JP2006236099A - Order management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order management system for performing a degraded operation without causing confusion when a fault occurs in a data management device and recovering order data during the fault occurring therein. <P>SOLUTION: The system holds a communication means common to a portable order data input device for inputting the order data received from a customer and output devices. When the fault occurs in the data management device, the order data input device generates simple slip data and display data. Then the degraded operation is performed by which a simple output is directly performed to a printer or a display device. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an order management system for managing orders received from customers in restaurants, pubs and the like.

  Conventionally, portable order data input devices have been used to input orders received from customers at restaurants, taverns and the like.

  In a conventional order management system, when a customer service representative receives a food order from a customer, the order data input device inputs each menu received and the quantity thereof together with customer identification information such as table number, number of people, customer base, etc. . The input menu is temporarily stored in the order data input device, and wirelessly transferred to the data management device by a key input such as termination or transfer. In addition, information necessary for presenting a table and a charge to the customer is displayed or printed as a slip from a printer or a display device placed on the front side of the store. On the other hand, from a data output device such as a printer or a display device placed in the kitchen, the contents such as necessary cooking instructions are displayed or printed as a slip.

  The order data sent to the data management device is sent from the data management device to the accounting machine in response to an inquiry from the accounting machine, and the fee is settled and the data is totaled in the accounting machine.

  Data transfer from a portable order data input device to a data management device is performed wirelessly, and data transfer from the data management device to each output device is also generally performed wirelessly. .

  Usually, the order data input device uses a radio that can reach a relatively long distance as the first communication means, and has a second communication means that can communicate separately when this radio failure occurs. The second communication means can communicate at a close range.

  On the other hand, the output device also uses the wireless or wired communication means that can reach a relatively long distance as the third communication means that is mainly used, and communicates with the data management apparatus, and the order data input device. The second communication means capable of directly communicating with the second communication means is also held.

In such a system, when a failure occurs in the data management apparatus, the order management system becomes a fatal problem that data management and instructions for cooking and serving are not transmitted. Therefore, as a recovery process, simple slip print data is created in the order data input device, and the second communication means is used to directly communicate with the printer device which is the output device. By printing, order data is transmitted to the kitchen, and the function is supported so as not to stop the store operation.
Japanese Patent Laid-Open No. 2001-60287 Aida Kunihiro & Asakawa Akira "Order system changes the restaurant industry" Izumibundo, February 20, 1999, P15-28

  The second communication means is a relatively short-distance communication means such as infrared communication or electromagnetic induction communication, so that the front customer service representative can input order data when a failure occurs in the data management device. In order to print the slip of the order data input to the apparatus, it was necessary to go to the side of the printer as the output apparatus. In addition, a slip usually requires at least two bills, a bill slip to be presented to the customer and a cooking instruction for instructing the kitchen to cook. A slip is required. For this reason, the customer service representative at the front desk needs to distribute a slip to each cooking place in the kitchen after outputting the required number of slips with a printer.

  As described above, the occurrence of a failure in the data management device causes a fatal problem that the order of the data management and cooking and serving instructions cannot be transmitted as an order management system, and it has been conventionally prepared as a recovery means. The operation of the simple print slip issuance by the second communication means between the order data input device and the printer, which can avoid the total stoppage of the system, but increases the work load of the reception staff at the front, and the kitchen side The person in charge of cooking would be handed over a slip in which menus other than the menu necessary for him were handed over, and there was a problem that it took time to confirm the contents and reduced the efficiency of the cooking work.

  Furthermore, since order data input during the failure of the data management device is only printed on the printer device, it is usually not reflected in the sales and sales data aggregated by the accounting machine. Also occurred.

  An object of the present invention is to provide a mechanism capable of performing a degenerate operation in which only a data management device is disconnected without changing from a normal operation even when a failure occurs in such a data management device. It is to provide a mechanism that does not lose the aggregated data of sales and number of sales.

  In view of the above-described problems, the present invention inputs order data input device for creating customer order information, stores order data received from the order data input device, and stores the order data based on the order data. An order management system including a data management device that creates output data and an output device that prints out or displays data received from the data management device, the order data input device including the output device and the data management Order data input device communication means for data communication with the device, output data to be transmitted to the output device based on the order data, output data creation means for each output device, and output data created by the output data creation means Output data transmitting means for transmitting the order data to the corresponding output device via the order data input device communication means. Output device communication means for performing data communication with the apparatus and the data management device, and output means for performing printing or display based on output data received from the order data input device via the output data communication means, Provide an order management system. Also provided are an order data input device and an output device used in this system.

  Thereby, the output device can receive and output the output data directly from the order data input device.

  The order data input device of the present invention further includes printer output device detection means for confirming the radio wave intensity of the communication means of the printer output device among the output devices and detecting the printer output device having the strongest radio wave intensity. The output data creation means of the data input device creates output data corresponding to the printer output device detected by the printer output device detection means, and the output data transmission means of the order data input device outputs the output data created by the output data creation means Is transmitted to the printer output device via the order data input device communication means.

  As a result, when the output data created by the order data input device is output to the printer, the output data can be transmitted to the printer output device that appears to be closest to the order data input device.

  Further, the order data input device of the present invention further has a transmission confirmation means for confirming success / failure of transmission of output data to the output device by the output data transmission means, When the transmission confirmation means confirms that transmission of the output data to the output device has failed, the output device other than the output device that failed to transmit, confirms the radio field strength of the communication means of the printer output device, A strong printer output device is detected.

  As a result, even if the output data transmission from the order data input device to a certain output device fails, the output data can be transmitted and output to the printer output device that seems to be closest to the order data input device. .

  When the transmission confirmation unit of the order data input device of the present invention confirms that transmission of output data to the output device has failed, the output data creation unit of the order data input device includes at least order data table information as output data. The method includes generating data including information for identifying a menu (menu name and / or menu number), a quantity, and information for identifying an output device that failed to transmit.

  As a result, when output data is output by a device other than the output device that failed to transmit, the output device that failed to transmit can be confirmed.

  The output data creation means of the order data input device of the present invention includes at least order data table information, information for identifying a menu (menu name and / or menu number), unit price, as output data relating to a bill slip, Output data including the quantity is created, and as output data related to the cooking instruction slip or provision instruction, at least order data table information, information for identifying the menu (menu name and / or menu number), quantity, and output Output data including information for identifying the previous output device is created.

  When the output device is a display device, at least order data table information, information for identifying a menu (menu name and / or menu number), quantity, and output destination output device are identified as output data. And generating output data including information.

  As a result, it is possible to transmit the minimum information necessary for performing processing such as cooking, provision, and accounting to the corresponding output device.

  In addition, since it is the minimum information necessary for performing processing such as cooking, provision, accounting, etc., the operator operating this order management system changes the contents of these information to another (increase information parameters, Obviously, it is possible to reduce, change, etc.).

  Further, the order data input device of the present invention further includes an output order data storage means for storing the order data generated and transmitted to the output device, and an input date and time of the order data, and an output order data storage means. A first output completed order for transmitting the order data that has been read and data with an identifier indicating that the order data has already been output to the data management device via the order data input device communication means. And a data transmission means.

  Thereby, the order data when the output data is generated by the order data input device and output to the output device can be stored in the data management device separately from the normal order data.

  The order management system of the present invention further includes an accounting machine that performs accounting processing. The data management apparatus includes an output device, an order data input device, a data management device communication means that performs data communication with the accounting machine, and order data input. The data is sent to the accounting machine via the data management device communication means to which the identifier indicating that the order data has been output is added to the output order data received from the device via the data management device communication means. It has 2 output order data transmission means.

  As a result, whether or not the order data when the output data is created by the order data input device and output to the output device should be subject to sales aggregation in the accounting machine, or whether or not the data should be subject to data aggregation Can be determined.

  The present invention can be executed even when the data management apparatus is operating normally, but in particular, by executing it when a failure occurs in the data management apparatus, Operation can be performed as usual.

  According to the present invention, even when a failure occurs in the data management device that is the center of the order management system, the customer service representative does not receive the order data input process, and the slip is output in the same manner as in normal operation. The operation of the store can be realized without adding excessive processing as a response to the failure.

  It is also possible to prevent the sales and sales data from being lost during the failure.

  Examples of the present invention will be described. FIG. 1 shows a configuration apparatus for realizing the order management system of the present invention. 2 to 4 show an internal structure of an order data input device, a data management device, and a printer device and a display device which are output devices in order to realize the present invention.

  First, the order management system of the present invention will be described with reference to FIG. In this embodiment, this system is installed in a store such as a restaurant.

  In FIG. 1, 110 is an order data input device owned by the customer service representative at the front, 120 is a data management device for managing the system, 130 is a printer device installed at the front of the store, and 140 is in the store kitchen. An installed printer device, 150 is a display device installed at the front of the store, 160 is a display device installed in the store kitchen, and 170 is an accounting machine of the store.

  Here, the printer devices 130 and 140, the display devices 150 and 160, and the order data input device 110 perform data communication with the data management device 120. The data management device 120 and the accounting machine 170 perform data communication via a wired LAN.

  Next, the internal configuration of the order data input device 110 will be described with reference to FIG. 215 is an input unit for inputting order data, 216 is a communication unit 1 for communication over a relatively long distance (corresponding to order data input device communication means), 217 is a communication unit for performing short distance communication, and 214 is an order. Display unit for displaying data and the like, 213 is a storage unit for storing information related to orders, 212 is a memory in which operation programs for realizing various functions executed by the order data input device are stored, 211 is an input of order data A CPU that controls the apparatus. The output data creation means, output data transmission means, printer output device detection means, transmission confirmation means, output order data storage means, and first output order data transmission means of the present invention execute the operation program stored in the memory 212. This is realized by operating necessary components.

  The order data input device 110 has a portable weight and size, a touch screen is mounted on the display screen of the display unit 214, and a side for scrolling the screen with a plurality of fixed keys. A key is provided. The customer service representative performs an order data input operation by operating the side key, the touch panel, and the fixed key as the input unit 215, and the input order data is temporarily stored in the storage unit 213.

  The order data input device has two types of communication means for transmitting and receiving order data temporarily stored in the storage unit and various messages. The first communication means (communication unit 1 (216)) is a communication means capable of high-speed communication at a relatively long distance such as SS radio, and is a communication means that is normally used. The second communication means (communication unit 2 (217)) is a communication means capable of communication at a relatively short distance, such as infrared communication or electromagnetic induction communication, and the distance and communication speed with respect to the first communication means. Although it is inferior, it is a communication means that ensures stability. The second communication means is a communication means used as a backup when the normally used first communication means cannot be used.

  The customer service representative at the front desk inputs the order data of the customer, and after completing the repetition, when the transmission of the order data is instructed by pressing the wireless transfer key of the order data input device, the order data input device 1 is used to transmit the input order data to the data management device 120.

  In the present embodiment, the order data input device is described as a portable device owned by a customer service representative, but the present invention is not limited to this and may be a stationary device. It may also be a self-order terminal that allows customers to enter orders.

  Next, the internal configuration of the data management apparatus 120 will be described with reference to FIG. 324 is a display unit for displaying managed data and the like, 325 is an input unit, 326 is a communication unit 1 (corresponding to a data management device communication unit) that performs communication over a relatively long distance, and 323 stores order data and the like A storage unit 322, a memory storing operation programs for realizing various functions executed by the data management device, and a CPU 311 for controlling the order data input device. The second output order data transmission means of the present invention is realized by executing an operation program in the memory 322 and operating necessary components.

  The first communication unit (communication unit 1 (326)) of the data management device performs data communication with the first communication unit (communication unit 1 (216)) of the order data input device, and the order data from the order data input device. Receive. Then, the order data is stored in a nonvolatile storage medium that is the storage unit 323.

  Further, the data management apparatus separately holds the menu table shown in FIG. 5 and the output destination setting table shown in FIG. 6, and determines the output destination of each menu of the order data based on the menu table. Then, for the determined menu output destination, in accordance with the output device setting and function type specified in the output destination setting table, the slip data of the bill slip or the cooking instruction slip or the data for the display device for cooking and cooking is created. . The data management apparatus transmits the created various data again to the printer device or display device, which is the corresponding output device, via the first communication means (communication unit 1 (326)).

  Next, the internal configuration of the output device 130 will be described with reference to FIG. 434 is a display unit, 435 is an input unit, 436 is a communication unit 1 that performs relatively long-distance communication (corresponding to output device communication means), 437 is a communication unit 2 that performs short-distance communication, and 432 is executed by an output device A memory in which operation programs for realizing various functions are stored, a CPU 431 that controls an output device, and a printing unit (corresponding to an output unit) 433 that prints information received through communication.

  Data communication with the data management device is performed by the first communication means (communication unit 1 (436)). The second communication means (communication unit 2 (437)) is the same type of communication means as the second communication means (communication unit 2 (217)) of the order data input device. Is also installed. Further, it is possible to communicate with the order data input device by using the second communication means.

  Here, for example, the printer device 130 as an output device is installed on the front side, and mainly outputs a bill slip. Further, the printer device 140 is installed in a kitchen, which mainly outputs a cooking instruction.

  When the output device is a display device, the display device 150 on the front side mainly has a serving management function, and the display device 160 installed in the kitchen has a cooking instruction function.

  In addition, the order data stored in the storage unit of the data management device is sent to the accounting machine 170 separately from the cooking and serving instruction data communication with the output device, and is used for customer fee settlement, It is also used as data for tabulated sales and menu sales.

  According to the present invention, the menu table (FIG. 5) and the output destination setting table (FIG. 6) that are conventionally only stored in the storage unit 323 of the data management device 120 are also stored in the storage unit 213 of each order data input device. The order data input device can keep track of what menu should be output to which output device (printer device or display device) even if a failure occurs in the data management device. It is something that can be done. Furthermore, the order data input device and the printer device and display device, which are output devices, all have the first communication means as a common communication means, thereby performing necessary data processing in the order data input device. In addition, a function for printing or displaying order data on a printer device or a display device as an output device without using a data management device has been realized.

  A method for directly transmitting the order data to the output device will be described with reference to the flowchart of FIG.

  After the customer's order data is input [step 710], the order data input device first transmits to the data management device for registration of the order data [step 720]. Here, when a communication error is detected due to an error such as a transmission failure [step 730], the order data input device uses the transmission confirmation means to store the menu table (FIG. 5) held in its storage unit 213 and the output destination setting. A first communication means (communication unit 1) determines whether an output device to which order data is to be output is determined with reference to the output device address in the table (FIG. 6), and whether or not the determined output device is in a communicable state. (216)) to confirm (step 740).

  As a result of the confirmation, if it can be confirmed that the corresponding output device is in a communicable state, it is determined that no radio failure has occurred in the entire store and that the first communication means of the user is functioning normally. Then, considering that a failure has occurred on the data management device side, the order data creation means starts processing the necessary order data [step 760].

  As a result of the confirmation in [step 740], if there is an incommunicable device among the corresponding output devices, the order data input device is connected to the order data input device among the communicable output devices by the printer output device detecting means. The most recent printer output device is searched [step 750]. Then, processing of the necessary order data is started by the order data creating means for the most recently searched printer output device. However, this processing will be described later with reference to FIG.

  In [step 760], first, the output destination 610 registered at the head of the output destination setting table (FIG. 6) and its function type 630 are confirmed. Next, the menu number of each menu of the input order data is compared with the menu number 510 of the menu table (FIG. 5) stored in the storage unit, and the output destination 540 of the matched menu number is referenced. At this time, if the output destination 540 has the same output destination designation as the output destination of the output device that is currently outputting, the function name of the corresponding menu is used to set the function type of the output device. The print data or display data that is the output data is generated. Since the print data and display display data are created by an order data input device whose processing capability is normally lower than that of the data management device, compared to the print data and display display data normally created by the data management device, Only the minimum necessary information for bills, cooking instructions, serving instructions etc. For this reason, the output data (print data and display display data) created by the order data input device for the output device is hereinafter defined as simple output data (simple print data and simple display display data), and the description proceeds. .

  When the creation of the simple output data is completed, the order data input device refers again to the output destination setting table (FIG. 6) by the output data transmission means, and refers to the output device address corresponding to the corresponding output destination. The simple print data or the display simple display data is transmitted to the output device having the corresponding output device address via the first communication means [step 770].

  Here, specific examples of [step 760] and [step 770] will be given. For example, when the order data is one Japanese style hamburger, one ramen, and two coffees, the order data input device is first registered with reference to the internal output destination setting table shown in FIG. It is confirmed that the output destination P01 and its function type are account slips. Next, referring to the menu table of FIG. 5, it is determined one by one whether the output destination registered in the output destination setting table is designated in the order data menu, and which output device Determine what menu should be output. In this case, when the output destination designation 540 of the menu table is confirmed, it can be understood that the output destination designation of P01 is designated for ramen and coffee in addition to the Japanese style hamburger. Since P01 is a bill slip specification, simple data as bill slips is created for three menus of one Japanese style hamburger, one ramen, and two coffees. Specifically, in the slip print data of the account slip, the order data table number, slip number, number of people information, order registration date and time, and the abbreviation (identification information) of the corresponding output device in the output destination setting table are set. As menu information, identification information (menu number, menu name) for identifying the menu of the order data, unit price, and order quantity are set. Further, the total amount obtained by adding the unit price x quantity of each menu is also calculated and set in the order data input device.

  When the creation of the simple output data is completed, the order data input device refers to the output destination setting table again and transmits this data to the printer device No. 01 which is the output device address of the output destination P01.

  Next, the order data input device performs the same process for P02 registered second in the output destination setting table. However, for P02, since the function type is designation of the cooking instruction, the simple output data includes, as header information, the order data table number, slip number, number information, order registration date, and output destination setting table. The output destination abbreviation (identification information) of the corresponding output device is set, and the identification information (menu number, menu name) identifying the menu of the order data and the order quantity are set as menu information. Since the unit price, total amount, etc. are not required for the cooking instructions, they are not incorporated as simple output data. In the setting example, one Japanese style hamburger is printed as a cooking instruction slip from the printer device of P02.

  Next, the order data input device performs the same process for D03 registered third in the output destination setting table. However, since the function type of D03 is a layout display, simple display data is created as simple output data instead of simple print data. As the contents of the information, the header data includes the order data table number, slip number, number of people information, order registration date and time, recovery data flag due to failure of the data management device, and distribution data flag. As the menu information, identification information (menu number, menu name) for identifying the menu of the order data and the order quantity are set. In the display device, the menu name is normally managed in advance by receiving the master file from the data management device in advance. However, if the data management device fails, the consistency is not guaranteed. Adopt a name and display it on the screen. Therefore, on the display device of D03, one Japanese-style hamburger, one ramen, and two coffees are displayed as serving management data.

  Next, the order data input device performs the process for the fourth D04. Since the function type of D04 is a cooking display, display simple display data is created as simple output data as in D03. The contents of the information are set as header information, table number of order data, slip number, number of people information, order registration date, failure recovery data flag, cooking instruction data flag, menu information The identification information (menu number, menu name) for identifying the menu of the order data and the order quantity are set. The display device of D04 functions as a cooking instruction display, and one ramen is displayed.

  Finally, the order data input device performs processing for the fifth D05. However, for D05, since there is no menu in the order data that matches the corresponding output destination and output destination specification, for D05, simple output data is created. Processing is skipped.

  Returning to FIG. 7, when the simple output data processing is performed for all the output destinations in the output destination setting table as described above, the order data input device determines that the data transmission processing is completed [step 780].

  When all the simple output processing is completed, the order data input device sets a flag indicating that simple output has been completed for the corresponding order data and that it has not been transmitted to the data management device by the output order data storage means. The order data is held in the storage unit as it is [step 790]. The order data is configured to be retransmittable to the data management apparatus as soon as the data management apparatus recovers from the failure state.

  When the failure recovery of the data management device is confirmed, the order data input device uses the first output order data transmission means to manage the data among the order data that has been input so far and stored and managed in its own storage unit. Data not transmitted to the device is extracted and transmission is started. At this time, the order data for which the simple output data has already been output is transmitted with a flag indicating that fact.

  In the above example, both the menu number and the menu name are used as identification information for identifying the menu when creating the simple output data. However, since it is a simple output, it is not necessary to have both. For example, a menu name alone is sufficient for a cooking instruction or a provision instruction. If the output device has menu name information corresponding to the menu number, only the menu number may be used.

  Next, data reception processing in the receiving data management apparatus will be described with reference to the flowchart of FIG.

  When the order data is received by the first communication means (communication unit 1 (326)) [step 810], the data management device first determines whether or not the order data has been simply output by using a flag or the like [step 820]. ].

  When the order data received from the order data input device is the order data that has been simply output, the data management device determines the function type of the output destination [step 830]. If the function type is a bill slip, the second output order data transmission means creates print data [step 840] and transmits the print data to the corresponding printer device [step 850]. If the function type is other, creation of slip data or display display data is not performed. At this time, the time set by the order data input device is adopted as the order registration date and time. Further, as in the case of the order data input device, a flag indicating that simple printing has been performed can be set in the order data in the storage unit, and an order reference request from the accounting machine can be notified together with this flag. Like that.

  On the other hand, when it is determined in [step 820] that the received order data is not the order data that has been simply output, normal processing (print data or display display data creation [step 840]) in accordance with the output destination setting table of FIG. And transmission (step 850)).

  The accounting machine should refer to the order data information by making an inquiry to the data management device, and should make the corresponding order data subject to sales aggregation depending on the presence or absence of a flag indicating that the order data has already been printed. It is judged whether or not it should be subject to data aggregation. Then, by performing appropriate processing based on the determined result, it is possible to construct sales data and aggregated data that are consistent even in a time zone when a failure has occurred in the data management device.

  Next, processing when the order data input device fails in the simple output transmission of the order data will be described based on the flowchart of FIG.

  When the order data input device creates its transmission data (simple output data) for the target output device and communicates [step 910], if this process results in an error [step 920], the target output device It may be not working. In addition, there is a possibility that the output device is installed in a place where the order data input device is operated and the radio does not reach.

  In such a case, when the output device to be output is a printer device [step 930], the simple output data is transmitted to the printer device having the best radio wave condition, which is known in advance by the printer output device detection means. The slip is output from the printer [step 950]. If the output target device is a display device, this data is discarded once, the function type of the output destination is read as a cooking instruction for the printer device, and data for the printer device is reconstructed (step 940). The data is recreated [step 950], the simple output data is transmitted to the printer device with the best known radio wave condition, and the slip is output from the printer [step 950].

  Since it can be assumed that the printer device with the strongest signal strength is closest to the operator, the data of the output device that could not be directly communicated is printed on the nearby printer device and delivered to each cooking place in the kitchen. Therefore, it is possible to recover the operation with a shorter flow line than before. Moreover, since the abbreviation name of the output destination that should be output is printed on the corresponding slip, it is easy to know to which cooking place or serving place the slip should be forwarded. In addition, since only the information necessary for the cooking place and the serving place is printed on the slip, the confusion on the received cooking place side and the serving place side can be reduced.

  It should be noted that regarding the simple output setting of the order data input device, it is possible to select in advance a setting for printing all slips to a printer having the highest radio wave intensity. As a result, when a failure occurs in the data management apparatus, it is not necessary to perform communication confirmation for each output destination. Therefore, it is possible to quickly perform operations in which slips are output from nearby printers. When the processing speed of the recovery process is required, it is considered that such a method is also effective.

  Further, when a failure occurs in which the first communication means cannot be used throughout the store due to jamming radio waves or the like, both the order data input device and the output device printer support the second communication means. Therefore, it is possible to use the second communication means in the same manner as the degenerate operation of the first communication means. Further, even in the recovery process when the communication environment of the first communication means is recovered, the order data can be preserved by performing the same process as the failure recovery process of the data management apparatus.

  As described above, according to the present invention, since the minimum necessary output data is transmitted from the order data input device to the corresponding output device to be output via the communication means common to the system, the data management device has a problem. Even if a problem occurs, the order management system can be operated without any trouble.

  In addition, the order data subjected to such a simple output act are all transmitted to and stored in the data management device after the data management device is restored, and the regular bill slip is also output for the information related to the bill slip. Therefore, order data and the like generated in the system during the occurrence of a failure in the data management apparatus will not be lost.

It is an apparatus block diagram which implement | achieves the order management system of this invention. It is an internal block diagram of an order data input device. It is an internal block diagram of a data management apparatus. It is an internal block diagram of an output device. It is a menu table which a data management apparatus and an order data input device have. It is the output destination setting table which a data management apparatus and an order data input device have. It is a flowchart of the simple output process in an order data input device. It is a reception process flowchart of the simple output completed data of a data management apparatus. It is a flowchart at the time of the simple output communication error occurrence of an order data input device.

Explanation of symbols

110 Order Data Input Device 120 Data Management Device 130 Output Device (Printer) Placed at the Front
140 Output device (printer) in the kitchen
150 Output device (display) placed at the front
160 Output device (display) placed in the kitchen
170 Accounting machine

Claims (26)

Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An order management system comprising a management device and an output device for printing out or displaying the data received from the data management device,
The order data input device includes an order data input device communication means for performing data communication with the output device and the data management device, and output data to be transmitted to the output device for each output device based on the order data. Output data creating means for creating, and output data sending means for sending the output data created by the output data creating means to the corresponding output device via the order data input device communication means,
Based on the output data received by the output device via the output data communication means from the order data input device, output device communication means for performing data communication with the order data input device and the data management device Alternatively, an order management system comprising output means for performing display. The order data input device further includes printer output device detection means for checking the radio wave intensity of the communication means of the printer output device among the output devices and detecting the printer output device with the strongest radio wave intensity,
The output data creation means of the order data input device creates output data corresponding to the printer output device detected by the printer output device detection means, and the output data transmission means of the order data input device includes the output data 2. The order management system according to claim 1, wherein the output data created by the creation means is transmitted to the printer output device via the order data input device communication means. The order data input device further includes transmission confirmation means for confirming success / failure of transmission of the output data to the output device by the output data transmission means,
The printer output device detection means of the order data input device includes a printer among the output devices other than the output device that failed to transmit when the transmission confirmation means confirms failure of transmission of the output data to the output device. 3. The order management system according to claim 2, wherein the printer output device having the strongest radio wave intensity is detected by checking the radio wave intensity of the communication means of the output device. When the transmission confirmation unit of the order data input device confirms the transmission failure of the output data to the output device,
The output data creation means of the order data input device includes, as output data, data including at least order data table information, information for identifying a menu, quantity, and information for identifying the output device that has failed to be transmitted. The order management system according to claim 3, wherein:   The output data creation means of the order data input device creates output data including at least order data table information, information for identifying a menu, unit price, and quantity as output data relating to a bill slip. The order management system according to claim 1, wherein the order management system is characterized in that:   The output data creation means of the order data input device identifies at least order data table information, information for identifying a menu, quantity, and output destination output device as output data relating to a cooking instruction slip or provision instruction The order management system according to claim 1, wherein output data including information to be generated is created.   When the output device for transmitting the output data is a display device, the output data creation means of the order data input device is, as the output data, at least order data table information, information for identifying a menu, quantity, The order management system according to claim 1, wherein output data including information for identifying an output destination output device is created.   8. The order management system according to claim 4, wherein the information for identifying the menu is a menu name and / or a number assigned to the menu.   The order data input device further includes output order data storage means for storing the order data generated and transmitted to the output device and the input date and time of the order data; and the output order data storage means Data to which the identifier indicating that the order data has been output is added to the order data input from the order data and the order data input date and time is transmitted to the data management device via the order data input device communication means. The order management system according to claim 1, further comprising first output order data transmission means. The order management system further includes an accounting machine that performs accounting processing,
The data management device receives the output device, the order data input device, the data management device communication means for data communication with the accounting machine, and the order data input device received via the data management device communication means. A second output order data transmitting means for transmitting the data including an identifier indicating that the order data has been output to the output order data to the accounting machine via the data management device communication means; The order management system according to claim 9, further comprising:   The order management system according to any one of claims 1 to 10, wherein the order data input device activates the output data creation means and the output data transmission means when a failure occurs in the data management device. Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An order data input device used in an order management system including a management device and an output device that prints out or displays the data received from the data management device,
Order data input device communication means for performing data communication with the output device and the data management device, and output data to be transmitted to the output device for output based on the order data. An order data input device comprising: a creation unit; and an output data transmission unit that transmits the output data created by the output data creation unit to a corresponding output device via the order data input device communication unit. Furthermore, printer output device detection means for confirming the radio wave intensity of the communication means of the printer output device among the output devices and detecting the printer output device with the strongest radio wave intensity,
The output data creation means creates output data corresponding to the printer output device detected by the printer output device detection means, and the output data transmission means sends the output data created by the output data creation means to the order 13. The order data input device according to claim 12, wherein the order data input device transmits to the printer output device via a data input device communication means, and causes the printer output device to perform printing based on the output data. Furthermore, it has transmission confirmation means for confirming success or failure of transmission of the output data to the output device by the output data transmission means,
The printer output device detection means, when the transmission confirmation means confirms the failure of transmission of the output data to the output device, among the output devices other than the output device that failed to transmit, the communication means of the printer output device 14. The order data input device according to claim 13, wherein the printer output device having the strongest radio wave intensity is detected by checking the radio wave intensity. When the transmission confirmation unit confirms the transmission failure of the output data to the output device,
The output data creation means creates, as output data, data including at least order data table information, information for identifying a menu, quantity, and information for identifying the output device that has failed to be transmitted. The order management system according to claim 14.   The output data creation means creates output data including at least order data table information, information for identifying a menu, unit price, and quantity as output data related to a bill slip, 12. The order data input device according to 12.   The output data creating means includes at least order data table information, information for identifying a menu, quantity, and information for identifying an output destination output device as output data relating to a cooking instruction slip or a provision instruction. 13. The order data input device according to claim 12, wherein data is created.   When the output device for transmitting the output data is a display device, the output data creation means includes at least order data table information, information for identifying a menu, a quantity, and an output destination output device as the output data. 13. The order data input device according to claim 12, wherein output data including identification information is created.   19. The order data input device according to claim 15, wherein the information for identifying the menu is a menu name and / or a number assigned to the menu.   Furthermore, the output order data storage means for storing the order data transmitted to the output device by creating the output data, and the input date and time of the order data, and the order data read from the output order data storage means And a first output completed order for transmitting data to which the identifier indicating that the order data has been output is added to the data management device via the order data input device communication means at the input date and time of the order data The order data input device according to claim 12, further comprising a data transmission unit.   21. The order data input device according to claim 12, wherein the order data input device activates the output data creation unit and the output data transmission unit when a failure occurs in the data management device. Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An output device used in an order management system including a management device and an output device that prints out or displays the data received from the data management device,
Output device communication means for performing data communication with the order data input device and the data management device, and printing or display based on output data generated by the order data input device received via the output data communication means And an output unit for performing the output. Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An order management method used in an order data input device used in an order management system including a management device and an output device that prints out or displays the data received from the data management device,
Creating output data to be transmitted and output to the output device for each of the output devices based on the order data;
And a step of transmitting the created output data to a corresponding output device. Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An order management method used in an order data input device used in an order management system including a management device and an output device that prints out or displays the data received from the data management device,
Confirming the radio wave intensity of the communication means of the printer output device among the output devices, and detecting the printer output device having the strongest radio wave intensity;
Creating output data to be transmitted and output to the detected printer output device based on the order data; and
And sending the created output data to the detected printer output device. Order data input device for inputting information related to customer orders and creating order data; data for storing the order data received from the order data input device; and generating data for output based on the order data An order management method used in an order data input device used in an order management system including a management device and an output device that prints out or displays the data received from the data management device,
Creating output data to be transmitted and output to the output device for each of the output devices based on the order data;
Transmitting the created output data to a corresponding output device;
Confirming success / failure of transmission of the output data to the output device;
When the transmission failure of the output data to the output device is confirmed, among the output devices other than the output device that failed to transmit, the radio wave strength of the communication means of the printer output device is confirmed, and the printer with the strongest radio wave strength Detecting an output device;
Creating output data to be transmitted and output to the detected printer output device based on the order data; and
And sending the created output data to the detected printer output device. Furthermore, storing the order data created and transmitted to the output device and the input date and time of the order data;
Sending data to the data management device, to which the identifier indicating that the order data has already been output is added to the input date and time of the stored order data and the order data, The order management method according to any one of claims 23 to 25.

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