JP2022168901A - Use schedule display system, use schedule display program, and use schedule display method - Google Patents

Abstract

To provide a use schedule display system, a use schedule display program, and a use schedule display method which allows a user to grasp a use schedule for each seat in consideration of a temporal reservation of the seat.SOLUTION: A use schedule display system according to the present invention has reservation reception means 12 for receiving an application for use of a shop to register application information. Allocation means 13 receives selection of a seat for use with respect to the application information to set a use time slot as a designated time slot when the seat is used. Temporary allocation means 14 determines an available seat with respect to application information with no time slot designation to set a temporary use time slot having a standard stay time of a customer. Display means 18 displays a use schedule screen including a use schedule table displaying, along time axis, a use time slot and a temporary use time slot with respect to each seat.SELECTED DRAWING: Figure 1

Description

The present invention relates to a usage schedule display system, a usage schedule display program, and a usage schedule display method for displaying usage schedules for each seat in a store in an easy-to-understand manner.

Conventionally, reservation management and the like for seats in stores have been performed. For smooth reservation management at restaurants, there is a demand for a technique for grasping the schedule for each seat at a glance. Under these circumstances, techniques for displaying a list of reservation statuses have been developed.

For example, Patent Literature 1 discloses a technique for displaying a list of reservation information for each table along the time axis.

JP 2020-149371 A

On the other hand, in the technology described in Patent Document 1, only reservations for which the table to be used is confirmed are displayed, and the reservation for which the table has not been decided yet and the use schedule of each table due to waiting in line for vacant seats can be grasped at a glance. couldn't.

Accordingly, it is an object of the present invention to provide a novel technique for grasping the use schedule for each seat, taking into consideration reservations for which seats have not yet been confirmed and reception of waiting lines.

In order to solve the above problems, the present invention provides a usage schedule display system for displaying usage schedules of seats in a store, comprising reception means for receiving an application for usage of the store and registering application information; On the other hand, allocating means for accepting a selection of a seat to be used and setting a usage limit specifying a time period for using the seat, and assigning an available seat to the application information for which the usage limit is not set a temporary assignment means for specifying and setting a temporary usage quota having the length of the customer's standard staying time; and a usage schedule for displaying the usage quota and the temporary usage quota for each seat along the time axis. and display means for performing display processing of the schedule screen.

By adopting such a configuration, it is possible to temporarily allocate even an application for which a usage limit is not set and reflect it in the usage schedule for each seat. As a result, a user such as a store staff can easily grasp the use schedule of each seat, including applications for which seats have not yet been confirmed.

In a preferred embodiment of the present invention, there is further provided seat vacancy prediction means for calculating, for each seat, a predicted vacant seat time that is expected to become vacant based on the usage limit, and the provisional allocation means calculates the standard stay time from the predicted vacant seat time. until elapses, the seats for which the use limit does not exist are specified as available seats, and the temporary use limit is set for the seat for which the vacant seat prediction time is the earliest.
By adopting such a configuration, it is possible to provisionally assign an application to an appropriate seat as long as it does not overlap with an already confirmed reservation or the like.

In a preferred embodiment of the present invention, the application information includes customer's desired conditions including at least the number of users, and the provisional allocation means specifies the seats satisfying the desired conditions as available seats.
By adopting such a configuration, provisional allocation can be made to seats that can actually be guided, and users such as store staff can grasp more accurate schedules.

In a preferred embodiment of the present invention, the display means performs display processing so that the use schedule for each seat is arranged in order from the earlier seat vacancy prediction time in the use schedule table.
By adopting such a configuration, a user such as a store staff can grasp the vacant seat schedule at a glance, and the schedule management of each seat becomes easy.

In a preferred embodiment of the present invention, the usage schedule screen superimposes the current time display at a position corresponding to the current time on the time axis of the usage schedule, and displays the number of available seats in the entire store at the current time and/or Or display the number of users.
With such a configuration, users such as store staff can easily grasp the current usage status.

In a preferred embodiment of the present invention, the usage schedule screen superimposes a specified time display at a position corresponding to the specified time on the time axis of the usage schedule, and is calculated based on the usage limit and the temporary usage limit. , the prediction of the number of occupied seats and/or the number of occupants of the entire store at the specified time is further displayed.
With such a configuration, a user such as a store staff can confirm the prediction of the usage status at the desired time based on the usage limit and the temporary usage limit, which can be useful for store operation.

In a preferred embodiment of the present invention, the usage schedule screen superimposes a specific time display at a position on the time axis of the usage schedule that corresponds to a specific time when a preset predetermined time has passed from the specified time. In addition to displaying, the prediction of the number of available seats and/or the number of users in the entire store at the specific time, which is calculated based on the usage limit and the temporary usage limit, is also displayed.

In a preferred form of the present invention, the standard staying time is used as the predetermined time.
With such a configuration, it is possible to predict the usage status of the store when the standard stay time has passed since the specified time, that is, the usage status of the store at the time when the customer who entered the store at the specified time is expected to leave the store. can know.

In a preferred embodiment of the present invention, the usage schedule displays a reserved time that is set in advance before or after the usage quota and the temporary usage quota.
By adopting such a configuration, it is possible to grasp, for example, the time required for clearing seats and preparing for receiving the next customer on the usage schedule.

In order to solve the above problems, the present invention provides a usage schedule display program for displaying usage schedules of seats in a store, comprising reception means for receiving an application for usage of a store and registering application information; On the other hand, allocating means for accepting a selection of a seat to be used and setting a usage limit specifying a time period for using the seat, and assigning an available seat to the application information for which the usage limit is not set a temporary assignment means for specifying and setting a temporary usage quota having the length of the customer's standard staying time; and a usage schedule for displaying the usage quota and the temporary usage quota for each seat along the time axis. The computer functions as display means for performing display processing of the schedule screen.

In order to solve the above problems, the present invention provides a usage schedule display method for displaying usage schedules of seats in a store, comprising: a receiving step of receiving an application for using a store and registering application information; On the other hand, an allocating step of receiving a selection of a seat to be used and setting a usage quota specifying a time period for using the seat, and assigning an available seat to the application information for which the usage quota is not set a temporary assignment step of specifying and setting a temporary usage quota having a length of standard stay of the customer; and a usage schedule displaying the usage quota and the temporary usage quota for each seat along a time axis. and a display step of displaying the schedule screen.

According to the present invention, it is possible to provide a novel technology for grasping the use schedule for each seat, taking into account reservations for which seats are not yet confirmed.

1 is a functional block diagram of a usage schedule display system according to an embodiment of the present invention; FIG. It is a figure which shows an example of the seat information which database DB memorize|stores in embodiment of this invention. It is a figure which shows an example of the waiting information and reservation information which database DB memorize|stores in embodiment of this invention. 4 is a flow chart of a scheduled guidance time calculation process of the usage schedule display system according to the embodiment of the present invention. It is a flow chart of a new turn waiting acceptance process of the use schedule display system in the embodiment of the present invention. FIG. 4 is a diagram showing a display example of a reception start screen of the utilization schedule display system according to the embodiment of the present invention; FIG. 10 is a diagram showing a display example of a waiting screen for accepting a turn in the utilization schedule display system according to the embodiment of the present invention; FIG. 10 is a diagram showing a display example of a reception content confirmation screen of the usage schedule display system according to the embodiment of the present invention; FIG. 4 is a diagram showing a display example of a usage schedule screen of the usage schedule display system according to the embodiment of the present invention; FIG. 4 is a diagram showing a display example of a usage schedule screen of the usage schedule display system according to the embodiment of the present invention; FIG. 4 is a diagram showing a display example of a seating arrangement screen of the utilization schedule display system according to the embodiment of the present invention;

The usage schedule display system of the present invention will be described below with reference to the drawings. The embodiments shown below are examples of the present invention, and the present invention is not limited to the following embodiments, and various configurations can be adopted.

For example, in the present embodiment, the configuration, operation, and the like of the usage schedule display system will be described, but a method, device, computer program, and the like having the same configuration can also achieve the same effect. Also, the program may be stored in a recording medium. Using this recording medium, a program can be installed in a computer, for example. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

INDUSTRIAL APPLICABILITY The present invention is used in various facilities such as restaurants, beauty salons, amusement facilities, banks, medical facilities, public facilities including government offices, etc., to manage seat utilization. In this embodiment, an example of managing vacant seats in a restaurant is shown, but the facility using the present invention is not limited to this, and the present invention can be used in any type of industry or business.

In the present invention, the usage schedule display system manages the usage status and usage schedule for each seat in the store and displays them along the time axis. In particular, the present invention relates to a technique for provisionally allocating seats before seats are decided and displaying the schedule together.

In addition, in the present embodiment, as applications for use of the store by customers, waiting for an empty seat and reservation specifying the time to enter the store in advance are accepted. As a result, it is possible to perform seat management, etc., taking into account the usage limit of reservations.

Here, in the present embodiment, it is possible to set a usage limit and a provisional usage limit based on the assumption of the customer's stay time using the standard stay time, and based on this, the estimated seat availability time is calculated. In the present invention, the standard stay time refers to a customer's standard stay time. For example, the length of stay of customers may be recorded and the average value thereof may be used as the standard length of stay. Also, since the average length of stay may vary depending on the day of the week, time of day, and number of customers, different standard length of stay may be set for each condition such as the date and time of use and the number of customers.

In the present embodiment, a usage limit designated on the seat assignment screen, which will be described later, is set for the seat. In other words, the usage limit refers to a time period during which customers who enter the store are expected to use the seats. Here, in the present embodiment, on the seat allocation screen, a usage limit is initially displayed starting from the current time or the estimated vacant seat time of the target seat and ending at the time based on the time when the standard stay time elapses.

In addition, the usage limit for the reservation is hereinafter particularly referred to as a reservation limit. A reservation slot indicates a time period during which the customer who made the reservation uses the seat. The start time of the reservation slot is specified by the customer, and the length of the reservation slot may be determined by the standard stay time, as with customers who enter the store while waiting in line, or determined according to the reservation menu specified at the time of reservation. may be Also, the customer may specify the length of the reservation frame.

Although the details of the processing will be described later, in this embodiment, in order to enable guidance on time as reserved and to inform customers waiting in line of an appropriate scheduled guidance time, utilization quotas are managed so as not to overlap.

FIG. 1 is a functional block diagram of the usage schedule display system of this embodiment. As shown here, in the usage schedule display system of this embodiment, a usage schedule management device 1, a reception terminal 2 that receives input from a customer at a store, and a management terminal 3 can communicate with each other via a network NW. A database DB is connected to the usage schedule management device 1 by wire or wirelessly. The usage schedule management device 1, the reception terminal 2, the management terminal 3, and the database DB may be configured to be communicable via the network NW.

The usage schedule management device 1 includes an arithmetic unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), a main memory such as a RAM (Random Access Memory), a HDD (Hard Disk Drive) or an SSD (Solid State Drive). ), an auxiliary storage device such as a flash memory, and various input/output devices including means for connecting to the network NW.

As the reception terminal 2 and the management terminal 3, any computer such as a tablet terminal or a PC (Personal Computer) equipped with various input/output devices including an arithmetic device, a storage device, and means for connecting to the network NW. Equipment is available. Also, by installing a browser application or a dedicated application for using a dedicated web page, a computer device for personal use such as a smartphone used by a customer or a store clerk can function as the reception terminal 2 or the management terminal 3. good too.

Here, one computer device may function as both the reception terminal 2 and the management terminal 3 . For example, a terminal device installed in a store functions as a reception terminal 2 that receives input from customers for waiting in line or making a reservation, and the same computer device functions as a management terminal 3 by switching to a store clerk mode. can be A plurality of reception terminals 2 and management terminals 3 may exist.

The use schedule management device 1 includes waiting means 11, reservation acceptance means 12, allocation means 13, provisional allocation means 14, vacant seat prediction means 15, scheduled guidance time determination means 16, counting means 17, display means 18; In this embodiment, waiting for a turn and reservation are received as applications, respectively, and the waiting means 11 and the reservation receiving means 12 function as receiving means.

The waiting reception means 11 receives waiting including designation of the number of customers as a customer's desired condition, and registers the waiting information as application information in a database DB. The waiting reception means 11 of this embodiment receives, as desired conditions, not only the designation of the number of people, but also conditions related to the type of seat such as a table or a counter, such as non-smoking or smoking, information on customer contact information, etc. It is stored in the database DB as information.

The reservation acceptance means 12 accepts a reservation specifying a store entry time, and registers reservation information including customer's desired conditions as application information in a database DB. In this embodiment, the reservation information input by the customer via the reception terminal 2 is registered in the database DB, and then the clerk confirms the reservation details and inputs the designation of the seat, so that the allocation means 13 identifies the seat. set a reservation limit. In addition, the clerk asks for a reservation request by telephone or the like, and the clerk inputs desired conditions such as the number of people, seat conditions, seat designation, etc. via the management terminal 3, and the reservation reception means 12 stores the reservation information in a database. You can register in DB.

The allocating means 13 accepts the selection of seats from store staff or the like via a seat allocation screen (to be described later) for the application information (queue information and reservation information), and designates the time period for using the selected seats. Set usage limits. In this embodiment, an input for designating a seat is performed and a usage limit is set when waiting for a turn is guided and when a reservation is confirmed by a store staff or the like. Alternatively, the user may specify the seat to be used together with the application information, and the allocating means 13 may set the usage quota for the seat based on the application information.

When a seat becomes available, the clerk guides the waiting customer to the seat and performs an input for associating the waiting customer with the seat via the management terminal 3.例文帳に追加The allocating means 13 receives input from the clerk via the seat allocation screen displayed on the management terminal 3, and specifies the information specifying the designated seat, the use start time and the use end time in the target waiting information. The usage limit is registered in the database DB.

As for the reservation, the reservation information input by the customer via the reception terminal 2 is registered in the database DB. , and registers the reservation slot associated with the seat in the database DB. In addition, the clerk asks for a reservation request by telephone or the like, and the clerk inputs the number of people, seat conditions, seat designation, etc. via the management terminal 3, so that the reservation reception means 12 registers the reservation information in the database DB. At the same time, the allocation means 13 may generate a reservation slot.

Here, on the seat allocation screen, a number designation section for accepting designation of the number of persons for each candidate seat is displayed so that the total number of persons is equal to the designated number of persons waiting for their turn. The allocating means 13 considers that a seat for which one or more people have been input via the number of people designation unit is selected, and associates it with reservation or waiting. For example, when 8 people are reserved or waiting to be guided to 2 seats with 4 people each, by specifying 4 people for each of the target seats, these 2 seats can be associated with reservations or waiting. can be done.

Temporary allocation means 14 identifies available seats for application information for which no usage quota is set, and sets a temporary usage quota having the length of the customer's standard staying time. Specifically, the seats for which there is no available seat during the period from the estimated time of vacancy until the standard stay time has passed are identified as available seats, and among them, the seat with the earliest estimated time of vacancy is selected as the target seat. Set a temporary usage limit for the application information. Here, the provisional allocation unit 14 of the present embodiment identifies seats that satisfy the desired conditions as available seats.

Here, in this embodiment, the available number of people and the minimum number of people for each seat are registered in advance in the database DB as seat information. For example, it is not preferable from the viewpoint of turnover rate to guide a group of two people to a seat that can seat six people at the time of congestion. Therefore, the allocating means 13 and the temporary allocating means 14 of the present embodiment, when the number of people specified on the seat allocation screen described later is equal to or less than the number of available seats and does not fall below the minimum number of people, assigns an application to a seat. Associate and set the usage limit of the relevant seat. Note that the lower limit value may not be applied when one application is associated with a plurality of seats.

The vacant seat prediction means 15 calculates the vacant seat prediction time for each seat in use based on the usage limit and temporary usage limit set for each seat. Specifically, for example, assuming that a seat becomes available when the usage limit expires, the end time of the usage limit may be used as the estimated seat vacancy time. In addition, since preparations such as clearing up seats are usually required after the customer leaves the seat, the estimated seat vacancy time may be the time when a predetermined period of time has elapsed from the end time of the usage limit.

The scheduled guidance time determination means 16 determines the scheduled guidance time of each group in order from the first group based on the estimated vacant seat times of seats that can accommodate customers. For example, when the first group in the queue is a group of four, the provisional allocation means 14 identifies the seat that becomes vacant the earliest among the seats that can accommodate four people based on the estimated seat vacancy time. , the queue is provisionally assigned to the corresponding seat, and the scheduled guidance time determining means 16 determines the scheduled guidance time.

More specifically, for example, if the predicted seat vacancy time of the seat that will become vacant earliest is 12:12, the scheduled guidance time determination means 16 determines the estimated seat vacancy time for 10 minutes from the time obtained by truncating the first digit of the predicted seat availability time. Alternatively, the scheduled guidance time may be 12:10 to 12:20. In this way, it is preferable to determine a time slot with a width including before and after the estimated vacant seat time as the scheduled guidance time.

Here, when calculating the estimated guidance time for the second and subsequent queues, the update is based on the provisional usage limit set assuming that the queue ahead of itself sat in the target seat at the scheduled guidance time. The predicted seat vacancy time is used. For example, assuming that seat A will become vacant in 5 minutes and that the first person waiting in line will be seated in seat A in 10 minutes, the estimated guidance time for the second and subsequent queues is calculated as 10 minutes from now. and the standard stay time (the end of the provisional usage limit) may be used as the estimated vacant seat time for seat A.

Here, in the present invention, the scheduled guidance time for each group is determined in order from the group whose turn is earlier. , means that the next set of scheduled guidance times is determined. In other words, it is not necessary to continuously calculate the estimated guidance time from the beginning to the end. The scheduled guidance time may be determined in order from the first set.

Aggregating means 17 aggregates the number and state of seats, the number of people accommodated, the number of people in use, and the like. Specifically, for example, the total number of seats, the maximum number of people that can be accommodated in all seats, the number of seats in use, the total number of people in use, the number of people for each seat, etc. Calculate based on

In order to display various screens on the reception terminal 2 and the management terminal 3, the display means 18 performs display processing of the scheduled guidance time and other various information, and transmits the processing result. The display means 18 of the present embodiment displays, for example, the number of seats in use, the number of customers in use, the seat information, the waiting information, and the reservation information aggregated by the aggregation means 17, and transmits the information to the management terminal 3. , a utilization schedule screen, which will be described later, is displayed on the management terminal 3 . Here, when displaying the screen for starting the reception of waiting, the display means 18 displays the guidance scheduled time under the condition that the customer can enter the store earliest when lined up at the end of the waiting at that time. is preferred.

It is not necessary for one computer device to have all of these means, and a plurality of computer devices may cooperate to function as the usage schedule management device 1 of the present embodiment. Also, the reception terminal 2 and the management terminal 3 may be configured to include some or all of the above means.

FIG. 2 is a diagram showing an example of seat master information among the seat information stored in the database DB. In this embodiment, the database DB stores seat numbers. , the number of available seats, the lower limit of the number of seats (the lower limit of the number of seats), seat conditions, seats that can be combined and used, etc. are stored as seat master information.

Furthermore, although not shown, in addition to the seat master information shown in FIG. 2, transaction information relating to seats is further stored as seat information in this embodiment. As the transaction information, the seat No. Information such as the number of people using the seat, the waiting ID or reservation ID of the customer who is using the seat, the start time of use, the guidance time, and the estimated time of vacant seats, etc., linked with the seat master information is recorded. Such transaction information is recorded in the database DB each time any information is changed.

In the transaction information, the waiting ID or reservation ID specifies information such as desired conditions including the type of desired seat and the number of users, contact information, etc., input by the customer in use. The number of people in use in the transaction information may be identified from the waiting information or reservation information identified by the waiting ID or reservation ID. As a result, by referring to the latest transaction information, it is possible to identify the situation of the seats, such as the number of people using each seat, the waiting list or reservations during use.

FIG. 3 is a diagram showing an example of waiting information and reservation information stored in the database DB. In this embodiment, the waiting information includes a waiting ID, a reference number used to call a customer, the number of people, desired seat conditions, status, seat number of the assigned or provisionally assigned destination. . In the state before the usage limit is set, the temporary allocation flag is set (1 is recorded in the temporary allocation flag), and the temporary utilization frame determined by the temporary allocation means 14 is set. In addition, the contact information such as the telephone number of the customer waiting in line, the user ID for linking with the user information registered in advance, and the like are stored. The waiting information is registered by the waiting reception means 11 based on the information input via the reception terminal 2 .

Reservation information includes a reservation ID, a reference number used to call a customer, the number of people, desired seat conditions, status, and the associated seat number. , provisional allocation flag, reservation frame (temporary reservation frame), guide time, first order (FO) time record, and other information are stored. In addition to this, the database DB may store the status, guidance time, record of the first order time, customer's contact information, user ID, etc., in the same manner as the queue information. The reservation information is registered by the reservation reception means 12 based on the information input via the reception terminal 2 or the management terminal 3 .

Queue information and reservation information are treated as application information. Various other information may be recorded as the application information. For example, in this embodiment, when a customer waiting in line or making a reservation arrives at the store, the customer performs check-in by inputting that fact. Therefore, although not shown in FIG. 3, in the present embodiment, the presence or absence of check-in and the check-in time can be stored as queue information and reservation information, respectively.

FIG. 4 is a flow chart of processing for calculating the scheduled guidance time for a waiting order that has already been received by the provisional allocation unit 14 and the scheduled guidance time determination unit 16 . Here, only the temporary usage limit for the waiting information is set, and the temporary usage limit for the reservation information is automatically set by the temporary allocation means 14 at an arbitrary timing after the reservation is accepted (requires input by the user). ) is done. Also, the temporary usage limit set for the reservation information is not updated until the usage limit is set by the allocating means 13 thereafter.

In this embodiment, the processing of FIG. 4 is executed at any timing such as occurrence of vacant seats, customer guidance, reception of new applications, and the like. Also, the process shown in FIG. 4 may be repeatedly executed at predetermined intervals. As a result, even if the scheduled guidance time calculated at the time of receiving a reservation or waiting in line differs due to a difference between the usage limit set and the customer's actual stay time, etc., appropriate guidance will be provided according to the situation. Can be updated on time. Note that the calculation of the scheduled guidance time is performed in order from the first pair, and at the start of the process, the first waiting group is subject to the calculation of the scheduled guidance time.

First, in step S11, the estimated guidance time determination means 16 acquires the number of people from the waiting information for which the estimated guidance time is calculated. Then, in step S12, seats that can accommodate waiting lines are extracted based on the number of people acquired in step S11 and the available number of people and the minimum number of people in the seat information of each seat.

More specifically, it extracts seats for which the available number of people is greater than or equal to the number of people waiting for their turn and whose minimum number of people is less than or equal to the number of people waiting for their turn. Here, the application of the minimum number of people may be determined depending on the time zone, vacant seat status, reservation and waiting status, and the like. For example, if the number of available seats is greater than or equal to the number of people waiting for their turn, it may be considered that the seats can accommodate those waiting for their turn. Also, the lower limit value may be changed depending on the time period. Here, in addition to being able to accommodate the number of people waiting for a turn, only seats that satisfy the seat conditions in the waiting information may be extracted as seats that can accommodate waiting.

Here, it is preferable that the usage quota predicted for the target queue does not overlap with other usage quotas and temporary usage quotas. For example, in the seat with the earliest predicted vacant seat time, if the reservation limit overlaps in the range from the predicted vacant seat time to the time when the standard stay time has passed, the waiting customer cannot be guided to that seat. Therefore, the provisional allocation means 14 extracts the target seats in the provisional allocation of the application on the condition that there is no overlap with the reserved slots. If the range up to the time obtained by adding the standard stay time to the predicted vacant seat time overlaps with the reserved seat, the predicted vacant seat time of the relevant seat may be updated to the end time of the reserved seat. In this case as well, taking into account the time required for clean-up and preparation, the estimated seat vacancy time may be updated to the time obtained by adding the reserved time to the end time of the reservation slot.

Next, in step S13, the provisional allocation means 14 specifies the seat with the earliest estimated vacant seat time from among the seats extracted in step S12, and provisionally allocates the queue to be calculated to this seat. Then, in step S14, based on the estimated seat vacancy time of the seat in question, the expected waiting time for waiting is calculated. For example, a method of 10 minutes from the time obtained by truncating the 1's digit of the vacant seat prediction time is conceivable. In addition, the scheduled guidance time may be a time period obtained by adding the reserved time in consideration of the time required for seat preparation. In this way, it is preferable to determine a time slot with a width including before and after the estimated vacant seat time as the scheduled guidance time. The scheduled guidance time of the waiting information is updated based on the determined scheduled guidance time.

In step S15, the provisional allocation unit 14 registers a provisional use slot designating a time zone for using a seat in relation to the target waiting information in association with the seat. The temporary usage limit is set as a time period from the estimated seat vacancy time until the standard stay time elapses. Then, based on this temporary usage limit, the estimated seat vacancy time is updated. For example, assuming that the first waiting seat is guided to the seat with the earliest estimated vacant seat time at the time of step S13, that seat cannot be guided to the second waiting seat. Therefore, here, the predicted seat vacancy time of the seat provisionally allocated in step S13 is updated based on the sum of the predicted seat vacancy time before the update and the standard stay time, that is, the end of the provisional use frame. Specifically, for example, the time obtained by adding the standard stay time to the estimated seat vacancy time before updating may be used as the new estimated seat vacancy time. The time obtained by adding the reserved time may be used as the new predicted seat vacancy time.

When the setting of the temporary usage limit for the queue, the calculation of the scheduled guidance time, and the updating of the estimated time of vacant seats are completed in this manner, the scheduled guidance time determining means 16 confirms whether or not there is a subsequent queue in step S16. If there is a subsequent queue, the calculation target is changed to the next queue in step S17, and steps S11 to S15 are repeated. Then, when there is no more waiting for the subsequent turn, the processing ends.

In this way, based on the estimated seat vacancy time, provisional usage limits are set in order from the head of the queue, and the scheduled guidance time is determined. It is possible to present an accurate scheduled guidance time. It should be noted that it is not essential to perform the processing of FIG. 4 except when accepting a new reservation or waiting for a turn, which will be described later. That is, the provisional allocation means 14 and the scheduled guidance time determination means 16 set the temporary usage limit and calculate the scheduled guidance time based on the estimated seat vacancy time at that time only when a new reservation or waiting time is received, and then, It is also possible to adopt a configuration in which the set temporary usage limit and the guidance scheduled time for waiting in the accepted order are not updated.

A temporary usage limit for reservation information is also set in the same manner as the temporary usage limit for waiting information. Specifically, first, the number of available seats is greater than or equal to the number of people reserved, and the minimum number of people is less than or equal to the number of people reserved. A reservation frame for the time zone specified in the reservation information is set for the seat with the highest priority.

Here, too, only seats that do not overlap with other usage slots in the time period specified in the reservation information are to be extracted. As for the minimum number of people, as in the case of waiting, the minimum number of people may be varied depending on the time zone, or the minimum number of people may not be applied.

FIG. 5 is a processing flow chart when the waiting means 11 accepts input of new waiting. As described above, the process of FIG. 4 is repeatedly executed at any timing for registered queues, and at the start of the process of FIG. is stored.

Here, the process of FIG. 5 is started when an input for starting the reception of the waiting order is received via the reception start screen as shown in FIG. On the reception start screen, "shortest scheduled guidance time" is displayed as a result of display processing of the scheduled guidance time by the display means 18. FIG. Here, in the calculation of the shortest scheduled guidance time, in a state in which the estimated time of seat vacancy considering the registered queue is stored, the calculation target is the new queue, and steps S12 to S12 in the processing of FIG. By executing only S14, it is possible to determine the shortest scheduled guidance time when waiting for a turn. Since the number of people waiting for their turn is unknown here, in the execution of step S12, the condition of the number of people is not considered. to extract

Here, instead of the estimated guidance time calculated as described above, it may be more simply calculated by multiplying the number of waiting groups by the waiting time per group, and displayed. Further, whether to display the scheduled guidance time or the waiting time may be set for each store. The waiting time per group can be arbitrarily set for each store. For example, if the waiting time per group is set to 5 minutes and there are 3 waiting groups that have not been guided, the waiting time for the new group is 5 minutes. x3 = 15 minutes.

In accepting a new waiting order, first, in step S21, the waiting order accepting means 11 accepts the customer's desired conditions including the number of people waiting for their turn, non-smoking or smoking, and seat conditions such as counters and tables. Then, in step S22, using the input desired conditions, seats satisfying the desired conditions are extracted in the same manner as in step S12 of FIG. FIG. 7(a) is an example of a screen for accepting input of the number of people as a desired condition in step S21.

In step S24, the scheduled guidance time determining means 16 calculates the scheduled guidance time in the same manner as in step S14 of FIG. Then, in step S25, the display means 18 performs display processing of the scheduled guidance time in consideration of the number of people, and the reception terminal 2 displays a confirmation screen as shown in FIG. 7(b). Customers who want to wait for their turn can check the scheduled guidance time in consideration of the number of people here and choose whether or not to continue waiting for their turn. The display of the confirmation screen in step S25 is not essential and may be omitted.

When "next" is selected on the confirmation screen, the waiting reception is continued, and the waiting reception means 11 receives input of other waiting information in step S27. In this embodiment, input of the customer's contact telephone number is accepted.

When the input is completed, the input information is displayed by the display means 18, and a reception content confirmation screen such as that shown in FIG. 8(a) is displayed. If "determine" is selected here, the waiting information is stored in the database DB by the waiting means 11 in step S28, and the process ends.

Here, the customer can check the scheduled guide time in the case of waiting on the confirmation screen in FIG. In this embodiment, when the customer selects the displayed scheduled guidance time, an input for making a reservation is received by the reservation receiving means 12, and candidates for available time slots are displayed.

The available reservation time slot displayed here may be determined according to a range set in advance, or based on the estimated seat availability time of each seat in consideration of the usage quota and temporary usage quota. The usage limit and the newly accepted reservation limit may be determined within a range that does not overlap. In this case, it is preferable to specify a reservation-available time zone by focusing on seats that satisfy the desired conditions.

When the time zone is selected and the input of information such as the customer's contact information is completed, the display means 18 displays the input information, and a reception content confirmation screen such as that shown in FIG. 8(b) is displayed. If "determine" is selected here, the reservation receiving means 12 stores the reservation information in the database DB and terminates the process.

In the above description, the processing is performed when the customer does not designate an individual seat. accept. In this case, it is not necessary to accept input of seat conditions in both queue and reservation. That is, in this embodiment, instead of receiving desired conditions such as the number of people, non-smoking or smoking, counter or table, etc., it is possible to set so that a specific seat can be specified.

If seat designation by the customer is accepted, seat selection is further accepted in step S21. Then, steps S22 and S23 are omitted, and in step S24, the scheduled guidance time is calculated based on the predicted seat vacancy time for the seat selected in step S21.

As described above, when the waiting list is accepted, the customer can move freely and visit the facility based on the scheduled guidance time. Here, if the scheduled guidance time displayed in step S26 of FIG. 5 is changed at the time of reception, it is preferable to notify the customer to that effect.

For example, in the present embodiment, if a customer who is currently using a seat scheduled to be used by a waiting group (a seat for which a temporary usage quota is set in the queue information) does not leave even after the usage quota has passed, the order Based on the customer's contact information specified by the waiting information, it is notified that the guidance may be delayed. Here, in the present embodiment, the notification is given to the first queue of queues affected by the delay due to the extension of the leaving time of the relevant seat, that is, of queues to which the similar notification has not been sent. Specifically, for example, you can send a message such as "It's getting close to the time, but there is a possibility that the scheduled arrival time may be delayed due to continued congestion." Use it to send. The timing of the notification is arbitrarily determined, but for example, the end time of the customer's standard staying time, or the timing when a predetermined time has passed from the initial guidance scheduled time, etc. are assumed.

In addition, it is preferable to notify the customer when the scheduled time to enter the store is updated by the processing of FIG. 4 and the scheduled guidance time displayed in step S25 of FIG. 5 at the time of reception is changed. For example, if the scheduled guidance time displayed at the time of reception has changed by a predetermined amount of time, for example, 10 minutes or more, the updated scheduled guidance time may be notified. Further, when the scheduled guidance time is further updated after that and the change occurs for a predetermined time or more, the notification may be performed again. In addition, in order to avoid sending notifications frequently, it is possible to notify only a predetermined number of groups from the beginning of the queue or groups whose time until the scheduled guidance time is within a predetermined period. good.

As described above, according to the present invention, it is possible to accept a waiting order in consideration of the seat utilization situation and the store congestion situation. In addition to waiting in line, we accept reservations and calculate the estimated seat availability time based on that usage limit. , it is possible to accept waiting in line.

9 to 11, the use schedule screen and seat assignment screen on the management terminal 3 and allocation of seats to queues will be described. FIG. 9 is a diagram showing an example of the usage schedule screen W1. The usage schedule screen W1 displays a usage schedule for each seat, including a time zone display portion TT that displays the time zone on the horizontal axis and a seat display portion W12 that specifies the seat on the vertical axis. In FIG. 9, the time zone display section TT displays the time axis in units of 30 minutes, but it can be optionally changed to units of 15 minutes, 10 minutes, or the like.

In the usage schedule, the current time display PT is displayed at the current time position on the time axis. In the seat display area W12, in addition to the seat number, the seat conditions (non-smoking/smoking), the number of available seats, and the number of people currently using the seats are displayed. For example, in the example of FIG. 9, for table A, "no smoking" indicating the condition, "table A" indicating the seat number, the number of available people in the denominator, and "4/4" indicating the number of people currently using it in the numerator, respectively. is displayed. The same applies to other seats. In addition, it may be possible to receive designation of display contents in the seat display portion W12 from a user such as store staff, and to arbitrarily set the display contents.

A total number of seats W11 is displayed in the upper part of the seat display area W12. to display the total number of people in the The seat total W11 and the seat display portion W12 are displayed based on the values obtained by summarizing the seat information and the transaction information by the summarizing means 17. FIG.

In the usage schedule, the waiting usage slots and reservation slots, and the waiting temporary usage slots and provisional reservation slots are displayed so as to be identifiable for each seat. In FIG. 9, the frames shown in dark color represent the use slots for waiting, the frames shown in white with solid lines represent the reservation slots, and the circled numbers at the right end of each frame represent waiting slots. Or represents the number of people in the reservation. A temporary use frame is indicated by a dashed frame. Each frame displays a reference number indicating the target reservation information or waiting information, or a customer name. In addition, in the usage limit, arbitrary information related to the usage limit, such as information included in waiting information and reservation information, may be further displayed. In addition, a user such as a store clerk may be able to select information to be displayed in the usage limit. Also, when using a combination of multiple seats, the reservation slots are displayed across multiple seats.

After the usage limit, the reserved time is displayed as the time for cleaning up after the customer leaves and preparation for guiding the next customer. The reserved time is a fixed value that is set in advance, and is set for each number of customers and the number of store staff on shift at that time. Here, the reserved time can be set before and after the use frame for waiting and the reserved time, and the set reserved time is displayed on the usage schedule. Note that in the example of FIG. 9, the reserved time is not displayed for the temporary usage frame. In this way, it is preferable to configure whether or not to display the secured time for the temporary usage limit for each store.

Here, in the present embodiment, the display order of the seats in the usage schedule can be rearranged in descending order of the estimated seat vacancy time. By rearranging the seats in the descending order of predicted seat availability time in this way, it is possible to easily grasp which seat will be available next. Note that the rearrangement here may be performed based on the estimated seat vacancy time in consideration of the temporary usage quota, or may be performed based on the estimated vacancy time calculated based only on the usage quota. In this embodiment, any one of them can be arbitrarily selected and displayed according to store settings.

Note that in this embodiment, the history of use that has already left is also displayed on the use schedule. It is preferred to display the time.

A queue WL is displayed on the left side of the usage schedule screen W1. As the queue WL, a list of queues is displayed, and reference numbers, customer names, number of customers, and seat conditions are displayed. When waiting for a seat to be assigned is selected from among these, the display means 18 receives a request to display the seat assignment screen, and the seat assignment screen is displayed by superimposing the use schedule screen on W1, and assignment is made according to the user's input. Means 13 allocate seats to queues.

The usage schedule screen W1 further includes a guide display switching section G. FIG. FIG. 9 shows a display example when the guide display is turned off, and FIG. 10 shows a display example of the usage schedule screen W1 when the guide display is turned on by the guide display switching unit G. FIG.

When the guide display is on, a specified time display W13 and a specific time display W14 are displayed in addition to the current time display PT. The specified time display W13 can be moved left and right along the time axis by selecting and operating the circled portion at the top, and when the specified time display W13 is moved, the specified time display W14 is also moved by the same amount. The specific time display W14 is always displayed at a position corresponding to the time when the standard stay time has elapsed from the designated time display W13.

Above the designated time display W13 and the specific time display W14, the total number of seats in use and the total number of people at that time, calculated by the counting means 17 based on the usage quota and temporary usage quota at each time, are displayed. be. In the example of FIG. 10, 10:50 is specified as the specified time, and at this time, 5 seats are in use including the temporary usage slots, and the total number of people is expected to be 20. . In this example, since the standard stay time is 90 minutes, the specific time is 12:20. At this time, 2 seats are in use including the temporary usage limit, and the total number of users is expected to be 8. I understand.

By displaying the designated time display W13 and the specific time display W14 in this manner, and displaying the number of available seats and the predicted number of users at that point in time, users such as store staff can easily check the state of the store at an arbitrary time. At the same time, it is possible to grasp the situation of the store at the time (specified time) at which the customer who entered the store at the specified time is expected to leave the store.

In FIGS. 9 and 10, the display format in which the usage schedule is scrolled vertically and horizontally is exemplified, but the schedule of all seats for the day may be displayed without further scrolling. In addition to the usage schedule for the current day, the usage schedule for the specified day can be displayed by the user specifying a date through the date display at the top of FIGS. Here, when displaying a usage schedule other than the current day, it is preferable to display an alert message such as "Not today. Please be careful." on the screen.

Next, the seat allocation screen will be described. FIG. 11 is a diagram showing an example of the seating arrangement screen W2. The seat allocation screen W2 displays information on waiting in the upper part, and includes a time designation portion W21, a seat allocation display portion W22, a number designation portion W23, and a contact display portion W24. In the following, the arrangement of waiting seats will be described, but in the present embodiment, input is accepted on a similar screen when a clerk performs an operation of specifying a seat for reservation information. That is, the allocating means 13 associates the reservation information with the seats via the seat allocation screen W2, and generates a reservation frame specifying the use start time and use end time of the seat.

If the designated seat is vacant, the time designation unit W21 sets the current time as the usage start time, and sets the usage end time at the time when the standard stay time has passed from the usage start time, and displays the usage frame in a selected state. be. If the designated seat is not vacant, it will be displayed with the usage limit selected, with the estimated vacancy time for that seat as the usage start time and the usage end time as the time when the standard stay time has passed from the usage start time. be. If there is a vacant seat, the usage limit may be always displayed as the time from the current time to the time when the standard stay time has elapsed.

By operating the time designation unit W21, the store staff can change the date of the usage limit, the usage start time, and the usage end time. Further, when the seats are changed by operating the number of people designation section W23, the selection state of the time designation section W21 is also updated in conjunction with it. It should be noted that in the allocation of waiting seats, the date of the usage quota may not be changed.

At this time, control is performed so that a time zone in a range that overlaps with a reservation frame or a usage frame already associated with a seat selected (one or more people are input) in the number of persons designation part W23 cannot be designated. Specifically, if the user selects "Information" while a time slot that overlaps with the reservation limit or usage limit is selected, an error message is displayed. In addition, the time designation part W21 may be controlled so that the time zone overlapping the usage limit associated with the selected seat cannot be selected.

The seating arrangement display portion W22 displays the seats and usage slots specified in the time specifying portion W21 and the number of people specifying portion W23 in the left column. Here, when the seating arrangement screen W2 is displayed, the allocating means 13 specifies the first candidate, and the seat of the first candidate is selected in the number of people designation section W23. Accordingly, the usage limit determined according to the vacant seat status of the first candidate seat or the estimated vacant seat time is initially input in the time designation portion W21, and the seating arrangement display portion W22 is displayed according to these contents. When "guidance" is selected on the seating arrangement screen W2, the assignment means 13 receives the contents specified in the time specifying section W21 and the number of people specifying section W23, that is, the contents displayed in the seating arrangement display section W22, and waits for a turn. is associated with the selected seat and the usage quota is set.

Here, it is assumed that an uninformed waiting line is newly guided, but it is also possible to change the usage limit and seat for the already guided waiting line or reservation. In that case, the reservation limit or usage limit before change, the assigned seats, and the number of people are displayed on the right side of the seat allocation display area W22.

The number-of-persons designating part W23 separately displays candidate seats and seats other than the candidate seats that can accommodate the target queue whose reservation slots do not overlap within a predetermined range after the vacant seat prediction time. In FIG. 10, tables A to H are displayed as candidate seats that are non-smoking seats (seats that satisfy the conditions for waiting in line) and that can accommodate the number of people waiting in line.

In the example of FIG. 11, all of these seats are vacant at the present time, and are seats for which there is no reservation slot between the current time and the standard stay time. Thus, in this embodiment, the allocating means 13 selects non-vacant seats as candidates only when there are no vacant seats. On the other hand, when there is no vacant seat, the allocating means 13 specifies, as a candidate, a seat for which there is no reserved seat during the period from the vacant seat prediction time of each seat to the time when the standard stay time elapses.

In addition, in the number-of-persons designation section W23, tables I to H are designated as smoking seats that do not satisfy the waiting conditions but can accommodate the number of people waiting in a separate area from tables A to H, which are candidate seats. L etc. are displayed. Tables I to L show, among non-candidate seats, seats specified by the allocating means 13 as seats for which there is no reservation slot between the current time or the estimated vacant seat time and the elapse of the standard stay time.

Even if there are vacant seats, the allocating means 13 identifies the seats that are not vacant at the present time and that do not have reservation slots between the estimated vacant seat time and the elapse of the standard stay time, and distinguishes them from vacant seat candidates. It may be displayed separately in the number of people designation section W23. At this time, it is preferable to display the estimated seat vacancy time of each seat as well.

The user can select the number of people to be guided to wait their turn for each of the seats displayed in the number of people designation section W23. In FIG. 11, it is designated to guide all four people waiting for their turn to table A. In FIG. At this time, the designation of the number of people at each seat is accepted so that the total number of people is equal to the number of people waiting for their turn. Specifically, if the total number of people at each seat is different from the number of people waiting for their turn, a warning is displayed on the seat assignment screen W2, and an error message is displayed if "guidance" is selected in that state. be.

On the other hand, for example, if 2 people are specified for table A and 2 people are specified for table B, and "guidance" is selected, the target waiting line is associated with table A and table B, and the customers are divided into two groups. to be guided.

The communication display part W24 displays notes on waiting for the target's turn or reservation, and is used for information sharing among store staff. For example, seats that can be guided may be limited for customers with strollers or wheelchairs. Assuming such a case, when a target notice is selected in the communication display section W24, a notice regarding a waiting customer or a reservation customer is registered in the waiting information or reservation information. The selected notes are displayed in an identifiable manner. In the example of FIG. 11, items of being late and stroller are registered and highlighted in the communication display portion W24.

When the information on seat allocation is input as described above, it is reflected on the usage schedule screen W1 shown in FIGS. be.

As a result, seats can be assigned flexibly via the intuitively operable seat allocation screen W2. In particular, in this embodiment, in consideration of reservation slots, candidate seats are specified within a range that does not overlap with reservations and displayed on the seat allocation screen W2, so that the user can more easily assign waiting lines to appropriate seats. can be done.

1: Usage Schedule Management Device 2: Reception Terminal 3: Management Terminal 11: Reception Means 12: Reservation Reception Means 13: Allocation Means 14: Temporary Allocation Means 15: Vacancy Prediction Means 16: Scheduled Guidance Time Determination Means 17: Compilation Means 18: Display Means NW: Network W1: Scheduled Use Screen W11: Total Seats W12: Seat Display W13: Designated Time Display W14: Specific Time Display PT: Current Time Display TT: Time Zone Display G: Guide Display Switch W2: Seat Allocation Screen W21: Time designation section W22: Seat allocation display section W23: Number of people designation section W24: Communication display section

Claims (11)

A usage schedule display system for displaying usage schedules of seats in a store,
reception means for receiving an application for use of the store and registering the application information;
allocation means for receiving selection of a seat to be used for the application information and setting a usage limit specifying a time period for using the seat;
Temporary allocation means for specifying an available seat for the application information for which the usage quota is not set and setting a temporary usage quota having a customer's standard length of stay;
display means for displaying a usage schedule screen including a usage schedule that displays the usage quota and temporary usage quota for each seat along the time axis;
A usage schedule display system comprising: further comprising a vacant seat prediction means for calculating a predicted vacant seat time for each seat based on the usage limit,
The provisional allocating means identifies the seats for which the use limit does not exist during the period from the predicted vacant seat time to the elapse of the standard stay time, and selects the seat with the earliest predicted vacant seat time among the available seats. 2. The usage schedule display system according to claim 1, wherein the temporary usage limit is set. The application information includes at least the customer's desired conditions including the number of users,
3. The utilization schedule display system according to claim 2, wherein said provisional allocation means specifies said seats satisfying said desired conditions as available seats. 4. The usage schedule display system according to claim 2, wherein said display means performs display processing so that the usage schedule for each seat is arranged in the usage schedule in descending order of said seat vacancy prediction time. The usage schedule screen is
superimposing the current time display at a position corresponding to the current time on the time axis of the usage schedule,
5. The use schedule display system according to any one of claims 1 to 4, which displays the number of seats and/or the number of users in the entire store at the current time. The usage schedule screen is
superimposing a designated time display at a position corresponding to the designated time on the time axis of the usage schedule,
6. The use schedule display according to any one of claims 1 to 5, further displaying a prediction of the number of available seats and/or the number of users in the entire store at the specified time calculated based on the usage quota and the temporary usage quota. system. The usage schedule screen is
On the time axis of the usage schedule, a specific time display is superimposed at a position corresponding to a specific time when a predetermined time set in advance has passed from the specified time, and
7. The utilization schedule display system according to claim 6, further displaying a prediction of the number of seats and/or the number of users in the entire store at the specific time, which is calculated based on the usage quota and the temporary usage quota. 8. The usage schedule display system according to claim 7, wherein said standard staying time is used as said predetermined time. 9. The usage schedule display system according to any one of claims 1 to 8, wherein the usage schedule displays a reserved time set in advance before or after the usage quota and the temporary usage quota. A usage schedule display program for displaying usage schedules of seats in a store,
reception means for receiving an application for use of the store and registering the application information;
allocation means for receiving selection of a seat to be used for the application information and setting a usage limit specifying a time period for using the seat;
Temporary allocation means for specifying an available seat for the application information for which the usage quota is not set and setting a temporary usage quota having a customer's standard length of stay;
display means for displaying a usage schedule screen including a usage schedule that displays the usage quota and temporary usage quota for each seat along the time axis;
A usage schedule display program that allows a computer to function as a A usage schedule display method for displaying usage schedules of seats in a store, comprising:
a reception step of receiving an application for use of the store and registering the application information;
an allocating step of receiving a selection of a seat to be used and setting a usage limit designating a time zone for using the seat, for the application information;
a provisional allocation step of specifying an available seat for the application information for which the usage quota is not set and setting a provisional usage quota having a customer's standard length of stay;
a display step of displaying a usage schedule screen including a usage schedule that displays the usage quota and temporary usage quota for each seat along the time axis;
A usage schedule display method that causes a computer to execute

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