JP2002016728A - Service providing system and method for using mobile communication terminal as client - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a server unit that provides an information providing service depending on a request of an operator of the mobile terminal and a position of a mobile terminal. SOLUTION: Whether an incoming call from a mobile terminal is an emergency call or a non-emergency call is discriminated and when it is discriminated that the incoming call is the emergency call, emergency countermeasure processing is executed, and when it is discriminated that the incoming call is the non-emergency call, usual assist information providing processing is executed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a service providing apparatus and method using a mobile communication terminal as a client.

[0002]

2. Description of the Related Art A server device having a plurality of personal computers as clients is well known. For example, Japanese Patent No. 2756483 discloses that a server device supplies advertisement information to a client together with map information in response to a request from the client. Disclose system.

[0003]

On the other hand, when the client is a mobile communication terminal, the present applicant differs from the case of an installation terminal in that the current position change of the mobile body, the operator's falling accident, vehicle accident, etc. We focused on the need for information services in response to changes in the circumstances surrounding operators. Accordingly, an object of the present invention is to provide a service providing apparatus and a method apparatus that can use a mobile terminal as a client and provide information particularly necessary for a mobile operator.

[0004]

A service providing apparatus according to the present invention is a service providing apparatus using a plurality of mobile communication terminals as clients, and detects an incoming call from one of the mobile communication terminals. The detecting means executes an emergency countermeasure processing procedure when the incoming call from the one is an emergency call, and executes a normal assist information transmission processing procedure when the incoming call from the one is a non-emergency call. And processing means.

[0005] A service providing method according to the present invention is a service providing method using a plurality of mobile communication terminals as clients, and receives an incoming call from the mobile terminal, and the received incoming call is an emergency call. When the emergency call procedure is executed, and the incoming call received is a non-emergency call,
It is characterized by executing a normal assist information transmission processing procedure.

[0006]

Embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In the information transmission system including the server function according to the present invention shown in FIG. 1, a service center 1 which plays a central role in providing various services in this system is arranged. The service center 1 is provided, for example, on the Internet, and includes a CTI server 1a, a GIS server 1b, and an advertisement information content database (DB) file 1c.
Contains. The CTI server 1a is connected to one of a plurality of mobile terminals 3 having a GPS function as a client via a communication network 2 on the one hand, and the GIS server 1b via a bus line in the service center 1 on the other hand. It is connected to the advertisement information content DB file 1c and manages a communication interface with the mobile terminal 3. The GIS server 1b has a function of providing the client 3 with geographic information such as map data. The advertisement information content DB file 1c is a data file including a database in which image and / or audio advertisement information to be provided to the client 3 is classified and arranged for each content. The advertisement information content DB file 1c includes an ID of a store serving as an advertiser, a password advertisement provision condition for accessing the advertisement content, contact information to the advertisement store, settlement information, position information, and the like. The member DB file 1d includes a member registration number, a password for member authentication, a member mobile terminal ID, an emergency contact information for the member, information on whether or not the member provides a non-emergency advertisement, and an advertiser of the member. Is a file holding data relating to payment information using a credit card, a debit card, or the like of a fee for use of any of the services and facilities. File 1d contains the number of times the service center has been used,
It can hold data such as billing information or location information of the mobile when using the service of the advertiser. The CTI server 1a provides the client 3 with the advertisement information and the geographic information in the advertisement information content DB file via the communication network 2 in cooperation with the GIS server 1b.

[0007] The signal line of the service center 1 can be connected to the reception terminal 4a of the insurance company 4 through a transmission line such as a network including an appropriate dedicated line or a public telephone exchange. The terminal 4a of the insurance company 4
Upon receiving the emergency report from the service center 1, terminal identification (ID) information included in the report is extracted, and based on the terminal ID information, the customer's insurance contract information in the customer data file 4b is searched. Implement emergency assistance measures based on the obtained insurance contract information. The contents of the emergency assistance include, in addition to contacting the related institution 5 such as a police station, a hospital, or a road service company, a service for transferring an assist request call from the terminal 3 and mediating an accident status notification and dispatch request from the terminal 3. Includes services such as emergency agency assistance.

[0008] Instead of the insurance company 4 in the above example,
Police station, security company, car sales company is the service center 1
, An emergency response service may be provided. In the case of a police station, a data file such as the model number of the vehicle, the name and address of the owner, etc. may be used as the customer DB file 4d. Therefore, the entity that provides the above-described emergency response service is referred to as an emergency response service provider.

[0009] The customer data file includes a customer ID, a customer password, a customer mobile terminal ID, a customer emergency contact, a customer's advertisement permission / denial condition, settlement information, and the like. The signal line of the service center 1 can be further connected to a terminal (not shown) of the advertisement posting company 6 via a transmission line such as a dedicated line or a network including a public telephone exchange, and the advertisement information content is provided. The contents of the DB file can be updated as needed. The terminal of the advertisement posting company 6 is also connected to the communication network 2 and can communicate with the mobile terminal 3.

The service center 1 can be further connected to an information receiving company 7 via an appropriate transmission line, and transmits information indicating the use status of various assist services by the mobile terminal 3 to the information receiving company 7. It has also been provided to. FIG. 2 is a subroutine showing an operation as a server of the service center 1 of the information processing system shown in FIG.

This subroutine is repeatedly executed at an appropriate clock timing by, for example, the CTI server 1a. In this subroutine, first, it is monitored whether or not an incoming call from a client has arrived (step S1). If an incoming call from the client is confirmed, the terminal I for the incoming client
A request is made to provide the D information and the terminal location information, and the information is obtained by a response from the receiving client (step S2). Next, it is determined whether the incoming call is an emergency call or a non-emergency call (step S3). In this case, the identification information as to whether the call is an emergency call or a non-emergency call can be obtained by arranging identification by a specific number input or a specific touch tone input immediately after an incoming call from the mobile terminal 3. It is possible to get. In addition, the reception desk telephone number for accepting an incoming call may be different between emergency and non-emergency telephone numbers.
Furthermore, a terminal dedicated to emergency contact (an airbag-linked terminal of a car, a stalking countermeasure emergency contact terminal, or the like) may be used. If the incoming call is an emergency call, an emergency countermeasure process is executed. As an example of the emergency countermeasure processing, assuming that the incoming mobile is being operated by the passenger of the car, first, the terminal 4a of the insurance company 4 is accessed to transfer the terminal ID information of the incoming call (step). S4). Then, the terminal 4a of the insurance company 4 searches the customer DB file based on the transferred terminal ID, obtains insurance contract information on the owner of the called terminal, and returns it to the service center side. The executing entity of this subroutine receives this insurance contract information (step S5). Then, the emergency assist process at the level according to the insurance contract information is executed (step S6). The incoming mobile terminal is not limited to being operated by the occupant of the car, but may be operated by a golf player, for example, and may be operated by a pedestrian. It is also conceivable that this may be a report of an accident during golf play or an emergency call for reporting a fall accident by a pedestrian.

FIG. 3 shows an example of the flow of information and the contents of information when the service center 1 executes the emergency assist process. That is, when the assist request call IF1 as an emergency call from the mobile terminal 3 arrives at the service center 1, the service center 1 contacts the insurance company 4 via the terminal 4a and transmits the insurance contract information of the incoming mobile terminal 3. Then, the accident processing assist information IF2 corresponding to this is transferred to the incoming mobile terminal 3. Examples of the accident processing information IF2 are image or audio information data indicating the contents of contact information and other precautions at the time of the accident processing. In addition, insurance company 4
By contacting the relevant police and / or hospitals and a road service company via the terminal 4a, an information processing IF4 for assisting in the accident situation report by the receiving terminal 3 and the dispatch request processing IF3 is executed. At this time, the position information of the receiving terminal 3 and the map information related thereto are transmitted via the terminal 4a.
The transfer of IF5 is also performed. In this case, the service center 1
Can access the communication line between the receiving terminal 3 and the insurance company 4 and / or the related organization 5 as necessary to take measures such as relaying information for a three-party call.

The emergency countermeasure processing operation of the operation of the service center 1 shown in FIG. 2 has been described above. Next, in the operation of FIG. 2, an incoming call from the mobile terminal 3 is a non-emergency call. The operation of the service center 1 in the case where there is a description will be described. That is, when it is determined in step S3 that the incoming call is a non-emergency call, the normal assist information providing process of step S7 and subsequent steps is executed. First, the terminal ID information of the receiving terminal 3 is taken in, and it is determined whether or not the personal advertisement service may be provided to the terminal (step S7). If you shouldn't offer ads,
No advertising information service is provided. If it is determined in step S7 that the provision of advertisement information is permitted, based on the current position of the terminal, etc., advertisement information suitable for providing to the terminal, such as an advertisement for a convenience store or restaurant near the current position. Is searched for in the file 1c (step S8). If appropriate advertisement information is found, the advertisement information is transmitted to the terminal (step S9). In addition, as the content of the advertisement,
There are gas station guide advertisement, parking lot guide advertisement, bank ATM service guide advertisement, accommodation facility guide advertisement, and public toilet guide advertisement. The form of the advertisement information is audio and / or image data, and naturally includes guide map information.

When the number of advertisement contents to be provided for one incoming call reaches a predetermined maximum number, the personal advertisement service is terminated (step S10). In addition, the operating entity of the service center can allocate the advertisement revenue from the advertisement provider to at least a part of the cost for the emergency countermeasure processing for the emergency call. Next, a list or list of audio or image information listing available information providing services is supplied to the receiving terminal, and the operator of the receiving terminal accepts a selection of a service to be used (step S11). The information providing service of the content corresponding to the use application or the request is executed (step S10). This service can also be called a road assistant service, and its contents include, for example,
Even if it is a service that accepts questions and requests such as "Where is the nearest convenience store from the current location?", "Please list the accommodations within 2 km from the current location" and provides an answer to this good. Further, the information providing service may be, for example, a route guidance service that accepts information on a moving destination of a moving object and outputs a voice or an image to the destination.
If it is determined that the provision of such a series of services has been completed (step S13), finally, predetermined advertisement information may be provided (step S14). Next, after the provision of the last advertisement information ends, a lottery is executed (step S1).
Five). If the lottery result is determined to be a winning (step S16), measures such as notifying the receiving terminal by voice or image and notifying the winning prize and inquiring of a necessary remittance are taken (step S16). S17). If you lose,
Take measures such as notifying that to the receiving terminal (step S1
8) FIG. 4 shows an example of an information flow when the service center 1 performs the normal assist information processing.

That is, the mobile terminal 3 sends an assist request / location confirmation call as a non-emergency call to the service center 1.
, The service center 1 executes the normal assist information processing after step S7 in FIG.
Then, the advertisement information such as images and sounds and the guidance information IF6 are transferred. At this time, the advertisement request information and the current position information IF7 of the receiving mobile unit 3 may be supplied to the advertisement posting company 6, and in response to this, the advertisement posting company changes the contents of the advertisement or provides new advertisement information IF8. It may be provided to the center 1. Registration or change of the advertisement information IF8 in the file 1c of the service center 1 can be performed by a telephone line with the advertisement posting company 6 or communication via the Internet. In addition, the advertisement posting company may directly access the incoming portable terminal 3 and make an original service providing IF9. In addition, the service center 1 can also supply the information receiving company 7 with usage information IF10 such as the frequency, the number, and the location of the individual advertisement providing request by the receiving terminal 3. Further, the service center 1 can receive the payment in return for the provision of the information service to the mobile terminal 3 by itself by a credit card or a debit card on the terminal 3 side, and by holding this payment information, It is also possible to take measures such as discounting the price of the next information provision service. In addition, the service center 1 accepts the settlement information IF11 indicating that the operator of the mobile terminal 3 or any of its related parties actually used any of the advertisement posting companies 6 and settled the usage fee. The service center itself and a service provider using the service center (such as the insurance company 4) (hereinafter referred to collectively as a service provider) may be discounted or adjusted based on the service provision fee. I can do it.

FIG. 5 shows an example of the individual advertisement service (step S9) described in FIG. When the service center 1 executes the personal advertisement service, it is first checked whether or not the location information of the incoming mobile terminal 3 has been obtained (step S30). A request is made to the terminating mobile terminal 3 (step S31). Next, a request is made to the called mobile terminal 3 for a genre to be advertised and a search range, that is, a distance based on the called mobile 3 to be advertised (step S32). Next, the advertisement information content DB file 1c is searched for an advertisement target, that is, a content existing in the designated search range based on the obtained current position information or the landmark (step S33). When the corresponding content is found (step S34), the corresponding content is presented to the receiving mobile terminal 3 (step S35).

Next, it is confirmed whether there is a request for an advertisement from the receiving terminal 3 or a call from the advertiser side. If there is a request (step S36), the transfer or reservation of the advertisement or the call is made to the service center 1. Is transmitted to the advertisement posting company 6 (step S37), and when it is determined that this service should be terminated (step S38), the individual advertisement service routine is terminated (step S39). In the above explanation, the advertising revenue was allocated to the cost for emergency measures processing,
The present invention is not limited to this. It does not matter what kind of expenses are incurred on the service provider side.

[0018]

As is apparent from the above description, according to the server device of the present invention, it is possible to provide an information service that is immediately responsive to the current position and situation of the operator of the mobile terminal, that is, the carrier. Since the provision of the advertisement information is enabled, the management revenue of the service provider can be covered by the advertisement revenue, and the provision of the information in an emergency can be realized at low cost.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an information providing system including a server device according to the present invention.

FIG. 2 shows information processing 1 by a server device according to the present invention.
It is a flowchart which shows an example.

FIG. 3 is a block diagram showing a flow of information in the information providing system of FIG. 1 when the server device according to the present invention is executing an emergency countermeasure process.

FIG. 4 is a block diagram showing a flow of information in the information providing system of FIG. 1 when the server device according to the present invention is executing a normal assist information providing process.

FIG. 5 shows information processing 1 by the server device according to the present invention.
It is a flowchart showing an example.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Service center 2 Communication network 3 Mobile terminal 4 Insurance company 5 Related organization 6 Advertising company 7 Information accepting company

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04B 7/26 H04M 3/42 C H04Q 7/34 3/436 H04M 3/42 3/527 3/436 H04B 7/26 M 3/527 106A (72) Inventor Makoto Onuki 1-7-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Co., Ltd. F term (reference) 5B049 AA06 BB00 BB49 CC36 GG06 5K015 AB01 AE01 AF06 CA05 5K024 AA77 AA79 CC11 DD06 FF04 GG05 5K067 AA21 BB02 BB21 DD23 DD51 EE02 FF02 FF03 JJ52 JJ56 5K101 KK16 LL12 MM07 NN18 NN21 PP04 RR12 RR16

Claims (7)

[Claims] 1. A service providing apparatus having a plurality of mobile communication terminals as clients, wherein the incoming call detection means detects an incoming call from one of the mobile communication terminals; Processing means for executing an emergency countermeasure processing procedure when the call is an emergency call, and executing a normal assist information transmission processing procedure when the incoming call from the one is a non-emergency call. Service providing device. 2. The emergency processing procedure according to claim 1, wherein the emergency processing procedure sends an emergency notification to the emergency service provider and / or a related organization together with the current location information of the terminating mobile terminal. The service providing device according to the above. 3. The emergency processing procedure according to claim 2, wherein the emergency processing procedure accesses the mobile communication terminal and a communication line of an emergency service provider and / or the related organization. Service providing device 4. The service providing apparatus according to claim 1, wherein the processing unit provides advertisement information to the mobile terminal as the normal assist information transmission processing procedure. 5. The service providing apparatus according to claim 4, wherein the processing unit performs a lottery process as the normal assist information processing procedure. 6. A service providing method using a plurality of mobile communication terminals as clients, comprising: receiving an incoming call from the mobile terminal; and performing an emergency countermeasure process when the received incoming call is an emergency call. A service providing method comprising: performing a normal assist information transmission processing procedure when a received call is a non-emergency call. 7. The normal assist information transmission processing procedure includes:
7. The method according to claim 6, further comprising the step of transmitting advertisement content of a predetermined advertiser, and adjusting billing contents of the information providing service according to the emergency countermeasure processing procedure according to settlement information when the service of the advertiser is used. The service provision method described.