JP4896172B2 - Crisis management method, crisis management system, and crisis management support server - Google Patents

Description

  The present invention relates to a crisis management method, a crisis management system, and a crisis management support server, and more particularly, to a crisis management method, a crisis management system, and a crisis management support server for opening a store after a disaster occurs.

  After disasters such as earthquakes occur, it is necessary to quickly restore corporate stores and bases. In particular, financial institutions, etc. occupy an important position in the life of the people, so speediness is particularly required. Specifically, in the event of a disaster, financial institutions, etc. are required to take necessary measures to recover damage at an early stage and continue the minimum operations necessary to maintain the functions of the financial system. ing.

  A business continuity plan support method is known as a crisis management method for appropriately assigning employees to a plurality of business bases when a disaster occurs (for example, Patent Document 1). The conventional business continuity plan support method is based on the address of each business base and the address of each employee that are stored in advance or acquired from other devices, and the distance cost between each business base and between each base and each employee. The distance cost is calculated, and it is determined whether or not the business continuity condition set in advance is satisfied for each of the bases. For the bases that do not satisfy the business continuity conditions, employees to be dispatched based on the distance cost A candidate for the employee is selected and stored, and whether or not the employee can be dispatched is determined and output based on the priorities of the employee's current location and the dispatch destination location stored as the candidate. According to this method, employees can be rearranged according to the priority of a plurality of business bases when a disaster occurs.

JP 2008-287372 A

  However, while conventional risk management methods allow for the appropriate placement of employees to be dispatched based on the cost determined by the distance between the employee and the site, the employee is severely injured. It was not taken into account whether it was safe or not, and appropriate placement was not possible depending on the safety of employees.

  Accordingly, an object of the present invention is to provide a crisis management method that appropriately arranges employees in a store and quickly opens the store in consideration of the safety information of the employee when a disaster such as an earthquake occurs.

  The present invention is a crisis management method for a damaged store using a system having a server and a portable terminal, wherein the server stores map information, store location information, and employee location information. The server receives information on the disaster that has occurred, determines a predetermined area as a damaged area based on the received information and the map information, and stores in the damaged area based on the store position information Is determined as a damaged store, and based on at least the map information and the employee position information, an employee existing in the vicinity of the damaged area is determined as a target employee, and for the portable terminal of the target employee, Inquiries about safety and current location, receiving the safety confirmation information and current location information of the target employee, and based on the information about the damaged store, A store that determines a store and is directed to the opening of the driving store based on the received safety information of the target employee and the distance between the current position of the target employee and the location of the driving store A driving member is determined, and the determined store driving member is instructed to go to the driving store.

  Further, in the crisis management method of the present invention, the store based on the safety information of the target employee, the distance between the current position of the target employee and the location of the driving store, and the required number of people for each driving store You may decide the driver.

  Furthermore, in the crisis management method of the present invention, in the determination of the store driving personnel, the staff fullness ratio which is the ratio of the total number of store driving personnel to the product of the number of driving stores and the required number of staff for each driving store And when the staff full rate is not a desired value, the safety information of the target employee, the distance between the current position of the target employee and the location of the driving store, and the driving store The store driving personnel may be determined by changing at least one of the necessary number of persons to be arranged.

  Further, in the crisis management method of the present invention, based on the safety confirmation information and the current position information, a store confirmation personnel to be sent to the store for disaster status confirmation is determined, and the store confirmation personnel mobile terminal , Instructing to report the damage status of the damaged store, receiving the damage status information of the damaged store transmitted from the mobile terminal of the store confirmation personnel, from the damaged store based on the damage status information It is preferable to extract the driving store.

  Furthermore, in the crisis management method of the present invention, based on the elapsed time from the time when the store driving personnel are instructed to go to the driving store and the distance traveled by the store driving personnel, the store driving The average movement speed of the staff may be calculated, and the opening time of the driving shop may be predicted based on the average moving speed and the distance between the position of the driving shop and the position of the driving staff. .

  Moreover, in the crisis management method of the present invention, the safety confirmation information may further include information on the status of the target employee's family.

  The crisis management system of the present invention includes a server and a portable terminal, and is a crisis management system for a damaged store, and the server stores a router for exchanging information with the portable terminal, a control unit, and map information. A map information database, a store location information database storing store location information, an employee location information database storing employee location information, and a memory storing a control program for controlling the control unit, The control unit receives information about the disaster that has occurred, determines a predetermined area as a damaged area based on the received information and the map information, and stores in the damaged area based on the store position information Is located in the vicinity of the affected area based on at least the map information and the employee location information. The target employee determination means for determining the target employee as the target employee and the mobile terminal of the target employee are inquired about safety and current position, and the safety confirmation information and current position information of the target employee are received. , Based on the information on the damaged store, a rushed store determining means for determining a rushed store to be opened among the damaged stores, the received safety information of the target employee, and the current position of the target employee Based on the distance between the location of the driving store and the location of the driving store, a store driving personnel to be directed to open the driving store is determined, and the driving store is determined for the determined store driving personnel. A store driving personnel determination means for instructing to go to the store.

  The crisis management support server of the present invention is a crisis management support server for a damaged store, and stores a router that exchanges information with a mobile terminal, a control unit, a map information database that stores map information, and store location information. A store location information database, an employee location information database storing employee location information, and a memory storing a control program for controlling the control unit, wherein the control unit stores information on the disaster that has occurred. Received, and based on the received information and the map information, determine a predetermined area as a damaged area, and based on the store location information, specify a store in the damaged area as a damaged store And a target employee that determines an employee existing in the vicinity of the disaster area as a target employee based on at least the map information and the employee position information Inquiring safety means and current location to the portable terminal of the target employee, receiving the safety confirmation information and current location information of the target employee, and based on the information about the damaged store, the damaged store A driving store determination means for determining a driving store to be opened, and the received safety information of the target employee and the distance between the current position of the target employee and the position of the driving store A store driving personnel determination means for determining store driving personnel to be directed to open the driving store and instructing the determined store driving personnel to go to the driving store; It is characterized by having.

  According to the present invention, in the event of a disaster such as an earthquake, it is possible to appropriately extract employees who rush to the damaged store in consideration of the safety information of the employee, so that the damaged store can be quickly opened. Can do.

It is a system block diagram for implementing the crisis management method of this invention. It is an example of a seismic intensity distribution map. It is a flowchart which shows the processing flow of the crisis management method which concerns on a 1st Example. It is a figure which shows a part of stricken area map created based on seismic intensity information. It is a display screen of the portable terminal for employee safety confirmation. It is a figure which shows grouping based on the safety information of an employee and a family. It is a figure which shows the correspondence of the safety information of an employee and a family, an allocation object person, etc. It is a figure which shows grouping based on the allocation object person etc. and the employee-store distance. It is a flowchart which shows the processing flow of the crisis management method which concerns on a 2nd Example. It is an example of the simulation result of a staff fullness rate at the time of changing a personnel allocation object person based on employee safety information and employee position information. It is a flowchart which shows the processing flow of the crisis management method which concerns on a 3rd Example. It is an example of the simulation result of a staff fullness rate at the time of changing a personnel assignment object person based on employee safety information, employee position information, and store arrangement number of people. It is a flowchart which shows the processing flow of the crisis management method which concerns on a 4th Example. It is a display screen of the portable terminal for a store condition check. It is a top view which shows simply the positional relationship of an employee and an employee's home. It is a flowchart which shows the processing flow of the safety confirmation agency which concerns on a 6th Example. It is a flowchart which shows the processing flow of the relief assistance request which concerns on a 7th Example.

  Hereinafter, a crisis management method according to the present invention will be described with reference to the drawings. However, it should be noted that the technical scope of the present invention is not limited to these embodiments, but extends to the invention described in the claims and equivalents thereof.

  First, a first embodiment of the present invention will be described. A system configuration for carrying out the crisis management method of the present invention is shown in FIG. As shown in FIG. 1A, this system includes a server 100 installed in a disaster countermeasure headquarters that performs crisis management, a meteorological agency 300 that provides disaster information such as earthquake information, a mobile communication network 30, and the like. , And a mobile terminal 200 carried by a plurality of employees. FIG. 1 shows one of a plurality of portable terminals as a representative. The mobile terminal 200 can send and receive data to and from the server 100 via the mobile communication network 30 and the Internet network 20.

  The server 100 includes a router 101, a control unit 103, a map information database 104, a store location information database 105, an employee location information database 106, a memory 107, and a bus line 102 connecting them. . The router 101 transmits / receives information to / from the mobile terminal 200 via the Internet network 20. The control unit 103 analyzes information received through the Internet network 20 and controls the router 101 and the like in order to send and receive mail and the like with the employee's mobile terminal 200. Further, as shown in FIG. 1B, the control unit 103 includes a damaged store determining unit 103a, a target employee determining unit 103b, a driving store determining unit 103c, and a store driving member determining unit 103d. ing. The map information database 104 mainly stores map data of an area where stores are present. The store location information database 105 includes information related to store locations. The employee location information database 106 includes an employee's address and current location information. The memory 107 can store information received through the Internet network 20, for example, seismic intensity information obtained from the Japan Meteorological Agency 300.

  The Japan Meteorological Agency 300 collects seismic intensity information after the occurrence of the earthquake, stores it in the earthquake information database 301, and allows it to be viewed from the outside through the Internet network 20. The seismic intensity information includes seismic intensity distributions of seismic intensity 1 to 7 at each seismic observation point. An example of the seismic intensity distribution is shown in FIG.

  As illustrated in FIG. 1A, the mobile terminal 200 connects a control unit 201, a display unit 202, a GPS control unit 203, a transmission / reception unit 204, an operation unit 205, and a storage unit 206, and these. And a bus line 210. The control unit 201 controls the operation of the mobile terminal 200. The display unit 202 includes, for example, a liquid crystal display device, and displays mail to be transmitted and received and a screen of a connected site. The GPS control unit 203 controls a function of GPS (not shown) for knowing the current position of the mobile terminal 200. The transmission / reception unit 204 performs transmission / reception of mail, reception of information from the site, transmission of information input on the site, and the like. The operation unit 205 includes a keyboard and the like used when an employee who operates the mobile terminal 200 inputs information to the mobile terminal. The storage unit 206 stores data received from the site, transmitted / received mail, location information of the mobile terminal 200, and the like. The mobile terminal 200 may be a terminal having a wireless communication function, and includes, but is not limited to, a mobile phone and a portable notebook PC.

  Next, the crisis management method of the present invention will be described with reference to the flowchart of FIG. The crisis management method of the present invention is characterized in that after an earthquake occurs, a store (disaster store) that is predicted to be damaged from a plurality of stores is first extracted. Next, a method for extracting a damaged store will be described. When an earthquake occurs, the server receives seismic intensity information including the seismic intensity distribution of the earthquake from the Japan Meteorological Agency (S101). Next, based on the received seismic intensity information and the map information stored in the map information database of the server, the server determines an area having a predetermined seismic intensity or higher as a disaster area (S102). For example, an area having a seismic intensity of 6 or less may be determined as a disaster area. Next, the damaged store determining means 103a (FIG. 1B) specifies a store in the damaged area as a damaged store based on the store location information stored in the store location information database of the server (S103).

  A specific method for identifying a damaged store will be described with reference to the drawings. FIG. 4 is a disaster area map including location information of stores and employees. The stricken area map 1 shows isoseismic lines 2 (open broken lines) obtained from seismic intensity distributions included in seismic intensity information obtained from the Japan Meteorological Agency. The isoseismic line 2 represents a point having the same seismic intensity on the map, and the seismic intensity distribution can be represented by the isoseismic line. For example, in FIG. 4, when the isoseismic line 2 represents a boundary with a seismic intensity of 6 weak, the area 1 a on the right side of the isoseismic line 2 represents the area with a seismic intensity of 6 weak, and the area 1 b on the left side of the isoseismic line 2 Five regions can be represented. If the seismic intensity that is a criterion for determining whether or not the area is a disaster area is a seismic intensity of 6 or less, the area 1a on the right side of the isoseismic line 2 that is an area having a seismic intensity of 6 or less can be identified as the disaster area.

  On the disaster area map 1, as shown in the legend 5, for example, the locations of three stores 11 to 13 and six employees 21 to 26 are also shown. Here, the three stores are called α, β, and γ, and the six employees are called a to f, respectively. Then, since stores α11, β12, and γ13 exist in the affected area 1a are stores α11 and β12, they are specified as damaged stores. In this way, by specifying a store that is predicted to be damaged from a plurality of stores, it is possible to efficiently arrange employees at stores to be opened even if the number of staff is limited. .

  It should be noted that a damaged store is a store that is located in a damaged area that is considered to have been damaged, and is expected to be damaged. No, or whether an employee can open a store safely refers to a store in an unknown state. In order to allocate employees efficiently, it is necessary to assign employees necessary for opening damaged stores to stores that can be opened safely. It is preferable to extract a store that rushes for opening.

  Next, a method for determining an employee to be sent to a damaged store in order to confirm the status of the damaged store will be described. In the flowchart shown in FIG. 3, the target employee determination means 103b (FIG. 1B) uses the map information stored in the map information database of the server, and the employee position information stored in the employee position information database. Based on the above, an employee existing in the vicinity of the affected area is determined as a target employee (S104).

  A method for determining the target employee will be described with reference to FIG. In order to quickly go to the damaged store, it is desirable to select from the employees in the vicinity of the affected area. In the example shown in FIG. 4, among employees a to f, employees a to d existing in the disaster area 1 a are set as target employees. Here, it is preferable to include employees in the vicinity of the affected area and not affected by the disaster. This is because employees in the affected area may not be able to go to the store because of the disaster. On the other hand, it is not preferable to have employees who are far away from the affected area go to the damaged store for the purpose of opening the store quickly. Therefore, among the areas that are not damaged by setting a certain standard, an employee existing in the vicinity of the damaged area is determined as a target employee. As this fixed standard, for example, the seismic intensity or the distance from the disaster area can be used. When the seismic intensity is used as a reference, an employee existing in an area having a certain seismic intensity, for example, a seismic intensity of 3 or more, can be the target employee. Further, when the distance from the stricken area is used as a reference, for example, an employee existing within a 12 km range from the stricken area can be a target employee. In the example of FIG. 4, if an employee e25 exists in an area of seismic intensity 4, and an employee f26 exists in an area of seismic intensity 2, the employee e25 is included in the target employee and the employee f26 is set as the target employee. Is not included. In this way, by selecting the target employees to be sent to the affected stores from the employees in the vicinity of the affected area, it is possible to shorten the time to reach the stores and contribute to the quick opening of the stores. it can.

  As described above, after identifying the target employees existing in the vicinity of the affected area, store driving personnel who rush to the damaged store are extracted from the target employees for opening the store. This is because there is a high possibility that some of the target employees are unable to go to the store due to their own damage or family damage. Hereinafter, a method for determining store driving personnel among the target employees will be described. In the flowchart of FIG. 3, the server inquires about the safety and the current position of the portable terminal of the target employee (S105). The target employee who has received the instruction to inform the safety and the current position registers the safety and the current position using the mobile terminal, and the server receives the safety confirmation information and the position information (S106).

  A method for registering safety and current position will be described in detail with reference to the drawings. First, the server sends an email with the URL of the site to the target employee so that the employee's mobile terminal can display the site for entering safety and current location. When the employee accesses the URL, the site screen for the safety information registration is displayed on the portable terminal of the target employee. FIG. 5 shows an example of a display screen for registering the safety and current position of the mobile terminal of the target employee when accessing the site. FIG. 5A is a display screen when the GPS function of the mobile terminal is used, and FIG. 5B is a display screen when the GPS function is not used.

  First, the safety and current position input method when using the GPS function will be described. In the first screen 51 of FIG. 5A, the safety of the person and family is entered. Specifically, “Principal Safety” is input at the principal safety selection unit 501 and “Family Safety” is input at the family safety selection unit. The “safety of the person” can be selected and input from among safe, mild, and severe, for example. With regard to “family safety”, for example, all can be selected and input from among safe, unknown, and injured. However, you may set so that choices other than these can be selected. Also, information related to items other than the safety of the person or family, such as “damage status at home”, may be registered. After entering information on "Principal Safety" and "Family Safety", move the cursor to the first button 503 displayed as "Next" and move to the second screen 52, which is the next screen. To do.

  On the second screen 52, the current position is input. As an input method of the current position, a method using GPS and a method not using GPS can be selected. Here, the case where GPS is used will be described first. By using the GPS, the current location can be quickly input even if the location name of the current location is unknown. In this case, the current location acquisition unit 504 selects the “automatic” mode. When the automatic mode is selected, the current location measured using the GPS function can be used as it is. Specifically, the current location acquisition unit 504 moves the cursor to “Auto” and activates the display portion, and then moves the cursor to the second button 506 displayed as “Next” and presses it. This moves to the third screen 53, which is the next screen.

  On the third screen 53, each of the information on “safety of the person” and “safety of the family” input so far is displayed, and the current position measured in the automatic mode by the GPS function is displayed. If there is an item to be corrected in each display content, select “correct safety” or “correct current location”, return to the first screen 51 or the second screen 52 and input again. If there is no error in the displayed contents, the cursor is moved to and pressed on the third button 507 displaying “Register”, and the screen moves to the fourth screen 54 as the next screen. On the fourth screen 54, the fact that the registration of the safety and the current location has been completed and the instruction content for waiting until contact is displayed.

  Next, a method for inputting the current location without using the GPS function when registering the current location will be described with reference to FIG. Since the first screen 51 is common to the case where GPS is used, the description thereof is omitted. In the second screen 52, as a method of inputting the current location, a method of selecting the “manual” mode in the current location acquisition unit 504 and inputting the current location, an address or a location registered in advance from the registered point display unit 505, etc. There is a way to choose. When selecting a registered address or the like, it is possible to save the trouble of inputting the current location. Here, a method for registering the current location in the manual mode will be described. The manual mode is effective when accurate current position measurement is difficult even when the GPS function is used, such as when the portable terminal is used indoors. Specifically, the current location acquisition unit 504 moves the cursor to “manual” and presses it to activate the display portion, and then moves the cursor to the second button 506 displayed as “next” and presses it. This moves to the fifth screen 55 which is the next screen.

  On the fifth screen 55, first, the search condition setting unit 508 selects a search condition for the current location. As selection conditions, in addition to an address, a company name and category, a building name, and the like can be selected. After the search condition is set and the keyword is input, when the search button 509 is pressed, a rough area name among the addresses hit by the search condition is displayed in the area candidate display field 510. When the current location is included in the displayed candidates, when the cursor is placed on the address and pressed, a sixth screen 56 for setting a more detailed address is displayed.

  On the sixth screen 56, detailed candidate areas included in the rough area selected as described above are displayed in the detailed candidate display field 513. For example, first, the range is extracted from a range of 5 km, if not, a range of 10 km or 15 km. Further, by selecting a convenience store as an intersection name and a company category by setting conditions as well as a place name, a convenience store near a predetermined intersection can be extracted. If the current location is not included in the displayed candidates, a search condition is set in the search condition detail setting unit 511 and a keyword is input. Then, when the search button 512 is pressed, a new candidate is displayed in the detail candidate display field 513. Candidates are displayed. If the current location is included in the displayed candidates, the cursor moves to the location name to be selected and is pressed to move to the fourth screen 54. On the fourth screen 54, the fact that the registration of the safety and the current location has been completed and the instruction content for waiting until contact is displayed.

  As described above, the safety confirmation information of the target employee and family and the current location information of the target employee are transmitted from the portable terminal of the target employee to the server. As shown in the flowchart of FIG. The safety confirmation information and current position information of the employee are received (S106).

  Next, the server driven store determining means 103c (FIG. 1B) drives the store to be opened from the damaged store, that is, the employee, based on the information about the damaged store. The attached store is determined (S107). Various methods are conceivable as a method for selecting the rush store from the damaged stores based on the information on the damaged stores. For example, sensors such as fire alarms and gas detectors, cameras that reflect the situation inside and outside the store, etc. are installed in the store, and signals from those sensors and cameras are transmitted via the Internet or Enable the server to receive by wireless communication. When a store is damaged, it is possible to remotely determine whether or not it is possible to open the store based on the received information by receiving information on the damaged store. In this way, a store that can be opened among the damaged stores can be determined as the driving store based on the information about the damaged stores. As a method for determining whether or not to open a store in this case, for example, it is possible to open a store if the signal transmitted from the store is in a normal state, and wait for confirmation by a person if the signal is abnormal. Furthermore, in the present embodiment, an example is shown in which the seismic intensity information of the earthquake is received and the processing flow of FIG. 3 is started, but based on the signal abnormality of the sensors and cameras installed in the store instead of the seismic intensity information, FIG. The processing flow may be started.

  Next, the server drives based on the received safety information of the target employee and the distance between the current position of the target employee and the location of the driving store (hereinafter referred to as an employee-store distance). The store driving personnel to be sent to open the store is determined (S108). In the present invention, instead of instructing all of the target employees to go for the opening of a damaged store, the appropriate employee is selected in consideration of the safety information of the target employee. It is a feature. Hereinafter, a method for determining store driving personnel will be described in detail.

  First, based on the received safety information of the target employee, grouping for determining eligibility as a store driving person is performed. Specifically, as shown in FIG. 6, the groups are classified into seven groups A to G based on information on employee safety and family safety. For example, if the safety of the employee is “safe” and the safety of the family is also “safe”, it is classified into Group A. If the safety of the employee is “mild” and the safety of the family is “unknown” Classify into group D. If the employee's safety is “severe”, the employee is not qualified as a store driving member, so it is uniformly classified into the group G regardless of the safety of the family.

  Next, with respect to the groups A to G classified as described above, from the viewpoint of eligibility as store driving personnel, the groups A to G are further classified as “assignment target”, “assignment candidate”, “unassignable”. Classified as “person”. The allocation target person is an employee who is eligible as a store driving person among the target employees. The allocation candidate refers to an employee who has a possibility of being assigned when there is a shortage of personnel by the allocation target person alone, although there is a problem in eligibility as a store driving staff among the target employees. Unassignable means an employee who does not qualify as a store driver.

  Regarding the correspondence relationship between the groups A to G and the allocation target person, for example, the groups A to D are the allocation target persons, the groups E and F are the allocation candidate candidates, and the group G is the non-allocation person. FIG. 7 shows the relationship between the safety information after the classification in this way and the allocation target person. Such classification is an example, and another classification method may be selected. For example, by assigning the groups C and D to the allocation candidates, even if there are unknown persons in the family, they may be the allocation candidates.

  As described above, it is possible to make allottees or allotment candidates and allotment candidates as store driving personnel, but when the current location of the target employee is far away from the store to be rushed to Since it may be difficult to quickly open a store, it is preferable to select store driving personnel in consideration of an employee-store distance. Therefore, the present invention is characterized in that when the store driving personnel are selected, the store driving personnel are selected including the distance between the employee and the store.

  Next, a method for selecting a target employee based on the employee-store distance will be described. In the disaster area map 1 of FIG. 4, it is assumed that the driving store is a store α11. Further, if the standard of the distance from the store α11 that is the driving store is 4 km, 8 km, and 12 km, the line 3 from the store α11 to 4 km and the line 4 from the store α11 to 8 km can be drawn. Then, regarding the positional relationship between the distance from the store α11 and the employees a to f, the employees a to d are within a range of 4 km from the store α11, the employee e is within a range of 4 to 8 km, and the employee f is 8 It can be seen that each exists in a range of ˜12 km. In this way, employees existing in the vicinity of the driving shop can be selected based on the current location registered by the employee using the mobile terminal.

  Next, a method for selecting store driving personnel in consideration of both the safety information and position information of the target employee as described above will be described. FIG. 8 shows a classification table based on the allocation target person and allocation candidate, and the employee-store distance, which is the distance between the drive-in store and the employee. As shown in FIG. 8, among employees who are determined to be assigned based on safety information, an employee whose employee-store distance is within 4 km or within a range of 4 to 8 km is defined as an I group. Further, an employee who is an allocation candidate and whose employee-store distance is within 4 km is defined as a II group. In the same manner, it is classified into groups III to V. In the present embodiment, an example in which the groups I to III are selected as store driving personnel will be described. However, the number of groups to be selected as store driving personnel may be increased or decreased depending on the size of the store. By doing in this way, an appropriate employee can be selected as a store driving person in consideration of safety information and position information among the target employees.

  As described above, after selecting store driving personnel from the target employees, the determined store driving personnel are instructed to go to the driving store as shown in the flowchart of FIG. 3 ( S109). Specifically, the server transmits an email instructing the portable terminal of the store driving staff to go to the driving store.

  In the above description, the required number of store driving personnel is not particularly limited, and an example of selecting store driving personnel from the target employees has been shown. However, the required number of store driving personnel is determined in advance. Only the necessary number of people may be arranged. That is, when selecting store driving personnel from the target employees, the safety information of the target employees, the distance between the current position of the target employees and the location of the driving store (employee-store distance ) And the required number of staff for each driving store may be determined. By doing in this way, even when the number of target employees is smaller than the number of damaged stores, it is possible to appropriately arrange employees at the damaged stores.

  Next, a second embodiment of the present invention will be described. In the crisis management method according to the second embodiment, the product of the number of rushing stores and the required number of people for each rushing store is selected when selecting the store rushing workers who rush to the damaged store from the target employees described above. If the employee satisfaction rate is not the desired value, the safety information of the target employee, the current location of the target employee, and the location of the driving store are calculated. It is characterized in that at least one of the distance between the positions (employee-store distance) and the required number of persons arranged for each driving store is changed to determine the store driving personnel. A method for calculating the staff fullness rate will be described below.

  FIG. 9 is a flowchart in the case of calculating the above-mentioned staff fullness rate. Steps S200 to S208 in the figure are the same as steps S100 to S108 shown in FIG. The staff fullness rate is calculated as the ratio of the total number of store driving personnel to the product of the number of driving stores and the required number of staff for each driving store (S209).

  An example of calculating the staff fullness rate is shown in FIG. In the figure, the staff satisfaction rate is calculated by changing the safety information of the target employee and the distance between the employee and the store, without changing the required number of persons for each driving store. Here, it is a parameter in calculation using the fact that it can be classified from the I group to the V group as shown in FIGS. 7 and 8 by changing the safety information of the target employee and the employee-store distance. The range of the personnel allocation target is set for each group. For example, when the range of the personnel allocation target is set as the I group and the II group as an initial condition, it is assumed that the staff filling rate is 83.80%.

  Next, it is determined whether or not the staff fullness calculated in this way has reached a desired value (S210). For example, if the desired staffing rate is 80%, the calculated staffing rate is greater than or equal to the desired value, so the range of the personnel allocation target person used for calculating the staffing rate (I group and The target employee included in Group II is determined to be a store driving member, and the determined store driving member is instructed to go to the driving store (S212).

  On the other hand, if the desired staffing rate is 90% in the above example, the calculated staffing rate does not exceed the desired value. Expand the range. For example, the safety information of the target employee and the employee-store distance are substantially changed by changing the range of the personnel allocation target person from the I group to the III group (S211). Thereafter, the staffing rate is calculated again (S209). In this case, if the staff full rate is 87.30% as shown in FIG. 10, the result of comparison with the desired value of the full staff rate (S210), the calculated staff full rate has not yet reached, so again The employee safety information and the employee-store distance are changed (S211). For example, the range of the personnel assignment target person is changed to a range from the I group to the IV group (S211). Next, as a result of calculating the staff filling rate again (S209), as shown in FIG. 10, when the staff filling rate becomes 92.40%, the staff filling rate is higher than a desired value (S210). Then, the target employee included in the range of the personnel allocation target person used for calculating the staff full rate is determined as the store driving staff, and the determined store driving staff is instructed to go to the driving shop (S212). ).

  As described above, by performing the calculation simulation of the staff full rate of store driving personnel in advance, it is possible to appropriately select the store driving personnel and contribute to quick opening of the store. In the above description, the procedure for calculating the personnel satisfaction rate by variously changing the range of the personnel allocation target person is shown. However, various ranges of the personnel allocation target person to be calculated in advance are prepared, The calculation result may be shown. For example, in the example of FIG. 10, the top three conditions of the staff fullness rate may be shown for the result of the simulation of the full staffing rate by changing the range of the personnel allocation target person. In the above-described embodiment, the example of selecting a group so as to change both the safety information of the target employee and the employee-store distance when setting the allocation target person range is shown. The group may be selected so as to change any one of the safety information of the target employee and the employee-store distance.

  Next, a third embodiment of the present invention will be described. In the second embodiment described above, by changing the safety information of the target employee and the distance between the current position of the target employee and the position of the driving store (employee-store distance), Although the example which calculates a staff fullness rate by changing the range was shown, you may make it change the required arrangement | positioning number of persons for every driving store. Specifically, there may be a case where the required number of persons is changed to 4 or less after the number of persons required for opening a drive-in shop is initially set to 5 and the staffing rate is calculated. As described above, an example in which the required staffing rate is calculated by changing the required number of persons for each driving store will be described with reference to the drawings.

  In FIG. 11, the safety information of the target employee, the distance between the current position of the target employee and the location of the driving store (employee-store distance) and the required number of staff for each driving store are changed. The flowchart in the case of calculating a fullness rate is shown. Steps S300 to S308 in the figure are the same as steps S100 to S108 shown in FIG. First, the safety information of the target employee, the distance between the employee and the store, and the required number of persons arranged for each driving store are set to predetermined default values, and the staff fullness rate is calculated (S309). As a result of determining whether or not the staff filling rate is equal to or higher than a desired value (S310), if the staff filling rate is equal to or higher than a desired value, it is included in the range of personnel allocation target persons used for calculating the staff filling rate. The target employee is determined to be a store driving member, and the determined store driving member is instructed to go to the driving store (S315).

  On the other hand, if the staff fullness rate does not reach the desired value, the safety information of the target employee and the employee-store distance are substantially changed by changing the range of the personnel allocation target group by group. (S311), and the staffing rate is calculated again (S312). As a result of determining whether or not the staff filling rate is equal to or higher than a desired value (S313), if the staff filling rate is equal to or higher than a desired value, it is included in the range of the personnel allocation target person used for calculating the staff filling rate. The target employee is determined to be a store driving member, and the determined store driving member is instructed to go to the driving store (S315).

  On the other hand, if the staff fullness rate does not reach the desired value, the target number of employees for each rushing store is changed by changing the required number of employees while keeping the safety information of the target employee and the employee-store distance constant. The staff range is expanded (S314), and the staff fullness is calculated again (S312). FIG. 12 shows an example in which the required staffing rate is calculated by changing the required number of staff for each driving store. For example, by selecting from Group I to Group III as the allocation target person, after setting the safety information of the target employee and the employee-store distance to a predetermined value, the required number of people per driving store is set Calculate the staffing rate when the number is reduced. Taking the calculation result shown in FIG. 12 as an example, the number of personnel when the groups I to III are selected as the personnel allocation target person and the number is reduced within the range of 0 to 4 from the default value of the required number of persons for each driving store. Calculate the sufficiency rate. As a result of reducing the required number of staff for each driving store in this manner, calculating the staff full rate again, and determining whether the full staff level is equal to or higher than the desired value (S313), the full staff rate is desired. If the value is equal to or greater than the value, the target employee included in the range of personnel assigned to be used for the calculation of the employee satisfaction rate is determined as the store driving staff, and the determined store driving staff heads to the driving shop. (S315). Assuming that the desired staff fullness target is 90%, it can be seen from FIG. 12 that when the I-III group is selected as the personnel assignment target and one person is reduced, it becomes 92.3%, exceeding the target value. . In this way, by changing the required number of staff for each driving store and simulating the staff fullness rate in advance, even if the target number of employees is limited, the target employees can be properly driven Can contribute to the rapid opening of damaged stores.

  Next, a fourth embodiment of the present invention will be described. In the above-described first embodiment, the example of remotely selecting the driving store to be opened from among the damaged stores has been shown. However, the selection of the driving store may be performed by an employee. . FIG. 13 shows a processing flow. S400 to S406 in the figure are the same as S100 to S106 shown in FIG. 3, and S411 to S415 are the same as S208 to S212 shown in FIG. First, based on the safety confirmation information and the current position information received in S406, store confirmation personnel to be sent to the store for damage status confirmation are determined (S407). As a method for determining the store confirmation personnel, the same sequence as the method for determining the driving store personnel from the target employees described in the first to third embodiments can be used. In other words, the safety information of the employee, the employee-store distance, and the required number of store check personnel can be set in advance as parameters, and an optimal employee can be selected. Further, for optimal arrangement of store confirmation personnel, the store confirmation personnel may be determined after various simulations are performed by setting various parameters.

  Next, it instructs the portable terminal of the store confirmation staff determined as described above to report the damage status of the damaged store (S408). The employee who is the store confirmation worker who received the instruction confirms the damage status of the damaged store according to the procedure shown on the store status confirmation screen as shown in FIG. The employee who is the store confirmation staff can display the store status confirmation screen on the display unit of the portable terminal as shown in the first screen 81 by accessing the URL described in the mail transmitted from the server. First, the appearance status confirmation unit 801 selects and inputs the appearance status. After selection, the next screen transition button is pressed. If the appearance is either “Dangerous” or “Smell of gas”, the store is abandoned and the screen transitions to the fourth screen 84. Instruct employees to evacuate. If the appearance status is “Appearance is broken” or does not apply to any of the options, the screen moves to the second screen 82. On the second screen 82, the in-store status input unit 803 inputs the status inside the store, and the next screen transition button 804 is pressed. When the in-store situation is a situation in which the store cannot be opened, the screen shifts to the fourth screen 84 and the employee is instructed to evacuate. On the other hand, if the in-store situation is a situation in which the store can be opened, the screen shifts to the third screen 83 to display the appearance and each state input for the inside of the store and press the registration button 805. Then, the fifth screen 85 is displayed and an instruction is given to wait in the store. The store confirmation staff waits at the store and performs store opening work together with store driving personnel dispatched later.

  As described above, when the damage status information of the damaged store is transmitted from the mobile terminal of the store confirmation person, the server receives this (S409), and determines the rush store from the damaged store based on the damage status information. (S410). In this way, the employees can actually check the damage situation of the damaged stores, so that the stores that can be opened can be limited, and the employees can be efficiently arranged for opening stores. Become.

  Next, a fifth embodiment of the present invention will be described. In Example 5, the average traveling speed of the store driving personnel is calculated based on the elapsed time from the time when the store driving personnel are instructed to go to the driving store and the travel distance of the store driving personnel. The opening time of the driving store is predicted based on the average moving speed and the distance between the location of the driving store and the location of the driving driver. Predicting the opening time in this way is effective when a predetermined number of stores need to be opened within a predetermined time after the occurrence of a disaster. In addition, if the estimated opening time can be known, employees can be rearranged. That is, for example, when a store driving staff is determined with a staff full rate of 100% and an instruction is given to head to the driving store, the estimated opening time is not reached when half the time until the desired opening time has passed. If it turns out, the employee satisfaction rate can be changed to 200% and the range of employees assigned as store driving personnel can be expanded. By calculating the estimated store opening time in this way, employees can be rearranged and the store can be opened reliably within a predetermined time.

  Further, as shown in FIGS. 10 and 12, the startup preparation completion rate may be calculated in real time and displayed on the screen. The start-up preparation completion rate is the ratio of the number of stores ready for start-up, where the rushed employee has completed preparations for launching the store, to the number of stores that have decided to assign employees. In addition, the completion of the establishment of the store is judged by the damage status report of the store confirmation staff. The start-up preparation completion rate changes every moment from the time when the store driving staff is instructed to go to the driving store. The time required to reach the desired startup preparation completion rate can be predicted from the change in the startup preparation completion rate over time, and a desired proportion of stores can be reliably opened within a predetermined time. It becomes like this.

  In the above example of the staff full rate, an example is shown in which it is determined whether or not the full staff rate is greater than or equal to a desired value, but the full staff rate is within a desired range. Based on whether or not it is within the range, each parameter may be changed to calculate the staff fullness rate. For example, a desired range of the staff fullness rate may be set to a range of 80 to 100%. In this way, a necessary and sufficient number of employees can be allocated as store driving personnel, and the damaged stores can be opened quickly.

  Next, a sixth embodiment of the present invention will be described with reference to the drawings. In the sixth embodiment, when transmitting the safety confirmation information of the family together with the safety confirmation of the person to the server, when the person cannot confirm the safety of the family, the safety confirmation of the family is delegated to another employee. Yes. FIG. 15 is a plan view schematically showing the positional relationship between employees A to E and employee A's home as an example. For example, it is assumed that a disaster such as an earthquake occurs in the situation where the employee A90 is far away from the home (A home) 91 (for example, 20 km) and the safety information of the family is to be input. Here, if there is a high possibility that there is a family in A's house 91 and it is not possible to contact the family, A cannot confirm the safety of the family even if A himself / herself is safe. In the registration, select “There is an unknown person” as the safety of the family. As a result, the suitability of A as an allocation target is lower than when the safety of A's family is “all safe”. Specifically, as shown in FIG. 6, when the safety of the family is unknown, it belongs to the group C. However, if the family of A is safe, it belongs to the group A. In this case, if the whole family is safe in reality, it is desirable to confirm the fact as soon as possible and determine the suitability of A as the person to be assigned according to the safety status of the actual family.

  Therefore, the purpose of the sixth embodiment is to have other employees make a confirmation of the safety of the family, and to properly evaluate the suitability of A as an allocation target person. For example, as shown in FIG. 15, employee A90 is at a location far from home A home 91, and employees B92, C93, D94, and E95 are within a short distance (for example, 2 km) from home A 91. Suppose that At this time, the processing flow of the safety confirmation agent when the employee A90 performs safety confirmation will be described with reference to the flowchart shown in FIG. First, when the employee A90 registers the safety of the family with the mobile terminal, the employee A90 cannot confirm the safety of the family because he is at a location far from the home A, which is his home. Request an agent. For example, the server 96 receives a notification from the employee A90 by e-mail or the like requesting a substitute for safety confirmation (S501).

  Next, whether or not the server 96 can confirm the safety of the family at the A home 91 from the A home 91 to the employees B to E existing within a predetermined range (for example, within 2 km). (S502).

  Here, it is assumed that, among the employees B to E who received the inquiry from the server 96, the employee E95 can perform the safety confirmation proxy. In this case, the employee E95 replies to that to the server 96, and the server 96 receives a notification from the employee E95 that the safety confirmation can be performed (S503).

  Next, the server 96 instructs the employee E95 to confirm the safety of the family toward the A house 91, and periodically inquires of the employee E95 about the safety of the family at the A house 91. (S504). The employee E95 checks the safety of the family in the A house 91 toward the A house 91 and notifies the server 96 of the safety confirmation result. The server 96 receives the safety confirmation result from the employee E95 (S505), and notifies the employee A90 of the safety confirmation result of the family (S506). Here, it is assumed that the safety of the family in A's house 91 has been confirmed.

  The employee A90 receives the safety confirmation result of the family in the A house 91 from the server 96, and on the safety confirmation registration screen, corrects the safety of the family from “there is an unknown person” to “all are safe” and re-registers. . The server 96 receives the corrected answer about the safety of the family from the employee A90 (S507), and the server 96 changes the group as a basis for determining the assignment target of the employee A from the group C to the group A ( S508).

  As described above, it is possible to confirm the safety of the family by substituting the safety confirmation of the family to an employee other than the principal, so it is possible to accurately determine the suitability of the employee as the person to be assigned. can do. As a result, even if there are few employees to be assigned, the number of assignees can be selected based on a legitimate evaluation, which makes it possible to increase the number of assignees and quickly open damaged stores. Can be done.

  Next, a seventh embodiment of the present invention will be described with reference to the drawings. In Example 7, when sending the safety confirmation information of the family together with the safety confirmation of the person to the server, if the family is injured but cannot be rescued because the person is far away, etc. It is characterized by requests from employees. FIG. 15 is a plan view schematically showing the positional relationship between employees A to E and employee A's home as an example. For example, it is assumed that a disaster such as an earthquake occurs in a situation where the employee A90 is far away from the home (A home) 91 (for example, 20 km) and the safety information of the family is input. Here, it is assumed that there is a family in the A house 91 and that the family has been injured. At this time, A selects “has an injured person” as the safety of the family in the safety confirmation registration shown in FIG. As a result, the suitability of A as an allocation target is lower than when the safety of A's family is “safe”. Specifically, as shown in FIG. 6, if the safety of the family is “injured”, it belongs to the group E, but if the family of A can be considered safe, it belongs to the group A. Become. In this case, if the family is injured, but it can be safely recovered by relief, the fact can be confirmed immediately, and the suitability of A as an allotted person can be immediately adjusted to the safety situation of the actual family. It is desirable to judge. However, since the employee A90 exists at a location far away from the A house 91, the family at the A house 91 cannot be rescued.

  Thus, the purpose of the seventh embodiment is to request other employees for family rescue support and to legitimately evaluate the suitability of A as an allocation target person. For example, as shown in FIG. 15, employee A90 is at a location far from home A home 91, and employees B92, C93, D94, and E95 are within a short distance (for example, 2 km) from home A 91. Suppose that At this time, the processing flow when the employee A90 makes a rescue support request will be described with reference to the flowchart shown in FIG. First, when the employee A90 registers the safety of the family with the mobile terminal, the employee A90 cannot save the family because the employee A90 is in a place far away from the home A, which is his home. Requesting rescue support, the server 96 receives a notification from the employee A90 via email or the like requesting rescue support (S601).

  Next, whether or not the server 96 can provide family rescue support at the A home 91 to the employees B to E existing within a predetermined range (for example, within 2 km) from the A home 91. (S602).

  Here, it is assumed that, among the employees B to E who received the inquiry from the server 96, the employee D94 can provide relief support. In this case, the employee D94 responds to that effect to the server 96, and the server 96 receives a notification from the employee D94 that rescue assistance is possible (S603).

  Next, the server 96 instructs the employee D94 to rescue the family toward the A house 91, and periodically inquires the employee D94 about the rescue results of the family at the A house 91. (S604). The employee D94 rescues the family at the A home 91 toward the A home 91 and notifies the server 96 of the rescue result. The server 96 receives the rescue result from the employee D94 (S605), and notifies the employee A90 of the family situation (S606). Here, it is assumed that the family in A's house 91 initially suffered mild symptoms, but has recovered to a state where it can be regarded as safe as a result of the rescue.

  Employee A90 receives the rescue support result of the family at A's house 91 from server 96, and on the safety confirmation registration screen, corrects the safety of the family from “injured” to “all are safe” and re-registers. . The server 96 receives the corrected answer about the safety of the family from the employee A90 (S607), and the server 96 changes the group as a basis for determining the assignment target of the employee A from the group E to the group A ( S608).

  In this way, by requesting other employees other than the employee to rescue the injured family, the injured family can be rescued, so the employee's suitability as an assignee is accurately determined. be able to. As a result, even if there are few employees to be assigned, the number of assignees can be selected based on a legitimate evaluation, which makes it possible to increase the number of assignees and quickly open damaged stores. Can be done.

In the above embodiment, the example of executing the request for the safety confirmation agent and the reception of the result of the safety confirmation agent by communication via the server is shown. However, these proxy processes are not performed via the server. You may make it perform by communication between the portable terminals of an employee.
Further, when the sixth embodiment and the seventh embodiment are combined and it is found in step S505 in FIG. 16 that the family is injured and the employee A is notified in step S506, the employee A It is also possible to request rescue support by the processing after step S601 in FIG.

  In the above description, the case where the safety information of the target employee is included as the safety information of the target employee has been described, but the safety information of only the employee may be included without including the safety information of the family.

  In the above embodiment, an example has been described in which an earthquake occurs as a cause of a disaster. However, the cause of a disaster is not limited to this. Natural disasters including floods caused by heavy rain, typhoons, tsunamis, etc. It can also be applied to disasters caused by other factors such as epidemics such as new influenza and acts of terrorism.

1 Disaster area map 2 Seismic lines 11 Store α
12 stores β
13 stores γ
20 Internet network 21 Employee a
22 Employee b
23 Employee c
24 Employee d
25 Employee e
26 Employee f
30 Mobile communication network 100 Server 200 Mobile terminal 300 Japan Meteorological Agency

Claims (18)

A crisis management method for a damaged store using a system having a server and a mobile terminal,
The server includes a map information database that stores map information of a region where the store is located, a store location information database that stores store location information related to the location of the store, and employee location information that includes employee address and current location information. and employee position information database storing, and a control unit,
The control unit includes a damaged store determination unit, a target employee determination unit, a rush store determination unit, and a store rush worker determination unit.
The damaged store determining means is:
Receive information about the disaster that occurred,
A disaster area map is created based on the received information , the map information , the store position information, and the employee position information, and a predetermined area where a disaster that has occurred is more than a predetermined level on the disaster area map. Decided as a disaster area,
Based on the store location information, a store in the disaster area is identified as a damaged store,
The target employee determination means determines an employee existing within a predetermined distance from the disaster area as a target employee based on at least the map information and the employee position information,
The driven shop determining means is:
Based on at least one of the state of the signal transmitted from the damaged store or the damage status information of the damaged store transmitted from the portable terminal , the signal is in a normal state among the damaged stores or the damaged store If the damage situation of the store is in a state where it can be opened, it is determined that it is a rushed store to be opened,
The store driving personnel determining means is:
Inquire the safety and current position of the target employee mobile terminal,
From the target employee's mobile terminal, receiving the target employee's safety confirmation information and current location information,
Based on the received safety information of the target employee and the distance between the current position of the target employee and the location of the driving store, store driving personnel to be sent for opening the driving store are determined. And
The server transmits an email instructing the mobile terminal of the determined store driving personnel to go to the driving store,
Crisis management method characterized by that. The store Kazuke personnel determining means, based on the safety information of the target employees extracts allocation subject from among the eligible employees, driving the current position of the subject employees from among the assigned subject Determine store driving personnel based on the distance between the location of the attached stores and the required number of staff for each driven store,
The crisis management method according to claim 1. In the determination of the store driving personnel, the store driving personnel determination means ,
Calculate the staff fullness ratio, which is the ratio of the total number of store driving personnel to the product of the number of driving stores and the required number of staff for each driving store,
When the staff full rate is not a desired value, the safety information of the target employee, the distance between the current position of the target employee and the position of the driving store, and the necessary arrangement for each driving store The crisis management method according to claim 2, wherein at least one of the number of persons is changed to determine store driving personnel. The controller is
Based on the safety confirmation information and the current location information, determine store confirmation personnel to go to the store for damage status confirmation,
Instructing the mobile terminal of the store confirmation personnel to report the damage status of the damaged store,
Receiving the damage status information of the damaged store transmitted from the mobile terminal of the store confirmation personnel,
Based on the damage status information, extract the rushed store from the damaged store,
The crisis management method according to any one of claims 1 to 3. The controller is
Based on the elapsed time from the time when the store driving staff is directed to go to the driving shop and the travel distance of the store driving staff, the average traveling speed of the shop driving staff is calculated,
Based on the average moving speed and the distance between the location of the driving rush store and the location of the store driving clerk , predicting the opening time, which is the time for the store rushing worker to reach the driving store, The crisis management method according to any one of claims 1 to 4.   The crisis management method according to any one of claims 1 to 5, wherein the safety confirmation information further includes information regarding a family situation of the target employee. A crisis management system for a damaged store equipped with a server and a mobile terminal,
The server
A router for exchanging information with the mobile terminal;
A control unit;
A map information database storing map information of the area where the store exists ,
A store location information database storing store location information about the location of the store;
An employee location information database storing employee location information including employee address and current location information ;
A memory storing a control program for controlling the control unit;
Have
The controller is
Receive information on the disaster that occurred , create a disaster area map based on the received information and the map information , the store location information and the employee location information, the disaster occurred on the disaster area map in advance A predetermined area of a predetermined degree or more is determined as a damaged area, and based on the store location information, a damaged store determining means for specifying a store in the damaged area as a damaged store;
Target employee determination means for determining an employee existing in the vicinity of the disaster area as a target employee based on at least the map information and the employee position information;
Inquires about the safety and current position of the target employee's mobile terminal, receives the safety confirmation information and current position information of the target employee from the target employee 's mobile terminal, and is transmitted from at least the damaged store Based on either the state of the signal to be damaged or the damage status information of the damaged store transmitted from the mobile terminal, the damaged status of the damaged store can be opened when the signal is normal among the damaged stores If it is a situation, a rushing store determination means for deciding a rushing store to be opened,
Based on the received safety information of the target employee and the distance between the current position of the target employee and the location of the driving store, store driving personnel to be sent for opening the driving store are determined. And store driving personnel determination means for sending an email instructing the mobile terminal of the determined store driving personnel to go to the driving store;
A crisis management system characterized by comprising: The store driving personnel determination means is based on the safety information of the target employee, the distance between the current position of the target employee and the location of the driving store, and the required number of persons for each driving store. Decide the staff
The crisis management system according to claim 7. In the determination of the store driving personnel, the store driving personnel determination means,
Calculate the staff fullness ratio, which is the ratio of the total number of store driving personnel to the product of the number of driving stores and the required number of staff for each driving store,
When the staff full rate is not a desired value, the safety information of the target employee, the distance between the current position of the target employee and the position of the driving store, and the necessary arrangement for each driving store The crisis management system according to claim 8, wherein at least one of the number of persons is changed to determine store driving personnel. Based on the safety confirmation information and current position information, the control unit determines store confirmation personnel to be sent to the store for damage status confirmation,
Instructing the mobile terminal of the store confirmation personnel to report the damage status of the damaged store,
Receiving the damage status information of the damaged store transmitted from the mobile terminal of the store confirmation personnel,
Based on the damage status information, extract the rushed store from the damaged store,
The crisis management system according to any one of claims 7 to 9. The control unit, based on the elapsed time from the time when the store driving staff is instructed to go to the driving shop and the movement distance of the shop driving staff, the average traveling speed of the store driving staff To calculate
Based on the average moving speed and the distance between the location of the driving rush store and the location of the store driving clerk , predicting the opening time, which is the time for the store rushing worker to reach the driving store, The crisis management system according to any one of claims 7 to 10.   The crisis management system according to any one of claims 7 to 11, wherein the safety confirmation information further includes information related to a family status of the target employee. It is a crisis management support server for damaged stores,
A router that exchanges information with mobile devices,
A control unit;
A map information database storing map information of the area where the store exists ,
A store location information database storing store location information about the location of the store;
An employee location information database storing employee location information including employee address and current location information ;
A memory storing a control program for controlling the control unit;
Have
The controller is
Receive information on the disaster that occurred , create a disaster area map based on the received information and the map information , the store location information and the employee location information, the disaster occurred on the disaster area map in advance A predetermined area of a predetermined degree or more is determined as a damaged area, and based on the store location information, a damaged store determining means for specifying a store in the damaged area as a damaged store;
Target employee determination means for determining an employee existing in the vicinity of the disaster area as a target employee based on at least the map information and the employee position information;
Inquires about the safety and current position of the target employee's mobile terminal, receives the safety confirmation information and current position information of the target employee from the target employee 's mobile terminal, and is transmitted from at least the damaged store Based on either the state of the signal to be damaged or the damage status information of the damaged store transmitted from the mobile terminal, the damaged status of the damaged store can be opened when the signal is normal among the damaged stores If it is a situation, a rushing store determination means for deciding a rushing store to be opened,
Based on the received safety information of the target employee and the distance between the current position of the target employee and the location of the driving store, store driving personnel to be sent for opening the driving store are determined. And store driving personnel determination means for sending an email instructing the mobile terminal of the determined store driving personnel to go to the driving store;
A crisis management support server characterized by comprising: The store driving personnel determination means is based on the safety information of the target employee, the distance between the current position of the target employee and the location of the driving store, and the required number of persons for each driving store. Decide the staff
The crisis management support server according to claim 13. In the determination of the store driving personnel, the store driving personnel determination means,
Calculate the staff fullness ratio, which is the ratio of the total number of store driving personnel to the product of the number of driving stores and the required number of staff for each driving store,
When the staff full rate is not a desired value, the safety information of the target employee, the distance between the current position of the target employee and the position of the driving store, and the necessary arrangement for each driving store The crisis management support server according to claim 14, wherein at least one of the number of persons is changed to determine store driving personnel. Based on the safety confirmation information and current position information, the control unit determines store confirmation personnel to be sent to the store for damage status confirmation,
Instructing the mobile terminal of the store confirmation personnel to report the damage status of the damaged store,
Receiving the damage status information of the damaged store transmitted from the mobile terminal of the store confirmation personnel,
Based on the damage status information, extract the rushed store from the damaged store,
The crisis management support server according to any one of claims 13 to 15. The control unit, based on the elapsed time from the time when the store driving staff is instructed to go to the driving shop and the movement distance of the shop driving staff, the average traveling speed of the store driving staff To calculate
Based on the average moving speed and the distance between the location of the driving rush store and the location of the store driving clerk , predicting the opening time, which is the time for the store rushing worker to reach the driving store, The crisis management support server according to any one of claims 13 to 16.   The crisis management support server according to any one of claims 13 to 17, wherein the safety confirmation information further includes information on the status of the family of the target employee.