JP6141680B2 - Order management apparatus and order management system - Google Patents

Description

  The technology of the present disclosure relates to an order management apparatus, an order management system, an order management method, and an order management program that manage the output of a slip in which an order is written at a restaurant or the like.

  In restaurants such as restaurants and pubs, order management systems are used to manage the output of slips that describe customer orders. The order management system includes, for example, a handy terminal that accepts an order, a printer that outputs a slip on which an order is written, a controller that outputs information related to an order input from the handy terminal to the printer as a slip, and the like. The printer outputs, for example, a plurality of types of slips including slips used for managing orders by each customer and slips used for managing cooking in the kitchen (see, for example, Patent Document 1).

JP 2004-310247 A

  By the way, in restaurants, since the space for eating and drinking by customers and the kitchen are separated, the order management system includes an order management printer for outputting slips used for order management, and slips used for cooking management. A cooking management printer for output is prepared separately. If the cooking management printer cannot output a slip due to a communication failure between the controller and the cooking management printer, or a paper out of the cooking management printer, etc., it is output from the cooking management printer. Information about the power slip is output to the order management printer, and a slip used for cooking management is output from the order management printer. If the order management printer cannot output a slip, information about the slip to be output from the order management printer is output to the cooking management printer, and the slip used for order management is output to the cooking management printer. Is output from. That is, when a slip cannot be output by one printer, the slip is output from the other printer different from the original.

  However, if there is a change in the output destination of the slip, not only the slip is output from a printer different from the original, but also the output slip is delivered to the place where the original printer is located. Is needed. Then, if it takes time until the delivery is completed after the slip is output, or if the slip is not delivered, the contents described in the slip are delayed to the target person who needs the details. Or not communicated. For example, when a slip whose output destination has changed is a slip used for cooking management, for example, the item ordered by the customer is provided to the customer later than the other customers. Or not provided to users.

  The technology of the present disclosure provides an order management apparatus, an order management system, an order management method, and an order management program that make it easy for the contents of a slip whose output destination has changed to be communicated to a target person who needs the contents. For the purpose.

  One aspect of the order management device in the technology of the present disclosure is a candidate selection unit that selects a candidate to be a slip output destination from a plurality of output devices, and determines whether the slip can be output or cannot be output by the candidate. And an output destination setting unit that sets an output destination of the slip based on a determination result of the output determination unit. The output destination setting unit sets the output device different from the candidate as the output destination of the slip when the result of the determination by the output determination unit is not output, and the determination by the output determination unit If the result is that output is impossible and output is possible, the candidate is set as the output destination of the detour notification, which is a notification indicating that the candidate has been detoured.

  One aspect of the order management system according to the technique of the present disclosure includes a terminal that outputs order data indicating the content of an order, an order management device that generates slip data indicating the content of a slip based on the order data, and the order management. A plurality of output devices connected to the device. The order management device includes a candidate selection unit that selects a candidate to be the output destination of the slip from the plurality of output devices, and an output determination unit that determines whether the slip can be output or cannot be output by the candidate. An output destination setting unit that sets an output destination of the slip based on a determination result of the output determination unit. The output destination setting unit sets the output device different from the candidate as the output destination of the slip when the result of the determination by the output determination unit is not output, and the determination by the output determination unit When the result is that output is impossible and output is possible, the candidate is set as an output destination of a bypass notification that is a notification indicating that the candidate has been bypassed.

  One aspect of the order management method in the technology of the present disclosure is a step of selecting a candidate to be a slip output destination from a plurality of output devices, and a step of determining whether the slip can be output or not output from the candidate And a step of setting an output destination of the slip based on a determination result of the determination step. In the setting step, when the determination result cannot be output, the output device different from the candidate is set as the output destination of the slip, and the determination result can be output because it cannot be output. The candidate is set as an output destination of a detour notification that is a notification indicating that the candidate has been detoured.

  According to one aspect of the order management program in the technology of the present disclosure, a computer selects a candidate as a slip output destination from a plurality of output devices, and the candidate can output the slip or cannot output the slip. And an output destination setting unit that sets the output destination of the slip based on the determination result of the output determination unit. The output destination setting unit sets the output device different from the candidate as the output destination of the slip when the result of the determination by the output determination unit is not output, and the determination by the output determination unit When the result becomes that output is impossible, the candidate is set as an output destination of a detour notification that is a notification indicating that the candidate has been detoured.

  According to one aspect of the technology of the present disclosure, when the status of the output device candidate becomes outputable from disabled, the candidate for outputting the slip is set as the output destination of the bypass notification. Therefore, as compared with the configuration in which the bypass notification is not output to the output device candidate, it is possible to notify the target person who needs the content of the slip that the output destination of the slip has been selected by bypassing the candidate. Therefore, the target person who needs the contents of the slip not only waits until the slip output from another output device is delivered to the output device candidate, but also grasps that it is a bypassed candidate, for example. In addition, it is possible to obtain a slip output by bypassing a candidate to another output device. As a result, it becomes easier for the subject to be notified of the contents of the slip whose output destination has been changed.

In another aspect of the order management apparatus according to the technique of the present disclosure, the order management device further includes a detour notification data input unit to which detour notification data indicating receipt of the detour notification is input. The output destination setting unit preferably sets the candidate as the output destination of the slip again when the detour notification data is input to the detour notification data input unit.
According to another aspect of the order management device in the technology of the present disclosure, a candidate for an output device is set as an output destination of a slip again by inputting detour notification data. Therefore, compared to a configuration in which the output destination of the slip is not set again, the slip arrives at the target person who needs the contents of the slip even if the slip is not delivered from the output destination set around the candidate. .

In another aspect of the order management device according to the technique of the present disclosure, when the output destination setting unit sets the candidate as the second output destination, the detour destination that is the different output destination is set as the second output destination. It is preferable to set the output destination of a re-output notification that is a notification indicating completion.
According to another aspect of the order management device in the technology of the present disclosure, since the output device of the detour destination is set as the output destination of the re-output notification, the slip output from the detour destination by the re-output notification is Even if the candidate is not delivered, the subject can be notified that the contents of the slip are transmitted. Therefore, after the slip is output from the output device candidate, it is possible to further suppress the delivery of the slip output from the detour destination output device.

In another aspect of the order management device according to the technology of the present disclosure, the order management device further includes a notification data input unit to which notification data indicating that the slip has arrived at the candidate from a detour destination that is the different output device. The output setting unit, when the detour notification data is input to the detour notification data input unit and the notification data is not input to the notification data input unit, as the output destination of the slip again It preferably includes setting candidates.
According to another aspect of the order management device in the technology of the present disclosure, since the slip is output again only when the notification data is not input, the same content as the slip that has already been communicated to the target person. Duplicate slips can be prevented from being output. Therefore, the processing based on the contents of the slip can be suppressed from being performed repeatedly.

According to another aspect of the order management system of the technology of the present disclosure, the order management device further sets the terminal as the detour notification output destination when the candidate is set as the detour notification output destination. Is preferred.
According to one aspect of the order management system in the technology of the present disclosure, since the order management device sets the terminal as the output destination of the bypass notification, the fact that the slip is output bypassing the output device candidate is also sent to the terminal Is output. Therefore, compared to a configuration in which the terminal does not output a detour notification, there are more means for notifying that the output destination of the slip has been changed, so that the content of the slip is easily transmitted to the target person who needs the slip content. Become.

It is a block diagram which shows the structure of the order management system in one Embodiment of the technique of this indication. It is a block diagram which shows the electric constitution of a handy terminal. It is a block diagram which shows the electrical structure of a controller. It is a figure explaining the menu setting information memorize | stored in the data storage part. It is a figure explaining the printer setting information memorize | stored in the data storage part. It is a figure explaining the detour destination candidate information memorize | stored in the data storage part. It is a figure explaining slip output management information memorized by a data storage part. It is a figure explaining the management code printed on each slip. FIG. 2 is a block diagram illustrating an electrical configuration of a printer. It is a figure which shows an example of a cooking instruction | indication slip. It is a figure which shows an example of a guest slip. It is a figure which shows an example of a detour slip. It is a figure which shows an example of a detour list. It is a sequence chart explaining operation | movement of an order management system. It is a sequence chart explaining operation | movement of an order management system. It is a sequence chart explaining operation | movement of an order management system. It is a sequence chart explaining operation | movement of an order management system.

  An embodiment of an order management device, an order management system, an order management method, and an order management program will be described with reference to FIGS. Hereinafter, the configuration of the order management system, the electrical configuration of each component constituting the order management system, the slip output from the printer, and the operation of the order management system will be described in order. In the following, an order management system installed in a restaurant will be described as an example of an order management system.

[Overall configuration of order management system]
As shown in FIG. 1, the order management system 10 includes a handy terminal 20 as a terminal, a controller 30 as an order management device, and printers 40A and 40B as output devices. The order management system 10 includes, for example, one or more handy terminals 20 and two printers 40A and 40B. Bar code readers 40AR and 40BR for reading bar codes are connected to the printers 40A and 40B one by one. In this embodiment, the order management system 10 will be described by taking a configuration including two printers as an example. However, the order management system 10 may include one printer or three or more printers. May be. Of the two printers, one printer is set as the cooking printer 40A, and the other printer is set as the guest printer 40B. The cooking printer 40A outputs a cooking instruction slip 51 used for managing cooking in the kitchen, and the guest printer 40B outputs a guest slip 52 used for managing customer orders.

  The handy terminals 20 are carried one by one by employees, for example. A user's order is input to the handy terminal 20 by an employee, and the handy terminal 20 generates order data indicating the contents of the order from the input information. The controller 30 is arranged at one corner of the restaurant, and order data is transmitted to the controller 30 from the handy terminal 20. The controller 30 generates cooking instruction slip data, which is data for outputting the cooking instruction slip 51, and guest slip data, which is data for outputting the guest slip 52, based on the order data.

  For example, the cooking printer 40A is disposed in a kitchen, and cooking instruction slip data is transmitted from the controller 30 to the cooking printer 40A, for example. For example, the guest printer 40B is arranged near a space where a guest seat is installed in a restaurant, and for example, guest slip data is transmitted from the controller 30 to the guest printer 40B. Each printer 40A, 40B outputs a cooking instruction slip 51 or a guest slip 52 based on the received slip data.

  Here, for example, when the communication between the controller 30 and the cooking printer 40A cannot be performed, or when the cooking printer 40A runs out of paper or a paper jam occurs, the cooking slip may not be output from the cooking printer 40A. . In this case, the controller 30 bypasses the cooking printer 40A and transmits the cooking instruction slip data to the guest printer 40B, thereby causing the guest printer 40B to output the cooking instruction slip. In the following, a process in which the controller 30 detours one printer as a slip output destination to output a slip from the other printer is set as a bypass output process.

[Electrical configuration of handy terminal]
The electrical configuration of the handy terminal 20 will be described with reference to FIG.
As shown in FIG. 2, the handy terminal 20 includes an input unit 21, a terminal control unit 22, an order data generation unit 23, a display unit 24, and a communication unit 25. The input unit 21 is connected to an input device including, for example, a membrane key corresponding to a menu name, a touch panel key, and a numeric keypad. The input unit 21 includes a table number, the number of users, a menu name, and the like. Information about the order is input from the input device. The terminal control unit 22 controls driving of the input unit 21, the order data generation unit 23, the display unit 24, and the communication unit 25.

  In the order data generation unit 23, data related to the order input from the input unit 21 is input via the terminal control unit 22, and order data indicating the ordered content is generated. The display unit 24 is, for example, a liquid crystal display, and display data indicating the menu name and quantity processed by the order data generation unit 23 is input to the display unit 24 via the terminal control unit 22. The contents based on the displayed data are displayed. For example, the communication unit 25 transmits various data to the controller 30 and the printers 40A and 40B by wireless communication, and receives various data from the controller 30 and the printers 40A and 40B by wireless communication.

[Controller electrical configuration]
The electrical configuration of the controller 30 will be described with reference to FIGS. In the following, after describing the electrical configuration of the controller 30, various information stored in the data storage unit of the controller 30 will be described.

The electrical configuration of the controller will be described with reference to FIG.
As shown in FIG. 3, the controller 30 is a computer having a communication function, and includes a control unit 31, a communication unit 32, a data storage unit 33, a slip data processing unit 34, and an order data processing unit 35. Yes. The control unit 31 controls driving of the communication unit 32, the data storage unit 33, the slip data processing unit 34, and the order data processing unit 35 according to the order management program.

  Similar to the communication unit 25 of the handy terminal 20, the communication unit 32 transmits various data to the handy terminal 20 and the printers 40A and 40B, for example, by wireless communication, and the handy terminal 20, and each Various data are received from the printers 40A and 40B.

  The slip data processing unit 34 includes a candidate selection unit 34a, an output determination unit 34b, and an output destination setting unit 34c. The candidate selection unit 34a selects a candidate to be a slip output destination from the cooking printer 40A and the guest printer 40B. The output determination unit 34b determines whether or not the slip can be output with the candidate selected as the output destination. The output destination setting unit 34c outputs the output destination of the slip that bypasses the candidate and the output destination of the bypass list as a bypass notification that notifies that the candidate is bypassed when the selected candidate cannot output the slip. Are set from the cooking printer 40A and the guest printer 40B. On the other hand, the output destination setting unit 34c sets the candidate as the output destination of the slip when the selected candidate can output the slip.

  The slip data processing unit 34 includes a bypass list data input unit 34d, a bypass notification data input unit 34e, and an output slip data generation unit 34f, which are examples of bypass notification data. The detour list data input unit 34d accepts input of detour list data that is an example of detour notification data received by the communication unit 32, and the detour list data is transmitted from each printer 40A and 40B and received by the communication unit 32. .

  The bypass notification data input unit 34e similarly receives the input of the bypass notification data received by the communication unit 32, and the bypass notification data is transmitted from each of the printers 40A and 40B and received by the communication unit 32. The output slip data generation unit 34f generates slip data together with other functional units included in the slip data processing unit 34, and the slip data is transmitted from the communication unit 32 and received by the printers 40A and 40B.

The order data processing unit 35 receives the input of the order data received by the communication unit 32, and the order data is transmitted from the handy terminal 20 and received by the communication unit 32.
The control unit 31 stores the detour list data, detour notification data, and order data described above in the data storage unit 33 and uses them for the slip data processing in the slip data processing unit 34.
The data storage unit 33 stores various data used for generating the slip data in the slip data processing unit 34, for example, the above-described bypass list data, bypass report data, order data, and the like.

Information stored in the data storage unit 33 will be described with reference to FIGS.
The data storage unit 33 of the controller 30 stores a format for each type of slip output by the order management system 10. The types of slips include, for example, a cooking instruction slip 51, a guest slip 52, a later bypass slip 53 output when the output destination is changed from the above-mentioned candidates, and a later bypass list 54, and a bypass. A reissue notification for notifying that a voucher having the same content as the voucher has been reissued is included. Note that the formats of the cooking instruction slip 51 and the guest slip 52 are associated with a slip name column 322 of printer output setting information 320 described later.

  As shown in FIG. 4, menu setting information 310 is stored in the data storage unit 33. In the menu setting information 310, a menu name column 311 composed of menu names that can be included in order data is stored. The cooking instruction slip column 312 and the guest slip column 313 are associated with each other. The menu name column 311 includes a plurality of different menus, and each menu name is associated with one piece of data constituting the cooking instruction slip column 312 and one piece of data constituting the guest slip column 313. ing. Each slip column 312 and 313 includes data indicating whether the cooking instruction slip 51 or the guest slip 52 needs to be output when each menu name is included in the order data. In FIG. 4, the data indicating that the output of the slips 51 and 52 is necessary is indicated by a single circle for convenience, and the data indicating that the output of the slips 51 and 52 is not required is blank for convenience. It is shown in

  For example, when the order data includes ice cream as a menu name, the data associated with the ice cream in the two slip columns 312 and 313 are referred to, and the output of each of the cooking instruction slip 51 and the guest slip 52 is displayed. The controller 30 recognizes that it is necessary.

  In FIG. 4, it is associated that it is necessary to output the cooking instruction slip 51 and the guest slip 52 to almost all menu names. However, depending on the location where the cooking printer 40A is disposed, it may be associated with the need to output the cooking instruction slip 51 for at least one menu name. Alternatively, it is preferable to associate that it is not necessary to output the cooking instruction slip 51 if the menu does not require cooking, such as a drink bar shown in FIG. Similarly, for the guest printer 40B, depending on the location where the guest printer 40B is arranged, it may be associated with at least one menu name that the guest slip 52 need not be output.

  As shown in FIG. 5, the printer output setting information 320 is stored in the data storage unit 33. In the printer output setting information 320, a slip name column 322, a printer identification data column 323, a retry time column 324, and a slip identification data column 325 are associated with the printer name column 321. The printer name column 321 includes a cooking printer 40A and a guest printer 40B, and the slip name column 322 includes a cooking instruction slip and a guest slip. The printer identification data string 323 includes “1” and “2”, which are data for identifying the printers 40A and 40B. In the printer identification data string 323, “1” is associated with the cooking printer. 2 ”is associated with the guest printer.

  The retry time column 324 indicates a time during which the controller 30 repeatedly transmits the slip data when the printers 40A and 40B cannot output the slip even if the controller 30 transmits the slip data, for example, several tens of seconds to several hundreds. It consists of data indicating the time in seconds. Until the retry time elapses, the controller 30 repeatedly transmits the slip data every several seconds to several tens of seconds, for example. Even if the controller 30 transmits the slip data until the retry time elapses with respect to the printers 40A and 40B, the printers 40A and 40B may not output the slip. In this case, the controller 30 selects the printers 40A and 40B associated with the printer output setting information 320, that is, a printer different from the printer with the highest output priority set as an output destination candidate. Send the slip data. In the retry time column 324, for example, data indicating 30 seconds is associated with the cooking printer, and for example, data indicating 45 seconds is associated with the guest printer.

  In the slip identification data column 325, the data indicating “C” is associated with the cooking printer by being associated with the cooking instruction slip in the slip name column 322, and the data indicating “G” is the guest in the slip name column 322. By being associated with the slip, it is associated with the guest printer.

  The candidate selection unit 34a of the slip data processing unit 34 selects data constituting the printer name column 321 and data constituting the slip name column 322 of the printer output setting information 320 when selecting a candidate of the slip output destination. refer. The candidate selection unit 34a selects the cooking printer 40A as the output destination candidate of the cooking instruction slip 51 based on the data constituting the printer name string 321 and the slip name string 322, and the guest printer as the output destination candidate of the guest slip 52 Select 40B.

  As shown in FIG. 6, the detour destination candidate information 330 is stored in the data storage unit 33, and in the detour destination candidate information 330, the detour destination printer identification data string 332 is associated with the slip name string 331. Yes. The cooking instruction slip in the slip name column 331 is associated with “2” indicating the guest printer 40B in the bypass destination printer identification data column 332, and the bypass destination printer identification data column 332 is associated with the guest slip in the slip name column 331. Is associated with “1” indicating the cooking printer 40A.

  In the example of the bypass destination candidate information 330 shown in FIG. 6, each of the cooking instruction slip and the guest slip in the slip name column 331 is associated with only data corresponding to one printer as bypass destination printer identification data. It has been. However, for example, if the order management system 10 includes three or more printers, a plurality of detour destination printer data may be specified for each of the cooking instruction slip and the guest slip.

  In the output destination setting unit 34c, when the printer candidate selected by the candidate selection unit 34a can output a slip, the candidate selection unit 34a configures the data constituting the slip name column 322 and the printer identification data column 323. Candidates selected with reference to the data are set as output destinations of the slips 51 and 52. On the other hand, when the printer candidate selected by the candidate selection unit 34a cannot output a slip, the output destination setting unit 34c refers to the slip name column 331 and the detour destination printer identification data column 332 to check each slip 51. , 52 are selected and set.

  As shown in FIG. 7, the data storage unit 33 stores slip output management information 340. The slip output management information 340 includes a slip number column 341, a slip output column 342, a bypass flag column 343, and a bypass list output column. 344, detour data input sequence 345, notification data input sequence 346, and recurrence matrix 347. The slip number column 341 includes a plurality of slip numbers that can identify slips, and includes, for example, a three-digit number from “001” to “999”. Each slip number constituting the slip number column 341 includes a slip output column 342, a bypass flag column 343, a bypass list output column 344, a bypass data input column 345, a notification data input column 346, and a recurrence matrix 347. Are associated with each other. Each of the columns 342 to 347 excluding the slip number column 341 includes a plurality of management codes including a slip type, a slip number, and a printer identifier corresponding to either printer identification data or bypass destination printer identification data.

  The slip output column 342 includes data indicating whether the cooking printer 40A or the guest printer 40B has output a cooking instruction slip or a guest slip. The data includes a management code as data indicating that the cooking printer 40A or the guest printer 40B has output a cooking instruction slip or a guest slip. In the slip output column 342, when the cooking printer 40A or the guest printer 40B outputs the cooking instruction slip or the guest slip, the cooking instruction slip data or the guest slip data is associated with the slip number associated with the output slip. Corresponding data is associated as a management code.

  The detour flag column 343 includes data indicating whether or not the guest printer 40B has output the cooking instruction slip or the cooking printer 40A has output the guest slip by the detour output processing for the slip output. The data includes a management code indicating that the guest printer 40B has output the cooking instruction slip, or a management code indicating that the cooking printer 40A has output the guest slip. In the detour flag column 343, when the guest printer 40B outputs a cooking instruction slip, or when the cooking printer 40A outputs a guest slip, the output cooking instruction slip or the slip number associated with the guest slip is displayed. On the other hand, data corresponding to the slip is associated as a management code.

  The bypass list output column 344 includes data indicating whether the cooking printer 40A or the guest printer 40B has output a bypass list, and the data indicates that the cooking printer 40A or the guest printer 40B has output the bypass list. Contains a management code. In the detour list output column 344, when the cooking printer 40A or the guest printer 40B outputs the detour list, the data corresponding to the detour list is used as a management code for the slip number associated with the output detour list. It is associated.

  The detour data input column 345 includes data indicating whether or not the controller 30 has received detour list data generated from the management code printed on the detour list, and the detour list data is input to the data. Management code is included. In the detour data input column 345, when the controller 30 inputs detour list data, data corresponding to the detour list is associated as a management code with the slip number associated with the input detour list.

  The notification data input column 346 includes data indicating whether or not the controller 30 has input notification data generated from the detour information slip printed as a part of the detour slip, and the report data is input to the data. A management code indicating that this has been done is included. In the notification data string 346, when the controller 30 inputs notification data, data corresponding to the notification data is associated as a management code with the slip number associated with the input notification data.

The recurrence matrix 347 indicates whether the cooking printer 40A set as the output destination again outputs a cooking instruction slip, or whether the guest printer 40B set as the output destination again outputs a guest slip. Consists of the data shown. The data includes a management code indicating whether the cooking printer 40A has output a cooking instruction slip as a re-output destination, or a management code indicating whether the guest printer 40B has output a guest slip as a re-output destination. Is included. Then, when each printer set as the output destination again outputs a corresponding cooking instruction slip or guest slip in the recurrence matrix 347, the following processing is performed. That is, the data corresponding to the cooking instruction slip data or the guest slip data is associated with the slip number associated with either the output cooking instruction slip or the guest slip as a management code.
The data storage unit 33 stores the contents included in the order data input from the handy terminal 20 in association with the slip number as order management data.

The configuration of the management code stored in the slip output management information 340 will be described with reference to FIG.
As shown in FIG. 8, the management code 360 is indicated by an input data identifier 361 represented by one alphabet, a slip identifier 362 corresponding to the above-described slip identification data, and a three-digit number in order from the left side of the page. Slip number data 363 and printer identifier 364 corresponding to printer identification data or detour destination printer identification data indicated by a single digit.

  The input data identifier 361 is an identifier indicating the type or list of slips output from the printers 40A and 40B, and one of blank, “U”, and “L” is used. Note that a blank indicates a cooking instruction slip or a guest slip, “U” indicates a bypass information slip, and “L” indicates a bypass list. The slip identifier 362 is an identifier indicating the type of slip output from each of the printers 40A and 40B. “C” indicates a cooking instruction slip and “G” indicates a guest slip. The slip number data 363 is a number indicating the slip number of the output slip or the slip number of the slip included in the list, and is configured by the same number as the slip number column 341. As the printer identifier 364, “1” or “2” that indicates the output destination printer is used. As described above, “1” indicates the cooking printer 40A, and “2” indicates the guest printer 40B. Is shown. The printer identifier 364 corresponds to printer identification data or detour destination printer identification data.

[Electrical configuration of printer]
With reference to FIG. 9, the electrical configuration of each of the printers 40A and 40B will be described. The cooking printer 40A and the guest printer 40B have the same configuration for outputting slips.
Each of the printers 40A and 40B includes a control unit 41, a communication unit 42, a data storage unit 43, a printing mechanism driving unit 44, and a barcode reader driving unit 45. The control unit 41 controls driving of the communication unit 42, the data storage unit 43, the printing mechanism driving unit 44, and the barcode reader driving unit 45.

  Similar to the communication unit 25 of the handy terminal 20, the communication unit 42 transmits various data to the handy terminal 20 and the controller 30 by wireless communication, for example, and from the handy terminal 20 and the controller 30 by wireless communication. Receive data.

  The communication unit 42 includes a slip data input unit 42a, a detour list data output unit 42b, and a notification data output unit 42c. The slip data input unit 42a receives the slip data output from the controller 30 and receives the printers 40A and 40B. To enter. The bypass list data output unit 42 b transmits the bypass list data generated by the barcode readers 40 AR and 40 BR to the controller 30. The notification data output unit 42 c transmits the notification data generated by the barcode readers 40 AR and 40 BR to the controller 30. Further, the communication unit 42 transmits output completion data indicating that the output of the slip or the list based on the various data transmitted from the controller 30 is completed to the controller 30.

  Each of the barcode readers 40AR and 40BR includes an output unit, and the output unit reads the bypass list data or report data generated by reading the barcode of the bypass list data or report data under the control of the control unit 41. Output to. The barcode read by each barcode reader 40AR, 40BR includes, for example, “L” indicating a bypass list or “U” indicating a bypass information slip.

  The control unit 41 stores the slip data received by the communication unit 42, the detour list data transmitted by the communication unit 42, and the notification data transmitted by the communication unit 42 in the data storage unit 43. The control unit 41 generates print data for printing a slip using the slip data received by the communication unit 42, generates a control signal based on the print data, and outputs the control signal to the printing mechanism driving unit 44. The control unit 41 causes the barcode reader driving unit 45 to monitor whether or not barcode reading is being performed.

  The printing mechanism driving unit 44 generates a driving signal for driving the printing mechanism in accordance with a control signal from the control unit 41, and outputs the generated driving signal to the printing mechanism to generate a slip corresponding to the slip data. To print. The barcode reader driving unit 45 outputs a drive signal for enabling barcode reading to the barcode readers 40AR and 40BR. The barcode reader driving unit 45 monitors whether or not the barcode is being read according to the control signal of the control unit 41, and when the barcode is read by the barcode readers 40AR and 40BR, the barcode reader Data read by 40AR and 40BR is output to the control unit 41.

[Voucher type]
The types of slips output from the printers 40A and 40B will be described with reference to FIGS.
As shown in FIG. 10, in the cooking instruction slip 51, a slip name 51a is printed above the page, and the slip number 51b, the barcode 51c, and the contents of the barcode 51c are displayed below the slip name 51a. A management code 360A for visual understanding is printed in order from the upper side of the page. In the barcode 51c, data included in the management code 360A, that is, “blank” as an input data identifier, “C” as a slip identifier, “001” as slip number data, and “1” as a printer identifier. Is indicated by a plurality of bars. Therefore, when the bar code 51c is read by the bar code readers 40AR and 40BR connected to the printers 40A and 40B, the bar code readers 40AR and 40BR send a slip identifier to the communication unit 42 of the printers 40A and 40B. The bar code data including the slip number and printer identification data is output. Below the cooking instruction slip 51, an order content 51d is printed, and the order content 51d includes a menu name, the quantity of each menu, and the like.

  As shown in FIG. 11, in the guest slip 52, a slip name 52 a is printed above the paper surface as in the cooking instruction slip 51. Below the slip name 52a, a slip number 52b, a barcode 52c, and a management code 360B for visually understanding the contents of the barcode 52c are printed in order from the upper side of the page. In the bar code 52c, the data included in the management code 360B is indicated by a plurality of bars, like the bar code 51c of the cooking instruction slip 51. Below the guest slip 52, an order content 52d is printed, and the order content 52d includes a menu name, a quantity of each menu, an amount for each menu, a total amount, and the like.

  As shown in FIG. 12, the detour slip 53 output after changing the output destination is composed of a detour information slip 53A and an instruction slip 53B, and the detour information slip 53A and the instruction slip 53B are partially cut. The formed paper surfaces are connected by a connecting portion 53C having a small width in the left-right direction. For example, when the cooking instruction slip 51 is output after changing the output destination, the same information as the cooking instruction slip 51 described above is printed on the instruction slip 53B, and the guest slip 52 is output after changing the output destination. In this case, the instruction slip 53B has the same content as the guest slip 52 described above. Hereinafter, a case where the cooking instruction slip 51 is output after the output destination is changed will be described.

Almost the entire detour information slip 53A is printed with detour information 53A1 indicating which printer 40A, 40B of the cooking printer 40A and the guest printer 40B is detoured as an output destination. In the detour information 53A1, when the cooking printer 40A is detoured as the output destination, the detouring of the cooking printer 40A is printed, whereas when the guest printer 40B is detoured as the output destination, the guest printer 40B is detoured. Is printed. A bar code 53A2 is printed on the right side of the detour information 53A1 in the left-right direction on the paper surface, and a management code 360C1 is printed below the bar code 53A2 so that the contents of the bar code 53A2 can be visually understood. That is, in the bar code 53A2, “U” as an input data identifier, “C” as a slip identifier, “002” as slip number data, and “2” as a printer identifier are indicated by a plurality of bars. ing.
In the instruction slip 53B, as in the cooking instruction slip 51, a slip name 53B1, a slip number 53B2, a barcode 53B3, a management code 360C2, and an order content 53B4 are printed.

  As shown in FIG. 13, in the bypass list 54, a slip name 54a is printed above the page, and a slip number 54b and output printer information 54c are sequentially displayed from the top of the page to the lower left of the slip name 54a. Printed. The slip number 54b indicates the slip number of the slip output by the bypass output process, and the output printer information 54c indicates the name of the printer that output the bypass slip 53. On the lower right side of the slip name 54a, a barcode 54d and a management code 360D for visually understanding the content of the barcode 54d are printed in order from the top of the page, and the barcode 54d includes the management code 360D. Data is represented by multiple bars.

[Operation of order management system]
The operation of the order management system 10 will be described with reference to FIGS. Of the operations of the order management system described below, the operations performed by the controller 30 are performed by the control unit 31 controlling each unit according to the order management program as described above.

  When the order management system 10 is used, power is first supplied to each handy terminal 20, the controller 30, and each of the printers 40A and 40B. Next, the communication unit 25 of each handy terminal 20 generates and outputs connection request data for the controller 30. When the connection request data is input, the communication unit 32 of the controller 30 generates and outputs connection response data for the handy terminal 20 that has output the connection request data. When the communication unit 25 of the handy terminal 20 inputs the connection response data, wireless communication between each handy terminal 20 and the controller 30 becomes possible.

  Similarly to each handy terminal 20, the printers 40 </ b> A and 40 </ b> B also generate and output connection request data for the controller 30 by the communication unit 42 of each printer 40 </ b> A and 40 </ b> B. When the connection request data is input, the communication unit 32 of the controller 30 generates and outputs connection response data for the printers 40A and 40B that output the connection request data. When the communication units 42 of the printers 40A and 40B input connection response data, wireless communication between the printers 40A and 40B and the controller 30 becomes possible.

[Output process of slip]
With reference to FIG. 14, the operation of the order management system 10 when no output failure occurs in the printers 40A and 40B will be described. In the following, an operation in the case where “001” is associated with the slip managed by the order management system 10 as the slip number will be described.

  As shown in FIG. 14, the input unit 21 of the handy terminal 20 outputs data related to the order to the order data generation unit 23, and the order data generation unit 23 generates the order data (step S1501). As a result, an order is input to the order management system 10. The order data generation unit 23 transmits the order data to the controller 30 via the communication unit 25 (step S1502), and the order data processing unit 35 of the controller 30 receives the input of the order data via the communication unit 32. That is, the order data processing unit 35 processes the order data (step S1503). The order data processing unit 35 outputs the received order data to the data storage unit 33, and the data storage unit 33 stores the contents included in the order data as order management data associated with the slip number.

  The order data processing unit 35 outputs the received order data to the slip data processing unit 34, and the output slip data generation unit 34 f of the slip data processing unit 34 performs the slip name column 322 of the menu setting information 310 and the printer output setting information 320. And select the format of the slip data to be generated. Each format is associated with a slip identifier. For example, when the menu name included in the order data is steak, the cooking instruction slip column 312 is associated with a single circle, that is, data indicating that the slip needs to be output, and the guest slip column In 313, a single circle, that is, data indicating that it is necessary to output a slip is associated. Therefore, a cooking instruction slip format associated with “C”, which is a slip identifier indicating a cooking instruction slip, and a guest slip format associated with “G”, which is a slip identifier indicating a guest slip, generate output slip data. It is selected by the part 34f.

  The candidate selection unit 34a of the slip data processing unit 34 refers to the printer name column 321, the slip name column 322, and the printer identification data column 323 of the printer output setting information 320, and outputs the output destination to the selected format. Select candidates for. That is, the candidate selection unit 34a associates the printer identification data of the output destination candidate with each format. At this time, the candidate selection unit 34a associates “1” as printer identification data with the cooking instruction slip format, and associates “2” with printer identification data with the guest slip format.

  Thereby, slip data in which a management code composed of a slip identifier, a slip number, and a printer identifier is associated is generated. For example, data associated with the management code “C001-1” is generated as the slip data of the cooking instruction slip 51, and the management code “G001-2” is correlated as the slip data of the guest slip 52. Data is generated. Next, the output destination setting unit 34c sets a printer as an output destination of each slip data based on the printer identifier associated with each slip data (step S1504). In this way, the candidate selection unit 34a and the output slip data generation unit 34f of the slip data processing unit 34 perform processing related to generation of slip data.

  The slip data processing unit 34 outputs the generated slip data to the communication unit 32, and the communication unit 32 transmits the slip data to the printers 40A and 40B corresponding to the printer identifier associated with the slip data. Specifically, the communication unit 32 transmits the slip data associated with the management code “C001-1” to the cooking printer 40A (step S1505), and the management code “G001-2” is associated. The slip data is transmitted to the guest printer 40B (step S1507).

  In the cooking printer 40A, the slip data input unit 42a of the communication unit 42 receives the slip data and outputs it to the control unit 41, and the control unit 41 generates print data based on the slip data. The controller 41 generates and outputs a control signal based on the print data. The printing mechanism driving unit 44 generates and outputs a driving signal based on the control signal, and the printing mechanism outputs the cooking instruction slip 51 on which “C001-1” is printed as a management code (step S1506). When the output of the cooking instruction slip 51 is completed, the communication unit 42 of the cooking printer 40A transmits the output completion data to the controller 30 and the communication unit 32 of the controller 30 receives it. The communication unit 32 outputs the received output completion data to the control unit 31, and the control unit 31 stores “C001-1”, which is a management code associated with the cooking instruction slip data output in step S1505. The data is stored in the storage unit 33. The data storage unit 33 associates the input management code “C001-1” with the slip number “001” in the slip output column 342.

  In the guest printer 40B, when the slip data input unit 42a receives the slip data, the same processing as the cooking printer 40A is performed, and the guest slip 52 is output (step S1508). In the data storage unit 33, the input management code “G001-2” is associated with the slip number “001” in the slip output column 342.

[Voucher detour output processing]
With reference to FIG. 15, for example, the operation of the order management system 10 when the cooking printer 40 </ b> A is bypassed as the output destination of the cooking instruction slip due to an output failure in the cooking printer 40 </ b> A will be described. 15 to 17, the operation when “002” is associated with the slip managed by the order management system 10 as the slip number will be described.

  As shown in FIG. 15, the input unit 21 of the handy terminal 20 outputs data relating to the order to the order data generation unit 23, and the order data generation unit 23 generates the order data (step S1601). The order data generation unit 23 transmits the order data to the controller 30 (step S1602), the communication unit 32 of the controller 30 receives the order data, and the order data processing unit 35 performs the order processing (S1604). At this time, in the cooking printer 40A, for example, an output failure has occurred due to a failure in wireless communication with the controller 30 (step S1603).

  The order data processing unit 35 outputs the order data to the slip data processing unit 34, and the output slip data generation unit 34 f of the slip data processing unit 34 outputs the menu setting information 310 and the slip name column 322 of the printer output setting information 320. Select the format of slip data to be generated by reference. Then, the candidate selection unit 34a of the slip data processing unit 34 refers to the printer output setting information 320 and selects an output destination candidate for the selected format. Thereby, for example, data associated with the management code “C002-1” is generated as the slip data of the cooking instruction slip 51, and the management code “G002-2” is supported as the slip data of the guest slip 52. The attached data is generated. Next, the output destination setting unit 34c sets a printer as an output destination of each slip data based on the printer identifier associated with each slip data (step S1605).

  The slip data processing unit 34 outputs the generated slip data to the communication unit 32, and the communication unit 32 transmits the slip data to the printers 40A and 40B corresponding to the printer identifier associated with the slip data. Specifically, the communication unit 32 transmits the slip data associated with “C002-1” as the management code to the cooking printer 40A (step S1606), and the slip associated with “G002-2” as the management code. Data is transmitted to the guest printer 40B (step S1607). In the guest printer 40B, when the slip data input unit 42a receives the slip data associated with “G002-2” as the management code, the guest slip 52 is output (step S1608).

  On the other hand, since there is an output failure in the cooking printer 40A, received data indicating that the cooking printer 40A has received the cooking slip data is input to the controller 30 from the communication unit 42 of the cooking printer 40A within a predetermined time. Not. Therefore, the communication unit 32 of the controller 30 transmits the slip data to the cooking printer 40A at a predetermined interval until the time stored in the retry time sequence 324 of the printer output setting information 320 has elapsed.

  When the received data is not transmitted from the cooking printer 40A even after the retry time has elapsed, the output determination unit 34b determines that the cooking printer 40A cannot output the slip, and the output destination setting unit 34c provides detour destination candidate information. 330 is referred to. The output destination setting unit 34c refers to the bypass destination printer identification data string 332 in which the printer different from the printer output setting information 320 in the bypass destination candidate information 330 is associated, and associates it with the slip data of the cooking instruction slip 51. The printer identifier to be set is set to “2”. As described above, the output slip data generation unit 34f, the candidate selection unit 34a, and the output destination setting unit 34c have the instruction slip data associated with the management code “C002-2” as the instruction slip data of the instruction slip 53B. Process related to generation of.

  When the output determination unit 34b determines that the cooking printer 40A cannot output, the output slip data generation unit 34f refers to the format of the detour information slip 53A. In the output slip data generation unit 34f, “U” is associated as the input data identifier 361, and “C”, which is the same slip identifier as the slip identifier included in the management code of the instruction slip 53B, is associated as the slip identifier 364. The slip data of the detour information slip 53A is generated. At this time, the output destination setting unit 34c associates the same printer identifier as the slip data of the instruction slip 53B with the format of the bypass information slip 53A. As described above, the output slip data generation unit 34f and the output destination setting unit 34c are related to generation of data associated with the management code “UC002-2” as the bypass information slip data of the bypass information slip 53A. Is performed (step S1605).

  The slip data processing unit 34 outputs the generated slip data to the communication unit 32, and the communication unit 32 includes the detour information slip data associated with the management code “UC002-2” and the management code “C002”. -2 "is transmitted to the guest printer 40B (step S1609). The guest printer 40B outputs a bypass slip 53 composed of the bypass information slip 53A and the instruction slip 53B based on the input slip data (step S1610). Note that the detour output process (step S2000) is configured by steps S1604 to S1610 described above. When the output of the bypass slip 53 is completed, the communication unit 42 of the guest printer 40B transmits output completion data indicating the completion of output of the bypass slip 53 to the controller 30, and the controller 30 receives the output completion data. Upon receiving the output completion data, the control unit 31 uses “UC002-2”, which is the management code associated with the detour information slip data output in step S1609, and the management code associated with the instruction slip data. A certain “C002-2” is stored in the data storage unit 33. Of the two management codes, the data storage unit 33 stores “UC002-2”, which is the management code associated with the detour information slip data including the input data identifier “U”, in the detour flag column 343. Corresponding to the slip number “002”. On the other hand, the data storage unit 33 associates “C002-2”, which is the management code associated with the instruction slip data, with the slip number “002” in the slip output column 342.

If the cooking instruction slip 51 is not output due to a failure of the printing mechanism such as a paper break or paper jam in the cooking printer 40A, the controller 30 transmits the cooking instruction slip data to the cooking printer 40A in step S1606. Is possible. However, since the printing mechanism of the cooking printer 40A cannot output the cooking instruction slip 51, the controller 30 cannot receive the output completion data even if a predetermined time elapses from the output of the cooking instruction slip data. At this time, the output determination unit 34b of the controller 30 determines that the cooking printer 40A is in an output disabled state.
And after the output judgment part 34b judges that the output of the cooking printer 40A is impossible, the same process as the case where the wireless communication between the controller 30 and the cooking printer 40A cannot be performed as mentioned above is performed.

[Reissue process of slip]
With reference to FIG. 16, the operation of the order management system 10 when the cooking instruction slip output by the detour output processing is reissued from the cooking printer 40 </ b> A after the output failure in the cooking printer 40 </ b> A is resolved will be described. To do.
As shown in FIG. 16, the processing from step S1701 to step S1703 is the same as the processing from step S1601 to step S1603 in FIG. In step S2000, the detour output process for the cooking instruction slip 51 having the slip number "002" is performed.

  When the output failure in the cooking printer 40A is recovered, the cooking printer 40A transmits recovery notification data for notifying that the output failure has been recovered to the controller 30 via the communication unit 42 (step S1704). When the communication unit 32 of the controller 30 receives the recovery notification data, the output determination unit 34b of the slip data processing unit 34 determines that the cooking printer 40A has returned from a state in which the slip cannot be output and is ready for output. Then, the output slip data generation unit 34 f of the slip data processing unit 34 refers to the detour flag string 343 in the slip output management information 340 of the data storage unit 33. The output slip data generation unit 34f detects that the management code “UC002-2” associated with the slip number “002” is included in the detour flag column 343, and “002” is the slip number. To extract. The output slip data generation unit 34f refers to the detour list output column 344 and the notification data input column 346 of the slip output management information 340.

  The output slip data generation unit 34 f detects that the management code associated with the slip number “002” is not included in each of the bypass list output column 344 and the notification data input column 346, and the bypass list 54 To generate detour list data, which is slip data for outputting (step S1705). The bypass list data is associated with “L” that is an input data identifier.

  At this time, the output slip data generation unit 34 f refers to the detour list format stored in the data storage unit 33 and associates the extracted slip number “002” with the format. Further, the candidate selecting unit 34a refers to “C”, which is the slip identifier 364 of the detour flag column 343 associated with the slip number “002” of the slip output management information 340, and sets the cooking instruction slip to the format. Associate the same printer identifier. Then, the output destination setting unit 34c sets the output destination candidate selected by the candidate selection unit 34a as the output destination of the bypass list because the output determination unit 34b determines that the cooking printer 40A can output. In this way, the output slip data generation unit 34f and the candidate selection unit 34a perform processing related to generation of detour list data associated with the management code “LC002-1” (step S1705). In this way, a detour notification generation process is performed.

  The slip data processing unit 34 transmits the bypass list data to the cooking printer 40A via the communication unit 32 (step S1706), and the communication unit 42 of the cooking printer 40A receives the bypass list data. The cooking printer 40A outputs the bypass list 54 on which “LC002-1” is printed as the management code based on the received bypass list data (step S1707).

  When the state of the cooking printer 40 </ b> A becomes outputable from disabled, the candidate set as the output destination of the cooking instruction slip 51 is set as the output destination of the bypass list 54. Therefore, compared to the configuration in which the bypass list 54 is not output to the cooking printer 40A, the output destination of the cooking instruction slip 51 is selected by bypassing the cooking printer 40A for the subject who needs the contents of the cooking instruction slip 51. That is, it can be notified that the output destination is the guest printer 40B. Therefore, the subject who needs the contents of the cooking instruction slip 51 not only waits for the cooking instruction slip 51 output from the guest printer 40B to be delivered to the cooking printer 40A, but also sends the detour slip 53 to the guest printer 40B. It is also possible to go to pick up. As a result, the contents of the cooking instruction slip 51 whose output destination has been changed are easily transmitted to the target person.

  The communication unit 42 of the cooking printer 40A transmits output completion data indicating that the output of the bypass list is completed to the controller 30, and the controller 30 receives the output completion data. When the controller 30 receives the output completion data, the control unit 31 of the controller 30 stores “LC002-1”, which is the management code associated with the detour list data output in step S1706, in the data storage unit 33. . The data storage unit 33 associates the management code “LC002-1” with the slip number “002” in the detour list output column 344.

  Next, for example, when the employee causes the barcode reader 40AR of the cooking printer 40A to read the barcode 54d of the bypass list 54, the barcode reader 40AR generates the bypass list data (step S1708). Thereby, detour list data is input to the order management system 10. Since the barcode 54d includes the management code 360D printed on the bypass list 54, the management code “LC002-1” is associated with the barcode data generated by the barcode reader 40AR. That is, the contents of the bypass list 54 are input to the cooking printer 40A.

  Then, the bypass list data output unit 42b of the cooking printer 40A transmits the bypass list data to the controller 30 (step S1709). In the controller 30, the bypass list data received by the communication unit 32 is the bypass list data input unit 34d. Accepted by.

  The bypass list data input unit 34d outputs the bypass list data to the control unit 31, and the control unit 31 stores “LC002-1”, which is a management code associated with the bypass list data, in the data storage unit 33. The data storage unit 33 associates “LC002-1”, which is the management code associated with the detour list data, with the slip number “002” in the detour data input sequence 345 of the slip output management information 340. Next, the output slip data generation unit 34f of the slip data processing unit 34 refers to the recurrence matrix 347 of the slip output management information 340, and the recurrence matrix 347 includes a management code associated with the slip number “002”. Detect that it is not.

  The output slip data generation unit 34 f of the slip data processing unit 34 refers to the order management data associated with the slip number “002” of the order management data stored in the data storage unit 33 and the cooking instruction slip format. To do. Then, the output destination setting unit 34c extracts the printer identifier from the management code “LC002-1” that is associated with the slip number “002” in the detour data input sequence 345, and converts it to the cooking instruction slip format. Associate. Accordingly, the detour list data input unit 34d, the output slip data generation unit 34f, and the output destination setting unit 34c regenerate the cooking instruction slip data associated with the management code “C002-1”, that is, Processing related to reissuance of the slip is performed (step S1710).

  The slip data processing unit 34 transmits the cooking instruction slip data associated with “C002-1” as the management code to the cooking printer 40A via the communication unit 32 (step S1711). Next, in the cooking printer 40A, the cooking instruction slip is output based on the cooking instruction slip data received by the communication unit 42, so that the cooking instruction slip is reissued (step S1712). The communication unit 42 of the cooking printer 40 </ b> A generates output completion data indicating that the output of the cooking instruction slip is completed when the cooking instruction slip is output, and transmits the output completion data to the controller 30. And the control part 31 of the controller 30 memorize | stores in the data storage part 33 "C002-1" which is the management code matched with the cooking instruction slip data transmitted in step S1711 by receiving output completion data. Let The data storage unit 33 detects that the management code associated with the slip number “002” is included in the slip output column 342 of the slip output management information 340. Therefore, the data storage unit 33 associates the management code “C002-1” with the slip number “002” in the recurrence matrix 347 of the slip output management information 340.

  In the order management system 10, when the controller 30 inputs the detour list data, the candidate of the printer first selected by the candidate selection unit 34 a is set as the output destination of the cooking instruction slip 51 again. Therefore, compared to the configuration in which the output destination of the cooking instruction slip 51 is not set again, the cooking instruction slip 51 is delivered even if the cooking instruction slip 51 is not delivered from the guest printer 40B which is an output destination set around the cooking printer 40A. The cooking instruction slip 51 arrives at the subject who needs the content of 51.

  When the management code is stored in the recurrence matrix 347, the output slip data generation unit 34f of the slip data processing unit 34 generates reissue notification data with reference to the reissue notification format stored in the data storage unit 33. The output destination setting unit 34c manages a slip of the same type as the reissued slip, which is the management code associated with the slip number “002” in the slip output column 342 of the slip output management information 340. The printer identifier is extracted with reference to the code “C002-2”. The output destination setting unit 34c determines from the extracted printer identifier “2” that the printer that has output the cooking instruction slip 51 is the guest printer 40B, and sets the guest printer 40B as the output destination of the reissue notification. . In this manner, the output slip data generation unit 34f and the output destination setting unit 34c perform processing related to generation of reissue notification data.

  The slip data processing unit 34 outputs the reissue notification data to the guest printer 40B via the communication unit 32 (step S1713), and the guest printer 40B outputs the reissue notification based on the received reissue notification data ( Step S1714).

  In the order management system 10, since the bypass destination printer is set as the output destination of the re-output notification, even if the cooking instruction slip 51 output from the detour destination is not delivered to the cooking printer 40A by the re-output notification, the target person Can be notified that the contents of the cooking instruction slip 51 are transmitted. Therefore, after the cooking instruction slip 51 is output from the cooking printer 40A, it is possible to further suppress the delivery of the cooking instruction slip 51 output from the guest printer 40B.

[Voucher notification processing]
Referring to FIG. 17, order management when cooking instruction slip 51 bypassing cooking printer 40 </ b> A and output by guest printer 40 </ b> B is delivered to cooking printer 40 </ b> A before the output failure of cooking printer 40 </ b> A is restored. The operation of the system 10 will be described.
As shown in FIG. 17, the processing from step S1801 to step S1803 is the same as the processing from step S1601 to step S1603 in FIG. Then, a detour output process in step S2000 is performed.

  Next, before the output failure in the cooking printer 40A is recovered, the bypass slip 53 output in step S1610 is delivered to the cooking printer 40A by, for example, an employee (step S1804). The employee causes the barcode reader 40AR to read the barcode 53A2 printed on the bypass information slip 53A of the bypass slip 53, so that the barcode reader 40AR generates notification data (step S1805). As a result, the detour slip 53 is input to the order management system 10. Since the barcode 53A2 of the detour information slip 53A includes “UC002-2” that is the management code of the detour information slip 53A, the notification data is associated with “UC002-2” that is the management code. .

  When the output failure of the cooking printer 40A is recovered (step S1806), the notification data output unit 42c transmits the notification data to the controller 30 (step S1807), and the communication unit 32 of the controller 30 receives the notification data. When the cooking printer 40A transmits the notification data, printer identification data that is data indicating that the transmission source is the cooking printer 40A is transmitted together with the notification data. The communication unit 32 outputs the notification data together with the data indicating the transmission source to the detour notification data input unit 34e. The bypass notification data input unit 34e extracts a printer identifier from “UC002-2”, which is a management code associated with the notification data, and compares the printer identifier with the printer that transmitted the notification data. The bypass notification data input unit 34e outputs the notification data to the control unit 31 when the printer identifier and the printer that has output the notification data are different from each other. On the other hand, the bypass notification data input unit 34e does not output the notification data to the control unit 31 when the printer identifier and the output printer are the same.

  The control unit 31 stores “UC002-2”, which is a management code associated with the notification data, in the data storage unit 33, and the data storage unit 33 stores “002” in the notification data input sequence 346 of the slip output management information 340. Is associated with a management code. As a result, the notification data input column 346 includes “UC002-2”, which is the management code associated with the slip number “002”. Therefore, even if the detour information slip data associated with the slip number “002” is input from the cooking printer 40A, the slip data processing unit 34 does not generate detour list data and cooking instruction slip data (step S1808). As described above, the controller 30 performs the bypass slip process, which is a process for storing the management code associated with the bypass slip 53.

In the order management system 10, the cooking instruction slip 51 is output again only when the controller 30 does not receive the notification data. Therefore, the cooking instruction slip having the same content as the cooking instruction slip 51 whose content has already been transmitted to the target person. 51 is suppressed from being output in duplicate. Therefore, it is possible to suppress the processing based on the contents of the cooking instruction slip 51 from being performed repeatedly.
As described above, according to the embodiment, the effects listed below can be obtained.

  (1) When the state of the cooking printer 40A is changed from disabled to outputable, the cooking printer 40A that outputs the cooking instruction slip 51 is set as the output destination of the detour list. Therefore, compared with the configuration in which the bypass list is not output to the cooking printer 40A, the output destination of the cooking instruction slip 51 is selected by bypassing the cooking printer 40A for the target person who needs the contents of the cooking instruction slip 51. Can be informed. Therefore, the subject who needs the contents of the cooking instruction slip 51 not only waits for the cooking instruction slip 51 output from the guest printer 40B to be delivered to the cooking printer 40A but also is output from the guest printer 40B. It is also possible to go to the guest printer 40B for the cooking instruction slip 51. As a result, the contents of the cooking instruction slip 51 whose output destination has been changed are easily transmitted to the target person.

  (2) The cooking printer 40 </ b> A is set as the output destination of the cooking instruction slip 51 again by inputting the detour list data. Therefore, as compared with the configuration in which the output destination of the cooking instruction slip 51 is not set again, cooking is performed under the subject who needs the contents of the cooking instruction slip 51 even if the cooking instruction slip 51 is not delivered from the guest printer 40B. Instruction slip 51 arrives.

  (3) Since the guest printer 40B, which is a detour destination printer, is set as the output destination of the re-output notification, the cooking instruction slip 51 output from the guest printer 40B is not delivered to the cooking printer 40A by the re-output notification. The subject can be notified that the contents of the cooking instruction slip 51 are transmitted. Therefore, after the cooking instruction slip 51 is output from the cooking printer 40A, it is possible to further suppress the delivery of the cooking instruction slip 51 output from the guest printer 40B.

(4) Since the cooking instruction slip 51 is output again only when the notification data is not input, the cooking instruction slip 51 having the same content as the cooking instruction slip 51 whose content has already been transmitted to the target person is duplicated. Output is suppressed. Therefore, the processing based on the contents of the slip can be suppressed from being performed repeatedly.
In addition, the said embodiment can also be suitably changed and implemented as follows.

  The output destination setting unit 34c may be configured to select the handy terminal 20 as an output destination of the bypass list data in addition to the bypassed printer. In this case, the handy terminal 20 sends a bypass notification. It is preferable to provide a display unit for displaying. According to such a configuration, since the notification that the bypass output process has occurred is notified not only to the printers 40A and 40B but also to the handy terminal 20, the fact that the bypass output process has occurred is considered as the target of the bypass output process. It becomes easy to convey to the target person who needs the contents of the slip.

  The controller 30 may be configured such that, even when notification data is input from the cooking printer 40A, the cooking instruction slip data is transmitted again to the cooking printer 40A, and the cooking instruction slip is output from the cooking printer 40A. Even if it is such a structure, the effect according to said (1) can be acquired as long as the controller 30 is the structure which outputs detour list data to the cooking printer 40A.

  The controller 30 may be configured not to transmit reissue notification data to the guest printer 40B when the cooking instruction slip data is transmitted to the cooking printer 40A again. Even if it is such a structure, the effect according to said (1) can be acquired as long as the controller 30 is the structure which outputs detour list data to the cooking printer 40A.

  The controller 30 does not need to transmit the cooking instruction slip data to the cooking printer 40A even if the bypass list data corresponding to the bypass list 54 is received. Even in such a configuration, the controller 30 can obtain the effect according to the above (1) as long as the cooking printer 40A outputs the bypass list data to the bypass list.

  The candidate selection unit 34a is not limited to a configuration that determines one printer for each type of slip as an output destination candidate, and may be a configuration that determines two or more printers. In this case, for example, in the printer output setting information 320 and the detour destination candidate information 330, the same slip name data may be associated with a plurality of printer data.

  The output determination unit 34b outputs the printers 40A and 40B according to whether or not reception completion data indicating that the slip data has been received is output within a predetermined time from the printer from which the controller 30 has output the slip data. It does not have to be a configuration for determining the state of. For example, the output determination unit 34b may be configured to determine the output state based on data indicating the operation state of each printer 40A, 40B input to the controller 30 from each printer 40A, 40B. Alternatively, the output determination unit 34b may be configured to determine the output state based on data indicating a result of grasping whether or not the communication between the printers 40A and 40B and the controller 30 is good. Good.

  The output completion data transmitted from the printers 40A and 40B to the controller 30 may include data indicating the management code of the output slip or list. In such a configuration, the controller 30 stores the management code included in the output management data in the data storage unit 33, and the data storage unit 33 may store the management code as the slip output management information 340.

  The slip output column 342 and the recurrence matrix 347 store management codes associated with the slip data when the controller 30 receives the reception completion data from the printers 40A and 40B that received the slip data. Also good. However, even when an output failure occurs due to a failure of the printing mechanism in each of the printers 40A and 40B, the controller 30 causes each printer to reflect that the output of each printer is impossible in the slip output management information 340. When the output completion data from 40A and 40B is received, the management code is preferably stored in each column described above.

  The detour flag column 343 stores a management code associated with the detour information slip data when the controller 30 receives the reception completion data from each of the printers 40A and 40B that received the detour information slip data. Also good. Alternatively, the management code associated with the output detour information slip data when the controller 30 outputs the detour information slip data to each of the printers 40A and 40B may be stored in the detour flag columns 343 and 353. .

  Even when the controller 30 receives the reception completion data from each of the printers 40A and 40B that received the bypass list data, the management code associated with the bypass list data is stored in the bypass list output column 344. Good. However, in order to reflect in the slip output management information 340 that the bypass list is not output due to a failure of the printing mechanism in each of the printers 40A and 40B, when the controller 30 receives the output completion data, the bypass list output column 344 Preferably, the management code is stored in

  When the detour list data is generated, the candidate selection unit 34a may not select the output destination candidate. In this case, the output destination setting unit 34c performs both the selection and setting of the output destination. You may go. In such a configuration, for example, the output destination setting unit 34c refers to the management code associated with the target slip number in the bypass flag column 343, and sets the printer identifier corresponding to the slip identifier included in the management code to the bypass list. It may be associated with the format.

  When the data for the reissued slip is generated, the output destination setting unit 34c extracts the printer identifier from the management code included in the detour data input sequence 345 and associates it with the slip format. Not limited to this, the candidate selection unit 34a may refer to the printer output setting information 320 and associate output destination candidates with the slip format selected by the output slip data generation unit 34f. And since the output destination setting part 34c has judged that the output judgment part 34bb can output, the structure which sets a candidate to an output destination may be sufficient.

  The output destination setting unit 34c refers to the management code associated with the slip number “002” in the slip output column 342, and sets the output destination of the reissue notification. For example, the output destination setting unit 34c refers to the detour flag string 343 in the slip output management information 340 and the detour destination printer identification data string 332 in the detour destination candidate information 330, and outputs a reissue notification. You may set the destination. In short, any configuration may be used as long as the output destination setting unit 34c sets the printer that has output the slip by the bypass output processing as the output destination of the reissue notification.

  When the order management system 10 includes three or more printers, the bypass destination candidate information 330 may have a configuration in which a priority order set as an output destination is determined. In this case, the output destination setting unit 34c may set a printer that is a detour destination in descending order of priority in the detour destination candidate information 330. Alternatively, the output destination setting unit 34c may arbitrarily set the output destination of the slip data from a printer different from the printer set in the printer output setting information 320, or from among printers capable of output. It may be set arbitrarily.

  -When a slip is output by the detour output process, the detour list associated with the management code may not be output. Alternatively, a detour notification for notifying only the output destination from which the detour slip 53 is output may be output. Even with such a configuration, as long as the detour notification is output when the detour output process is performed, the effect according to the above (1) can be obtained.

  Even when the bypass list data is transmitted to the controller 30 from a printer different from the printer set as the output destination of the bypass list 54, the same processing as described above may be performed. Even with such a configuration, as long as the bypass list 54 is output from a printer bypassed as an output destination, the effect according to the above (1) can be obtained.

  A configuration in which the same processing as described above may be performed even when notification data is transmitted to the controller 30 from a printer different from the printer set as the output destination of the bypass slip 53. Even with such a configuration, as long as the bypass list 54 is output from a printer bypassed as an output destination, the effect according to the above (1) can be obtained.

  -Until the output failure of the cooking printer 40A is recovered, not only one cooking instruction slip but also two or more cooking instruction slips may be subject to detour output processing. In this case, the bypass flag column 343 of the slip output management information 340 includes not only one slip number but also a plurality of management codes associated with each of the plurality of slip numbers. Therefore, the slip data processing unit 34 can output the detour list 54 corresponding to each of a plurality of slip numbers by referring to the slip output management information 340.

  The printer in which the output failure occurs is not limited to the cooking printer 40A but may be the guest printer 40B. Even in such a case, the controller 30 performs the same processing as when the output failure has occurred in the cooking printer 40A, that is, the processing shown in FIGS. 15 to 17 on the guest slip data. Thereby, according to the order management system 10, even when the target of the bypass output process is the guest slip 52, the target of the bypass output process can obtain the same effect as the cooking instruction slip 51.

  The order management system 10 may be configured to include three or more printers. For example, when the order management system 10 includes three printers, each of the three printers starts from 1 Among the three printer identification data, one different number is associated with each other. In the configuration in which the order management system 10 includes three printers, the method for collating the printer that has output the notification data and the printer to which the detour slip 53 is to be delivered differs from the above-described embodiment. Therefore, only such differences will be described below, and other descriptions will be omitted.

  When the output destination setting unit 34c of the controller 30 determines that the cooking instruction slip data associated with “1” as the printer identification data cannot be output to the first printer, the output destination setting unit 34c refers to the detour destination candidate information 330, for example, the printer A third printer associated with “3” as identification data is set as the output destination. At this time, the slip data processing unit 34 associates the detour information slip data with the same slip identifier as the slip identifier associated with the instruction slip data. Therefore, the third printer outputs a bypass slip 53 on which “C” is printed as the slip identifier of the management code 360C1. That is, the slip identifier of the bypass slip 53 is the same as the slip identification data set in the printer output setting information 320.

  The bypass slip 53 is delivered to the first printer by, for example, an employee, and the barcode 53A2 of the bypass information slip 53A is read by the barcode reader. As a result, the barcode reader generates notification data including the management code, and the first printer outputs notification data and data indicating that the transmission source is the first printer to the controller 30. In the controller 30, the bypass notification data input unit 34e inputs the notification data and the data indicating the transmission source, and extracts the slip identifier from the management code 360C1 associated with the notification data. Then, the bypass notification data input unit 34e compares the printer identification data associated with the slip identifier extracted from the slip identification data string 325 of the printer output setting information 320 with the data indicating the transmission source. The bypass notification data input unit 34e outputs the notification data to the slip data processing unit 34 when the printer identification data in the printer output setting information 320 and the transmission source printer are the same. On the other hand, the bypass notification data input unit 34e does not output the notification data to the slip data processing unit 34 when the printer identification data and the printer are different from each other.

  In this way, when the order management system 10 includes three or more printers, the printer identification data associated with the slip identifier associated with the bypass slip 53 is compared with the transmission source printer. Thus, the subsequent processing is performed based on the input management code 360C1 only when the printer identification data matches the transmission source printer. Therefore, in the order management system 10, it is highly possible that the contents of the bypass slip are not transmitted to the target person who needs the contents of the bypass slip 53, but the slip is not re-output. As a result, the contents of the summary are easily transmitted to the target person who needs the contents of the detour slip 53.

  In the embodiment described above, it may be determined whether or not the bypass slip 53 has been delivered to the bypassed printer by comparing the printer identification data corresponding to the slip identifier of the management code with the printer of the transmission source. .

  The handy terminal, the controller, and the printer that are included in the order management system 10 may be installed at different levels in the multi-storey building. For example, when the kitchen is arranged on the first floor and the guest seats are arranged on the first and second floors, a controller, a cooking printer, and a guest printer for the first floor that outputs a guest slip for a customer on the first floor are provided. A guest printer for the second floor that is installed on the first floor and outputs a guest slip for a customer on the second floor may be installed on the second floor. In this case, it is preferable that an antenna that inputs data output from the guest printer for the second floor and outputs this data to the controller on the first floor is installed on the second floor. As a result, communication failures between the second-floor guest printer and the controller are less likely to occur, and the occurrence of output failures in the second-floor guest printer is suppressed.

  The communication between the handy terminal 20 and the controller 30 is not limited to wireless communication but may be wired communication. Further, the communication between the printers 40A and 40B and the controller 30 is not limited to wireless communication but may be wired communication.

  The output device that outputs the slip data is not limited to the printer that outputs the slip, and may be a display device such as a liquid crystal display or an EL display. Even in such a configuration, if the detour list is displayed on an output device different from the candidate, the effect according to the above (1) can be obtained.

  The order management system 10 is not limited to restaurants, and may be used to manage orders from users at stores in other industries.

  DESCRIPTION OF SYMBOLS 10 ... Order management system, 20 ... Handy terminal, 21 ... Input part, 22 ... Terminal control part, 23 ... Order data generation part, 24 ... Display part, 25 ... Communication part, 30 ... Controller, 31 ... Control part, 32 ... Communication unit 33 ... Data storage unit 34 ... Slip data processing unit 34a ... Candidate selection unit 34b ... Output determination unit 34c ... Output destination setting unit 34d ... Detour list data input unit 34e ... Detour notification data input unit 34f ... Output slip data generation unit, 40A ... Cooking printer, 40B ... Guest printer, 40AR, 40BR ... Bar code reader, 41 ... Control unit, 42 ... Communication unit, 42a ... Slip data input unit, 42b ... Detour list data output Part, 42c ... report data output part, 43 ... data storage part, 44 ... printing mechanism drive part, 45 ... barcode reader drive part, 51 ... cooking finger Slip, 51a, 52a, 53B1, 54a ... slip name, 51b, 52b, 53B2, 54b ... slip number, 51c, 52c, 53A2, 53B3 ... bar code, 51d, 52d ... order contents, 52 ... guest slip, 53 ... detour Slip, 53A ... detour information slip, 53A1 ... detour information, 53B ... instruction slip, 53C ... concatenation unit, 54 ... detour list, 54c ... output printer information, 310 ... menu setting information, 311 ... menu name string, 312 ... cooking instruction Slip column, 313 ... Guest slip column, 320 ... Printer output setting information, 321 ... Printer name column, 322 ... Slip name column, 323 ... Printer identification data column, 324 ... Retry time column, 330 ... Detour destination candidate information, 331 ... Slip name column, 332... Detour destination printer identification data column, 340... Slip output management information, 341. 2 ... slip output column, 343 ... detour flag column, 344 ... detour list output column, 345 ... detour data input column, 346 ... report data input column, 347 ... recurrence matrix, 360 ... management code, 361 ... data identifier for input, 362 ... slip identifier, 363 ... slip number data, 364 ... printer identifier.

Claims (4)

A candidate selection unit for selecting a candidate to be the output destination of the slip from a plurality of output devices;
An output determination unit that determines whether the slip can be output or cannot be output in the candidate;
An output destination setting unit that sets an output destination of the slip based on a determination result of the output determination unit;
A communication unit that transmits and receives data to and from the plurality of output devices ,
The output destination setting unit sets the output device different from the candidate as the output destination of the slip when the result of the determination by the output determination unit is not output,
The communication unit transmits slip data representing the content of the slip to the different output device;
The output destination setting unit, when the result of discrimination at the output determination unit is ready for output from the non output, and sets the candidate as a notification in a bypass notification destination indicating that the candidate is bypassed ,
The communication unit transmits the detour notification to the candidate,
When the output destination setting unit receives detour notification data indicating receipt of the detour notification from the candidate , the output destination setting unit sets the candidate as the output destination of the slip again ,
The communication unit is an order management device that transmits the slip data to the candidate . When the candidate is set as the second output destination, the output destination setting unit sets the detour destination that is the different output device as the output destination of the re-output notification that is a notification indicating completion of the second output destination setting. And
The order management device according to claim 1, wherein the communication unit transmits the re-output notification to the different output device. A report data input unit for inputting report data indicating that the slip has arrived at the candidate from a detour destination that is the different output device;
The output destination setting unit receives detour notification data indicating receipt of the detour notification from the candidate , and when the report data is not input to the report data input unit, The order management device according to claim 1 or 2, wherein the candidate is set. An order management system comprising: an order management device; and a plurality of output devices for transmitting and receiving data to and from the order management device,
The order management device includes:
A candidate selection unit for selecting a candidate to be the output destination of the slip from a plurality of output devices;
An output determination unit that determines whether the slip can be output or cannot be output in the candidate;
An output destination setting unit that sets an output destination of the slip based on a determination result of the output determination unit;
A communication unit that transmits and receives data to and from the plurality of output devices;
The output destination setting unit sets the output device different from the candidate as the output destination of the slip when the result of the determination by the output determination unit is not output,
The communication unit transmits slip data representing the content of the slip to the different output device;
The output destination setting unit sets the candidate as an output destination of a detour notification, which is a notification indicating that the candidate has been detoured, when the result of the determination by the output determination unit becomes output possible because it cannot be output. ,
The communication unit transmits the detour notification to the candidate,
When the output destination setting unit receives detour notification data indicating receipt of the detour notification from the candidate, the output destination setting unit sets the candidate as the output destination of the slip again,
The communication unit transmits the slip data to the candidate,
The plurality of output devices are:
A slip data input unit that receives input of the slip data from the order management device;
A detour notification data output unit that outputs the detour notification data to the order management device.
Order management system.

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