JP3953890B2 - リアルタイムワークセンタの適時な運転停止機能 - Google Patents

リアルタイムワークセンタの適時な運転停止機能 Download PDF

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JP3953890B2
JP3953890B2 JP2002163671A JP2002163671A JP3953890B2 JP 3953890 B2 JP3953890 B2 JP 3953890B2 JP 2002163671 A JP2002163671 A JP 2002163671A JP 2002163671 A JP2002163671 A JP 2002163671A JP 3953890 B2 JP3953890 B2 JP 3953890B2
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work
time
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JP2003046653A5 (enExample
JP2003046653A (ja
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デー．フロックハート アンドリュー
エッチ．フォスター ロビン
ピー．マシューズ ユージェン
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アバイア テクノロジー コーポレーション
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

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  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
JP2002163671A 2001-06-05 2002-06-05 リアルタイムワークセンタの適時な運転停止機能 Expired - Fee Related JP3953890B2 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/874,634 US6766013B2 (en) 2001-06-05 2001-06-05 Timely shut-down of a real-time work center
US09/874634 2001-06-05

Publications (3)

Publication Number Publication Date
JP2003046653A JP2003046653A (ja) 2003-02-14
JP2003046653A5 JP2003046653A5 (enExample) 2004-10-14
JP3953890B2 true JP3953890B2 (ja) 2007-08-08

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JP2002163671A Expired - Fee Related JP3953890B2 (ja) 2001-06-05 2002-06-05 リアルタイムワークセンタの適時な運転停止機能

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Country Link
US (1) US6766013B2 (enExample)
EP (1) EP1265426B1 (enExample)
JP (1) JP3953890B2 (enExample)
CA (1) CA2364868C (enExample)
DE (1) DE60103259T2 (enExample)

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US8116446B1 (en) 2005-10-03 2012-02-14 Avaya Inc. Agent driven work item awareness for tuning routing engine work-assignment algorithms
US10572879B1 (en) 2005-10-03 2020-02-25 Avaya Inc. Agent driven media-agnostic work item grouping and sharing over a consult medium
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US7787609B1 (en) 2005-10-06 2010-08-31 Avaya Inc. Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
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US8504534B1 (en) 2007-09-26 2013-08-06 Avaya Inc. Database structures and administration techniques for generalized localization of database items
US8856182B2 (en) 2008-01-25 2014-10-07 Avaya Inc. Report database dependency tracing through business intelligence metadata
US8385532B1 (en) 2008-05-12 2013-02-26 Avaya Inc. Real-time detective
US8831206B1 (en) 2008-05-12 2014-09-09 Avaya Inc. Automated, data-based mechanism to detect evolution of employee skills
US10375244B2 (en) 2008-08-06 2019-08-06 Avaya Inc. Premises enabled mobile kiosk, using customers' mobile communication device
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US8964958B2 (en) 2009-05-20 2015-02-24 Avaya Inc. Grid-based contact center
US8644491B2 (en) 2009-08-21 2014-02-04 Avaya Inc. Mechanism for multisite service state description
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Also Published As

Publication number Publication date
US6766013B2 (en) 2004-07-20
CA2364868C (en) 2007-03-27
EP1265426A1 (en) 2002-12-11
DE60103259T2 (de) 2005-06-23
DE60103259D1 (de) 2004-06-17
JP2003046653A (ja) 2003-02-14
US20020181692A1 (en) 2002-12-05
CA2364868A1 (en) 2002-12-05
EP1265426B1 (en) 2004-05-12

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