JPH0635927A - Order data managing device - Google Patents

Abstract

PURPOSE:To exactly and speedily transmit output data to a desired output device even when any fault is generated at the output device. CONSTITUTION:In this order data managing device, only when any fault such as busy or the like is generated at inline-connected kitchen printers 4a-4d sending the print-out data of the kitchen printers 4a-4d, an alternative kitchen printer is selected from an alternative kitchen printer table, print-out data added name information showing the kitchen printer under the fault generation at the regular output destination are sent to this selected kitchen printer, and a slip for kitchen printed the name information of the kitchen printer under the fault generation at the regular output destination is printed and issued by the alternative kitchen printer.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is connected to a plurality of output devices such as printers, manages order data including inputted product information, and outputs the product information to a corresponding output device based on the order data. The present invention relates to an order data management device that distributes output data to each output device, sends the output data to a corresponding output device, and outputs the output data from the output device.

[0002]

2. Description of the Related Art Conventionally, as this kind of order data management device, as described in Japanese Patent Laid-Open No. 1-258063, a kitchen printer designated to send out print output data including a food name and the like is used. In case of failure,
The print output data is sent to a designated substitute kitchen printer which is set in advance for each kitchen printer, and the print output data is printed out from the substitute kitchen printer in place of the designated kitchen printer. Even if the kitchen printer of the kitchen fails, for example, the data of the kitchen printer of the adjacent kitchen is printed out from the kitchen printer of the adjacent kitchen. 2. Description of the Related Art There is known an order data management device for a restaurant that can deliver necessary data to a necessary kitchen without delay by delivering the data to the kitchen.

[0003]

In the conventional order data management device for a restaurant as described above, when a failure occurs,
Although it is possible to install a specific spare kitchen printer and specify this as the alternative kitchen printer, due to the price of the order data management device and the place where the spare alternative kitchen printer is installed, as described above. In many cases, a normal kitchen printer used for the kitchen of another adjacent kitchen is also used as an alternative kitchen printer when a failure occurs. Therefore, in this case, since at least two print output data are concentrated in one kitchen printer when a failure occurs, in the kitchen where the kitchen printer is installed, the cook can cook the print output data of the print output data. Looking at the product name, I had to sort this one by one and the one in the kitchen elsewhere. This sorting work may be time-consuming, and the output result that is not addressed to the kitchen may be mistakenly passed to another kitchen that is not the other designated kitchen. In such a case, since cooking in the kitchen is delayed, the customer has to wait for the ordered food for a long time, which deteriorates customer satisfaction (customer certification) and damages the credibility of the store.

Therefore, in the present invention, a failure occurs in one of the output devices such as a kitchen printer, and the output data such as print output data created from the order data is sent to another output device such as a kitchen printer. In the case of outputting from another output device, it is an object to provide an order data management device that allows a cook to easily determine whether the data is for himself or another kitchen from the output result.

[0005]

An order data management device of the present invention is an order management device that manages order data including input product information, and is created based on the order data and sent from the order management device. And a plurality of output devices for outputting output data including the product information, which are connected to each other via transmission means, and the order management device is a destination of the output data including the product information corresponding to the product information. An output device table that stores output device instruction information that indicates an output device, and an alternative output device that stores alternative output device instruction information that indicates another output device that substitutes for the output device instruction information. A table is created, order data is created and output for each output device instructed by the output device instruction information corresponding to the product information, and the instructed output device fails. In the state, the order data management device that sends the output data to the alternative output device designated by the alternative output device instruction information in the alternative output device table, outputs the output data to be output to the alternative output device. ,
It is characterized in that output data transmission control means for providing output data by adding output device designation information for designating the output device in the fault state to the output data is provided.

[0006]

According to the present invention, when a failure occurs in a predetermined output device, the other output device can replace the output device in which the failure has occurred based on the alternative output device instruction information in the alternative output device table. Output data that is designated as an alternative output device and has output device designation information for designating the predetermined output device is sent to the alternative output device and output. Therefore, it is possible to immediately determine that the output result from the alternative output device is the output data for the kitchen having the predetermined output device based on the output device designation information.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A case in which an embodiment of the present invention is applied to an order data management device for a restaurant will be described below with reference to the drawings. FIG. 1 is a configuration diagram showing a schematic configuration of an order data management device for a restaurant of this embodiment. 1 in the figure
Is a handy terminal (HT) which is a portable type order data input device having a built-in wireless circuit, and 2 is a station (ST) for transmitting / receiving data to / from the handy terminal 1 via a wireless line. 1
Together with this, it constitutes an order management device. 3 is a customer's slip issuing machine (CP), 4a to 4d are kitchen printers (KPa to KPd) as output devices installed in each kitchen, 5
Is a checkout terminal (C
T). The station 2, the slip issuing machine 3, the kitchen printers 4a to 4d, and the checkout terminal 5 are connected by an inline cable 6. In the present embodiment, for convenience of explanation, the kitchen printer 4a is used.
The address on the in-line transmission of ~ 4d is 11 to 14
Set as a street address.

The handy terminal 1 is provided with a plurality of menu keys for inputting a menu code as product information, a ten-key pad for inputting the number of items ordered, a menu code input by each of the keys, the number of items ordered, etc. A keyboard 11 on which a transmission key for inputting transmission instruction information for instructing transmission of the included order data is arranged, a display 12 for displaying a menu name indicated by the input menu code, and a transmission / reception antenna 13. Although not shown, a storage device in which the menu code, menu name, and the like of the menu is set in correspondence with the key code of each menu key is incorporated therein.

Further, as shown in FIG. 2, the station 2 has a CPU 21, a ROM 22 for storing a program for specifying the processing contents of the control of the CPU 21, and the like.
A RAM 23 for temporarily storing variable data such as input order data, a transmission control circuit 25 for transmission via the in-line cable 6, a radio circuit 26 for controlling radio reception performed with the handy terminal 1. Etc.

Then, in the RAM 23, as shown in FIG. 3, the address of the kitchen printer which is the kitchen printer information as the output device instruction information for specifying the kitchen printers 4a to 4d corresponding to the menu code is stored. Kitchen printer table 61 as an output device table, information indicating another kitchen printer associated with the kitchen printer corresponding to the address of the kitchen printer, that is, an alternative kitchen printer that is alternative kitchen printer information as alternative output device instruction information. Alternate kitchen printer table 62 as an alternative output device table storing the address of each customer, and customer number information is added to each group for each customer, and order data such as the number of customers information, table number information, item information, etc. Remember customer management § 63, the customer management buffer 63
A print output data buffer 63 for storing print output data as output data collected for each address of the kitchen printers 4a to 4d to which the order data stored in
a to 63d, customer number counter 64 for creating the customer number information, output destination counter 65, address counter 6
6, etc. are provided. The item information includes the menu code, menu name information, quantity information and the like. Kitchen printer table 6 above
1 is a kitchen printer of the kitchen printers 4a to 4d installed in a kitchen that cooks the menu name information, status, unit price information, and the menu name information corresponding to the 4-digit menu code set for each menu. The address of the kitchen printer, which is information, is set. In the alternative kitchen printer table 62, the name of the kitchen printer as the output device designation information and the corresponding alternative kitchen printer corresponding to the address (the column of j = 0) of the kitchen printer that instructs each of the kitchen printers 4a to 4d Addresses (j = 1 column) are set respectively. The customer management buffer 63 is composed of an order data area R2 and a customer number area R1 added to manage this order data with customer number information corresponding to the customer.

The kitchen printer 4a is installed in a Japanese food kitchen, the kitchen printer 4b is installed in a Chinese food kitchen, 4c is installed in a western food kitchen, and the kitchen printer 4d is installed in a light food kitchen. To do.

Next, the control of the order data management device of this embodiment having the above-mentioned configuration will be described. 4 and 5
3 is a flowchart showing an order data receiving process of the station 2 and a KP sending process of sending print output data to the kitchen printers (KP) 4a to 4d. First, regarding the order data transmitted from the handy terminal 1, the customer service person who is the operator of the handy terminal 1 goes to the seat when the customer arrives at the seat, and operates the keyboard 11 of his / her handy terminal 1. First, the table number information and the number of people information is entered, and then the menu code corresponding to the menu ordered by the customer and the point information thereof are created in the handy terminal 1, and the person in charge finally When the transmission key is operated to input the transmission information, the person-in-charge number preset in the handy terminal 1 is added to each of the input information, order data is created and transmitted via the transmission antenna 13. It is what is done.

On the other hand, the station 2, which has received the order data wirelessly transmitted from the handy terminal 1 via the wireless circuit 26, executes the data receiving process shown in FIG. That is, whether the order data received as P1 is new order data or additional order data is determined by the presence or absence of customer number information in the order data. Then, if the customer number information does not exist in the order data, that is, in the case of new order data, the customer number counter 64 is updated as P2, that is, incremented by "+1", P3.
This count value is used as the customer number information assigned to the customer, and the customer number area R1 of the customer buffer 63
The received order data is stored in the customer information area R2 by adding menu name information corresponding to the menu code to the received order data.

On the other hand, when it is determined in P1 that the received order data has customer number information, that is,
If it is additional order data, in P4, the customer buffer 63 in which the customer number information in the customer number area R1 matches
In the customer information area R2, the menu code and quantity information in the received order data of the item are added with the menu name, and the item information is stored in addition to the item information already stored. Next, in P5, one item information of the order data in the customer buffer 63 is extracted, and the kitchen printer table (KP table) 61 is extracted based on the menu code.
To extract the corresponding unit price information and the addresses of the kitchen printers 4a to 4d, which are the kitchen printer information, respectively. In P6, kitchen printers (KP) 4a-4
The print output data for KP to be sent to d is created and stored in the print output data buffers 63a to 63d for each kitchen printer 4a to 4d. In P7, CP print output data to be printed by the slip issuing machine (CP) 3 is created and stored in a predetermined buffer (not shown) in substantially the same manner. After performing the processes of P5 to P7 on all the item information of the order data in the customer buffer 63, the print output data of the print output buffers 63a to 63d is sent to P9 as K9, which is sent to the corresponding kitchen printers (KP) 4a to 4D. In P10, the data in the predetermined buffer is transmitted to the CP issuing machine (CP) 3.

FIG. 5 is a flow chart showing the details of the process of P8, that is, the process of sending to KP. First, P11
As the count value j of the output destination counter 65 is "0" and the count value n of the address counter 66 is "1".
After initializing to "1", as P12, the print output data buffer 63 of the output destination address that matches the count value n
It is determined whether or not there is print output data in a to 63d.
If it is determined that the count value j does not exist, the count value j of the output destination counter 65 is set to "0" and the count value n of the address counter 66 is updated to "+1" as P13. Then, in P25, when the count value n is judged and n is less than "15", the process returns to P12 and "1" is returned.
If it is 5 "or more, it ends. On the other hand, when it is determined in P12 that the print output data exists in the print output data buffers 63a to 6d of the output destination address that matches the count value n, the print output data is determined in P14 as the kitchen of the output destination address. The data is sent to the printers 4a to 4d, and the response from the kitchen printers 4a to 4d is awaited as P15. If there is no response at P18 within a predetermined time, it is determined that the kitchen printers 4a to 4d cannot print due to power interruption, and the process proceeds to P19.

On the other hand, if there is a response within a predetermined time,
As P16, it is judged from the response data whether or not the printing is normally performed. Here, the kitchen printers 4a to 4d that receive the print output data respond to the printer status. If the response message is decoded and there is no abnormality, it is determined that the printer has normally output. , P13. On the other hand, when the kitchen printers 4a to 4d are in a state where the cover is open or the paper is out, a so-called busy response occurs, and this is first detected in P17. In the case of a busy response, it is determined at P18 whether or not the number of re-transmissions (retry) exceeds the limit value. If it is less than the limit value, the process proceeds to P14, that is, retransmit.

Thus, when the kitchen printers 4a to 4d designated as the output destinations have an unrecoverable failure such as a program error, a hardware failure, or a power failure in a short time, and a light failure such as no paper error or busy occurs. If the recovery does not continue after the time limit is exceeded, the process proceeds to P19, where it is determined whether j is "0". If j is “0”, then P20 is information indicating the alternative kitchen printer of the kitchen printer from the alternative kitchen printer table 62 as P20.
The address of the kitchen printers 4a to 4d in the column "1" is extracted, and the print output data to be sent to this is the name of the kitchen printer as the output device designation information for designating the kitchen printer corresponding to the original print output data. The information is read from the alternative kitchen printer table 62 and included. Then, returning to P14, the print output data is sent again to the corresponding kitchen printers 4a to 4d. The processing of P14, P19, P20 and P21 corresponds to the output data transmission control means. Next, the process returns to P15, waits for a response, and performs processing according to the presence / absence of a failure as described above.

On the other hand, if there is a problem in sending the print output data to the alternative kitchen printer, it is determined that the count value j is "1" in P19. In this case, the process proceeds to P22, where j is " Then, the corresponding address in the “j = 0” column of the alternative kitchen printer table 62 is extracted, that is, the addresses of the original kitchen printers 4a to 4d are extracted. Then, returning to P14, the print output data is sent again. At this time, since the kitchen printer is a regular output destination, the name information of the kitchen printer is deleted from the print output data as shown in P23.
When the above process is repeated and the sending of the preprint output data is completed, the data sending process is ended by determining that n is “15” or more in P25 as described above.

In the kitchen printers 4a to 4d which have received the print output data from the station 2, for example, a kitchen slip as shown in FIG. 6 is printed out. The kitchen slip 70 shown in the figure shows the case where the print output data is sent to the kitchen printer as an alternative kitchen printer, that is, the print output data created in the process P21 of the station 2 is received. Regular kitchen printer (top kitchen printer 71) on kitchen slip 70 (kitchen printer in trouble at that time)
The name information of is printed out.

The kitchen slip 72 shown in FIG. 7 is used when print output data that should be originally sent to the kitchen printer is sent, that is, the process P3 of the station 2,
The uppermost column 73 is blank when the printout data created in the processes of P5 and P6 or the printout data when the name information of the kitchen printer is deleted in the process of P23 is received. As described above, in this embodiment, when a failure occurs in the kitchen printer designated as the output destination, another kitchen printer is selected as the alternative kitchen printer, and the print output data is originally designated as the output destination. The name information of the designated kitchen printer is added, and the name of the kitchen printer in the print output data is printed on the kitchen slip printed and issued by the kitchen printer as the alternative kitchen printer.

Therefore, the kitchen cook who sees the printed and issued kitchen slip can easily identify whether the kitchen slip is for his or her kitchen or another kitchen, and
In the case of other kitchens, it is possible to easily determine which kitchen it is for. Therefore, even if the kitchen printer prints and issues kitchen slips for other kitchens, the kitchen slips can be delivered to the specified kitchen without fail, and order data can be transmitted to the kitchen quickly and accurately. Is.

The present invention is not limited to the above embodiment. Although only the kitchen printer has been described in the present embodiment, the slip issuing machine 3 may have the same function. Further, in the above embodiment, the order data management device using the handy terminal 1 is applied, but the invention is not limited to this. In addition, it goes without saying that various modifications can be made without departing from the scope of the present invention.

[0023]

As described above, according to the present invention,
When a failure occurs in the output device that should output the output data, the alternative output device that outputs the output data in place of the failed output device includes output device designation information indicating the failed output device as output data. Since the output data including the output data is transmitted, the output result output from the alternative output device includes the output device designation information. It becomes easy to determine whether or not the output device should output, and the person in charge of the original output device can be immediately notified. Therefore, even if a failure occurs in the output device, it is possible to transmit the output data to the output device as accurately and promptly as when the failure does not occur, and it is expected that the workability and serviceability can be improved. A management device can be provided.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing a schematic configuration of an order data management device that is an embodiment of the present invention.

FIG. 2 is an electrical block configuration diagram of a station of the order data management device shown in FIG.

FIG. 3 is a diagram showing a main memory configuration of a RAM in the station.

FIG. 4 is a flowchart showing an order data receiving process for controlling the station.

FIG. 5 is a flowchart showing a sending process to KP which is control of the station.

FIG. 6 is a diagram showing a kitchen slip printed and issued by a kitchen printer.

FIG. 7 is a diagram showing another kitchen slip.

[Explanation of symbols]

2 stations (order management device) 4a to 4d kitchen printer (output device) 6 in-line cable (transmission means) 61 kitchen printer table (output device table) 62 alternative kitchen printer table (alternative output device table) P14, P19, P20, P21 Output data transmission control means

Claims (1)

[Claims] 1. An order management device that manages order data that includes input product information, and a plurality of output data that are created based on the order data and that are output from the order management device and that include the product information. The output device stores the output device instruction information for instructing the destination output device of the output data including the product information corresponding to the product information. A device table and an alternative output device table storing alternative output device instruction information for instructing another output device to substitute for the output device instruction information, and corresponding to the product information Order data is created and output for each output device instructed by the output device instruction information, and when the instructed output device is in a failure state, the output data is output as the alternative output. In the order data management device for sending to the alternative output device designated by the alternative output device instruction information in the device table, the output data to be output to the alternative output device, and the output device in the fault state is specified as the output data. An order data management device comprising output data transmission control means for converting output device designation information to output data.