JP4419674B2 - Automatic machine monitoring system - Google Patents

Description

  The present invention relates to an automatic machine monitoring system.

  Traditionally, customers at banks, credit unions, post offices and other branches of financial institutions have their own operations to deposit, withdraw, passbook, balance inquiry, transfer, transfer, remittance, time deposit Automatic transaction devices such as ATM (Automatic Teller Machine) and CD (Cash Dispenser) for performing financial transactions such as settings are arranged. The store stores operational funds as cash necessary for conducting daily financial transactions. And when the operating funds are insufficient, cash is delivered and supplied from the cash center of a financial institution to the sales office, and when surplus occurs in the operating funds, cash is supplied from the sales office. It is delivered to the cash center and collected.

By the way, it is provided with a plurality of automatic transaction devices and automatic machine control devices for controlling the automatic transaction devices, and is connected to the automatic machine control devices through an online line and has a ledger file storing customer deposit information. A management system including a data processing device that manages the deposit information based on deposit / withdrawal information from the automatic machine control device has been proposed (for example, see Patent Document 1). In the management system, the automatic machine control device transmits the state change information to the data via a state change detection means for detecting a state change of the automatic transaction device and an online line used for transmission / reception of the deposit / withdrawal information. Means for notifying the processing device. The data processing device has a means for monitoring the information on the state change sent from the automatic machine control device, and when the information on the state change is received, the data processing device has an internal part of the host center where the data processing device exists. Or a status display means for displaying and outputting the status change information on an output device of a centralized monitoring center installed in the vicinity, and when the status change information is received, it is sent from the automatic machine control device. Ledger cancellation processing means for canceling transaction data being processed relating to a transaction that has encountered a failure from the ledger file based on the failure occurrence notification information and the transaction identification information.
JP-A-10-261166

  However, in the conventional system, since the state of the automatic transaction device, for example, the remaining amount of cash, the content of the trouble that has occurred, etc. is simply displayed on the display, the automatic transaction device in which the cash has run out or has trouble The staff was dispatched each time. As a result, the number of dispatches of the clerk increases and the operation cost increases.

  The present invention solves the problems of the conventional system, groups automatic machines close to the installation location, and dispatches a staff member to deal with a cash outage, failure, etc. occurring in the automatic machines of the corresponding group. At the same time, for each automatic machine in the same group, procedures such as replenishing receipts and exchanging consumables are performed, reducing the number of dispatches of personnel, minimizing waste of consumables, and reducing operating costs. It is an object of the present invention to provide an automatic machine monitoring system that can be used.

Therefore, in the automatic machine monitoring system of the present invention, the automatic machine grouping means for grouping the automatic machines to be monitored according to the installation location, the remaining amount information of cash, receipts and consumables notified from the automatic machine, and To automatic machine status storage means for storing fault information, treatment necessity storage means for storing cash replenishment or collection, receipt replenishment and consumable replacement necessity in the automatic machine, to the state or staff of the automatic machine Display output means for displaying and displaying the contents of the instruction, input means for inputting grouping information of the automatic machine, automatic machine grouping means, automatic machine status storage means, treatment necessity storage means, display output means And a control unit connected to the input means. The control unit determines whether or not it is necessary to replenish receipts and replace consumables in the automatic machine. If the minimum number of days until cash replenishment or collection is required is greater than the number of days until receipt replenishment and consumable replacement are required, receipt replenishment and consumable replacement are required. to determine.

  According to the present invention, particularly when grouping automatic machines close to the installation location, and when an attendant is dispatched to the automatic machine of the corresponding group due to out of cash or trouble, etc., replenish receipts, replace consumables, etc. for each automatic machine of the same group Next, we are going to do this. Therefore, it is possible to reduce the operating cost of the automatic machine by minimizing the number of dispatches of clerk and waste of consumables.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of an automatic machine monitoring system according to an embodiment of the present invention.

  In the figure, reference numeral 10 denotes an automatic machine monitoring system according to the present embodiment, which is a computer system for monitoring each automatic machine. The automatic machine monitoring system 10 includes an automatic machine monitoring terminal 11 and automatic transaction apparatuses 21-1 to 21-9 as automatic machines. The automatic transaction apparatuses 21-1 to 21-9 are ATMs, CDs, and the like to be monitored in the automatic machine monitoring system 10 and are usually plural, but the number can be arbitrarily set. In this case, group 1 consists of automatic transaction devices 21-1 to 21-3, group 2 consists of automatic transaction devices 21-4 to 21-6, and group 3 consists of automatic transaction devices 21-7 to 21-9. . In addition, when describing the said automatic transaction apparatuses 21-1 to 21-9 integrally, it demonstrates as the automatic transaction apparatus 21. FIG.

  Here, the automatic transaction apparatus 21 is installed in a branch office of a financial institution such as a bank, a credit union, a post office, etc., and a customer operates the automatic transaction apparatus 21 by himself / herself to deposit and withdraw money. , Financial transactions such as passbook entry, balance inquiry, transfer, transfer, remittance, time deposit setting. The automatic transaction apparatus 21 may be disposed in a place other than a financial institution, for example, in a train station, a convenience store, a supermarket, a parking lot, or the like. The automatic transaction apparatus 21 accepts, reads and writes cash, cash and other printing media such as coins and banknotes, receipts, bankbooks, transfer records, and other cards such as cash cards, debit cards and credit cards. , Discharge and other operations are performed automatically.

  In the present embodiment, the failure occurring in the automatic transaction apparatus 21 is a state in which the automatic transaction apparatus 21 cannot smoothly perform the work. For example, banknotes and receipts are generated in the automatic transaction apparatus 21. , Transportation of the bankbook etc. stops, that is, a state where it becomes jammed, a state where it is impossible to count cash such as coins and banknotes, a state where the card cannot be transported, reading and writing of the recorded contents of the card, etc. It is a state where it becomes impossible, a state where a receipt, a bankbook, etc. cannot be read or written.

  The automatic transaction apparatus 21 includes a calculation unit such as a CPU and an MPU, a storage unit such as a semiconductor memory and a magnetic disk, a display unit such as a CRT, a liquid crystal display, and an LED (Light Emitting Diode) display, a keyboard, a mouse, a touch panel, and the like. And a communication means connected to the network 31 so as to be communicable.

  The automatic machine monitoring terminal 11 is a kind of computer that includes a calculation means such as a CPU and an MPU, a storage means such as a semiconductor memory and a magnetic disk, a communication means for communication, and the like. The central monitoring center is installed in a department in charge of a company or the like operated by a person who provides maintenance work for the automatic machine monitoring terminal 11 to the financial institution.

  The automatic machine monitoring terminal 11 groups the automatic transaction apparatuses 21 to be monitored according to the installation location, that is, automatic machine grouping means 13 for grouping, and the group configuration of the automatic transaction apparatus 21, automatic Automatic machine for storing cash, receipts, remaining amount information of consumables notified from the transaction device 21, information relating to a failure occurring in the automatic transaction device 21, that is, information relating to the state of the automatic transaction device 21 such as failure information It has state storage means 14. The automatic machine monitoring terminal 11 includes a treatment necessity storage means 15 for storing necessity of treatment for the automatic transaction device 21 such as cash replenishment or collection to the automatic transaction device 21, receipt replenishment, consumable replacement, etc., automatic transaction It has a display output means 16 such as a CRT, a liquid crystal display, an LED display, etc., and an input means 17 such as a touch panel for displaying and outputting information related to the state of the device 21 and instructions to the staff. In addition, the automatic transaction apparatus 21 is grouped so that things with a close installation place may form the same group, and in the example shown in FIG. 1, the group 1 including the automatic transaction apparatuses 21-1 to 21-3, A group 2 composed of automatic transaction apparatuses 21-4 to 21-6 and a group 3 composed of automatic transaction apparatuses 21-7 to 21-9 are configured. In addition, the number of groups and the number of the automatic transaction apparatuses 21 which comprise each group can be set arbitrarily.

  Further, the automatic machine monitoring terminal 11 has a control unit 12 for controlling the automatic machine monitoring terminal 11. The control unit 12 is communicably connected to the automatic machine grouping means 13, the automatic machine status storage means 14, the treatment necessity storage means 15, the display output means 16 and the input means 17. And the said control part 12 is connected via the network 31 so that communication with the said automatic transaction apparatus 21 is possible, and can monitor each automatic transaction apparatus 21. FIG.

  The network 31 may be any communication network such as a wireless or wired dedicated communication network or public communication network, the Internet, an intranet, a LAN (Local Area Network), a WAN (Wide Area Network), a satellite communication network, and the like. It may be, or a combination of these may be used as appropriate. The network 31 is preferably a dedicated communication line network, but may be a VPN (Virtual Private Network) using a public communication line network.

  Next, the operation of the automatic machine monitoring system 10 configured as described above will be described. First, an operation for grouping the automatic transaction apparatuses 21 will be described.

  FIG. 2 is a table showing a group of automatic transaction apparatuses stored in the automatic machine state storage means in the embodiment of the present invention.

  First, prior to the operation of the automatic machine monitoring system 10, the control unit 12 of the automatic machine monitoring terminal 11 is configured to group the automatic transaction devices 21 having close installation locations among the automatic transaction devices 21 to be monitored. A command is sent to the grouping means 13 to group the automatic transaction apparatuses 21. The automatic machine grouping means 13 that has received the instruction displays on the display output means 16 that the group number, automatic machine ID, and installation location name are input from the input means 17. Subsequently, a system administrator who manages the automatic machine monitoring system 10 operates the input means 17 of the automatic machine monitoring terminal 11 and, according to the contents displayed on the display output means 16, each group number and each group constituting each group. An automatic machine ID for identifying the automatic transaction apparatus 21 and an installation place name of each automatic transaction apparatus 21 are input. As a result, for example, the group configuration as shown in the table shown in FIG.

  Next, the operation when a failure occurs in the automatic transaction apparatus 21 will be described.

  FIG. 3 is a table showing that a failure has occurred in the automatic transaction apparatus stored in the automatic machine state storage means in the embodiment of the present invention, and FIG. 4 is stored in the treatment necessity storage means in the embodiment of the present invention. FIG. 5 is a first table showing the failure of the automatic transaction apparatus displayed on the display output means in the embodiment of the present invention and the necessity of treatment, FIG. 6 is a first flowchart showing the operation of the automatic machine monitoring system according to the embodiment of the present invention.

  Here, the control unit 12 always waits for a change in the state of the automatic transaction device 21 such as the remaining amount of receipt, the life of consumables, the remaining amount of cash, and the occurrence of a failure, which is notified from the automatic transaction device 21 via the network 31. It is in a state.

  For example, when a failure occurs in the automatic transaction apparatus 21-1, the control unit 12 receives a notification from the automatic transaction apparatus 21-1, and the automatic transaction state storage means 14 causes a failure in the automatic transaction apparatus 21-1. The failure information of the automatic transaction apparatus 21-1 indicating that has occurred is stored. Thereby, as shown in FIG. 3, the automatic machine state storage means 14 stores the failure information of the automatic transaction apparatus 21-1. In the failure column of FIG. 3, a location displayed as “OK” indicates that no treatment is required, and a location displayed as “NG” indicates that a treatment is immediately required. In addition, the locations other than “OK” and “NG” may be replenished with receipts, replacement of consumables, cleaning / adjustment, cash replenishment or collection, depending on the determination result of the treatment necessity determination means (not shown). This indicates that there is a possibility that treatment such as cash loading / collection or failure handling may be required.

  Subsequently, the control unit 12 determines that the number of days until the receipt replenishment is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-1 is the number of days until the cash loading / collection is necessary. Check if there is something smaller than the (minimum) value. If there is a value that is smaller than the value of the number of days (minimum) until the cash replenishment / recovery is required, the control unit 12 of the corresponding automatic transaction apparatus 21 The receipt replenishment necessity is stored in the treatment necessity storage means 15. As a result, as shown in FIG. 4, the receipt replenishment necessity is stored in the treatment necessity storage unit 15. In the example shown in FIG. 4, “action required” is displayed in the cell corresponding to the automatic transaction apparatus 21-2 in the column of the number of days until the receipt needs to be replenished. It turns out that the receipt replenishment treatment is necessary. Note that if there is no value for the number of days until the receipt replenishment is smaller than the value of the number of days (minimum) until the cash loading / collection is necessary, the control device 12 needs to deal with the receipt replenishment. Nothing is stored in the rejection storage means 15.

  Subsequently, the control unit 12 determines that the value of the number of days until replacement of consumables is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-1 is required for cash loading / collection. Check if there is something smaller than the number of days (minimum). If there is a value that is smaller than the value of the number of days (minimum) until the cash loading / collection is required, the control unit 12 determines that the number of days until the replacement of the consumable is necessary. The consumable replacement requirement 21 is stored in the treatment necessity storage unit 15. As a result, as shown in FIG. 4, the necessity for replacement of consumables is stored in the treatment necessity storage unit 15. In the example shown in FIG. 4, “action required” is displayed in the cell corresponding to the automatic transaction apparatus 21-1 in the column of the number of days until the consumables need to be replaced. It can be seen that 1 requires a consumable replacement procedure. If there is no value for the number of days until replacement of consumables is smaller than the value of the number of days (minimum) until cash loading / collection is necessary, the control unit 12 Nothing is stored in the treatment necessity storage means 15 for replacement.

  Subsequently, the control unit 12 determines the number of days until the value of the number of days until the cleaning / adjustment is required in the automatic transaction device 21 of the same group as the automatic transaction device 21-1 until the cash loading / collection is required. Check if there is something smaller than the (minimum) value. If the value of the number of days until cleaning / adjustment is required is smaller than the value of the number of days (minimum) until cash loading / collection is required, the control unit 12 The cleaning / adjustment necessity 21 is stored in the treatment necessity storage unit 15. As a result, as shown in FIG. 4, the cleaning / adjustment necessity is stored in the treatment necessity storage unit 15. In the example shown in FIG. 4, “action required” is displayed in the cell corresponding to the automatic transaction apparatus 21-3 in the column of days until cleaning / adjustment is necessary. It can be seen that cleaning and adjustment measures are necessary. Note that if there is no value for the number of days until cleaning / adjustment is required that is smaller than the value for the number of days (minimum) until cash loading / recovery is required, the control unit 12 performs the cash loading / collection. Nothing is stored in the treatment necessity storage means 15.

  The control unit 12 ORs the information in the automatic machine state storage unit 14 and the treatment necessity storage unit 15, that is, stores the information stored in the automatic machine state storage unit 14 and the treatment necessity storage unit 15. The displayed information is merged and displayed on the display output means 16. As a result, as shown in FIG. 5, the display output means 16 displays a table indicating the failure of the automatic transaction apparatuses 21-1 to 21-9 constituting the groups 1 to 3 and the necessity of treatment. . In FIG. 5, a colored cell means that treatment is required.

Next, a flowchart will be described.
Step S1 The control unit 12 stores the failure information of the automatic transaction apparatus 21-1 in the automatic machine state storage means 14.
Step S2 The control unit 12 determines that the number of days until receipt replenishment is required in the automatic transaction device 21 of the same group as the automatic transaction device 21-1 is the number of days until the cash loading / collection is required (minimum). ) To see if there is something smaller than the value. If there is a value for the number of days until receipt replenishment is smaller than the value of the number of days (minimum) until cash loading / collection is necessary, the process proceeds to step S3, and the receipt replenishment is required. If there is no value whose number of days is smaller than the value of the number of days (minimum) until cash loading / collection is required, the process proceeds to step S4.
Step S <b> 3 The control unit 12 stores the receipt replenishment necessity of the corresponding automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S4 The control unit 12 determines that the number of days until the exchange of consumables is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-1 is the number of days until the cash loading / collection is necessary. Check if there is something smaller than the (minimum) value. If the value of the number of days until the replacement of the consumables is smaller than the value of the number of days (minimum) until the cash loading / collection is required, the process proceeds to step S5, and the replacement of the consumables is necessary. If there is no value that is smaller than the value of the number of days until the cash loading / collection is required (minimum), the process proceeds to step S6.
Step S <b> 5 The control unit 12 stores the consumable replacement requirement of the corresponding automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S6 The control unit 12 determines that the number of days until cleaning / adjustment is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-1 is the number of days until cash loading / collection is required ( Check if there is something smaller than the (minimum) value. If the value of the number of days until cleaning / adjustment is required is smaller than the value of the number of days (minimum) until cash loading / collection is required, the process proceeds to step S7, and cleaning / adjustment is required. If there is no value for the number of days until the value of the number of days until cash loading / collection is required (minimum), the process proceeds to step S8.
Step S <b> 7 The control unit 12 stores the cleaning / adjustment necessity of the automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S8 The control unit 12 ORs the information of the automatic machine state storage unit 14 and the treatment necessity storage unit 15 and displays it on the display output unit 16, and ends the process.

  Next, the processing operation when the cash transaction / collection of the automatic transaction apparatus 21 becomes necessary will be described.

  FIG. 7 is a table showing that cash loading / collection is required in the automatic transaction apparatus stored in the automatic machine state storage means in the embodiment of the present invention, and FIG. 8 is the necessity of treatment in the embodiment of the present invention. FIG. 9 is a second table showing the necessity of treatment of the automatic transaction apparatus stored in the storage means, and FIG. 9 shows the failure of the automatic transaction apparatus displayed on the display output means and the necessity of treatment in the embodiment of the present invention. FIG. 10 is a second flowchart showing the operation of the automatic machine monitoring system according to the embodiment of the present invention.

  Here, the control unit 12 always waits for a change in the state of the automatic transaction device 21 such as the remaining amount of receipt, the life of consumables, the remaining amount of cash, and the occurrence of a failure, which is notified from the automatic transaction device 21 via the network 31. It is in a state.

  For example, when cash loading / collection is required in the automatic transaction apparatus 21-4, the control unit 12 receives a notification from the automatic transaction apparatus 21-4 and stores the automatic transaction apparatus 21- in the automatic machine state storage means 14. 4 stores cash loading / recovery requirements. The automatic machine state storage means 14 in the present embodiment stores information indicating that cash loading / collection is necessary. Thereby, as shown in FIG. 7, the automatic machine state storage means 14 stores information indicating that cash loading / collection is required in the automatic transaction apparatus 21-4. In the column of the number of days until cash loading / collection is required in FIG. 7, a portion displayed as “OK” indicates that no treatment is required, and a portion displayed as “NG” indicates a treatment. Indicates that is needed immediately. Also, locations other than “OK” and “NG” are displayed depending on the determination result of the treatment necessity determining means (not shown), replenishment of receipt, replacement of consumables, cleaning / adjustment, cash loading / collection, trouble handling This indicates that it may be necessary to take such measures.

  Subsequently, the control unit 12 determines that the number of days until the receipt replenishment is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-4 is the number of days until the cash loading / collection is necessary. Check if there is something smaller than the (minimum) value. If there is a value for the number of days until the receipt needs to be replenished, which is smaller than the value of the number of days (minimum) until the cash loading / collection is required, the control unit 12 determines that the corresponding automatic transaction apparatus 21 Is stored in the treatment necessity storage means 15. As a result, as shown in FIG. 8, the receipt replenishment necessity is stored in the treatment necessity storage unit 15. In the example shown in FIG. 8, since “reaction required” is displayed in the cells corresponding to the automatic transaction apparatus 21-4 and the automatic transaction apparatus 21-5 in the column of the number of days until the receipt needs to be replenished, It can be seen that the automatic transaction apparatus 21-4 and the automatic transaction apparatus 21-5 require a receipt replenishment procedure. Note that if there is no value for the number of days until the receipt replenishment is smaller than the value of the number of days (minimum) until the cash loading / collection is necessary, the control device 12 needs to deal with the receipt replenishment. Nothing is stored in the rejection storage means 15.

  Subsequently, the control unit 12 determines that the value of the number of days until replacement of consumables is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-4 is required to be loaded / collected with cash. Check if there is something smaller than the number of days (minimum). If there is a value of the number of days until the replacement of the consumables is smaller than the value of the number of days (minimum) until the cash loading / collection is necessary, the control unit 12 makes the corresponding automatic transaction. The consumable replacement requirement of the device 21 is stored in the treatment necessity storage means 15. As a result, as shown in FIG. 8, the necessity for replacement of consumables is stored in the treatment necessity storage unit 15. In the example shown in FIG. 8, “action required” is displayed in the cell corresponding to the automatic transaction apparatus 21-5 in the column for the number of days until the replacement of the consumables. Therefore, the automatic transaction apparatus 21- 5 indicates that a consumable replacement procedure is necessary. If there is no value for the number of days until replacement of consumables is smaller than the value of the number of days (minimum) until cash loading / collection is necessary, the control unit 12 Nothing is stored in the treatment necessity storage means 15 for replacement.

  Subsequently, the control unit 12 determines that the value of the number of days until the cleaning / adjustment is required in the automatic transaction device 21 of the same group as the automatic transaction device 21-4 is required until cash loading / collection is required. Check if there is something smaller than the number of days (minimum). If the value of the number of days until cleaning / adjustment is required is smaller than the value of the number of days (minimum) until cash loading / collection is required, the control unit 12 The cleaning / adjustment necessity 21 is stored in the treatment necessity storage unit 15. As a result, as shown in FIG. 8, cleaning / adjustment necessity is stored in the treatment necessity storage unit 15. In the example shown in FIG. 8, “action required” is displayed in the cell corresponding to the automatic transaction apparatus 21-4 in the column of days until cleaning / adjustment is necessary. It can be seen that cleaning and adjustment measures are necessary. Note that if there is no value for the number of days until cleaning / adjustment is required that is smaller than the value for the number of days (minimum) until cash loading / recovery is required, the control unit 12 performs the cash loading / collection. Nothing is stored in the treatment necessity storage means 15.

  The control unit 12 ORs the information in the automatic machine state storage unit 14 and the treatment necessity storage unit 15, that is, stores the information stored in the automatic machine state storage unit 14 and the treatment necessity storage unit 15. The displayed information is merged and displayed on the display output means 16. As a result, as shown in FIG. 9, the display output means 16 displays a table indicating the failure of the automatic transaction apparatuses 21-1 to 21-9 constituting the groups 1 to 3 and the necessity of treatment. . In FIG. 9, a colored cell means that treatment is required.

Next, a flowchart will be described.
Step S11 The control unit 12 stores the cash loading / collection requirement of the automatic transaction apparatus 21-4 in the automatic machine state storage means 14.
Step S12 The control unit 12 determines that the number of days until receipt replenishment is required in the automatic transaction apparatus 21 in the same group as the automatic transaction apparatus 21-4 is the number of days until cash loading / collection is required (minimum). ) To see if there is something smaller than the value. If there is a value for the number of days until the receipt needs to be replenished that is smaller than the value of the number of days (minimum) until the cash loading / collection is required, the process proceeds to step S13, and the receipt is replenished. When there is no value whose number of days is smaller than the value of the number of days (minimum) until cash loading / collection is required, the process proceeds to step S14.
Step S <b> 13 The control unit 12 stores the receipt replenishment necessity of the corresponding automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S14 The controller 12 determines that the number of days until the replacement of consumables is required in the automatic transaction apparatus 21 of the same group as the automatic transaction apparatus 21-4 is the number of days until the cash loading / collection is required. Check if there is something smaller than the (minimum) value. If the value of the number of days until the replacement of the consumables is smaller than the value of the number of days (minimum) until the cash loading / collection is required, the process proceeds to step S15, and the replacement of the consumables is necessary. If there is no value for the number of days until the value becomes less than the value for the number of days (minimum) until cash loading / collection is required, the process proceeds to step S16.
Step S15 The control unit 12 stores the consumable replacement requirement of the corresponding automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S16 The control unit 12 determines that the value of the number of days until cleaning / adjustment is required in the automatic transaction device 21 of the same group as the automatic transaction device 21-4 is the number of days until cash loading / collection is required ( Check if there is something smaller than the (minimum) value. If the value of the number of days until cleaning / adjustment is required is smaller than the value of the number of days (minimum) until cash loading / collection is required, the process proceeds to step S17, and cleaning / adjustment is required. If there is no value that is smaller than the value of the number of days until the cash loading / collection is required (minimum), the process proceeds to step S18.
Step S <b> 17 The control unit 12 stores the cleaning / adjustment necessity of the corresponding automatic transaction apparatus 21 in the treatment necessity storage unit 15.
Step S18 The control unit 12 ORs the information of the automatic machine state storage unit 14 and the treatment necessity storage unit 15 and displays it on the display output unit 16, and ends the process.

  As described above, in the present embodiment, the automatic transaction apparatuses 21 that are close to the installation location are grouped, and when a certain automatic transaction apparatus 21 becomes faulty or needs to be loaded / collected with cash, it is the same as the automatic transaction apparatus 21. The automatic transaction device 21 in the group is configured to display and output a device that requires treatment such as receipt replenishment, consumable replacement, cleaning / adjustment. Therefore, the number of dispatches of staff members for maintaining the operation of the automatic transaction apparatus 21 can be reduced. Further, when determining whether or not the treatment is necessary, the minimum value of the number of days until cash loading / collection is required and the value of the number of days until the receipt of the automatic transaction apparatus 21 in the same group is required. Compare the value of the number of days until replacement of consumables with the value of the number of days until cleaning / adjustment is required, respectively, and the minimum number of days until cash loading / collection is required Only when the number of days that require treatment is smaller than that, replenishment of receipts, replacement of consumables, and cleaning / adjustment are performed. Therefore, the amount of receipts and consumables used can be reduced.

  In the present embodiment, whether or not treatment is necessary is displayed on the display output unit 16, but can be displayed on a display output unit such as a remote maintenance base via the network 31.

  In addition, this invention is not limited to the said embodiment, It can change variously based on the meaning of this invention, and does not exclude them from the scope of the present invention.

It is a figure which shows the structure of the automatic machine monitoring system in embodiment of this invention. It is a table | surface which shows the group of the automatic transaction apparatus stored in the automatic machine state memory | storage means in embodiment of this invention. It is a table | surface which shows that a failure generate | occur | produced in the automatic transaction apparatus memorize | stored in the automatic machine state memory | storage means in embodiment of this invention. It is a 1st table | surface which shows the necessity of the treatment of the automatic transaction apparatus memorize | stored in the treatment necessity storage means in embodiment of this invention. It is a 1st table | surface which shows the failure of the automatic transaction apparatus displayed on the display output means in embodiment of this invention, and the necessity of treatment. It is a 1st flowchart which shows operation | movement of the automatic machine monitoring system in embodiment of this invention. It is a table | surface which shows that cash loading / collection was needed with the automatic transaction apparatus memorize | stored in the automatic machine state memory | storage means in embodiment of this invention. It is a 2nd table | surface which shows the necessity of the treatment of the automatic transaction apparatus memorize | stored in the treatment necessity storage means in embodiment of this invention. It is a 2nd table | surface which shows the failure of the automatic transaction apparatus displayed on the display output means in embodiment of this invention, and the necessity of treatment. It is a 2nd flowchart which shows operation | movement of the automatic machine monitoring system in embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Automatic machine monitoring system 12 Control part 13 Automatic machine grouping means 14 Automatic machine state memory | storage means 15 Treatment necessity storage means 16 Display output means 17 Input means 21, 21-1, 21-2, 21-3, 21-4, 21-5, 21-6, 21-7, 21-8, 21-9 Automatic transaction device

Claims (1)

(A) automatic machine grouping means for grouping automatic machines to be monitored according to the installation location;
(B) automatic machine state storage means for storing cash, receipts and remaining amount information of consumables and failure information notified from the automatic machine;
(C) treatment necessity storage means for storing necessity of cash replenishment or collection, receipt replenishment and consumable replacement in the automatic machine;
(D) display output means for displaying and outputting the state of the automatic machine or the content of instructions to the staff;
(E) input means for inputting grouping information of the automatic machine ;
(F) a control unit connected to the automatic machine grouping means, automatic machine status storage means, treatment necessity storage means, display output means, and input means;
(G) When determining whether or not it is necessary to replenish receipts and replace consumables in the automatic machine, the control unit determines whether the minimum number of days until cash replenishment or collection is required in the same group of automatic machines And an automatic machine monitoring system that determines that the receipt replenishment and the consumable replacement are necessary when the value is larger than the number of days until the consumable replacement is necessary .

Images