JP4886132B2 - Taxi dispatch processing system and dispatch center server - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a taxi dispatch system, and in particular, a dispatch center provided on a network receives access from a terminal carried by a user, and uses the position information acquired at the time of access to perform taxi vehicle dispatch processing. It relates to a taxi dispatch system.
[0002]
[Prior art]
A conventional taxi dispatch system will be described with reference to FIG.
[0003]
First, the customer 92 requests a taxi dispatch to the taxi dispatch center 91. Here, since the dispatch center 91 is operated for each taxi company, the customer 92 first selects one from the plurality of dispatch centers 91 and then receives the current location and the location where the vehicle is to be dispatched. Such position information is transmitted to the dispatch center 91.
[0004]
In the dispatch center 91 that has received the request for dispatch, all the taxi vehicles 93 that are managed and operated by the own center request location information all at once using taxi radio. The vehicle 93 that can respond to the vehicle allocation responds to this, and the vehicle allocation center 91 acquires the position information of the vehicle 93 that has responded. Then, the dispatch center 91 confirms from the acquired position information whether or not to accept the dispatch for one vehicle 93 that is considered to be in the optimum position for dispatch. In the vehicle dispatch center 91, when the vehicle 93 responds to the vehicle dispatch acceptance confirmation, the vehicle number and the like are notified to the customer 92 and the vehicle dispatch acceptance is completed.
[0005]
On the other hand, when there is no compatible vehicle 93, the dispatch center 91 notifies the passenger 92 that the dispatch cannot be performed. The customer 92 connects to another dispatch center 91 and repeats the same dispatch request until a vehicle that can be dispatched is found.
[0006]
[Problems to be solved by the invention]
In the conventional dispatch system, the dispatch center is operated for each taxi company. Therefore, the customer has to first select a dispatch center. As a connection method to each dispatch center, there is also a method of connecting to a dispatch center according to the area of use using the location information of the customer. However, the user needs to know in advance the contact information of the dispatch center that delivers vehicles in the area to be used, but it is troublesome to check the contact information for each area. Further, when the dispatching center that is in contact is busy, or when there is no vehicle that can handle the dispatching, the user needs to contact another dispatching center and is troublesome.
[0007]
Even if the dispatch center aims for efficient dispatch instructions, the dispatch instructions are only closed within the same dispatch center (taxi company), so even if there are vehicles from other companies that are in good condition for the passengers, it is not considered. . Therefore, it is impossible to compare which dispatch center (taxi company) is good with respect to the time required for dispatch and the dispatch fee.
[0008]
In addition, the customer needs to verbally explain the place (destination) that he / she wants to dispatch, but it may be difficult for the customer to explain the destination when dispatching in an unfamiliar place such as a destination. is there. Furthermore, in the conventional dispatch system using telephone reception, it is difficult for customers such as deaf people and hearing impaired persons to use the dispatch center alone. On the other hand, in the conventional dispatch system, it is necessary to set up a manned telephone reservation reception desk in the dispatch center, and it is difficult for the taxi company to operate to reduce the cost burden.
[0009]
In addition, even after the completion of the dispatch request reception, even if the destination changes or the number of passengers changes, etc., the passenger cannot contact the driver directly. It was inconvenient because it could hardly cope with the change.
[0010]
In particular, for a taxi company, if the dispatch request is canceled after the completion of the dispatch request, the time required for traveling to the dispatch destination is wasted. Furthermore, since the reservation fee and the travel fee to the destination are collected after the actual vehicle, there is no means for collecting the reservation fee in the case of cancellation.
[0011]
In addition, the conventional vehicle allocation system does not perform vehicle state management on a regular basis, acquires position information of each vehicle after receiving a vehicle allocation request, and selects candidate vehicles for allocation based only on the acquired position information. For this reason, the state of the vehicle (actual vehicle, empty vehicle, forwarding, etc.) cannot be grasped, and it is necessary to check whether or not the vehicle can be allocated to almost all vehicles, and there is a problem that an efficient vehicle allocation instruction cannot be performed. That is, conventionally, in consideration of the frequency of communication with a vehicle, a request for vehicle position information and a response by voice using a taxi radio are used for the response. However, the driver often misses the report due to customer service or leaving the vehicle, and further, there is a problem that the response burden of the dispatcher cannot be reduced.
[0012]
The dynamic management system that constantly confirms the position of an existing vehicle is often expensive and difficult to introduce, and it cannot be used together with a telephone reservation. In addition, in the position information acquisition system using GPS (Global Positioning System), the vehicle-side terminal is expensive, and in the case of a body-fixed terminal, the terminal can be easily used for inspection, repair, vehicle replacement, etc. It cannot be relocated, and costs and labor are heavy.
[0013]
In addition, taxi radio allocation is now tight, making it difficult to enter new markets and expand business areas.
[0014]
Because of these problems, the realization of a vehicle allocation system that manages vehicle allocation on a nationwide scale, is efficient, and can flexibly respond to changes in the situation, and does not use taxi radio and has a low cost burden. Is desired.
[0015]
An object of the present invention is to periodically manage the position information and operation state of a vehicle to be operated, acquire the position information of the user at the time of user dispatch request, It is to realize a vehicle allocation system that selects vehicles with optimal vehicle allocation conditions using position information and efficiently distributes vehicles.
[0016]
Furthermore, the object of the present invention is to enable the user and the driver of the vehicle to directly contact each other when the situation change occurs after the completion of the request for dispatching the vehicle, and to ensure that the cancellation of the dispatch request occurs. It is to realize a vehicle allocation system that can collect reservation fees.
[0017]
Furthermore, an object of the present invention is to realize a vehicle allocation system that allows a driver-side terminal to be moved at low cost and easily even when a vehicle is replaced.
[0018]
[Means for Solving the Problems]
In order to achieve the above object, the present invention provides a vehicle terminal provided in a vehicle provided for a vehicle dispatch service, a customer terminal possessed by the customer, A company terminal provided in each of a plurality of companies operating the vehicle; The vehicle terminal or the wireless terminal using a wireless packet communication network or a mobile phone network Above Customer terminal Or the company terminal A taxi dispatch processing system comprising a vehicle dispatch center capable of transmitting and receiving data and a vehicle terminal, a customer terminal , Company terminal The vehicle dispatch center (server) includes the following means.
[0019]
The vehicle terminal includes driver information storage means for storing driver information including vehicle / driver identification information for identifying the vehicle or a driver on board and access information for the vehicle terminal, and position detection means for detecting the position of the vehicle. And a state notifying means for notifying the vehicle dispatch center of the vehicle position and the operation state periodically or at a predetermined opportunity, holding an operation state indicating whether or not the vehicle is capable of handling at least a vehicle. From the vehicle dispatch center, the location of the customer who is the vehicle dispatch destination , Interest Customer identification information for identifying customers and the above Owned by the customer Accepting a vehicle allocation reservation with customer information including access information to the user terminal, For accepted dispatch reservations After the dispatch vehicle is determined, return the reservation confirmation with the driver information, or Dispatch center To said For reservation confirmation Accepted dispatch request interruption , Confirm the suspension of the received dispatch request Reservation reservation processing means for returning to the dispatch center, and communication processing means for performing a call or data communication with the user terminal based on access information to the user terminal.
[0020]
Further, the user terminal includes user information storage means for storing user identification information for identifying the user and access information for the user terminal, position detection means for detecting the position of the user, Notifying the dispatch center of a dispatch request including the location of the customer as the dispatch destination, the customer identification information, and the user terminal access information, or notifying the dispatch request suspension, or the dispatch center Reservation processing means for receiving a vehicle allocation request reception including the vehicle / driver identification information and the vehicle terminal access information, and communication processing means for performing a call or data communication with the vehicle terminal based on the vehicle terminal access information. Prepare.
[0021]
Further, the customer terminal includes an electronic payment processing means for paying the reservation fee or the boarding fee charged at the dispatch center using an electronic payment organization.
[0022]
Further, the vehicle allocation center includes company information storage means for storing company information including company identification information for identifying a company that operates the vehicle and access information for the company terminal of the company, and the driver information of the vehicle. Vehicle information storage means for storing in association with company identification information of a company operating the vehicle, customer information storage means for storing the user information of the user, at least the vehicle position and the operation from the vehicle Vehicle position state storage means for receiving and storing the state, map data storage means for storing map information including map data and address data of the area where the vehicle is to be dispatched, and the user position with reference to the map information And a vehicle allocation processing means for selecting a vehicle to be a vehicle allocation candidate based on the vehicle position and the operation state, and an address display is detected from the customer position with reference to the map information And address detection means that, Accepting a vehicle allocation request to which the customer location as the vehicle allocation destination and the customer information are added from the user terminal Above Selected based on request for dispatch To a candidate for dispatch Before A vehicle allocation reservation to which the customer location and the customer information are added is notified, a vehicle allocation vehicle is determined from a vehicle allocation candidate responding to the vehicle allocation reservation, and the vehicle allocation is determined with respect to the user terminal after the vehicle allocation vehicle is determined. Return the dispatch request reception with the driver information of the vehicle Dispatch vehicle Change operation status to forward, or , User terminal The vehicle terminal of the vehicle to be dispatched that has been determined for the vehicle allocation reservation based on the vehicle allocation request by accepting the vehicle allocation request interruption from the vehicle allocation request Suspend the dispatch request notification And said Dispatch vehicle Reservation accepting means for changing the operating state to an empty vehicle.
[0023]
Also, The company terminal includes communication processing means for performing data communication with the dispatch center, vehicle information storage means for the dispatch center, or registration means for registering the driver information or the user information in the customer information storage means, and the dispatch A reference means for referring to the driver information of the vehicle information storage means of the center or the processing result of the reservation receiving means; Prepare.
[0024]
In addition, the dispatch center further calculates billing information storage means for storing the number of times that the dispatch reservation has been received in association with the company identification information, and calculates a usage fee for the company based on the number of times that the dispatch reservation has been accepted. And billing / settlement processing means for processing billing or settlement of the usage fee. In addition, the dispatching center sends a reservation fee or a boarding fee for dispatching when the dispatch request reception is transmitted to the user terminal or when a notification that the operating state of the dispatched vehicle has changed from an actual vehicle to an empty vehicle is received. At that time, a billing / settlement processing means for billing or settlement using an electronic settlement organization is provided. The dispatch center includes statistical collection means for statistically processing the information stored in the dispatch center server and transmitting the result to the taxi company that owns the vehicle.
[0025]
Each means of the present invention can be realized by a program that can be installed and executed by a computer. The program executed by the computer can be stored in an appropriate recording medium such as a portable medium memory, a semiconductor memory, or a hard disk that can be read by the computer, and is provided by being recorded in these recording media, or It is provided by transmission / reception using various communication networks via a communication interface.
[0026]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 shows a configuration example of a vehicle allocation processing system according to the present invention.
The dispatch center 1 includes an Internet 6 (hereinafter referred to as the Internet 6) through which a customer terminal 2, a driver terminal 3, a taxi company terminal 4, an electronic payment agency 5, etc. pass through a wireless communication network such as a wireless packet communication network or a mobile phone network. This is an ASP (Application Service Provider) that can be connected via the Internet. The dispatch center 1 can be accessed from, for example, an online reception desk on the Internet 6 that can be connected by a mobile phone.
[0027]
The user terminal 2 carried by the user has either a GPS 8 reception function or a position information support function using a base station 71 of a mobile phone network / phone line 7 (hereinafter referred to as a mobile phone network 7). And a terminal having an Internet connection function, such as a mobile phone, a PHS having a position information acquisition function, and a PDA with a call function. The customer terminal 2 transmits and receives data to and from the dispatch center 1, driver terminal 3, taxi company terminal 4, and electronic payment institution 5 in the form of Internet mail via the mobile phone network 7.
[0028]
The driver terminals 3 a and 3 b carried by the driver who is on board the taxi have the same functions as the customer terminal 2.
[0029]
In this embodiment, each of the customer terminal 2 and the driver terminals 3a and 3b may use the Internet 6 to connect to the dispatch center 1 and execute a program necessary for receiving the dispatch service provided by the dispatch center 1. It is assumed that the terminal has a mobile phone call function. A program that operates on the customer terminal 2 or the driver terminals 3a and 3b is distributed from the vehicle dispatch center 1 except for the Internet browser, and is automatically operable.
[0030]
The customer terminal 2 and the driver terminals 3a and 3b use the Internet 6 to transmit and receive data to and from the dispatch center 1, the driver terminal 3, the taxi company terminal 4, and the electronic payment agency 5.
[0031]
The taxi company terminal 4 is a computer terminal including an Internet browser that can access the dispatch center 1. The taxi company terminal 4 may have a function of connecting to the mobile phone network 7 via the telephone modem 72 and performing a telephone reservation agent.
[0032]
The electronic payment organization 5 is a facility that uses a function corresponding to Internet banking using the Internet 6 or the mobile phone network 7 to pay for a reservation fee, a boarding fee, and a usage fee for the dispatch center 1.
[0033]
If necessary, the user and the driver can talk with the customer terminal 2 and the driver terminals 3a and 3b using the mobile phone network 7. The user terminal 2 and the taxi company terminal 4 or the driver terminals 3a and 3b and the taxi company terminal 4 can make a call using the mobile phone network 7 including a telephone line network.
[0034]
FIG. 2 shows an outline of the processing of the present invention.
The customer terminal 2 uses the customer information including the mobile phone number / mail address of the customer terminal 2 stored in advance in the terminal, the location information acquired by the location information acquisition function, the delivery destination, the desired delivery time, etc. A dispatch request to which a dispatch condition including “is added is transmitted to the dispatch center 1.
[0035]
The dispatch center 1 selects a vehicle in the vicinity of the dispatch destination based on the position information received from the user terminal 2 and the dispatch condition, and sends it to the driver terminal 3 (3a, 3b) possessed by the driver of the selected vehicle. On the other hand, a reservation notification including the dispatch destination and the customer information is notified all at once, and an unoccupied vehicle capable of handling the dispatch is confirmed.
[0036]
In the driver terminal 3 that has received the reservation notice, if the driver sees the vehicle allocation destination and the vehicle allocation conditions displayed on the display unit of the terminal and can accept the vehicle allocation request, the driver stored in the terminal in advance. The reservation reception to which the driver information including the mobile phone number / mail address of the terminal 3 and the vehicle information is added is immediately returned to the dispatch center 1. Thereafter, when the reservation acceptance confirmation is received from the dispatch center 1, the vehicle state is immediately forwarded to the dispatch destination.
[0037]
For example, when the vehicle of the driver terminals 3a and 3b shown in FIG. 1 is in the vicinity of the dispatch destination, when the driver terminal 3a is in the empty state and the driver terminal 3b is in the actual vehicle state, the dispatch center 1 is the vehicle of the driver terminal 3a. Only send booking notices. If any vehicle is in an empty state, the reservation acceptance confirmation is notified to the driver terminal 3a that has returned the reservation acceptance first, and the reservation acceptance completion is notified to the driver terminal 3b.
[0038]
In the dispatch center 1, when the reservation acceptance is received from the driver terminal 3, the reservation completion with the received driver information and the reservation number added is transmitted to the customer terminal 2. When the reservation completion confirmation is received from the customer terminal 2, the reservation fee is charged and the payment process is performed via the electronic payment organization 5.
[0039]
The customer can receive the reservation completion from the vehicle dispatch center 1 and can confirm the reservation number displayed on the display unit of the customer terminal 2, the vehicle number to be dispatched, the driver name, etc., and wait for the vehicle dispatch.
[0040]
During this time, when the destination is changed, the destination is not found, the road is congested, and the vehicle does not arrive within the desired delivery time, either the customer terminal 2 or the driver terminal 3 Even from the side, a call can be made to the other party and contact can be made through a call. The mobile phone number of the customer terminal 2 or the driver terminal 3 notified via the dispatch center 1 at the time of request for dispatch and reservation is displayed and confirmed by the customer or driver using the number non-notification function. It is assumed that the data type that can be processed only by a program inside the terminal that cannot be used is passed.
[0041]
Further, when the dispatching request suspension (cancellation) is notified from the customer terminal 2 to the dispatching center 1, the dispatching center 1 immediately notifies the driver terminal 3 of the dispatching request suspension and cancels the dispatching. Furthermore, the driver on board can make a telephone contact with the taxi company through the driver terminal 3 and the taxi company terminal 4.
[0042]
When the passenger gets on the vehicle to which the vehicle has been dispatched, the driver terminal 3 changes the vehicle state from forward to actual vehicle and transmits it to the dispatch center 1.
[0043]
When the passenger gets off at the destination, the driver terminal 3 changes the vehicle state from an actual vehicle to an empty vehicle and transmits it to the dispatch center 1. The customer terminal 2 transmits / receives data necessary for electronic payment of the boarding fee to / from the electronic payment organization 5. Thereafter, the dispatching center 1 performs settlement processing of the user's usage fee and the boarding fee with the electronic settlement organization 5.
[0044]
Further, the taxi company terminal 4 can refer to or download vehicle information, reservation information, statistical information, billing information, and the like by accessing the dispatch center 1. Further, the taxi company terminal 4 transmits information for supporting various drivers to the dispatch center 1 or performs electronic settlement by the electronic settlement organization 5 on the usage fee of the dispatch center 1.
[0045]
As described above, according to the present invention, it is possible to efficiently make a vehicle allocation request only to a vehicle that can support vehicle allocation based on the position and state of the vehicle.
[0046]
In addition, if necessary, the customer and the driver can contact each other directly without going through the dispatch center 1 or the taxi company, and can flexibly cope with the situation after the reservation.
[0047]
In addition, since the reservation fee is charged when the reservation is established, it is possible to solve the problem that it becomes impossible to collect the reservation fee when a cancellation occurs after confirmation of the reservation.
[0048]
Hereinafter, processing in the embodiment of the present invention will be described in more detail.
In FIG. 3, the structural example of each means of the customer terminal 2 is shown. The user terminal 2 includes a control unit 21, a position detection unit 22, a reservation processing unit 23, an electronic payment unit 24, a communication processing unit 25, a call processing unit 26, an input / output unit 27, a storage unit 28, and a customer information table 29. Have.
[0049]
The control unit 21 is means for controlling each unit of the customer terminal 2 and the storage unit 28.
The position detection unit 22 is means for acquiring position information of the user terminal 2 by a position information detection function of a mobile phone using the base station 71. Note that the position detection unit 22 may be a means for acquiring position information by the reception function of the GPS 8.
[0050]
The reservation processing unit 23 is a unit that connects to the dispatch center 1 based on an input from the input / output unit 27 and makes a dispatch request or a cancellation notification.
[0051]
The electronic settlement unit 24 is means for performing electronic settlement using the electronic settlement organization 5.
The communication processing unit 25 is means for transmitting / receiving data generated by the reservation processing unit 23 or the electronic payment unit 24 to / from the dispatch center 1, the taxi company terminal 4 or the electronic payment organization 5 via the Internet 6.
The call processing unit 26 is means for performing call processing via the mobile phone network 7.
[0052]
The input / output unit 27 is means for accepting user input data by button operation or outputting data acquired via the communication processing unit 25 by a display or a voice output function.
[0053]
The storage unit 28 is a built-in memory that stores data temporarily generated inside the customer terminal 2 or received data.
[0054]
The customer information table 29 is a table including a customer number, a customer name, a mail address of the customer terminal 2, a telephone number of the customer terminal 2, and other incidental information. In the other incidental information, characteristic information such as the user's age and gender, a vehicle type desired as a vehicle allocation condition, and the like are stored. Information stored in the customer information table 29 is stored in the customer terminal 2 in advance, and is used as initial information at the time of member registration, authentication information at the time of service use, and detailed designation information for vehicle allocation conditions.
[0055]
FIG. 4 shows a configuration example of each means of the driver terminal 3. The driver terminal 3 includes a control unit 31, a position detection unit 32, a status notification unit 33, a reservation securing unit 34, a communication processing unit 35, a call processing unit 36, an input / output unit 37, a storage unit 38, and a driver information table 39. Have.
[0056]
The state notification unit 33 is a means for notifying the dispatch center 1 of state information such as an empty vehicle, an actual vehicle, and forwarding of a vehicle on which the driver carrying the driver terminal 3 is on board.
[0057]
When the reservation securing unit 34 receives a reservation notification, which is a vehicle allocation request, from the vehicle dispatching center 1, it receives a driver instruction through the input / output unit 37, generates a reservation acceptance, returns it to the vehicle dispatching center 1, and This is a means for returning a confirmation in response to a reservation reception response from. Furthermore, the reservation securing unit 34 receives a reservation completion, a dispatch stop (cancellation), etc., which are notifications that other vehicles have completed the reservation acceptance, and displays them on the input / output unit 37, or a dispatch stop (cancel). Upon receipt, the confirmation is returned to the dispatch center 1.
[0058]
The driver information table 39 is a table including a driver number, a company number, a person in charge, a mail address of the driver terminal 3, a telephone number of the driver terminal 3, and other incidental information. In the other incidental information, taxi company member information and the like are stored. The driver information table 39 is stored in advance in the driver terminal 3, and is generated when used for updating authentication information when using the service and correspondence information between the vehicle and the driver.
[0059]
The control unit 31, the position detection unit 32, the communication processing unit 35, the call processing unit 36, the input / output unit 37, and the storage unit 38 are the control unit 21, the position detection unit 22, and the communication processing unit of the customer terminal 2 shown in FIG. 25, the call processing unit 26, the input / output unit 27, and the storage unit 28.
[0060]
However, the position detection unit 32 periodically acquires position information by the timer function of the control unit 31 or acquires position information in synchronization with the vehicle state notification of the state notification unit 33.
[0061]
In FIG. 5, the example of a structure of each means of the dispatch center 1 is shown. The dispatch center (server) 1 includes a control unit 101, a dynamic management unit 102, a reservation receiving unit 103, a dispatch processing unit 104, a billing / settlement unit 105, a statistics collection unit 106, an address search unit 107, a map reference unit 108, a communication process. Unit 109, storage unit 110, taxi company management table 120, vehicle management table 121, vehicle position state management table 122, customer management table 123, reservation management table 124, billing management table 125, statistical information management table 126, map data 127 have.
[0062]
The control unit 101 is a unit that controls each unit, storage unit, and each table of the dispatch center 1.
[0063]
The behavior management unit 102 is a means for referring to the vehicle position state management table 122 and receiving position information and state information from the driver terminal 3 to perform vehicle behavior management.
[0064]
When the reservation receiving unit 103 receives a vehicle allocation request from the user terminal 2, the reservation receiving unit 103 generates a reservation management table 124 with reference to the vehicle management table 121 and the customer management table 123, and transmits a reservation notification to the driver terminal 3. It is means for receiving a reservation reception from the driver terminal 3 and notifying a vehicle other than the vehicle that has received a reservation of the completion of the reservation reception. In addition, the reservation receiving unit 103 is a means for delivering a notification and confirmation of suspension (cancellation) of a vehicle allocation request between the customer terminal 2 and the driver terminal 3.
[0065]
The vehicle allocation processing unit 104 refers to the vehicle location state management table 122 to select candidate vehicles to be allocated based on the location information of the passengers and the vehicle allocation conditions, and the position and status of the selected vehicle and the position of the reserved customer It is a means for managing information and the like.
[0066]
The billing / settlement unit 105 refers to the booking management table 124 and the billing management table 125, billing and settlement processing for collecting the reservation fee, boarding fee, and usage fee of the dispatch center 1 using the electronic settlement organization 5. It is a means to perform.
[0067]
The statistics collection unit 106 is a means for collecting and providing reservation status, reservation consumption status, statistical information, billing information, and the like with reference to the statistical information management table 126 in response to a request from the taxi company terminal 4.
[0068]
The address search unit 107 refers to the map data 127 and is a means for searching for an address based on position information from the customer terminal 2 for inputting a dispatch position to be transmitted to the driver terminal 3.
[0069]
The map reference unit 108 is means for plotting and referring to the map data 127 on the position and state of the vehicle, the position of the customer who requested the vehicle allocation, and the like.
[0070]
The communication processing unit 109 is means for performing data transmission / reception via the Internet 6 with the customer terminal 2, the driver terminal 3, the taxi company terminal 4, or the electronic settlement organization 5.
[0071]
The storage unit 110 is an internal memory that stores data that each means of the vehicle dispatch center 1 acquires or temporarily generates.
[0072]
FIG. 6 shows a data configuration example of a table stored in the dispatch center 1.
As shown in FIG. 6A, the taxi company management table 120 includes a company number, a company name, a name of a person in charge, an e-mail address of the taxi company terminal 4, a telephone number, and other incidental information, to which vehicles and drivers belong. This table manages taxi company information. The data in the taxi company management table 120 is used as route information for authentication at the time of service use and various information belonging to the taxi company.
[0073]
As shown in FIG. 6B, the vehicle management table 121 includes a vehicle number, a company number, a driver number, a driver name, an e-mail address, a telephone number, and other incidental information. It is a table to be managed. The data in the vehicle management table 121 is used as authentication information when the vehicle uses the service, and correspondence information between the vehicle and the driver.
[0074]
As shown in FIG. 6C, the vehicle position state management table 122 includes a vehicle number, a state acquisition date and time, vehicle position information, a vehicle state, a reservation state, and a reservation number. It is a table in which a history of changes is accumulated. The vehicle state indicates at least whether or not the vehicle can be dispatched, and stores an empty vehicle, an actual vehicle, a forwarding vehicle, and the like. The reservation state indicates whether a reservation is accepted. The data in the vehicle position state management table 122 is used as tracking information such as traveling history and actual vehicle performance provided to the taxi company. Further, since the current position and the vehicle state can be detected from the latest state of the vehicle position state management table 122, the vehicle position state management table 122 is used for selecting a vehicle to be dispatched.
[0075]
As shown in FIG. 6D, the customer management table 123 includes a customer number, a customer name, a mail address, a telephone number, and other incidental information, and is a table for managing customer information. The customer management table 123 is used as detailed information of the user to be authenticated and notified to the driver when the user uses the service. The data of the customer management table 123 is automatically registered by the control unit 101 based on the customer information table 29 of the customer terminal 2 or registered by customer registration from the taxi company terminal 4. The
[0076]
As shown in FIG. 6E, the reservation management table 124 includes a reservation number, reception date / time, customer number, driver number, customer location information, dispatch time, correspondence status, settlement status, settlement date and time. It is the table which manages the information of the dispatch request from. The reservation management table 124 is created when a delivery request is received from the customer terminal 2. The correspondence status of the reservation management table 124 is used as information for selecting a vehicle to be dispatched and monitoring information of the handling status by the dynamic management unit 102 sequentially updating the dispatch, actual vehicle, end, etc. by the process until the dispatch is completed. Is done.
[0077]
In addition, the customer location information is used to select the vehicle to be dispatched, and the driver of the selected vehicle is given the address and nearby target from the customer location information (longitude / latitude) along with the detailed customer information. Search and convert it into information that is easy to understand for the driver.
[0078]
As shown in FIG. 6 (F), the charge management table 125 includes year / month, company number, vehicle number, number of reservations, number of cancellations, payment status, and payment date / time. Is a table for managing the counter information. The data in the accounting management table 125 is also used as unsettled management information. The number of reservations indicates the number of times from the vehicle allocation request to the user's actual vehicle, and the number of cancellations indicates the number of cancellations after the vehicle allocation request (reservation reception) is completed.
[0079]
As shown in FIG. 6G, the statistical information management table 126 is made up of an area classification, a date, a time zone, the number of reservations, and the number of cancellations. The data of the statistical information management table 126 is used as statistical information provided to the taxi company.
[0080]
The map data 127 is data that the dynamic management unit 102 and the vehicle allocation processing unit 104 refer to in order to map the position of the customer and the position of the vehicle.
[0081]
In FIG. 7, the structural example of each means of the taxi company terminal 4 is shown. The taxi company terminal 4 includes a control unit 41, an Internet browser 42, a communication processing unit 43, a call processing unit 44, an input / output unit 45, and a storage unit 46.
[0082]
The control unit 41 is a unit that controls each unit of the taxi company terminal 4 and the storage unit 46.
[0083]
The internet browser 42 is a means for accessing the dispatch center 1 or the electronic payment organization 5 for registration or change of members and vehicles, acquisition of various history information or statistical information, and electronic payment processing.
[0084]
The communication processing unit 43 is means for transmitting / receiving data to / from the dispatch center 1, the driver terminal 3, and the electronic settlement agency 5. For example, reservation status, consumption status, statistical information, billing information, and the like are received from the dispatch center 1.
[0085]
The call processing unit 44 is means for making a call through the user terminal 2 and the driver terminal 3, the mobile phone network 7 and the modem 72.
[0086]
The input / output unit 45 is a keyboard, a mouse, a printer, a display device, or the like.
[0087]
The storage unit 46 is an internal memory or an external storage device that stores data acquired or generated by each means of the dispatch center 1.
[0088]
The processing flow of the present invention will be described with reference to FIG.
A customer who wishes to dispatch a taxi needs to register in advance to receive the service provided by the dispatch center 1. The user inputs necessary information through the input / output unit 27 of the customer terminal 2. The data for membership registration input by the customer is stored in the customer information table 29 of the customer terminal 2 and further transmitted to the dispatch center 1. The dispatch center 1 receives the transmitted member registration data, assigns a customer number as identification information, and stores it in the customer management table 123. The dispatch center 1 returns the customer number to the customer terminal 2, and the customer terminal 2 stores the customer number in the customer information table 29. Note that the customer number may be stored in advance in the customer information table 29 of the user terminal 2.
[0089]
It is also necessary to register a taxi company that provides vehicles to be dispatched through the dispatch center 1. The taxi company stores data necessary for driver registration in the driver information table 39 of the driver terminal 3 possessed by the driver on board the vehicle. When the taxi company performs registration by sending data for company member registration, data (driver information) in the driver information table 39 for vehicle registration, and a vehicle number, the dispatch center 1 receives the registered company registration data. A company number is assigned to the data and stored in the taxi company management table 120. In the dispatch center 1, a company number is assigned to the received driver information and vehicle number and stored in the vehicle management table 121.
[0090]
A user who wishes to dispatch a vehicle inputs a vehicle allocation condition through the input / output unit 27 of the customer terminal 2. FIG. 9 shows an example of a vehicle allocation condition input screen. When the customer wants to receive a vehicle allocation service, the vehicle allocation condition input screen is displayed from the main menu screen (not shown), and the desired vehicle allocation time, the number of users, etc. are input. Then, the position information is acquired by the position detector 22. A vehicle allocation request to which the customer information stored in the customer information table 29, the location information, and the vehicle allocation conditions are added is transmitted to the vehicle allocation center 1. The dispatch request transmission is performed by selecting the dispatch request transmission on the screen shown in FIG.
[0091]
In the dispatch center 1, the reservation acceptance unit 103 receives a dispatch request from the customer terminal 2, generates a customer management table 123 from the received customer information, gives the reception date and reservation number and the customer information. The reservation management table 124 is generated from (user number). Then, the reservation receiving unit 103 passes the position information and the vehicle allocation conditions in the customer information to the vehicle allocation processing unit 104.
[0092]
The vehicle allocation processing unit 104 selects compatible vehicles. The vehicle allocation processing unit 104 maps the user location information (longitude / latitude) and the vehicle location information (longitude / latitude) acquired from the dynamic management unit 102 on the map data 127 of the corresponding area obtained through the map reference unit 108. Then, a predetermined number of empty vehicles that meet the vehicle allocation conditions transmitted by the customer, that is, in the vicinity of the customer are selected.
[0093]
For example, if the desired dispatch time is 10 minutes as a dispatch condition, an empty vehicle is selected from the vehicles mapped within a range that can reach the location of the customer within 10 minutes. Here, if the vehicle in the empty state is not mapped within the range, the vehicle in the actual vehicle state mapped within the range of the dispatch condition is selected. This is because there is a possibility that the passenger gets off the vehicle immediately even in the actual vehicle state, and the driver may receive a reservation notification. Further, if the vehicle is not mapped within the range of the vehicle allocation condition, the candidate vehicle is selected by expanding the range to near the boundary of the range.
[0094]
Further, the address search unit 107 converts the location information of the customer into an address display or a target display, and returns the result to the reservation receiving unit 103.
[0095]
The reservation receiving unit 103 sends a reservation notification to the vehicle selected by the dispatch processing unit 104 with a reservation content generated from a part of the destination and customer information obtained from the address search unit 107, and sends a reservation notification. Waiting for reception reception. The control unit 101 starts reservation reception timer monitoring.
[0096]
The driver terminal 3 receives a reservation notification from the dispatch center 1, and transmits a reservation acceptance if it can handle the dispatch. FIG. 10 shows an example of a reservation notification reception screen. In the reservation notification, the reservation date / time, reservation number, dispatch time, destination target, and customer's name are displayed on the screen as the reservation details, so the driver determines whether to accept the reservation by looking at the reservation notification reception screen can do.
[0097]
The reservation receiving unit 103 of the dispatch center 1 transmits a notification of no empty vehicle to the customer terminal 2 at the time of timeout.
[0098]
When the reservation reception is received before the time-out, the vehicle that has transmitted the reservation reception is determined as the dispatching vehicle, and the dispatching instruction with the mail address / phone number of the customer terminal 2 is transmitted to the driver terminal 3 , Waiting to receive the dispatch instruction confirmation. The control unit 101 starts monitoring the vehicle allocation instruction confirmation timer. The mail address / telephone number of the customer terminal 2 is transmitted in a data type that cannot be confirmed by the input / output unit 37 of the driver terminal 3.
[0099]
When the driver terminal 3 receives the dispatch instruction from the dispatch center 1, the driver terminal 3 transmits a dispatch instruction confirmation to the dispatch center 1, and makes the vehicle display forward.
[0100]
When the reservation reception unit 103 of the dispatch center 1 receives the dispatch instruction confirmation, it transmits a reservation completion notice to candidate vehicles other than the dispatch instruction vehicle. The reservation reception unit 103 transmits a vehicle allocation request reception notification including driver information to be allocated to the customer terminal 2, updates the corresponding state of the reservation management table 124 to forward, and further manages the vehicle position state management. The vehicle state and reservation state of the table 122 are updated.
[0101]
The billing / settlement unit 105 performs billing / settlement processing for the reservation fee and updates the billing management table 125.
[0102]
FIG. 11 shows an example of a reservation confirmation reception screen displayed on the customer terminal 2. The user can authenticate the user by presenting the reservation confirmation reception screen to the driver upon arrival of the dispatched vehicle, and the driver confirming the reservation content. Further, the reservation fee to be charged is displayed on the reservation confirmation reception screen, and the user can confirm the charging or settlement of the reservation fee.
[0103]
When the vehicle arrives at the destination and the passenger gets on, the driver terminal 3 transmits a notification of completion of dispatch to the dispatch center 1, and the dispatch center 1 returns confirmation, and the vehicle state in the vehicle position state management table 122 becomes the actual vehicle. Update.
[0104]
After that, when the passenger gets off at the destination, the driver terminal 3 transmits an actual vehicle completion notification to the dispatch center 1, and the dispatch center 1 returns confirmation and updates the vehicle state in the vehicle position state management table 122 to an empty vehicle. .
[0105]
FIG. 12 shows an example of a vehicle allocation interruption completion screen displayed on the customer terminal 2 when a vehicle allocation interruption (cancellation) is notified from the user after accepting the reservation. The user can confirm the completion of the vehicle dispatch interruption (cancellation) on the vehicle dispatch suspension completion screen. Note that the reservation fee amount to be charged / settled may be displayed on the dispatch stop completion screen, and the user can confirm the reservation fee amount to be charged / settled.
[0106]
13 to 24 show processing flowcharts of the respective terminals. FIG. 13 is a process flowchart of the vehicle allocation request process in the customer terminal 2.
[0107]
In the customer terminal 2, the reservation processing unit 23 inputs a customer dispatch condition through the input / output unit 27 (step S <b> 1), acquires position information through the position detection unit 22 (step S <b> 2), and passes through the input / output unit 27. A dispatch request operation is input (step S3), a dispatch request is transmitted to the dispatch center 1 by the communication processing unit 25 (step S4), and the controller 21 starts timer monitoring (step S5).
[0108]
Waiting for the input of the dispatch request interruption from the user (step S7), if no dispatch request is input (step S8), waiting for a response from the dispatch center 1 (step S9), if the response is reservation complete (Step S10), the reservation completion is displayed on the input / output unit 27 (Step S11). If the response is that there is no empty vehicle (step S10), no empty vehicle is displayed on the input / output unit 27 (step S12).
[0109]
Further, when the timer monitoring (step S5) times out (step S6), or when the dispatch request suspension is input (step S8), the dispatch request suspension is displayed on the input / output unit 27 (step S13). Then, the dispatch request interruption and the response are transmitted / received to / from the dispatch center 1 through the communication processing unit 25 (step S14).
[0110]
It should be noted that the processing of waiting for input of the dispatch request interruption (step S7) and waiting for response reception (step S9) is not before or after the start of the processing.
[0111]
FIG. 14 is a process flowchart of the dispatching process in the customer terminal 2. In the customer terminal 2, when the dispatching interruption is input by the input / output unit 27 (step S <b> 20), the reservation processing unit 23 transmits and receives the dispatching suspension and the response to the dispatching center 1 through the communication processing unit 25. (Step S21), the input / output unit 27 displays the completion of the dispatch of the vehicle (Step S22).
[0112]
FIG. 15 and FIG. 16 are process flowcharts of the dispatch request acceptance process in the dispatch center 1.
[0113]
In the dispatch center 1, the reservation accepting unit 103 waits for reception of a dispatch request from the customer terminal 2 (step S30). When there is a dispatch request (step S31), reservation information is generated and stored in the reservation management table 124. In step S32, the vehicle allocation processing unit 104 selects a vehicle allocation candidate vehicle to be described later (step S33).
[0114]
When there is a selected vehicle (step S34), the reservation receiving unit 103 transmits a reservation notification to the driver terminal 3 of the selected vehicle through the communication processing unit 109 (step S35), and at the same time, the control unit 101 Timer monitoring for reservation acceptance is started (step S36).
[0115]
The reservation accepting unit 103 waits for reception of the dispatch request interruption from the customer terminal 2 (step S38), and if there is no reception of the dispatch request interruption (step S39), waits for the reservation acceptance reception (step S40). If there is a reception (step S41), the dispatch vehicle is determined as the dispatch vehicle (step S42), and a dispatch instruction is transmitted to the dispatch vehicle (step S43). Then, timer monitoring for confirming the dispatch instruction is started (step S44).
[0116]
The reservation receiving unit 103 waits for reception of the dispatch request interruption (step S46), if there is no dispatch request interruption (step S47), waits for reception of the dispatch instruction confirmation (step S48), and if there is a confirmation of the dispatch instruction (step S48). S49), the reservation acceptance completion is transmitted to the driver terminal 3 of the dispatch vehicle (step S50), and the dispatch request acceptance is transmitted to the customer terminal 2 (step S51). The vehicle state in the vehicle position state management table 122 is updated to forward (steps S52 and S53).
[0117]
In the state of waiting for receiving the dispatch request before receiving the dispatch vehicle, if the dispatch request is received (step S39), the reservation accepting unit 103 completes the reservation acceptance to the driver terminal 3 of the dispatch candidate vehicle. (Step S54), a dispatch request interruption acceptance is transmitted to the customer terminal 2 (step S55), and the corresponding state of the reservation management table 124 is updated to interruption (step S56).
[0118]
When the dispatch request is interrupted in the waiting state for the dispatch request suspension after the dispatch vehicle is determined (step S47), the reservation accepting unit 103 transmits a reservation acceptance completion to the driver terminal 3 of the dispatch candidate vehicle. (Step S57), the reservation interruption and its response are transmitted / received to / from the driver terminal 3 of the dispatched vehicle (Step S58), the dispatch request interruption acceptance is transmitted to the customer terminal 2 (Step S59), and the reservation management table 124 Is updated to interrupted (step S60).
[0119]
In addition, when there is no selected vehicle in the dispatch candidate vehicle selection process (step S34), or when the timer monitoring of the reservation reception has timed out (step S37), no empty vehicle is transmitted to the customer terminal 2 (step S61), The correspondence state of the reservation management table 124 is updated without an empty vehicle (step S62).
[0120]
It should be noted that the processing of waiting for reception of a dispatch request interruption (step S38) and waiting for reception of reservation reception (step S40) is not before or after the start of processing. Similarly, the processing of waiting for reception of a dispatch request interruption (step S46) and waiting for reception of a dispatch instruction confirmation (step S48) is not before or after the start of processing.
[0121]
FIG. 17 is a process flowchart of a vehicle allocation candidate vehicle selection process in the vehicle allocation center 1.
[0122]
In the dispatching center 1, the dispatching processing unit 104 acquires the dispatching condition received by the reservation receiving unit 103 (step S70), and the use acquired by the reservation receiving unit 103 on the map data 127 referred to by the map reference unit 108. The position information of the customer and the position information of the vehicle acquired from the dynamic management unit 102 are mapped, and an empty vehicle in the vicinity range that matches the vehicle allocation condition is searched based on the position information of the customer (step S71). If there is a vehicle to be dispatched (step S72), a predetermined upper number of vehicles are selected from vehicles having favorable conditions that are more suitable for the dispatching conditions (step S78).
[0123]
On the other hand, if there is no vehicle to be dispatched in the vicinity range (step S72), the vehicle in the vicinity range in the actual vehicle state is searched (step S73). A predetermined number of high-order vehicles are selected from the well-conditioned vehicles (step S78). If there is no vehicle to be dispatched (step S74), an empty vehicle or a vehicle in the actual vehicle state around the range limit is searched (step S75), and if there is a vehicle to be dispatched (step S76), the vehicle is more suitable for the dispatching condition. A predetermined number of high-order vehicles are selected from the well-conditioned vehicles (step S78). If there is no vehicle to be dispatched (step S76), no dispatch candidate is selected (step S77).
[0124]
FIG. 18 is a process flowchart of the dispatching interruption acceptance process in the dispatching center 1.
[0125]
In the dispatch center 1, the reservation accepting unit 103 waits for reception of the dispatch stop from the user terminal 2 (step S 80), and if there is a receive of the dispatch stop (step S 81), is there a reservation subject to the dispatch stop? Whether or not there is a target reservation, the reservation interruption and its response are transmitted / received to / from the driver terminal 3 of the dispatch vehicle (step S83), and the dispatch interruption acceptance is transmitted to the customer terminal 2. (Step S84), the control unit 101 updates the corresponding state of the reservation management table 124 to interrupted (Step S85).
[0126]
FIG. 19 is a process flowchart of the vehicle position state management process in the dispatch center 1.
[0127]
In the dispatch center 1, the dynamics management unit 102 waits for reception of a vehicle position information and a state report periodically or triggered by a change in the vehicle state (step S90). If there is a report (step S91), it is checked whether there is a change in the state based on the vehicle position state management table 122 (step S92), and if there is a change, the vehicle position information in the vehicle position state management table 122. The vehicle state is updated (step S93), and if there is no change in the state, the vehicle position information in the vehicle position state management table 122 is updated (step S94).
[0128]
20 to 22 are process flowcharts of the vehicle allocation acceptance process in the driver terminal 3.
[0129]
In the driver terminal 3, the reservation securing unit 34 waits for reception of a reservation notification from the dispatch center 1 (step S100). If the reservation notification is received (step S101), the input / output unit 37 displays the reservation notification ( In step S102, the control unit 31 starts monitoring a timer for accepting a reservation (step S103).
[0130]
Then, until time-out (step S104), waiting for reception completion (step S105), if reception completion is not received (step S106), waiting for driver reservation reception input (step S107), and entering reservation reception (Step S108), the reservation acceptance is transmitted to the dispatch center 1 (Step S109), and the monitoring of the dispatch instruction confirmation timer is started (Step S110).
[0131]
Until time-out (step S111), the system waits for a response from the dispatch center 1 (step S112). If the response is a dispatch instruction (step S113), the input / output unit 37 displays the dispatch instruction (step S114). ) Input a vehicle allocation instruction confirmation (step S115), transmit the vehicle allocation instruction confirmation to the vehicle allocation center 1 (step S116), and display the forwarding on the vehicle (step S117).
[0132]
Then, it waits for the reception of the reservation interruption (step S118), and if it does not receive the reservation interruption (step S119), it waits for the input of the driver's actual vehicle report through the input / output unit 37 (step S120). If this is the case (step S121), the actual vehicle report and its response are transmitted to and received from the dispatch center 1 (step S122), and the actual vehicle is displayed on the vehicle (step S123).
[0133]
Thereafter, when the passenger gets off at the destination and an empty report is input through the input / output unit 37 (step S124), the empty vehicle report and its response are transmitted to and received from the dispatch center 1 (step S125). An empty vehicle is displayed on (Step S126).
[0134]
While waiting for the reception of the reservation interruption (step S118), if the reservation interruption is received (step S119), the reservation interruption is displayed by the input / output unit 37 (step S127), and the reservation interruption confirmation is input. (Step S128), a reservation interruption confirmation is transmitted to the dispatch center 1 (Step S129), and an empty vehicle is displayed on the vehicle (Step S126).
[0135]
FIG. 23 is a process flowchart of the position notification process in the driver terminal 3.
[0136]
In the driver terminal 3, if the position information is acquired by the position detection unit 32 every predetermined time (step S130) and the position information is notified last time (step S131), further, from the time of the previous notification. It is checked whether or not the moving distance exceeds a predetermined distance (step S132), and only when the moving distance exceeds the position information is transmitted to the dispatch center 1 through the communication processing unit 35 (step S133). If the position information has not been notified last time, the position information is immediately transmitted to the dispatch center 1 (step S133).
[0137]
FIG. 24 is a process flowchart of the state notification process in the driver terminal 3.
[0138]
In the driver terminal 3, the state notification unit 33 causes the driver to input a state through the input / output unit 37 every time a passenger gets on, gets off, or dispatches, or the state is synchronized with an operation of a charge meter or the like. When input (step S140), the state is updated (step S141), and the state information is transmitted to the dispatch center 1 every predetermined time or at a predetermined opportunity (step S142).
[0139]
As mentioned above, although this invention was demonstrated by the embodiment, this invention can be variously deformed in the range of the main point.
[0140]
【Effect of the invention】
As described above, according to the present invention, it is possible to set a reception desk of a dispatch center that registers vehicles of a plurality of taxi companies on the Internet. Good taxi dispatch service.
[0141]
In addition, according to the present invention, vehicle position information and state information, and user position information are acquired, and a vehicle having optimal vehicle allocation conditions is obtained using the vehicle position information and state information and the user position information. It is possible to provide a taxi dispatch processing system that selects and efficiently dispatches vehicles.
[0142]
Furthermore, according to the present invention, it is possible to make a direct contact between the passenger and the vehicle driver when the situation changes after the completion of the dispatch request, and when the cancellation of the dispatch request occurs, Can provide a taxi dispatch system that can collect reservation fees.
[0143]
Furthermore, according to the present invention, it is possible to provide a taxi dispatch processing system that allows a driver-side terminal to be relocated inexpensively and easily even when a vehicle is replaced.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration example of a vehicle allocation processing system according to the present invention.
FIG. 2 is a diagram for explaining an outline of processing of the present invention.
FIG. 3 is a diagram illustrating a configuration example of each unit of a customer terminal.
FIG. 4 is a diagram illustrating a configuration example of each unit of a driver terminal.
FIG. 5 is a diagram illustrating a configuration example of each unit of a dispatch center (server).
FIG. 6 is a diagram illustrating a data configuration example of a table stored in a dispatch center.
FIG. 7 is a diagram illustrating a configuration example of each unit of a taxi company terminal.
FIG. 8 is a diagram for explaining the processing flow of the present invention.
FIG. 9 is a diagram illustrating an example of a vehicle allocation condition input screen.
FIG. 10 is a diagram illustrating an example of a reservation notification reception screen.
FIG. 11 is a diagram illustrating an example of a reservation confirmation reception screen.
FIG. 12 is a diagram illustrating an example of a vehicle dispatch interruption completion screen.
FIG. 13 is a process flowchart of a vehicle allocation request process in a customer terminal.
FIG. 14 is a process flowchart of a vehicle dispatching interruption process in a customer terminal.
FIG. 15 is a process flowchart (1) of a dispatch request acceptance process in a dispatch center.
FIG. 16 is a process flowchart (2) of a dispatch request acceptance process in a dispatch center.
FIG. 17 is a process flowchart of a vehicle allocation candidate vehicle selection process at a vehicle allocation center.
FIG. 18 is a process flowchart of a dispatching interruption acceptance process in a dispatching center.
FIG. 19 is a process flowchart of a vehicle position state management process in a dispatching center.
FIG. 20 is a process flowchart (1) of a vehicle allocation acceptance process in a driver terminal.
FIG. 21 is a process flowchart (2) of a vehicle allocation acceptance process in a driver terminal.
FIG. 22 is a process flowchart (3) of a vehicle allocation acceptance process in a driver terminal.
FIG. 23 is a process flowchart of a position notification process in a driver terminal.
FIG. 24 is a process flowchart of a status notification process in a driver terminal.
FIG. 25 is a diagram for explaining a conventional taxi dispatch system.
[Explanation of symbols]
1 Vehicle dispatch center (ASP)
2 customer terminals
3a, 3b Driver terminal
4 Taxi company terminals
5 Electronic payment institutions
6 Wireless packet communication network / Internet
7 Mobile phone network / phone line
71 base station
72 modem
8 GPS
21 Control unit
22 Position detector
23 Reservation processing part
24 Electronic Payment Department
25 Communication processor
26 Call processor
27 Input / output section
28 storage unit
29 User information table
31 Control unit
32 Position detector
33 Status notification part
34 Reservation Securing Department
35 Communication processor
36 Call processor
37 I / O section
38 storage unit
39 Driver information table
41 Control unit
42 Internet browser
43 Communication processing unit
44 Call processor
45 Input / output section
46 Memory
101 Control unit
102 Dynamics Management Department
103 Reservation reception
104 Vehicle dispatch processing department
105 Billing / Payment Department
106 Statistics gathering section
107 Address Search Department
108 Map reference part
109 Communication processing unit
110 Storage unit
120 Taxi company management table
121 Vehicle management table
122 Vehicle position state management table
123 User management table
124 Reservation management table
125 Billing management table
126 Statistical information management table
127 map data

Claims (6)

Using a vehicle terminal provided in a vehicle provided for a vehicle allocation service, a customer terminal possessed by a user, a company terminal provided in each of a plurality of companies operating the vehicle, and a wireless packet communication network or a mobile phone network In a taxi dispatch processing system comprising a vehicle dispatch center capable of transmitting and receiving data with the vehicle terminal or the customer terminal or the company terminal,
The vehicle terminal is
Driver information storage means for storing driver information including vehicle / driver identification information for identifying the vehicle or a driver on board and access information to the vehicle terminal;
Position detecting means for detecting the position of the vehicle;
A state notifying means for holding an operation state indicating whether or not the vehicle is capable of at least dispatching, and notifying the vehicle dispatch center of the vehicle position and the operation state periodically or at a predetermined opportunity;
From the dispatch center, the customer positions a dispatch destination, the customer identification information and dispatch reservation and customer information including the access information is added to the customer terminal the customer possessed identify the customer Accepting, returning a reservation confirmation with the driver information added after the dispatched vehicle for the accepted dispatch reservation is determined, or accepting a dispatch request suspension for the reservation confirmation from the dispatch center, and confirming the accepted dispatch request suspension Reservation reservation processing means for returning to the dispatch center;
Communication processing means for performing a call or data communication with the user terminal based on access information to the user terminal;
The user terminal is
User information storage means for storing user information including user identification information of a user possessing the user terminal and access information to the user terminal;
Position detecting means for detecting the position of the user;
Notifying the dispatch center of the dispatch request to which the customer position and the customer information stored in the visitor information storage means are added or the dispatch request interruption for the dispatch request, or from the dispatch center, Reservation processing means for receiving a vehicle allocation request reception to which vehicle driver information is added;
Communication processing means for performing a call or data communication with the vehicle terminal based on the vehicle terminal access information,
The dispatch center is
Company information storage means for storing company information including company identification information for identifying a company operating the vehicle and access information for the company terminal of the company;
Vehicle information storage means for storing the driver information of the vehicle in association with company identification information of a company operating the vehicle;
User information storage means for storing the user information of the user;
Vehicle position state storage means for receiving and storing at least the vehicle position and the operation state from the vehicle;
Map data storage means for storing map information including map data and address data of the area where the vehicle is dispatched;
A vehicle allocation processing means for referring to the map information and selecting a vehicle to be a vehicle allocation candidate based on the user position, the vehicle position, and the operation state;
Referring to the map information, address detecting means for detecting an address display from the user position;
Wherein the customer terminal, receiving the customer information and the appended dispatch request to the customer location is dispatching destination, the use and the dispatch request to basis selected dispatch candidate paired pre SL customer location Notification of vehicle allocation with customer information added, vehicle allocation vehicle determined from vehicle allocation candidates responding to the vehicle allocation reservation, and driver information of the vehicle allocation vehicle added to the customer terminal after the vehicle allocation vehicle is determined return the dispatch request acceptance changed to route the service status of the dispatch vehicle or vehicle allocation determined for dispatch reservation based on the dispatch request accept dispatch request interrupt for the dispatch request from the customer terminal Reservation accepting means for notifying the vehicle terminal of the vehicle of the dispatch request interruption and changing the operating state of the dispatch vehicle to an empty vehicle ,
The company terminal is
Communication processing means for performing data communication with the dispatch center;
Registration means for registering the driver information or the user information in the vehicle information storage means of the dispatch center or the customer information storage means;
A taxi dispatch processing system comprising: reference means for referring to driver information in the vehicle information storage means in the dispatch center or a processing result of the reservation receiving means. The taxi dispatch processing system according to claim 1,
The dispatch center further includes:
Billing information storage means for storing the number of times the reservation for dispatch is received in association with the company identification information;
A taxi dispatch processing system comprising: a billing / settlement processing means for calculating a usage fee for the company based on the number of times the reservation for dispatching is received and processing the charging or settlement of the usage fee. The taxi dispatch processing system according to claim 1,
The taxi dispatch processing system further includes statistical collection means for statistically processing information stored in the dispatch center and transmitting the result to the company terminal. Using a vehicle terminal provided in a vehicle provided for a vehicle allocation service, a customer terminal possessed by a user, a company terminal provided in each of a plurality of companies operating the vehicle, and a wireless packet communication network or a mobile phone network wherein a vehicle terminal or the customer terminal or the company terminal and dispatch centers server provided in a taxi vehicle allocation processing system comprising a dispatch center capable of transmitting and receiving data,
And company information storage means for storing company information including access information to the company identification information and the company the company terminal identifies the company operating the pre-Symbol vehicle,
Vehicle information storage means for storing driver information including vehicle / driver identification information for identifying the vehicle or a driver on board and access information for the vehicle terminal in association with company identification information of a company that operates the vehicle; ,
User information storage means for storing user information including access information to the user terminal of the user and customer identification information for identifying the user;
From the vehicle, least the vehicle position state storage means in which the vehicle and vehicle both positions to receive and store the operating state indicating whether can correspond to at least dispatch also
Map data storage means for storing map information including map data and address data of the area where the vehicle is dispatched;
A vehicle allocation processing unit operable to reference the map information, selects a vehicle comprising a vehicle allocation candidate on the basis of said operating state and said vehicle position and interest for the customer location,
Referring to the map information, address detecting means for detecting an address display from the user position;
Wherein the customer terminal, receiving the customer information and the appended dispatch request to the customer location is dispatching destination, the use and the dispatch request to basis selected dispatch candidate paired pre SL customer location It notifies the dispatching reservation added with the customer information, the dispatch reserved determines the dispatch vehicles from dispatch candidates in response, after determination of the dispatch vehicle were added to the driver information of the dispatch vehicle relative to the customer terminal dispatch and return the dispatch request acceptance changed to route the service status of the dispatch vehicle, or, for receiving the dispatch request interrupt for the dispatch request from the customer terminal, determined for dispatch reservation based on the dispatch request dispatch center server characterized in that it comprises a reservation unit that notifies the pair pre Symbol dispatch request interruption vehicle terminal of the vehicle to change the operating state of the dispatch vehicle unladen. The vehicle dispatch center server according to claim 4, further comprising:
Billing information storage means for storing the number of times the reservation for dispatch is received in association with the company identification information;
A dispatch center server comprising charge / settlement processing means for calculating a charge for the company based on the number of times the reservation for dispatch is received and processing the charge or settlement of the charge. The vehicle dispatch center server according to claim 4, further comprising:
A vehicle dispatch center server comprising statistical collection means for statistically processing information stored in the vehicle dispatch center server with respect to the company terminal and transmitting the result.

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