JP4134114B2 - Call system, communication terminal device, call service method, call service support method and program - Google Patents

Description

  The present invention relates to a call system, a communication terminal device, a call service method, a call service support method and a program, and more particularly to a call system, a communication terminal device, a call service method, a call service support method and a program using a callback device. .

  Conventionally, a store accepts various inquiries from users.

  For example, a store accepts inquiries from users via toll-free numbers.

  However, if the user has a communication terminal device that does not support toll-free, the user cannot call a dealer using toll-free. In this case, since the user calls the dealer using a telephone number that is not free dial, the user must bear a telephone communication fee.

  In addition, the store accepts inquiries from users using, for example, a Web site. For example, when accepting a user's personal information and an inquiry, the store server transmits an answer to the inquiry to the user.

  However, in this case, there is a possibility that personal information received by the store server leaks to the outside.

  Patent Document 1 (Japanese Patent Laid-Open No. 2003-318993) describes a call system that does not incur a communication charge burden on a user and can prevent personal information of the user from leaking from a seller.

  Hereinafter, the telephone system described in Patent Document 1 will be briefly described.

  The caller transmits the caller number and the callee number from the user terminal device to the call mediation server. When the call mediation server receives the caller number and the callee number, it performs a callback. Specifically, the call mediation server places a call to the caller number and the callee number, and then connects the caller's phone and the callee's phone.

  In the call system described in Patent Document 1, since the call mediation server places a call, the call fee is borne by the call mediation server, and the caller information is not notified to the callee.

  For this reason, if the caller becomes a user and the callee becomes a seller, the user does not have to bear a telephone communication fee, and the user's personal information is not leaked from the seller.

  Patent Document 2 (Japanese Patent Laid-Open No. 2004-140823) describes an information providing system using a QR (Quick Response) code.

  Hereinafter, the information providing system described in Patent Document 2 will be briefly described.

When the mobile phone reads a QR code obtained by encoding the information provider's Web address, the mobile phone decodes the QR code to obtain the information provider's Web address. The mobile phone accesses the Web address of the information provider to obtain detailed information.
JP 2003-318993 A JP 2004-140823 A

  When the call system described in Patent Literature 1 is used for communication between a user and a store, the call mediation server uses the user's telephone number and the store's phone number notified from the user terminal device, Call users and dealers. For this reason, the call charge is borne by the call mediation server, and the caller's information is not notified to the callee.

  However, the user must perform a cumbersome input operation of inputting the user's telephone number and the store's telephone number.

  Patent Document 2 describes a QR code obtained by encoding the Web address of an information provider. However, Patent Document 2 does not include a description regarding input of a telephone number for callback.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a communication system and a communication terminal that can reduce the user's input work while not burdening the user with a communication fee and preventing the personal information of the user from leaking from the communication partner. An apparatus, a call service method, a call service support method, and a program are provided.

In order to achieve the above object, a call system according to the present invention includes a communication terminal device, a callback device that can communicate with the communication terminal device, the communication terminal device, and a contact terminal device that can communicate with the callback device. A communication system for connecting the communication terminal device and the contact terminal device when the callback device receives the telephone numbers of the communication terminal device and the contact terminal device, The terminal device reads two-dimensional barcode information including a storage unit for storing the telephone number of the communication terminal device, access information for accessing the callback device, and a telephone number of the contact terminal device , and taking part loaded by decoding the two-dimensional bar code information capturing communication information and the communication information is captured by said capture section The control unit that reads the telephone number of the communication terminal device stored in the storage unit, and when the telephone number of the communication terminal device is read by the control unit, the telephone number of the communication terminal device and the communication information are displayed. And a communication unit that transmits the telephone number of the contact terminal device to the callback device using the access information, and the callback device receives the telephone number of the communication terminal device and the communication unit from the communication unit. A reception unit that receives a telephone number of the contact terminal device, and when the reception unit receives a telephone number of the communication terminal device and a telephone number of the contact terminal device, the communication terminal device and the contact terminal device And a connection unit for connecting the communication terminal device and the contact terminal device.

The communication terminal device of the present invention is a communication terminal device that transmits its own telephone number and the telephone number of the contact terminal device to the callback device, and a storage unit that stores the telephone number of the communication terminal device; Reading the two-dimensional barcode information including the access information for accessing the callback device and the telephone number of the contact terminal device, and decoding the read two-dimensional barcode information to capture the communication information. When the communication information is captured by the capture unit, the control unit that reads the telephone number of the communication terminal device stored in the storage unit, and the telephone number of the communication terminal device is stored by the control unit. When read, the telephone number of the communication terminal device and the telephone number of the contact terminal device indicated in the communication information are transmitted to the callback device using the access information. And a communication unit.

Further, the call service method of the present invention includes a communication terminal device that stores its own telephone number, a callback device that can communicate with the communication terminal device, and a contact that can communicate with the communication terminal device and the callback device. A two-dimensional bar code including access information for the communication terminal device to access the callback device and a telephone number of the contact terminal device. Reading the information, decoding the read two-dimensional barcode information and taking in the communication information; and when the communication terminal device takes in the communication information, the telephone number of the stored communication terminal device is A reading step of reading, and when the communication terminal device reads the telephone number of the communication terminal device, the telephone number of the communication terminal device; A transmission step of transmitting the telephone number of the contact terminal device indicated in the communication information to the callback device using the access information; and the callback device from the communication terminal device to the communication terminal device. An accepting step of accepting the telephone number of the communication terminal device and the telephone number of the contact terminal device; and when the callback device accepts the telephone number of the communication terminal device and the telephone number of the contact terminal device, Connecting the communication terminal device and the contact terminal device by calling a contact terminal device.

The call service support method of the present invention is a call service support method performed by a communication terminal device that stores its own telephone number and transmits the own phone number and the telephone number of a contact terminal device to a callback device. And reading the two-dimensional barcode information including the access information for accessing the callback device and the telephone number of the contact terminal, and decoding the read two-dimensional barcode information to obtain the communication information. A capturing step, a reading step of reading the stored telephone number of the communication terminal device when the communication information is captured, and a telephone number of the communication terminal device when the telephone number of the communication terminal device is read And a telephone number of the contact terminal device indicated in the communication information is transmitted to the callback device using the access information. Including and up, the.

  According to said invention, a communication terminal device acquires the telephone number of a contact terminal device from communication information, and reads the telephone number of a communication terminal device from a storage part.

  For this reason, the user of the communication terminal apparatus does not need to input the telephone number of the contact terminal apparatus and the telephone number of the communication terminal apparatus.

  Further, the communication terminal device transmits the telephone number of the communication terminal device and the telephone number of the contact terminal device to the callback device. When the callback device accepts these telephone numbers, it calls the communication terminal device and the contact terminal device and connects them.

  For this reason, the call charge is not a burden on the user but a burden on the callback device, and information on the user of the communication terminal device is not notified to the contact terminal device.

  According to the above invention, a communication terminal device such as a mobile phone terminal device can obtain communication information from code information such as a two-dimensional barcode (for example, QR code).

The program of the present invention reads two-dimensional barcode information including access information for accessing the callback device and the telephone number of the contact terminal device, and decodes the read two-dimensional barcode information. A computer connected to a take-in unit that captures communication information, a storage unit that stores a telephone number of a communication terminal device, and a telephone number of the contact terminal device and a telephone number of the communication terminal device are connected to the computer. A program for executing notification processing to be transmitted to a device, when the communication information is captured by the capturing unit, the telephone number of the communication terminal device stored in the storage unit, and the communication information The computer is caused to execute notification processing for transmitting the telephone number of the contact terminal device to the callback device using the access information.

  According to the above invention, the computer can execute the call service support method.

  According to the present invention, when a user makes a call with a communication partner, the user is not burdened with a communication fee, and the user's personal information is prevented from leaking from the communication partner, and the user's input work is reduced. It becomes possible to do.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram showing a call system according to a first embodiment of the present invention.

  In FIG. 1, the call system includes a user terminal device 1, a callback device 2, and a store terminal device 3.

  The user terminal device 1 includes a storage unit 1a, a capture unit 1b, a display unit 1c, an input unit 1d, a communication unit 1e, a memory 1f, and a control unit 1g. The callback device 2 includes a communication unit 2a and a connection unit 2b. The dealer terminal device 3 includes a communication unit 3a.

  The user terminal device 1 is an example of a communication terminal device, and has a function of reading a QR code and decoding the read QR code, like a mobile terminal device (for example, a mobile phone). In addition, the user terminal device 1 has a function of making a call and receiving a call, like a mobile phone.

  The storage unit 1 a stores the telephone number of the user terminal device 1.

  The take-in unit 1b is communication information indicating access information for accessing the callback device 2 (for example, URL: Uniform Resource Locator of the callback device 2, the telephone number of the store terminal device 3, and text). Capture. The text indicates information such as a product name, a product price, and a product schedule, but may not indicate anything.

  In this embodiment, the communication information is QR coded. In FIG. 1, a QR code 6 indicates communication information that is QR-coded. The QR code 6 is prepared at a store, for example.

  In the present embodiment, the QR code 6 also includes a notification processing program that is QR-coded. The notification processing program calls the telephone number of the user terminal device 1 stored in the storage unit 1a and the telephone number of the store terminal device 3 indicated in the communication information using the access information indicated in the communication information. A transmission process to be transmitted to the back device 2 is defined.

  In the present embodiment, the capturing unit 1b captures the QR code 6, decodes the captured QR code 6, and obtains communication information and a notification processing program.

  Specifically, the reading unit 1b1 reads the QR code 6, and the decoder 1b2 decodes the QR code 6 read by the reading unit 1b1 to obtain communication information and a notification processing program. The decoder 1b2 outputs the obtained communication information and notification processing program to the control unit 1g.

  The display unit 1c displays various images.

  The input unit 1d receives input from the user.

  The communication unit 1 e can be connected to the callback device 2 via the Internet 4, and can be connected to the callback device 2 and the store terminal device 3 via the telephone line network 5.

  The memory 1f is an example of a computer-readable recording medium. An operation program that defines the operation of the user terminal device 1 is recorded in the memory 1f. For example, in the memory 1f, a reading program that prescribes reading the telephone number of the user terminal device 1 stored in the storage unit 1a is recorded.

  The control unit 1g is, for example, a computer, reads an operation program recorded in the memory 1f, and executes the read operation program to execute various operations.

  For example, when the communication information is captured by the capturing unit 1b (specifically, when the communication information is received from the decoding unit 1b2), the control unit 1g stores the telephone number of the user terminal device 1 stored in the storage unit 1a. Read.

  In addition, the control unit 1g executes the notification processing program provided from the decoding unit 1b2, and executes transmission processing defined by the notification processing program.

  Specifically, the control unit 1g uses the read telephone number of the user terminal device 1 and the telephone number of the store terminal device 3 indicated in the communication information, using the access information indicated in the communication information. Then, the communication unit 1e is caused to execute transmission processing to be transmitted to the callback device 2.

  The callback device 2 can communicate with the user terminal device 1 via the Internet 4, and can communicate with the user terminal device 1 and the store terminal device 3 via the telephone line network 5.

  The callback device 2 operates based on a callback application (program) installed in advance.

  When there is a response from the telephone destination, a processing function for calling (calling) one of the received two telephone numbers (for example, telephone numbers of the user terminal device 1 and the store terminal device 3) and the telephone destination. , A processing function for automatically calling (calling) the other telephone number, and transmission control for determining which line (for example, analog or SIP (Session Initiation Protocol)) is used when making a call It has a function.

  The callback application can make a call to a telephone number received via a telephone line by a call control function.

  The callback device 2 is disposed, for example, on a data center of a store, a floor of the store, and the like.

  The communication unit 2 a receives the telephone number of the user terminal device 1 and the telephone number of the store terminal device 3 from the communication unit 1 e of the user terminal device 1. The communication unit 2a outputs the received telephone number of the user terminal device 1 and the telephone number of the store terminal device 3 to the connection unit 2b.

  When the connection unit 2b receives the telephone number of the user terminal device 1 and the telephone number of the dealer terminal device 3, the connection unit 2b calls the telephone number of the user terminal device 1 and the telephone number of the dealer terminal device 3 to establish a telephone line network. 5, the user terminal device 1 and the store terminal device 3 are connected.

  The dealer terminal device 3 is an example of a contact terminal device. Note that the store terminal device 3 may be a fixed phone, a mobile phone, or a soft phone realized by a personal computer or the like installed in the store.

  The communication unit 3 a can be connected to the callback device 2 and the user terminal device 1 via the telephone line network 5.

  Next, the operation will be described.

  FIG. 2 is a sequence diagram for explaining the operation of the call system shown in FIG.

  Hereinafter, the operation of the call system will be described with reference to FIG.

  When the user of the user terminal device 1 operates the user terminal device 1 so as to capture the QR code 6 into the user terminal device 1, the capturing unit 1b executes step S1.

  In step S1, the reading unit 1b1 reads the QR code 6 and stores the read QR code 6. Thereafter, when the input unit 1d receives a decoding instruction, the decoding unit 1b2 decodes the read QR code 6 to obtain communication information and a notification processing program, and sends the communication information and notification processing program to the control unit 1g. Output.

  When receiving the communication information and the notification processing program, the control unit 1g executes Step S2.

  In step S2, the control unit 1g displays the URL and text of the callback device 2 indicated in the communication information on the display unit 1c.

  FIG. 3 is an explanatory diagram showing an example of display on the display unit 1c in step S2.

  In FIG. 3, the display unit 1 c displays a text 1 c 1 and a URL 1 c 2 of the callback device 2. Since the text 1c1 indicates information about the product, the user of the user terminal device 1 can obtain information about the product by taking the QR code 6 into the user terminal device 1.

  When the user of the user terminal device 1 operates the input unit 1d and clicks the URL 1c2 of the callback device 2, the control unit 1g executes step S3.

  In step S3, the control unit 1g reads the telephone number of the user terminal device 1 stored in the storage unit 1a. Subsequently, the control unit 1g displays a telephone number input screen on the display unit 1c.

  FIG. 4 is an explanatory diagram showing an example of a telephone number input screen.

  In FIG. 4, the telephone number input screen 1ca includes a telephone number input field 1ca1 and a send button 1ca2.

  The telephone number input field 1ca1 shows the telephone number of the user terminal device 1 read by the control unit 1g.

  When the user of the user terminal device 1 wants to change the telephone number, he / she operates the input unit 1d to change the telephone number. For example, when the user terminal device 1 is a mobile phone, the user of the user terminal device 1 can input a home phone number or a company phone number in the phone number input field 1ca1.

  In the following description, it is assumed that the telephone number of the user terminal device 1 is shown in the telephone number input field 1ca1.

  When the user of the user terminal device 1 operates the input unit 1d and clicks the send button 1ca2, the control unit 1g is indicated by the telephone number of the user terminal device 1 indicated in the telephone number input field 1ca1 and the communication information. The communication unit 1e is caused to execute a transmission process for transmitting the telephone number of the dealer terminal device 3 to the callback device 2 using the access information indicated in the communication information.

  When the communication unit 2 a of the callback device 2 receives the telephone number of the user terminal device 1 and the telephone number of the store terminal device 3, the communication unit 2 a obtains the phone number of the user terminal device 1 and the phone number of the store terminal device 3. It outputs to the connection part 2b.

  When the connection unit 2b receives the telephone number of the user terminal device 1 and the telephone number of the store terminal device 3, the connection unit 2b executes Step S4.

  In step S4, the connection unit 2b calls the telephone number of the user terminal device 1. When a response operation is performed by the user of the user terminal device 1, the user terminal device 1 executes Step S5.

  In step S5, the control unit 1g of the user terminal device 1 causes the communication unit 1e to execute a response process of transmitting a response signal to the connection unit 2b. The connection part 2b will perform step S6, if a response signal is received from the user terminal device 1. FIG.

  In step S <b> 6, the connection unit 2 b calls the telephone number of the store terminal device 3. The dealer terminal device 3 executes step S7 when a response operation is performed by the user of the dealer terminal device 3.

  In step S7, the communication unit 3a transmits a response signal to the connection unit 2b. The connection part 2b will perform step S8, if a response signal is received from the store terminal device 3. FIG.

  In step S8, the connection unit 2b connects the communication unit 1e of the user terminal device 1 and the communication unit 3a of the store terminal device 3. As a result, the user of the user terminal device 1 can talk to the user of the store terminal device 3 (a store clerk). Therefore, the user of the user terminal device 1 can make an inquiry to the user of the store terminal device 3.

  In addition, the connection part 2b will delete the telephone number of the user terminal device 1 received from the communication part 2a, if the communication part 1e of the user terminal device 1 and the communication part 3a of the store terminal device 3 are connected.

  According to the present embodiment, the control unit 1g obtains the telephone number of the store terminal device 3 from the QR code 6, and reads the telephone number of the user terminal device 1 from the storage unit 1a.

  For this reason, the user of the user terminal device 1 does not have to input the telephone number of the store terminal device 3 and the telephone number of the user terminal device 1.

  In addition, the communication unit 1 e transmits the telephone number of the user terminal device 1 and the telephone number of the store terminal device 3 to the callback device 2. When the callback device 2 accepts these telephone numbers, it calls the user terminal device 1 and the store terminal device 3 to connect them.

  For this reason, the call charge is not a burden on the user of the user terminal device 1 but a burden on the callback device 2, and information on the user of the user terminal device 1 is not notified to the store terminal device 3.

  In the present embodiment, the communication information is coded code information (for example, a two-dimensional barcode such as a QR code), and the user terminal device 1 captures the code information and stores the captured code information. Decode to get communication information.

  In this case, the user terminal device 1 such as a mobile phone terminal device can obtain communication information from code information such as a QR code.

  In the above-described embodiment, the notification processing program included in the QR code 6 may include a reading program that regulates reading the telephone number of the user terminal device 1 stored in the storage unit 1a.

  In this case, the control unit 1g reads the telephone number of the user terminal device 1 from the storage unit 1a, and communicates the telephone number of the user terminal device 1 and the telephone number of the store terminal device 3 indicated in the communication information. It is possible to execute a transmission process for transmitting to the callback device 2 using the access information indicated in the information based on the QR code 6 read by the capturing unit 1b.

  For this reason, even if the reading program is not recorded in the memory 1 f in advance, the control unit 1 g can automatically read the telephone number of the user terminal device 1.

  Next, a second embodiment of the present invention will be described.

  FIG. 5 is a block diagram showing a call system according to the second embodiment of the present invention. In FIG. 5, the same components as those shown in FIG.

  In FIG. 5, the call system includes a user terminal device 10, a callback device 2, a store terminal device 3, and a communication server 7.

  In the user terminal device 10, an acquisition unit 1h is added to the user terminal device 1 shown in FIG. 1, the control unit 1g is changed to the control unit 1g1, and the acquisition unit 1b is changed to the acquisition unit 1ba.

  The communication server 7 includes a communication unit 7a, a memory 7b, and a control unit 7c. For example, the communication server 7 is a website having a web page stored in the memory 7b. The memory 7b stores a web page including communication information.

  The communication information includes access information for accessing the callback device 2 (for example, the URL of the callback device 2), a telephone number of the store terminal device 3, text indicating detailed information about the product, and a store. The mail address of the terminal device 3 is shown.

  The acquisition unit 1h acquires, from the QR code 8, communication server access information (for example, the URL of the communication server 7) for accessing the communication server 7 having the communication information, and text indicating information related to the product. The text acquired from the QR code 8 indicates information such as a product name, a product price, and a product schedule, but may not indicate anything.

  In this embodiment, the communication server access information and text are QR coded. In FIG. 5, QR code 8 indicates communication server access information and text that have been QR-coded. The QR code 8 is prepared, for example, at a store.

  Specifically, the reading unit 1h1 reads the QR code 8, and the decoder 1h2 decodes the QR code 8 read by the reading unit 1h1, and obtains communication server access information and text. The decoder 1h2 outputs the obtained communication server access information and text to the control unit 1g1.

  An operation program that defines the operation of the user terminal device 10 is recorded in the memory 1f.

  The control unit 1g1 is, for example, a computer, reads an operation program recorded in the memory 1f, and executes the read operation program to execute various operations.

  For example, the control unit 1g1 causes the communication unit 1e to perform communication processing for accessing the communication server 7 using the communication server access information acquired by the acquisition unit 1h and acquiring the communication information.

  The capturing unit 1ba captures the communication information acquired by the communication unit 1e. Note that the capture unit 1ba may be provided in the control unit 1g1 or may be provided in the communication unit 1e.

  The communication server 7 can be connected to the user terminal device 10 via the Internet 4.

  The communication unit 7 a communicates with the user terminal device 10 via the Internet 4.

  The memory 7b stores communication information, a reading program, and a notification processing program.

  The reading program defines a reading process for reading the telephone number of the user terminal device 10 stored in the storage unit 1a.

  The notification processing program calls the telephone number of the user terminal device 10 stored in the storage unit 1a and the telephone number of the store terminal device 3 indicated in the communication information using the access information indicated in the communication information. A transmission process to be transmitted to the back device 2 is defined.

  When the communication unit 7a is accessed by the user terminal device 10, the control unit 7c provides the communication information stored in the memory 7b to the user terminal device 10.

  The control unit 7c may provide the user terminal device 10 with a reading program and a notification processing program together with the communication information.

  Next, the operation will be described.

  FIG. 6 is a sequence diagram for explaining the operation of the call system of the present embodiment. In FIG. 6, the same processes as those shown in FIG.

  Hereinafter, with reference to FIG. 6, the operation of the call system of the present embodiment will be described focusing on differences from the operation of the call system shown in FIG.

  When the user of the user terminal device 10 operates the user terminal device 10 so as to import the QR code 8 into the user terminal device 10, the acquisition unit 1h executes step S101.

  In step S101, the reading unit 1h1 reads the QR code 8, and stores the read QR code 8. After that, when the input unit 1d receives a decoding instruction, the decoding unit 1h2 decodes the read QR code 8 to obtain communication server access information and text, and sends the communication server access information and text to the control unit 1g1. Output.

  When receiving the communication server access information and the text, the control unit 1g1 executes Step S102.

  In step S102, the control unit 1g1 displays the communication server access information and text on the display unit 1c.

  FIG. 7 is an explanatory diagram showing an example of display on the display unit 1c in step S102.

  In FIG. 7, the display unit 1 c displays a text 1 c 3 and a URL (communication server access information) 1 c 4 of the communication server 7. For this reason, the user of the user terminal device 10 can obtain information about the product by taking the QR code 8 into the user terminal device 10.

  When the user of the user terminal device 10 operates the input unit 1d and clicks the URL 1c4 of the communication server 7, the control unit 1g1 causes the communication unit 1e to execute an access process for accessing the communication server 7.

  When the communication unit 7a is accessed by the user terminal device 10, the control unit 7c of the communication server 7 executes Step S103.

  In step S103, the control unit 7c causes the communication unit 7a to execute transmission processing for transmitting the communication information, the reading program, and the notification processing program stored in the memory 7b to the user terminal device 10. The communication information is shown on the web page.

  When the communication unit 1e receives the communication information, the reading program, and the notification processing program, the control unit 1g1 of the user terminal device 10 executes Step S104.

  In step S104, the control unit 1g1 stores the reading program and the notification processing program received by the communication unit 1e in the memory 1f, and displays the communication information received by the communication unit 1e on the display unit 1c.

  FIG. 8 is an explanatory diagram showing an example of display on the display unit 1c in step S104.

  In FIG. 8, the display unit 1c displays a text 1c5, a mail address 1c6 of the store terminal device 3, and a telephone number 1c7 of the store terminal device 3.

  When the user of the user terminal device 10 operates the input unit 1d and clicks the telephone number 1c7 of the store terminal device 3, the control unit 1g1 displays a telephone number input screen as shown in FIG. 4 on the display unit 1c. To display.

  Thereafter, the same operation as in the first embodiment is executed.

  In the present embodiment, the control unit 1g1 acquires the URL of the communication server 7 having communication information, and accesses the communication server 7 using the URL of the communication server 7 to acquire the communication information.

  For this reason, if the communication information which the communication server 7 has is updated to the latest information, the user terminal device 10 can easily obtain the latest communication information.

  In the present embodiment, the control unit 1g1 accesses the communication server 7, acquires a reading program, and reads the telephone number of the user terminal device 10 stored in the storage unit 1a based on the reading program.

  In this case, even if the user terminal device 10 does not have a function of reading the telephone number of the user terminal device 10 stored in the storage unit 1a, if the reading program is acquired, the telephone number of the user terminal device 10 is obtained. It becomes possible to read.

  Therefore, even if the user terminal device 10 does not have a function of reading the telephone number of the user terminal device 10 stored in the storage unit 1a, the user of the user terminal device 10 inputs the telephone number of the user terminal device 10. You don't have to.

  Further, in this embodiment, the communication server access information is coded access code information (QR code), and the user terminal device 10 captures the access code information and decodes the captured access code information. Get communication server access information.

  In this case, the user terminal device 10 such as a mobile phone terminal device can obtain communication information from access code information such as a two-dimensional barcode (for example, QR code).

  In this embodiment, the communication server 7 provides information related to the product as electronic information.

  For example, when information about a product is provided to a user using paper such as a catalog or a pamphlet as a medium, it is expensive to update the information described on the paper. Also, each time you add or edit a paper-based document, you are charged for it. Also, if the materials the user has are old. Information may have changed.

  In this embodiment, since the information about the product is provided as electronic information, the dealer can omit creating a new catalog / pamphlet, etc., and can easily provide the latest information to the user. Become.

  Further, in this embodiment, when the URL of the communication server 7 indicated by the QR code 6 is clicked, information regarding the product is provided to the user as electronic information.

  In order to change the URL indicated by the QR code, the QR code itself must be changed. However, since the URL is not changed frequently, even if the URL of the communication server 7 is indicated by the QR code 6, it is a big problem. Is unlikely to occur.

  Moreover, according to the present Example, there exist the following effects.

  Until now, in order to obtain information from a store, the user had to go to the store once or ask for materials by e-mail or the like. However, by using the website of the communication server 7, the user can It is possible to obtain information immediately.

  In addition, since the user can make a call to the dealer by simply clicking on the telephone number of the dealer shown on the website, the user can provide the necessary information at the required time and at the required place for free. It becomes possible to obtain.

  Then, if the store updates the Web site, the user can refer to the latest information. For this reason, the store can omit creating a new catalog / pamphlet or the like.

  Moreover, according to each said Example, there exist the following effects.

  1. A company (store) can use a normal telephone number (for example, 03-XXXX-XXXX) as a telephone number. For this reason, the company does not need to newly subscribe to the service or prepare a separate number such as a toll-free number for custom support.

  2. The user can make a callback and talk to the store by simply selecting the telephone number (URL) obtained from the QR code. Since it is possible to make a call by clicking a telephone number (URL), the operation is simplified, and it can be used accurately by elderly people, children and persons with disabilities.

  Further, the cost is incurred on the side that operates the callback device 2 (for example, a store).

  Further, when the QR code is obtained, the user can make an inquiry to the store.

  In addition, by storing the data acquired from the QR code, the user can make a call to a store when necessary.

  Further, the user can request the material when talking to the store without requesting the material by e-mail or the like.

  3. Since personal information (telephone number of the user terminal device 1) does not remain in the callback device 2, there is no risk of personal information leaking. For this reason, the leakage of personal information does not reduce the brand of the company (sales shop) and sales.

  The protection of personal information and the paperless eco-environment realized in each of the above embodiments are social demands. For this reason, the company (sales shop) can receive the trust from the user.

  In each of the embodiments described above, the illustrated configuration is merely an example, and the present invention is not limited to the configuration.

  Note that the present invention can be applied to a business in which there is always a change in information, the latest information is always provided to the user, and the personal information of the user must be strictly observed. For example, the present invention can be applied to travel, job information, online shopping, and the like.

It is the block diagram which showed the telephone call system of 1st Example of this invention. It is a sequence diagram for demonstrating operation | movement of the telephone call system shown in FIG. It is explanatory drawing which showed an example of the display of the display part 1c. It is explanatory drawing which showed an example of the telephone number input screen. It is the block diagram which showed the telephone call system of 2nd Example of this invention. It is a sequence diagram for demonstrating operation | movement of the telephone call system shown in FIG. It is explanatory drawing which showed an example of the display of the display part 1c. It is explanatory drawing which showed an example of the display of the display part 1c.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 User terminal device 1a Storage part 1b Acquisition part 1ba Acquisition part 1b1 Reading part 1b2 Decoding part 1c Display part 1d Input part 1e Communication part 1f Memory 1g Control part 1g1 Control part 1h Acquisition part 1h1 Reading part 1h2 Decoding part 2 Call back Device 2a Communication unit 2b Connection unit 3 Retailer terminal device 3a Communication unit 4 Internet 5 Telephone line network 6 QR code 7 Communication server 7a Communication unit 7b Memory 7c Control unit 8 QR code

Claims (5)

A communication terminal device; a callback device capable of communicating with the communication terminal device; and a contact terminal device capable of communicating with the communication terminal device and the callback device, wherein the callback device is the communication terminal device. When the telephone number of the contact terminal device is received, the communication system connects the communication terminal device and the contact terminal device,
The communication terminal device
A storage unit for storing a telephone number of the communication terminal device;
Read two-dimensional barcode information including access information for accessing the callback device and the telephone number of the contact terminal , and import the communication information by decoding the read two-dimensional barcode information And
When the communication information is captured by the capture unit, a control unit that reads the telephone number of the communication terminal device stored in the storage unit,
When the telephone number of the communication terminal apparatus is read by the control unit, the telephone number of the communication terminal apparatus and the telephone number of the contact terminal apparatus indicated in the communication information are used using the access information. A communication unit that transmits to the callback device,
The callback device is
A receiving unit that receives a telephone number of the communication terminal device and a telephone number of the contact terminal device from the communication unit;
When the telephone number of the communication terminal device and the telephone number of the contact terminal device are received by the reception unit, the communication terminal device and the contact terminal are called by calling the communication terminal device and the contact terminal device. A call system comprising: a connection unit for connecting devices; A communication terminal device that transmits its own telephone number and the telephone number of a contact terminal device to a callback device,
A storage unit for storing a telephone number of the communication terminal device;
Read two-dimensional barcode information including access information for accessing the callback device and the telephone number of the contact terminal , and import the communication information by decoding the read two-dimensional barcode information And
When the communication information is captured by the capture unit, a control unit that reads the telephone number of the communication terminal device stored in the storage unit,
When the telephone number of the communication terminal apparatus is read by the control unit, the telephone number of the communication terminal apparatus and the telephone number of the contact terminal apparatus indicated in the communication information are used using the access information. A communication terminal device including a communication unit that transmits to a callback device. Performed by a call system including a communication terminal device that stores its own telephone number, a callback device that can communicate with the communication terminal device, and a contact terminal device that can communicate with the communication terminal device and the callback device A call service method,
The communication terminal device reads two-dimensional barcode information including access information for accessing the callback device and the telephone number of the contact terminal device, and decodes the read two-dimensional barcode information. A capture step for capturing communication information;
When the communication terminal device captures the communication information, a reading step of reading the stored telephone number of the communication terminal device;
When the communication terminal device reads the telephone number of the communication terminal device, the telephone number of the communication terminal device and the telephone number of the contact terminal device indicated in the communication information are used using the access information. A transmission step for transmitting to the callback device;
The callback device receives from the communication terminal device a telephone number of the communication terminal device and a telephone number of the contact terminal device;
When the callback device accepts the telephone number of the communication terminal device and the telephone number of the contact terminal device, the communication terminal device and the contact terminal are called by calling the communication terminal device and the contact terminal device. A call service method comprising: connecting a device; A call service support method performed by a communication terminal device that stores its own phone number and transmits the own phone number and the phone number of a contact terminal device to a callback device,
Read two-dimensional barcode information including access information for accessing the callback device and the telephone number of the contact terminal , and import the communication information by decoding the read two-dimensional barcode information Steps,
When the communication information is captured, a reading step of reading the stored telephone number of the communication terminal device;
When the telephone number of the communication terminal apparatus is read, the telephone number of the communication terminal apparatus and the telephone number of the contact terminal apparatus indicated in the communication information are transmitted to the callback apparatus using the access information. A call service support method comprising: a transmitting step. A capture unit that reads two-dimensional barcode information including access information for accessing a callback device and a telephone number of a contact terminal device, and decodes the read two-dimensional barcode information to capture communication information; A storage unit that stores the telephone number of the communication terminal device, and a notification process of transmitting the telephone number of the contact terminal device and the telephone number of the communication terminal device to the callback device to a computer connected to the storage unit A program to
When the communication information is captured by the capturing unit, the telephone number of the communication terminal device stored in the storage unit and the telephone number of the contact terminal device indicated in the communication information are converted into the access information. A program that causes the computer to execute a notification process that is transmitted to the callback device.

Images