JP3945447B2 - Ordering system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an ordering system that adjusts dishes and drinks according to customer requirements and delivers them, and in particular, performs processing from receiving orders for dishes and drinks at a store such as a fast food store to delivering to customers. It relates to the ordered system.
[0002]
[Prior art]
Fast food restaurants such as the hamburger shop are used by many people because food and drinks ordered by customers are provided in a relatively short time, and prices are reasonable. In such a fast food restaurant, many orders are assumed in a short time in relation to the price. Therefore, it is definitely required to process these quickly and smoothly. Similarly, certain types of stores such as a coffee shop, a restaurant at lunch time, and a curry shop are required to process many orders for food and drinks from customers quickly and smoothly. Such stores are collectively referred to as a fast food store or the like in this specification.
[0003]
There are several types of ordering systems such as fast food restaurants. The first type is an ordering system represented by a hamburger shop. In this first type of ordering system, a customer's order is accounted for using a POS (Point Of Sales) system, and the customer's order is communicated to the cook in addition to this. When cooking is finished, this is provided to customers. The second type is an ordering system represented by a family restaurant. In this second type of ordering system, the customer clerk who accepts customer orders carries a communication terminal called a handy terminal, goes to the customer's table to listen to the order, types it into the handy terminal, and cooks the contents. I tell the person in charge. When cooking is complete, the customer representative will take it to the customer's table.
[0004]
The first type will be described more specifically. First, the reception person in charge listens to an order verbally from a customer, and obtains order information. Here, the order information is a specific dish shown in the menu and its quantity. The receptionist inputs the order information from the headset while repeating the order information. Then, the price is calculated based on the order information, the price is received from the customer, and the accounting process is terminated.
[0005]
On the other hand, when the receipt of the price is completed in this way, the receptionist takes a note of the order information and takes it to the kitchen cook in charge and reads it out or accounts processing away from the kitchen The order information is transmitted directly to the person in charge of cooking from the location of the register or the like. In some cases, a note is handed over to the cook. The person in charge of cooking cooks based on the order information received in this way, and when the dish is prepared, the person in charge of cooking delivers it to the customer who ordered it. This completes the transaction related to cooking.
[0006]
The above is the first type ordering system. In such an ordering system, order information is transmitted to the person in charge of cooking verbally. Generally, a fast food restaurant or the like often has many customers in the store, and is crowded and has a lot of noise such as music and voice. Also, depending on the time of day, the number of orders per hour can be very large, which is awkward. Therefore, when order information is transmitted verbally to the person in charge of cooking, mistakes in hearing and oversight are likely to occur. In addition, when making a dish by reading the contents of the memo, there may be a transcription mistake in the memo or the reading of the memo may be mistaken. As a result, there is a high frequency of mistaking or forgetting to cook.
[0007]
Therefore, proposals have been made for reliably and promptly transmitting order information to a person in charge of cooking or the like in such a noisy environment. One of them is a first proposal for recognizing the voice of a waiter corresponding to the customer's order as voice data (for example, Patent Document 1). In the first proposal, order data is generated by recognizing a voice of a waiter by a voice recognition device (not shown). This order data is transmitted to the order management system side by radio, and an order data list is created. As a result, even a customer who is not familiar with the order input device can accept orders from customers.
[0008]
FIG. 9 is a diagram for explaining the outline of a second type ordering system in the related art. The second type ordering system 10 includes a customer floor unit 11, a deshap unit 12 serving as a place for serving dishes, and a kitchen unit 13 for cooking. "Deshap" is said to have been "dish up" and not English.
[0009]
A table 21 is arranged on the floor 11 so that a customer group 22 can sit for eating and drinking. A customer representative 23 who accepts orders and provides food is in charge of the floor section 11 and carries a handy terminal 24 as a communication terminal for processing orders. The kitchen unit 13 is separated from the floor unit 11 and includes a kitchen printer 25 that prints out the order information sent from the handy terminal 24. The person in charge of cooking 26 cooks based on the order information printed out. When cooking is finished, a customer representative (including a person who specializes in cooking and transports to the customer group 22) 23 provides it to the customer group 22 who ordered it.
[0010]
In this second type of ordering system, since the handy terminal 24 is a device that requires proficiency in operation, a long-term training is required to familiarize the newly hired customer representative 23 with the equipment. . Further, even the customer representative 23 who is familiar with the handy terminal 24 needs to concentrate his / her consciousness sufficiently on the operation. For this reason, there has been a problem that during the operation of the handy terminal 24, the customer service is insufficient. In particular, it is difficult for the customer representative 23 to accept an order while taking out cutlery such as knives, forks, and spoons because both hands are occupied.
[0011]
Therefore, each customer has an ID (Identification) card for identifying himself / herself, and the customer is allowed to select a desired dish from the electronic menu so as to perform accounting processing, and to the kitchen cook in charge. A second proposal is also made to send the data (for example, Patent Document 2).
[0012]
[Patent Document 1]
JP 2002-312451 (paragraph 0025, FIG. 1)
[Patent Document 2]
JP-A-63-165958 (4th page, lower right column, 13th line to the lower left column, 18th line, FIG. 2)
[0013]
[Problems to be solved by the invention]
By the way, in the first proposal for the first type ordering system, the customer order information is adjusted to the order data list, or the order information is replaced with data called order data to enable printing. Therefore, the order information is transmitted to the cook in charge using the printed paper or order data list as in the conventional manner, or the printed paper or order data list is directly handed over to the cook. .
[0014]
However, in this case, two problems occur. The first problem is that the reliability of speech recognition is low. In recognition of voice information, a sufficient recognition rate cannot be obtained unless the characteristics of the speaker are sufficiently grasped. Therefore, in the case of a fast food restaurant or the like where the change of the waiter is severe, it is assumed that the voice recognition device side cannot grasp the characteristics of the individual waiter. If speech recognition is performed in a state where the characteristics of the waiter are not grasped, the order information may be erroneously recognized, and the same phenomenon as the mistaken listening described above may occur frequently.
[0015]
In addition, in ordering systems that provide relatively inexpensive food to many people, such as fast food restaurants, the receptionist who faces the customer will receive orders in the noise, and for the voice recognition device side Since speech is recognized from various noises, accurate recognition becomes difficult. In addition, the receptionist himself / herself inputs voice order information while responding to various customers such as children and elderly people in various situations. In many cases, it is very different from voice. As a result, there is a high possibility that the recognition result of the receptionist's voice will be extremely unreliable.
[0016]
  The second problem of the first proposal is that the printed paper or the order data listcookingThis is a point that processing delay occurs when handed over directly to the person in charge. This is because the ordering of food stops during the time to print out or the time until the creation of the list is completed. The characters used for printing are usually smaller than the written notes. Therefore, not only is the reliability of the data after speech recognition low, but there is also a risk that it will be erroneously read when reading a written character.
[0017]
  In the second proposal for the second type of ordering system,All customersNeed to have an ID card. Therefore, it is not possible to target an unspecified customer like a family restaurant. In addition, since the customer needs to directly operate the electronic menu, there is a problem that the utilization rate of a person who feels resistance to operation, such as an elderly person, is reduced. Some people, like children, operate menus without understanding the order itself. In the latter case, the result of the menu operation becomes the subject of accounting processing or is directly instructed to the person in charge of cooking as the contents of cooking. Therefore, there arises a problem that a wasteful dish that the customer does not want is made or a customer pays a fee for a dish that is not required. Further, the kitchen unit 13 shown in FIG. 9 performs cooking based on an order slip printed out individually from the kitchen printer 25. Therefore, even if these printed out order slips are arranged in chronological order, especially when there are many orders, an accident occurs such that the order is reversed or the order slip is lost. As a result, there was a case where the dish that had been ordered earlier came out quite a bit later, or did not come out until it was ordered again.
[0018]
SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide an ordering system in which a customer's order is received orally and the contents are transmitted to a person in charge of processing the order and the processing is executed.
[0019]
[Means for Solving the Problems]
  In the invention according to claim 1, (a) the customer'sIndividual order details related to one accounting process(B) noise input means for inputting sounds around the order content voice input means, and (c) order content voice input means using the input contents of the noise input means. Order information extraction means for extracting order information with suppressed noise components from the input voice information, (d) voice recognition means for voice recognition of the order information extracted by the order information extraction means, and (e) this voice recognition means Unprocessed order information display means for visually displaying at least the order information processing side as the unprocessed order information display means as the unprocessed order information, and (f) displayed on the unprocessed order information display meansEvery time the order contents of a plurality of orders related to one accounting process of a customer are processed, the fact that these processes were performed is displayed by changing the display form, and all the order contents related to one accounting process are displayed. When the processing of is done, display to delete the displayThe display content updating means is provided in the ordering system.
[0020]
  That is, in the invention according to claim 1, the customer'sIndividual order details related to one accounting processThe recognition rate of the input speech with respect to the customer's order content is improved by performing speech recognition after inputting by speech and removing or reducing ambient noise components using the sound input by the noise input means. Then, the order contents are visually displayed in the vicinity of the order contents processing side as unprocessed order information, and the order contents are processed and the display contents updating meansA change in the display form indicates that each of the order contents of a plurality of order contents related to one accounting process of the customer displayed on the unprocessed order information display means is processed. When all the order details related to one accounting process have been processed, a display is made to delete the display.I am doing so. As a result, the content of the order is transmitted to the person in charge of processing the order and the processing is executed satisfactorily while minimizing the influence of ambient noise.In addition, when there are a plurality of order contents related to one accounting process of the customer, it is not necessary to display an unprocessed display when all the order contents related to the accounting process are processed. If the order contents of the department still remain, it is displayed so that it can be recognized by changing the display form, so that the customer forgets to forget about the partial processing related to one accounting process. Yes.
[0021]
  In the invention according to claim 2, (a) the customer'sIndividual order details related to one accounting process(B) noise input means for inputting sounds around the order content voice input means, and (c) order content voice input means using the input contents of the noise input means. Order information extraction means for extracting order information with suppressed noise components from the input voice information, (d) voice recognition means for voice recognition of the order information extracted by the order information extraction means, and (e) this voice recognition means Confirmation information output means for converting the recognized order information into voice and outputting it for confirmation; (f) the order information recognized by the voice recognition means is unprocessed when there is no error in the output of the confirmation information output means An unprocessed order information display means for visually displaying at least the order content processing side as order information, and (g) displayed on the unprocessed order information display meansEvery time the order contents of a plurality of orders related to one accounting process of a customer are processed, the fact that these processes were performed is displayed by changing the display form, and all the order contents related to one accounting process are displayed. When the processing of is done, display to delete the displayThe display content updating means is provided in the ordering system.
[0022]
  That is, in the invention according to claim 2, the customer'sIndividual order details related to one accounting processThe recognition rate of the input speech with respect to the customer's order content is improved by performing speech recognition after inputting by speech and removing or reducing ambient noise components using the sound input by the noise input means. Moreover, the confirmation information output means converts the order information recognized by the voice recognition means into voice and outputs it for confirmation, and the voice recognition means recognizes when there is no error in the output of the confirmation information output means. Since the order information is visually displayed as unprocessed order information at least in the vicinity of the order content processing side, the order content is reliably transmitted to the order content processing side. In addition, the display content update meansA change in the display form indicates that each of the order contents of a plurality of order contents related to one accounting process of the customer displayed on the unprocessed order information display means is processed. When all the order details related to one accounting process have been processed, a display is made to delete the display.. As a result, the content of the order is accurately transmitted to the person in charge of processing the order and the processing is executed satisfactorily while minimizing the influence of ambient noise.In addition, when there are a plurality of order contents related to one accounting process of the customer, it is not necessary to display an unprocessed display when all the order contents related to the accounting process are processed. If the order contents of the department still remain, it is displayed so that it can be recognized by changing the display form, so that the customer forgets to forget about the partial processing related to one accounting process. Yes.
[0023]
According to a third aspect of the present invention, in the ordering system according to the second aspect, the order content voice input means and the confirmation information output means are a headset that is worn by a person who inputs the customer's order contents by voice.
[0024]
That is, in the invention according to claim 3, since the person who inputs the customer's order contents by voice inputs or confirms the customer's order contents by voice using a headset, both hands can be used freely, Audio input / output is possible regardless of location.
[0025]
According to a fourth aspect of the present invention, the ordering system according to the first or second aspect further comprises a wireless transmission means for wirelessly transmitting the order content input by the order content voice input means to the voice recognition means side. It is said.
[0026]
That is, in the invention described in claim 4, by using the wireless transmission means, it is possible to ensure the freedom of movement of the person who inputs the customer's order contents by voice.
[0027]
  The invention according to claim 5 is the ordering system according to claim 1 or claim 2.However, there is an order unit reception time recording means for recording the reception time when there is a food order that shares accounting processing, and a food ordered based on the reception time recorded by the order unit reception time recording means. It further comprises an elapsed time management means for managing the elapsed time until it can be done.It is a feature.
[0028]
  That is, in the invention according to claim 5,Time management is possible when there is a food order that shares accounting.
[0029]
The invention according to claim 6 is characterized in that in the ordering system according to claim 1 or claim 2, the unprocessed order information display means is a means for displaying unprocessed order contents together with an unprocessed elapsed time. .
[0030]
That is, in the invention described in claim 6, the unprocessed order information display means displays the unprocessed order contents together with the unprocessed elapsed time, so that the process contents are delayed so that the processing contents are equalized. I am doing so.
[0031]
The invention according to claim 7 is characterized in that in the ordering system according to claim 1 or claim 2, the unprocessed order information display means is also arranged in the vicinity of the order content voice input means.
[0032]
That is, according to the seventh aspect of the present invention, the unprocessed order information display means is arranged not only in the vicinity of the order content processing side but also in the vicinity of the order content voice input means, so that one display content is displayed. Can be shared, enabling smooth and efficient processing by sharing information.
[0033]
DETAILED DESCRIPTION OF THE INVENTION
[0034]
【Example】
Hereinafter, the present invention will be described in detail with reference to examples.
[0035]
<First embodiment>
[0036]
FIG. 1 shows the configuration of an ordering system in a first embodiment of the present invention. This ordering system 100 is introduced into a fast food store, and has a configuration including a counter unit 101 and a kitchen unit 102. The counter unit 101 includes a POS register 111, a touch panel display 112 with a touch panel, a noise microphone 113 that picks up surrounding sounds, a headset 114 that inputs and outputs audio, and a wireless mobile station 115.
[0037]
Among them, the headset 114 is attached to the head of the customer staff 117 who listens to the order of the customer 116 and delivers the ordered food and food (hereinafter, abbreviated as “food” unless otherwise specified). Used to make a response. The sound picked up by the noise microphone 113 is subtracted from the sound input from the headset 114 at a predetermined rate, so that the voice input by the customer clerk 117 is clearly extracted with almost no influence by ambient noise. . The wireless mobile station 115 is attached to the waist of the customer representative 117, and the voice information input from the headset 114 is wirelessly transmitted into the kitchen unit 102 or sent from the kitchen unit 102. The received radio signal is received and voice information is reproduced and transmitted to the customer staff 117 by voice. The POS register 111 performs accounting processing based on the order of the customer 116. The POS register 111 is generally widely used in restaurants and restaurants, and has an accounting function as a main function. In this embodiment, the customer staff 117 manually operates the POS register 111 while corresponding to the customer 116 as in the conventional case. Therefore, since there is no characteristic place in the present embodiment, detailed description thereof is omitted.
[0038]
On the other hand, the kitchen unit 102 includes a wireless fixed station 121 for performing wireless communication, an information processing terminal 122 connected to the wireless fixed station 121 with a wire, and a display 123 connected to the information processing terminal 122. ing. The person in charge of cooking 126 looks at the display 123 to produce the ordered food. The information processing terminal 122 is a terminal having a configuration similar to that of a personal computer, and a CPU (central processing unit) (not shown) executes a control program stored in a recording medium such as a magnetic disk (not shown), whereby the ordering system. 100 is controlled as a whole. The information processing terminal 122 includes a voice recognition board (not shown) for recognizing voice. The voice data recognized by the voice recognition board is stored in the above-mentioned recording medium, and processed and edited in combination with the voice data stored in advance in this recording medium, so that the headset of the customer representative 117 A sound is output to the order information 114.
[0039]
In this embodiment, the noise microphone 113 and the wireless fixed station 121 and the touch panel display 112 and the information processing terminal 122 are connected by wired cables 127 and 128, but are connected wirelessly. May be.
[0040]
FIG. 2 shows the overall processing of the ordering system having such a configuration. In this ordering system 100, a customer 116 orders food by communicating order information including food or beverage (hereinafter simply referred to as food), quantity and remarks to be ordered from a menu to a customer representative 117 (step). S201). Here, “remarks” is an individual request for each customer 116 with respect to an order. For example, there is a demand for taking out, removing ice from a drink as a beverage, or removing mustard from a hamburger. The order is made verbally, and voice information 141 representing the order is transmitted from the customer 116 to the customer contact 117.
[0041]
When the customer person in charge 117 recognizes the voice information 141 transmitted verbally from the customer 116 with his / her ear, the customer representative 117 repeats the order information (step S202). At this time, the customer staff 117 inputs voice information representing the order information read back using the headset 114, and transmits the voice information as the voice wireless data 142 from the wireless mobile station 115 to the wireless fixed station 121. In addition, since the customer 116 conveys the order contents for each dish in the menu to the customer staff 117, one order information as a detailed unit of one unit is generated for one dish, its quantity and remarks. (Step S203). When the customer 116 orders a plurality of dishes in one order, a plurality of pieces of order information, each of which is a unit of detail, is generated, and the number of order information is repeated. Note that the customer representative 117 can omit the utterance of the quantity in the order information at the time of reading. In this case, the processing on the system side is performed assuming that the quantity “1” as the initial value is input. Similarly, remarks can be omitted if they are not necessary.
[0042]
Incidentally, the wireless fixed station 121 and the information processing terminal 122 of the kitchen unit 102 shown in FIG. 1 constitute a control main body of the ordering system. When the control main body receives the voice wireless data 142, the noise picked up by the noise microphone 113 shown in FIG. 1 is subtracted to extract the voice composed of the order information issued by the customer staff 117, and this order information is described above. Voice recognition processing is performed using the voice recognition board, and display processing of the touch panel display 112 and the display 123 is performed based on the voice recognition processing (step S204). The processing of this control body will be described in detail later. The order information 143 obtained as a result of the voice recognition process of the control main body is sent to the touch panel display 112 and the display 123 to display a list of order information (step S205).
[0043]
The person in charge of cooking 126 acquires the display content of the display 123 as visual information 144, starts cooking for newly generated order information or order information not yet started (step S206), and cooks the food every time cooking is completed. Place it on the counter (step S207). The person in charge of cooking 126 repeats cooking as long as unprocessed order contents exist as display contents on the display 123 (step S208). This is processed not only in the case where the same voucher, that is, a plurality of dishes paid simultaneously by the same customer 116, is ordered as one order, but also in other vouchers, that is, separate accounting, as well as processing when there are remaining dishes. Processing in the case where unprocessed dishes exist is also included.
[0044]
  Thus, each time a finished dish is placed on the counter by the cook 126, the customer staff 117 (including not only the person accepting the order but also the person carrying the dish to the customer 116) takes the dish on the counter. go to. And the location (specification part) of the information which shows the dish placed on the counter in the applicable slip in touch panel display 112 is touched with a touch panel (Step S209). The touch panel operation information 145 is transmitted to the control body of the system including the wireless fixed station 121 and the information processing terminal 122. Based on this, the control main body performs display update processing for the touch panel display 112 and the display 123 (step S210). The process of the control body will be described later in detail together with the process of step S204. The display update information 146 is sent to the touch panel display 112 and the display 123 so that the display of the detailed portion touched by the customer staff 117 changes from black to white and the character portion is white.colorFrom black to black (step S211). Thereby, both the customer staff 117 and the cooking staff 126 can confirm which dishes of the same slip number have been completed. It should be noted that when cooking of all the dishes with the same slip number is completed, the data related to all the dishes with the slip number is deleted from the touch panel display 112 and the display 123.
[0045]
The customer 116 also receives a dish 147 from the customer representative 117, which may be before or after the customer representative 117 touches the detail portion of the dish on the touch panel display 112.
[0046]
Further, in the above description, the additional display processing of the slip by the touch panel display 112 for the customer representative 117 is described as the processing to be performed when the voice wireless data 142 is received in step S204. May not be aware of recognition errors quickly. This is because there are cases where the contents of many slips are displayed on the touch panel display 112, and there are often times when there is no time to confirm the display contents precisely when the customer 116 is busy dealing with them. Therefore, in the first embodiment, a response voice return process is performed as part of the process of the control body (step S212). This is because the order information obtained by the voice recognition process is returned to the headset 114 as the voice information 148 so that the customer representative 117 can immediately confirm by sound whether or not the voice recognition is wrong. Thereby, the customer person in charge 117 can immediately confirm the re-ordered order information by sound.
[0047]
FIG. 3 shows the flow of order information reception processing in the processing of the control body described above. This process is performed by the CPU in the information processing terminal 122 shown in FIG. 1 based on the control program stored in the recording medium. The CPU waits for the order information voice wireless data 142 shown in FIG. 2 to be received via the wireless fixed station 121 (step S221). The noise picked up by the noise microphone 113 is subtracted and the order information is recognized as a voice (step S222). In a fast food restaurant, the noise level in the store is often high, and the voice recognition rate of the order information can be improved by an operation for eliminating the noise. The words to be recognized are those that the customer staff 117 repeats and can be limited to those listed as menus or pre-registered words and phrases, so that the speech recognition rate can be increased along with the use of the noise microphone 113. Can be achieved at a fairly high level.
[0048]
The recognized voice can immediately confirm whether or not the recognition is successful by the response voice return process in step S212 of FIG. 2 (step S223). As a result, when the voice recognition is successful (Y), the recognized order information is stored in the recording medium in the information processing terminal 122 (step S224). If the voice recognition fails (step S223: N), predetermined error processing is performed (step S225). As the error processing, a known method such as having the customer staff 117 repeat the order information again can be adopted, and the description thereof is omitted here.
[0049]
When the voice recognition is successful and the order information is stored in the recording medium, the information processing terminal 122 converts the recognized order information into character data so that it can be displayed as character information (step S226). Then, a slip number for identifying a group of orders from other orders is issued, and together with this, the reception time when the order is received is recorded (step S227). Here, a group of orders refers to the order of dishes that share accounting processing, and there may be a single dish, or a plurality of dishes such as a certain dish and drink, or a dish for multiple people. In some cases, dishes are composed of the same order. The reason for recording the reception time when the order is received is to prevent the time from the order to completion of the cooking from becoming unfair as much as possible by managing the elapsed time until the cooking is completed.
[0050]
FIG. 4 shows a display example of the display. Here, the display content of the touch panel display 112 is shown. The same display as the touch panel display 112 and the list portion 161 is also displayed on the display 123 arranged in the kitchen unit 102 (see FIG. 1). In the case of the touch panel display 112, a touch panel is attached, and therefore, in the list portion 161, the corresponding detailed portion can be selected by selecting each dish as a unit. Further, in the example shown in FIG. 4, a display screen for “unprovided order” is displayed, but various buttons 172 to 176 such as “provided display” displayed at the bottom are selectively pressed. Can switch to the desired display screen. In the case of the display 123, a display screen for “unprovided order” is always displayed.
[0051]
In the list portion 161 of “unprovided order”, the name of the dish, the quantity, the remarks, and the elapsed time from the start of the order are recorded for each order. By displaying in order from the oldest order, the person in charge of cooking 126 can start the cooking in the oldest order, that is, in the order in which the order was placed.
[0052]
FIG. 5 shows an outline of the process flow of the list display process for such an unprovided order in the control body. The control program for this processing is also performed based on the control program stored in the recording medium. Whether the CPU has newly ordered (step S241), whether cooking has been confirmed by the customer representative 117 (FIG. 1) (step S242), or whether a predetermined unit time has passed, for example, at 1 second intervals ( Step S243) is monitored. When a new order is generated (step S241: Y), the order information about the new order is displayed in chronological order together with the elapsed time (initially 0 seconds) and other unprocessed orders. The information is displayed on the touch panel display 112 and the display 123 (step S244).
[0053]
Further, when it is confirmed that a certain dish has been cooked by the operation of the touch panel by the customer representative 117 (step S242: Y), whether or not it means that all the cooking for the corresponding order has been completed. (Step S245), and when the cooking of only some dishes in the slip has only been completed (N), the display of the detailed portion currently cooked is reversed (step S246).
[0054]
On the other hand, if it is determined that cooking of all dishes ordered in step S245 has been completed (Y), the display content related to the order is deleted from the list portion 161 and displayed below that. The displayed contents are sequentially shifted upward and displayed (step S247). That is, the deleted display content portion is not left blank. This is because an unprocessed order is sequentially generated each time each customer 116 places an order, so that necessary information can be efficiently displayed on the touch panel display 112 or the display 123.
[0055]
As described above, every time the unit time elapses (step S243: Y) except when the order is added or the ordered food is completed, the elapsed time for all unprovided order information displayed as the list portion 161. It is updated (step S248). Therefore, the cooking person 126 can quickly start the cooking by looking at the elapsed time for the cooking that has not been cooked. In addition, the customer staff 117 can prompt the cooking staff 126 to start cooking on behalf of the customer 116 over the counter.
[0056]
As described above, in the ordering system 100 according to the first embodiment, the customer clerk 117 checks the cooked dish with the counter and touches the detailed part of the corresponding dish on the touch panel display 112, and the display of that part is displayed. Inverted. Thereby, the counter unit 101 and the kitchen unit 102 can always share the same information. In addition, when a plurality of dishes are described in one voucher, the display contents relating to the voucher are deleted only when all of the cooking is completed, so that the cooking in which cooking is not progressing in one voucher is performed. Can be grasped simultaneously by the counter unit 101 and the kitchen unit 102. In addition, it is possible to effectively prevent a situation in which an excess or deficiency of dishes to be provided to the customer 116 in one slip occurs. Furthermore, it is possible to share the progress of work such as completion of cooking and provision of food to the customer 116 between the person who received the order of the customer 116 and the person who carries the food to the customer 116 and the person in charge of cooking 126. As a result, it is possible to prevent forgetting to start cooking or a significant delay until the end of cooking for some dishes, and it is possible to improve work efficiency and improve services to the customer 116.
[0057]
In the first embodiment, the result of voice recognition of the order information read back by the customer clerk 117 excluding the influence of ambient noise is returned to the customer clerk 117 by voice, so that voice recognition can be performed even in a high noise level environment. High reliability. Further, it is possible to immediately find an error in the order information, and as a result, it is possible to prevent cooking waste.
[0058]
Furthermore, since the order information is temporarily stored and processed, the order management for each slip and the reverse display of the cooked dish are displayed. It is possible to manage the elapsed time of the processing state or the quantity of cooked dishes, and also to grasp the average time from ordering to delivery of the dishes to the customer 116, thus promoting the efficiency of the work Can be made.
[0059]
In addition, since the customer clerk 117 can receive the order from the customer 116 and transmit it to the cook clerk 126 even while the customer clerk 117 brings the food or clears the previously cooked food, the time until the cooking is completed is shortened. In addition to the problem, it is possible to solve the problem that wrong order contents are input due to a difference in memory. Furthermore, since the customer representative 117 wears the headset 114 and responds to the voice, the customer 116 or the customer group can be face-to-face with the customer 116 or the customer group, and since both hands are free, the ordering operation is performed while moving both hands as appropriate. There is an advantage that the hospitality to the customers who are important in the face-to-face customer service can be greatly improved.
[0060]
Furthermore, since the system is configured using hardware and software, it is possible to easily improve the ordering system adapted to each store by changing the software. For example, various types of display modes (font size and color, blinking display, etc.) on the touch panel display 112 and the display 123 are changed.
[0061]
<Second embodiment>
[0062]
FIG. 6 shows the configuration of the ordering system in the second embodiment of the present invention. The ordering system 300 according to the second embodiment includes a floor portion 301 for customers, a deshap portion 302 as a place for serving dishes, and a kitchen portion 303 for cooking. Typically, family restaurants can employ this type of ordering system.
[0063]
  A table 311 is arranged on the floor portion 301 so that the customer group 312 can sit for eating and drinking. A customer clerk 313 who accepts orders and provides food is in charge of the floor unit 301, wearing a headset 314 as a communication terminal for processing orders on the head, and attaching a wireless mobile station 315 to the waist. . Headset314Is used to listen to orders from the customer group 312 and to respond to the ordered food by voice.
[0064]
A touch panel display 317 and a noise microphone 318 are disposed in the deshap unit 302. The touch panel display 317 is a display to which a touch panel is attached in the same manner as the touch panel display 112 of the first embodiment. The noise microphone 318 is a microphone that picks up ambient noise in the same manner as the noise microphone 113 of the first embodiment.
[0065]
The kitchen unit 303 has a wireless fixed station 322 connected by a noise microphone 318 and a cable 321, an information processing terminal 325 connected by a touch panel display 317 and a cable 323, and connected by a wireless fixed station 322 and a cable 324, A display 327 connected to the information processing terminal 325 with a cable 326 is arranged. The person in charge of cooking 328 performs cooking according to the contents displayed on the display 327. The display 327 has the same configuration as the display 123 of the first embodiment.
[0066]
In the ordering system 300 of the second embodiment, as in the ordering system 100 of the first embodiment, the customer clerk 313 directly listens to the order of the customer group 312 and repeats the order information from the headset 314. Enter the order information. The order information is wirelessly transmitted from the wireless mobile station 315 to the wireless fixed station 322 and input to the information processing terminal 325 from here. At this time, the information processing terminal 325 or the wireless fixed station 322 subtracts the residual sound picked up by the noise microphone 318 from the sound component input from the headset 314, so that the order information uttered by the customer representative 313 is clearly extracted. It will be. Since the subsequent processing is the same as that of the ordering system 100 according to the first embodiment, detailed description thereof is omitted.
[0067]
In the ordering system 300 according to the second embodiment as described above, the customer clerk 313 checks the cooked food with the counter and touches the detail portion of the corresponding food on the touch panel display 317, and the display of that portion is displayed. Invert. Thereby, the floor 301 and the kitchen 303 can always share the same information. In addition, when a plurality of dishes are described in one voucher, the display contents related to the voucher are deleted for the first time when all of the cooking is completed. 301 and the kitchen part 303 can grasp | ascertain simultaneously. In addition, it is possible to effectively prevent a situation in which an excess or deficiency of dishes to be provided to the entire customer group 312 occurs in one slip. Further, sharing the progress of work such as completion of cooking and provision of food to the customer group 312 between the person who received the order of the customer group 312 and the person who carries the food to the customer group 312 and the person in charge of cooking 328. Can do. As a result, it is possible to prevent forgetting to start cooking or a significant delay until the end of cooking of some dishes, thereby improving work efficiency and improving services for the customer group 312.
[0068]
Further, in the second embodiment, the result of voice recognition of the order information read back by the customer clerk 313 excluding the influence of ambient noise is returned to the customer clerk 313, so that voice recognition is possible even in an environment with a high noise level. High reliability. Further, it is possible to immediately find an error in the order information, and as a result, it is possible to prevent cooking waste.
[0069]
Furthermore, since the order information is temporarily stored and processed, the order management for each slip and the reverse display of the cooked dish are displayed. It is possible to manage the elapsed time of the processing state or the quantity of cooked foods, and also to grasp the average time from ordering to delivery of food to the customer group 312. Can be promoted.
[0070]
In addition, while the customer representative 313 is issuing cutlery, the customer group 312 order can be received and transmitted to the cook representative 328, so not only can the time to complete cooking be shortened, but also due to memory differences It is possible to solve the problem that an incorrect order is entered. Further, the customer representative 313 does not need to operate a communication terminal such as a handy terminal. Therefore, it is not necessary to memorize the positions of the operation buttons with many menus or to become familiar with the functions and operations for each button, and the time and cost required for training can be saved. Furthermore, since the customer clerk 313 wears the headset 314 and responds to the voice, the customer or customer group 312 can be face-to-face with the customer or the customer group 312. Also, since both hands are free, ordering work can be performed while moving both hands as appropriate. There is an advantage that the hospitality to the customers who are important in the face-to-face customer service can be greatly improved.
[0071]
Furthermore, since the system is configured using hardware and software, it is possible to easily improve the ordering system adapted to each store by changing the software. For example, various types of display modes (font size and color, blinking display, etc.) on the touch panel display 317 and the display 327 are changed.
[0072]
<Third embodiment>
[0073]
FIG. 7 shows the configuration of the ordering system in the third embodiment of the present invention. The ordering system 400 according to the third embodiment includes a customer floor unit 401, a deshap unit 402 serving as a place for serving dishes, and a kitchen unit 403 for cooking. Typically, family restaurants can employ this type of ordering system.
[0074]
A table 411 is arranged on the floor 401 so that a customer group 412 can sit for eating and drinking. A customer representative 413 who accepts orders and provides food is in charge of the floor unit 401 and carries a handy terminal 414 as a communication terminal.
[0075]
In the deshap unit 402, a voice input microphone 419 is arranged in addition to the touch panel display 417 and the noise microphone 418. The touch panel display 417 is a display to which a touch panel is attached in the same manner as the touch panel display 112 of the first embodiment. The noise microphone 418 is a microphone that picks up ambient noise in the same manner as the noise microphone 113 of the first embodiment. The voice input microphone 419 inputs the voice of the customer representative 413.
[0076]
The kitchen unit 403 includes a wireless fixed station 422 connected to the noise microphone 418 and the cable 421, an information processing terminal 425 connected to the touch panel display 417 and the cable 423, and connected to the wireless fixed station 422 and the cable 424, A display 427 connected to the information processing terminal 425 with a cable 426 is disposed. The voice input microphone 419 is also connected to the information processing terminal 425 by a cable 428. The person in charge of cooking 429 performs cooking according to the display content of the display 427. The display 427 has the same configuration as the display 123 of the first embodiment.
[0077]
By the way, in the third embodiment, the customer clerk 413 does not wear the headsets 114 and 314 on the head unlike the customer clerks 117 and 313 in the first and second embodiments, and the wireless mobile station 115 on the waist. 315 is not attached. Instead, the handy terminal 414 is carried. This is the same as the handy terminal 24 in the second type ordering system 10 of the related art shown in FIG.
[0078]
In this embodiment, the handy terminal 414 is used for input to an existing store system other than the voice input of the customer representative 413. Here, the existing store system refers to an existing store management or business system such as a POS register (see POS register 111 shown in FIG. 1), a store controller, or an order entry system which is not shown in FIG. This existing store system does not handle the order of food directly required between the customer group 412 and the cook person 429 and the process of cooking and transporting the ordered food by the customer person 413. In the ordering system limited to the order of dishes by these three parties 412, 429, and 413, the voice of the customer person in charge 413 is used as in the first and second embodiments.
[0079]
FIG. 8 shows the processing of the ordering system having such a configuration. In the ordering system 400 of the third embodiment, the customer group 412 orders food by communicating order information including food, quantity and remarks ordered from the menu to the customer staff 413 (step S501). Here, “remarks” is an individual request for each customer group 412 for an order. For example, there is a demand for taking out, removing ice from a drink as a beverage, or removing mustard from a hamburger. The order is made verbally, and voice information 541 representing the order is transmitted from the customer group 412 to the customer representative 413.
[0080]
When the customer person in charge 413 recognizes the voice information 541 delivered verbally from the customer group 412, the order information is repeated (step S502). At this time, the voice uttered by the customer person in charge 413 is input to the voice input microphone 419 of the deshap unit 402 shown in FIG. 7, and is sent as the voice data 542 (FIG. 8) to the wireless fixed station 422 connected by the cable 421. . In addition, since the customer group 412 conveys the order contents to the customer clerk 413 for each dish in the menu, one order information which is a detailed unit of one unit is one dish, its quantity and remarks. It occurs (step S503). When the customer group 412 orders a plurality of dishes in one order, a plurality of pieces of order information, each of which forms a detailed unit of one unit, will be generated, and repetition will be performed for the number of the order information. . In addition, the customer person in charge 413 can omit the utterance of the quantity in the order information at the time of reading. In this case, the processing on the system side is performed assuming that the quantity “1” as the initial value is input. Similarly, remarks can be omitted if they are not necessary.
[0081]
Incidentally, the wireless fixed station 422 and the information processing terminal 425 of the kitchen unit 403 shown in FIG. 7 constitute a control body of the ordering system. When this control main body receives the voice data 542 (FIG. 8), the noise picked up by the noise microphone 418 shown in FIG. 7 is subtracted to extract the voice composed of the order information issued by the customer clerk 413, and this order information Is recognized using a voice recognition board (not shown), and display processing of the touch panel display 417 and the display 427 is performed based on the voice recognition board (step S504 in FIG. 8). Since the processing of the control main body is substantially the same as the processing shown in FIG. 3 of the first embodiment, detailed description thereof is omitted. The order information 543 obtained as a result of the voice recognition process of the control body is sent to the touch panel display 417 and the display 427, and a list display of the order information is performed (step S505).
[0082]
The person in charge of cooking 429 acquires the display content of the display 427 as visual information 544, starts cooking for newly generated order information or order information not yet started (step S506), and each time cooking is completed, the cooking is performed. Place it on the counter (step S507). The person in charge of cooking 429 repeats cooking as long as unprocessed order contents exist as display contents on the display 427 (step S508). This includes not only processing when the same voucher, that is, a plurality of dishes paid simultaneously by the same customer group 412, is ordered as one order, but also processing in other vouchers, that is, separate accounting. Processing when there are unprocessed dishes is also included.
[0083]
Thus, each time a finished dish is placed on the counter by the cook 429, the customer clerk 413 (including not only the person accepting the order but also the person carrying the dish to the customer group 412) puts the dish on the counter. Going to get it. Then, the touch panel touches the location (detailed portion) of the information indicating the dish placed on the counter in the corresponding slip on the touch panel display 417 (step S509). The touch panel operation information 545 is transmitted to a control body of the system including the wireless fixed station 422 and the information processing terminal 425. Based on this, the control main body performs display update processing for the touch panel display 417 and the display 427 (step S510). Since the processing of the control main body is substantially the same as the processing shown in FIG. 5 of the first embodiment, detailed description thereof is omitted. The display update information 546 is sent to the touch panel display 417 and the display 427, whereby the display of the detailed portion touched by the customer representative 413 is reversed from black to white, and the character portion is reversed from the white road to black. (Step S511). Thereby, both the customer person in charge 413 and the person in charge of cooking 429 can confirm which dish of the same slip number has been completed. Note that, when cooking of all dishes with the same slip number is completed, data regarding all dishes with the slip number is deleted from the touch panel display 417 and the display 427.
[0084]
The customer group 412 also receives a dish 547 from the customer representative 413, which may be before or after the customer representative 413 touches the details of the dish on the touch panel display 417. In the third embodiment, a customer representative 117 has a handy terminal 414 (FIG. 7). Therefore, although not directly related to the ordering system 400 and not shown in FIG. 8, an input process of order information and the like to an external store system (not shown) by the customer staff 413 is performed using the handy terminal 414. In this case, the data input to the handy terminal 414 is sent to the external store system.
[0085]
In the above description, the additional display processing of the slip by the touch panel display 417 for the customer representative 413 is described as the processing to be performed when the audio data 542 is received in step S504. You may not notice a recognition error quickly. This is because there are cases where the contents of many slips are displayed on the touch panel display 417, and there are often times when there is no time to confirm the display contents finely when the customer group 412 is busy. Therefore, in the third embodiment, a response voice return process is performed as part of the process of the control body (step S512). This is because the order information obtained by the voice recognition processing is returned by a speaker (not shown) when a predetermined delay time elapses so that the customer clerk 413 can immediately confirm whether the voice recognition is wrong by sound. It is. As a result, the customer staff 413 can immediately confirm the re-ordered order information with sound. Of course, the process of step S512 can be omitted depending on the situation.
[0086]
In the ordering system 400 according to the third embodiment described above, the customer clerk 413 checks the cooked dish with the counter and touches the detailed part of the corresponding dish on the touch panel display 417, and displays that part. Invert. As a result, the floor unit 401 and the kitchen unit 403 can always share the same information. In addition, when a plurality of dishes are described in one voucher, the display contents related to the voucher are deleted for the first time when all of the cooking is completed. 401 and the kitchen part 403 can grasp | ascertain simultaneously. In addition, it is possible to effectively prevent a situation in which there is an excess or deficiency of food provided to the entire customer group 412 within one slip. Furthermore, sharing the progress of work such as completion of cooking and provision of food to the customer group 412 between the person who received the order of the customer group 412 and the person who carries the food to the customer group 412 and the person in charge of cooking 429 Can do. As a result, it is possible to prevent forgetting to start cooking or a significant delay until the end of cooking of some dishes, thereby improving work efficiency and improving services for the customer group 312.
[0087]
Further, in this third embodiment, the result of voice recognition of the order information read back by the customer clerk 413, excluding the influence of ambient noise, is returned to the customer clerk 413 by voice through the speaker, so even in an environment with a high noise level. High reliability of voice recognition. Further, it is possible to immediately find an error in the order information, and as a result, it is possible to prevent cooking waste.
[0088]
Furthermore, since the order information is temporarily stored and processed, the order management for each slip and the reverse display of the cooked dish are displayed. It is possible to manage the elapsed time of the processing state or the quantity of cooked dishes, and also to grasp the average time from ordering to delivery of the dishes to the customer group 412, so that the work efficiency can be improved. Can be promoted.
[0089]
Further, the customer representative 413 does not need to wear the headsets 114 and 314 used in the first and second embodiments on the head, and is necessary for inputting order information to an existing store system. For example, only in this case, the handy terminal 414 may be used. Therefore, the cost of hardware constituting the system can be reduced.
[0090]
Furthermore, since the system is configured using hardware and software, it is possible to easily improve the ordering system adapted to each store by changing the software. For example, various display modes (such as font size and color and display blinking) on the touch panel display 417 and the display 427 are changed.
[0091]
In the first to third embodiments described above, an example is shown in which the present invention is applied to a fast food store or a family restaurant as an ordering system. However, the present invention can be widely applied to various stores with relatively large noise. Of course. Further, in the embodiment, the case where the customer orders the food and the person in charge of cooking responds to this order has been explained. However, the customer's order is accepted verbally, and the contents are transmitted to the person in charge of processing the order. Of course, the present invention can be applied to any case where processing is executed.
[0092]
【The invention's effect】
  As explained aboveClaim 1According to the invention, since the customer's voice order is interactively input by voice, no special learning is required for input as compared with the case of using other input means such as a keyboard, and noise input means is used. The speech recognition rate is improved even in a noisy environment by adopting a method of performing speech recognition after removing or reducing ambient noise components using the input sound. As a result, processing for taking orders from customers can be performed naturally and quickly, and the system can be operated efficiently. In addition, since the order details can be saved as data as a result of voice recognition, it is possible to analyze the data such as comparing the order details such as the ordered food with the past results, future sales plans, items It is possible to support decision making in management work by analyzing the trend of each. In addition, by grasping the actual state of the order contents, it is possible to analyze the load and results of those who deal with customers and those who process order contents. The quality of service can be improved.In addition, when there are a plurality of order contents related to one accounting process of the customer, it is not necessary to display an unprocessed display when all the order contents related to the accounting process are processed, so the display itself is deleted. If the order contents of some departments still remain, it can be displayed so that it can be recognized by changing the display form, so that it is possible to prevent a customer from forgetting to perform partial processing related to one accounting process. .
[0093]
  According to the invention described in claim 2, the confirmation information output means converts the order information recognized by the voice recognition means into voice and outputs it for confirmation, and there is an error in the output of the confirmation information output means. If there is no order, the order information recognized by the voice recognition means is visually displayed as unprocessed order information at least in the vicinity of the order processing side, so that the order contents are accurately displayed to the person in charge of processing the order. Will be transmitted and the process will be executed well.In addition, when there are a plurality of order contents related to one accounting process of the customer, it is not necessary to display an unprocessed display when all the order contents related to the accounting process are processed, so the display itself is deleted. If the order contents of some departments still remain, it can be displayed so that it can be recognized by changing the display form, so that it is possible to prevent a customer from forgetting to perform partial processing related to one accounting process. .
[0094]
Further, according to the third aspect of the present invention, since the person who inputs the customer's order contents by voice inputs the voice of the customer's order contents or confirms by voice using the headset, both hands can be freely used. It is possible to input and output audio regardless of location. For example, in the case of fast food restaurants and restaurants, customers can respond to customer orders while arranging tables and cleaning up dishes. Not only does it make you wait, you can increase the efficiency of your work.
[0095]
According to the seventh aspect of the present invention, the unprocessed order information display means is arranged not only near the order processing side but also near the order content voice input means, thereby By confirming and processing the display contents by a plurality of persons in charge, smooth and efficient processing by sharing information becomes possible.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram showing the configuration of an ordering system in a first embodiment of the present invention.
FIG. 2 is an explanatory diagram showing an overall processing state of the ordering system according to the first embodiment;
FIG. 3 is a flowchart showing a flow of order information reception processing in the first embodiment.
FIG. 4 is a plan view showing a display example of a display in the first embodiment.
FIG. 5 is a flowchart showing an outline of a flow of list display processing for unprovided orders in the first embodiment.
FIG. 6 is a system configuration diagram showing the configuration of an ordering system in a second embodiment of the present invention.
FIG. 7 is a system configuration diagram showing the configuration of an ordering system in a third embodiment of the present invention.
FIG. 8 is an explanatory diagram showing a process of the ordering system in the third embodiment.
FIG. 9 is a system configuration diagram showing an outline of a conventional second type ordering system;
[Explanation of symbols]
100, 300, 400 ordering system
101, 301, 401 Counter section
102, 303, 403 Kitchen Department
112, 317, 417 Touch panel display
113, 318, 418 Noise microphone
114, 314 Headset
115, 315 Wireless mobile station
116, 313, 413 Customers
121, 322, 422 wireless fixed station
122, 325, 425 Information processing terminal
123, 327, 427 display
126, 328, 429 Cooking staff
302, 402 Deshap part
312 and 412 customer groups
419 Voice input microphone

Claims (7)

Order contents voice input means for individually inputting a plurality of order contents related to one accounting process of a customer;
Noise input means for inputting sounds around the order content voice input means;
Order information extraction means for extracting order information in which noise components are suppressed from voice information input by the order content voice input means using the input contents of the noise input means;
Voice recognition means for voice recognition of the order information extracted by the order information extraction means;
Unprocessed order information display means for visually displaying the order information recognized by the voice recognition means as unprocessed order information at least in the vicinity of the side processing the order contents;
By changing the display mode, each time the order contents of the plurality of order contents related to one accounting process of the customer displayed on the unprocessed order information display means are processed. An ordering system comprising: a display content updating means for displaying and displaying so as to delete the display when processing of all order contents related to one accounting process is performed . Order contents voice input means for individually inputting a plurality of order contents related to one accounting process of a customer;
Noise input means for inputting sounds around the order content voice input means;
Order information extraction means for extracting order information in which noise components are suppressed from voice information input by the order content voice input means using the input contents of the noise input means;
Voice recognition means for voice recognition of the order information extracted by the order information extraction means;
Confirmation information output means for converting the order information recognized by the voice recognition means into voice and outputting it for confirmation;
Unprocessed order information display means for visually displaying at least the order processing side as the order information recognized by the voice recognition means as unprocessed order information when there is no error in the output of the confirmation information output means; ,
By changing the display mode, each time the order contents of the plurality of order contents related to one accounting process of the customer displayed on the unprocessed order information display means are processed. An ordering system comprising: a display content updating means for displaying and displaying so as to delete the display when processing of all order contents related to one accounting process is performed .   3. The ordering system according to claim 2, wherein the order content voice input means and the confirmation information output means are headsets worn by a person who inputs the customer's order contents by voice.   3. The ordering system according to claim 1, further comprising: a wireless transmission unit that wirelessly transmits the order content input by the order content voice input unit to the voice recognition unit side. The order unit reception time recording means for recording the reception time when there is a food order that shares the accounting process, and until the dish ordered based on the reception time recorded by the order unit reception time recording means is made The ordering system according to claim 1, further comprising: an elapsed time management unit that manages an elapsed time of the above.   3. The ordering system according to claim 1, wherein the unprocessed order information display means is a means for displaying an unprocessed order content together with an unprocessed elapsed time.   3. The ordering system according to claim 1, wherein the unprocessed order information display means is also arranged in the vicinity of the order content voice input means.

Images