JP2006251956A - Order data management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order data management system allowing a person to select a dish, in the middle of servicing a course meal, which is acceptable even if chosen after a dessert and the like, without imposing loads to floor side workers or kitchen side workers when ordering the course meal comprising a plurality of dishes. <P>SOLUTION: When inputting an order of a course menu on an input terminal, unspecified dishes in the menu, such as desert and the like are input as a pending menu. A data control unit having received pending menu data from the input terminal manages the time for fixing the pending menu and when the time comes to fix it, a notification prompting fixing of the pending menu to the input terminal is made. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an order data management system for managing orders received from customers in restaurants, pubs and other restaurants, hotels, and the like.

  2. Description of the Related Art Conventionally, order data management systems are used to manage order data ordered by customers at restaurants, pubs and other restaurants, hotels, and the like, and to perform cooking work and food provision work.

  Briefly explaining a conventional order data management system, when a floor-side worker receives a food order from a customer, each of the handy terminals as portable input terminals receives an order together with identification information such as a table number. Enter the menu.

  The inputted order data is transmitted from the handy terminal by radio. The wirelessly transmitted order data is received by a wireless control device installed at each corner in the store, and transmitted to a data control device that processes and manages various data.

  The data control device that has received the order data stores the order data in the storage unit, and creates cooking instruction data for instructing cooking and cooking provision instruction data for instructing the provision of cooking.

Cooking instruction data is received via a wireless control device and directly by a printer as an output terminal installed in the kitchen and assigned a specific device number in the system, and cooking for instructing the kitchen operator to cook An instruction slip is printed. Similarly, the dish provision instruction data is printed out from a floor worker printer assigned a device number different from that of the printer as a guest slip for instructing the floor worker to serve dishes. The
JP 2000-268082 A

  In the conventional order data management system, if all the selections and input items associated with the order menu are not confirmed as one order data at the time of order entry at the handy terminal, a series of processing will not be completed, The order could not be confirmed and registered. Therefore, at the time of order input, even if the menu that the customer wants to eat is not yet decided, all menus are always selected, and the order is registered after being confirmed as order data. In other words, in the case of course meals, menus such as desserts that are finally provided to customers had to be entered at the time of order entry.

  Therefore, when the customer finishes eating the main menu and the dessert that he / she really wants to change changes, the customer either eats the dessert he / she originally ordered or the floor side worker uses the handy terminal to enter the order data slip number or It was necessary to refer to the data using the identification information such as the table number as a key, and to reorder with a modified order for changing the order menu or correcting the quantity.

  If the menu is modified here, it is necessary for the kitchen side worker or the floor side worker to check the cooking instruction slip and the cooking provision instruction slip, but if the menu is provided only in a certain time zone, the correction should be made. Depending on the desired time, correction processing may not be possible.

  Furthermore, a series of correction orders were prepared in advance by the kitchen side worker, in which the floor side worker gave a voice instruction to the kitchen side worker after the cooking instruction slip and the cooking provision instruction slip were output. This led to an increase in various operations such as replacing dishes and re-cooking, which hindered the work efficiency of kitchen-side workers and floor-side workers.

  In view of the problems as described above, the present invention can be selected after a dessert or the like without placing a load on the floor-side worker and the kitchen-side worker in ordering a course meal consisting of a plurality of dishes. We provide an order data management system that allows you to select dishes that do not hinder your meals during the course.

  In order to solve the above problems, the present invention provides an input terminal that receives input of information related to customer orders, creates order data, and a data control device that performs data communication with the input terminal and receives and manages order data An order data management system having an input terminal for creating order data based on information relating to the input order, and a data control device for the order data created by the order data creation means Order data transmitting means for transmitting to the information processing means and notifying means for notifying information received from the data control device, the data control device providing a cooking instruction or provision for each menu of the order data received from the input terminal Instruction data creating means for creating instruction data relating to the time at which the instruction should be transmitted and the destination thereof, instruction data created by the instruction data creating means, and order data Order instruction data storage means for storing data in association with each other, and based on the data stored in the order instruction data storage means, a menu cooking instruction or provision instruction included in the order data should be transmitted at the time to be transmitted An order transmission means for sending to the transmission destination, and the order data creation means of the input terminal, when the information on the customer's order includes a menu for which confirmation is on hold, The order data is generated, and the instruction transmission means of the data control device sends a pending menu confirmation request to the input terminal at the time when the pending menu confirmation request derived from the time when the cooking instruction for the pending menu should be transmitted is transmitted. Provide an order data management system for transmission. Also provided are an input terminal and a data control device used in the order data management system.

  Further, the data control device of the present invention stores, for each menu, information related to a time condition for determining a time at which a cooking instruction or a provision instruction should be transmitted, and information related to a transmission destination to be transmitted. It is assumed that the instruction data creating means of the data control device has information storing means and reads the information related to the time condition and the information related to the transmission destination stored in the menu information storage means to create the instruction data.

  As a result, the hold menu that could not be confirmed at the time of order entry can be managed in time, and the hold menu can be confirmed and registered at an appropriate time to be confirmed, so that the floor side worker and the kitchen side satisfy the customer's request. The workload of workers etc. can be reduced.

  Further, the order data creation means of the input terminal of the present invention includes a course menu composed of a plurality of submenus in the information relating to the customer's order, and the submenus for which confirmation is suspended in the plurality of submenus. If a menu is included, order data is created using the submenu as a hold menu.

  This makes it possible to input later menus such as desserts and drinks included later in the course menu, etc., based on the customer's request.

  In addition, the time at which the request for confirming the hold menu should be transmitted is the time at which the cooking instruction for the hold menu should be transmitted, or the time earlier than the time at which the cooking instruction for the hold menu should be transmitted.

  As a result, since the hold menu can be determined at almost the same time as the time when cooking of the hold menu should start, the determined menu can be provided without causing the customer to wait.

  If the menu that is put on hold is a menu that does not take much time for cooking such as drinks, a request to confirm the hold menu is sent at the time when the cooking instruction should be sent, and the menu that takes some time for cooking such as dessert If so, it is even more appropriate if the confirmation request for the hold menu is transmitted at a time earlier than the time at which the cooking instruction is to be transmitted (for example, the time required until the order is received and input). At the time, it is possible to provide the customer with a menu that has been put on hold.

  Further, the order data creation means of the input terminal according to the present invention creates order confirmation data for the hold menu based on the information when the information related to the confirmed content of the hold menu is received, and the order data of the input terminal The transmission means transmits the order confirmation data created by the order data creation means to the data control device.

  In addition, when the notification means of the input terminal receives the information related to the confirmation request for the hold menu from the data control apparatus and notifies the order data creation means, the order data creation means displays the information on the hold menu input in response to the notification. It is assumed that order confirmation data for the hold menu is created based on the information related to the confirmation content.

  As a result, the input terminal can determine the hold menu and transmit it to the data control apparatus.

  The instruction data creating means of the data control device of the present invention, when receiving the order confirmation data from the input terminal, creates instruction data related to the menu confirmed based on the order confirmation data, and the order instruction of the data control device The data storage means updates and stores the stored hold menu and the instruction data relating to the hold menu to the instruction data relating to the menu determined based on the order confirmation data and the confirmed menu created by the instruction data creating means, The instruction transmission means of the data control apparatus transmits a determined menu cooking instruction or provision instruction to the transmission destination to be transmitted at the time to be transmitted based on the updated and stored data.

  Thereby, the cooking instruction | indication based on the instruction data updated and recorded can be transmitted to the transmission destination which should be transmitted.

  The order data creation means of the input terminal according to the present invention creates request data for requesting the extension of the hold time of the hold menu based on the information when the information requesting the extension of the hold time of the hold menu is received. The order data transmission means of the input terminal transmits the request data created by the order data creation means to the data control device.

  Further, the order data creation means is configured to receive the information on the hold menu confirmation request received from the data control device when the notification means of the input terminal receives the information, and the hold menu input in response to the notification. Based on the information requesting the extension of the hold time, request data for requesting the extension of the hold time of the hold menu is created.

  As a result, the input terminal can transmit a request to extend the hold of the hold menu to the data control device.

  Further, the instruction data creating means of the data control device of the present invention, when receiving the request data from the input terminal, based on the request data, an order in which the time at which the cooking instruction or provision instruction for the hold menu should be transmitted is extended The instruction data is created, and the order instruction data storage means of the data control device extends the stored instruction data relating to the hold menu to the time when the cooking instruction or provision instruction created by the instruction data creation means should be transmitted The instruction transmitting means of the data control device updates and stores the order instruction data, and transmits the hold menu request to the input terminal again at the time when the hold menu confirmation request should be transmitted based on the updated and stored data. It shall be.

  As a result, the hold confirmation request can be transmitted again to the transmission destination after the hold extension.

  According to the present invention, it is possible to input a pending menu of an order menu whose order contents are unconfirmed, which has not been possible in the past, and a menu that the customer really wants to eat at the optimal timing according to the progress of the meal of the customer. You can enter and register to provide.

  Further, this can be realized without imposing an extra work load on the floor side worker and the kitchen side worker.

  As a result, the service can be improved at the restaurant.

  FIG. 1 is a system configuration diagram showing an embodiment of the present invention and shows an example used in a restaurant or the like.

  In FIG. 1, a handy terminal as an input terminal 1 is a plurality of order input terminals that a floor worker can always carry in a store, and has a key input unit and a display unit with a touch panel on the front thereof. Yes. In addition, by operating the key input unit and touching the touch panel, order data such as various dish menus, slip numbers, table numbers received from customers, and the function of wireless transmission or infrared communication, the data control device 2 It has a function to receive registered order data and various messages wirelessly via the wireless control device 3. The input terminal 1 is not a device that is always carried by a floor operator like the above-described handy terminal, but is a stationary device or a self-order terminal that inputs an order by the customer's own operation. Also good.

  The wireless control device 3 is installed at each corner of the store and has a function of relaying transmission / reception of signals performed between the data control device 2, the input terminal 1, and the printer as the output terminal 4. The order data from the input terminal 1 is received by the wireless control device 3 and output to the data control device 2 after protocol conversion or the like.

  The data control device 2 performs transmission / reception of signals to / from the wireless control device 3, management of received data, management of the entire system, etc., and has a clock for recognizing the current time inside. . Also, information on various menus, unique menu numbers assigned to each menu, system-specific device numbers assigned to terminals and devices used in the system such as the output terminal 4, etc. In addition to such information, order data received from the input terminal 1 is stored.

  As printers as output terminals, there are a wireless printer 4 and a wired printer 7, which can be installed in various places including a kitchen, and are assigned device-specific device numbers. Both the wireless printer 4 and the wired printer 7 have a function of printing information received from the data control device 2. Although only the wireless printer 4 is shown in the figure, a device having an input function can be connected to both printers and has a function of transmitting input information to the data control device 2 by respective communication means. . For example, in the case of the wireless printer 4, a bar code reader as a completion data input device 5 and an operation panel as an auxiliary input device 6 are connected as devices having an input function.

  The barcode reader as the completion data input device 5 is connected to the wireless printer 4 in the figure, reads the barcode on which the identification information of the menu that has been cooked is written, and outputs the information (completion data) to the output terminal. The data is sent to the data control device via the machine 4. This bar code is written on the cooking instruction slip output by the wireless printer 4 for the purpose of cooking instruction. Completion data is data used for menu time management and the like. Although not shown, the completion data input device 5 can also be connected to a wired printer 7.

  The operation panel as the auxiliary input device 6 is connected to the wireless printer 4 in the figure and has a function of displaying a message transmitted from the data control device 2 via the wireless control device 3 and a function of inputting information. is doing. It is also possible to input completion data from this device. Although not shown, the auxiliary input device 6 can also be connected to a wired printer 7.

  In addition to the wireless printer 4 and the wired printer 7 described above, a wired display 8 or a wireless display 9 having input means such as a touch panel can be connected to the system of the present embodiment as an output terminal.

  The data communication between the input terminal 1, the output terminal 4, the wireless display 9, and the data control device 2 may be performed directly without using the wireless control device 3.

  FIG. 2 is a schematic diagram of a hardware configuration of the handy terminal as the input terminal 1. The input terminal 1 includes a CPU 10 that executes various arithmetic processes and controls each unit centrally, a ROM 11 that stores fixed data such as operation programs, and a RAM 12 that stores variable data that is also used as a work area. A display unit 13 that performs display, a wireless communication unit 14 that performs wireless communication, a key input unit 15 that performs key input, and a touch panel input unit 16 that performs selection in conjunction with the display unit are provided. The RAM 12 also stores menu information including a unique number of each menu. The key input unit 15 and the touch panel input unit 16 correspond to the input unit of the present invention. The display unit 13 corresponds to a notification unit of the present invention.

  The order data creation means and order data transmission means of the present invention are functions realized by executing an operation program stored in the ROM 11 and operating predetermined elements.

  FIG. 3 is a schematic diagram of a hardware configuration in the data control device 2. The data control device 2 includes at least a control unit 17, a storage unit 18, and a communication unit 19.

  The storage unit 18 includes menu information relating to each menu (including time condition information for determining a time at which a cooking instruction or a provision instruction is to be transmitted for each menu, and information relating to a transmission destination to be transmitted). Menu information storage means for storing the order data received from the input terminal and instruction data relating to the cooking instruction or provision instruction (the cooking instruction or provision of the menu included in the order data read from the menu information storage means) Order instruction data storage means for storing (including time condition information for determining the time at which the instruction should be transmitted and information relating to the transmission destination to be transmitted). In addition, information on various devices used in the system described in FIG. 1 is also included.

  The instruction data creation means and instruction transmission means of the present invention are functions realized by executing an operation program stored in an operation program storage area in the control unit 17 and operating predetermined elements.

  Next, an example of a new order input process flow in the handy terminal as the input terminal 1 is shown in FIG.

  First, an order data input operation is started by a floor side operator who operates the input terminal 1 (S1), and identification information such as a slip number or a table number of the order data is input to the input terminal 1 ( S2). Next, the input terminal 1 displays a menu list ordered by the customer (S3), and receives a customer's order menu input by selecting a menu and inputting an order quantity based on the list (S3). S4).

  If the order menu received in (S4) is a course menu, there is no problem even if the order details are determined later, such as a dessert menu or a drink menu desired after a meal, among the menus constituting the course menu. It decides whether or not to hold the current menu selection for a menu that does not exist (S5). If the menu is to be held, the menu is set as a hold menu (S6). It is confirmed whether there is an input (S7).

  FIG. 5 shows detailed information of a 3500 yen course as an example of the set course menu in the present embodiment. Assuming that the customer has selected the 3500 yen course M1, the order menu input from S4 to S7 will be described in detail. Here, the menu that can be set as the hold menu is the dessert menu M9 and the coffee or tea M13.

  First, the input terminal 1 receives the order quantity of the 3500 yen course M1, and inputs the order quantities of the appetizer M2, soup M3, fish dish M4, and meat dish M5 as submenus accompanying the 3500 yen course M1. Receive (S4).

  Here, the sub menu refers to each menu constituting the course menu. Conversely, a menu composed of submenus such as a course menu is called a grand menu.

  The appetizer M2, the soup M3, the fish dish M4, and the meat dish M5 are menus whose order contents need to be confirmed at this point. Therefore, it is selected not to place a hold on confirmation of whether or not to make a hold menu (S5). Then, it is confirmed whether or not the input of the order menu is completed (S7). If the input of the order menu is not completed, the process returns to (S4) and the order menu input process is repeated.

  Next, bread M7 or rice M8 is selected in the submenu bread or rice M6, and the input terminal 1 receives an input of the order quantity of the selected bread or rice.

  Since this bread M7 or rice M8 is also a menu for which the order contents need to be confirmed at this time, the processes of S4, S5, and S7 are repeated as in the case of appetizer M2 to meat dish M5.

  Next, in dessert M9, cake M10, ice M11, or apricot tofu M12 is selected, and the order quantity is entered, but these menus may not be finalized at this point. A good menu. For this reason, when the dessert that the customer wants to eat has not been decided yet, it is selected that the customer wants to put on hold in the confirmation as to whether or not to make the hold menu (S5), and the hold setting function for each menu of the input terminal 1 Thus, the menu is set as a hold menu (S6).

  This hold setting function is a menu that is provided after eating a main menu such as a dessert menu for course dishes, and if the menu that the customer wants to eat at the time of the new order has not yet been decided, the corresponding menu is displayed. This is a function for arbitrarily setting a temporary hold state and setting a hold menu with a quantity of zero. The confirmed menu after the quantity has been input is referred to as a confirmed menu.

  Next, coffee M14 or tea M15 is selected in the submenu coffee or tea M13. If you wish to have coffee M14 or tea M15 after meals, confirm the order at this point. It is a menu that does not have to be left. Therefore, if the customer wants to provide a drink after meal and has not yet decided on a drink, he / she selects to hold in the confirmation of whether or not to set the hold menu (S5), and the input terminal 1 The menu is set as a hold menu by the hold setting function in units of menus (S6). Then, it is confirmed whether or not the input of the order menu is completed (S7). If the input of the order menu is not completed, the process returns to (S4), and if completed, the input has been received so far. The order data is transmitted (S8), and the input of the new order is completed (S9).

  In this embodiment, an example in which the contents of the sub menu are checked and selected and input is shown as described above. However, as a default setting at the time of order input, it is necessary to determine the same quantity as the quantity of the grand menu. It is also possible to set the quantity of a certain submenu. As a result, for example, the order quantity of the course menu is automatically set in the submenus that need to be confirmed, such as appetizer M2, soup M3, fish dish M4, and meat dish M5. It is reduced.

  By the way, the order data including identification information such as the slip number or table number of the order data and the confirmation menu and the hold menu, which are wirelessly transferred from the input terminal 1 in the order data transmission (S8), are transmitted to the wireless control device 3. Further, the data is transmitted from the wireless control device 3 to the data control device 2. Here, the operation of the data control apparatus 2 that has received the order data will be described.

  The data control device 2 includes identification information of a confirmation menu and a hold menu input from the wireless control device 3 as described above, identification information of the input terminal 1, and information for identifying an order (table information, slip information, etc.). Receive order data. Then, the instruction data creating means of the data control apparatus creates instruction data including the time at which the cooking instruction or the provision instruction is to be transmitted and the transmission destination to be transmitted for each menu included in the order data.

  This instruction data includes the menu information stored in the menu information storage means by the data control device 2 (information relating to the time condition for determining the time at which the cooking instruction or the provision instruction should be transmitted, and the transmission destination. This is data created by reading out the menu information related to each menu from the information.

  Here, the information related to the time condition for determining the time at which the cooking instruction or the provision instruction is to be transmitted includes the elapsed time from the start of cooking of the predetermined menu, the elapsed time from the completion of cooking of the predetermined menu, and the provision of the predetermined menu Information relating to conditions for starting time management and time information actually measured and managed, such as an elapsed time since completion and an elapsed time since the order was received, are included. The time information is time information predetermined from the standard cooking time of each menu, customers who eat, and the like.

  With respect to the predetermined menu, if the menu for creating the instruction data is a menu in which the provision order is determined, the predetermined menu is a menu whose provision order is before the menu for creating the instruction data. Further, if the menu for creating instruction data is a menu after meal, the predetermined menu is a menu provided as a main that is cooked before the menu for creating instruction data. For example, when the menu for creating the instruction data is the submenu D included in the course menu, the provision order of the submenus constituting the course menu is determined in advance, and therefore the predetermined menu for the submenu D is the submenu D. This is a sub-menu whose order of provision is earlier than menu D.

  As an example of instruction data, consider a course menu provided in the order of submenus A, B, and C. The instruction data of the submenu A is transmitted to the output terminal 4A after a predetermined time has elapsed since the receipt of the order (the predetermined time is 0 if immediate cooking is started). The instruction data of the submenu B is the submenu A cooking instruction is transmitted to the output terminal 4B after a predetermined time has elapsed from the start of cooking A. The instruction data for the submenu C is transmitted to the output terminal 4C after the predetermined time has elapsed since the cooking of the submenu B has been started. It is considered that the data indicates the content of “Yes”.

  The data control device 2 stores the instruction data thus created together with the order data in the order instruction data storage means. And the time management regarding each menu is started by the instruction transmission means of the data control device 2. This instruction transmission means performs functions from time management of each menu to transmission of a cooking instruction or a provision instruction to the transmission destination.

  The instruction transmission means of the data control device 2 first checks whether or not the current state is in a state that matches the condition for starting time management included in the instruction data of each menu.

  For example, if the menu E stored upon receipt of the order is a menu whose start condition of time management is the start of cooking of a predetermined menu, the instruction transmitting means displays a menu from which the cooking instruction is transmitted from the data control device 2. Check. Then, when the menu to which the cooking instruction is sent is a predetermined menu included in the instruction data of menu E, time measurement is started according to the time information of the instruction data.

  Further, for example, if the menu F stored in response to the order is a menu whose completion of cooking or provision of a predetermined menu is a time management start condition, the instruction transmission means includes the completion data input device 5 and the operation panel 6. Then, completion data related to the cooking completion menu or the provision completion menu input and transmitted from the wireless display 9 or the wired display 8 is received. When this completed menu is a predetermined menu included in the instruction data of menu F, time measurement is started according to the time information of the instruction data.

  The data control device 2 transmits the cooking instruction or the provision instruction to the transmission destination to which the cooking instruction or the provision instruction is to be transmitted in response to the menu at the time when the cooking instruction or the provision instruction is to be transmitted. The output terminal such as the wireless printer 4 that has received this outputs the cooking instruction slip and the cooking provision instruction slip.

  Here, when the menu at which the cooking instruction or the provision instruction is to be transmitted is a hold menu, confirmation request data for confirming the hold menu is created and stored in the order instruction data storage unit. The confirmation request data is transmitted to the input terminal 1 specified from the identification information in the order data. The input terminal 1 that has received the confirmation request data notifies the confirmation request message for the hold menu.

  For the hold menu, the time at which the confirmation request data is to be transmitted is set to a time earlier than the time at which the cooking instruction or the provision instruction is to be transmitted (for example, the time required for receiving the order and inputting it). The confirmation request data may be transmitted to the input terminal 1 at this time.

  Here, the input terminal 1 that transmits the confirmation request data is the input terminal 1 specified from the identification information in the order data that received the order of the hold menu first, but another input terminal 1 It is also possible to send confirmation request data to

  FIG. 6 shows an example of a confirmation process flow of the hold menu in the handy terminal as the input terminal 1 that has received the confirmation request data.

  First, the input terminal 1 receives confirmation request data from the data control device 2. Then, a confirmation request message is displayed by the notification means to notify the floor-side worker carrying the input terminal 1 (S11).

  Next, the input terminal 1 displays the identification information of the order data serving as the hold menu and the hold menu (S12), and prompts the floor side worker to make a confirmation request for the hold menu of the corresponding customer. In response to this, the floor-side worker confirms the hold menu for the customer (S13).

  When the customer wishes to continue holding (S14), the input terminal 1 creates order data (holding time extension request) of the hold menu again by the order data creating means, and the order data transmitting means stores the order data as data. It transmits to the control apparatus 2 (S16).

  When the data control device 2 receives the hold menu again, the instruction data creating means updates the instruction data of the hold menu according to the provision time setting information in the hold continuation set in advance. As a result, it is set to notify the corresponding input terminal 1 again of the confirmation request for the hold menu after a predetermined time.

  If the customer's hold menu can be confirmed (S14), the input terminal 1 receives the cake M10, ice M11, or apricot tofu M12 in the dessert M9 as a submenu and the order quantity (S15). The order data creation means creates order confirmation data using this as a confirmation menu, and the order data transmission means transmits the order confirmation data to the data control device 2 (S16).

  Thereby, the pending data processing in the input terminal 1 is completed (S17).

  The order data as confirmed data wirelessly transmitted from the input terminal 1 is transmitted to the data control device 2 via the wireless control device 3 or directly.

  Upon receiving the order data as the confirmation data, the data control device 2 stores the order data as the confirmation data in the order instruction data storage means of the storage unit 29, and immediately sends a cooking instruction and a provision instruction by the instruction data creation means. Such instruction data is created. This instruction data is also updated and stored in the order instruction data storage means together with the previously stored order data. Then, the instruction transmission means wirelessly transmits the cooking instruction data and the provision instruction data to the output terminal to be output such as the wireless printer 4 via the wireless control device 3.

  The wireless printer 4 receives the cooking instruction data and the cooking provision instruction data from the data control device 2 and outputs the cooking instruction slip and the cooking provision instruction slip. Thereby, the cooking of the menu (desired by the customer) put on hold is started at an appropriate time and can be provided at an appropriate time.

  In the present embodiment, as described above, the confirmation request data for the hold menu is transmitted from the data control device 2 to the input terminal 1, and the hold menu is confirmed and extended for the hold menu. Absent. For example, at any time before the provision time setting in the course menu managed by the data control device 2 in accordance with the request while conducting dialogue with the customer, the input terminal 1 sends the data control device 2 to the data control device 2 at any time. The data is referred to using the identification information such as the slip number or table number of the order data of the customer via the wireless control device 3 as a key, the output request of the cooking instruction slip of the corresponding order menu, and the menu confirmation processing in the hold menu; It is possible to make a cooking instruction slip output request, and it is possible to determine the pending menu and provide cooking at an optimal timing according to the meal situation of the customer.

  The same applies to the hold menu in which the hold time is extended again as the hold data, and the menu can be confirmed at the timing within the extension set time as described above.

  As described above, according to the present invention, the input terminal 1 can register a menu as a hold menu, the data control device 2 manages the time to check the hold menu, and notifies the input terminal 1 at an appropriate timing. Therefore, the floor-side worker and the kitchen-side worker themselves can determine the hold menu at an optimal timing without worrying about time with respect to the hold menu and without impairing work efficiency. In other words, the customer can order a menu that he / she really wants to eat, and the service can be improved at a restaurant.

1 is a schematic diagram of a system according to the present invention. It is the schematic of the handy terminal by this invention. 1 is a schematic diagram of a data control apparatus according to the present invention. It is a new order input processing flow schematic diagram of the handy terminal according to the present invention. It is set course menu information of the Example by this invention. It is a fixed processing flow schematic diagram of the hold data of the handy terminal according to the present invention.

Explanation of symbols

1 Handy terminal (HT) as an input terminal
2 Controller as data control device 3 Station as wireless control device 4 Wireless printer as output terminal 5 Barcode reader as completion data input device 6 Operation panel as auxiliary input device 7 Wired printer as output terminal 8 Output Wired display 9 as a terminal device Wireless display 10 as an output terminal CPU
11 ROM
12 RAM
13 Display unit 14 Wireless communication unit 15 Key input unit 16 Touch panel input unit 17 Control unit 18 Storage unit 19 Communication unit

Claims (21)

An input terminal that performs data communication with a data control device that manages order data indicating information related to customer orders,
An input means for inputting information related to the customer's order, an order data generating means for generating order data based on the information related to the order received by the input means, and generated by the order data generating means Order data transmitting means for transmitting the order data to the data control device, and notification means for notifying information received from the data control device,
An input terminal for creating order data using the menu as a hold menu when the order data creation means includes a menu for which confirmation has been put on hold in the information relating to the customer's order.   The order data creation means includes a course menu composed of a plurality of submenus in the information relating to the customer's order, and the submenus for which confirmation is suspended are included in the plurality of submenus. The input terminal according to claim 1, wherein the order data is created using the submenu as a hold menu. The order data creation means, when receiving input of information related to the confirmation of the hold menu by the input means, creates order confirmation data of the hold menu based on the information,
The input terminal according to claim 1, wherein the order data transmitting means of the input terminal transmits the order confirmation data created by the order data creating means to the data control device. When the notification means receives information related to the confirmation request for the hold menu from the data control device, the notification means notifies the information,
The order data creation means creates order confirmation data of the hold menu based on information related to the confirmation content of the hold menu input by the input means in response to a notification by the notification means. The input terminal described. The order data creation means creates request data for requesting extension of the hold time of the hold menu based on the information when the input means receives information requesting extension of the hold time of the hold menu. ,
The input terminal according to claim 1, wherein the order data transmission unit transmits the request data created by the order data creation unit to the data control device. When the notification means receives information related to the confirmation request for the hold menu from the data control device, the notification means notifies the information,
The order data creation means includes request data for requesting extension of the hold time of the hold menu based on information requesting extension of the hold time of the hold menu input by the input means in response to the notification by the notification means. The input terminal according to claim 5, which is created. A data control device that performs data communication with an input terminal that creates order data based on information related to customer orders, and manages the order data,
Instruction data creation means for creating instruction data relating to a time at which a cooking instruction or a provision instruction should be transmitted and a transmission destination for each menu included in the order data received from the input terminal, and the instruction data creation Order instruction data storage means for storing the instruction data and the order data in association with each other, and a cooking instruction for a menu included in the order data based on the data stored in the order instruction data storage means, or An instruction transmission means for transmitting a provision instruction to a transmission destination to be transmitted at a time to be transmitted;
The instruction transmission means, when the order data received from the input terminal includes a hold menu in which the customer holds the confirmation of the order, the hold derived from the time at which the cooking instruction of the hold menu should be transmitted A data control apparatus for transmitting a request for confirming the hold menu to the input terminal at a time at which a menu confirm request is to be transmitted. The data control device stores, for each menu, information relating to a time condition for determining a time at which a cooking instruction or a provision instruction should be transmitted, and information relating to a transmission destination to be transmitted. Have
The data control apparatus according to claim 7, wherein the instruction data creating unit reads the information on the time condition and the information on the transmission destination stored in the menu information storage unit, and creates the instruction data.   The time at which the confirmation request for the hold menu is to be transmitted is a time at which a cooking instruction for the hold menu is to be transmitted, or a time that is a predetermined time earlier than a time at which the cooking instruction for the hold menu is to be transmitted. Data controller. The instruction data creating means, when receiving the order confirmation data related to the confirmed order of the hold menu from the input terminal, creates the instruction data related to the menu confirmed based on the order confirmed data,
The order instruction data storage means stores the hold menu and the instruction data related to the hold menu stored based on the order confirmation data and the instruction related to the confirmed menu created by the instruction data creation means Update and store data,
The data control according to claim 7, wherein the instruction transmission unit transmits a cooking instruction or a provision instruction for the determined menu to a transmission destination to be transmitted at a time to be transmitted based on the updated and stored data. apparatus. When the instruction data creating means receives the request data related to the hold time extension request for the hold menu from the input terminal, based on the request data, the time at which the cooking instruction or provision instruction for the hold menu should be transmitted Create order instruction data that extends
The order instruction data storage means of the data control device converts the stored instruction data relating to the hold menu into order instruction data obtained by extending the time to transmit the cooking instruction or the provision instruction created by the instruction data creating means. Update memorize,
8. The instruction transmission unit according to claim 7, wherein the instruction transmission unit transmits the hold menu confirmation request to the input terminal again at a time at which the reservation menu confirmation request is to be transmitted based on the updated and stored data. Data controller. An order data management system comprising an input terminal for receiving information related to customer orders and creating order data; and a data control device for performing data communication with the input terminal and receiving and managing the order data There,
Order data creation means for creating order data based on the inputted information relating to the order, and input data transmission for sending the order data created by the order data creation means to the data control device Means, and notification means for notifying information received from the data control device,
Instruction data creation means for creating instruction data relating to a time at which a cooking instruction or a provision instruction should be transmitted and a transmission destination thereof for each menu of the order data received from the input terminal by the data control device; Order instruction data storage means for associating and storing the instruction data created by the instruction data creation means and the order data, and a menu included in the order data based on the data stored in the order instruction data storage means And an instruction transmission means for transmitting the cooking instruction or the provision instruction to the transmission destination to be transmitted at the time to be transmitted,
If the order data creation means of the input terminal includes a menu for which confirmation is suspended in the information relating to the customer's order, the order data is created using the menu as a suspension menu,
The instruction transmitting means of the data control device transmits the hold menu confirmation request to the input terminal at a time when the hold menu confirmation request derived from the time when the cooking instruction for the hold menu should be transmitted is transmitted. Order data management system. The data control device stores, for each menu, information relating to a time condition for determining a time at which a cooking instruction or a provision instruction should be transmitted, and information relating to a transmission destination to be transmitted. Have
The instruction data creating unit of the data control device reads the information related to the time condition and the information related to the transmission destination stored in the menu information storage unit, and creates the instruction data. Order data management system.   The order data creation means of the input terminal includes a course menu composed of a plurality of submenus in the information related to the customer order, and the submenu in which confirmation is suspended in the plurality of submenus The order data management system according to claim 12, wherein the order data is created using the submenu as a pending menu.   The time at which the confirmation request for the hold menu should be transmitted is a time at which the cooking instruction for the hold menu should be transmitted, or a time earlier than a time at which the cooking instruction for the hold menu should be transmitted by a predetermined time. Order data management system. The order data creation means of the input terminal creates order confirmation data of the hold menu based on the information when receiving information related to the confirmed content of the hold menu,
13. The order data management system according to claim 12, wherein the order data transmission means of the input terminal transmits the order confirmation data created by the order data creation means to the data control device. When the notification means of the input terminal receives information related to the confirmation request for the hold menu from the data control device, it notifies the information,
The order data creation means of the input terminal creates order confirmation data for the hold menu based on information related to the confirmation details of the hold menu input in response to a notification by the notification means. Order data management system described. The instruction data creating means of the data control device creates the instruction data related to the menu confirmed based on the order confirmation data when the order confirmation data is received from the input terminal,
The order instruction data storage means of the data control device stores the held menu and the instruction data related to the held menu confirmed by the menu determined based on the order confirmation data and the instruction data creating means Update and store the instruction data related to the menu,
The instruction transmission means of the data control device transmits a cooking instruction or provision instruction for the determined menu to a transmission destination to be transmitted at a time to be transmitted based on the updated and stored data. Order data management system described. The order data creation means of the input terminal creates request data for requesting extension of the hold time of the hold menu based on the information when receiving input of information requesting extension of the hold time of the hold menu. ,
The order data management system according to claim 12, wherein the order data transmission means of the input terminal transmits the request data created by the order data creation means to the data control device. When the notification means of the input terminal receives information related to the confirmation request for the hold menu from the data control device, it notifies the information,
The order data creation means of the input terminal requests data for requesting extension of the hold time of the hold menu based on information requesting extension of the hold time of the hold menu input in response to the notification by the notification means 20. The order data management system according to claim 19, wherein When the request data is received from the input terminal, the instruction data creating means of the data control device, based on the request data, an order instruction that extends the time at which the cooking instruction or provision instruction for the hold menu should be transmitted Create data,
The order instruction data storage means of the data control device converts the stored instruction data relating to the hold menu into order instruction data obtained by extending the time to transmit the cooking instruction or the provision instruction created by the instruction data creating means. Update memorize,
The instruction transmission means of the data control device transmits a request for confirming the hold menu to the input terminal again at a time when the request for confirming the hold menu should be transmitted based on the updated and stored data. Item 20. The order data management system according to Item 19.

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