JP2006011726A - Vehicle allocation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a vehicle allocation system allocating a vehicle driven by a better driver to a user of a taxi. <P>SOLUTION: When a driver corresponds to a predetermined evaluation item on the basis of operation data in time of vehicle operation, or working data or the like of the driver, a vehicle allocation device 2 evaluates the driver by adding or deducting a point for evaluating the driver, and stores evaluation data into a driver evaluation database 34. The vehicle allocation device 2 retrieves an empty vehicle close to a request place of the vehicle allocation on the basis of position data of the vehicle and map data. When two or more corresponding vehicles are present, the vehicle allocation device 2 refers to the driver evaluation database 34, and gives vehicle allocation instructions to the driver having a highest evaluation point. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a vehicle allocation system that performs vehicle allocation in response to customer requests.

  Various technologies have been proposed for taxi management systems. For example, a semi / full automatic dispatch system called voice call / response system or AVM (Automatic Vehicle Monitoring) is used as a system that issues a dispatch command from a base station to a taxi or the like in response to a customer's request and dispatches in the shortest time. There is.

  Among them, the voice call / response type dispatch system is widely used, but the crew members near the customer do not respond because the dispatch is performed in response to the responses from the crew members. It has been pointed out that the accuracy cannot be guaranteed, such as responding. In addition, in the fully automatic dispatch system by AVM, a sign post for transmitting and receiving data between a taxi and the base station is necessary, but it is said that it is expensive to arrange the sign post sufficiently. There's a problem.

  As a method for solving this, when there is a request for dispatch from a customer, first, a base station calculates a call target area in an appropriate range including the position of the customer. A method has been proposed in which position data and vacant vehicle information are transmitted only from a taxi in the call target area at a response timing according to the position, a vehicle to be dispatched is determined at the base station, and a dispatch instruction is issued. (For example, refer to Patent Document 1).

  In addition, a technique for communicating in real time the state of use and operation of a commercial vehicle such as a truck or taxi in real time with a central command station is also disclosed (see, for example, Patent Document 2). Using MCA (Multi Channel Access System) radio, which is shared by many users at a certain frequency, and transmitting vehicle position and travel speed data based on data from the tachograph provided on the vehicle. This is a technology that immediately manages the progress and work status of all taxis.

  Furthermore, a technique related to a vehicle allocation system based on objective criteria is also disclosed. When selecting a taxi or a truck for delivery of luggage, it has often been based on information that has been used so far, or information, advertisements, etc. from other people. These criteria for selection are not objective, but one way to make selections objectively is to use digital operation recorders to objectively evaluate driving such as trucks and taxis. A rating system related to driving is proposed (see, for example, Patent Document 3).

  This technology uses a digital operation recorder that digitally retrieves data such as vehicle speed and mileage during operation, and obtains vehicle speed, etc., from which maximum speed violations and sudden acceleration, etc. The presence or absence of is determined. This result is processed by a computer or the like, and a crew member or a taxi company is rated, and general users can obtain rating information through the Internet or the like. Thereby, a general user can select a taxi company based on whether driving is good or bad.

  As a taxi calling system, there is a system in which a taxi calling station in cooperation with a plurality of taxi operators issues a dispatch instruction to an optimal taxi operator in response to a request from a taxi customer. In this system, the taxi driver is familiar with the way to the destination, and because the vehicle is small, it can pass even on narrow roads, so you can arrive at the destination quickly, and provide the optimal taxi for customers The technique of doing is also disclosed (for example, refer patent document 4).

Japanese Patent Laid-Open No. 6-180797 JP-A-8-138103 JP 2002-288704 A JP 2002-83398 A

  When a user asks for a taxi, it's only natural that he wants to ride a better driver-driven vehicle. The technology of Patent Document 1 makes it possible to dispatch a taxi in a short time, but does not consider the good or bad driving of the crew at the time of taxi dispatch.

  The technology of Patent Document 2 uses MCA radio, and based on the data from the tachograph provided in the vehicle, transmits the data of the vehicle position and the traveling speed, so that all taxis are in progress and working. It is an immediate centralized management, and it seems to be a technology that can also be used for taxi dispatch. However, even if it is used for taxi dispatch, it cannot be said that it is a technique for dispatching in consideration of the good or bad driving of the crew.

  The technique of Patent Document 3 uses a digital operation recorder to acquire the speed of a vehicle and the like, and determines whether there is an excess violation of the maximum speed or sudden acceleration. Based on this result, the crew or taxi company is rated and dispatched according to the rating, and points related to the driving of the crew are taken into consideration, and it is in line with the purpose of selecting a better crew . However, in the technology of this patent technology 3, the crew is familiar with the road, or the work performance of the crew is not considered.

  The technology of Patent Document 4 is used in consideration of the characteristics such as taxi drivers who are familiar with the road to the destination, and the ability to quickly reach the destination by passing through narrow roads because the vehicle is small. This technology provides the best taxis for customers. However, the technique of Patent Document 4 does not disclose a technique for judging the driving skill of a crew member by a specific method.

  An object of the present invention is to provide a dispatch system that dispatches a vehicle driven by a better crew member to a taxi passenger.

The present invention provides an evaluation means for evaluating a taxi crew by a score,
Storage means for storing the scores of each crew member evaluated by the evaluation means;
A vehicle dispatching means for preferentially dispatching a crew member with a high score stored in the storage means;
It is a vehicle allocation system characterized by including.

  According to the present invention, the evaluation means increases the evaluation of the crew relative to other crew members as the value obtained by dividing the travel distance of the taxi vehicle by the actual vehicle time is smaller.

  In the present invention, the evaluation means may be configured such that the smaller the value obtained by dividing the time until the taxi becomes a real vehicle by the distance traveled by the time, the relative evaluation of the crew is with respect to other crew. It is characterized by raising to.

  Also, in the present invention, the evaluation means raises the evaluation of the crew relative to other crews when the crew has a driver's certificate.

  In the present invention, when the taxi receives a designated dispatch, the evaluation means raises the evaluation of the crew relative to other crew.

  Further, in the present invention, the evaluation means raises the evaluation relative to other crew members when a work attendance is performed on the crew member, and at least one of late acquisition, sudden vacation acquisition or breaks is frequent. If it falls under one, the evaluation is lowered relative to other crew members.

  In the present invention, when there is a complaint about driving from a taxi customer, the evaluation means lowers the evaluation of the crew relative to other crew.

  In the present invention, the evaluation means increases the evaluation of the crew relative to other crew as the taxi travels longer when the taxi is empty.

  According to the present invention, the evaluation means increases the evaluation of the crew relative to other crew members so that the taxi receives a dispatch in a time zone when there are few empty cars.

  Further, in the present invention, the evaluation means increases the evaluation of the crew relative to other crew as the number of boarding is increased during the time period when the taxi is less boarded as a whole.

  In the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the crew violates traffic regulations.

  In the present invention, the evaluation means may evaluate the crew member when the taxi corresponds to at least one of a sudden start of the vehicle, cancellation of the dispatch instruction, or no response to the dispatch instruction. It is characterized by lowering relative to the crew.

  In the present invention, the evaluation means lowers the evaluation of the crew relative to other crew members when the crew does not perform door service for a customer who needs door service.

  In the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the crew intentionally turns the vehicle.

  In the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the taxi is empty and runs after a taxi of the same company for a certain time.

  In the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the taxi travels the same place.

  Further, in the present invention, the evaluation means adds a bonus point to the evaluation for the crew when the evaluation for the crew is relatively low for the other crews or when the evaluation is relatively high. It is characterized by that.

  In the present invention, the evaluation means may change the evaluation of the crew depending on the operating time zone and operating area of the taxi.

  In the invention, it is preferable that the evaluation unit executes the evaluation for the crew at predetermined intervals.

  In the invention, it is preferable that the evaluation unit executes the evaluation for the crew at an event including an actual vehicle and a dispatch time.

  Further, the present invention is a program for causing a computer to function as the above-described vehicle allocation system.

  The present invention is also a computer-readable recording medium on which a program for causing a computer to function as the above-described vehicle allocation system is recorded.

  According to the present invention, since the vehicle allocation system includes the evaluation means for evaluating the taxi crew by the score, it is possible to objectively determine whether the driving is good or bad. In addition, the dispatch system includes storage means for storing the score of each crew member evaluated by the evaluation means, and the dispatch means calls the crew member's score from the storage means and preferentially dispatches a crew member with a high score. As a result, taxi users can get on the crew of high quality drivers. In addition, since the crew is more likely to be dispatched as the score for driving is higher, it can be expected that the crew will perform better driving. Furthermore, if the crew members perform high-quality driving, the taxi company can gain an advantageous position compared to other companies.

  Further, according to the present invention, the evaluation means raises the evaluation of the crew relative to other crew as the value obtained by dividing the travel distance of the vehicle by the actual vehicle time is smaller. A small value obtained by dividing the mileage of the vehicle by the actual vehicle time indicates that the actual vehicle time is relatively large, which leads to an increase in sales, which is also preferable for the crew and the person managing the operation. . In addition, the magnitude of the actual vehicle time largely depends on the customer acquisition efforts of the crew, and it is possible to encourage further crew acquisition efforts of the crew by raising the evaluation of the crew relative to other crew members.

  Further, according to the present invention, the evaluation means increases the evaluation of the crew relative to the other crew as the value obtained by dividing the time from the dispatch to the actual car by the distance moved within this time is smaller. A small value obtained by dividing the time from dispatch to actual vehicle by the distance traveled within this time indicates that the customer has been picked up by an appropriate route. Reducing the time to wait for customers is also appreciated by customers and can earn customer trust. In addition, since crew members are more likely to receive dispatch if the evaluation is improved, they will make an effort to obtain road information such as a detour road when a traffic jam occurs.

  According to the invention, the evaluation means raises the evaluation of the crew relative to the other crews when the crew owns the safe driver's card. The safe driver ID is for certifying a safe driver, and can obtain customer's trust. In addition, since the crew member's safety driver's card can be evaluated relatively with respect to other crew members, the crew member's safety awareness is enhanced.

  Further, according to the present invention, the evaluation means raises the evaluation of the crew relative to the other crew when receiving the designated dispatch. Receiving the nomination for dispatch is a proof that the customer is trusted, and it is preferable for those who manage the operation of the vehicle to increase sales. On the other hand, the crew will be evaluated more if there is a designated dispatch, so they will try to drive to receive the designated dispatch.

  Further, according to the present invention, the evaluation means changes the evaluation of the crew member based on the duty state of the crew member. When a crew member goes to work on a holiday, the evaluation of the crew member goes up. For those who manage the operation of the vehicle, holiday work is preferable because it leads to increased sales. On the other hand, if the driver is late, sudden vacations, or frequent breaks, the evaluation of the crew will be lowered. These cause trouble for other crew members and lead to a decrease in sales. It is necessary to suppress these acts. By adopting this dispatch system, actions such as being late can be reduced, and it can be expected that the work situation of the crew will be good.

  Further, according to the present invention, if there is a complaint about driving from a taxi customer, the evaluation means deducts the evaluation for the crew. Taxi driving varies greatly depending on the crew, with some crews driving politely and others driving rough. If a customer gets in a rough driving taxi, he may complain to the taxi company after getting off the taxi. These complaints are damaging to the taxi companies and need to be suppressed.

  In the present invention, if there is a complaint about driving from a taxi customer, the evaluation of the crew is relatively lowered with respect to other crews, so that it is difficult to receive a vehicle. For this reason, it is expected that the crew will perform careful driving without receiving complaints from customers.

  Further, according to the present invention, the evaluation means increases the evaluation of the crew relative to the other crew as the traveling distance when the vehicle is empty is longer. A long mileage when the vehicle is empty means that it is actively driving to acquire customers, and is an active sales activity. These actions are also preferable because they increase sales. By increasing the evaluation of the crew as the mileage when the vehicle is empty is longer, it is possible to promote the aggressive sales activities of the crew.

  Further, according to the present invention, the evaluation means increases the evaluation of the crew so that the vehicle is dispatched in a time zone when there are few empty vehicles. When customer demand is high, such as in the evening, there are few empty cars and it is difficult to arrange dispatch. On the other hand, letting customers who request taxis by phone for a long time leads to a decline in credit. Receiving a vehicle under such circumstances leads to maintenance of customer credit, which is preferable for a vehicle operation manager. The crew will also be able to receive the car more actively because it will be evaluated better if the car is dispatched in a time when there are few empty cars.

  Further, according to the present invention, the evaluation means raises the evaluation of the crew as the number of passengers increases during the time period when the number of customers does not enter as a whole. The large number of boarding during times when there are few boarding as a whole indicates the crew's efforts to acquire customers. These also increase sales, which is delightful for vehicle operation managers. The crew will also make an active effort to acquire customers because they will be evaluated if there are many customers in the time when there are few customers.

  Further, according to the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the traffic regulation is violated. For example, violations of traffic laws such as speeding violations can easily lead to accidents, and companies with vehicles that frequently repeat traffic law violations also reduce social credibility. For this reason, vehicle operation managers are instructing crew members to comply with traffic regulations every day. In this vehicle allocation system, if the traffic regulations are violated, the evaluation of the crew will be reduced, so it is expected that the crew will comply with the traffic regulations.

  According to the present invention, the evaluation means lowers the evaluation for the crew when there is a sudden start of the vehicle. Furthermore, even if there is no response to the dispatch instruction or no response to the dispatch instruction, the evaluation of the crew is relatively lowered with respect to the other crew. The sudden start of the vehicle is easy to lead to an accident and makes the user unpleasant. Further, canceling the dispatch instruction or not responding to the dispatch instruction causes the customer to wait. Since these actions are included in the crew's evaluation, it is expected to lead to the suppression of these actions by the crew.

  Further, according to the present invention, the evaluation means lowers the evaluation of the crew relative to the other crew if the crew does not perform the door service for the customer who needs the door service. Some people who use taxis are physically handicapped, and when you request a taxi, you may be asked for a door service. This will inconvenience the user. By targeting these actions in the crew's evaluation, it is expected that the crew will perform door service.

  Further, according to the present invention, when the crew member deliberately turns the vehicle, the evaluation means lowers the evaluation of the crew member relative to other crew members. Deliberately detouring incurs inconvenience to the customer, such as charging the customer for an extra usage fee and taking extra time to reach the destination. These actions are destructive to customers and need to be suppressed. By targeting these actions in the evaluation of the crew, it is possible to suppress these actions of the crew.

  Further, according to the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when the taxi is empty and travels after the taxi of the same company for a certain time. If you have a lot of customers and are waiting for a taxi, if you are acquiring customers while driving on the road, there are often one or several customers, and there are two or more taxis of the same company. Even if you drive, there aren't many opportunities to get taxi customers who are driving behind. For taxi companies, this action does not lead to an increase in sales, so there is a demand for suppression. By targeting these actions in the crew's evaluation, it is expected that the crew will suppress these actions.

  According to the present invention, the evaluation means lowers the evaluation of the crew relative to other crews when traveling only in the same place. Taxi companies want to increase sales and expect that crews move across a wide range of places. On the other hand, the act of traveling only in the same place is not an efficient act for acquiring customers. Therefore, if it runs only in the same place, it becomes possible to suppress these acts by lowering the evaluation of the crew relative to other crew.

  Further, according to the present invention, the evaluation means adds a bonus point to the evaluation for the crew when the evaluation for the crew is relatively low for the other crews or when the evaluation is relatively high. In the evaluation for the crew, if there are few evaluations that are relatively lowered with respect to other crews, or if there are many evaluations that are relatively raised, it is possible to increase the motivation of the crew by giving bonus points and raising the evaluation.

  Moreover, according to this invention, an evaluation means changes the evaluation with respect to a crew member with the service time zone and service area of a taxi. Many people use taxis in the morning and at night, and there are relatively few users during the day. The number of taxi users varies greatly depending on the region. Taxi crews are more likely to gather in busy places to acquire customers. But for taxi companies, I hope the overall sales will increase rather than the sales of a single taxi. Therefore, it is possible to cover a wide area by raising the evaluation of taxi crews operating in places with relatively low traffic compared to the evaluation of crews operating in places with high traffic. . Similarly, operating hours can be activated by increasing the evaluation of crew members during times of fewer users.

  According to the invention, the evaluation means executes the evaluation for the crew at predetermined intervals. For example, if evaluation is performed every hour, a new evaluation can be always known. For example, if it is performed on a daily basis, the fluctuation range for each hour is absorbed, and the evaluation of the crew becomes easy. Thus, the interval for performing the evaluation can be changed according to the purpose of use.

  Further, according to the present invention, the evaluation means executes the evaluation for the crew member at the time of an event including actual vehicle dispatch and dispatch. By conducting evaluations for crew members at the time of actual vehicles, at the time of dispatch, etc., it becomes possible to perform evaluations with a narrowed point.

  Further, according to the present invention, it is possible to cause a computer to perform evaluation of a taxi crew member.

  In addition, according to the present invention, it is possible to cause a computer to execute an evaluation of a taxi crew by causing a computer to read a recorded program. Further, the program can be easily supplied to a computer via a recording medium.

  FIG. 1 shows a schematic electrical configuration of a taxi dispatch system as an embodiment of the present invention. FIG. 2 shows an electrical configuration of each unit that collects data in a taxi dispatch system as an embodiment of the present invention. FIG. 3 shows an electrical configuration of each unit that gives a dispatch instruction of a taxi dispatch system as an embodiment of the present invention.

  The vehicle allocation system 1 includes a vehicle allocation device 2 that performs evaluation of a crew member with a score and issues a vehicle allocation command, and an in-vehicle terminal 3 that transmits vehicle data and the like included in the vehicle to the vehicle allocation device 2. The in-vehicle terminal 3 is connected to operation detection means (not shown) including an operation data recorder provided in the vehicle, and sends operation data and the like to the vehicle allocation device 2. The vehicle allocation device 2 is connected to the vehicle-mounted terminal 3 via the network 4 and functions as a base station server.

  The vehicle allocation device 2 includes a data input unit 11 for inputting a crew member's name, vehicle number, and the like, and a communication control unit 12 for receiving vehicle operation data transmitted from the in-vehicle terminal 3 through the network 4. Data from the data input unit 11 and the communication control unit 12 is used by the performance management unit 13 for evaluation of crew members. The vehicle allocation control unit 14 refers to the evaluation of the crew member evaluated by the results management unit 13, determines a vehicle to be allocated, and sends data to the in-vehicle terminal 3 via the communication control unit 12 and the network 4. The vehicle allocation device 2 including the above means is generally a workstation, a personal computer, or the like.

  The data input unit 11 includes data input means such as a keyboard, a mouse, and a touch panel. A person using the vehicle allocation device 2 such as a vehicle operation manager inputs crew data or the like through the data input means. The crew data includes crew name, vehicle number, etc., and crew data. The work data includes boarding time, delivery time (time to leave the business office), return time (time returned to the business office), absence of vacation, and the like.

  In addition, when a taxi customer requests a car delivery, customer data such as the customer's name, the place where the car is needed or the time when the car is needed is entered. A person who inputs data is generally an operation manager of a vehicle that uses the vehicle allocation device 2 or a person who issues a vehicle allocation command.

  The communication control unit 12 has a data transmission / reception function, and receives vehicle data including operation data transmitted from the vehicle terminal 3 via the network 4. The data to be received is the operation speed of the vehicle, the operation position, the operation time, or door opening / closing data. The vehicle data transmitted from the vehicle terminal 3 includes a vehicle ID for distinguishing the vehicle. On the other hand, data to be transmitted from the vehicle allocation device 2 to the in-vehicle terminal 3 includes vehicle allocation command data and customer data associated therewith.

  The track record management unit 13 includes storage means 30 for storing data, and the vehicle data transmitted from the in-vehicle terminal 3 is stored in the vehicle database 31. The customer data and crew data input from the data input means 11 are stored in the customer database 32 and the crew database 33, respectively. The crew member evaluation database 34 stores evaluation data for crew members evaluated by the evaluation means 40 based on vehicle data or crew member data. The storage means 30 further includes a map database that stores map data not shown.

  The evaluation means 40 evaluates the crew by the score based on the received vehicle data. The details of the evaluation method for crew members will be described later. For example, from the operation speed of the vehicle included in the vehicle data, it is judged whether the legal speed is observed or whether the speed is over. To reduce the evaluation of the crew. In addition, the work attitudes of crew members such as being late will be evaluated.

  The vehicle allocation control unit 14 includes a display unit 50 for displaying data and a control unit 60 for issuing a vehicle allocation command. The display means 50 displays evaluation data for the crew, and is an LCD, CRT, or the like. A person using the vehicle allocation device 2 can display the data stored in the storage unit 30 on the display unit 50 as necessary.

  The control means 60 searches the vehicle of the empty vehicle close to a customer from customer data and vehicle data, when there is a vehicle allocation request from a customer. If two or more vehicles are detected as a result of the search, the crew member with the highest score is searched from the crew member evaluation database 34 and a dispatch command is issued to the corresponding vehicle through the communication control unit 12. If it is determined that the vehicle cannot receive the dispatch, the dispatch command is issued to the vehicle that is driven by the crew member with the next highest evaluation score.

  The in-vehicle terminal 3 is provided in the vehicle and has a data input function for inputting each data including a response indicating whether or not the vehicle can be dispatched, and the operation data detected by the operation detection means (not shown) The transmission function for transmitting to the vehicle allocation device 2 is provided. In addition to a function of receiving data transmitted from the vehicle allocation device 2, a display function of displaying data is also provided. Based on the data sent from the vehicle allocation device 2, it is possible to know that the vehicle has received a vehicle allocation instruction and to confirm customer data for the vehicle to be picked up.

  Upon receiving the dispatching command, the crew member returns whether or not the dispatching device 2 can receive the dispatch through the in-vehicle terminal 3. When the vehicle allocation device 2 receives a reply that the vehicle that issued the vehicle allocation command cannot receive the vehicle allocation, it searches for another vehicle and issues a vehicle allocation command to the vehicle. When there is a response from the vehicle that the vehicle can be dispatched, the dispatch command is terminated. In addition, the transmission destination of the vehicle allocation command from the vehicle allocation device 2 is not necessarily limited to the vehicle-mounted terminal 3, and may be a wireless device provided in the vehicle.

  The operation detection means includes an operation recorder that detects the operation speed and time of the vehicle. A GPS (Global Positioning System) for detecting vehicle position data is also included. The operating location can be detected from the position data of the vehicle, and the vehicle allocation device 2 can detect a vehicle close to the customer. It is also possible to obtain information such as parking at a parking prohibited place. Further, the operation detection means includes a door open / close detection sensor. By detecting whether the door closest to the crew member has been opened or closed by the door opening / closing detection sensor, it becomes possible to determine whether the door service has been performed for a customer who needs the door service. .

  A network 4 that connects the vehicle allocation device 2 and the in-vehicle terminal 3 is wireless communication, the Internet, a LAN (Local Area Network), or the like. The vehicle allocation system 1 is controlled by a program stored in the storage means 30, and the program controls the operation of each means.

  As described above, since the vehicle allocation device 2 evaluates the crew by the score based on the operation data and the like, it is possible to objectively evaluate the crew. Also, crew member evaluation data and the like can be stored in a storage means and displayed on a CRT or the like as necessary. At this time, by displaying the crew members in order from the highest score, it is possible to easily know crew members with high evaluation.

  Further, the vehicle allocation system 1 searches for empty vehicles close to the customer from the customer data and the vehicle data, and when two or more corresponding vehicles are detected as a result of the search, the evaluation score for the crew is the highest. Search for crew and issue dispatch instructions. This allows the customer to get on a vehicle driven by a better crew member. In addition, the higher the evaluation, the greater the number of vehicles dispatched, and the higher the evaluation, the more effort is made to receive high evaluation. As a result, taxi companies can receive high evaluation from customers. In addition, instead of adding / subtracting the evaluation of crew members who meet a specific condition, conversely, even if the evaluation of a crew member who does not apply to a specific condition is deducted / added points, the result is that The evaluation is relatively high / low with respect to other crew members, and the same effect is obtained.

  FIG. 4 shows a schematic procedure of the control means 60 for controlling vehicle allocation as an embodiment of the present invention. Of course, the combinations and order of the determination from step S1 to step S8 are merely examples, and may be changed. When there is a vehicle allocation request from the customer and customer data is input to the vehicle allocation device 2, the operation of the vehicle allocation command is started (step S0).

  When customer data is input, an initialization operation is performed. After the initialization operation is completed, the process proceeds to step S1. In step S1, the control unit 60 searches for a vehicle within a predetermined range from the requested location of the vehicle allocation from the position data of the vehicle from the GPS and the map data stored in the storage unit 30. The position data is obtained by receiving data from the GPS provided in the vehicle by the vehicle allocation device 2 from the in-vehicle terminal 3 via the network 4.

  When the corresponding vehicle is searched, it is determined in step S2 whether the vehicle is an empty vehicle or an actual vehicle. The determination of whether the vehicle is empty or actual is made by a signal from a taxi meter attached to the taxi. When an empty vehicle is confirmed, it is determined in step S3 whether the corresponding number is one or two or more. On the other hand, if all the searched vehicles are actual vehicles, the vehicle is searched in step S4 by increasing the distance from the dispatch request place and expanding the search range.

  If it is determined in step S3 that there are two or more empty vehicles in the predetermined range, the control means 60 searches for a crew member having the highest crew member evaluation data in step S4 and issues a dispatch command to the corresponding vehicle. The search for the crew with the highest crew evaluation data is performed with reference to the crew evaluation database 34.

  Even if the crew member with the highest evaluation data is currently empty, the crew member may not be able to receive a vehicle dispatch because he / she is heading to the customer or has a reservation. Then, the control means 60 transmits data, such as a dispatch location and a customer's name, to the corresponding crew member. The crew member who has confirmed these data on the in-vehicle terminal 3 uses the data input function of the vehicle terminal 3 to reply whether or not the vehicle allocation device 2 can receive a vehicle.

  When the control means 60 confirms that the crew member who issued the dispatch instruction in step S5 has replied that it cannot receive the dispatch, the control means 60 performs a necessary operation for searching for the next highest evaluation data crew in step S6. In step S4, a crew member with the second highest evaluation score is searched, and a dispatch instruction is issued to this person. If this person cannot receive the dispatch, the same order is issued to the next crew until the person who receives the dispatch is found. In addition, although illustration is abbreviate | omitted here, when all searched vehicles reply that they cannot receive dispatch, it is natural to search a vehicle newly by expanding a search range in step S1.

On the other hand, if there is only one corresponding vehicle in step S3, it is determined in step S7 whether or not a dispatch command can be issued to this vehicle and a dispatch can be received. If the vehicle that issued the dispatch command responds that it cannot receive the dispatch, there is no next vehicle that issues the dispatch command, so the process returns to step S4 to increase the predetermined distance from the dispatch request location, and the vehicle is returned again in step S1. Search for. Thereafter, it is determined whether or not the searched vehicle is an empty vehicle, and at the next point at which there is a response to receive dispatch, the process proceeds to step S9 and the control operation is terminated.

  In some cases, a customer dispatch request is made by specifying a time in the form of a reservation. In this case, customer information may be transmitted to all the vehicles in advance, and only the crew member who has received a response to receive the dispatch can be selected and searched.

  FIG. 5 shows an evaluation procedure for a crew member as an embodiment of the present invention. Of course, the combinations and order of the determination from step S11 to step S20 are merely examples, and may be changed.

  An example from when a crew member leaves the company until leaving the store is shown. When the crew members enter the office, they enter the office hours using a time card. Thereafter, the crew member receives a call at the counter, and receives a crew daily report, a crew card, and a recording medium used in the vehicle terminal 3 as necessary. When this is done, the vehicle on which you get on will be inspected and delivered.

  The crew member who has received the crew daily report, crew ID, recording medium, etc., turns on the vehicle terminal 3 when leaving the vehicle, sets the recording medium in the vehicle terminal 3 as necessary, and supplies power to the operation recorder as an operation detection means. . When the in-vehicle terminal 3 and the operation recorder or the GPS power is turned on, the vehicle data is transmitted to the vehicle allocation device 2 through the in-vehicle terminal 3. On the other hand, taking in the data of the vehicle allocation device 2 and evaluating the crew are performed according to the following procedure.

  The power of the vehicle allocation device 2 is turned on and the operation is started (step S10). After the power is turned on, an initialization operation is performed. After the initialization operation is completed, reception of vehicle data including operation data is started. When the vehicle data starts to be received at the operation speed, operation time, operation position, etc. detected by the operation detection means, the vehicle data is stored in the storage means 30 of the result management unit 13.

  Evaluation of crew members can be performed continuously, but can also be performed at predetermined intervals. For example, if evaluation is performed at intervals of about one hour, a new evaluation can be always known. Moreover, if performed every day, the fluctuation range for every hour is absorbed, and the evaluation of the crew becomes easy. As described above, the evaluation interval can be changed according to the purpose of use. Further, the evaluation for the crew may be performed at the time of an event such as an actual vehicle, a dispatch, or a return.

  The evaluation is started when a predetermined condition, for example, when a predetermined time elapses or when an actual vehicle is met. First, the evaluation means 40 determines whether or not the vehicle is stopped in step S11. The determination of whether or not the vehicle is stopped is performed using speed data detected by an operation recorder mounted on the vehicle or position data by GPS. If it is determined that the vehicle is stopped, it is determined in step S12 whether the stopped position is a parking prohibited area. Whether or not it is a parking prohibited area is determined based on position data from a GPS mounted on the vehicle and map data stored in advance in the storage means 30.

  If it is determined in step S12 that the stop position is a parking prohibited area, the evaluation unit 40 determines the stop time in step S13. Even if you are parked in a parking prohibited area, you may be parked for a short time due to unavoidable circumstances, or you may be parked for a long time while resting. The act of parking in a parking prohibited area for a long time is a violation of traffic laws and is prohibited. Therefore, if the data evaluation means 40 judges that the vehicle has been stopped for a long time in step S13, the data evaluation means 40 performs deduction calculation in step S14 to lower the evaluation of the crew. On the other hand, even if the evaluation means 40 determines that it is a short time even when the vehicle is parked in the parking prohibited area, no deduction is performed.

  When the vehicle is not stopped, it becomes a problem whether the speed of the vehicle is within the legal speed. Therefore, the evaluation means 40 determines whether or not the vehicle speed is within the legal speed in step S15. The legal speed of the running road is confirmed by referring to the map data stored in the storage means 30. If it is determined in step S15 that the vehicle traveling speed is equal to or higher than the legal speed, the evaluation of the crew is deducted in step S14.

  Parking prohibition or speeding violations not only violate traffic laws but also must not be done for safety reasons. Companies with vehicles that frequently violate traffic laws and regulations will also lose social credibility. For this reason, vehicle operation managers regularly instruct crew members to comply with safe driving or traffic regulations. The vehicle allocation device 2 is expected to comply with the traffic regulations in order to lower the evaluation of the crew when there is a violation of the traffic regulations.

  The evaluation means 40 determines whether or not the vehicle is empty in the next step S16. Data used for determining whether or not the vehicle is empty is data of a taximeter attached to the vehicle included in the vehicle data. If it is determined that the vehicle is an empty vehicle, it is determined in step S17 whether the travel distance is large. If it is determined that the distance is greater than the predetermined travel distance, the evaluation means 40 adds an evaluation for the crew in step S18. A long mileage when the vehicle is empty means that the vehicle is being actively driven to acquire customers, and is an active act for acquiring customers. By increasing the evaluation of the crew as the mileage when the vehicle is empty is longer, it is possible to encourage the crew to actively acquire customers.

  On the other hand, if the vehicle is empty and the mileage is not long, and the vehicle is running just after the taxi of your company, the evaluation of the crew is lowered. If you have a lot of customers and are waiting for a taxi, if you get customers while driving on the road, there are often one or several customers, and two or more taxis of the same company are lined up. Even if you drive, there aren't many opportunities to get taxi customers who are driving behind. For taxi companies, this is not desirable because it does not increase sales. Therefore, if the evaluation means 40 judges that it is driving just after the taxi of its company in step S19, it will deduct points in step S20.

  As shown in the above-described embodiment, the quality of the crew member's driving can be objectively evaluated by performing the evaluation of the crew member's driving performance based on the vehicle data. If a crew member also violates traffic regulations, the evaluation will be reduced and it will be difficult to receive dispatch, so it can be expected to comply with traffic regulations.

In the above-described embodiment, the evaluation of the crew member based on the vehicle data is described. However, it is also possible to consider the working attitude of the crew member in the crew member evaluation. As a result, the evaluation items increase, and the evaluation of the crew becomes more objective. Evaluation items related to the working attitude of crew
Whether you have a safe driver's card, late arrival at work or a sudden leave. An example of an evaluation method based on the work attitude of the crew is shown.

  Data necessary for evaluating the work attitude of the crew is input as crew data by the person managing the dispatch through the data input unit 11 of the dispatch apparatus 2. The person who dispatches the vehicle determines whether the scheduled crew member is not late at the time of the call or is on vacation, and associates with the name of the crew member to identify the vehicle, vehicle ID, departure time, and departure time. The presence or absence of vacation acquisition is input to the vehicle allocation device 2. These data can also be input by the crew when leaving the office. Of course, it is possible to enter the vacation by the day.

  Evaluation based on the work attitude of the crew is performed as follows. The evaluation means 40 determines whether or not the crew member has a safe driver's card. Whether or not to have a safe driver's card is determined based on the possessed data of the safe driver's card that is input as one of the crew data. When the evaluation means 40 determines that the crew member possesses the safe driver's card, the evaluation means 40 performs point calculation and adds a point to the evaluation of the crew member. The safe driver ID is for certifying the person who performs the safe driving, and the taxi company can obtain the trust of the customer. In addition, since the crew will receive an evaluation by having a safe driver's certificate, the crew's safety awareness will be enhanced.

  Further, the evaluation means 40 determines whether or not the crew member has taken a sudden vacation. If it is determined that a sudden leave has been taken, the deduction is calculated and the evaluation of the crew is lowered. If unscheduled leave is taken, other crew members will be inconvenienced and the company's sales will decrease.

  Further, the evaluation means 40 determines whether or not it is a holiday attendance. If it is determined that holiday attendance data has been input, the crew's points are added. Holiday work, such as when there are many customers, leads to increased sales and is favorable for taxi companies.

  Moreover, the evaluation means 40 determines whether or not the crew member's late data has been input. Late arrivals will lead to a decline in sales, as will the acquisition of a sudden holiday, so it is expected that lateness can be suppressed by lowering the evaluation. If it is determined that late data has been input, a deduction is calculated. The acquisition of sudden vacation has a greater effect on the acquisition of late and sudden vacation, so the deduction range may be larger than that on late arrival.

  In addition, the evaluation unit 40 determines whether or not a vehicle assignment has been made. The dispatch nomination is also input as crew data through the data input means. In the dispatch nomination, a taxi user designates a crew member and requests a taxi. This indicates that the crew has earned high credit from customers, and it is also a pleasure for taxi companies to improve their credit. Therefore, if it is determined that there is a vehicle assignment nomination, the evaluation means 40 adds points and raises the evaluation for the crew.

  On the other hand, if there is a complaint from the customer, the evaluation of the crew is lowered. Depending on the driving conditions of the vehicle, for example, if the vehicle starts suddenly or is too fast, the customer may not want to ride the same driver's vehicle again, or complain to the taxi company Sometimes. These actions are to lose customers and lose the trust of the company. Therefore, if the evaluation means 40 determines from the input data that there is a complaint from the customer, it performs a deduction calculation. Thus, when there is a complaint from a customer, it is expected that these actions can be suppressed by lowering the evaluation of the crew.

  In addition to the above, the following evaluation is also possible as an evaluation for crew members. The number of people trying to take a taxi varies greatly depending on the time of day. Therefore, the evaluation means 40 determines whether or not it is a time zone when there are many taxi users. If it is determined that there are few users, it is next determined whether there are many boardings. If it is determined that there are many users, the crew points will be added. It can be said that the fact that there are many users during the time when there are few users indicates that the crew has made efforts to acquire customers. These will also lead to increased sales and are also pleasing to taxi companies. By adopting this vehicle allocation system, the crew will make a positive effort to acquire customers because they will be evaluated if the number of passengers is high when there are few passengers.

  When there is a lot of demand from users such as in the evening, there are few empty cars and it is difficult to arrange for dispatch. On the other hand, having customers waiting for a taxi wait for a long time leads to a decline in trust. Receiving a vehicle under such circumstances leads to maintenance of customer credit, which is preferable for a vehicle operation manager. Accordingly, the evaluation means 40 determines whether or not the vehicle has been dispatched. If it is determined that the vehicle has been dispatched, the evaluation means 40 adds points to the evaluation of the crew. Even when the crew is in a time zone where there are few empty cars, the evaluation will be improved if the car is dispatched.

  Furthermore, the evaluation means 40 determines whether or not there is a sudden start of the vehicle. The sudden start of the vehicle not only makes the customer feel unpleasant, but also is an action that should be stopped for safety reasons. Therefore, if the evaluation means 40 determines that there is a sudden start of the vehicle, the evaluation means 40 deducts the evaluation for the crew.

  Further, the evaluation means 40 determines whether or not there has been a cancellation for the dispatch instruction. In response to a taxi request from a customer, the vehicle allocation device 2 searches for a taxi that is close to the customer, considers the crew's evaluation, contacts the customer, and directs it to the customer. If the taxi that has been contacted once cancels in the middle of the taxi, the dispatch apparatus 2 needs to dispatch again. Furthermore, this is an undesirable behavior, such as causing customers to wait for taxi dispatch. Therefore, when the evaluation means 40 determines that the crew member has once received a vehicle dispatch instruction and then canceled it, the evaluation means 40 deducts the evaluation for the crew member. Data about the cancellation is transmitted from the in-vehicle terminal 3 to the vehicle allocation device 2.

  Similarly, if it is determined that there is no response to the vehicle allocation instruction from the vehicle allocation device 2, the evaluation means 40 deducts the evaluation for the crew. In response to a taxi request from a customer, the vehicle allocation device 2 searches for a taxi that is close to the customer and then determines the vehicle in consideration of the evaluation of the crew. The vehicle allocation device 2 issues a vehicle allocation command to this vehicle, and waits for a response as to whether or not the vehicle allocation command can be received. The crew may not respond immediately to this.

  When there is no response from the crew, various situations are assumed, such as a case where a response can be made after a while, or a case where a response cannot be made for a long time after leaving the vehicle. Therefore, when there is no response to the dispatch command, the dispatch device 2 issues the dispatch command again after a predetermined time has elapsed. When receiving a reply that the dispatch command cannot be received with respect to the dispatch command, the dispatch device 2 needs to search for another empty vehicle again. These wait for the customer who asked for a taxi, which is not preferable. Therefore, if it is determined that there is no response to the dispatch instruction, the evaluation for the crew is deducted. As a result, it is expected that the non-response action to the dispatch command can be suppressed.

  Some people who use taxis, such as people with reduced mobility, may be asked for a door service when requesting a taxi. In this case, the person who gives the dispatch instruction informs the crew member that the door service is necessary for the dispatch instruction. In response to these requests, not providing the door service is inconvenient for the user. Accordingly, the evaluation means 40 determines whether or not door service has been performed. Whether or not the door service is performed is determined based on data of a door open / close detection sensor mounted on the vehicle.

  If it is detected that the door close to the crew member is opened while the vehicle is in an actual vehicle state, it is assumed that the door service has been performed. If the evaluation means 40 determines that the necessary door service has not been implemented, the evaluation means 40 deducts the evaluation for the crew. It is expected that this will allow the crew to provide the necessary door service.

  Further, the evaluation means 40 determines whether or not the vehicle is traveling only in the same place based on the data from the GPS and the map data stored in the storage means 30. Driving in the same place is not an efficient way to acquire customers, and taxi companies cannot expect an increase in sales. Therefore, if it judges that it is driving | running only the same place, the evaluation means 40 will deduct the evaluation with respect to a crew member. It is expected that these acts can be suppressed by deducting the evaluation of the crew.

  When the vehicle is not traveling only in the same place, it is determined whether or not the vehicle is detouring intentionally. If the evaluation means 40 determines from the vehicle data and the map data that the vehicle is detouring intentionally, it will cause trouble for the customer, and will be deducted. Note that it may not be possible to determine whether the vehicle is detouring intentionally or due to road conditions. In such a case, the deduction may be canceled by a separate report from the crew. These cancellation data are input as one of crew data.

  If the evaluation means 40 determines that the crew member is taking frequent breaks, the evaluation means 40 deducts the evaluation of the crew member. Whether or not the crew member is taking a break is determined by receiving data from the means for notifying the break provided by the taxi at the vehicle allocation device 2. Moderate breaks are necessary, but if the breaks are frequent, the sales will decrease, and the crew's evaluation will be deducted. This would allow the crew to expect to take a moderate break.

  The evaluation means 40 calculates a value obtained by dividing the actual vehicle time by the travel distance of the vehicle, and adds points in proportion to this value. A large value obtained by dividing the actual vehicle time by the travel distance of the vehicle indicates that the actual vehicle time is relatively large. The actual vehicle time depends largely on the crew's customer acquisition efforts, and by adding evaluations to the crew, it is possible to further encourage the crew's customer acquisition efforts.

  Further, the evaluation means 40 increases the number of points added to the crew as the value obtained by dividing the distance traveled from the dispatch instruction to the actual vehicle by the travel time is larger. A large value indicates that the travel time is relatively small, indicating that the customer has been picked up by an appropriate route. Reducing the time to wait for customers is also appreciated by customers and can earn customer trust. In addition, the crew will make efforts to obtain road information because it will be easier to receive dispatch if the evaluation is improved.

  Furthermore, the evaluation means 40 determines whether or not the crew member's deduction is less than or equal to a predetermined value, and if the deduction is less than or equal to a predetermined value, a point is added. The score representing the crew's evaluation is increased or decreased by adding or subtracting points. It is desirable to increase the score by increasing the number of points added, but it is also important not to reduce points as much as possible. This is because deductions that lower the crew's evaluation are inappropriate actions such as safety or loss of customer trust. In order to suppress these actions, if the number of deductions is small, a bonus point is given and the evaluation is increased, so that the crew can be motivated.

  The points added or subtracted in each of the above actions or items need not be the same score, and weighting may be performed according to each action. In addition, the weighting of points added or deducted may be changed according to the taxi service time zone and service area. The weighting of the points added or subtracted in the service area may be a method in which the storage means 30 stores a table in which the area is divided in advance and the score is determined for each area.

  For example, when there are many customers in a time zone where there are few users, points are added. If you are operating in a low-traffic area, increase your points. This makes it possible to ensure operation even in areas with little traffic, and can be expected to increase sales for taxi companies.

  In the present embodiment, a case is shown in which the evaluation for the crew is performed based on the crew data and the vehicle data, but it is not always necessary to use both data, and either the crew data or the vehicle data may be used. Furthermore, it is not necessary to include all items. For example, if a vehicle is not equipped with a GPS, an evaluation that does not include items that require vehicle position data is also possible.

  FIG. 6 shows an electrical configuration of a taxi dispatch system as another embodiment of the present invention. The same reference numerals are given to the same descriptions as those of the first embodiment, and the details are omitted. The other embodiment is different from the first embodiment in that data is transmitted from the vehicle allocation device 2 to the manager terminal 5.

  The administrator terminal 5 has a data input function, a data transmission / reception function, and a data display function, and is generally a personal computer. The manager terminal 5 is placed in a place having a head office function of a taxi company. The manager terminal 5 is a terminal used by a person who performs attendance management or personnel management of a crew member. The dispatcher 2 is installed at each sales office, and can receive evaluation data of crew members sent from each business office.

  Since the administrator terminal 5 can know the evaluations of the crew members belonging to the respective sales offices, these can be reflected in salaries and the like. Furthermore, since the crew's evaluation is expressed in terms of scores, it is possible to compare the results between the sales offices, and it is also possible to commend the sales offices with good results.

  Since the in-vehicle terminal 3 also has a data receiving function and a data display function in addition to a data transmission function for transmitting vehicle data and the like, the vehicle allocation device 2 is accessed when it is desired to see the crew's evaluation data. On the other hand, when there is a request from the in-vehicle terminal 3, the vehicle allocation device 2 transmits the evaluation data of the crew, and the crew can know the evaluation of the crew through the in-vehicle terminal 3.

  In this way, the in-vehicle terminal 3 has a data reception function and a data display function, and by connecting to the vehicle allocation device 2 via the network 5, the crew can know his / her evaluation during the crew as necessary. As a result, the crew is expected to improve their own evaluation and make efforts to receive priority dispatch.

It is a block diagram which shows the electric constitution of the vehicle allocation system as one Embodiment of this invention. It is a block diagram which shows the electric constitution of each part which performs data collection of the vehicle allocation system of FIG. It is a block diagram which shows the electric constitution of each part which performs the dispatch command of the dispatch system of FIG. It is a flowchart showing the control procedure of the control means which controls the dispatch of the dispatch system of FIG. It is a flowchart showing the evaluation procedure with respect to the crew of the dispatch system of FIG. It is a block diagram which shows the electric constitution of the vehicle allocation system as other embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Vehicle allocation system 2 Vehicle allocation apparatus 3 Vehicle-mounted terminal 4 Network 30 Memory | storage means 34 Crew evaluation database 40 Evaluation means 50 Display means 60 Control means

Claims (22)

An evaluation means for evaluating taxi crew by points,
Storage means for storing the scores of each crew member evaluated by the evaluation means;
A vehicle dispatching means for preferentially dispatching a crew member with a high score stored in the storage means;
A vehicle allocation system characterized by including:   2. The vehicle allocation system according to claim 1, wherein the evaluation unit increases the evaluation of the crew member relative to other crew members as the value obtained by dividing the travel distance of the taxi vehicle by the actual vehicle time is smaller. .   The evaluation means increases the evaluation of the crew relative to other crew members as the value obtained by dividing the time until the taxi becomes a real vehicle from the dispatched distance by the distance traveled by the time is smaller. The vehicle allocation system according to any one of claims 1 and 2.   The said evaluation means raises evaluation with respect to the said crew member relatively with respect to other crew members, when the said crew member possesses a safe driver's card. The vehicle allocation system described.   The dispatch system according to any one of claims 1 to 4, wherein when the taxi receives a designated dispatch, the evaluation unit raises the evaluation of the crew relative to other crew.   The evaluation means raises the evaluation relative to other crew members when a holiday work is performed for the crew member, and falls into at least one of late arrival, sudden vacation acquisition or frequent breaks. The vehicle allocation system according to claim 1, wherein the evaluation is lowered relative to other crew members.   7. The evaluation device according to claim 1, wherein when there is a complaint about driving from a taxi customer, the evaluation unit lowers the evaluation of the crew relative to other crew. Allocation system.   The said evaluation means raises evaluation with respect to the said crew member relatively with respect to another crew member, so that the mileage when the said taxi is empty is long, The crew member according to any one of claims 1 to 7 characterized by things. Allocation system.   The said evaluation means raises the evaluation with respect to the said crew member relatively with respect to other crew members, so that the taxi receives dispatch in the time zone when there are few empty cars. The vehicle allocation system described in 1.   The said evaluation means raises the evaluation with respect to the said crew member relatively with respect to other crew members, so that there are many boardings in the time zone when the said taxi has few boardings as a whole. The vehicle allocation system described in 1.   The dispatch system according to any one of claims 1 to 10, wherein when the crew member violates traffic regulations, the evaluation unit lowers the evaluation of the crew member relative to other crew members.   When the taxi falls into at least one of a sudden start of a vehicle, cancellation of a dispatch instruction, or no response to a dispatch instruction, the evaluation with respect to the crew is relative to other crew members. The vehicle allocation system according to any one of claims 1 to 11, wherein the vehicle allocation system is lowered.   13. The evaluation device according to claim 1, wherein the evaluation means lowers the evaluation of the crew relative to other crew members when the crew does not perform door service for a customer who needs door service. The vehicle allocation system according to any one of the above.   The dispatch system according to any one of claims 1 to 13, wherein the evaluation unit lowers the evaluation of the crew relative to other crews when the crew intentionally turns the vehicle around.   15. The evaluation means according to claim 1, wherein when the taxi is an empty car and runs after a taxi of the same company for a certain period of time, the evaluation of the crew is lowered relative to other crew. The vehicle allocation system according to one.   The dispatch system according to any one of claims 1 to 15, wherein the evaluation unit lowers the evaluation of the crew relative to other crews when the taxi travels the same place.   The evaluation means adds a bonus point to the evaluation for the crew when the evaluation for the crew is relatively low to the other crews or when the evaluation is relatively high. The vehicle allocation system according to any one of claims 1 to 16.   The dispatch system according to any one of claims 1 to 17, wherein the evaluation unit changes the evaluation of the crew depending on an operation time zone and an operation area of the taxi.   The vehicle allocation system according to any one of claims 1 to 18, wherein the evaluation unit executes the evaluation on the crew at predetermined intervals.   The vehicle allocation system according to any one of claims 1 to 19, wherein the evaluation unit executes the evaluation for the crew member at an event including an actual vehicle and a vehicle allocation. The program for functioning a computer as a dispatch system as described in any one of Claims 1-20. A computer-readable recording medium storing a program for causing a computer to function as the vehicle allocation system according to any one of claims 1 to 20.

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