JP3533646B2

JP3533646B2 - Vehicle dispatch system

Info

Publication number: JP3533646B2
Application number: JP2000346659A
Authority: JP
Inventors: 創能登; 信之板垣; 広昌三岡; 康平栗崎
Original assignee: 株式会社田村電機製作所; 神奈中ハイヤー株式会社; 株式会社リオスコーポレーション
Priority date: 2000-11-14
Filing date: 2000-11-14
Publication date: 2004-05-31
Anticipated expiration: 2020-11-14
Also published as: JP2002150491A

Description

Detailed Description of the Invention

【０００１】[0001]

【発明の属する技術分野】本発明は、顧客の依頼に応じ
てタクシー等の営業用車両の配車を行う配車システムに
関するものである。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle allocation system for allocating a commercial vehicle such as a taxi in response to a request from a customer.

【０００２】[0002]

【従来の技術】従来、公衆電話機からタクシーの呼び出
しがあった場合、タクシー会社のオペレータは、配車に
必要となる顧客の氏名、呼び出し位置を呼び出しの都
度、顧客に尋ねる必要があった。また、近年、公衆電話
機から配車を依頼する際に、乗務員を指名したり、車種
を指定したりする顧客が増えている。例えば、車椅子を
使用している顧客の場合、車椅子用の特殊車両が必要と
なり、体格が大きい顧客の場合、車室の広い車両が必要
となり、介護を必要とする顧客の場合、介護資格を有す
る乗務員が必要となる。したがって、タクシー会社のオ
ペレータは、顧客が希望する乗務員の名前や車種、ある
いは顧客の身体的特徴を顧客に尋ねる必要があった。2. Description of the Related Art Conventionally, when a taxi is called from a public telephone, an operator of a taxi company needs to ask the customer for the name and the calling position of the customer, which is necessary for dispatching. Further, in recent years, an increasing number of customers have designated a crew member or specified a vehicle type when requesting a vehicle dispatch from a public telephone. For example, a customer using a wheelchair needs a special vehicle for a wheelchair, a customer with a large body needs a vehicle with a wide passenger compartment, and a customer who needs care has a nursing care qualification. A crew member is required. Therefore, the operator of the taxi company needs to ask the customer about the crew member's desired name and vehicle type, or the customer's physical characteristics.

【０００３】[0003]

【発明が解決しようとする課題】従来の配車方法では、
タクシー会社のオペレータが電話をかけてきた顧客と会
話して顧客の氏名、呼び出し位置を確認するため、確認
に時間を要し、さらに顧客側に乗務員や車種の希望があ
る場合、タクシー会社のオペレータが顧客に乗務員の名
前や車種、あるいは顧客の身体的特徴を確認する必要が
あるため、再び時間を要するという問題点があった。特
に、泥酔等の理由により会話に支障を来すような顧客の
場合には、確認に要する時間が長くなり、場合によって
は確認が不可能な場合も有り得る。その結果、配車業務
の効率（呼び出しの受付を開始してからタクシーの乗務
員へ配車を指示して、顧客を乗せて目的地に到着するま
での効率）が悪化するという問題点があり、顧客からの
呼び出しが集中した場合、オペレータによる確認時間の
長時間化あるいは泥酔客に対する目的地確認時間の長時
間化は、受注損失につながるという問題点があった。ま
た、体格等の身体的特徴を口頭で確認すると、オペレー
タにうまく伝わらない場合があり、その結果、顧客の身
体的特徴に合わせた最適な配車ができない場合があると
いう問題点があった。本発明は、上記課題を解決するた
めになされたもので、公衆電話機等の端末装置から配車
を依頼する顧客について、顧客の氏名や身体的特徴、希
望する車種や乗務員名の確認を不要とし、配車業務の効
率を向上させることができる配車システムを提供するこ
とを目的とする。In the conventional vehicle allocation method,
If the operator of the taxi company talks to the customer who is calling and confirms the customer's name and calling position, it takes time to confirm, and if the customer wants a crew member or car model, the operator of the taxi company Has a problem that it takes time again because it is necessary to confirm with the customer the name and vehicle type of the crew member or the physical characteristics of the customer. In particular, in the case of a customer who has trouble in conversation due to reasons such as drunkenness, the time required for confirmation becomes long, and in some cases, confirmation may not be possible. As a result, there is a problem that the efficiency of the vehicle dispatching work (the efficiency from the start of call acceptance until the taxi crew is instructed to dispatch the vehicle to the customer to reach the destination) is deteriorated. However, if the calls are concentrated, the confirmation time by the operator or the destination confirmation time for the drunken passengers becomes long, which leads to a loss of orders. Further, if the physical characteristics such as the physique are verbally confirmed, it may not be transmitted to the operator well, and as a result, there is a problem that the optimal vehicle allocation according to the physical characteristics of the customer may not be possible. The present invention has been made in order to solve the above problems, and for a customer who requests a vehicle dispatch from a terminal device such as a public telephone, it is not necessary to confirm the customer's name or physical characteristics, desired vehicle type or crew name, An object of the present invention is to provide a vehicle allocation system that can improve the efficiency of vehicle allocation work.

【０００４】[0004]

【課題を解決するための手段】本発明の配車システム
は、営業用車両（６０）と、この営業用車両の運行管理
を行う配車センタ（３）と、この配車センタと通信回線
を介して接続される端末装置（１）と、顧客に対して発
行されたＩＣカード（１０）とを備え、前記ＩＣカード
は、顧客の識別情報とこの顧客が希望する前記営業用車
両の種別若しくは乗務員の少なくとも一方に関する指定
情報とを記録し、前記端末装置は、配車を依頼する顧客
の前記ＩＣカードから前記識別情報と前記指定情報を読
み出し、読み出した情報を前記通信回線を介して前記配
車センタに送信し、前記配車センタは、前記識別情報と
前記指定情報を受信し、受信した前記指定情報に合致す
る配車可能な営業用車両を選択し、この選択された営業
用車両に顧客を迎えに行くよう配車指示を送信するもの
である。また、本発明の配車システムにおいて、前記Ｉ
Ｃカードは、顧客が希望する前記営業用車両の種別若し
くは乗務員の少なくとも一方に関する指定情報を記録
し、前記端末装置は、配車を依頼する顧客の前記ＩＣカ
ードから前記指定情報を読み出し、読み出した情報を前
記通信回線を介して前記配車センタに送信し、前記配車
センタは、前記指定情報を受信し、受信した前記指定情
報に合致する配車可能な営業用車両を選択し、この選択
された営業用車両に顧客を迎えに行くよう配車指示を送
信するものである。また、本発明の配車システムにおい
て、前記ＩＣカードは、顧客の識別情報を記録し、前記
端末装置は、配車を依頼する顧客の前記ＩＣカードから
前記識別情報を読み出し、読み出した情報を前記通信回
線を介して前記配車センタに送信し、前記配車センタ
は、前記ＩＣカードを所持する顧客の前記識別情報に対
応して、この顧客が希望する前記営業用車両の種別若し
くは乗務員の少なくとも一方に関する指定情報を予め記
憶し、受信した前記識別情報に対応する前記指定情報を
前記記憶している情報から検索し、前記指定情報に合致
する配車可能な営業用車両を選択し、この選択された営
業用車両に顧客を迎えに行くよう配車指示を送信するも
のである。また、本発明の配車システムにおいて、前記
ＩＣカードは、顧客の個人情報を記録し、前記端末装置
は、配車を依頼する顧客の前記ＩＣカードから前記個人
情報を読み出し、読み出した情報を前記通信回線を介し
て前記配車センタに送信し、前記配車センタは、前記Ｉ
Ｃカードを所持する顧客の前記個人情報に対応してこの
顧客が希望する前記営業用車両の種別若しくは乗務員の
少なくとも一方に関する指定情報を予め記憶し、受信し
た前記個人情報に対応する前記指定情報を前記記憶して
いる情報から検索し、前記指定情報に合致する配車可能
な営業用車両を選択し、この選択された営業用車両に顧
客を迎えに行くよう配車指示を送信するものである。A vehicle dispatch system of the present invention is a vehicle for business (60), a vehicle dispatch center (3) for managing the operation of the vehicle for business, and a connection to the vehicle dispatch center via a communication line. The terminal device (1) and the IC card (10) issued to the customer, wherein the IC card is at least the customer's identification information and the type of the commercial vehicle desired by the customer or at least the crew member. The specified information regarding one is recorded, and the terminal device reads out the identification information and the specified information from the IC card of the customer who requests the vehicle allocation, and transmits the read information to the vehicle allocation center via the communication line. the dispatch center receives the designation information and said identification information, select the allocable sales vehicles matching on the received specification information, welcomed customer to the selected operating a vehicle It is intended to send a dispatch instruction to go. In the vehicle dispatch system of the present invention, the I
The C card is the type of the commercial vehicle desired by the customer.
Ku records the specifying information regarding at least one of the crew, the terminal device reads the designation information from the customer the IC card to ask dispatch, and transmits the read information to the dispatch center via the communication line the dispatch center, the received designation information, select the allocable sales vehicles matching on the received specification information, and transmits the distribution instruction to go to pick the customer to the selected operating a vehicle It is a thing. Also, in the vehicle dispatch system of the present invention, the IC card records customer identification information, the terminal device reads the identification information from the IC card of a customer requesting vehicle dispatch, and the read information is used in the communication line. Via the vehicle to the vehicle dispatch center, and the vehicle dispatch center corresponds to the identification information of the customer who owns the IC card, and determines the type of the business vehicle desired by the customer.
Ku is selected at least one related previously stores specification information, searches the designation information corresponding to said received identification information from the information that the storage, the allocable sales vehicle matching the specification information crew Then, a dispatch instruction is sent to the selected commercial vehicle to pick up the customer. Further, in the vehicle dispatch system of the present invention, the IC card records the personal information of the customer, the terminal device reads the personal information from the IC card of the customer who requests the vehicle dispatch, and the read information is the communication line. To the vehicle dispatch center via the I.V.
Corresponding to the personal information of the customer who owns the C card, predesignated information regarding at least one of the type of the business vehicle or the crew member desired by the customer is stored in advance, and the designated information corresponding to the received personal information is stored. It searches from the stored information, selects a business vehicle that can be dispatched that matches the specified information, and sends a vehicle dispatch instruction to the selected business vehicle to pick up the customer.

【０００５】また、本発明の配車システムの１構成例に
おいて、前記端末装置は、前記ＩＣカードからの情報読
み出しが可能なＩＣカード公衆電話機であり、前記ＩＣ
カードが所定の自動ダイヤルカードである場合、前記Ｉ
Ｃカードに予め記録された前記配車センタのフリーダイ
ヤル番号を読み出し自動ダイヤルして、前記配車センタ
との回線接続を行うものである。また、本発明の配車シ
ステムの１構成例は、前記端末装置と前記配車センタと
の間でやり取りされるディジタル信号の所定ビットを前
記個人情報、前記識別情報及び前記指定情報に割り当て
るビットスチール方式により、前記個人情報、前記識別
情報及び前記指定情報を前記端末装置から前記配車セン
タに送信し、前記配車センタは、前記所定ビットを複数
ビット分収集して解析し、前記個人情報、前記識別情報
及び前記指定情報を取得するものである。In one configuration example of the vehicle dispatch system of the present invention, the terminal device reads information from the IC card.
An IC card public telephone that can be exposed
If the card is a predetermined automatic dialing card, the I
The toll-free number pre-recorded on the C card is read out and automatically dialed to establish a line connection with the vehicle dispatch center . Further, one configuration example of the vehicle allocation system of the present invention is a bit steal system that allocates predetermined bits of a digital signal exchanged between the terminal device and the vehicle allocation center to the personal information, the identification information, and the designation information. The personal information, the identification information, and the designation information are transmitted from the terminal device to the vehicle allocation center, and the vehicle allocation center includes a plurality of the predetermined bits.
Bits are collected and analyzed to obtain the personal information and the identification information.
And the specified information .

【０００６】また、本発明の配車システムの１構成例に
おいて、前記端末装置（１）は、前記ＩＣカードから情
報を読み出すリーダライタ部（１１）と、前記通信回線
を介して前記配車センタと通信を行う第１の通信部（１
２）と、前記リーダライタ部によって前記ＩＣカードか
ら読み出された情報を前記第１の通信部を介して前記配
車センタに送信する第１の制御部（１３）とを有し、前
記配車センタ（３）は、前記通信回線を介して前記端末
装置と通信を行う第２の通信部（４１）と、前記営業用
車両と無線通信を行う第１の無線通信部（５２）と、前
記営業用車両から前記第１の無線通信部を介して受信し
た位置情報と状態情報に基づいて前記営業用車両の運行
を管理するＡＶＭ処理部（５３）と、前記第２の通信部
を介して前記識別情報と前記指定情報を受信し、前記第
２の通信部を介して顧客から通知された呼出位置を前記
ＡＶＭ処理部に出力して、前記指定情報に合致し、かつ
前記呼出位置に最も近い配車可能な営業用車両を選択さ
せ、前記個人情報と前記呼出位置の情報とを前記第１の
無線通信部を介して前記選択された営業用車両に送信す
る第２の制御部（４８，５６）とを有し、前記営業用車
両（６０）は、前記配車センタと無線通信を行う第２の
無線通信部（６１）と、自車両の位置を検出するＧＰＳ
装置（６３）と、乗務員に対して情報を表示するための
表示部（６４）と、前記自車両の位置情報と状態情報と
を前記第２の無線通信部を介して前記配車センタに送信
し、前記第２の無線通信部を介して前記個人情報と前記
呼出位置の情報とを受信したとき、この情報を前記表示
部に表示させる第３の制御部（６５）とを有するもので
ある。In one configuration example of the vehicle dispatch system of the present invention, the terminal device (1) communicates with the vehicle dispatch center via the reader / writer section (11) for reading information from the IC card and the communication line. The first communication unit (1
2) and a first control unit (13) for transmitting the information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit. (3), said second communication unit configured to communicate with the terminal apparatus via a communication line (41), the operating vehicles in the first radio communication unit that performs wireless communication (52), the operating An AVM processing unit (53) that manages the operation of the commercial vehicle based on the position information and the status information received from the commercial vehicle via the first wireless communication unit, and the AVM processing unit (53) via the second communication unit. The identification information and the designation information are received , and the calling position notified by the customer via the second communication unit is output to the AVM processing unit so as to match the designation information and closest to the calling position. Select a business vehicle that can be dispatched, and enter the personal information A second control unit (48, 56) for transmitting the information on the calling position and the selected commercial vehicle via the first wireless communication unit, and the commercial vehicle (60) A second wireless communication unit (61) for wirelessly communicating with the vehicle allocation center and a GPS for detecting the position of the own vehicle
A device (63), a display unit (64) for displaying information to crew members, and position information and status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit. When the personal information and the information on the calling position are received via the second wireless communication unit, a third control unit (65) for displaying the information on the display unit is provided.

【０００７】また、本発明の配車システムの１構成例に
おいて、前記配車センタは、前記通信回線を介して前記
端末装置と通信を行う第２の通信部と、前記営業用車両
と無線通信を行う第１の無線通信部と、前記営業用車両
から前記第１の無線通信部を介して受信した位置情報と
状態情報に基づいて前記営業用車両の運行を管理するＡ
ＶＭ処理部と、前記第２の通信部を介して前記指定情報
を受信し、前記第２の通信部を介して顧客から通知され
た呼出位置を前記ＡＶＭ処理部に出力して、前記指定情
報に合致し、かつ前記呼出位置に最も近い配車可能な営
業用車両を選択させ、前記個人情報と前記呼出位置の情
報とを前記第１の無線通信部を介して前記選択された営
業用車両に送信する第２の制御部とを有するものであ
る。また、本発明の配車システムの１構成例において、
前記配車センタは、前記通信回線を介して前記端末装置
と通信を行う第２の通信部と、前記ＩＣカードを所持す
る顧客の前記識別情報に対応して前記指定情報を予め記
憶するデータベース部と、前記営業用車両と無線通信を
行う第１の無線通信部と、前記営業用車両から前記第１
の無線通信部を介して受信した位置情報と状態情報に基
づいて前記営業用車両の運行を管理するＡＶＭ処理部
と、前記第２の通信部を介して受信した前記識別情報に
対応する前記指定情報を前記データベース部から検索
し、前記第２の通信部を介して顧客から通知された呼出
位置を前記ＡＶＭ処理部に出力して、前記指定情報に合
致し、かつ前記呼出位置に最も近い配車可能な営業用車
両を選択させ、前記個人情報と前記呼出位置の情報とを
前記第１の無線通信部を介して前記選択された営業用車
両に送信する第２の制御部とを有するものである。ま
た、本発明の配車システムの１構成例において、前記配
車センタは、前記通信回線を介して前記端末装置と通信
を行う第２の通信部と、前記ＩＣカードを所持する顧客
の前記個人情報に対応して前記指定情報を予め記憶する
データベース部と、前記営業用車両と無線通信を行う第
１の無線通信部と、前記営業用車両から前記第１の無線
通信部を介して受信した位置情報と状態情報に基づいて
前記営業用車両の運行を管理するＡＶＭ処理部と、前記
第２の通信部を介して受信した前記個人情報に対応する
前記指定情報を前記データベース部から検索し、前記第
２の通信部を介して顧客から通知された呼出位置を前記
ＡＶＭ処理部に出力して、前記指定情報に合致し、かつ
前記呼出位置に最も近い配車可能な営業用車両を選択さ
せ、前記個人情報と前記呼出位置の情報とを前記第１の
無線通信部を介して前記選択された営業用車両に送信す
る第２の制御部とを有するものである。In one configuration example of the vehicle dispatch system of the present invention, the vehicle dispatch center performs wireless communication with the commercial vehicle and a second communication unit that communicates with the terminal device via the communication line. A first wireless communication unit, and managing the operation of the commercial vehicle based on position information and status information received from the commercial vehicle via the first wireless communication unit A
And VM processor, the second through the communication unit receives the designation information, and outputs the calling position notified by the customer via the second communication unit to the AVM processor, the designation information A business vehicle which is closest to the calling position and which can be allocated, and the personal information and the information on the calling position are transferred to the selected commercial vehicle via the first wireless communication unit. And a second control unit for transmitting. In one configuration example of the vehicle allocation system of the present invention,
The vehicle dispatch center includes a second communication unit that communicates with the terminal device via the communication line, and a database unit that stores the designation information in advance corresponding to the identification information of the customer who owns the IC card. A first wireless communication unit that wirelessly communicates with the commercial vehicle;
The specification the the AVM processing unit for managing the operation of Commercial vehicles, corresponding to the identification information received via the second communication unit based of the position information and status information received via the wireless communication unit Information is retrieved from the database unit, the calling position notified from the customer via the second communication unit is output to the AVM processing unit, and the vehicle allocation that matches the designated information and is closest to the calling position A second control unit for selecting a possible commercial vehicle and transmitting the personal information and the information on the calling position to the selected commercial vehicle via the first wireless communication unit. is there. In one configuration example of the vehicle dispatch system of the present invention, the vehicle dispatch center stores a second communication unit that communicates with the terminal device via the communication line and the personal information of a customer who owns the IC card. Correspondingly, a database unit that stores the designation information in advance, a first wireless communication unit that wirelessly communicates with the business vehicle, and position information received from the business vehicle via the first wireless communication unit. And an AVM processing unit that manages the operation of the commercial vehicle based on the status information, and the specified information corresponding to the personal information received via the second communication unit from the database unit, The calling position notified by the customer via the second communication unit is output to the AVM processing unit to select a business vehicle that matches the specified information and is closest to the calling position. humanity Those having a said second control unit that transmits the information of the calling location in operating a vehicle the selected via the first wireless communication unit.

【０００８】[0008]

【発明の実施の形態】［実施の形態の１］次に、本発明
の実施の形態について図面を参照して詳細に説明する。
図１は本発明の第１の実施の形態となる配車システムの
構成を示すブロック図である。本実施の形態の配車シス
テムは、ＩＣカード１０からの情報読み出しが可能なＩ
Ｃカード公衆電話機１と、配車システムの運営者（タク
シー会社等）によって運営されるカード発行システム２
と、運営者によって運営される配車センタ３と、タクシ
ー等の営業用車両６０に搭載された移動局装置６と、Ｉ
Ｃカード公衆電話機１と配車センタ３とを接続するＩＳ
ＤＮ回線等の通信回線７とから構成される。BEST MODE FOR CARRYING OUT THE INVENTION [First Embodiment] Next, an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a vehicle allocation system according to a first embodiment of the present invention. The vehicle allocation system according to the present embodiment is capable of reading information from the IC card 10.
C-card public telephone 1 and card issuing system 2 operated by the operator of the dispatch system (taxi company, etc.)
, A dispatch center 3 operated by an operator, a mobile station device 6 mounted on a commercial vehicle 60 such as a taxi, and I
IS connecting the C-card public telephone 1 and the dispatch center 3
It is composed of a communication line 7 such as a DN line.

【０００９】ＩＣカード公衆電話機１は、ＩＣカード１
０と情報のやり取りを行うリーダライタ部１１と、通信
回線７を介して通話相手と情報のやり取りを行う通信部
１２と、ＩＣカード公衆電話機全体を制御する制御部１
３等とを有している。配車センタ３は、顧客からの配車
依頼を受け付ける受付システム４と、顧客の希望や身体
的特徴と合致し、かつ顧客の呼出位置に最も近い配車可
能な営業用車両６０を選択する配車管理システム５とを
備えている。The IC card public telephone 1 is an IC card 1
0, a reader / writer unit 11 for exchanging information, a communication unit 12 for exchanging information with a communication partner via the communication line 7, and a control unit 1 for controlling the entire IC card public telephone.
It has 3 mag and so on. The vehicle dispatch center 3 accepts a vehicle dispatch request from a customer, and a vehicle dispatch management system 5 that selects a commercial vehicle 60 that matches the customer's wishes and physical characteristics and is closest to the customer's calling position. It has and.

【００１０】受付システム４は、通信回線７を介して通
話相手と情報のやり取りを行う通信部４１と、外部の装
置とのインタフェースとなる外部インタフェース部４３
と、受付システム４のオペレータが顧客と応対するため
の電話機４４と、オペレータが情報を入力するための操
作部４５と、オペレータに対して情報を表示するための
表示部４６と、顧客の個人情報を記憶しているデータベ
ース部４７と、受付システム全体を制御する制御部４８
とを有している。The reception system 4 has a communication section 41 for exchanging information with a communication partner via a communication line 7 and an external interface section 43 for interfacing with an external device.
A telephone 44 for the operator of the reception system 4 to respond to the customer, an operation unit 45 for the operator to input information, a display unit 46 for displaying information to the operator, and personal information of the customer. A database unit 47 that stores information and a control unit 48 that controls the entire reception system
And have.

【００１１】配車管理システム５は、受付システム４と
のインタフェースとなる外部インタフェース部５１と、
移動局装置６と無線通信を行う無線通信部５２と、顧客
の希望や身体的特徴と合致し、かつ顧客の呼出位置に最
も近い配車可能な営業用車両６０を選択するＡＶＭ（Au
tomatic Vehicle Monitoring）処理部５３と、配車管理
システム５のオペレータが情報を入力するための操作部
５４と、オペレータに対して情報を表示するための表示
部５５と、配車管理システム全体を制御する制御部５６
とを有している。The vehicle dispatch management system 5 includes an external interface section 51 that serves as an interface with the reception system 4.
An AVM (Au) that selects a wireless communication unit 52 that wirelessly communicates with the mobile station device 6 and a business vehicle 60 that matches the customer's wishes and physical characteristics and is closest to the customer's calling position.
tomatic Vehicle Monitoring) processing unit 53, an operation unit 54 for an operator of the vehicle allocation management system 5 to input information, a display unit 55 for displaying information to the operator, and a control for controlling the entire vehicle allocation management system. Part 56
And have.

【００１２】移動局装置６は、配車管理システム５と無
線通信を行う無線通信部６１と、営業用車両６０の乗務
員（運転手）が情報を入力するための操作部６２と、自
車両の位置（緯度、経度）を検出するＧＰＳ（Global P
ositioning System ）装置６３と、乗務員に対して情報
を表示するための表示部６４と、移動局装置全体を制御
する制御部６５とを有している。The mobile station device 6 has a wireless communication section 61 for performing wireless communication with the vehicle allocation management system 5, an operation section 62 for a crew member (driver) of the commercial vehicle 60 to input information, and a position of the own vehicle. GPS (Global P that detects (latitude, longitude)
ositioning system) device 63, a display unit 64 for displaying information to crew members, and a control unit 65 for controlling the entire mobile station device.

【００１３】次に、以上のような配車システムの動作を
説明する前に、ＩＣカード（会員カード）１０の発行方
法について説明する。図２はＩＣカード１０の発行方法
を示すフローチャート図である。最初に、運営者（タク
シー会社）は、郵送又は窓口などで顧客がＩＣカード１
０の発行を申し込むと、顧客の個人情報（氏名、住所、
電話番号、体格や要介護等の身体的特徴など）と、この
顧客が希望する営業用車両６の種別若しくは乗務員名の
少なくとも一方を指定した指定情報とをカード発行シス
テム２に入力する（図２ステップ１０１）。Next, before describing the operation of the vehicle allocation system as described above, a method of issuing the IC card (membership card) 10 will be described. FIG. 2 is a flowchart showing the method of issuing the IC card 10. First of all, the operator (taxi company) asks the customer to send the IC card 1 by mail or at the counter.
If you apply for the issuance of 0, your personal information (name, address,
Telephone number, physique, physical characteristics such as long-term care, etc.) and designation information designating at least one of the type of business vehicle 6 or crew name desired by this customer are input to the card issuing system 2 (FIG. 2). Step 101).

【００１４】この情報入力に応じて、カード発行システ
ム２は、入力された個人情報と指定情報とを受付システ
ム４に送る（ステップ１０２）。外部インタフェース部
４３を介して情報を受信した受付システム４の制御部４
８は、顧客に固有の識別番号（以下、ＩＤとする）を付
与し、このＩＤと受信した個人情報とを対応付けてデー
タベース部４７に登録すると共に、前記ＩＤをカード発
行システム２に送る（ステップ１０３）。なお、指定情
報は、顧客自らが指定する場合は勿論のこと、顧客の身
体的特徴に基づき、カード発行システム２又は受付シス
テム４において車種や乗務員名に関する指定情報を決定
し、これをデータベース部４７に登録するようにしても
よい。In response to this information input, the card issuing system 2 sends the input personal information and designated information to the reception system 4 (step 102). The control unit 4 of the reception system 4 that receives the information via the external interface unit 43
Reference numeral 8 gives a unique identification number (hereinafter referred to as an ID) to the customer, associates this ID with the received personal information in the database unit 47, and sends the ID to the card issuing system 2 ( Step 103). The designation information is not limited to that designated by the customer, but the designation information regarding the vehicle type and crew name is determined in the card issuing system 2 or the reception system 4 based on the physical characteristics of the customer, and the designation information is stored in the database unit 47. May be registered in.

【００１５】そして、カード発行システム２は、受信し
たＩＤと前記指定情報とをＩＣカード１０に書き込む
（ステップ１０４）。こうして、ＩＣカード１０が顧客
に対して発行される。なお、ＩＣカード１０には、配車
センタ３の所定のフリーダイヤル番号が予め記録されて
いる。Then, the card issuing system 2 writes the received ID and the designation information in the IC card 10 (step 104). In this way, the IC card 10 is issued to the customer. A predetermined toll-free number of the dispatch center 3 is recorded in the IC card 10 in advance.

【００１６】次に、顧客がＩＣカード１０を利用して配
車を依頼するときの配車システムの動作を図３を用いて
説明する。図３は配車システムの動作を示すフローチャ
ート図である。まず、配車を依頼する顧客は、自身が所
持するＩＣカード１０をＩＣカード公衆電話機１のカー
ドスロットに挿入する。Next, the operation of the vehicle allocation system when the customer requests the vehicle allocation using the IC card 10 will be described with reference to FIG. FIG. 3 is a flowchart showing the operation of the vehicle allocation system. First, the customer who requests the vehicle distribution inserts the IC card 10 possessed by the customer into the card slot of the IC card public telephone 1.

【００１７】ＩＣカード公衆電話機１のリーダライタ部
１１は、カードスロットにＩＣカード１０が挿入される
と（ステップ２０１においてＹＥＳ）、ＩＣカード１０
に記録された情報を読み出し、読み出した情報を制御部
１３に渡す（ステップ２０２）。制御部１３は、リーダ
ライタ部１１から受け取った情報により、ＩＣカード１
０が配車依頼用の所定の自動ダイヤルカードでないこと
を認識すると（ステップ２０３においてＮＯ）、そのカ
ードに応じた処理を実行する。When the IC card 10 is inserted into the card slot (YES in step 201), the reader / writer section 11 of the IC card payphone 1 will have the IC card 10
The information recorded in (1) is read and the read information is passed to the control unit 13 (step 202). The control unit 13 uses the information received from the reader / writer unit 11 to detect the IC card 1
When it is recognized that 0 is not a predetermined automatic dial card for vehicle allocation request (NO in step 203), the processing corresponding to the card is executed.

【００１８】また、制御部１３は、リーダライタ部１１
から受け取った情報により、ＩＣカード１０が配車依頼
用の所定の自動ダイヤルカードであることを認識すると
（ステップ２０３においてＹＥＳ）、予め設定された所
定の制御プログラムに従って処理を実行する。The control unit 13 also includes a reader / writer unit 11
When the IC card 10 recognizes that it is a predetermined automatic dial card for a vehicle dispatch request from the information received from (YES in step 203), the process is executed according to a predetermined control program set in advance.

【００１９】すなわち、制御部１３は、ＩＣカード公衆
電話機１をオフフック状態とし、リーダライタ部１１か
ら受け取った情報中のフリーダイヤル番号を通信部１２
に出力し、通信部１２は、このフリーダイヤル番号を通
信回線７に送出する。こうして、ＩＣカード１０に記録
されたフリーダイヤル番号が自動的にダイヤルされ、着
信先（ここでは、配車センタ３）の呼び出しが行われる
（ステップ２０４）。That is, the control unit 13 puts the IC card public telephone 1 in the off-hook state and sets the toll-free number in the information received from the reader / writer unit 11 to the communication unit 12.
Then, the communication unit 12 sends this toll-free number to the communication line 7. In this way, the toll-free number recorded on the IC card 10 is automatically dialed, and the call destination (here, the dispatch center 3) is called (step 204).

【００２０】配車センタ３内に設けられた受付システム
４の通信部４１は、ＩＣカード１０に記録された所定の
フリーダイヤル番号に対応している。したがって、ＩＣ
カード公衆電話機１がＩＣカード１０のフリーダイヤル
番号を自動ダイヤルすると、図示しない交換機を通して
通信部４１に呼び出し信号が送られ、この呼び出し信号
は外部インタフェース部４３を介して電話機４４に送ら
れる。受付システム４のオペレータが、電話機４４の送
受話器（不図示）を持ち上げるなどしてＩＣカード公衆
電話機１からの呼び出しに応答すると、ＩＣカード公衆
電話機１と配車センタ３とが通信回線７を介して接続さ
れる（ステップ２０５）。The communication unit 41 of the reception system 4 provided in the dispatch center 3 corresponds to a predetermined toll-free number recorded in the IC card 10. Therefore, IC
When the card public telephone 1 automatically dials the toll-free number of the IC card 10, a calling signal is sent to the communication section 41 through an exchange (not shown), and this calling signal is sent to the telephone 44 through the external interface section 43. When an operator of the reception system 4 answers a call from the IC card public telephone 1 by lifting a handset (not shown) of the telephone 44, the IC card public telephone 1 and the dispatch center 3 are connected via the communication line 7. Connected (step 205).

【００２１】回線接続後、ＩＣカード公衆電話機１の制
御部１３は、リーダライタ部１１から受信した情報中の
前記ＩＤと前記指定情報とを通信部１２に出力し、通信
部１２は、このＩＤと指定情報とを通信回線７に送出す
る（ステップ２０６）。本実施の形態では、ＩＤと指定
情報の送信にビットスチール方式を採用している。すな
わち、通信部１２は、ＩＣカード公衆電話機１の送受話
器（不図示）から入力された音声信号を８ビットのディ
ジタル符号化音声信号に変換して通信回線７に送出する
が、このディジタル符号化音声信号のうち所定ビット
（例えば下位１ビット）をＩＤ及び指定情報に割り当て
る。After the line connection, the control unit 13 of the IC card payphone 1 outputs the ID in the information received from the reader / writer unit 11 and the designation information to the communication unit 12, and the communication unit 12 uses this ID. And designation information are sent to the communication line 7 (step 206). In the present embodiment, the bit steal method is used for transmitting the ID and the designation information. That is, the communication unit 12 converts the voice signal input from the handset (not shown) of the IC card public telephone 1 into an 8-bit digitally encoded voice signal and sends it to the communication line 7, which is digitally encoded. A predetermined bit (eg, lower 1 bit) of the audio signal is assigned to the ID and the designation information.

【００２２】受付システム４の通信部４１は、通信回線
７から受信したディジタル符号化音声信号の所定ビット
（下位１ビット）を抽出して、この所定ビットを外部イ
ンタフェース部４３を通じて制御部４８に送り、残りの
ビット（上位７ビット）を外部インタフェース部４３を
通じて電話機４４に送る。なお、電話機４４に送られた
ディジタル符号化音声信号は、アナログ音声信号に変換
されて図示しない送受話器から出力される。The communication unit 41 of the reception system 4 extracts a predetermined bit (lower 1 bit) of the digitally encoded voice signal received from the communication line 7 and sends the predetermined bit to the control unit 48 through the external interface unit 43. , The remaining bits (upper 7 bits) are sent to the telephone set 44 through the external interface unit 43. The digitally encoded voice signal sent to the telephone set 44 is converted into an analog voice signal and output from a handset (not shown).

【００２３】制御部４８は、通信部４１から送られるビ
ットを複数ビット分収集して解析し、前記ＩＤと前記指
定情報とを取得する（ステップ２０７）。続いて、制御
部４８は、取得したＩＤを基にデータベース部４７を検
索して、このＩＤに対応する個人情報をデータベース部
４７から取得する（ステップ２０８）。そして、制御部
４８は、取得した個人情報と指定情報とを表示部４６に
送る。こうして、表示部４６の画面に、顧客の個人情報
と指定情報とが表示される（ステップ２０９）。ステッ
プ２０６〜２０９の処理は瞬時に実行されるので、回線
接続後の僅かな時間で情報が表示される。The control unit 48 collects and analyzes a plurality of bits sent from the communication unit 41 and acquires the ID and the designation information (step 207). Subsequently, the control unit 48 searches the database unit 47 based on the acquired ID and acquires the personal information corresponding to this ID from the database unit 47 (step 208). Then, the control unit 48 sends the acquired personal information and designation information to the display unit 46. In this way, the customer's personal information and designation information are displayed on the screen of the display unit 46 (step 209). Since the processing of steps 206 to 209 is executed instantly, information is displayed in a short time after the line connection.

【００２４】次に、電話機４４で応対する受付システム
４のオペレータは、表示された顧客の氏名と指定情報と
を見て、顧客の氏名と顧客が指定した車種及び乗務員名
とを読み上げることにより、通話相手、すなわち顧客に
確認を求め、確認後、顧客を迎えに行くべき呼出位置を
尋ねる。そして、オペレータは、操作部４５を操作し、
顧客から通知された呼出位置の情報（住所）を入力する
（ステップ２１０）。Next, the operator of the reception system 4 who responds with the telephone 44 sees the displayed customer name and designation information and reads aloud the customer name and the vehicle type and crew name designated by the customer. Ask the call partner, that is, the customer, for confirmation and, after confirmation, ask the call location where the customer should be picked up. Then, the operator operates the operation unit 45,
The information (address) of the calling position notified by the customer is input (step 210).

【００２５】なお、ＩＣカード公衆電話機１から電話機
４４への音声信号は前述のように処理されるが、電話機
４４の送受話器（不図示）から入力された音声信号は、
電話機内でディジタル符号化音声信号に変換され、外部
インタフェース部４３及び通信部４１を介して通信回線
７に送出され、ＩＣカード公衆電話機１の通信部１２で
アナログ音声信号に変換されて電話機１の送受話器から
出力される。また、電話機４４がアナログ電話機の場合
には、外部インタフェース部４３側にＴＡ（ターミナル
アダプタ）を配設し、このＴＡにより音声をアナログ化
（ＩＣカード公衆電話機１からの音声の場合）／デジタ
ル化（ＩＣカード公衆電話機１への音声の場合）すれば
よい。Although the voice signal from the IC card public telephone 1 to the telephone 44 is processed as described above, the voice signal input from the handset (not shown) of the telephone 44 is
It is converted into a digital coded voice signal in the telephone, sent out to the communication line 7 through the external interface unit 43 and the communication unit 41, converted into an analog voice signal in the communication unit 12 of the IC card public telephone 1, and converted into an analog voice signal of the telephone 1. Output from the handset. Further, when the telephone 44 is an analog telephone, a TA (terminal adapter) is provided on the external interface 43 side, and the TA is used for analogizing voice (in the case of voice from the IC card public telephone 1) / digitizing. (For voice to the IC card public telephone 1)

【００２６】制御部４８は、操作部４５から呼出位置の
情報が入力されると、この呼出位置の情報と前記個人情
報と前記指定情報とを外部インタフェース部４３を介し
て配車管理システム５に送る（ステップ２１１）。配車
管理システム５は、車両データベース（不図示）を基
に、指定情報に合致し、かつ呼出位置に最も近い配車可
能な営業用車両６０を検索する（ステップ２１２）。When the information on the calling position is input from the operation unit 45, the control unit 48 sends the information on the calling position, the personal information and the designation information to the vehicle dispatch management system 5 via the external interface unit 43. (Step 211). The vehicle allocation management system 5 searches the vehicle database (not shown) for a commercial vehicle 60 that matches the specified information and is closest to the calling position (step 212).

【００２７】すなわち、各営業用車両６０の乗務員は、
自車両が空車又は実車となったときに操作部６２を操作
し、ＧＰＳ装置６３は、自車両の位置を常時検出する。
各営業用車両６０の制御部６５は、操作部６２とＧＰＳ
装置６３の出力に基づいて、自車両の番号と自車両の位
置情報と自車両が実車か空車か等を示す状態情報とを一
定時間毎あるいは配車管理システム５の要求に応じて生
成し、無線通信部６１に出力する。無線通信部６１は、
制御部６５から渡された情報を無線信号に変換して送信
する。That is, the crew members of each business vehicle 60 are
When the host vehicle becomes an empty vehicle or an actual vehicle, the operation unit 62 is operated, and the GPS device 63 constantly detects the position of the host vehicle.
The control unit 65 of each business vehicle 60 includes an operation unit 62 and a GPS.
Based on the output of the device 63, the number of the own vehicle, the position information of the own vehicle, and the state information indicating whether the own vehicle is an actual vehicle or an empty vehicle are generated at regular time intervals or in response to a request from the vehicle dispatch management system 5, and the wireless information is generated. It is output to the communication unit 61. The wireless communication unit 61 is
The information passed from the control unit 65 is converted into a wireless signal and transmitted.

【００２８】配車管理システム５の無線通信部５２は、
受信した無線信号を復調して車両番号と車両位置情報と
状態情報とを取得して、これらの情報をＡＶＭ処理部５
３に渡す。ＡＶＭ処理部５３は、受信した情報を基に車
両データベース（不図示）を更新して、地図データベー
ス（不図示）に基づく地図を制御部５６を介して表示部
５５に表示させると共に、この地図上に前記車両データ
ベースに基づく車両位置と空車又は実車の状態とを表示
させる。こうして、表示部５５の画面に、各営業用車両
６０の位置と状態とが表示される。なお、前記車両デー
タベースには、各営業用車両６０の位置と、空車又は実
車を示す状態情報と、車両の種別と、本日の乗務員名と
が登録されている。The wireless communication section 52 of the vehicle dispatch management system 5 is
The received wireless signal is demodulated to acquire the vehicle number, the vehicle position information, and the state information, and these pieces of information are stored in the AVM processing unit 5.
Pass to 3. The AVM processing unit 53 updates a vehicle database (not shown) based on the received information, displays a map based on the map database (not shown) on the display unit 55 via the control unit 56, and displays the map on the map. Displays the vehicle position based on the vehicle database and the state of an empty vehicle or an actual vehicle. In this way, the position and state of each commercial vehicle 60 are displayed on the screen of the display unit 55. In the vehicle database, the position of each business vehicle 60, state information indicating an empty vehicle or an actual vehicle, the type of vehicle, and today's crew member name are registered.

【００２９】制御部５６は、ステップ２１１の処理によ
り外部インタフェース部５１を介して受付システム４か
ら呼出位置の情報と指定情報とを受信したとき、この呼
出位置の情報と指定情報とをＡＶＭ処理部５３に渡し、
ＡＶＭ処理部５３は、前記車両データベースを検索し
て、車種や乗務員名が指定情報と合致し、現在地が呼出
位置に最も近く、かつ配車可能（すなわち空車状態）な
営業用車両６０を選択する。そして、ＡＶＭ処理部５３
は、選択した営業用車両６０の番号を制御部５６に送
り、制御部５６は、この番号を表示部５５に表示させる
（ステップ２１２）。When the control unit 56 receives the call position information and the designation information from the reception system 4 via the external interface unit 51 by the process of step 211, the control unit 56 receives the call position information and the designation information from the AVM processing unit. Hand it over to 53
The AVM processing unit 53 searches the vehicle database, and selects the commercial vehicle 60 whose vehicle type and crew member name match the designated information, the current location is the closest to the calling position, and the vehicle can be allocated (that is, empty). Then, the AVM processing unit 53
Sends the number of the selected commercial vehicle 60 to the control unit 56, and the control unit 56 causes the display unit 55 to display this number (step 212).

【００３０】配車管理システム５のオペレータは、表示
部５５の画面に表示された営業用車両６０の番号を確認
した上で、操作部５４を操作して選択を確定させる。こ
の操作に応じて、制御部５６は、選択された営業用車両
６０の番号と受付システム４から送信された顧客の個人
情報と呼出位置の情報とを無線通信部５２に渡し、無線
通信部５２は、顧客の個人情報と呼出位置の情報とを無
線信号に変換して、選択された営業用車両６０に向けて
送信する（ステップ２１３）。こうして、選択された営
業用車両６０に顧客の個人情報と呼出位置の情報とが配
車指示として送信される。The operator of the vehicle allocation management system 5 confirms the number of the commercial vehicle 60 displayed on the screen of the display unit 55, and then operates the operation unit 54 to confirm the selection. In response to this operation, the control unit 56 passes the number of the selected business vehicle 60, the personal information of the customer and the calling position information transmitted from the reception system 4 to the wireless communication unit 52, and the wireless communication unit 52. Converts the personal information of the customer and the information of the calling position into a wireless signal and transmits it to the selected business vehicle 60 (step 213). In this way, the personal information of the customer and the information of the calling position are transmitted to the selected business vehicle 60 as the dispatch instruction.

【００３１】営業用車両６０の無線通信部６１は、自車
両宛の無線信号を受信すると、この無線信号を復調して
顧客の個人情報と呼出位置の情報とを取得し、これらの
情報を制御部６５に渡す。制御部６５は、無線通信部６
１から渡された顧客の個人情報と呼出位置の情報とを表
示部６４に送る。こうして、表示部６４の画面に、顧客
の個人情報と呼出位置の情報とが表示される（ステップ
２１４）。なお、配車管理システム５から営業用車両６
０に送る顧客の個人情報は、氏名だけでもよい。When the wireless communication unit 61 of the commercial vehicle 60 receives the wireless signal addressed to the own vehicle, the wireless communication unit 61 demodulates this wireless signal to acquire the personal information of the customer and the calling position information, and controls these information. Hand it over to section 65. The control unit 65 includes the wireless communication unit 6
The personal information of the customer and the information of the calling position, which are passed from No. 1, are sent to the display unit 64. In this way, the personal information of the customer and the information of the calling position are displayed on the screen of the display unit 64 (step 214). In addition, from the vehicle dispatch management system 5 to the commercial vehicle 6
The personal information of the customer sent to 0 may be only the name.

【００３２】営業用車両６０の乗務員は、呼出位置の情
報を見て呼出位置に向かい、呼出位置で待っていた顧客
に対して、表示部６４に表示されている氏名を読み上げ
ることにより、顧客に確認を求めた上で、顧客を乗せて
目的地に向かう（ステップ２１５）。なお、顧客の個人
情報と呼出位置の情報と目的地の情報とを表示部６４に
表示するようにしたが、音声で営業用車両６０の乗務員
に通知するようにしてもよい。以上のように、配車セン
タ３（受付システム４）のオペレータは、呼び出し位置
を顧客に尋ねるだけでよく、顧客の氏名や身体的特徴、
希望する車種や乗務員名等を顧客に尋ねる必要がなくな
る。また、顧客は、ＩＣカード公衆電話機１にＩＣカー
ド１０を挿入するだけで配車センタ３を呼び出すことが
でき、オペレータに呼び出し位置を告げるだけでよいの
で、顧客の利便性を向上させることができる。The crew member of the commercial vehicle 60 looks at the information on the calling position, heads to the calling position, and reads the name displayed on the display unit 64 to the customer waiting at the calling position to read the name to the customer. After requesting confirmation, the customer is put on and heads to the destination (step 215). Although the personal information of the customer, the information of the calling position, and the information of the destination are displayed on the display unit 64, the crew of the business vehicle 60 may be notified by voice. As described above, the operator of the dispatch center 3 (reception system 4) only needs to ask the customer about the calling position, and the name and physical characteristics of the customer,
There is no need to ask the customer for the desired vehicle type, crew name, etc. Further, the customer can call the dispatch center 3 simply by inserting the IC card 10 into the IC card payphone 1, and only need to inform the operator of the calling position, so that the convenience of the customer can be improved.

【００３３】［実施の形態の２］実施の形態の１では、
ＩＣカード１０に顧客のＩＤと指定情報とを記録してい
るが、ＩＤだけを書き込むようにしてもよい。図４は本
実施の形態における配車システムの動作を示すフローチ
ャート図であり、図３と同一の処理には同一の符号を付
してある。本実施の形態においても、配車システムの構
成とＩＣカード１０の発行方法は実施の形態の１とほぼ
同様であるので、図１、図２を用いて説明する。[Second Embodiment] In the first embodiment,
Although the customer ID and the designation information are recorded in the IC card 10, only the ID may be written. FIG. 4 is a flowchart showing the operation of the vehicle allocation system according to the present embodiment, and the same processes as those in FIG. 3 are designated by the same reference numerals. Also in the present embodiment, the configuration of the vehicle allocation system and the method of issuing the IC card 10 are almost the same as those in the first embodiment, and therefore, description will be given using FIG. 1 and FIG.

【００３４】ＩＣカード１０の発行方法で実施の形態の
１と異なるのは、ステップ１０３において受付システム
４の制御部４８がＩＤと顧客の個人情報と指定情報とを
対応付けてデータベース部４７に予め登録する点と、ス
テップ１０４においてカード発行システム２がＩＤのみ
をＩＣカード１０に書き込む点である。The method of issuing the IC card 10 differs from that of the first embodiment in that the control unit 48 of the reception system 4 associates the ID with the customer's personal information and designation information in the database unit 47 in advance in step 103. The point of registration is that the card issuing system 2 writes only the ID in the IC card 10 in step 104.

【００３５】次に、顧客がＩＣカード１０を利用して配
車を依頼するときの配車システムの動作を図４を用いて
説明する。ステップ２０１〜２０５の処理は実施の形態
の１と同様である。配車センタ３との回線接続後、ＩＣ
カード公衆電話機１の制御部１３は、リーダライタ部１
１から受け取った情報中のＩＤを通信部１２に出力し、
通信部１２は、このＩＤを前述のビットスチール方式で
配車センタ３に送信する（ステップ２０６ａ）。Next, the operation of the vehicle allocation system when the customer requests the vehicle allocation using the IC card 10 will be described with reference to FIG. The processing of steps 201 to 205 is the same as that of the first embodiment. After connecting the line with the dispatch center 3, IC
The control unit 13 of the card public telephone 1 is the reader / writer unit 1
The ID in the information received from 1 is output to the communication unit 12,
The communication unit 12 transmits this ID to the vehicle dispatch center 3 by the above-mentioned bit steal method (step 206a).

【００３６】受付システム４の制御部４８は、通信部４
１から送られる所定ビットを複数ビット分収集して解析
し、前記ＩＤを取得する（ステップ２０７ａ）。続い
て、制御部４８は、取得したＩＤを基にデータベース部
４７を検索して、このＩＤに対応する個人情報と指定情
報とをデータベース部４７から取得する（ステップ２０
８ａ）。ステップ２０９〜２１５の処理は実施の形態の
１と全く同じである。以上のようにして、実施の形態の
１と同様の効果を得ることができる。The control unit 48 of the reception system 4 is the communication unit 4
A predetermined number of bits transmitted from 1 are collected and analyzed to obtain the ID (step 207a). Subsequently, the control unit 48 searches the database unit 47 based on the acquired ID, and acquires the personal information and the designation information corresponding to this ID from the database unit 47 (step 20).
8a). The processing of steps 209 to 215 is exactly the same as that of the first embodiment. As described above, the same effect as that of the first embodiment can be obtained.

【００３７】なお、実施の形態の１，２において、ＩＣ
カード１０とデータベース部４７に記録された情報を書
き換えるには、カード発行システム２に新たな情報を入
力して、ＩＣカード１０とデータベース部４７の書き換
えを実施すればよい。また、実施の形態の１，２では、
個人情報の代わりにＩＤをＩＣカード１０に書き込んで
いるが、個人情報を直接ＩＣカード１０に書き込んでも
よい。In the first and second embodiments, the IC
In order to rewrite the information recorded in the card 10 and the database unit 47, new information may be input to the card issuing system 2 and the IC card 10 and the database unit 47 may be rewritten. Further, in the first and second embodiments,
Although the ID is written in the IC card 10 instead of the personal information, the personal information may be written directly in the IC card 10.

【００３８】実施の形態の１において、ＩＣカード１０
にＩＤと指定情報を記憶させる代わりに、個人情報と指
定情報を記憶させた場合には、配車センタ３がＩＣカー
ド公衆電話機１から個人情報と指定情報を受信したと
き、上述のように呼出位置に最も近く、かつ指定情報に
合致した配車可能な営業用車両６０を選択して、選択し
た営業用車両６０に個人情報と呼出位置の情報とを送信
するようにすればよい。これにより、実施の形態の１と
対比した場合、データベース部４７を不要にできる。In the first embodiment, the IC card 10
When personal information and designated information are stored instead of storing ID and designated information in the vehicle, when the dispatch center 3 receives the personal information and designated information from the IC card payphone 1, as described above, It is only necessary to select a business vehicle 60 that is closest to the vehicle and that can be dispatched and that matches the designated information, and transmit the personal information and the information of the calling position to the selected business vehicle 60. As a result, the database unit 47 can be eliminated when compared with the first embodiment.

【００３９】また、実施の形態の２において、ＩＣカー
ド１０にＩＤを記憶させる代わりに、個人情報を記憶さ
せた場合には、配車センタ３のデータベース部４７に個
人情報に対応して指定情報を予め記憶させておく。そし
て、配車センタ３は、ＩＣカード公衆電話機１から個人
情報を受信すると、データベース部４７より個人情報に
対応した指定情報を検索して、上述のように呼出位置に
最も近く、かつ指定情報に合致した配車可能な営業用車
両６０を選択して、選択した営業用車両６０に個人情報
と呼出位置の情報とを送信するようにすればよい。これ
により、実施の形態の２に比べてデータベース部４７の
記憶容量を軽減できる。Further, in the second embodiment, when personal information is stored instead of storing the ID in the IC card 10, designated information corresponding to the personal information is stored in the database section 47 of the vehicle dispatch center 3. Store in advance. When the car dispatch center 3 receives the personal information from the IC card public telephone 1, the car dispatch center 3 searches the database unit 47 for the designated information corresponding to the personal information, and is closest to the calling position and matches the designated information as described above. The business vehicle 60 that can be dispatched is selected, and the personal information and the information on the calling position are transmitted to the selected business vehicle 60. As a result, the storage capacity of the database unit 47 can be reduced as compared with the second embodiment.

【００４０】また、実施の形態の１，２において、営業
用車両６０の利用の都度、利用料金に応じて顧客に所定
のポイントを与え、総合ポイントをＩＣカード１０に記
録しておき、配車センタ３でＩＣカード公衆電話機１か
ら総合ポイントを受信し、高ポイントの場合常連客とみ
なし、常連客にはタクシー会社の所有する最高級車両を
配車するようにしてもよい。この場合、営業用車両６０
にＩＣカードリーダライタを設け、制御部６５が利用料
金に応じて予め定められたポイントを現在のポイントに
加算して、ＩＣカードリーダライタを制御してＩＣカー
ド１０のポイントを書き換えるようにすればよい。ま
た、上述から、実施の形態の１，２において、個人情報
として身体的特徴を必ずしも登録しなくてもよい。ま
た、実施の形態の１，２において、ＩＣカード公衆電話
機等の端末装置に予め現在位置情報を記憶した記憶装置
を設け、ＩＣカード１０から読み出した顧客の識別情報
及び目的地の情報とともにこの現在位置情報を端末装置
から配車センタ３へ送信するようにすれば、配車センタ
３のオペレータは顧客からその現在位置を聞き出す必要
がなくなる。したがって、顧客が地理感に欠ける場合や
会話が困難な場合であっても、顧客の現在位置を即座に
特定することができる。さらに、端末装置から送信され
た顧客の現在位置情報を営業用車両６０に転送すること
により、この営業用車両６０の乗務員に顧客の現在位置
を知らせることが可能となる。これによって、オペレー
タの負担を一層軽減することが可能となる。Further, in the first and second embodiments, each time the business vehicle 60 is used, a predetermined point is given to the customer according to the usage fee, and the total points are recorded in the IC card 10, and the vehicle dispatch center. It is also possible to receive the total points from the IC card payphone 1 at 3 and regard them as regular customers if the points are high, and allocate the highest grade vehicle owned by the taxi company to the regular customers. In this case, the commercial vehicle 60
If an IC card reader / writer is provided in the control section 65, and the control unit 65 adds a predetermined point to the current point and controls the IC card reader / writer to rewrite the points of the IC card 10. Good. Further, from the above, in the first and second embodiments, the physical characteristics do not necessarily have to be registered as personal information. In addition, in the first and second embodiments, a terminal device such as an IC card public telephone is provided with a storage device in which the current position information is stored in advance, and the current identification information and the destination information read from the IC card 10 are used together with the present information. If the location information is transmitted from the terminal device to the vehicle dispatch center 3, the operator of the vehicle dispatch center 3 does not need to hear the current location from the customer. Therefore, the current position of the customer can be immediately specified even if the customer lacks geographical sense or has difficulty in conversation. Furthermore, by transferring the current position information of the customer transmitted from the terminal device to the business vehicle 60, it becomes possible to notify the crew member of the business vehicle 60 of the current position of the customer. This makes it possible to further reduce the burden on the operator.

【００４１】[0041]

【発明の効果】本発明によれば、配車を依頼する顧客の
ＩＣカードから端末装置によって識別情報と指定情報を
読み出して配車センタに送信し、配車センタでは、受信
した識別情報に対応する個人情報を予め記憶している情
報から検索し、指定情報に合致する配車可能な営業用車
両を選択し、この営業用車両に配車指示を送信するの
で、配車センタのオペレータは、呼び出し位置を顧客に
尋ねるだけでよく、顧客の氏名や身体的特徴、希望する
車種や乗務員名等を顧客に尋ねる必要がなくなる。その
結果、例えば泥酔していて会話に支障を来すような顧客
の場合でも、確認に要する時間を従来よりも短縮するこ
とができるので、配車業務の効率を向上させることがで
き、顧客からの呼び出しが集中したときの配車センタの
対応能力を高めることができ、確実な受注を得ることが
できる。また、顧客に対して最適なサービス提供が可能
となる。例えば、車椅子での昇降が必要な顧客には専用
の車両を配車し、介護が必要な顧客には介護資格をもつ
乗務員が運転する車両を配車し、体格が大きい顧客には
体格に見合った最適な車両を配車するといったサービス
提供が可能となる。According to the present invention, the identification information and the designation information are read out from the IC card of the customer requesting the vehicle dispatch by the terminal device and transmitted to the vehicle dispatch center. At the vehicle dispatch center, the personal information corresponding to the received identification information. Is searched from the information stored in advance, a business vehicle that can be dispatched that matches the specified information is selected, and a dispatch instruction is sent to this business vehicle, so the operator of the dispatch center asks the customer about the calling position. It is not necessary to ask the customer for the customer's name, physical characteristics, desired vehicle type, crew name, etc. As a result, for example, even in the case of a customer who is drunk and disturbs conversation, the time required for confirmation can be shortened as compared with the conventional case, so that the efficiency of vehicle dispatch work can be improved and the customer It is possible to improve the capacity of the dispatch center when calls are concentrated, so that a reliable order can be obtained. Further, it becomes possible to provide optimal service to the customer. For example, a customer who needs to go up and down in a wheelchair is assigned a dedicated vehicle, a customer who needs nursing care is assigned a vehicle driven by a crew member who has a nursing care qualification, and a customer with a large physique is best suited to the physique. It is possible to provide services such as allocating various vehicles.

【００４２】また、ＩＣカードに、顧客の識別情報と指
定情報とを記録する代わりに、顧客の個人情報と指定情
報とを記録することにより、配車センタにおいて顧客の
個人情報を検索する必要がなくなり、顧客の識別情報と
個人情報を記憶するデータベース部を不要にできる。Further, instead of recording the customer's identification information and designation information in the IC card, the customer's personal information and designation information are recorded, so that it is not necessary to retrieve the customer's personal information at the dispatch center. It is possible to eliminate the need for a database unit that stores customer identification information and personal information.

【００４３】また、配車を依頼する顧客のＩＣカードか
ら端末装置によって識別情報を読み出して配車センタに
送信し、配車センタでは、受信した識別情報に対応する
個人情報と指定情報を予め記憶している情報から検索
し、指定情報に合致する配車可能な営業用車両を選択
し、この営業用車両に配車指示を送信するので、配車セ
ンタのオペレータは、呼び出し位置を顧客に尋ねるだけ
でよく、顧客の氏名や身体的特徴、希望する車種や乗務
員名等を顧客に尋ねる必要がなくなる。その結果、例え
ば泥酔していて会話に支障を来すような顧客の場合で
も、確認に要する時間を従来よりも短縮することができ
るので、配車業務の効率を向上させることができ、顧客
からの呼び出しが集中したときの配車センタの対応能力
を高めることができ、確実な受注を得ることができる。
また、顧客に対して最適なサービス提供が可能となる。Further, the terminal device reads the identification information from the IC card of the customer requesting the vehicle dispatch and transmits it to the vehicle dispatch center. The vehicle dispatch center stores personal information and designation information corresponding to the received identification information in advance. By searching from the information, selecting a business vehicle that can be dispatched that matches the specified information, and sending a dispatch instruction to this business vehicle, the operator of the dispatch center only needs to ask the customer about the calling position, There is no need to ask customers for name, physical characteristics, desired vehicle type, crew name, etc. As a result, for example, even in the case of a customer who is drunk and disturbs conversation, the time required for confirmation can be shortened as compared with the conventional case, so that the efficiency of vehicle dispatch work can be improved and the customer It is possible to improve the capacity of the dispatch center when calls are concentrated, so that a reliable order can be obtained.
Further, it becomes possible to provide optimal service to the customer.

【００４４】また、ＩＣカードに、顧客の識別情報を記
録する代わりに、顧客の個人情報を記録することによ
り、配車センタにおいて個人情報を検索する必要がなく
なり、顧客の個人情報に対応して指定情報を配車センタ
のデータベース部に登録しておけばよいので、データベ
ース部の記憶容量を軽減できる。By recording the personal information of the customer instead of recording the identification information of the customer in the IC card, it is not necessary to retrieve the personal information at the vehicle dispatch center, and it is possible to specify the personal information corresponding to the personal information of the customer. Since the information may be registered in the database section of the vehicle dispatch center, the storage capacity of the database section can be reduced.

【００４５】また、端末装置がＩＣカードに予め記録さ
れた配車センタのフリーダイヤル番号を読み出し自動ダ
イヤルして、配車センタとの回線接続を行うので、顧客
が配車センタを呼び出す手間を軽減することができる。Further, since the terminal device reads out the toll-free number of the vehicle dispatch center pre-recorded in the IC card and automatically dials it to establish a line connection with the vehicle dispatch center, it is possible to reduce the trouble of calling the vehicle dispatch center by the customer. it can.

【００４６】また、端末装置と配車センタとの間でやり
取りされるディジタル信号の所定ビットを個人情報、識
別情報及び指定情報に割り当てるビットスチール方式を
用いることにより、例えば公衆電話等の既存のシステム
においてシステムの構成を大幅に変えることなく、個人
情報、識別情報及び指定情報を端末装置から配車センタ
に送信することができる。Further, by using the bit steal method for allocating predetermined bits of a digital signal exchanged between the terminal device and the vehicle dispatch center to personal information, identification information and designation information, for example, in an existing system such as a public telephone. Personal information, identification information, and designation information can be transmitted from the terminal device to the dispatch center without significantly changing the system configuration.

[Brief description of drawings]

【図１】本発明の第１の実施の形態となる配車システ
ムの構成を示すブロック図である。FIG. 1 is a block diagram showing a configuration of a vehicle allocation system according to a first embodiment of the present invention.

【図２】ＩＣカードの発行方法を示すフローチャート
図である。FIG. 2 is a flowchart showing an IC card issuing method.

【図３】図１の配車システムの動作を示すフローチャ
ート図である。3 is a flowchart showing the operation of the vehicle allocation system of FIG.

【図４】本発明の第２の実施の形態における配車シス
テムの動作を示すフローチャート図である。FIG. 4 is a flowchart showing an operation of the vehicle allocation system according to the second embodiment of the present invention.

[Explanation of symbols]

１…ＩＣカード公衆電話機、２…カード発行システム、
３…配車センタ、４…受付システム、５…配車管理シス
テム、６…移動局装置、７…通信回線、１０…ＩＣカー
ド、１１…リーダライタ部、１２、４１…通信部、１
３、４８、５６、６５…制御部、４３、５１…外部イン
タフェース部、４４…電話機、４５、５４、６２…操作
部、４６、５５、６４…表示部、４７…データベース
部、５２、６１…無線通信部、５３…ＡＶＭ処理部、６
３…ＧＰＳ装置。1 ... IC card public telephone, 2 ... Card issuing system,
3 ... vehicle dispatch center, 4 ... reception system, 5 ... vehicle dispatch management system, 6 ... mobile station device, 7 ... communication line, 10 ... IC card, 11 ... reader / writer section, 12, 41 ... communication section, 1
3, 48, 56, 65 ... Control unit, 43, 51 ... External interface unit, 44 ... Telephone, 45, 54, 62 ... Operation unit, 46, 55, 64 ... Display unit, 47 ... Database unit, 52, 61 ... Radio communication unit, 53 ... AVM processing unit, 6
3 ... GPS device.

───────────────────────────────────────────────────── フロントページの続き (72)発明者板垣信之東京都目黒区下目黒二丁目２番３号株式会社田村電機製作所内 (72)発明者三岡広昌東京都目黒区下目黒二丁目２番３号株式会社田村電機製作所内 (72)発明者栗崎康平神奈川県厚木市飯山2824−８神奈中ハイヤー株式会社内 (56)参考文献特開平９−115095（ＪＰ，Ａ) 特開平９−282597（ＪＰ，Ａ) 特開平９−128693（ＪＰ，Ａ) 特開平２−56126（ＪＰ，Ａ) 特開2000−76399（ＪＰ，Ａ) 特開平11−122664（ＪＰ，Ａ) 特開平８−315292（ＪＰ，Ａ) 実開昭60−98678（ＪＰ，Ｕ) (58)調査した分野(Int.Cl.⁷，ＤＢ名) G08G 1/123 G06K 17/00 G06K 19/00 H04B 7/26 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Nobuyuki Itagaki 2-3-2 Shimomeguro, Meguro-ku, Tokyo Tamura Electric Co., Ltd. (72) Inventor Hiromasa Mioka 2-chome, Shimomeguro, Meguro-ku, Tokyo No. 3 Incorporated company Tamura Denki Seisakusho (72) Inventor Kohei Kurisaki 2824-8 Iiyama, Atsugi-shi, Kanagawa Kanaka Higher Co., Ltd. (56) Reference JP-A-9-115095 (JP, A) Japanese Unexamined Patent Publication No. 9-282597 (JP, A) Japanese Unexamined Patent Publication No. 9-128693 (JP, A) Japanese Unexamined Patent Publication No. 2-56126 (JP, A) Japanese Unexamined Patent Publication 2000-76399 (JP, A) Japanese Unexamined Patent Publication No. 11-122664 (JP, A) Japanese Unexamined Patent Publication No. 8-315292 (JP, A) Actual Development Sho 60-98678 (JP, U) (58) Fields investigated (Int.Cl. ⁷ , DB name) G08G 1/123 G06K 17/00 G06K 19 / 00 H04B 7/26

Claims

(57) [Claims]

1. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer's request, wherein the IC card is the customer's identification information and the customer 's request.
The specified information about at least one of the type of the commercial vehicle or the crew member is recorded, the terminal device reads the identification information and the specified information from the IC card of the customer requesting the vehicle allocation, and the read information and transmitted via the communication line to the dispatch center, the dispatch center receives the designation information and said identification information, select the allocable sales vehicles matching on the received specification information, which is the selected A vehicle dispatch system that sends a vehicle dispatch instruction to a business vehicle to pick up a customer.

2. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating the commercial vehicle according to a customer request, wherein the IC card is a kind of the commercial vehicle desired by the customer.
Recording at least one on specifying information for a different or crew, the terminal device reads the designation information from the IC card of the customer who requests the dispatch, and transmits the read information to the dispatch center via the communication line the dispatch center receives the designation information, select the allocable sales vehicles matching on the received specification information,
A vehicle allocation system characterized by transmitting a vehicle allocation instruction to pick up a customer from the selected commercial vehicle.

3. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer's request, wherein the IC card records customer identification information, and the terminal device is a customer requesting vehicle allocation. the reading the identification information from the IC card, and transmits the read information to the dispatch center via the communication line, the dispatch center, in correspondence with the identification information of the customer who owns the IC card, the customer For the above-mentioned sales that you want
Finger for vehicle type and / or crew
Predetermine information is stored in advance and corresponds to the received identification information.
Retrieving the designated information from the stored information, selecting a dispatchable business vehicle that matches the designated information, and sending a dispatch instruction to the selected business vehicle to pick up a customer A vehicle dispatch system characterized by.

4. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer's request, wherein the IC card records personal information of the customer, and the terminal device is a customer requesting vehicle allocation. reading the personal information from the IC card, and transmits the read information to the dispatch center via the communication line, the dispatch center, the customer in response to the personal information of the customer who owns the IC card Designated information relating to at least one of the desired type of the commercial vehicle or the crew member is stored in advance, the designated information corresponding to the received personal information is searched from the stored information, and the vehicle allocation matching the designated information is performed. A dispatch system characterized by selecting a possible sales vehicle and transmitting a dispatch instruction to the selected sales vehicle to pick up a customer.

5. The vehicle allocation system according to claim 3 , wherein the terminal device is capable of reading information from the IC card.
A possible IC card public telephone, and when the IC card is a predetermined automatic dial card, the toll-free number of the vehicle dispatch center pre-recorded in the IC card is read out and automatically dialed to establish a line with the vehicle dispatch center. A dispatch system characterized by connecting.

6. The vehicle allocation system according to claim 1, 2, 3 or 4, wherein communication is performed between the terminal device and the vehicle allocation center.
A predetermined bit of a digital signal is used as the personal information and the identification.
Bit steal method to be assigned to information and the specified information
According to the personal information, the identification information and the designation information
Is transmitted from the terminal device to the vehicle dispatch center, and the vehicle dispatch center collects the predetermined bits for a plurality of bits.
And analyze the personal information, the identification information and the designation
A vehicle dispatch system characterized by acquiring information .

7. The vehicle allocation system according to claim 1 , wherein the terminal device communicates with the vehicle allocation center via the communication line with a reader / writer unit that reads information from the IC card .
Read from the IC card by the communication unit and the reader / writer unit
The stored information via the first communication unit to the vehicle dispatch center.
A first control unit for transmitting to the terminal device, and the vehicle dispatch center for communicating with the terminal device via the communication line.
A communication unit, a first wireless communication unit that wirelessly communicates with the commercial vehicle, and a reception from the commercial vehicle via the first wireless communication unit
Based on the location information and status information
An AVM processing unit that manages rows, and the identification information and the designation information via the second communication unit.
And is notified by the customer via the second communication unit
The calling position is output to the AVM processing unit, and the specified information is output.
The dispatchable vehicle that matches the information and is closest to the calling location
Select a business vehicle and select the personal information and the calling location information.
Information via the first wireless communication unit.
A second control unit for transmitting to a commercial vehicle, and the commercial vehicle has a second wireless communication unit for wirelessly communicating with the vehicle allocation center; a GPS device for detecting the position of the own vehicle; and a crew member. A display unit for displaying information, and position information and status information of the host vehicle to the second wireless communication.
The second radio is transmitted to the dispatch center via the communication unit.
The personal information and the information on the calling position are transmitted via the communication unit.
A third part which, when received, displays this information on the display part
The vehicle dispatching system, comprising:

8. The vehicle allocation system according to claim 2 , wherein the terminal device communicates with the vehicle allocation center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: a second communication unit configured to communicate with the terminal apparatus via the communication line, wherein the operating vehicles in the first radio communication unit that performs wireless communication, the first wireless communication unit from the operating vehicles Via the second communication unit, the AVM processing unit managing the operation of the commercial vehicle based on the position information and the state information received via the second communication unit. The calling position notified by the customer is output to the AVM processing unit to select a business vehicle that can match the specified information and is closest to the calling position, and the personal information and the calling position Information and the first
A second control unit for transmitting to the selected commercial vehicle via the wireless communication unit of, and the commercial vehicle includes a second wireless communication unit that performs wireless communication with the vehicle allocation center, A GPS device for detecting the position of the vehicle, a display unit for displaying information to crew members, and position information and status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit. Then, when the personal information and the information on the calling position are received via the second wireless communication unit, the third unit displays the information on the display unit.
And a vehicle control system.

9. The vehicle allocation system according to claim 3 , wherein the terminal device communicates with the vehicle allocation center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: A second communication unit that communicates with the terminal device via the communication line, and the identification information of the customer who owns the IC card
Database unit for pre-storing the designated information, a first wireless communication unit for wirelessly communicating with the business vehicle, and position information and status received from the business vehicle via the first wireless communication unit. Corresponding to the AVM processing unit that manages the operation of the commercial vehicle based on information, and the identification information received via the second communication unit
The specified information to be searched from the database unit, and the calling position notified by the customer via the second communication unit is output to the AVM processing unit to match the specified information.
And selecting a business vehicle that can be dispatched closest to the calling position and transmitting the personal information and the calling position information to the selected commercial vehicle via the first wireless communication unit. And a second wireless communication unit that wirelessly communicates with the vehicle dispatch center, a GPS device that detects the position of the own vehicle, and information to be displayed to crew members. And a position information and a status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit, and the personal information and the calling position are transmitted via the second wireless communication unit. And when receiving the information, the third information is displayed on the display unit.
And a vehicle control system.

10. The vehicle dispatch system according to claim 4 , wherein the terminal device communicates with the vehicle dispatch center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: A second communication unit that communicates with the terminal device via the communication line, and corresponds to the personal information of the customer who owns the IC card.
Database unit that stores the designation information in advance, a first wireless communication unit that wirelessly communicates with the business vehicle, and position information and status received from the business vehicle via the first wireless communication unit. Corresponding to the AVM processing unit that manages the operation of the business vehicle based on information, and the personal information received via the second communication unit
The specified information to be searched from the database unit, and the calling position notified by the customer via the second communication unit is output to the AVM processing unit to match the specified information.
And selecting a business vehicle that can be dispatched closest to the calling position and transmitting the personal information and the calling position information to the selected commercial vehicle via the first wireless communication unit. And a second wireless communication unit that wirelessly communicates with the vehicle dispatch center, a GPS device that detects the position of the own vehicle, and information to be displayed to crew members. And a position information and a status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit, and the personal information and the calling position are transmitted via the second wireless communication unit. And when receiving the information, the third information is displayed on the display unit.
And a vehicle control system .