JP7027598B1 - Usage schedule management system, usage schedule management program and usage schedule management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a usage schedule management system, a usage schedule management program and a usage schedule management method which reflect the usage status of seats in a store and accept waiting in order in consideration of the time when a store can enter the store. SOLUTION: In a usage schedule management system, a vacant seat management device 1 accepts a business time setting means 11 for setting a store entry time and a waiting list for waiting for a vacant seat, and a waiting list reception for registering waiting information. Means 12 and allocation means 14 that registers usage slots that specify the time zone in which seats are used in association with seats, and vacant seats that calculate the estimated vacant seat time that is expected to be vacant for each seat based on the usage slot. Based on the predictive means 15, the store entry time determining means 16 that calculates the scheduled entry time of the customer who is going to wait in line based on the estimated vacant seat time, and the scheduled entry time and the available time to enter the store. A determination means 17 for determining whether or not a customer is waiting for a turn is provided. When the determination means 17 determines that acceptance is possible, the waiting order receiving means accepts the waiting order. [Selection diagram] Fig. 1

Description

The present invention relates to a usage schedule management system, a usage schedule management program, and a usage schedule management method.

Traditionally, waiting for vacant seats in stores has been performed. Here, stores often have fixed business hours, and it is not possible to accept an unlimited number of waiting lists. Under these circumstances, a technique has been developed for accepting waiting in line in consideration of the business hours of the store.

For example, in Patent Document 1, the expected waiting time is calculated based on the number of waiting groups in the waiting list, and when the time obtained by adding the expected waiting time to the current time is outside the business hours of the facility, A technique for displaying a display indicating that the waiting reception has been completed is disclosed.

Japanese Unexamined Patent Publication No. 2017-004390

On the other hand, the technique described in Patent Document 1 simply uses the waiting time based on the number of waiting groups in the waiting list, so that the number of seats in the store and the usage status of the seats cannot be reflected. ..

Therefore, it is an object of the present invention to provide a new technique for accepting a waiting list in consideration of the business hours of a store, reflecting the usage status of seats in the store.

In order to solve the above problems, the present invention is a usage schedule management system for managing the usage schedule of seats in a store, and is a business that sets an enterable time of the store based on an input by the store. A time setting means, a waiting reception means for accepting a waiting list for waiting for a vacant seat and registering waiting information, and a usage frame specifying a time zone in which a customer uses a seat are registered in association with the seat. The vacant seat prediction means for calculating the estimated vacant seat time for each seat based on the usage quota, and the customer entering the store who intends to wait in line based on the vacant seat prediction time. It is provided with a means for determining a scheduled time for entering a store for calculating a scheduled time, and a means for determining whether or not the customer can accept the waiting for the order based on the scheduled time for entering the store and the available time for entering the store. The reception means accepts the waiting in order when the determination means determines that reception is possible.

With such a configuration, it is possible to calculate the customer's scheduled entry time based on the estimated vacant seat time calculated based on the usage limit of each seat, and determine whether or not to accept the waiting list based on the available entry time. can. As a result, it is possible to take into account the actual situation of seats in the store and to wait in line in consideration of the time when the store can be entered.

In a preferred embodiment of the present invention, the reservation receiving means for accepting a reservation at a designated time for the use of the seat and registering the reservation information is further provided, and the allocation means is associated with the waiting information or the reservation information and described above. The usage frame is registered in association with the seat.
With such a configuration, it is possible to calculate the estimated vacant seat time for each seat in consideration of both the reservation with the specified time and the waiting time. As a result, it is possible to accept both the reservation and the waiting list, and to determine whether or not the waiting list can be accepted based on the time when the store can be entered, taking into consideration the usage limit due to the reservation. Therefore, it is possible to solve the problem of accepting a waiting list even though a reservation is actually made and sufficient service cannot be provided by the time when the store can be entered.

In a preferred embodiment of the present invention, the store scheduled entry time determining means acquires the customer's desired conditions, identifies the seat that satisfies the desired conditions, and plans to enter the store based on the predicted vacant seat time of the seat. Calculate the time.
With such a configuration, it is possible to calculate the scheduled entry time based on the estimated vacant seat time of the seat that satisfies the condition of the seat desired by the customer, such as a non-smoking seat or a table seat. Therefore, it is possible to provide guidance that more accurately reflects the customer's request, and even if it is not possible to provide sufficient services by the time when the store can be entered depending on the conditions, the reception desk is waiting in line with appropriate conditions taken into consideration. It is possible to judge whether or not it is possible.

In a preferred embodiment of the present invention, the determination means determines that the waiting list can be accepted when the time from the scheduled entry time to the available entry time is equal to or longer than the reference value.
With such a configuration, by appropriately setting the reference value, it is possible to solve a problem that, for example, a waiting list is accepted even though there is only a short time from the scheduled entry time to the closing of the store. In addition, if the standard value can be set arbitrarily by a user such as a store staff, it is expected that sufficient time can be secured according to the time required for the operation and service provision of each store. It is possible to take detailed measures such as accepting waiting in line.

In a preferred embodiment of the present invention, the determination means specifies the number of the seats whose time from the predicted vacant seat time to the available time to enter the store is equal to or greater than the reference value, and determines the number as the number of seats that can be accepted in order. do.
With such a configuration, it is possible to specify how many more sets can be waited for, for example, by displaying to the customer, whether the customer waits at that store or goes to another store, etc. Appropriate guidance can be enabled by assisting in selection or displaying to store staff.

In order to solve the above problem, the present invention is a usage schedule management program for managing the usage schedule of seats in a store, and is a business that sets an enterable time of the store based on an input by the store. A time setting means, a waiting reception means for accepting a waiting list for waiting for a vacant seat and registering waiting information, and a usage frame specifying a time zone in which a customer uses a seat are registered in association with the seat. The vacant seat prediction means for calculating the estimated vacant seat time for each seat based on the usage quota, and the customer entering the store who intends to wait in line based on the vacant seat prediction time. The computer is made to function as a means for determining the scheduled time for entering the store, which calculates the scheduled time, and a means for determining whether or not the customer can accept the waiting list based on the scheduled time for entering the store and the available time for entering the store. When the determination means determines that reception is possible, the waiting reception means accepts the waiting.

In order to solve the above problems, the present invention is a usage schedule management method for managing the usage schedule of seats in a store, and is a business that sets an enterable time of the store based on an input by the store. A time setting step, a waiting reception step for accepting a waiting list for waiting for a vacant seat and registering waiting information, and a usage frame specifying a time zone in which a customer uses a seat are registered in association with the seat. The allocation step to be performed, the vacant seat prediction step for calculating the estimated vacant seat time for each seat based on the usage quota, and the entry of the customer who intends to wait in line based on the vacant seat predicted time. The computer is made to execute a step of determining the scheduled entry time for calculating the scheduled time and a determination step of determining whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time. In the waiting order reception step, when it is determined in the determination step that reception is possible, the waiting list is accepted.

INDUSTRIAL APPLICABILITY According to the present invention, it is possible to provide a novel technique for accepting a waiting list in consideration of the time when a store can be entered, reflecting the usage status of seats in a store.

It is a functional block diagram of the usage schedule management system in embodiment of this invention. It is a figure which shows an example of the seat information which a database DB stores in an embodiment of this invention. It is a figure which shows an example of the turn waiting information and reservation information stored in the database DB in embodiment of this invention. It is a flowchart of the scheduled entry time calculation process of the use schedule management system in embodiment of this invention. It is a flowchart of the new turn waiting reception processing of the use schedule management system in embodiment of this invention. It is a figure which shows the display example of the reception start screen of the use schedule management system in embodiment of this invention. It is a figure which shows the display example of the screen of the usage schedule management system in embodiment of this invention. It is a figure which shows the display example of the waiting reception screen of the use schedule management system in embodiment of this invention. It is a figure which shows the display example of the reception contents confirmation screen of the use schedule management system in embodiment of this invention. It is a figure which shows the display example of the use schedule screen of the use schedule management system in embodiment of this invention. It is a figure which shows the display example of the seat allocation screen of the use schedule management system in embodiment of this invention.

Hereinafter, the usage schedule management system of the present invention will be described with reference to the drawings. The embodiments shown below are examples of the present invention, and the present invention is not limited to the following embodiments, and various configurations can be adopted.

For example, although the configuration, operation, and the like of the usage schedule management system will be described in the present embodiment, the same operation and effect can be obtained by a method, an apparatus, a computer program, and the like having the same configuration. Further, the program may be stored in a recording medium. Using this recording medium, for example, a program can be installed on a computer. Here, the recording medium in which the program is stored may be a non-transient recording medium such as a CD-ROM.

The present invention is used to manage seat usage in various facilities such as restaurants, beauty salons, amusement facilities, banks, medical facilities, and public facilities including government offices. In the present embodiment, an example of managing vacant seats in a restaurant is shown, but the facility using the present invention is not limited to this, and the present invention can be used in any industry and business format.

In the present embodiment, the usage schedule management system manages the usage status and usage schedule for each seat in the store, and calculates the customer's scheduled entry time based on the management status and usage schedule. In particular, the present invention relates to a technique for appropriately accepting a waiting list in consideration of the available waiting time by determining whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time of the store. .. Here, in the present invention, the store-accessible time is the time used for determining the end of the waiting list, and is the upper limit of the time when the store can be entered. In the present embodiment, the input of the start time and the end time of the business is accepted from the store, and the enterable time is set based on the end time. Further, in the present embodiment, the same time as the end time of the business hours is set as the enterable time, but for example, before the predetermined time (for example, 30 minutes) of the end time of the business hours, or in accordance with the time of the last order or the like. The time when you can enter the store may be set.

Further, in the present embodiment, not only the waiting in line but also the reservation in which the entry time is specified in advance is accepted, and the estimated vacant seat time in consideration of the usage limit by the reservation is used, so that the reservation and the waiting in line are appropriately combined and operated. One, it is possible to appropriately limit the reception of waiting in line.

Here, in the present embodiment, the usage frame assuming the staying time of the customer can be set using the standard staying time, and the estimated vacant seat time is calculated based on the usage frame. In the present invention, the standard staying time refers to the standard staying time of the customer. For example, the customer's staying time may be recorded and the average value may be used as the standard staying time. Further, since the average staying time may differ depending on the day of the week, the time zone, and the number of customers, different standard staying times may be set according to conditions such as the date and time of use and the number of customers.

In the present embodiment, the usage frame designated on the seat allocation screen described later is set for the seat. That is, the usage limit refers to a time zone in which customers who enter the store are expected to use their seats. Here, in the present embodiment, the usage frame is initially displayed on the seat allocation screen, starting from the current time and the estimated vacant seat time of the target seat, and ending at the time based on the time when the standard stay time elapses.

In addition, the usage limit for reservations will be referred to as a reservation limit in the following. The reservation frame indicates a time zone in which the customer who made the reservation uses the seat. The start time of the reservation slot is specified by the customer, and the length of the reservation slot may be determined by the standard stay time as well as the customer who entered the store by waiting in line, or it is determined according to the reservation menu specified at the time of reservation. May be done. In addition, the customer may specify the length of the reservation frame.

The details of the process will be described later, but in this embodiment, in order to enable guidance on time for the reservation, accept the waiting list within the range of the available entry time, and inform the waiting customers of the appropriate scheduled entry time. In addition, the reservation slot and the waiting slot are managed so as not to overlap.

FIG. 1 is a functional block diagram of the usage schedule management system of the present embodiment. As shown here, the usage schedule management system of the present embodiment is configured such that the vacant seat management device 1, the reception terminal 2 that accepts input from the customer at the store, and the management terminal 3 can communicate with each other via the network NW. Then, the database DB is connected to the vacant seat management device 1 by wire or wirelessly. The vacant seat management device 1, the reception terminal 2, the management terminal 3, and the database DB may be configured to be communicable via the network NW.

The vacant seat management device 1 includes a computing device such as a CPU (Central Processing Unit) and a GPU (Graphics Processing Unit), a main storage device such as a RAM (Random Access Memory), an HDD (Hard Disk Drive), and an SSD (Slide). , A general computer device such as a server device provided with an auxiliary storage device such as a flash memory, various input / output devices including a means for connecting to a network NW, and the like can be used.

The reception terminal 2 and the management terminal 3 are arbitrary computers such as a tablet terminal and a PC (Personal Computer) equipped with various input / output devices including a calculation device, a storage device, and a means for connecting to a network NW, respectively. The device can be used. In addition, by installing a browser application for using a dedicated WEB page or a dedicated application, a personal computer device such as a smartphone used by a customer or a clerk functions as a reception terminal 2 or a management terminal 3. May be good.

Here, one computer device may also have the functions of the reception terminal 2 and the management terminal 3. For example, the terminal device installed in the store functions as a reception terminal 2 that accepts input for waiting for a customer or making a reservation, and the same computer device also functions as a management terminal 3 by switching to the store clerk mode. You may do it. Further, there may be a plurality of reception terminals 2 and management terminals 3.

The vacant seat management device 1 includes a business hour setting means 11, a waiting order reception means 12, a reservation reception means 13, an allocation means 14, a vacant seat prediction means 15, a store scheduled entry time determination means 16, and a determination means 17. The display means 18 and the like are provided.

The business time setting means 11 sets the store entry time based on the input of a user such as a store staff. Here, the time when the store can enter the store in the present invention is a time used for determining the end of the waiting list. In the present embodiment, the input of the start time and the end time of the business is accepted from the store, and the business time setting means 11 sets the enterable time based on the end time. In the present embodiment, the same time as the end time of the business hours is set as the enterable time, but for example, before the predetermined time (for example, 30 minutes) of the end time of the business hours, the entry is made according to the time of the last order or the like. The store available time may be set.

The waiting order receiving means 12 accepts the waiting waiting including the designation of the number of people as a desired condition of the customer, and registers the waiting waiting information in the database DB. Here, the waiting order reception means 12 passes the customer's desired condition to the store scheduled entry time determining means 16, receives the determination result of whether or not the customer's waiting order is accepted from the determination means 17, and turns the order when the reception is possible. The wait is accepted and the waiting information is registered in the database DB. In addition to designating the number of people, the waiting-list reception means 12 of the present embodiment also accepts conditions related to the type of seat such as a table or counter, smoking cessation, smoking, etc., information on customer contact information, etc., and serves as waiting information. Store in the database DB.

The reservation receiving means 13 accepts a reservation for which the entry time is specified, and registers the reservation information in the database DB.

The allocating means 14 registers the usage slots associated with the selected seats for the waiting list and the reservation. Here, the allocation performed by the allocation means 14 includes both a provisional allocation of the accepted waiting order for calculating the scheduled entry time and an allocation of associating a seat that guides the customer who has made the waiting or reservation. The provisional allocation will be described in detail in the explanation of the process of determining the scheduled entry time.

Regarding the process of associating the seats that guide the customer, the clerk guides the customer to the seat when the seat becomes available, and the waiting list is associated with the seat via the management terminal 3. Enter. The allocation means 14 receives input from the clerk via the seat allocation screen displayed on the management terminal 3, associates it with the target waiting information, and registers the usage frame associated with the designated seat in the database DB. do.

Regarding the reservation, the reservation information input by the customer via the reception terminal 2 is registered in the database DB, and then the clerk who confirms the reservation content inputs the seat to specify the seat, so that the allocation means 14 uses the reservation information. The reservation frame associated with the seat is registered in the database DB in association with. In addition, the clerk listens to the reservation request by telephone or the like, and the clerk inputs the number of people, the conditions of the seats, the designation of the seats, etc. via the management terminal 3, and the reservation receiving means 13 registers the reservation information in the database DB. At the same time, the allocation means 14 may generate a reservation frame.

Here, on the seat allocation screen, a number designation unit that accepts the designation of the number of people for each candidate seat is displayed so that the total number of seats is the designated number of people waiting in order. The allocating means 14 considers that a seat in which one or more people have been input via the number of people designation unit has been selected, and associates the seat with a reservation or a waiting list. For example, in the case of guiding a reservation or waiting for 8 people to 2 seats by 4 people each, by designating 4 people for each of the target seats, the reservation or waiting for these 2 seats can be associated with the reservation or waiting. Can be done.

Here, in the present embodiment, the available number of people and the minimum number of people for each seat are registered in the database DB as seat information in advance. For example, it is not preferable to guide a group of two people to a seat that can seat six people at the time of congestion from the viewpoint of turnover rate. Therefore, the allocation means 14 of the present embodiment associates the waiting list with the seats when the number of people specified on the seat allocation screen described later is less than or equal to the number of people who can use the seats and does not fall below the lower limit number of people. The lower limit may not be applied when one waiting list is associated with a plurality of seats.

The vacant seat prediction means 15 calculates the vacant seat prediction time for each seat in use based on the usage frame. In the present embodiment, for seats being used by customers who have entered the store due to waiting in line, the estimated vacant seat time based on the usage limit is calculated at the time of seat allocation. For seats being used by customers who have entered the store by reservation, the estimated vacant seat time is calculated based on the preset reservation frame.

Specifically, for example, it is assumed that the seat becomes vacant when the usage slot ends, and the end time of the usage slot may be set as the vacant seat prediction time. Further, since it is usually necessary to prepare for cleaning up the seats after the customer leaves the seat, the time when a predetermined time has elapsed from the end time of the usage slot may be used as the estimated vacant seat time.

The store scheduled entry time determining means 16 calculates the scheduled entry time of the customer who is about to wait in line based on the estimated vacant seat time. Further, the store scheduled entry time determining means 16 of the present embodiment similarly calculates the store scheduled entry time even for the waiting list that has already been accepted. Specifically, based on the estimated vacant seat time of the seats satisfying the customer's desired condition included in the waiting list information, the scheduled entry time of each waiting list is determined in order from the first group. For example, if the group at the beginning of the waiting list is a group of four, the seat that can accommodate four people is identified as the earliest vacant seat based on the estimated vacant seat time, and the seat is waiting in line. Is provisionally assigned to determine the estimated vacant seat time. In addition to being able to accommodate the number of people waiting in line, the provisional allocation may be limited to seats that satisfy the conditions related to the types of seats accepted by the waiting reception means 12.

More specifically, for example, when the estimated vacant seat time of the seat that becomes vacant earliest is 12:12, the store scheduled entry time determining means 16 sets the scheduled entry time of the target customer to be the same as the estimated vacant seat time. It is assumed that it will be decided at 12:12. In addition, 12:10 to 12:20, etc. are calculated as the scheduled guidance time as 10 minutes from the time when the 1st place of the estimated vacant seat time is rounded down, and 12:20, which is the end of this scheduled guidance time, is calculated. It may be the scheduled time to enter the store. Alternatively, any time within the range of the scheduled guidance time, such as 12:10, which is the beginning of the scheduled guidance time, or 12:15 in the middle, can be set as the scheduled entry time. In this way, it is preferable to determine a time zone having a width including before and after the estimated vacant seat time as the scheduled guidance time and inform the customer.

Here, when calculating the scheduled entry time for the second and subsequent waiting lists, it is assumed that the waiting list before the customer is seated at the target seat at the scheduled entry time, based on the standard stay time. The updated estimated vacant seat time is used. For example, assuming that seat A becomes vacant after 5 minutes and the first waiting list is seated at seat A 10 minutes later, the scheduled entry time for the second and subsequent waiting lists is calculated 10 minutes after the current time. The time obtained by adding the standard stay time to the time may be used as the estimated vacant seat time for seat A.

Here, in the present invention, the scheduled entry time of each group is determined in order from the group with the first order, but this simply determines the scheduled entry time for the group with the first order (waiting for the order). After that, it means that the scheduled entry time of the next set is determined. That is, it is not necessary to continuously calculate the scheduled entry time from the beginning to the end. For example, by determining the scheduled entry time of the newly accepted group each time at the time of reception, the order is first. The scheduled entry time may be determined in order from the group of.

The determination means 17 determines whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time of the customer who is about to wait in line, and passes the determination result to the waiting reception means 12. .. Specifically, the time from the scheduled entry time determined by the scheduled entry time determination means 16 to the available entry time set by the business hour setting means 11 is compared with the preset reference value. If it is above the standard value, it is judged that the waiting list can be accepted. This can solve the problem of accepting a waiting list even though there is only a short time from the scheduled entry time to the available entry time, for example.

Further, the determination means 17 specifies the number of seats whose time from the predicted vacant seat time to the available time to enter the store is equal to or greater than the above reference value, and determines the number as the number of seats that can be accepted in order. This makes it possible to compare the estimated vacant seat time with the time when the store can be entered, and specify the maximum number of waiting orders that can be newly accepted.

The display means 18 displays and processes the scheduled guidance time and various other information in order to display various screens on the reception terminal 2 and the management terminal 3, and transmits the processing result. The display means 18 of the present embodiment displays and processes, for example, calculation results such as the number of seats in use and the number of customers in use, the upper limit number specified by the determination means 17, seat information, waiting information, and reservation information. Is transmitted to the management terminal 3, and the usage schedule screen described later is displayed on the management terminal 3. Here, when displaying the screen for starting the waiting list, the scheduled guidance time under the condition that the store can be entered earliest if it is lined up at the end of the waiting list at that time, or the order in which new reception can be accepted. It is preferable that the display means 18 displays the upper limit number of waits.

It is not necessary for one computer device to have all of these means, and a plurality of computer devices may cooperate with each other to function as the vacant seat management device 1 of the present embodiment. Further, the reception terminal 2 and the management terminal 3 may be configured to include a part or all of the above-mentioned means.

FIG. 2 is a diagram showing an example of seat master information among the seat information stored in the database DB. In this embodiment, the database DB is the seat No. , The number of people that can be used, the minimum number of people (the lower limit of the number of people that can be accommodated), the seat conditions, the seats that can be combined to indicate the seats that can be used in combination, etc. are stored as seat master information.

Further, although not shown, in the present embodiment, transaction information regarding seats is further stored as seat information, in addition to the seat master information shown in FIG. The transaction information includes seat No. Information such as the number of people in use of the seat, the waiting ID or reservation ID of the customer in use, the start time of use, the guidance time, and the estimated vacant seat time, which are linked to the seat master information, is recorded. Such transaction information is recorded in the database DB every time any information is changed.

In the transaction information, information such as desired conditions including the desired seat type and the number of users, contact information, etc. entered by the customer in use is specified by the waiting ID or the reservation ID. The number of people in use in the transaction information may be specified from the waiting information or the reservation information specified by the waiting ID or the reservation ID. Thereby, by referring to the latest transaction information, it is possible to specify the seat status such as the number of people in use of each seat, waiting in line or reservation during use, and the like.

Here, in the present embodiment, the time of the first order is stored. In addition, the guidance time for guiding the customer to the seat and the start time and end time of the reservation frame or the usage frame are specified by the waiting list information or the reservation information.

FIG. 3 is a diagram showing an example of waiting information and reservation information stored in the database DB. In the present embodiment, as the waiting information, the waiting ID, the reference number used for calling the customer, the number of people, the desired seat conditions, the status, the allocation destination or the provisional allocation destination seat No. , Temporary allocation flag, usage limit, guidance time, record of the time of the first order (FO), etc. are stored. In addition, the contact information such as the telephone number of the customer who is waiting in line and the user ID for associating with the user information (customer information) registered in advance are stored. The waiting list information is registered by the waiting waiting reception means 12 based on the information input via the reception terminal 2.

Further, as the reservation information, the reservation ID, the reference number used for calling the customer, the number of people, the desired seat conditions, the reservation frame, the seat No. of the associated seat. Information such as is stored. In addition to this, the database DB may store the status, the guidance time, the record of the time of the first order, the customer's contact information, the user ID, and the like, as in the waiting information. The reservation information is registered by the reservation reception means 13 based on the information input via the reception terminal 2 or the management terminal 3.

Various other information may be recorded as the waiting information and the reservation information. For example, in the present embodiment, when a customer who has waited in line or made a reservation arrives at the store, the customer inputs a check-in to that effect. Therefore, although not shown in FIG. 3, in the present embodiment, the presence / absence of check-in and the check-in time can be stored as waiting information and reservation information, respectively.

FIG. 4 is a flowchart of the process of calculating the scheduled time for entering the store, which has already been accepted, by the means 16 for determining the scheduled time for entering the store. In the present embodiment, such processing is executed at an arbitrary timing such as vacant seat occurrence, customer guidance, new reservation or waiting list reception. Further, the process shown in FIG. 4 may be repeatedly executed at predetermined intervals. As a result, even if the scheduled entry time calculated at the time of reservation or waiting in line, which will be described later, is different due to the fact that the actual staying time of the customer is different from the standard staying time, an appropriate entry schedule will be applied according to the situation. Can be updated to the time. The scheduled entry time is calculated in order from the first set, and at the start of processing, the first waiting list is the target for calculating the scheduled entry time.

First, in step S11, the store scheduled entry time determining means 16 acquires the number of people from the waiting information for the store scheduled entry time calculation target. Then, in step S12, the seats that can accommodate the waiting list are extracted based on the number of people acquired in step S11 and the available number of people and the lower limit number of people in the seat information of each seat.

More specifically, the number of seats that can be used is equal to or greater than the number of people waiting in line, and the minimum number of people is equal to or less than the number of people waiting in line. Here, the application of the minimum number of people may be decided depending on the time zone, the vacancy situation, the reservation and the waiting situation, and the like. For example, the lower limit may not be applied to a time zone when it is not so crowded, and if the number of users is equal to or greater than the number of people waiting in line, it may be considered that the waiting time can be accommodated in the seat. Further, the lower limit value may be changed depending on the time zone. Here, in addition to being able to accommodate the number of people waiting in line, only the seats satisfying the conditions of the seats accepted by the waiting order reception means 12 may be extracted as the seats that can accommodate the waiting list. ..

Here, it is further preferable that the usage slots predicted for the target waiting list do not overlap with the reservation slots. For example, in the seat with the earliest predicted vacant seat time, if the reservation slots overlap in the range from the predicted vacant seat time to the time obtained by adding the standard stay time to the predicted vacant seat time, it is not possible to guide the waiting customer to the seat. Therefore, in the present embodiment, in the calculation of the scheduled entry time, the store scheduled entry time determining means 16 extracts the target seats on condition that there is no overlap with the reservation frame. If the range up to the time obtained by adding the standard stay time to the estimated vacant seat time overlaps with the reservation frame, the estimated vacant seat time of the seat may be updated to the end time of the reservation frame. Further, in consideration of the time for cleaning up and preparing the seats, the time when a predetermined reserved time has elapsed from the end time of the reservation frame may be set as the predicted vacant seat time.

Next, in step S13, the allocation means 14 identifies the seat with the earliest vacant seat predicted time from the seats extracted in step S12, and provisionally allocates the waiting list to be calculated to the seat. Then, in step S14, the scheduled entry time for waiting in line is calculated based on the estimated vacant seat time of the seat. At this time, for example, it is assumed that 10 minutes from the time when the ones digit of the predicted vacant seat time is rounded down is set as the scheduled guidance time. Further, in consideration of the time for preparing the seat, a time zone obtained by adding a predetermined time may be set as the scheduled guidance time. In this way, it is preferable to determine a time zone having a width including before and after the predicted vacant seat time as the scheduled guidance time. The scheduled entry time of the waiting information is updated based on the determined scheduled entry time.

In step S15, the allocation means 14 registers a temporary usage frame in which a time zone in which the seat is used is specified in association with the seat. It is preferable that the usage frame here is a time zone from the estimated vacant seat time to the lapse of the standard stay time. Then, based on this usage limit, the estimated vacant seat time is updated. For example, assuming that the seat with the earliest predicted vacant seat time is guided to the first waiting list at the time of step S13, the seat cannot be guided to the second waiting list. Therefore, here, the estimated vacant seat time of the seat is updated based on the time obtained by adding the standard stay time to the estimated vacant seat time before the update of the temporarily allocated seat in step S13, that is, the end of the temporary usage frame. .. Specifically, for example, the time obtained by adding the standard stay time to the estimated vacant seat time before the update may be used as the new estimated vacant seat time, and the time required for cleaning up and preparing the seats may be considered as a predetermined time. The time obtained by adding the time may be used as a new estimated vacant seat time.

When the calculation of the scheduled entry time and the update of the estimated vacant seat time for the waiting list are completed in this way, in step S16, the scheduled entry time determining means 16 confirms whether or not there is a subsequent waiting list. If there is a subsequent waiting list, the calculation target is changed to the next waiting list in step S17, and steps S11 to S15 are repeated. Then, when there is no longer a waiting list, the process ends.

In this way, by determining the scheduled entry time in order from the beginning of the waiting list based on the estimated time of vacant seats, it is possible to present the detailed scheduled entry time that reflects the situation in the facility, and it is possible to enter the store. The effect of improving the accuracy of the scheduled time can be expected. It is not essential to calculate the scheduled entry time as shown in FIG. 4, except when accepting a new reservation or waiting in line, which will be described later. That is, the scheduled entry time determination means 16 calculates the scheduled entry time based on the estimated vacant seat time at that time only when receiving a new reservation or waiting in line, and then the scheduled entry time in the waiting list that has already been accepted. May be configured not to be updated.

FIG. 5 is a processing flowchart when the waiting order receiving means 12 accepts a new waiting input. As described above, the process shown in FIG. 4 is repeatedly executed at an arbitrary timing for the registered waiting list, and at the start of the process shown in FIG. 5, for each seat in consideration of the registered waiting list in the latest transaction information. The estimated vacant seat time is stored.

Here, the process of FIG. 5 starts when the input for starting the waiting reception is received via the reception start screen as shown in FIG. On the reception start screen, the "shortest scheduled guidance time" is displayed as a result of the display means 18 displaying the scheduled guidance time. Here, in the calculation of the shortest scheduled guidance time, the store scheduled entry time determination means 16 is shown in the figure, with the estimated vacant seat time in consideration of the registered waiting list being stored, and the new waiting list as the calculation target. By executing only steps S12 to S14 in the process of 4, it is possible to determine the shortest scheduled guidance time when waiting for a turn from now on. Since the number of people waiting in line is unknown here, the condition of the number of people is not taken into consideration in the execution of step S12, and the seats that can accommodate the waiting line are extracted on condition that there is no overlap with the reservation frame. ..

Instead of the scheduled guidance time calculated as described above, the number of waiting groups may be multiplied by the waiting time per group and displayed. Further, it may be possible to set whether to display the scheduled guidance time or the waiting time for each store. The waiting time per group can be set arbitrarily for each store. For example, if the waiting time per group is set to 5 minutes and there are 3 unguided waiting lists, the waiting time for the newly lined group is 5. × 3 = 15 minutes.

Further, on the reception start screen, it is preferable to also display the upper limit number of newly accepted waiting orders (the number of possible waiting orders) determined by the determination means 17.

In the new waiting reception, first, in step S21, the waiting reception means 12 receives the customer's desired conditions including the number of people waiting in order and hands them over to the store scheduled entry time determining means 16. Then, in step S22, the store scheduled entry time determining means 16 extracts the seats satisfying the desired conditions in the same manner as in step S12 of FIG. 4 using the received desired conditions, and in step S23, the seat with the earliest estimated vacant seat time is selected. Identify. FIG. 8A is an example of a screen for accepting input of the number of people as a desired condition in step S21.

In step S24, the store scheduled entry time determining means 16 calculates the store scheduled entry time in the same manner as in step S14 of FIG. Then, in step S25, the determination means 17 determines whether or not the time from the scheduled entry time to the available entry time is equal to or longer than the reference value. Specifically, it may be determined whether or not the value obtained by subtracting the scheduled entry time from the available entry time is equal to or greater than the reference value. The reference value here can be arbitrarily set by a user such as a store staff, and is preferably the time required to provide the service. In this embodiment, the standard stay time is initially set as a reference value.

If the time from the scheduled entry time to the available entry time is less than the standard value (N in step S25), the display means 18 indicates that the waiting list cannot be accepted by proceeding to step S29. Process and end the waiting reception.

On the other hand, if the time from the scheduled entry time to the available entry time is equal to or longer than the reference value (Y in step S25), the display means 18 proceeds to step S26 to select the scheduled entry time or the scheduled entry time in consideration of the desired conditions. The scheduled guidance time (calculation result in step S24) is displayed and processed, and the confirmation screen as shown in FIG. 8B is displayed on the reception terminal 2. The customer who intends to wait in line can confirm the scheduled guidance time in consideration of the desired conditions here and select whether or not to continue accepting the waiting in line. The display of the confirmation screen in step S25 is not essential and may be omitted.

When "Next" is selected on the confirmation screen, the waiting reception is continued, and the waiting reception means 12 accepts the input of other waiting information in step S27. In this embodiment, the input of the telephone number of the customer's contact information is accepted.

When the input is completed, the display means 18 displays the input information, and the reception content confirmation screen as shown in FIG. 9A is displayed. When "decision" is selected here, the waiting order receiving means 12 stores the waiting information in the database DB in step S28, and ends the process.

Here, the customer can confirm the scheduled guidance time in the case of waiting in line on the confirmation screen of FIG. 8B, interrupt the reception of waiting in line, and make a reservation. In the present embodiment, when the customer selects the displayed scheduled guidance time, the reservation receiving means 13 accepts the input for making a reservation, and the candidate of the time zone that can be reserved is displayed.

The reserved time zone displayed here may be determined by a preset range, or the waiting usage frame is based on the estimated vacant seat time of each seat in consideration of the registered waiting time. And the reservation frame may be determined within a range that does not overlap. In this case as well, it is preferable to specify the time zone in which reservations can be made by narrowing down the seats that satisfy the desired conditions.

When the time zone is selected, smoking cessation or smoking, seating conditions such as counters and tables, and the telephone number of the customer's contact information are accepted in the same manner as the waiting reception. Then, when all the input is completed, the display means 18 displays and processes the input information, and the reception content confirmation screen as shown in FIG. 9B is displayed. When "decision" is selected here, the reservation receiving means 13 stores the reservation information in the database DB and ends the process.

In the above description, the process when the customer does not specify an individual seat is shown, but in the present embodiment, the waiting reception means 12 and the reservation reception means 13 specify the seat by the customer due to the change of the setting. accept. In this case, it is not necessary to accept the input of seat conditions in both waiting and reservation. That is, in the present embodiment, it is possible to set so that a specific seat can be designated instead of accepting the desired conditions such as the number of people, smoking cessation or smoking, counter or table.

When accepting the seat designation by the customer, the seat selection is further accepted in step S21. Then, step S22 and step S23 are omitted, and in step S24, the scheduled entry time is calculated based on the estimated vacant seat time in the seat selected in step S21.

When the waiting list is accepted as described above, the customer can move freely and visit the facility based on the scheduled entry time. Here, when the scheduled entry time displayed in step S26 of FIG. 5 is changed at the time of reception, it is preferable to notify the customer to that effect.

For example, in the present embodiment, in the seats scheduled to be used by the waiting group (seats to which the waiting waiting is temporarily allocated), when the customer currently in use does not leave the seat even after the usage limit is exceeded, the seat is specified by the waiting information. Notify that guidance may be delayed based on the customer's contact information. Here, in the present embodiment, the waiting in order affected by the delay due to the extension of the leaving time of the seat, that is, the same notification is given to the first waiting in order among the waiting in order not to be transmitted. Specifically, for example, a message such as "The time is approaching, but the scheduled guidance time may be delayed due to continued congestion", message functions such as e-mail, SMS, and other SNS. You can use it and send it. The timing of the notification is arbitrarily determined, but for example, the end time of the standard stay time of the customer in use, the timing when a predetermined time has elapsed from the initial scheduled guidance time, and the like are assumed.

Further, it is preferable to notify even when the store entry schedule is updated by the process of FIG. 4 and is changed from the store entrance schedule displayed in step S25 of FIG. 5 at the time of reception. For example, if there is a fluctuation of a predetermined time, for example, 10 minutes or more from the scheduled entry time displayed at the time of reception, the updated scheduled entry time may be notified. Further, if the scheduled entry time is further updated after that and a fluctuation of a predetermined time or more occurs, the notification may be given again. In addition, in order to avoid frequent notifications, the change in the scheduled entry time is notified only to the specified number of groups from the beginning of the waiting list and the groups within the specified time until the scheduled entry time. You may.

As described above, according to the present invention, it is possible to receive a waiting list in consideration of the time when the store can be entered, reflecting the usage status of the seats. In addition to waiting in line, reservations are accepted and the estimated vacant seat time is calculated based on the usage limit, and the scheduled entry time is calculated based on that. It is possible to realize the reception of waiting in line within the range.

Here, in the present embodiment, the upper limit of the waiting order to be newly accepted is displayed on the screen of FIG. 6 displayed at the start of acceptance, but when the number of waiting orders specified by the determination means 17 is 0, that is, If a new waiting list cannot be accepted, it is preferable to indicate so before acceptance. FIG. 7 is an example of a screen display when the number of waiting lists becomes 0 because the scheduled entry time when a new waiting list is accepted has passed the available entry time. As described above, in the present embodiment, when the number of wait-for-order receptions is 0, it is displayed that the reception has been completed.

Next, with reference to FIGS. 10 and 11, the allocation of seats to the scheduled use screen, the seat allocation screen, and the waiting list in the management terminal 3 will be described. FIG. 10 is a diagram showing an example of the planned use screen W1. The usage schedule screen W1 displays a usage schedule for each seat including a time zone display unit TT that displays a time zone on the horizontal axis and a seat display unit W12 on the vertical axis that specifies a seat. In FIG. 10, the time zone display unit TT displays the time axis in units of 30 minutes, but changes can be arbitrarily accepted, such as in units of 15 minutes or units of 10 minutes, depending on the setting.

In the usage schedule, the current time PT is displayed at the position of the current time on the time axis. Further, in the seat display unit W12, in addition to the seat number, the seat conditions (non-smoking / smoking), the number of people who can use the seat, and the number of people who are currently using the seat are displayed. For example, in the example of FIG. 10, for table A, "smoking cessation" indicating the condition, "table A" indicating the seat number, the number of people available in the denominator, and "4/4" indicating the number of people in use in the numerator are respectively. It is displayed. The same applies to other seats.

The total number of seats W11 is displayed at the upper part of the seat display unit W12, and the total number of seats W11 is the total number of seats, the number of seats currently in use, the total number of available seats in all seats, and the total number of seats currently in use. The total number of people and the number of people are displayed. The seat total W11 and the seat display unit W12 are displayed based on the aggregated values of the seat information and the transaction information.

In the usage schedule, the waiting slots and reservation slots are displayed for each seat in an identifiable manner. In FIG. 10, the dark colored frame represents the waiting usage frame, the solid white frame represents the reserved frame, and the numbers circled at the right end of each frame are waiting in order. Or it represents the number of reservations. In each frame, a reference number indicating the target reservation information or waiting information, or a customer name is displayed. In addition, in the usage frame, arbitrary information related to the usage frame, such as waiting information and information included in the reservation information, may be further displayed. Further, the information to be displayed may be selectable by a user such as a clerk in the usage frame. When using a combination of a plurality of seats, a reservation frame is displayed across the plurality of seats.

In addition, after the usage frame, the reserved time is displayed as the time for cleaning up after the customer leaves and preparing for guiding the next customer. The securing time is a fixed value set in advance, and is set according to the number of customers and the number of store staff who are in the shift at that time. Here, the reserved time can be set before and after the waiting usage frame and the reservation frame, and the set reserved time is displayed in the usage schedule.

In this embodiment, the history of the usage that has already left is also displayed, but in this case, the actual usage time is displayed regardless of whether the usage quota is based on the waiting list or the reservation. Is preferable. Further, in the present embodiment, the provisionally allocated waiting slots are also displayed. In FIG. 10, the provisionally assigned waiting list is indicated by a broken line frame, and the number circled at the right end of each frame indicates the number of waiting lines or reservations. Temporary allocation refers to a temporary association between waiting in line and seats, which is performed for calculating the scheduled entry time and confirming the schedule, unlike the allocation by input via the seat allocation screen described later. In the present embodiment, provisional allocation is performed according to the procedure described in steps S11 to S13 of FIG. 4, and the waiting order for provisional allocation is displayed in the usage schedule in a form different from the usage quota.

Here, in the present embodiment, instead of the scheduled entry time, it is possible to more simply calculate by multiplying the number of waiting groups by the waiting time per group, but even in that case. , It is preferable that the provisional allocation process is performed to confirm the schedule. The procedure for provisional allocation is as in steps S11 to S13 of FIG. 4, and the seat that becomes vacant earliest among the seats that can accommodate the waiting list is placed in the waiting list based on the number of people waiting in line and the number of seats available. Temporarily allocate. Here, in addition to being able to accommodate the number of people waiting in line, it is preferable to extract only the seats satisfying the conditions of the seats accepted by the waiting waiting means 12 as the seats that can accommodate the waiting in line.

Note that the provisionally allocated waiting slots are displayed based on the standard stay time. For example, the time zone from the estimated vacant seat time to the time when the standard stay time elapses may be used as the usage frame, or a predetermined time such as 10 minutes is added to the time when the standard stay time elapses from the estimated vacant seat time. The time zone up to the time may be used as the usage frame.

A waiting WL is displayed on the left side of the scheduled use screen W1. As the waiting WL, a list of waiting is displayed, and a reference number, a customer name, the number of customers, and seat conditions are displayed respectively. When the waiting list for allocating seats is selected from these, the display means 18 accepts the display request of the seat allocation screen, the seat allocation screen is displayed on the W1 with the scheduled usage screen superimposed, and the user such as the store staff The allocation means 14 allocates seats to the waiting list according to the input.

FIG. 11 is a diagram showing an example of the seat allocation screen W2. The seat allocation screen W2 displays waiting information at the upper part, and includes a time designation unit W21, a seat allocation display unit W22, a number of people designation unit W23, and a contact display unit W24. In the following, the waiting seating will be described, but in the present embodiment, the input is accepted on the same screen when the clerk performs the operation of designating the seat for the reservation information. That is, the allocation means 14 associates the reservation information with the seat via the seat allocation screen W2, and generates a reservation frame in which the use start time and the use end time of the seat are specified.

When the designated seat is vacant, the time designation unit W21 displays the current time as the usage start time, and the time when the standard stay time has elapsed from the usage start time as the usage end time, with the usage frame selected. To. If the designated seat is not vacant, the estimated vacant seat time of the seat is set as the usage start time, and the time when the standard stay time has elapsed from the usage start time is set as the usage end time, and the seat is displayed with the usage frame selected. To. If there are vacant seats, the usage limit may be displayed as the time from the current time to the time when the standard stay time has elapsed.

The staff of the store can change the date of the usage frame, the usage start time, and the usage end time by operating the time designation unit W21. Further, when the seat is changed by the operation of the number of people designation unit W23, the selection state of the time designation unit W21 is also updated accordingly. In addition, when allocating seats waiting in line, the date of the usage slot may not be changed.

At this time, it is controlled so that the time zone in the range overlapping with the reservation frame or the usage frame already associated with the seat selected (in which one or more people are input) in the number of people designation unit W23 cannot be designated. Specifically, if "guidance" is selected in a state where a time zone that overlaps with the reservation frame or the usage frame is selected, an error message is displayed. In addition, the time zone in the range overlapping with the reservation frame or the usage frame associated with the selected seat may be controlled so as not to be selected by the time designation unit W21.

The seat allocation display unit W22 displays the seats and usage slots designated by the time designation unit W21 and the number of people designation unit W23 in the left column. Here, when the seat allocation screen W2 is displayed, the allocation means 14 specifies the first candidate, and the number of people designation unit W23 selects the first candidate seat. Therefore, the usage frame determined according to the vacant seat state of the first candidate seat or the predicted vacant seat time is initially input in the time designation unit W21, and the seat allocation display unit W22 is displayed according to these contents. When "guidance" is selected on the seat allocation screen W2, the allocation means 14 accepts the contents specified by the time designation unit W21 and the number of people designation unit W23, that is, the contents displayed on the seat allocation display unit W22, and waits in order. Is associated with the selected seat and the usage frame is set.

Here, it is assumed that the unguided waiting list is newly announced, but it is also possible to change the usage slot and seat for the guided waiting list or reservation. In that case, the reservation frame or usage frame before the change, the allocated seats, and the number of people are displayed on the right side of the seat allocation display unit W22.

The number of people designation unit W23 separately displays the candidate seats and the seats other than the candidate seats that can accommodate the waiting list of the target whose reservation slots do not overlap in a predetermined range after the predicted vacant seat time. In FIG. 11, tables A to H are non-smoking seats (seats that satisfy the conditions for waiting in line) and are displayed as candidate seats that can accommodate the number of people waiting in line.

In the example of FIG. 11, all of these seats are vacant at the present time, and there is no reservation frame between the current time and the lapse of the standard stay time. As described above, in the present embodiment, the allocation means 14 makes a candidate other than the vacant seat only when there is no vacant seat. On the other hand, when there are no vacant seats, the allocation means 14 identifies as a candidate a seat for which there is no reservation frame between the estimated vacant seat time of each seat and the lapse of the standard stay time.

Further, in the number designation unit W23, the table I to be set as a seat that can accommodate the number of people waiting in line, although the smoking seat does not meet the conditions for waiting in order, in an area different from the table A to H which is the candidate seat. L etc. are displayed. Tables I to L are seats that are not candidates and are designated by the allocation means 14 as seats for which there is no reservation frame between the current time or the predicted vacant seat time and the lapse of the standard stay time.

Even if there are vacant seats, the allocation means 14 identifies the seats that are not vacant at the present time and for which there is no reservation frame between the estimated vacant seat time and the lapse of the standard stay time, and the candidates for vacant seats are wards. Separately, it may be displayed on the number of people designation unit W23. At this time, it is preferable to display the estimated vacant seat time of each seat together.

The staff of the store can select the number of people to guide the target waiting for each of the seats displayed on the number designation unit W23. In FIG. 11, it is specified that all four people waiting in line are guided to the table A. At this time, the designation of the number of people in each seat is accepted so that the total number of people is the number of people waiting in line. Specifically, if the total number of people in each seat is different from the number of people waiting in line, a warning is displayed on the seat allocation screen W2, and if "guidance" is selected in that state, an error message is displayed. To.

On the other hand, for example, when "guidance" is selected by designating two people for table A and two people for table B, the target waiting list is associated with table A and table B, and the customer is divided into two people each. Will be guided.

The contact display unit W24 represents notes regarding waiting in line or reservation for the target, and is used for information sharing among store staff. For example, for stroller and wheelchair customers, the seats that can be guided may be limited. Assuming such a case, when the target precautions are selected in the contact display unit W24, the precautions regarding the waiting list or the reserved customer are registered in the waiting list information or the reservation information. Then, the selected precautions are displayed in an identifiable manner. In the example of FIG. 11, the items of late arrival and stroller are registered and highlighted in the contact display unit W24.

When the information regarding the seat allocation is input as described above, it is reflected on the usage schedule screen W1 shown in FIG. 10, and the assigned waiting order or reservation is displayed in the usage schedule in the solid line frame.

As a result, flexible seat allocation can be performed via the intuitively operable seat allocation screen W2. In particular, in the present embodiment, the candidate seats are specified and displayed on the seat allocation screen W2 within a range that does not overlap with the reservation in consideration of the reservation frame, so that the user such as the store staff can more easily select an appropriate seat. You can assign a waiting list.

1: Vacancy management device 2: Reception terminal 3: Management terminal 11: Business hours setting means 12: Reception means 13: Reservation reception means 14: Allocation means 15: Vacancy prediction means 16: Scheduled entry time determination means 17: Judgment means 18 : Display means NW: Network TT: Time zone display unit W1: Scheduled use screen W11: Total seats W12: Seat display unit W2: Seat allocation screen W21: Time designation unit W22: Seat allocation display unit W23: Number of people designation unit W24: Contact Display

Claims (8)

It is a usage schedule management system for managing usage schedules of store seats.
A business hour setting means for setting an enterable time of the store based on the input by the store, and
A waiting-for-waiting reception means for accepting waiting-for-waiting to wait for vacant seats and registering waiting-list information,
An allocation means for registering a usage slot in which a customer 's seat usage time zone is specified based on a standard stay time in association with the seat, and
A vacant seat prediction means that calculates the vacant seat prediction time that is expected to be vacant for each seat based on the usage frame, and
A means for determining the scheduled entry time, which calculates the scheduled entry time of the customer who intends to wait in line, based on the estimated vacant seat time.
It is a determination means for determining whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time.
It is provided with the determination means for determining that the waiting list can be accepted when there is a seat in the seat whose time interval from the scheduled entry time to the available entry time is equal to or longer than the standard stay time. ,
The waiting order reception means is a usage schedule management system that accepts the waiting list when the determination means determines that reception is possible. The determination means determines the number of wait-for-order receptions that can be newly accepted based on the seats whose time from the predicted vacant seat time to the available entry time is equal to or longer than the standard stay time . Scheduled use management system described in. The usage schedule management system according to claim 2, wherein the determination means determines that the waiting list can be accepted when the number of acceptable numbers is 1 or more. The usage schedule management system further includes means for provisionally allocating the usage quota set based on the standard stay time to the seats specified as candidates for seats to be used by the waiting list.
The usage schedule management system according to any one of claims 1 to 3, wherein the vacant seat estimated time of the seat to which the usage quota is provisionally allocated is updated based on the end time of the provisionally allocated usage quota. Further equipped with a reservation reception means for accepting reservations at a specified time and registering reservation information for the use of the seats.
The usage schedule management system according to any one of claims 1 to 4, wherein the allocation means is associated with the waiting information or the reservation information, and the usage quota is registered in association with the seat. The means for determining a scheduled time to enter a store obtains a customer's desired condition, identifies the seat satisfying the desired condition, and calculates the scheduled time to enter the store based on the predicted vacant seat time of the seat. The usage schedule management system according to any one of claims 5 . It is a usage schedule management program for managing the usage schedule of store seats.
A business hour setting means for setting an enterable time of the store based on the input by the store, and
A waiting-for-waiting reception means for accepting waiting-for-waiting to wait for vacant seats and registering waiting-list information,
An allocation means for registering a usage slot in which a customer 's seat usage time zone is specified based on a standard stay time in association with the seat, and
A vacant seat prediction means that calculates the vacant seat prediction time that is expected to be vacant for each seat based on the usage frame, and
A means for determining the scheduled entry time, which calculates the scheduled entry time of the customer who intends to wait in line, based on the estimated vacant seat time.
It is a determination means for determining whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time.
When there is a seat in which the time interval from the scheduled entry time to the available entry time is equal to or longer than the standard stay time, the computer is used as the determination means for determining that the waiting list can be accepted. To make it work
The waiting order reception means is a usage schedule management program that accepts the waiting list when the determination means determines that reception is possible. It is a usage schedule management method for managing the usage schedule of store seats.
Based on the input by the store, the business hours setting step for setting the enterable time of the store, and
The waiting reception step to accept the waiting waiting to wait for a vacant seat and register the waiting information,
An allocation step for registering a usage slot in which a customer 's seat usage time zone is specified based on a standard stay time in association with the seat, and
A vacant seat prediction step that calculates the vacant seat prediction time that is expected to be vacant for each seat based on the usage frame, and
Based on the estimated vacant seat time, the scheduled entry time determination step for calculating the scheduled entry time of the customer who intends to wait in line, and the scheduled entry time determination step.
It is a determination step for determining whether or not the customer can accept the waiting list based on the scheduled entry time and the available entry time.
When there is a seat in which the time interval from the scheduled entry time to the available entry time is equal to or longer than the standard stay time, the computer determines that the waiting list can be accepted. To execute,
In the waiting order reception step, a usage schedule management method for accepting the waiting list when it is determined in the determination step that reception is possible.

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