, the system user can manage the mail threads that are interested in progress on a single screen, and check only progressed mails. This can be useful for managing problems that are occurring and problems that are occurring.

  As described above, according to the present embodiment, the user of the project flame detection system 100 can use the system by setting only the project setting data 112 at the start of the project, and with a low operation cost, Email data can be used to understand problems occurring in the project.

  In the above description, in order to simplify the description regarding the flame word setting data 111, data is simply defined as a set of flame word and weight.

  However, it is possible to visualize the project status in more detail by subdividing the types of weights. For example, by defining “fault weight”, “delay weight”, “apology weight”, etc., icons corresponding to the types of weights can be displayed on the mail flow graph as shown in FIG.

It is also possible to count employees who have sent emails with a flame level higher than a threshold and present employees who frequently send emails with a high flame rate, which can be used for employee education.
Next, the flame word setting screen shown in FIG. 21 will be described.

  As shown in FIG. 21, a flaming word input field 2101, a weight input field 2102, and the like are displayed on the flaming word setting screen. When the registration button 2103 is pressed by the user, the keyword input in the inflamed word input field 2101 and the numerical value input in the weight input field 2102 are associated with each other and registered in the inflamed word setting data table shown in FIG. The

  Further, the screen for accepting the editing for the flaming word selected on the flaming word list screen (not shown) has the same configuration.

  Next, the project setting data registration screen shown in FIG. 22 will be described.

  As shown in FIG. 22, the project setting data registration screen includes a project name input field 2201, a mailing list input field 2202, a project member input field 2203, a feature word frequency threshold input field 2204, a feature word ratio threshold input field 2205, a classification score threshold. An input field 2206, a flame score threshold value input field 2207, and the like are displayed.

  When the user presses a registration button 2208, a project name input field 2201, a mailing list input field 2202, a project member input field 2203, a feature word frequency threshold value input field 2204, a feature word ratio threshold value input field 2205, and a classification score threshold value input field 2206 are displayed. The values input in the flame score threshold input field 2207 are registered in the project setting data table shown in FIG.

  About each input column, you may receive input, such as a numerical value, directly from a user. Alternatively, a format that accepts selection by pull-down or the like may be used.

  The screen for accepting editing for the project selected on the project list screen (not shown) has the same configuration.

  It should be noted that the configuration and contents of the various data described above are not limited to this, and it goes without saying that the various data and configurations are configured according to the application and purpose.

  Moreover, the program in this invention is a program which makes a computer perform the process of FIGS. The program in the present invention may be a program for each process in FIGS.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by reading and executing.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium recording the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  The present invention may be applied to a system constituted by a plurality of devices or an apparatus constituted by a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention. In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

100 Project Flame Detection System 110 Database 120 Web Application Server 130 Internal Mail Server 140 Project Classifier Construction Processing Unit 150 Flame Term Extractor Construction Processing Unit 160 Mail Information Registration Processing Unit 600 Project Classifier 700 Flame Term Extractor

Claims (10)

E-mail acquisition means for acquiring e-mail sent from the user;
Based on the information contained in the acquired e-mail by the e-mail acquisition unit, a classification means for associating the electronic mail to the project,
Display control means for controlling display of a graph showing a time series change in the number of emails classified by the classification means;
Of the e-mails acquired by the e-mail acquisition unit, a specifying unit for specifying an e-mail including contents indicating the progress of the project;
With
The display control means further performs display control on the graph so that the contents of the e-mail specified by the specifying means can be recognized.   The display control means further controls the display of the content of the email specified by the specifying means so as to be recognizable at a position on the graph corresponding to the transmission date and time of the email. Information processing system described in 1.   From the e-mail acquired by the e-mail acquisition means, further comprising a flaming word extraction means for extracting a flaming word that is a keyword suggesting the possibility that the project does not proceed as planned,
  The display control means displays the flame word extracted by the flame word extraction means on the graph as the content of the e-mail, and performs display control so that the content of the e-mail can be recognized. The information processing system according to claim 1 or 2. A flame word storage means for storing the flame word and the weight of the flame word in association with each other;
By using the weight of the stored fire word and the flames word to the fire word storing means, and fire calculating means for calculating the e-mail of flames degree acquired by the e-mail acquisition unit,
Further comprising
Wherein the display control unit, according to claim 3 in which flames degree calculated by the flames calculation means when it exceeds a predetermined value, characterized in that it recognizably display control the content of the e-mail Information processing system.   The display control means performs display control so that the content of the e-mail can be recognized by displaying an icon corresponding to the type of weight associated with the flame word on the graph. Item 5. The information processing system according to item 3 or 4. About the e-mail classified by the classification means, feature word extraction means for extracting keywords specific to each project;
It said classification means further an email containing the characteristic word extracted by the feature word extraction means, according to any one of claims 1 to 5, characterized in that to register as an e-mail related to the project Information processing system. Storage means for storing project setting data registered in association with the project and the e-mail address;
Said classification means, the destination of the acquired e-mail by the e-mail acquisition unit, if the e-mail address associated with the project is set, classifying the electronic mail as an e-mail related to the project The information processing system according to claim 6 . The feature word extraction means is a unique noun used for e-mails of a predetermined number or more out of proper nouns used for e-mails sent to an e- mail address stored in association with the project. The information processing system according to claim 7 , wherein nouns are extracted as feature words. And e-mail acquisition step of acquiring an e-mail sent from the user,
Based on the information contained in the e-mail acquired by the e-mail acquisition step, a classification step of associating the email project,
A display control step of controlling display of a graph showing a time series change in the number of emails classified by the classification step;
Of the emails acquired in the email acquisition step, a specific step of identifying an email containing content indicating the progress of the project,
With
The display control step further performs display control on the graph so that the contents of the e-mail specified by the specifying step can be recognized. A program executable in the information processing apparatus,
The information processing apparatus;
E-mail acquisition means for acquiring e-mail sent from the user;
Based on the information contained in the acquired e-mail by the e-mail acquisition unit, a classification means for associating the electronic mail to the project,
Display control means for controlling display of a graph showing a time series change in the number of emails classified by the classification means;
Among the e-mails acquired by the e-mail acquisition unit, function as a specifying unit for specifying an e-mail including contents indicating the progress of the project,
A program for causing the display control means to further function as a display control means for recognizing the content of the e-mail specified by the specifying means on the graph .

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