JP2023060850A - System, method, apparatus, and program - Google Patents

Abstract

To provide a system for calculating a cost that a manager or a rent guarantor of a rental property charges a tenant when the tenant leaves the rental property.SOLUTION: A system equipped with at least one computer includes: special agreement term storage means which stores information on special agreement terms in a contract concluded between a tenant and a manager of a rental property when the tenant moves in, or special agreement term receiving means which receives an input of information on the special agreement terms in the contract concluded between the tenant and the manager of the rental property when the tenant moves in; and cost calculation means which calculates a cost that the manager of the rental property charges the tenant or a rent guarantor who guarantees rent for the rental property when the tenant leaves the rental property. The cost calculation means calculates the cost based on information on the special agreement terms. The information on the special agreement terms includes information on the cost to be paid by the tenant to the manager when the tenant leaves.SELECTED DRAWING: Figure 4

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for proceeding with procedures for settling moving-out expenses of a rental property.

BACKGROUND ART Hitherto, apartments, condominiums, detached houses, etc. have been rented. When a resident moves out of a rented house, the resident and the manager of the property will confirm the condition of the property in the presence of the resident, and after confirming the condition of the property, hand over the key and property, settle the moving-out expenses, etc. It is common to go through procedures to move out.

For the purpose of simplifying the procedures for moving out when the property is handed over, for example, when a resident of a rental property moves out, there is no need to check the status of the property in the presence of the property manager. , an eviction support system capable of performing eviction procedures is disclosed (see Patent Document 1). In addition, in order to avoid financial troubles when moving out, a security deposit return system is disclosed that can easily calculate the cost required for restoration to the original state at any time, that is, how much security deposit will be returned ( See Patent Document 2). In this way, there is a demand for more efficient eviction procedures.

Patent No. 6814376 JP 2020-027464 A

The present invention can solve, for example, any of the following problems. A first object of the present invention is to provide a system for calculating expenses charged to tenants by the manager of the rental property or the rent guarantor when the tenant moves out of the rental property. The second object of the present invention is to provide a system that enables the rent guarantor to pay the expenses billed to the tenant by the manager of the rental property when the tenant moves out of the rental property. . A third object of the present invention is to provide a system that accepts consent from the manager of the rental property or the rent guarantor to pay the tenant the expenses charged to the tenant when the tenant moves out of the rental property. be.

The subject of the present invention is
[1] A system comprising at least one computer device, wherein special clause storage means for storing information about special clauses in a contract signed by a resident with an administrator of a rental property when moving in, or A means for accepting special agreements that accepts input of information on special agreements in the contract concluded with the manager of the rental property at the time of moving in, and a rent that guarantees the administrator of the rental property or the rent of the rental property when the resident leaves the rental property The guarantor is provided with cost calculation means for calculating the cost to be billed to the resident, the cost calculation means calculates the cost based on the information on the special clause, and the information on the special clause is A system that contains information about expenses that a resident should pay to an administrator when moving out (here, "cost" is a concept that also includes an estimate of costs);
[2] The information on the special contract is related to the cost based on the type and unit price of scratches, damage, and/or stains on the rental property, the cleaning cost of the rental property, and/or the key replacement cost. The system according to [1];
[3] A state in which state information regarding the state of the rental property is received by operating the resident terminal operated by the resident of the rental property or the guarantor terminal operated by the rent guarantor who guarantees the rent of the rental property. The system according to [1] or [2], further comprising information receiving means, wherein the cost calculation means calculates the cost based on the information on the special contract and the state information;
[4] The cost calculation means receives the received state information based on the cost for making it possible to hand over from the state to the next resident, which is stored in association with the state information regarding the state in the rental property. The system according to [3] above, which calculates the cost according to;
[5] Payment processing execution means for executing payment processing from the rent guarantor to the administrator for the costs calculated by the cost calculation means, and information on the calculated costs to the guarantor terminal operated by the rent guarantor. Said [1] to [4], comprising a cost transmission means for transmitting and/or a payment processing registration means for registering that payment processing has been executed from the rent guarantor to the administrator for the calculated cost. A system according to any of
[6] A method executed in a system comprising at least one computer device, comprising a special contract storage step of storing information relating to special contract in a contract signed by a tenant with an administrator of a rental property at the time of moving in, or A special agreement reception step for accepting input of information on special agreements in the contract signed by the resident with the manager of the rental property at the time of moving in; or a cost calculation step of calculating the cost to be charged to the rent guarantor who guarantees the rent of the rental property, wherein the cost calculation step calculates the cost based on the information related to the special clause, The method, wherein the information about the special terms and conditions includes information about expenses payable by the resident to the manager when moving out;
[7] A system comprising at least one computer device, where the manager of the rental property charges the tenant according to a predetermined rule when the tenant leaves the rental property. Calculation means, payment processing execution means for executing payment processing from a rent guarantor who guarantees the rent of the rental property to the administrator for the costs calculated by the cost calculation means, information on the calculated costs, Expense transmission means for transmitting to the guarantor terminal operated by the guarantor, and/or payment processing registration means for registering that payment processing has been executed from the rent guarantor to the administrator for the calculated expenses. Prepare, system. ;
[8] A method performed in a system comprising at least one computer device, wherein the rent guarantee guarantees the rent of the tenant or the rental property by the manager of the rental property when the tenant moves out of the rental property. A cost calculation step for calculating the cost to be billed to a person according to a predetermined rule, and a payment process for the cost calculated in the cost calculation step from the rent guarantor who guarantees the rent of the rental property to the administrator. a payment processing execution step for transmitting information on the calculated cost to a guarantor terminal operated by the rent guarantor; and/or a transfer of the calculated cost from the rent guarantor to the administrator a payment process registration step of registering that the payment process has been performed;
[9] A system comprising at least one computer device, wherein when a resident leaves a rental property, the manager of the rental property or the rent guarantor who guarantees the rent of the rental property A cost transmitting means for transmitting information about the cost to be billed to a resident terminal operated by the resident, and a consent receiving means for receiving an input regarding the consent of the resident to pay the cost by operating the resident terminal. comprising a system;
[10] The cost is calculated by the manager or the builder who restores the rental property to a state where the next resident can move in, based on the conditions within the rental property. the system described;
[11] Consent information transmission means for transmitting consent information indicating that the input regarding the cost and consent has been received to a guarantor terminal operated by a rent guarantor and/or an administrator terminal operated by an administrator. , the system according to the above [9] or [10];
[12] Payment processing execution means for executing payment processing from the rent guarantor to the manager, second cost transmission means for transmitting information on the cost to the guarantor terminal, and/or the cost , payment processing registration means for registering that payment processing has been executed from the rent guarantor to the administrator;
[13] If the expenses include expenses other than those stipulated in the contract signed by the tenant with the manager of the rental property at the time of moving in, after receiving the input related to the consent, the payment processing execution means Execute the payment processing of the expenses, and the consent by the consent receiving means when the expenses do not include expenses other than the items stipulated in the contract concluded by the tenant with the manager of the rental property at the time of moving in The system according to [12] above, wherein the payment processing execution means executes the payment processing of the cost without receiving an input regarding
[14] State information receiving means for receiving state information regarding the state of the rental property by operating the tenant terminal or the guarantor terminal operated by the rent guarantor; and calculating the cost based on the state information. If the cost calculated by the manager or constructor based on the condition of the rental property is higher than the cost calculated by the cost calculation means, or if the manager or the contractor The conditions within the rental property that serve as the basis for the costs calculated by the person based on the conditions within the rental property include conditions that differ from the conditions within the rental property that serve as the basis for the costs calculated by the cost calculation means. the system according to [12] or [13] above, wherein the payment processing execution means executes the payment processing of the fee after receiving the input regarding the consent;
[15] State information reception means for receiving state information regarding the state of the rental property by operating the tenant terminal or the guarantor terminal operated by the rent guarantor; and calculating the cost based on the state information. If the cost calculated by the manager or constructor based on the condition of the rental property is not higher than the cost calculated by the cost calculation means, or if the manager or the contractor The conditions within the rental property that serve as the basis for the costs calculated by the person based on the conditions within the rental property include conditions that differ from the conditions within the rental property that serve as the basis for the costs calculated by the cost calculation means. The system according to [12] or [13] above, wherein the payment processing executing means executes the payment processing of the cost without receiving input regarding the consent from the consent receiving means when there is no input;
[16] A method performed in a system comprising at least one computer device, wherein the manager of the rental property or the rent guarantor who guarantees the rent of the rental property when the tenant moves out of the rental property. A cost transmission step of transmitting information about the cost to be billed from the resident to the resident terminal operated by the resident; a receiving step;
[17] When a resident moves out of a rental property, information regarding expenses to be charged to the resident by the manager of the rental property or the rent guarantor who guarantees the rent of the rental property is received from another computer device. consent input means for receiving an input regarding consent to pay the cost by operation by the resident, and consent notification means for transmitting a notice regarding consent to pay the cost to another computer device. a device comprising;
[18] When the resident moves out of the rental property, the information on the expenses to be charged to the resident by the manager of the rental property or the rent guarantor who guarantees the rent of the rental property Cost receiving means for receiving from a computer device, consent input means for receiving an input regarding consent to pay the cost through operation by the resident, and notification regarding consent to pay the cost to other computer devices. A program that acts as a consent notification means;
[19] A method executed in a computer device, wherein when a resident moves out of a rental property, the manager of the rental property or the rent guarantor who guarantees the rent of the rental property bills the resident. A cost receiving step of receiving information about the cost from another computer device, a consent input step of receiving an input regarding consent to pay the cost by an operation by the resident, and a notification regarding consent to pay the cost, sending a notification of acceptance to another computing device;
can be solved by

Advantageous Effects of Invention According to the present invention, it is possible to provide a system for calculating expenses to be charged to a resident by a manager of a rental property or a rent guarantor when the resident moves out of the rental property. Moreover, according to the present invention, it is possible to provide a system that enables the rent guarantor to pay the expenses billed to the tenant by the manager of the rental property when the tenant moves out of the rental property. In addition, according to the present invention, it is possible to provide a system in which, when a resident moves out of a rental property, the administrator of the rental property or the rent guarantor accepts consent to pay the resident the expenses charged to the resident. .

1 is a block diagram showing the configuration of a system according to an embodiment of the invention; FIG. It is a block diagram which shows the structure of the resident|tenant terminal concerning embodiment of this invention. 1 is a block diagram showing the configuration of a server device according to an embodiment of the present invention; FIG. FIG. 10 is a diagram showing a flowchart of eviction support processing in the eviction support system according to the embodiment of the present invention; FIG. 4 is a diagram showing a flowchart of information input processing in the evacuation support system according to the embodiment of the present invention; It is a figure which shows an example of the display screen of the resident terminal concerning embodiment of this invention. FIG. 4 is a diagram showing a flowchart of first estimate calculation processing in the evacuation support system according to the embodiment of the present invention; It is a figure which shows an example of the expense table concerning embodiment of this invention. FIG. 4 is a diagram showing a flowchart of notification processing in the evacuation support system according to the embodiment of the present invention; FIG. 9 is a diagram showing a flowchart of a second estimate calculation process in the evacuation support system according to the embodiment of the present invention; FIG. 5 is a diagram showing a flowchart of consent determination processing in the evacuation support system according to the embodiment of the present invention; It is a figure which shows an example of the expense management table concerning embodiment of this invention. FIG. 4 is a diagram showing a flowchart of first payment processing in the evacuation support system according to the embodiment of the present invention; FIG. 9 is a diagram showing a flowchart of second payment processing in the moving out support system according to the embodiment of the present invention;

Embodiments of the present invention will be described below, but the present invention is not limited to the following embodiments as long as they do not violate the gist of the present invention. Note that the order of each process included in the following flowchart is not particularly limited, and can be designed as appropriate. For example, the order of each process forming a flowchart is random as long as there is no contradiction or inconsistency in the contents of the process. Also, some of the processes included in the flowchart may not be executed, and new processes may be added to the processes forming the flowchart.

FIG. 1 is a block diagram showing the configuration of a system according to an embodiment of the invention. As shown, the system comprises a resident terminal 1, a server device 2, a communication network 3, an administrator terminal 4, a builder terminal 5, and a guarantor terminal 6. In addition, below, the system according to the embodiment of the present invention may be referred to as an eviction support system.

A resident terminal 1 is operated by a resident of a rental property. The resident terminal 1 can be connected for communication with the server device 2 via the communication network 3 . Also, the evacuation support system may be composed of a plurality of resident terminals 1 . In addition, below, a rental property may be represented as a "property."

The administrator terminal 4 is operated by an administrator who manages the property (for example, a person in charge of a property management company or an owner of the property). It may be of a portable type and carried by the administrator when the administrator moves.

The builder terminal 5 is operated by the builder (person in charge of the construction company) who repairs the rental property after moving out at the request of the manager and restores the rental property to a state where the next resident can move in. Like the administrator terminal 4, it may be a stationary type installed in a construction company's office or the like, or a portable type carried by the builder when the builder moves.

The guarantor terminal 6 subrogates the rent of the rental property paid by the tenant and the expenses charged to the tenant by the manager of the rental property when the tenant moves out of the rental property (also called moving-out expenses). It is operated by the rent guarantor who guarantees that the rent is guaranteed, and like the administrator terminal 4, it may be a stationary type installed in the office of the guarantee company, etc., or a portable type that can be used when the rent guarantor moves. It may be carried by the rent guarantor.

The administrator terminal 4 , the builder terminal 5 , and the guarantor terminal 6 can communicate with the server device 2 via the communication network 3 as with the resident terminal 1 . Also, the evacuation support system may be composed of a plurality of administrator terminals 4 , a plurality of builder terminals 5 , and a plurality of guarantor terminals 6 .

Here, the rent guarantor is, for example, a rent guarantee company that has a contract with the tenant to pay the rent and move-out expenses on behalf of the tenant, an employee of the rent guarantee company, or Refers to a person entrusted by a rent guarantee company. The rent guarantor pays the rent and moving-out costs to the property manager on behalf of the tenant if the tenant is unable to pay the rent or moving-out costs or if the payment is delayed. Therefore, the property manager can eliminate anxiety about income from rental management. Residents can rent the property without a guarantor.

In addition, the moving-out cost is the cost that the resident needs to pay to the manager when moving out, and means the cost that the resident should bear. The move-out cost includes the cost of restoring the property to its original state (also called repair cost or repair cost) necessary to make the property to be handed over to the next tenant. In addition, moving out costs are calculated by adding or subtracting fixed costs, unpaid rent, rent for the month of moving out, security deposit, etc. separately specified in the special clauses of the rental contract to the cost of restoration to the original state. If the rent guarantor concludes a contract with the tenant that guarantees the rent and move-out costs, the move-out costs can be said to be the cost charged to the tenant by the rent guarantor. In other words, the moving-out cost is also the cost that the rent guarantor pays on behalf of the tenant.

The evacuation support system may include both the manager terminal 4 and the builder terminal 5, or may include only one of the manager terminal 4 and the builder terminal 5. FIG.

The resident terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input unit. Examples thereof include conventional mobile phones, tablet terminals, smartphones, and desktop/notebook personal computers. Similarly, the administrator terminal 4, the builder terminal 5, and the guarantor terminal 6 are not particularly limited as long as they are computer devices having a display screen and an input section.

FIG. 2 is a block diagram showing the configuration of the resident terminal according to the embodiment of the present invention. The resident terminal 1 comprises a control section 11, a RAM 12, a storage section 13, a graphics processing section 14, a communication interface 15, and an interface section 16, which are connected by an internal bus.

The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes programs stored in the storage unit 13 and controls the resident terminal 1 . A RAM 12 is a work area for the control unit 11 . The storage unit 13 is a storage area for storing programs and data. The control unit 11 reads programs and data from the RAM 12 and processes them. The control unit 11 outputs a drawing command to the graphics processing unit 14 by processing the program and data loaded into the RAM 12 .

The graphics processing unit 14 is connected to the display unit 18 . The display unit 18 has a display screen 19 . When the control unit 11 outputs a drawing command to the graphics processing unit 14 , the graphics processing unit 14 outputs a video signal for displaying an image on the display screen 19 . Here, the display unit 18 may be a touch panel having a touch sensor.

The communication interface 15 can be connected to the communication network 3 wirelessly or by wire, and can transmit and receive data to and from the server device 2 via the communication network 3 . Data received via the communication interface 15 is loaded into the RAM 12 and arithmetically processed by the control unit 11 . An external memory 17 (for example, an SD card or the like) is connected to the interface section 16 .

The administrator terminal 4, the builder terminal 5, and the guarantor terminal 6 have the same configuration as the resident terminal 1. For example, the control unit, RAM, storage unit, graphics processing unit, communication interface, interface are connected by an internal bus.

FIG. 3 is a block diagram showing the configuration of the server device according to the embodiment of the invention. The server device 2 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, which are connected by an internal bus.

The control unit 21 includes a CPU and a ROM, executes programs stored in the storage unit 23 , and controls the server device 2 . Also, the control unit 21 has an internal timer for measuring time. A RAM 22 is a work area for the control unit 21 . The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads programs and data from the RAM 12 and executes program execution processing based on information received from the resident terminal 1 or the like.

In the embodiment of the present invention, the server device 2 is used to store various types of information, transmit and receive various types of information, calculate costs, and the like. It may be achieved by ledger technology. A blockchain network can be built as a private network or as a public network. By managing information with blockchain, it is possible to maintain security and prove to system users that data has not been tampered with.

Before using the eviction support system, the resident applies to the manager of the property to move out of the rented property. Residents manage application forms filled with necessary information such as the property name, room number, contractor, contact information of the contractor, expected move-out date, desired contract termination date, etc. by fax, mail, or e-mail. Submit to the person.

The administrator who has received the application form will issue the URL of the website where the program can be downloaded so that the resident can download the application program for using the eviction support system. The URL is communicated to the guarantor. A resident or a rent guarantor can operate the resident terminal 1 or the guarantor terminal 6 to access the issued URL and download an application program for using the eviction support system.

It should be noted that the URL may not be issued when the number of years of residency of the resident is longer than or equal to a predetermined period. If you have lived in the property for a long time, there tends to be more scratches and damages that occurred when you moved in, so it is better to carry out the property handover procedure in the presence of the tenant and the manager, without using the move-out support system. This is because there are cases where it is preferable.

On the scheduled date of moving out, or before the scheduled date of moving out, the resident must move out of the property and complete the procedures for moving out. Residents who are scheduled to move out use the downloaded move-out support system to complete procedures for moving out and to settle moving-out expenses.

[Exit Support Processing]
First, the moving out support processing in the moving out support system will be described. FIG. 4 is a diagram showing a flowchart of the leaving support process in the leaving support system according to the embodiment of the present invention.

First, before moving out, the resident activates an application program downloaded to the resident terminal 1 and accesses the server device 2 to log in to the eviction support system. Then, an information input process for inputting information about the property is executed at the resident terminal 1 (step S1). In the information input process, the resident inputs information on the rental contract including special clauses contracted with the property manager before moving in, and information on scratches, stains, and/or damage in the property. The information input by the information input process is associated with a property (for example, a property name or a property ID that can identify the property) or a resident (for example, the name or a resident ID that can identify the resident), or and stored in the storage unit 23 of the server device 2 in association with the resident. Details of the information input processing will be described later.

In addition, although the case where information input processing is executed at the resident terminal 1 will be described below, the information input processing may be executed at the guarantor terminal 6 instead of the resident terminal 1 .

Next, based on the information input in step S1, the server device 2 executes a first estimate calculation process for calculating a first estimate (step S2). Calculation of the first estimate is performed according to a predetermined rule, although not particularly limited. Details of the predetermined rule will be described later. The contents of the calculated first estimate are displayed on the resident terminal 1 . The "first estimate" is calculated based on the information entered in the information input process and/or information on the special clauses of the lease contract signed with the manager or landlord when the tenant moves in. is. In addition, the information on the special agreement includes information on expenses that the resident should pay to the manager when moving out.

The "first estimate" is an estimate of the cost (move-out cost) charged by the manager or the rent guarantor when the tenant moves out of the rental property. The first estimate that is calculated includes information regarding the items to be charged, the quantities for the items, the amount per item, and/or the total cost to be charged. Also, the calculated first estimate is stored in the storage unit 23 of the server device 2 in association with the property and/or the resident. In addition, the item billed in the estimate, the quantity related to the item, the billing breakdown such as the amount of each item, and the information related to the estimate such as information on the total billed cost may be referred to as "estimate content". The details of the first estimate calculation process will be described later.

Next, notification processing is executed (step S3). In the notification process, at least part of the information about the state inside the property input at the resident terminal 1 is transmitted to the manager terminal 4 or the builder terminal 5 via the server device 2 . For example, in addition to information for specifying the property (for example, property address and property name), image data transmitted from the resident terminal 1 in step S24 described later, etc., can be sent from the server device 2 to the administrator terminal 4 or It is transmitted to the builder terminal 5 .

Next, a second estimate calculation process for calculating a second estimate is executed by operating the manager terminal 4 or the builder terminal 5 (step S4). While referring to the transmitted information, the manager or builder visits the property after moving out, visually confirms the state of the property, and calculates the second estimate. Unlike the first estimate, the second estimate is an estimate that is calculated after actually visually confirming the interior of the property, and includes an estimate that is calculated without using a computer device such as the server device 2 or the like. Calculation of the second estimate is not particularly limited, but may be performed according to a predetermined rule similar to that of the first estimate.

Here, the "second estimate" is an estimate of the cost (move-out cost) charged by the manager or rent guarantor when the tenant moves out of the rental property. In addition, it is a calculated estimate and can be said to be a fixed move-out cost. It can be said that the second estimate is calculated by the manager or the builder based on the conditions inside the rental property. The second estimate includes not only an estimate calculated by operating the administrator terminal 4 or the builder terminal 5, but also an estimate calculated without using a computer device such as the server device 2. The second estimate includes information regarding the items to be billed, the quantity associated with the items, the amount per item, and/or the total cost to be billed.

Next, acceptance determination processing is executed (step S5). In the acceptance determination process, information related to special agreements and/or the first estimate and the second estimate, which are stored in the server device 2 in association with the property and/or the tenant, are billed items and quantities related to the items. , the amount for each item, and/or the total amount of charges billed, to determine whether or not consent from the resident to pay the move-out fee is required for the payment of the move-out fee in the payment process described later. . The details of the acceptance determination process will be described later.

Next, payment processing is executed for the costs calculated by the first estimate calculation means or the second estimate calculation process (step S6). The payment process is a process in which a resident or a rent guarantor pays the administrator the costs charged in the first estimate or the second estimate. It can also be said that this is a process in which the resident pays the rent guarantor the cost of the first estimate or the second estimate subrogated by the rent guarantor. In addition, in the consent determination process of step S5, when it is determined that the consent of the resident is not necessary, the first payment process is executed. On the other hand, when it is determined that the consent of the resident is required, the second payment processing is executed. Details of the first payment process and the second payment process will be described later. After these steps S1 to S6, the leaving support process ends.

[Information input processing]
Next, information input processing (step S1) in the evacuation support system will be described. FIG. 5 is a diagram showing a flowchart of information input processing in the evacuation support system according to the embodiment of the present invention. First, a resident scheduled to move out activates an application program downloaded to the resident terminal 1 and accesses the server device 2 to log in to the vacating support system (step S11).

The resident operates the resident terminal 1 to agree to the terms of use of the move-out support system, and inputs necessary information such as the name of the contractor of the property to move out (step S12). You can also enter the date you plan to move out. The entered contractor name and the like are transmitted to the server device 2 and stored in the storage unit 23 of the server device 2 .

Next, the resident operates the resident terminal 1 to input contract information such as the resident's identification card, rental contract, and special clauses of the rental contract (step S13). The display screen of the resident terminal 1 may display a message requesting transmission of image data of the resident's identification card or rental agreement. A resident operates the resident terminal 1 to transmit image data of an identification card and/or a rental contract to the server device 2 . The transmitted image data is stored in the storage unit 23 of the server device 2 . In addition, information on the special agreement is stored in an expense management table, which will be described later, in association with the property and/or the resident. In addition, when entering contract information, etc., options for items to be entered are displayed on the display screen of the resident terminal 1, and when one of the options is selected, the selected item can be entered. good. The displayed options include, for example, information on identification of the resident, rental contract, special clauses of the rental contract, and the like.

It should be noted that input of tenant information, scheduled move-out date, desired contract end date, rental contract information, and/or special clauses of the rental contract must be performed in advance at a terminal other than the resident terminal 1 (for example, the administrator terminal 4 ) and stored in the storage unit 23 of the server device 2 or the like. In other words, in step S1, it is possible to register information about the special clause in the server device 2 before the resident performs information input processing for moving out of the rental property. In this case, the information from steps S12 to S15 can be input by logging in to the evacuation support system in step S11. In other words, a different URL may be issued for each resident who leaves.

The image data transmitted from the resident terminal 1 may be captured in advance by the camera function of the resident terminal 1 and saved, or may be captured by activating the camera function during execution of this application program. can also be used. As for the image data of the identification card and rental agreement, the resident can be requested to send a plurality of image data. For example, in the case of transmitting an identification card such as a driver's license, it is also possible to request the transmission of image data for both the front side and the back side. Alternatively, if you are sending a rental contract, you may request to send image data of each page of a multi-page rental contract, a part of that page, or a page with special clauses. can.

Here, the special clause of the rental contract (also called special clause) is defined in the rental contract, etc., to the effect that the resident will separately bear the repair expenses related to moving out in a predetermined case. Therefore, it is necessary to refer to the special contract when calculating the moving out fee. Special clauses in the rental contract include, for example, repair costs for repairing or replacing discolored crosses such as tobacco tar, repair costs for repairing graffiti, nail holes, or screw holes, heavy items Repair costs for repairing dents in tatami mats, floor materials, etc. due to installation, replacement costs for replacing water supply packings due to deterioration of water supply packings, costs for adjusting ball taps of flush toilets, etc., to repair electrical burns It is stated that the resident will bear the cost of repairs, the cost of waxing the floor, the cost of replacing tatami mats, fusuma, or shoji when moving out. good too. In addition, it may be stated that a predetermined expense item is not considered to be deterioration over time and that the resident bears the expense. In addition, it is preferable that the special clause describes the specific amounts of the expense items and the proportion of the expense to be borne by the resident. For example, in the special contract clause, as a cost item to be borne by the resident, the full amount of the room cleaning fee is borne, and the type and size of the room (for example, 1R, 1K, property exceeding ^50m2 , etc.) In addition, a specific upper or lower limit of the cost may be stated, or the fact that the full amount of tatami cover replacement / fusuma replacement / shoji cover replacement will be borne, and the specific lower limit of the cost for each tatami cover replacement, etc. The upper limit or lower limit of the specific cost for replacement of shoji/fusuma per side may be stated.

Information relating to the special clauses of the rental contract in the moving out support system according to the embodiment of the present invention is not particularly limited as long as it describes the cost items and the amounts related to the cost items. As information on special agreements, in addition to the cost items listed in the above special agreements, for example, the type of scratches, damages, and/or stains on the rental property and the repair of the scratches, damages, and/or stains costs based on the unit price of the rental property, cleaning costs for cleaning various parts of the rental property, and/or related to key replacement costs. In addition, the information on special clauses may also include information about the payment of a penalty in the event that the lease contract is canceled due to the convenience of the resident during the contract period.

When entering information on the special clauses of the rental contract, the resident or administrator operates the resident terminal 1 or administrator terminal 4 to Enter the amount for each item. Input of information on special provisions is performed, for example, as follows. On the display screen of the resident terminal 1 or the administrator terminal 4, options of expense items to be borne by the resident who is the borrower when moving out are displayed. The displayed options include, for example, room cleaning costs, air conditioner cleaning costs for cleaning or disinfecting air conditioners installed in the property, gas stoves installed in the property, dishwashers, etc. Equipment cleaning cost for disinfection, key exchange cost for exchanging the key of the rental property, dirt repair cost for repairing stains, scratch repair cost for repairing scratches, damage repair cost for repairing damage etc. Cost items may include information regarding the extent or degree of cleaning, disinfection, or repair.

When one of these options is selected by the resident terminal 1 or the manager terminal 4, it becomes possible for the resident to input the amount of money to be borne for each selected expense item. In addition, it is possible to input information about the range and degree described in the expense item. The input expense item and the amount to be borne by the resident are stored in the storage unit 23 of the server device 2 in association with the property and/or the resident. It should be noted that the expense items and the amounts to be borne by residents may be registered in advance for each property. In this case, if the property is selected, it is possible to specify the cost items to be borne by the resident in relation to the special contract and the amounts related to the cost items.

In step S13, when the contract information such as the information on the special clause is entered, the display screen of the resident terminal 1 displays a message requesting the entry of the address of the contracted property. The resident operates the resident terminal 1 to input the address of the property to be moved out (step S14). The input property address is transmitted to the server device 2 and stored in the storage unit 23 of the server device 2 . Note that if the address of the property can be extracted from the image data of the rental contract, the process of step S14 may be omitted.

In step S14, when the address of the property is entered, a message is displayed on the display screen of the resident terminal 1 requesting the input of the number of years the resident has lived in the property. The resident operates the resident terminal 1 to input the number of years of residence (step S15). On the display screen of the resident terminal 1, for example, options such as "less than 2 years", "2 years to less than 4 years", "4 years to less than 6 years", and "6 years or more" are displayed. You can choose your answer from the options below.

For example, it is possible to change the cost to be borne by the resident at the time of moving out according to the number of years of residence of the resident. Specifically, the shorter the resident's length of residence, the higher the cost when moving out, and the longer the resident's length of residence, the lower the cost when moving out. In addition, as the number of years of residence increases, it is necessary to consider the aging deterioration of the facilities in the property, and it is possible to change the ratio of the cost burden paid by the tenant when moving out. The input number of years of residence is transmitted to the server device 2 . The transmitted years of residence are stored in the storage unit 23 of the server device 2 .

In step S15, when the number of years of residence is input, a message is displayed on the display screen of the resident terminal 1 requesting input of whether or not there is a problem with the facilities. The resident operates the resident terminal 1 and inputs whether or not there is a problem with the facilities in the property (step S16). Equipment includes, for example, a shoebox, a bathroom dryer, a washing machine, an air conditioner, a closet, and the like. On the display screen of the resident terminal 1, for example, "shoe box", "bathroom dryer", "washing machine", "air conditioner", "closet", and "no problem" are displayed, and the resident can select these options. Answers can be selected from the options. It is also possible to configure such that items displayed as options on the display screen of the resident terminal 1 are automatically changed according to the property to be vacated.

The resident can select not only one option but also two or more options from a plurality of options for the defective facility. For example, two of "bathroom dryer" and "air conditioner" can be selected. However, if you select "no fault", you cannot select any other option. The entered answer is transmitted to the server device 2 and stored in the storage section 23 of the server device 2 .

In step S16, when an input about the trouble with the facilities is made, a message requesting an input about whether or not to smoke is displayed on the display screen of the resident terminal 1 . The resident operates the resident terminal 1 to input whether or not he/she smokes (step S17). Options of "Yes" and "No" are displayed on the display screen of the resident terminal 1, and one of the options is selected by the resident.

If the resident smokes in the property, it is necessary to wash the room so that the smell, etc. generated from the room as a result of smoking does not come out. There is an additional charge for cleaning. The input information about the smoking status is transmitted to the server device 2 and stored in the storage unit 23 of the server device 2 .

In step S17, when the input of the presence or absence of smoking is completed, the display screen of the resident terminal 1 displays a message requesting the input of the presence or absence of raising a pet. The resident operates the resident terminal 1 to input whether or not the resident has a pet (step S18). Options of "Yes" and "No" are displayed on the display screen of the resident terminal 1, and one of the options is selected by the resident. If the resident keeps a pet in the property, the expenses that the resident bears when moving out may be added. The input information about whether or not a pet is raised is transmitted to the server device 2 and stored in the storage unit 23 of the server device 2 .

In step S18, when the input of whether or not pets are kept is completed, the display screen of the resident terminal 1 displays a message requesting input of information regarding scratches, stains, or damage. The resident confirms whether or not there are scratches, stains, or damage caused by the resident's negligence on the floor, walls, etc. of the property, and then inputs the information to the resident terminal 1 (step S19). For example, "scratch", "dirt", "damage", and "none" are displayed as options on the display screen of the resident terminal 1, and the resident can select an answer from these options. The answer input in step S19 is transmitted to the server device 2 and stored in the storage section 23 of the server device 2. FIG.

In step S20, the resident terminal 1 or the server device 2 determines whether or not "scratch", "dirt", or "damage" is selected in step S19. If "Scratch", "Dirty", or "Damage" is selected in step S19 (Yes in step S20), the process proceeds to step S21. ) proceeds to step S2 without going through steps S21 to S24.

If "scratch", "dirt", or "damage" is selected in step S19, a message is displayed requesting input of the degree of damage, dirt, or damage. The resident operates the resident terminal 1 and inputs the degree of damage, dirt, and damage (step S21). For example, when "scratches" is selected in step S19, a plurality of pre-registered images with different degrees of scratches are displayed on the display screen of the resident terminal 1. FIG. The resident can select from among these multiple images an image that is considered to be of the same degree as the actual damage in the property to be vacated. With such a configuration, the resident can accurately register the actual degree of damage in the evacuation support system. At step S<b>21 , the input answer is transmitted to the server device 2 and stored in the storage section 23 of the server device 2 . In the following description, scratches, stains, and breakage may be referred to as scratches or the like.

Further, when "dirt" is selected in step S19, a plurality of pre-registered images with different levels of dirt are displayed on the display screen of the resident terminal 1, and the resident can view these images. From among the images, one can select an image that is considered to be comparable to the actual degree of dirt in the property to be vacated. When "Damaged" is selected in step S19, a plurality of images with different degrees of damage are displayed in the same way as when "Scratches" and "Dirt" are selected, and the resident can view these multiple images. An image can be selected from among which appears to be comparable to the actual degree of damage in the property to be vacated.

The cost to be borne by the resident when moving out also changes according to the image indicating the degree of damage, dirt, and damage selected in step S21. For example, nine levels of images with different degrees of scratches are registered, and the larger the scratches on the image selected by the resident, the higher the cost to be borne by the resident when moving out. Similarly, with respect to dirt and damage, the greater the degree of dirt and damage, the higher the cost to be borne when moving out. In this case, the images were classified into three categories, such as three images with relatively small scratches, three images with medium scratches, and three images with large scratches, and the images in the same category were selected. In this case, the costs to be borne at the time of moving out may be the same.

In step S21, when the degree of damage, dirt, or damage is entered, a message is displayed requesting the input of which room of the property to be vacated has the damage, dirt, or damage. The resident operates the resident terminal 1 to input which room the scratch, dirt, or damage entered in step S21 belongs to (step S22). As options on the display screen of the resident terminal 1, for example, "entrance", "kitchen", "living room", "bath/toilet", "closet", "Western style 1", "Western style 2" are displayed, The resident can select an answer from these options.

It should be noted that it is also possible to configure such that the room items displayed as options on the display screen of the resident terminal 1 are automatically changed according to the property to be vacated. At step S<b>12 , the input answer is transmitted to the server device 2 and stored in the storage section 23 of the server device 2 .

In step S22, when the room in which the scratch, stain, or breakage entered in step S21 belongs is input, the part of the room in which the scratch, stain, or breakage belongs is input. You will be prompted to The resident operates the resident terminal 1 to input which part of the room selected in step S22 the scratch, dirt, or damage input in step S21 is (step S23). For example, "ceiling/wall", "floor", and "other" are displayed as options on the display screen of the resident terminal 1, and the resident can select an answer from these options. At step S<b>23 , the input answer is transmitted to the server device 2 and stored in the storage section 23 of the server device 2 .

In step S23, when the part of the room where the scratch, stain, or damage entered in step S21 belongs, the image data of the part with the scratch, stain, or damage is sent. You will be prompted to The resident operates the resident terminal 1 to transmit the image data to the server device 2 (step S24). Image data about scratches, stains, or breakage transmitted from the resident terminal 1 may be captured in advance by the camera function of the resident terminal 1 and saved. It is also possible to activate the function and use the captured image. The transmitted image data is stored in the storage unit 23 of the server device 2 .

The scratches, stains, and damages to be input in steps S21 to S24 are assumed to be scratches, stains, and damages caused by the resident's negligence. It is also possible to input the fact that it is scratched, soiled, or damaged. If a scratch, stain, or damage that has occurred since the beginning of the move-in is entered, in step S31 described later, the cost for restoration to the original condition will not be calculated for the scratch, stain, or damage. can. Scratches, stains, and damage that have occurred since the time of moving in can be registered in advance in the server device 2 in association with the property by the administrator's operation of the administrator terminal 4 . In this case, even if you do not enter the fact that it is a scratch, stain, or damage that occurred from the time you moved in, it is possible to configure the structure so that the cost of restoration to the original state will not be calculated for the registered scratch, stain, or damage. can.

When the processing of steps S21 to S24 is completed, the process returns to step S19, and the display screen of the resident terminal 1 again displays a message requesting input of information regarding scratches, stains, or damage. If there are already scratches, stains, and damages other than the scratches, stains, and damages input in steps S21 to S24, the processing of steps S19 to S24 is repeated for the remaining scratches, stains, and damages. . The resident selects the option of “none” displayed on the display screen of the resident terminal 1 in step S19 after completing the input of all the scratches, stains, and damages.

It should be noted that the display screen of the resident terminal 1 may display images and explanations indicating the degree of damage, dirt, and damage to be input by the resident at any timing from steps S11 to S19. As the image indicating the degree of damage, dirt, or damage, it is preferable to display the image of the lightest degree of damage, dirt, or damage registered in advance in the server device 2 . Also, in step S19, when the option of "none" is selected, a sentence such as "Did you finish inputting the scratches, stains, and damage similar to this one?" By displaying the information on the display screen of the resident terminal 1, the resident may confirm whether or not the damage, dirt, and damage to be entered have been entered. Also, the processing of steps S21 to S24 may be executed in a different order.

If the option "none" is selected at step S19 (No at step S20), the repeated processing from steps S19 to S24 is terminated. The information input process ends through steps S11 to S24. The information input to the resident terminal 1 in steps S15 to S24 can be said to be state information regarding the state of the rental property.

Next, the display screen 19 of the resident terminal 1 in the evacuation support system of the present invention will be described. FIG. 6 is a diagram showing an example of the display screen of the resident terminal according to the embodiment of the present invention. FIG. 6 shows a display screen when inputting the number of years of residence in step S15 and inputting an equipment defect in step S16. In step S14, when the resident inputs the address of the property, a question 32a and options 33a are displayed together with the questioner mark 31a. As a question 32a, "Please tell me how many years you have lived" is displayed. “Less than 2 years”, “2 years to less than 4 years”, “4 years to less than 6 years”, and “6 years or more” are displayed as options 33a. The resident can select either of these options 33a. When the resident selects one of the options 33a, the selected answer is displayed.

When the resident selects "Less than 2 years" from the options 33a, "Less than 2 years" is displayed as the answer 34a. After the answer 34a is displayed, the question 32b and the option 33b are displayed together with the questioner mark 31b. As a question 32b, "Is there a problem with the equipment?" is displayed. As options 33b, "shoe box", "bathroom dryer", "washing machine", "air conditioner", "closet", and "no problem" are displayed. The resident can operate the resident terminal 1 to select one of these options 33b. When the resident selects one of the options 33b, the selected answer is displayed. For example, when the resident selects "bathroom dryer" from the options 33b, "bathroom dryer" is displayed as the answer 34b.

FIG. 6 shows the display screen when inputting the number of years of residence in step S15 and inputting the failure of equipment in step S16. When the resident operates the resident terminal 1 and answers the displayed question or message, the next question, message or option is displayed.

[First estimate calculation process]
Next, the first estimate calculation process in step S2 will be explained. FIG. 7 is a diagram showing a flowchart of the first estimate calculation process in the evacuation support system according to the embodiment of the present invention. The first estimate calculation process is a process of calculating the first estimate by the server device 2 based on the information transmitted from the resident terminal 1 after the information input process is completed. The first estimate calculation process and the second estimate calculation process described later are the costs charged to the tenant by the manager of the rental property or the rent guarantor who guarantees the rent of the rental property when the tenant moves out of the rental property. It can be said that it is a process to calculate Also, the calculation of the cost is calculated based on the information on the special contract. In the first estimate calculation process, for example, based on the state information transmitted from the resident terminal 1 and the information described in the special agreement, the moving out fee is calculated according to a predetermined rule such as calculating the first estimate. processing takes place. Specifically, the first estimate can be calculated based on the later-described cost table stored in the server device 2 from the information described in the state information and the special contract.

In the first estimate calculation process, first, in steps S19 to S24, each of the plurality of pieces of information regarding scratches, dirt, and damage transmitted from the resident terminal 1 is handed over to the next resident based on the cost table. The cost of restoration to the original state is calculated (step S31).

The cost table associates and stores state information regarding the state of the rental property and the cost for making the state ready for handing over to the next resident. The cost table is stored in the storage unit 23 of the server device 2. FIG. In addition, there is not just one type of cost table, but multiple cost tables that differ for each type of room, such as the entrance, kitchen, living room, bath/toilet, closet, western-style room, and Japanese-style room. there is Even for the same room, a plurality of different cost tables are provided for each portion of the room that requires repair, such as the ceiling, walls, and floor. Furthermore, a plurality of different cost tables are provided for each type of defects such as scratches, stains, and damages, even for the same type of room and the same location. In other words, a plurality of different cost tables are set according to the type of room, the portion of the room that needs repair, and the type of defect.

In these cost tables, the state of scratches, stains, or damage in the property is stored in association with the repair cost for making the property ready for handing over from the defective state to the next tenant. For example, in step S21, if nine levels of images indicating the degree of damage, dirt, or damage can be selected, the repair costs are set in the cost table according to each level.

FIG. 8 is a diagram showing an example of a cost table according to the embodiment of the invention. The cost table 40 stores the degree of damage 41 and the cost 42 for repairing the damage in association with each other. The numbers "1" to "9" of the degree of flaw 41 in FIG. 8 correspond to, for example, the image of the flaw selected in step S21, and the smaller the number, the smaller the degree of flaw. . According to the cost table 40 of FIG. 8, the same amount is set for the 1st to 3rd stages with a relatively small degree of damage, and the same amount is set for the 4th to 6th stages with a moderate degree of damage. Furthermore, the same amount is set for the 7th to 9th stages, which have a large degree of scratches. For example, in step S21, if the image is input as having a flaw of the fourth stage and is transmitted to the server device, the cost will be "5,000 yen".

Note that the cost table 40 does not have the same cost 42 set for every three stages as shown in FIG. 8, but may have different costs 42 set for all of the nine stages. Also, the costs 42 set in these cost tables 40 may be costs per unit area. In this case, the repair cost is calculated by multiplying the cost per unit area by the floor, wall, or ceiling area of the room in need of repair.

Further, in step S13, as information on the special agreement, the types of scratches, damages and/or stains and costs based on the unit price for repairing the scratches, damages and/or stains are input and sent to the server device 2. In that case, the cost 42 in the cost table 40 may be set based on the information on the special agreement. For example, if the information related to the special agreement is "2,000 yen will be charged for each scratch less than 3 cm", the cost for the first and second stages corresponding to the degree of scratch less than 3 cm will be reduced by 2. ,000 yen. As a result, it is possible to calculate an estimate of moving-out expenses that is more in line with the contract details.

In step S31, after calculating the repair cost for repairing each of the scratches, stains, and damages for the information on the plurality of scratches, stains, and damages transmitted from the resident terminal 1, the calculated costs are added up. (Step S32).

If there are multiple scratches in the same location in the same room, it can be specified as an expense assuming that there is only one scratch in this location in the room. This is because even when repairing a plurality of scratches on the same spot in the same room, the labor required for the repair is the same. Here, the same location refers to a predetermined range set in advance. For example, when a plurality of flaws exist within 30 cm ² , it can be determined that there are a plurality of flaws at the same location. Similarly, if there are multiple stains in the same spot in the same room, the cost can be specified as having only one stain in this spot in the room. Similarly, multiple breaks in the same location in the same room can be identified as a cost as there is only one break in this location in the room.

Also, if there are multiple scratches in the same spot in the same room, the highest cost among those scratches may be identified as the cost to repair that spot in the room. Similarly, if there are multiple stains in the same spot in the same room, the highest cost among those stains may be identified as the cost to repair that spot in the room, and the cost to repair that spot in the same room. If there are multiple breaks in the same spot, the highest cost among those breaks may be identified as the cost to repair that spot in the room. Furthermore, if there are multiple scratches, stains, or damages in the same place in the same room, the cost of repairing that part of the room for the highest cost of those scratches, stains, or damages may be specified as

This is because the effort required to repair one location does not change greatly whether there is one scratch, stain, or breakage. In this case, in step S31, the cost for repairing scratches, stains, and damages is calculated for each room in the property and/or for each predetermined part of the room, and in step S32, the calculated cost for each room in the property is calculated. and/or the repair costs for each predetermined part of the room are summed.

Next, the costs described in the special contract and other costs are added to the repair costs for scratches, stains, and breakage obtained by summing in step S32 (step S33). When adding or subtracting the cost, the additional cost, the subtracted cost, or the calculation method for each property is registered in advance in the server device 2 or the like, and the cost is added or subtracted according to the registered contents. Regarding step S33, more specifically, the addition of the cost described in the special contract, the subtraction of the repair cost considering the aging deterioration due to the number of years of residence, the addition of the cleaning cost and the cloth replacement cost due to smoking, and the repair of defective equipment The first estimate will be calculated by adding or subtracting other expenses such as addition of repair expenses, addition of unpaid rent, subtraction of rent for the month you move out based on the scheduled move-out date, subtraction of security deposit, etc. Become.

Next, the calculated first estimate is stored in the storage unit 23 of the server device 2 (step S34). The content of the first estimate is associated with the property and/or the resident and stored in an expense management table, which will be described later. Through steps S31 to S34, the first estimate calculation process ends. The first estimate calculation process may be executed by the resident terminal 1 or the guarantor terminal 6 instead of the server device 2 .

The calculated first estimate is preferably transmitted to the resident terminal 1 and displayed on the display screen of the resident terminal 1 . Through the processing of steps S1-S2 (steps S11-S24, S31-S33), the resident can not only know the expenses necessary for moving out, but also can estimate the expenses without having to attend the property with the manager. You can complete the eviction procedures other than payment. It should be noted that the calculated first estimate can be a provisional estimate rather than a fixed move-out cost.

It should be noted that step S33 may be omitted, and only the repair costs for scratches, stains, and breakage obtained by summing in step S32 may be used as the first estimate. In addition, in step S33, when displaying the contents of the first estimate on the resident terminal 1 without adding the cost described in the special contract to the first estimate, it is possible to display the contents of the first estimate on the resident terminal 1. Please check the manual." or the like can be adopted. In this case, it is preferable that the costs related to the special contract are included in the second estimate, which will be described later.

In steps S31 to S33 described above, the cost for repairing scratches, dirt, and damage is calculated according to the image indicating the degree of damage, dirt, and damage selected in step S21. However, in step S24, based on the image data transmitted from the resident terminal 1 to the server device 2, the cost for repairing scratches, stains, and damages can be calculated. In this case, in the server device 2, the image data transmitted to the server device 2 in step S24 is image-analyzed, and the level of the scratch, dirt, or damage is specified in which stage in the cost table 40. Then, the repair cost can be calculated. Further, the image analysis may be configured to be executed by a program trained by deep learning.

Note that the first estimate calculation process in step S2 may be omitted. When omitting the first estimate calculation process of step S2, the notification process of step S3 is executed after the execution of step S1.

[Notification process]
Next, the notification process (step S3) in the evacuation support system of the present invention will be described. FIG. 9 is a flowchart of notification processing in the evacuation support system according to the embodiment of the present invention. Information about the state of the property is transmitted from the resident terminal 1 to the server device 2 (step S41). This step S41 is executed when information about the state of the property is input from the resident terminal 1 or the guarantor terminal 6 in the information input processing of step S1.

The information on the state of the property transmitted in step S41 includes, for example, the information on the rental contract entered in step S13, the years of residence entered in step S15, and the facility information entered in step S16. information on the presence or absence of defects, information on the presence or absence of smoking input in step S17, information on the presence or absence of pet breeding input in step S18, whether there are scratches, stains, or damages input in step S19 information about whether or not there is damage, information about the degree of damage, dirt, or damage input in step S21; information about the room with damage, dirt, or damage input in step S22; , information about the location of damage, image data of the scratch, dirt, and damage transmitted in step S24, and the like.

The server device 2 receives the information about the state inside the property (step S42). The server device 2 stores the received information about the state of the property (step S43). Further, when the server device 2 receives the information about the state inside the property in step S42, the server device 2 transmits predetermined information to the administrator terminal 4 or the builder terminal 5 (step S44). Here, the predetermined information is, for example, information about the state of the property, information (notification) indicating that the server device 2 has received information about the state of the property, and/or information about the state of the property. Information on the cost of moving out of the property calculated accordingly (also referred to as information on the first estimate). The administrator terminal 4 or the builder terminal 5 receives predetermined information (step S45). The notification process ends through steps S41 to S45.

When the manager terminal 4 or the builder terminal 5 receives predetermined information, the information can be displayed on the display screen of the manager terminal 4 or the builder terminal 5 . A manager or a builder who confirms these pieces of information on the display screen can grasp that the procedures for moving out by the resident have been completed.

In addition, in the information input process shown in FIG. 5, when the server device 2 receives at least one piece of information regarding the state of the property, the server device 2 completes the procedure for moving out. In the notification process of FIG. may be registered as completed.

Further, in response to the server device 2 receiving information about the state of the property, when completion of the move-out procedure is registered, when information about the state of the property is transmitted to the server device 2, or , the time when the server device 2 receives the information about the state of the property can be set as the move-out date of the resident. Alternatively, the moving-out date of the resident is registered in the server device 2 as the moving-out date set when the application for moving out is made. You can set the time forward as the move-out date. According to the moving-out support system of the present invention, the expenses to be borne by the tenant can be calculated according to the set moving-out date.

Note that the notification process in step S3 can be omitted. When omitting the notification process in step S3, at least part of the information about the state of the property input at the resident terminal 1 is printed on a paper medium or the like, and then sent to the administrator terminal 4 or the builder terminal 5 is preferably provided.

[Second estimate calculation process]
Next, in the moving-out support system of the present invention, a second estimate calculation process for determining whether or not the information regarding the state of the property transmitted by the resident terminal 1 is appropriate, and calculating a second estimate. (Step S4) will be explained. FIG. 10 is a diagram showing a flowchart of the second estimate calculation process in the moving out support system according to the embodiment of the present invention.

Through the processing of steps S12 to S24, when the server device 2 receives at least one piece of information regarding the state of the property, the server device 2 can register that the moving-out procedure has been completed. However, the procedure for settlement of the moving out expenses remains. After the completion of the moving-out procedures other than the payment of expenses, the manager or the builder visits the property after the move-out, and receives information about the state of the property, which is transmitted from the resident terminal 1 and stored in the server device 2. Whether the information matches the actual state of the property, or whether the state of the property transmitted from the resident terminal 1 indicates a better state than the actual state of the property. confirm.

The administrator activates a dedicated application program on the administrator terminal 4 and accesses the server device 2 to log in to the moving out support system, or the builder uses the builder terminal 5 to access the moving out support system. (step S51). Next, by operating the manager terminal 4 or the builder terminal 5, the information about the state of the property input at the resident terminal 1 and transmitted to the server device 2 is sent from the server device 2 to the manager terminal 4 or A transmission request requesting transmission to the builder terminal 5 is transmitted from the administrator terminal 4 or the builder terminal 5 to the server device 2 (step S52). When the server device 2 receives the transmission request (step S53), the server device 2 transmits information about the state of the property to the administrator terminal 4 or the builder terminal 5 (step S54).

When the manager terminal 4 or the builder terminal 5 receives the information about the state inside the property (step S55), the received information about the state inside the property is displayed on the display screen (step S56). More specifically, as the information about the state of the property input by the resident to the resident terminal 1, the presence/absence of equipment failure input in step S16, the presence/absence of smoking input in step S17, and the presence/absence of smoking input in step S18. Whether or not a pet is kept, which was input in Steps S19 to S24, is transmitted from the server device 2, and information such as scratches, stains, damage, etc. caused by the resident's negligence, which is input in Steps S19 to S24, is sent from the administrator terminal 4 or It is displayed on the display screen of the builder terminal 5 .

The manager or the builder visually compares the information about the state of the property displayed on the display screen with the actual state of the property, and compares the information about the state of the property transmitted from the resident terminal 1. Whether the information satisfies a predetermined condition (that is, matches the actual state of the property, or the state of the property transmitted from the resident terminal 1 is better than the actual state of the property) ).

For example, when the manager or the builder checks the actual property, there are equipment defects, odors, stains, scratches, damage, etc. in the actual property, and the state of the property displayed in step S If it is not included in the information related to, the administrator or the builder can determine that the predetermined condition is not satisfied. In addition, if the degree of dirt, scratch, and/or damage in the actual property is greater than the degree of dirt, scratch, and/or damage displayed in step S56, the administrator or The builder can determine that the predetermined condition is not satisfied.

As a result of the comparison of the conditions inside the property, the manager or the builder inputs the result of determination as to whether or not the predetermined conditions are satisfied to the manager terminal 4 or the builder terminal 5 (step S57). The entered judgment result is transmitted to the server apparatus 2 (step S58). Next, the server apparatus 2 receives the result of the determination as to whether or not the predetermined condition is satisfied, which is transmitted in step S58 (step S59).

When information about the state of the property transmitted from the resident terminal 1 to the server device 2 satisfies the predetermined condition is input to the manager terminal 4 or the builder terminal 5 (at step S60 If YES), in the information input process of step S1, when information about the state of the property is input by the resident terminal 1, when information about the state of the property is transmitted to the server device 2, or when the server device 2 The time when the information about the state of the property is received is set as the time when the resident moves out (step S61). On the other hand, when the information about the state of the property transmitted from the resident terminal 1 to the server device 2 does not satisfy the predetermined conditions, is input to the manager terminal 4 or the builder terminal 5 (step If NO in S60), the move-out date set at the time of applying for move-out remains unchanged.

Next, the server device 2 calculates a second estimate (step S62). If YES in step S60, a second estimate is calculated based on the time of departure set in step S61. Specifically, if the move-out time set in step S61 is moved forward from the move-out date set when applying for move-out, the rent in the move-out month is reduced based on the moved-up days. For example, after dividing the rent in the month you move out by the number of days in that month, you can find the rent to be reduced by multiplying by the number of days brought forward. In other words, it can be said that the monthly rent is divided by the total number of days in the current month, and the rent for the number of days of use is calculated on a per diem basis. In step S62, the second estimate is obtained by subtracting the rent amount to be reduced from the calculated total amount of the first estimate.

If NO in step S60, the same processes as steps S16 to S24 and steps S31 to S33 are performed by operating the manager terminal 4 or the builder terminal 5 based on the actual state of the property, and the second estimation is performed. is preferably calculated. In addition, if the information in the property displayed in step S56 is clearly different from the current state of the property, or if it seems that the resident has intentionally omitted the input of the property information, the resident will perform the information input processing. If the input information is false, in addition to the processing of steps S31 to S33, processing of adding an additional cost to the second estimate as a penalty may be performed.

It should be noted that it is preferable to pre-store in the server device 2 and notify the resident that additional costs will be added as a penalty when a false declaration is made and that the costs will be added. On the other hand, even if the information in the property displayed in step S55 differs from the current state of the property, a penalty will be imposed for items that were not entered due to negligence by the resident, or for items that are difficult to identify, such as scratches. It is also possible not to add additional costs as

When the server device 2 calculates the second estimate, the contents of the calculated second estimate are stored in the storage unit 23 of the server device 2 in association with the property and/or the tenant (step S63). . Also, the image data input from the administrator terminal 4 or the builder terminal 5 and the content of the calculated second estimate are stored in a later-described cost management table in association with the property and/or tenant. Through steps S51 to S63, the second estimate calculation process ends.

With such a configuration, the tenant terminal 1 transmits information about the state of the property to the server device 2 earlier than the move-out date set when the move-out application is made, and the move-out procedure is completed. However, if certain conditions are met, the move-out date will be earlier. Normally, the rent for rental properties is determined on a monthly basis, and if you move out in the middle of the month, the rent will be calculated on a daily basis. An earlier move-out date reduces the amount of rent you are required to pay on a daily basis. In other words, the resident can advance the move-out date, which is the standard for rent settlement, by entering correct information instead of entering false information as information about the state of the property.

Alternatively, instead of the process of step S62, the manager or the builder may associate the second estimate calculated by performing a separate calculation with the property and/or the resident and store it in the server device 2. Specifically, for example, a manager or a builder may use information about the state of the property displayed on the display screen, the first estimate calculated by the move-out support system, and the actual damage, dirt, or damage in the property. and Then, the manager or the builder actually visually confirms the interior of the property, and then calculates an estimate of the repair cost according to the actual state of the interior of the property.

Next, the manager or the builder operates the manager terminal 4 or the builder terminal 5 to obtain the cost items to be billed to the tenant, the quantity related to the cost items, and the amount for each cost item as a second estimate. is entered. The input second estimate is transmitted from the manager terminal 4 or the builder terminal 5 to the server device 2 in association with the property and/or the resident. The content of the transmitted second estimate is stored in the storage unit 23 of the server device 2 in association with the property and/or the resident.

This makes it possible to perform detailed cost calculations that cannot be uniformly calculated by the system. At this time, it is preferable to activate the camera function of the administrator terminal 4 or the builder terminal 5 to photograph the scratches, dirt, or damage, and transmit the obtained image data to the server device 2 . The server device 2 stores the transmitted image data in association with the expense item, property and/or tenant. As a result, by transmitting the image data to the resident together with the contents of the second estimate in the payment process described later, it is possible to clearly show the resident the grounds for the increase or decrease from the calculated first estimate. In addition, it can be used as a judgment material for the resident to approve the payment of the second estimate.

In steps S52 to S59, the manager or the builder himself/herself determines whether the information about the state of the property transmitted from the resident terminal 1 satisfies predetermined conditions, and the manager terminal 4 or the builder terminal 5 However, without executing these input processes, the server device 2 may judge whether or not a predetermined condition is satisfied (step S60).

In this case, in the information input process, after the resident completes the moving-out procedures, the manager or the builder visits the property after it has been moved out to check for scratches, stains, or damage in the property. A manager or a builder can activate the camera function of the manager terminal 4 or the builder terminal 5 to take a picture of the scratch, dirt or damage, and send the obtained image data to the server device 2 . The processing of steps S16 to S24 may be executed at the administrator terminal 4 or the builder terminal 5. FIG. Based on the transmitted image data and the like, the server device 2 can determine whether or not the information regarding the state of the property transmitted from the resident terminal 1 satisfies a predetermined condition.

For example, in step S60, the following processes can be executed. The image data transmitted from the administrator terminal 4 or the builder terminal 5 can be subjected to image analysis in the server device 2, and the degree of scratches, stains, and damage can be quantified. Then, the server device 2 performs image analysis on the image data input in step S21 corresponding to the scratches, stains, and breakages, digitizes the degree of scratches, and compares the digitized degrees of scratches. do. If the numerical value of the degree of scratches, etc. in the actual property is the same as or smaller than the numerical value obtained by image analysis of the image data selected in step S21 or the degree of scratches, etc., input in step S21, a predetermined condition is applied. It can be determined that it satisfies The image data to be compared with the actual state inside the property may be the image data transmitted in step S24. Alternatively, instead of transmitting the image data from the administrator terminal 4 or the builder terminal 5, by operating the administrator terminal 4 or the builder terminal 5, the degree of the flaw or the like selected in step S21 can be determined. You can enter the number of If the input numerical value of the degree of damage, etc. in the actual object is the same as or smaller than the numerical value obtained by image analysis of the image data transmitted in step S21 or the degree of damage, etc. input in step S21, a predetermined It can be judged that the condition is satisfied. In addition, since the administrator or the builder can objectively judge the degree of scratches, etc., in order to reduce the processing load of the server device 2, the operation of the administrator terminal 4 or the builder terminal 5 , the degree of scratches, etc. is preferably input.

Also, for example, in step S60, the following processing can be executed. The image data selected in step S24 is compared with the image data transmitted from the administrator terminal 4 or the builder terminal 5, and the matching rate of the size, color, etc. of the scratch, dirt, damage, etc. in the image data is determined. If it is within the range of , it can be determined that the predetermined condition is satisfied.

Also, for example, in step S60, the following processing can be executed. Based on the status information transmitted from the manager terminal 4 or the builder terminal 5, the processing of steps S31 to S33 is executed, and the calculated cost is compared with the first estimate to meet the predetermined conditions. can be determined. Specifically, the cost item to be charged to the resident in the first estimate, the quantity related to the cost item, and / or the amount for each cost item, and the cost item to be charged to the resident in the calculated cost, the cost item The quantities and/or amounts for each cost item are compared, respectively. As a result of the comparison, if the cost item, quantity and amount of the first estimate are all equal to or smaller than the cost item, quantity and amount of the calculated cost, it can be determined that the predetermined condition is met. On the other hand, in the calculated costs, if there are cost items different from the first estimate and/or quantities or amounts greater than the first estimate, it can be determined that the predetermined condition is not satisfied.

Also, at any timing of steps S52 to S61, the administrator or the builder
Costs other than the cost items stipulated in the special clauses of the rental contract concluded between the tenant and the manager are included in the breakdown of the request for the second estimate on the manager terminal 4 or the builder terminal 5. You may enter whether or not The input information is preferably transmitted to the server device 2 and stored in the storage unit 23 of the server device 2 in association with the property and/or the resident. If it is entered that the items other than the cost items specified in the special contract are not included in the breakdown of the claim, the acceptance determination process in step S5 may be omitted and the first payment process may be executed. Further, when it is input that items other than the cost items specified in the special agreement are included in the breakdown of the request, the acceptance determination process in step S5 may be omitted and the second payment process may be executed.

[Acceptance determination process]
Next, an example of consent determination processing (step S5) in the leaving support system will be described. FIG. 11 is a diagram showing a flowchart of consent determination processing in the evacuation support system according to the embodiment of the present invention.

First, in the server device 2, after the second estimate is stored in step S63, the resident is identified by determining whether or not the consent of the resident is required for the payment of the second estimate (step S71). ). At this time, the property from which the resident will leave may be specified. Also, the resident or the property for which the presence or absence of acceptance of the payment of the second estimate may be determined by operating the manager terminal 4 by the manager.

Here, in general, when a resident moves out of a rental property, scratches, damage and/or stains due to deterioration over time, and scratches, damage and/or stains caused by the tenant living normally, The manager will bear the cost of restoring the property to its original state so that the next resident can move in. On the other hand, for scratches, damage and/or stains caused by the resident's negligence, the resident must bear the repair costs related to restoration to the original state, and the payment of the repair costs will be made after the manager or constructor leaves. After the resident approves the payment for the estimate calculated by checking the property, the moving out fee will be settled.

On the other hand, if the special contract includes the cost items and the amount related to the cost items, the manager will pay the amount related to the cost items when the resident moves out without the consent of the resident as moving out expenses. person can be charged. For example, the special clauses of the rental contract include the type of scratches, damage and/or stains caused by the tenant's negligence, the cost of repairing the damage and/or stains based on the unit price, the room at the time of leaving, the air conditioner, etc. If a specific cleaning fee is listed, the manager can charge the resident for the listed fee without the resident's consent when the resident leaves.

Therefore, if the following predetermined conditions are satisfied for the payment of the moving-out fee, it can be determined that consent (also referred to as agreement) by the resident to pay the moving-out fee is required. Consent by the resident is a concept that not only indicates consent to pay the moving-out fee, but also includes confirmation of the moving-out fee. For example, the resident terminal 1 displays a message such as "Please confirm the billed amount of the moving out fee. If you confirm, please press the confirm button." .

As a predetermined condition, for example, if the second estimate includes expenses other than the items stipulated in the contract signed by the tenant with the manager of the rental property at the time of moving in, that is, the second estimate is specified in the special clause There may be cases where cost items other than the cost items described above are included. In addition, for example, the manager or the contractor may add the condition of the rental property that is the basis of the cost calculated based on the condition of the rental property to the rental property that is the basis of the cost calculated by the first estimate calculation means. In other words, if the content of the second estimate is different from the content of the first estimate, or if the content that is not included in the content of the first estimate is included in the content of the second estimate A case is given. Also, for example, there is a case where the total billed amount of the second estimate is higher than the total billed amount of the first estimate. Moreover, the predetermined conditions may be appropriately combined with the above cases. For example, the predetermined condition is that the content of the second estimate is different from the content of the first estimate, and that the second estimate includes cost items other than the cost items stipulated in the special contract. be able to.

Predetermined conditions can be appropriately set by an operation input to the administrator terminal 4 . Further, it is preferable that the predetermined conditions are registered in the server device 2 in advance by an operation input to the administrator terminal 4 . In the following, as a predetermined condition, the content of the second estimate is different from the content of the first estimate, and the second estimate includes cost items other than the cost items stipulated in the special contract. Processing when a case is set will be described.

When the resident is identified, the content of the first estimate and the content of the second estimate stored in association with the resident are compared based on the cost management table (step S72). In steps S1, S2, and S4, the information on the special agreement, the content of the first estimate, and the content of the second estimate are associated with the property and/or the tenant and stored in the expense management table of the server device 2. .

FIG. 12 is a diagram showing an example of a cost management table according to the embodiment of the invention. The expense management table is stored in the storage unit 23 of the server device 2. FIG. In the expense management table 50, a special agreement 53, a first estimate 54, a second estimate 55, and a comparison result 56 are stored in association with a property name 51 and/or a resident 52. In addition, presence/absence of consent 57 of the resident and registration 58 of payment may be stored.

In addition, the special agreement 53 includes a charge item 53a and an amount 54b for each item, and the first estimate 54 includes a charge item 54a, a quantity 54b related to the item, and an amount 54b for each item. The second estimate 55 stores items 55a of charges to be billed, quantities 55b related to the items, and amounts 55c for each item.

In step S72, the cost management table 50 is referenced and the cost items 54a and 55a of the first estimate 54 and the second estimate 55 are compared to determine whether the second estimate includes an item that does not exist in the first estimate 52. determine whether Also, the cost items 54a and 55a of the first estimate 54 and the second estimate 55 and the quantities 54b and 55b related to the items are compared to determine whether the quantity of the item present in the first estimate 52 is equal to that of the item present in the second estimate. It may be determined whether it is less than the quantity of Alternatively, the itemized amounts 54c and 55c of the first estimate 54 and the second estimate 55 may be compared to determine if the amount of the first estimate 52 is less than the amount of the second estimate.

According to the cost management table 50 of FIG. 12, the items of the second estimate "dirt (level 3)", "damage (level 1)", and "scratches (10 cm ² or more)" are included in the items of the first estimate. Not included. In addition, the second estimate item "Scratch (within ~ ^10cm2 )" is included in the first estimate item, but the quantity of the second estimate is "1" more than the first estimate, so the second estimate is "1,000 yen" higher than the amount of the first estimate.

Next, the information on the special agreement stored in association with the resident and the content of the second estimate are compared based on the cost management table (step S73). In step S73, the cost management table 50 is referred to, and the cost items 53a and 55a of the special agreement 53 and the second estimate 55 are compared to determine whether an item that does not exist in the special agreement 53 is included in the second estimate. judge.

According to the expense management table 50 of FIG. 12, the second estimate items "damage (level 2)", "smoking", "dirt (level 3)", and "damage (level 1)" not included in the clauses. In other words, regarding the items of the second estimate, among the items that are not included in the items of the first estimate, the item of the second estimate "Scratches (10 cm ² or more)" is included in the items of the special contract, but " Dirt (Level 3) and Damage (Level 1) are not included in the special terms.

Next, based on the comparison result of steps S72 and S73, it is determined whether or not the resident's consent is required for the payment of the second estimate (step S74). Here, as a predetermined condition for determining whether or not it is necessary to obtain consent from the resident to pay the moving-out fee, the contents of the second estimate are different from the contents of the first estimate, and the second estimate Estimates may include cost items other than those stipulated in special agreements. According to the expense management table 50 of FIG. 12, the content of the second estimate is different from the content of the first estimate, and the second estimate includes expense items other than those specified in the special agreement. It is determined that the consent of the person is required. Therefore, the presence/absence of consent of the resident 57 is stored as "necessary" for the consent of the resident. In addition, since the resident's consent has not yet been obtained, the resident's consent is stored as "not yet." In addition, if all the items and/or quantities of the second estimate that are not included in the first estimate are included in the items of the special agreement, the payment process can proceed without the consent of the resident.

When it is determined that the resident's consent is not required for the payment of the second estimate, the first payment process is performed. On the other hand, when it is determined that the consent of the resident is necessary for the payment of the second estimate, the second payment process is executed. Through steps S71 to S74, the acceptance determination process ends. Note that step S72 or S73 can be omitted by changing the setting of the predetermined condition.

In addition, regarding scratches, damage and/or stains, etc. entered by the resident or the rent guarantor in the information input process, it is understood that the resident or the rent guarantor acknowledges that it is the fault of the resident. Therefore, it can be assumed that the content of the second estimate, which is the same as the first estimate, does not require the consent of the resident. Alternatively, if the content of the second estimate, which is the same as the first estimate, includes items not included in the special contract, it may be determined that the consent of the resident is required.

In addition, if there are items and/or quantities in the second estimate that are not included in the first estimate, even if they are all included in the items of the special agreement, it can be determined that the consent of the resident is required. As a result, it is possible to prevent the resident from proceeding with the payment process for the moving-out expenses that have been increased without their knowledge.

It should be noted that the predetermined condition in the acceptance determination process is preferably different from the predetermined condition in step S60. Furthermore, if the predetermined condition is satisfied in step S60, the second estimate will be the same amount or less than the first estimate, so it can be determined in step S74 that the consent of the resident is not necessary.

In the above-described embodiment, the acceptance determination process is executed to determine whether to execute either the first payment process or the second payment process. Whether or not to execute the payment process may be determined by an operation input to the administrator terminal 4 by the administrator.

In this case, before the payment process, the information on the special agreement and/or the contents of the first estimate and the contents of the second estimate are compared, and whether or not the predetermined conditions in the acceptance determination process are met is determined by the administrator. must be judged. Based on the administrator's determination, the administrator may input whether to proceed with the first payment process or the second payment process.

In addition, when adopting the configuration to proceed with the payment process described later in the content of the first estimate, the second estimate calculation process and/or the acceptance determination process are omitted, and when the moving out procedure is completed, the first process described later A payment transaction or a second payment transaction may be performed. Which payment process is to be executed may be set in advance by the administrator and stored in the server device 2, or may be determined in the acceptance determination process. In the acceptance determination process, the information on the special agreement and the contents of the first estimate are compared based on the cost management table. At this time, the expense management table is referred to compare the special agreement with the cost items of the first estimate, and it is determined whether or not the first estimate includes an item that does not exist in the special agreement. If the first estimate includes an item that does not exist in the special agreement, it may be determined that the consent of the resident is required.

[First payment processing]
Next, an example of payment processing (step S6) in the moving out support system will be described. FIG. 13 is a diagram showing a flowchart of first payment processing in the moving out support system according to the embodiment of the present invention. The first payment process is a process in which the resident terminal 1 executes the payment process for the moving-out expenses according to the first estimate or the second estimate without receiving an input regarding consent.

The contents of the first estimate stored in step S34 or the second estimate calculated in step S62 and billing information regarding the payment method are transmitted from the administrator terminal 5 to the resident terminal 1 (step S81). The personal terminal 1 receives the content of the first estimate or the second estimate and the billing information (step S82). The billing information received by the resident terminal 1 includes information such as the payment method from the resident to the rent guarantor. On the resident terminal 1, the breakdown of charges (claimed item and quantity) of the first estimate or the second estimate and the sum of the total amount of charges (move-out cost) are displayed. At this time, the contents of the first estimate or the second estimate and billing information are similarly transmitted from the administrator terminal 5 to the guarantor terminal 6 (step S81). Contents of the estimate and billing information are received (step S83). At the guarantor's terminal 6, the details of the claim for the first estimate or the second estimate and the sum total of the total amount of the claim are displayed. The billing information received by the guarantor terminal 6 includes information such as the payment method from the rent guarantor to the manager.

The contents of the first estimate or the second estimate transmitted in step S81 and S91 to be described later are the manager of the rental property or the rent guarantee that guarantees the rent of the rental property when the tenant leaves the rental property. It can also be said to be information about expenses that a person charges to a resident. In addition, since the contents of the first or second estimate transmitted in step S81 allow the procedure for payment to proceed without the consent of the resident, the contents of the first or second estimate and billing information are transmitted in step S83. The rent guarantor who has received the rent guarantor performs the procedure of paying the total amount of the first estimate or the second estimate to the manager (step S84). The rent guarantor will be able to pay the manager not only the unpaid rent and rent for the month you move out, but also the restoration fee and fixed costs stipulated in the special clause of the rental contract. The administrator confirms that the rent guarantor has completed the payment procedure for the total amount of the invoice for the first estimate or the second estimate by, for example, displaying that fact on the administrator terminal 5 (step S85). Through steps S84 and S85, the procedure for subrogation by the rent guarantor is executed.

In step S84, the rent guarantor provides information on the items charged in the first estimate or the second estimate received at the guarantor terminal 6, the quantity related to the item, the amount for each item, and the total cost to be charged. is confirmed on the display screen, a payment procedure can be executed for the manager using the total cost of the first estimate or the second estimate as the move-out cost.

In step S82, the resident who received the contents of the first estimate or the second estimate and the billing information executes the payment procedure for the total billed amount (moving-out expenses) of the second estimate to the rent guarantor based on the description of the billing information. (step S86). The rent guarantor confirms that the tenant has paid the total amount requested for the first estimate or the second estimate by, for example, displaying that fact on the rent guarantor terminal 6 (step S87). The first payment process ends through steps S81 to S87. Note that the processes of steps S84 to S85 and steps S86 to S87 may be performed in a different order, or may be performed at the same time. Further, transmission and reception of information of the resident terminal 1 , administrator terminal 4 , and guarantor terminal 6 may be executed via the server device 2 . Also, at least part of the billing information may be printed on a paper medium or the like and then provided to the tenant or the rent guarantor.

The payment method from the rent guarantor to the administrator in step S84 or the payment method from the resident to the rent guarantor in step S86 are not particularly limited, but examples include bank transfer and QR code (registered trademark) payment. Other methods such as electronic payment, credit card payment, and deposit payment can be used. Further, the payment from the rent guarantor to the administrator in step S84 may be executed by the server device 2 according to the operation of the rent guarantor to the guarantor terminal 6. FIG. For example, when the rent guarantor operates the guarantor terminal 6, payment processing may be executed using a credit card pre-registered in the server device 2, and the server device 2 accesses a system operated by a bank or the like. However, payment instruction information may be transmitted to make payment from the rent guarantor's account to the manager's account. In addition, for each rent guarantor, the fee for payment to the administrator is prepaid, and the prepaid amount is stored in the storage unit 23 of the server device 2 according to the operation of the rent guarantor to the guarantor terminal 6. may be updated by subtracting the amount Similarly, payment from the resident to the rent guarantor may be executed by the server device 2 according to the operation of the resident terminal 1 by the resident. For example, processing of payment by a credit card registered in advance in the server device 2, transmission of payment instruction information for making payment from the account of the resident to the account of the rent guarantor to a system operated by a bank, etc., or the server device Subtraction of the amount prepaid by the resident stored in the storage unit 23 of No. 2 is executed.

In addition, in the first payment process and the second payment process described later, the rent guarantor pays the administrator via the server device 2 for the expenses calculated by the above-mentioned first estimate calculation means or second estimate calculation means. Configuration for executing processing, configuration for sending information on the calculated cost to the guarantor terminal operated by the rent guarantor, and/or execution of payment processing from the rent guarantor to the administrator for the calculated cost It may also be configured to register that it has been done. Specifically, for example, in step S85 or later-described S97, after the administrator confirms the payment from the rent guarantor, the payment processing from the rent guarantor to the administrator is executed by inputting an operation to the administrator terminal 4. It may be registered in the server device 2 in association with the property and/or the resident. Alternatively, in step S84 or S96 described later, after the payment from the rent guarantor has been executed, an operation input to the guarantor terminal 6 indicates that the payment processing from the rent guarantor to the administrator has been executed. and/or may be registered in the server device 2 in association with the resident.

Alternatively, in the first payment process and the later-described second payment process, the payment process from the rent guarantor to the administrator without going through the server device 2 for the expenses calculated by the first estimate calculation means or the second estimate calculation means. Similarly, in the case of execution, there is a configuration that transmits information on the calculated cost to the guarantor terminal operated by the rent guarantor, and / or payment processing from the rent guarantor to the administrator for the calculated cost. It may be configured to register that it has been executed.

The payment from the resident to the rent guarantor can also adopt the above-described structure. For example, regarding the costs calculated by the first estimate calculation means or the second estimate calculation means, the configuration for executing the payment process from the resident to the rent guarantor via the server device 2, the information on the calculated costs, It may be configured to transmit to the tenant terminal and/or to register that the payment processing from the resident to the rent guarantor has been executed for the calculated cost. Also, regarding the cost calculated by the first estimate calculation means or the second estimate calculation means, when executing payment processing from the resident to the rent guarantor without going through the server device 2, the information about the calculated cost is transmitted to the resident operated by the resident, and/or it may be configured to register that the resident has executed the payment process to the rent guarantor for the calculated cost.

Specifically, in step S87 or S101 described later, after the rent guarantor confirms the payment from the resident, the payment processing from the resident to the rent guarantor is executed by inputting an operation to the guarantor terminal 6. may be registered in the server device 2 in association with the property and/or the resident. Alternatively, in step S86 or S100, which will be described later, after the payment from the resident is executed, the property and the property and the rent guarantor confirm that the payment processing from the resident to the rent guarantor has been executed by the operation input to the resident terminal 1. / Or it may be registered in the server device 2 in association with the resident.

It should be noted that the procedure for paying the total amount requested by the resident to the rent guarantor for the first estimate or the second estimate in step S86 may be configured such that the resident pays the manager. In this case, a due date is set for the payment from the resident to the manager, and until that date, the procedure for paying the total amount of the rent guarantor's first estimate or second estimate in step S84 is not executed. In this case, the billing information received by the resident terminal 1 in step S82 includes information such as the payment method from the resident to the rent guarantor.

If the resident does not complete the payment procedure to the administrator by the due date, or if it is not registered that the resident has completed the payment procedure to the administrator by the due date, the rent guarantor performs the first step in step S84. Execute the payment procedure for the total amount requested for the estimate or the second estimate, and request the resident to pay the moving-out expenses. The server device 2 may notify the guarantor terminal 6 that the rent guarantor will execute the procedure for paying the total amount requested for the second estimate. At this time, the destination to which the resident pays the first estimate or the second estimate is changed from the manager to the rent guarantor. For these processes, it is possible to refer to the general flow for rent delinquency.

Further, in the above-described embodiment, when the first estimate or the second estimate is requested to the resident, steps S81 to S87 are executed as the process of requesting payment from the resident. On the other hand, as a result of calculating the first estimate or the second estimate, if the moving-out fee is to be refunded to the resident, the details of the fee to be refunded are transmitted to the resident terminal 1 and the guarantor terminal 6 in step S81, and the administrator Alternatively, the rent guarantor pays the tenant the cost calculated in the second estimate. In this case, steps S84 to S87 can be omitted.

[Second payment processing]
Next, another example of payment processing (step S6) in the moving out support system will be described. FIG. 14 is a diagram showing a flowchart of second payment processing in the moving out support system according to the embodiment of the present invention. The second payment process is a process of executing the payment process for the payment of the first estimate or the second estimate after receiving an input regarding consent from the resident terminal. In addition, the description which overlaps with the 1st payment process may be abbreviate|omitted.

The first estimate stored in step S34 or the second estimate calculated in step S62 is transmitted from the administrator terminal 5 to the resident terminal 1 (step S91). The billing breakdown of the second estimate and the sum total of the billing amount are displayed (step S92). At this time, in addition to the contents of the first estimate or the second estimate, the resident terminal 1 indicates the acceptance intention to consent to the payment of the moving-out expenses according to the contents of the first estimate or the second estimate. An accept button will appear. Furthermore, when the contents of the second estimate are displayed, the item and/or quantity of the estimate added from the contents of the first estimate may be highlighted, or the contents of the first estimate and the second estimate may be highlighted. Both the content of the estimate and the content of the estimate may be displayed.

The consent button is used to indicate the intention of consenting to pay the moving out fee according to the contents of the first estimate or the second estimate. If the resident agrees to pay for the displayed first estimate or second estimate, the resident presses the accept button to display the resident's consent to pay the moving-out fee on the resident terminal 1. Input is accepted (step S93).

Further, when executing the payment of the second estimate, in step S91, not only the breakdown of charges calculated in the second estimate and the total amount of charges, but also the image data obtained when the second estimate was calculated are transmitted. is preferred. By transmitting the image data to the resident, it is possible to clearly show to the resident the grounds for the increase or decrease from the first estimate displayed in the first estimate calculation process. The resident can use the image data as a decision material for consenting to the payment of the second estimate. In addition, by operating the resident terminal 1, a transmission request can be made to the server device 2 so as to transmit to the resident terminal 1 information regarding the state of the property that has been input in the information input process. In addition, if the resident cannot agree to the payment of the second estimate because it includes a restoration fee that is not their fault, they can make an inquiry to the manager.

In step S93, when the resident terminal 1 receives the consent of payment for the total amount of the first estimate or the second estimate from the resident, the server device 2 transmits consent information indicating that the input regarding the consent has been received. The consent information is received by the administrator terminal 5 and the guarantor terminal 6 (steps S94 and S95). In addition, along with consent information indicating that the resident has consented to payment, the content of the first estimate or the second estimate and billing information are transmitted from the server device 2, and the administrator terminal 4 and/or the guarantor terminal 6 may be received. The billing information received by the guarantor terminal 6 includes information such as the payment method from the rent guarantor to the manager. The processing of steps S94 and S95 can also be said to be processing of transmitting a notification regarding the acceptance of the tenant's payment of the moving-out fee to the manager terminal 5 and the guarantor terminal 6, which are other computer devices.

At the guarantor terminal 6, the user confirms on the display screen the fact that the approval has been given, the details of the received first estimate or the second estimate, and the sum of the total amount of the claim. Since the rent guarantor has been approved by the resident to pay the moving-out expenses, not only the unpaid rent and the rent for the month of moving out, but also the restoration fee and fixed costs stipulated in the special clause of the rental contract. Payment can be made to the administrator. The rent guarantor executes a payment procedure to the administrator for the total amount of the bill for the first estimate or the second estimate that has been accepted (step S96), and the administrator confirms that the rent guarantor The administrator terminal 5 confirms that the payment procedure for the total amount of the invoice has been executed by displaying that fact on the administrator terminal 5 (step S97). Through steps S96 and S97, the procedure for subrogation by the rent guarantor is executed.

In addition, since the rent guarantor bills the resident for the reimbursed moving-out expenses, billing information is transmitted from the guarantor terminal 6 to the resident terminal 1 by operating the guarantor terminal 6 (step S98). ), the billing information is received at the resident terminal 1 (step S99). The billing information received by the resident terminal 1 includes information such as the payment method from the resident to the rent guarantor.

The resident who received the billing information in step S99 executes the payment procedure for the total bill of the first estimate or the second estimate, which he has accepted based on the description of the billing information, to the rent guarantor (step S100). The rent guarantor confirms that the tenant has paid the total amount requested for the first estimate or the second estimate by, for example, displaying that fact on the rent guarantor terminal 6 (step S101). The second payment process ends through steps S91 to S101. Note that the processes of steps S96 to S97 and steps S98 to S101 may be performed in a different order, or may be performed at the same time.

The payment method from the rent guarantor to the administrator in step S96 and the payment method from the resident to the rent guarantor in step S100 are not particularly limited, and the above payment methods can be appropriately adopted.

It should be noted that the procedure for paying the total amount requested by the resident to the rent guarantor for the first estimate or the second estimate in step S100 may be configured such that the resident pays to the administrator in the same manner as in step S86. In this case, a due date is set for the payment from the resident to the manager, and until that date, the procedure for paying the total amount of the rent guarantor's first estimate or second estimate in step S96 is not executed. In this case, billing information is transmitted from the server device 2 or the administrator terminal 4 to the resident terminal 1 after the resident terminal 1 accepts the payment in step S93. At this time, the billing information received by the resident terminal 1 includes information such as the payment method from the resident to the administrator.

If the resident does not complete the payment procedure to the administrator by the due date, or if it is not registered that the resident has completed the payment procedure to the administrator by the due date, the rent guarantor performs the first step in step S96. Execute the payment procedure for the total amount requested for the estimate or the second estimate, and request the resident to pay the moving-out expenses. At this time, the destination to which the resident pays the first estimate or the second estimate is changed from the manager to the rent guarantor. For these processes, it is possible to refer to the general flow for rent delinquency.

In addition, in the above-described embodiment, when the first estimate or the second estimate is requested to the resident, the processing of steps S91 to S101 is executed as the process of requesting payment from the resident. On the other hand, if the moving-out expenses are to be returned to the resident as a result of the calculation of the first estimate or the second estimate, in step S94, after the administrator receives the consent from the resident regarding the refund of the moving-out expenses, Residents will be paid the cost calculated in the second estimate. In this case, steps S96 to S101 can be omitted. In addition, consent from the resident can be omitted for the procedures for returning the moving-out expenses.

Furthermore, in the above-described embodiment, the acceptance of payment for the calculated second estimate is entered in the payment process after the calculation of the second estimate. may be configured to input. Specifically, in step S2, when displaying the calculated first estimate on the display screen of the resident terminal 1, according to the contents of the second estimate, the consent intention to consent to the payment of the moving out expenses is given. Also display the accept button shown. If consent for payment is received from the resident, the consent determination process may be omitted, and the first payment process may be executed after the second estimate calculation process.

Before the second estimate calculation process, when the resident terminal 1 receives the resident's consent by the operation of the resident, the resident's payment consent is transmitted to the server device 2, and the property and/or the resident , and stored in the storage unit 23 of the server device 2 . Also, the administrator terminal 5 and the guarantor terminal 6 may receive that the payment for the second estimate has been approved. In this case, it is determined in step S74 that consent from the resident is not necessary regardless of the content of the second estimate calculated thereafter. The first payment process can then proceed. In addition, even if the consent of the resident is accepted by the operation from the resident before the second estimate calculation process, the difference between the total billed amount of the first estimate and the second estimate is the predetermined amount. In the above case, it is determined that the consent of the resident is required in step S74, and it is preferable that the consent of the payment is input again from the resident in the second payment processing.

It should be noted that the above-described payment processing is preferably executed according to the contents of the second estimate. If the payment process is executed for the first estimate before the second estimate is calculated, the calculation of the second estimate may cause the billing costs to vary from the paid first estimate. In that case, it is necessary to proceed with the payment processing in step S6 for the cost added or subtracted from the first estimate. If the cost of the second estimate is higher than the cost of the first estimate, the acceptance determination process is executed, and the cost obtained by subtracting the cost of the first estimate that has already been paid from the cost of the second estimate is processed in the first payment process or A second payment process is performed. On the other hand, if the cost of the second estimate is lower than the cost of the first estimate, the payment (refund) processing of steps S81 to S83 for the cost obtained by subtracting the cost of the second estimate from the paid cost of the first estimate I do. On the other hand, if the contents of the first estimate and the second estimate are the same, the payment process is not executed because the total amount of the invoice for the first estimate has already been paid.

As described above, the rent guarantor can bill the resident for the first or second calculated estimate. In addition, the calculated payment of the first estimate or the second estimate can be processed for payment from the resident to the rent guarantor in the payment process.

In the above-described embodiment, the moving-out costs are estimated based on the special provisions of the rental contract, and the rent guarantor operates the guarantor's terminal to pay the estimated costs. It is configured to execute the payment processing of the expenses from the guarantor to the administrator. However, for example, in the move-out support system, even if the cost is estimated not based on the special agreement, the rent guarantor can manage it according to the calculated estimate by operating the guarantor's terminal by the rent guarantor. It is also possible to adopt a configuration that executes the payment processing of the expenses to the person. In other words, the calculated first estimate and second estimate may not include the items specified in the special agreement, and the payment processing in step S6 described above may be performed for the first estimate or the second estimate. A configuration of advancing can be adopted.

[Modified Example of Departure Support Processing]
In the above-described embodiment, a configuration has been mainly described in which processing for inputting information about a property to be moved out is input by the resident terminal 1 operated by the resident. Instead of the guarantor's terminal 1, a guarantor's terminal 6 operated by the rent guarantor may be used for input.

For example, if a resident is in financial difficulty and their whereabouts are unknown, the rent guarantor can confirm the condition of the property and then proceed to move out. If the resident continues to be in arrears and the resident's whereabouts are unknown, the rent guarantor will remove the resident's belongings from the property, and the rent guarantor will use the eviction support system described above. can do.

Therefore, for example, an application before using the moving out support system, a flowchart of information input processing shown in FIG. 5, a flowchart of first estimate calculation processing shown in FIG. 7, a cost table shown in FIG. The flowchart, the flowchart of the second estimate calculation process shown in FIG. 10, and the flowchart of the payment process shown in FIGS. Furthermore, the example of the display screen in FIG. 6 is also applied to the display screen of the guarantor's terminal 6 . In the information input process of step S1, the rent guarantor can also transmit the image data of the rent guarantor's own identification document instead of the resident's identification card. In addition, the rent guarantor can judge whether or not there is smoking in step S17 and whether or not there is a pet in step S18 based on the state of the property.

Also, in the information input process, steps S19 to S24 can be executed as a process for reporting scratches, stains, and damage occurring in the property from the rent guarantor to the move-out support system. Among these, in step S21, a plurality of pre-registered images with different degrees of scratches, stains, and damage are selected, and in step S24, the image data of the scratches, stains, and damage are sent to the server device. 2, or step S21 may be omitted and only steps S19, S22, S23 and S24 may be executed.

According to the present invention, it is possible to complete the move-out procedure by omitting the presence of the resident, the rent guarantor, the manager, and/or the builder for the faulty part in the property when moving out. As a result, it is possible to eliminate the burden caused by attendance, including schedule adjustment.

According to the present invention, when a resident moves out of a rental property based on information about special clauses, the manager of the rental property or the rent guarantor who guarantees the rent of the rental property charges the resident the cost of moving out It is also called cost), so you can easily calculate the specific moving out cost. In addition, according to the present invention, the information on the special contract is the cost based on the type and unit price of scratches, damage, and/or stains on the rental property, the cleaning cost of the rental property, and/or the key replacement cost. Therefore, moving out costs can be calculated based on special agreements for these related costs.

In addition, according to the present invention, since the moving-out fee is calculated based on the state information about the state of the property and the information about the special agreement, the moving-out fee can be calculated according to the state of the property. Further, according to the present invention, the received state information is calculated based on the cost for making it possible to hand over from the state to the next resident, which is stored in association with the state information regarding the state of the rental property. You can calculate the cost of moving out depending on the situation.

In addition, according to the present invention, the rent guarantor who guarantees that the resident's moving-out expenses will be paid on behalf of the tenant executes the payment processing of the moving-out expenses, and the payment information of the moving-out expenses is sent to the rent guarantor. Since it is received at the terminal and/or registers that the payment has been processed by the rent guarantor, the rent guarantor can reimburse the tenant's move-out costs. As a result, it is possible to reduce the damage caused when the manager cannot collect the moving-out fee from the resident.

In addition, in order to guarantee that the rent guarantor will repay the tenant's rent and moving-out expenses, it is necessary for the tenant to keep the security deposit that the manager kept as collateral in order to settle the unpaid rent and moving-out expenses. disappears. Therefore, it is possible to rent a rental property with a reduced security deposit or no security deposit, and it is possible to reduce the initial cost of moving in for the resident. In addition, since the rent guarantor pays the tenant's rent and moving-out expenses on behalf of the tenant, the manager can claim the moving-out expenses that the manager could not cover with the security deposit and the moving-out expenses if the security deposit is not kept. no longer need to remind As a result, it is possible to reduce the burden of collecting the moving-out expenses on the manager. Furthermore, for the resident, since only the rent guarantor requests the payment of the rent and moving-out expenses, the procedure can be performed more smoothly than when the management company is involved in the payment.

According to the present invention, when the tenant moves out of the rental property, the manager of the rental property or the rent guarantor accepts the consent to pay the expenses charged to the tenant. It is possible to easily carry out the procedure for obtaining agreement on In the past, we calculated an estimate for the burden of moving out costs and obtained an agreement on payment from the resident. In order to obtain it, the manager may interact with the resident many times. According to the moving-out support system of the present invention, it is possible to obtain the consent of the resident to pay the moving-out fee within the system, thereby simplifying the procedure. In addition, clear cost calculations are performed based on predetermined rules such as cost tables, and the grounds for cost calculations can be shown based on information in the property, so tenants can pay the moving-out costs with satisfaction. You can consent to

In addition, according to the present invention, the moving-out expenses are calculated by the manager or the builder who restores the rental property to a state where the next resident can move in, based on the conditions within the rental property. , it is possible to obtain the consent of the resident to pay for the exact move-out fee. In addition, according to the present invention, since the consent information is transmitted to the guarantor terminal operated by the rent guarantor and/or the administrator terminal operated by the administrator, the rent guarantor pays the moving-out fee as subrogation payment. procedure can be proceeded. Further, according to the present invention, it is possible to execute the payment processing of the moving-out fee without receiving an input regarding consent in a predetermined case. Further, according to the present invention, in a predetermined case, it is possible to execute the payment processing of the moving-out fee after accepting the input regarding consent. Therefore, it is possible to proceed smoothly with the procedure for clearing the moving out expenses of the property.

According to the present invention, since the system is provided with terminals operated by the tenant, the rent guarantor, the manager, and the builder, there is no troublesome moving out for the tenant, the rent guarantor, the manager, and the builder. You can smoothly proceed with exchanges related to.

1 guarantor terminal 2 server device 3 communication network 4 administrator terminal 5 builder terminal 11 control unit 12 RAM 13 storage unit 14 graphics processing unit 15 communication interface 16 interface unit 17 external memory 18 display unit 19 display screen 21 control unit 22 RAM
23 storage unit 24 communication interface 31 questioner mark 32 question 33 option 34 answer 40 cost table 41 degree of damage 42 cost 50 cost management table 51 property 52 resident 53 special clause 54 first estimate , 55 second estimate, 56 comparison result, 57 presence/absence of consent from the resident, 58 registration of payment

Claims (8)

A system comprising at least one computer device,
Special clause storage means for storing information about special clauses in the contract signed by the tenant with the manager of the rental property when moving in, or information about special clauses in the contract signed by the tenant with the manager of the rental property when moving in a special contract acceptance means for accepting the input of
Equipped with a cost calculation means for calculating the cost charged to the resident by the manager of the rental property or the rent guarantor who guarantees the rent of the rental property when the resident leaves the rental property,
The cost calculation means calculates the cost based on the information on the special contract,
The system, wherein the information on the special contract includes information on expenses payable by the resident to the manager when moving out. The information on the special contract is related to the cost based on the type and unit price of scratches, damage, and/or stains on the rental property, the cleaning cost of the rental property, and/or the key replacement cost. System as described. Status information receiving means for receiving status information about the status of the rental property by operating a tenant terminal operated by a tenant of the rental property or a guarantor terminal operated by a rent guarantor who guarantees the rent of the rental property. and
3. The system according to claim 1 or 2, wherein the cost calculation means calculates the cost based on the information about the special contract and the status information. The cost calculation means, based on the cost for making it possible to hand over to the next resident from the state, which is stored in association with the state information regarding the state of the rental property, is calculated according to the received state information. , to calculate the cost. Payment processing execution means for executing payment processing from the rent guarantor to the administrator for the costs calculated by the cost calculation means, and costs for transmitting information on the calculated costs to the guarantor terminal operated by the rent guarantor. 3. The system according to claim 1, further comprising transmission means and/or payment processing registration means for registering execution of payment processing from the rent guarantor to the administrator for the calculated cost. . A method performed in a system comprising at least one computing device, comprising:
A special agreement storage step for storing information on special agreements in the contract signed by the tenant with the manager of the rental property when moving in, or information on special agreements in the contract signed by the tenant with the manager of the rental property when moving in. a special provision acceptance step for accepting the input of
a cost calculation step of calculating the cost to be charged by the manager of the rental property to the tenant or the rent guarantor who guarantees the rent of the rental property when the tenant leaves the rental property;
A cost calculation step calculates the cost based on information about the special contract,
A method, wherein the information about the special terms and conditions includes information about expenses payable by the resident to the manager when moving out. A system comprising at least one computer device,
a cost calculation means for calculating, according to a predetermined rule, the cost charged to the tenant by the manager of the rental property when the tenant moves out of the rental property;
Payment processing execution means for executing payment processing from the rent guarantor who guarantees the rent of the rental property to the administrator for the costs calculated by the cost calculation means, and the rent guarantor operates the information on the calculated costs. and/or payment processing registration means for registering that payment processing has been executed from the rent guarantor to the administrator for the calculated cost. A method performed in a system comprising at least one computing device, comprising:
A cost calculation step of calculating, according to a predetermined rule, the cost to be charged by the manager of the rental property to the tenant or the rent guarantor who guarantees the rent of the rental property when the tenant leaves the rental property;
A payment processing execution step of executing payment processing from the rent guarantor who guarantees the rent of the rental property to the administrator for the cost calculated in the cost calculation step, and the rent guarantor operates the information on the calculated cost. and/or a payment processing registration step of registering that payment processing has been executed from the rent guarantor to the administrator for the calculated cost.

Images