JP2003067863A - System and method for confirming safety - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a safety confirmation system for enabling a quarter, etc., where an employee belongs to quickly confirm the safety of the employee and also to quickly take necessary measures after a disaster occurs. SOLUTION: The employee who happens to be present at a disaster area or his/her family makes a call to a call center after the disaster occurs. When a receiving part 3 receives the call, a voice guiding part 5 performs automatic reception with voice guidance. Next, the employee is authenticated on the basis of an employee number answered by the talker and personnel information in a personnel information database 11. When employee authentication check is finished, the damage to the employee himself/herself and his/her family and the collapsed house are divided into some choices to be selected with a push button, and the selected data contents are stored in a database managing part 12. Only a person concerned having obligation of keeping secrecy can subsequently retrieve those pieces of information with a client terminal 22 installed in a head office and each branch office.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a safety confirmation system and method at the time of disaster using a communication network, and in particular, confirms the safety of an employee of a company that has introduced the system and confirms the safety of his / her family. The present invention relates to a safety confirmation system and method by which a company, which is a user thereof, can accurately grasp the attendance status of employees and the damage situation in the event of a disaster.

[0002]

2. Description of the Related Art When a large-scale disaster such as the Great Hanshin Earthquake occurs, the number of people affected by the disaster is enormous.
Eventually, the impact of the victim on the company he works for is immeasurable. In the event of a disaster, telephone contact from the disaster area is extremely difficult, and it takes a long time to read out the name of the victim on the screen display of TV or radio, so quick response cannot be made. Furthermore, disaster information for a specific group (for example, an employee of a certain company) is not always provided by public broadcasting or the like.

An embodiment of a conventional system for confirming the safety of employees will be described with reference to FIG. After the occurrence of the disaster, the victim or his / her family calls the designated contact (for example, the call center used by the company for normal business). The operator of the call center hears the employee number, name, and telephone number from the victim or their family member, and checks whether or not the employee is a company employee who uses this system based on the personnel information prepared in advance. When the employee's certification check is completed, he / she hears the damage situation of the person and his / her family and the collapsed state of the house, prints out the contents and faxes them to the head office.

[0004]

However, in the above-mentioned conventional safety confirmation system, since the telephone receiving section and the fax transmitting section are individually installed, and the procedure for receiving the telephone and transmitting the fax is all manual work, the safety confirmation is not possible. Not only does it take a long time to confirm, but human error such as writing mistakes may increase. Therefore, confirmation of the safety of employees may be delayed, and errors such as mistakes in names may occur, which not only hinders the work of the department to which the employee belongs, but also directly or indirectly affects the employee. Relief for such things may be delayed.

The invention of the present application is to provide a safety confirmation system in which the department to which the employee belongs can promptly confirm the safety of the employee, and can promptly deal with the work after a disaster occurs.

[0006]

According to the present invention, a specific group or group (hereinafter referred to as "a group") located in a disaster-stricken area is provided by a fixed-line telephone, a mobile telephone, or the like, and wired or wireless communication means such as personal computer communication or wireless communication. Members of a group ”), eg, employees,
Receive signals or calls (hereinafter "calls") from family members or acquaintances (hereinafter "members") and input information (hereinafter "member information") of members of the group (for example, "member information") Authentication is performed by collating the input member information with personnel information of the group to which the member belongs (for example, the company in which the member works), and after identifying the member, the calling party (caller The information collection unit that prompts the caller) to input the safety confirmation information, the database management unit that stores the input safety confirmation information, the stored safety confirmation information, the client server or When the information collecting unit has an information transmitting unit for transmitting to a receivable device, device, system, or any other facility such as a terminal, and the information collecting unit cannot obtain the authentication of the members, for example (that is, Where members cannot be identified ), Safety confirmation system is obtained, characterized in that the prompting message recording, such as the message by voice (hereinafter "Voice messages") to the selectively the caller.

When the system is constructed as described above, the safety information can be selectively input / stored / stored or voice messages can be input / transmitted / recorded from a disaster area by a communication means such as a public telephone or a mobile phone. It is possible to send these information, and it is possible to send information on the disaster area to terminals installed outside the disaster area, making it easy to collect information from outside the core system and support the disaster area. Become. Since the safety information and the voice message can be stored in parallel, the certainty of the information is increased. Also, because it targets members of a certain group, it is not only easy to secure communication means, but the significance of the accumulated information is higher than general disaster information, and information processing outside the core system is possible. Will be easier.

Further, according to the present invention, when the information collecting unit receives a call from the member or the like, it has a voice guidance unit for sending a message to the caller, and the message is It functions as voice guidance to the caller and guides the input of safety confirmation information after identifying the member, but selectively records voice messages by voice when the authentication of the member cannot be obtained. And receiving and inputting the safety confirmation information after receiving the call,
Alternatively, the safety confirmation system may be characterized in that an automatic response process is performed until the voice message is recorded. At this time, the safety confirmation information may be input in the safety confirmation information storage unit and the voice message may be recorded in the voice information storage unit.

[0009] In the system having such a configuration, a member or the like who is easily confused in the disaster area can easily input the safety information by voice guidance, and the accuracy and certainty of the information can be improved. Further, when the safety information cannot be input due to confusion or due to a limitation of communication means such as a telephone used, a voice message can be left, and some information can always be recorded in a voice form. Furthermore,
Since these processes are automated, it is easy to operate for 24 hours and is an excellent means of communication in the event of a disaster.

Further, according to the present invention, the database management unit stores the existing personnel information in the group to which the member belongs and also stores the safety confirmation information in association with the personnel information. It may be a safety confirmation system.

In this way, it becomes easy to properly allocate individual safety confirmation information to each member based on the latest personnel information obtained by regularly introducing the latest personnel information. It is convenient for organizing and collecting. Further, even if the safety confirmation information is not input, there is an advantage that it is possible to create a safety confirmation information database in which there is no fear of dropping the target member and there is no omission.

Further, according to the present invention, the information transmitting section may be a safety confirmation system characterized by having a function of receiving data from outside the core system.

By doing so, newer safety confirmation information can be introduced into the core system via the communication network, and various data such as safety confirmation information stored in the database management unit can be updated. Can be updated to stuff. For example, when the safety confirmation information of a certain member is known by some method, the safety confirmation information database of the database management unit can be updated by a method other than the above-mentioned data input by calling (safety confirmation information).

Further, according to the present invention, the information collecting unit has a safety confirmation information storage unit for storing the safety confirmation information and a voice information storage unit for storing the voice message, and the system includes the storage unit. Further comprising a signal processing unit for converting the stored safety confirmation information and the stored voice message into digital safety confirmation information and digital voice message information, wherein the digital safety confirmation information and the digital voice message information are independent of each other. The safety confirmation system may be stored in a database management unit, and the information transmission unit may have a function of independently transmitting the digital safety confirmation information and the digital voice message information.

By doing so, the data can be stably maintained for a long period of time, the size of the data is reduced, and the data is easily stored. Furthermore, since two types of data can be independently transmitted to the outside, not only the accuracy and certainty of the transmission data are improved, but also unnecessary data need not be transmitted, and the load on the communication network can be reduced. Also, because safety confirmation information and voice information are stored in digital format,
There is also an effect that it is easy to handle and the contents can be transmitted to the outside in a short time.

Further, according to the present invention, the safety confirmation system may be characterized in that the safety confirmation information stored in the database management unit is updated based on information from outside the core system.

With this configuration, when the safety confirmation information of the target member is obtained by a method other than communication by the system, the safety information can be input from other than the information collecting unit of the system. The safety confirmation information of each member can be updated based on the information and stored in the database management unit. At this time, information from the outside can be introduced using the receiving function of the information transmitting unit,
A new receiving unit may be provided and introduced, or both may be provided.

Further, according to the present invention, the safety confirmation system may be characterized in that the safety confirmation information stored in the database management unit is updated with information based on the recorded voice message.

In this way, from the voice mail message left when the member identification information could not be input without understanding the hardware problem such as the telephone used by the member etc. being a dial type and the usage. The safety confirmation information of each member can be derived, and the safety confirmation information of each member can be used to update the already stored safety confirmation information. Derivation of the safety confirmation information of each member from the voice mail message may be automatically performed in the core system, or may be started by a trigger from a terminal outside the core system.

Further, according to the present invention, the information transmitting unit transmits the stored voice information to the outside, and after the voice information is analyzed and converted into safety confirmation information outside the core system, the safety information is obtained. The safety management system may be characterized by receiving confirmation information and updating the stored safety confirmation information based on the received safety confirmation information.

In this way, the voice information can be analyzed and the safety confirmation information can be converted externally, and the core system can be miniaturized.

Further, according to the present invention, the information transmitting unit further includes a client server that communicates via a communication network, and the client server sends the stored safety confirmation information via the communication network. The safety confirmation system may be characterized in that the safety confirmation information is received and transmitted to the client terminal, and the client terminal forms a form in which the safety confirmation information can be displayed and used.

With this configuration, it is possible to view the safety confirmation information stored in the database management unit on the client server or the client terminal. The safety confirmation information can be received and displayed for each member, but can also be received and displayed as data of the safety confirmation information database as a whole. Also, to make it a usable form is not limited to simple display, but output to a printer and printing by a printer can be performed on a floppy disk or CD.
Since it is possible to output to a medium such as the above, other outputs can be used, which has an effect that information can be used in various ways.

Further, according to the present invention, the client server receives a recorded voice message or a digitally converted voice message, sends the voice message to the client terminal, and, at the same time, transmits the client terminal via the client terminal. Prompting the operator to analyze / convert / input the voice message, receive the analyzed / converted / input safety confirmation information from the client terminal, and send it to the information transmitting unit via the communication network. The safety confirmation system may be characterized in that

In this way, the operator can analyze the voice message, which could not be analyzed only by the computer, and feed back the content to the safety confirmation information stored in the database management section.
The effect is that you can always update to the latest data.

Further, according to the present invention, the safety confirmation information transmitted from the members etc. in the disaster-stricken area by the communication means,
In a method of confirming with a client terminal via a communication network, a step of receiving a call from a member etc. in the disaster area by a communication means, a step of prompting the input of member information after receiving the call, After the member information is entered, the personnel information of the group to which the member belongs is collated and authenticated, and then the step of prompting the caller to enter the safety confirmation information, and the entered safety Storing the confirmation information in association with the member information, transmitting the stored safety confirmation information via a communication network and displaying it on the client terminal, and when the employee's authentication is not obtained , A step of urging the caller to record a voice message by voice, and the safety confirmation method may be provided.

According to such a method, it is possible to selectively input / store safety information or input (send) / record a voice message from a disaster area by a communication means such as a public telephone or a mobile phone.

Further, according to the present invention, in the above method, the step of storing the safety confirmation information in association with the member information, the step of converting the safety confirmation information of each input item into digital data, Storing individual digital data in association with the member information, and in the step of prompting the recording of the voice message, there is a step of converting the recorded voice message into digital voice information. Is transmitted via a communication network, and is reproduced on the client terminal.

According to such a method, there is an effect that the data can be maintained for a long period of time, the size of the data is reduced, and the storability of the data is improved.

Further, according to the present invention, in addition to the step of reproducing the digital audio information by the client terminal in the above method, the reproduced audio information is analyzed, converted into corresponding safety confirmation information and input from the client terminal. Further comprising the steps of transmitting the safety confirmation information input from the client terminal via the communication network, and updating the stored safety confirmation information based on the transmitted safety confirmation information. The safety confirmation method may be characterized by including the following.

According to such a method, it is possible to always update the latest safety confirmation information.

[0032]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a safety confirmation system according to the present invention, and FIG. 2 is a diagram showing functions of respective parts of the system of FIG.

Here, as an example of a group, a company is made up of its members, but generally, a corporation such as a for-profit or non-profit corporation, an unincorporated group or a neighborhood association, It goes without saying that a group of members, such as a membership club, can be a group, and the employees, members, and union members of each group can be members of the group. Also, for example, as a union and a member,
It goes without saying that the membership association and its members may be the company that provides the safety information management by paying a predetermined fee and the customer who has registered with the company. In addition, an employee in the following description means a person who works for a company that employs the safety confirmation system according to the present invention, or its subsidiary or affiliated company.

In FIG. 1, from the left, a telephone 1, an information collection unit 2, a processing unit 10, a database management unit 12, an information transmission unit 13, a network 20, a client server 21,
The client terminal 22 is configured, and a personnel information database is described above the database management unit 12.

The information collecting unit 2 is composed of a receiving unit 3, a voice guiding unit 5, a safety confirmation information storage unit 6, and a voice information recording unit 7. Inside the receiving unit 3, an authentication unit 4 is located. .
The database management unit 12 includes a safety confirmation information database 12a and a voice information database 12b. The receiving unit 3 receives a call from an employee or a family member (hereinafter referred to as “employee”) coming from the telephone 1, and the authenticating unit 4 inputs the employee number and the birth year entered by the employee who has called by the telephone 1. Data that identifies the employee, such as the date, is collated to authenticate whether or not the employee. The voice guidance unit 5 provides voice guidance to employees and the like who have made a call using the telephone 1. The safety information storage unit 6 stores employee safety confirmation information F1.
Memorize If the authentication unit 6 does not identify an employee by the employee number or the like, the voice information storage unit 7 guides the call to the voice information storage unit 7 by the authentication unit 4, and the employee who has made the call speaks the employee's name. , Record a voice mail (or voice message) F1 'regarding the contact number, the person in question, and the safety of the family. The voice information storage unit 7 can also have a function of reproducing the content of the recorded voice message.

The processing unit 10 converts the safety confirmation information stored in the safety confirmation information storage unit 6 into a data format that can be searched by the client terminal 22 described later, for example, digital conversion data F2 such as text data, and the voice information storage unit. The voice information F1 'stored in 7 is converted into digital voice information F2'.

The personnel information database 11 is a database in which personnel information of the company that employs this system, its subsidiary, or an affiliated company is stored. Although not shown in FIG. 1, personnel information is stored as shown in FIG. Extracted from the information database. This database is introduced into the safety confirmation information database 12a via a medium such as online (communication network) or floppy as shown in FIG.

FIG. 8 shows an example of employee information extracted from the personnel information database. Necessary to identify employees,
Information such as company name, employee number, name, department, gender, birthday, etc. is recorded for each employee. FIG. 8 is a screen of a program for maintaining employee information, which allows the employee information in the safety confirmation information database 12a to be updated. That is, the employee information may be updated from other than the personnel information database 11.

The safety confirmation information database 12a includes the information from the personnel information database 11 and the safety confirmation information storage unit 6
It is a database in which the safety confirmation information stored in is stored. The voice information database 12b is a database that stores digital voice information F2 '. The database management unit 12 may have an information management function such as an update function for regularly updating the safety confirmation information F2 and personnel information stored in the safety confirmation information database 12a. Information transmitter 13
Transmits the digital converted data (safety confirmation information) F2 and personnel information, and digital voice information F2 'to the client terminal 22 installed in the head office, branch office, business office, or the like.

The client server 21 is the network 2
0 to receive the digital conversion data (safety confirmation information) F2 and the personnel information from the personnel information database 11 and the digital voice information F2 ', and the voice mail conversion data F3b from the client terminal 22 to the processing unit 10
Send to. The client terminal 22 has a function of searching the safety confirmation information F2 and personnel information from the client server 21, and the digital voice information F2 ', and displaying the search result or issuing a command to print.

Here, the network is generally used for communication, and includes a communication network that can realize one-to-one, many-to-many, or one-to-many communication regardless of wired or wireless. .

A safety confirmation system according to an embodiment of the present invention includes an information collection unit 2 (including a reception unit 3, a safety confirmation information storage unit 6 and a voice information storage unit 7) and a processing unit 1 described above.
0, a safety confirmation information database 11, a database management unit 12, an information transmission unit 13, a client server 21, and a client terminal 22.

FIG. 2 shows this embodiment so that an image can be easily grasped. When a disaster occurs (far left in the figure) Employees or family members call the designated phone number. At this time, the employee information is input according to the voice guidance by the voice guidance unit 5. The authentication unit 4 of the reception unit 3 retrieves employee information that can identify the employee from the personnel information database from the safety confirmation information database 12a and collates it with the input information. If the collation matches, the call is guided to the safety confirmation information storage unit 6 and the safety confirmation information is prompted to be input. When they do not match, the voice information storage unit 7 is guided to record a voice message. In any case, each data is digitized in the processing unit 10, and the safety confirmation information database 12a and the voice information database 12b are respectively received.
Memorized in. In the safety confirmation information database 12a, the safety information thus input is stored in association with the employee information. As for this employee information, the data necessary for employee identification (authentication) is extracted based on the personnel information database 111, which is located far from the system, as indicated by the square in the upper part of the figure, and is safe online or through media. Import to the confirmation information database 12a.

Although not shown in FIG. 2, the information transmitting unit 1
3 to the client terminal 22 via the network 20
Safety information is sent to. In the client terminal 22,
The operator can monitor necessary information by searching or the like. That is, the safety information may be collectively downloaded to the client terminal 22, or it is possible to sequentially search the safety confirmation information database 12a for data and download only necessary data to the client terminal 22. At this time, since the client terminal 22 and the safety confirmation information database 12a need to exchange information, the information transmitting unit 13 needs to have a function of receiving not only data transmission.

On the other hand, from the voice information database 12b, similarly, a voice message can be transmitted to the client terminal 22 through the information transmitting unit 13, and the operator reproduces the voice information on the client terminal 22 and analyzes the content. You can Employee safety confirmation information is obtained from the content of this voice message, and the client terminal 2
The safety confirmation information is input from 2 (information conversion) and transmitted to the safety confirmation information database 12a, and the safety confirmation information database 12a updates and stores the safety confirmation information based on it.

The safety confirmation information is updated from the updated safety confirmation information database 12a, and the information transmission unit 13
The information can be transmitted again to the client terminal 22 via, and the operator can confirm the update. In addition, different client terminals such as different branches can share the updated data. The operator can perform processing such as retrieval / extraction on the client terminal 22 for such safety confirmation information, display it on a monitor, print it as a form, and output it as a file to a floppy or the like.

The processing operation of this system will be described below with reference to FIG.
~ It demonstrates in detail with reference to FIG. When a disaster occurs, an employee of Company A or a family member (hereinafter referred to as an employee) in the stricken area calls (calls) a free dial or a representative number assigned to each company from the telephone 1. It should be noted that the companies A to D shown in the figure are companies or the like having an organizational relationship with each other. For example, the company A is the head office, the company B is a subsidiary, the company C is an affiliated company of the company A, and the company D. Can be related to a branch of company A. That is, it is possible to mutually understand the safety information of employees based on the business relationship, capital relationship, and tie-up relationship between companies.
It is also possible to monitor the safety information of the employees of the client terminals 22 installed in the other companies B, C and D. On the other hand, although this system is commonly used, it is possible to provide a firewall for each company's information so that each company has its own information.

Next, the operation when companies A to D are used as in this embodiment will be described. 6 and 7 show an emergency call card which is given in advance to all the employees belonging to the companies (Company A to D) adopting this system.
Employees who are given the card in Fig. 6 actually use the number of a certain company (or a completely different number) written on the card, even if the number is different for each company as shown in Fig. 3. Make a call when you come across a disaster. On the other hand, the employee who is given the card of FIG. 7 looks at the card and calls the number corresponding to his company. In the former case, even employees of different companies only need to call a common number, so it is easy to remember and it is possible to call a remembered number even without a card. In particular, it is very convenient for employees who often move between companies, because they do not need to remember the number each time they move between companies. On the other hand, when there are a plurality of numbers, there is an advantage that the telephone can be easily connected without concentrating on one number, and there is also an advantage that the company name to which the employee belongs can be specified by the telephone number. Therefore, it is desirable to appropriately select or combine them in accordance with the number and quality of employees, the movement situation thereof, and the like.

Receiving unit 3 that receives a call from an employee, etc.
Automatically answers the incoming call, and the caller
Information such as the employee number, the safety status of the person and his / her family, the damage status of the residence, the evacuation contact number, etc. are input by the push button of the telephone according to the voice guidance from the voice guidance unit 5.
At this time, if an automatic voice recognition device is provided, voice input is possible. This is especially effective when only a dial-type telephone can be used. When such a device is provided, the operation is the same for the following input work using push buttons even with a dial type telephone.

In the following description, the safety confirmation information will be described by taking the safety of the person and the family and the damage situation of the house as an example, but other safety information and the degree of the content of the safety situation can be set in detail. Naturally, it is possible to guide (see FIG. 9). It is desirable to appropriately change these settings in consideration of the scale of the company, the level of employees, the information required by the company, and the like.

The specific voice guidance will be described below with reference to the voice flow chart of FIG. First, a guide announcement "This is the safety confirmation system for company A. Please enter" 0 "for employees and" 1 "for family members" is made (step S100). After that, when the authentication unit 4 recognizes that the number input by the caller is "0" (YES in step S101), the voice guidance unit 5 receives the employee recognition notification from the authentication unit 4 and "provides a correct employee number. Enter the guide and press # at the end "(step S103).

When the authentication unit 4 determines that the input is other than "0" or "1", the process returns to step S100 again until the number of retries reaches an arbitrary number (set to 3 in this embodiment). After the number of retries reaches an arbitrary number, step S described later.
Proceed to 120. In this case, the number of retries can be set arbitrarily. After the employee number is input, the authentication unit 4 refers to the employee number information stored in advance to inquire the input number (step S104).

At this time, the personnel information database 1 of FIG.
The data of No. 1 and the information necessary for identifying the employee (for example, employee number, date of birth, etc.) of the information imported into the safety confirmation information database is requested by the authentication unit 4 in response to the request of the authentication unit 4. Send to 4. At this time, all the employee data may be transmitted and searched / verified by the authentication unit 4, but the authentication unit 4 may request the safety confirmation information database to search / verify (one or both).

Thereafter, when the authentication section 4 recognizes that the employee number entered by the caller is correct (YES in step S104).
S), Voice guidance section 5 asks, "Please enter 2 digits only for the date of birth. For 1 digit, please enter" 0 "at the beginning. A guide announcement of "(Step S10
5).

When the authentication unit 4 determines that the input employee number is different, the process returns to step S103 again until the number of retries reaches an arbitrary number (set to 3 in this embodiment). After the number of retries reaches an arbitrary number, step S described later.
The process proceeds to 112 (Yes in step S107).

After that, when the authentication unit 4 recognizes that the date of birth entered by the caller is correct (YES in step S106).
S), the voice guidance unit 5 "Please enter your safety. Please enter" 0 "for safety and" 1 "for serious injuries. "
The guide announcement of is sent (step S108).

If the authentication unit 4 determines that the input birth date is different, the process returns to step S105 again until the number of retries (set to three in this embodiment) is exceeded. After reaching the arbitrary number of retries, the process proceeds to step S112 described later (Yes in step S107).

When the safety confirmation information storage unit 6 determines that the caller inputs "0" or "1", the voice guidance unit 5
"Please enter the safety of your family. Please enter" 0 "for safety and" 1 "for someone seriously injured. A guide announcement of “” is sent (step S109) (the number of retries is set in the same manner as described above, and if the predetermined number is reached, step S11 is performed.
It is possible to proceed to 2, but it is also possible to continue waiting until “0” or “1” is input, and in this embodiment, such setting is made. The same applies below. ).

The safety confirmation information storage unit 6 indicates that the caller is "0".
Or, if it is determined that "1" has been input, the voice guidance unit 5 asks "Please enter the damage situation of your home. If you can live, enter" 0 ", if you cannot live, enter" 1 ". Please enter. A guide announcement of "(Step S11
0).

When the safety confirmation information storage unit 6 determines that the caller inputs "0" or "1", the voice guidance unit 5
Sends a guide announcement of "Please enter the contact phone number and press # at the end." (Step S11)
1). After the caller inputs #, the announcement "Be careful" is played (step S112), and the voice guidance is ended. At this time, the input telephone number is repeated by the data voice conversion device as numeric data,
You can ask the caller for confirmation, but here the confirmation process is omitted to simplify the system. If you think you made a mistake, you can call again.

Next, in the case of Yes in step S102,
In the case of Yes at step S107, the voice guidance unit 5 "accepts the message. After the dial tone, the employee's name, your name, contact phone number, company name, and the safety of the person. , Please record your family's safety, your living situation and message within 1 minute. When you are finished, press # "” (step S120). The recording time can also be set arbitrarily.
After the caller presses #, a voice message is recorded in the voice information storage unit 7 (step S121), and an announcement of "Be careful" is given (step S).
112) The voice guidance ends.

FIG. 5 shows a voice file table for voice guidance as described above. Although the above example is in Japanese, if the company is a large multinational company, the corresponding foreign language (in the present embodiment,
For example, prepare voice guidance in English (Fig. 4). In this case, a step of selecting Japanese or a foreign language may be provided before step S100 in the above-described flowchart, or the number to be called may be different.

Hereinafter, how the English voice guidance is carried out will be concretely described with reference to the voice flow chart of FIG. First, `` This is the Japan's Disaster Manag
ement System.If you are an employee of A company
in Japan, please press 0.If you are a family memb
er, please press 1. ”is announced (step S200). After that, when the authentication unit 4 recognizes that the number input by the caller is “0” (YES in step S201), the voice guidance unit 5 receives the employee recognition notification from the authentication unit 4 and “Please press your home”. phone n
A guide announcement of "umber exclude area then press #." is played (step S202).

If the authentication unit 4 determines that the input is other than "0" or "1", the process returns to step S200 again until the number of retries reaches an arbitrary number (set to 3 in this embodiment). After the number of retries reaches an arbitrary number, step S described later.
Proceed to 250.

In this case, the number of retries can be set arbitrarily. After the telephone number is input, the authentication unit 4 refers to the employee's telephone number information stored in advance and inquires the input number (step S204).

At this time, the personnel information database 1 of FIG.
Among the information of No. 1 which is imported into the safety confirmation information database, the information necessary for identifying the employee (here, the telephone number) is transmitted to the authentication unit 4 in response to the request of the authentication unit 4. . At this time, all the data of all the employees may be transmitted and the authentication unit 4 may search / verify, but the authentication unit 4 may request the safety confirmation information database to search / verify (one or both).

After that, when the authentication unit 4 recognizes that the employee telephone number entered by the caller is correct (YES in step S204), the voice guidance unit 5 displays "If you have no injury, p.
lease press 0. If you have a serious injury, plea
se press 1. ”guide announcement (step S
205) (It is possible to set the number of retries in the same manner as above, and to advance to step S250 when the number of times reaches a predetermined number, but it is also possible to wait until "0" or "1" is input. The form is set as such.
The same applies below. ).

The safety confirmation information storage unit 6 indicates that the caller is "0".
Or, if it is determined that "1" is input, the voice guidance unit 5 displays "If your family member has no injury, please.
press 0. If your family member has a serious injur
y, please press 1. "guide announcement (step S206).

In the safety confirmation information storage unit 6, the caller is "0".
Or, if it is determined that “1” is input, the voice guidance unit 5 displays “If we can contact you at your home, please p.
ress #. If not, please press your phone number inc
luding area code at whichwe can contact you then p
Send a guide announcement of "ress #." (step S20)
8). After the caller enters #, "Please take car
The announcement "e." is played (step S209), and the voice guidance ends.

Next, in the case of Yes in step S203,
If Yes in step S107, the voice guidance unit 5 displays "Please leave your message after the tone.
After leaving your message, press #. ”, A guide announcement is sent (step S250). After the caller presses #, a voice message is recorded in the voice information storage unit 7 (step S251), and "Please take care."
Is announced (step S209), and the voice guidance ends.

The above-mentioned processing is processing in the information collecting unit 2, which is processing from receiving the safety confirmation information or the voice message from the caller to storing the information. Next, how the stored safety confirmation information and voice information (voice message) are processed will be described with reference to FIGS. 1 and 2.

The safety confirmation information F1 temporarily stored as numbers such as “0” and “1” in the safety confirmation information storage unit 6 is a data format that can be searched by the client terminal 22, for example, digital conversion of text data, words and the like. The data is transmitted to the processing unit 10 to be converted into the data F2. The voice information F1 ′ stored in the voice information storage unit 7 is the digital voice information F
It is transmitted to the processing unit 10 in the same manner as the safety confirmation information F1 for conversion into 2 '.

Here, the recorded voice message may be simply recorded as analog data without being digitally processed by the processing section. This is because this message is not crushed into digitally processed safety confirmation information and information whose contents can be exchanged unless analysis and data conversion described later are performed.

The processing section 10 continues to receive the safety confirmation information F1 from the safety confirmation information storage section 6 until the digital converted data F2 reaches a predetermined amount. The processing unit 10 converts the safety confirmation information F1 into a data format that can be searched by the client terminal 22, for example, digital conversion data F2 such as text data or word, and stores the data. After the accumulated digital conversion data F2 reaches a predetermined amount, the processing unit 1
0 sends the digital conversion data F2 to the safety confirmation information database 12a and sends the digital voice information F2 'to the voice information database 12b. Here, since the safety confirmation information and the digital audio information are independent from each other, they can be separately sent to the corresponding databases. It's not always possible to predict how often you will choose to leave voice messages,
This is because the storage capacities of both storage units 6 and 7 are usually fixed, and if they must be sent at the same time, the storage capacities may not be effectively utilized.

The safety confirmation information database 12a and the voice information database 12b are included in the database management unit 12, and the database management unit 12 has a function of inputting and storing the digital conversion data F2 and the digital voice information F2 '. Function to input and store existing employee information from the personnel information database 11 (employee information import function)
I also have. This employee information is the personnel information database 1
It is regularly updated via 1. Further, the digital conversion data F2, that is, the safety confirmation information may also be updated regularly so as to correspond to the subsequent information correction. That is, the database management unit 12 centrally manages the employee information, the safety confirmation information, and the voice information, periodically changes / corrects the employee information and the safety confirmation information in real time, and always obtains the latest accurate information from the system. The user can grasp the information, and may have a function of editing necessary data such as database search, data item rearrangement, and the like to make it easy to use.

The safety confirmation information F3 sent to the safety confirmation information database 12a is associated with the employee information,
It is stored in the safety confirmation information database 12a. Here, “related” means, for example, that the information is stored so that the safety confirmation information corresponding to the employee can be obtained by searching based on the information identifying the employee, but is not necessarily limited to that. Instead, it may include a case where corresponding employee identification information is obtained from predetermined safety confirmation information.

The information transmission section 13 is the database management section 1
The safety confirmation information F3 and personnel information stored in 2 and the digital voice information F2 'are transmitted to the client server 21 installed in the head office, branch office, or sales office. The client server 21 receives the safety confirmation information F3, personnel information, and digital voice information F2 ′ via the network 20.

Here, the above-mentioned data transmission can be performed periodically from the information transmitting unit 13, but by instructing the information transmitting unit 13 to transmit information from the client server 21 via the communication network 20, It is also possible to cause a specific client server 21 to transmit predetermined data. This is because the client server to be received may not be able to receive the transmission due to a power outage or the like, and data loss may occur.
If predetermined data is transmitted when necessary, real-time data can be obtained at a desired time, which is desirable. The predetermined data is the safety confirmation information F3 described above.
(Including those that have been accumulated so far) and personnel information,
Also, it refers to all or a part of the digital audio information F2 'and certain specific data required by the person who instructed the data transmission.

The client server 21 receives the accumulated safety confirmation information F3 and personnel information, and the digital voice information F2 ', and stores these information in a storage device such as storage inside the client server 21 and / or outside the client server 21. Can be memorized. The stored information can be called and displayed from the client terminal 22 connected to the client server. That is, the operator of the client terminal 22 can display, print, output a file, etc. on which terminal of which company which employee is currently in the disaster area and pass the data to the person who should judge the situation. You can

In the present embodiment, the safety confirmation information F3 (including accumulated information) and personnel information transmitted from the information transmission unit 13 to the client server 21, and the digital voice information of the digital voice information F2 '. Can be reproduced on the client terminal 22. The reproduced digital voice information, that is, the recorded voice message can be analyzed by the operator of the client terminal 22 or the like, and can be converted into predetermined safety confirmation information F3b. The converted safety confirmation information is added to the safety information F3 transmitted from the client terminal 22 by the operator, and the safety information can be updated. The updated information is stored in the client server, but the safety confirmation information F3b or the updated safety information F3 is transmitted from the client server 22 to the information transmitting unit 13 having a receiving function,
The contents of the safety information database 12a can be updated. When only the safety confirmation information F3b is fed back, there is an effect that the transmission time is short because the transmission amount is small, but it is necessary to update only specific data in the safety information database 12a, which may be slightly complicated. There is. In the present embodiment, although not always necessary, it is desirable to store the time when recording a voice message, the telephone number that has been called, etc. as accompanying data. This is because the update time is easy to find.

Since the voice message does not always cover all the necessary information, it is desirable to construct the database 12a so that the initial value of each item can be maintained. Employee identification is 1
Since it is not always 00% reliable, it is desirable to build a database 12a that allows the input of data with a certain probability of accuracy. The vague information is also part of the information, but it may cause confusion on the contrary, so it should be appropriately selected according to the situation at that time.

In the present embodiment, the monitor (operator) that monitors the client server 21 is
Regarding the digital voice information F2 ′, the data is converted from the voice information format into data F3b in a format such as a character that can be easily filed, and the converted data F3b is fed back to the safety information database 12a via the client server 21 and the network 20. For example, voice information is converted into data F3b in a predetermined format by a voice recognition device, and the converted data F3b is automatically converted into the client server 21 and the network 2.
It is also possible to feed back to the safety information database 12a via 0. As this voice recognition device,
For example, a voice spotting recognition technique can be used to recognize a voice immediately after that for each predetermined keyword and acquire it as predetermined safety confirmation information. Regarding this voice voice message recording format, it is necessary to educate such employees in advance and to write the voice message recording format by voice on the cards shown in FIGS. 6 and 7. , The recognition rate will be higher.

A manager or the like of the department to which the employee who wants to search can search using the client terminal 22 and print out necessary information or store it in a storage medium or the like to judge the correspondence to the subsequent work. it can.

FIG. 9 exemplifies the safety confirmation information of an employee displayed on the client terminal 22 or the like. The safety confirmation information includes company name, employee number, name, age, gender, work location, etc., which is information that identifies an employee, and the current safety status includes a contact phone number, date and time of report, status of injury and You can remember the state of the house. If the safety of the employee can be confirmed by another route, the safety confirmation information is input from this screen and the safety confirmation information database 12a is input.
May be sent to the user to prompt the user to update the safety confirmation information database 12a.

Next, each operation function of the screen of the client terminal 22 will be described. Login as screen specifications,
Main menu, safety status by company (department), safety status by individual, unconfirmed person list, safety status input, personnel information import, personnel information master maintenance, company name information master maintenance, account management, usage restriction settings.

For example, on the safety status screen for each company (department), the safety status for each company and each department can be browsed and searched. On the individual safety status screen, the safety status of each employee can be viewed and searched. On the unconfirmed person list screen, you can browse the list of employees whose safety is unconfirmed in the disaster area.

In the above description, the company has been described as a group and the employee has been described as an example of member. However, these are paid a predetermined cost, for example, both as a union and a member and as a membership association and its members. It is needless to say that the same description can be made for the above-described embodiment even for a company that provides such safety information management and a customer who has registered with the company.

Next, the overall operation of this system will be described. This system acquires, accumulates, and provides the safety confirmation information of the members at the time of disaster. Therefore, it is not always necessary to keep it in operation at times other than a disaster, and it is possible to normally suspend it. Also, since it is difficult to predict where a disaster will occur, it is desirable to have this system at a location that is a certain distance or more from the disaster area. Is desirable. That is, if a disaster occurs in the Kanto region, the Kansai system can be put into operation. In addition, when it is normally suspended, it is necessary to certify a disaster according to prescribed conditions and operate this system, but it is also possible to leave this to the judgment of the members of the group with the prescribed authority or its manager. Is. If you want to activate this automatically, it is possible to activate it with a predetermined signal generated by public broadcasting such as NHK as a trigger, and set an earthquake detector at a predetermined position, for example. However, it may be automatically activated in response to the detection. It is also possible to use the operation of an earthquake detection gas meter of a gas supply company or the like. According to this method, not only the time but also the place can be automatically determined, and the system at the optimum position can be activated at the optimum time.

On the other hand, the core system, which is the center of this system, has at least two interfaces with the outside. It is the telephone 1 and the information transmitter 13 that the members call. Here, the core system is composed of the information collecting unit 2, the database managing unit 12, and the information transmitting unit 13.

Therefore, the operation of this core system can also utilize these interfaces. That is,
A person who meets the prescribed requirements can turn a prescribed telephone number and open either or both interfaces by a prescribed operation (for example, input of a personal identification number). This opening and closing work can start the operation of this core system. May be.

Further, if the information transmitting unit 13 is used as an interface with the outside, the digital voice information F2 'stored in the voice information database 12b is transmitted to a core system external device, for example, a voice information analyzing device, and the outside of the system. In the sound information is analyzed in the safety confirmation information,
That is, after being converted into the data F3b, the information transmitting unit 13
Receives the data F3b, the database management unit 12
Based on the data F3b, the safety confirmation information F3 already stored and accumulated is updated. If the core system external device is used via the information transmitting unit 13, the analysis of the voice information and the conversion of the voice information into the safety confirmation information can be performed outside the system, and the core system can be downsized. is there. Furthermore, the employee safety information from the outside is obtained from the client terminal, the information is analyzed and converted, and the converted data is transmitted to the information transmission unit 13. It can be said that the information is updated.

On the contrary, if the voice information analysis device is installed in the core system, it is not necessary to output the voice information (voice message) to the outside of the core system, and the safety confirmation information can be automatically updated based on the voice message. You can also do it.

Further, since this system handles personnel information, it is desirable to limit the persons who can acquire, change or update information from this system from the viewpoint of protecting the privacy of the members. Therefore, it is desirable that only those who meet the specified requirements can do such a thing. Since this system automates many parts and can perform processing without the eyes of the general public, there is an advantage that the privacy of the members is less likely to be leaked than the predetermined person.

In the above description, the safety confirmation information input by communication means such as a telephone is temporarily stored in the safety confirmation information database 12a, but the safety confirmation information received later by the same employee or the like is overwritten. Or it has been updated. However, this does not necessarily have to be the case. For example, if the calling time and the like are stored at the same time and the data structure is such that the old and new are known, the safety confirmation can be made by only looking at the latest data. There is an advantage that not only can the information be viewed, but also the change over time of the safety confirmation information belonging to the same employee can be known. Although it has the effect of preventing the latest data from being accidentally lost due to a mistaken phone call, it requires more memory to store it, and makes it easier to create various information and matrices, which complicates the data structure. Things can happen.

[0095]

As described above, the members of the disaster-stricken area make a contact (telephone) to a predetermined number by a communication means such as a public telephone, a mobile phone, the Internet, and a wireless communication, and are automatically accepted by a voice guide. Although the safety information of the members, etc. is input, the safety confirmation information of the members, etc. is input. However, the safety information is stored in the database in an organized state based on the personnel information of the group. Not only is there an effect that the safety confirmation information can be quickly obtained, but the privacy of each member can be protected.

According to the present invention, even if an employee or a family member in the disaster area forgets matters such as the employee number and the date of birth, the voice message recording function is provided. You can confirm your safety. Further, since the safety information can be extracted from the recorded voice message and fed back to the safety information database, the data can be updated at any time. That is, since the voice data (voice message) is transmitted to the client terminal, it is once converted into a file format and fed back to the safety information database for storage, so that the content of the voice data can be read out as a file from any terminal thereafter. Since the search can be performed, the operability and convenience of the terminal can be improved.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a safety confirmation system according to the present invention.

FIG. 2 is a diagram for explaining a function of each unit of the system of FIG.

FIG. 3 is a voice flowchart for explaining how the voice guidance unit provides guidance in Japanese voice.

FIG. 4 is a voice flow chart for explaining how guidance in English voice from a voice guidance unit is performed.

FIG. 5 is a diagram showing a voice file table of voice guidance.

FIG. 6 is a diagram showing an example of an emergency call card that is handed in advance to all employees who belong to a company that employs this system.

FIG. 7 is a diagram showing another example of the emergency call card which is handed in advance to all the employees belonging to the company adopting this system.

FIG. 8 is a diagram showing an example of employee information extracted from a personnel information database.

FIG. 9 is a diagram exemplifying the safety confirmation information of an employee displayed on a client terminal.

FIG. 10 is a diagram showing a configuration of a conventional safety confirmation system.

[Explanation of symbols]

1 telephone 2 Information collection department 3 Receiver 4 Authentication Department 5 Voice guidance section 6 Safety information confirmation storage unit 7 Voice information storage 10 Processing unit 11 personnel information database 12 Database Management Department 12a Safety confirmation information database 12b Voice information database 13 Information transmitter 20 networks 21 Client server 22 Client terminal

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Masaaki Kishi             1-2-4 Kinshi, Sumida-ku, Tokyo American             International Group Co., Ltd. (72) Inventor Kei Hashiba             1-2-4 Kinshi, Sumida-ku, Tokyo American             International Group Co., Ltd. (72) Inventor Mark Eros             1-2-4 Kinshi, Sumida-ku, Tokyo American             International Group Co., Ltd. (72) Inventor Satoshi Kiuchi             1-2-4 Kinshi, Sumida-ku, Tokyo American             International Group Co., Ltd. (72) Inventor Masashi Umebayashi             1-2-4 Kinshi, Sumida-ku, Tokyo American             International Group Co., Ltd. F-term (reference) 5C086 AA22 BA30 CA30 CB40 DA14                       DA40 EA41 EA45 FA07                 5K015 GA02                 5K024 AA72 BB03 BB05 CC01 DD01                       FF06 GG05                 5K101 LL01 LL12 MM07 NN16 NN21                       RR11 TT06 VV07

Claims (15)

[Claims] 1. A call from a member in the disaster-stricken area is received via communication means, input of member information is prompted, and the input member information and personnel information of a group to which the member belongs are collected. An information collection unit that authenticates by collating and prompts the caller to input the safety confirmation information of the member, a database management unit that stores the input safety confirmation information, and the stored safety confirmation information A safety confirmation system characterized by including a core system having an information transmitting unit for transmitting via a communication network, wherein the information collecting unit selectively prompts a caller to record a voice message by voice. . 2. The information collecting unit includes a receiving unit that prompts input of member information, and an authentication unit that divides the input member information and the personnel information into a case where authentication is obtained and a case other than that. The safety confirmation system according to claim 1, further comprising: 3. The information collecting unit has a voice guiding unit that sends a voice guidance message to the caller when the receiving unit receives a call from the member or the like, and the voice guiding unit. Is for guiding the caller via the receiving unit to input the member information by voice guidance, and the information collecting unit, when the authentication is obtained based on the input member information. , Prompting the caller to input the safety confirmation information according to the voice guidance message, sending the input safety confirmation information, and if the authentication is not obtained, input the voice message according to the voice guidance message Prompting the caller to send out the voice message, from receiving the call to storing the safety confirmation information or recording the voice message. The safety confirmation system according to claim 1 or 2, wherein automatic response processing is performed during the period. 4. The database management unit inputs personnel information from outside the core system and stores the personnel information, and stores the safety confirmation information of the member in association with the personnel information. The safety confirmation system according to any one of items 1 to 3. 5. The safety confirmation system according to claim 1, wherein the information transmission unit has a function of receiving data from outside the core system. 6. The information collecting unit comprises a safety confirmation information storage unit for storing the safety confirmation information and a voice information storage unit for storing the voice message as voice data. The safety confirmation system described in any one. 7. The safety confirmation information stored in the database management unit is updated on the basis of information from outside the core system. Safety confirmation system. 8. The safety confirmation information according to claim 1, wherein the safety confirmation information stored in the database management unit is updated with information based on a recorded voice message. Confirmation system. 9. A signal processing unit for converting the safety confirmation information stored in the safety confirmation information storage unit and the voice message stored in the voice information storage unit into digital safety confirmation information and digital voice message information, respectively. However, the digital safety confirmation information and the digital voice message information are stored in the database management unit independently of each other, and the information transmitting unit independently transmits the digital safety confirmation information and the digital voice message information. The safety confirmation system according to any one of claims 6 to 8, further comprising: 10. A client server that receives the digital safety confirmation information and the digital voice message information via the communication network, and transmits the received safety confirmation information, and the digital safety confirmation information transmitted from the client server. And a client terminal having a function of receiving the digital voice message information and converting the received digital safety confirmation information and the received digital voice message information into a form that can be displayed on a monitor. Safety confirmation system. 11. The client server prompts an operator of the client terminal to analyze / convert / input the digital voice message information via the client terminal, and the analyzed / converted digital voice message information. 11. The safety confirmation system according to claim 10, further comprising: receiving the information from the client terminal and transmitting the information to the information transmitting unit via the communication network. 12. The information transmitting unit receives the analyzed and converted digital voice message information, transmits the analyzed and converted digital voice message information to the safety confirmation information database, and the database management unit The safety confirmation system according to claim 11, wherein the safety confirmation information already stored is updated based on the analyzed and converted digital voice message information. 13. A method of confirming safety confirmation information transmitted from a member or the like in a disaster area by a communication means at a client terminal via a communication network, wherein the information is transmitted from a member or the like in the disaster area by the communication means. Authentication is performed by collating the step of receiving a call, the step of prompting for the input of member information after receiving the call, and the personnel information of the group to which the member belongs after inputting the member information. Then, prompting the caller to input the safety confirmation information, storing the input safety confirmation information in association with the member information, and storing the stored safety confirmation information in a communication network. And displaying on the client terminal, and a step for prompting the caller to record a voice message by voice if the member is not authenticated. A method for confirming safety, comprising: 14. The step of storing the safety confirmation information in association with the member information includes a step of converting the safety confirmation information for each input item into digital data, and the individual digital data as the member information. Storing in association with each other, in the step of prompting the recording of the voice message,
A step of converting the recorded voice message into digital voice information, the step of transmitting the digital voice information via a communication network, and the step of reproducing the digital voice information by the client terminal. Item 13. The safety confirmation method according to Item 13. 15. The step of reproducing digital audio information on the client terminal further comprises the step of analyzing the reproduced audio information, converting it into corresponding safety confirmation information, and inputting it from the client terminal. The step of transmitting the safety confirmation information via the communication network, and the step of updating the stored safety confirmation information based on the transmitted safety confirmation information. 14. The safety confirmation method described in 14.