JP4514723B2 - 対話型音声応答システムにおける動的ビデオ生成 - Google Patents
対話型音声応答システムにおける動的ビデオ生成 Download PDFInfo
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- JP4514723B2 JP4514723B2 JP2006065467A JP2006065467A JP4514723B2 JP 4514723 B2 JP4514723 B2 JP 4514723B2 JP 2006065467 A JP2006065467 A JP 2006065467A JP 2006065467 A JP2006065467 A JP 2006065467A JP 4514723 B2 JP4514723 B2 JP 4514723B2
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- 230000002452 interceptive effect Effects 0.000 title claims description 66
- 230000004044 response Effects 0.000 title claims description 65
- 238000004891 communication Methods 0.000 claims description 43
- 238000012545 processing Methods 0.000 claims description 27
- 238000000034 method Methods 0.000 claims description 26
- 238000010586 diagram Methods 0.000 description 7
- 230000008859 change Effects 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 125000002066 L-histidyl group Chemical group [H]N1C([H])=NC(C([H])([H])[C@](C(=O)[*])([H])N([H])[H])=C1[H] 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/50—Telephonic communication in combination with video communication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
Description
本明細書および特許請求では、用語「コール(call)」は、1または複数の通信端末ユーザを必要とする対話型通信として定義される。コールは、従来の音声電話コール、インスタント・メッセージ(IM)セッション、ビデオ会議などでありうる。
タスク507が完了した後、実行はタスク503にループして戻る。
タスク702で、対話型音声応答(IVR)システム220は、セットSからテキスト文字列sを選択し除去する。任意の特定のテキスト文字列の選択は、重要でなく、したがって、セットSに使用されるデータ構造に対して可能な最も単純なやり方で実行することができる。
タスク705が完了した後、タスク603で実行が継続する。
対話型音声応答(IVR)システム220は、図示のように相互接続された、ボイス・ポータル910、ビデオ・サーバ920、およびアプリケーション・サーバ930を含む。
Claims (20)
- 通信端末から受信され、および対話型音声応答システムにより処理されるコールの最中に前記対話型音声応答システムにおいてビデオ・コンテンツを生成するステップを含む方法であって、前記ビデオ・コンテンツは、前記通信端末にて表示されるものであり、かつ、
(i)前記対話型音声応答システムの現在の状態のままでいる時間の推定値と、
(ii)前記通信端末のビデオ表示容量と、に基づくものである方法。 - 前記ビデオ・コンテンツは、前記対話型音声応答システムがオーディオ・コンテンツを生成する元のテキスト文字列にも基づく請求項1に記載の方法。
- 前記ビデオ・コンテンツを生成するステップは、前記テキスト文字列の簡略版を生成するステップを含む請求項2に記載の方法。
- 前記テキスト文字列の前記簡略版を生成するステップは、統語処理を含む請求項3に記載の方法。
- 前記テキスト文字列は、VXMLドキュメントの一部であり、前記統語処理は、前記VXMLドキュメントにおけるURIによって指定される文法に基づく請求項4に記載の方法。
- 前記テキスト文字列の前記簡略版を生成するステップは、意味処理を含む請求項3に記載の方法。
- 前記ビデオ・コンテンツは、前記対話型音声応答システムの前記現在の状態で費やされる時間にも基づく請求項1に記載の方法。
- 前記ビデオ・コンテンツは、前記コール中に前記通信システムから前記コールを介して前記対話型音声応答システムに入力されるテキスト又は音響情報にも基づく請求項1に記載の方法。
- 通信端末から受信されるコール中にデータ処理システムにおいてビデオ・コンテンツを生成するステップを含む方法であって、前記ビデオ・コンテンツは、前記通信端末において表示されるものであり、かつ、
前記コール中に前記通信端末を介して入力されたテキスト情報又は音響情報を反映する表現から成り、およびこの表現は前記通信端末のビデオ表示容量に基づいている方法。 - 前記表現が、前記テキスト情報又は音響情報の簡略版である請求項9に記載の方法。
- 前記テキスト情報又は音響情報の前記簡略版が、統語処理により生成される請求項10に記載の方法。
- 前記テキスト情報又は音響情報の前記簡略版が、意味処理により生成される請求項10に記載の方法。
- 前記コールが、対話型音声応答システムに関わり、前記表現が、前記対話型音声応答システムの状態にも基づく請求項9に記載の方法。
- 前記コールが対話型音声応答システムに関わり、および前記表現が前記対話型音声応答システムの現在の状態のままでいる時間の推定値にも基づいている請求項9に記載の方法。
- 通信端末から対話型音声応答システムへのコール中に前記通信端末からの入力を前記対話型音声応答システムで受け取るステップと、
前記対話型音声応答システムの前の状態、および前記入力に基づいて、前記対話型音声応答システムの新しい状態を前記対話型音声応答システムにて生成するステップと、
前記新しい状態に関連づけられたテキスト文字列に基づいて、オーディオ・コンテンツを前記対話型音声応答システムにて生成するステップと、
前記新しい状態のままでいる時間の推定値および前記通信端末のビデオ表示容量に基づいて、前記テキスト文字列の簡略版を前記対話型音声応答システムにて生成するステップと、
前記通信端末にて表示するためのものであり、かつ前記テキスト文字列の前記簡略版に基づくものである、ビデオ・コンテンツを前記対話型音声応答システムにて生成するステップとを含む方法。 - 前記通信端末からの入力の簡略版を生成するステップをさらに含み、前記ビデオ・コンテンツの生成が、当該簡略版にも基づいている請求項15に記載の方法。
- 前記入力の前記簡略版の生成は、統語処理を含む請求項16に記載の方法。
- 前記テキスト文字列の前記簡略版の生成は、統語処理を含む請求項15に記載の方法。
- 前記テキスト文字列は、VXMLドキュメントの一部であり、前記統語処理は、前記VXMLドキュメントにおけるURIによって指定される文法に基づく請求項18に記載の方法。
- 前記テキスト文字列の前記簡略版の生成は、意味処理を含む請求項15に記載の方法。
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
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US11/076,597 US7778397B2 (en) | 2005-03-10 | 2005-03-10 | Dynamic video generation in interactive voice response systems |
Publications (2)
Publication Number | Publication Date |
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JP2006254463A JP2006254463A (ja) | 2006-09-21 |
JP4514723B2 true JP4514723B2 (ja) | 2010-07-28 |
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JP2006065467A Active JP4514723B2 (ja) | 2005-03-10 | 2006-03-10 | 対話型音声応答システムにおける動的ビデオ生成 |
Country Status (4)
Country | Link |
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US (1) | US7778397B2 (ja) |
EP (1) | EP1701527B1 (ja) |
JP (1) | JP4514723B2 (ja) |
CA (1) | CA2537741C (ja) |
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Also Published As
Publication number | Publication date |
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US20060203977A1 (en) | 2006-09-14 |
EP1701527A1 (en) | 2006-09-13 |
CA2537741C (en) | 2011-12-13 |
US7778397B2 (en) | 2010-08-17 |
EP1701527B1 (en) | 2018-10-03 |
CA2537741A1 (en) | 2006-09-10 |
JP2006254463A (ja) | 2006-09-21 |
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