JP2022033384A - Online medical examination system, online reservation method for the same, patient side terminal program, doctor side terminal program and recording medium - Google Patents

Abstract

To provide an online medical examination system, an online reservation method, a patient side terminal program, a doctor side terminal program and a recording medium which can contribute to reservation establishment of online medical examination for a more proper doctor and hospital.SOLUTION: An online medical examination system 1 includes a plurality of patient side terminals 100, a plurality of doctor side terminals 300 and a relay device 200. The patient side terminal 100 comprises: a first display control unit which presents contents of inquiry to a patient side and displays an image for inputting a reply to the inquiry; and a second display control unit which presents a plurality of candidates of a reservation destination of reservation of online medical examination and displays an image for allowing the patient side to select any of the candidates. The doctor side terminal 300 being the reservation destination selected through the display on the second display control unit includes an operation image control unit which can reject reservation of online medical examination on the basis of information about the reply to the inquiry input through the display on the first display control unit or reply generation information generated from the information about the reply to the inquiry.SELECTED DRAWING: Figure 1

Description

The present invention relates to an online medical examination system, an online reservation method thereof, a patient-side terminal program, a doctor-side terminal program, and a recording medium.

In recent years, there has been an increasing demand for online medical examinations for the purpose of making it easier for people living in remote areas to receive medical examinations and for avoiding infections from other patients suffering from infectious diseases at the time of visit (Patent Document 1). reference).

Japanese Unexamined Patent Publication No. 2020-34993

In the case of online medical examination as described in Patent Document 1, the patient side makes an appointment for the online medical examination with the doctor. However, if the patient is not accustomed to online medical examinations, it is easy to pay attention to preparing the environment such as camera settings and voice settings for online medical examinations, and reservations are made to inappropriate hospitals and doctors. There may be cases. For this reason, there is a high possibility that a doctor who is not a specialist for a patient's illness or a doctor at a hospital who cannot be examined due to the equipment for a serious illness will be reserved.

The present invention has been made to solve such a problem, and an object thereof is to be able to contribute to making an appointment for an online consultation with a more appropriate doctor or hospital online. The purpose is to provide a medical examination system, an online reservation method thereof, a patient-side terminal program, a doctor-side terminal program, and a recording medium.

The online medical examination system according to the present invention includes a patient-side terminal operated by the patient side and a doctor-side terminal operated by the doctor-side, and through transmission and reception of information between the patient-side terminal and the doctor-side terminal. An online medical examination system that makes an appointment for an online medical examination and performs an online medical examination at the reserved time. The patient-side terminal presents the contents of the medical examination to the patient side and displays an image for inputting the medical examination answer. A first display control means, a second display control means for presenting a plurality of candidates for reservation to an online medical examination to the patient side and displaying an image for the patient side to select one from a plurality of candidates. The doctor-side terminal of the reservation destination selected through the display by the second display control means is generated from the information of the inquiry answer input through the display by the first display control means or the information of the inquiry answer. It is provided with a reservation refusal means capable of refusing an online consultation reservation based on the response generation information provided.

Further, the online reservation method according to the present invention includes a patient-side terminal operated by the patient side and a doctor-side terminal operated by the doctor-side, and transmits / receives information between the patient-side terminal and the doctor-side terminal. This is an online reservation method for an online medical examination system that makes a reservation for an online medical examination and makes an online medical examination at the reserved time. The first display control step of displaying an image to be input, and the first display of an image of presenting a plurality of candidates for reservation to an online medical examination to the patient side and allowing the patient side to select one from a plurality of candidates. The doctor-side terminal of the reservation destination, which comprises two display control steps and is selected through the display in the second display control step, is the information of the inquiry and answer input through the display in the first display control step, or the said. It is provided with a reservation refusal process capable of refusing an online medical examination appointment based on the answer generation information generated from the inquiry answer information.

The patient-side terminal program according to the present invention makes a reservation for an online medical examination and is reserved by transmitting and receiving information between the patient-side terminal operated by the patient and the doctor-side terminal operated by the doctor. This is a patient-side terminal program that functions as the patient-side terminal of the online medical examination system that conducts online medical examinations at the same time. The control step, the second display control step of presenting a plurality of candidates for reservation destination for reserving an online medical examination to the patient side and displaying an image for causing the patient side to select one from a plurality of candidates, and the first display. Before the reservation is made, the information of the inquiry answer input through the display in the display control step or the answer generation information generated from the inquiry answer is sent to the candidate terminal on the doctor side selected through the display in the second display control step. Have the patient perform the transmission process and the transmission process to be transmitted to.

The doctor-side terminal program according to the present invention makes a reservation for an online medical examination and is reserved by transmitting and receiving information between the patient-side terminal operated by the patient and the doctor-side terminal operated by the doctor. It is a doctor-side terminal program that functions as the doctor-side terminal of an online medical examination system that conducts online medical examinations at a certain time, and is generated from the inquiry-answer information or the inquiry-answer sent from the patient-side terminal before the reservation is made. A receiving process for receiving the answer generation information, and a reservation refusal process capable of refusing an online medical examination reservation based on the information of the medical examination answer received in the receiving process or the answer generation information generated from the information of the medical examination answer. Let the computer execute.

The computer-readable recording medium according to the present invention records the patient-side terminal program or the doctor-side terminal program described above.

According to the present invention, it is possible to contribute to making an appointment for an online consultation with a more appropriate doctor or hospital.

It is a conceptual diagram of the online medical examination system including the information processing apparatus which concerns on this embodiment. It is a functional block diagram which shows the detail of the patient side terminal shown in FIG. It is a functional block diagram which shows the detail of the relay apparatus shown in FIG. It is a functional block diagram which shows the detail of the doctor-side terminal shown in FIG. It is a figure which shows the input image example of the prior matter displayed by the 1st display control unit. It is 1st figure which shows the input image example of the medical examination content and answer displayed by the 1st display control unit. It is the 2nd figure which shows the input image example of the inquiry content and the answer displayed by the 1st display control unit. It is a figure which shows the example of the search image displayed by the 4th display control unit. It is a figure which shows the image example of a plurality of candidates displayed by the 2nd display control unit. It is a conceptual diagram which shows an example of the calculation method of the degree of urgency by an information processing department. It is a figure which shows the 1st image example displayed on the doctor side terminal. It is a figure which shows the 2nd image example displayed on the doctor side terminal. It is a figure which shows the display image example when the reservation is refused by the doctor side terminal. It is a figure which shows the image example which is displayed on the patient side terminal when the doctor side proposes the next medical examination date and time. It is a figure which shows the example of the pharmacy designation image displayed by the 3rd display control unit. It is a flowchart which shows the online reservation method of the online examination system which concerns on this embodiment, and shows the processing of a patient-side terminal. It is a flowchart which shows the online reservation method of the online medical examination system which concerns on this embodiment, and shows the process of a doctor side terminal. It is a flowchart which shows the online examination method of the online examination system which concerns on this Embodiment, and shows the processing of the patient side terminal.

Hereinafter, the present invention will be described with reference to preferred embodiments. The present invention is not limited to the embodiments shown below, and can be appropriately modified without departing from the spirit of the present invention. Further, in the embodiments shown below, there are some parts where the illustration and explanation of the configuration are omitted, but the details of the omitted technology are within the range where there is no contradiction with the contents described below. Needless to say, publicly known or well-known techniques are applied as appropriate.

FIG. 1 is a conceptual diagram of an online medical examination system including an information processing apparatus according to the present embodiment. As shown in FIG. 1, the online medical examination system 1 includes a patient-side terminal 100 operated by the patient side, a doctor-side terminal 300 operated by the doctor side, and a relay device 200 that relays both terminals 100 and 300. In preparation for this, an online medical examination is reserved through the transmission and reception of information between the patient-side terminal 100 and the doctor-side terminal 300. Further, the online medical examination system 1 connects both terminals 100 and 300 online in order to perform an online medical examination at the time when the online medical examination is reserved.

Regarding the online medical examination system 1, first, a reservation is made from the patient side terminal 100 to the doctor side terminal 300 with a designated date and time. The doctor-side terminal 300 can display the contents when there is a reservation from the patient-side terminal 100. The doctor or the like determines whether or not to accept the reservation, and if the operation to receive the reservation is performed, the reservation is established, and if the operation to reject the reservation is performed, the reservation is not established. When the reservation is established and the reservation date and time arrives, the patient-side terminal 100 and the doctor-side terminal 300 are connected online, and the online medical examination is started.

In particular, in the online medical examination system 1 according to the present embodiment, the information of the inquiry answer is transmitted from the patient side terminal 100 to the doctor side terminal 300 before the reservation is made (at the time of application for the reservation). Therefore, the doctor side can judge whether he / she is out of the specialty or the possibility of a serious illness that makes it impossible to see the doctor based on the question and answer that can be confirmed on the doctor side terminal 300. Sometimes you can refuse a reservation. Therefore, the online medical examination system 1 according to the present embodiment is configured to be able to make an appointment for an online medical examination with a more appropriate doctor or hospital. Hereinafter, each part 100, 200, and 300 will be described in detail.

FIG. 2 is a functional configuration diagram showing details of the patient-side terminal 100 shown in FIG. The patient-side terminal 100 is composed of a personal computer, a smartphone, or the like, and as shown in FIG. 2, the operation unit 110, the display unit 120, the display control unit 130, the transmission unit 140, the reception unit 150, and the storage unit 160. And have.

The operation unit 110 is a part operated by the patient side, and the display unit 120 provides an image to the patient side. When the patient-side terminal 100 is a personal computer, the operation unit 110 corresponds to a mouse or keyboard, and the display unit 120 corresponds to a display. When the patient-side terminal 100 is a smartphone, the operation unit 110 and the display unit 120 correspond to a touch panel in which a display device such as a liquid crystal panel and a position input device such as a touch pad are combined.

The display control unit 130 executes control for displaying an image on the display unit 120. The transmitting unit 140 transmits information to the doctor-side terminal 300 via the relay device 200, and the receiving unit 150 receives information from the doctor-side terminal 300 via the relay device 200. The storage unit 160 stores a patient-side terminal program for operating the patient-side terminal 100. By executing this patient-side terminal program, each part of the patient-side terminal 100 functions.

Further, as shown in FIG. 2, the display control unit 130 includes a first display control unit (first display control means) 131, a second display control unit (second display control means) 132, and a third display control unit. (Third display control means) 133 and a fourth display control unit (fourth display control means) 134 are provided.

The first display control unit 131 presents the contents of the medical examination to the patient side and displays an image for inputting the answer to the medical examination. In detail, the first display control unit 131 displays an image for inputting prior items shown in FIG. 5, an image for presenting the contents of the medical examination shown in FIGS. 6 and 7, and an image for inputting an answer to the medical examination.

FIG. 5 is a diagram showing an example of an input image of prior items displayed by the first display control unit 131. As shown in FIG. 5, the first display control unit 131 includes an input unit I1 for inputting information on the date of birth of the patient, an input unit I2 for inputting the gender of the patient, and the number of siblings of the patient. The input unit I3 for inputting, the input unit I4 for inputting the patient's address, and the input unit I5 for inputting the health insurance number are displayed. The patient side inputs various information by operating the drop boxes displayed as these input units I1 to I5 or writing characters in the text box. The prior items are not limited to these, and may include, for example, a medical examination ticket number, an ID, and the like.

The information input as such prior matters is stored in the storage unit 160 as the patient information, or in the storage unit (reference numerals 240 and 360 described later) of the relay device 200 and the doctor-side terminal 300. Further, when the online medical examination system 1 is used from the next time onward, for example, the input units I1 to I5 are automatically input based on the stored contents, or the input of the prior items itself (that is, the image display itself shown in FIG. 5) is performed. It may be omitted.

FIG. 6 is a first diagram showing an example of an input image of a medical examination content and an answer displayed by the first display control unit 131. When the input shown in FIG. 5 is completed, the first display control unit 131 displays the image shown in FIG. That is, the first display control unit 131 is for inputting an input unit I6 for inputting information on the patient's body temperature, an input unit I7 for inputting the patient's weight, and information on the patient's past consultation. The input unit I8 is displayed. The patient side inputs various information by operating the drop boxes and radio buttons displayed as these input units I6 to I8.

FIG. 7 is a second diagram showing an example of an input image of a medical examination content and an answer displayed by the first display control unit 131. When the input shown in FIG. 6 is completed, the first display control unit 131 displays the image shown in FIG. 7. That is, the first display control unit 131 displays the input unit I9 for inputting information regarding the patient's symptom (condition). Specifically, the first display control unit 131 displays various symptoms and check boxes adjacent to each other. The patient can specify adjacent symptoms by checking the check box.

Further, although not shown, when the input of the symptom shown in FIG. 7 is completed, the first display control unit 131 presents a question asking the details of the selected symptom and displays an image for inputting an answer to the question. .. When the input to this image is completed, the patient-side terminal 100 obtains the information of the inquiry and answer.

See FIG. 2 again. The fourth display control unit 134 displays an image for searching a plurality of candidates to be reserved for an online medical examination for the patient. FIG. 8 is a diagram showing an example of a search image displayed by the fourth display control unit 134.

The fourth display control unit 134 displays the image shown in FIG. That is, the fourth display control unit 134 is close to the current location, the designated unit D1 for designating whether to search for a doctor or a hospital, and the designated unit D2 for designating and searching for the location of a doctor or hospital. Display the designated part D3 for designating and searching for doctors and hospitals. Further, the fourth display control unit 134 displays a designated unit D4 for searching for a doctor or hospital from a date when online medical examination is possible, and an input unit I10 for directly inputting a doctor's name or clinical department as a text. ..

In addition, the fourth display control unit 134 displays the designation units D5 to D7 that can specify further additional conditions for the doctor. Of these, the discerning condition designation unit D5 has items such as "immediate reservation is possible", "high evaluation", "female doctor", "night / holiday medical treatment", and "the number of clinicals in the hospital to which the patient belongs is large", and checks adjacent to these. Has a box. The patient side can specify adjacent items by checking the check box. In particular, since the discerning condition designation unit D5 has an item of "female doctor", the gender of the doctor can be input as a request on the patient side.

The hobby designation unit D6 has hobby items such as "sports", "reading", "movies", "games", and "cooking", and check boxes adjacent to them. The personality designation unit D7 has personality items such as "hakihaki", "unfussy", "serious", and "sociable", and check boxes adjacent to them. The patient side can specify adjacent items by checking these check boxes. In particular, since the hobby designation unit D6 and the personality designation unit D7 have these items, the hobby and personality can be input as the patient's request by checking the check box.

See FIG. 2 again. The second display control unit 132 presents the patient side with a plurality of candidates to be reserved for the online medical examination, and causes the patient side to display an image in which one of the plurality of candidates is selected. FIG. 9 is a diagram showing an image example of a plurality of candidates displayed by the second display control unit 132.

The second display control unit 132 displays, for example, the image shown in FIG. That is, the second display control unit 132 reserves a doctor (hospital if a hospital is searched) based on the input content input to the input unit I10 and the designated content made to the designated units D1 to D7. It is displayed as the previous candidates C1 to C3. These appointment destination candidates C1 to C3 include information on the hospital to which the doctor belongs, the address of the hospital, the doctor's name, the doctor's evaluation, the main specialty, and the position. Furthermore, the candidates C1 to C3 also include the degree of matching regarding hobbies and personalities.

Candidates C1 to C3 of such reservation destinations can be designated. For example, when candidate C2 is designated, the second display control unit 132 indicates that candidate C2 has been designated as shown in FIG. The frame image F shown is displayed. After that, by operating an operation button (not shown) or the like, the patient-side terminal 100 transmits information regarding the appointment of the online medical examination to the designated appointment destination candidates C1 to C3. That is, the patient-side terminal 100 transmits the information of the inquiry and answer before the reservation is made by the doctor-side terminals 300 of the designated candidates C1 to C3.

The reservation destination candidates C1 to C3 are not limited to one, and a plurality of candidates may be specified. In this case, if there is an operation to accept the reservation on any one of the designated plurality of candidates C1 to C3 on the doctor's side terminal 300, the reservation request is automatically requested for the other candidates C1 to C3. It is preferable to be withdrawn.

FIG. 3 is a functional configuration diagram showing details of the relay device 200 shown in FIG. The relay device 200 is composed of, for example, a server device, and includes a receiving unit 210, an information processing unit (generating means) 220, a transmitting unit 230, and a storage unit 240, as shown in FIG.

The receiving unit 210 receives information from the patient-side terminal 100 and the doctor-side terminal 300. The information processing unit 220 processes the received information. Further, the transmission unit 230 transmits information to the patient side terminal 100 and the doctor side terminal 300. The storage unit 240 stores a program for controlling the entire relay device 200.

Here, the information processing unit 220 generates answer generation information from the information of the inquiry answer input through the image display by the first display control unit 131. Here, the answer generation information is information obtained by processing the information of the medical examination answer. When the information processing unit 220 receives the information of the medical examination answer that the body temperature is 39 ° C. or higher, the information processing unit 220 generates the answer generation information that the body temperature is very high, for example. As a result, when displaying the terminal 300 on the doctor side, it is possible to display, for example, "high temperature" adjacent to the numerical information of the body temperature.

Further, in the present embodiment, the information processing unit 220 generates urgency information indicating the urgency regarding the condition of the patient. FIG. 10 is a conceptual diagram showing an example of a method of calculating the degree of urgency by the information processing unit 220. In the present embodiment, the storage unit 240 stores, for example, an individual urgency level for each answer to the inquiry content. Therefore, the information processing unit 220 adds the corresponding individual urgency according to the inquiry and answer from the patient side. Further, the storage unit 240 also stores individual urgency for a specific combination of specific inquiry answers. Therefore, the information processing unit 220 has a specific combination of answers (for example, a combination of answer 3 for question 2 and a combination of answer 2 for question 3) for a specific question content (for example, question 2 and question 3 in FIG. 10). If so, add the individual urgency. The information processing unit 220 generates the added total urgency as answer generation information.

The transmission unit 230 of the information processing unit 220 transmits the generated response generation information to the doctor-side terminals 300 of the candidates C1 to C3 designated on the patient side. In the example shown in FIG. 10, the number of interviews is five, but the question is not limited to this.

FIG. 4 is a functional configuration diagram showing details of the doctor-side terminal 300 shown in FIG. The doctor-side terminal 300 is composed of, for example, a personal computer, and has an operation unit 310, a display unit 320, a display control unit 330, a transmission unit 340, a reception unit 350, and a storage unit 360 as shown in FIG. I have.

The operation unit 310 is a portion operated by the doctor side, and the display unit 320 provides an image to the doctor side. When the doctor-side terminal 300 is a personal computer, the operation unit 310 corresponds to a mouse or keyboard, and the display unit 320 corresponds to a display.

The display control unit 330 causes the display unit 320 to display an image. The transmitting unit 340 transmits information to the patient-side terminal 100 via the relay device 200, and the receiving unit 350 receives information from the patient-side terminal 100 via the relay device 200. The storage unit 360 stores a doctor-side terminal program for operating the doctor-side terminal 300. By executing this doctor-side terminal program, each part of the doctor-side terminal 300 functions.

Further, as shown in FIG. 4, the display control unit 330 includes an operation image display control unit (reservation refusal means) 331. The operation image display control unit 331 displays an image when the doctor performs an operation. Here, when an online medical examination is reserved from the patient-side terminal 100, the display control unit 330 displays the images shown in FIGS. 11 and 12.

11 and 12 are diagrams showing an example of an image displayed on the doctor's terminal 300. When the doctor-side terminal 300 receives the inquiry / answer information and the answer generation information from the relay device 200, the display control unit 330 displays the inquiry / answer information A1 and the answer generation information A2 as shown in FIG. Further, the display control unit 330 also displays the information A3 input to the patient side as a prior matter. In addition, the display control unit 330 displays the numerical information A21 and the graphic information A22 which is made easy to see by graphicizing the numerical value as the answer generation information A2 indicating the urgency.

Further, the operation image display control unit 331 causes the operation unit image O1 as shown in FIG. 12 to be displayed according to the operation of the doctor or the passage of a predetermined time. In the operation unit image O1, the determination units O2 and O3 for deciding whether or not to accept the reservation of this case are displayed, and the doctor side specifies one of the determination units O2 and O3. You can choose to accept or reject the reservation.

If the doctor accepts the reservation, the transmission unit 340 of the doctor terminal 300 transmits to that effect to the patient terminal 100. The receiving unit 150 of the patient-side terminal 100 receives this information, and the display unit 120 and the like notify the patient side that the reservation has been completed. On the other hand, when the doctor refuses the reservation, the operation image display control unit 331 displays the image shown in FIG.

FIG. 13 is a diagram showing an example of a display image when the reservation is refused by the doctor-side terminal 300. As shown in FIG. 13, when the doctor specifies the determination unit O3 of the operation unit image O1 and performs an operation of rejecting the reservation, the operation image display control unit 331 is the refusal reason designation unit for inputting the refusal reason. The image including D8 is displayed. The refusal reason designation unit D8 has an item indicating the refusal reason and a radio button adjacent thereto. The doctor can select the reason for refusal by specifying the radio button.

After that, when the doctor performs a transmission operation, information to the effect that the reservation is rejected and information on the reason for refusal are transmitted to the patient. This makes it possible to inform the patient that the appointment has been refused and that the appointment has been refused for a valid reason. In addition, on the patient side, by referring to the reason for refusal, it is possible to appropriately make an appointment for an online medical examination with another hospital, doctor, or the like.

Further, the online medical examination system 1 according to the present embodiment can secure the next appointment during the online medical examination. In this case, for example, the doctor side terminal 300 proposes the next consultation date and time through the operation of the doctor side. When the proposal is made, the display control unit 130 of the patient-side terminal 100 performs the display shown in FIG.

FIG. 14 is a diagram showing an example of an image displayed on the patient side terminal 100 when the doctor side proposes the next consultation date and time. As shown in FIG. 14, the display control unit 130 of the patient-side terminal 100 displays the operation unit image O4 including the information of the next consultation date and time (reservation date and time) input by the doctor-side terminal 300. In the operation unit image O4, determination units O5 and O6 indicating whether or not to receive a proposal for the next consultation date and time are displayed, and the patient side can specify any of the determination units O5 and O6. , You can choose to accept or reject the proposal for the next visit. If the patient refuses, the doctor will make a proposal again, or the patient will make a new reservation at a later date.

In addition, in the present embodiment, the patient-side terminal 100 includes a third display control unit 133, as shown in FIG. The third display control unit 133 displays an image for designating a pharmacy to which the prescription information having the information of the drug determined to be delivered to the patient side is sent during the online medical examination. The prescription information is not limited to the case where the prescription information is sent from the doctor side to the pharmacy by electronic data such as e-mail, but may be sent from the doctor side to the pharmacy by fax or mail.

FIG. 15 is a diagram showing an example of a pharmacy-designated image displayed by the third display control unit 133. For example, it is possible to display the operation unit image O7 for designating a pharmacy by an operation from the patient side or the doctor side. In the operation unit image O7, a decision unit O8 for designating the pharmacy that received the drug last time, a decision unit O9 for designating the pharmacy closest to the home, and a pharmacy name, a pharmacy address, etc. are directly input. The input unit I11 is included. The patient side can specify the pharmacy to which the prescription information is sent by designating the determination units O8 and O9 or by inputting characters in the input unit I11.

Next, an online reservation method and an online medical examination method of the online medical examination system 1 according to the present embodiment will be described. FIG. 16 is a flowchart showing an online reservation method of the online medical examination system 1 according to the present embodiment, and shows the processing of the patient side terminal 100.

First, the patient-side terminal 100 determines whether or not the input of the prior items has been completed through the image display as shown in FIG. 5 (S1). If the input of the prior items is not completed (S1: NO), this process is repeated until it is determined that the input is completed.

When the input of the prior items is completed (S1: YES), the first display control unit 131 displays an image having the contents of the inquiry as shown in FIGS. 6 and 7 (S2). After that, the patient-side terminal 100 determines whether or not the input of the inquiry answer is completed (S3). If the input of the inquiry answer is not completed (S3: NO), the process proceeds to step S2.

When the input of the inquiry answer is completed (S3: YES), the patient-side terminal 100 determines whether the search input has been performed through the image as shown in FIG. 8 (S4). If no search input has been made (S4: NO), this process is repeated until it is determined that the input has been made.

When the search input is performed (S4: YES), the first display control unit 131 displays a plurality of candidates C1 to C3 as shown in FIG. 9 (S5). After that, the patient-side terminal 100 determines whether any one of the plurality of candidates C1 to C3 is selected (S6). When none of the plurality of candidates C1 to C3 is selected (S6: NO), the process proceeds to step S5.

When any of the plurality of candidates C1 to C3 is selected (S6: YES), although not shown, the first display control unit 131 displays the details of the selected doctor or hospital (S7). This detailed display is, for example, a display more detailed than the display of the candidates C1 to C3 shown in FIG. 9, and for example, word-of-mouth to a doctor can be referred to.

After that, the patient-side terminal 100 determines whether any of the candidates C1 to C3 displayed in detail in step S7 is OK (S8). If it is not OK (S8: NO), the process proceeds to step S5. When it is OK (S8: YES), the display control unit 130 causes the display unit 120 to display that the tentative reservation has been made (S9). After that, the patient-side terminal 100 is in a waiting state for a reply from the doctor-side terminal 300, and determines whether or not the reservation has been established (S10).

When the information indicating that the reservation has been accepted is returned from the doctor's terminal 300 and the reservation is established (S10: YES), the display control unit 130 causes the display unit 120 to display the information indicating that the reservation has been established. Then, the patient is notified (S11). After that, the process shown in FIG. 16 ends.

On the other hand, when the reservation is unsuccessful (S10: NO), the display control unit 130 notifies the patient side by displaying the information that the reservation is unsuccessful and the reason for refusal to the display unit 120. Do (S12). After that, the process shown in FIG. 16 ends.

FIG. 17 is a flowchart showing an online reservation method of the online medical examination system 1 according to the present embodiment, and shows the processing of the doctor-side terminal 300.

First, the doctor-side terminal 300 determines whether or not the patient has made a tentative reservation (S21). If there is no tentative reservation (S21: NO), this process is repeated until it is determined that there is a tentative reservation. On the other hand, when there is a tentative reservation (S21: YES), the display control unit 330 displays an image as shown in FIG. 11 and asks the doctor side the inquiry answer information A1 and the answer generation information A2 (particularly the urgency level). ) And is displayed (S22).

Next, the doctor-side terminal 300 determines whether or not the reservation has been approved through the operation unit image O1 as shown in FIG. 12 (S23). If consent is given (S23: YES), the doctor-side terminal 300 transmits information to the effect that the reservation has been made to the patient-side terminal 100 (S24). After that, the process shown in FIG. 17 ends.

On the other hand, when the reservation is rejected without the consent of the reservation (S23: NO), the doctor-side terminal 300 determines whether the reason for refusal is input through the image as shown in FIG. 13 (S25). If the reason for refusal is not input (S25: NO), this process is repeated until the reason for refusal is input. When the reason for refusal is input (S25: YES), the doctor-side terminal 300 transmits information that the reservation has not been established and the reason for refusal to the patient-side terminal 100 (S26). After that, the process shown in FIG. 17 ends.

FIG. 18 is a flowchart showing an online medical examination method of the online medical examination system 1 according to the present embodiment, and shows the processing of the patient-side terminal 100.

As shown in FIG. 18, the patient-side terminal 100 first determines whether or not the appointment date and time has come (S31). If the reserved date and time has not been reached (S31: NO), this process is repeated until the reserved date and time is reached.

When the appointment date and time arrives (S31: YES), the online medical examination is started (S32). At this time, for example, it is preferable to notify the patient side and start the online medical examination after undergoing a predetermined login process or the like.

After that, the patient-side terminal 100 determines whether there is a request for the next reservation from the patient-side terminal 100 or a proposal for the next reservation from the doctor-side terminal 300 (S33). If there is no request or proposal for the next reservation (S33: NO), the process proceeds to step S39.

When there is a request or proposal for the next reservation (S33: YES), the display control unit 130 presents the date and time of the next reservation to the patient side, for example, as shown in FIG. 14 (S34). After that, the patient-side terminal 100 determines whether or not it is OK at the date and time of the next reservation (S35). If the appointment is not OK on the next appointment date and time (S35: NO), a reply to that effect is sent, and the appointment date and time is presented again from the doctor's terminal 300. That is, the process proceeds to step S34.

On the other hand, when the date and time of the next reservation is OK (S35: YES), the patient-side terminal 100 determines the reservation (S36) and returns to that effect. The doctor-side terminal 300 confirms that the reservation has been accepted by this reply.

After that, the patient-side terminal 100 displays the operation unit image O7 as shown in FIG. 15, for example, and determines whether or not there has been a pharmacy-designated operation (S37). If there is no pharmacy designation operation (S37: NO), the process proceeds to step S39. On the other hand, when there is a pharmacy designation operation (S37: YES), the patient-side terminal 100 determines the pharmacy to which the prescription information is transmitted, and transmits the determined pharmacy information to the doctor-side terminal 300 (S38).

After that, the patient-side terminal 100 determines whether or not the online medical examination has been completed (S39). If the online examination has not been completed (S39: NO), the process proceeds to step S33. When the online examination is completed (S39: YES), the patient-side terminal 100 terminates the online connection with the doctor-side terminal 300 and executes the evaluation process (S40). In this evaluation process, the patient-side terminal 100 is urged to write a word-of-mouth or rate the doctor who performed the online medical examination.

Next, the patient-side terminal 100 determines whether to bookmark the doctor who performed the online medical examination by the operation from the patient-side (S41). If no bookmark is made (S41: NO), the process shown in FIG. 18 ends. When bookmarking (S41: YES), the patient-side terminal 100 executes the bookmark process (S42), and the process shown in FIG. 18 ends.

In this way, according to the online medical examination system 1 according to the present embodiment, the online reservation method thereof, the patient-side terminal program, the doctor-side terminal program, and the recording medium, the information of the medical examination answer or the answer generation information generated from the medical examination answer can be obtained. It is possible to refuse an appointment for an online consultation based on this. Here, not only the information on the interview answers but also the answer generation information indicates the patient's condition, so the hospital and doctors may not be specialized or have a serious illness that makes it impossible to see the doctor. You can make a decision and refuse the appointment if you are not a specialist or if you cannot see the doctor. Therefore, it can contribute to making an appointment for an online consultation with a more appropriate doctor or hospital.

Further, since the urgency information indicating the urgency regarding the patient's condition is generated as the answer generation information, the doctor in the hospital or the doctor-side terminal 300 can refuse the reservation by a simple judgment based on the urgency.

In addition, since the pharmacy to which the prescription information is sent during the online examination is specified, the doctor can send the prescription information to the designated pharmacy as soon as the prescription information is prepared after the online examination, which contributes to the smooth progress of the work. Can be done.

In addition, in order to input the gender of the doctor as the request of the patient, for example, if a female patient desires a female doctor, the multiple candidates C1 to C3 of the reservation destination should be only the female doctor, which contributes to satisfying the request of the patient. Can be done.

In addition, since at least one of the hobbies and personalities of the doctor is input as a request from the patient side, for example, a doctor who is easy for the patient side to be easily extracted as a plurality of candidates C1 to C3 of the reservation destination becomes easy to spread, and online medical examination becomes widespread. Can contribute to.

Although the present invention has been described above based on the embodiments, the present invention is not limited to the above embodiments, and changes may be made without departing from the spirit of the present invention, and other examples may be made as appropriate. Techniques may be combined.

For example, in the above embodiment, the terminals 100, 300 and the device 200 are each assumed to be composed of a single device, but the present invention is not limited to this, and for example, the terminal 100, 300 and the device 200 are configured by two or more devices connected to a network. You may be.

Further, in the above embodiment, the refusal of the reservation for the online medical examination is performed by the selection operation by the doctor side, but the present invention is not limited to this, and may be performed by the automatic determination by the doctor side terminal 300. In this case, for example, when the degree of urgency is equal to or higher than a predetermined value, refusal may be performed.

Further, when the patient-side terminal 100 receives the information on the reason for refusal, the patient-side terminal 100 may be able to search for candidates C1 to C3 that do not correspond to the same reason for refusal again by using the information on the reason for refusal.

Further, in the present embodiment, the third display control unit 133 displays an image that specifies the pharmacy to which the prescription information is sent during the online medical examination, but the present invention is not limited to this, and the image may be displayed even after the online medical examination is completed. good. This is because the patient side can specify a pharmacy by searching for a nearby pharmacy, for example, and can specify a pharmacy that is convenient for the patient side.

Further, in the present embodiment, the answer generation information is generated by the relay device 200, but the present invention is not limited to this, and may be generated by the patient side terminal 100 or the doctor side terminal 300. Further, it is possible that only the information of the inquiry response from the patient side terminal 100 can be referred to by the doctor side terminal 300 without generating the answer generation information.

Further, in the present embodiment, the patient-side terminal 100 can be connected online to the pharmacy-side terminal, and the drug may be mailed after online medication instruction.

In addition, in the present embodiment, as shown in FIGS. 6 and 7, for example, the first display control unit 131 presents the contents of the medical examination to the patient side and causes the patient to input the medical examination answer. However, the image is not limited to a plurality of images, and may be one image. Further, the same applies to other image examples, and it does not ask whether the image is a plurality of images or one image.

Further, in the online medical examination system 1 according to the present embodiment, one relay device 200 is interposed between the patient side terminal 100 and the doctor side terminal 300, but the relay device 200 is not particularly limited to one. , Multiple units may intervene. In addition, the patient-side terminal 100 is not limited to the one owned by the patient, and may be a terminal installed in a pharmacy, a health center, or the like and whose owner is not the patient-side terminal.

1: Online medical examination system 100: Patient side terminal 131: First display control unit (first display control means)
132: Second display control unit (second display control means)
133: Third display control unit (third display control means)
134: Fourth display control unit (fourth display control means)
220: Information processing unit (generation means)
300: Doctor's terminal 331: Operation image display control unit (reservation refusal means)
C1 to C3: Candidates

Claims (11)

It is equipped with a patient-side terminal operated by the patient side and a doctor-side terminal operated by the doctor-side, and through transmission and reception of information between the patient-side terminal and the doctor-side terminal, an online medical examination is reserved and reserved. It is an online medical examination system that provides online medical examinations at the right time.
The patient-side terminal is a first display control means for presenting the contents of the medical examination to the patient side and displaying an image for inputting the medical examination answer, and a plurality of candidates for reservation destinations for reserving the online medical examination to the patient side. And a second display control means for displaying an image that causes the patient to select one from a plurality of candidates.
The doctor-side terminal of the reservation destination selected through the display by the second display control means is the information of the inquiry answer input through the display by the first display control means, or the answer generated from the information of the inquiry answer. An online medical examination system characterized by having a reservation refusal means capable of refusing an online medical examination appointment based on generated information. Further provided with a generation means for generating answer generation information from the information of the inquiry answer input through the display by the first display control means.
The online medical examination system according to claim 1, wherein the generation means generates urgency information indicating the urgency of a patient's condition as response generation information. The patient-side terminal displays an image for designating a pharmacy to which prescription information having information on medicines determined to be delivered to the patient side by an online medical examination with a doctor is sent during the online medical examination. 3. The online medical examination system according to claim 1 or 2, further comprising display control means. The third patient-side terminal displays an image for designating a pharmacy to which prescription information having information on medicines determined to be delivered to the patient side by an online medical examination with a doctor is sent after the online medical examination. The online medical examination system according to claim 1 or 2, further comprising display control means. The patient-side terminal further includes a fourth display control means for displaying an image for inputting the gender of the doctor as a patient's request.
Any one of claims 1 to 3, wherein the second display control means causes a doctor corresponding to the gender input through the display in the fourth display control means to be presented as a plurality of candidates for reservation destinations. The online medical examination system described in item 1. The fourth display control means further displays an image in which at least one of the hobby and the personality is input as a request on the patient side.
The online medical examination system according to claim 5, wherein the second display control means causes a doctor corresponding to the tendency information input through the display in the fourth display control means to be presented as a plurality of candidates for reservation destinations. .. It is equipped with a patient-side terminal operated by the patient side and a doctor-side terminal operated by the doctor-side, and through transmission and reception of information between the patient-side terminal and the doctor-side terminal, an online medical examination is reserved and reserved. It is an online reservation method for an online medical examination system that provides online medical examinations at the same time.
The patient-side terminal has a first display control step of presenting the contents of the medical examination to the patient side and displaying an image for inputting the medical examination answer, and a plurality of candidates for reservation destinations for reserving the online medical examination to the patient side. The patient is provided with a second display control step of displaying an image that allows the patient to select one from a plurality of candidates.
The doctor-side terminal of the reservation destination selected through the display in the second display control step is the information of the inquiry answer input through the display in the first display control step, or the answer generated from the information of the inquiry answer. An online reservation method comprising a reservation refusal process capable of refusing an online consultation appointment based on generated information. An online medical examination system that makes reservations for online medical examinations and performs online medical examinations at the reserved time by sending and receiving information between the patient-side terminal operated by the patient and the doctor-side terminal operated by the doctor. It is a patient-side terminal program that functions as the patient-side terminal of the above.
The first display control process, which presents the contents of the medical examination to the patient and displays an image for inputting the medical examination answer, and presents multiple candidates for the appointment destination to reserve the online medical examination to the patient side and the patient side. The second display control step of displaying an image for selecting one from a plurality of candidates, and the information of the question and answer input through the display in the first display control step or the answer generation information generated from the question and answer are described above. A transmission step of transmitting before the reservation is made to the candidate doctor-side terminal selected through the display in the second display control step, and
A patient-side terminal program that causes the computer to run. A computer-readable recording medium on which the patient-side terminal program according to claim 8 is recorded. An online medical examination system that makes reservations for online medical examinations and performs online medical examinations at the reserved time by sending and receiving information between the patient-side terminal operated by the patient and the doctor-side terminal operated by the doctor. This is a doctor-side terminal program that functions as the doctor-side terminal of the above.
Before the reservation is made, the receiving process of receiving the medical examination answer information transmitted from the patient-side terminal or the answer generation information generated from the medical examination answer, and
A reservation refusal process that can refuse an online medical examination reservation based on the information of the medical examination answer received in the receiving process or the answer generation information generated from the information of the medical examination answer.
A doctor's terminal program that lets the computer run. A computer-readable recording medium on which the doctor-side terminal program according to claim 10 is recorded.

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