JP4671736B2 - Monitoring center, monitoring system, monitoring method, monitoring program - Google Patents

Description

  The present invention relates to a monitoring center, a monitoring system, a monitoring method, and a monitoring program, and more particularly to determination of a member to be dispatched in response to alarm information transmitted from a guard area.

  Conventionally, in a monitoring center in which alarm information is transmitted from a security device that has detected an abnormality by a sensor, in order to dispatch a member to deal with the alarm information, it waits from a waiting area of a member who has jurisdiction over the guard area where the alarm information is transmitted It is generally known to select and dispatch personnel who are empirically. However, when the members to be dispatched are determined artificially, personnel for the determination are necessary, and the determination method varies depending on the skill level of the person making the decision. There was a problem that instructions could not be given. In addition, the security company must arrive at the guard area within the statutory time after receiving the alarm information, and efficiently and reliably arrives at the guard area within the statutory time from a limited number of members. There was a problem of having to decide who could do it.

  As a solution to such a problem, a dispatch technical service staff determination system that efficiently determines a technical service staff to dispatch is disclosed (see Patent Document 1). This system stores the degree of equipment failure, technical service personnel's skill, action schedule, and current location in a table, and the condition that technical service personnel that can handle the facilities of the building where the failure occurred is stored in the table. The evaluation score is calculated by the above, and the person with the highest evaluation score is dispatched.

  In addition, a command support system that commands a worker in charge from a command device is disclosed (see Patent Document 2). Such a system displays the current position of the command terminal and information on the work status of the worker in charge of carrying the command terminal on the position monitoring console of the command device.

Japanese Patent Application Laid-Open No. 9-277796 International Publication No. 2002/035413

  However, in the technique described in the above-mentioned Patent Document 1, the current work status of the technical service staff who is the dispatch target is not grasped. For example, the technical service staff requested to dispatch is currently in another building. If you are working or are heading to another building, you will not be able to move to the requested building until the current work or work schedule is complete. There was a problem of not being able to arrive at the building.

  Further, with the technique described in Patent Document 2, it is possible to recognize the current working status of the worker. However, the work situation in this case is, for example, the work situation after instructing the searcher to perform the search work when the work content is a child search work, and determines the work supervisor who performs the search work. It is not used for information. That is, in such a technique, the determination of the person in charge of the work is performed according to the instruction of the person in charge of instruction. Therefore, in order to determine the person in charge, there is a problem that skilled personnel who can determine the person in charge are required in consideration of the work situation of the person in charge and other factors.

  The present invention has been made in view of the above, and a monitoring center, a monitoring system, and a monitoring system capable of determining a member who can arrive in a guarded area to which warning information has been transmitted in a short time without requiring personnel for determination. It is an object to provide a method and a monitoring program.

In order to solve the above-described problems and achieve the object, the first invention provides a monitoring center for instructing dispatch of a member to cope with an abnormality in a guarded area guarded by a guard device that detects an abnormality in the monitored area. The member identification information for identifying the member and the member state storage means for storing the member state information indicating the current state of the member in association with each other, and the member identification information transmitted from the portable terminal possessed by the member And the member state information including key information indicating whether or not the key of the building in the guard area is possessed, and the member state storage means for receiving the member identification information and the member state information. And member information receiving means for storing alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality. A dispatch member deciding means for deciding the member to be dispatched based on the member status information stored in the member status storage means when the warning information is received by the warning information receiving means; and the dispatch member A member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the warning information to a portable terminal possessed by the member determined by the determination means, and the dispatch member determination means includes the member status When the key information included in the member information stored by the storage means indicates that the key of the building in the guard area is possessed, the dispatch of the member is determined .

According to a second aspect of the present invention, there is provided a monitoring system comprising: a security device for detecting an abnormality in the monitoring area; and a monitoring center for instructing dispatch of a member to cope with an abnormality in the guarded area. Is a member state storage means for storing the member identification information for identifying the member and the member state information indicating the current state of the member in association with each other, and the member identification information transmitted from the portable terminal possessed by the member And the member state information including key information indicating whether or not the key of the building in the guard area is possessed, and the member state storage means for receiving the member identification information and the member state information. And member information receiving means for storing alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality. A dispatch member deciding means for deciding the member to be dispatched based on the member status information stored in the member status storage means when the warning information is received by the warning information receiving means; and the dispatch member A member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the alarm information to a portable terminal possessed by the member determined by the determination means, and the dispatch member determination means includes the member When the key information included in the member information stored by the state storage means indicates that the key of the building in the guarded area is possessed, the dispatch of the member is determined .

According to a third aspect of the present invention, there is provided a monitoring method for instructing dispatch of a member who copes with an abnormality in a guarded area guarded by a guard device that detects an abnormality in the monitored region. Member state storage means for associating and storing member state information indicating the current state of the member, the member identification information transmitted from the portable terminal possessed by the member, and the key of the building in the guard area A member state receiving step of receiving the member state information including key information indicating whether or not the member member is possessed, and storing the member member identification information and the member state information received in the member state storage means; and An alarm information receiving step for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality; and the alarm information receiving step. When the warning information is received, the dispatch member determination step for determining the member to be dispatched based on the member state information stored in the member state storage means and the dispatch member determination step are determined. A member dispatching instruction step for transmitting a dispatch instruction to the guard area that has received the alarm information to a portable terminal possessed by the member, and the dispatch member determining step is stored by the member state storage means If the key information included in the member information indicates that the key of the building in the guarded area is possessed, the dispatch of the member is determined .
According to a fourth aspect of the present invention, in the monitoring center for instructing the dispatch of a member to cope with an abnormality in a guarded area guarded by a guard device that detects an abnormality in the monitored region, the member identification information for identifying the member, The member state storage means for storing the member state information indicating the current state of the member in association with each other, and the member identification information and the member state information transmitted from the mobile terminal possessed by the member are received and received. A member status receiving means for storing member identification information and the member status information in the member status storage means, and an alarm indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality. An alarm information receiving means for receiving information, and the unit stored in the member state storage means when the alarm information is received by the alarm information receiving means. Dispatch member deciding means for deciding the member to be dispatched based on state information, and dispatch instruction to the guard area that has received the warning information for the portable terminal possessed by the clerk determined by the dispatch member deciding means Measures the elapsed time since receiving the member status information by the member status receiving means indicating that the member has entered the building in the guard area. An exit state indicating a state in which the member has exited from the building in the guard area before the elapsed time measured by the elapsed time measurement means has passed a predetermined time. Is received as the member state information by the member state receiving unit, and the member action management unit determines whether the member state information is received by the member state management unit. If it is determined not to receive the building access status as the state information, characterized in that it and a warning output means for outputting warning information indicating a lapse of a certain predetermined time.
According to a fifth aspect of the present invention, there is provided a monitoring system comprising: a security device that detects an abnormality in the monitoring area; and a monitoring center that instructs the dispatch of a member to cope with an abnormality in the guarded area. Is a member state storage means for storing the member identification information for identifying the member and the member state information indicating the current state of the member in association with each other, and the member identification information transmitted from the portable terminal possessed by the member The member status information, and the member status receiving means for storing the received member identification information and the member status information in the member status storage means, and the security device when the security device detects an abnormality. When the alarm information is received by the alarm information receiving means, the alarm information receiving means for receiving the alarm information indicating that the abnormality transmitted by is detected, the alarm information receiving means, Dispatch member determination means for determining the member to be dispatched based on the member state information stored in the member state storage means, and the alarm for the portable terminal possessed by the member determined by the dispatch member determination means A member dispatch instruction means for transmitting an instruction to dispatch to the guard area that has received the information, and an entrance state indicating a state in which the member has entered a building in the guard area are displayed by the member state receiver means. The elapsed time measuring means for measuring the elapsed time since the reception as the state information, and before the elapsed time measured by the elapsed time measuring means passes a predetermined time, the member is in the guard area A member behavior manager who judges whether or not the exit state indicating the state of leaving the building is received as the member state information by the member state receiving means. And warning output means for outputting warning information indicating that a predetermined time has elapsed when it is determined by the member behavior management means that the exit status is not received as the member status information. It is characterized by providing.
According to a sixth aspect of the present invention, there is provided a monitoring method for instructing dispatch of a member to cope with an abnormality in a guarded area guarded by a guard device that detects an abnormality in the monitoring region. Member state storage means for associating and storing member state information indicating the current state of the member, and the member identification information for identifying the member transmitted from the mobile terminal possessed by the member and the current state of the member A member state reception step of receiving member state information indicating a state, storing the received member identification information and the member state information in the member state storage means; and when the security device detects an abnormality, the guard An alarm information receiving step for receiving alarm information indicating that an abnormality transmitted by the apparatus has been detected, and the alarm information is received by the alarm information receiving step. A member dispatching step for determining the member to be dispatched based on the member state information stored in the member state storing means, and a mobile terminal possessed by the member determined by the dispatch member determining step. A member dispatch instruction step for transmitting a dispatch instruction to the guard area that has received the warning information, and an entrance state indicating that the member has entered a building in the guard area, An elapsed time measuring step of measuring an elapsed time since reception as the member status information by the step, and the member until the elapsed time measured by the elapsed time measuring step elapses a predetermined time. Indicates a state of leaving the building in the guarded area, and the member state information includes the member state information and the member state information step. A member action management step for determining whether or not the information has been received, and when it is determined by the member action management step that the exit state is not received as the member state information, a predetermined time has passed. A warning output step of outputting warning information indicating the above.

According to the first invention, the member including the member identification information transmitted from the portable terminal possessed by the member and the key information indicating whether or not the key of the building in the guarded area is possessed by the member state receiving means. Receives state information, stores the received member identification information and member state information in the member state storage means, and detects an abnormality transmitted by the security device when the security device detects an abnormality by the alarm information reception means. When the warning information is received by the dispatch member determination means, the member to be dispatched is determined based on the member status information stored in the member status storage means. and, by personnel dispatched instruction means transmits a dispatch instructions to security area receives the alarm information to the portable terminal possessed to the relevant personnel determined by dispatch personnel determining means, out Personnel determining means, to indicate that the key information included in the personnel information stored by personnel state storage means is in possession of the key building in security zone by determining the dispatch of the personnel, Since it is possible to accurately grasp the current status of individual members, it is possible to determine the members arriving in the security area where the warning information was transmitted in a short time without requiring the personnel for determination , and to ensure that the building Since it is possible to instruct the members who are able to check the inside, it is possible to dispatch members without waste .

Further, according to the second invention, the member status receiving means transmits the member identification information transmitted from the portable terminal possessed by the member and the key information indicating whether or not the key of the building in the guarded area is possessed. The member status information is received, the received member identification information and the member status information are stored in the member status storage means, and when the alarm device detects an abnormality by the alarm information receiving means, the abnormality transmitted by the security device A member who is dispatched based on the member state information stored in the member state storage means when the warning information is received by the warning member receiving means by the dispatch member determining means. determining the transmission by personnel dispatched instruction means, the dispatch instructions to the security zone, which has received the alarm information to the portable terminal possessed to the relevant personnel determined by dispatch personnel determining means , Dispatch personnel determining means, to indicate that the key information included in the personnel information stored by personnel state storage means is in possession of the key building in security areas, to determine the dispatch of the personnel Accordingly, it is possible to accurately grasp the current status of the individual personnel, a personnel alarm information arrives in a short time to a security area that is transmitted, it is possible to determine without the need for personnel for determination, reliably Since it is possible to instruct the members who can inspect the inside of the building to dispatch, there is an effect that the members can be dispatched without waste .

Further, according to the third invention, in the member state reception step, whether or not the member identification information for identifying the member transmitted from the portable terminal possessed by the member and the key of the building in the guarded area are possessed. The member status information indicating the current state of the member is received, the received member identification information and the member state information are stored in the member state storage means, and an alarm information receiving step causes the security device to malfunction. When detected, alarm information indicating that an abnormality transmitted by the security device has been detected is received, and stored in the member status storage means when the alarm information is received by the alarm information receiving step by the dispatch member determination step. The member to be dispatched is determined based on the member status information that has been assigned, and possessed by the member determined by the dispatch member determination step by the member dispatch instruction step Transmits an instruction for dispatch to the security area receives the alarm information to the portable terminal, the dispatch personnel determining step, the key information included in the stored personnel information by personnel state storage means of the building in the Security Area key If you indicate that you are in possession of this, it is possible to accurately grasp the current status of each individual member by deciding the dispatch of the member. It is possible to determine the members arriving at the site without requiring the personnel for determination, and it is possible to instruct the members who can inspect the inside of the building to dispatch, so there is an effect that the members can be dispatched without waste .
According to the fourth invention, the member status receiving means receives the member identification information and the member status information transmitted from the portable terminal possessed by the member, and the received member identification information and the member status information are received from the member status. When the security device detects an abnormality by the alarm information receiving means, the alarm information indicating that the abnormality transmitted by the security device is detected is received, and the alarm information is received by the dispatch member determination means. When the warning information is received by the means, a member to be dispatched is determined based on the member state information stored in the member state storage means, and the member dispatching instruction means determines the member's assignment determined by the dispatch member decision means. Sending a dispatch instruction to the guard area that received the warning information to the portable terminal possessed by the elapsed time measuring means, as detailed information of the member state information, Measure the elapsed time since the member state receiving means received the state of entering the building in the guard area as member state information, and by the member behavior management means, the elapsed time measuring means Whether or not the member state receiving means has received the exit state indicating that the member has left the building in the guarded area by the member state reception means until the measured elapsed time has passed a predetermined time. When the warning output means determines that the exit state is not received as the member status information by the member behavior management means, the warning information indicating that a predetermined time has elapsed is output. Since the current status of each individual member can be accurately grasped, the member who arrives in the guard area where the warning information is transmitted in a short time can be determined Together it can be determined without, it is possible to grasp the state of the personnel by personnel status information received, an effect that it is possible to take measures corresponding to the case of increased risk for personnel.
According to the fifth invention, the member status receiving means receives the member identification information and the member state information transmitted from the portable terminal possessed by the member, and the received member identification information and the member state information are received from the member state. When the security device detects an abnormality by the alarm information receiving means, the alarm information indicating that the abnormality transmitted by the security device is detected is received, and the alarm information is received by the dispatch member determination means. When the warning information is received by the means, a member to be dispatched is determined based on the member state information stored in the member state storage means, and the member dispatching instruction means determines the member's assignment determined by the dispatch member decision means. Sending a dispatch instruction to the guard area that received the warning information to the portable terminal possessed by the elapsed time measuring means, as detailed information of the member state information, Measure the elapsed time since the member state receiving means received the state of entering the building in the guard area as member state information, and by the member behavior management means, the elapsed time measuring means Whether or not the member state receiving means has received the exit state indicating that the member has left the building in the guarded area by the member state reception means until the measured elapsed time has passed a predetermined time. When the warning output means determines that the exit state is not received as the member status information by the member behavior management means, the warning information indicating that a predetermined time has elapsed is output. Since the current status of each individual member can be accurately grasped, the member who arrives in the guard area where the warning information is transmitted in a short time can be determined Together it can be determined without, it is possible to grasp the state of the personnel by personnel status information received, an effect that it is possible to take measures corresponding to the case of increased risk for personnel.
According to the sixth invention, the member status receiving step receives and receives the member identification information for identifying the member transmitted from the mobile terminal possessed by the member and the member state information indicating the current state of the member. The member identification information and the member state information are stored in the member state storage means, and when the alarm device detects an abnormality by the alarm information receiving step, the alarm information indicating that the abnormality transmitted by the guard device is detected is received. When the warning information is received by the warning information receiving step by the dispatch member determination step, the member to be dispatched is determined based on the member state information stored in the member state storage means, and by the member dispatch instruction step, Sending instructions for dispatch to the guarded area that received the warning information to the mobile terminal possessed by the member determined in the dispatch member determination step , The elapsed time measurement step measures the elapsed time since the member state reception step indicates that the member has entered the building in the guarded area as the member state information, and the member behavior management step By the member state receiving step, the state of leaving the building indicating that the member has left the building in the guarded area until the elapsed time measured in the elapsed time measuring step passes a predetermined time, the member state It is determined whether or not it has been received as information, and when it is determined by the warning output step that the leaving state is not received as the member state information by the member behavior management step, this indicates that a predetermined time has elapsed. By outputting warning information, it is possible to accurately grasp the current status of individual members, so warning information is transmitted. It is possible to determine the members who arrive in the guarded area in a short time without requiring the personnel for determination, and the status of the members can be grasped by the received member state information, so the risk to the members increases. In this case, it is possible to take countermeasures.

  Exemplary embodiments of a monitoring center, a monitoring system, a monitoring method, and a monitoring program according to the present invention are explained in detail below with reference to the accompanying drawings.

(First embodiment)
A first embodiment will be described with reference to the accompanying drawings. The monitoring center, monitoring system, monitoring method, and monitoring program according to the first embodiment are based on the current state and type of the member, past dispatch history, estimated required time, key possession information, action schedule, and current position. The members to be dispatched are determined.

  First, a configuration example of a monitoring system to which the present invention is applied will be described. FIG. 1 is a block diagram illustrating a configuration of a monitoring system according to the first embodiment. The monitoring system 10 includes a monitoring center 100, a security device 200, and a mobile terminal 300. The monitoring center 100, the security device 200, and the plurality of mobile terminals 300a to 300n include a telephone line, a wireless network, They are connected via a network 400 such as the Internet.

  The security device 200 according to the present embodiment transmits alarm information to the monitoring center 100 via the network 400 when an abnormality is detected in the security area.

  The portable terminal 300 according to the present embodiment is possessed by a member, transmits the current state of the member to a monitoring center 100 described later, and from the monitoring center 100 to a security area where the security device 200 is set. The dispatch instruction is received. The mobile terminal 300 has a GPS (Global Positioning System) function, and transmits position information of the mobile terminal 300 to the monitoring center 100 at regular time intervals. Specifically, it can be realized by using a mobile phone having a GPS function. A dedicated data transceiver may be used.

  Here, the member corresponds to the alarm information transmitted to the monitoring center 100 by moving to the security area where the security device 200 is installed when the alarm information is transmitted from the security device 200 to the monitoring center 100. It is a person. There are two types of members, guards and technicians. The guards are members who mainly respond to alarms by detecting abnormalities such as intruders, and the technicians are members who mainly respond to alarms due to equipment failures. In addition, technicians may not only respond to alarms due to equipment failures, but may also be dispatched to the security area for equipment inspections on a regular basis (for example, once every six months).

  A standby station terminal (not shown) is installed at a standby station where members are waiting for an alarm. The standby terminal has the same function and configuration as the portable terminal 300. When the member is waiting in the waiting place, the current state of the member may be transmitted from the waiting point terminal.

  The monitoring center 100 according to the present embodiment includes an alarm information receiving unit 101, a member status receiving unit 102, a member dispatching instruction unit 103, a dispatch member determining unit 104, a security information database 1000, and a member information database 2000. The dispatch history database 3000, the member status database 4000, and the portable terminal database 5000 are included.

  The alarm information receiving unit 101 receives alarm information transmitted from the security device 200 when the security device 200 detects an abnormality in the security area.

  The member state receiving unit 102 receives member identification information and the current member state transmitted from the portable terminal 300 possessed by each member and stores them in a member state database 4000 described later. Further, the current position of the member transmitted at regular time intervals is received and stored in the member state database 4000.

  Furthermore, the member state receiving unit 102 receives a time required to arrive at the guard area transmitted by each member in response to a temporary dispatch instruction transmitted from the member dispatching instruction unit 103 described later. The member state receiving unit 102 constitutes a member state receiving unit and a required time receiving unit in the present invention.

  Here, the member state will be described. There are three types of member states: standby, dispatch, and return as basic states. Waiting indicates a state in which a member is waiting at a waiting place. That is, the alarm information can be immediately responded, and the priority of dispatch is the highest among waiting, dispatch, and return. Specifically, when a member arrives at a waiting place after work, or when a person is dispatched to a guarded area where warning information is transmitted, and after returning to the waiting place after the response to the warning is completed, the member is put on standby. Send.

  The dispatch indicates a state from when the dispatching instruction to the guarded area transmitted from the monitoring center 100 to the mobile terminal 300 is received until the handling of the alarm is completed in the designated guarded area. In other words, it is impossible to immediately respond to the alarm information, and the priority of dispatch is the lowest among waiting, dispatch, and return.

  The return indicates a state from the completion of the response to the alarm in the guard area until the return to the waiting place. That is, the alarm information can be dealt with, and the priority of dispatch is the next highest among standby, dispatch, and return.

  Furthermore, in dispatching, the detailed status is classified into direct, current arrival, entry, exit, and cause. The term “directly” indicates a state until the arrival of the guard area after receiving a dispatch instruction to the guard area, and the current arrival indicates a state where the member has arrived in the guard area. “Entering” indicates a state in which a member has entered a building in the guarded area, and “exiting” indicates a state in which the member has left the building in the guarded area. The cause indicates a state in which the cause of the alarm information is transmitted to the monitoring center 100 by the member. The priority of dispatch is the highest among direct, current arrival, admission, exit, and cause, and the lower the order of exit, admission, arrival, direct.

  The member dispatch instruction unit 103 transmits a dispatch instruction to the portable terminal 300 possessed by the member determined by the dispatch member determination unit 104 described later. The address or telephone number of the portable terminal 300 is obtained by searching a portable terminal database 5000 described later. Moreover, the member dispatch instruction | indication part 103 transmits the temporary dispatch instruction | indication for making each member transmit the required time until it arrives at a guard area. The member dispatch instruction unit 103 constitutes a member dispatch instruction unit and a member dispatch temporary instruction unit in the present invention.

  When the warning information receiving unit 101 receives the warning information, the dispatch member determination unit 104 receives the member status information, the key information, the current position, and the security area for each member from the member status database 4000 described later. From the required time, member type information acquired from the member information database 2000 described later, dispatch schedule information, dispatch guard area information acquired from the dispatch history database 3000 described later, the members dispatched to the guard area that sent the alarm information are determined. To do.

  The security information database 1000 defines information related to a security area which is a target to be guarded by a security company. FIG. 2 is an explanatory diagram showing an example of the data configuration of the security information database. The security information database 1000 stores security area information, key information, and key storage information in association with each other.

  Here, the key information is information indicating whether or not a member needs to carry out a key when alarm information is transmitted from a security device installed in the security area. In the security company, if the customer wishes to confirm the inside of the building in the security area at the time of alarm notification, only one key of the building is kept and the key kept by the customer at the time of departure is possessed. Need to be dispatched to the guard area. Therefore, it can be determined from the key information whether or not possession of the key is necessary at the time of dispatch.

  The key storage information is information indicating a location where the normal key is stored. For example, in the case of A's residence in FIG. 2, the waiting place is stored as key storage information, but when the key is not taken out by a member, it indicates that the key of A's residence is stored in the waiting place. Yes.

  The member information database 2000 defines information on members. FIG. 3 is an explanatory diagram showing an example of the data structure of the member information database. The member information database 2000 stores member identification information, member type information, and dispatch schedule information in association with each other. Here, the member type information is information for determining whether the member is the guard or the engineer described above. The dispatch schedule information is information such as the time, place, and reason of dispatch scheduled for the target member. The member information database 2000 constitutes member type storage means and member schedule storage means in the present invention. The member information database 2000 stores information such as the above-mentioned dispatch time, place, and reason transmitted from the portable terminal 300 carried by each member for each member, or by directly inputting on the monitoring center side. Is.

  The dispatch history database 3000 defines guard areas where members have dispatched in the past. FIG. 4 is an explanatory diagram showing an example of the data structure of the dispatch history database. The dispatch history database 3000 stores member identification information, dispatch guard area information, and dispatch date information in association with each other.

  The member state database 4000 stores the current member state transmitted from the portable terminal 300 possessed by the member for each member. FIG. 5 is an explanatory diagram showing an example of the data structure of the member state database. The member state database 4000 stores member identification information, member state information, key possession information, and current position information in association with each other. Here, in the case of the above-mentioned standby, dispatch, return, and further dispatch, the direct status, arrival, entry, exit, and cause are stored in the member status information as detailed information. The key possession information stores information on the key that the member possesses the key. The current position information is transmitted at regular intervals from the mobile terminal 300 possessed by the member, and the current position of the mobile terminal 300 is stored.

  The mobile terminal database 5000 defines the address and telephone number of the mobile terminal 300 possessed by a member. FIG. 6 is an explanatory diagram illustrating an example of a data configuration of the mobile terminal database. The portable terminal database 5000 stores member identification information, portable terminal address information, and telephone number information in association with each other.

  Next, the dispatch member determination process by the monitoring center 100 configured as described above will be described. FIG. 7 is a flowchart showing the procedure for storing the member state performed by the member state receiving unit.

  First, the member state receiving unit 102 receives member identification information and member state information transmitted from the mobile terminal 300 possessed by the member (step S7001). Next, the member state receiving unit 102 stores the received member identification information and member state information in the member state database 4000 (step S7002).

  Specifically, three types of member statuses of standby, dispatch, and return are transmitted from the portable terminal 300 possessed by the member. In the case of dispatch, further details of the status of direct members, arrivals, entrances, exits, and detailed cause are sent. In addition, when possessing a key at the time of dispatch, the key possession information transmitted from the portable terminal 300 is received in addition to the state information.

  FIG. 8 is a flowchart showing the current position storage processing procedure performed by the member state reception unit. First, the member identification information and the current position information transmitted from the portable terminal 300 possessed by the member are received (step S8001). Specifically, the member identification information and the current position information that the mobile terminal 300 automatically transmits at regular intervals are received. In addition, when the member described with reference to FIG. 7 transmits member state information from the portable terminal 300, the member identification information and the current position information are also received when the member state information is simultaneously transmitted from the portable terminal 300. Next, the member state receiving unit 102 stores the received member identification information and current position information in the member state database 4000 (step S8002).

  Next, the dispatch member determination process by the monitoring center 100 will be described. FIGS. 9-1 and FIGS. 9-2 are flowcharts showing a dispatch member determination processing procedure performed by the alarm information receiving unit, the dispatch member determination unit, and the member dispatch instruction unit.

  First, the alarm information receiving unit 101 determines whether alarm information has been received (step S9001). For example, the received alarm information includes guard area information in which an abnormality is detected, a type of alarm, and the like. If it is determined that the alarm information is not received (step S9001: No), the process returns to step S9001, and step S9001 is repeated until the alarm information is received.

  If it is determined that the warning information has been received (step S9001: Yes), the dispatch member determination unit 104 acquires member identification information, member state information, key possession information, and current position information from the member state database 4000 (step S9001). S9002). The member corresponding to the acquired member identification information is a dispatch candidate member who is a member on duty who has the portable terminal 300. Next, a dispatch member determination process (key) is performed (step S9003). Details of the processing will be described with reference to FIG.

  The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S9004). If it is determined that the dispatch member has been determined (step S9004: Yes), the process proceeds to step S9014. If it is determined that no dispatch member has been determined (step S9004: No), the dispatch member determination unit 104 determines whether there is a member whose member status is standby among the dispatch candidate members ( Step S9005).

  When it is determined that there is a member whose member state is waiting among the dispatched candidate members (step S9005: Yes), a dispatch member determination process is performed (step S9006). Details of the processing will be described with reference to FIGS. The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S9007). If it is determined that the dispatch member has been determined (step S9007: Yes), the process proceeds to step S9014.

  When it is determined that no dispatch member has been determined (step S9007: No), or when it is determined in step S9005 that there is no waiting member among the dispatch candidate members ( Step S9005: No), the dispatch member deciding unit 104 determines whether or not there is a member whose member state is return among the dispatch candidate members (Step S9008).

  If it is determined that there is a member whose member status is return among the dispatch candidate members (step S9008: Yes), a dispatch member determination process is performed in the same manner as in step S9006 (step S9009). Details of the processing will be described with reference to FIGS. The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S9010). If it is determined that a dispatch member has been determined (step S9010: YES), the process proceeds to step S9014.

  If it is determined that the dispatch member has not been determined (step S9010: No), the dispatch member determination unit 104 determines whether there is a dispatch member who is dispatched among the dispatch candidate members ( Step S9011). If it is determined that there is a member whose member state is dispatched among the dispatch candidate members (step S9011: Yes), dispatch member determination processing is performed (step S9012). Details of the processing will be described with reference to FIG. The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S9013).

  If it is determined that the dispatcher has been determined (step S9013: Yes), the dispatcher instruction unit 103 acquires the address of the mobile terminal 300 possessed by the member corresponding to the dispatcher's member identification information from the mobile terminal database 5000. (Step S9014). Note that the telephone number of the mobile terminal 300 may be acquired. The member dispatch instruction unit 103 transmits a dispatch instruction to the acquired address (step S9015).

  If it is determined in step S9011 that there is no member whose dispatch status is dispatch (No in step S9011), it is determined in step S9013 that no dispatch member has been determined. If it is determined (step S9013: No), the fact that it is impossible to determine the dispatch member is displayed on a monitor not shown (step S9016).

  Next, dispatch member determination processing (key possession) by the monitoring center 100 will be described. FIG. 10 is a flowchart showing a dispatch member determination processing procedure performed by the dispatch member determination unit.

  First, the dispatch member determination unit 104 acquires key information and key storage information corresponding to the guard area information to which the alert information is transmitted from the guard information database 1000 (step S10001). The dispatch member determination unit 104 determines whether or not a key is required when dispatching to the target guard area from the acquired key information (step S10002).

  If it is determined that a key is required when dispatching to the guard area (step S10002: Yes), the dispatch member determination unit 104 is a member of the member who possesses the key of the target guard area from the member state database 4000. Identification information is acquired (step S10003). The dispatch member determination unit 104 determines whether or not there is a member who possesses the key of the target guard area (step S10004).

  If it is determined that there is a member who possesses the key of the target guard area (step S10004: Yes), the member who possesses the key of the subject guard area is determined as the dispatch member (step S10005). If it is determined in step S10002 that a key is not required when dispatched to the guard area (step S10002: No), or in step S10004, there is no member who holds the key in the target guard area. If it is determined (step S10004: No), the dispatcher does not decide and ends the process.

  In this way, dispatch can be instructed to a member who can surely check the inside of the building, so that a member can be dispatched without waste.

  Next, the dispatch member determination process by the monitoring center 100 will be described. FIG. 11A and FIG. 11B are flowcharts showing the dispatch member determination processing procedure performed by the dispatch member determination unit.

  First, the dispatch member determination unit 104 determines whether or not the number of dispatch candidate members is one (step S11001). If it is determined that the number of dispatch candidate members is one (step S11001: YES), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11002). When it is determined that the number of dispatched members is not one (step S11001: No), a required time determination process is performed (step S11003). The required time determination process will be described later.

  The dispatch member determination unit 104 determines whether or not the number of dispatch candidate members is one (step S11004). If it is determined that the number of dispatch candidate members is one (step S11004: Yes), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11005). If it is determined that the number of dispatched members is not one (step S11004: No), a member type determination process is performed (step S11006). The member type determination process will be described later.

  The dispatch member determination unit 104 determines whether or not the number of dispatch candidate members is one (step S11007). If it is determined that the number of dispatch candidate members is one (step S11007: Yes), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11008). When it is determined that the number of dispatch candidate members is not one (step S11007: No), a dispatch schedule determination process is performed (step S11009). The dispatch schedule determination process will be described later.

  The dispatch member determination unit 104 determines whether or not the number of dispatch candidate members is one (step S11010). If it is determined that the number of dispatch candidate members is one (step S11010: Yes), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11011). If it is determined that the number of dispatched members is not one (step S11010: No), dispatch history determination processing is performed (step S11012). The dispatch history determination process will be described later.

  The dispatch member determination unit 104 determines whether or not the number of dispatch candidate members is one (step S11013). If it is determined that the number of dispatch candidate members is one (step S11013: Yes), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11014). If it is determined that the number of dispatched members is not one (step S11013: No), the current position determination process is performed (step S11015). The current position determination process will be described later.

  The dispatch member determination unit 104 counts the number of dispatch candidate members (step S11016). When it is determined that the number of dispatch candidate members is one (step S11016: one person), the dispatch member determination unit 104 determines a candidate member as a dispatch member (step S11017). If it is determined that there are a plurality of candidates for dispatch (step S11016: multiple members), the dispatch member determination unit 104 sets the member who has been waiting in the waiting place as the dispatch member (step S11016). S11018). If it is determined that there are no dispatched members (step S11016: none), the dispatching member is not determined and the process is terminated.

  In addition, each process demonstrated by FIG. 11 may change the order of a process, and may decide the member to dispatch without performing some processes.

  Next, the required time determination process by the monitoring center 100 will be described. FIG. 12 is a flowchart showing a required time determination processing procedure performed by a member dispatch instruction unit, a member state reception unit, and a dispatch member determination unit.

  First, the member dispatch instruction unit 103 acquires the mobile terminal address or telephone number of the candidate member from the mobile terminal database 5000 (step S12001). The member dispatch instruction unit 103 transmits a temporary dispatch instruction to the mobile terminal 300 possessed by the candidate member (step S12002). The member state receiving unit 102 receives the estimated required time from the reception of the warning information transmitted from the mobile terminal 300 of the candidate member to the arrival in the target guard area (step S12003).

  The dispatch member determination unit 104 sets a member within a predetermined time out of the received scheduled required time as a candidate member (step S12004). Here, the fixed time is a time specified in the security industry, and it is specified that the security company must arrive at the site within a fixed time when receiving a report. .

  Next, the member type determination process by the monitoring center 100 will be described. FIG. 13 is a flowchart showing a member type determination processing procedure performed by the dispatch member determination unit.

  First, the dispatch member determination unit 104 acquires the member type of the candidate member from the member information database 2000 (step S13001). The dispatch member determination unit 104 determines whether or not the type of alarm information is abnormality detection (step S13002). If it is determined that the type of alarm information is anomaly detection (step S13002: Yes), among the candidate members, a member whose member type is a guard is selected as a candidate member (step S13003). If it is determined that the type of alarm information is not anomaly detection (step S13002: No), among the candidate members, a member whose member type is a technician is selected as a candidate member (step S13004). When there are no candidate members, the candidate members may not be narrowed down but may be narrowed down by the process described below.

  Next, the dispatch schedule determination process by the monitoring center 100 will be described. FIG. 14 is a flowchart showing a dispatch schedule determination process performed by a dispatch member determination unit.

  First, the dispatch member determination unit 104 acquires dispatch schedule information within a predetermined time from the current time of the candidate member from the member information database 2000 (step S14001). The dispatch member determination unit 104 determines whether or not the scheduled response time due to the dispatch to the target guard area overlaps with the acquired scheduled dispatch time (step S14002).

  If it is determined that the scheduled response time due to dispatch to the target guard area and the acquired scheduled dispatch time do not overlap (step S14002: No), the non-overlapping members are set as candidate members (step S14003). . If it is determined that the scheduled response time due to the dispatch to the target security area and the acquired scheduled dispatch time overlap (Yes in step S14002), the process is terminated without being a candidate member.

  Next, the dispatch history determination process by the monitoring center 100 will be described. FIG. 15 is a flowchart showing a dispatch history determination process procedure performed by a dispatch member determination unit.

  First, the dispatch member determination unit 104 acquires members who have been dispatched to the target guard area in the past from the dispatch history database 3000 (step S15001). The dispatch member determination unit 104 determines whether or not there is a member dispatched to the guard area (step S15002). If it is determined that there is a member dispatched to the guard area (step S15002: Yes), the dispatch member determination unit 104 sets the member dispatched in the past as a candidate member (step S15003). If it is determined that there is no member dispatched to the guard area (step S15002: No), the process is exited. When there are no candidate members, the candidate members may not be narrowed down but may be narrowed down by the process described below.

  Next, the current position determination process by the monitoring center 100 will be described. FIG. 16 is a flowchart illustrating the current position determination processing procedure performed by the dispatch member determination unit.

  First, the dispatch member determination unit 104 acquires the position information of the target guard area from the guard information database 1000 (step S16001). The dispatch member determination unit 104 acquires the current position information of the candidate member from the member state database 4000 (step S16002). The dispatch member determination unit 104 calculates the distance between the target guard area and the candidate member from the position information of the target guard area and the current position information of the candidate member (step S16003).

  The dispatch member determination unit 104 determines whether or not the distance between the target guard area and the candidate member is within a certain distance (step S16004). If it is determined that the distance between the target guard area and the candidate member is within a certain distance (step S16004: Yes), a member within the certain distance is set as a candidate member (step S16005). When it is determined that the distance between the target guard area and the candidate member is not within a certain distance (step S16004: No), the process is exited.

  Next, the dispatch member determination process (member state: dispatch), which is the process of step S9012 of FIG. 9-2, will be described. FIG. 17A and FIG. 17B are flowcharts showing a dispatch member determination processing procedure performed by the dispatch member determination unit.

  First, the dispatch member determination unit 104 determines whether or not there is a member due to the member state among candidate members (step S17001). If it is determined that there is a member due to the member state among the candidate members (step S17001: Yes), the dispatch member determination process described in FIGS. 11-1 and 11-2 described above is performed (step S17002). ). For details, refer to the description of FIGS. 11A and 11B described above, and a description thereof will be omitted. The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S17003). If it is determined that the dispatch member has been determined (step S 17003: Yes), the process is exited.

  When it is determined in step S17001 that there is no member who is caused by the member state among the candidate members (step S17001: No), or when it is determined in step S17003 that no dispatch member has been determined. (Step S17003: No), the dispatch member deciding unit 104 determines whether or not there is a member whose member state is leaving among the candidate members (Step S17004). When it is determined that there is a member whose member state is a leaving member among the candidate members (step S17004: Yes), the dispatch member determination process described in FIGS. 11-1 and 11-2 described above is performed (step S17004). S17005). For details, refer to the description of FIGS. 11A and 11B described above, and a description thereof will be omitted. The dispatch member determining unit 104 determines whether the dispatch member has been determined (step S17006). If it is determined that the dispatch member has been determined (step S17006: YES), the process is exited.

  If it is determined in step S17004 that there is no member whose candidate status is leaving (No in step S17004), or if it is determined in step S17006 that no dispatch member is determined. (Step S17006: No), the dispatch member deciding unit 104 determines whether there is a member whose member state is an entrance member among the candidate members (Step S17007). If it is determined that there is a member who has entered the member state from the candidate members (step S17007: Yes), the dispatch member determination process described in FIGS. 11-1 and 11-2 described above is performed (step S17008). ). For details, refer to the description of FIGS. 11A and 11B described above, and a description thereof will be omitted.

  In addition, members who are in the state of entry are those who have entered the building in the guarded area by regular inspections (for example, periodic inspections of security devices and sensors, etc.) and in the guarded area to respond to alarm information. You may have entered a building. Therefore, in the dispatched member determination process, the dispatched member may be prioritized for the member dispatched in the alarm information for the member dispatched in the periodic inspection with respect to the member whose state is the entrance. It can be determined from the dispatch schedule information stored in the member information database 2000 whether or not it is dispatched in the periodic inspection.

  The dispatch member determination unit 104 determines whether or not the dispatch member has been determined (step S17009). If it is determined that the dispatch member has been determined (step S17009: Yes), the process is exited.

  When it is determined in step S17007 that there is no member who is in the building among the candidate members (step S17007: No), or when it is determined in step S17009 that no dispatch member has been determined. (Step S17009: No), the dispatch member deciding unit 104 determines whether there is a member who is currently in the member state among the candidate members (Step S17010). If it is determined that there is a member who is currently in the candidate state (step S17010: Yes), the dispatch member determination process described in FIGS. 11-1 and 11-2 described above is performed (step S17010). S17011). For details, refer to the description of FIGS. 11A and 11B described above, and a description thereof will be omitted. The dispatch member determination unit 104 determines whether the dispatch member has been determined (step S17012). If it is determined that the dispatch member has been determined (step S17012: Yes), the process is exited.

  If it is determined in step S17010 that there is no current member among the candidate members (step S17010: No), or if it is determined in step S17012 that no dispatch member has been determined. (Step S17012: No), the dispatch member deciding unit 104 determines whether there is a member whose member state is direct among the candidate members (Step S17013). If it is determined that there is a member who is in the direct state among the candidate members (step S17013: Yes), the dispatch member determination process described in FIGS. 11-1 and 11-2 is performed (step S17014). ). For details, refer to the description of FIGS. 11A and 11B described above, and a description thereof will be omitted. If it is determined that no candidate member has a direct member state (No in step S17013), the process exits.

  In this way, the current situation of each member, member type, dispatch history, time required to reach the guard area, member dispatch schedule, member current position can be accurately grasped, and warning information is transmitted. Can automatically determine the best member to be dispatched to a designated security area.

  In the above-described embodiment, the monitoring center 100 gives priority to the dispatch of the members whose distance between the current position information of the candidate members and the target monitoring area is within a certain range. For example, if the key exists in the waiting place When the determination is made, priority may be given to dispatch of the members whose distance between the current position information of the candidate members and the waiting place is within a certain range. As described above, since dispatch can be instructed to members who can inspect the building reliably in a short time, it is possible to dispatch members without waste.

(Second Embodiment)
A second embodiment will be described with reference to the accompanying drawings. The monitoring center, the monitoring system, the monitoring method, and the monitoring program according to the second embodiment have functions similar to those of the first embodiment, but also according to the member status transmitted from the mobile terminal possessed by the dispatched member. It detects and warns members of the occurrence of danger.

  First, a configuration example of a monitoring system to which the present invention is applied will be described. FIG. 18 is a block diagram illustrating a configuration of a monitoring system according to the second embodiment. The monitoring system 20 includes a monitoring center 1800, a security device 200, and a mobile terminal 300. The monitoring center 1800, the security device 200, and the plurality of mobile terminals 300a to 300n include a telephone line, a wireless network, They are connected via a network 400 such as the Internet. Here, since the structures and functions of the security device 200 and the mobile terminal 300 are the same as those in the first embodiment, the description thereof is omitted.

  The monitoring center 1800 according to the present embodiment includes an alarm information receiving unit 101, a member status receiving unit 102, a member dispatch instruction unit 103, a dispatch member determination unit 104, a warning output unit 1805, and a member behavior management unit 1806. And a timer unit 1807, a security information database 1000, a member information database 2000, a dispatch history database 3000, a member state database 4000, and a portable terminal database 5000.

  Here, the warning information receiving unit 101, the member status receiving unit 102, the member dispatching instruction unit 103, the dispatch member determining unit 104, the security information database 1000, the member information database 2000, the dispatch history database 3000, and the members Since the configurations and functions of the state database 4000 and the portable terminal database 5000 are the same as those in the first embodiment, description thereof is omitted.

  The timer unit 1807 measures the elapsed time since the member state receiving unit 102 received the entrance as member state information. The timer unit 1807 constitutes elapsed time measuring means in the present invention.

  The member behavior management unit 1806 determines whether or not the elapsed time measured by the timer unit 1807 is within a predetermined time. Further, it is determined whether or not the exit has been received as the member status information before the elapsed time has passed a certain time.

  The warning output unit 1805 outputs a warning when the elapsed time measured by the timer unit 1807 has passed a predetermined time. A warning character may be displayed on the monitor or blinked. Moreover, you may output a warning sentence with an audio | voice or a warning sound.

  Next, member behavior management processing by the monitoring center configured as described above will be described. FIG. 19 is a flowchart showing a member behavior management processing procedure performed by a member state reception unit, a timer unit, a member behavior management unit, and a warning output unit.

  First, the member state receiving unit 101 determines whether or not member identification information and member state information transmitted from the mobile terminal 300 possessed by the member has been received (step S19001). When it is determined that the member identification information and the member state information are not received (step S19001: No), the process returns to step S19001, and step S19001 is repeated until an abnormality is detected.

  If it is determined that the member identification information and the member state information are received (step S19001: Yes), it is determined whether the received member state information is an admission (step S19002). If it is determined that the received member status information is not an entrance (step S19002: No), the process returns to step S19001. When it is determined that the received member state information is an admission (step S19002: Yes), the timer unit 1807 starts measuring the elapsed time (step S19003).

  The member behavior management unit 1806 determines whether or not the elapsed time measured by the timer unit 1807 is within a certain time (step S19004). If it is determined that the elapsed time measured by the timer unit 1807 is within a certain time (step S19004: Yes), it is determined whether or not the exit has been received as the member status information (step S19005). Specifically, the member state database 4000 is searched to determine whether or not the exit is stored in the member state information corresponding to the member identification information.

  When it is determined that the exit has not been received as the member status information (step S19005: No), the process returns to step S19004. If it is determined that the exit has been received as the member status information (step S19005: Yes), the process is exited. In other words, the members safely exited the buildings in the guarded area within a certain time. Therefore, no special processing is performed.

  When it is determined that the elapsed time measured by the timer unit 1807 is not within a certain time (step S19004: No), the warning output unit 1805 indicates that the member has not left the building even after a certain time has elapsed. Is output (step S19006).

  In the above case, it is determined whether or not the elapsed time is within a predetermined time. However, it is determined whether or not the elapsed time is within the estimated required time received from the mobile terminal 300 possessed by the member. May be. Thereby, the required time according to the actual condition for every guard area which transmitted alarm information can be set.

  In this way, when a member enters a building in a guarded area where an intruder may lurk, the member's risk can be managed using the member state information, ensuring the safety of the member. It can be performed.

  Next, a specific example will be described with reference to the flowcharts of FIGS. FIG. 20 is an explanatory diagram showing an example of the relationship between member state information, elapsed time, and warning output.

  First, in the normal pattern, the member status information of the entrance is transmitted from the mobile terminal 300 possessed by the member to the monitoring center 1800. The monitoring center 1800 receives the transmitted member identification information and member state information (A1 in FIG. 20, step S19001: Yes in FIG. 19), and determines whether or not the received member state information is entry (FIG. 20). 19 step S19002). When it is determined that the received member status information is an admission (step S19002 in FIG. 19: Yes), the timer unit 1807 measures the elapsed time after receiving the admission member status information (step 19003 in FIG. 19). .

  The monitoring center 1800 outputs a warning when a certain period of time has elapsed (step S19004 in FIG. 19: Yes) and the exit status is received as member status information (B1 in FIG. 20, step S19005 in FIG. 19: Yes). Without processing.

  Next, in the warning output pattern, the member status information of the entrance is transmitted from the mobile terminal 300 possessed by the member to the monitoring center 1800. The monitoring center 1800 receives the transmitted member state information (A2 in FIG. 20, step S19001 in FIG. 19: Yes), and determines whether or not the received member state information is entry (step S19002 in FIG. 19). ). When it is determined that the received member status information is an admission (step S19002 in FIG. 19: Yes), the timer unit 1807 measures the elapsed time after receiving the admission member status information (step S19003 in FIG. 19). .

  It is determined that the fixed time has passed without receiving the exit as the member state information within the fixed time (step S19004 in FIG. 19: No), and a warning is output (C2 in FIG. 20, step S19006 in FIG. 19). ).

  Note that the monitoring program executed in the monitoring center of the present embodiment is provided by being incorporated in advance in a ROM or the like.

  The monitoring program executed in the monitoring center of the present embodiment is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk) or the like. It may be configured to be recorded on a readable recording medium.

  Furthermore, the monitoring program executed in the monitoring center according to the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the monitoring program executed in the monitoring center of the present embodiment may be configured to be provided or distributed via a network such as the Internet.

  The monitoring program executed in the monitoring center of the present embodiment includes the above-described units (warning information receiving unit, member state receiving unit, member dispatch instruction unit, dispatch member determining unit, warning output unit, member behavior management unit, etc.). As the actual hardware, the CPU (processor) reads out the program from the ROM and executes it to load the above-mentioned units onto the main storage device. The warning information receiving unit and the member status receiving unit A member dispatch instruction unit, a dispatch member determination unit, a warning output unit, a member behavior management unit, and the like are generated on the main storage device.

It is a block diagram which shows the structure of the monitoring system concerning 1st Embodiment. It is explanatory drawing which shows an example of a data structure of a guard information database. It is explanatory drawing which shows an example of a data structure of a member information database. It is explanatory drawing which shows an example of a data structure of a dispatch history database. It is explanatory drawing which shows an example of a data structure of a member state database. It is explanatory drawing which shows an example of a data structure of a portable terminal database. It is a flowchart which shows the member state storage processing procedure which a member state receiving part performs. It is a flowchart which shows the present location storage process sequence which a member state receiving part performs. It is a flowchart which shows the dispatch member determination processing procedure which an alert information receiving part, a dispatch member determination part, and a member dispatch instruction | indication part perform. It is a flowchart which shows the dispatch member determination processing procedure which an alert information receiving part, a dispatch member determination part, and a member dispatch instruction | indication part perform. It is a flowchart which shows the dispatch member determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch member determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch member determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the required time determination processing procedure which a member dispatch instruction | indication part, a member state receiving part, and a dispatch member determination part perform. It is a flowchart which shows the member type determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch schedule determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch history determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the present position determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch member determination processing procedure which a dispatch member determination part performs. It is a flowchart which shows the dispatch member determination processing procedure which a dispatch member determination part performs. It is a block diagram which shows the structure of the monitoring system concerning 2nd Embodiment. It is a flowchart which shows the member action management processing procedure which a member state receiving part, a timer part, a member action management part, and a warning output part perform. It is explanatory drawing which shows an example of the relationship between member state information, elapsed time, and warning output.

Explanation of symbols

10 20 monitoring system 100 1800 monitoring center 101 alarm information receiving unit 102 member status receiving unit 103 member dispatching instruction unit 104 dispatch member determining unit 1805 warning output unit 1806 member behavior management unit 1807 timer unit 1000 security information database 2000 member information database 3000 dispatch History database 4000 Member state database 5000 Mobile terminal database 200 Security device 300 Mobile terminal 400 Network

Claims (30)

In the monitoring center that directs the dispatch of members to deal with abnormalities in the guarded area that is guarded by the guard device that detects abnormalities in the monitoring area,
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
The member identification information transmitted from the portable terminal possessed by the member and the member state information including key information indicating whether or not the key of the building in the guarded area is possessed are received and received. Member state receiving means for storing member identification information and member state information in the member state storage means;
An alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality;
When the warning information is received by the warning information receiving means, a dispatch member determining means for determining the member to be dispatched based on the member status information stored in the member status storage means;
A member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the warning information to a portable terminal possessed by the member determined by the dispatch member determination means ;
The dispatch member determining means is:
When the key information included in the member information stored by the member state storage means indicates possession of a key of a building in a guarded area, the dispatch of the member is determined. A monitoring center characterized by The member state storage means further includes at least the member state information,
A standby state indicating a state in which the member is waiting in a waiting place,
The dispatch state which shows the state where the member has dispatched in response to the dispatch instruction,
One of the return states indicating the state in which the member has completed the work in the guard area and returned to the waiting area is stored,
The dispatch member determination means further determines the dispatch of the member in priority in the order of the standby state, the return state, and the dispatch state in the member state information stored in the member state storage means. The monitoring center according to claim 1. The member state storage means further includes at least as detailed information of the member state information when the member state information is in the dispatch state.
A direct state indicating that the member is moving from the waiting area to the guard area;
An arrival state indicating that the member has arrived at the guard area;
An admission state showing the state that the member has entered the building in the guard area,
An exit state indicating that the member has exited the building in the guard area,
One of the cause states indicating the state where the reporting of the cause of the alarm information is completed by the member is stored,
The dispatch member determining means is:
Further, the detailed information of the member state information stored in the member state storage means gives priority to dispatch of the member in the order of the cause state, the exit state, the entrance state, the current arrival state, and the direct state. The monitoring center according to claim 2, wherein the monitoring center is determined. A member type storage means for storing the member identification information and a member type indicating whether it is a guard or a technician in association with each other;
The alarm information receiving means includes
Furthermore, an alarm type indicating whether an abnormality is detected or an equipment failure is received as the alarm information,
The dispatch member determining means is:
4. The method according to claim 1, further comprising: preferentially determining the member according to the member type stored in the member type storage unit based on the alarm type received by the warning information receiving unit. The monitoring center according to any one of the above. Dispatch history storage means for storing the member identification information and the dispatch guard area information indicating the guard area where the member has been dispatched in the past in association with each other;
The dispatch member determining means is:
Further, the dispatching of the member who matches the dispatch guard area stored by the dispatch history storage means and the guard area where the alert information is received by the alert information receiving means is preferentially determined. The monitoring center according to any one of claims 1 to 4. Temporary member dispatch temporary instruction means for transmitting a temporary dispatch instruction to the guard area to a portable terminal possessed by the member whose member state information is at least one of the standby state, the return state, and the dispatch state When,
Expected required until the member possessing the mobile terminal that has received the temporary dispatch instruction to the guard area received by the member dispatch temporary instruction means transmitted from the portable terminal possessed by the member arrives at the guard area A required time receiving means for receiving time;
Further comprising
The dispatch member determining means is:
Further, the dispatch of the member whose priority time received by the required time receiving means is within a predetermined time is preferentially determined. 6. Monitoring center. A member schedule storage means for storing the member identification information in association with preset schedule information indicating the dispatch contents of the member;
Further comprising
The dispatch member determining means is:
Further, if the dispatch schedule information is set by the member schedule storage means at the time when the warning information is received by the alarm information receiving means, the dispatch of the member is not determined. The monitoring center as described in any one of -6. The dispatch member determining means is:
Furthermore, when the detailed information of the member state information stored in the member state storage means is the entrance state, the dispatch schedule stored in the member schedule storage means from the member dispatched by the warning information The monitoring center according to claim 7 , wherein the dispatch of the member dispatched according to information is determined with priority. The member status receiving means
Furthermore, the present position where the portable terminal transmitted from the portable terminal carried by the member is received,
The dispatch member determining means is:
Furthermore, priority is given to the dispatch of the member within a certain distance between the current position received by the member state receiving means and the guard area, and the member is determined according to any one of claims 1 to 8. The monitoring center described in 1. The dispatch member determining means is:
Further, when the key information included in the member state information stored by the member state storage means indicates that the key of the building in the guarded area is not possessed, the member state receiving means further receives the key The monitoring center according to claim 9 , wherein priority is given to dispatch of the members within a certain distance between the current position and the waiting place. Elapsed time measuring means for measuring an elapsed time since receiving the entrance state as the member status information by the member status receiving means;
A member who judges whether or not the exit state is received as the member state information by the member state receiving unit before the elapsed time measured by the elapsed time measuring unit passes a predetermined time. Action management means,
Warning output means for outputting warning information indicating that a predetermined time has elapsed when it is determined by the member behavior management means that the exit status is not received as the member status information;
Monitoring center according to any one of claims 1-10, characterized in that it further comprises a. The member status receiving means
Furthermore, receiving the scheduled exit time from the entrance state to the exit state to the building in the guard area transmitted from the mobile terminal possessed by the member,
The member behavior management means includes:
Further, it is determined whether or not the leaving state is received as the member state information by the member state receiving unit before the scheduled leaving time received by the member state receiving unit elapses. The monitoring center according to any one of claims 1 to 11 . In a monitoring system comprising a security device that detects an abnormality in a monitoring area, and a monitoring center that instructs the dispatch of members to deal with abnormalities in the guarded area,
The monitoring center is
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
The member identification information transmitted from the portable terminal possessed by the member and the member state information including key information indicating whether or not the key of the building in the guarded area is possessed are received and received. Member state receiving means for storing member identification information and member state information in the member state storage means;
An alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality;
When the warning information is received by the warning information receiving means, a dispatch member determining means for determining the member to be dispatched based on the member status information stored in the member status storage means;
A member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the warning information to a mobile terminal possessed by the member determined by the dispatch member determination means ;
The dispatch member determining means is:
When the key information included in the member information stored by the member state storage means indicates possession of a key of a building in a guarded area, the dispatch of the member is determined. A monitoring system characterized by In a monitoring method for instructing the dispatch of members to cope with abnormalities in a guarded area that is guarded by a guard device that detects an abnormality in the monitored area,
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
The member identification information transmitted from the portable terminal possessed by the member and the member state information including key information indicating whether or not the key of the building in the guarded area is possessed are received and received. A member state receiving step of storing member member identification information and the member state information in the member state storage means;
When the security device detects an abnormality, an alarm information receiving step for receiving alarm information indicating that the abnormality transmitted by the security device has been detected;
A dispatch member determination step for determining the member to be dispatched based on the member state information stored in the member state storage means when the warning information is received by the warning information reception step;
A member dispatch instruction step for transmitting a dispatch instruction to the guard area that has received the warning information to a mobile terminal possessed by the member determined by the dispatch member determination step ;
The dispatch member determination step includes:
When the key information included in the member information stored by the member state storage means indicates possession of a key of a building in a guarded area, the dispatch of the member is determined. A monitoring method characterized by. A monitoring program for causing a computer to execute the monitoring method according to claim 14 . In the monitoring center that directs the dispatch of members to deal with abnormalities in the guarded area that is guarded by the guard device that detects abnormalities in the monitoring area,
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
Member state receiving means for receiving the member identification information and the member state information transmitted from the mobile terminal possessed by the member, and storing the received member identification information and member state information in the member state storage means; ,
An alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality;
When the warning information is received by the warning information receiving means, a dispatch member determining means for determining the member to be dispatched based on the member status information stored in the member status storage means;
Member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the warning information to a portable terminal possessed by the member determined by the dispatch member determination means;
An elapsed time measuring means for measuring an elapsed time since the member state receiving means has received an entrance state indicating the state in which the member has entered a building in the guarded area, as the member state information;
The member state receiving means indicates a state in which the member has left the building in the guarded area before the elapsed time measured by the elapsed time measuring means has passed a predetermined time. A member behavior management means for determining whether or not the member state information is received by:
Warning output means for outputting warning information indicating that a predetermined time has elapsed when it is determined by the member behavior management means that the exit status is not received as the member status information;
A monitoring center comprising: The member state storage means further includes, as the member state information, at least a standby state indicating a state where the member is waiting in a waiting place, a dispatch state indicating that the member is dispatched in response to the dispatch instruction, One of the return states indicating the state in which the member has completed the work in the guard area and returned to the waiting area is stored,
The dispatch member determining means further determines the dispatch of the member in priority in the order of the standby state, the return state, and the dispatch state in the member state information stored in the member state storage means. The monitoring center according to claim 16. The member state storage means, when the member state information is in the dispatch state, at least as a detailed information of the member state information, a direct state indicating a state in which the member is moving from the waiting area to the guard area, One of the current arrival state indicating the state in which the member has arrived at the guard area, the entrance state, the exit state, and the cause state indicating a state in which the report of the cause of the warning information has been completed by the member is stored,
The dispatch member determination means further includes detailed information of the member state information stored in the member state storage means in the order of the cause state, the exit state, the entrance state, the current arrival state, and the direct state. 18. The monitoring center according to claim 17, wherein priority is given to dispatch of members. A member type storage means for storing the member identification information and a member type indicating whether it is a guard or a technician in association with each other;
The alarm information receiving means further receives an alarm type indicating whether the alarm information is an abnormality detection or a device failure,
The dispatch member determining means further preferentially determines the member according to the member type stored in the member type storage means based on the alarm type received by the alarm information receiving means. The monitoring center according to any one of claims 16 to 18. Dispatch history storage means for storing the member identification information and the dispatch guard area information indicating the guard area where the member has been dispatched in the past in association with each other;
The dispatch member deciding means further prioritizes the dispatch of the crew member in which the dispatch guard area stored by the dispatch history storage means matches the guard area where the alert information is received by the alert information receiving means. The monitoring center according to claim 16, wherein the monitoring center is determined. Temporary member dispatch temporary instruction means for transmitting a temporary dispatch instruction to the guard area to a portable terminal possessed by the member whose member state information is at least one of the standby state, the return state, and the dispatch state When,
Expected time until the member who has the portable terminal that has received the instruction of temporary dispatch to the guard area by the member dispatch temporary instruction means transmitted from the portable terminal possessed by the member arrives at the guard area A required time receiving means for receiving time;
21. The dispatch member determination means preferentially determines the dispatch of the member whose estimated required time received by the required time receiving means is within a predetermined time. The monitoring center according to any one of the above. The member status receiving means further receives key information indicating whether or not the key of the building in the guarded area is possessed as the member status information transmitted from the mobile terminal possessed by the member,
In the case where the key information included in the member state information stored by the member state storage unit further indicates that the key of the building in the guard area is possessed, the dispatch member determining unit indicates The monitoring center according to any one of claims 16 to 21, wherein the dispatch is determined. A member schedule storage means for storing the member identification information and the dispatch schedule information indicating the dispatch contents of the member set in advance in association with each other;
The dispatch member determining means does not determine the dispatch of the member when the dispatch schedule information is set by the member schedule storage means at the time when the warning information is received by the warning information receiving means. The monitoring center according to any one of claims 16 to 22. The dispatch member determination means further includes the member schedule storage means from the member dispatched by the warning information when the detailed information of the member status information stored in the member status storage means is the entrance state. 24. The monitoring center according to claim 23, wherein the dispatching of the member dispatched is determined with priority according to the dispatch schedule information stored in. The member state receiving means further receives a current position where the portable terminal is transmitted from a portable terminal carried by the member,
The dispatch member determination means preferentially determines the dispatch of the member within a certain distance between the current position and the guard area received by the member status reception means. The monitoring center according to any one of 16 to 24. In the case where the key information included in the member state information stored by the member state storage unit further indicates that the key of the building in the guarded area is not possessed, the dispatch member determining unit further includes the member 26. The monitoring center according to claim 25, wherein priority is given to dispatch of the members within a certain distance between the current position received by the status receiving means and the waiting place. The member status receiving means further receives the scheduled exit time from the entrance state to the exit state to the building in the guard area transmitted from the mobile terminal possessed by the member,
The member behavior management means further determines whether or not the member state information is received as the member state information by the member state reception means before the scheduled exit time received by the member state reception means has elapsed. 27. The monitoring center according to claim 16, wherein the monitoring center is determined. In a monitoring system comprising a security device that detects an abnormality in a monitoring area, and a monitoring center that instructs the dispatch of members to deal with abnormalities in the guarded area,
The monitoring center is
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
Member state receiving means for receiving the member identification information and the member state information transmitted from the mobile terminal possessed by the member, and storing the received member identification information and member state information in the member state storage means; ,
An alarm information receiving means for receiving alarm information indicating that an abnormality transmitted by the security device is detected when the security device detects an abnormality;
When the warning information is received by the warning information receiving means, a dispatch member determining means for determining the member to be dispatched based on the member status information stored in the member status storage means;
A member dispatch instruction means for transmitting a dispatch instruction to the guard area that has received the warning information to a mobile terminal possessed by the member determined by the dispatch member determination means;
An elapsed time measuring means for measuring an elapsed time since the member state receiving means receives the entrance state indicating the state in which the member enters the building in the guarded area as the member state information;
The member state receiving means indicates a state in which the member has left the building in the guarded area before the elapsed time measured by the elapsed time measuring means has passed a predetermined time. A member behavior management means for determining whether or not the member state information is received by:
Warning output means for outputting warning information indicating that a predetermined time has elapsed when it is determined by the member behavior management means that the exit status is not received as the member status information;
A monitoring system comprising: In a monitoring method for instructing the dispatch of members to cope with abnormalities in a guarded area that is guarded by a guard device that detects an abnormality in the monitored area,
Member state storage means for storing member identification information for identifying the member and member state information indicating the current state of the member in association with each other;
The member identification information for identifying the member and the member state information indicating the current state of the member transmitted from the portable terminal possessed by the member are received, and the received member identification information and the member state information are received from the member. A member state receiving step of storing in the state storage means;
When the security device detects an abnormality, an alarm information receiving step for receiving alarm information indicating that the abnormality transmitted by the security device has been detected;
A dispatch member determination step for determining the member to be dispatched based on the member state information stored in the member state storage means when the warning information is received by the warning information reception step;
A member dispatch instruction step for transmitting a dispatch instruction to the guard area that has received the warning information to a mobile terminal possessed by the member determined by the dispatch member determination step;
An elapsed time measuring step of measuring an elapsed time since the member state receiving step indicates an entrance state indicating a state in which the member has entered a building in the guarded area as the member state information;
The member state receiving step indicates a state in which the member has left the building in the guarded area before the elapsed time measured in the elapsed time measuring step passes a predetermined time. A member behavior management step for determining whether or not the member state information has been received by:
A warning output step of outputting warning information indicating that a predetermined time has elapsed when it is determined that the leaving state is not received as the member state information by the member behavior management step;
The monitoring method characterized by having. 30. A monitoring program causing a computer to execute the monitoring method according to claim 29.

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