JP6160801B1 - 情報通知装置 - Google Patents
情報通知装置 Download PDFInfo
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- JP6160801B1 JP6160801B1 JP2017520560A JP2017520560A JP6160801B1 JP 6160801 B1 JP6160801 B1 JP 6160801B1 JP 2017520560 A JP2017520560 A JP 2017520560A JP 2017520560 A JP2017520560 A JP 2017520560A JP 6160801 B1 JP6160801 B1 JP 6160801B1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/101—Collaborative creation, e.g. joint development of products or services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/012—Providing warranty services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0668—Management of faults, events, alarms or notifications using network fault recovery by dynamic selection of recovery network elements, e.g. replacement by the most appropriate element after failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q9/00—Arrangements in telecontrol or telemetry systems for selectively calling a substation from a main station, in which substation desired apparatus is selected for applying a control signal thereto or for obtaining measured values therefrom
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- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Economics (AREA)
- Marketing (AREA)
- Entrepreneurship & Innovation (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Tourism & Hospitality (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Data Mining & Analysis (AREA)
- Health & Medical Sciences (AREA)
- Computing Systems (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Environmental & Geological Engineering (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Selective Calling Equipment (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
本発明の実施の形態1に係る情報通知装置の構成について図1から5を用いて説明する。図1は本発明に係る情報通知装置を用いた情報通知システムの構成を示す図である。図2は実施の形態1に係る情報通知装置の機能構成図である。図3は実施の形態1に係る情報通知装置の動作を示すフローチャートである。図4は顧客に通知する機器の置き換えを促す表示の例を示す図である。図5は本発明に係る情報通知装置のハードウェア構成図である。
Claims (7)
- 顧客側の電気機器から送信された使用情報を受信する情報受信部と、
前記使用情報により前記電気機器が十分な性能が得られているかを判定する提示情報判定部と、
前記提示情報判定部により前記電気器が十分な性能を得られていないと判断された場合に、十分な性能が得られていない要因を決定する要因決定部と、
前記要因を改善する改善策を決定する提示情報決定部と、
前記提示情報決定部により決定された情報を表示機器に送信する情報送信部と、
を備えた情報通知装置。 - 前記電気機器の性能または運転状態に関わる外部情報を取得する外部情報取得部を備え、
前記提示情報決定部は、前記使用情報及び前記外部情報に基づいて前記要因を改善する改善策を決定することを特徴とする請求項1に記載の情報通知装置。 - 前記電気機器周辺に設けられ、顧客側の周辺情報を検知する情報検知部を備え、
前記提示情報決定部は、前記使用情報、前記外部情報及び前記周辺情報に基づいて前記要因を改善する改善策を決定することを特徴とする請求項2に記載の情報通知装置 - 前記性能に関わる外部情報は、前記電気機器の同種の電気機器に関する情報であることを特徴とする請求項2または3に記載の情報通知装置。
- 前記電気機器が空気調和機の場合、前記運転状態に関わる外部情報は、天気、気温、湿度、部屋の広さ、部屋の間取り及び家具の配置のうち少なくともいずれか1つに関わる情報であることを特徴とする請求項2から4のいずれか1項に記載の情報通知装置。
- 前記外部情報取得部はネットワークを介して前記外部情報を収集することを特徴とする請求項2から5のいずれか1項に記載の情報通知装置。
- 前記外部情報を入力可能な入力部を備えたことを特徴とする請求項2から6のいずれか1項に記載の情報通知装置。
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/JP2016/069611 WO2018003110A1 (ja) | 2016-07-01 | 2016-07-01 | 情報通知装置 |
Publications (2)
Publication Number | Publication Date |
---|---|
JP6160801B1 true JP6160801B1 (ja) | 2017-07-12 |
JPWO2018003110A1 JPWO2018003110A1 (ja) | 2018-07-05 |
Family
ID=59308980
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2017520560A Active JP6160801B1 (ja) | 2016-07-01 | 2016-07-01 | 情報通知装置 |
Country Status (6)
Country | Link |
---|---|
US (1) | US10797980B2 (ja) |
EP (1) | EP3480763A1 (ja) |
JP (1) | JP6160801B1 (ja) |
CN (1) | CN109313767A (ja) |
TW (1) | TW201802688A (ja) |
WO (1) | WO2018003110A1 (ja) |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002342185A (ja) * | 2001-03-09 | 2002-11-29 | Matsushita Electric Ind Co Ltd | リモートメンテナンスシステム |
JP2004214785A (ja) * | 2002-12-27 | 2004-07-29 | Matsushita Electric Ind Co Ltd | 機器管理システム、機器管理方法、管理装置、被管理機器、管理装置用機器管理プログラム及び被管理機器用機器管理プログラム |
JP2006023051A (ja) * | 2004-07-09 | 2006-01-26 | Mitsubishi Heavy Ind Ltd | 空調サービス支援装置 |
US20110018729A1 (en) * | 2009-07-24 | 2011-01-27 | Yongtae Kim | Home appliance and signal output method thereof |
Family Cites Families (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7139564B2 (en) * | 2000-08-08 | 2006-11-21 | Hebert Thomas H | Wireless communication device for field personnel |
JP2002297804A (ja) | 2001-03-28 | 2002-10-11 | Ricoh Co Ltd | 顧客機器情報収集装置、保守・管理装置、顧客に配置された機器、コール受付装置、顧客機器情報収集方法及び保守・管理方法 |
CN1662859A (zh) | 2002-07-19 | 2005-08-31 | 松下电器产业株式会社 | 设备联动控制装置 |
TWI318283B (en) * | 2007-07-06 | 2009-12-11 | Chunghwa Telecom Co Ltd | Network-based air-conditioning equipment remote monitoring and management system |
CN103053176B (zh) * | 2011-06-27 | 2017-02-08 | 松下知识产权经营株式会社 | 信息通知装置、信息通知系统及信息通知方法 |
US8805000B2 (en) * | 2011-08-23 | 2014-08-12 | Honeywell International Inc. | Mobile energy audit system and method |
US20140365380A1 (en) * | 2012-01-23 | 2014-12-11 | Tata Consultancy Services Limited | Method and System for Monitoring the Health Status of Electronic Appliances |
CN102692066B (zh) * | 2012-06-14 | 2014-11-26 | 四川长虹空调有限公司 | 变频空调故障诊断控制系统及控制方法 |
US9948526B2 (en) * | 2013-05-13 | 2018-04-17 | Panasonic Intellectual Property Corporation Of America | Information management method |
WO2014208040A1 (ja) * | 2013-06-24 | 2014-12-31 | パナソニック インテレクチュアル プロパティ コーポレーション オブ アメリカ | 情報通知方法、プログラム及び情報通知システム |
US9762407B2 (en) * | 2013-09-12 | 2017-09-12 | Panasonic Intellectual Property Corporation Of America | Information notification method |
CN204330370U (zh) * | 2014-12-30 | 2015-05-13 | 广东美的制冷设备有限公司 | 空调器的故障诊断装置 |
-
2016
- 2016-07-01 WO PCT/JP2016/069611 patent/WO2018003110A1/ja unknown
- 2016-07-01 JP JP2017520560A patent/JP6160801B1/ja active Active
- 2016-07-01 US US16/099,747 patent/US10797980B2/en active Active
- 2016-07-01 CN CN201680086509.XA patent/CN109313767A/zh active Pending
- 2016-07-01 EP EP16907343.4A patent/EP3480763A1/en not_active Ceased
- 2016-07-26 TW TW105123543A patent/TW201802688A/zh unknown
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002342185A (ja) * | 2001-03-09 | 2002-11-29 | Matsushita Electric Ind Co Ltd | リモートメンテナンスシステム |
JP2004214785A (ja) * | 2002-12-27 | 2004-07-29 | Matsushita Electric Ind Co Ltd | 機器管理システム、機器管理方法、管理装置、被管理機器、管理装置用機器管理プログラム及び被管理機器用機器管理プログラム |
JP2006023051A (ja) * | 2004-07-09 | 2006-01-26 | Mitsubishi Heavy Ind Ltd | 空調サービス支援装置 |
US20110018729A1 (en) * | 2009-07-24 | 2011-01-27 | Yongtae Kim | Home appliance and signal output method thereof |
Also Published As
Publication number | Publication date |
---|---|
EP3480763A4 (en) | 2019-05-08 |
TW201802688A (zh) | 2018-01-16 |
US10797980B2 (en) | 2020-10-06 |
CN109313767A (zh) | 2019-02-05 |
WO2018003110A1 (ja) | 2018-01-04 |
EP3480763A1 (en) | 2019-05-08 |
US20190140928A1 (en) | 2019-05-09 |
JPWO2018003110A1 (ja) | 2018-07-05 |
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