JP3535033B2 - Gift system - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a gift system consisting of a virtual gift system for selling gift products over the Internet and delivering them to a gift recipient designated by a customer, and a real gift system used by stores.

[0002]

2. Description of the Related Art A gift-giving system for accepting orders and deliveries of gift-giving products to a large number of gift-giving recipients, such as mid-year gifts and year-end gifts, is installed in, for example, department stores. In this gift-giving system, the customer who is the sender of the gift presents information on the destination (address, name, telephone number, etc.) in the application form installed in the store, and
Fill in the products that have been decided by referring to the sample products or catalogs displayed in the store and accept at the reception desk.

At the reception desk, the applicant from the client (customer) is read by the OCR, the shipping fee and the like are calculated, accounting processing is performed, and a receipt and a reception number are issued to complete the reception. After the acceptance is completed, the customer number is issued to the client (customer) and stored as a customer history, and the acceptance information is transmitted to the delivery center when the accepted product is shipped.

At the delivery center, after issuing a slip for each destination, the slip number of the issued slip and the receipt number in the gift-giving system are associated with each other in order to respond to the inquiries of the client, and the gifts, year-end gifts, etc. Print out the noshi paper and make delivery arrangements. The delivery center manages the delivery status and prepares for inquiries from clients (customers).

In addition, this gift-sending system manages the purchase history for each season. For example, according to the time of year-end gift, information about the gift-receiver (address, name, telephone number) is recorded as the purchase history of the previous year-end gift and the year-end gift. Number), sender (customer)
The information (address, name, telephone number) is printed in a list format and sent to the sender (customer) by mail. Therefore, when applying for the year-end gift, the customer can decide which products to send to each destination using this list as an application form and apply to the reception desk, simplifying the work of filling out the destination etc. in the application form. I am trying.

On the other hand, a mail-order sales system using the Internet has been put into practical use as a system for purchasing goods without going to a department store or the like. This mail order system accesses the system from a personal computer at home, registers as a member of this system, obtains a member (customer) number, and then selects the product to purchase from the products displayed on the screen. Enter the destination information (address, name, phone number, etc.) and payment information (card number, etc.) to complete the application procedure. Moreover, the purchase history is also managed in these mail order systems, and the previous application history can be confirmed on the screen.

[0007] In general, this mail-order system is slightly different from the gift-giving system installed in the above-mentioned store, and as a general rule, it handles products that it uses or that it eats. In some cases, it is used as a gift for giving gifts to a specific individual.

[0008]

However, the above-mentioned gift-giving system and mail-order system also have the following problems to be solved.

[0009] In a gift-giving system installed in a store such as a department store, the customer has to go to the store to give a gift using the gift-giving system, which is troublesome.

In the mail order system, the customer can easily use it while staying at home. However, as described above, since the customer purchases the product addressed to himself / herself, he / she can place an order for gift products for many destinations. Does not correspond. Therefore, operations such as input work are very complicated for the customer. Also,
Generally, the number of types of products sold by mail order is not so large.

Further, since the gift-giving system and the mail-order system installed in the store are independent of each other, for example, when the same client (customer) uses each system, each history data (order data) is They are independent management and cannot mutually effectively use data.

[0012]

The present invention has been made in view of such circumstances.
It is an object of the present invention to provide a gift system capable of further improving service to customers by organically combining a virtual gift system and a real gift system installed in a store that can share customer information and order information.

[0014]

[0015]

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[0020]

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[0027]

[0028]

[0029]

[0030]

The present invention is provided in a store.
Gifts that have been input and operated based on the instructions of customers who visited the store
Order data file with the specified product as the order data
To the order stored in this order data file at a later date.
To the specified gift recipient for each item in the order data
A real gift system that outputs delivery instructions and a WWW service
The information of the product to be sold is displayed on the virtual screen of the server,
Depending on the access from the customer terminal via the network
Receive an order for a product with a specified recipient and use it as a bar for order data.
Write to the virtual order data file and receive this virtual
Note The order data for each product stored in the data file is
Stop and write to the order data file of the real gift system
A gift system consisting of a virtual gift system
It is.

In order to solve the above-mentioned problem, the customer number assigned in the real gift system by the real gift system as an advance list of order data in which each customer who visits each gift period specifies a gift recipient. A store pre-list file is stored for each order for the same customer in the next gift giving period.

Furthermore, in the virtual gift system,
A virtual pre-list file that stores the order data in which each customer designates a gift recipient via the network as a pre-list and stores it for the next order of the same customer for each customer ID assigned on the virtual gift system side, and a virtual gift system A customer correspondence table that is provided inside and stores the relationship between the customer number and the customer ID, and based on the stored contents of this customer correspondence table, the pre-list of the virtual pre-list file is updated with the pre-list of the store pre-list file. A prior list updating means is provided.

In the gift system configured as described above, since the customer's past order data can be shared by the real gift system installed in the store and the virtual gift system built on the Internet, the customer side and the sales side Greatly improve the selection and order processing efficiency of gift items.

[0034] In addition, another in the gift system of the invention, real gift system again have <br/> the customer number Te allocation rather than customer number allocation means to customers who ordered every time a new gift-giving period is started The virtual gift system has a customer ID assigning means for assigning a customer ID to a new customer who has placed an order regardless of the gift giving period, and a customer correspondence table for updating the customer correspondence table every time the gift giving period starts.
Bull update means.

Generally, in a real gift system installed in a store, various kinds of totaling are performed in one gift period such as the mid-year period and the year-end gift period. Therefore, gifts are ordered every time the gift period starts. We are trying to assign customer numbers to customers again.

Therefore, it is always necessary to make correspondence with the virtual advance list in the virtual gift system in which the customer ID is assigned to each customer who accesses using the customer terminal. Therefore, the stored contents of the customer correspondence table are updated.

[0037]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a schematic configuration of the gift system according to the embodiment. The gift system of this embodiment is applied to, for example, a large-scale department store that has stores nationwide in each city.

As shown in the figure, this gift system is provided in each of the stores A to C, and the real gift system 2 in which the customer 1 who receives the order directly receives an order from the customer 1 and the customer 1 at his or her own personal computer or the like. WWW accessed via the Internet using the customer terminal 3 consisting of
A virtual gift system 4 with a built-in server and a distribution center 5 for delivering products ordered by the customer 1 via the real gift system 2 or the virtual gift system 4 to a gift recipient (destination) also designated by the customer. It is configured.

First, the structure and operation of the real gift system 2 will be described. In the real gift system 2,
A product master file 6, a customer master file 7, a previous sales record file 8, a prior list file (store prior list file) 9, an order data file 12 and the like are provided. Furthermore, in this real gift system 2,
A customer acceptance unit 10 for accepting a new customer 1 and an order processing unit 11 for accepting an order from the customer 1 are provided.

In the product master file 6 is shown in FIG.
As shown in, for all the products sold as gifts at the store where the real gift system 2 is installed, the store code, the product ID, the product name including the manufacturer, the price,
The type, weight / dimension, number of marks, catalog information, etc. of the corresponding product are stored.

The customer master file 7 contains the data shown in FIG.
As shown in, for each customer 1 who received only this real gift system 2 in one gift period such as the mid-year period or the year-end gift period, the customer number, store code, name, address assigned to the corresponding customer , Personal information such as a telephone number is stored. When the information received by the virtual gift system 4 to be described later is received by the real gift system 2 and the data is updated, the FAX number and the personal information of the password tower are further stored in the customer master file 7. become.

The previous sales record file 8 stores the sales record data of the gift products at the store in the gift store before and further before that.

In the order data file 12, the order data ordered by the customer who visited the order processing unit 11 and the order data ordered by the customer via the virtual gift system 4 via the Internet are viewed from the gift system side. Order data is stored. This order data is specifically the requester table 15 shown in FIG. 3 (a), FIG. 3 (b).
4 and the order reception table 17 shown in FIG.

Various information of each client (customer) is stored in the client table 15, and various items of the gift recipient (gift recipient) designated by each client (customer) are stored in the recipient table 16. Information is stored, and the order table 17 stores various information regarding payment of the price for ordered (ordered) products.

The order data stored in the order data file 12 is transmitted to the distribution center 5 and registered in the previous sales performance file 8 each time the season changes.

Further, in the pre-list file 9, the ordering (ordering) data of the products for which each customer (client) has designated the gift recipient during the last gift-giving period is extracted from the last-time sales result file 8 and stored and retained. It Specifically, the client table 15 and the destination table 1 described above for each customer (client).
6 and order table 17 are included.

In such a real gift system 2, the customer 1 who visits the store writes the customer information such as his / her name, the ordered product and the recipient (destination) on the application form provided and submits it to the attendant at the reception counter. And pay the price.
Then, the contents described in the application form are read by OCR or key input by an attendant, and the customer reception unit 10 is activated to set the corresponding customer information in the customer master file 7. Furthermore, the order processing unit 11 is activated to create the order data described above from the read or input data,
Write to the order data file 12.

Further, the delivery center 5 has a function of issuing a slip for each destination based on the order data received from the real gift system 2, and associating the issued slip with the requester number on the real gift system 2. A link function for executing, a printing function 14 for outputting a paper stamp based on the order data received from the real gift system 2, a status of managing the delivery status for each slip number and writing the status in the delivery completion status file 13 of the real gift system 2. It has a management function.

Further, the real gift system 2 transmits the advance list stored in the advance list file 9 to the file updating unit 18 of the virtual gift system 4 at the end of the gift giving period or before the start of the next gift giving period. Also,
The real gift system 2 mails a newly registered customer with a customer ID and a temporary password as necessary information when using the virtual gift system 4 described later.

Next, the structure and operation of the virtual gift system 4 will be described. In the virtual gift system 4, a product master file 6a, a pre-list file (virtual pre-list file) 9a, a customer master file 7a, a customer correspondence table 19, a virtual order data file 20, a delivery completion information file 13a, etc. are provided. ing.

The product master file 6a is shown in FIG.
The gift master products handled by each store are registered in a format in which the files of each store are combined into one file with almost the same contents as the product master file 6 of the real gift system 2 of each store as shown in FIG. However, for example, the products handled at the Nagoya store are "01" at the Ginza store and "02" at the Osaka store and "0" at the Osaka store.
3 "Kobe store is" 04 "All products are" 0 "
For example, "5", an identifier is set for each registered product to identify which store handles the product. Therefore, for example, when the customer 1 designates a Ginza store, the product search is controlled so that only the Ginza store and products handled by all stores are searched.

The advance list file 9a stores advance lists created in all stores, which are received from the real gift system 2 of each store and written by the file updating unit 18.

In the customer master file 7a, as shown in FIG.
As shown in (b), the customer I assigned to the new customer 1 accepted by the customer acceptance unit 24 via the Internet
D, store code, name, address, phone number, fax number,
It stores personal information such as passwords, email addresses, and gender.

FIG. 2 (c) shows the customer correspondence table 19.
As shown in, the correspondence relationship between the customer number assigned when using the real gift system 2 and the customer ID assigned when using the virtual gift system 4 is stored.
In other words, the virtual gift system 4 is accessed by the customer 1 from all over the country via the Internet throughout the year by operating his / her own customer terminal 3.
One customer ID for one customer regardless of the gift period
Are allocated by the customer reception section 24 of the virtual gift system 4. On the other hand, the customer number is assigned to the customer 1 who visits the store for each gift giving period in the real gift system 2 of each store. As a result, different customer numbers are given to the same customer if the gift giving period is different.

Therefore, each time the gift giving period ends,
The correspondence between the customer numbers in the pre-list stored in the pre-list file 9a and the customer IDs in the customer master file 7a of the virtual gift system 4 is shown in this customer correspondence table 19
I'm trying to get it.

For example, when the customer 1 who uses the real gift system 2 uses the virtual gift system 4, the customer ID originally issued and mailed by the real gift system 2 is the same as that of the real gift system 2. Where you should be registered as a customer, as a new customer,
If registered with different customer IDs, customer information can be merged as the same customer from the customer's name, address, telephone number, and the like.

Further, in the virtual gift system 4, the above-mentioned file updating unit 18 and a prior list which is order data for the customer 1 of the customer 1 who has been accessed via the Internet, has been ordered by the customer in the previous gift-giving season. Is provided via the Internet, and a store-specific product display unit 23 that displays the product for each store on the customer terminal 3 of the customer 1 is also provided.

Further, in the virtual gift system 4, the customer acceptance section 24 for registering the customer information of the customer 1 who is accessed through the Internet in the customer master file 7a, and the support for searching for the product performed by the customer 1 through the Internet. With the customer 1, the product search unit 22 that performs the order processing, the order processing unit 25 that supports the order operation performed by the customer 1 via the Internet, processes the order data, and writes the order data in the virtual order data file 20 as the order data. A payment processing unit 26 that performs payment processing for products sold through the Internet is provided.

In the virtual gift system 4 configured as described above, (a) acceptance processing operation in the customer acceptance processing unit 24, (b) product retrieval operation performed by the product search unit 22, and order processing unit 25 (c). Order processing operation,
Description will be made using a flow chart and each screen transmitted to the customer terminal 3 of the customer 1 who has accessed from the WWW server.

(A) Reception Processing Operation When the customer 1 operates his or her customer terminal 3 to access the virtual gift system 4, a login operation screen as shown in FIG. 5 (a) is displayed. If the customer has visited the department store and placed an order from the real gift system 2 and has previously received the customer ID and the temporary password from the department store by mail, the customer ID and the temporary password are input.

When this gift system including the real gift system 2 is newly used, the user is guided to a member (customer) registration operation screen (member contract screen) (FIG. 5 (b)). Next, since the virtual gift system 4 is linked with the real gift system 2 of each store, in order to let the customer 1 specify which store the real gift system 2 is to share data with, the real gift system 2 is frequently used. The store in which the gift system 2 is installed is designated (FIG. 5 (c)).

Next, the customer 1 is made to input information (name, address, telephone number, FAX number, mail address, etc. of the user himself) necessary for member (customer) registration (FIG. 6). Incidentally, in order to simplify the data input in the member registration (customer), as shown in FIGS. 7 (a) and 7 (b), the address candidate is displayed from the telephone number. When the above customer information input operation is completed, as shown in FIG.
Issue D and ask customer 1 to enter a password.

In addition, when registering the customer (member), for example, age, hobbies, and other personal information may be registered in a questionnaire format. These pieces of personal information can be used, for example, when the virtual gift system 4 is used, to provide different information according to the taste of each individual. When the input of the required information of the customer 1 is completed, the confirmation screen is displayed, and after the customer 1 confirms, the customer (member) registration is completed,
The virtual gift system 4 can be used. If there is a change in the personal information registered at the time of member registration, it can be easily changed using the personal information change screen.

Note that the customer 1 has used the real gift system 2, and when the customer ID and temporary password received by mail in advance are used, they are issued by the real gift system 2 as described later. Since the correspondence with the customer number is established, the customer information (address, name, telephone number) is read from the customer master file 7 of the real gift system 2 and displayed in the corresponding area of the registration operation screen.

For other information such as FAX number, mail address, age to be registered in questionnaire format, hobbies, etc., the real gift system 2
The customer 1 also inputs and registers from the registration surface in the same way as the case of using this gift system newly including this.

Since the password entered here is a temporary password preset from the real gift system 2, it can be freely changed to the password set by the customer after logging in to the virtual gift system 4. The change of the pass hood can be performed on the change screen of the client information, for example, and the change screen can be displayed from other screens by attaching a change button or the like so that the change can be made at any time.

Next, a mechanism for associating the customer number set in the real gift system 2 with the customer ID and password information set in the virtual gift system 4 will be described.

(A) Case where the product has been used in the real gift system 2 in the past As shown in FIG. 26, when the customer visits a department store and places an order, the real gift system 2 stores customer information, order data, etc. A customer number is issued as a number for identifying 1. Then, when the real gift system 2 issues the customer number, it notifies the virtual gift system 4 of the customer number (1).

The virtual gift system 4 having received the customer number issues a customer ID and a temporary password (2),
The customer number, customer ID, and temporary password for the customer 1 are associated and notified to the real gift system 2 (3).

The real gift system 2 which has received the notification is
The previous order data (delivery address information) is printed out as a prior list and mailed to the customer 1 so that the customer 1 can use it for the next use. Further, a customer ID and a temporary password, which are necessary information when using the virtual gift system 4, are mailed together (4). At this point, the above-mentioned advance list is transmitted to the virtual gift system 4 (5). The virtual gift system 4 stores the received advance list together with the customer number, customer ID, and the like.

Then, as described above, the customer 1 operates his or her own customer terminal 3 to access the virtual gift system 4, and inputs the customer ID and the temporary password sent by mail to log in (6). . Then, as shown in FIG. 7B, when the information necessary for the member registration is entered and the registration is not completed, the mail address input as the member registration information is mailed to the customer number, customer ID, and password described above. The address is added and notified from the virtual gift system 4 to the real gift system 2 (7) When the password is also changed from the temporary password, the password newly set by the customer 1 is registered. . By these operations, the association with the customer number and the customer ID is completed.

(B) When this gift system is newly used including the real gift system 2, as shown in FIG. 27, the customer 1 operates the customer terminal 3 of his / her own to make it the virtual gift system 4. When accessed (1), the virtual gift system 4 displays the member registration screen shown in FIG. 6 on the customer terminal 3 and prompts the customer to input customer information. When the customer 1 completes the input of necessary information, the virtual gift system 4 issues a customer ID (2) and requests the real gift system 2 to issue a customer number (3).

The real gift system 2 which received the number request
Issues a customer number and notifies the virtual gift system 4 (4).

Upon receipt of the customer number, the virtual gift system 4 associates the customer number, the customer ID, the password and the mail address with each other, displays the customer ID and the customer information on the customer terminal 3, and after confirmation by the customer 1 ( 5) Store information such as customer information and customer ID.

When the customer (member) registration is completed, FIG.
The Ginza store specified on the screen of (c) becomes available, and the personal information (name, address, telephone number, mail address) registered when the customer (member) is registered is displayed,
The top page of the store of this virtual gift system 4 is displayed.

Next, the pre-list transmission unit 21 is activated,
The order history of the customer 1 of the previous season is displayed. If there is no order history in the previous season, the fact that there is no order history is displayed. On the other hand, if there is an order history, the category (midyear gift, year-end gift, etc.), receipt number, date of use, and total amount are displayed as the previous order history (FIG. 7).
(D)). When the user wants to refer back to the past history, clicking the search button on the screen displays a screen for designating the period to be referenced, and displays the order history within the period designated by the user.

If the receipt number is designated when the detailed contents are to be referred to, the designated receipt is displayed, and the delivery contents (gift recipient), gift item information, other delivery methods (transmission conditions), etc. are displayed. Display related information in a list format.

The past order history includes not only the history of orders made from the virtual gift system 4 but also the history of orders made directly from the department store to the real gift system 2. However, it is limited to the history of orders made at the store (here, the Ginza store) specified when the customer (member) was registered.

Thus, the order history from both the real gift system 2 and the virtual gift system 4 is managed in the advance list file 9a for each customer. In this case, since the correspondence between the customer number and the customer ID is stored in the customer correspondence table 19 described above, each order history from each gift system 2 and 4 is collectively managed in the advance list file 9a for each customer. It will be.

(B) Search Process Subsequently, the product search unit 22 of the virtual gift system 4
The product search support operation performed by will be described with reference to the flowcharts of FIGS. 8 and 9. First, as shown in the upper part of FIG. 10, the type of product search is displayed (S1). In this embodiment system, (1) product venue, (2) category search, (3)
Gift search, (4) Full-text search, (5) Product list total 5
Individual product search tools are available.

(1) Merchandise venue When the customer 1 selects the "merchandising hall" (S2), as shown in FIG. 10, for example, "beer", "direct delivery from production area", "noodles"
The type of gift product such as "ham" is displayed (S3). When the customer 1 selects one type (S4), as shown in FIG. 11, the specific type (sub-type) of each product type by manufacturer is displayed (S5), and as shown in FIG. It is also possible to display the product as an image.

When the customer 1 designates an individual product by clicking (S6), detailed information and a catch copy (advertisement document) of the product are displayed and output as shown in FIG. 13 (S7). And this displayed product is a "candidate product"
(S8). That is, the “commodity venue” search is a general search method in which categories are displayed in a tree shape and products are searched by following the categories.

(2) Category search When the customer 1 selects "category search" (S9), FIG.
As shown in FIG. 4, a plurality of search conditions regarding the budget and a plurality of search conditions regarding the type are displayed and output (S10).
When the customer 1 selects each search condition (S11),
The product master file 6a is searched by the combination condition of the selected plurality of search conditions (S12), the products matching the combination condition are read out, and displayed and output as the search result as shown in FIG. 15 ( S13). Further, as shown in FIG. 16, it is possible to display the corresponding product as an image. Then, one or a plurality of products are designated from the displayed items as "candidate products" (S14).

(3) Gift search When the customer 1 selects "gift search" (S15), FIG.
As shown in FIG. 7, a plurality of search conditions related to the purpose, a plurality of selection conditions such as gender and age related to the gift recipient, a plurality of search conditions related to the budget, and a plurality of search conditions related to the type are displayed and output (S10). . Then, the process proceeds to S11 and the customer 1
Selects each search condition, the product master file 6a is searched by the combination condition of the selected plurality of search conditions (S12), the product matching the combination condition is read, and is displayed and output as the search result. (S13). One or more products are designated as "candidate products" from the displayed items (S14).

(4) Full-text search When the customer 1 selects "full-text search" (S17), FIG.
As shown in, a search screen for the customer 1 to directly input a free character string key is displayed and output using the product type and product name as a search key. Then, when the customer 1 directly inputs, for example, a product name (S18), a list of corresponding products is displayed and output (S19).

(5) Product list When the customer 1 selects the "product list" (S21), FIG.
As shown in, all the commodities stored in the commodity master file 6a of the virtual gift system 4 that can be handled by the store registered to the customer are classified and displayed for output (S22).

When the customer 1 designates an individual product by clicking (S23), detailed information of the product and a campaign (advertisement document) are displayed and output (S24). Then, the displayed product is designated as a "candidate product" (S2).
5).

When all the search processing is completed, the order processing unit 26 is activated. (C) Ordering processing operation When the registration processing operation and the product search processing operation of the customer 1 are completed, the ordering processing unit 25 is activated and the customer 1 performs the ordering processing of allocating the previously selected product to each gift recipient. Carry out operation support. In the order processing unit 25 of the system of this embodiment, the gift recipient of the ordered product selected by the customer 1 is selected from the gift recipients of the customer stored in the advance list file 9a. It is possible to select (b) order for each gift recipient, which allows each gift recipient of the customer stored in the advance list file 9a to select the gift to be gifted from the products selected previously.

(A) Ordering for each product When the customer 1 selects the ordering for each product on the display screen (Q
1), as shown in FIG. 21, one or a plurality of selected products selected in the product search operation described above are displayed in a drop-down method (Q2). Then, when one gift item is selected from the items displayed in the drop-down method,
Next, each gift recipient of the customer 1 is read from the pre-list file 9a (Q3). Then, each of the read recipients is displayed in a drop-down method (Q4).

Then, one gift recipient of the gift recipients displayed by the drop-down method is determined (Q5), and then, if necessary, the delivery day, delivery time, delivery date,
Set the sending conditions such as the purpose of Nakamoto and year-end gifts (listed on the paper) and simple messages (Q6). Then, by clicking the add button, the determined product, gift recipient, transmission condition, and customer are registered.

If there is still a gift recipient to give this product (Q8), the process returns to Q5 and the next gift recipient is selected. Q
When the gift recipient allocation operation for one product is completed in 8, if there is a product that has not been set in Q9, Q
Return to 2 and select the next product.

When inputting the delivery destination (transmission destination), the gift recipients included in the list extracted from the advance list file 9a are displayed in the list 35 format as shown in FIG. The customer 1 can select and identify the person in question from the list 35 of the gift recipients, and can also specify the quantity.

It is also possible to set the delivery destination (transmission destination) to one customer's home (requester's home), and in that case, when "requester delivery" is specified, that fact is entered in the "remarks column". It
Furthermore, when gift-giving another product to another person, it is possible to specify on the same screen. After specifying the product again in the "delivery (delivery) product" input item, the recipient of the gift is specified from the list 35. Confirm it.

When the gift recipient allocation process for each selected product is completed, the payment processing unit 26 is activated to execute the payment process for the sold product (Q10).

Specifically, in order to temporarily store the current order data, an order list as shown in FIG. 22 is displayed. It is possible to change at this point, and if necessary, return to the previous screen and reorder. If there is no change etc., it is saved as order data by instructing with the confirmation button, the total amount for this order data is calculated, the result is displayed and confirmation is prompted.

When the confirmation is completed, the order data of this time is displayed together with the total amount of money, and the input of payment data is prompted. There are three types of payment methods, "credit card", "cash on delivery", and "bank transfer", and the customer 1 selects the payment method from these. If "Credit Card" is selected, enter credit card information such as the card type and card number.

In addition, in the case of "Cash on delivery" and "Bank transfer", only the payment method may be designated. However, in the case of "cash on delivery", it is limited to the case where the client (customer 1) receives the product once.
A receipt will be issued when the payment procedure is completed. The receipt number issued as a confirmation screen is displayed on the screen, and when the receipt number is clicked, detailed contents are displayed.

(B) Ordering for each gift recipient When the customer 1 selects the order for each gift recipient on the display screen (Q
11), as shown in FIG. 23, the advance list file 9a
The gift recipients of the customer 1 are read from (Q12). Then, each of the read recipients is displayed and output in the list 31 format at the upper left position on the display screen (Q13).

Then, the customer 1 designates one gift recipient (for example, Taro Ichinose) from the list 31 (Q14),
The information (name, address, telephone number) 23 of the corresponding person is displayed, and the previous gift list 33 is also displayed as reference information.

Each product registered as the "candidate product" in the above-described product search is displayed in a drop-down system (Q1
5). Then, after determining the gift item from the items displayed in the drop-down method, the transmission condition is designated (Q17). And when the next screen transition operation is performed,
Register products, gift recipients, transmission conditions, etc. (Q18). If there is a gift recipient for which the gift item has not been set (Q19), Q14
Returning to, the next gift recipient is selected from the gift recipient list 31.

When the product allocation process for each selected gift recipient is completed, the payment processing unit 26 is activated to execute the payment process for the sold product (Q20).

Regarding the product ordering, if the product selected this time is registered in the list 33 of the gifts of the previous time, it is only necessary to specify the product from the list.

When a product other than the product registered as the "candidate product" is searched, if "product search" is instructed, the product search tool similar to that described above can be used to search the product.
Can be additionally registered as a "candidate product".

Furthermore, this method uses the pre-list file 9
All the gift recipients registered in a are displayed. For example, if you do not send gifts this time but want to be included in the list for the next advance list, you will not send gifts in the future. You can specify when you want to remove from the target of.

In this way, when the ordering procedure and the procedures such as the necessity of the target for each gift recipient in the advance list have been completed, “completed” (commodity selected) for each gift recipient displayed in the list 31 is displayed.
“Not yet” (Product not selected), “Stop” (Do not send this time),
An identifier indicating the situation is displayed, such as “Delete” (will not be sent in the future).

[0106] Further, when a product is sent to a gift recipient that is not included in the advance list, it is necessary to newly register the gift recipient. In this case, as shown in FIG. 24, a name, an address, and a telephone number are input as the information of the recipient, and registration is performed. In addition, when inputting the address of the new gift recipient, address candidates are searched and displayed from the telephone number to simplify the input.

Further, even if the addressees are changed in the gift recipients included in the advance list, the change can be easily made. As shown in FIG. Correct the item.

In this way, when the virtual gift system 4 completes the order processing with the customer 1 via the Internet, the order data of the customer 1, that is, the order data on the side of the virtual gift system 4 is temporarily accepted as a virtual order. Write to the data file 20. After that, the virtual gift system 4 converts the received order data into a format that can be processed by the real gift system 2, and transfers the data to the real gift system 2 at a constant cycle as shown in FIG. 27 (batch processing).

In the real gift system 2, the order data received from the virtual gift system 4 is temporarily stored and held in the order data file 12 together with the order data received by the own order processing unit 11 and then transferred to the distribution center 5 for delivery. Make arrangements.

At the delivery center 5, a delivery slip is created for the order data received from the real gift system 2, and the delivery slip number and the order data number are linked. In addition, the delivery center manages the delivery status for each delivery slip, retrieves the order status (receipt number, etc.) as a key in response to an inquiry from the client, and transmits the delivery status to the real gift system 2.

In response to the inquiry from the virtual gift system 4, the receipt number designated by the virtual gift system 4 is transferred to the real gift system 2, and the real gift system 2 makes an inquiry to the distribution center 5 and the distribution center 5 Then, the status for the corresponding number is extracted, the status information is transferred to the real gift system 2, and the status information is displayed on the receiving screen via the real gift system 2.

The delivery center 5 may simply send the information that the delivery has been made to the real gift system 2. In this case, the real gift system 2
Will provide detailed information to the distribution center 5 only when an abnormality occurs.
Contact us.

Further, the transmission of the order data from the virtual gift system 4 to the distribution center 5 and the inquiry processing of the delivery status have been described by taking the example of being performed via the real gift system 2, but the virtual gift system 4 delivers directly. It is also possible to send it to the center 5.

In the virtual gift system 4 configured as described above, different search methods are used: (1) product venue, (2) category search, (3) gift search, (4) full-text search, and (5) product list. A total of 5 product search tools are prepared. Generally, a customer terminal 3 installed at home
A customer who wants to order a product by accessing the virtual gift system 4 via the Internet using
It is very troublesome to find a suitable product from a huge number of products.

Therefore, as described above, a plurality of merchandise prosecution tools are prepared, and it is possible to efficiently retrieve and order merchandise if necessary by using the merchandise prosecution tool that the customer can easily retrieve. Therefore, the operability of the customer 1 when ordering a product can be significantly improved.

Further, the customer 1 stores the order data in which the gift recipient is designated as a pre-list in the pre-list file 9a. Therefore, when the same customer next orders a product and issues a delivery instruction to the gift recipient, this pre-list can be diverted, and operability can be improved.

Further, when the selection of the product to be gifted is completed and the gift recipient is determined, the ordering method of first fixing the product and sequentially allocating the gift recipient to this product, and first fixing the gift recipient The customer can arbitrarily specify the ordering method of sequentially allocating the goods to the recipient. Therefore, the customer 1 has a wide range of options in ordering.

[0118]

[0119]

As described above, in the gift system of the present invention, the virtual gift system is organically combined with the real gift system installed in a store where customer information and order information can be shared. Therefore, the service to the customer can be further improved.

[Brief description of drawings]

FIG. 1 is a block diagram showing a schematic configuration of a gift system according to an embodiment of the present invention.

FIG. 2 is a diagram showing stored contents of each file and each table formed in the gift system of the embodiment.

FIG. 3 is a view showing stored contents of each table formed in the gift system of the embodiment.

FIG. 4 is an exemplary view showing stored contents of a table formed in the gift system of the embodiment.

FIG. 5 is a view showing a customer reception screen in the virtual gift system of the gift system of the embodiment.

FIG. 6 is a diagram showing a customer reception screen in the virtual gift system of the gift system of the same embodiment.

FIG. 7 is a diagram showing a customer reception screen in the virtual gift system of the gift system of the same embodiment.

FIG. 8 is a flowchart showing a product search processing operation in the virtual gift system of the gift system of the embodiment.

FIG. 9 is a flowchart showing a product search processing operation in the virtual gift system of the gift system of the same embodiment.

FIG. 10 is a diagram showing a product venue search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 11 is a diagram showing a product venue search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 12 is a diagram showing a product venue search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 13 is a diagram showing a product venue search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 14 is a diagram showing a category search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 15 is a diagram showing search results of category search in the virtual gift system of the gift system of the same embodiment.

FIG. 16 is a view showing search results of category search in the virtual gift system of the gift system of the same embodiment.

FIG. 17 is a diagram showing a gift search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 18 is a view showing a full-text search screen in the virtual gift system of the gift system of the same embodiment.

FIG. 19 is a diagram showing a search result of a product list search in the virtual gift system of the gift system of the same embodiment.

FIG. 20 is a flowchart showing an order processing operation in the virtual gift system of the gift system of the embodiment.

FIG. 21 is a view showing an order processing screen in the virtual gift system of the gift system of the embodiment.

FIG. 22 is a diagram showing an order processing screen in the virtual gift system of the gift system of the embodiment.

FIG. 23 is a diagram showing an order processing screen in the virtual gift system of the gift system of the embodiment.

FIG. 24 is a diagram showing an order processing screen in the virtual gift system of the gift system of the embodiment.

FIG. 25 is a diagram showing an order processing screen in the virtual gift system of the gift system of the embodiment.

FIG. 26 is a view for explaining the mechanism of associating the customer number with the customer ID and password in the gift system of the embodiment.

FIG. 27 is a view for explaining the mechanism of associating the customer number with the customer ID and password in the gift system of the embodiment.

[Explanation of symbols]

1 ... Customer 2. Real gift system 3 ... Customer terminal 4 ... Virtual gift system 5 ... Distribution center 6, 6a ... Product master file 7, 7a ... Customer master file 9, 9a ... Advance list file 10 ... Customer reception department 11, 25 ... Order processing section 12 ... Order data memory 18 ... File update section 19 ... Customer correspondence table 20 ... Virtual order data file 21 ... Advance list sending unit 22 ... Search processing unit 26 ... Payment processing unit

─────────────────────────────────────────────────── ─── Continuation of the front page (56) Reference JP-A-10-240802 (JP, A) JP-A-2-132552 (JP, A) JP-A-5-101078 (JP, A) JP-A-9- 16568 (JP, A) "Takashimaya virtual mall" renovation "membership system popular, 10,000 people at the end of the year", Senken Shimbun, September 25, 1998, p. 15 “Japan Department Stores Association Opens Home Page. At Midday Gift Mall”, Nikkan Kogyo Shimbun, June 21, 1996, p. 30 CardWave, Sea Media, Inc., October 10, 1997, Volume 10, No. 11, p. 32, 33 (58) Fields surveyed (Int.Cl. ⁷ , DB name) G06F 17/60 318 JISST file (JOIS)

Claims (2)

(57) [Claims] 1. Arranged in a store and instructed by a customer who visits the store.
Based on the operation input, the products for which the gift recipient is specified are ordered.
Write to order data file as data, and accept this order at a later date
For each product in the order data stored in Data File
A real gift system that outputs a delivery instruction to the specified gift recipient, and information on the product to be sold are displayed on the virtual screen of the WWW server, and the gift recipient is accessed according to the access from the customer terminal via the network. and order data and orders for products that specify the
And write it to the virtual order data file,
Order data for each product stored in the order data file
Data for the real gift system
A gift system consisting of a virtual gift system to be written to the file, the provided on the real in the gift system, the real gift system orders data that each customer has specified a gift destination visits to each gift-giving period as a pre-list Store pre-list file stored for each customer number assigned by the side for ordering the same customer in the next gift giving period, and an order provided in the virtual gift system, in which each customer specifies a gift recipient via the network A virtual pre-list file that stores data as a pre-list for each customer ID assigned on the virtual gift system side for the next order of the same customer, and the customer number and the customer ID provided in the virtual gift system. The customer correspondence table that stores the relationship with Gift system based on the stored content, and a pre-list updating means for updating the pre-list of the virtual pre-list file in the pre-list of the store pre-list file. Wherein said real gift system includes a customer number assignment unit rather allocated Tei again customer number to the customer who ordered each time a new gift period starts, the virtual gifts system, gift period customer rather than allocation Zheng customer ID for a new customer that you ordered, regardless of the
An ID assigning means and a customer correspondence table updating means for updating the customer correspondence table each time the gift giving period is started are provided.
Gift system according to claim 1, characterized in that.