JP2006163817A - Hospital appointment system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a hospital appointment system that, based on diagnostic information, determines details of corresponding disease and its degree of urgency, searches for the most appropriate hospital and makes an appointment based on the availability of each hospital at that time, and dispatches an ambulance as necessary. <P>SOLUTION: The hospital appointment system includes a center server 20 and a disease information database in which values or numerical ranges of diagnostic elements corresponding to different input items about diagnostic information and names of corresponding diseases and their degrees of urgency are registered in advance. The center server searches the disease information database according to the diagnostic information acquired from a user terminal and determines details of the user's disease and its degree of urgency by extracting a record where all the values or numerical ranges of the input items about the diagnostic information match the diagnostic information. The center server also sends back to the user terminal 10 a comment on treatment matching the details of the disease, and if the degree of urgency is high, sends a request to send an ambulance to an emergency center 40. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a hospital reservation system, method, and program, and in particular, uses a communication network to automatically perform a simple medical examination of a user to determine the content and urgency of a disease, and based on this, instructs instructions on how to deal with it and reserves a hospital. The present invention relates to a guidance system, method, and program.

  As this type of conventional technology, the inquiry information is obtained from the user terminal via the communication network, a plurality of medical institutions capable of dealing with this symptom are presented, and the connection process between the terminal of the medical institution selected by the user and the user terminal There is a system that executes (for example, Patent Document 1). With this system, the user can perform a procedure such as a medical appointment for a hospital terminal in symptom.

  In addition, there is a system that continuously monitors biometric data such as blood pressure with a portable terminal, and when an abnormality appears, instructs a predetermined action corresponding to the abnormality such as an ambulance dispatch or drug use (for example, patent document) 2). An object of the present invention is to constantly monitor biological information to automatically issue a warning and instruct a countermeasure when an abnormality occurs in the user's health.

JP 2002-251457 A JP 2003-303239 A

  However, the apparatus of Patent Document 1 is such that the system only connects a designated terminal and a user terminal among the presented medical institutions, and the user takes time to make a reservation procedure for the medical institutions again. It is. In addition, after connecting to a medical institution selected by the user, there is a problem that it is impossible to receive a medical examination if the reservation of the medical institution is full or is a holiday. The technology described in this document is a system that provides information on medical institutions, and cannot provide a method for dealing with the symptoms of the user at that time.

  Patent Document 2 describes that an ambulance is requested when necessary, but does not introduce a medical institution that is symptomatic. If the user wishes to arrange for a hospital, Procedures such as searching for and making a reservation for a hospital that meets the symptoms are required. Therefore, as in the case of Document 1, it takes time and effort for the user to make a reservation for an arbitrary medical institution terminal, and it is not possible to receive a medical examination when the access of the accessed medical institution is full or on a closed day. There is a problem.

  The present invention determines the content and urgency of the relevant disease based on the inquiry information, searches for the most appropriate hospital based on the reservation status of each hospital at that time, makes a reservation, and if necessary An object of the present invention is to provide a hospital reservation system, a method, and a program for reducing the time and labor of a user and instructing an appropriate countermeasure by providing a function for arranging an ambulance.

  A hospital reservation system according to the present invention is a hospital reservation system that performs simple diagnosis and hospital reservation based on inquiry information acquired from a user terminal via a communication network, and includes a center server and at least each of the inquiry information. A disease information database in which a value or numerical range of a diagnostic element corresponding to an input item and a disease name are registered in advance for each record, and the center server uses the disease information based on the inquiry information acquired from the user terminal The disease name of the user is determined by searching a database and extracting records in which the values or numerical ranges of the input items of the inquiry information all match.

  In addition, information indicating the urgency level of the disease content is registered in advance in each record of the disease information database, and the center server is connected via the communication network based on the urgency information of the extracted record. It is characterized in that an examination reservation request for an information terminal of a hospital and an ambulance dispatch request for an information terminal of an emergency center are executed as necessary.

  The hospital reservation system of the present invention further includes a hospital reservation information database in which the location of each hospital and reservable information are registered, and the center server can make a reservation near the user's position from the hospital reservation information database. And making a reservation request.

  In addition, it is effective that the search for the hospital close to the position of the user is executed based on the GPS position information sent from the user terminal.

  Furthermore, it is effective that at least a map information database in which map information of each hospital is registered is provided, and that the center server extracts map information of a reserved hospital from the map information database and sends it to the user terminal.

  In the present invention, referring to the disease information database in which the diagnostic element value or numerical range and disease name corresponding to each input item of the inquiry information are registered for each record in advance, the value or numerical range of each input item of the inquiry information Since the disease content is determined by extracting records that all match, it is possible to derive the disease content comprehensively considering a plurality of diagnostic elements (for example, the presence or absence of headache, blood pressure, body temperature, etc.). In addition, since it is configured to automatically determine whether a hospital reservation or ambulance is dispatched by setting an urgency level for each record, there is no need for troublesome users to make judgments and procedures themselves. At the same time, it is possible to prevent the user from taking wrong actions by judging the disease name and urgency level based on amateur judgment, and it is possible to receive appropriate treatment at an appropriate timing.

  In addition, because the location information such as GPS is used to extract and reserve the closest hospital to the user, it is possible to prevent the user from searching for the hospital himself or going to a distant hospital. can do. In addition, since the process up to the reservation is automatically performed, the user can receive a medical examination without waiting in the hospital, and even if an ambulance is arranged, the reception destination is not easily determined and the user cannot move. Disappear. Further, since the map information of the reserved hospital is returned to the user terminal, the user can reach the hospital without hesitation.

  The best mode for carrying out the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram showing an overview of a hospital reservation system according to the present invention and related elements for realizing the system. Referring to FIG. 1, a user terminal 10, a center server 20, a hospital terminal 30, and an emergency center terminal 40 are connected to a communication network 100. The communication network 100 is the Internet, for example.

  The user terminal 10 is an electronic device such as a mobile phone, a PHS, a personal computer, or a PDA belonging to a user, and includes at least a display screen, an input unit, and a communication function. As shown in FIG. 2, in the embodiment, the user terminal 10 is a mobile phone with a data communication function, and an inspection device 12 that can measure body temperature, pulse, and blood pressure is connected to the user terminal 10. The inspection data is taken in and transmitted to the center server 20. Further, the user terminal 10 has a GPS function, and can calculate the position of the own device from the received signal from the GPS satellite group 110 and display it on the screen or send it to the network 100. Since these functions are well known, detailed description thereof is omitted. The inspection device 12 is not essential, and the blood pressure measured by the user may be input using the input unit of the user terminal 10. In addition to the above, the inspection device 12 may have a function of acquiring health information such as a user's weight, exercise amount, sweating amount, oxygen concentration, blood sugar level, and the user terminal 10 is of a type attached to an arm. It may be a wearable computer or a wristwatch type communication device.

  The center server 20 is an information processing system having functions of a workstation and an Internet server, and opens a home page 21 on the network 100 in which an entry field for necessary items of a questionnaire is provided. As shown in FIG. 1, the center server 20 stores an inquiry sheet page 21 and an operation program 22, a disease information database 210 for performing a simple automatic examination, patient acceptance status and reservation information of each hospital in a storage area. The hospital reservation information database 220 to store, the patient information database 230 to store the input data from the user terminal 10, and the map information database 240 to store at least map information around each hospital are provided.

  An example of the questionnaire sheet page 21 provided in the center server 20 is shown in FIG. This questionnaire includes basic items such as patient name, age, sex, weight, and current location, as well as symptom input / selection fields such as affected area, symptoms, presence / absence of consciousness, good / bad face, and suffering, body temperature, blood pressure In addition, a biometric information input field such as a pulse is provided. When the user terminal 10 accesses the center server 20, this inquiry form is displayed. The questionnaire sheet page 21 is, for example, in an HTML format, and the gender and the presence / absence of consciousness are constructed in a selective manner. When the button 13 provided in the current location column is selected and input, the GPS function of the terminal 20 is activated to acquire current location information, and the location information is pasted in the current location input column. Similarly, when the button 14 in the biometric information input column is selected and input, the measurement data acquired from the inspection device 12 is attached to each item. This processing can be realized by, for example, a JAVA (registered trademark) applet embedded in an HTML screen, but a program installed in the user terminal 10 accesses the center server 20 and pastes the current location and measurement data. You may comprise. Each input field may be configured such that the user directly inputs an address, blood pressure, and the like. When the execution button provided in the bottom column of the questionnaire is selected and input, the input information of each item is transmitted to the center server 20 and stored in the patient information database 230 in the format shown in FIG.

  FIG. 5 is a diagram showing the registration contents of the disease information database 210. This disease information database 210 is created in advance by obtaining information from a medical knowledge person such as a doctor, and automatically compares comments such as disease name, urgency, and countermeasures against the input items on the questionnaire. It is configured to be derived. That is, in each record of the database 210, specific values or numerical ranges are registered for each item corresponding to the input items of the questionnaire, and comments such as disease name, urgency, and countermeasures corresponding to these item values are registered. Is registered. The derivation of the disease name and the like is performed by the operation program 22 of the center server 20 referring to the disease information database 210 and extracting a record that matches all the item contents of the received questionnaire. A specific example will be described with reference to FIG. 5. For example, if the affected area is “head”, consciousness is “present”, complexion is “bad”, vomiting is “present”, etc. "Bleeding", Urgency is "Large", Subject is "Neurosurgical", Comment is "Warm your body, do not act suddenly. Please lie down and wait for an ambulance. A comment is registered. In the disease information database 210, when the item is “−” or unregistered, the input value of the user is treated as being applicable regardless of the numerical value. In addition, even with the same disease name, for example, if the body temperature is 39.5 degrees or more, the urgency level is “large”, and if it is 38 to 39.5 degrees, the urgency level is “medium”. May be.

  The hospital terminal 30 is an information processing system such as a personal computer or a workstation installed in each hospital, and has at least a display screen, an input means such as a keyboard, and a network transmission / reception function. The person in charge of each hospital inputs in advance the availability of the examination at the hospital, the examination available time, and the like to the hospital terminal 30 and transmits them to the center server 20. This image is shown in FIG. This information is registered in the hospital reservation information database 220 in the center server 20. FIG. 7 is a diagram showing the registration contents of the hospital reservation information database 220. If the disease content and the urgency level are derived from the content of the questionnaire data received by the center server 20, a hospital reservation is made as necessary. For the reservation of each hospital, for example, the operation program 22 of the center server 20 refers to the hospital reservation information database 220 and selects a hospital that can be examined and is closest to the patient position from among hospitals with matching disease subjects. This is done by transmitting the reservation number and the contents of the questionnaire (that is, the record in the patient information database 220) and the disease content (that is, the record in the disease information database 210) to the hospital terminal 30. The hospital terminal 30 automatically receives this reservation request and outputs it to the display screen, printing means, and the like. In addition, the hospital terminal 30 may be provided with schedule software for managing the medical examination reservation of the hospital. In this case, the hospital terminal 30 returns the availability of the reservation in response to an inquiry from the center server 20, or the medical examination directly received at the hospital. The reservation information may be sent to the center server 20 each time, and the hospital reservation information database 220 of the center server 20 may be updated. In this way, the center server 20 can grasp the reservation status of each hospital, and can make a more specific examination reservation. If the urgency level is low, it may not be necessary to go to the hospital. For example, when the patient's illness content is specified, the appointment should be made only when the urgency level is “medium” or higher. Also good.

  The ambulance center terminal 40 is an information communication terminal belonging to an ambulance center that arranges the dispatch of an ambulance, and receives information such as the address of the ambulance and the patient's symptoms from the center server 20 together with the ambulance dispatch request. Based on this information, the fire department is requested to dispatch an ambulance that can go to the designated place the earliest by automatic processing of the emergency center terminal 40 or processing of the operator.

  The operation of the hospital reservation system configured as described above will be described below with a focus on the processing contents of the operation program 22 of the center server 20. FIG. 8 is a flowchart for explaining the operation of the hospital reservation system. When the user feels poor physical condition, first, the inspection device 12 is connected to the user terminal 10 as shown in FIG. 2 to measure biometric information, which is taken into the user terminal 10 (step S1). In this embodiment, blood pressure, pulse, and body temperature are measured. However, as described above, other data such as the amount of sweating may be acquired. You may make it input. Next, the user terminal 10 is connected to the home page of the center server 20 (step S2). The questionnaire 21 on the home page is displayed as shown in FIG. 3, and the user inputs information on the name, age, sex, weight, and other symptoms using the input means of the user terminal 10 (step S3). At this time, when the current location search button shown in FIG. 3 is selected and input, the GPS function of the user terminal 10 is activated, and information on the current position is acquired and pasted in the input field. When the measurement data pasting button is selected and input, the measurement content of the inspection device 12 is pasted in the corresponding column. Finally, when the user selects and inputs the execution button, the input content is transmitted to the center server 20.

  On the other hand, at the hospital terminal 30, the person in charge inputs information on whether or not to see the hospital and the available time for examination, and transmits the information to the center server 20 (step S 4). This information is registered in the hospital reservation information database 220 of the center server 20 (step S5). As described above, the hospital terminal 30 may periodically transmit the reservation status of the hospital to the center server 20 so that the hospital reservation information database 220 is updated as needed.

  The center server 20 that has received the input information of the questionnaire from the user terminal 10 registers the received data in the patient information database 230 and searches the disease information database 210 for a record that matches each item content of the questionnaire. Then, the disease name, subject, urgency, and countermeasure comment registered in the corresponding record are extracted (step S6). Next, the center server 20 refers to the hospital reservation information database 220 based on the content extracted from the disease information database 210, and finds the hospital that can be examined among the hospitals that match the disease subject and that is closest to the patient position. Then, the reservation number and the input contents of the questionnaire (that is, the record of the patient information database 220) and the disease content (that is, the record of the disease information database 210) are transmitted to the selected hospital terminal 30 (step S7). Receiving this, the hospital terminal 30 performs reservation processing for the designated patient (step S8). The hospital reservations in steps S7 to S8 may be executed only when the urgency level of the patient is “medium” or higher.

  Next, the center server 20 refers to the emergency level extracted from the disease information database 210. If the emergency level is “large”, the center server 20 transmits an ambulance dispatch request to the emergency center terminal 40 (steps S9 to S10). . This dispatch request includes the patient's current location, disease name, telephone number, reserved hospital name, hospital location information, and other necessary information. In the emergency center, notification is made to an appropriate fire department by the automatic processing of the terminal 40 or the processing of the operator, and the dispatch of the ambulance is arranged (steps S11 to S13).

  Next, the center server 20 creates reply information and sends it back to the user terminal 10 (step S14), which is displayed on the screen of the user terminal 10 (step S15). An example of this answer information is shown in FIG. As shown in FIG. 9, the response information indicates that the hospital reservation is completed, the reservation number registered in the hospital reservation information database 220, the reservation date and time, the hospital name, etc., and the countermeasure extracted from the disease information database 210. Includes legal comments and urgency. Further, the center server 20 extracts a map around the hospital from the map information database 240 based on the reserved hospital name or its location, attaches it to the answer information, and selects and inputs the map button 15 on the answer information screen. Configure this map to be displayed. A display example of the map information is shown in FIG. When the map button 15 is selected and input, a reserved hospital surrounding map, a hospital name, an address, a telephone number, and the like are displayed on the display screen of the user terminal 10. In addition, a cancel button 16 is provided on the answer information screen. When this button is selected and input on the user terminal 10, it is transmitted to the center server 20, and the center server 20 that receives this is sent from the hospital reservation information database 220. The reservation information is deleted and a reservation cancellation is notified to the reserved hospital terminal 30.

  In addition, the center server 20 generates a reception number when creating the response information and notifies the user terminal 10 of the response information. When the user wishes to confirm or cancel the reservation thereafter, the center server 20 inputs the reception number on the home page of the center server 20. By doing so, the reservation information can be called up. Since this function is well known, for example, for airline ticket reservation, a detailed description of the configuration is omitted.

  The map information may be attached only with longitude and latitude information based on GPS data. In this case, the GPS route guidance function of the mobile phone captures the information, sets it as the destination, and displays the map. In this embodiment, the user can reach the hospital according to the guidance while viewing the screen of the mobile phone.

  According to the present invention, if an electronic device such as a mobile phone is connected to the center server 20 and input into the questionnaire, the diagnosis of the disease name and the degree of urgency, the appointment of the hospital, and the arrangement of an ambulance as necessary are automatically performed. Therefore, it is possible to save time and effort for a user who has become unwell to search for and arrange a hospital. In addition, since the hospital is determined based on the disease name derived by the simple diagnosis, it is possible to avoid the problem that a user with poor medical knowledge receives a diagnosis in a misplaced hospital or subject. Furthermore, since the appointment for the examination is made before going to the hospital, the user can receive the examination without waiting. The same applies to the arrangement of an ambulance, and it can be transported immediately to the hospital in order to arrange an ambulance after reserving the receiving hospital. In addition, when a mobile phone is used as a user terminal, it can be used anywhere within the radio wave range, even outdoors or when traveling. In addition, since the closest hospital among the hospitals that can be examined is searched and reserved, there is no closed day or the reservation is full as in the case where the user selects the hospital, and the examination is surely performed. I can receive it.

  The present invention automatically performs disease identification and hospital arrangement by simple diagnosis using a network and a communication device, and can be suitably applied to the medical industry, the communication industry, the electronic equipment manufacturing industry, and the like. it can.

It is a figure which shows the whole image of the hospital reservation system concerning embodiment of this invention. It is a figure which shows the Example of a user terminal. It is a figure which shows the Example of the questionnaire sheet page displayed on a user terminal. It is a figure which shows the example of registration of a patient information database. It is a figure which shows the example of registration of a disease information database. It is an image figure for demonstrating the communication content of a hospital terminal and a center server. It is a figure which shows the example of registration of a hospital information database. It is a flowchart for demonstrating the hospital reservation method concerning embodiment of this invention. It is a figure which shows the example of the reply information displayed on a user terminal. It is a figure which shows the example of the map information displayed on a user terminal.

Explanation of symbols

10 User terminal 20 Center server 21 Questionnaire page 22 Operation program 30 Hospital terminal 40 Emergency center 50 Fire department 100 Communication network 210 Disease information database 220 Hospital reservation information database 230 Patient information database 240 Map information database

Claims (10)

  A hospital reservation system that performs simple diagnosis and hospital reservation based on inquiry information acquired from a user terminal via a communication network, and a center server and at least diagnostic element values corresponding to each input item of the inquiry information Or a disease information database in which numerical ranges and disease names are registered in advance for each record, and the center server searches the disease information database based on the inquiry information acquired from the user terminal, and the inquiry information A hospital reservation system characterized in that a disease name of a user is determined by extracting a record in which all values or numerical ranges of input items match.   The hospital reservation system according to claim 1, wherein information indicating the urgency level of the disease content is registered in advance in each record of the disease information database, and the center server is based on the urgency information of the record extracted. A hospital reservation system, which executes a diagnosis reservation request for an information terminal of a hospital connected via the communication network and an ambulance dispatch request for an information terminal of an emergency center as necessary.   The hospital reservation system according to claim 1 or 2, further comprising a hospital reservation information database in which at least the location of each hospital and reservationable information are registered, and the center server is located at a user position from the hospital reservation information database. A hospital reservation system characterized by searching for a nearby available hospital and making a reservation request.   The hospital reservation system according to claim 3, wherein a search for a hospital close to the position of the user is executed based on GPS position information sent from the user terminal.   5. The hospital reservation system according to claim 1, further comprising a map information database in which at least map information of each hospital is registered, wherein the center server stores the map information of the hospital reserved from the map information database. A hospital reservation system characterized by being extracted and sent to the user terminal.   A hospital reservation method in a hospital reservation system comprising a center server connected to a user terminal and an information processing terminal of each hospital via a communication network, the center server receiving inquiry information from the user terminal, and the center Based on the interview information received by the server, at least a diagnostic element value or a numerical range corresponding to each input item of the interview information and a corresponding disease content and a comment such as a countermeasure are registered in advance for each record. The disease information database is searched, and the content of each input item of the inquiry information is extracted and records that match all the numerical value ranges are determined, and the center server determines the disease that has been determined. From the hospital information database in which the information of each hospital is registered based on the contents, Selecting a hospital and making a reservation request to the terminal of the hospital selected via the communication network; and returning the disease content and comment to the user terminal together with the information of the reserved hospital by the center server; The hospital reservation method characterized by including.   The hospital reservation method according to claim 6, wherein the urgency level of the disease content is registered in advance for each record of the disease information database, and the center server determines that the urgency level of the disease content to be determined is high. A hospital reservation method comprising a step of making an ambulance dispatch request to a terminal of an emergency center via a communication network.   The hospital reservation method according to claim 6 or 7, wherein the selection of the hospital or an ambulance dispatch request is performed based on GPS position information included in the inquiry information from the user terminal. .   A hospital reservation program that operates in a center server connected to a user terminal and an information processing terminal of each hospital via a communication network, the step of receiving inquiry information from the user terminal, and at least based on the received inquiry information Search the disease information database in which the value of the diagnostic element corresponding to each input item of the interview information or the range of the numerical value and the corresponding disease contents and comments such as countermeasures are registered in advance for each record. A step of determining the contents of the disease of the user by extracting a record in which the values or numerical ranges of the input items all match, and a hospital information database in which information of each hospital is registered based on the determined contents of the disease as appropriate And request a reservation to the selected hospital terminal via the communication network. Steps and, the steps of returning said diseases contents and comments to the user terminal together with information of the hospitals that the reservation, hospitals reservation program characterized by executing the center server. 10. The hospital reservation program according to claim 9, wherein an urgency level of disease contents is registered in advance for each record of the disease information database, and an emergency is performed via the communication network when the urgency level of the disease contents to be determined is high. A hospital reservation program characterized by causing the center server to execute a step of requesting an ambulance dispatch to a center terminal.

Images