JP4275162B2 - Money handling equipment - Google Patents

Description

  The present invention relates to a money handling apparatus that is installed in, for example, a financial institution and processes money.

  2. Description of the Related Art Conventionally, a money handling apparatus having a teller depositing / dispensing machine operated by an operator is installed at a counter of a financial institution. The operator performs transaction processing such as putting the money received from the customer into the deposit port of the money handling apparatus and depositing it into the customer's account.

  Here, due to the misunderstanding of the customer or the like, there is a case where the amount of money that the customer thinks is different from the amount counted by the money handling apparatus. This occurs simply because the customer is miscounted or because one banknote remains in the envelope carrying the banknote. If the amount of money that the customer thinks is different from the amount counted by the money handling apparatus, the customer may be distrusted with what the operator has illegally extracted.

  In order to prevent this distrust to customers, a camera is installed with the deposit, withdrawal, and reject ports in view, and the money taken by the camera is displayed on the customer's display. A processing apparatus has been proposed (see Patent Document 1). According to this money handling apparatus, the customer can confirm the operator's hand that puts money into the deposit port, the withdrawal port, and the reject port on the display. You can confirm that you have not.

However, this money handling apparatus only reproduces a captured image captured by the camera in real time. Therefore, this money handling device is a burden on the customer because the customer must always keep an eye on the display to confirm that the operator has not acted unreliably regardless of whether the amounts are inconsistent or not. There was a problem of forcing.
JP 2003-208651 A

  In view of the above-mentioned problems, the present invention can eliminate distrust to the operator even if there is a discrepancy between the amount considered by the customer and the amount counted by the money handling apparatus, without forcing the customer to pay attention to the display at all times. An object is to provide a money handling apparatus and improve customer satisfaction.

The present invention is based on account information input means for receiving input of account information, a deposit port for receiving deposit of money received from a customer, money deposited in the deposit port, and account information input by the account information input unit. Transaction processing means for executing transaction processing, photographing means for photographing the deposit port, and recording means for recording a photographed image by the photographing means in association with the account information input by the account information input means, in a transaction unit. A reproduction instruction input means for receiving an input of a reproduction instruction designating an account, a customer display means for displaying an image for a customer, an operator display means for displaying an image for an operator, and recording by the recording means in the running control in transaction units, corresponding to the playback instruction input means regeneration instruction specified account specified and accepts an input of the playback instruction to account trading Characterized in that the recorded image is the money handling apparatus and a reproduction control means for reproducing and displaying trading units both of the operator display means and the customer display unit.

  As a preferred aspect, the transaction processing means is configured to execute, as the transaction processing, a deposit process for depositing money deposited in the deposit port into an account designated by the account information input means, and the regeneration control means, The reproduction instruction input means allows the reproduction instruction to be input after the counting of the money inserted into the deposit port in the deposit process is completed and before the payment is confirmed, and the recorded video is input when the reproduction instruction is input. Can be configured to be reproduced.

  According to the present invention, there is provided a money handling apparatus that can dispel distrust to an operator even if there is a discrepancy between the amount considered by the customer and the amount counted by the money handling apparatus, without forcing the customer to pay attention to the display at all times. , Can improve customer satisfaction.

An embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 shows a plan view of a state in which a banknote handling apparatus 1 as a money handling apparatus is installed, FIG. 2 shows a block diagram of the configuration of the banknote handling apparatus 1, and FIG. FIG. 4 shows a block diagram of the configuration of the teller depositing / dispensing machine 2.

  As shown in FIGS. 1 and 2, the banknote handling apparatus 1 includes a PC 7 as a main body of a personal computer, a teller deposit / withdrawal machine 2 connected to the PC 7, an operator monitor 3 as an operator display means, a keyboard 4, a mouse 5, a camera 6 as photographing means, a customer monitor 8, and a numeric keypad 9.

The teller depositing / dispensing machine 2 executes depositing, dispensing, and returning of banknotes according to the control signal of the PC 7.
The operator monitor 3 displays an operator image in accordance with a control signal from the PC 7.
The keyboard 4 is one of account information input means, and transmits a key input signal to the PC 7 when an account number or the like is input by an operator.
The mouse 5 is one of input means, and transmits a coordinate signal and a click signal to the PC 7 by the operation of the operator.
The camera 6 starts and ends shooting according to the control signal of the PC 7 and transmits the shot video (moving image) being shot to the PC 7.
The PC 7 controls the operation of each connected device.
The customer monitor 8 displays a customer image in accordance with a control signal from the PC 7.
The numeric keypad 9 transmits a numeric keypad input signal such as a password entered by the customer to the PC 7.

  As shown in FIGS. 3 and 4, the teller depositing / dispensing machine 2 includes a control unit 21 that performs overall operation control and communication with the PC 7, a horizontal path unit 22 that is controlled by the control unit 21, and a denomination cassette 23. , A reject cassette 24, a base tray unit 25, a deposit / withdrawal port unit 26, a bill recognition unit 31, a temporary storage unit 32, a front pass unit 33, and a rear pass unit 34.

The control unit 21 controls operations of various devices and executes communication with the PC 7.
The horizontal pass unit 22 is a horizontal transport path at the lower part of the banknote processing apparatus 1 and executes transport of banknotes at the upper part of the denomination cassette 23 and the reject cassette 24.

  The denomination cassettes 23 (23a to 23d) are cassettes that store banknotes in denominations, and perform stacking and feeding of the banknotes conveyed. Of these, the denomination cassette 23d also functions as an operation cassette. These denomination cassettes 23 can be opened and closed with a cash key by pulling out the tray, and cash can be taken in and out.

The reject cassette 24 stores reject banknotes. This reject cassette 24 can also pull out the tray, open the door with a cash key, and take out the cash inside.
The base tray unit 25 has a function of setting or taking out the denomination cassette 23 and the reject cassette 24.

  The deposit / withdrawal port unit 26 collects the dispensed banknotes, and at the time of loading the banknotes, the withdrawal port 27 for accumulating the banknotes, overflow banknotes and transport reject banknotes, and discharges the reject banknotes at the time of depositing and organizing counting to replenish the depositing ports. It is composed of a return port 28 that sometimes discharges a non-performing bill and a transport reject banknote, and a deposit port 29 that sets a banknote for depositing and counting. The withdrawal port 27 is provided with a shutter, and regulates taking out of banknotes and the like that are being stacked.

The banknote identification part 31 discriminate | determines the money type of a banknote, a conveyance state, etc.
The temporary storage unit 32 temporarily stores the banknotes that have been deposited and counted. It is also used for temporary retreat of banknotes in the denomination cassette 23d during automatic scrutiny and tightening collection.

The front pass unit 33 is a transport path on the upper front side of the banknote processing apparatus 1 and executes transport of banknotes around the deposit / withdrawal port portion 26 and the banknote recognition unit 31.
The rear pass unit 34 is a transport path on the upper rear side of the banknote processing apparatus 1 and executes transport of banknotes around the temporary storage unit 32.

FIG. 5 shows a screen configuration diagram of a customer screen 50 as a customer display means displayed on the customer monitor 8.
The customer screen 50 includes a CM display unit 51, an amount display unit 52, a recorded video display unit 61, and a counter responder display unit 65.

The CM display unit 51 displays an appropriate image such as a CM image.
The money amount display unit 52 displays the number of moneys counted by denomination in the number display box 53, displays the amount of each denomination in the amount display box 54, displays the total amount in the total amount display box 55, and inputs a password. A box 56 displays that a password has been entered.

The recorded video display unit 61 includes a display window 62 that reproduces and displays the recorded video shot by the camera 6.
The window corresponding person display unit 65 includes a face image display section 66 that displays a face photograph of the window corresponding person, and a name display section 67 that displays the name of the window corresponding person.

FIG. 6 is a screen configuration diagram of the operator screen 70 displayed on the operator monitor 3.
The operator screen 70 includes a recorded video display unit 71 and an operation display unit 81.

  The recorded video display unit 71 includes a display window 72 for reproducing and displaying the recorded video captured by the camera 6 and a reproduction instruction input button 73 for inputting a reproduction instruction.

  The operation display unit 81 displays the number counted for each denomination in the number display box 82, displays the amount of each denomination in the amount display box 83, and displays the total amount in the total amount display box 84. In addition, a store button 85 for inputting a payment confirmation instruction, an additional payment button 86 for inputting a shift to additional payment processing, and a cancel button 87 for cancellation are also displayed.

FIG. 7 is a flowchart showing the operation of the banknote handling apparatus 1.
When the power is turned on (step S1), the banknote processing apparatus 1 executes a start-up process, and checks whether various devices (particularly, each unit of the teller depositing / dispensing machine 2) normally operate (step). S2).

The banknote handling apparatus 1 starts photographing with the camera 6 (step S3), and displays the photographed image being photographed on the operator monitor 3 (step S4). By displaying the captured video on the operator monitor 3, if the imaging range is not appropriate, the operator can move the position of the camera 6 to correct the imaging range to an appropriate position.

  In this photographing range, the withdrawal port 27, the return port 28, and the depositing port 29 are all within the photographing range including the periphery thereof, and the floor below the front surface of the teller dispensing machine 2 is also within the photographing range. Set to. Thereby, even if an operator accidentally drops a banknote, it is possible to photograph the whole picture from when the dropped banknote enters the shooting range, picking up the banknote and inserting it into the deposit port 29.

  The operator monitor 3 also has a process selection screen (not shown) that can select transaction processing such as deposit transaction and withdrawal transaction and account designation reproduction for reproducing past recorded video as well as displaying a photographed video. indicate. Thereafter, the PC 7 of the banknote processing apparatus 1 functions as a transaction processing unit that executes transaction processing such as deposit processing and withdrawal processing.

  When the deposit process is selected on the process selection screen (not shown) (step S5: Yes), the banknote processing apparatus 1 uses the card reader (one of account information input means) (not shown) to store the account information from the customer's cash card. The account number is read (step S6). Note that the operator may input the account number of the customer using the keyboard 4 without using the card reader.

  When the input of the account number is completed, the banknote processing apparatus 1 starts recording the captured video by the camera 6 (step S7), and the PC 7 that controls the recording functions as a recording unit. This recording may be started at any time after the deposit process is started, but the recording time is made as short as possible by starting immediately before waiting for the deposit button to be pressed. After this recording is started, the operator receives a banknote to be deposited from the customer, and inserts the received banknote into the deposit port 29.

  The banknote handling apparatus 1 waits until a deposit button (not shown) provided in the teller depositing / dispensing machine 2 is pressed (step S8: No), and when the deposit button is pressed (step S8: Yes), the banknote Is counted (step S9). Describing the counting of banknotes, the teller depositing / dispensing machine 2 of the banknote processing apparatus 1 feeds the banknotes inserted into the depositing port 29 one by one and transports them one by one by the front pass unit 33, By performing authenticity determination and denomination determination in the identification unit 31, the number of denominations is counted. At this time, the identified banknote is temporarily stored in the temporary storage unit 32.

  The banknote handling apparatus 1 receives the counting result from the teller depositing / dispensing machine 2, and displays the amount display unit 52 of the customer screen 50 of the customer monitor 8 and the operation display unit 81 of the operator screen 70 of the operator monitor 3. The total number of bills and the total amount are displayed (step S10).

  The banknote handling apparatus 1 finishes recording by the camera 6 (step S11), and transfers and stores the recorded video to a hard disk as a storage means in the PC 7 (step S12). At this time, the recorded video is stored in association with the account number and the current date and time input in step S6.

  When the reproduction instruction input button 73 is pressed by the mouse 5 (reproduction instruction input means) on the recorded video display section 71 of the operator screen 70 (step S13: Yes), the PC 7 of the banknote processing apparatus 1 functions as a reproduction control means. The recorded video recorded during steps S7 to S11 is simultaneously reproduced on both the customer monitor 8 and the operator monitor 3 (step S14).

  When the store button 85 on the operator screen 70 is pressed (step S15: Yes), the banknote handling apparatus 1 confirms the deposit, and the teller depositing / dispensing machine 2 delivers the banknote from the temporary storage unit 32, and the rear pass unit 34 and the horizontal The banknotes are transported by the pass unit 22 and stored in each denomination cassette 23 for each denomination, and the process is returned to step S5 so that the next transaction process can be accepted.

  When the additional deposit button 86 is pressed instead of the store button 85 (step S15: No) (step S16: Yes), the process returns to step S7 to allow additional deposit. In this additional deposit, recording is started again, the operator receives banknotes from the customer and deposits them into the deposit port 29, and the recorded video during the additional deposit process is transferred to the hard disk and stored.

  If the cancel button is pressed instead of the additional deposit button 86 (step S16: No) (step S17: Yes), a cancel process is executed (step S18). In this cancellation process, the banknote of the temporary storage part 32 is drawn out and returned to the return port 28 or the withdrawal port 27, and an operator returns this return banknote to a customer. During the cancellation process, the camera 6 performs recording from the start of the cancellation process until the return of the banknote to the customer is completed, and the recorded video can be reproduced, and the account number and the current date and time The associated recorded video may be transferred to the hard disk and stored.

  When the deposit process is not selected in step S5 (step S5: No) and the withdrawal process is selected (step S19: Yes), the banknote handling apparatus 1 uses the card reader (not shown) to store the account from the customer's cash card. The number is read (step S20). At this time, the banknote handling apparatus 1 displays the customer screen 50 on the customer monitor 8 and allows the customer to input the password using the numeric keypad 9.

  When the input of the account number and the personal identification number is completed, the banknote processing apparatus 1 accepts the number of withdrawals input by the operator using the keyboard 4 (step S21), and starts recording the captured video by the camera 6 (step S22). . This recording may be started at any time after the start of the withdrawal process, but the recording time is made as short as possible just before the withdrawal process.

  The banknote handling apparatus 1 executes a withdrawal process by the teller depositing / dispensing machine 2 (step S3). In this withdrawal process, after confirming that the entered password is correct, the banknotes stored in each denomination cassette 23 are fed out by the required number of denominations, and the horizontal pass unit 22 and the front pass unit 33 are fed out. The bills are conveyed to collect the bills at the withdrawal port 27 of the deposit / withdrawal port portion 26. When the withdrawal of the designated amount is completed, the shutter of the withdrawal port 27 is opened.

  The banknote handling apparatus 1 waits until all banknotes are taken out from the withdrawal port 27 (step S24: No). When all banknotes are taken out (step S24: Yes), the recording by the camera 6 is terminated (step S25). The completion of the removal is preferably completed by detecting that no banknote remains in the withdrawal port 27 by an appropriate sensor. The end of recording due to the completion of the extraction may be set after a predetermined time has elapsed since the completion of the extraction was detected by the sensor or when an appropriate extraction completion operation was input by the operator. Thereby, it is possible to continue recording while the operator handles the banknote directly by hand, and it is possible to prevent the recording from ending during the handling of the banknote.

  The banknote handling apparatus 1 transfers and stores the recorded videos in steps S22 to S25 to the hard disk in the PC 7 (step S26). At this time, the recorded video is stored in association with the account number and the current date and time input in step S20.

When the reproduction instruction input button 73 is pressed on the operator screen 70 (step S27: Yes), the PC 7 of the banknote processing apparatus 1 functions as a reproduction control unit, and steps are performed on both the customer monitor 8 and the operator monitor 3. The recorded video recorded during S22 to S25 is simultaneously reproduced (step S28).
When the withdrawal process is completed in this way, the process is returned to step S5 so that the next transaction process can be accepted.

  If the withdrawal process is not selected in step S19 (step S19: No) and the designated account reproduction is selected (step S29: Yes), the banknote handling apparatus 1 starts the designated account reproduction process and is not shown in the figure. The account number is read from the customer's cash card with the card reader (step S30).

  The banknote processing apparatus 1 displays a list of recorded videos that coincide with the read account number on the operator monitor 3 together with the recording date and time (step S31), and allows the operator to select which recorded video to play back (step S32).

  When selected by the operator, the PC 7 of the banknote processing apparatus 1 functions as a reproduction control means, reproduces and displays the selected recorded video on the customer monitor 8 and the operator monitor 3 (step S33), and when the process is completed. The process returns to step S5 so that the next transaction process can be accepted.

  With the above-described configuration and operation, it is possible to take a picture of the operator handling the banknote in the deposit process and the withdrawal process with the camera 6 and store this captured video as a recorded video. Therefore, when the amount that the customer intends to deposit is different from the amount counted by the teller depositing / dispensing machine 2, the operator can extract the bill by playing the recorded video during the transaction. It can be confirmed on the spot that they are not.

  Since the customer only needs to check the recorded video display unit 61 of the customer screen 50 for the first time when there is a discrepancy in the amount of money, the customer always keeps an eye on the display without knowing whether or not the amounts match as in the conventional example. There is no need. Therefore, it is possible to provide an easy-to-use environment in which recorded video can be confirmed only when necessary.

  Moreover, since the recording is executed in transaction units, it is possible to immediately check the recorded video during the transaction processing. That is, since the recorded video is stored as one data for each transaction, the target recorded video can be immediately called and reproduced. Therefore, as in the case where the video image is simply being taken, the troublesome operation of rewinding to the target recorded video portion and then playing it back becomes unnecessary.

  In addition, the time from the start of recording to the end of recording is set to a time that includes all the time for the operator to handle the banknotes directly by hand and does not include any other operation time as much as possible. Can be shortened. As a result, the capacity required for storage on the hard disk can be reduced, and the time required for confirming the reproduction of the recorded video can be shortened, which can be utilized very efficiently.

In addition, since the recorded video can be played immediately within the transaction process, even if the customer is distrusted because of the amount mismatch, it can be proved that there was no distrust behavior on the spot.
In addition, since the specified account can be replayed even after the transaction processing is completed, the recorded video is played back to the customer who has returned home on the same day or at a later date but is not satisfied with the behavior. It can be proved afterwards that there was not.

  In addition, since the recorded video is displayed not only on the customer screen 50 but also on the operator screen 70, the operator and the customer are watching the same recorded video at the same time and there is no untrustworthiness. Can be explained. In particular, during playback of recorded video, it is possible to perform playback adjustment processing such as pause, fast forward, and rewind, and perform these playback adjustment processing on both the customer screen 50 and the operator screen 70 simultaneously. For example, a more detailed explanation and proof can be given carefully.

The present invention is not limited only to the configuration of the above-described embodiment, and many embodiments can be obtained.
For example, the account number is read from the customer's card by an appropriate card reader, but may be manually input by the operator using the keyboard 4.

  The reproduction instruction input button 73 may be provided not only on the operator screen 70 but also on the recorded video display unit 61 of the customer screen 50. In this case, the customer monitor 8 may be provided with customer input means such as a touch panel so that the customer can press the playback instruction input button 73 to play back the recorded video. Thereby, when the customer wants to check the recorded video, it can be checked by himself / herself.

The top view of the state which installed the banknote processing apparatus. The block diagram of the structure of a banknote processing apparatus. The schematic block diagram of the deposit / withdrawal machine for tellers. The block diagram of the structure of the deposit / withdrawal machine for tellers. The screen block diagram of the customer screen displayed on a customer monitor. The screen block diagram of the screen for operators displayed on a monitor for operators. The flowchart which shows operation | movement of a money handling apparatus.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Banknote processing apparatus, 3 ... Monitor for operators, 4 ... Keyboard, 5 ... Mouse, 6 ... Camera, 7 ... PC, 8 ... Monitor for customer, 29 ... Deposit port

Claims (4)

Account information input means for receiving input of account information;
A deposit port for accepting deposits of money received from customers;
Transaction processing means for executing transaction processing based on the money deposited in the deposit port and the account information input by the account information input means;
Photographing means for photographing the deposit port;
Recording means for recording a video image taken by the photographing means in correspondence with the account information input by the account information input means, in units of transactions ;
A reproduction instruction input means for receiving an input of a reproduction instruction specifying an account ;
Customer display means for displaying images to the customer;
Operator display means for displaying an image to the operator;
The recording by the recording means performs control in transaction units, the reproduction instruction for the recorded video accounts in the corresponding transaction to the regeneration instruction specified account specified and accepts an input of the playback instruction to the input means Customer A money handling apparatus comprising: a reproduction control unit that reproduces and displays a transaction unit on both a display unit and the operator display unit . 2. The money handling apparatus according to claim 1, wherein the recorded video taken during the transaction is permitted to be reproduced by the reproduction control means within the transaction processing by the transaction processing means. The transaction processing means is configured to execute, as the transaction processing, a deposit process for depositing money deposited in the deposit port into an account specified by the account information input unit,
The reproduction control means;
The reproduction instruction input means allows the input of a reproduction instruction after the counting of money inserted into the deposit port in the deposit process and before the payment is confirmed, and the recorded video is input when the reproduction instruction is input. The money handling apparatus according to claim 2, wherein the money handling apparatus is configured to regenerate. The recording means further records in association with the recording date and time,
The playback control means is configured to display a list of recorded videos in a transaction corresponding to a specified account on the operator display means together with the recording date and time, and to allow selection of recorded videos to be played back. > The money handling apparatus according to claim 1, 2, or 3.

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