JP5828882B2 - Business request system, business request server, and business request program - Google Patents

Description

  The present invention relates to a business request system, a business request server, and a business request program.

  Patent Document 1 states that “when a load service application server receives location information and a load service application request generated by a GPS function unit built in a portable information terminal when a trouble occurs, a load corresponding to the load service application request is received. A road service providing method is disclosed in which service contents are acquired from a portable information terminal, and road service contents and location information are communicated to a road service provider by a non-life insurance company or a road service network provider.

JP 2003-132135 A

  However, the conventional road service providing method is not always convenient for a user, a road service provider, or a road service providing company.

  An object of the present invention is to provide an easy-to-use business request system, a business request server, and a business request program.

The present invention solves the above problems by the following means.
1st invention is the business request system which selects the business operator who performs business based on requester's request information, can acquire position information and can transmit the position information and the request information as request information A requester terminal, a supplier terminal, and a business request server are connected via a communication network, and the business request server includes a supplier task database storing supplier task information of the supplier and a control unit. When the control unit of the business request server receives the request information from the requester terminal, the controller task information in the supplier task database is based on the location information and the request information of the requester terminal. The business request system is characterized in that a suitable trader is selected and the position information and the request information are transmitted to the trader terminal of the selected trader.
According to a second invention, in the business request system of the first invention, the request information includes report basic information, and the business request server stores a basic information database in which basic information registered in advance by the requester is stored. When the request information is received from the requester terminal, the control unit of the business request server compares the basic information in the basic information database with the basic report information from the requester terminal. A business request system characterized by authenticating and selecting the contractor when authenticated.
According to a third invention, in the business request system of the first invention, the requester terminal transmits the request information to the business request server by a program executed by the requester terminal. When the request information is received from the requester terminal, the control unit of the job request server selects the supplier when the request information includes predetermined information. It is.
According to a fourth aspect of the present invention, in the business request system according to any one of the first to third aspects of the invention, the vendor terminal is capable of acquiring location information and transmitting the location information. The business terminal can transmit inquiry information for inquiring about the position of the selected supplier terminal, and the control unit of the business request server receives the inquiry information from the requester terminal. The business request system is characterized in that it generates at least one of current location information on a map of the vendor terminal and arrival time information to the requester terminal based on location information from the customer terminal. .
According to a fifth invention, in the business request system according to any one of the first invention to the fourth invention, the control unit of the business request server sends a response from the selected vendor terminal within a predetermined time. This is a business request system characterized by selecting a contractor again when not receiving.
According to a sixth aspect of the present invention, in the business request system according to any one of the first to fifth aspects, the control unit of the business request server sends a response from the selected vendor terminal within a predetermined time. In this case, the business request system is characterized in that when the response is a content that the request is not received, the contractor is selected again.
According to a seventh aspect of the present invention, in the business request system according to any one of the first to sixth aspects, the control unit of the business request server sends a response from the selected vendor terminal within a predetermined time. When it is received, and the response indicates that the request is received, the business request system is characterized in that the requester's terminal is notified that the supplier has been selected.
According to an eighth aspect of the present invention, in the business request system according to any one of the first to seventh aspects, the business request server provides a priority for selecting the supplier, and the control unit of the business request server includes: A service provider that selects the service provider that performs the service in preference to the service provider having a higher priority in the positions of the requester terminal and the service provider terminal. This is a request system.
A ninth invention is characterized in that, in the business request system of the eighth invention, the control unit of the business request server determines the priority by at least one of a customer satisfaction evaluation and a dispatch rate. This is a business request system.
According to a tenth aspect of the present invention, in the business request system according to the ninth aspect, the control unit of the business request server determines the customer satisfaction evaluation based on a satisfaction survey after providing a service. This is a business request system.
The eleventh invention is the business request system according to any one of the first invention to the tenth invention, wherein the control unit of the business request server determines the number of traders selected and engaged in business for each trader. It is a business request system characterized by totaling and storing, and selecting according to the number of stored cases.
According to a twelfth aspect of the present invention, in the business request system of the second aspect, the reporting basic information includes vehicle information related to a vehicle contracted by the requester, and the basic information includes the vehicle information, This is a business request system characterized by including the requester's name, telephone number, securities number, and contract period.
In a thirteenth aspect of the present invention, in the business request system according to any one of the first to twelfth aspects of the present invention, the control unit of the business request server has a request service usage count of the requester reaching a specified count or more. In the business request system, the selection process is not performed even when the request information is received from the requester terminal.
A fourteenth aspect of the invention is a business request system for confirming the status of a trader selected based on the requester's request information, which is selected as a trader terminal capable of acquiring location information and transmitting the location information. A requester's terminal capable of transmitting inquiry information for inquiring about the position of the supplier's terminal and a business request server are connected via a communication network, and the business request server connects the requester and the selected supplier. A storage unit that stores the associated information; and a control unit, wherein the control unit identifies the corresponding merchant terminal by referring to the storage unit when the inquiry information is received from the requester terminal. And generating at least one of current position information on the map of the merchant terminal and arrival time information to the requester terminal based on the identified position information from the merchant terminal. That is a work request system.
A fifteenth aspect of the present invention is a business request server for selecting a business operator that performs business based on request information of a requester, and a communication network for a requester terminal used by the requester and a customer terminal used by the business operator A supplier task database in which business task information of the supplier is stored, and a control unit, the controller from the requester terminal to the requester terminal location information and a request When request information including information is received, a suitable trader is selected from the trader task information in the trader task database based on the location information of the requester terminal and the request information. A business request server characterized by transmitting the position information and the request information to a vendor terminal.
According to a sixteenth aspect, in the business request server according to the fifteenth aspect, the control unit receives the inquiry information from the requester terminal, based on the position information from the selected supplier terminal, A business request server characterized in that it generates at least one of current position information on a map of a vendor terminal and arrival time information to the requester terminal.
The seventeenth invention is a business request program for realizing the function of the business request server of the fifteenth invention or the sixteenth invention.

  According to the present invention, it is possible to provide an easy-to-use business request system, a business request server, and a business request program.

It is a block diagram which shows one Embodiment of the business request system by this invention. It is a flowchart which shows the basic information registration process of the terminal for requesters concerning this embodiment. It is a figure which shows the basic information registration screen of the terminal for requesters concerning this embodiment. It is a flowchart which shows the business reception process of the business request system concerning this embodiment. It is a figure which shows the load service request screen of the terminal for requesters concerning this embodiment. It is a flowchart which shows the matching process of the server concerning this embodiment. It is a figure explaining the trader task DB of the server concerning this embodiment. It is a flowchart which shows the inquiry process of the business request system concerning this embodiment. It is a figure which shows the inquiry screen of the terminal for requesters concerning this embodiment.

Hereinafter, embodiments of the present invention will be described in more detail with reference to the drawings.
FIG. 1 is a block diagram showing an embodiment of a business request system 100 according to the present invention.
The business request system 100 is a system for selecting a provider that provides a road service based on request information from a requester who wants to receive the provision of the road service.
The business request system 100 according to the present embodiment includes a requester terminal 10, a trader terminal 20, and a server 30.

(Requester's terminal 10)
The requester terminal 10 is a terminal possessed by the requester, and a smartphone or the like can be used.
The requester terminal 10 includes a reader unit 11, a touch panel unit 12, a GPS receiving unit 13, a storage unit 14, a communication interface unit 15, a control unit 16, and the like.
The reader unit 11 is for reading, for example, a two-dimensional code such as a QR code (registered trademark). For example, a two-dimensional code reader can be used.

The touch panel unit 12 is a combination of a display device such as a liquid crystal panel and a position input device such as a touch pad, and the display input for operating the requester terminal 10 by touching the display unit on the screen. Device.
The GPS receiver 13 is a receiver that can measure the current position by receiving radio waves from a plurality of GPS (Global Positioning System) satellites and determining the distance to each satellite. is there.

The storage unit 14 is a storage unit such as a semiconductor memory element for storing a program (requester program 14a, e-mail program, etc.) necessary for executing the control unit 16 described later, data, and the like.
The communication interface unit 15 is a communication unit that performs communication with other communication devices via the network 40.

  The control unit 16 is a central processing unit (CPU) that controls the entire requester terminal 10. The control unit 16 appropriately reads and executes the operating system (OS) stored in the storage unit 14, the control program for the requester terminal 10, and various application programs (requester program 14a, etc.). In cooperation with the hardware described above, various functions are executed.

(Trader terminal 20)
The vendor terminal 20 is a terminal owned by the vendor. Here, the trader refers to an employee of a road service provider, and a plurality of traders may exist in the same provider.
The dealer terminal 20 corresponds to the touch panel unit 12, the GPS receiver unit 13, the storage unit 14, the communication interface unit 15, and the control unit 16 of the requester terminal 10, and the touch panel unit 22, the GPS receiver unit 23, and the storage unit 24. The communication interface unit 25 and the control unit 26 are provided, and a smartphone, a dedicated communication terminal, or the like can be used.
This merchant terminal 20 has basically the same configuration as that of the requester terminal 10 except that the merchant program 24a is stored in the storage unit 24, and therefore, redundant description is omitted.
Although there are a plurality of requester terminals 10 and trader terminals 20, the description thereof is omitted here.

(Server 30)
The server 30 is, for example, a server owned by a road service broker.
The server 30 includes a storage unit 34, a communication interface unit 35, and a control unit 36.
The storage unit 34 includes a basic information DB (database) 34a, a trader task DB 34b, a requested business program 34c, and the like.
The basic information DB 34a is a database in which basic information registered in advance by the requester is stored. The basic information is, for example, a name, a telephone number, a security number, a contract period, vehicle information (for example, a license plate) that is information related to a contracted vehicle.
The trader task DB 34b is a database in which trader task information of a trader, for example, trader ID, trader vehicle number, position information, status, rank, etc., is stored as shown in FIG.
The requested business program 34 c is a computer program for realizing various functions of the control unit 36.

The communication interface unit 35 is a communication unit that executes communication with other communication devices via the network 40.
The control unit 36 reads and executes various programs stored in the storage unit 34 as appropriate, thereby executing various functions in cooperation with the hardware described above.
When receiving the request information from the requester terminal 10, the control unit 36 performs authentication (authentication unit 36 a) by comparing the basic information in the basic information DB 34 a with the basic report information from the requester terminal 10. When authenticated, the control unit 36 selects a suitable trader from the trader task information in the trader task DB 34b (selection part 36b) based on the location information and request information of the requester terminal 10. Further, the control unit 36 transmits the position information and the request information to the supplier terminal 20 of the selected supplier. Details of these will be described later.

The computer refers to an information processing device including a storage device, a control device, and the like. The server 30 is an information processing device including a storage unit 34, a control unit 36, and the like, and is included in the concept of a computer.
Further, there is no limit on the number of hardware constituting the server 30. You may comprise by 1 or multiple as needed. Further, the hardware of the server 30 may be configured to include various servers such as a Web server, a DB server, and an application server as necessary, or may be configured with one server or different servers. May be. Moreover, you may comprise the hardware of the server 30 by another server for every function.

(Pre-processing)
The customer of the road service who is the requester needs to pre-register the road service before requesting the road service. Here, a process related to pre-registration of a road service performed by the requester terminal 10 will be described.
The customer first applies for a road service by mail or the like based on a pamphlet distributed by a dealer or the like when purchasing a vehicle. Upon receiving the application for the road service, the road service broker sends a pre-registration guide to the customer. Hereinafter, it is assumed that the customer performs processing based on the pre-registration guidance.
FIG. 2 is a flowchart showing basic information registration processing of the requester terminal 10 according to the present embodiment.
FIG. 3 is a diagram showing a basic information registration screen of the requester terminal 10 according to the present embodiment.

In step (hereinafter simply referred to as S) 101 in FIG. 2, the control unit 16 of the requester terminal 10 reads the program download two-dimensional code described in the pre-registration guide by the reader unit 11.
In S102, the control unit 16 activates the browser based on the read two-dimensional code. The browser is installed in advance in the requester terminal 10.
In S103, the control unit 16 displays a page (not shown) of the download site of the requester program 14a on the touch panel unit 12 based on the read two-dimensional code.
In S <b> 104, when the touch panel unit 12 is operated by the customer, the control unit 16 downloads the requester program 14 a and stores it in the storage unit 14.

In S105, when the touch panel unit 12 is operated by the customer, the control unit 16 activates the requester program 14a downloaded in S104, and the main menu A is displayed on the touch panel unit 12.
FIG. 3A shows the main menu A.
The main menu A includes a title A1 “○ × Non-life insurance service”, a button A2 “request for road service”, a button A3 “contact”, a button A4 “customer information registration”, and a “questionnaire input” Button A5.

Returning to FIG. 2, when the button A4 is selected by the customer, the control unit 16 accepts registration of basic information in S106.
When the customer taps button A4 in FIG. 3A, control unit 16 activates reader unit 11.
In S107, the control unit 16 reads the two-dimensional code B (see FIG. 3B) created exclusively for the customer by the reader unit 11. The two-dimensional code created exclusively for the customer is described in the pre-registration guide, and the basic information of the customer is coded.
In S108, the control unit 16 stores the basic information acquired from the read two-dimensional code in the storage unit 14. Then, as shown in FIG. 3C, the control unit 16 displays a message C “Customer registration is completed” on the touch panel unit 12, and ends the processing.
Through the above processing, the business request system 100 can make the customer ready to request the load service.

(Business reception processing)
Next, processing when a customer requests a road service as a requester will be described.
FIG. 4 is a flowchart showing the business acceptance process of the business request system 100 according to the present embodiment.
FIG. 5 is a diagram showing a load service request screen of the requester terminal 10 according to the present embodiment.
FIG. 6 is a flowchart showing matching processing of the server 30 according to the present embodiment.
FIG. 7 is a diagram for explaining the supplier task DB 34b of the server 30 according to the present embodiment.

  When the requester activates the requester program 14 a stored in the storage unit 14, the control unit 16 of the requester terminal 10 outputs the screen illustrated in FIG. 5D-1 to the touch panel unit 12. To do. Then, when the applicant taps button A2 indicating “request for road service”, control unit 16 outputs the screen shown in FIG. 5 (D-2) to touch panel unit 12. The screen shown in FIG. 5D-2 shows a message D1 indicating “Please select trouble content”, a button D2 indicating “Battery exhausted”, a button D3 indicating “Punk”, a button D4 indicating “Key confinement”, “ The button D5 indicating “derail”. The requester selects an item from these buttons using a selection formula. Here, for example, when the button D3 indicating “punk” is tapped by the applicant, the control unit 16 of the requester terminal 10 transmits the request information of the load service in S201 of FIG.

  The request information includes position information (GPS information) indicating the current position of the requester terminal 10 received by the GPS receiver 13, request information (“puncture repair” in the example of FIG. 5), and basic reporting information (vehicle Information, vehicle type, etc.). The basic reporting information may further include at least one of a name, a telephone number, an e-mail address, a security number, a contract period, and the like. At this time, the control unit 16 automatically assigns a request ID (IDentifier) for specifying this request and transmits it to the server 30 together with the request information.

In S301, when receiving the request information, the control unit 36 of the server 30 transmits to the requester terminal 10 that the request information has been received.
In S <b> 202, the control unit 16 of the requester terminal 10 displays a message E <b> 1 on the touch panel unit 12 as “load service reception has been completed” as illustrated in FIG.

  In S302, the control unit 36 (authentication unit 36a) of the server 30 performs an authentication process. The control unit 36 collates the vehicle information in the basic information stored in the basic information DB 34a with the vehicle information included in the basic report information received from the requester terminal 10, and whether there is a match. Confirm whether or not. If there is a match, the control unit 36 confirms the contract period. And if it is in the contract period memorize | stored in basic information DB34a, the control part 36 will judge that it was able to authenticate, and will move a process to S303. Note that if there is no match as a result of the collation, or if it is not within the contract period, the control unit 36 ends this process. Note that if authentication is not performed in the authentication process, the operator of the server 30 will deal with it manually.

In S303, the control unit 36 (selection unit 36b) of the server 30 calls a matching processing subroutine.
Here, the matching process will be described with reference to FIG.
In S501 of FIG. 6, the control unit 36 of the server 30 refers to the status of the vendor task DB 34b and extracts a vendor whose status is “standby”.

  As shown in FIG. 7, the supplier task DB 34 b is, for each supplier, the supplier ID, the supplier vehicle number, the supplier office location information, and the current state of the supplier (for example, waiting, working, work completed, etc. ), A rank assigned in accordance with the priorities of the traders, and the like are stored. The dealer vehicle number indicates what kind of business is possible. For example, when the supplier ID is “0001”, the supplier vehicle number is “A01H0356”. “A” is a code for identifying a provider of a road service, and “01” is a code representing a type of a dealer vehicle (motorcycle type, wagon type, etc.). In addition, “H” is a code representing a possible business, and “0356” is a code representing an employee of a trader. The order of priority is determined by factors such as customer satisfaction (CS) evaluation, dispatch rate, degree of contribution (including intimacy and reliability) with vendors providing road services, and designation of requesters.

Returning to FIG. 6, in S502, the control unit 36 further extracts a supplier that matches the request information received from the requester terminal 10 based on the supplier vehicle number in the supplier task DB 34b from the information extracted in S501.
In S503, the control unit 36 refers to the position information in the supplier task DB 34b from the information extracted in S502, and if the position information (the supplier office) has a radius within ΔΔkm from the requester terminal 10, Extract further.
In S504, the control unit 36 sorts the items extracted in S503 in the order of vendors with higher ranks with reference to the ranks of the vendor task DB 34b, and then returns.

Returning to FIG. 4, in S <b> 304, the control unit 36 determines, as the selected supplier, the supplier that is higher in rank than the items sorted in S <b> 504 of FIG. 6.
In S305, the control unit 36 transmits the position information and the request information received from the requester terminal 10 as item information to the trader terminal 20 determined in S304.

In S401, the control unit 26 of the vendor terminal 20 receives the case information.
In S <b> 402, the vendor terminal 20 displays the position information of the requester terminal 10 that is the case information and the request information on the touch panel unit 22. Here, the merchant having the merchant terminal 20 can confirm that there is a request for a road service. Then, the trader determines whether to receive the request.
In S <b> 403, the control unit 26 of the vendor terminal 20 accepts the availability (whether a request is received) input by the vendor and transmits the availability as response information to the server 30.

In S <b> 306, the control unit 36 of the server 30 receives response information from the vendor terminal 20.
In S307, the control unit 36 determines whether or not the received response information is compatible. If it is possible, the control unit 36 proceeds to S308. If not, the control unit 36 returns to S304 and returns to the control unit 36. Determines the next highest trader from the sorts in S504 of FIG. 6 as the selected trader.
In S <b> 308, the control unit 36 stores the request ID and the determined trader ID in the storage unit 34 in association with each other.
In step S <b> 309, the control unit 36 transmits an e-mail to the requester's terminal 10 indicating that the supplier has been selected.
In S <b> 203, the control unit 16 of the requester terminal 10 receives an e-mail from the server 30. Since the e-mail is displayed on the touch panel unit 12, the requester can know that the trader has been selected based on the request for the load service.

(Inquiry processing)
Next, the inquiry process will be described. This is used when the requester inquires about the dispatch status of the trader before the trader arrives.
FIG. 8 is a flowchart showing inquiry processing of the business request system 100 according to the present embodiment.
FIG. 9 is a diagram showing an inquiry screen of the requester terminal 10 according to the present embodiment.
In S <b> 601 of FIG. 8, the control unit 16 of the requester terminal 10 receives an inquiry selection and transmits inquiry information to the server 30.
When the requester program 14a is activated by the requester, the control unit 16 of the requester terminal 10 outputs the main menu A of FIG. When the requester taps the button A3 indicating “inquiry”, the control unit 16 outputs the inquiry content as shown in FIG. 9 (F-2). The requester taps and selects the button F1 indicating “map display”. The inquiry information includes a request ID, inquiry contents, and location information of the requester terminal 10.

In S701, the control unit 36 of the server 30 receives the inquiry information.
In S <b> 702, the control unit 36 extracts a supplier ID corresponding to the request ID with reference to the storage unit 34.
In step S <b> 703, the control unit 36 transmits an acquisition request for the current position information to the supplier terminal 20 corresponding to the extracted supplier ID.

In step S <b> 801, the control unit 26 of the trader terminal 20 receives an acquisition request for current position information transmitted from the server 30.
In S <b> 802, the control unit 26 acquires position information with the GPS receiving unit 23 and transmits the position information to the server 30.

In S <b> 704, the control unit 36 of the server 30 receives the position information from the vendor terminal 20.
In S705, the control unit 36 generates map information including the current position on the map of the merchant terminal 20 based on the position information of the merchant terminal 20 received in S704.
In S706, the control unit 36 transmits the generated map information to the requester terminal 10.

In S <b> 602, the control unit 16 of the requester terminal 10 receives map information from the server 30.
In step S <b> 603, the control unit 16 displays map information indicating the current position of the vendor terminal 20 on the touch panel unit 12 as illustrated in FIG. 9G. With this map information, the requester can confirm where the contractor is now. In addition, it is possible to reduce the sensitivity of the requester waiting for the trader in an unknown land.

  Note that the “questionnaire input” button A5 in the main menu A shown in FIG. 9F-1 is used when the requester evaluates the supplier after providing the service based on the request from the requester. It is what is used.

As described above, according to the present embodiment, the following effects are obtained.
(1) A requester's terminal 10 which is a terminal of a road service requester, and a trader's terminal 20 which is a terminal of a trader of a road service provider (a service varies depending on a vehicle such as a trader's vehicle or a tow truck). By combining, it is possible to realize a significant reduction in time from request for road service to dispatch.

(2) By the requester's terminal 10,
(A) Trouble contents
(B) Identification of trouble location,
(C) Contract confirmation and the like are automated, and the time required for receiving a load service can be greatly reduced.

(3) By the supplier task DB 34b, the location and work status of the supplier vehicle can be grasped, and by sending the case information based on the request information to the supplier terminal 20,
(A) Consultation on the availability of dispatch to contractors,
(B) Request for dispatch to a supplier,
(C) The dispatch instruction from the contractor office to the members is automated, and it is possible to greatly shorten the time from the dispatch to the contractor to the dispatch.

(4) As in the past, it is not a way of searching for a contractor that contacts the contractor to determine if it can be dispatched after a service request is received. In addition, the optimum supplier can be determined based on the distance to the requester at the time of the service request and the evaluation of the supplier, and the request and dispatch can be matched instantaneously.

(5) After providing the service based on the request from the requester, the requester evaluates the supplier to determine the rank of the supplier and to be an important factor in determining the supplier when requesting the road service. Thus, it is possible to provide an incentive for improving the quality of the contractor.

(6) After the work, the requester inputs a questionnaire from the terminal and reports the customer satisfaction to the client, so that the business can be accurately evaluated.

(Deformation)
The present invention is not limited to the embodiment described above, and various modifications and changes are possible, and these are also within the technical scope of the present invention.
(1) Although the requester's terminal and the trader's terminal have been described as examples of smartphones, they may be feature phones or tablets, or may be car navigation systems with communication functions.

(2) In the “questionnaire input” shown in FIG. 3A, the customer satisfaction (CS) of the requester after provision of the road service may be investigated. If the rank (evaluation) of the trader is updated as a result of the questionnaire, the dispatcher priority order of the trader can be raised with a certain evaluation.

(3) The selection of traders is performed by providing concentric distance ranges (for example, 0-2 km, 2-4 km, 4-6 km,...) From the requester's position, You can select a high contractor and make a dispatch. At this time, within a range of distances close to the center, if there is a response from a high-priority trader and there is no response within a certain time (for example, 90 seconds), it may be shifted to the next range of distances. .

(4) In selecting a trader, a plurality of traders existing in a certain range may be dispatched at a time. At this time, if there is a priority order, a certain time difference is provided, and dispatch percussion may be performed in that order.
(5) Furthermore, the selection of a trader may be performed by counting and storing the number of traders that have been selected and engaged in business for each trader, and selecting the trader according to the stored number. By doing so, it is possible to level the selected contractors so that they are not biased.

(6) When the request service usage count of the requester has reached the specified count or more, the processing can be stopped even if the request information is received. In this case, the number of times of use of the road service may be specified in the contract contents in advance.

(7) Although it has been described that the requester is selected by contacting the requester by e-mail, the present invention is not limited to this. Any device can be used as long as it can notify the requester's terminal, for example, a telephone.

(8) Although it has been described that the map information is transmitted to the requester's terminal at the time of the inquiry, a time display indicating how many minutes are scheduled to arrive may be displayed. In this case, the control unit calculates the time required for the vendor to reach the requester (estimated arrival time) from the location information of the requester terminal and the location information of the vendor terminal. realizable. By doing so, the requester can be given a sense of security.

(9) Although the business request server is provided with the basic information DB and the request information is received from the requester terminal, the business request server is described as performing authentication using the basic information DB. It can be realized even when there is not. When requester information is transmitted by executing the requester program in the requester terminal, the request information received by the job request server includes predetermined information, and the job request server may omit the authentication. . The predetermined information may be, for example, information on a two-dimensional code created exclusively for customers.

10: Requester terminal, 11: Reader unit, 12: Touch panel unit, 12: GPS receiver unit, 14: Storage unit, 15: Communication interface unit, 16: Control unit,
20: Terminal for trader, 22: Touch panel part, 22: GPS receiving part, 24: Storage part, 25: Communication interface part, 26: Control part,
30: Management server 34: Storage unit 34a: Basic information DB 34b: Contractor task DB 36: Control unit 36a: Authentication unit 36b: Selection unit

Claims (12)

A business request system for selecting a business that performs business based on requester's request information,
The requester's terminal, the vendor's terminal, and the business request server are connected via a communication network,
The requester terminal displays a screen including a plurality of request request items, generates request information from the request request item selected by the requester according to the guidance on the screen, acquires position information, and acquires the position information. And request information including the request information to the business request server,
The business request server is
A merchant task database storing merchant task information of the merchant;
A control unit,
The merchant task information in the merchant task database includes status information indicating whether or not business provision is possible, merchant vehicle information representing business that can be provided , and priority .
The control unit of the business request server includes:
In response to receiving the request information from the requester terminal, a reception completion notification is transmitted to the requester terminal,
Refer to the contractor task information in the contractor task database, extract a contractor whose status information can be provided, and then extract a contractor suitable for the request information of the request information with reference to the contractor vehicle information. , Extracting a plurality of traders in a predetermined range from the location information of the request information from the extracted traders,
A predetermined interval from a plurality of extracted suppliers in order of high priority , and sending the case information consisting of the position information and the request information to the supplier terminal of the supplier,
Each merchant terminal receives and displays the case information, accepts the availability of the request, and transmits response information about the availability to the business request server,
The control unit of the business request server determines that the supplier of the supplier terminal that first transmitted response information that can be handled is selected as a supplier, and indicates that the supplier is selected for the requester terminal. To notify,
Business request system characterized by In the business request system according to claim 1 ,
The control unit of the business request server determines the priority by at least one of customer satisfaction evaluation and dispatch rate;
Business request system characterized by In the business request system according to claim 2 ,
The control unit of the business request server determines the customer satisfaction evaluation based on a satisfaction survey after service provision;
Business request system characterized by In business demand system according to any one of claims 1 to 3,
The dealer vehicle information included in the dealer task information is information including a vehicle type and a possible business,
The control unit of the business request server selects a suitable trader of a vehicle type based on the request information;
Business request system characterized by In the business request system according to any one of claims 1 to 4 ,
The control unit of the business request server stores the number of traders selected and engaged in business, for each trader, and selects according to the number of stored records;
Business request system characterized by In the business request system according to any one of claims 1 to 5 ,
When the request information is received from the requester terminal and the request service usage count of the requester reaches a specified count, the control unit of the business request server does not perform processing.
Business request system characterized by In the business request system according to any one of claims 1 to 6 ,
The requester terminal transmits inquiry information for inquiring about the position of the selected merchant terminal based on an instruction from the requester to the business request server,
In response to receiving the inquiry information from the requester terminal, the control unit of the business request server makes a request for acquisition of position information to the vendor terminal associated with the requester terminal. Send
In response to receiving the acquisition request from the business request server, the merchant terminal acquires position information, transmits the position information,
The control unit of the business request server generates current position information on the map of the merchant terminal and arrival time information to the requester terminal based on the position information received from the merchant terminal, Sending to the requester's terminal;
Business request system characterized by In the business request system according to any one of claims 1 to 7 ,
The requester terminal transmits the request information including predetermined information to the business request server by a program executed by the requester terminal,
The business request server includes a basic information database in which basic information about the requester is stored,
The program includes the predetermined information generated from the basic information in the basic information database by the business request server,
When the control unit of the business request server receives request information including the predetermined information from the requester terminal, the control unit selects the supplier without performing an authentication process by accessing the basic information database. ,
Business request system characterized by In the business request system according to claim 8 ,
The request information includes reporting basic information having vehicle information related to the vehicle contracted by the requester,
The basic information includes, in addition to the vehicle information, the name of the requester, a telephone number, a security number, and a contract period.
Business request system characterized by A business request server that selects a business operator based on the requester's request information,
Connected to the requester's terminal used by the requester and the supplier's terminal used by the supplier via a communication network,
A merchant task database storing merchant task information of the merchant;
A control unit,
The merchant task information in the merchant task database includes status information indicating whether or not business provision is possible, merchant vehicle information representing business that can be provided , and priority .
The controller is
In response to receiving the request information including the location information of the requester terminal and the request information from the requester terminal, a reception completion notification is transmitted to the requester terminal,
Refer to the contractor task information in the contractor task database, extract a contractor whose status information can be provided, and then extract a contractor suitable for the position information of the request information with reference to the contractor vehicle information. , Extracting a plurality of traders in a predetermined range from the location information of the request information from the extracted traders,
A predetermined interval from a plurality of extracted suppliers in order of high priority , and sending the case information consisting of the position information and the request information to the supplier terminal of the supplier,
Determining the merchant of the merchant terminal that first transmitted response information that can be handled as the selected merchant, and notifying the requester terminal that the merchant has been selected,
A business request server characterized by The business request server according to claim 10 ,
The controller is
In response to receiving inquiry information for inquiring about the position of the selected supplier terminal from the requester terminal, a request for acquisition of position information is made to the supplier terminal associated with the requester terminal. Send
Based on the position information received from the merchant terminal, generate current position information on the map of the merchant terminal and arrival time information to the requester terminal, and transmit to the requester terminal;
A business request server characterized by A business request program for causing a computer to function as the business request server according to claim 10 or 11 .

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