JP2009086717A - Over-the-counter customer service processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent the illicit act of a person in charge of a financial institute which operates a counter terminal. <P>SOLUTION: The request of the calling of a customer including a counter terminal identification information is received from a counter terminal 2, and a transaction management database 5 is retrieved based on the counter terminal identification information, and the progressing circumstance information of the counter terminal 2 is extracted, and when any information showing that transaction is under processing is not included in the progressing circumstance information, an acceptance number in a standby state is extracted from the progressing circumstance information of the transaction management database 5, and a calling number indicator panel 6 is made to display the acceptance number, and the end of the transaction which has been performed by the counter terminal 2 is confirmed, and the acceptance of the new transaction of the customer is permitted. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a window service comprising a reception terminal that accepts a customer's visit at a sales office of a financial institution such as a bank and a window terminal that accepts operations of the customer and a staff member of the financial institution to perform transactions such as cash deposit and withdrawal It relates to a processing system.

Conventional window business processing systems take images of customers with a camera provided at a reception terminal that accepts customer visits, and when the customer conducts transactions at the window terminal, the display of the window terminal uses the camera of the reception terminal. There is one that displays a photographed customer image and confirms that a customer is a customer accepted at a reception terminal so that a transaction can be reliably performed (for example, see Patent Document 1).
JP 2004-240600 A (paragraph “0016” to paragraph “0025”, FIG. 1)

  However, in the above-mentioned conventional technology, a staff member of a financial institution operating the window terminal keeps the customer's cash together with a form such as a payment slip, and the receipt is obtained without properly processing the cash or form at the window terminal. There is a problem that it is impossible to prevent fraud such as issuance and stealing the cash, and when such fraud is done, it is difficult to find and confirm the fraud .

  An object of the present invention is to solve such a problem.

  Therefore, the present invention includes a reception terminal that accepts a customer's visit and issues a numbered ticket printed with a reception number, and a window terminal that performs a transaction desired by the customer called to the window based on the reception number In the window business processing system, a reception number assigned to a customer who has received a store visit at a reception terminal, a progress status information indicating that the customer who has been given the reception number is in a waiting state, during a transaction, or as a transaction end, And a transaction management database for associating and storing window terminal identification information for identifying a window terminal that has received a transaction of a customer whose progress status information indicates that the transaction is in progress or the transaction has ended, and a given reception number in the transaction management database Storing and receiving the progress status information and the window terminal identification information from the window terminal that accepts a customer transaction; Stored in the database, receiving a customer call request including the window terminal identification information from the window terminal, and searching the transaction management database based on the window terminal identification information to extract the progress status information of the window terminal, A management server that extracts a reception number for which the progress information in the transaction management database is on standby and displays the reception number on a call number display board when the progress information does not include information indicating that the transaction is in progress; And the management server confirms the end of the transaction performed at the window terminal and permits the reception of a new customer transaction at the window terminal.

  The present invention as described above can prevent the fraudulent acts of the staff of the financial institution operating the counter terminal, and can easily detect and confirm the fraud even if the fraudulent acts are performed. The effect of being able to be obtained.

  Embodiments of a window business processing system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing a configuration of a window business processing system in the embodiment.
In FIG. 1, reference numeral 1 denotes a reception terminal, which is installed in the lobby of a financial institution's sales office, and is printed with a reception number for accepting an operation of a customer who has visited the store and waiting for transaction processing at a window terminal described later. A ticket is issued.
This reception terminal 1 has a customer operation display unit provided with an operation unit for receiving an input such as a touch panel on a display unit such as a liquid crystal display on the front surface, a card insertion discharge port for accepting card insertion and discharging the card, A passbook insertion / discharge port for accepting insertion of a passbook and discharging the passbook and a numbered ticket issuing port for issuing a numbered ticket are provided.

The customer operation display unit displays a screen for guiding the customer's operation, and a key input operation can be performed via the touch panel by touching a key displayed on the screen with a finger.
The reception terminal 1 also includes a card reader unit for reading customer identification information for identifying a customer such as an account number recorded on a magnetic stripe of a card inserted from a card insertion / extraction port or an IC chip, and a passbook insertion / extraction port. Passbook reader unit that reads customer identification information for identifying customers such as account numbers recorded on the magnetic stripe etc. of the inserted passbook, prints the receipt number on the numbered ticket, and issues the numbered ticket from the numbered ticket issuing slot Numbered ticket issuing unit, storage unit such as magnetic disk, semiconductor memory, communication unit that transmits and receives various data via communication line 7, CPU (Central Processing Unit), MPU (Micro Processing Unit) etc. The control part etc. to perform are provided.

  2 is a counter terminal, installed at the counter of a financial institution's sales office, where customers and financial institution staff meet and accept both operations to conduct transactions such as cash deposits, withdrawals and transfers desired by the customer. It is something to process. The window terminal 2 is provided on a control unit that performs calculation and control of a CPU, a storage unit such as a magnetic disk and a semiconductor memory, a display unit such as a liquid crystal display, an operation unit such as a keyboard with a card reader, and a display unit such as a liquid crystal display. A customer operation display unit having an operation unit for receiving input such as a touch panel, a scanner unit for reading a slip in which a customer has entered transaction details, a card reader unit for reading customer identification information such as an account number recorded on a card, A passbook slip printer unit for printing a passbook and a slip, a cash processing unit for depositing and withdrawing cash such as banknotes, and a communication unit for transmitting and receiving various data via the communication line 7 are provided.

  The window terminal 2 configured as described above reads a slip such as a transfer request document brought by the customer by the operation of the attendant by the scanner unit, the card brought by the customer by the card reader unit, and the magnetic stripe of the passbook brought by the customer. The passbook slip printer unit reads the cash, and the cash processing unit counts and stores it for deposit and transfer transactions, and the cash processing unit counts and stores cash for withdrawals. It is.

In addition, it is assumed that window terminal identification information for identifying the window terminal 2 is stored in the storage unit in advance, and for identifying a staff member read by the operation section from a card possessed by a staff member operating the window terminal 2 It is assumed that the clerk identification information is stored.
In addition, this window terminal 2 can perform a transaction, without the staff of a financial institution touching the cash withdrawn or withdrawn with a transaction.

3 is a seat terminal, which is installed at a financial institution's branch office, and when a staff member such as a branch manager needs to approve a transaction at the window terminal 2, the staff member performs an approval operation. Is.
The office terminal 3 is connected to a control unit that performs calculation and control of a CPU, MPU, etc., a storage unit such as a magnetic disk and a semiconductor memory, a display unit such as a CRT and a liquid crystal display, an input unit such as a keyboard, and a communication line 7. A personal computer or the like composed of a communication unit or the like that performs transmission and reception with other devices.

Reference numeral 4 denotes a management server, which is installed in a financial institution's sales office and includes control means including arithmetic means such as a CPU, storage means such as a magnetic disk and semiconductor memory, and communication means. Are connected to each other so that they can communicate with each other.
A transaction management database 5 is provided in the storage means of the management server 4 for managing the reception of customers who have visited the sales office and the progress of transactions performed at the window terminal 2 and recording the transaction history. Is.

Here, the transaction management database 5 will be described based on an explanatory diagram showing the configuration of the transaction management database in the embodiment of FIG.
In FIG. 2, reference numeral 51 denotes a reception number, which indicates the order of reception of customer visits at the reception terminal 1, and is a number printed on a numbered ticket by the numbered ticket issuing unit of the reception terminal 1.
Reference numeral 52 denotes customer identification information, which is information for identifying a customer such as an account number recorded on a card brought by the customer or a magnetic stripe of a bankbook.

Reference numeral 53 denotes store visit information, which is information indicating the type of transaction desired to be performed at the window terminal 2. The store visit purpose information 53 includes, for example, “deposit” indicating a deposit transaction, “withdrawal” indicating a withdrawal transaction, “transfer” indicating a transfer transaction, and the like.
The reception terminal 1 accepts input of the type of transaction desired by the operation of the customer who has visited the store as visit purpose information, and when customer identification information such as an account number is read from the inserted card or passbook, the visit purpose information and A notification that the customer visit has been received is transmitted to the management server 4 together with the customer identification information. The management server 4 that has received the notification assigns a receipt number and stores it in the receipt number 51, stores store visit purpose information received in association with the receipt number, and stores customer identification information in the customer identification information 52. To do.

  Reference numeral 54 denotes progress information, which is information indicating the progress of the transaction of the customer who has accepted the store visit, that is, the store visit purpose information 53. The progress status information 54 includes, for example, “waiting” indicating that the transaction is being performed at the window terminal 2, “in progress” indicating that the transaction is being performed at the window terminal 2, For example, “transaction end” indicating that the execution of the transaction has been completed, “transaction cancellation” indicating that the customer who has been waiting has been called but the customer does not appear at the window and the transaction has been cancelled.

Reference numeral 55 denotes window terminal identification information, which is information for identifying the window terminal 2 that performs a transaction for a customer who has received a store visit.
Reference numeral 56 denotes clerk identification information, which is information for identifying a clerk who operates the window terminal 2 for dealing with a customer who has received a store visit.
The management server 4 receives the window terminal identification information and the staff identification information from the window terminal 2 that conducts the transaction of the customer who has received the store visit, associates the window terminal identification information and the staff identification information with the reception number 51, and the window terminal identification information. 55 and clerk identification information 56, respectively.

57 is a transaction start date and time, and 58 is a transaction end date and time, which is information indicating the date and time for starting customer transactions at the window terminal 2 and the date and time for ending the transaction. When a transaction is canceled, the transaction start date and time 57 indicates the date and time when the transaction is canceled (transaction cancellation date and time).
Reference numeral 59 denotes transaction content, which is information indicating the content of the customer terminal that has received a store visit performed at the window terminal 2.

The management server 4 receives the notice of the start of the transaction from the window terminal 2 that conducts the transaction of the customer who accepted the store visit, the date of the start of the transaction 57, and the date of the notification of the end of the transaction. The date and time are stored in association with the receipt number 51 in the transaction end date 58 and the transaction content 59 in the transaction content 59, respectively.
As described above, the transaction management database 5 includes the receipt number 51, customer identification information 52, store visit information 53, progress information 54, window terminal identification information 55, clerk identification information 56, transaction start date and time 57, transaction end date and time 58, and It consists of transaction contents 59 and stores each in association with the receipt number 51.

  Returning to the description of FIG. 1, reference numeral 6 denotes a call number display board. When a notification for calling a customer is received from the management server 4 together with a reception number and a counter number of the window terminal 2 capable of dealing, the reception number and the counter number are displayed on the display unit. The information is displayed and the customer is guided to the window terminal 2 capable of dealing. The calling number display panel 6 includes a display unit for displaying a reception number and a counter number, calculation and control means such as a CPU and MPU, storage means such as a magnetic disk and semiconductor memory, communication means, and the like.

  A host computer (not shown) is installed in an office center of a financial institution. This host computer is equipped with a database that stores account balances for each customer account, and exchanges transaction messages such as deposits, withdrawals, and transfers with the counter terminal 2 so that there is no shortage of customer account balances. It is determined whether or not the customer's transaction is finalized. The host computer includes arithmetic and control means such as a CPU and MPU, storage means such as a magnetic disk and semiconductor memory, and communication means.

As described above, the window business processing system is composed of the reception terminal 1, the window terminal 2, the officer's terminal 3, the management server 4, the transaction management database 5, the call number display panel 6, and the like, and the reception terminal 1, the window terminal 2, The board terminal 3, the management server 4, the transaction management database 5, and the call number display board 6 are connected via a communication line 7 so that they can communicate with each other.
The operation of the above configuration will be described.

FIG. 3 is a flowchart showing the flow of customer call and transaction processing in the embodiment, and the customer call and transaction processing performed by the window business processing system according to the step indicated by S in the figure will be described.
The operation of each unit described below is controlled by a control unit such as a central processing unit (not shown) based on a program (software) stored in a storage unit such as a memory or a magnetic disk (not shown).

S1a: It is assumed that the customer operation display unit of the reception terminal 1 displays a screen for inputting the purpose of visiting the store. This screen displays transaction types such as “Deposit”, “Withdrawal”, “Transfer”, “Time deposit”, “Tax”, and guidance text that prompts you to select these transaction types. is there.
The customer who has visited the store operates the reception terminal 1 and selects the transaction type that is the purpose of the store visit, and the customer operation display unit of the reception terminal 1 receives the input operation.

S2a: Upon accepting an operation for selecting a transaction type that is the purpose of visiting the store, the customer operation display unit of the reception terminal 1 displays a screen for prompting insertion of a card or passbook, and the customer inserts the card or passbook into the card insertion / exit port or passbook It shall be inserted from the exit.
The card reader unit or passbook reader unit of the reception terminal 1 reads the customer identification information recorded in the inserted card or passbook, and then discharges the card or passbook from the card insertion outlet or passbook insertion outlet and returns it to the customer. .

The reception terminal 1 transmits the inputted store visit information and the read customer identification information to the management server 4.
S3a: The management server 4 that has received the store visit purpose information and the customer identification information acquires a reception number such as a serial number.
S4a: When the receipt number is acquired, the receipt number is stored in the receipt number 51 of the transaction management database 5, and the store visit purpose information and customer identification information received in association with the receipt number 51 are stored in the store management purpose information 53 of the transaction management database 5. Stored in the customer identification information 52 respectively.

When store visit information and customer identification information are stored in the store visit information 53 and customer identification information 52 of the transaction management database 5, the management server 4 transmits the acquired reception number to the reception terminal 1.
S5a: The numbered ticket issuing unit of the reception terminal 1 that has received the reception number prints the reception number on the numbered ticket and issues it to the customer.

The customer receives the numbered ticket and waits until the receipt number printed on the numbered ticket is displayed on the call number display board 6.
In this way, the reception terminal 1 sequentially receives customers visiting the store, and the management server 4 assigns a reception number to the store visit purpose information and customer identification information received from the reception terminal 1 and stores them in the transaction management database 5.

It is assumed that the customer completes necessary items on the slip or the like as needed during standby.
S6a: On the other hand, the clerk is executing a transaction business with the customer at the window, and when the transaction service is completed, the clerk performs an operation of calling the customer who will perform the next transaction at the window terminal 2.
The window terminal 2 that has received an operation for calling the next customer transmits to the management server 4 that the customer is called together with window terminal identification information for identifying the window terminal 2.

  S7a: The management server 4 that has received the call to the customer extracts the window terminal identification information 55 whose progress status information 54 in the transaction management database 5 is “in transaction”, and sets the window terminal identification information 55 to the window terminal 2 It is determined whether the window terminal identification information received from is included. That is, it is determined whether or not the window terminal that has transmitted that the customer is called has ended the transaction.

  If it is determined that the extracted window terminal identification information 55 does not include the window terminal identification information received from the window terminal 2, the management server 4 indicates that the progress status information 54 in the transaction management database 5 is “standby” and the smallest reception The number 51 is extracted, and the receipt number 51 is transmitted to the call number display board 6 to permit acceptance of a new customer transaction and to the effect that the customer is called to the window terminal 2 is transmitted.

The call number display board 6 displays the received receipt number 51 and outputs the receipt number by a speaker (not shown) to call a waiting customer to the counter.
On the other hand, if it is determined that the extracted window terminal identification information 55 includes the window terminal identification information received from the window terminal 2, the management server 4 transmits to the window terminal 2 that the customer cannot be called, and Discard the effect of calling the customer received without calling.

By doing so, it is possible to make it impossible to call a waiting customer at the window terminal 2 that has not finished the transaction.
S8a: When the calling customer comes to the window, the clerk receives a numbered ticket or a slip from the customer, and operates the window terminal 2 to start a transaction. The window terminal 2 that has received the operation of the clerk and started the transaction transmits to the management server 4 that the transaction has been started together with the reception number, the window terminal identification information, and the clerk identification information.

S9a: The management server 4 stores the window terminal identification information and the staff identification information received in association with the received receipt number in the window terminal identification information 55 and the staff identification information 56 of the transaction management database 5, respectively. “Transaction”, the current date is stored in the transaction start date 57.
S10a: The window terminal 2 that has transmitted the fact that the transaction has started to the management server 4 receives the operation of the customer and the staff and performs the transaction process.

S11a: Upon completion of the transaction process, the window terminal 2 transmits to the management server 4 that the transaction has been completed together with the receipt number and the details of the transaction that has been performed.
S12a: The management server 4 stores the received transaction contents in association with the received receipt number in the transaction contents 59 of the transaction management database 5, stores the progress status information 54 as “transaction end”, and stores the current date and time in the transaction end date and time 58. To do.

In this way, the customer call and transaction processing are performed, and the transaction start / end date / time, transaction details, window terminal identification information and clerk identification information for the transaction are associated with the reception number in the transaction management database 5. Store as information.
Next, the transaction process described above will be described as a tax public money transaction, for example, in accordance with the steps represented by S in the flowchart showing the transaction process flow performed at the window terminal in the embodiment of FIG.

S1b: The customer who is called to the window presents a payment request form in which necessary information is entered and a payment form to the staff.
S2b: The clerk receives the payment request form / payment form.
S3b: The window terminal 2 selects the tax public money transaction by the operation of the staff, receives the input of the deposit amount, etc., and starts the tax public money transaction. When the window terminal 2 receives an operation for selecting a tax public money transaction, the window terminal 2 transmits to the management server 4 that the transaction has started.

S4b: The window terminal 2 displays the input deposit amount on the customer operation display unit, and the customer confirms the displayed deposit amount.
S5b: The customer who has confirmed the deposit amount presses the confirmation button displayed on the customer operation display unit and proceeds to the next process. The cash processing unit of the window terminal 2 that detects the pressing of the confirmation button opens the cash slot and waits for the cash. The customer shall insert the cash brought to the cash input.

S6b: The cash processing unit of the window terminal 2 that has detected the insertion of cash counts the cash.
S7b: The counter terminal 2 displays the counted amount of cash on the customer operation display unit, and the customer confirms the amount as a counting result and presses the confirmation button displayed on the customer operation display unit to perform the next process. Proceed.
S8b: The window terminal 2 that detects the pressing of the confirmation button determines the amount, and the cash processing unit stores the counted cash in the safe.

S9b: If there is change, the cash processing unit pays cash as change to the cash payment port, and the customer receives the change.
S10b: After the customer receives the change, it stamps the receipt of the payment slip.
S11b: The clerk returns the receipt to the customer.
S12b: The customer receives the receipt. The clerk performs an input operation to the effect that the transaction is completed at the window terminal 2, and the window terminal 2 that has received the operation transmits to the management server 4 that the transaction has been completed.

In this way, the customer and the staff are assumed to conduct a transaction at the window terminal 2.
Next, the customer call and transaction cancellation process performed by the window business processing system will be described in accordance with the steps represented by S in the flowchart showing the flow of the customer call and transaction cancellation process in the embodiment of FIG.
S1c to S7c: Since they are the same as S1a to S7a in FIG.

S8c: If the customer does not appear at the window even if the customer is called, the clerk performs an operation to cancel the customer's call at the window terminal 2, and the window terminal 2 accepts the operation. Upon receiving the operation for canceling the customer call, the window terminal 2 transmits to the management server 4 the cancellation of the customer call, that is, the transaction cancellation, together with the reception number, the window terminal identification information, and the clerk identification information.
S9c: The management server 4 stores the window terminal identification information and the staff identification information received in association with the received receipt number in the window terminal identification information 55 and the staff identification information 56 of the transaction management database 5, respectively. The current date and time are stored in “transaction cancellation”, transaction start date and time 57 and transaction end date and time 58.

  S10c: The management server 4 notifies the officer terminal 3 that the transaction has been canceled together with the received receipt number, window terminal identification information, and staff identification information. The officer's terminal 3 displays on the display section that the transaction has been canceled, the reception number, the window terminal identification information, and the staff identification information. It is assumed that information that has been notified in association with the receipt number notified to the officer terminal 3 that the transaction has been canceled is stored in the transaction management database 5.

The board terminal 3 can accept the operation of the operator and display the transaction cancellation list on the display unit or print it by a printing device (not shown).
As shown in FIG. 6, the transaction cancellation list includes a canceled reception number, a customer identification number, a purpose of visiting the store, a window terminal number, a staff member name, a transaction cancellation date and time, and the like.
The board terminal 3 that has received the operation to output the transaction cancellation list transmits to the management server 4 that the transaction cancellation list is requested, and the management server 4 that has received the notification displays the progress status information 54 in the transaction management database 5. The retrieval number 51 of “transaction cancellation”, customer identification information 52, store visit information 53, window terminal identification information 55, clerk identification information 56, and transaction start date / time 57 are extracted, and all the extracted reception numbers 51, Customer identification information 52, store visit purpose information 53, window terminal identification information 55, clerk identification information 56, and transaction start date and time 57 are transmitted to the officer terminal 3.

The board terminal 3 uses the received reception number 51, customer identification information 52, and store visit purpose information 53 as the transaction cancellation list reception number, customer identification number, and store visit purpose, and uses the contact terminal identification information 55 and the staff identification information 56 as the contact terminal. It is assumed that the transaction start date / time 57 is output as the transaction cancellation date / time after conversion into the number and the clerk name.
The transaction cancellation list may be displayed on the display unit of the window terminal 2 by accepting an operation at the window terminal 2.

Further, in the present embodiment, the window terminal 2 has been described as the person in charge does the transaction without touching the customer's cash, but the window terminal 2 in which the person in charge receives the transaction from the customer and performs the transaction or the window terminal 2 of the low counter. It may be.
In this way, when the customer is called at the window terminal 2 but the transaction is canceled without performing the customer's transaction, the staff terminal 3 is notified of the fact, thereby preventing the cheating of the attendant. be able to.

Moreover, even if a fraudulent act is performed at the window terminal 2, the fraudulent act can be easily found and confirmed by outputting the transaction cancellation list.
As described above, in this embodiment, by preventing the waiting customer from being called at the window terminal 2 that has not finished the transaction, the fraudulent act of the staff of the financial institution operating the window terminal 2 is prevented. The effect that it can prevent beforehand is acquired.

  In addition, since it is possible to output a list of canceled transactions at the window terminal 2, even if a fraudulent act is performed, the fraudulent act can be easily detected and confirmed. The effect is obtained.

Block diagram showing the configuration of the window business processing system in the embodiment Explanatory drawing which shows the structure of the transaction management database in an Example Flowchart showing the flow of customer call and transaction processing in the embodiment The flowchart which shows the flow of the transaction processing performed in the window terminal in an Example The flowchart which shows the flow of the customer calling and transaction cancellation processing in the embodiment Explanatory drawing which shows the transaction cancellation table in an Example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Reception terminal 2 Window terminal 3 Board terminal 4 Management server 5 Transaction management database 6 Call number display board

Claims (5)

In the window business processing system comprising a reception terminal that accepts a customer's visit and issues a numbered ticket printed with a reception number, and a window terminal that performs a transaction desired by the customer called to the window based on the reception number,
A reception number given to a customer who has received a store visit at the reception terminal, a progress information indicating that the customer who has been given the reception number is waiting for the progress of a transaction performed, a transaction, or the end of the transaction, and the progress information A transaction management database that associates and stores window terminal identification information for identifying a window terminal that has received a customer transaction indicating that the transaction is in progress or has ended;
Storing the granted receipt number in the transaction management database and receiving the progress status information and the window terminal identification information from the window terminal receiving a customer transaction, and storing it in the transaction management database;
A customer call request including window terminal identification information is received from the window terminal, the transaction management database is searched based on the window terminal identification information, and the progress status information of the window terminal is extracted. When the information indicating that the transaction is in progress is not included, a management server for extracting the reception number in which the progress status information of the transaction management database is on standby is provided,
A window business processing system, wherein the management server confirms the end of a transaction that has been carried out at the window terminal and permits the reception of a new customer transaction at the window terminal. In the window business processing system according to claim 1,
When the management server receives a notification that the transaction has been canceled from the window terminal that accepts the customer's transaction, the management server notifies and displays the notification to the officer terminal operated by the officer. Characteristic window business processing system. In the window business processing system according to claim 1 or claim 2,
Customer identification information for identifying the customer to whom the receipt number is assigned, clerk identification information for identifying a clerk operating the counter terminal indicated by the counter terminal identification information, and the date and time when the transaction is started at the counter terminal Providing a transaction management database for storing transaction start date and time, transaction end date and time when the transaction is terminated, and transaction content indicating the content of the transaction in association with the receipt number;
The management server stores the customer identification information received from the reception terminal and the clerk identification information received from the window terminal, the transaction start date and time, the transaction end date and time, and the transaction content as transaction history information in the transaction management database. A window business processing system characterized by In the window business processing system according to claim 3,
When the management server receives a notification that the transaction has been canceled from the window terminal that has accepted the transaction of the customer, a transaction cancellation indicating that the transaction has been canceled is stored in the progress status information of the transaction management database A window business processing system characterized by that. In the window business processing system according to claim 4,
In response to the request received from the officer terminal by the management server, the receipt number associated with the progress status information indicating transaction cancellation and the window terminal identification information are extracted from the transaction management database and transmitted to the officer terminal. A window business processing system characterized in that a list of transactions canceled based on the reception number and window terminal identification information received by the board terminal can be output.

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