JP5209885B2 - Order information management apparatus, system, and method - Google Patents

Description

  The present invention relates to an order information management apparatus, system, and method used in a restaurant or the like.

2. Description of the Related Art Conventionally, an order information management system for managing order information with electronic data has been implemented in restaurants and the like where floor staff (waiters / waitres) receive orders from store customers and provide food. In such an order information management system, when a floor staff asks a customer to order items and inputs an order to a dedicated order input terminal, the order information is transmitted to a controller (server) and stored. Further, in order not to lose the order information accumulated in the controller in this way, a system is proposed in which a plurality of active / standby controllers are prepared to configure an active standby (see, for example, Patent Document 1). . Data backup is performed on multiple controllers in real time, and when a failure occurs, the standby controller is operated to protect data and avoid system shutdown.
JP 2000-207467 A

  In such a multiplexed order information management system, it is conceivable that the controller prints the order contents in a slip format suitable for the application on each printer connected via a wired or wireless network. For example, the ordering product name and the number of items that need to be cooked for a printer for cooking instructions, the name and number of drinks ordered for a drink printer, and the ordering item name, number, and price for a guest printer. The total price of the product is printed.

  In general, in such a controller of an order information management system, in order to increase processing efficiency, an order input processing function for processing order information from an order input terminal and a print processing function for performing printing processing on a printer are separate processes. It is composed of. For this reason, the order input processing function stores the order information in the storage unit, and the print processing function reads the order information from the storage unit and outputs it. For this reason, when a failure occurs suddenly and the controller goes down, it is impossible to know how far printing has been completed.

  Further, when the operation is switched from the active system device to the standby system device at the time of failure, it is considered that order information transfer omission or slip output omission occurs. The omission of order information from the order entry terminal to the controller can be confirmed by resending from the order entry terminal. However, the omission of slips can be caused by the fact that the printer installation location may be wide in the store floor. It is difficult to check because the form of the slip differs depending on the usage of the slip. Therefore, conventionally, a list of the most recently registered order information is output, and a human visits the installation location of each printer, picks up the output slips and checks them, and checks whether there is a slip output slip. When there was an output leak, the printer was directly operated to issue a slip.

In such cases, startup processing due to system switching may take time, and floor staff will also need to perform operations that are not normally required, such as confirmation and reissuance of slip output, disrupting store operations. There was a case. In addition, due to failures that rarely occur, in many cases, the confirmation method of restoration has often been forgotten, and omissions in cooking and forgetting to serve have occurred.
That is, in the conventional multiplexed order information management system, it is possible to avoid the loss of order information when a failure occurs. However, the present invention has a drawback in that the slip printing status from each printer cannot be grasped. The present invention provides an order information management system that takes over the situation before the failure and prints a slip even when a failure occurs and the controller goes down.

  In order to solve the above-described problems, the present invention provides an order information management device that is used in a duplicated manner so that a standby device operates when an abnormality is detected in an active device. Order information storage means for associating and storing output progress information indicating whether output has been completed or not, slip output means for sending a slip output command to the output device based on the output progress information, and slip output from the output device When the completion information is received, the output information update means for updating the output progress information to the output completed state, and when the own device is a standby device, when detecting that a failure has occurred in the active device, the order information A failure output means for detecting order information including output progress information that has not been output from the storage means as non-output slip information and transmitting a slip output command of the non-output slip information to the output device; It is an order information management apparatus according to symptoms.

  The present invention is further characterized in that the order information includes output destination information provided for each output device corresponding to the output progress information and indicating whether or not it is necessary to output to the output device. Order information management apparatus.

  The order information management device according to claim 1 or 2, wherein the output progress information and the output destination information are information each indicating information for each output device with at least one bit. is there.

  The present invention relates to an order information management system comprising an order input terminal, an output device, and an order information management device that is duplicated so that a standby device operates when an abnormality is detected in the active device. Accepts the input of the item information and transmits it to the order information management device, the output device outputs the output information received from the order management device, and the order management device receives the order identification information, the item information, and the output device. Order information storage means for associating and storing output progress information indicating whether output has been completed or not, slip output means for sending a slip output command to the output device based on the output progress information, and slips from the output device When output completion information is received, output information update means for updating output progress information to an output completed state, and when the own device is a standby device, detects that a failure has occurred in the active device A failure slip output means for detecting order information including output progress information that has not been output from the order information storage means as non-output slip information, and transmitting a slip output command of the non-output slip information to the output device. This is an order information management system.

  The present invention relates to an order information management method duplicated so that a standby system device operates when an abnormality is detected in an active system device, and the order information storage means outputs the order identification information and whether it has been output for each output device. Storing the output progress information in association with each other as order information, a step in which the slip output means transmits a slip output command to the output device based on the output progress information, and an output information update means in the output device When the slip output completion information is received from the device, the process of updating the output progress information to the output completed state, and when the failure slip output means is the standby device, a failure has occurred in the active device Detecting order information including output progress information that has not been output from the order information storage means as non-output slip information, and transmitting a slip output command for the non-output slip information to the output device. It is an order information management method according to claim.

  As described above, according to the present invention, output information is stored in a multiplexed system, and a slip that has not been output is determined and output when a failure occurs, so there is no confusion even when a failure occurs. It is possible to provide an order information management system capable of providing a dish providing service.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
In the description of the present embodiment, when data is updated, the data already stored in the storage unit is overwritten with another data, stored, and updated.
When a bit is set, it indicates that bit information represented by 0 or 1 is updated to 1. When the bit is lowered, it indicates that the bit information is updated to 0.

FIG. 1 is a block diagram showing the configuration of the order information management system according to this embodiment.
The order information management system is a system for managing order information in a restaurant or the like, and includes a main controller 1, a sub controller 1_2, a handy terminal group (handy terminals 5 to 5), and a printer group (printers P01 to). ing.

The main controller 1 is a server that manages order information, and includes a control unit 2, a storage unit 3, and a communication unit 4.
The control unit 2 includes a slip printing unit 21 and an order information updating unit 22.
The slip printing unit 21 reads the order information from the storage unit 3, generates slip information based on the slip format stored in the slip format definition information storage unit 33, transmits the slip information to any printer in the printer group, and prints it. Let

The slip printing unit 21 has a failure slip printing unit 211, and the failure slip printing unit 211 performs slip printing processing at the time of failure.
The order information updating unit 22 generates order information based on the item name information transmitted from the handy terminal 5 and the information stored in the menu master table 31 and stores the order information in the order table 32. The order information update unit 22 includes a slip output bit string update unit 221. The slip output bit string update unit 221 generates slip output bit string information based on the item name information stored in the order table 32 and the slip format definition information storage unit 33 and stores the slip output bit string information in the order table 32.

The storage unit 3 stores information necessary for system operation, and includes an order table 32, a menu master table 31, and a slip format definition information storage unit 33.
As shown in FIG. 2, the menu master table 31 is a table that stores attribute information in association with, for example, a menu ID that is identification information. As the attribute information, an item name, a charge, a print slip output bit, Remember. The menu ID is numerical information for uniquely specifying the menu information, and is a serial number value starting from 1. The item name is, for example, character string information such as “coffee”, “steak”, and “tea”. The fee is, for example, fee information in which units such as “500”, “1000”, and “400” are used as yen.

  The print slip bit is bit information indicating whether or not to print a slip. If it is 0, it is not necessary to print, and if it is 1, it indicates that printing is necessary. In the present embodiment, information on a guest slip output bit, a drink slip output bit, and a cooking instruction slip output bit is stored as a print slip output bit. In the present embodiment, these three types of slips are used, but the slips may handle a plurality of arbitrary types.

The slip format definition information storage unit 33 stores the definition of the format of the print slip set in advance by the system administrator. The slip format is, for example, a definition of an information item to be printed on a slip and an output destination printer. For example, in this embodiment, the guest slip is defined as a slip that displays an item name, a charge, a number, and a total amount, and the output destination is the printer P01. The guest slip may be displayed with header information such as date, number of people, table number, slip number, or a bar code or questionnaire as footer information.
In the present embodiment, the drink slip definition displays the drink item name and the number of drinks, and the output destination is the printer P02. Then, the definition of the cooking instruction slip is displayed with the name and number of items that need cooking, and the output destination is the printer P03.

As shown in FIG. 3, the order table 32 is associated with the order ID that is identification information, and includes an item name, a charge, a guest slip output bit, a drink slip output bit, and a cooking instruction slip. An output completed bit, a guest slip output destination bit, a drink slip output destination bit, and a cooking instruction slip output destination bit are stored. The order ID is numerical information for uniquely specifying the order information, and is a serial number value starting from 1. The item name and the charge may have a plurality of pieces of information per order.
Each table configured in the storage unit 3 is not necessarily as described above, and may be configured appropriately normalized according to the hardware environment or software environment.

  The guest slip output bit, the drink slip output bit, and the cooking instruction slip output bit are bit information indicating whether or not these slips have been printed. For example, a value of 0 indicates that printing has not been performed, and a value of 1 indicates printing has been completed. The guest slip output destination bit, the drink slip output destination bit, and the cooking instruction slip output destination bit indicate whether or not these slips need to be output. For example, if the value is 0, printing is performed. If the value is 1, it indicates that printing is necessary. These bit strings secure respective areas for output bits and output destination bits for each order information.

  That is, if the output bit corresponding to the slip name and the output destination bit have the same value, it indicates that all slips have been output. On the other hand, if the value of the output bit corresponding to the slip name is different from the value of the output destination bit, it indicates that the slip to be output is not output. Note that the output bits may be provided in advance by setting only the output bits without separating the output bits and the output destination bits, and the output bits may be lowered when printing is completed. In this way, a single bit string is sufficient. However, in the present embodiment, the output bit and the output destination bit are stored separately in order to enable the analysis of the failure status and the data analysis of the slip printing status.

The communication unit 4 performs information communication processing with the handy terminal 5, the printer group, and the communication unit 4 included in the sub-controller 1_2.
The handy terminal 5 is an order input terminal as shown in FIG. 9 in which the floor staff inputs orders for customers. The handy terminal 5 has a button corresponding to each item to be provided, for example. The floor staff inputs an order by pressing this button, and presses the send button when the order is confirmed. The handy terminal 5 may include a display for confirming the input. Further, a plurality of handy terminals 5 may be provided. The handy terminal 5 stores handy terminal identification information, which is identification information unique to each terminal.
Printers such as the printer P01, the printer P02, and the printer P03 print the slip information transmitted from the communication unit 4 and output a paper slip. In this embodiment, three printers are explicitly described, but any number of printers may be used, and any number may be used.

Next, an operation example of the order information management system according to the present invention will be described with reference to FIG.
First, the floor staff inputs the item name information ordered using the handy terminal 5. The handy terminal 5 stores the input item name information (step S1). Hereinafter, it will be described here that coffee and steak are ordered and input as item name information. When the order is confirmed, the floor staff presses the transmission button of the handy terminal 5. When the send button is pressed, the handy terminal 5 sends the input item name information and handy terminal identification information to the communication unit 4 of the main controller 1 as order information (step S2). At this time, the handy terminal 5 keeps storing the item name information.

  When receiving the order information from the handy terminal 5, the communication unit 4 reads the item name information from the order information. The order information updating unit 22 refers to the menu master table 31 and reads the attribute information of each item name information and stores it in the order table 32 corresponding to the generated order identification information. In the present embodiment, coffee and steak are stored as item names, and 500 and 1000 are stored as order information as order information.

  Next, the slip output bit string update unit 221 generates output destination bit information for the order information based on the menu master table 31. That is, the slip output bit string updating unit 221 first reads menu information corresponding to coffee from the menu master table 31. In the present embodiment, the menu information corresponding to coffee is 1 for the guest slip, 1 for the drink slip, and 0 for the cooking instruction slip (FIG. 2). The slip output bit string update unit 221 first stores these pieces of information as candidates for a slip output destination bit string.

  Next, the slip output bit string update unit 221 reads the menu information corresponding to the steak from the menu master table 31. The menu information corresponding to the steak is 1 for the guest slip, 0 for the drink slip, and 1 for the cooking instruction slip (FIG. 2), so the slip output bit string update unit 221 is 1 information. Only update the value of the slip output bit string candidate. That is, here, the guest slip is already 1, so there is no change, the drink slip is already 1, no change, and the cooking instruction slip is updated to 1. The slip output bit string updating unit 221 stores this information in the order table 32 as an output destination bit string. All 0 is stored in the output bit string at the initial time (step S3). FIG. 3 shows an example of data when tea is transmitted as order information as another order and information is stored in the order table 32. As for tea, referring to the menu master table 31, the guest slip is 1, the drink slip is 1, and the cooking instruction slip is 0, so this information is stored in the order table 32 as it is.

  When the data registration in the order table 32 is completed, the main controller 1 transmits the order information stored in the order table 32 to the sub-controller 1_2. When receiving the order information, the sub-controller 1_2 registers data in the order table 32_2. When the data registration is completed, the sub-controller 1_2 transmits a data registration completion notification to the main controller 1 (step S5). When the main controller 1 receives the data registration completion notification, the main controller 1 transmits a registration completion notification and order identification information to the handy terminal 5 (step S6). The order identification number may be handled as a slip number in the handy terminal 5. When the handy terminal 5 receives the data identification information, the handy terminal 5 deletes the order information stored in step S1, and transmits a data deletion completion notification to the main controller 1 (step S7).

  When receiving the data deletion completion notification from the handy terminal 5, the main controller 1 starts a slip creation process (step S8). The slip printing unit 21 first generates guest slip information with reference to the order table 32, the menu master table 31, and the slip format definition information storage unit 33. That is, the slip printing unit 21 reads the order ID, the item name, and the charge from the order table 32, calculates the number for each item name, and sets it as guest slip information. When the slip printing unit 21 reads out that the output destination of the guest slip information is the printer P01 by referring to the slip format definition information storage unit 33, the slip print unit 21 transmits the guest slip information to the printer P01 (step S9). When the printer P01 outputs the received guest slip, the printer P01 transmits an output completion notification to the main controller 1 (step S10).

  Then, when receiving the output completion notification, the slip output bit string update unit 221 updates the guest slip output bit information in the order table 32 to 1 (step S11). Then, the communication unit 4 of the main controller 1 transmits the output bit information to the sub controller 1_2. The communication unit 4_2 of the sub-controller 1_2 receives the output bit information, and the slip output bit string update unit 221_2 updates the information stored in the order table 32_2 with the output bit information received from the main controller 1. The communication unit 4_2 of the sub controller 1_2 transmits an update completion notification to the main controller 1.

When the main controller 1 receives the update completion notification, the main controller 1 further generates slip information in the same manner as described above. That is, the slip printing unit 21 generates drink slip information (step S14), prints it on the printer P02 (step S15), and the printer P02 transmits a print completion notification (step S16). The main controller 1 updates the order table 32 (step S17), and copies data to the sub controller 1_2 (steps S18 and S19). Thereafter, a cooking instruction slip is generated and output in the same manner. FIG. 4 is an example of data in the order table 32 after all forms are output without failure.
The above is an operation example of the present embodiment during normal operation.

Next, a slip output recovery method when a failure occurs in the main controller 1 will be described.
First, when a failure occurs between step S1 and step S6, the main controller 1 cannot return a response to the handy terminal 5. Therefore, the handy terminal 5 detects some failure of the controller when the slip number is not responded from the main controller, and resends the order information stored in step S1 to the main controller 1.
Although details will be described later, when a failure occurs in the main controller 1, the sub-controller 1_2 is activated. Thereby, the order information retransmitted from the handy terminal is processed as usual by the sub-controller 1_2.

Next, with reference to FIGS. 7 and 8, a slip printing recovery method when a failure occurs in step S6 and after will be described.
First, the sub controller 1_2 detects a failure of the main controller 1 (step S110). For example, if the sub controller 1_2 periodically communicates with the main controller 1 and does not send a reply, the sub controller 1_2 operates with the main controller 1 waiting (step S120). These active / standby system switching operations may be configured such that the active device detects a system failure of its own device and notifies the standby system, or the standby device periodically communicates with the active device. It is good also as a structure which detects abnormality by performing and analyzing the reply information, and what is called active / standby, a dual system, hot standby, etc. may be used.

  Then, the trouble slip printing unit 211_2 generates, for example, a variable (N) and substitutes 50 which is numerical information (step S130). Then, the trouble slip printing unit 211_2 refers to the order table 32_2, sets the value obtained by subtracting 50 from the latest order identification information as the order identification information, and reads the order information corresponding to this. In other words, the trouble slip printing unit 211_2 reads out the order information traced 50 times from the latest (step S140). Here, the trouble slip printing unit 211_2 performs slip output processing from old data in order to provide dishes in the order received. Further, in the present embodiment, the number of retroactive owner information is 50. However, an appropriate value may be set depending on the failure period, the congestion situation, etc., or all cases may be set. Alternatively, the order information may be read back one by one from the latest order information, the output bit and the output destination bit are compared, and the process of step S140 may be started from the order information whose values match.

  Then, the trouble slip printing unit 211_2 determines whether or not to re-output the slip, and outputs it if it is determined to re-output (step S150). The process of step S150 will be described later. Then, the variable (N) is decremented (step S160). The trouble slip printing unit 211_2 determines whether the variable (N) is smaller than 0 (step S170), and if it is smaller, the process ends. If it is not smaller, reprocessing is performed from step S140.

Next, an example of processing operation in which the trouble slip printing unit 211_2 prints a slip in step S150 will be described.
First, the trouble slip printing unit 211_2 generates, for example, a variable (M) and substitutes 1 which is numerical information (step S151). Then, the trouble slip printing unit 211_2 refers to the output destination bit information of the order information read in step S140. At this time, the output destination bit information is referred to in order (in order of the guest slip output destination bit, the drink slip output destination bit, and the cooking instruction slip output destination bit). That is, if the numerical value represented by the variable (M) is 1, it is determined whether the output destination bit information is 0 or 1 for the guest slip output destination bit (step S152).

  If it is determined in step S152 that the output destination bit information is 0, the process proceeds to step S156. On the other hand, if the output destination bit information is 1, it is determined whether it is 0 or 1 with reference to the output bit information (step S153). If the output bit information is 1, the process proceeds to step S156. On the other hand, if the output bit is 0, guest slip information is generated in the same procedure as in step S8, and is transmitted to the printer P01 for output (step S154).

When printing is completed, the output completed bit stored in the order table 32_2 is updated to the order table 32 of the main controller 1 (step S155). Then, after incrementing the variable (M) (step S156), it is determined whether or not the variable (M) is smaller than the set number of slips. The number of slips set is the number of output slips preset by the system administrator. In this embodiment, the slips to be output are in three forms: guest slips, drink slips and cooking instruction slips. The number is three.
If the variable (M) is smaller than the set number of slips, the slip printing unit 211_2 at the time of failure ends the processing and returns to S160. On the other hand, if the variable (M) is not smaller than the set number of slips, reprocessing is performed from the processing in step S152.

  That is, the main controller 1 provides the output bit information and the output destination bit information in the order information, sets the output destination bit of the slip format to be output in advance, and sets the output completed bit when the slip is output. Therefore, even when a failure occurs on the way, it is possible to determine which slip has been output by reading and comparing the output bit information and the output destination bit information. FIG. 5 is a data example of the order table 32 when the order information with the order ID 2 is normally output up to the guest slip and the drink slip is not output. For the order information whose order ID is 2, the drink slip output bit is 0, but since the drink slip output destination bit is 1, it can be determined that the output of the drink slip has not been completed normally.

If a failure occurs in the main controller 1 between step S9 and step S12, the active device is switched to the sub controller 1_2, and the slip information transmitted in step S9 is output by the printer P01, the sub controller 1_2 The same slip will be output again after switching to, but it would be more desirable to make and serve food twice rather than to fail to provide food.
In this embodiment, as a slip print recovery method when a failure occurs, an unprinted slip is printed and output in units of slips. However, it may be configured to reprint for each order information. .

  As described above, according to the present embodiment, the order information management apparatus that has been duplicated so that the standby system apparatus operates when an abnormality is detected in the active system apparatus, whether the order ID and the slip have been printed. The order table 32 for storing the order information associated with the output bit string, which is the information of the document, the slip printing unit 21 for sending the slip print command to the printer with reference to the output bit string, and the slip print command by using the slip print command. When an output completion notification is received from the printer when the output is completed, a slip output bit string update unit 221 that sets the bit of the corresponding slip of the output bit string, and a slip that has not been output with reference to this output bit string when a failure occurs And a slip printing unit 211 at the time of failure for transmitting a slip printing command to the printer.

As a result, even if a system failure occurs during slip printing and the operation is switched from the active device to the standby device, the slip is automatically output without omission or duplication. In addition to not losing data when it occurs, business operations such as cooking and serving food can be performed smoothly.
In addition, since information indicating whether printing has been completed is stored as a bit string, processing such as information change and copying to a standby system can be performed quickly and efficiently, and excessive hardware resources are required. I don't have to.

Further, in this embodiment, an output destination bit string is provided together with the output bit string, and when the slip output bit string update unit 221 receives an output completion notification from the printer, the corresponding bit of the output bit string is set and the output destination bit string is updated. The bit string is not updated in the initial state.
As a result, the information of the output bit string and the output destination bit string can be confirmed afterwards, and the failure analysis and the slip printing state analysis can be smoothly performed.
That is, even if the main controller 1 fails during slip output and the operating device is switched to the sub-controller 1_2, the sub-controller 1_2 automatically recognizes an unprinted slip when the sub-controller 1_2 is started, and outputs the slip. The floor staff may perform the operation according to the output slip without being aware of the system switching.
In this embodiment, the output device is used as a printer and the slip is printed as an order information output method. However, the order information can also be displayed on the screen using the output device as a display device.

  It should be noted that a program for realizing the function of the processing unit in the present invention is recorded on a computer-readable recording medium, and the order information management is performed by causing the computer system to read and execute the program recorded on the recording medium. You may go. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

It is a block diagram which shows the system configuration | structure by the embodiment of this invention. It is a data example of the menu master table by this invention. It is an example of the data before the slip output of the order table by this invention. It is an example of the data after the slip output of the order table by this invention. It is an example of data when a failure occurs during the slip output of the order table according to the present invention. It is a sequence diagram which shows the operation example of embodiment of this invention. It is a flowchart which shows the operation example of the slip re-output at the time of the failure recovery by the 1st Embodiment of this invention. It is a flowchart which shows the operation example of the slip re-output at the time of the failure recovery by the 1st Embodiment of this invention. It is a figure which shows the example of the handy terminal 5 by the example of embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Main controller 2 Control part 3 Memory | storage part 4 Communication part 5 Handy terminal 21 Voucher printing part 22 Order information update part 31 Menu master table 32 Order table 33 Voucher form definition information storage part 211 Faulty slip printing part 221 Voucher output bit string update part 1_2 Sub-controller 2_2 Control unit 3_2 Storage unit 4_2 Communication unit 21_2 Voucher printing unit 22_2 Order information update unit 31_2 Menu master table 32_2 Order table 33_2 Voucher form definition information storage unit 211_2 Fault voucher print unit 221_2 Voucher output bit string update unit P01 Printer P02 Printer P03 Printer

Claims (4)

It is an order information management device that is used in duplicate so that the standby system device operates when an abnormality is detected in the active device,
Item information ordered by the customer, order identification information for identifying the customer's order, output destination information indicating whether or not the item information needs to be output to the output device for each output device, and the output device Order information storage means for associating and storing output progress information indicating whether or not the item information has been output in order information;
Slip output means for transmitting a slip output command based on the output progress information;
When the slip output completion information is received from the output device, the output information update means for updating the output progress information corresponding to the output device to the output completed state,
When the own device is a standby device, when detecting that a failure has occurred in the active device, from the order information storage means, the output device indicates that the output destination information needs to output item information, A failure slip output means for detecting order information indicating that the output progress information has not been output as non-output slip information and transmitting a slip output command of the non-output slip information to the output device; Order information management device. The order information management device according to claim 1, wherein the output progress information and the output destination information are information each indicating information for each of the output devices with at least one bit. An order information management system comprising an order input terminal, an output device, and an order information management device that is duplicated so that a standby device operates when an abnormality is detected in an active device,
The order input terminal is
Accepts the input of the item information ordered by the customer, sends it to the order information management device,
The output device is
Output slip information received from the order information management device,
The order information management device includes:
Item information ordered by the customer, order identification information for identifying the customer's order, output destination information indicating whether the item information needs to be output to the output device for each output device, and the output Order information storage means for associating and storing output progress information indicating whether or not the item information has been output in the apparatus;
Slip output means for transmitting a slip output command based on the output progress information;
When the slip output completion information is received from the output device, the output information update means for updating the output progress information corresponding to the output device to the output completed state,
When the own device is a standby device, when detecting that a failure has occurred in the active device, from the order information storage means, the output device indicates that the output destination information needs to output item information, A failure slip output means for detecting order information indicating that the output progress information has not been output as non-output slip information and transmitting a slip output command of the non-output slip information to the output device. Order information management device system. An order information management method used in an order information management device that is duplicated so that a standby device operates when an abnormality is detected in an active device,
The order information storage means includes item information ordered by the customer, order identification information for identifying the customer's order, and output indicating whether the item information needs to be output to the output device for each output device. Storing destination information in association with output progress information indicating whether or not the item information has already been output in the output device;
A slip output means for transmitting a slip output command based on the output progress information;
When the output information update means receives the slip output completion information from the output device, the step of updating the output progress information corresponding to the output device to the output completed state,
When the trouble slip output means detects that a failure has occurred in the active system apparatus when its own apparatus is a standby system apparatus, the output destination information needs to output item information from the order information storage means A step of detecting order information indicating that the output progress information has not been output as unoutput slip information and transmitting a slip output command of the non-output slip information to the output device. Order information management method characterized by

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