JP2012141720A - Communication event log generation system, communication event log generation method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication event log generation system capable of integrally handling a communication event log distributed to a plurality of communication tools and a communication event log of a plurality of different people, in order to analyze communication activity.SOLUTION: A communication event log generation system 100 comprises an event data acquisition unit 21, a log extraction unit 22, an intermediate storage unit 23 and an integral storage unit 26. The event data acquisition unit 21 acquires event data including information about a transmitter, receiver and transmission time of a message of a communication event performed by a plurality of communication tools 10 of different kinds. The intermediate storage unit 23 and/or the integral storage unit 26 converts the acquired event data into data of a certain data format to store it.

Description

  The present invention relates to a communication event log creation system, a communication event log creation method, and a program.

  Analyzing communication activities in individuals, groups, and communities can be used as very useful information in cases such as marketing, social research, and problem solving in team units. The analysis of communication activity is also referred to as communication activity analysis.

  For example, in a team working on solving a single problem, such as medical practice and air traffic control, the issue of accidents due to inadequate communication even though communication is necessary is regarded as important. In order to understand this situation and detect abnormalities, it is extremely effective to analyze the communication activity of the team.

  On the other hand, with the progress of computerization, communication tools such as e-mail are becoming indispensable for our daily life. With the development of the Internet, other communication tools such as chat, social networking services (SNS), blogs, video sharing services, etc. have become widely used. For this reason, communication analysis cannot be performed unless communication event logs distributed to a plurality of communication tools or communication event logs of a plurality of persons are analyzed in an integrated manner.

  Patent Document 1 describes a real-world communication management apparatus that can confirm user behavior in the real world by reviewing communication records later. This is a method of managing a combination of an electronic mail and a dialogue log by associating the detection of the utterance with the detected time and synchronizing with the transmission / reception of the utterance notification.

  Patent Document 3 describes that in a social network service of a communication service system, effective information disclosure restriction is performed, and composite and effective information is provided from a plurality of communities in which a user participates.

  In Patent Document 2, it is possible to easily carry out a social survey analysis by storing an activity log of an organization or group in a database or the like, and analyzing the combination of the activity of the organization or group according to specified analysis conditions. A possible system is described.

  Further, in Patent Document 4, referring to the member information DB, the registered content of the search target person is compared with the registered content of another person, a user ID with a high similarity is searched, and a spot ID with a high similarity is searched. An information search system is described that can provide related information by searching for information, and facilitate information exchange and communication between people by connecting both users.

  Furthermore, Patent Document 5 describes an information processing apparatus, an analysis system, a network behavior analysis method, and a program for analyzing a user's network behavior using an info bubble. The info bubble is created by registering and generating at least one user using the degree of user relation in the network with respect to the extracted information including the characteristic parameter, and is used when reading and analyzing the network behavior.

JP 2007-25859 A JP 2007-226618 A JP 2008-140174 A JP 2008-165761 A JP 2009-301334 A

  Communicating a message to a specific recipient (event) is called a communication event. In the analysis of communication activity, information on the occurrence time, from whom, to whom, and what type of communication is necessary for the analysis of a communication event. Since these communication events are performed by various communication tools such as telephone, e-mail, and chat, it is often difficult to collect information. In addition, since a plurality of users are targeted, it may be difficult to collect information from the viewpoint of privacy protection.

  Furthermore, when analyzing communication activities, information on communication event attributes may be required. A communication event attribute refers to the relationship between communication events. The communication event attribute needs to include information such as whether it is outgoing information, how many people received it, how many people it transferred, and how many times it was transferred.

  However, since individual “To” information is not recorded on the client side in mailing lists, chats, Twitter, etc., it is impossible to construct a database by acquiring such information on the client side. In addition, even if information can be obtained from a mail server of a specific organization, it is difficult to obtain information from servers of other organizations, such as Microsoft, Google, Yahoo, etc., so multiple users are requested to provide information. It is necessary to build an integrated database.

  The present invention has been made in view of the above-described circumstances, and in order to analyze communication activities, communication event logs distributed to a plurality of communication tools and communication event logs of a plurality of different persons can be handled in an integrated manner. It is an object of the present invention to provide a communication event log creation system, a communication event log creation method, and a program.

The communication event log creation system according to the first aspect of the present invention is:
Event data acquisition means for acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
Storage means for converting the event data acquired by the event data acquisition means into data of a fixed data format and storing the data;
It is characterized by providing.

The communication event log creating method according to the second aspect of the present invention is:
A method for creating a communication event log by a computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
It is characterized by providing.

The program according to the third aspect of the present invention is:
On the computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
Is executed.

  According to the present invention, in order to analyze communication activity, communication event logs distributed to a plurality of communication tools and communication event logs of a plurality of different persons can be handled in an integrated manner.

It is a block diagram which shows the structural example of the communication event log production system which concerns on embodiment of this invention. It is a figure which shows an example of the list notation of a communication event log common database format. It is a figure which shows an example which described the format of the communication event log common database which concerns on FIG. 2 with the DTD format. It is a figure which shows the other example of the description of the DTD format which concerns on FIG. It is a figure which shows the other example of the list notation of a communication event log common database format. It is a figure which shows an example which described the format of the communication event log common database which concerns on FIG. 5 in XML format. This is an example in which a specific communication tool is registered in the common database. It is a figure which shows an example of the list notation of the common format of a communication event log common database. It is a flowchart which shows an example of operation | movement of the communication event log preparation which concerns on embodiment. It is a figure which shows the specific example 1. FIG. It is a figure which shows the specific example 2. FIG. It is a figure which shows the specific example 3. FIG. It is a figure which shows the data total of the specific examples 1 thru | or 3. It is a block diagram which shows the example of the hardware constitutions of the communication event log production system which concerns on embodiment of this invention.

  Hereinafter, embodiments for carrying out the present invention will be described in detail with reference to the drawings. In the drawings, the same or equivalent parts are denoted by the same reference numerals.

  In the embodiment of the present invention, a communication event refers to transmitting (sending) a message to a specific recipient. A message is a piece of information transmitted in one communication event. The message includes language information composed of character data and / or voice data. The message may include image data and / or sound data (such as music). Hereinafter, communication events may be simply referred to as events.

(Embodiment)
FIG. 1 is a block diagram showing a configuration example of a communication event log creation system according to an embodiment of the present invention. The communication event log creation system 100 analyzes a plurality of communication activities that have been statistically processed in an integrated manner, and based on the results of the analysis, determines the situation of the target person, target team, target period, etc. Notify the result of the situation in the team, target period, etc.

  The communication event log creation system 100 includes an event data acquisition unit 21, a log extraction unit 22, an intermediate storage unit 23, an event attribute analysis unit 24, an event information registration unit 25, and an integrated storage unit 26.

  The event data acquisition unit 21 is connected to the communication tool 10 used by the user for communication, and the event data acquisition unit 21 is installed corresponding to each communication tool 10.

  A user who uses the communication event log creation system 100 uses the communication tool 10 to communicate with other users. The communication tool 10 refers to, for example, an e-mail 11, a telephone 12, a FAX 13, a SNS 14, a blog 15, a chat 16, a Twitter 17, and a video sharing service 18. In addition, a face-to-face format (hereinafter referred to as F2F) may be used, and any format may be used as long as it is a means for communication.

  Raw data related to a communication event when a user communicates with another user using the communication tool 10 is referred to as event data. The event data refers to all data in communication such as the e-mail 11, the telephone 12, and conversation, and includes, for example, a sender, a receiver, a transmission time, a reception time, and a message that is a content part.

  The event data acquisition unit 21 acquires event data of a communication event performed by the communication tool 10 and stores the event data. The event data message acquired by the event data acquisition unit 21 is, for example, text data or attached image data for the e-mail 11, voice data for the telephone 12, voice data and image data for F2F, and the like. And so on.

  The event data acquisition unit 21 may be provided with only the event data acquisition without providing the event data storage function. In that case, it is preferable that the event data acquisition unit 21 includes a storage unit for storing and saving the event log, or is connected to an external storage device.

  The log extraction unit 22 extracts an event log from the event data acquired by the event data acquisition unit 21 in a certain format. Items extracted as an event log include a sender, a receiver, a transmission time, a reception time, a message, and the like. The fixed data format refers to a database or the like in which event log data is managed for each item such as the reception time and transmission time of information included in the event data. Searching and managing event logs performed by the communication event log creation system 100 is facilitated by a certain data format.

  The intermediate storage unit 23 records the event log extracted by the log extraction unit 22 corresponding to each of the plurality of communication tools 10. The intermediate storage unit 23 may record in a fixed data format extracted by the log extraction unit 22, or may record in a specified common data format. The prescribed common data format refers to a data format that covers event logs of all communication tools 10.

  At this time, the intermediate storage unit 23 may be configured to match users included in the event log sender / receiver. For example, for a certain user A, the communication event log creation system 100 includes the address of the e-mail 11 (the e-mail addresses of the mobile phone terminal and the personal computer terminal), the URL (Uniform Resource Locator) of the blog 15, the user ID of the chat 16, and the like. Register in advance. Even when a plurality of event logs are extracted from a plurality of different communication tools 10 by the log extraction unit 22 due to user matching, information can be extracted or searched for common user information. It becomes.

  The event attribute analysis unit 24 analyzes an event log of a plurality of communication events accumulated in the intermediate storage unit 23 and analyzes event attributes for each communication event. The event attribute is information representing a relationship between a communication event and a communication event that occurred before the communication event. For example, whether the sender of the message is new outgoing information (for the sender) that has nothing to do with the message received up to that event, how many people the message sender received the message from, and how many The event message includes information such as how many times the message has been transferred so far, and serves as an index indicating the relationship between communication events.

  For example, when the user who transmitted the message at a certain event X is the user A, the event attribute analysis unit 24 is an event that occurred before the transmission time of the event X and includes the user A as a recipient. Extracted from the common data format of the storage unit 23. Then, for the extracted event message and event X message, the degree of similarity of the message is determined and analyzed from the matching degree of the included words. For example, if it is determined that the similarity is greater than a predetermined value, it is determined that the two events are related. Event attributes include reply, transfer and action.

  In a broad sense, a reply includes the sender of a later event as a recipient of a previous event, the sender of a previous event as a recipient of a later event, and It can be considered that the fields to which they belong are the same. Furthermore, it may be limited to cases where the subject matter is similar or common, or includes a relationship between a question and a response. When it is determined that the later event X is a reply of the previous event Y, the event attribute information of the later event X includes information indicating that the reply of the event Y that is the source of the reply.

  Forwarding means that the sender of the later event is included in the recipient of the earlier event, the recipient of the later event includes someone other than the sender of the earlier event, and the message of the later event is the previous event It can be thought of as including the sentence of the message. In that case, the event information of the event X after that includes information indicating that the transfer of the event Y that is the source of the transfer.

  An action is when the sender of the later event is included in the recipient of the earlier event, and the message of the earlier event contains a phrase that indicates an instruction, request, or suggestion that can trigger the occurrence of the later event. Say. The broad meaning includes a reply or transfer case. As event attribute information, reply or transfer is preferentially recorded. In the case of an action that does not correspond to a reply or transfer, the event information of the later event X includes information indicating that the event has been acted on the previous event Y.

  The event information registration unit 25 registers the event log accumulated in the intermediate storage unit 23 and the event attribute together. Specifically, event information obtained by integrating event basic information (pointing to an event log) that is a part corresponding to event data of the same communication event and event attribute information indicating an event attribute is integrated and registered.

  The integrated storage unit 26 stores and saves event information obtained by integrating the event attribute information registered by the event information registration unit 25 in a common database.

  The integrated storage unit 26 of the communication event log creation system 100 is connected to an external application unit 27.

  Each application (referred to as an application group including application AP1, application AP2, and application APn) in the application unit 27 uses a record of event information including event attribute information stored in a common database.

  When the application unit 27 of the communication event log creation system 100 uses the record of the communication event, it acquires the communication event log created by the communication event log creation system 100 and extracts information that matches the condition that the user wants to search. Point to. Specifically, this means that the application unit 27 analyzes communication activities such as a target person, a target team, and a target period using the common database of the integrated storage unit 26. Notifications are made as necessary, such as displaying the analysis results.

  In the present embodiment, the application unit 27 has an example of a plurality of applications represented by the application AP1, the application AP2, and the application APn. Further, although connected to the outside of the communication event log creation system 100, it may be included in the communication event log creation system 100. The application unit 27 only needs to be able to acquire and use the communication event log created by the communication event log creation system 100. The application unit 27 may not be included in the communication event log creation system 100, or may be an externally provided device. Also good. The application unit 27 or the application device includes a search engine or an assistant for setting search conditions.

  Each functional unit of the communication event log creation system 100 operates as follows. First, a user communicates using each communication tool 10. The event data acquisition unit 21 acquires event data of a communication event performed by the communication tool 10 and stores the event data.

  The log extraction unit 22 extracts an event log from the event data in accordance with a common data format corresponding to the communication mode used in each communication tool 10. The intermediate storage unit 23 records the event log extracted by the log extraction unit 22.

  The event attribute analysis unit 24 analyzes an event log of a plurality of communication events accumulated in the intermediate storage unit 23 and analyzes event attributes for each communication event. The event information registration unit 25 integrates and registers the event log accumulated in the intermediate storage unit 23 and the event attribute corresponding to the communication event. The integrated storage unit 26 stores and saves the event information that is the integrated information in the common database.

  Then, the application unit 27 connected to the communication event log creation system 100 uses the common database in the integrated storage unit 26 to analyze the communication activity. The communication activity analysis is performed on communication activities such as a target person, a target team, a target period, and the like in accordance with conditions input by the user to the communication event log creation system 100 or preset conditions.

  Specifically, a user using the communication event log creation system 100 inputs a condition, and the application unit 27 extracts data that matches the condition. For example, it is assumed that the user A belongs to a certain community that performs communication using the chat 16 and wants to know what members are present. At that time, the user A extracts data for one month for members who are chatting 16 at the same time as the user A, and inputs conditions so that the member names are displayed in descending order from those who appear frequently. . The application unit 27 extracts member data according to the conditions from the common database, and displays the rearranged data on a display unit (not shown) of the communication event log creation system 100 or the like. The user A can know the person who is a community member or a person who is likely to be a community member by looking at the notified (displayed) member data.

  FIG. 2 is a diagram illustrating an example of a list notation in the common communication event log database format. The communication event common data format includes event information. Event information includes at least time information (“Time”), who sent it (“From”), to whom (“To”), and what type of information (“Type”) the event base Event attribute information indicating information and a communication event attribute (“Attribute”) is included.

  If these event information is not clear in the event log, the information is extracted and stored according to a specific method. As a specific example, a method for extracting an event log from event data when a communication event is performed in chat 16 will be described.

  First, as a time window T (for example, T = 1 hour), a part of continuous chat is extracted, that is, event data is acquired. User A received all the information from other users sent in the chat from the time when a specific user (for example, user A) first appeared in the time window until the last time user A appeared. The event log is extracted from the event data based on the above criteria.

  For example, when recording an event log of user A's transmission, it is assumed that users B, D, and E speak for the first time after the user A speaks for the first time in a certain time window. At this time, the message to which the first message of A is transmitted ("To") is regarded as transmission to the users B, D, and E, and the event log is extracted and recorded.

  As an example of the type of information (“Type”), it indicates information (F2F, telephone, mail, Twitter, etc.) indicating the type of the communication tool 10. Further, the information type (“Type”) may be recorded including the characteristics of the information.

  The characteristic of information is, for example, information indicating the field to which the subject of the message belongs, and examples of the field include business contents, hobbies, cooking, sports, and the like. Information indicating a field includes information including a tag or a keyword. There may be information representing the purpose of the message. Information indicating the purpose includes the meeting time of work contents, the introduction of new products, the introduction of recipes using seasonal vegetables for cooking, and the communication of soccer game results. The information indicating the purpose includes tags or keywords, words such as date / time / introduction / results, a numerical value indicating the time such as “14:30”, and a format indicating the score of the game result such as “3-1”. Can be mentioned.

  The common data format corresponding to these event logs may determine the text type using an externally read text type declaration DTD (Document Type Definition) of XML (eXtensible Markup Language) or may be freely described. The common data format can be arbitrarily set regardless of the format as long as event information including basic event information and event attribute information of a communication event can be recorded.

  As an example of the event attribute, the communication event corresponding to the event attribute information is neither a reply nor a transfer, and a message to be transmitted includes a sentence included in a message received by the sender in a predetermined period before the communication event or Information indicating whether or not the new transmission information does not include a similar sentence may be included.

  Further, the event attribute may include information on the number of times that a sentence included in a message transmitted in a communication event corresponding to the event attribute information is transferred before the communication event sender receives the sentence.

  Further, the communication event attribute includes a message that can trigger the occurrence of the communication event corresponding to the event attribute information, and from the occurrence of the communication event including the sender of the communication event as the receiver to the occurrence of the communication event. Information about the time and sender of a communication event including a message that may be a trigger may be included.

  “Trigger” includes an original message to be replied, an original message to be transferred, and a message including an instruction / request / indication of message transmission. Each case includes the relationship between messages sent by different types of communication tools. For example, there is a case where a request is made by chat and a reply or transfer is made by e-mail, a case where information is suggested by e-mail and information is provided by chat, or a case where content is received by chat and transferred by e-mail.

  Communication events can be divided into transmission information that has been worked on and new transmission information. The transmission information that has been acted upon includes the case of reply and transfer. For transmission information that has been acted upon other than reply or transfer, for example, a message including instructions, requests, and suggestions is received, and another message that does not include the sentence of the received message is received based on the received message. May be sent to a third party other than the sender.

  New outgoing information means that a communication event is neither a reply nor a transfer, and a message to be sent does not include a sentence included in a message received by the sender in a predetermined period before the communication event or a similar sentence. A communication event.

  When making a similar determination, the communication event log creation system 100 first converts a representative word into a synonym dictionary and allows different word orders to be compared. When the degree of matching is equal to or greater than a predetermined value, it can be determined to be “similar”. Of the possible word orders, the one with the highest degree of matching may be adopted to determine matching or similarity.

  “Encouragement” means a message containing a message that can trigger a communication event. Specifically, it means sending a message including a proposal or invitation to a communication event, a question about the communication event, etc., and the side that receives the message is an opportunity to have some interest in the communication event, An event that triggers some action in response to a communication event.

  The action can be recognized and detected by the computer as follows. Specifically, the case where the user A receives the message R and then the user A sends the message S to the user B will be described with reference to confirmation of the action in the message S as an example. The message R and the message S may be the same communication tool 10 or different communication tools 10.

  For example, the event data acquisition unit 21 of the communication event log creation system 100 acquires the event data of each message R and S. Then, the log extraction unit 22 extracts event logs for the messages R and S from the event data, and the intermediate storage unit 23 records the event logs for the messages R and S in a common data format.

  Next, the event attribute analysis unit 24 analyzes the event attribute of the message S. First, the event attribute analysis unit 24 refers to the common data format stored in the intermediate storage unit 23 and confirms that the title of the message S does not include “Re” indicating a reply or “Fw” indicating transfer. . If there is, the message S is processed as if there is an action. If not, it is further confirmed whether there are “From” and “To” of the message S. Here, it is understood that “From” is user A and “To” is user B. Then, the event attribute analysis unit 24 confirms the event information of the communication event received by the user A for the user A corresponding to “From” before the time when the message S is received.

  Then, the event attribute analysis unit 24 confirms that the user A has received the message R, and refers to the message R. At this time, the event attribute analysis unit 24 confirms the presence or absence of a word indicating the user B in the message R or a phrase that prompts the user B to transmit a message. If these words are present in the message R, the processing is performed assuming that there is an action.

  In addition, the event attribute analysis unit 24 compares the message of the communication event of the message R and the message S, and determines the communication event of the message R and the message S based on the match of the whole or part of the sentence, the degree of word duplication, and the like. Judge similarity. If the similarity of the communication event satisfies a predetermined value, the process is performed as if there is an action.

  Note that the event attribute analysis unit 24 processes the event attribute as different from each other when the reply and the transfer can be distinguished depending on the type of the communication tool 10 depending on the type of the communication tool 10. In addition, regarding the trigger of the event attribute, the instruction, request, and suggestion may be processed as different ones (trigger level).

  Here, the case where there is only one message (message group including the message R) received before the time when the message S was received is taken as an example, but there may be a plurality, for example, going back one week ago, It is desirable to set the period of the received message to be confirmed in advance, such as going back one month.

  Even when the message S is not processed as having an action, the event attribute analysis unit 24 further determines the degree of similarity between the message R and the message received earlier and the communication event of the message S. Is preferred. As a result, if the similarity satisfies a predetermined value, it may be regarded as transfer.

  The event attribute analysis unit 24 analyzes the message S if the communication event is neither a reply nor a transfer nor an action, and the similarity of the communication event with the message group including the message R does not satisfy a predetermined value. The message S can be determined as new transmission information.

  FIG. 3 is a diagram illustrating an example in which the format of the communication event log common database according to FIG. 2 is expressed in a DTD (Document Type Definition) format.

  FIG. 4 is a diagram illustrating another example of the DTD format notation according to FIG. FIG. 4A shows an example in which the description format of the communication tool in the part (S) of FIG. 3 is rewritten. FIG. 4B shows an example in which the description format of the part including the components in the part (T) of FIG. 3 is rewritten. The (U) and (W) portions in FIG. 4B correspond to the (T) portion in FIG.

  Items with low importance such as the (V) part of FIG. 4B may be collectively written in the database at the end, as described by separating the (W) part from the (U) part. Specifically, in another example of the DTD format in FIG. 4B, a tag that allows free description such as “others” may be provided in a tag defined in the DTD, as in the (V) portion. Conceivable. Depending on the degree of freedom you want to have in terms of tag extensibility, for example, if a character string is included in the “others” element, the character string is automatically updated as a new tag for DTD. Also good. When the same character string appears multiple times (for example, 10 times or more), it is possible to update the DTD or handle it as an exception without reflecting it in the DTD. In these examples, the value of each element is processed as a character string, but numerical information may be handled in advance as a numerical value.

  FIG. 5 is a diagram showing another example of the list notation in the communication event log common database format. FIG. 6 is a diagram showing an example in which the format of the communication event log common database according to FIG. 5 is expressed in XML format. The DTD may be expressed in XML format as shown in FIG. 6 or may be in another format.

  FIG. 7 is a diagram illustrating an example in which a specific communication tool is registered in the common database. Specifically, it is a common database that stores communication when the communication tool 10 is the electronic mail 11 and F2F. In FIG. 7A, two communication event logs are displayed in time series. FIG. 7B is an example in which FIG. 7A is rearranged for each communication tool 10.

  FIG. 8 is a diagram illustrating an example of a list notation in a common format of the communication event log common database. The common format database created based on the information characteristic data and the response characteristic data is divided for each communication tool 10 for each user who uses the communication event log creation system 100 as shown in FIG. It is stored and saved in a database or file format. FIG. 8B is an example of a part of the database stored in FIG. 8A, for example, when the communication tool 10 of the user A is the electronic mail 11.

  Next, the operation of the communication event log creation system 100 will be described with reference to FIG. FIG. 9 is a flowchart illustrating an example of an operation for creating a communication event log according to the embodiment.

  A user communicates using the communication tool 10. At this time, the event data acquisition unit 21 acquires and stores a message issued by the user using the communication tool 10 as event data that is information related to the communication event (step S11). Next, the log extraction unit 22 extracts the event data stored in the event data acquisition unit 21 according to a certain data format (Step S12), and creates a certain data format (Step S13). Then, the intermediate storage unit 23 stores the created fixed data format (step S14). The data format in steps S12 to S14 may be a fixed data format or a common data format.

  Next, the event attribute analysis unit 24 comprehensively analyzes event logs of a plurality of communication events from the data format stored in the intermediate storage unit 23, and analyzes and calculates event attributes for each communication event (steps). S15). Then, the event information registration unit 25 unifies and registers the event log (event basic information) accumulated in the intermediate storage unit 23 and the event attribute (event attribute information) corresponding to the communication event (step S16).

  The integrated storage unit 26 stores the event information including the event attribute information registered by the event information registration unit 25 (step S17), and simultaneously stores the event information corresponding to the communication event in the common database (step S18). ) Finish the communication event log creation operation.

  Here, the common database may be held or distributed for each user, and only necessary information may be collected for a plurality of persons and exchanged among a plurality of users. One database may be held in one team or organization or the whole world and managed in common.

  And the application part 27 processes the event information of the communication event performed with the some communication tool 10, and shows the obtained result to a user. Specifically, the application unit 27 analyzes communication activities such as a target person, a target team, and a target period using a common database in the integrated storage unit 26 in accordance with conditions input by the user and preset conditions. I do.

  As described above, according to the communication event log creation system of this embodiment, in order to analyze communication activity, communication event logs distributed to a plurality of communication tools and communication event logs of a plurality of different persons are integrated. Can be handled. In addition, an integrated communication event log including communication event attribute information can be created.

  The communication event log creation system extracts attribute information every time a communication event is detected. However, the attribute information need not always be stored, and the attribute information is extracted by analyzing the log each time. There may be. However, since this method requires a long time for processing, it is preferable to extract attribute information each time a communication event is detected and store attribute information that can be extracted from the communication event log. As a result, processing such as condition retrieval can be performed by the application based on the attribute information obtained by analyzing the log, so that the retrieval time can be shortened.

  In addition, for event data of communication events performed by multiple communication tools, an intermediate data format with a common data structure is defined, communication events are recorded, and event attributes are managed to speed up analysis. And compression of retained data. Furthermore, by not storing extra data, it is also effective in protecting personal information when it is necessary to integrate communication event logs of different persons.

  In the present embodiment, data and the like are stored and stored in the intermediate storage unit and the integrated storage unit. However, the above description is only an example, and it is sufficient that the integrated storage unit can store the common database. By storing and storing data separately in the intermediate storage unit and the integrated storage unit, it is possible to easily search for conditions, and to search for data in a short time and to reduce the amount of data to be stored. Both the acquired event data and the extracted event log may be stored in the intermediate storage unit, or a storage unit for storing event data may be separately provided, and only the event log may be stored in the intermediate storage unit. Good. Further, the database or the data format of the database stored and saved in the intermediate storage unit and the integrated storage unit has been described by taking XML and DTD as examples, but can be arbitrarily set.

  Regarding the filing method of the common database, filing is performed for each user and for each communication tool. However, filing may be performed for each group to which the user belongs, and can be arbitrarily set.

  In the present embodiment, the communication tool may include the Internet. For example, an internet address that can be linked is described in the body of an e-mail, and the time difference from the time when the e-mail is sent to the time when the e-mail is linked to the net is acquired as information. Can do. Furthermore, input of information from the Internet site, for example, registration or login to the site, answering a questionnaire, sending a question, etc. can be acquired as information related to transmission of response information.

  Next, the effect of the form for implementing this invention using a specific example is demonstrated. The communication event attribute conditions set when actually using the communication event log creation system 100 not only indicate the relevance of the communication event but also the characteristics of the information of the communication event, for example, the field to which the subject of the message belongs. The field includes, for example, business contents, hobbies, cooking, sports, and the like. Further, the information representing the field includes a tag or a keyword. The search conditions are set by combining the characteristics of the information of these communication events. FIG. 10 to FIG. 12 are diagrams showing specific examples using the communication event log creation system 100 for different situations in a certain travel agency. FIG. 13 is a diagram showing data aggregation in specific examples 1 to 3.

(Specific example 1)
As shown in FIG. 10, as a specific example 1, consider system use at a travel agency. One day, there was a vacancy for two people on a popular Okinawa diving tour with a limited number of people. I want to fill somehow, but when I send an e-mail to all the people who are interested in Okinawa in the customer data, I inform the rest of the applicants that I cannot arrange a trip because there are only two slots. There is a need for follow-up. However, it takes time to contact candidates one by one by phone or e-mail and decide candidates.

  In such a case, when a travel agency staff enters a query “Okinawa, response is fast” to the communication event log creation system 100, an e-mail has been sent among customers interested in “Okinawa” in the past. Appropriate number of customers (for example, top 10 people) are extracted from customers who have a quick response. Then, the information is developed according to the list, and the normal response time of the selected customers is set as a threshold value. When the planned number is not reached even if the threshold value is exceeded, a predetermined number of users are further increased in order from the customer with the earliest response time. Select the number of people (for example, 11th to 20th) and send it. As a result, the target person can be found efficiently.

(Specific example 2)
Next, another specific usage method as shown in FIG. Suppose that the same travel agency wants to advertise at the timing of the customer's interest as much as possible for the launch of the new package pack trip in Okinawa.

  In such a case, if a travel agency staff inputs a query “Okinawa, a period of high activity” to the communication event log creation system 100, each customer is likely to react to “Okinawa” information in the past. Display a list of times. By providing information in time when customers are more responsive, staff can be expected to expect a higher rate of attracting customers than at random.

(Specific example 3)
Further, as a third specific example, another usage as shown in FIG. The same travel agency has planned a new Okinawa diving tour, so let's consider spreading it to as many people as possible.

  In such a case, if a travel agency staff enters a query “Okinawa, person with many transfers” into the communication event log creation system 100, e-mail will be sent to customers who have been interested in “Okinawa” in the past. , The appropriate number of customers (for example, from the highest number of times entering the top 10 to the top 10) is extracted from the customers whose information has been transferred many times. Then, information is developed according to the list, and if sufficient information propagation is not seen, a predetermined number of persons (for example, 11th to 20th) are selected and transmitted in order from the customer with the largest number of transfers. As a result, information can be efficiently propagated.

  The solutions of these examples are not only described here, but it is also possible to use the result of analyzing the time from, for example, sending an advertisement by e-mail to accessing the Internet.

  Further, in a travel agency having a usage example such as specific examples 1 to 3, data aggregation of specific examples 1 to 3 as shown in FIG. 13 may be recorded. By collecting data, when using the communication event log creation system 100, it is easy to set a preferable query (condition) according to the situation, and the communication event log creation system 100 can be used more efficiently.

(Specific example 4)
As a specific example 4, a case where all functions are integrated in a personal mobile phone and an integrated communication log is provided in the mobile phone is taken as an example. It is assumed that user A is acquainted with user C and user C is acquainted with user B.

  When the user A wants to contact the user B, the user A obtains the communication log of the user B and the user C from the user C by using the communication event log creation system 100, so that the user A B can know when to communicate with B.

  As a result, even when the user A communicates with the user B for the first time, it can be said that the user A can be contacted at a timing preferable for the user B and can be supported by using the communication event log creation system 100.

(Specific example 5)
As a specific example 5, a system that grasps and improves the situation of a team that performs one operation in cooperation by analyzing the communication in an integrated manner using the communication event log creation system 100 can be considered.

  Communication may not be sufficient even in situations where teams need to communicate for business execution. Reasons for this are the workload and stress. For example, analyzing the communication between members in a team and detecting the team or member's load by extracting members who have slow responses such as replies or transfers, or areas or subjects with different response times Is possible.

  In order to realize the systems as described in the specific examples 1 to 5, it is important to maintain a common database having the data format of each event log. However, in order to obtain the basic event information and the event attribute information as accurately as possible from the event log extracted from the event data of each communication tool, it is necessary to perform processing that excludes inappropriate data from the event data.

  First, when multiple user names and common names are used in different communication tools, it is necessary to perform name identification. Next, the user names and common names that have been gathered are hashed with a hash function to conceal them. It also removes things like spam and periodic contacts from specific servers and machines from the event log.

  For example, the transmission time interval of a human electronic mail is represented by a substantially straight line graph with a downward slope in a logarithmic coordinate system in which the vertical axis represents the logarithm of the number of mails and the horizontal axis represents the logarithm of time. When there is a sufficient number of statistical data, it is possible to delete information periodically sent from a specific server or machine by deleting those that do not satisfy this feature.

  FIG. 14 is a block diagram illustrating an example of a hardware configuration of the communication event log creation system according to the embodiment of the present invention. As shown in FIG. 14, the communication event log creation system 100 includes a control unit 31, a main storage unit 32, an external storage unit 33, an operation unit 34, a display unit 35, and a transmission / reception unit 36. The main storage unit 32, the external storage unit 33, the operation unit 34, the display unit 35, and the transmission / reception unit 36 are all connected to the control unit 31 via the internal bus 20.

  The control unit 31 includes a CPU (Central Processing Unit) and the like, and executes processing of the communication event log creation system 100 according to a control program 39 stored in the external storage unit 33.

  The main storage unit 32 is composed of a RAM (Random-Access Memory) or the like, loads a control program 39 stored in the external storage unit 33, and is used as a work area of the control unit 31.

  The external storage unit 33 includes a non-volatile memory such as a flash memory, a hard disk, a DVD-RAM (Digital Versatile Disc Random-Access Memory), and a DVD-RW (Digital Versatile Disc ReWritable). A control program 39 to be executed is stored in advance, and data stored in the control program 39 is supplied to the control unit 31 in accordance with an instruction from the control unit 31, and the data supplied from the control unit 31 is stored.

  The operation unit 34 includes a pointing device such as a keyboard and a mouse, and an interface device that connects the keyboard and the pointing device to the internal bus 20. The user inputs conditions for use in the application unit 27 to the communication event log creation system 100 via the operation unit 34.

  The display unit 35 is configured by a CRT (Cathode Ray Tube) or an LCD (Liquid Crystal Display). The display unit 35 allows the user to check a communication event log or the like of information to be browsed.

  The transmission / reception unit 36 includes a communication device and a serial interface or a LAN (Local Area Network) interface connected to the communication device. The transmission / reception unit 36 is connected to the communication tool 10 via the network, and receives event data of a communication event from the communication tool 10. When the communication event log creation system 100 also serves as a part of the communication tool 10, the transmission / reception unit 36 transmits / receives a message to / from the user terminal via the network.

  The processing of the communication tool 10, the event data acquisition unit 21, the log extraction unit 22, the intermediate storage unit 23, the event attribute analysis unit 24, the event information registration unit 25, and the integrated storage unit 26 of the communication event log creation system 100 in FIG. The control program 39 is executed by processing using the control unit 31, the main storage unit 32, the external storage unit 33, the operation unit 34, the display unit 35, the transmission / reception unit 36, and the like as resources.

  In addition, the hardware configuration and the flowchart are examples, and can be arbitrarily changed and modified.

  A central part that performs processing for the communication event log creation system 100 including the control unit 31, the main storage unit 32, the external storage unit 33, the transmission / reception unit 36, etc. is not a dedicated system, but a normal computer. It can be realized using the system. For example, a computer program for executing the above operation is stored and distributed in a computer-readable recording medium (flexible disk, CD-ROM, DVD-ROM, etc.), and the computer program is installed in the computer. Thus, the communication event log creation system 100 that executes the above-described processing may be configured. Further, the communication event log creation system 100 may be configured by storing the computer program in a storage device included in a server device on a communication network such as the Internet and downloading it by a normal computer system.

  When the functions of the communication event log creation system 100 are realized by sharing of an OS (operating system) and an application program, or by cooperation between the OS and the application program, only the application program portion is recorded on a recording medium or a storage device. May be stored.

  It is also possible to superimpose a computer program on a carrier wave and distribute it via a communication network. For example, the computer program may be posted on a bulletin board (BBS: Bulletin Board System) on a communication network, and the computer program may be distributed via the network. The computer program may be activated and executed in the same manner as other application programs under the control of the OS, so that the above-described processing may be executed.

  A part or all of the above embodiment can be described as in the following supplementary notes, but is not limited thereto.

(Appendix 1)
Event data acquisition means for acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
Storage means for converting the event data acquired by the event data acquisition means into data of a fixed data format and storing the data;
A communication event log creation system characterized by comprising:

(Appendix 2)
The event data acquisition means includes a sender of another message transmitted during a predetermined time before and after the time when a specific message is transmitted as a base point, and includes the sender of the specific message. The communication event log creating system according to appendix 1, further comprising means for processing event data.

(Appendix 3)
The event data acquisition means acquires event attribute information representing a relationship between a communication event corresponding to the event data and a communication event that occurred before the communication event,
The communication event log creation system according to appendix 1 or 2, wherein the certain data format includes an item of the event attribute information.

(Appendix 4)
The event attribute information includes a message included in a message received by the sender in a predetermined period before the communication event, or a message included in the message to be transmitted, or a communication event corresponding to the event attribute information. The communication event log creation system according to supplementary note 3, including information indicating whether or not the information is new transmission information that does not include a similar sentence.

(Appendix 5)
The event attribute information is information on the number of times the sender of the communication event has received a sentence included in a message transmitted in the communication event corresponding to the event attribute information or a sentence similar thereto before the occurrence of the communication event. The communication event log creation system according to appendix 3 or 4, characterized by comprising:

(Appendix 6)
The event attribute information includes information on the number of times that a sentence included in a message transmitted in a communication event corresponding to the event attribute information has been transferred before the sender of the communication event receives the sentence. The communication event log creation system according to any one of supplementary notes 3 to 5.

(Appendix 7)
The event attribute information includes a message that can trigger the occurrence of a communication event corresponding to the event attribute information, and from the occurrence of the communication event including the sender of the communication event as a receiver to the occurrence of the communication event. The communication event log creating system according to any one of appendices 3 to 6, including information on a time and a sender of a communication event including a message that can be the trigger.

(Appendix 8)
The event data is information indicating the type of communication means used in the communication event, information indicating the field to which the subject of the message transmitted in the communication event belongs, or information indicating the purpose of the message transmitted in the communication event. The communication event log creating system according to any one of appendices 1 to 7, including at least one.

(Appendix 9)
A method for creating a communication event log by a computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
A communication event log creating method characterized by comprising:

(Appendix 10)
The event data acquisition step includes the sender of another message transmitted during a predetermined time before and after the time when the specific message is transmitted as a base point, and includes the sender of the specific message. The communication event log creating method according to claim 9, further comprising a step of processing event data.

(Appendix 11)
The event data acquisition step acquires event attribute information representing a relationship between a communication event corresponding to the event data and a communication event that occurred before the communication event,
The communication event log creation method according to appendix 9 or 10, wherein the certain data format includes an item of the event attribute information.

(Appendix 12)
The event attribute information includes a message included in a message received by the sender in a predetermined period before the communication event, or a message included in the message to be transmitted, or a communication event corresponding to the event attribute information. The communication event log creation method according to appendix 11, characterized in that it includes information indicating whether or not it is new transmission information that does not include a similar sentence.

(Appendix 13)
The event attribute information is information on the number of times the sender of the communication event has received a sentence included in a message transmitted in the communication event corresponding to the event attribute information or a sentence similar thereto before the occurrence of the communication event. The communication event log creation method according to appendix 11 or 12, characterized by comprising:

(Appendix 14)
The event attribute information includes information on the number of times that a sentence included in a message transmitted in a communication event corresponding to the event attribute information has been transferred before the sender of the communication event receives the sentence. The communication event log creation method according to any one of appendices 11 to 13.

(Appendix 15)
The event attribute information includes a message that can trigger the occurrence of a communication event corresponding to the event attribute information, and from the occurrence of the communication event including the sender of the communication event as a receiver to the occurrence of the communication event. 15. The communication event log creation method according to any one of appendices 11 to 14, including information on a time and a sender of a communication event including a message that can be the trigger.

(Appendix 16)
The event data includes information indicating a type of communication step used in the communication event, information indicating a field to which a subject of a message transmitted in the communication event belongs, or information indicating a purpose of the message transmitted in the communication event. 16. The communication event log creation method according to any one of appendices 9 to 15, wherein the communication event log creation method includes at least one.

(Appendix 17)
On the computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
A program characterized by having executed.

  According to the present invention, in order to analyze a communication activity, it is possible to create an integrated communication event log for integrated handling of communication event logs distributed to a plurality of communication tools and communication event logs of a plurality of different persons. Based on the past history of communication events, analyze the communication and, based on the analysis results, diagnose the communication status of the target person, target team, target period, etc., and determine the status of the target person, target team, target period, etc. can do. By notifying the team leaders and managers of the results, it is possible to support information transmission and response, grasp the situation, and improve the situation.

10 Communication tool 11 E-mail 12 Telephone 13 FAX
14 SNS
15 Blog 16 Chat 17 Twitter
18 video sharing service 21 event data acquisition unit 22 log extraction unit 23 intermediate storage unit 24 event attribute analysis unit 25 event information registration unit 26 integrated storage unit 27 application unit (output unit)
31 Control Unit 32 Main Storage Unit 33 External Storage Unit 34 Operation Unit 35 Display Unit 36 Transmission / Reception Unit 39 Control Program 100 Communication Event Log Creation System

Claims (10)

Event data acquisition means for acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
Storage means for converting the event data acquired by the event data acquisition means into data of a fixed data format and storing the data;
A communication event log creation system characterized by comprising:   The event data acquisition means includes a sender of another message transmitted during a predetermined time before and after the time when a specific message is transmitted as a base point, and includes the sender of the specific message. The communication event log creating system according to claim 1, further comprising means for processing event data. The event data acquisition means acquires event attribute information representing a relationship between a communication event corresponding to the event data and a communication event that occurred before the communication event,
The communication event log creation system according to claim 1 or 2, wherein the fixed data format includes an item of the event attribute information.   The event attribute information includes a message included in a message received by the sender in a predetermined period before the communication event, or a message included in the message to be transmitted, or a communication event corresponding to the event attribute information. 4. The communication event log creation system according to claim 3, further comprising information indicating whether or not new transmission information does not include a similar sentence.   The event attribute information is information on the number of times the sender of the communication event has received a sentence included in a message transmitted in the communication event corresponding to the event attribute information or a sentence similar thereto before the occurrence of the communication event. The communication event log creation system according to claim 3 or 4, characterized by comprising:   The event attribute information includes information on the number of times that a sentence included in a message transmitted in a communication event corresponding to the event attribute information has been transferred before the sender of the communication event receives the sentence. The communication event log creation system according to any one of claims 3 to 5.   The event attribute information includes a message that can trigger the occurrence of a communication event corresponding to the event attribute information, and from the occurrence of the communication event including the sender of the communication event as a receiver to the occurrence of the communication event. The communication event log creation system according to any one of claims 3 to 6, including information on a time and a sender of a communication event including a message that can be the trigger.   The event data is information indicating the type of communication means used in the communication event, information indicating the field to which the subject of the message transmitted in the communication event belongs, or information indicating the purpose of the message transmitted in the communication event. The communication event log creation system according to claim 1, comprising at least one. A method for creating a communication event log by a computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
A communication event log creating method characterized by comprising: On the computer,
An event data acquisition step of acquiring event data including information on a message sender, a receiver, and a transmission time of communication events performed by a plurality of communication tools of different types;
A storage step of converting the event data acquired in the event data acquisition step into data of a predetermined data format and storing the data;
A program characterized by having executed.

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