JP2005044292A - Information processing system, information processor and method, recording medium, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To use more services having high quality at a low price. <P>SOLUTION: A user stores: user-specific information, including an address specifying the user, name, a telephone number; medical-related information associated with the user; user property information, including wealth information, taste information, size information on a personal information server 3. A user interface 11 is adapted to function as a secretary agent and determines which service is required by the user on the basis of the user information stored on the personal information server 3. In providing the required service, the secretary agent calls up consultant agents (consultant servers 4-1 to 4-3) providing the service. The respective consultant agents provide the respective services to the user. The present invention is applicable to an information processing system providing, through the Internet, the services. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an information processing system, an information processing apparatus and method, a recording medium, and a program, and in particular, an information processing system, an information processing apparatus, and an information processing system that can provide a large amount of accurate information to a user at a low cost. The present invention relates to a method, a recording medium, and a program.

  Recently, the Internet has become widespread, and general users can receive a wide variety of information from servers.

  However, in order for a general user to obtain various types of information, the server that provides the information must be searched for, and there is a problem that the information required by the user cannot be easily provided.

Therefore, a system has been proposed in which an agent is prepared for each field in each user's personal computer, and each agent collects information on the field in charge and registers it in the database of the personal computer (for example, a patent) Reference 1).
JP 2001-56225 A

  However, using such a system can certainly collect information relatively efficiently, but the user must actively input the information he or she needs to do so. However, it is still difficult to collect high-quality information sufficiently efficiently at a low cost.

  The present invention has been made in view of such circumstances, and enables general users to easily and reliably use more high-quality services at low cost.

  When the first information processing apparatus reads the first user information corresponding to each user, the information processing system according to the present invention is unique to the user based on the read first user information. When the agent is activated and the specific agent selects a service provided by the third information processing apparatus, the service agent for the service provided by the third information processing apparatus is activated, and the third agent is provided via the service agent. When there is a request from the information processing apparatus, the second information of the user information held in the second information processing apparatus is provided to the third information processing apparatus, and the third information processing apparatus Provides a service provided based on the second user information to the user via the service agent.

  When the first user information corresponding to each user is read by the first information processing apparatus, the information processing method of the present invention is unique to the user based on the read first user information. When the agent is activated and the specific agent selects a service provided by the third information processing apparatus, the service agent for the service provided by the third information processing apparatus is activated, and the third agent is provided via the service agent. When there is a request from the information processing apparatus, the second information of the user information held in the second information processing apparatus is provided to the third information processing apparatus, and the third information processing apparatus Provides a service provided based on the second user information to the user via the service agent.

  When the first user information corresponding to each user is read by the first information processing apparatus, the recording medium program of the present invention is unique to the user based on the read first user information. When the unique agent is activated and the unique agent selects a service provided by the third information processing apparatus, the service agent for the service provided by the third information processing apparatus is activated, and the third agent is provided via the service agent. When there is a request from the information processing apparatus, the second information of the user information held in the second information processing apparatus is provided to the third information processing apparatus, and the third information processing is performed. A computer causes a computer to execute a process of providing a user with a service provided by a device based on second user information via a service agent. .

  When the first user information corresponding to each user is read by the first information processing apparatus, the program according to the present invention sets a unique agent specific to the user based on the read first user information. When the service is started and the specific agent selects a service provided by the third information processing device, the service agent for the service provided by the third information processing device is started and the third information processing is performed via the service agent. When there is a request from the apparatus, the second user information of the user information held in the second information processing apparatus is provided to the third information processing apparatus, and the third information processing apparatus According to another aspect of the present invention, a computer is caused to execute a process of providing a service provided based on the user information 2 to a user via a service agent.

  The information processing apparatus of the present invention collects a user-specific unique agent that is activated in the first other information processing apparatus and stores the user information of the user transmitted via the network. When a service provided by the second other information processing apparatus is selected, there is a request from the second other information processing apparatus via a service agent for the service provided by the second other information processing apparatus. A part of the user information of the held user is provided to the second other information processing apparatus, and a service provided by the second other information processing apparatus based on the user information is provided via the service agent. The user is provided from the first other information processing apparatus.

  The second information processing method of the present invention holds the user information of the user collected by the unique agent specific to the user activated in the first other information processing apparatus and transmitted via the network, When the specific agent selects a service provided by the second other information processing apparatus, a request is issued from the second other information processing apparatus via the service agent for the service provided by the second other information processing apparatus. When there is a service, a part of the user information of the held user is provided to the second other information processing apparatus, and a service provided by the second other information processing apparatus based on the user information is The first other information processing apparatus is provided to the user via the agent.

  The program of the second recording medium of the present invention stores the user information of the user collected by the unique agent specific to the user started in the first other information processing apparatus and transmitted via the network. When the specific agent selects a service provided by the second other information processing apparatus, the second other information processing apparatus passes through the service agent for the service provided by the second other information processing apparatus. When requested, a part of the user information of the held user is provided to the second other information processing apparatus, and a service provided by the second other information processing apparatus based on the user information is provided. The computer is caused to execute processing to be provided to the user from the first other information processing apparatus via the service agent.

  The second program of the present invention stores the user information of the user collected by the unique agent specific to the user, activated in the first other information processing apparatus, and transmitted via the network. When a service provided by the second other information processing apparatus is selected, there is a request from the second other information processing apparatus via the service agent for the service provided by the second other information processing apparatus. A part of the user information of the held user is provided to the second other information processing apparatus, and the service provided by the second other information processing apparatus based on the user information is changed to the service agent. The computer is caused to execute processing to be provided to the user from the first other information processing apparatus.

  In the information processing system and method, the recording medium, and the program of the present invention, the service agent is activated when the specific agent selects a service provided by the third information processing apparatus. When there is a request from the third information processing apparatus via the service agent, the second user information held in the second information processing apparatus is provided to the third information processing apparatus, Based services are provided to users via service agents.

  In the information processing apparatus and method, the recording medium, and the program of the present invention, user information collected by the unique agent activated in the first other information processing apparatus and transmitted via the network is retained. . When a service provided by the second other information processing apparatus is selected, when there is a request from the second other information processing apparatus via the service agent for the service, the stored user information A part is provided to the second other information processing apparatus.

  According to the present invention, a service can be provided to a user. In particular, since more service agents can be prepared, more high-quality services can be provided to the user at a lower cost. In addition, since the specific agent selects the service, the user does not need to know or search for various services, and can receive the service easily and reliably.

  In addition, according to another aspect of the present invention, user information can be used by other than the user. This makes it possible to provide the user with a higher quality service than the user has. Moreover, since only some information of user information is provided, it is suppressed that the confidentiality of user information is impaired.

  BEST MODE FOR CARRYING OUT THE INVENTION The best mode of the present invention will be described below. The correspondence relationship between the disclosed invention and the embodiments is exemplified as follows. Although there is an embodiment which is described in the specification but is not described here as corresponding to the invention, it means that the embodiment corresponds to the invention. It doesn't mean not. Conversely, even if an embodiment is described herein as corresponding to an invention, that means that the embodiment does not correspond to an invention other than the invention. Absent.

  Further, this description does not mean all the inventions described in the specification. In other words, this description is for the invention described in the specification and not claimed in this application, i.e., for the invention that will be applied for in the future or that will appear as a result of amendment and added. It does not deny existence.

  In the present invention, an information processing system (for example, the information processing system 10 in FIG. 1) including first to third information processing apparatuses connected via a network (for example, the Internet 1 in FIG. 1) is provided. .

  In this system, first user information (for example, user identification information reference ID in FIG. 12) corresponding to each user is read by the first information processing apparatus (for example, user terminal 2 in FIG. 1). At this time, based on the read first user information, a unique agent unique to the user (for example, the secret agent 61A in FIG. 39) is activated. When the specific agent selects a service provided by the third information processing apparatus (for example, the consultant server 4 in FIG. 1), a service agent for the service provided by the third information processing apparatus (for example, the consultant in FIG. 39). The agent 72A) is activated.

  When there is a request from the third information processing apparatus via the service agent, the second of the user information of the user held in the second information processing apparatus (for example, the personal information server 3 in FIG. 1). User information (for example, user characteristic information in FIG. 12) is provided to the third information processing apparatus.

  A service provided by the third information processing apparatus based on the second user information is provided to the user via the service agent.

  In the present invention, the first other information processing device (for example, the user terminal 2 in FIG. 1) and the second other information processing device (for example, the Internet 1 in FIG. 1) (for example, the Internet 1 in FIG. 1). An information processing apparatus (for example, the personal information server 3 in FIG. 1) connected to the consultant server 4) in FIG. 1 is provided.

  This information processing apparatus is collected by a unique agent unique to the user (for example, the secret agent 61A in FIG. 39) activated by the first other information processing apparatus and transmitted via the network to the user of the user. Keep information.

  When the specific agent selects a service provided by the second other information processing apparatus, a service agent (for example, consultant agent 72A in FIG. 39) for the service provided by the second other information processing apparatus is selected. When a request is received from the second other information processing apparatus, a part (for example, user characteristic information in FIG. 12) of the user information of the held user (for example, user information in FIG. 12) is stored. A service provided to the second other information processing apparatus and provided by the second other information processing apparatus based on the user information is provided to the user from the first other information processing apparatus via the service agent.

  Next, an embodiment of the present invention will be described.

  FIG. 1 shows a configuration example of an information processing system to which the present invention is applied. The information processing system 10 includes user terminals 2-1 and 2-2, a personal information server 3, consultant servers 4-1 to 4-3, store terminals 5-1 and 5-2, and these are connected. It is composed of the Internet 1 as a network representative.

  In the following, the user terminals 2-1 and 2-2 are simply referred to as user terminals 2 when it is not necessary to distinguish them individually. Similarly, the consultant servers 4-1 to 4-3 and the store terminals 5-1 and 5-2 are also simply referred to as the consultant server 4 or the store terminal 5 when it is not necessary to distinguish them individually.

  The user terminal 2 is a terminal directly used by the user. For example, a personal computer, a mobile phone, a digital television receiver, a PDA (Personal Digital Assistants), a game machine, a recording deck, a satellite receiver, a car navigation system, etc. Consists of.

  The user terminal 2 has a function of connecting to the Internet 1 by an analogous method such as ADSL (Asymmetric Digital Subscriber Line) or FTTH (Fiber To The Home). The connection medium may be an optical fiber cable such as FDDI (Fiber Distributed Data Interface), a coaxial cable or a twisted pair cable based on Ethernet (registered trademark), or a wireless communication such as IEEE802.11b, or a satellite communication network. .

  In this system, since the character type user interface 11 is used, the user terminal 2 needs to be an environment in which it can be used.

  The user interface 11 is a character-type user interface that mainly imitates the shape of a human or an animal for using the service. Data input and the like are performed by an interactive interface. The user interface 11 can transmit a wider variety of information including elements that cannot be transmitted only by characters, by transmitting information by characters and the like, as well as transmitting information by characters.

  The personal information server 3 manages user personal information of a plurality of users who are subscribed to this system. Personal information is managed by being divided into user specifying information and user characteristic information. The user specifying information is basically information that is assumed not to be disclosed to each service provider who manages and operates the consultant server 4, and is protected by stronger security. A reference ID that can uniquely identify the user identification information is added to the user identification information.

  The user characteristic information is a collection of information that cannot identify an individual user, and includes user characteristic / attribute information, preference information, and the like. A reference ID that can uniquely identify the user characteristic information is added. The information is preferably categorized in a form that is conscious of the target service provider to some extent. Examples of categories include medical care, assets, qualification information, size, personal items, regular medicine, and the like. As personal characteristic information, past information and future schedule information can be registered in addition to current information.

  However, since the main purpose of the personal information server 3 in this service is to hold user characteristic information with high anonymity, the personal information server 3 may not have user identification information. For example, the personal information server 3 may hold only user characteristic information. In this case, it is assumed that an ID for referring to the user specifying information and the user characteristic information is stored in the user terminal 2 or the IC chip 51 (see FIG. 2 described later) used by the user, and the user specifying information and the user characteristic information. If there is a need to link the ID, use the reference ID.

  At that time, by disclosing only the user characteristic information reference ID to the service provider, the service provider can be prevented from accessing the user specifying information.

  The consultant server 4 held by the service provider mainly provides consultation services to users. The consultant server 4 acquires user characteristic information from the personal information server 3, analyzes the information, performs appropriate consultation, and presents an answer to the user (provides service).

  The consultant server 4 has, for example, a function for connecting to the Internet 1, a function for acquiring user characteristic information, a function for analyzing and matching responses from user characteristic information, and a function for transmitting responses in order to acquire and analyze characteristic information. ing. These functions are executed via an application of a consultant agent (FIG. 39 described later) managed for each service provider (consultant server 4), and an analysis result (answer) is transmitted to the user and the personal information server 3. Is done.

  FIG. 2 illustrates a configuration example of the user terminal 2. In FIG. 2, a CPU (Central Processing Unit) 21 executes various processes according to a program stored in a ROM (Read Only Memory) 22 or a program loaded from a storage unit 28 to a RAM (Random Access Memory) 23. To do. The RAM 23 also appropriately stores data necessary for the CPU 21 to execute various processes.

  The CPU 21, ROM 22, and RAM 23 are connected to each other via a bus 24. An input / output interface 25 is also connected to the bus 24.

  The input / output interface 25 includes an input unit 26 including a keyboard and a mouse, a display including a CRT (Cathode Ray Tube) and an LCD (Liquid Crystal display), an output unit 27 including a speaker, and a hard disk. A communication unit 29 including a storage unit 28 and a modem is connected. The communication unit 29 performs communication processing via various networks including the Internet 1.

  Further, a reading unit 32 is connected to the input / output interface 25. The reading unit 32 reads necessary data from the IC chip 51 held by the user.

  The IC chip 51 is used to associate a user with user information when the user uses this service. The IC chip 51 records a reference ID for referring to user specifying information and user characteristic information described later (see FIG. 12 described later). The IC chip 51 may be used by being incorporated in, for example, various cards, key chains, mobile phones, commuter passes, toys, and the like.

  A drive 30 is connected to the input / output interface 25 as necessary, and a removable medium 31 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is appropriately mounted, and a computer program read from them is Installed in the storage unit 28 as necessary.

  FIG. 3 shows a configuration example of the personal information server 3. The CPU 121 to the removable medium 131 have basically the same functions as the CPU 21 to the removable medium 31 in FIG. That is, the portion corresponding to the two-digit number in FIG. 3 corresponding to the two-digit number in FIG. 2 executes the corresponding function.

  FIG. 4 illustrates a configuration example of the consultant server 4, and FIG. 5 illustrates a configuration example of the store terminal 5. The consultant server 4 and the store terminal 5 have basically the same configuration as the user terminal 2 in FIG. 2, and corresponding portions having the same last two digits have the same functions.

  6 to 10 show functional configurations of the user terminal 2, the user interface 11, the IC chip 51, the personal information server 3, and the consultant server 4.

  As shown in FIG. 6, the user terminal 2 includes a network connection unit 401 that performs processing for communicating with the personal information server 3, the consultant server 4, or the store terminal 5 via the Internet 1. The use unit 402 uses the user interface 11. The data input interface 403 executes interface processing for input from the user. The IC chip reader unit 404 executes processing for reading necessary information from the IC chip 51. The receiving unit 405 executes processing for receiving an information disclosure request from the consultant server 4 or the store terminal 5, and the transmitting unit 406 transmits information disclosure permission corresponding to the information disclosure request to the consultant server 4 or the store terminal 5. Execute the process.

  As shown in FIG. 7, the user interface 11 presents an interface 421 for performing interface processing for presenting information interactively with a user or receiving input, and processing for displaying a corresponding character as a moving image (animation). A motion display unit 422 is provided.

  As shown in FIG. 8, the IC chip 51 includes a storage unit 431 and stores a user identification information reference ID and a user characteristic information reference ID (see FIG. 12 described later).

  As illustrated in FIG. 9, the personal information server 3 includes a storage unit 441 that stores user information of a plurality of users for each user.

  The storage unit 442 stores information on the personal dedicated information channel.

  The consultant managed by the consultant server 4 can provide various types of information to the user in a push manner in addition to replying to the user's request.

  The consultant server 4 provides various types of information to the user having the corresponding characteristic based on the acquired user characteristic information.

  The consultant server 4 transmits and stores information in the information channel area of each target user in the storage unit 442. Or you can take the form of providing information directly by email.

  A user can access his / her personal information channel and view information via a secret agent or other user interface.

  In addition, the user can also register information on the personal information channel, and information registered from both the user and the consultant server 4 is held in this area, and the user can view it.

  The information registered by this service is, for example, schedule information (user schedule or service provider side schedule), event information, or service information such as an e-mail magazine or coupon.

  An expiration date can be set for information provided by the service provider. This expiration date can be used for processing such as automatically erasing information that has not been browsed within a time set from information registration. It is effective to set it to information whose value decreases over time.

  The expiration date may be added to information provided by the service provider, or may be set in advance by the user. Based on the set time limit information, the personal information server 3 deletes the corresponding information from the corresponding area of the personal dedicated information channel as necessary.

  The update unit 443 executes an update process for user information stored in the storage unit 441. The reception / transmission unit 444 executes an information disclosure request transmission / reception process, and the reception / transmission unit 445 executes an information disclosure permission transmission / reception process. The personal authentication unit 446 executes personal authentication processing based on the ID read from the IC chip 51.

  As shown in FIG. 10, the consultant server 4 includes a network connection unit 461 that executes connection processing to the Internet 1. The transmission unit 462 executes an information disclosure request and analysis result transmission processing when the user uses the consultant service. The reception unit 463 executes reception processing for permission to disclose information.

  The acquisition unit 464 executes processing for acquiring information on each user from the personal information server 3. The analysis / matching unit 465 executes processing for analyzing / matching user information based on the acquired information. When providing the push type information service to each user, the transmission unit 466 executes processing for transmitting the push type information and an analysis result when the user uses the consultant service.

  In this system, as shown in FIG. 11, many service provider groups are arranged around a central producer group. Each service provider group has the consultant server 4 in FIG. 1, acquires necessary user information from a chart syndicated managed by the central producers group, generates a service based on the user information, and presents it to the user. Specifically, this process is executed by a consultant agent possessed by each service provider.

  On the other hand, the producers group constructs an environment in which many service providers can provide high-quality information necessary for users. Specifically, information extracted from the user via a secret agent (see FIG. 39 described later) as the user interface 11 is accumulated and managed in each user's medical record.

  The secretary agent determines a service necessary for the user from information stored in the medical record and calls a necessary consultant agent. The called consultant agent provides necessary services to the user.

  The producers group defines services provided to users. In the example of FIG. 11, services in the medical, life, asset management, carrier, fashion media, and food fields can be provided to the user. The service provider provides any specific service among the services defined by the producers group. In the example of FIG. 11, services such as cosmetics, entertainment, bank securities life insurance, department stores, restaurants, beauty salons, fitness clubs, and real estate agents are provided to the user. For example, even if it is called cosmetics and department stores, different cosmetic companies and department stores can provide different services to users. For example, even if the secretary agent provides information about cosmetics, it determines which cosmetics company services are preferable to provide to the user, and the services of the cosmetics companies determined to be more preferable to the user. To provide.

  The service provider can provide a high-quality service to the user only by preparing his own dedicated consultant server 4. The Producers Group engages more service providers in this system by building a chart syndicate so that more quality services can be provided to users. The service provider pays a membership fee to the producer group manager, so that the producer group can make a profit. Users are free and relatively inexpensive, even if they are charged, and can use much more quality services at a lower cost than when they search for and collect services on their own. Become.

  FIG. 12 shows an outline when each consultant server 4 uses user information. The personal information server 3 holds user information as a medical record. The user information includes user specifying information and user characteristic information.

  The user specifying information is information that can specify an individual user from the information among the user information. For example, it is information that can identify an individual by one or a combination of name, address, telephone number, date of birth, gender, resident card code, and the like.

  The user characteristic information is information that cannot identify the individual user in the user information. For example, the user characteristic information includes information indicating user characteristics and attributes, preference information, medical related information, asset information, size information, and the like.

  The user identification information is associated with a user identification information reference ID, and the user characteristic information is associated with a user characteristic information reference ID. The IC chip 51 stores the user identification information reference ID and the user characteristic information reference ID.

  The consultant server 4 discloses only the user characteristic information reference ID among the IDs stored in the IC chip 51. Therefore, the consultant server 4 can receive disclosure of user characteristic information of the user based on the user characteristic information reference ID. However, the consultant server 4 cannot receive disclosure of all user characteristic information, and only those necessary for the service to be provided are provided. For example, when the service provided by the consultant server 4 is a service related to a hospital, medical related information is disclosed among the user characteristic information. The medical related information includes information such as the user's blood pressure, allergies, and past medical history.

  If the service provided by the consultant server 4 is a service related to a stylist, preference information and size information in the user characteristic information are disclosed. The preference information includes information such as the color, magazine, newspaper, and television program that the user likes, and the size information includes information such as the height and weight of the user.

  When the service to be provided is a service related to the asset trustee, the asset information is disclosed among the user characteristic information. The asset information includes information such as savings, credit cards, and condominiums held by the user.

  When the service to be provided is a service related to fitness, medical related information and size information are disclosed among the user characteristic information.

  The producer group basically determines which information of the user characteristic information is disclosed to which service. Further, the user decides himself / herself as needed.

  The user characteristic information is not disclosed only for a specific service, but is disclosed for a plurality of services.

  When using this system, each user accesses the personal information server 3 via the Internet 1 and receives assignment of an ID and a password in advance. Thereafter, the user can use the system by the personal information server 3 using the ID and password.

  First, with reference to the flowcharts of FIGS. 13 and 14, processing when the user accesses the personal information server 3 from the user terminal 2 and uses the system will be described. As shown in the flowchart of FIG. 13, in step S <b> 1, the user operates the data input interface 403 of the user terminal 2 to instruct the personal information server 3 to access. When receiving this command from the data input interface 403, the network connection unit 401 executes a process of accessing the personal information server 3 via the Internet 1. At this time, the personal information server 3 presents an ID and password input screen to the user terminal 2 in step S21 of FIG. The network connection unit 401 of the user terminal 2 displays the input screen presented from the personal information server 3 on the display screen in step S1 of FIG. The user operates the data input interface 403 and inputs his / her own ID and password set in advance. In step S <b> 2, the network connection unit 401 transmits the ID and password received in step S <b> 1 to the personal information server 3 via the Internet 1.

  When receiving the transmission of the ID and password from the user terminal 2, the personal authentication unit 446 of the personal information server 3 receives this in step S22 and executes an authentication process. That is, when the personal authentication unit 446 receives the ID and password transmitted from the user terminal 2 based on the input screen presented in step S21, the personal authentication unit 446 associates the ID and password with the storage unit 441 in advance. Authentication processing is performed based on whether or not it is stored. In step S23, the personal authentication unit 446 determines whether or not the authentication has been successful. When the authentication is successful, that is, when the ID and password received in step S22 are stored in association with the storage unit 441 in advance, it is determined that the user is an appropriate user, and in step S24, the personal authentication unit 446 transmits the user interface 11 to the user terminal 2 via the Internet 1.

  Instead of transmitting the user interface 11 each time, the user interface 2 is held in advance in the user terminal 2, and a command for starting it is sent from the personal information server 3 to the user terminal 2 in step S24. You may make it transmit.

  In step S <b> 3, the network connection unit 401 of the user terminal 2 receives the user interface transmitted from the personal information server 3. In step S4, the user interface 11 displays the secret character 61 (see FIG. 17 described later) on the display screen.

  In this way, the user interface 11 displays the secret character 61 and uses this to execute a function as a secret agent.

  If the personal authentication unit 446 of the personal information server 3 determines in step S23 of FIG. 14 that the user has not been properly authenticated, it transmits an error message to the user terminal 2 in step S25. This error message is displayed on the display screen of the user terminal 2. Therefore, in this case, the user cannot use the system of the personal information server 3. Therefore, the user repeats the above process by re-entering the correct ID and password.

  In place of the ID and password, the authentication processing may be performed based on the user specific information reference ID of the IC chip 51 read by the IC chip reader 404.

  The activated secret agent (user interface 11) performs a process of collecting personal information of the user by having a daily conversation with the user. Next, processing when user information is stored in the personal information server 3 will be described with reference to the flowcharts of FIGS. 15 and 16.

  The interface 421 of the user interface 11 issues a question to the user in step S41. The user inputs an answer to this question via the data input interface 403. Specifically, an answer is input by operating a keyboard, or an answer is input by voice.

  In step S42, the interface 421 receives an answer from the user. In step S43, the interface 421 temporarily stores the received answer. In step S44, the interface 421 determines whether or not to end the question. If there are still questions, the process returns to step S41, and the subsequent steps are repeatedly executed.

  If it is determined in step S44 that the answer is to be terminated, the interface 421 proceeds to step S45, and transmits the answer from the user temporarily stored in the process of step S43 to the personal information server 3 via the Internet 1. .

  Corresponding to the processing of the user terminal 2 described above, the personal information server 3 executes the processing shown in the flowchart of FIG.

  That is, in step S61, the storage unit 441 of the personal information server 3 receives an answer from the user terminal 2. In step S62, the storage unit 441 determines whether the answer received in step S61 is user identification information. If the received answer belongs to the user specifying information, the process proceeds to step S63, and the storage unit 441 stores the received answer as user specifying information. On the other hand, when it is determined in step S62 that the received answer is not the user specifying information, the information is user characteristic information. Therefore, in step S64, the storage unit 441 stores the information. Accumulated as user characteristic information.

  The processing as described above is performed on a daily basis, and the user information of the user is gradually accumulated in a daily conversation.

  17 to 20 schematically show the processing flow in this case. That is, as shown in FIG. 17, the secret character 61 as a symbol of the secret agent 61A is displayed on the screen, and a question is generated to the user (step S41 in FIG. 15). In the example of FIG. 17, it has been the question of "Hello today I'll tell me about you!". Then, as shown in FIG. 18, the question “What is the date you were born?” Is also issued. In this example, in response to this question, the user answers “March 25, 1972” (step S42 in FIG. 15).

  As shown in FIG. 19, the secret character 61 generates a question “March 25, 1972. That means Pisces?” (Step S41). On the other hand, the user inputs a “high” answer by operating the cursor (step S42).

  On the other hand, as shown in FIG. 20, the secret character 61 generates the question “You say that the Pisces are romantics. You are also a romantic.”

  In the casual conversation as described above, the secret agent 61 </ b> A collects user information of the user and stores it in the personal information server 3.

  The user interface 11 as the secret agent 61A functions as a user agent, and makes the consultant server 4 use the user information collected in the personal information server 3 as described above. An outline of the information flow in this case is shown in FIG. 21 and FIG. In FIG. 22, for the sake of convenience, one consultant server 4 is shown to provide various services, but in reality, one consultant server 4 provides one specialized service. Of course, it is possible for one consultant server 4 to provide a plurality of services. However, in order to provide high-quality services by utilizing each specialty as much as possible, one consultant server 4 It is preferable to provide one service.

  The personal information server 3 requests the user interface 11 to acquire information. The user interface 11 that functions as a secret agent displays information to the user in the form of a question, a list, or the like. The user views this display via the user terminal 2 and inputs information such as necessary answers and registration. The user interface 11 transmits such information input from the user terminal 2 to the personal information server 3 to be accumulated and updated. In this way, in the personal information server 3, user identification information and user characteristic information are stored as user information.

  The accumulated user information is used by the consultant server 4. When the consultant server 4 wishes to use user information, the consultant server 4 transmits a request for information disclosure to the personal information server 3. When there is a request for information disclosure from the consultant server 4, the personal information server 3 presents a disclosure request to the user via the user interface 11. In response to the disclosure request, the user determines whether or not to permit disclosure, and notifies the personal information server 3 of the disclosure permission as the determination result via the user interface 11. The user can restrict and allow the disclosure contents as necessary.

  Based on the disclosure permission information from the user, the personal information server 3 gives the consulting server 4 browsing permission within that range. The consultant server 4 can browse the user information in a form that is limited in terms of time or limited to some contents.

  Upon receiving the browsing permission, the consultant server 4 accesses the personal information server 3 and browses the user information. At this time, only user characteristic information among user information can be browsed, and user identification information cannot be browsed. Therefore, it is impossible for the consultant server 4 to specify which user the information is. This guarantees the confidentiality of the user's personal information.

  When the consultant server 4 receives a part of the user characteristic information from the personal information server 3, the consultant server 4 analyzes and aggregates it to generate an answer. This answer is transmitted to the user terminal 2 via the user interface 11 and presented, and is stored and updated in the user characteristic information of the personal information server 3. Thereby, the information is used for subsequent processing. As a result, a more appropriate service can be provided to the user.

  Even when the user purchases an article at a store, the user presents his / her own user information stored in the personal information server 3 to the store terminal 5 of the store as necessary by presenting the IC chip 51. And can be used.

  Next, processing when the user uses a service using this system will be described. First, processing when the user himself / herself specifies which service to use will be described.

  In this case, as shown in FIG. 23, in step S81, the data input interface 403 of the user terminal 2 displays a menu for service selection on the display screen when the user is instructed to display a menu for service selection. To do. In this menu, icons are displayed for each service, and the user selects a service by selecting an icon corresponding to the service. Of course, it is also possible to select a service by a method other than selecting an icon from a menu, such as inputting by voice. In step S82, the data input interface 403 accepts selection of an icon from the user.

  In step S83, the data input interface 403 executes processing for calling a consultant agent corresponding to the icon (selected icon) received in step S82. That is, at this time, the network connection unit 401 accesses the consultant server 4 corresponding to the icon selected by the user, and requests transmission of the consultant agent.

  When the consultant server 4 receives the request transmitted from the user terminal 2 in step S101 in FIG. 24, the consultant server 4 transmits the requested consultant agent to the user terminal 2 via the Internet 1.

  In step S <b> 84, the network connection unit 401 of the user terminal 2 receives the consultant agent transmitted from the consultant server 4. In the following, the consultant agent will specifically execute processing necessary for providing a service to the user.

  In this case as well, the consultant agent may be held in the user terminal 2 in advance, and only a command for activating the consultant agent may be transmitted from the consultant server 4. Alternatively, the secret agent may be called first, and the secret agent may call the consultant agent designated by the user.

  A process in which the consultant agent called up as described above provides a service to the user will be described with reference to the flowcharts of FIGS. 25, 26, and 27. FIG.

  In step S121 of FIG. 25, the consultant agent (use unit 402) reads the user characteristic information reference ID. This user characteristic information reference ID is stored in the IC chip 51 held by the user. Therefore, the consultant agent outputs and displays a message so that the reading unit 32 reads the IC chip 51 on the display unit, and acquires this when the user causes the reading unit 32 to read the IC chip 51.

  In step S122, the consultant agent transmits the user property information reference ID read in the process of step S121 to the consultant server 4.

  The network connection unit 461 of the consultant server 4 receives the user characteristic information reference ID transmitted from the user terminal 2 in step S141 of FIG.

  The consultant agent of the user terminal 2 displays the consultant character 72 (see FIG. 29 described later) on the display screen in step S123 of FIG. In step S124, the consultant agent generates a predetermined question to the user via the consultant character 72. The user inputs an answer to this question. In step S125, the consultant agent receives the user's answer to this question. In step S126, the consultant agent transmits the answer accepted in step S125 to the consultant server 4.

  In step S142 of FIG. 26, the network connection unit 461 of the consultant server 4 receives the reply transmitted from the user terminal 2.

  In step S143, the transmission unit 462 transmits the user characteristic information reference ID received in step S141 to the personal information server 3. Further, in step S144, the transmission unit 462 refers to the answer from the user received in the process of step S142, determines an item for which disclosure is requested, and determines the item for which the determined disclosure is requested and the disclosure request. 3 to send.

  The reception / transmission unit 444 of the personal information server 3 receives the reference ID of the user characteristic information transmitted from the consultant server 4 in step S161 of FIG. In step S162, the personal authentication unit 446 determines whether or not user characteristic information corresponding to the reference ID of the user characteristic information received in the process of step S161 is registered in the storage unit 441. If the corresponding user characteristic information is registered, the process proceeds to step S163, and the reception / transmission unit 444 requests the user terminal 2 to disclose the user characteristic information.

  When the receiving unit 405 of the user terminal 2 receives the information disclosure request via the user interface 11 (secretary agent) in step S127 of FIG. 25, the receiving unit 405 displays the request on the display unit. The user determines whether to permit the disclosure request by viewing this display, and inputs the determination result from the data input interface 403. At this time, the user can limit the contents to be disclosed or limit the period as necessary.

  In step S128, the transmission unit 406 of the user terminal 2 receives the information disclosure permission signal from the user via the user interface 11 (secretary agent), and transmits it to the personal information server 3.

  In step S164 of FIG. 27, the reception / transmission unit 445 of the personal information server 3 determines whether or not the information disclosure permission has been transmitted from the user terminal 2, and if it is determined that the disclosure permission has been transmitted, step S165 is performed. Then, the reception / transmission unit 445 transmits an access permission signal to the consultant server 4 with a viewable item included in the user characteristic information.

  In step S145 of FIG. 26, the receiving unit 463 of the consultant server 4 receives the information disclosure permission signal and determines whether or not access to the user characteristic information is permitted. When the access is permitted, the process proceeds to step S146, where the acquisition unit 464 accesses the personal information server 3, browses and acquires the items permitted to be disclosed.

  In step S166 of FIG. 27, the storage unit 441 of the personal information server 3 accepts the browsing request for the item permitted to be disclosed from the consultant server 4, and among the user characteristic information, the item permitted to be disclosed. Allow viewing of.

  If it is determined in step S145 of FIG. 26 that the user has not permitted the disclosure, the process of step S146 is skipped. That is, in this case, the consultant server 4 cannot use the user characteristic information.

  In step S147, the analysis / matching unit 465 of the consultant server 4 executes a process corresponding to the answer from the user received in the process of step S142. That is, the analysis / matching unit 465 performs analysis and matching processing based on the answer received in step S142 and the user characteristic information browsed in step S146, and obtains a processing result corresponding to the answer.

  In step S148, the analysis / matching unit 465 transmits the processing result obtained by the processing in step S147 to the consultant agent and the personal information server 3.

  The consultant agent (usage unit 402) of the user terminal 2 receives the processing result transmitted from the consultant server 4 in step S129 of FIG. 25, and displays the processing result on the display unit in step S130, to the user. Present.

  In step S167 of FIG. 27, the update unit 443 of the personal information server 3 receives the processing result from the consultant server 4 and records (updates) the processing result as user characteristic information in step S168.

  In this way, user information obtained as a result of use by the user is sequentially updated.

  If it is determined in step S162 in FIG. 27 that the user characteristic information corresponding to the reference ID of the user characteristic information is not registered, the process proceeds to step S169, where the personal authentication unit 446 of the personal information server 3 consults the consultant. An error message is transmitted to the server 4. That is, in this case, the consultant server 4 cannot use the user characteristic information.

  Of the above processing, for example, the processing of steps S124 and S125 of FIG. 25 is omitted, and the processing result is obtained using only the information already registered in the personal information server 3, or conversely from the user. The processing result may be obtained based only on the answer. In addition, the processing result generated based on the information already registered in the personal information server 3 is presented to the user. Based on the processing result, an answer is further obtained from the user, and the processing result is obtained again from the answer. You may make it present.

  In the above, the user characteristic information registered in the personal information server 3 is disclosed to the consultant server 4 as it is. However, if detailed information is not necessary, only the outline can be disclosed. is there.

  FIG. 28 shows a processing example in this case. In this processing example, when the consultant server 4 requests the disclosure of the weight of the user, the consulting server 4 does not disclose the weight as it is but the processing when the tendency is disclosed.

  That is, in step S201, the storage unit 441 reads the weight of the last three months of the user. In step S202, the storage unit 441 analyzes the three-month weight trend read in the process of step S201. In step S <b> 203, the storage unit 441 transmits the trend obtained as a result of the analysis in step S <b> 202 to the consultant server 4.

  Thereby, for example, when the weight of the user is recorded as 65 kilograms two months ago, 63 kilograms one month ago, and 60 kilograms this month, the accumulation unit 441 analyzes the tendency of “becoming thin recently”, This tendency is output to the consultant server 4.

  In this way, instead of directly disclosing the value of the item “weight”, it is possible to perform disclosure that is replaced with an ambiguous expression such as “slightly overweight” or “slimming”. Thereby, the confidentiality of user information can be improved more.

  As described above, for example, a specific example in the case where the user receives the “stock guide” service will be further described with reference to FIGS. 29 to 33.

  As shown in FIG. 29, an icon 71 operated when selecting a service is displayed on the display screen. The user can call the consultant agent corresponding to the service by operating this icon 71. When the user selects the “stock guide” service, as shown in FIG. 29, the consultant character 72 of the consultant agent that provides the “stock guide” service is displayed.

  As shown in FIG. 30, the consultant character 72 is talking to the user that “the Tokyo stock market is inundated with buying orders from the early morning ...”. Further, in the state of FIG. 31, the consultant character 72 asks the user a question “Are you interested in maker stock in addition to the S company stock owned by Mr. XX?”. The user enters “Yes” or “No” for this question. For example, when the user answers “No”, information corresponding to this answer, that is, information that the user is not interested in the manufacturer stock is stored as the user characteristic information of the user. Become.

  In the state shown in FIG. 32, the consultant character 72 is throwing a message that “S company's stock owned by Mr. XX may soon sell ...”.

  Stock instructions for the user are executed in the interactive response as described above.

  Furthermore, as shown in FIG. 33, a service for “stock guide” is provided to the user in the form of an email or a homepage. In the example of FIG. 33, “S Company made an announcement of Aoria in the Ginza XX building with“ 2003/06/15 ”by e-mail. Information of contents such as “˜˜˜” is provided to the user in a mail format.

  In addition, a stock price transition table of the company S is provided as information of my data of the user terminal 2. The user can browse the corresponding information when operating a predetermined bookmark in cooperation with my data by the bookmark function as necessary.

  34 to 38 show examples of service provision in the medical field. As shown in FIG. 34, when the user selects the “medical field” service from the service selection menu screen, the consultant character 73 of the consultant agent who provides this “medical field” service is displayed. In the display state of FIG. 34, the consultant character 73 is throwing the message “Good morning!

  As shown in FIG. 35, the consultant character 73 provides the user with the message “Health is first from exercise”. Furthermore, as shown in FIG. 36, the consultant character 73 asks the user the question “What is the sleep time of yesterday?”. The user selects an answer from “less than 4 hours, 4 to 8 hours, 8 hours or more”. When an answer is selected, the information is stored as user information.

  Further, as shown in FIG. 37, the consultant character 73 responds to the question of FIG. 36 that the user replied “less than 4 hours”. "..." message is sent to the user for advice.

  In addition, services in the “medical field” are provided to the user as mail or my data. In the example of Fig. 38, the e-mail says "Looking from the recent weight transition table, Mr. A's health balance is generally in a good direction. Please be healthy with your healthy diet." Advice is given. Moreover, Mr. A's weight transition table is provided as my data.

  In the above description, the user directly selects a predetermined service, but it is also possible to select it by a secret agent. FIG. 39 shows a conceptual diagram in this case.

  As described above, a secret agent is associated with a user who uses a service among character-type user interfaces using agent technology. The user can use various services through conversational exchanges with a dedicated secret agent operating on the user terminal 2.

  The consultant agent is associated with a service provider that provides a service among character-type user interfaces using agent technology. The user can use the service provided by each service provider mainly through conversational exchange with the consultant selected by the secretary.

  When receiving the input of information from the user, the secret agent 61 </ b> A stores the information in the personal information server 3. Then, the secret agent 61A analyzes the information of the user stored in the personal information server 3, and based on the result obtained by the analysis, the secret agent 61A then sends the information to the user. Select the consultant agent you need.

  In the example of FIG. 39, the hospital consultant agent 73A, the career advisor consultant agent 75A, and the education consultant agent 77A are selected by the secret agent 61A. As described above, the secret agent 61A selects and provides a consultant agent necessary for the user from the consultant agents 72A to 77A of each consultant server 4.

  In FIG. 39, as in FIG. 22, for convenience, one consultant server 4 is shown to provide a plurality of different types of services. Provide each service.

  The secretary agent may perform a consultation to introduce the consultant agent necessary for the user. Next, processing in this case will be described with reference to the flowchart of FIG.

  In step S231, the secret agent 61A (use unit 402) asks the user a question. For example, if the question is in the medical field, the question “How many times is your body temperature today?” For example, if the answer is twice higher than normal heat, a call is made to a medical consultant agent. Also, for example, the question “How is your physical condition today?” Is issued. In this case, based on the “good” or “bad” answer, if a “bad” answer is input from the user, a rule is given to call the medical consultant agent.

  In this way, a question is asked based on a predetermined rule.

  In step S232, the secret agent 61A accepts an answer from the user to the question in step S231. Here, as described above, for example, an answer that the user's body temperature is “38 degrees” or the physical condition is “bad” is accepted.

  In step S233, the secret agent 61A determines whether further determination is necessary from the answer. If further determination is necessary from the answer, the process proceeds to step S234, and the secret agent 61A performs processing for comparison and determination with reference to the user characteristic information. For example, in the user information, the item “normal heat” is acquired, and it is acquired that the normal heat is “36 degrees”.

  Next, in step S235, the secret agent 61A determines whether the value can be determined to require a consultant. Specifically, it is determined whether or not the difference between the body temperature (38 degrees) and the normal temperature (36 degrees) acquired in step S232 is 2 degrees or more. If the difference is twice or more, it is determined that the consultant is necessary, and the process proceeds to step S236, where the secret agent 61A executes a process of calling the medical consultant agent.

  When it is determined that the difference between the body temperature and the normal temperature is less than 2 degrees, the process of step S236 is skipped. That is, the medical consultant agent is not called.

  If it is determined in step S233 that no further determination is necessary from the answer, the process proceeds to step S237, and it is determined whether a consultant is necessary. For example, if “physical condition is poor” is accepted as a result of the answer in step S232, it is determined in step S237 that consultation is necessary, and the process proceeds to step S236, where a process for calling the corresponding consultant agent is executed. On the other hand, if it is determined in step S237 that the answer does not require consultation, the consultant agent is not called.

  In this way, in the processing example of FIG. 40, questions and answers that are directly related to the consultant are prepared, and questions that presume the consultant service area are made in advance. Then, based on the result of the answer, a consultation on the field is immediately performed.

  FIG. 41 shows another example of consultation processing. In this example, in step S251, the secret agent 61A generates a question. For example, a question such as "What is your sleep time today?" In response to the user's answer, a rule is given that the medical field point is minus 2 and the beauty field point is minus 1 every hour shorter than the average sleep time. . Further, it is ruled that the consultant agent is called when the points in each field reach minus 10.

  In step S252, the secret agent receives an answer from the user. For example, an answer to a question such as “4 hours” is received from the user.

  Next, in step S253, the secret agent 61A executes a process of updating the user characteristic information based on the answer content. For example, the sleep time of 0 month × day is updated to 4 hours, the medical point is minus 2, and the beauty point is minus 1.

  In step S254, the secret agent 61A refers to the user characteristic information. Thereby, for example, it is read that the medical point is minus 10 and the beauty point is minus 5. In step S255, the secret agent 61A determines whether the value of the item referred to in step S254 exceeds a preset value. For example, the secret agent 61A determines whether the medical point or the beauty point has reached minus 10. If the medical point or the beauty point has reached minus 10, the process proceeds to step S256, and the secret agent 61A executes a process of calling the corresponding consultant agent. That is, when the medical point reaches minus 10, a medical consultant agent is called, and when the beauty point reaches minus 10, a beauty consultant agent is called. If it is determined in step S255 that the value of the corresponding item does not exceed the set value, the process of calling the consultant agent is not executed.

  In addition to this, for example, when a day in which the sleep time is shorter than 2 hours continues for a preset day or more, an accumulation type determination rule that calls a consultant agent in a predetermined field may be applied.

  In this way, in the processing example of FIG. 41, questions and answers that can be determined by the consultant are prepared by accumulating. Then, depending on the result of the answer, the point of necessity of the consultant for each consultant area increases or decreases. The secret agent 61A periodically checks information accumulated daily as user characteristic information, and when a point related to the relevant field exceeds a predetermined set value, a process of calling a consultant agent in that field is executed. The

  FIG. 42 shows another example of consultation processing. In this example, a question is issued to the user from the secret agent 61A in step S271. For example, a question such as “How are you today?” Is asked. In step S272, an answer to the question is received from the user.

  Thereafter, the same question and answer process is repeated as many times as necessary.

  Thereafter, in step S273, the secret agent 61A determines a consultant agent necessary for the question from the user, and executes a process of calling the consultant agent.

  For example, in step S272, when a reply that the physical condition is poor is obtained from the user, the medical consultant agent 73A is called. That is, the user terminal device 2 accesses the medical consultant server 4, and the medical consultant agent 73A is transmitted. The medical consultant agent 73A issues a medical consultation by appropriately asking a question to the user, and transmits the obtained answer from the user to the medical consultant server 4.

  The medical consultant server 4 acquires the user information of the user from the personal information server 3 as necessary based on the user's answer transmitted from the consultant agent 73A, and predicts the cause. Then, the predicted result is transmitted from the consultant server 4 to the consultant agent 73A, and the consultant agent 73A presents the predicted result transmitted from the consultant server 4 to the user in step S274. Thereby, for example, a message such as “the cause of poor physical condition is lack of exercise and lack of nutrition” is presented to the user.

  In step S275, the secret agent 61A determines whether or not the presentation of the result given to the user in step S274 satisfies other consultation necessity determination statuses. For example, it is assumed that when there is a lack of exercise, it is a calling condition for a fitness consultant, and when there is a lack of nutrition, it is a calling condition for a nutritionist consultant. In this case, in step S274, since the prediction results of “insufficient exercise” and “nutrient deficiency” are presented, it is determined that the other determination necessity judgment conditions are satisfied. In this case, returning to step S273, the secret agent 61A executes a process of calling the corresponding consultant agent. That is, in this case, a fitness consultant agent is called. Then, consultation by the consultant agent is performed in the same manner as described above.

  In step S274, the result is presented by the fitness consultant agent. In step S275, it is determined that the other consultation necessity determination conditions are satisfied, and the process returns to step S273 again. Consultant agent is called. Consultation by a nutritionist consultant agent will be conducted. In step S274, the presentation of the result is given to the user.

  As described above, after the necessary consultant agent is called and consultation is performed, if it is determined in step S275 that the prediction result does not satisfy other consultation necessity determination conditions, the process is terminated. The

  As described above, according to the processing of FIG. 42, it is determined whether or not consultation of other processing is necessary in response to an answer from the consultant agent.

  In step S275, whether or not other consultation necessity determination conditions are satisfied may be determined based on points. For example, if the exercise is insufficient, the exercise point is minus 2, if the nutrition is insufficient, the nutrition point is minus 1, and if the overall points of exercise and nutrition are both minus 10, It may be determined that is satisfied.

  When there are a plurality of consultant agents in the target field, the secret agent 61A determines one consultant agent from among them.

  For example, as shown in FIG. 43, when there are three consultant agents 78-1A to 78-3A as the consultant agent 78 for beauty, the secret agent 61A selects one consultant agent from among them. select.

  FIG. 44 shows a processing example of the secret agent 61A in this case. In step S <b> 301, the secret agent 61 </ b> A determines whether there is one consultant agent in the field currently being processed. In the case of the example of FIG. 43, since there are three consultant agents in the beauty field to be processed now, the process proceeds to step S302, and the secret agent 61A acquires the metadata of each consultant agent. Specifically, the secret agent 61A accesses each consultant server 4 via the consultant agents 73-1A to 73-3A, and acquires the respective metadata. This metadata includes, for example, information on the name, location, average usage price range, desired customer group (gender, occupation, annual income, etc.) of the beauty salon.

  In step S303, the secret agent 61A compares the metadata of each consultant agent acquired in the process of step S302 with preference information described in the user characteristic information. In step S304, the secret agent 61A selects one consultant agent that most closely matches the user as a result of the comparison.

  If it is determined in step S301 that there is only one consultant agent in the field, that consultant agent is selected in step S304.

  As described above, the secret agent 61A introduces the consultant agent most suitable for the user. Therefore, the user can use the service provided by the consultant agent most suitable for himself / herself without actively performing a search process.

  Further, when the secretary agent 61A selects a consultant agent, a plurality of consultant agents can be selected for consultation of a certain event.

  For example, when deciding on a meal menu, a response is derived from multiple information, such as from a medical viewpoint by a hospital consultant agent, from a nutritional viewpoint by a nutritionist consultant, or from a dietary viewpoint by a fitness consultant agent. Can do.

  At that time, not only the answers from a plurality of consultant agents may be presented to the user, but the function of the secret agent 61A may be further integrated and analyzed to present the analysis results. The result is further transmitted to the personal information server and stored / updated.

  When the consultant agent analyzes the user characteristic information, the information of a plurality of users may be integrated and analyzed in addition to the analysis from the information of one user.

  When a plurality of users access to use the same service, each user characteristic information is acquired from the personal information server 3, and these are collectively analyzed, and an analysis result is derived.

  It is possible to derive an analysis result satisfying not only one preference but also a plurality of user preferences.

  In the above, the user receives a necessary service via the user terminal 2. The user can carry the IC chip 51 and receive a service at the destination via the user terminal 2 at the destination (for example, a room next to the same home or a workplace different from the home).

  Further, the user can carry the IC chip 51, go to the store, and use it when purchasing a product. The processing in this case will be described with reference to the flowcharts of FIGS.

  For example, it is assumed that the user goes to a clothing store and purchases clothes. At this time, the user presents the IC chip 51 (IC card) to the capacity. The store terminal 5 reads the user characteristic information reference ID stored therein from the IC chip 51 presented by the store clerk in step S321. In step S322, the shop terminal 5 accesses the personal information server 3, and transmits the user characteristic information reference ID read in step S321.

  The personal information server 3 receives the user characteristic information reference ID transmitted from the store terminal 5 in step S351 of FIG.

  In step S323 of FIG. 45, the shop terminal 5 further transmits an item requesting disclosure and a disclosure request to the personal information server 3. In this case, since it is a clothing store, the store terminal 5 requests disclosure of items such as the user's height, weight, age, and color preference.

  The personal information server 3 also receives this disclosure request in step S351 of FIG. In step S <b> 352, the personal information server 3 determines whether the user characteristic information corresponding to the user characteristic information reference ID received in step S <b> 351 is stored in the storage unit 441. If the user characteristic information is accumulated, the process proceeds to step S353, and the reception / transmission unit 444 requests the store terminal 5 to input from the user permission to disclose the user characteristic information.

  In step S324 of FIG. 45, the store terminal 5 receives a permission input request from the user for disclosure of the user characteristic information from the personal information server 3, and displays this on the display unit. The store clerk presents this display on the store terminal 5 to the user, and requests an input permitting the disclosure of the user characteristic information. The user inputs the ID and password, for example, by operating the store terminal 5 by himself / herself in response to this request. In step S325, the store terminal 5 receives this input from the user.

  In step S326, the shop terminal 5 determines whether or not disclosure is permitted by the user (whether or not an ID and a password are input). If permitted, the user input in step S325 in step S327. Is sent to the personal information server 3. For example, the ID and password are transmitted to the personal information server 3.

  In step S354 of FIG. 46, the reception / transmission unit 445 of the personal information server 3 determines whether or not disclosure has been permitted by the user in response to the request of step S353. In this case, it is determined whether an ID and a password are transmitted from the user.

  If it is determined that the user has permission to disclose, the process proceeds to step S355, and the reception / transmission unit 445 transmits an access permission signal to the store terminal 5 with an item that can be browsed in the user characteristic information.

  In step S328, the store terminal 5 determines whether access is permitted based on the signal transmitted from the personal information server 3. When it is determined that access is permitted, the process proceeds to step S329, and the store terminal 5 accesses the personal information server 3 and browses the item for which disclosure is requested.

  In step S356 of FIG. 46, the storage unit 441 of the personal information server 3 accepts browsing of user characteristic information from the store terminal 5.

  The shop terminal 5 performs a predetermined process using the item acquired by browsing the personal information server 3 in step S330 of FIG. Specifically, a process for selecting clothes suitable for the user is executed.

  In step S331, the shop terminal 5 transmits the processing result obtained by the processing in step S330 to the personal information server 3.

  When it is determined in step S326 that the disclosure is not permitted by the user (when the user refuses to disclose the user characteristic information), and in step S328, a signal that access is not permitted from the personal information server 3 is received. If it is input, the processing from step S329 to step S331 is skipped.

  When receiving the processing result from the store terminal 5 in step S357, the updating unit 443 of the personal information server 3 stores (updates) the received processing result as user characteristic information in step S358.

  If it is determined in step S352 that the user characteristic information corresponding to the reference ID of the user characteristic information is not registered, and if it is determined in step S354 that the disclosure is not permitted by the user, the process proceeds to step S359. The reception / transmission unit 444 of the personal information server 3 transmits an error message to the store terminal 5. In this case, the store terminal 5 cannot use the user characteristic information.

  In the above example, in order to obtain permission for disclosure of characteristic information, a disclosure request is issued in the order of consultant server 4, personal information server 3, and user terminal 2, and disclosure permission is given in order of user terminal 2, personal information server 3, and consultant server 4. However, it is not always necessary to follow the above flow. For example, the flow may be such that the consultant server 4 issues a disclosure request directly to the user terminal 2 and the disclosure permission of the user terminal 2 is transmitted to the consultant server 4 via the personal information server 3.

  Examples of services that can be provided by this system include the following.

(1) Personal history Enter and accumulate your own actions in a conversational format as needed. "My history" is automatically created from the corresponding user characteristic information.
(2) Medical (Cyber domain)
Information on physical condition and past medical history are registered, and a medical consultant diagnoses based on such information. Acts like a medical chart in a hospital.
(3) Stock instructions (Cyber domain)
Stores transaction information and personal information so far, and based on that information, a consultant agent acting as a dealer provides information such as store opening dates and newly released stocks.
(4) Clothes store (real area)
Register personal size information and preference information and hold the IC chip over the terminal when going to the store. Personal size information is displayed there, and you can immediately tell the store clerk what clothes you are requesting.

  It is also possible to tell that there is a specific metal allergy when buying accessories.

  The present invention constructs a personal property information safe keeping personal anonymity of information on a server, and discloses only the appropriate items of the property information in the form that cannot be specified by individuals when using various services. It is possible to realize a system that provides users with a higher quality service by using.

  By using an interactive character type user interface when registering information or using a service, it is possible to collect more accurate personal characteristic information without causing the user to feel a burden.

  The series of processes described above can be executed by hardware or can be executed by software. When a series of processing is executed by software, a program constituting the software executes various functions by installing a computer incorporated in dedicated hardware or various programs. For example, a general-purpose personal computer is installed from a network or a recording medium.

  As shown in FIGS. 2 to 5, the recording medium is distributed to provide a program to the user separately from the apparatus main body, and a magnetic disk (including a floppy disk) on which the program is recorded, an optical disk. Removable media 31, 131, 231 (including CD-ROM (compact disk-read only memory), DVD (digital versatile disk)), magneto-optical disk (including MD (mini-disk)), or semiconductor memory , 331, provided to the user in a state of being pre-installed in the apparatus main body, ROM 22, 122, 222, 322 in which programs are recorded, and storage units 28, 128, 228, 328 Consists of hard disks included.

  In the present specification, the step of describing the program recorded on the recording medium is not limited to the processing performed in chronological order according to the described order, but is not necessarily performed in chronological order. It also includes processes that are executed individually. Further, the order of the processing steps can be changed as necessary.

  Further, in this specification, the system represents the entire apparatus constituted by a plurality of apparatuses.

It is a block diagram which shows the structural example of the information processing system to which this invention is applied. It is a block diagram which shows the structural example of the user terminal of FIG. It is a block diagram which shows the structural example of the personal information server of FIG. It is a block diagram which shows the structural example of the consultant server of FIG. It is a block diagram which shows the structural example of the shop terminal of FIG. It is a block diagram which shows the functional structural example of a user terminal. It is a block diagram which shows the functional structural example of a user interface. It is a block diagram which shows the functional structural example of an IC chip. It is a block diagram which shows the functional structural example of a personal information server. It is a block diagram which shows the functional structural example of a consultant server. 1 is a diagram illustrating an overall configuration of an information processing system. It is a figure which shows the flow of the information in an information processing system. It is a flowchart explaining the operation | movement at the time of starting the secret agent of a user terminal. It is a flowchart explaining the process of the personal information server at the time of starting a secret agent. It is a flowchart explaining the personal information storage process of a user terminal. It is a flowchart explaining the reply accumulation | storage process of a personal information server. It is a figure which shows the example of a display at the time of the user information collection in a user terminal. It is a figure which shows the example of a display at the time of the user information collection in a user terminal. It is a figure which shows the example of a display at the time of the user information collection in a user terminal. It is a figure which shows the example of a display at the time of the user information collection in a user terminal. It is a figure which shows the flow of information when a consultant server uses user information with FIG. It is a figure which shows the flow of information when a consultant server uses user information with FIG. It is a flowchart explaining the service selection process of a user terminal. It is a flowchart explaining the consultant agent transmission process of a consultant server. It is a flowchart explaining the service provision process of a user terminal. It is a flowchart explaining the service provision process of a consultant server. It is a flowchart explaining the user information provision process of a personal information server. It is a flowchart explaining an obfuscation process. It is a figure which shows the example of a display at the time of the service provision process of stock instructions in a user terminal. It is a figure which shows the example of a display at the time of the service provision process of stock instructions in a user terminal. It is a figure which shows the example of a display at the time of the service provision process of stock instructions in a user terminal. It is a figure which shows the example of a display at the time of the service provision process of stock instructions in a user terminal. It is a figure which shows the example of a display at the time of the service provision process of stock instructions in a user terminal. It is a figure which shows the example of a display at the time of medical service provision of a user terminal. It is a figure which shows the example of a display at the time of medical service provision of a user terminal. It is a figure which shows the example of a display at the time of medical service provision of a user terminal. It is a figure which shows the example of a display at the time of medical service provision of a user terminal. It is a figure which shows the example of a display at the time of medical service provision of a user terminal. It is a figure explaining the relationship between a secret agent and a consultant agent. It is a flowchart explaining the consultation process in a secret agent. It is a flowchart explaining the consultation process in a secret agent. It is a flowchart explaining the consultation process in a secret agent. It is a figure explaining selection of the consultant agent by a secret agent. It is a flowchart explaining the selection process of a consultant agent. It is a flowchart explaining the service provision process of a shop terminal. It is a flowchart explaining the user information provision process with respect to the shop terminal of a personal information server.

Explanation of symbols

  1 Internet, 2-1, 2-2 user terminal, 3 Personal information server, 4-1 to 4-3 Consultant server, 5-1, 5-2 Store terminal, 10 Information processing system, 51 IC chip

Claims (8)

In an information processing system composed of first to third information processing devices connected via a network,
When the first user information corresponding to each user is read by the first information processing apparatus, based on the read first user information, a unique agent unique to the user is activated,
When the specific agent selects a service provided by the third information processing apparatus, activates a service agent for the service provided by the third information processing apparatus;
When there is a request from the third information processing apparatus via the service agent, the second user information of the user information held in the second information processing apparatus is changed to the third user information. Provided to the information processing device,
The information processing system characterized in that the third information processing apparatus provides a service provided based on the second user information to the user via the service agent. In an information processing method of an information processing system including first to third information processing devices connected via a network,
When the first user information corresponding to each user is read by the first information processing apparatus, based on the read first user information, a unique agent unique to the user is activated,
When the specific agent selects a service provided by the third information processing apparatus, activates a service agent for the service provided by the third information processing apparatus;
When there is a request from the third information processing apparatus via the service agent, the second user information of the user information held in the second information processing apparatus is changed to the third user information. Provided to the information processing device,
An information processing method comprising: providing a service provided by the third information processing apparatus based on the second user information to the user via the service agent. An information processing system program including first to third information processing apparatuses connected via a network,
When the first user information corresponding to each user is read by the first information processing apparatus, based on the read first user information, a unique agent unique to the user is activated,
When the specific agent selects a service provided by the third information processing apparatus, activates a service agent for the service provided by the third information processing apparatus;
When there is a request from the third information processing apparatus via the service agent, the second user information of the user information held in the second information processing apparatus is changed to the third user information. Provided to the information processing device,
A recording medium having recorded thereon a program for causing a computer to execute a process of providing the user with a service provided by the third information processing apparatus based on the second user information via the service agent . An information processing system program including first to third information processing apparatuses connected via a network,
When the first user information corresponding to each user is read by the first information processing apparatus, based on the read first user information, a unique agent unique to the user is activated,
When the specific agent selects a service provided by the third information processing apparatus, activates a service agent for the service provided by the third information processing apparatus;
When there is a request from the third information processing apparatus via the service agent, the second user information of the user information held in the second information processing apparatus is changed to the third user information. Provided to the information processing device,
A program causing a computer to execute a process of providing a service provided by the third information processing apparatus to the user via the service agent based on the second user information. In an information processing apparatus connected to a first other information processing apparatus and a second other information processing apparatus via a network,
The unique agent specific to the user started in the first other information processing apparatus collects and holds the user information of the user transmitted via the network,
When the specific agent selects a service provided by the second other information processing apparatus, the second other information is provided via a service agent for the service provided by the second other information processing apparatus. When there is a request from the processing device, a part of the held user information of the user is provided to the second other information processing device, and the second other information processing device provides the user information. An information processing apparatus that causes the user to provide a service provided based on the information from the first other information processing apparatus via the service agent. In an information processing method for an information processing apparatus connected to a first other information processing apparatus and a second other information processing apparatus via a network,
The unique agent specific to the user started in the first other information processing apparatus collects and holds the user information of the user transmitted via the network,
When the specific agent selects a service provided by the second other information processing apparatus, the second other information is provided via a service agent for the service provided by the second other information processing apparatus. When there is a request from the processing device, a part of the held user information of the user is provided to the second other information processing device, and the second other information processing device provides the user information. An information processing method comprising: providing the user with a service to be provided on the basis of the first other information processing apparatus via the service agent. A program for an information processing apparatus connected to a first other information processing apparatus and a second other information processing apparatus via a network,
The unique agent specific to the user started in the first other information processing apparatus collects and holds the user information of the user transmitted via the network,
When the specific agent selects a service provided by the second other information processing apparatus, the second other information is provided via a service agent for the service provided by the second other information processing apparatus. When there is a request from the processing device, a part of the held user information of the user is provided to the second other information processing device, and the second other information processing device provides the user information. A recording medium on which is recorded a program for causing a computer to execute a process of providing the user with a service to be provided based on the information from the first other information processing apparatus via the service agent. A program for an information processing apparatus connected to a first other information processing apparatus and a second other information processing apparatus via a network,
The unique agent specific to the user started in the first other information processing apparatus collects and holds the user information of the user transmitted via the network,
When the specific agent selects a service provided by the second other information processing apparatus, the second other information is provided via a service agent for the service provided by the second other information processing apparatus. When there is a request from the processing device, a part of the held user information of the user is provided to the second other information processing device, and the second other information processing device provides the user information. A program for causing a computer to execute a process for providing the user with a service to be provided from the first other information processing apparatus via the service agent.

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