JP4617664B2 - Automatic transaction apparatus and window support method for supporting window transaction at the time of failure - Google Patents

Description

  In the present invention, when an automatic transaction apparatus becomes unable to perform a transaction due to a failure and must be transacted at a bank counter instead, the transaction at the automatic transaction apparatus is simplified so that the transaction at the bank counter can be simplified. Relating to technology that provides support.

  Recently, as automatic transaction equipment (hereinafter referred to as ATM (Automatic Tellers Machine) in the text) has become widespread in banks and other financial institutions, transactions such as transfer processing, which have been processed at the counters of each store, are exclusively ATMs. Since the use of the transaction has become a daily routine, many users are unfamiliar with the window processing of these transactions, and there are increasing cases of being confused about the processing method.

  On the other hand, when an ATM transaction is stopped due to an online failure, the bank guides the user to the transaction at the store's counter, but for users who rely only on the ATM transaction Even if you go to the store window, you may not know how to process, for example, what form should be used at the store. In contrast, the bank currently responds to inquiries by dispatching temporary personnel.

  For example, when you can withdraw money but cannot make a transfer at an ATM, when you perform the same processing as a card transfer at the counter, you can withdraw the cash at the ATM and use the transfer slip with the prescribed items as the counter. You will have to submit. In addition, if no transaction can be made at ATMs, processing equivalent to card transfer will be performed at the counter, and the withdrawal slip, passbook, and the prescribed items filled in with the prescribed items and stamped are entered. You must submit the transfer slip etc. to the counter.

  However, for users who are paying exclusively with ATMs, they cannot come up with the above method and do not know what to do at the store, so ask the bank staff and ask for the required procedures. Etc. often occurs.

  In the past, in order to ensure a smooth response after a failure occurred in such an ATM, a proposal has been made regarding an apparatus for improving the convenience of the user by attaching a corresponding order at the window in cooperation with the window reservation terminal. There is an example (for example, patent document 1).

However, for example, in Japanese Patent Laid-Open No. 9-35129, when a failure occurs due to connection with a window reservation terminal, a reception number and a failure code are issued and notified at the window at the time of failure. The procedure of the procedure is not guided whether it should be received, and the confusion for the user who operates the ATM is not solved.
JP-A-9-35129

  In order to solve the above problems, in the present invention, if a transaction at an ATM becomes impossible due to a failure and a transaction must be performed at a bank counter, the ATM can simplify the transaction at the bank counter. The primary purpose is to provide support for window trading and allow users who are not familiar with window trading to easily trade at the window.

  In addition, if you are unable to trade due to an ATM failure and you have to trade at a bank window, you should provide information on passbooks, seals, forms, etc. necessary for the transaction to users who are not familiar with the window. Therefore, the second purpose is that the user can smoothly conduct transactions at the window. Furthermore, the third objective is to reduce the number of inquiries to bank employees when ATM troubles occur and to save labor.

The first invention is an automatic transaction device that is connected to a centralized central control device through a network and supports transactions at a window in the event of a failure,
Degeneration information receiving means for receiving degeneration information of transaction processing from the centralized control device when an online failure related to the transfer process occurs;
When the selection of the transfer by the user is made, and message display means that the transfer process of displaying a message that performed in the window opening,
In addition to display the guidance information on the transfer procedure, the transfer destination bank to the user in accordance with the guide information name, branch name, subject, account number, recipient's name, transfer amount, procedure guidance Ru to enter the transfer information, including the transfer person's name Means,
A transfer information notification means for notifying the store server of the transfer information input by the user in the procedure guidance means;
The present invention relates to an automatic transaction apparatus comprising: a message for performing a transfer at a window; and a receipt output means for outputting the transfer information input by a user to a receipt.

  That is, according to the first invention, when a failure occurs and the transfer process stops functioning, the degeneration information receiving means receives the degeneration information from the centralized control device that controls the store system of each branch office in the center. When the transfer process is detected and the transfer is selected by the user, a message indicating that the transfer is processed at the window terminal is displayed by the message display means. Guidance is given on how to perform processing at the terminal, and the transfer information of the user is input. The transfer information is transmitted to the store server by the transfer information notification means, and the transfer information and the guidance information for the window procedure are output to the receipt by the receipt output means.

  According to the present invention, even when the automatic transaction apparatus is out of order, the guidance display and the receipt on the display that guides to the counter transaction are prepared, so the transfer transaction can be performed by the same input method as the transfer transaction in the normal automatic transaction apparatus. Can be done. As a result, even a user who is not familiar with window trading can easily perform transactions at the window, which greatly improves the service for financial institutions such as banks.

  According to a second aspect of the present invention, when the transfer information notified by the transfer information notification means to the store server is detected as a degeneration of only the transfer process, and the cash transfer is selected, the transfer information input by the user It is related with the automatic transaction apparatus as described in said 1st invention characterized by the above-mentioned.

  That is, according to the second invention, when the cash transfer is selected, the input information is notified from the automatic transaction apparatus to the store server in accordance with the procedure guidance displayed on the screen. When you go to the bank, the transfer information is checked smoothly and the loss at the time of failure can be minimized.

  According to a third aspect of the present invention, when the transfer information notified by the transfer information notification means to the store server is detected to be a degeneration of only the transfer process and the card transfer is selected, the transfer amount input by the user The present invention relates to an automatic transaction apparatus according to the first invention, which is transfer information for withdrawing cash.

  That is, according to the third invention, when the card transfer is selected, according to the procedure guide displayed on the screen, the input transfer information is notified from the automatic transaction apparatus to the store server. When you go to the bank, the transfer information is checked smoothly and the loss at the time of failure can be minimized.

  According to a fourth aspect of the present invention, the receipt output means outputs a receipt to which a reference number at the time of receipt at the counter and a guidance message to the counter are given together with the transfer information. The present invention relates to an automatic transaction apparatus according to any of the inventions.

  That is, according to the fourth aspect of the invention, the receipt received by the user is given a reference number indicating the order of receipt at the counter and a message of the counter guidance in addition to the transfer information at the automatic transaction apparatus. In addition, the matching process is performed smoothly.

  According to the present invention described above, the following effects can be obtained.

  In the event of a failure in an automatic transaction device (ATM) such as a bank, the transfer transaction can be performed at the counter using the same input method as a normal ATM transfer transaction, so even a user who is not familiar with the counter transaction can easily contact the counter You can trade in In addition, by providing a user who is not familiar with the window transaction, such as a passbook, a seal, and a form necessary for the transaction, the user can smoothly perform the transaction at the window. Furthermore, in the event of ATM trouble, the number of inquiries to bank employees is reduced, saving labor.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description of the embodiments, the automatic transaction apparatus is expressed as an ATM of a financial institution such as a bank.

  FIG. 1 shows a basic system configuration example of an ATM according to an embodiment of the present invention. The system of the sales office of the present invention is a centralized control device 4 (CCMS) that centrally monitors and controls the ATM 1 of each sales office via the ATM 1, the shop server 2 provided with the transfer information database 21, the window terminal 3, and the network 5. ).

  The ATM 1 is a computer that includes the window support program 10 and the necessary information table 16, and each processing unit of the degeneration information receiving unit 11, the message display unit 12, the procedure guide unit 13, the transfer information notification unit 14, and the receipt output unit 15 Is realized by executing a program built in advance on the computer. The program is recorded on a computer-readable recording medium such as a flexible disk, a compact disk, and a ROM. In particular, although not shown in the drawing, the program is set in a built-in or externally connected medium reader. It is good also as an executable state by installing.

Here, the entire mechanism of the ATM system according to the present invention will be described. In the following, the failure is assumed to be a case where, for example, the online system of the bank is disconnected for some reason, and the business of the transfer transaction between the banks in the ATM 1 is not successful. In this case, in the store, a case in which treatment is performed while being connected to another device in an online state and a case in which treatment is performed offline without connection will be described.
<On-line treatment>
When a failure occurs in the “transfer” transaction at the ATM 1, the centralized control device 4 (CCMS) notifies the ATM 1 of a reduction request for the “transfer” transaction. ATM1 accepts the reduction request, detects that the transfer is only reduced, and when the user selects “transfer”, displays a message that the transfer is to be done at the counter and provides guidance on the procedure. indicate.

  When “Card transfer” is selected by the user, normal transfer information such as bank name, branch name, subject, account number, payee name, transfer amount, transfer name, etc. is entered. Withdraw the cash for the transfer amount of information, notify the transfer information from the ATM 1 to the store server 2, and the transfer information is stored in the transfer information database 21.

  When “cash transfer” is selected, normal transfer information is input in the same manner. After the input is completed, cash set processing is skipped, and the transfer information input at ATM1 is notified from ATM1 to the store server 2, The transfer information is stored in the transfer information database 21.

  After notifying the transfer information, ATM1 outputs a receipt printed with the reference number and “Transfer at ATM”, and displays a guidance on the ATM1 screen indicating that the cash and receipts will be submitted to the counter. .

On the other hand, the counter terminal 3 inputs a receipt reference number and performs a transfer process based on the transfer information notified from the ATM 1.
<Treatment in offline state>
When ATM1 is suspended due to a failure, by operating ATM1 offline until the online recovery, by allowing the user to select the desired transaction, 1) the form, passbook, 2) Displays information on seals, etc. 2) Displays information on forms, passbooks, seals, etc. required at the counter on the ATM1 screen, and outputs forms 3) Forms required at the counter on the ATM1 screen, It is possible to apply measures such as displaying information such as a passbook and a seal, and outputting a form on which the transfer information input at the ATM 1 is printed.

  FIG. 2 shows a transfer information database stored in the store server according to the embodiment of the present invention. The transfer information database 21 of the store server 2 stores the transfer information input by the user at the ATM 1 and includes “reference number”, “already issued flag”, “bank name”, “branch name”, “subject” ”,“ Account number ”,“ recipient name ”, and“ client name ”.

  FIG. 3 shows an example of the necessary information table in the ATM according to the embodiment of the present invention. Necessary items are items that the user should bring when performing the transfer procedure at the counter. The necessary information table 16 in the ATM 1 in this example includes a “transaction type” such as a transfer, a “transaction form” such as a card transfer or a cash transfer, a “required item name & It consists of a plurality of records consisting of the item “image file name”. The passbook, seal, slip, etc. are stored as image data, and their file names are written.

  FIG. 4 shows a display example of message notification in the ATM according to the embodiment of the present invention. When a failure occurs in the “transfer” transaction at the ATM 1, the central control device 5 (CCMS) notifies the ATM 1 of a request to degenerate the “transfer” transaction. In ATM1, when the reduction request is accepted and it is detected that the reduction is only for the transfer process, when the user selects “transfer”, a message indicating that the transfer is to be made at the window is displayed on the screen as in this embodiment. To do.

  For example, “Currently, bank transfer transactions are not possible due to online bank failures. Please click the “Procedure” button because the bank transfer is accepted. ”Is displayed to guide the user of the situation notification and response. Then, by clicking the “procedure” button, the next guidance screen is displayed.

  FIG. 5 shows a screen example of procedure guidance in the ATM according to the embodiment of the present invention. In the procedure guidance of this embodiment, for example, “1. When making a card transfer, cash is withdrawn and then a “use note” with a serial number printed is output. Bring the cash you have withdrawn and a “use note” to the counter. 2. When making a cash transfer, only the “use note” with the reference number printed is output. Bring your cash and "use note" to the counter. ”Etc., and encourage users to bring cash and receipts to the counter.

  FIG. 6 shows an example of a receipt output when a card transfer is selected according to the embodiment of the present invention. This example is a case of card transfer, and on receipt, from the transfer information entered by the user, transaction type, dealer (code), transaction date, bank (code), dealer (code), account number The transaction amount and balance will be filled in. Please bring your reference number, "ATM transfer", and, for example, "withdrawn cash and" use note "to the counter. Is entered.

  FIG. 7 shows an output example of a receipt when cash transfer is selected according to the embodiment of the present invention. This example is a case of cash transfer. The receipt is filled with the dealer (code) and transaction date from the transfer information entered by the user. ”And, for example,“ Please bring your cash and “use note” to the counter. Is entered.

  Below, the flow of the window support process when there is a failure in the transfer transaction in ATM 1 will be described using FIGS.

  FIG. 8 shows a flow of window support processing in the transfer transaction according to the embodiment of the present invention. First, the degeneration information accepting means 11 receives a deduction request for “transfer” transaction for the ATM1 failure from the centralized control device 6 (CCMS), and detects that the degeneration is only for the transfer process (step S11). Next, the message display means 12 displays that a message indicating that the transfer is to be performed at the window in response to the selection of “transfer” by the user (step S12), and the procedure guidance means 13 provides guidance on the procedure. Is displayed on the screen (step S13). Then, according to the procedure guidance, the user is prompted to select a transfer method (step S14), and it is determined whether it is “card transfer” or “cash transfer” (step S15).

  When “cash transfer” is selected in step S15, the user is allowed to input normal transfer information such as the bank of the transfer destination, the account number, and the transfer amount (step S16). The processing is skipped, the transfer information input at the ATM 1 is notified to the store server 2, and the transfer information is confirmed (step S17).

  Next, a receipt printed with a reference number and a guidance message such as “transfer by ATM” is output (step S18), and the store server 2 is notified of the reference number and transfer information (step S19). Then, a message to the effect that the cash and receipt withdrawn are to be submitted to the window is displayed on the ATM 1 screen (step S20).

  On the other hand, if “card transfer” is selected in step S15, the user is prompted to insert a cash card (step S21) and a personal identification number (step S22). The normal transfer information such as the transfer amount is input (step S23), and the input transfer information is confirmed with the store server 2 (step S24), and then the cash corresponding to the transfer amount of the transfer information is withdrawn. A message is displayed (step S25), and a cash withdrawal process is performed (step S26).

  Next, a receipt printed with a reference number and a guidance message such as “transfer by ATM” is output (step S18), and the store server 2 is notified of the reference number and transfer information (step S19). Then, a message to the effect that the dispensed cash and receipt are to be submitted to the window is displayed on the ATM1 screen (step S20), and the process ends.

  FIG. 9 shows a flow of a transfer process in the window terminal according to the embodiment of the present invention. In the window terminal 3, first, based on the receipt brought by the user, the reference number is input by the operator (step S31), and the store server 2 is inquired whether there is a registration of the details of the transfer information (step S32). ).

  In response to this, the store server 2 searches the transfer information database 16 to determine whether there is a description of the transfer information corresponding to the reference number (step S33).

  The presence / absence of the transfer information is determined (step S34), and if there is a description of the transfer information, it is next determined whether the issued flag is set (ON) (step S35). If the flag is not ON, detailed data of the transfer information is notified to the window terminal 3, and the issued flag is turned ON (step S36). If it is determined in step S34 that there is no details of the transfer information, and if the flag is ON in step S35, the teller terminal 3 is notified that the details of the transfer information cannot be notified (step S37). Then, the window terminal 3 displays the notified data on the screen (step S38).

  FIG. 10 shows a flow of window support processing according to the embodiment of the present invention. First, when "transfer" is selected by the user (step S41) and "card transfer" is selected (step S42), the name of the necessary item and the image file name are then referred to the necessary item information table. It is acquired (step S43), it is inquired whether it has a passbook and a seal (step S44), and it is determined whether these necessary items are possessed (step S45).

  In step S45, if you have a passbook and a seal, an example image of a withdrawal slip is displayed, and guidance is displayed to fill in certain items and press the mark (step S46). In addition, an image example of the transfer slip is displayed, and guidance for filling in predetermined items is displayed (step S47).

  In addition, a withdrawal slip that has been filled in with the specified items and pressed the seal, a passbook, and a guide to bring the transfer slip filled in with the specified items to the window are displayed (step S48), and the withdrawal slip and the transfer slip are output. (Step S49).

  On the other hand, in step S45, if the user does not have the seal and passbook as necessary items, a message indicating that the withdrawal cannot be made is displayed, an inquiry is made as to whether or not he has cash (step S50), and possession of the cash is determined (step S51). . If you have cash, an image example of the transfer slip is displayed, and a guidance to fill in predetermined items is displayed (step S52). Further, a guide is displayed to the effect that the transfer slip in which the predetermined items are entered is taken to the window (step S53). Further, a transfer slip is output (step S54), and the process ends.

  In step S51, if you do not have cash, the nearest branch is displayed and you are guided to make a transfer there (step S55).

  FIG. 11 shows a flow (part 1) of window support processing when using a transfer card according to the embodiment of the present invention. First, “transfer” is selected by the user (step S61), and “card transfer” is selected (step S62). Next, the name of the necessary item and the image file name are referred to the necessary item information table. It acquires (step S63), inquires whether it has a passbook and a seal (step S64), and determines whether these necessary items are possessed (step S65).

  If it is determined in step S65 that you have a passbook and a seal, you are prompted to insert a cash card, read the account number from the cash card (step S66), and print the account number and the withdrawal amount on the withdrawal slip. (Step S67). Then, an image example of the withdrawal slip is displayed, and guidance for entering a name and pressing a mark is displayed (step S68).

  Next, the possession of the transfer card used for the transfer to the regular customer is inquired (step S69), and the possession of the transfer card is determined (step S70).

  In step S70, if you have a transfer card, the recipient's financial institution name, account number, name, and subject are read from the transfer card and printed on the transfer slip (step S71). Kana) is input and printed on the transfer slip (step S72). Further, an image example of the transfer slip is displayed, guidance for entering the name of the recipient kanji and the name of the client kanji is displayed (step S73), and the withdrawal slip, transfer slip, and passbook are taken to the window. A guidance to that effect is displayed (step S74). Further, the withdrawal slip and the transfer slip are output (step S75), and the process ends.

  In step S70, if no transfer card is possessed, the recipient's financial institution name, account number, name, and subject are entered and printed on the transfer slip (step S76), and then the processing in steps S72 to S75 is performed. To finish.

  Next, in step S65, if the user does not have a passbook and a seal, the process proceeds to the process flow of FIG.

  FIG. 12 shows a flow (part 1) of the window support process when using the transfer card according to the embodiment of the present invention. First, on the ATM screen, an indication that the withdrawal is not possible is made, an inquiry is made as to whether or not cash is held (step S81), and possession of the cash is determined (step S82). If cash is possessed, next, the possession of the transfer card is inquired (step S83), and the possession is determined (step S84).

  In step S84, if the user has a transfer card, the recipient's financial institution name, account number, name, and subject are read from the inserted transfer card and printed on the transfer slip (step S85). Then, the user inputs the client name (kana) and prints it on the transfer slip (step S86). Then, an image example of the transfer slip is displayed, and a guidance for entering the name of the recipient kanji and the name of the client kanji is displayed (step S87). Further, guidance for bringing the transfer slip is displayed at the window (step S88), the transfer slip is output (step S89), and the process is terminated.

  On the other hand, if the transfer card is not possessed in step S84, the recipient's financial institution name, account number, name, and subject are input and printed on the transfer slip (step S90), and then the processing in steps S86 to S89 is performed. I do.

  In step S82, if the user does not have any cash, the nearest branch is displayed and guidance is given to transfer money there (step S91).

The embodiment of the present invention described above is shown in the following supplementary notes.
(Supplementary note 1) An automatic transaction device that is connected to a centralized central control device via a network and supports transactions at a window in the event of a failure,
Degeneration information receiving means for receiving degeneration information of transaction processing from the centralized control device when an online failure related to the transfer process occurs;
A message display means for displaying a message indicating that the transfer processing is performed at the window terminal when the transfer is selected by the user;
Procedure guidance means for displaying guidance information regarding the transfer procedure at the window terminal;
A transfer information notification means for notifying the store server of the transfer information input by the user in the procedure guidance means;
A receipt output means for outputting the transfer information and guidance information to the window terminal to a receipt;
An automatic transaction apparatus comprising:
(Additional remark 2) The said transfer information which the said transfer information notification means notifies to a store server is the transfer information which the user input when it is detected that it is degeneracy only of a transfer process and a cash transfer is selected. The automatic transaction apparatus according to Supplementary Note 1, wherein:
(Supplementary Note 3) When the transfer information notified by the transfer information notifying unit is detected to be a degeneration of only the transfer process and the card transfer is selected, the amount of transfer amount input by the user is detected. 2. The automatic transaction apparatus according to appendix 1, which is transfer information for withdrawing cash.
(Additional remark 4) The receipt output means outputs a receipt to which a reference number for receiving at the counter and a guidance message to the counter are output together with the transfer information. Automatic transaction equipment.
(Supplementary Note 5) A window support method for an automatic transaction apparatus that is connected to a centralized central control apparatus via a network and supports transaction at a window in the event of a failure,
A degeneration information receiving step for receiving degenerate information of transaction processing from the centralized control device when an online failure relating to the transfer process occurs;
A message display step for displaying a message to the effect that the transfer process is performed at the window terminal when the transfer is selected by the user;
A procedure guidance step for displaying guidance information relating to the transfer procedure at the window terminal;
A transfer information notification step of notifying the store server of the transfer information input by the user in the procedure guidance step;
A receipt output step for outputting the transfer information and guidance information to the window terminal to a receipt;
A window support method for an automatic transaction apparatus, comprising:
(Supplementary Note 6) A window support program for an automatic transaction apparatus that is connected to a centralized central control apparatus through a network and supports transactions at a window in the event of a failure,
On the computer,
A degeneration information receiving step for receiving degenerate information of transaction processing from the centralized control device when an online failure relating to the transfer process occurs;
A message display step for displaying a message to the effect that the transfer process is performed at the window terminal when the transfer is selected by the user;
A procedure guidance step for displaying guidance information relating to the transfer procedure at the window terminal;
A transfer information notification step of notifying the store server of the transfer information input by the user in the procedure guidance step;
A receipt output step for outputting the transfer information and guidance information to the window terminal to a receipt;
This is a window support program for automatic transaction equipment.
(Supplementary note 7) Entering the receipt reference number brought by the user, acquiring the transfer information notified from the automatic transaction apparatus from the store server, and performing the transfer based on the acquired transfer information Characteristic window terminal.
(Supplementary note 8) Until the failure is recovered, it will be operated offline, let the user select the desired transaction, and when the transaction type is selected, it will provide guidance on forms, passbooks, seals, etc. required at the counter. An automatic transaction apparatus comprising a guide means for displaying.
(Supplementary note 9) Until the failure is recovered, it is operated offline, the user selects a desired transaction, and when the type of transaction is selected, the guidance means is provided with a form, a passbook, The automatic transaction apparatus according to appendix 8, wherein guidance such as a seal is displayed and a form is further output.
(Supplementary Note 10) Until the failure is recovered, the system is operated offline, allows the user to select a desired transaction, and when the type of transaction is selected, the guide means is a form, passbook, 9. The automatic transaction apparatus according to appendix 8, wherein guidance such as a seal is displayed and a form on which information input by a user is printed is output.

It is a figure which shows the basic system structural example of ATM which becomes embodiment of this invention. It is a figure which shows the transfer information database stored in the shop server which becomes embodiment of this invention. It is a figure which shows the example of the required information table in ATM which becomes embodiment of this invention. It is a figure which shows the example of a display of the message notification in ATM which becomes embodiment of this invention. It is a figure which shows the example of a screen of the procedure guidance in ATM which becomes embodiment of this invention. It is a figure which shows the example of an output of the receipt at the time of card transfer selection which becomes embodiment of this invention. It is a figure which shows the example of an output of the receipt at the time of cash transfer selection used as embodiment of this invention. It is a figure which shows the flow of the window assistance process in the transfer transaction which becomes embodiment of this invention. It is a figure which shows the flow of the transfer process in the window terminal which becomes embodiment of this invention. It is a figure which shows the flow of the window assistance process which becomes embodiment of this invention. It is a figure which shows the flow (the 1) of the window assistance process in the case of transfer card utilization which becomes embodiment of this invention. It is a figure which shows the flow (the 2) of the window assistance process in the case of transfer card utilization which becomes embodiment of this invention.

Explanation of symbols

1 ATM
2 store server 3 window terminal 4 centralized control device 5 network 10 window support program 11 degeneration information accepting means 12 message display means 13 procedure guide means 14 transfer information notification means 15 receipt output means 16 necessary information table 21 transfer information database

Claims (5)

An automatic transaction device that is connected to a centralized central control device via a network and supports transactions at a window in the event of a failure,
Degeneration information receiving means for receiving degeneration information of transaction processing from the centralized control device when an online failure related to the transfer process occurs;
When the selection of the transfer by the user is made, and message display means that the transfer process of displaying a message that performed in the window opening,
In addition to display the guidance information on the transfer procedure, the transfer destination bank to the user in accordance with the guide information name, branch name, subject, account number, recipient's name, transfer amount, procedure guidance Ru to enter the transfer information, including the transfer person's name Means,
A transfer information notification means for notifying the store server of the transfer information input by the user in the procedure guidance means;
An automatic transaction apparatus comprising: a message for performing a transfer at a window and a receipt output means for outputting the transfer information input by a user to a receipt. The transfer information notified by the transfer information notification means to the store server is transfer information input by a user when it is detected that the transfer process is a degeneration and cash transfer is selected. The automatic transaction apparatus according to claim 1. When the transfer information notified by the transfer information notification means to the store server is detected as a degeneration of only the transfer process and the card transfer is selected, the cash for the transfer amount entered by the user is withdrawn. The automatic transaction apparatus according to claim 1, wherein the transaction information is a transfer information. The automatic transaction according to any one of claims 1 to 3, wherein the receipt output means outputs a receipt to which a reference number for acceptance at a counter and a guidance message to the counter are attached together with the transfer information. apparatus. It is a window support method for an automatic transaction apparatus that is connected to a centralized control apparatus via a network and supports transaction at a window in the event of a failure,
Degeneration information receiving means for receiving degeneration information of transaction processing from the centralized control device when an online failure related to the transfer process occurs;
When the selection of the transfer by the user is made, and a message display step that the transfer process of displaying a message that performed in the window opening,
In addition to display the guidance information on the transfer procedure, the transfer destination bank to the user in accordance with the guide information name, branch name, subject, account number, recipient's name, transfer amount, procedure guidance Ru to enter the transfer information, including the transfer person's name Steps,
A transfer information notification step of notifying the store server of the transfer information input by the user in the procedure guidance means;
A window support method for an automatic transaction apparatus, comprising: a receipt output step of outputting the message indicating that a transfer is to be made at a counter and the transfer information input by a user to a receipt.

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