JP2023044063A - Information processor, method for processing information, and program - Google Patents

Abstract

To provide a technique related to specifying a more reliable information source.SOLUTION: An information processor acquires user's action result information to a suggestion of an agent related to a service, evaluation information on an evaluation of the agent by the user, and external information of the information registered in an external system which includes information on the evaluation of the agent or information on the action history of the user. The information processor outputs a score which shows the reliability of the agent on the basis of the acquired action result information, evaluation information, and outside information.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing device, an information processing method, and a program.

In recent years, the digitization of information has progressed, and it has become easier to search and utilize information. Patent Literature 1 discloses a technique of searching for information by designating search conditions.

Patent No. 6854034

The information obtained may differ from the information expected or may be false. Therefore, it may be necessary to identify more reliable sources of information in order to obtain useful and reliable information.

An object of the present invention is to provide a technique for specifying a more reliable information provider.

An information processing apparatus according to one aspect includes a first acquisition unit that acquires user action result information in response to an agent's proposal regarding a service, a second acquisition unit that acquires evaluation information of the agent by the user, and registration in an external system. a third acquiring unit that acquires external information including information related to the agent's evaluation or information related to the user's action history from among the obtained information; and a controller for outputting a score indicating the credibility of the agent based on the stored information.

An information processing method according to one aspect includes acquiring user action result information in response to an agent's proposal regarding a service, acquiring evaluation information of the agent by the user, and among information registered in an external system, Acquiring external information including information about the evaluation of the agent or information about the action history of the user; storing the acquired action result information, the evaluation information, and the external information in a storage unit; and outputting by a controller a score indicative of the agent's credibility based on stored information.

A program according to one aspect comprises a computer, a first acquisition unit that acquires user action result information in response to an agent's proposal regarding a service, a second acquisition unit that acquires evaluation information of the agent by the user, and a computer registered in an external system. a third acquisition unit that acquires external information including information related to the evaluation of the agent or information related to the action history of the user, among the information obtained, stores the acquired action result information, the evaluation information, and the external information It functions as a storage unit and a control unit that outputs a score indicating the credibility of the agent based on the stored information.

ADVANTAGE OF THE INVENTION According to this invention, the technique regarding identifying a more reliable information provider can be provided.

1 is a conceptual diagram showing an example of the configuration of a matching system in one embodiment; FIG. It is a block diagram showing roughly an example of functional composition of a server device in one embodiment. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. It is a figure which shows an example of the hardware constitutions of the computer in one embodiment. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG. 1 is a conceptual diagram for explaining an overview of exemplary processing by a matching system in one embodiment; FIG.

In the present embodiment, "part", "means", "apparatus", and "system" do not simply mean physical means; It also includes the case where the functions possessed by are realized by software. In addition, even if the function of one "part", "means", "apparatus", or "system" is realized by two or more physical means or devices, two or more "part", "means", "device", or "system" The functions of "apparatus" and "system" may be realized by one physical means or device.

Definitions of some of the terms used in the description of this embodiment are explained below.

Service Provider: A person who provides information or services. Service providers include individuals or legal entities.

Service Beneficiary: A person desiring to receive information or a service. Service recipients include individuals or legal entities.

Provider side agent: A person who communicates with the service provider and makes proposals regarding the content of information or services provided by the service provider, service recipients who are the target of the provision, and the method of provision. Provider-side agents include individuals or legal entities, and may be computer-implemented.

Beneficiary-side agent: A person who makes proposals while communicating with service beneficiaries regarding the content of information or services enjoyed by service beneficiaries, target service providers, and the like. Beneficiary agents include individuals or legal entities, and may be computer-implemented.

External platform: an external system of the matching system described later according to the embodiment described later. External platforms are used by service providers and service beneficiaries. External platforms include, for example, posted video sharing systems, word-of-mouth information sharing systems, or social networking services.

Support function: A function (database) for a provider side agent or a beneficiary side agent to support implementation of a proposal to a service provider or service beneficiary. The support function includes, for example, service provider or service beneficiary attribute information, service provider or service beneficiary communication history, and various statistical information.

Evaluation Agent: An agent for properly conducting and managing the evaluation of a provider side agent or a beneficiary side agent. The evaluation agent plays a role in preventing arbitrary and biased evaluations and fraudulent evaluation processes, and also proposes an appropriate provider-side agent or receiver-side agent to the service provider or service beneficiary. . Evaluation agents include individuals or legal entities, and may be computer-implemented.

A matching system according to an embodiment of the present invention will be described in detail below with reference to the drawings. However, the embodiments described below are merely examples, and are not intended to exclude various modifications and application of techniques not explicitly described below. That is, the present invention can be practiced by variously modifying or combining each embodiment without departing from the scope of the invention. In addition, in the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

[System configuration]
An example of the configuration of a matching system according to this embodiment will be described with reference to FIG. The matching system 1 is a system that supports matching between service providers who want to provide information or services and service recipients who want to utilize information or services. Matching between the service provider and the service beneficiary is performed by a provider side agent or a beneficiary side agent. The matching system 1 includes a server device 10, user terminals 20 (20a, 20b, 20c), agent terminals 30 (30a, 30b, 30c), and evaluation agent terminals 40 (40a, 40b, 40c). Each device is configured to be able to communicate with each other via the network N. FIG. The external platform 50 is an external system of the matching system 1, and is configured to communicate with the server device 10, the user terminal 20, and the agent terminal 30, for example.

The server device 10 is an information processing device such as a server computer. The server device 10 may be composed of one information processing device (or computer; hereinafter the same), or may be composed of a plurality of information processing devices using cloud computing technology, distributed computing technology, or the like. good.

The user terminal 20 is configured by an information processing device such as a personal computer. A user terminal 20 is used by a service provider or a service beneficiary.

The agent terminal 30 is configured by an information processing device such as a personal computer. The agent terminal 30 is used by a provider side agent or a beneficiary side agent.

The evaluation agent terminal 40 is configured by an information processing device such as a personal computer. The evaluation agent terminal 40 is used by the evaluation agent.

The network N is composed of a wireless network and a wired network. The network N includes arbitrary networks such as the Internet, mobile communication networks, LANs (Local Area Networks), and the like.

In the example shown in FIG. 1, the matching system 1 includes one server device 10, one user terminal 20, one agent terminal 30, and one evaluation agent terminal 40. The number of devices included in the matching system 1 is is not limited to this. Matching system 1 may include any number of devices. It should be noted that in the following description, at least part of the processing described as the processing of any one of the server device 10, the user terminal 20, the agent terminal 30, and the evaluation agent terminal 40 may be executed by another device. For example, part of the processing described as processing by the server device 10 may be executed by any one of the user terminal 20, the agent terminal 30, or the evaluation agent terminal 40. FIG.

[Function configuration]
The functions of the server device 10 will be described with reference to FIG. The server device 10 has a communication section 11, a database 12, and a control section 13 as main functional configurations.

The server device 10 may have other functional configurations of an information processing device such as a general information processing device or a dedicated device. The functional configuration of the server device 10 is such that, for example, a control device such as a CPU (Central Processing Unit) of the server device 10 reads and executes a computer program stored in a storage device so that a computer program (software) and a hardware It is realized by cooperation of wear.

In the server device 10, the communication unit 11 acquires and outputs various information through communication with an external device. For example, the communication unit 11 receives information (action result information) indicating the action result of the user (service provider or service beneficiary) in response to the agent's proposal regarding the service, the user's agent (provider agent or beneficiary agent) Information indicating evaluation (evaluation information) and external information registered in an external system may be acquired. The database 12 stores the acquired action result information, evaluation information, and external information. The control unit 13 outputs a score indicating the credibility of the agent based on the action result information, the evaluation information, and the external information.

In general, information obtained by some method, such as information obtained by searching or information obtained from another person (for example, an agent), may differ from expected information or may be false information. Therefore, it may be necessary to identify more reliable sources of information in order to obtain useful and reliable information. According to this embodiment, the server device 10 outputs a score indicating the credibility of the agent based on the action result information, the evaluation information, and the external information. As a result, the user can identify a more reliable agent as an information provider based on the score.

Each of the communication unit 11, the database 12, and the control unit 13 of the server device 10 will be described in more detail below.

The communication unit 11 performs various communications with an external device. The communication unit 11 communicates with the user terminal 20, the agent terminal 30, the evaluation agent terminal 40, and the external platform 50 via the network N or other networks, for example.

The database 12 is a storage unit that stores and manages various data. The data stored in the database 12 includes, for example, data acquired from the outside, data required for execution of processing in the server device 10, and data of processing results in the server device 10. FIG.

The control unit 13 controls the processing and operation of each component of the server device 10 and the execution of various calculations. The details of the processing by the control unit 13 will be described later.

[Processing flow]
A processing flow in the matching system 1 will be described. Each processing step described below is executed by a computer program stored in a storage unit and executed by a control unit of the server device 10, the user terminal 20, the agent terminal 30, and the evaluation agent terminal 40, for example. It is realized by cooperation of a program (software) and hardware.

Referring to FIG. 3, the processing related to the introduction of the provider side agent to the service provider and the proposal by the provider side agent to the service provider will be described. This processing is started when the service provider requests the evaluation agent to introduce a provider-side agent who can provide consultation on service provision, such as designing the service to be provided and setting customer targets.

First, in step S11, the service provider operates the user terminal 20a to request the evaluation agent to introduce the provider side agent. In response to the operation by the service provider, the user terminal 20a transmits introduction request information indicating a request for introduction of the provider side agent to the evaluation agent terminal 40a of the evaluation agent. The evaluation agent terminal 40a receives the introduction request information. The introduction request information includes information related to the information or services provided by the service provider, such as the type and content of the information or services provided by the service provider, customer targets, development methods, scale, and consultation content.

Next, in step S12, the evaluation agent terminal 40a selects a provider side agent to be introduced to the service provider according to at least one of the received introduction request information and the operation by the evaluation agent. For the selection, the evaluation agent terminal 40a transmits to the server device 10 a search instruction for provider-side agent candidates based on at least one of the introduction request information and the operation by the evaluation agent. The server device 10 searches the database 12 in response to the received search instruction, acquires the search result as information on the candidate agent on the provider side, and transmits it to the evaluation agent terminal 40a. The evaluation agent terminal 40a transmits the information indicating the provider-side agent candidates received from the server device 10 to the user terminal 20a as candidate information. The candidate information includes score information indicating the credibility of each provider-side agent candidate acquired from the database 12 . Details of the score will be described later.

As described above, in step S12, the server device 10 executes a search in response to a search instruction based on the introduction request information, and candidate information is acquired based on the search results. That is, in the above example, the candidate information is generated based on the introduction request information, but may be generated further based on information other than the introduction request information.

In this case, for example, the database 12 of the server device 10 preliminarily stores service proposal result information by the agent on the provider side. The proposal record information may include information on the contents of service proposals and the number of proposals made by each agent on the provider side. The control unit 13 of the server device 10 provides information on a provider-side agent selected from a plurality of provider-side agents based on the introduction request information, the proposal result information, and the score indicating the creditworthiness. You may generate|occur|produce the agent candidate information which is. For example, the control unit 13 of the server device 10 receives, for example, the introduction request information of the proposal performance information (as described above, for example, information or service type, content, customer target, development method, scale, and consultation content are included.) A provider-side agent having a high degree of correspondence with the customer and a high score indicating the degree of trust may be selected as a candidate. The criterion for selection may be a criterion that the degree of correspondence and the score are equal to or greater than a predetermined value, or a criterion that the ranking of values based on the degree of correspondence and the score is within a predetermined value (for example, within five ranks). good.

Next, in step S13, the user terminal 20a displays the candidate information received from the evaluation agent terminal 40a on the display section of the user terminal 20a so that the service provider can select the provider-side agent. The displayed candidate information includes score information indicating the credibility of each of the candidates as information of the provider-side agent candidates. The service provider operates the user terminal 20a and selects a provider-side agent to consult from among the provider-side agent candidates indicated by the candidate information. The user terminal 20a transmits consultation request information to the agent terminal 30a of the selected provider side agent. The consultation request information includes, for example, information on the service provided by the service provider, or information on the service to be provided, such as the type and content of the service, customer target, deployment method, scale, and consultation content.

Next, in step S14, the agent terminal 30a displays the received consultation request information on the display section so that the provider agent can check it, according to the operation by the provider agent. Further, the agent terminal 30a transmits to the server device 10 an instruction to search for information necessary for an answer or proposal to the consultation based on at least one of the received consultation request information and the operation by the agent on the provider side.

Next, in step S15, the server device 10 searches the database 12 according to the received search instruction. The server device 10 transmits the information of the search result to the agent terminal 30a. The agent terminal 30a displays the information of the received search results on the display section so that the provider side agent can confirm the received information according to the operation by the provider side agent.

Next, in step S16, the agent terminal 30a generates proposal information indicating an answer or proposal to the consultation from the service provider based on at least one of the operation by the agent on the provider side and the information of the search result, and the user terminal 20a. The service provider can further communicate with the agent on the provider side by confirming the proposed information via the user terminal 20a and, if necessary, sending additional consultations or questions to the agent terminal 30a. is. The communication history is transmitted from the user terminal 20a and the agent terminal 30a to the server device 10 and stored in the database 12. FIG. The agent on the provider side can acquire and refer to the communication history stored in the database 12 via the agent terminal 30a in order to reply or make a proposal to the service provider.

Next, in step S17, the service provider determines whether or not to take action corresponding to the proposal by the provider-side agent, and operates the user terminal 20a according to the determination. For example, when the service provider determines that the action corresponding to the proposal by the provider-side agent will be performed, the user terminal 20a instructs the service provider to perform the operation of transmitting information about the service to be provided as the action corresponding to the proposal. , and transmits an instruction to transmit information to the external platform 50 . As an action corresponding to the proposal, the user terminal 20a may accept from the service provider an operation to purchase equipment necessary for providing the service, and execute processing for the purchase.

Next, in step S18, the user terminal 20a transmits action result information indicating the action result of the service provider in step S17 to the agent terminal 30a. The action result information includes information indicating whether or not the action corresponding to the provider side agent's suggestion has been taken.

For example, the user terminal 20a identifies the action result information of the service provider according to the operation by the service provider, and transmits it to the agent terminal 30a. Whether or not the service provider has taken action corresponding to the proposal of the agent on the provider side is determined, for example, by the proposal information in step S16 and the service provider to the user terminal 20a after the user terminal 20a receives the proposal information. is determined by comparing with the operation by That is, the action result information is information indicating whether or not the service provider has taken an action corresponding to the suggestion of the provider-side agent, and includes information based on the operation of the user terminal 20a by the service provider. The user terminal 20a or the agent terminal 30a may determine whether or not the service provider has taken an action corresponding to the proposal of the provider-side agent. The agent terminal 30 a transmits the received action result information to the server device 10 . The action result information may be directly transmitted to the server device 10 from the user terminal 20a.

Next, in step S19, the user terminal 20a transmits evaluation information indicating the service provider's evaluation of the provider-side agent to the evaluation agent terminal 40a in response to an operation by the service provider. The evaluation information is, for example, information on whether to implement the action corresponding to the proposal of the agent on the provider side, information on the evaluation of the effect when the action corresponding to the proposal is implemented, or the personality and proposal of the agent on the provider side. Contains information on method evaluation. The information as to whether to implement the action corresponding to the suggestion may include information indicating to implement, not to implement, or to implement another action with reference to the proposal. The information regarding the evaluation of the effect and the information regarding the evaluation of the personality and the proposed method may include information in which the evaluation is indicated by a score.

Next, in step S20, the evaluation agent terminal 40a transmits the evaluation information received in step S19 to the server device 10. FIG.

In step S<b>21 , the external platform 50 transmits to the server device 10 external information including information on the evaluation of the provider side agent or information on the action history of the service provider among the information registered in the external platform 50 .

External information includes, for example, content uploaded to an external platform 50 including a posted video sharing system, a word-of-mouth information sharing system, or a social networking service. The control unit 13 of the server device 10 analyzes the content and the metadata of the content included in the external information received from the external platform 50 to obtain information related to the evaluation of the provider side agent or the action history of the service provider. Identify information. By the analysis, for example, using information about the agent on the provider side or the service provider as a key, target text information is specified from the audio or video content, and target text information is specified from the text content. . Content metadata includes, for example, hashtags attached to content, content creator information, product information related to content, and other metadata. A score indicating the evaluation of the agent on the provider side may be calculated based on the analysis result, and the score may be used as the external information. For example, a higher score is calculated when the information regarding the evaluation of the agent on the provider side indicates a higher evaluation, and a higher score is calculated when the information regarding the action history of the service provider indicates an action corresponding to the proposal of the agent on the provider side. may be

Next, in step S22, the server device 10 stores in the database 12 the action result information received in step S18, the evaluation information received in step S20, and the external information received in step S21. The control unit 13 of the server device 10 calculates a score indicating the credibility of the provider side agent based on the stored information. The score is stored in the database 12 or output to the outside of the server device 10 . The score indicating the credibility of the agent on the provider side is such that the evaluation information is so high on the provider side that, for example, the action result information indicates that the service provider has taken an action corresponding to the proposal by the agent on the provider side. A higher value indicates that the agent is evaluated highly, or the external information indicates that the agent on the provider side is evaluated highly or the service provider has performed an action corresponding to the agent on the provider side. Calculated by

Referring to FIG. 4, the process of introducing the service beneficiary-side agent to the service beneficiary and of making a proposal to the service beneficiary by the beneficiary-side agent will be described. This processing is started when the service recipient requests the evaluation agent to introduce a recipient-side agent who can provide consultation on desired information or use or enjoyment of the service.

First, in step S31, the service beneficiary operates the user terminal 20b to request the evaluation agent to introduce the beneficiary side agent. The user terminal 20b, in response to the operation by the service beneficiary, transmits introduction request information indicating a request for introduction of the beneficiary side agent to the evaluation agent terminal 40b of the evaluation agent. The evaluation agent terminal 40b receives the introduction request information. The introduction request information includes information about information or services desired to be used or enjoyed by service recipients, such as types and contents of information or services desired to be used or enjoyed by service recipients, customer targets, deployment methods, scales, and consultation contents.

Next, in step S32, the evaluation agent terminal 40b selects a receiver side agent to be introduced to the service receiver according to at least one of the received introduction request information and the operation by the evaluation agent. For the selection, the evaluation agent terminal 40b transmits to the server device 10 a search instruction for candidate agents on the beneficiary side based on at least one of the introduction request information and the operation by the evaluation agent. The server device 10 searches the database 12 according to the received search instruction, acquires the search result as information on the candidate for the beneficiary side agent, and transmits it to the evaluation agent terminal 40b. The evaluation agent terminal 40b transmits the information indicating the candidate of the beneficiary side agent received from the server device 10 to the user terminal 20b as candidate information. The candidate information includes score information indicating the credibility of each beneficiary-side agent candidate acquired from the database 12 . Details of the score will be described later.

As described above, in step S32, the server device 10 performs a search in response to a search instruction based on the introduction request information, and candidate information is acquired based on the search results. That is, in the above example, the candidate information is generated based on the introduction request information, but may be generated further based on information other than the introduction request information.

In this case, for example, the database 12 of the server device 10 preliminarily stores proposal result information by the beneficiary-side agent regarding information or services to be used or enjoyed. The proposal record information may include information by each agent on the beneficiary side, or information on service proposal content and the number of proposals. The control unit 13 of the server device 10 provides information on the beneficiary-side agent selected from the plurality of beneficiary-side agents based on the introduction request information, the proposal result information, and the score indicating the creditworthiness. You may generate|occur|produce the agent candidate information which is. For example, the control unit 13 of the server device 10 receives, for example, the introduction request information of the proposal performance information (as described above, for example, information or service type, content, customer target, development method, scale, and consultation content are included.) An agent on the beneficiary side that has a high degree of correspondence with and a high score indicating the degree of trust may be selected as a candidate. The criterion for selection may be a criterion that the degree of correspondence and the score are equal to or greater than a predetermined value, or a criterion that the ranking of values based on the degree of correspondence and the score is within a predetermined value (for example, within five ranks). good.

Next, in step S33, the user terminal 20b displays the candidate information received from the evaluation agent terminal 40b on the display section of the user terminal 20b so that the service beneficiary can select the beneficiary side agent. The displayed candidate information includes, as information on the beneficiary-side agent candidates, score information indicating the credibility of each of the candidates. The service beneficiary operates the user terminal 20b and selects a beneficiary-side agent to consult from among the beneficiary-side agent candidates indicated by the candidate information. The user terminal 20b transmits the consultation request information to the agent terminal 30b of the selected beneficiary side agent. The consultation request information includes, for example, information related to the service to be provided, such as the type and content of the information or service that the service recipient desires to use or enjoy, the customer target, the deployment method, the scale, and the content of the consultation.

Next, in step S34, the agent terminal 30b displays the received consultation request information on the display section so that the beneficiary side agent can check it according to the operation by the beneficiary side agent. Further, the agent terminal 30b transmits to the server device 10 a search instruction for information necessary for a reply or proposal to the consultation based on at least one of the received consultation request information and the operation by the beneficiary side agent.

Next, in step S35, the server device 10 searches the database 12 according to the received search instruction. The server device 10 transmits the information of the search result to the agent terminal 30b. The agent terminal 30b displays the information of the received search result on the display unit so that the beneficiary side agent can check it according to the operation by the beneficiary side agent.

Next, in step S36, the agent terminal 30b generates proposal information indicating an answer or a proposal to the consultation from the service beneficiary based on at least one of the operation by the beneficiary side agent and the information of the search result, and the user terminal 20b. The service beneficiary can further communicate with the beneficiary-side agent by confirming the proposal information via the user terminal 20b and, if necessary, sending additional consultation or questions to the agent terminal 30b. is. The communication history is transmitted from the user terminal 20b and the agent terminal 30b to the server device 10 and stored in the database 12. FIG. The beneficiary-side agent can acquire and refer to the communication history stored in the database 12 via the agent terminal 30b in order to make a reply or proposal to the service beneficiary.

Next, in step S37, the service beneficiary determines whether or not to take action corresponding to the proposal by the beneficiary side agent, and operates the user terminal 20b according to the determination. For example, when the service beneficiary determines that the service beneficiary will perform an action corresponding to the proposal by the beneficiary side agent, the user terminal 20b performs an operation (for example, operation to purchase information or service) from the service beneficiary. In addition, the user terminal 20b transmits an instruction to transmit information to the external platform 50 in response to receiving an operation to transmit information to the external platform 50 that the user has used or enjoyed the information or service.

Next, in step S38, the user terminal 20b transmits action result information indicating the action result of the service recipient in step S37 to the agent terminal 30b. The action result information includes information indicating whether or not an action corresponding to the beneficiary side agent's proposal has been performed.

For example, the user terminal 20b identifies the action result information of the service recipient according to the operation by the service recipient, and transmits it to the agent terminal 30b.
Whether or not the service beneficiary has taken an action corresponding to the proposal of the beneficiary-side agent is determined, for example, by the proposal information in step S16 and the service beneficiary to the user terminal 20b after the user terminal 20b receives the proposal information. is determined by comparing with the operation by That is, the action result information is information indicating whether or not the service beneficiary has taken an action corresponding to the proposal of the beneficiary-side agent, and includes information based on the operation of the user terminal 20b by the service beneficiary. The user terminal 20b or the agent terminal 30b may determine whether or not the service beneficiary has taken an action corresponding to the proposal of the beneficiary-side agent. The agent terminal 30 b transmits the received action result information to the server device 10 . The action result information may be directly transmitted to the server device 10 from the user terminal 20b.

Next, in step S39, the user terminal 20b transmits evaluation information indicating the service recipient's evaluation of the recipient-side agent to the evaluation agent terminal 40b in response to an operation by the service recipient. The evaluation information is, for example, information on whether to implement an action corresponding to the proposal of the beneficiary side agent, information on evaluation of the effect when the action corresponding to the proposal is performed, or personality and proposal of the beneficiary side agent Contains information on method evaluation. The information as to whether to implement the action corresponding to the suggestion may include information indicating to implement, not to implement, or to implement another action with reference to the proposal. The information regarding the evaluation of the effect and the information regarding the evaluation of the personality and the proposed method may include information in which the evaluation is indicated by a score.

Next, in step S40, the evaluation agent terminal 40b transmits the evaluation information received in step S39 to the server device 10. FIG.

In step S<b>41 , the external platform 50 transmits to the server device 10 external information including information on the evaluation of the beneficiary-side agent or information on the action history of the service beneficiary among the information registered in the external platform 50 .

External information includes, for example, content uploaded to an external platform 50 including a posted video sharing system, a word-of-mouth information sharing system, or a social networking service. By analyzing the content included in the external information received from the external platform 50, the control unit 13 of the server device 10 specifies information about the evaluation of the receiver side agent or information about the action history of the service receiver. By the analysis, for example, information about the agent on the beneficiary side or the service beneficiary is used as a key, and target text information is specified from the audio or video content, and target text information is specified from the text content. . A score indicating the evaluation of the beneficiary side agent may be calculated based on the above analysis result, and the score may be used as the external information. For example, a higher score is calculated as the information regarding the evaluation of the beneficiary side agent indicates a higher evaluation, and a higher score is calculated as the information regarding the action history of the service beneficiary indicates actions corresponding to the proposal of the beneficiary side agent. may be

Next, in step S42, the server device 10 stores in the database 12 the action result information received in step S38, the evaluation information received in step S40, and the external information received in step S41. The control unit 13 of the server device 10 calculates a score indicating the credibility of the beneficiary side agent based on the stored information. The score is stored in the database 12 or output to the outside of the server device 10 . The score indicating the credibility of the beneficiary-side agent is such that the evaluation information is so high that, for example, the action result information indicates that the service beneficiary has taken an action corresponding to the proposal of the beneficiary-side agent. The higher the value indicates that the agent is highly evaluated, or the higher the external information indicates that the beneficiary side agent is highly evaluated or the service beneficiary has taken an action corresponding to the beneficiary side agent's proposal. Calculated by

[Hardware configuration]
An example of the hardware configuration of the computer 800 when the server device 10, the user terminal 20, the agent terminal 30, or the evaluation agent terminal 40 is implemented by the computer 800 will be described with reference to FIG. The function of each device can also be implemented by being divided into a plurality of devices.

As shown in FIG. 5, the computer 800 includes a processor 801, a memory 803, a storage device 805, an input I/F section 807, a data I/F section 809, a communication I/F section 811, and a display device. 813 included. The computer 800 may include various actuators (for example, motors) or various sensors (not shown).

The processor 801 is a control unit that controls various processes in the computer 800 by executing programs stored in the memory 803 .

The memory 803 is, for example, a storage medium such as a RAM (Random Access Memory). The memory 803 temporarily stores program codes of programs executed by the processor 801 and data necessary for executing the programs.

The storage device 805 is a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. A storage device 805 stores an operating system and various programs for realizing the above configurations.

An input I/F unit 807 is a device for receiving input from the user. Specific examples of the input I/F unit 807 include a keyboard, mouse, touch panel, various sensors, wearable devices, and the like. The input I/F unit 807 may be connected to the computer 800 via an interface such as USB (Universal Serial Bus).

A data I/F unit 809 is a device for inputting data from outside the computer 800 . A specific example of the data I/F unit 809 is a drive device for reading data stored in various storage media. Data I/F unit 809 may be provided outside computer 800 . In that case, the data I/F unit 809 is connected to the computer 800 via an interface such as USB.

The communication I/F unit 811 is a device for performing data communication with a device external to the computer 800 via the Internet N by wire or wirelessly. Communication I/F unit 811 may be provided outside computer 800 . In that case, the communication I/F unit 811 is connected to the computer 800 via an interface such as USB.

The display device 813 is a device for displaying various information. Specific examples of the display device 813 include a liquid crystal display, an organic EL (Electro-Luminescence) display, and a wearable device display. The display device 813 may be provided outside the computer 800 . In that case, the display device 813 is connected to the computer 800 via, for example, a display cable. Further, when a touch panel is adopted as the input I/F section 807 , the display device 813 can be integrated with the input I/F section 807 .

[Example]
A more specific example of the information processing according to the present embodiment described above will be described below as an example.

6 and 7, as an example of the embodiment described with reference to FIG. 3, an example of processing of the matching system 1 in a case applied to the travel industry will be described. The step numbers shown in FIGS. 6 and 7 correspond to the step numbers shown in FIG. Descriptions of the processes that have already been described are simplified or omitted.

In this embodiment, the service provider is a provider of travel services such as package tours. A provider-side agent is a person who makes proposals and provides information regarding the planning and sales of travel services.

First, in step S11, the user terminal 20a transmits introduction request information indicating a request for introduction of a provider-side agent to the evaluation agent terminal 40a of the evaluation agent in response to an operation by the service provider. The introduction request information includes package travel as a product (service content), twenties to thirties as a customer target, and SNS (social networking service) as a development method.

In step S12, the evaluation agent terminal 40a selects a provider-side agent to be introduced to the service provider according to at least one of the received introduction request information and the operation by the evaluation agent, and is transmitted to the user terminal 20a as candidate information.

In step S13, the user terminal 20a transmits consultation request information to the agent terminal 30a of the provider side agent selected according to the operation by the service provider. The consultation request information includes package travel as a product, twenties to thirties as a customer target, and SNS as a development method.

In step S14, the agent terminal 30a instructs the server device 10 to search for information necessary for an answer or proposal to the consultation by the provider side agent based on at least one of the received consultation request information and the operation by the provider side agent. Send.

In step S15, the server device 10 searches the database 12 according to the search instruction received from the agent terminal 30a. The server device 10 transmits the information of the search result to the agent terminal 30a.

As shown in FIG. 6, the database 12 stores attribute information, evaluation information, communication history, trend information, and support information.

The attribute information includes users of the matching system 1 (service providers, service beneficiaries, provider-side agents, beneficiary-side agents, and evaluation agents) registered in the matching system 1 by using the matching system 1 or the like. ). Attribute information includes name, gender, age, address, and credit information. The credit information may be, for example, a score that indicates the creditworthiness of the user. A service provider's credibility may be established, for example, based on the probabilities that the service provider has actually acted on suggestions from the provider agent.

The evaluation information is information relating to the evaluation of the agent on the provider side or the agent on the beneficiary side, such as the action result or evaluation of the service provider or service beneficiary in response to the proposal by the agent on the provider side or the agent on the beneficiary side.

The communication history is a history of communication (including transmission/reception of information and transaction records) performed by users of the matching system 1 . The communication history is the communication history between the service provider or service recipient and the evaluation agent, the communication history between the service provider and the agent on the provider side, or the communication history between the service recipient and the agent on the recipient side. Includes history.

Trend information is external information (including trends, news, etc.) related to attributes of users registered in the matching system 1, or related statistical information.

The support information is function information that can be provided by a business operator having special functions in a specific industry. The support information includes, for example, functions related to settlement that can be provided by the card company.

For example, in step S15, the server device 10, based on the search instruction received from the agent terminal 30a, retrieves related attribute information, evaluation Information, communication history, trend information, and support information may be searched, and the search result information obtained by the search may be transmitted to the agent terminal 30a.

In step S16, the agent terminal 30a generates proposal information indicating an answer or a proposal to the consultation from the service provider based on at least one of the operation by the agent on the provider side and the received search result information, and the user terminal 20a. Send to The proposal information includes personal travel as a product, teens to twenties as a customer target, and service development by a predetermined SNS (SNS A) as a development method.

In step S17, the service provider decides to take action corresponding to the proposal by the provider side agent, operates the user terminal 20a, and via the external platform 50 which is the platform of SNS A, the teens to 20s. Disseminate information for advertising products for personal travel.

In step S18, the user terminal 20a transmits action result information indicating the action result of the service provider in step S17 to the agent terminal 30a. For example, the user terminal 20a transmits responses to a questionnaire regarding the proposal of the provider side agent to the agent terminal 30a in response to an operation by the service provider. Answers to the questionnaire include information such as, for example, the suggestion was good, the action corresponding to the suggestion was implemented, and the suggestion was effective.

In step S19, the user terminal 20a transmits evaluation information indicating the service provider's evaluation of the provider-side agent to the evaluation agent terminal 40a in response to an operation by the service provider. The evaluation information includes, for example, information such as the response to the questionnaire, that the proposal was good, that the action corresponding to the proposal was implemented, that the proposal was effective, and the like, in the same manner as described above.

In step S20, the evaluation agent terminal 40a transmits the evaluation information received in step S19 to the server device 10. FIG.

In step S<b>21 , the external platform 50 transmits to the server device 10 external information including information on the provider side agent's evaluation or information on the service provider's action history. The external information is, for example, information related to information transmission by service providers registered on the external platform 50, which is the platform of SNS A (e.g., number of views: 10,000, number of likes: 3,000, number of favorite registrants: +5 , 000).

In step S22, the server device 10 calculates a score indicating the credibility of the provider side agent based on the action result information received in step S18, the evaluation information received in step S20, and the external information received in step S21.

Next, as an example of the embodiment described with reference to FIG. 4, an example of processing of the matching system 1 in a case applied to the travel industry will be described with reference to FIGS. 8 and 9. FIG. The step numbers shown in FIGS. 8 and 9 correspond to the step numbers shown in FIG. Descriptions of the processes that have already been described are simplified or omitted.

In this embodiment, the service beneficiaries are those who use travel services such as package tours. The beneficiary-side agent is a person who makes proposals and provides information regarding the use of travel services.

First, in step S31, the user terminal 20b transmits introduction request information indicating a request for introduction of the beneficiary side agent to the evaluation agent terminal 40b of the evaluation agent in response to an operation by the service beneficiary. The introduction request information includes, for example, information indicating a request for introduction of a beneficiary-side agent who is familiar with travel where the location is Southeast Asia, the time is August, and the budget is 80,000 yen.

In step S32, the evaluation agent terminal 40b selects a beneficiary-side agent to be introduced to the service beneficiary in accordance with at least one of the received introduction request information and the operation by the evaluation agent, and information on the selected beneficiary-side agent is as candidate information to the user terminal 20b.

In step S33, the user terminal 20b transmits consultation request information to the agent terminal 30b of the beneficiary side agent selected according to the operation by the service beneficiary. The consultation request information includes, for example, information indicating a consultation request regarding travel where the location is Southeast Asia, the time is August, and the budget is 80,000 yen.

In step S34, the agent terminal 30b instructs the server device 10 to search for information necessary for an answer or proposal to the consultation by the beneficiary side agent based on at least one of the received consultation request information and the operation by the beneficiary side agent. Send.

In step S35, the server device 10 searches the database 12 according to the search instruction received from the agent terminal 30b. The server device 10 transmits the information of the search result to the agent terminal 30b.

As shown in FIG. 8, the database 12 stores attribute information, evaluation information, communication history, trend information, and support information. Since the contents of these pieces of information are the same as in the embodiment described with reference to FIG. 6, the description is omitted here.

For example, in step S35, the server device 10 retrieves related attribute information, evaluation Information, communication history, trend information, and support information may be searched, and the information of the search result obtained by the search may be transmitted to the agent terminal 30b.

In step S36, the agent terminal 30b generates proposal information indicating an answer or a proposal to the consultation from the service beneficiary based on at least one of the operation by the beneficiary side agent and the information of the received search result, and the user terminal 20b. Send to The proposal information includes, for example, information indicating a proposal for a trip where the location is Thailand, the time is late August, and the budget is 70,000 yen.

In step S37, the service beneficiary decides to take action corresponding to the proposal by the beneficiary-side agent, operates the user terminal 20b, and via the external platform 50 such as SNS, sets the place to Thailand and the time to August. In the second half, the user browses information showing travel proposals with a budget of 70,000 yen.

In step S38, the user terminal 20b transmits action result information indicating the action result of the service recipient in step S37 to the agent terminal 30b. For example, the user terminal 20b transmits responses to a questionnaire regarding the proposals of the service receiver side agent to the agent terminal 30b in response to an operation by the service receiver. Answers to the questionnaire include information such as, for example, the proposal was good, the action corresponding to the proposal was implemented, and the degree of satisfaction with the proposal was 5 out of 5.

In step S39, the user terminal 20b transmits, to the evaluation agent terminal 40b, evaluation information indicating the service recipient's evaluation of the recipient-side agent in response to an operation by the service recipient. For example, similar to the above, the evaluation information includes information such as, as answers to the questionnaire, the proposal was good, the action corresponding to the proposal was implemented, and the degree of satisfaction with the proposal was 5 out of 5. .

In step S40, the evaluation agent terminal 40b transmits the evaluation information received in step S39 to the server device 10. FIG.

In step S<b>41 , the external platform 50 transmits to the server device 10 external information including information on the evaluation of the beneficiary-side agent or information on the action history of the service beneficiary. The external information is browsing information by the service recipient registered in the external platform 50, for example, browsing information corresponding to the proposal by the agent on the recipient side, such as browsing site: SNS A, browsing time: 1 hour, number of like presses. : 10 included.

In step S42, the server device 10 calculates a score indicating the credibility of the beneficiary-side agent based on the action result information received in step S38, the evaluation information received in step S40, and the external information received in step S41.

[Modification]
Modifications of the above embodiment will be described below.

In the above embodiments, the evaluation agent introduces the provider side agent or the beneficiary side agent to the service provider or the service beneficiary, and manages the evaluation of the provider side agent or the beneficiary side agent. Alternatively, there may be an agent that introduces evaluation agents to provider-side agents or beneficiary-side agents and manages the evaluation of the evaluation agents. The presence of such an agent makes it possible to deter remote actions, fraud, etc., by the evaluation agent.

In the above embodiments, the agents (provider agent, beneficiary agent, and evaluation agent) are typically legal entities, but may be individuals.

In the above embodiment, the agent on the provider side and the agent on the beneficiary side are typically different persons, but the agent on the provider side and the agent on the beneficiary side may be the same person. That is, the agent on the provider side may also serve as the agent on the beneficiary side. Also, the service provider or the service beneficiary may be able to become a provider side agent or a beneficiary side agent by satisfying a predetermined condition such as having a credit rating equal to or higher than a predetermined value.

In the above embodiments, an agent (provider-side agent, beneficiary-side agent, or evaluation agent) may communicate with other agents for suggestions to users (service providers or service beneficiaries). . By communicating with other agents, the quality of the proposal can be improved.

An example in which an agent communicates with another agent will be described with reference to FIG. It is assumed that a beneficiary side agent (a beneficiary side agent b) who is familiar with travel receives a consultation request regarding travel from the user terminal 20b of a service beneficiary in his twenties via the agent terminal 30b. The beneficiary side agent b, in order to receive advice on the trend of payment methods for trips by people in their 20s these days, uses the agent terminal 30b of the beneficiary side agent (the beneficiary side agent c) who is familiar with payment through the agent terminal 30b. Send a consultation message to The beneficiary side agent b and the beneficiary side agent c can share information on trends in payment methods for travel by people in their twenties by communicating via the agent terminal 30b and the agent terminal 30c. Further, the beneficiary side agent b and the beneficiary side agent c refer to the database 12 via the agent terminal 30b and the agent terminal 30c as necessary for advice and proposal.

The program for implementing the matching system 1 (or the server device 10, the user terminal 20, the agent terminal 30, or the evaluation agent terminal 40) in the above embodiment is an optical disk such as a CD-ROM, a magnetic disk, a semiconductor memory, etc. It can be installed or loaded on a computer by downloading through various recording media of the above or by downloading via a communication network or the like.

The present invention is not limited to the embodiments described above, and can be implemented in various other forms without departing from the scope of the present invention. The above-described embodiment is merely an example in all respects, and should not be construed as limiting.

1 Matching System 10 Server Device 20 User Terminal 30 Agent Terminal 40 Evaluation Agent Terminal N Network

Claims (10)

a first acquisition unit that acquires the user's action result information for the agent's proposal regarding the service;
a second acquisition unit that acquires evaluation information of the agent by the user;
a third acquisition unit that acquires external information including information on the agent's evaluation or information on the user's action history from among information registered in an external system;
a storage unit that stores the acquired action result information, the evaluation information, and the external information;
and a control unit that outputs a score indicating the trustworthiness of the agent based on the stored information. 2. The action result information according to claim 1, wherein said action result information is information indicating whether or not said user has taken action corresponding to said agent's suggestion, and includes information based on said user's operation of said first device. Information processing equipment. 3. The information processing apparatus according to claim 1, wherein said evaluation information includes information as to whether an action corresponding to said suggestion is to be performed, or information regarding an effect of taking an action corresponding to said suggestion. The information processing device according to any one of claims 1 to 3, wherein the external system includes a posted video sharing system, a word-of-mouth information sharing system, or a social networking service. the external information includes content uploaded to the posted video sharing system, the word-of-mouth information sharing system, or the social networking service;
5. The information processing apparatus according to claim 4, wherein said control unit identifies information about said agent's evaluation or information about said user's action history by analyzing said content and metadata of said content. The control unit determines whether the action result information indicates that the user has performed an action corresponding to the agent's suggestion, the evaluation information indicates that the agent is highly evaluated, or the external information 6. The score is calculated at a higher value as the user evaluates the agent more highly or indicates that the user has taken an action corresponding to the agent's suggestion. information processing equipment. *Proposal of an optimal agent The storage unit stores service proposal result information by the agent,
The control unit generates agent candidate information, which is information on the agent selected from the plurality of agents, based on the agent introduction request information from the user, the proposal result information, and the score. 7. The information processing apparatus according to any one of claims 1 to 6. the storage unit stores attribute information of the user, a history of communication between the user and the agent, external information related to the service, and function information that can be provided in relation to the service;
8. The control unit according to any one of claims 1 to 7, wherein the control unit outputs the related attribute information, the communication history, the external information, and the function information based on the consultation request information regarding the service from the user. The information processing device described. obtaining user action result information for the agent's suggestions regarding services;
obtaining evaluation information of the agent by the user;
Acquiring external information including information on the agent's evaluation or information on the user's action history among information registered in an external system;
storing the acquired action result information, the evaluation information, and the external information in a storage unit;
and outputting, by a control unit, a score indicating the credibility of the agent based on the stored information. the computer,
a first acquisition unit that acquires user action result information in response to the agent's proposal regarding the service;
a second acquisition unit that acquires evaluation information of the agent by the user;
a third acquisition unit that acquires external information including information on the evaluation of the agent or information on the action history of the user from information registered in an external system;
a storage unit that stores the acquired action result information, the evaluation information, and the external information;
a control unit that outputs a score indicating the credibility of the agent based on the stored information;
A program to function as

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