JP6008373B2 - Information processing system - Google Patents

Description

  The present invention relates to an information processing system for linking information between a store where clothing is sold and a correction field where clothing is corrected.

  In general, in stores where clothing is sold, if corrections such as resizing are necessary for clothing purchased by customers, the store clerk keeps the clothing after purchase from the customer and carries it to a correction site located at a location different from the store. It is out. The clothing is returned to the store after the correction work at the correction site is completed, and is handed over to the customer who visited the store again.

  As a technique related to clothing correction, for example, in Patent Document 1, when a product purchased by a customer includes a product to be processed, a checkout counter prints a list of processed products for stores and customers. A product management system is disclosed. The customer processed product list is delivered to the customer, and the shop processed product list is attached to the product to be processed and transferred to the processing work room. When the product processing operation is completed in the processing work chamber, the product is returned from the processing work chamber to the checkout counter.

JP 2000-322650 A

  In Patent Literature 1, a processing instruction to a processing work room is performed only by a processed product list attached to a product. Therefore, the operator in the processing work room cannot recognize the generation of the processing instruction until the product is actually transferred from the check counter to the processing work room, and it is difficult to respond to the processing instruction that requires urgent action. There was a problem.

  Then, this invention makes it a subject to provide the information processing system which can improve the real-time property of the correction instruction | indication made with respect to a correction field when goods are sold in the store.

  An information processing system according to the present disclosure is an information processing system for linking information between a store where clothing is sold and a correction field where clothing is corrected, and is used by a store clerk when serving customers Correction accepting unit that accepts input of correction content for clothing to be corrected from the customer service terminal, sales registration unit that registers sales information of products purchased by the customer, and correction entered at the customer service terminal when the sales information is registered Based on the content, it generates correction instruction information including correction work information to be performed by the correction field for the clothing to be corrected included in the product purchased by the customer, and the correction instruction information is used in the correction field. A correction instruction unit displayed on the display screen of the field terminal.

  According to the information processing system according to the present disclosure, it is possible to improve the real-time property of the correction instruction given to the correction field when the clothes are sold in the store.

FIG. 1 is a functional block diagram illustrating an outline of an information processing system according to an embodiment. FIG. 2 is a diagram illustrating an example of correction instruction information stored in the correction instruction database. FIG. 3 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 4 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 5 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 6 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 7 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 8 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 9 is a diagram illustrating an example of a screen display of the customer service terminal. FIG. 10 is a diagram illustrating an example of a correction tag output from the POS terminal. FIG. 11 is a diagram illustrating an example of a screen display of the correction field terminal. FIG. 12 is a diagram illustrating an example of a screen display of the correction field terminal. FIG. 13 is a diagram illustrating an example of a screen display of the store terminal.

  An information processing system according to an embodiment is an information processing system for linking information between a store where clothing is sold and a correction field where clothing is corrected, and is used by store clerk when serving customers Correction reception unit that accepts input of correction details for the clothing to be corrected from the customer service terminal, a sales registration unit that registers the sales information of the product purchased by the customer, and the sales information is entered at the customer service terminal Based on the correction contents, the correction instruction information including the correction work information to be performed by the correction field for the clothes to be corrected included in the product purchased by the customer is generated, and the contents of the correction instruction information are used in the correction field. A correction instruction unit displayed on the display screen of the correction field terminal (first configuration).

  According to the first configuration, when the sales information of the product purchased by the customer is registered, the correction instruction information is generated based on the correction content input at the customer service terminal. The content of the correction instruction information is displayed on the display screen of the correction field terminal. Therefore, in the correction field, the correction instruction from the store can be confirmed even before the product actually arrives from the store. In this way, the information processing system according to the first configuration electronically issues a correction instruction from the store to the correction field, so that the real-time correction instruction given to the correction field when the product is sold at the store Can be improved.

  The correction instruction information includes correction status information indicating whether or not the correction work for the clothing to be corrected is completed, and the correction instruction unit receives the correction field terminal according to an operation at the correction field terminal. The display of the correction status on the display screen may be updated (second configuration).

  According to the second configuration, the correction status of the clothing to be corrected is displayed on the display screen of the correction field terminal, and the display of the correction status is updated according to the input from the correction field terminal. For this reason, in the correction field, it is possible to easily manage whether or not the correction work instructed from the store is completed, and it is possible to prevent the correction work instructed from the store from leaking.

  The information processing system further generates billing information including money amount information billed from the correction field to the store for the clothing to be corrected in response to an operation at the correction field terminal, and displays the contents of the billing information on the correction field terminal You may provide the claim process part displayed on a screen (3rd structure).

  According to the third configuration, billing information from the correction field to the store is automatically generated, and the content of the generated billing information is displayed on the display screen of the correction field terminal. For this reason, claim management can be easily performed in the correction field.

  The claim processing unit may display the content of the billing information on the display screen of the store terminal used in the store according to the operation at the correction field terminal (fourth configuration).

  According to the fourth configuration, since the contents of the billing information are also displayed on the display screen of the store terminal, it is not necessary to create a paper bill at the correction field. Therefore, it is possible to reduce the burden of the billing work at the correction field, and it is possible to prevent an error from occurring in the billing contents from the correction field to the store.

  The correction instruction unit may change the correction instruction information in accordance with an operation at the store terminal used in the store, and display the content of the corrected correction instruction information on the display screen of the correction field terminal (first 5 configuration).

  According to the fifth configuration, when there is a change in the correction instruction for the correction field, the corrected correction instruction is displayed on the display screen of the correction field terminal. That is, the change of the correction instruction is promptly transmitted to the correction field. For this reason, it is possible to prevent the correction work from proceeding while following the correction instruction before the change, and to suppress the rework of the correction work.

  The program according to the embodiment is a program for linking information between a store where clothing is sold and a correction field where clothing is corrected, and is used by a store clerk at a customer service on a computer. Correction accepting step for accepting input of amendment details for the clothing subject to amendment from the customer service terminal, sales registration step for registering sales information of the product purchased by the customer, and correction entered at the customer service terminal when the sales information is registered Based on the content, it generates correction instruction information including correction work information to be performed by the correction field for the clothing to be corrected included in the product purchased by the customer, and the correction instruction information is used in the correction field. And a correction instruction step displayed on the display screen of the field terminal (sixth configuration).

  According to the sixth configuration, when sales information of a product purchased by a customer is registered, correction instruction information is generated and displayed on the display screen of the correction field terminal. That is, after sales information is registered at a store, a correction instruction is promptly transmitted to a correction field. Therefore, the real-time property of the correction instruction given to the correction field when the product is sold at the store can be improved.

  An information processing system according to another embodiment receives an input of a product code of a product that a customer desires to purchase from a customer service terminal used by a store clerk during customer service, and acquires product information corresponding to the input product code When the product registration unit and the product registration unit obtain multiple pieces of product information, a set discount is applied by selecting two or more pieces of product information from the multiple pieces of product information according to the operation on the customer service terminal. A set discount application unit for calculating the amount of the product after application (seventh configuration).

  According to the information processing system concerning the 7th composition, the amount of goods after set discount application is automatically computed by the set discount application part. For this reason, it is possible to prevent an error from occurring in the amount calculation of the set discount.

  In the information processing system according to the seventh configuration, the set discount application unit may display the amount of the product after the set discount is applied on the display screen of the customer service terminal (eighth configuration).

  According to the eighth configuration, the price of the product after the set discount is applied is displayed on the display screen of the customer service terminal. For this reason, it is possible to clearly show the customer a feeling of purchase when the set discount is applied, and to promote the customer's willingness to purchase.

  In the information processing system according to the seventh or eighth configuration, the set discount application unit presents a plurality of types of set discounts on the display screen of the customer service terminal, and from the plurality of types of set discounts according to the operation on the customer service terminal. One set discount may be selected (ninth configuration).

  According to the ninth configuration, the store clerk can select the most appropriate set discount from a plurality of types of set discounts and propose it to the customer. For this reason, customer satisfaction can be improved.

  The information processing system according to any of the seventh to ninth configurations further includes a total price calculation unit that calculates the total price of the product based on the product information acquired by the product registration unit, and the total price calculation unit includes: When the set discount application unit calculates the price of the product after applying the set discount, the total price of the product may be calculated using the price of the product after applying the set discount and displayed on the display screen of the customer service terminal (No. 10 Configuration).

  According to the 10th structure, the total amount of goods after a set discount is applied can be shown to a customer. For this reason, for example, it is possible to make the customer recognize the possibility that additional products can be purchased within the original budget by applying the set discount.

  A program according to another embodiment receives an input of a product code of a product that a customer desires to purchase from a customer service terminal used by a store clerk at the customer service, and stores product information corresponding to the input product code. When a plurality of product information is acquired in the product registration step and the product registration step to be acquired, in accordance with the operation at the customer service terminal, two or more product information is selected from the plurality of product information, and a set discount is applied. A set discount application step of calculating the amount of the product after the set discount is applied (11th configuration).

  According to the eleventh configuration, since the amount of the product after the set discount is applied is automatically calculated, it is possible to prevent an error in the amount calculation of the set discount.

<Embodiment>
Embodiments of the present invention will be described below with reference to the drawings. In the drawings, the same or corresponding components are denoted by the same reference numerals, and the same description is not repeated.

[System configuration]
FIG. 1 is a block diagram illustrating a schematic configuration of an information processing system 10 according to the present embodiment. The information processing system 10 is a system for linking information between a store and a correction field. At the store, clothes as merchandise are sold to customers. In the correction field, corrections such as resizing and name insertion are performed on the clothes purchased by the customer at the store. In FIG. 1, for convenience of explanation, one store and one correction field are shown, but the number of stores: the number of correction fields = 1: N or N: 1 (N is a natural number of 2 or more). .

  As shown in FIG. 1, the information processing system 10 includes a store server 1, a host 2, and a correction server 3. The store server 1 is installed in a store that sells clothing. The host 2 and the correction server 3 are installed in the headquarters that manages the store. However, the store server 1 may be installed in a place physically separated from the store. Similarly, the host 2 and the correction server 3 may be installed at a location physically separated from the headquarters.

  The store server 1 is connected to the POS terminal 4 and the store terminal 5 via a communication network such as a LAN. The store server 1 is connected via a communication network such as a wireless LAN to a customer service terminal 6 that is used by a store clerk during customer service. For example, the store server 1 performs wireless communication with the customer service terminal 6 via an access point (not shown) installed in the store. In one store, two or more POS terminals 4, store terminals 5, and customer service terminals 6 may be provided.

  The store server 1 is configured to be accessible to the sales database 8. The sales database 8 may be installed at a location physically different from the store server 1.

  The store server 1 is a computer that performs arithmetic processing in response to a request from a client or at a predetermined timing. The store server 1 includes a hard disk in which a control program or the like is stored, a CPU (Central Processing Unit) that executes the control program, and a memory that is a temporary work place when the CPU executes the control program. .

  The customer service terminal 6 is, for example, a terminal carried by a store clerk while serving a customer, or a terminal installed at a table seat where the store clerk performs a final confirmation of purchases with a customer. The customer service terminal 6 is preferably a portable terminal having a wireless LAN communication interface, such as a tablet computer or a smartphone. However, the device used as the customer service terminal 6 is not particularly limited. Any device that has a display and an input / output interface and can communicate with an external device can be used as the customer service terminal 6.

  The host 2 and the correction server 3 are connected to the store server 1 via a communication network such as a LAN. The correction server 3 is connected to a correction field terminal 7 used in the correction field via a communication network such as a LAN. When there are a plurality of correction field terminals 7, the correction server 3 is connected to each correction field terminal 7.

  The correction server 3 is configured to be able to access a correction instruction database 91 and a billing database 92. At least one of the correction instruction database 91 and the billing database 92 may be installed in a location physically different from the correction server 3.

  The host 2 and the correction server 3 are computers that perform arithmetic processing in response to a request from a client or at a predetermined timing. Each of the host 2 and the correction server 3 includes a hard disk in which a control program and the like are stored, a CPU that executes the control program, and a memory that is a temporary work place when the CPU executes the control program. .

  As the correction field terminal 7, for example, a portable terminal having a wireless LAN communication interface such as a tablet computer or a smartphone can be used. When the correction field terminal 7 has a wireless LAN communication interface, the correction field terminal 7 and an external device can be configured to communicate with each other using an access point common to the customer service terminal 6. However, the apparatus that can be used as the correction field terminal 7 is not particularly limited. Any device that has a display and an input / output interface and can communicate with an external device can be used as the correction field terminal 7.

[Function configuration]
Next, an example of a functional configuration of the information processing system 10 will be described.

(store)
As shown in FIG. 1, the customer service terminal 6 includes a product registration unit 61, a total amount calculation unit 62, a set discount application unit 63, and a correction reception unit 64. Each function of the product registration unit 61, the total amount calculation unit 62, the set discount application unit 63, and the correction reception unit 64 downloads a customer service application to the customer service terminal 6 from a not-shown MDM (Mobile Device Management) server or the like. And, it is realized by installing the customer service application in the customer service terminal 6.

  The merchandise registration unit 61 acquires merchandise information corresponding to the merchandise code from the store server 1 when the merchandise code of the clothes that the customer desires to purchase is input from the customer service terminal 6. The merchandise code can be input by, for example, photographing the bar code of the merchandise tag attached to the clothes with the camera of the customer service terminal 6 or text input using the touch key of the customer service terminal 6. When the barcode of the product tag is photographed by the camera, the product registration unit 61 reads the barcode by analyzing the photographed barcode image, and acquires product code information. The product registration unit 61 displays the content of the acquired product information on the display screen of the customer service terminal 6. The product information includes at least information on the product name and price of the product corresponding to the input product code.

  When a plurality of product codes are input from the customer service terminal 6, the product registration unit 61 stores product information corresponding to each of the plurality of product codes. The product registration unit 61 displays the contents of all the stored product information on the display screen of the customer service terminal 6.

  The total price calculation unit 62 calculates the total price of products corresponding to the product code input from the customer service terminal 6 based on the product information acquired by the product registration unit 61. When a set discount, which will be described later, is applied to the product corresponding to the product code input from the customer service terminal 6, the total price calculation unit 62 calculates the total price using the price of the product after the set discount is applied. The total amount calculation unit 62 calculates the total amount including the correction price of the clothing when the correction receiving unit 64 described later receives the input of the correction content for the clothing. That is, the total amount calculated by the total amount calculation unit 62 is the total amount that the customer pays to the store at the time of accounting. The total amount calculation unit 62 displays the calculated total amount on the display screen of the customer service terminal 6.

  The set discount application unit 63 applies the set discount to the product information acquired by the product registration unit 61 according to the input from the customer service terminal 6. The set discount application unit 63 displays the amount of each product after the set discount is applied on the display screen of the customer service terminal 6.

  In the set discount, when a customer purchases a plurality of products at the same time, at least one of the plurality of products is reduced according to a predetermined rule. In this embodiment, a plurality of types of set discounts are prepared. The type of the set discount may be determined, for example, in the setting file of the customer service application installed in the customer service terminal 6, or may be stored in a database accessible to the customer service terminal 6 directly or indirectly. Good. The set discount will be described in detail later.

  The correction accepting unit 64 accepts input of correction contents for the clothing to be corrected among the products corresponding to the product information acquired by the product registration unit 61. The correction content is input using the customer service terminal 6. Specifically, the correction accepting unit 64 displays a screen for inputting correction contents for the clothing to be corrected on the mobile terminal 6. The correction receiving unit 64 receives input of correction contents for each piece of clothing to be corrected in accordance with the operation of the store clerk. For example, correction items that can be input at the customer service terminal 6 may be determined by a setting file of a customer service application installed in the customer service terminal 6, or the customer service terminal 6 can be directly or indirectly accessed. It may be stored in a database.

  Various information (customer service information) input by the sales clerk at the customer service terminal 6 after the customer visits the store and after purchasing the product is transmitted to the POS terminal 4 via the store server 1 in accordance with the operation of the customer clerk. The POS terminal 4 performs an accounting process based on the customer service information received from the customer service terminal 6 via the store server 1.

  The store server 1 has a sales registration unit 11. The sales registration unit 11 acquires sales information from the POS terminal 4 and registers it. For example, the sales registration unit 11 stores sales information in the sales database 8.

  After registering the sales information, the sales registration unit 11 transmits predetermined information to the host 2 and the correction server 3. However, the information transmission timing to the host 2 may be different from the information transmission timing to the correction server 3. Information transmission to the correction server 3 is preferably performed immediately after the sales information is registered. However, the information transmission to the host 2 may be after the information transmission to the correction server 3. For example, after the daily closing process at the store is completed, information corresponding to each piece of sales information for the day may be collectively transmitted to the host 2.

  The information that the sales registration unit 11 transmits to the host 2 includes, for example, product code information and price information of products purchased by the customer. The information that the sales registration unit 11 transmits to the correction server 3 includes, for example, product code information of the clothing to be corrected in the product purchased by the customer, and correction item information indicating items of correction to be performed on the clothing to be corrected. And size information indicating the correction size. The information transmitted by the sales registration unit 11 to the correction server 3 further includes urgent flag information indicating whether or not urgent action is required, finishing date information indicating the deadline date of correction work, and scheduled return date information of the clothes to the customer. Etc. may be included.

  The content of the information transmitted to the correction server 3 by the sales registration unit 11 is displayed on the display screen of the store terminal 5. The store clerk can change the correction content of the clothing to be corrected by operating the store terminal 5. When the correction content is changed by an operation at the store terminal 5, the sales registration unit 11 transmits information including the corrected correction content to the correction server 3.

(Headquarters)
The host 2 receives the sales information from the store server 1 and stores it in a database (not shown). Further, the host 2 acquires various master information from a database (not shown) and transmits it to the store server 1. Examples of the master information include product master information including information such as a product name and a product price, correction master information including information such as a correction item applied to each clothing and a price for each correction item, and the like. it can. The timing at which the host 2 transmits master information to the store server 1 is not particularly limited. For example, the host 2 may periodically transmit the master information to the store server 1 or may transmit the master information to the store server 1 at a timing when the master information in the master database is updated.

  The correction server 3 includes a correction instruction unit 31 and a billing processing unit 32.

  Based on the information received from the store server 1, the correction instruction unit 31 generates correction instruction information including correction work information that the correction field should perform on the clothing to be corrected. The correction instruction unit 31 stores the correction instruction information in the correction instruction database 91.

  FIG. 2 shows an example of the correction instruction information. As shown in FIG. 2, the correction instruction information includes, for example, transaction information, correction information, and correction detailed information. The correction information and the detailed correction information correspond to correction work information to be performed by the correction field for the clothing to be corrected.

  The transaction information is information generated in units of transactions that occur between the store and the correction field. For example, the transaction information is generated in an accounting process unit in the store, that is, a data unit transmitted from the store server 1 to the correction server 3. The transaction information shown in FIG. 2 includes transaction number information for identifying a transaction between the store and the correction field, store code information for identifying the store, and correction field code information for identifying the correction field. It is out.

  The correction information is associated with the transaction information. Correction information of 1 to M (M is a natural number of 2 or more) is generated for one transaction information. The correction information shown in FIG. 2 includes transaction number information, slip number information given to each clothing to be corrected, product code information of products purchased by the customer, and clothing to be corrected included in the products purchased by the customer. Correction product code information, scheduled return date information of clothing to customers, correction status information indicating whether correction work has been completed, and urgent flag information indicating whether urgent action is required . Products purchased by customers include products made up of multiple clothes. That is, when the product purchased by the customer is composed of one piece of clothing, the corrected product code information may match the product code information, but the product purchased by the customer is composed of multiple pieces of clothing. The corrected product code information does not match the product code information.

  The detailed correction information is associated with the correction information. For 1 correction information, 1 to L (L is a natural number of 2 or more) correction detailed information is generated. The detailed correction information shown in FIG. 2 includes slip number information, correction item information, and size information. The correction item information is information indicating items of correction to be applied to the product to be corrected, such as hem correction, crossover width correction, waist correction, name insertion, and the like. The size information is information indicating the correction size, for example, ~ cm filling, ~ cm out, ~ cm finishing, and the like.

  The correction instruction information is not limited to the example of FIG. The correction instruction information may be any type of information as long as the correction field can perform the clothing correction operation based on the content of the correction instruction information.

  The correction instruction unit 31 displays the content of the generated correction instruction information on the display screen of the correction field terminal 7. When the correction content is changed by an operation at the store terminal 5, the correction instruction unit 31 changes the correction instruction information based on the changed content, and the correction field terminal 7 changes the correction instruction information based on the changed correction instruction information. Update the screen display.

  The correction instruction unit 31 updates the correction status displayed on the display screen of the correction field terminal 7 in accordance with the operation at the correction field terminal 7. For example, for a clothing to be corrected whose correction status is “incomplete”, when the correction status terminal 7 inputs a correction status indicating completion of the correction work, the correction status of the clothing is updated to “completed” and the correction field It is displayed on the display screen of the terminal 7. In addition, for example, when an input for changing the correction status to “incomplete” is received from the correction field terminal 7 for the clothing whose correction status is “completed”, the correction status of the clothing is updated to “incomplete”. And displayed on the display screen of the correction field terminal 7.

  The billing processing unit 32 generates billing information based on the operation at the correction field terminal 7 and stores the billing information in the billing database 92. The billing processing unit 32 displays the contents of the billing information on the display screen of the correction field terminal 7. The billing processing unit 32 generates billing information and displays the billing information on the correction field terminal 7 when, for example, a correction work completion operation is performed at the correction field terminal 7.

  The billing processing unit 32 displays the contents of the billing information on the display screen of the store terminal 5 used in the store based on the input from the correction field terminal 7. The billing processing unit 32 displays billing information on the store terminal 5 when, for example, a billing operation to the store is performed at the correction field terminal 7.

  The billing information includes, for example, billing amount information billed to the store from the correction field, and billing state information indicating whether or not billing from the correction field to the store is completed. The billing amount information may be information on a total amount of correction costs for a plurality of correction target clothes, or correction cost information for each correction target clothes or each product including the correction target clothes. Good.

[Business flow]
Next, an example of a business flow using the information processing system 10 configured as described above will be described.

  First, a product registration method and a set discount application method will be described.

  The store clerk carries the customer service terminal 6 at the customer service in the store. When the customer desires to purchase a product displayed in the store, the store clerk opens the customer service screen provided by the customer service application installed in the customer service terminal 6 and activates the camera. Thereafter, the store clerk inputs the product code of the product to the customer service terminal 6 by photographing the barcode printed on the product tag of the product that the customer desires to purchase with the camera.

  FIG. 3 is an example of a customer service screen 600 of the customer service terminal 6 when a plurality of product codes are input. When the product code is input, the content of the product information corresponding to the product code is displayed on the customer service screen 600 of the customer service terminal 6. The contents of the product information displayed on the customer service screen 600 are, for example, a product code 600a, a product name 600b, a product price 600c, and the like. In the example of FIG. 3, “three-piece” and “suit” are displayed as the product name 600 b on the customer service screen 600, and the product price 600 c for each of “three-piece” and “suit” is displayed. The customer service screen 600 also displays a subtotal 600d summed with the merchandise amount 600c, an external tax 600e, a total amount 600f of the subtotal 600d and the external tax 600e, and the like.

  On the customer service screen 600, a set discount type 600g is also displayed. The store clerk can select a desired set discount type 600g by performing a predetermined operation on the customer service screen 600. For example, when the store clerk swipes the set discount type 600g displayed on the customer service screen 600, another set discount type 600g is displayed. When the store clerk taps a desired set discount type 600g, a set discount registration screen 601 as shown in FIG. 4 is displayed.

  As shown in FIG. 4, the set discount registration screen 601 displays a product code 601a, a product name 601b, and a product price 601c of each product handed over from the customer service screen 600. In the set discount registration screen 601, a check box 601d corresponding to each product is displayed. The store clerk taps the check box 601d to select a plurality of products to which the set discount is applied, and then taps the “assemble set” button 601e. Thereby, a set discount is applied to a plurality of products selected by the store clerk.

  When the “set a set” button 601e is tapped on the set discount registration screen 601, the customer service screen 600 is displayed again. At this time, as shown in FIG. 5, the customer service screen 600 displays the amount after applying the set discount. Specifically, the discount amount 600h for a product to be discounted among a plurality of products selected on the set discount registration screen 601 and the sum after applying the set discount on the plurality of products selected on the set discount registration screen 601 A set total 600i which is the amount is displayed on the customer service screen 600. The subtotal 600d, the external tax 600e, and the total amount 600f are updated to the amount reflecting the set discount. The application of the set discount can be canceled as appropriate according to the operation at the customer service terminal 6, such as tapping the “cancel” button 600j.

  In the example of FIG. 5, as a result of applying the set discount of “half price from the second point” to “three-piece” and “suit”, “19000 yen” is discounted from “suit” of “38000 yen”. That is, “−19000 yen” is displayed as the discount amount 600h of “suit”, and the total amount 600i of “three-piece” and “suit” is “48,000 yen” for “three-piece” and “38000 yen” for “suit”. "67,000 yen" is displayed by subtracting "19000 yen" from the sum of "

  Here, the rules for applying the set discount will be described. The set discount application rule is automatically applied to a plurality of products selected on the set discount registration screen 601. Table 1 shows an example of application rules for each of a plurality of types of set discounts. However, the set discount application rules are not limited to those shown in Table 1. For example, the set discount application rule can be changed at any time by updating the master data of the set discount application rule according to the sales measure or the like. The set discount application rule may be any as long as it discounts at least one of a plurality of products purchased at the same time.

  In Table 1, the display order, the minimum number of items, the discounted amount, the number of points applied, the order of application, and the amount of difference required are determined for each of a plurality of types of set discounts.

  The display order indicates the order displayed on the customer service screen 600. That is, when the set discount type 600g is swiped on the customer service screen 600, the set discount type 600g is displayed in order from the smallest display order.

  The minimum product score indicates the number of purchased products necessary to receive each set discount. For example, in the case of a set discount of “half price after the second point”, the minimum product score is “2 points”, so that a set discount can be received if two or more products are purchased. In the case of a set discount of “0 yen after the third point”, the minimum product score is “3 points”, so that a set discount can be received if three or more items are purchased.

  The discounted price indicates the discounted price of the product after the minimum product score. For example, in the case of a set discount of “half price after the second point”, the minimum product score is “2 points” and the discounted amount is “50% discount”. Become. In the case of a set discount of “0 yen from the third point”, since the minimum product score is “3 points” and the discounted amount is “0 yen”, the price of the products after the third point is 0 yen.

  The application order indicates the order of products to which a discount is applied among a plurality of products that are subject to set discount. For example, in the case of a set discount of “half price after the second point”, since the application order is “from the highest”, the amount of all the products except the lowest priced product among the plurality of products is 50% discount. In the case of a set discount of “0 yen from the third point”, the amount of {purchased product number− (3-1)} products among the products purchased by the customer in descending order is 0 yen.

  The difference amount amount indicates the upper limit of the amount to be discounted for each product to which the set discount is applied. That is, in the case of a product that is higher than the difference amount, the amount exceeding the difference amount is not discounted. For example, in the case of a set discount of “1000 yen after the second point”, if the original amount of the commodity after the second point is 50000 yen or less, the price of the commodity is discounted to 1000 yen. On the other hand, if the original amount of the second and subsequent items is higher than 50000 yen, the 50000 yen portion of the original amount will be discounted to 1000 yen, but the amount exceeding 50000 yen will not be discounted. The amount of the product is {1000 yen + (original amount of the product−50,000 yen)}.

  Next, a description will be given of a method of registering correction contents for correction target clothing.

  When the total amount 600f on the customer service screen 600 is tapped, a “correction” button 600k is displayed as shown in FIG. When the store clerk taps the “Correction” button 600k, a correction setting list screen 602 as shown in FIG.

  On the correction setting list screen 602, a product code 602a and a product name 602b taken over from the customer service screen 600 are displayed. In addition, on the correction setting list screen 602, clothes names 602c of clothes constituting each product are displayed. In the example of FIG. 7, “jacket”, “pants”, and “best” are displayed as clothes constituting the product “three-piece”, and “jacket” and “pants” are displayed as clothes constituting the product “suit”. ing. On the correction setting list screen 602, a “correction edit” button 602d is displayed for each clothing.

  In the correction setting list screen 602, the store clerk selects clothes for which correction contents are desired to be input. Specifically, the store clerk taps and selects the “correction edit” button 602d corresponding to the clothes for which correction contents are desired to be input. Thereby, a correction content input screen 603 as shown in FIG. 8 is displayed. The correction content input screen 603 includes a product code 603a and a product name 603b of the product including the clothing selected on the correction setting list screen 602, a clothing name 603c of the clothing, and correction items that can be input to the clothing. Name 603d is displayed. In the example of FIG. 8, correction items such as “Suso straight”, “Suso stitch”, and “Waist” are displayed for the clothing “pants” constituting the product “Three Piece”.

  On the correction content input screen 603, a display area expansion button 603e is displayed for each correction item. When the store clerk taps the display area expansion button 603e, an input unit 603f for inputting correction contents is displayed. The store clerk inputs a correction size and the like to the input unit 603f. In the example of FIG. 8, single and 80.0 cm finishing are input for the correction item “soo straight”. When the correction content is input to the input unit 603f, a correction price 603g corresponding to the correction item is displayed on the correction content input screen 603.

  When the clerk taps the “confirm” button 603h on the correction content input screen 603, the correction setting list screen 602 is displayed again. As shown in FIG. 9, on the correction setting list screen 602, the correction content 602e input on the correction content input screen 603 is displayed.

  When the clerk taps the “customer service screen” button 602f on the correction setting list screen 602, the customer service screen 600 is displayed again. At this time, the total amount 600f of the customer service screen 600 includes the corrected price.

  When the store clerk performs a transmission operation to the POS terminal 4 on the customer service screen 600, the customer service information is transmitted to the POS terminal 4 via the store server 1. The customer service information may be transmitted once to another customer service terminal 6 such as the customer service terminal 6 installed at the table seat and then transmitted to the POS terminal 4 via the store server 1. The POS terminal 4 performs accounting processing.

  During the accounting process, if there is a piece of clothing for which correction details have been entered in the product purchased by the customer, the POS terminal 4 uses a printer (not shown) connected to the POS terminal 4 to correct the correction tag as shown in FIG. 400 is output. On the correction tag 400, store side information 400a and correction field side information 400b are printed. The correction side information 400b includes a barcode including slip number information for identifying the clothing to be corrected. The store clerk attaches the correction tag 400 to the clothing to be corrected. The clothes to which the correction tag 400 is attached are carried from the store to the correction field. The POS terminal 4 may output a correction request document (not shown) on which detailed correction work contents are printed together with the correction tag 400.

  After the accounting process is completed at the POS terminal 4, sales information is transmitted from the POS terminal 4 to the store server 1. When there is a piece of clothing for which correction details have been input in a product purchased by a customer, predetermined information is transmitted from the store server 1 to the correction server 3, and correction instruction information is generated by the correction server 3. The correction instruction information is displayed on the correction list screen 700 of the correction field terminal 7 in real time as shown in FIG. The real time in the present embodiment does not mean that the timing of completion of the accounting process at the POS terminal 4 and the timing at which the correction instruction information is displayed on the correction list screen 700 are exactly the same. For example, when there is a slight delay in reflecting the correction instruction information on the correction list screen 700 due to hardware processing capability, network communication speed, or the like, it belongs to the real-time category.

  The correction list screen 700 displays the contents of the correction instruction information acquired from the correction instruction database 91. The contents of the correction instruction information are displayed for each slip number 700a. More specifically, on the correction list screen 700, a row 700c of each clothing constituting the product is displayed below the product row 700b. The slip number 700a of each piece of clothing can be, for example, a three-digit serial number added to the end of the slip number 700a of a product including the clothing. On the correction list screen 700, for example, a finishing date 700d and a correction status 700e indicating whether the correction work has been completed are displayed.

  On the correction list screen 700, the display can be switched according to the correction status 700e. For example, when the radio button 700f of “incomplete” is selected on the correction list screen 700, the correction status 700e can be displayed as “uncompleted”, that is, clothing for which correction work has not been completed. When the “completed” radio button 700g is selected, the correction status 700e is “completed”, that is, the clothing for which the correction work has been completed can be displayed. When the “all” radio button 700h is selected, both the clothes whose correction status 700e is “uncompleted” and the clothes “completed” can be displayed.

  In the correction list screen 700, the display line may be color-coded according to the acuteness of the correction work. For example, products and clothing rows 700a and 700b for which the urgent flag information of the correction instruction information is on, or products and clothing rows 700a and 700b that have passed the finishing date 700d but the correction status 700e is “unfinished” are finished. Lines 700a and 700b for products and clothes whose date 700d is today and the correction status 700e is “unfinished”, and rows 700a and 700b for products and clothes whose finish date 700d is tomorrow and the correction status 700e is “unfinished” Color coding may be performed for other lines.

  On the correction list screen 700, a “detail” button 700i is displayed for each clothing. When the “detail” button 700i is selected, the details of the correction detailed information are displayed on the display screen of the correction field terminal 7 for the clothing corresponding to the selected “detail” button 700i.

  The correction operator in the correction field performs correction work on the clothing to be corrected according to the content of the correction instruction information. When the correction work for the clothing to be corrected is completed, the correction worker updates the clothing correction status 700e from “not yet” to “completed”. The clothing whose correction status 700e is “completed” is returned from the correction field to the store.

  For example, the correction operator taps the “barcode scan screen” button 700j on the correction list screen 700 to open a barcode scan screen (not shown), and corrects the barcode of the correction tag 400 attached to the clothing. By making the field terminal 7 read, the correction status 700e can be updated from “not yet” to “completed”. In addition, the correction worker may input the slip number as text on the correction field terminal 7 and manually update the correction status 700e of the clothing for which the correction work has been completed from “not yet” to “completed”.

  When the correction status 700e of all the clothes included in the product is “completed”, billing information from the correction site to the store is generated for the product. The contents of the billing information are displayed on a billing list screen 701 as shown in FIG. When the “unbilled” radio button 701a is selected on the billing list screen 701, the contents of unbilled billing information are displayed for the store. When the “billed” radio button 701b is selected on the billing list screen 701, the contents of billing information already billed to the store are displayed.

  On the billing list screen 701, the contents of billing information can be displayed for each product slip number 701c. The billing list screen 701 displays a billing amount 701d charged to the store from the correction field. The bill list screen 701 may display the number of slips 701e, the total number of correction items 701f that have been worked, and the like.

  The correction worker or the person in charge of correction at the correction field performs a billing operation to the store for the billing information whose billing status to the store is unbilled. The billing operation is performed, for example, at the timing when the business day ends at the correction field. Specifically, the correction worker or the correction manager displays the content of unbilled billing information on the billing list screen 701 and taps the “Bill to store” button 701g. When the “charge to store” button 701g is tapped, the billing status information in the billing database 91 is updated from unbilled to billed for each billing information displayed on the billing list screen 701.

  The content of the billing information for which the billing state information has been billed is displayed on the billing data reference screen 500 of the store terminal 5 as shown in FIG. The store clerk or store manager confirms the contents displayed on the billing data reference screen 500 and clicks the “approval” button 500a to approve the billing from the correction field, or the “billing rejection” button 500b. Click to reject the claim from the correction area. When canceling the approval of the request, the store clerk or the store manager clicks the “cancel approval” button 500c.

[Effect of the embodiment]
As described above, in the information processing system 10 according to the present embodiment, when the sales information of the product purchased by the customer is registered, the correction instruction information regarding the clothing to be corrected included in the product is generated, and the correction instruction information Is displayed on the display screen of the correction field terminal 7 in real time. That is, it is possible to improve the real-time property of the correction instruction given to the correction field when the product is sold at the store.

  Further, according to the information processing system 10 according to the present embodiment, the correction instruction from the store is quickly linked to the correction field, so that the correction worker of the correction field grasps all the correction instructions currently generated. be able to. Therefore, the correction operator in the correction field can make a work plan more easily than before, and can easily cope with an urgent correction work.

  In the present embodiment, the correction status list 700e of the correction target clothing is displayed on the correction instruction list screen 700 of the correction field terminal 7. When the correction worker in the correction field performs an input operation for completion of work on the clothing to be corrected, the correction status 700e of the correction instruction list screen 700 is updated based on the operation. Therefore, in the correction field, it is possible to easily manage whether or not the correction work instructed from the store is completed. In addition, since the correction operator can confirm the content and the correction status of the correction instruction on the correction instruction list screen 700, for example, even if the clothes to be corrected are not found in the correction field, Never forget the correction instructions. Therefore, it is possible to prevent leakage of correction work.

  In the information processing system 10 according to the present embodiment, billing information is automatically generated when the correction work for the clothing to be corrected is completed, and the content of the billing information is displayed on the billing list screen 701 of the correction field terminal 7. For this reason, the correction operator or the correction manager of the correction field can easily manage the billing to the store.

  The content of the billing information is displayed on the billing data reference screen 500 of the store terminal 5 when a billing operation is performed at the correction field terminal 7. That is, since the billing information is electronically linked between the correction field and the store, it is not necessary to create a paper bill at the correction field. As a result, the burden of billing work in the correction field can be reduced. Further, it is possible to prevent an error from occurring in the contents of the bill from the correction place to the store.

  In the information processing system 10 according to the present embodiment, a customer can register a product purchased by a customer using the customer service terminal 6 used by a store clerk during customer service, and a set discount is applied to the product for which the product has been registered. can do. The amount of the product after the set discount is applied is automatically calculated by the set discount application unit 63. For this reason, it is possible to prevent an error from occurring in the amount calculation after applying the set discount.

  In the information processing system 10 according to the present embodiment, the price of the product after applying the set discount is displayed on the customer service screen 600 of the customer service terminal 6. The customer service screen 600 also displays the total amount after applying the set discount. For this reason, it is possible to clearly convey to the customer a sense of purchase when purchasing a plurality of products at the same time, and to promote the customer's willingness to purchase.

  In addition, on the customer service screen 600 of the customer service terminal 6, the member points generated when the displayed product is purchased may be displayed together with the content of the product information. Membership points are given when a member who is enrolled in a given card purchases a product, etc., but the customer service screen 600 displays whether or not the customer is enrolled in the card. It is possible to simulate and display the member points generated by the purchase of merchandise. Thus, by presenting the member points on the customer service screen 600 of the customer service terminal 6, the customer's card enrollment can be promoted.

  In the information processing system 10 according to the present embodiment, one set discount is selected from a plurality of types of set discounts on the customer service screen 600 of the customer service terminal 6. The set discount application unit 63 applies the selected set discount to a product for which product registration has been made. According to this configuration, for example, the store clerk can select a set discount that is most profitable for the customer and present it to the customer, so that customer satisfaction can be improved.

  In the information processing system 10 according to the present embodiment, the total price calculation unit 62 calculates the total price of the product using the price of the product after the set discount is applied, and displays it on the customer service screen 600 of the customer service terminal 6. This makes it possible for customers to recognize that there is a possibility that additional products can be purchased within the original budget by applying a set discount before final accounting processing, and the customer's willingness to purchase can be increased. .

  In the information processing system 10 according to the present embodiment, a predetermined set discount application rule is automatically applied to a plurality of products selected as a set discount target by an operation at the customer service terminal 6. Specifically, based on the set discount application rule, a discounted product can be automatically determined among a plurality of products targeted for the set discount. Thereby, it is possible to eliminate variation in the amount of money after applying the set discount compared to the case of artificially selecting a discounted product, and it is possible to apply a stable service to the customer.

  The embodiment of the present invention has been described above, but the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention.

DESCRIPTION OF SYMBOLS 10 Information processing system 1 Store server 11 Sales registration part 3 Correction server 31 Correction instruction part 32 Claim processing part 5 Store terminal 6 Customer service terminal 64 Correction reception part 7 Correction place terminal 8 Sales database 91 Correction instruction database 92 Claim database

Claims (6)

An information processing system for linking information between a store where clothes are sold and a correction field where clothes are corrected,
A product registration unit that accepts input of a product code of a product that a customer desires to purchase from a customer service terminal carried by the store clerk at the time of customer service, and acquires product information corresponding to the input product code;
When the product registration unit acquires a plurality of product information, in accordance with the operation at the customer service terminal, the product discount is applied by selecting two or more product information from the plurality of product information, A set discount application unit that calculates the amount of the product and displays it on the display screen of the customer service terminal;
A correction accepting unit that receives input of correction details for the clothing to be corrected from the customer service terminal, a sales registration unit that registers sales information of products purchased by the customer,
When the sales information is registered, a correction including correction work information to be performed by the correction field for the clothing to be corrected included in the product purchased by the customer based on the correction content input at the customer service terminal A correction instruction unit that generates instruction information and displays a list of the contents of the correction instruction information on a display screen of a correction field terminal used in the correction field;
Equipped with a,
The set discount application unit displays a plurality of types of set discounts on the display screen of the customer service terminal, and selects one set discount to be applied from the plurality of types of set discounts according to an operation at the customer service terminal. ,
The correction instruction information includes correction status information indicating whether or not correction work for the correction target clothing is completed,
In accordance with the operation of the correction field terminal, a list of correction instruction information of clothes whose correction work has not been completed, a list of correction instruction information of clothes whose correction work has been completed, and clothes and correction work whose correction work has not been completed The information processing system which switches the display of the display screen of the said correction field terminal between the list | wrists of the correction | amendment instruction | indication information containing both the clothes which completed . The information processing system according to claim 1,
Before SL correction instruction unit, in response to the operation in the correction field terminal updates the display of the correction status on the display screen of the correction field terminal, an information processing system. The information processing system according to claim 2, further comprising:
In response to an operation at the correction field terminal, billing information including amount information charged from the correction field to the store is generated for the clothing to be corrected, and the content of the billing information is displayed on the display screen of the correction field terminal. The billing processor to display,
An information processing system comprising: The information processing system according to claim 3,
The information processing system, wherein the billing processing unit displays the content of the billing information on a display screen of a store terminal used in the store in response to an operation at the correction field terminal. The information processing system according to any one of claims 1 to 4,
The correction instruction unit changes the correction instruction information in accordance with an operation at a store terminal used in the store, and displays the content of the corrected correction instruction information on the display screen of the correction field terminal. Processing system. A program for linking information between a store where clothing is sold and a correction field where clothing is corrected.
A product registration step of receiving an input of a product code of a product that the customer desires to purchase from a customer service terminal carried by the store clerk at the time of customer service, and acquiring product information corresponding to the input product code;
When a plurality of product information is acquired in the product registration step, a set discount is applied by selecting two or more product information from the plurality of product information according to an operation at the customer service terminal, and after the set discount is applied A set discount application step for calculating the amount of the product and displaying it on the display screen of the customer service terminal;
A correction accepting step for accepting input of amendment details for the clothing to be amended from the customer service terminal; a sales registration step for registering sales information of the product purchased by the customer;
When the sales information is registered, a correction including correction work information to be performed by the correction field for the clothing to be corrected included in the product purchased by the customer based on the correction content input at the customer service terminal A correction instruction step of generating instruction information and displaying a list of the contents of the correction instruction information on a display screen of a correction field terminal used in the correction field;
Was executed,
In the set discount application step, a plurality of types of set discounts are displayed on the display screen of the customer service terminal, and one set discount to be applied is selected from the plurality of types of set discounts according to an operation at the customer service terminal. ,
The correction instruction information includes correction status information indicating whether or not correction work for the correction target clothing is completed,
In accordance with the operation of the correction field terminal, a list of correction instruction information of clothes whose correction work has not been completed, a list of correction instruction information of clothes whose correction work has been completed, and clothes and correction work whose correction work has not been completed The program which switches the display of the display screen of the said correction field terminal between the correction | amendment instruction | indication information lists including both the clothes which completed .

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