JP4469311B2 - Police route planning system - Google Patents

Description

  The present invention relates to a police route planning system, and in particular, for a financial automatic transaction apparatus such as an ATM (Automated Teller Machine) at a store of a financial institution such as a bank, to optimize the police business by a security company. It is a police route planning system to carry out.

  In general, an employee of a security company performs cash replenishment and cash collection operations for ATMs installed at a cash machine corner of a bank or an unattended cash machine corner, etc., according to instructions from a bank store representative or the like.

  Specifically, for example, using the method disclosed in Patent Document 1 (Japanese Patent Laid-Open No. 2004-206261), the number of cash demands in an ATM is predicted, and in any ATM based on the predicted number of demands, Consider when and how much money needs to be replenished or collected (allocation / time), and create a start-up business plan. Then, the prepared operation plan is transmitted to a security company using a FAX or the like, and a delivery (replenishment) of cash to the ATM or a collection of surplus money from the ATM is requested.

  The cash procurement department deposits the designated amount of funds into the funding account at the designated time in accordance with the cash replenishment instruction. Also, according to the cash replenishment instruction, the security company withdraws the specified amount of cash from the loading account and delivers (fills) it to the ATM at the specified time, or transfers the specified amount of surplus from the ATM. To collect.

  In the security company, in order to deliver funds to ATMs (from ATMs), human arrangements (scheduling) such as who and when to work on ATMs are performed by the system according to Patent Document 1. It is done.

JP 2004-206261 A

  If the security company is requested to dispatch more funds than necessary, the dispatch costs may increase. For example, regular dispatch contracts are generally exchanged between security companies and financial institutions. This periodic dispatch contract is a fixed rate (for example, 20,000 yen) and is dispatched a predetermined number of times (for example, 5 times) during a predetermined period (for example, 1 month). In some cases, a premium temporary dispatch fee (for example, 6,000 yen per transaction) is paid. Therefore, making a dispatch (delivery) request to the security company more than a predetermined number of times has a problem that the fee to be paid to the security company becomes high and the operation cost becomes high.

In addition, in ATM, it is necessary to replenish consumables (for example, receipt paper, journal paper, transfer ticket, entry / exit slip, issuance passbook, etc.). Requests are made.
In addition, in ATM, the above-mentioned dispatch for replenishment of consumables and the dispatch for maintenance work are included in the number of dispatches of the regular dispatch contract described above.

  Conventionally, the dispatch of workers for replenishment work and maintenance work of cash and consumables is managed such that the security company is dispatched within a predetermined number of times by performing management such as prediction and planning.

  However, when an event occurs, such as when an alarm for a shortage of cash or consumables (urgently, replenishment is required) or when a trouble occurs, or when a maker contacts you Because it was corresponded, you have to pay an extra temporary dispatch fee by making a request to the security company not included in the prescribed number of times for replenishment / exchange work and maintenance work of these cash and consumables It may not be. In other words, there is a problem of paying more than the appropriate dispatch cost to the security company.

  An object of the present invention is to provide a security route planning system for planning a security route while minimizing the cost of work associated with the dispatch of a security company due to a certain financial automatic transaction apparatus.

The security route planning system according to the present invention is preferably a security route planning system that receives status information about a plurality of financial automatic transaction apparatuses via a network and creates a security route for the financial automatic transaction apparatus based on the status information. The first server of the maintenance company that monitors a plurality of financial automatic transaction apparatuses is used with the capacity and apparatus of banknotes held by the financial automatic transaction apparatus itself, transmitted from the plurality of financial automatic transaction apparatuses. A communication unit that receives information about the status of the consumables including information on the remaining amount of consumables via the network, and a financial automatic transaction device status information and a position information of the financial automatic transaction device received via the communication unit A first database that is managed in correspondence with identification information of the automatic transaction apparatus, and a first database for the selected financial automatic transaction apparatus The remaining amount of irradiation to bill capacity or consumables and a control unit that determines exceeds a predetermined range,
The second server of the security company connected to the first server via the network associates at least the position information of the financial automatic transaction apparatus acquired from the first server with the identification information of the financial automatic transaction apparatus. A second database to be managed, and a first financial automatic transaction apparatus as a main purpose of the police contacted from the first server based on the position information of the financial automatic transaction apparatus managed by the second database According to the information from the extraction unit that extracts the second financial automatic transaction apparatus belonging to a certain position range and the control unit of the first server, the bill capacity or the remaining amount of consumables exceeds a predetermined range. A security route planning system having a determined second financial automatic transaction apparatus and a route creation unit that sets a security route including the first financial automatic transaction apparatus.
In one example, the first server has first display means, and the first display means includes identification numbers, operating conditions, installation locations, banknotes or consumables related to the plurality of acquired financial automatic transaction apparatuses. The second server has the second display means, and the second display means displays the installation location and position information corresponding to the obtained identification numbers for the plurality of financial automatic transaction apparatuses. Is done.

  According to the present invention, by constructing a system for planning a security route including other financial automatic transaction devices in the vicinity of the troubled financial automatic transaction device, it is possible to minimize the cost for the security service by the security company. Can be suppressed.

FIG. 1 is a schematic diagram of a security route planning system as an embodiment of the present invention.
In FIG. 1, a financial institution 40 such as a bank or a credit company operating an ATM and a plurality of ATMs 51 are connected via a network 41 such as a dedicated line or a public line to form a financial system. As a security route planning system, a plurality of ATMs 51 and a maintenance company 10 are connected via a network 41, and a maintenance company 1 and a security company 3 are connected via a network 20, and the maintenance company 1 and the security company 3 are They can communicate with each other. The maintenance company 1 has a server 10 and a database (DB) 11. Similarly, the security company 3 has a server 30 and a DB 31.

  Each ATM has a transmission function, and transmits information on the state of the ATM, for example, information such as the banknote capacity of the ATM 51 and the remaining amount of consumables, information indicating an operational state of the ATM 51, and the like. The financial institution 40 and the maintenance company 10 receive information regarding the operating status of the ATM transmitted from each ATM 51 via the network 41.

The maintenance company 1 receives information transmitted from the ATM and accumulates the information in the DB 11 for each ATM 51. In addition, the maintenance company 1 transmits information (state information) on the received ATM state to the security company 3 via the network 20.
Maintenance company 1 cooperates with security company 3 to perform ATM 51 maintenance work, and for this purpose, server 10 of maintenance company 1 determines whether each ATM 51 needs to be replenished with cash and the amount of cash to be replenished. Execute the function to perform.

  The security company 3 stores the received ATM status information in the DB 31. Further, the server 30 of the security company 3 refers to the ATM status information stored in the DB 31 and, based on the ATM location information stored in the DB 31, to a plurality of ATMs 51 belonging to the specified specific area. Perform a function to determine the route to replenish cash and consumables. In addition, the security company replenishes cash and consumables to the ATM 51 (warning service), dispatches when a failure occurs, and timely cleaning of the ATM booth when replenishing cash and consumables.

Here, I would like to explain about cash and statement slips handled by ATM51.
The ATM 51 is an automatic cash transaction apparatus installed in a bank, a store, an unmanned store, a convenience store or the like by a financial institution, and is configured so that cash can be stored therein, and can be operated (transacted) by a user (customer). Accordingly, various processes such as withdrawal and deposit can be performed. Note that the cash, for example, bills and coins loaded into the ATM 51 is a consumable that is consumed when a transaction is performed in the ATM 51, and is a supplement that is replenished by a financial institution or the like as necessary. Hereinafter, in this embodiment, it demonstrates using a banknote as cash for convenience.

  In addition, the ATM 51 stores statement slips, journal paper, transfer tickets, issued passbooks (so-called consumables), and prints the contents of various transactions performed by the customer for output or It comes to save. These statement slips, journal paper, transfer tickets, issued passbooks, and the like are also supplements consumed when transactions are made at the ATM 51.

FIG. 2 shows a specific configuration of a security route planning system according to an embodiment.
In the security route planning system, as a system of the maintenance company 1, the server 10 includes a DB 11, a communication unit 200, a control unit 201, an input unit 202, a display and output unit 203, and a cash capacity information acquisition unit 204. As a system of the security company 3, the server 30 includes a DB 31, a communication unit 210, a control unit 213, a route creation unit 214, a guardable range extraction unit 215, and an ATM position information acquisition unit 216.

  In the server 10 of the maintenance company 1, the communication unit 200 receives information transmitted via the networks 20 and 41 or transmits information via the networks 20 and 41. The input unit 202 has a function of inputting necessary data to the DB 11. The display unit and output unit 203 have a function of displaying and outputting information stored in the DB 11 in a timely manner, and will be described later with reference to FIGS.

  In the server 10, the control unit 201 uploads information sent to the communication unit 200 to the DB 11 periodically or as needed. Further, control for displaying information input from the input unit 202 and displaying it on the output unit 203 is performed. In the figure, the communication unit 210, the control unit 211, the input unit 212, and the display and output unit 213 in the security company server 30 have the same functions as the server 10 of the maintenance company, and a description thereof will be omitted.

  The cash capacity information acquisition unit 204 acquires cash capacity information in each ATM 51. When cash capacity information is collected from each ATM 51, the cash capacity information acquisition unit 204 has a function of writing the cash capacity information to the DB 11 via the input unit 202. is doing. Here, the cash capacity information is information in which the cash capacity in FIG. 8 is classified into three stages. In the cash capacity 710, the primary replenishment line 720 or higher is not required to be replenished, the secondary replenishment line 721 or higher and the primary replenishment line 721 is low, and the secondary replenishment line 721 is required to be replenished.

  The route creation unit 214 in the security company server 30 has a function of creating a security route. Here, the guard route creation method is an optimum route creation method that minimizes the guard cost using, for example, a route creation technique as disclosed in Patent Document 1.

The policeable range extraction unit 215 has a function of extracting ATMs in a certain area, for example, an area within a radius of 30 km or the like (which can create an optimum route that minimizes the cost of police).
The ATM position information acquisition unit 216 has a function of acquiring the area and address where each ATM 51 is located, the road condition to each adjacent ATM 51, and the like.
By the processing based on the policeable range extraction unit 215 and the ATM position information acquisition unit 216, the display example of the cash capacity information and the position information of the police route planning system shown in FIG. 9 (described later) can be output.

  In the ATM 51, the communication unit 220 has a function of communicating ATM status information, for example, cash capacity information, consumable capacity information, and ATM operating status information to the server 10 of the maintenance company 1 via the network 41. Have. The control unit 221 has a function of detecting ATM status information and issuing a communication command to the communication unit 220.

Next, the operation of the security route planning system will be described with reference to FIG.
FIG. 3 is a flowchart showing the operation of the security route planning system according to the embodiment. FIG. 4 is a schematic diagram for explaining a security route planning system according to an embodiment.

  In FIG. 3, first, it is assumed that the ATM 510 (FIG. 4) has a shortage of cash or consumables (for example, a statement slip, journal, transfer ticket, issued passbook, etc.), a failure, etc., and the ATM 510 stops operating (S300) . Here, the shortage of cash is a case where supplementation is required. Next, another ATM 51 located in the area around the ATM 510 (the area within the guardable range) is extracted (S301). Here, the range that can be guarded is simply the area that is within the radius of 30 km around the ATM 510, the range that can be guarded in the travel distance time considering road conditions, the region that is determined by the security company 30 and the financial institution 40, etc. Range. And the cash capacity information of ATM51 extracted by S301 is acquired (S302). Further, each ATM 51 whose cash capacity corresponds to a small remaining amount is extracted from the cash capacity information (S303).

  Here, an optimal police route is created for each ATM 51 that is located in a range that can be guarded with a shortage of cash and consumables, and that has a faulty ATM 510 and that has a small cash capacity (S304). ). Based on this, the security company is dispatched (S305). First, the ATM 510 is replenished with cash, or the consumables are replenished or the ATM is restored (S306), and the security work is performed according to the created route (S307).

FIG. 4 is a schematic diagram illustrating a security route planning system according to an embodiment of the present invention.
First, (1) suppose that cash and consumables are deficient and trouble occurs in ATM 510, and the operation of ATM 510 is stopped (S300). Here, the shortage of cash is a case where supplementation is required. (2) Next, another ATM 51 located in the peripheral area of the ATM 510 (area of the policeable range) is extracted (S301). Here, the range that can be guarded is simply the area within a radius of 30 km centered on ATM 510, the range that can be guarded in terms of travel distance time considering road conditions, the region determined by the security company 30 and the financial institution 40, etc. It is a range. Then, (3) the cash capacity information of the ATM 51 extracted in S301 is acquired (S302), and (4) each ATM 51 whose cash capacity corresponds to a small remaining amount is extracted from the cash capacity information (S303).

  (5) Here, for each ATM 51 that is located in a range that can be guarded around the ATM 510 in which there is a shortage of cash or consumables, or where a failure has occurred, and that has a small amount of cash, an optimal guard route is provided. Create (S304). Based on this, the security company is dispatched (S305), replenishes cash to ATM 510 or replenishes consumables or restores ATM 510 (S306), and performs a security operation according to the created route (S307).

FIG. 5 shows a configuration example of the DB 11 of the maintenance company of the security route planning system according to the embodiment.
In the maintenance company DB 11, ATM 51 information, which is a number arbitrarily set by the financial institution 40 or the like to identify the ATM 51, is information indicating whether the ATM 51 is operating normally. Status 501, installation location 502 that is ATM 51 address information, branch name 503 that manages ATM 51, machine number 504 that is a unique number of ATM 51, ATM 51 cash capacity 505, ATM 51 consumables remaining amount Information such as 506 is managed. These pieces of information are updated as needed by downloading information from the ATM 51.

FIG. 6 also shows a configuration example of the security company DB 31.
The DB 31 includes an ATM identification number 500 that is an arbitrarily set number for identifying the ATM 51 by the financial institution 40, an installation location 502 that is information such as the address of the ATM 51, a branch name 503 that manages the ATM 51, and the ATM 51 Information such as a machine number 504 that is a unique number that does not overlap, information such as a map of the jurisdiction area of the ATM 51 police carrier, a place where the ATM 51 is installed, or position information 507 such as road conditions is managed.
Note that the DB 31 may manage all the information in the DB 11 or may manage by adding information extracted from the DB 11 to the information shown in FIG.

FIG. 7 is a flowchart for explaining route creation of a security route planning system according to an embodiment of the present invention.
The control unit 221 of the ATM 51 detects cash replenishment, consumables replenishment, and failure (S600). Here, the cash replenishment is classified into three levels in FIG. 8, and the primary replenishment line 720 or higher is not replenished in the cash capacity 710, the secondary replenishment line 721 or more and the primary replenishment line 721 is low. Replenishment is required below the secondary replenishment line. Consumable supplies need to be replenished in the same way. In addition, the number of cash required for replenishment may be set using, for example, a demand prediction method disclosed in Patent Document 1, and a different number may be set for each ATM 51.

  Next, the communication unit 220 transmits information detected by the control unit of the ATM 51 to the communication unit 200 of the server 10 of the maintenance company via the network 41 (S601). The communication unit 200 of the server 10 transmits the failure information transmitted from the ATM 510 to the communication unit 210 of the security company server 30 via the network 20 (S602). Here, the failure information is information such as cash replenishment, consumables replenishment, and failure.

  Based on the status information of the ATM 510 sent from the communication unit 200 of the maintenance company server 10, the ATM location information acquisition unit 216 of the security company server 30 acquires the location information of the ATM 510 (S603). Next, the guardable range extraction unit 215 of the server 30 of the security company extracts each ATM 51 located in the guardable range (for example, within a radius of 30 km) based on the position of the ATM 510 (S604). The communication unit 210 transmits the extracted ATM status information to the communication unit 200 of the server 10 of the maintenance company via the network 20 (S605).

  Next, the cash capacity information acquisition unit 204 of the server 10 of the maintenance company acquires the cash capacity information of each ATM 51 sent from the server 30 of the security company (S606), and the control unit 201 determines the cash capacity information from the cash capacity information. The ATM 51 having a small remaining amount is extracted (S607). Here, the small amount of cash is classified into three levels in FIG. 8 and the primary replenishment line 720 or more is not required to be replenished in the cash capacity 710 and the remaining amount of secondary replenishment line 721 or more but less than the primary replenishment line 721 is left. Small, less than the secondary replenishment line is required, and the remaining amount is small. Further, this small amount of cash may be set using, for example, a demand prediction method disclosed in Patent Document 1, and a different number may be set for each ATM 51.

  The communication unit 200 transmits the information (including the ATM identification number and the like) of each ATM 51 extracted in S07 to the communication unit 210 of the security company server 30 via the network 20 (S608).

  Next, the route creation unit 214 of the security company server 30 creates a security route from the ATMs 51 sent from the maintenance company server 10 centering on the ATM 510 in which cash supplementation or consumables supplementation or failure has occurred. (S609).

FIG. 8 shows a display example of cash capacity information of a security route planning system according to an embodiment.
Reference numeral 203 denotes a display example on the server 10 of the maintenance company and a display example of the output unit 203, which is information obtained by classifying the cash capacity into three levels. In the cash capacity 710, the replenishment is not necessary for the primary replenishment line 720 or more, the remaining amount for the secondary replenishment line 721 or more but less than the primary replenishment line 721 is replenishment for the less than the secondary replenishment line. Further, the capacity information of consumables (for example, a statement slip) may be displayed in the same manner as described above. In addition, the amount of remaining cash and the amount of cash required for replenishment may be set separately for each ATM 51 using, for example, a demand prediction method disclosed in Patent Document 1. In addition, the shortage of cash and consumables described above is the replenishment required here.

FIG. 9 is a diagram showing a display example of cash capacity information of the police route planning system according to an embodiment, a map of the jurisdiction area of the ATM 51 police carrier, a map of the ATM 51 installation location, or position information such as road conditions.
On the display and output unit 213 of the security company server 11, each ATM 51 is displayed centering on the ATM 510 in which cash is replenished, consumables are replenished, or a failure occurs, and cash capacity information is simultaneously displayed. In addition, it is also possible to display a possible guarding range centering on the ATM 510.

FIG. 10 shows a display example of the maintenance company DB 11 in the police route planning system according to the embodiment.
On the display screen of the display and output unit 203, ATM identification numbers 500 and ATM 51, which are numbers arbitrarily set for identifying the ATM 51 by the financial institution 40, etc., which are information of the ATM 51 managed by the DB 11, are normally operated. Operating status 501 that is information on whether or not, the installation location 502 that is information such as the address of the ATM 51, the branch name 503 that manages the ATM 51, the machine number 504 that is a unique number that does not overlap the ATM 51, and the cash of the ATM 51 Information such as the capacity 505 and the remaining amount 506 of the ATM 51 is displayed.

FIG. 11 shows a security company database display example of the security route planning system according to one embodiment.
On the display screen of the display and output unit 213, an ATM identification number 500 that is a number arbitrarily set by the financial institution 40 managed by the DB 31 to identify the ATM 51, and an installation location 502 that is information such as the address of the ATM 51. The name of the branch managing the ATM 51 503, the machine number 504 that is a unique number of the ATM 51, the jurisdiction area of the ATM 51 policeman, the map of the ATM 51 installation location, or the location information 507 such as road conditions Is displayed.

  In the above description of the embodiment, the function of the maintenance company 1 and the function of the security company 3 are described separately. However, as an alternative example, the configuration and functions of the maintenance company 1 and the structure and functions of the security company 3 are provided. For example, the maintenance company 1 (or the security company 3) may be integrated so that one company has all functions and configurations. With this configuration, communication via the network 20 becomes unnecessary, and there is a possibility that one server and one DB can be shared.

The figure which shows the outline of the security route planning system in one Embodiment. The block diagram which shows the specific structure of the police route planning system in one Embodiment. The flowchart explaining operation | movement of the security route planning system in one Embodiment. The outline figure of the security route planning system in one embodiment. The figure which shows DB11 of the maintenance company in one Embodiment. The figure which shows DB31 of the security company in one Embodiment. The flowchart explaining route creation of the police route planning system in one embodiment. The figure which shows the cash capacity information display example of the police route planning system in one Embodiment. The figure which shows the example of a display of the cash capacity information and position information of the police route planning system in one Embodiment. The figure which shows the example of a display of DB11 of the maintenance company in one Embodiment. The figure which shows the example of a display of DB31 of a security company in one Embodiment.

Explanation of symbols

1: Maintenance company 10: Server 11: DB 20: Network 3: Security company 30: Server 31: DB 40: Financial institution 41: Network 51: ATM
200: Communication unit 201: Control unit 202: Input unit 203: Display and output unit 204: Cash capacity information acquisition unit 210: Communication unit 211: Control unit 212: Input unit 213: Display and output unit 214: Route creation unit 215: Security possible range extraction unit 216: ATM position information acquisition unit 220: ATM communication unit 221: ATM control unit.

Claims (2)

A security route planning system that receives status information about a plurality of financial automatic transaction apparatuses via a network and creates a security route for the financial automatic transaction apparatus based on the status information,
A first server owned by a maintenance company that monitors a plurality of financial automatic transaction apparatuses
Device status information including information on the volume of banknotes held by the financial automatic transaction device itself and the remaining amount of consumables used in the device is received via the network. And a first database that manages the status information of the automatic financial transaction apparatus and the position information of the automatic financial transaction apparatus received via the communication unit in correspondence with the identification information of the automatic financial transaction apparatus A control unit that determines whether the capacity of bills or the remaining amount of consumables exceeds a predetermined range with reference to the first database with respect to the selected financial automatic transaction apparatus,
The second server of the security company connected to the first server via the network acquires at least the position information of the financial automatic transaction apparatus acquired from the first server, and the identification information of the automatic financial transaction apparatus A second database managed in correspondence with the first database, and a first purpose of the alert sent from the first server based on the position information of the financial automatic transaction apparatus managed in the second database According to the information from the extraction unit for extracting the second financial automatic transaction device belonging to a certain position range including the financial automatic transaction device and the control unit of the first server, the capacity of the bill or the remaining amount of the consumables is predetermined. The second financial automatic transaction apparatus that is determined to exceed the range, and a route creation unit that sets a security route including the first financial automatic transaction apparatus,
A police route planning system characterized by that. The first server has first display means, and the first display means has identification numbers, operating statuses, installation locations, banknotes or consumables related to the acquired plurality of financial automatic transaction apparatuses. Displayed,
The second server has second display means, and the second display means displays the installation location and position information corresponding to the acquired identification numbers relating to the plurality of financial automatic transaction apparatuses. The police route planning system according to claim 1.

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