JP2017138749A - Vehicle dispatch processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a vehicle dispatch processing system with which it is possible to build awareness so that vehicle crew returns a response to a vehicle dispatch instruction quickly.SOLUTION: A management center 101 includes a score management unit 301 for managing a score for each vehicle crew that indicates evaluation of the crew, and adding to the score of a vehicle crew who returns a positive response while subtracting from the score of a vehicle crew who returns a negative response, selecting a candidate vehicle to be dispatched next in accordance with the score of each crew. A mobile station comprises a display unit for displaying a received vehicle dispatch instruction and an operation unit for accepting operation to acknowledge or deny a vehicle dispatch instruction from a crew, transmitting, when sending a positive response, a vehicle dispatch response time till an acknowledge operation is accepted after a vehicle dispatch instruction is displayed. The score management unit 301 increases added points to a crew who returns a positive response in correspondence to a decrease in vehicle dispatch response time.SELECTED DRAWING: Figure 7

Description

  The present invention relates to a dispatch processing system using a wireless system such as an AVM (Automatic Vehicle Monitoring) system for taxi dispatch.

  In recent years, with the development of wireless mobile communication systems, it has become possible to easily perform mobile data communication for a wide area. In addition, with the development of positioning technology using radio waves, it has become possible to obtain position information by a GPS (Global Positioning System) positioning system using artificial satellites. By combining these wireless mobile communication systems and positioning systems, mobile data transmission systems and location management systems have been put into practical use, and are used for the purpose of improving the efficiency of taxi and transport vehicle allocation through business radio and public radio.

A vehicle allocation processing system using a wireless mobile communication system and a positioning system will be described with reference to a schematic configuration shown in FIG.
The allocation processing system shown in FIG. 1 includes a management center 101, a plurality of radio base stations 102 (102-1, 2,..., L), and a plurality of mobile stations (vehicles) 104 (104-1, 2,. ... N), a GPS satellite 105, and a dispatch center 107 having a plurality of dispatch terminals 106 (106-1, 2,..., M).
Below, a mobile station (for example, vehicle-mounted terminal) is demonstrated as synonymous with a vehicle or substantially synonymous.

Each radio base station 102 has a communication area 103 in which the own station can communicate. For example, the communication area 103-1 of the radio base station 102-1 includes a mobile station 104 and a radio base station 102 existing in the area. -1 indicates that communication is possible.
Each mobile station 104 can receive the information from the GPS satellite 105 and obtain the position information (latitude / longitude) of the host vehicle serving as the mobile station. The location information obtained by the mobile station 104 is periodically sent to the management center 101 through the radio base station 102 together with the movement information of the mobile station (vehicle).
The management center 101 collects position information and dynamic information of the mobile stations 104 existing in the communication area 103 through a plurality of radio base stations 102 and manages each mobile station 104.

In such a vehicle allocation processing system, the customer contacts the vehicle allocation center 107 to inform the vehicle allocation destination position (for example, the customer's current location and other destinations) and desired vehicle information, and a vehicle allocation request is made.
In the dispatch center 107, the operator operates the dispatch terminal 106 to transmit a dispatch request (location of the dispatch destination and desired vehicle information) to the management center 101.
In accordance with the dispatch request received from the dispatch center 107, the management center 101 searches (searches) for a vehicle suitable for dispatch from the collected location information of each mobile station 104, and moves the vehicle to the location of the instructed dispatch destination. Operate to dispatch.

Here, various inventions have been proposed so far with regard to the vehicle allocation processing system as described above.
For example, in Japanese Patent Application Laid-Open No. 2004-133620, when character data is dispatched to a plurality of mobile stations, the mobile station transmits an acknowledgment return signal in polling data for dispatch notification transmitted from the base station. The corresponding mobile station that added the information indicating the order and received the polling data from the base station notifies the crew member to perform the consent operation, and if the consent button is operated during the consent waiting time, the time immediately after that An invention is disclosed in which an acknowledgment return signal is repeatedly transmitted to a base station in a predetermined order from to an acknowledgment transmission timing.

JP 2008-102622 A

(About the first problem)
In the vehicle allocation processing system, it is important to promptly send a vehicle that meets the desired conditions to a vehicle allocation request (order) received from a customer.
The desired conditions of the vehicle in the vehicle allocation request differ depending on the customer, and there are desired conditions such as designation of a vehicle type, wheelchairs, and pick-up as soon as possible. In some cases, for example, there are negative desired conditions such as removal because the crew of the vehicle that was previously on board was arrogant, and there is naturally a desired condition of “regardless of conditions”.

In order to search (search for) a vehicle that meets the desired conditions as described above, it is necessary to collect and manage vehicle information (crew, position, dynamics, etc.).
Therefore, as shown in FIG. 2, information (position information, dynamics, etc.) of each vehicle is collected and managed by the management center 101 from the mobile station 104 (in-vehicle terminal in this example). Can be referred to as necessary. Notification of vehicle information from the mobile station 104 can be performed at various timings such as fixed time, fixed period, constant distance travel, and dynamic change.

In addition, when there is a vehicle allocation request from a customer, a vehicle allocation instruction is transmitted from the vehicle allocation terminal 106 through the management center 101 to a vehicle (mobile station 104) that meets the desired conditions. However, it is uncertain how the vehicle will behave thereafter (whether to go to the dispatch destination, etc.) only by transmitting the dispatch instruction. The reason is that the crew may not be willing to follow the instructions from the system. Specifically, there are the following (reason A) to (reason E).
(Reason A) Since the customer knows the time and place where the customer appears frequently, he wants to drive freely without depending on the dispatch instruction from the system.
(Reason B) Since we are in touch with a specific customer, we would like to receive a request for dispatch directly from the customer, not from the system.
(Reason C) I do not want to receive a dispatch instruction to a distant place.
(Reason D) Since responding to the dispatch instruction does not necessarily have a large profit, it responds depending on the mood.
(Reason E) Since there is no disadvantage even if it does not respond to the dispatch instruction, it responds depending on the mood.
In addition, since the crew corresponding to (reason A) and (reason B) has a possibility of achieving the sales target, there is a high possibility that the crew will perform business in accordance with their own thoughts. In addition, it may be difficult to force a crew member who achieves high sales without following the dispatch instruction (which varies depending on the taxi company, which is about 10 to 30%) to follow from the company.

Since the dispatching operation requested by the vehicle heading to the destination is completed, as shown in FIG. 3, the dispatching processing system often has a sequence for confirming the crew member's intention. That is, when a dispatch instruction from the dispatch terminal 106 is transmitted, the mobile station 104 that has received the dispatch instruction transmits an automatic response (ACK) to the sender of the dispatch instruction, thereby confirming that the dispatch instruction has arrived normally. Notice. In addition, the mobile station 104 informs the crew member of the received dispatch instruction by screen display or voice output, and after receiving an intention display by a button operation or the like by the crew member, dispatches a response (acceptance or rejection) according to the operation content. Send to the source of the instruction.
However, as described above, it has been found from experience that there are various reasons why a crew member does not intend to follow the dispatch instruction from the system, and it is very difficult to change the crew member's intention to follow the system.

  In addition, as will be described later, in the form in which a dispatch instruction is given using a public line or the Internet, dispatch instruction data is transmitted to each vehicle (mobile station 104) in order. If there is a vehicle that does not follow the dispatching instruction, it takes time to transmit the dispatching instruction to the next vehicle, so that the dispatching efficiency is lowered. That is, as shown in FIG. 4, when there is a vehicle that does not return a rejection response even if it receives a dispatch instruction, the dispatch instruction for the next vehicle is waited until the waiting time for waiting for a response from the vehicle times out. Time is wasted. Conversely, if the ratio of crew members following the dispatch instruction from the system (the ratio at which the vehicle returns an acknowledgment response) can be improved, the dispatch efficiency will be improved.

(About the second problem)
Conventionally, there are two types of dispatch instructions: voice dispatch instructions and data dispatch instructions.
In the dispatch instruction by voice, the voice of the dispatch instruction designating the destination (the dispatch destination), the dispatch time, etc. is transmitted to all the vehicles (mobile stations 104) in the system. On the vehicle side, the mobile station 104 outputs a dispatch instruction voice, and the contents are heard by the crew. Then, it is determined whether or not the crew member can go, and the crew member who judges that the crew can go operates a response button (hook button) of the mobile station 104 and returns a response. In this mode, since the voice of the dispatch instruction is transmitted by broadcast, the timing at which the voice arrives at each mobile station 104 is almost the same, so the dispatch from the mobile station 104 is made according to the order in which the response arrives at the sender of the dispatch instruction. There is no problem even if the vehicle is decided.

There are two types of dispatch instructions based on data: a form using a dedicated business radio and a form using a public line or the Internet.
As shown in FIG. 5, in the form using a dedicated commercial radio, data transmission can be broadcasted, so that the response from the mobile station 104 reaches the source of the dispatch instruction as in the case of the voice dispatch instruction. There is no problem even if the vehicle to be dispatched is decided according to the order.

On the other hand, since broadcasting cannot be used in the form in which the dispatching instruction is made using the public line or the Internet, it is unfair to determine the dispatching vehicle in the order in which the response from the mobile station 104 arrives at the sender of the dispatching instruction. Arise. As shown in FIG. 6, since this is a unicast communication, it is necessary to transmit data of dispatch instructions to each vehicle (mobile station 104) in order, so that the number of vehicles increases. This is because the time difference until the dispatch instruction reaches the mobile station 104 between the first vehicle and the last vehicle increases. Such unfairness can reduce the willingness to respond to dispatch instructions.
In addition, when a dispatch instruction is transmitted to all the vehicles (mobile station 104), it takes a long time to complete the transmission of the dispatch instruction. Therefore, the number of vehicles to which the dispatch instruction is transmitted is narrowed down by some condition. It is desirable.

  The present invention has been made in view of the circumstances as described above, and it is an object of the present invention to provide a vehicle allocation processing system that can make a vehicle crew member aware of a prompt response to vehicle allocation instructions. And

In the present invention, in order to achieve the above object, the vehicle allocation processing system is configured as follows.
That is, in the dispatch processing system according to the present invention, a dispatch instruction is transmitted from the management center to the dispatch candidate vehicle, and a response indicating that the dispatch instruction is accepted or rejected from the vehicle is transmitted to the management center.
As the first configuration example, the management center manages the score indicating the evaluation of the crew for each crew member of the vehicle, and adds the score of the crew member of the vehicle that has returned a response indicating that the dispatch instruction has been accepted. , Equipped with point management means for subtracting the number of points of the crew of the vehicle that has returned a response to refuse the dispatch instruction or the vehicle that did not return the response to the dispatch instruction within a predetermined time, and depending on the score for each crew member next time Select a candidate vehicle for allocation. The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, The vehicle dispatch response time from the display until the operation for accepting the vehicle dispatch instruction is received is transmitted. The point management means increases the points added to the crew member who has returned a response indicating that the vehicle allocation instruction has been accepted, as the vehicle allocation response time is shorter.

  According to the vehicle allocation processing system of the first configuration example, the presence or absence of the crew members can be visualized by a scoring system, so that the evaluation can be performed fairly and easily. In addition, because the next candidate for dispatch is selected according to the number of points for each crew member, it is possible to differentiate such as preferential treatment for motivated crew members or cold treatment for unwilling crew members. The willingness to return a response to can be improved. In addition, since the vehicle dispatch response time (the time from the display of the dispatch instruction until the operation to understand the dispatch instruction) is added, there is no unfairness even in the form of the dispatch instruction in order for a plurality of vehicles. It can be conscious to return a response promptly to the dispatch instruction.

Here, in the first configuration example, the display means displays the location information of the destination of the vehicle designated by the dispatch instruction, and the score management means adds points to the crew member who has returned a response indicating that the dispatch instruction has been accepted. A configuration may be adopted in which the distance from the current position of the crew member's vehicle to the position of the destination is increased.
As a result, the crew can recognize whether or not to accept the dispatch instruction after recognizing the position of the dispatch destination. And the added points for the crew member who returned the response to approve the dispatch instruction increase as the distance from the current position of the crew member's vehicle to the destination of the dispatch destination increases. The driver's willingness to return can be improved.

Further, in the vehicle allocation processing system of the first configuration example, the point management means may be configured to further add points to a crew member who has returned a response indicating that the vehicle allocation instruction has been accepted and has exceeded a predetermined number of times. In addition, the point management means, for the crew member who has returned a response to refuse the dispatch instruction or the number of consecutive times that did not return a response to the dispatch instruction within a predetermined time exceeded the predetermined number of times, It is good also as a structure which deducts points. Further, the management center excludes a crew member's vehicle having a score higher than the first specified value from a dispatch candidate or a crew member's vehicle having a score lower than the second specified value as a dispatch candidate. It is good also as a structure which has at least one of a function.
As a result, the more often the response indicating that the dispatch instruction is accepted, the more priority is given to the dispatch candidate, so that the crew will further improve the willingness to respond to the dispatch instruction. Can do.

  Further, as a second configuration example, the management center includes a vehicle allocation determination unit that determines a vehicle to be allocated based on a response to the vehicle allocation instruction. The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, The vehicle dispatch response time from the display until the operation for accepting the vehicle dispatch instruction is received is transmitted. The vehicle allocation determination means determines the vehicle having the shortest vehicle allocation response time as the vehicle to be allocated when receiving a response to the effect of accepting the allocation command from a plurality of vehicles.

  According to the dispatch processing system of the second configuration example, when a response indicating that the dispatch instruction is accepted from a plurality of vehicles is received, the dispatch response time (the time from the display of the dispatch instruction until the operation for accepting the dispatch instruction is received) ) Is determined as the vehicle to be dispatched, so that there is little unfairness among the vehicles, and it is possible to make it conscious to return a response promptly to the dispatching instruction.

  Further, as a third configuration example, the management center includes a vehicle allocation determination unit that determines a vehicle to be allocated based on a response to the vehicle allocation instruction. The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, The dispatch response time when the operation to understand is accepted is transmitted. The vehicle allocation determining means determines the vehicle with the earliest vehicle allocation response time as the vehicle to be allocated when receiving a response to the effect of accepting the vehicle allocation instruction from a plurality of vehicles.

  According to the vehicle allocation processing system of the third configuration example, when a response to acknowledge the allocation instruction is received from a plurality of vehicles, the vehicle with the earliest vehicle allocation response time (the time at which the operation to accept the allocation instruction is accepted) Since it is determined as the vehicle to be dispatched, there is little unfairness among the vehicles, and it can be conscious that the response to the dispatch instruction is returned promptly.

Here, in the first to third configuration examples, the management center stores information on a plurality of dispatch areas, and selects a dispatch candidate vehicle to be dispatched to a position in the dispatch area for each dispatch area. It is good also as a structure by which the conditions to perform are set.
As a result, it becomes possible to select a candidate vehicle for allocation according to the characteristics of each allocation area (for example, customer needs, presence / absence of tracks, ease of occurrence of traffic jams, etc.), and the allocation efficiency can be improved.

In the first to third configuration examples, the management center transmits information on the details of determination by the vehicle allocation determination means to the vehicle as a vehicle allocation candidate, and the display means displays information on the received vehicle of determination details. It is good also as a structure.
As a result, even if a response to the approval of the dispatch instruction is returned but the dispatched vehicle is not determined, the crew of the vehicle can provide information on the contents of the determination regarding the vehicle to be dispatched (such as response order and time difference from the first place). Since it can be confirmed, it is possible to improve the willingness of the crew member to promptly return an acknowledgment response to the dispatch instruction.

  According to the vehicle allocation processing system according to the present invention, it is possible to make it conscious that a vehicle crew member promptly returns a response to a vehicle allocation instruction. As a result, the sales of the taxi company can be improved, and the customers who requested the vehicle can be dispatched quickly, and the customer satisfaction can be improved.

It is a figure which shows schematic structure of a dispatch processing system. It is a figure which shows the example of a sequence which collects the information of a vehicle from a mobile station (vehicle-mounted terminal). It is a figure which shows the example of a sequence of transmission of the dispatch instruction | indication with respect to a mobile station (vehicle-mounted terminal), and its response. It is a figure which shows the example of a sequence when there is no response of a dispatch instruction from a mobile station (vehicle terminal). It is a figure which shows the example of a sequence in the case of transmitting the data of a dispatch instruction | indication by broadcast. It is a figure which shows the example of a sequence in the case of transmitting the data of a dispatch instruction | indication by unicast. It is a figure which shows the structural example of a management center. It is a figure which shows the structural example of a mobile station (vehicle-mounted terminal). It is a figure which shows the example which adds a crew member's score. It is a figure which shows the example which subtracts a crew member's score. It is a figure which shows the example which adds / subtracts a crew member's score. It is a figure which shows the example of a sequence from the transmission of a dispatch instruction | indication to the reply of an acknowledgment response. It is a figure which shows the delay element between transmission of a dispatch instruction | indication and the reply of an acknowledgment response.

An example of a dispatch processing system according to an embodiment of the present invention will be described with reference to the drawings.
As already described with reference to FIG. 1, the vehicle allocation processing system of this example includes a management center 101, a plurality of radio base stations 102 (102-1, 2,..., L), and a plurality of mobile stations. (Vehicle) 104 (104-1, 2,... N), a GPS satellite 105, and a dispatch center 107 having a plurality of dispatch terminals 106 (106-1, 2,..., M). It has a configuration.
Since the basic configuration is the same as that already described as the prior art, the description thereof is omitted.

FIG. 7 shows a configuration example of the management center 101.
The management center 101 of this example includes an AVM server 201 and a route search server 202. Note that the components of the management center 101 do not have to be in the same place, and may be installed on different networks.

  The route search server 202 includes a database 204 that holds map data and route data including a sales area of a taxi company that uses this system, and two points (for example, for example, in response to a request from the AVM server 201) A search is made for a route connecting between the current position of the vehicle and the destination location), and a straight line distance between these points, a route distance, an estimated travel time, and the like are calculated.

  The AVM server 201 includes a database 203 that stores various data such as a vehicle master, a crew master, a dispatch area master, dynamic information, and reception information. The AVM server 201 is suitable for dispatch using these data and the route search server 202. The vehicle is searched (searched), and a vehicle dispatch instruction is transmitted to the vehicle selected as a vehicle dispatch candidate by the operator of the vehicle dispatch terminal 106 from the retrieved vehicles.

  The dispatch instruction transmitted from the AVM server 201 may be a dispatch instruction by voice or a dispatch instruction by data. In addition, the data dispatch instruction using data may be in the form of using a dedicated business radio, or in the form of instructing the dispatch using a public line or the Internet.

FIG. 8 shows a configuration example of the mobile station 104 (in-vehicle terminal in this example).
The mobile station 104 includes a GPS receiver 401 that receives information (latitude / longitude position information and time information) transmitted from the GPS satellite 105, a display unit 402 that displays and outputs various information, and a radio base station 102. A communication unit 403 that performs communication, a control unit 404 that performs various types of control, a storage unit 405 that stores various types of data, and an operation unit 406 that receives operation inputs from crew members.

  When the mobile station 104 receives the dispatch instruction transmitted from the AVM server 201 by the communication unit 403, the mobile station 104 displays the contents of the dispatch instruction on the display unit 402 or outputs a voice to notify the crew member and displays the intention by the crew member. The operation unit 406 receives the response (acknowledgment or rejection) according to the operation content and transmits it to the AVM server 201. In the following, a response to accept the dispatch instruction is referred to as “acknowledgement response”, a response to reject the dispatch instruction is referred to as “rejection response”, and no response to the dispatch instruction within a predetermined time is referred to as “no response”. .

The AVM server 201 determines a vehicle to be dispatched based on the response received from the mobile station 104. For example, as a result of selecting a plurality of vehicles as candidates for dispatch and sending a dispatch instruction, if a response is received from more vehicles than the number of vehicles requested by the customer, the number of requested vehicles The vehicle is determined as the vehicle to be dispatched. This determination may be made manually by the operator of the vehicle allocation terminal 106 or automatically according to a predetermined priority standard. When the AVM server 201 determines a vehicle to be dispatched, the AVM server 201 notifies the corresponding vehicle to that effect and sends it to the dispatch destination. If there is no acknowledgment from any vehicle, another vehicle is selected as a dispatch candidate, and a dispatch instruction is transmitted again.
Hereinafter, characteristics of the vehicle allocation processing system according to the present invention will be described through examples.

  In the vehicle allocation processing system according to the first embodiment, the management center 101 includes a score management unit 301 that manages a score indicating the evaluation of the crew for each crew member of the vehicle, and the crew member is given preferential treatment or cold treatment according to the score. Apply. In this example, the score management unit 301 is provided in the AVM server 201, but may be provided in another server (for example, a dedicated server).

First, we will explain the crew score addition and preferential treatment.
The score management unit 301 adds the corresponding crew points according to various factors as exemplified below. These are merely examples, and points may be added due to other factors.

(1) A predetermined value is added to the score of the crew of the vehicle that has returned an acknowledgment response. It may be added every one acknowledgment response, or may be added every n ₁ times (n ₁ is an integer of 2 or more).
(2) If the customer cancels the vehicle after the response is determined to be accepted, the sales will decrease. To compensate for this, a bonus value is added to the corresponding crew member's score.
(3) If there is cooperation in a time zone with a small number of vehicles, the company will be saved, so a bonus value is added when an acknowledgment response is returned in a predetermined time zone.
(4) If there is cooperation from an area with few vehicles, the company is saved, so a bonus value is added when an acknowledgment response is returned from a vehicle in a predetermined area.

(5) A bonus value is added when the number of consecutive acknowledgment responses exceeds a predetermined number m ₁ (m ₁ is an integer of 2 or more).
(6) A bonus value is added when the vehicle allocation distance (the distance from the current position of the vehicle to the destination location) of the vehicle that has returned an acknowledgment response exceeds a predetermined distance L. You may add for every fixed distance.
(7) Every time the crew time exceeds the predetermined time T, a bonus value is added.
(8) If the number exceeds a predetermined value P _1, adding the bonus value.

(9) Add a value corresponding to the speed of the acknowledgment response to the dispatch instruction.
Specifically, when an acknowledgment response is received from a plurality of vehicles, points are added as follows.
(A) The points are increased in the order in which the acknowledgment response arrives at the management center 101 quickly.
(B) The additional points are increased in ascending order of the vehicle dispatch response time notified from the mobile station 104 (the time from when the vehicle dispatch instruction is displayed until the crew member performs an acknowledgment operation (measured by the mobile station 104)).
(C) The added points are increased in ascending order of the vehicle dispatch response time (the time when the crew member has performed the approval operation) notified from the mobile station 104.
Note that (b) is particularly effective when a vehicle dispatch instruction based on data is performed using a public line or the Internet (when a vehicle dispatch instruction is issued by unicast). (Details will be described in the second embodiment with reference to FIGS. 12 and 13.)
Further, in (c), it is necessary to prevent a time difference between vehicles, and for example, it is preferable to use a time acquired by GPS.

And the score management part 301 is controlled so that a preferential treatment is given with respect to the crew member whose score exceeded the preferential apparatus prescription | regulation value. As an example of the preferential treatment, there is a vehicle allocation priority as described below.
That is, the score management unit 301 transmits priority information indicating that the vehicle allocation priority has been obtained to the crew member's vehicle (mobile station 104) whose score exceeds the preferential device prescribed value. The mobile station 104 that has received the priority information displays a message that the crew member has obtained the vehicle allocation priority. The crew member recognizes that the vehicle allocation priority has been obtained by looking at the display on the mobile station 104, and inputs an operation to use the vehicle allocation priority as necessary. When there is an operation input for using the allocation priority, the mobile station 104 transmits priority usage information indicating that the allocation priority is used to the score management unit 301. The point management unit 301 controls the AVM server 201 so that the vehicle corresponding to the received priority use information is ranked higher in the next (or a certain number of times thereafter) vehicle allocation candidate selection. Thereby, the applicable vehicle can receive more dispatch instructions than other vehicles, and an increase in sales can be expected.
In addition, preferential treatment other than the above may be used, and for example, it may be set as a target to be commended as a senior crew member.

FIG. 9 is a graph showing an example of adding the crew member's score, where the horizontal axis represents the passage of time and the vertical axis represents the crew member's score (point number).
In the example shown in the figure, an additional point (+1 point) is given for each acknowledgment response, a bonus addition (+1 point) is given for three consecutive acknowledgment responses, and a bonus addition (+1 point) is made every time the dispatch distance exceeds a certain distance. In addition, the priority provision prescribed value (preferential device prescribed value) is set to +10 points, and is set to be deducted (−10 points) when the vehicle allocation priority is used.

Next, I will explain the reduction in crew points and the cold treatment.
The score management unit 301 subtracts the score of the corresponding crew member according to various factors as exemplified below. These are merely examples, and points may be deducted due to other factors.

(1) A predetermined value is subtracted from the score of a crew member of a vehicle that has returned a rejection response or a vehicle that has not responded. May be subtracted each time a negative response or no response, n ₂ times (n ₂ is an integer of 2 or more) may be subtracted for each negative response or no response. Further, when the reason for the rejection response or no response is due to a specific situation such as a vehicle failure or traffic jam, the subtraction may not be performed (or the subtraction is canceled when such a situation is found). .
(2) The penal value is subtracted when the number of consecutive rejected responses or no responses exceeds a predetermined number m ₂ (m ₂ is an integer of 2 or more).
(3) If a plurality of rejection responses or no responses are received within a predetermined period, the second and subsequent times are subtracted more than usual.
(4) If the number falls below a predetermined value P _2, it subtracts the penalty value.

And the score management part 301 performs a cold treatment with respect to the crew whose score is less than the cold treatment prescribed value. As an example of the cold treatment, there is an exclusion from a dispatch candidate as described below.
That is, the score management unit 301 controls the AVM server 201 so that the crew member's vehicle whose score falls below the prescribed value for the cold treatment is excluded from the next (or a fixed number of times thereafter) allocation candidate. As a result, the corresponding vehicle cannot receive a dispatch instruction for a while, leading to a decrease in sales of the crew.
In addition, it may be a cold treatment other than the above, and for example, it may be set as an object to be posted as a subordinate crew member.

FIG. 10 is a graph showing an example of subtracting the crew member's score, where the horizontal axis represents the passage of time and the vertical axis represents the crew member's score (point number).
In the example shown in the figure, a deduction point (-1 point) for each rejection response, a deduction point (-2 points) for each non-response, and a penalty penalty (-1 point) for each consecutive rejection or no response. ing. In addition, the vehicle allocation exclusion prescribed value (cold treatment prescribed value) is set to -5 points.

Further, in the above example, the increase and preferential treatment of the crew member's points and the deduction and cold treatment are described separately, but these may naturally be combined.
FIG. 11 is a graph showing an example of adding / subtracting the crew member's score, where the horizontal axis represents the passage of time and the vertical axis represents the crew member's score (point number).
The example shown in the figure shows a combination of adding and subtracting points, adding an additional point (+1 point) for each acknowledgment response, adding an additional point (+1 point) for every business hour (crew time), and a rejection response Alternatively, points are deducted (-7 points) for each non-response. Also, the priority provision prescribed value (preferential device prescribed value) is set to +3 points, and the vehicle allocation exclusion prescribed value (cool treatment measure prescribed value) is set to -3 points.

In addition, the points to be added / subtracted, the preferential treatment prescribed value, the cold treatment prescribed value may be set for each period (daily, weekly, monthly, yearly, etc.), or a combination of these may be used. .
In addition, it may be set so that a crew member who holds a predetermined number or more of vehicle allocation priority due to preferential treatment is not subject to deduction points even if there is no response.
In addition, if it is a target to be excluded from dispatch candidates due to cold treatment, a grace period will be provided before being excluded from dispatch candidates, and if a response is made a predetermined number of times within the grace period, the exclusion from dispatch candidates will be cancelled. You may set to do.

  With the configuration as described above, the presence / absence of a crew member's will can be visualized by a scoring system, so that a fair and easy-to-understand evaluation can be performed. In addition, since the next vehicle allocation candidate vehicle is selected according to the number of points for each crew member, it is possible to differentiate such as preferential treatment for a motivated crew member or cold treatment for an unwilling crew member. For this reason, a crew member's willingness to return a response to a dispatch instruction can be raised. As a result, the sales of the taxi company can be improved, and the customers who requested the vehicle can be dispatched quickly, and the customer satisfaction can be improved.

  In addition, by adding a value corresponding to the speed of the acknowledgment response to the dispatch instruction, it is possible to recognize that the response is quickly returned to the dispatch instruction. In particular, according to the configuration in which the added points are increased in ascending order of the vehicle dispatch response time (the time measured from when the vehicle dispatch instruction is displayed until the crew member performs an operation of understanding), in the form of dispatching instructions to a plurality of vehicles in order. , There will be no injustice between vehicles.

  In the vehicle allocation processing system according to the second embodiment, the AVM server 201 of the management center 101 selects a vehicle allocation candidate by selecting a vehicle allocation candidate vehicle and transmits a vehicle allocation instruction, and obtains an acknowledgment response to the vehicle allocation instruction from a plurality of vehicles. In this case, a vehicle allocation determination unit 303 that determines a vehicle to be allocated from among them is provided, and the vehicle to be allocated is determined in the order corresponding to the speed of the acknowledgment response to the vehicle allocation instruction.

The vehicle allocation instruction unit 302 first narrows down the vehicles that are candidates for allocation to which the vehicle allocation instruction is to be transmitted. The narrowing down of the vehicles is performed using, for example, the following conditions (1) to (3).
(1) Narrowing in range In advance, the business area of a taxi company that uses this system is divided into a plurality of dispatch areas, and the information is stored in the database 203. In addition, for each vehicle allocation area, a range of vehicles that can be allocated is set for a position in the area. The range of the vehicle may be specified by a distance such as “a vehicle existing within a radius of 5 km from the destination”, or may be specified by a time such as “a vehicle that can be allocated within 10 minutes”. You can specify requirements. In the case of time designation, it is desirable to set the average speed of the vehicle for calculating the dispatch time. Further, the distance designation range may be set as a circle, or may be set as a square like four sides.
When the location of the dispatch destination is determined, the vehicles to be dispatched to the dispatch area including the position are narrowed down based on the range set for the corresponding dispatch area. When the destination is outside the dispatch area (when not included in any dispatch area), it may be narrowed down based on a preset system default range.

(2) Narrowing by dynamic information such as vehicle meter status (empty, rented (actual vehicle), forwarding, etc.), current vehicle location (longitude / latitude), vehicle travel direction, vehicle travel speed, etc. Is called dynamic information, and the vehicle is narrowed down according to this state.
Although it depends on the taxi company's operational rules, for example, conditions such as targeting only empty vehicles are set in advance, and the vehicles that meet the conditions are narrowed down.

(3) Narrowing down by attributes of vehicles and crews Narrow down to vehicles that meet the conditions of the vehicle specified in the vehicle allocation request, such as vehicle type (large size, medium size, etc.) and vehicle color.
Also, narrow down to the crew members who meet the conditions of the crew member instructed in the dispatch request, such as female crew members and English-speaking crew members.

When the vehicle allocation instruction unit 302 narrows down the vehicle allocation candidates based on the above conditions (1) to (3), the vehicle allocation instruction unit 302 transmits a vehicle allocation instruction to the vehicle allocation candidate vehicles.
The dispatch instruction includes information such as the location of the destination (the address of the destination and the name of the destination), a flag indicating the reservation order / immediate order, and the reservation time of the dispatch in the case of the reservation order (time when the vehicle must be dispatched). The mobile station 104 that has been included and has received the dispatch instruction outputs the information (for example, displays it on the display unit 402) to inform the crew.
The crew member operates the operation unit 406 after determining whether to accept or reject the dispatch instruction. Thereby, a response (acknowledgment response or rejection response) according to the operation content of the operation unit 406 is returned.

When the vehicle allocation determination unit 303 obtains an acknowledgment response to the vehicle allocation instruction from a plurality of vehicles (a vehicle more than the number of vehicles requested to be allocated), the vehicle allocation determination unit 303 determines a vehicle to be allocated from among them.
(1) When selecting by required time (in order of proximity)
The route search server 202 searches the route of the vehicle that has returned the acknowledgment response, and calculates the required time to the destination location. And in the order of short required time in the vehicle which returned the acknowledgment response, it determines to the vehicle of dispatch.

(2) When selecting in the order in which the crew members returned responses The vehicles to be dispatched are determined in the order in which the response is returned to the management center 101.
Specifically, when an acknowledgment response is received from a plurality of vehicles, the vehicle to be dispatched is determined as follows.
(A) The vehicles to be dispatched are determined in the order in which the acknowledgment response arrives at the management center 101 quickly.
(B) The vehicle allocation response time notified from the mobile station 104 (the time from when the vehicle allocation instruction is displayed until the crew member performs an acknowledgment operation (measured by the mobile station 104)) is determined in ascending order.
(C) The vehicles to be dispatched are determined in order from the earliest dispatching response time notified by the mobile station 104 (the time at which the crew member has performed an operation of consent).
Note that (b) is particularly effective when a vehicle dispatch instruction based on data is performed using a public line or the Internet (when a vehicle dispatch instruction is issued by unicast). Further, in (c), it is necessary to prevent a time difference between vehicles, and for example, it is preferable to use a time acquired by GPS.
Here, (1) When selecting according to the required time (close order) and (2) When selecting according to the order in which the crew returned the response, for example, from among vehicles that can arrive at the destination within a certain required time Alternatively, selection may be made in the order in which the responses are returned.

In this example, the vehicle allocation determining unit 303 determines the vehicle to be allocated according to the above conditions. For example, the vehicle allocation list is transmitted to the allocation terminal 106 and presented to the operator, and the operator dispatches the vehicle to be allocated. May be determined.
In addition, the above condition is an example. For example, the vehicle to be dispatched may be determined using other conditions, such as preferentially determining the vehicle waiting at the standby location as the vehicle to be dispatched.

When the vehicle allocation determination unit 303 determines the vehicle to be allocated, the vehicle allocation determination unit 303 transmits vehicle allocation determination information indicating the contents of the vehicle allocation to the vehicle that has returned an acknowledgment response.
The mobile station 104 that has received the vehicle allocation decision information outputs the content (for example, displays it on the display unit 402) to inform the crew. As a result, even if an acknowledgment response is returned but the vehicle is not determined to be dispatched, the crew of that vehicle can check information on the contents of the decision regarding the vehicle to be dispatched (such as response rank and time difference from the first place).

Here, the method of determining the vehicle to be allocated based on the allocation response time (the above-described methods (2) and (b)) will be further described.
FIG. 12 shows a sequence example from sending a dispatch instruction to replying an acknowledgment response. FIG. 13 shows a delay element between sending a dispatch instruction and replying an acknowledgment response. Is shown.

As described above, in the dispatch instruction by unicast, there are delay elements (1) to (9) below between the transmission of the dispatch instruction and the reply of the acknowledgment response.
(1) When a dispatch instruction is transmitted from the dispatch terminal 106 to the AVM server 201, a dispatch instruction transmission delay occurs. Since a dispatch instruction is transmitted to a plurality of vehicles, the delay time changes depending on how many vehicles there are.
(2) When transmitting a dispatch instruction from the AVM server 201 to the public network radio station, an Internet delay occurs. The amount of delay depends on the network conditions.
(3) When the mobile station 104 returns an ACK to the dispatch instruction, a dispatch instruction reception processing delay occurs. This delay amount depends on the status of the mobile station 104 (vehicle terminal).
(4) When an ACK is transmitted from the public network radio station to the AVM server 201, an Internet delay occurs. The amount of delay depends on the network conditions.
(5) When the AVM server 201 returns an ACK response to ACK, an AVM processing delay occurs. The amount of delay depends on the situation of the AVM server 201.
(6) When an ACK response is transmitted from the AVM server 201 to the public network radio station, an Internet delay occurs. The amount of delay depends on the network conditions.
(7) When the mobile station 104 receives the ACK response and displays the dispatch instruction, a delay until the display occurs. This delay amount depends on the status of the mobile station 104 (vehicle terminal).
(8) There is a delay when the crew member performs an understanding operation while looking at the display. This amount of delay depends on the crew.
(9) Internet delay occurs when an acknowledgment response is transmitted from the public network radio station to the AVM server 201. The amount of delay depends on the network conditions.

  In the unicast dispatch instruction, in the method of determining the dispatched vehicle in the order of arrival of the acknowledgment response, the differences in the delays (1) to (9) are not considered at all. In the method of determining the vehicles to be dispatched in the order of the short response time, the crew can determine the vehicles to be dispatched in the order of the short time required for the determination, so there is no unfairness among the vehicles.

  With the configuration as described above, when a response indicating that a dispatch instruction has been accepted from a plurality of vehicles has been received, the crew can determine the dispatch vehicle by accurately determining the order in which the responses were returned. There is little unfairness, and it can be conscious to return a response promptly to a dispatch instruction. As a result, the sales of the taxi company can be improved, and the customers who requested the vehicle can be dispatched quickly, and the customer satisfaction can be improved.

The present invention can also be provided as a method and method for executing the processing according to the present invention, a program for realizing such a method and method, a storage medium for storing the program, and the like.
In addition, the configuration of the system and apparatus according to the present invention is not necessarily limited to the above-described configuration, and various configurations may be used. For example, the vehicle allocation processing system may be configured by combining some or all of the elements of the first embodiment and some or all of the elements of the second embodiment.

  The present invention can be used in various types of dispatch processing systems that issue dispatch instructions using a wireless system.

101: Management center, 102 (102-1, 2,..., L): Radio base station, 103 (103-1, 2,..., L): Communication area, 104 (104-1, 2,. ... N): mobile station (vehicle), 105: GPS satellite, 106 (106-1, 2, ..., M): dispatch terminal, 107: dispatch center,
201: AVM server, 202: route search server, 203, 204: database, 301: point management unit, 302: dispatch instruction unit, 303: dispatch determination unit, 401: GPS reception unit, 402: display unit, 403: communication unit, 404: Control unit, 405: Storage unit, 406: Operation unit

Claims (9)

In the dispatch processing system in which a dispatch instruction is transmitted from the management center to the dispatch candidate vehicle, and a response indicating that the dispatch instruction is accepted or rejected from the vehicle is transmitted to the management center.
The management center manages the score indicating the evaluation of the crew for each crew member of the vehicle, adds the point of the crew of the vehicle that has returned a response to the understanding of the dispatch instruction, and rejects the dispatch instruction. It is equipped with point management means that subtracts the number of crew members of the vehicle that did not return a response within a predetermined time with respect to the vehicle that returned the response or the dispatch instruction, and selects the next vehicle allocation candidate vehicle according to the score for each crew member ,
The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, Send the dispatch response time from the display until the operation to accept the dispatch instruction is accepted,
The dispatch management system characterized in that the score management means increases the points added to a crew member who has returned a response indicating that a dispatch instruction has been accepted, as the dispatch response time is shorter. In the dispatch processing system according to claim 1,
The display means displays the location information of the vehicle destination specified in the vehicle allocation instruction,
The vehicle allocation processing system characterized in that the point management means increases the points added to a crew member who has returned a response indicating that a vehicle allocation instruction has been accepted as the distance from the current position of the vehicle of the crew member to the destination of the vehicle is increased. In the vehicle allocation processing system according to claim 1 or 2,
The point management means further adds a point to a crew member who has returned a response indicating that a vehicle dispatch instruction has been accepted and the number of consecutive times exceeds a predetermined number. In the vehicle allocation processing system according to any one of claims 1 to 3,
The point management means further deducts points for a crew member who has returned a response to refuse the dispatch instruction or a crew member who has not returned a response to the dispatch instruction within a predetermined time exceeds a predetermined number of times. A vehicle dispatch processing system characterized by that. In the vehicle allocation processing system according to any one of claims 1 to 4,
The management center has a function of making a crew member's vehicle whose score exceeds the first specified value higher than a candidate for dispatch, or a function of excluding a crew member's vehicle whose score is less than the second specified value as a candidate for dispatch. A vehicle dispatch processing system characterized by having at least one. In the dispatch processing system in which a dispatch instruction is transmitted from the management center to the dispatch candidate vehicle, and a response indicating that the dispatch instruction is accepted or rejected from the vehicle is transmitted to the management center.
The management center includes a vehicle allocation determination unit that determines a vehicle to be allocated based on a response to a vehicle allocation instruction.
The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, Send the dispatch response time from the display until the operation to accept the dispatch instruction is accepted,
The vehicle allocation determining unit determines a vehicle having the shortest vehicle allocation response time as a vehicle to be allocated when receiving a response indicating that a vehicle allocation instruction is accepted from a plurality of vehicles. In the dispatch processing system in which a dispatch instruction is transmitted from the management center to the dispatch candidate vehicle, and a response indicating that the dispatch instruction is accepted or rejected from the vehicle is transmitted to the management center.
The management center includes a vehicle allocation determination unit that determines a vehicle to be allocated based on a response to a vehicle allocation instruction.
The vehicle includes a display means for displaying a received dispatch instruction and an operation means for accepting an operation for accepting or rejecting the dispatch instruction from a crew member, and when sending a response to accept the dispatch instruction, Send the dispatch response time that accepted the operation to understand,
The vehicle allocation determining system determines a vehicle with the earliest vehicle allocation response time as a vehicle to be allocated when receiving a response to accept a vehicle allocation instruction from a plurality of vehicles. The vehicle allocation processing system according to any one of claims 1 to 7,
The management center stores information on a plurality of vehicle allocation areas, and a condition for selecting a vehicle allocation candidate vehicle to be allocated to a position in the vehicle allocation area is set for each vehicle allocation area. Processing system. The vehicle allocation processing system according to any one of claims 1 to 8,
The management center transmits information on the contents determined by the vehicle allocation determining means to the vehicle allocation candidate vehicle,
The vehicle dispatch processing system characterized in that the display means displays information on the received decision content.

Images