JP2021162992A - Information processing apparatus, information processing method and program - Google Patents

Abstract

To provide an information processing apparatus and the like that can receive an order of a product in which a salesperson is designated, from a user.SOLUTION: An information processing apparatus 1 comprises: an order information receiving unit 107 that receives order information having a salesperson identifier identifying a salesperson from a user terminal 2 in a commodity providing place in which there are two or more salespersons for a commodity; and an order processing unit 108 that performs order processing for ordering the commodity using the salesperson identifier which the order information received by the order information receiving unit 107 has.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing device or the like that accepts an order for a product.

As a conventional technique, it is a provision support system that supports the provision of ordered items ordered by purchasing a meal ticket from a meal ticket vending machine, and is an imaging area set as an area including an ordering customer who purchases a meal ticket from the meal ticket vending machine. A camera that captures an image, an ordering customer image acquisition means that detects a preset operation of purchasing a meal ticket and acquires an image including an ordering customer related to the purchase of the meal ticket, information on the ordered item related to the purchase of the meal ticket, and the order. A system including a linking means for associating an image including a customer and a display means for associating and displaying information on an ordered item related to the linking with an image including an ordering customer has been known (for example,). See Patent Document 1).

Japanese Unexamined Patent Publication No. 2019-125162 (Page 1, Fig. 1, etc.)

However, in the conventional information processing apparatus and the like, there is a problem that it is not possible to accept an order for a product for which a salesperson is designated from a user.

The present invention has been made to solve the above-mentioned problems, and an object of the present invention is to provide an information processing device or the like capable of accepting an order for a product for which a salesperson has been designated from a user.

The information processing device of the present invention has an order information receiving unit that receives order information having a salesperson identifier that identifies a salesperson from a user terminal at a product providing location where two or more salespeople of the product exist, and an order information receiving unit. It is an information processing device including an order processing unit that performs order processing for ordering a product by using the salesperson identifier of the order information received by the unit.

With such a configuration, it is possible to accept an order for a product for which a salesperson is designated from the user.

Further, in the information processing device of the present invention, in the information processing device, two or more salesperson information having a salesperson identifier is stored in association with the area identifiers of two or more areas included in the product providing place. The salesperson information storage unit is further provided, and the order information receiving unit corresponds to one salesperson information selected from the selection menu of two or more salesperson information output to the user terminal according to the area where the user is. You may want to receive order information with a salesperson identifier.

With such a configuration, the user can be made to specify the salesperson from the salespersons corresponding to the area where the user is.

Further, in the information processing device of the present invention, in the information processing device, two or more salesperson information having a salesperson identifier is stored in association with the salesperson status information that identifies the salesperson status. A storage unit may be further provided, and the selection menus of two or more salesperson information output to the user terminal may be different depending on the salesperson status information.

With such a configuration, it is possible to make it easy for the user to select an appropriate salesperson according to the situation of the salesperson.

Further, in the information processing device of the present invention, in the information processing device, the salesperson status information is one or more of the position information that specifies whether or not the salesperson is selling a product and the position of the salesperson. It may be an information processing device having information.

With such a configuration, it is possible to make it easy for the user to select an appropriate salesperson depending on the position of the salesperson and whether or not the salesperson is on sale.

Further, in the information processing apparatus of the present invention, in the information processing apparatus, salesperson information in which two or more salesperson information having a salesperson identifier is stored in association with sales number information regarding the number of sales of the salesperson's products is stored. A selection menu for salesperson information having two or more salesperson menu items having different price information according to the number of sales information is provided even for price information that further includes a storage unit and specifies the price of the same product on the user terminal. It may be output.

With such a configuration, it is possible to appropriately set the selling price of the product sold by the salesperson according to the number of sales for each salesperson.

According to the information processing apparatus or the like according to the present invention, it is possible to accept an order for a product for which a salesperson is designated from a user.

Block diagram of the information processing system according to the embodiment of the present invention A flowchart illustrating an example of the operation of the information processing apparatus. Flow chart explaining an example of the operation of the user terminal Conceptual diagram of the information processing system A diagram showing an example of an area management table of the information processing apparatus (FIG. 5 (a)) and a diagram showing an example of a sales area management table (FIG. 5 (b)). The figure which shows an example of the salesperson information management table of the information processing apparatus A diagram showing an example of a salesperson status management table of the information processing apparatus (FIG. 7 (a)) and a diagram showing an example of a sales quantity management table (FIG. 7 (b)). The figure which shows an example of the price management table of the information processing apparatus The figure which shows the seat position management table of the information processing apparatus The figure which shows the display example of the same user terminal The figure which shows the display example of the same user terminal Diagram showing a display example of the salesperson terminal The figure which shows an example of the appearance of the computer system in embodiment of this invention. Diagram showing an example of the configuration of the computer system

Hereinafter, embodiments of the information processing apparatus and the like will be described with reference to the drawings. In addition, since the components with the same reference numerals perform the same operation in the embodiment, the description may be omitted again.

(Embodiment)
FIG. 1 is a block diagram of the information processing system 1000 according to the present embodiment.

The information processing system 1000 includes an information processing device 1, 1 or 2 or more user terminals 2, and 2 or more salesperson terminals 3. The information processing device 1 and one or more user terminals 2 are connected via, for example, a wireless or wired communication line. The information processing device 1 and one or more salesperson terminals 3 are connected via, for example, a wireless or wired communication line. For example, the information processing device 1 and one or more user terminals 2 are connected by a network such as the Internet. For example, the information processing device 1 and one or more salesperson terminals 3 are connected via a wireless or wired communication line or the like. Here, the case where the user terminal 2 and the salesperson terminal 3 are 3 or more, respectively, is shown as an example.

The information processing device 1 includes a position information receiving unit 101, a salesperson status information receiving unit 102, a salesperson information storage unit 103, an area information storage unit 104, a menu information acquisition unit 105, a transmission unit 106, an order information receiving unit 107, and an order information receiving unit 107. The order processing unit 108 is provided.

The user terminal 2 includes a user receiving unit 201, a user output unit 202, a user receiving unit 203, a user position acquisition unit 204, and a user transmitting unit 205.

The salesperson terminal 3 includes a salesperson reception unit 301, a salesperson output unit 302, a salesperson reception unit 303, a salesperson position acquisition unit 304, and a salesperson transmission unit 305.

The information processing device 1 is usually a server device. For example, the information processing device 1 is a cloud server or an ASP (application server device). The information processing device 1 does not have to be a server device, and may be, for example, an information processing terminal device. The information processing device 1 is realized by, for example, a computer or the like.

The position information receiving unit 101 receives the user's position information (hereinafter referred to as user position information) from the user terminal 2. The position information receiving unit 101 receives, for example, the user position information associated with the user identifier. For example, the position information receiving unit 101 receives information having a user identifier and the user position information indicated by the user identifier. The reception of the user position information from the user terminal 2 by the position information receiving unit 101 may be the reception of the information having the user position information. For example, the position information receiving unit 101 may receive information having the user's position information associated with the user identifier from the user terminal 2 and requesting transmission of menu information, and such information may be received. The reception of the user position information may also be considered as one aspect of the reception of the user position information.

The user position information is, for example, information that can identify the user's position. The user position information is, for example, coordinates represented by latitude and longitude. As the user position information, coordinates in a coordinate system different from the coordinate system represented by latitude and longitude (for example, coordinates uniquely set in the product providing location described later) may be used. The user location information may be, for example, a seat identifier, a booth identifier, or a private room identifier used by the user at the product providing location. The place where the product is provided is the place where the product is provided. A commodity is, for example, an object of commercial transaction. Here, services, information, and the like that are the targets of commercial transactions may also be considered as products. In addition, the item to be rented may also be considered as a product. The place where the product is provided is, for example, the spectator seats of a stadium such as a stadium or a stadium, or the spectator seats of a concert hall, a theater hall, a multipurpose hall, etc. good. The product providing place here is a product providing place where two or more salespeople of the product exist. The salesperson is, for example, a mobile salesperson who sells while moving. The salesperson is a so-called salesperson. The salesperson is, for example, a salesperson who moves and sells food and drink such as beer and soft drinks, and cheering supplies such as megaphones and balloons at stadiums and stadiums.

User identifiers include the code assigned to the user, the user's credit card number, the user's electronic money account, the user's name, the user's email address and mobile phone number, the user's short messaging service (SMS), and so on. It is an account of a social network service (SNS) or the like. The user identifier may be a terminal identifier that identifies the user terminal 2 used by the user. The terminal identifier is, for example, the serial number of the user terminal 2, the IP address, the MAC address, or the like. The user identifier here may be any information that can be identified by the user who ordered the product, and may be, for example, an identifier of a seat, a booth, or a private room used by the user at the product providing place. For example, when the user position information received by the position information receiving unit 101 is an identifier of a seat, a booth, or a private room used by the user at the product providing place, this user position information is also used as the user identifier. You can do it.

The position information receiving unit 101 is realized by, for example, a wireless or wired communication means. The position information receiving unit 101 may or may not include the communication device.

The salesperson status information reception unit 102 receives the salesperson status information. The salesperson status information is information that identifies the status of the salesperson. The salesperson status information reception unit 102 receives, for example, the salesperson status information associated with the salesperson identifier. The salesperson status information reception unit 102 receives, for example, information having a salesperson identifier and salesperson status information indicating the salesperson status indicated by the salesperson identifier.

The salesperson identifier is information that identifies the salesperson, for example, a code assigned to the salesperson, a name of the salesperson, or the like. The salesperson status information is, for example, information indicating the status of the salesperson specified by the salesperson identifier possessed by the salesperson status information.

The salesperson status information includes, for example, at least one of information indicating whether or not the salesperson is selling a product (hereinafter referred to as on-sale information) and salesperson position information that identifies the position of the salesperson. Information. "On sale" here means, for example, that the salesperson is selling the product to the user, that the salesperson is serving customers for selling the product, and that the food and drink that is the product to be sold. It is a concept such as being serving. The on-sale information may be, for example, information such as a flag indicating whether or not the salesperson is selling the product. In addition, the on-sale information may include the position information (for example, seat identifier, coordinates, etc.) of the user of the sales destination to which the sale sells the product. The salesperson position information is, for example, the coordinates of the salesperson represented by a combination of latitude and longitude, the identifier of the booth where the salesperson is located in the product offering location, the identifier of the private room, or the salesperson in the product offering location. It may be an identifier of the passage where the product is located, an identifier of the seat closest to the current position of the salesperson in the product providing place, or an identifier of a section in which the area in charge of the salesperson, which will be described later, is further divided into a plurality of sections. It is preferable that the aisle identifier is associated with the seat identifier of a plurality of seats capable of providing products from the corresponding aisle, for example, by the management information stored in the storage unit (not shown). .. It is preferable that the section identifier is associated with the seat identifiers of a plurality of seats arranged in the corresponding section by, for example, management information stored in a storage unit (not shown). Further, it is preferable that the seat identifier is associated with the coordinates indicating the position of the corresponding seat by the seat position management table stored in the seat position storage unit 109. These coordinates may be coordinates represented by latitude and longitude, or may be coordinates when the vertical and horizontal directions are set as coordinate axes, such as a seating chart and a sketch of a product offering location.

The reception here is, for example, acceptance of input of sales status information via an input device, an input terminal device (not shown), or reception of sales status information from a salesperson terminal 3 or the like. For example, the salesperson status information reception unit 102 may receive the salesperson status information input by the manager or the like of the information processing device 1. For example, the salesperson identifier of the salesperson input by the administrator or the like who received the information indicating the status of the salesperson transmitted from the salesperson via a wireless communication device (not shown) or the like via an input device or the like. , The salesperson status information reception unit 102 receives the salesperson status information indicating the status of the salesperson. Further, the salesperson status information reception unit 102 receives, for example, the sales status information and the salesperson identifier transmitted from the salesperson terminal 3 used by two or more salespersons, respectively.

The salesperson status information reception unit 102 stores, for example, the salesperson information having the received salesperson status information and the salesperson identifier associated with the salesperson status information in the salesperson information storage unit 103. When the salesperson information having the same salesperson identifier is already stored in the salesperson information storage unit 103, the salesperson status information reception unit 102 newly obtains the salesperson status information of the salesperson information, for example. Update with the received salesperson status information. The update here is a concept that includes new accumulation of salesperson status information and additions. For example, when the salesperson information having the same salesperson identifier is already stored in the salesperson information storage unit 103 and the salesperson information does not have the salesperson status information, the salesperson status information reception For example, the department 102 adds the newly received salesperson status information to the salesperson information. Sales information will be described later.

The sales status information can be input by any means such as a touch panel, a keyboard, a mouse, and a menu screen. The salesperson status information reception unit 102 can be realized by, for example, a device driver for input means such as a touch panel or a keyboard, control software for a menu screen, or the like. Further, the salesperson status information reception unit 102 can be realized by, for example, a wireless or wired communication means. In this case, the salesperson status information reception unit 102 may or may not include the communication device.

The salesperson information storage unit 103 stores two or more salesperson information having a salesperson identifier. The salesperson information is information about a salesperson specified by a salesperson identifier possessed by this salesperson information. The salesperson information is, for example, information having a photographic image of the salesperson. The salesperson information may further include information on the nickname or nickname of the salesperson. However, the nickname or nickname may also be used as the salesperson identifier. In addition, the salesperson information may include information on the profile of the salesperson. For example, when the salesperson is a salesperson who sells food and drink in the spectator seats of the stadium, the salesperson information is, for example, information on a favorite team or player, selling points, etc. as information on the profile of the salesperson. May have. The information other than the salesperson identifier in the salesperson information may be, for example, information of an image having characters.

The salesperson information storage unit 103 stores, for example, two or more salesperson information in association with the area identifiers of two or more areas included in the product provision location. For example, as information for associating the area identifier with the salesperson information, a sales area management table for managing the area identifier and the salesperson identifier in association with each other is stored in the sales information storage unit 103. Each area included in the product providing place is, for example, an area in which one or more sales staff are in charge of selling the product. The area identifier associated with the salesperson information is, for example, an area identifier of an area in which the salesperson specified by the salesperson identifier of the salesperson information is in charge of sales. In the present embodiment, each area in which the salesperson is in charge of sales may be referred to as an area in charge.

Two or more salesperson information may be stored in the salesperson information storage unit 103 in association with the salesperson status information. For example, as information for associating the salesperson information with the salesperson status information, a salesperson status management table that manages the salesperson identifier and the salesperson status information in association with each other is stored in the sales information storage unit 103. The salesperson status information associated with the salesperson information is, for example, information that identifies the salesperson status indicated by the salesperson identifier of the same salesperson information. The salesperson status information associated with the salesperson information is updated by the salesperson status information reception unit 102, for example, by the salesperson status information received by the salesperson status information reception unit 102.

In the salesperson information storage unit 103, two or more salesperson information may be stored in association with the sales number information. For example, as information for associating the salesperson information with the sales number information, a sales number management table that manages the salesperson identifier and the sales number information in association with each other is stored in the sales information storage unit 103. The number of sales information is information on the number of products sold by the sales staff. The number of sales information is, for example, information indicating a value that increases according to the number of products sold by the salesperson. The number of sales information may be a value of the number of sales indicating the number of products sold by the salesperson, or may be a value of the number of orders for the products received by the salesperson, and is a value obtained by indexing these. You may. In addition, the number of sales information may be an amount indicating the sales of the product sold by the salesperson, or may be a value obtained by indexing these. The number of sales information may be information indicating the sales performance of the sales staff.

The number of sales information is, for example, information on the number of sales in a predetermined period. The predetermined period may be any period. For example, the number of sales information may be information on the number of sales on the previous day or information on the number of sales on the last week. In addition, it may be information on the number of sales from the start of sales in a day to just before.

The sales number information associated with the salesperson information stored in the salesperson information storage unit 103 may be updated in any way. The update here is a concept that includes new accumulation and additions. For example, when the order processing unit 108 performs order processing according to the order information having one salesperson identifier as described later, the order processing unit 108 orders the sales number information associated with the salesperson information having this salesperson identifier. It may be updated according to the number. Further, the reception unit (not shown) or the like receives the sales number information associated with the salesperson identifier input by the administrator of the information processing device 1 through an input device or the like (not shown), and this reception The department may update the sales number information associated with the sales information having the same salesperson identifier with this sales number information.

The salesperson information storage unit 103 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The same applies to other storage units.

Two or more area management tables are stored in the area information storage unit 104. The area management table is information having the above-mentioned area identifier of the area in charge and the area identification information for specifying the range of the area in charge in association with each other. The area identification information of each assigned area may be, for example, a seat identifier of one or more seats arranged in each assigned area, or may be a plurality of coordinates indicating the outline of each assigned area. .. The area identification information is preferably composed of, for example, information corresponding to the position information received by the position information receiving unit 101. For example, when the user position information received by the position information receiving unit 101 is a seat identifier, the area identification information of each assigned area is preferably a seat identifier of a seat arranged in each assigned area. Further, for example, when the user position information received by the position information receiving unit 101 is coordinates, the area identification information of each responsible area is preferably a plurality of coordinates occupying the outline of each responsible area. However, by converting at least one of the area identification information and the user position information received by the position information receiving unit 101 using a correspondence table or the like, the position indicated by the user position information is indicated by the area identification information. Any information that can determine whether the position is within the area is sufficient.

The menu information acquisition unit 105 acquires menu information. The menu information acquisition unit 105 acquires, for example, menu information to be transmitted to one user terminal 2. For example, the menu information acquisition unit 105 acquires the menu information to be transmitted to the user terminal 2 that has transmitted the user position information received by the position information receiving unit 101. The transmission to the user terminal 2 may be considered as the transmission to the user who uses the user terminal 2. The menu information is, for example, information described in a markup language such as HTML or XML used for outputting (for example, displaying) a menu, or information having a style sheet, a template, or the like. However, the menu information is not limited to such information as long as the menu can be output as a result. The menu information may be information that can be output by constructing a menu by arranging the menu information using a style sheet, a template, or the like that the user terminal 2 or the like has in advance. In addition, information used for updating (for example, adding or changing) a part of existing menu information may also be considered as menu information. The acquisition here may be considered as the generation and configuration of menu information.

For example, the menu information is information for outputting (for example, displaying) a menu having one or more menu items. The menu item is, for example, a menu item that can be instructed by the user. For example, when a user gives an instruction to a menu item, it is possible to output information preliminarily associated with the menu item or select information preliminarily associated with the menu item.

The menu information acquisition unit 105 acquires, for example, selected menu information. The selection menu information is, for example, menu information used to output a menu used to select salesperson information. The menu information acquisition unit 105 acquires, for example, one or two or more salesperson information stored in the salesperson information storage unit 103, and selects one of the acquired one or more salesperson information. Acquires selection menu information for outputting a selection menu having a menu item for. The selection menu information may be information for outputting a menu having a menu item for selecting one or more salesperson information acquired from the salesperson information storage unit 103. Further, when the user terminal 2 or the like has a template for configuring information for outputting a menu, the selected menu information may be information having only one or more salesperson information. Further, when the user terminal 2 or the like already has the selection menu information, the selection menu information acquired by the menu information acquisition unit 105 is used to update the menu item for selecting the salesperson information of the selection menu information already possessed. It may be information having one or more salesperson information to be obtained.

For example, the menu information acquisition unit 105 acquires one or two or more salesperson information stored in the salesperson information storage unit 103 according to the area where the user is, and the acquired one or two or more salesperson information. Acquires selection menu information for outputting a selection menu having a menu item for selecting one of them. The user here is a user to whom the selection menu information is transmitted. For example, the menu information acquisition unit 105 acquires the area identifier of the area where the user is, and corresponds one or two or more salesperson information associated with the acquired area identifier to the salesperson information storage unit 103 with the area identifier. Obtained from two or more salesperson information stored attached. Then, the selection menu information for outputting the selection menu having the menu item for selecting one of the acquired salesperson information is acquired. The menu item for selecting the salesperson information is hereinafter referred to as a salesperson menu item. The selection menu information may be, for example, information having only one or more acquired salesperson information. Further, the menu information acquisition unit 105 may acquire the selection menu information corresponding to the area in which the user is present from the selection menu information prepared in advance for each area, for example. In this case, the selection menu information may be stored in a storage unit (not shown) in association with the area identifier, for example.

The area where the user is present here is, for example, the area in charge where the user is. The area in charge where the user is located is, for example, an area in charge including the position of the user indicated by the user position information received by the position information receiving unit 101. Which area the user is in charge of is determined by using, for example, the area management table stored in the area information storage unit 104. For example, the menu information acquisition unit 105 stores the area identification information that specifies the range of the area in charge including the position indicated by the user position information received by the position information receiving unit 101 in the area information storage unit 104. Detects from the area identification information associated with the area identifier by, and acquires the area identifier associated with the detected area identification information as the area identifier of the area in charge of the user.

For example, the user position information received by the position information receiving unit 101 is the seat identifier of the seat used by the user, and the area identification information stored in the area information storage unit 104 in association with the area identifier is the area identifier. When it is a seat identifier of one or more seats in the area in charge indicated by, the menu information acquisition unit 105 sets the area identifier associated with the seat identifier that matches the seat identifier that is the received user position information. It may be acquired as an area identifier of the area in charge where is located. Further, for example, the user position information received by the position information receiving unit 101 is the coordinates of the user, and the area identification information stored in the area information storage unit 104 in association with the area identifier is in charge of the area identifier. In the case of a plurality of coordinates indicating the outline of the area, the menu information acquisition unit 105 is in charge of the area identifier associated with the area identification information indicating the outline of the area including the coordinates which are the received user position information. It may be acquired as the area identifier of the area. Further, for example, the user position information received by the position information receiving unit 101 is the seat identifier of the seat used by the user, and the area identification information stored in the area information storage unit 104 in association with the area identifier can be obtained. When there are a plurality of coordinates indicating the outline of the area in charge indicated by the area identifier, the menu information acquisition unit 105 stores the seat identifier, which is the received user position information, in the seat position storage unit 109, which will be described later. It may be converted into coordinates using a table or the like, and an area identifier associated with the area identification information indicating the outline of the area including the converted coordinates may be acquired as the area identifier of the area in charge of the user.

Each salesperson menu item of the selection menu output using the selection menu information is one or more product names sold by the salesperson indicated by the salesperson identifier of the salesperson information corresponding to the salesperson menu item. It may have price information that specifies the price of one or more goods. The price information is usually information indicating a price, but may be information such as a symbol or a mark corresponding to the price. The price information included in the salesperson menu item is, for example, the price information of the product output to the salesperson menu item.

The price information of one or more products possessed by each salesperson menu item may be different price information depending on the sales number information associated with the salesperson information corresponding to each salesperson menu item. For example, the price information possessed by each salesperson menu item may be price information that specifies the price of the same product or different price information depending on the number of sales information. The price information that differs depending on the number of sales information may be different price information that is acquired by using the number of sales information. The price information that differs depending on the number of sales information is, for example, the price information that the number of sales information increases continuously or gradually as the number of sales of the sales staff increases.

For example, when the menu information acquisition unit 105 acquires the selection menu information used for outputting (for example, displaying) the selection menu for selecting two or more salesperson information, the two or more salesperson information Acquires the sales number information associated with the sales number information possessed by the company, and uses the acquired sales number information to obtain different price information for one or more products for each sales identifier according to the sales number information. get. For example, when the number of sales information is a value such as the number of sales, the number of orders, sales, etc. that increases with the increase in the number of sales, the menu information acquisition unit 105 uses the information on the number of sales as a pre-prepared increase function. By substituting as an argument to, the price information that continuously increases as the number of sales increases is acquired for one or two or more products. The one or more products are, for example, at least a part of the products that the salesperson information has but the product identifier of the one or more products sold by the salesperson indicates. This increasing function may be different or the same for each product. In addition, as the range of values that can be taken as sales quantity information is divided into two or more, and the price information associated with each range, which is the reference value of the corresponding value range, increases. From the correspondence table having the increasing price information, the price information corresponding to the value indicated by the sales number information acquired for each seller identifier may be acquired. This correspondence table may be prepared for each product, or may be a correspondence table common to a plurality of products. The correspondence table is stored in advance in, for example, a storage unit (not shown).

When the sales number information is an index indicating the sales number or the like, the price information may be acquired by converting this index into a numerical value or the like and using a function prepared in advance. Further, the price information corresponding to the index which is the sales number information may be acquired from the correspondence table having a plurality of indexes prepared in advance and the price information associated with each index. The process of acquiring the price information corresponding to the sales number information is not limited to the above process.

Then, the selection menu information used for outputting (for example, displaying) the selection menu having the salesperson menu item having one or more price information acquired for each sales identifier is acquired. Needless to say, the salesperson menu item here may be a menu item as described above, in which the information possessed by the corresponding salesperson information is further associated and output (for example, displayed).

Further, the menu information acquisition unit 105 may further acquire order menu information, which is information used for displaying an order menu in order to accept an order for a product, for example. The order menu is, for example, a menu having one or more menu items for accepting an order for a product, and each menu item is associated with, for example, a product identifier of the product corresponding to each menu item. .. The menu item for accepting an order for a product is hereinafter referred to as an order menu item. The product identifier is, for example, a code assigned to the product, a product name, or the like. Further, for example, the product name, the price of the product, the character string explaining the product, the information of the image, and the like may be output to each menu item. In addition, when only one product can be ordered via the order menu, or when there are a plurality of specific sets of products, the product identifier and the like are not associated with the order menu item. You may. For example, the menu information acquisition unit 105 may read the order menu information stored in advance in the storage unit (not shown). Further, the menu information acquisition unit 105 reads out information such as a product name, a product price, a character string for explaining the product, and an image stored in advance in the storage unit (not shown) in association with the product identifier. May be placed in a template of the order menu prepared in advance to acquire the order menu information. The order menu information acquired by the menu information acquisition unit 105 may also be the order menu information acquired according to the area where the user is, as in the case of the selection menu information described above. For example, the menu information acquisition unit 105 may read the order menu information associated with the area identifier of the area where the user is located from a storage unit (not shown).

The order menu information may be information for updating the order menu information already stored in the user terminal 2 or the like, similarly to the selection menu information described above. For example, the order menu information may be information such as a product name, a price of a product, a character string or an image explaining the product, which is stored in advance in association with one or more product identifiers as described above. ..

The menu information acquisition unit 105 may acquire selection menu information that outputs a selection menu combined with the order menu. The selection menu combined with the order menu is a selection menu having two or more salesperson menu items capable of simultaneously accepting the selection of salesperson information and the ordering of products. The salesperson menu item here may be considered to also serve as an order menu item, for example. For example, the menu information acquisition unit 105 uses the product identifier of the product sold by each salesperson in the salesperson information stored in the salesperson information storage unit 103 to select the salesperson menu. It is possible to acquire one or two or more salesperson menu items for accepting orders for products indicated by one or two or more product identifiers possessed by the salesperson information. For example, the menu information acquisition unit 105 has a salesperson menu item for receiving an instruction to order the product X from the salesperson α and a salesperson menu for receiving an instruction to order the product Y from the salesperson α. The selection menu information used to output the selection menu having the item and the salesperson menu item for receiving the instruction to order the product X to the salesperson β may be acquired.

The menu information acquisition unit 105 may acquire selection menu information in which the selection menus of the two or more salesperson information are different according to the salesperson status information associated with the two or more salesperson information. For example, the salesperson terminal 3 arranges salesperson menu items corresponding to each salesperson information according to the salesperson status information associated with two or more salesperson information as such selection menu information. May acquire the selection menu information of different selection menus, and the output mode of the salesperson menu item corresponding to each salesperson information according to the salesperson status information associated with each of two or more salesperson information. (For example, the selection menu information of the selection menus having different display modes) may be acquired.

The different arrangement of the salesperson menu items may mean, for example, that at least one of the vertical arrangement order and the horizontal arrangement order of two or more salesperson menu items in the selection menu is different. At least one of the positions of one or more salesperson menu items in the menu in the vertical and horizontal directions may be different, or the salesperson menu items arranged in a specific area in the selection menu may be different. good. In addition, when a plurality of salesperson menu items are output (for example, displayed) in an overlapping manner so that they can be switched on a plurality of tabs, the salesperson menu items that are first output to the front are made different. May be good. However, it is not limited to these.

The difference in the output mode (for example, display mode) of the salesperson menu item means that, for example, the output mode of one or more salesperson menu items is different from the default output mode. Different output modes of salesperson menu items mean, for example, that the size, shape, and color of salesperson menu items are different, and that marks that are not normally output (for example, displayed) are superimposed on salesperson menu items. It is to output an image such as a badge, a character string indicating that the product is on sale, or that the customer is being served. In addition, the fact that the output mode of the salesperson menu item is different means that the salesperson menu item can be highlighted, or a mark or badge can be attached to emphasize the output (for example, highlighting). The display of salesperson menu items may be weakened by layout, semi-transparent display, or the like.

For example, the menu information acquisition unit 105 is salesperson status information associated with each salesperson information when acquiring selection menu information of a selection menu having salesperson menu items for two or more salesperson information. The on-sale information acquires the selection menu information in which the arrangement of the salesperson menu items is changed according to whether or not the corresponding salesperson is selling the product.

For example, when the menu information acquisition unit 105 acquires the selection menu information of the selection menu having the salesperson menu items for two or more salesperson information, the salesperson status information associated with some of the salesperson information When the on-sale information is indicating that the corresponding salesperson is selling the product, the arrangement of the salesperson menu item corresponding to this salesperson information indicates that the product is not on sale. A selection menu that is less likely to attract the user's attention or is more difficult to enter an order (for example, it can be stacked downward or switchably below) than the layout of the salesperson menu items that correspond to the salesperson information that it has. Get information.

Further, for example, when the menu information acquisition unit 105 acquires the selection menu information of the selection menu having the salesperson menu items for one or more salesperson information, the salesperson status information associated with each salesperson information is obtained. The on-sale information is to acquire the selection menu information in which the output mode of the salesperson menu item is changed according to whether or not the corresponding salesperson is selling the product.

For example, when the menu information acquisition unit 105 acquires the selection menu information of the selection menu having the salesperson menu items for two or more salesperson information, the salesperson status information associated with some of the salesperson information When the on-sale information is indicating that the corresponding salesperson is selling the product, the output mode of the salesperson menu item corresponding to the salesperson information having the on-sale information indicating that the product is not on sale is displayed. , An output mode (for example, a display mode) that makes it easier to attract the user's attention than the output mode of the salesperson menu item corresponding to the salesperson information having the on-sale information indicating that the product is on sale. You may acquire the selection menu information which becomes the output mode which makes it easy for the user to order. The output mode of the salesperson menu item corresponding to the salesperson information having the salesperson information indicating that the product is not being sold, and the salesperson corresponding to the salesperson information having the salesperson information indicating that the product is being sold. Making the output mode easier to attract the user's attention than the output mode of the menu item means, for example, the salesperson menu item corresponding to the salesperson information having the on-sale information indicating that the product is not on sale. May be emphasized, or the output (for example, display) of the salesperson menu item corresponding to the salesperson information having the in-sale information indicating that the product is being sold may be weakened. ..

Further, in the same case, the menu information acquisition unit 105 puts a mark indicating that the product is on sale or serving customers in the salesperson menu item corresponding to the salesperson information having the on-sale information indicating that the product is not on sale. And the selection menu information on which the character string or the like is arranged may be acquired.

Further, for example, when the menu information acquisition unit 105 acquires the selection menu information of the selection menu having the salesperson menu items for two or more salesperson information according to the position where the user is, the menu information acquisition unit 105 is added to each salesperson information. The salesperson menu is based on the positional relationship between the position of each salesperson indicated by the salesperson position information, which is the associated salesperson status information, and the user position indicated by the user position information received by the position information receiving unit 101. You may acquire the selection menu information which changed the arrangement of the item.

For example, the menu information acquisition unit 105 uses the user position information and the salesperson position information of each salesperson to arrange the salesperson menu item having the salesperson identifier corresponding to the salesperson near the user. Acquires selection menu information that is easy to draw the user's attention and easy to input an order with respect to the arrangement of the salesperson menu item having the salesperson identifier corresponding to the salesperson who is not near the user.

For example, the menu information acquisition unit 105 calculates the distance between the user and each salesperson using the coordinates of the user corresponding to the user position information and the coordinates of the salesperson indicated by the salesperson position information of each salesperson. However, the more the salesperson menu item has the salesperson identifier corresponding to the salesperson whose calculated distance is short, the more the selection menu information is acquired so that the arrangement is easy to attract the user's attention and the arrangement is easy to input the order. do. When the user position information is a seat identifier or the salesperson position information is a seat identifier of the seat closest to the salesperson, for example, a seat identifier stored in advance in the seat position storage unit 109 and a seat identifier. The seat identifier may be converted into coordinates using the seat position management table that manages the association with the seat coordinates indicated by, and the distance may be calculated using the converted coordinates. Further, when the salesperson position information is the identifier of the passage where the salesperson is located or the identifier of the section where the salesperson is located in the area in charge, the identifier of the passage which is stored in advance in the storage unit (not shown) and the identifier of the passage. Using information indicating the correspondence with the coordinates of the position representing the passage (for example, the center position of the passage) and the coordinates of the section and the position representing the section (for example, the center position of the section), the section identifier is used as the coordinates. You may convert and calculate the distance.

In addition, the menu information acquisition unit 105 uses the seat identifier, which is the user position information, and the section identifier of the section where the salesperson is located in the area in charge, which is the salesperson position information of each salesperson, in the same section as the user. Placing a salesperson menu item with a salesperson identifier corresponding to a salesperson is easier to get the user's attention than arranging a salesperson menu item with a salesperson identifier corresponding to a salesperson in a different section than the user. You may acquire the selection menu information that makes it easy to arrange and input an order. For example, the menu information acquisition unit 105 has a correspondence relationship between a division identifier stored in advance in a storage unit (not shown) and a seat identifier of one or more seats arranged in the division indicated by the division identifier. Using the indicated information, the section identifier of the section including the seat identifier which is the user position information is acquired, and when the salesperson position information matches this section identifier, the salesperson corresponding to this salesperson position information is the user. It is determined that the salesperson is in the same division as the user, and if they do not match, it is determined that the salesperson corresponding to this salesperson position information is in a division different from the user.

Further, for example, when the menu information acquisition unit 105 acquires the selection menu information of the selection menu having the salesperson menu items for two or more salesperson information according to the position where the user is, the menu information acquisition unit 105 is added to each salesperson information. One or more according to the positional relationship between the position of each salesperson indicated by the salesperson position information, which is the associated salesperson status information, and the user position indicated by the user position information received by the position information receiving unit 101. The selection menu information in which the output mode of the salesperson menu item is changed may be acquired.

For example, the menu information acquisition unit 105 uses the user position information and the salesperson position information of each salesperson to output a salesperson menu item having a salesperson identifier corresponding to a salesperson near the user. , Acquires selection menu information that is different from the output mode of the salesperson menu item having the salesperson identifier corresponding to the salesperson who is not near the user. The different output modes here are, for example, an output mode that easily attracts the user's attention and an output mode that facilitates inputting an order. For example, the menu information acquisition unit 105 sets the color of the salesperson menu item having the salesperson identifier corresponding to the salesperson near the user to a color different from other colors. Further, for example, the menu information acquisition unit 105 emphasizes and outputs only the salesperson menu item having the salesperson identifier corresponding to the salesperson who is near the user. The emphasized output here may be to superimpose a mark or a character string indicating that the salesperson is nearby on a part of the salesperson menu item.

The menu information acquisition unit 105 may determine how the salesperson is close to the user. For example, as described above, the menu information acquisition unit 105 acquires the distance between the user and each salesperson from the coordinates of the user corresponding to the user position information and the coordinates of the salesperson corresponding to the salesperson position information. It is determined that the output mode of the salesperson menu item having the salesperson identifier of the salesperson whose acquired distance is equal to or less than the threshold is the salesperson near the user.

Further, as described above, the menu information acquisition unit 105 determines whether the salesperson is in the same division as the user by using the user's seat identifier which is the user position information and the division identifier which is the salesperson position information. , A salesperson in the same parcel may be determined to be a sale near the user.

It should be noted that the process of determining a salesperson near the user described above is an example, and is not limited to the above process.

As described above, the menu information acquisition unit 105 acquires the distance between the user and each salesperson from the coordinates of the user corresponding to the user position information and the coordinates of the salesperson corresponding to the salesperson position information. A selection menu that outputs serial numbers and consecutive character strings that indicate the order when the salesperson menu items that have the salesperson identifier corresponding to each salesperson are sorted in the order of the length of the distance acquired for each salesperson. Information may be obtained.

The menu information acquisition unit 105 may acquire the selection menu information obtained by simultaneously changing the arrangement of the salesperson menu items and the output mode of the salesperson menu items as described above.

Further, the menu information acquisition unit 105 changes at least a part of the arrangement of the salesperson menu items and the output mode of the salesperson menu items according to the combination of the sales information and the salesperson position information. The selection menu information may be acquired.

The transmission unit 106 transmits information to at least one of the user terminal 2 and the salesperson terminal 3. For example, the transmission unit 106 transmits the menu information acquired by the menu information acquisition unit 105 to the user terminal 2. For example, the transmission unit 106 transmits the menu information to the user terminal 2 that has transmitted the user position information received by the position information receiving unit 101. Further, the transmission unit 106 transmits an instruction or the like to provide the ordered product to the salesperson terminal 3 of the salesperson indicated by the salesperson identifier of the order information in response to the order processing performed by the order processing unit 108. May be good. The transmission unit 106 is realized by, for example, a wired or wireless communication means.

The order information receiving unit 107 receives the order information having the salesperson identifier that identifies the salesperson from the user terminal 2 at the product providing place where two or more salespersons of the product exist. The order information includes, for example, a user identifier of a user who places an order, a salesperson identifier, and a product identifier of the product to be ordered. However, if the products that can be ordered are limited to a single product (or product group), or if the products that can be ordered are only a single product (or product group) associated with the salesperson identifier. If there is, the product identifier may be omitted. Further, the order information may include information on the quantity of the ordered product. The order information may further include user location information.

The order information receiving unit 107 receives, for example, the order information received by the user terminal 2 via the menu output using the menu information. The order information receiving unit 107 is, for example, one sale selected from the selection menu of two or more salesperson information output to the user terminal 2 using the selection menu information acquired by the menu information acquisition unit 105 in the above. Receive order information with the salesperson identifier corresponding to the member information.

For example, the order information receiving unit 107 has a salesperson identifier corresponding to one salesperson information selected from the selection menu of two or more salesperson information output to the user terminal 2 according to the area where the user is. You may receive order information. This selection menu is, for example, a selection menu that is output using the selection menu information acquired according to the area in which the user is, as acquired by the menu information acquisition unit 105 in the above.

The order information receiving unit 107 is, for example, a selection menu of two or more salesperson information output to the user terminal 2, and corresponds to one salesperson information selected from different selection menus according to the salesperson status information. Receive order information with a salesperson identifier. This selection menu is, for example, a selection menu that is output using the selection menu information for outputting different selection menus according to the salesperson status information, as acquired by the menu information acquisition unit 105 in the above.

The order information receiving unit 107 has, for example, two or more salesperson menu items having different price information according to the number of sales information even in the price information for specifying the price of the same product output from the user terminal 2. Receives order information having a salesperson identifier corresponding to one salesperson information selected from the salesperson information selection menu. This selection menu is for outputting a selection menu of salesperson information having two or more salesperson menu items having different price information according to the number of sales information, as acquired by the menu information acquisition unit 105 in the above. This is a selection menu that is output using the selection menu information of.

The order processing unit 108 performs order processing for ordering a product by using the salesperson identifier of the order information received by the order information receiving unit 107. The order processing may be any processing related to the order. The order processing is, for example, a process of outputting the order information received by the order information receiving unit 107. The output here is usually transmission to an external device, but for example, display on a monitor or the like, projection using a projector, transmission to an external device, storage on a recording medium, other processing devices, or the like. It may be the delivery of the processing result to another program or the like. For example, the order processing unit 108 may transmit order information to an information processing terminal (not shown) used by an administrator or the like who gives an instruction to a salesperson.

Further, the order processing may be to send a product provision instruction, which is an instruction to provide a product, to the salesperson terminal 3 used by the salesperson specified by the salesperson identifier included in the order information. The product provision instruction may have the product identifier and the quantity of the order information. Further, the product provision instruction may have the user identifier and the user position information that the order information has. This user identifier or user position information is preferably a seat identifier of the user's seat in that it is easy to find the user to whom the product is provided. The product provision instruction may have information on the price of the product corresponding to the order information. For example, when the order information has a product identifier, the unit price corresponding to the product identifier may be acquired and this unit price may be used as the price information. Further, a value obtained by multiplying this unit price by the quantity indicated by the quantity information of the order information may be acquired as price information. At this time, it goes without saying that the consumption tax, etc. may be calculated and added to the price. However, the price information may be obtained in any way.

Further, the order processing here may further include a billing process for charging according to the order information.

When the order information receiving unit 107 receives the order information, the order processing unit 108 updates the sales number information associated with the salesperson information having the same salesperson identifier as the salesperson identifier of the order information. You may. For example, if the order information has information on the quantity of the ordered product, this quantity may be added to the quantity indicated by the sales quantity information.

When the order processing unit 108 transmits the product provision instruction, the order processing unit 108 may have a wireless or wired communication means. Further, the order processing unit 108 may transmit the product provision instruction by using the transmission unit 106.

The seat position management table is stored in the seat position storage unit 109. The seat position management table is information that manages the seat identifier and the coordinates of the seat indicated by the seat identifier in association with each other. If the user position information received by the position information receiving unit 101 is not a seat identifier and the menu information acquisition unit 105 does not use the seat position management table for acquiring menu information, the seat position storage unit 109 may be omitted. ..

The user terminal 2 is an information terminal device used by the user. The user terminal 2 can be realized by, for example, a computer, a multifunctional mobile phone such as a so-called smartphone, a tablet terminal, a mobile phone, or the like.

The user receiving unit 201 receives information transmitted from the information processing device 1 and other devices. For example, the user receiving unit 201 receives the menu information transmitted from the information processing device 1. The menu information to be received is, for example, selection menu information, order menu information, or the like. The order menu information may be received from a device other than the information processing device 1. The user receiving unit 201 can be realized by, for example, a wired or wireless communication means.

The user output unit 202 outputs information. For example, the user output unit 202 outputs a menu using the menu information received by the user reception unit 201. Further, the user output unit 202 may store the menu information received by the user reception unit 201 in a storage unit (not shown). Further, the user output unit 202 may output a menu using the menu information stored in the storage unit (not shown). Further, the user output unit 202 may update the menu information stored in the storage unit with the menu information received by the user reception unit 201. The output here is usually a display using a display device such as a monitor, but projection using a projector, printing using a printer or the like, transmission to an external device, storage on a recording medium, and other processing. It may be a concept including delivery of a processing result to a device, another program, or the like. The user output unit 202 can be realized by, for example, an output device and a driver thereof. However, the user output unit 202 does not have to have an output device.

The user reception unit 203 receives input from the user. For example, the user reception unit 203 receives an input for a menu output by the user output unit 202. The input to the menu is, for example, input of an instruction to select a menu item included in the menu (for example, a salesperson menu item included in the selection menu, an order menu item included in the order menu, or the like). Further, the user reception unit 203 may accept input of a user identifier or a seat identifier of a seat used by the user. Further, the user reception unit 203 may accept input of an instruction for placing an order for a product. Further, the user reception unit 203 may accept an input requesting transmission of menu information such as selection menu information and order menu information. The input means used for the input received by the user reception unit 203 may be any one such as a touch panel, a keyboard, a mouse, a microphone, and a menu screen. The user reception unit 203 can be realized by a device driver for input means such as a touch panel or a keyboard, control software for a menu screen, or the like.

The user position acquisition unit 204 acquires the user position information. For example, the user position acquisition unit 204 may acquire the seat identifier of the seat used by the user received by the user reception unit 203 as the user position information. In addition, the seat identifier of the reserved seat acquired when the user reserves a seat or purchases an admission ticket is stored in a storage unit (not shown) in which the seat identifier of the reserved seat is stored, or a reservation confirmation email. Alternatively, it may be obtained from an electronic ticket, a reservation site, a site for purchasing an admission ticket, or the like. Further, the user position acquisition unit 204 may acquire user position information (for example, coordinates) by using a positioning system using GPS (global positioning system), UWB (ultra wide band), or the like. Further, the position information may be acquired by using a configuration or the like in which the position information of the mobile phone is acquired from the positional relationship with a plurality of base stations. The process of acquiring the user position information is an example, and it does not matter how the user position acquisition unit 204 acquires the user position information.

It does not matter when the user position acquisition unit 204 acquires the user position information, a trigger, or the like. For example, the user position information may be acquired at a predetermined constant or indefinite timing, or the user position information may be acquired at a predetermined time of one or more. Further, in the user position acquisition unit 204, when the user transmission unit 205 transmits information requesting menu information such as selection menu information and order menu information, the user output unit 202 transmits selection menu information and order menu information. User position information may be acquired at the time of output (for example, display).

The user position acquisition unit 204 may have, for example, a GPS receiving device, a tag for UWB, or the like necessary for acquiring the above-mentioned position information. Further, the position information acquisition unit 205 may have a driver, control software, or the like that controls these means.

The user transmission unit 205 transmits information to the information processing device 1. For example, the user transmission unit 205 transmits the information received by the user reception unit 203 to the information processing device 1. For example, the user transmission unit 205 transmits the information input by the user reception unit 203 using the menu to the information processing device 1. For example, the user transmission unit 205 acquires the salesperson identifier of the salesperson information corresponding to the salesperson menu item in response to an instruction to select one salesperson menu item of the selection menu received by the user reception unit 203. Then, the order information having the salesperson identifier is configured and transmitted to the information processing apparatus 1. For example, the user transmission unit 205 configures order information having information such as the product identifier of the product to be ordered and the quantity of the product to be ordered, which are input by using the order menu or the like, in addition to the salesperson identifier. It may be transmitted to the information processing device 1. In addition to the above information, the user transmission unit 205 may further configure order information having a user identifier and user position information and transmit it to the information processing device 1. The user identifier and user position information may be the user identifier and user position information received from the user by the user reception unit 203. Further, the user identifier may be the one obtained by reading the information processing device 1 stored in advance in the storage unit (not shown) of the user terminal 2. Further, the user position information may be the user position information acquired by the user position acquisition unit 204.

The user transmission unit 205 transmits, for example, information requesting the corresponding menu information to the information processing device 1 in response to an instruction to output menu information such as the selected menu information and the order menu information received by the user reception unit 203. May be good. The information requesting the menu information is, for example, information having a user identifier. The user transmission unit 205 may transmit information requesting menu information such as selection menu information having the user position information acquired by the user position acquisition unit 204 and order menu information to the information processing device 1. When both the user position information and the user identifier are seat identifiers, the user position information and the user identifier may be used in combination, and only one of them may be sent. Further, the user transmission unit 205 receives information requesting transmission of selection menu information used for updating the selection menu at regular or indefinite timings when the user output unit 202 outputs the selection menu. You may. This information is, for example, information having at least one of a user identifier and a user position information.

The user transmission unit 205 can be realized by, for example, a wired or wireless communication means.

The salesperson terminal 3 is an information processing terminal used by a salesperson who provides a product at a product providing place. A salesperson is, for example, a salesperson who provides a product while moving at a product provision location. The salesperson terminal 3 can be realized by, for example, a computer, a multifunctional mobile phone such as a so-called smartphone, a tablet terminal, a mobile phone, a wearable information terminal such as a so-called smart watch, or the like.

The salesperson receiving unit 301 receives information from the information processing device 1. For example, the salesperson receiving unit 301 receives the product provision instruction from the information processing device 1. The salesperson receiving unit 301 can be realized by, for example, a wireless communication means.

The salesperson output unit 302 outputs information. For example, the salesperson output unit 302 outputs the product provision instruction received by the salesperson reception unit 301. The salesperson output unit 302 may output all of the received product provision instructions, and outputs a part of the received product provision instructions (for example, only the information excluding the information unnecessary for product provision). May be good. Further, the received product provision instruction may be arranged in a template or the like prepared in advance and output. Further, at least a part of the product provision instruction may be converted and output. The output here is usually a display using a display device such as a monitor, but projection using a projector, printing using a printer or the like, transmission to an external device, storage on a recording medium, and other processing. It may be a concept including delivery of a processing result to a device, another program, or the like. Further, the output here may be a tactile notification using vibration, pressure on the skin, or the like. The salesperson output unit 302 can be realized by, for example, an output device and a driver thereof. However, the salesperson output unit 302 does not have to have an output device.

The salesperson reception unit 303 accepts input from the salesperson. For example, the salesperson reception unit 303 accepts input regarding on-sale information. The input related to the on-sale information is, for example, an input indicating that the salesperson receiving unit 301 has received the product provision instruction, an input indicating that the product has started to be provided, or the completion of the product provision. It is an input for showing. Further, the input of the salesperson position information indicating the position where the salesperson is present may be accepted. For example, the identifier of the aisle where the salesperson is located, the nearest seat identifier, the identifier of the section where the salesperson is located, and the like may be received from the salesperson as the salesperson position information by manual input, voice input, or the like. Further, the salesperson reception unit 303 may accept the salesperson identifier. The input means used for the input received by the salesperson reception unit 303 may be any such as a touch panel, a keyboard, a mouse, a microphone, and a menu screen. The salesperson reception unit 303 can be realized by a device driver of an input means such as a touch panel or a keyboard, a menu screen control software, or the like.

The salesperson position acquisition unit 304 acquires the salesperson position information. For example, the salesperson position acquisition unit 304 acquires the salesperson position information received by the salesperson reception unit 303. Further, the salesperson position acquisition unit 304, like the user position acquisition unit 204, uses a positioning system using GPS, UWB, or the like, a configuration for acquiring the position information of the mobile phone, or the like to obtain the salesperson position information ( For example, coordinates) may be acquired. However, it does not matter how the salesperson position acquisition unit 304 acquires the salesperson position information.

It does not matter when the salesperson position acquisition unit 304 acquires the salesperson position information, a trigger, or the like. For example, when the salesperson reception unit 303 receives the salesperson position information, the salesperson position acquisition unit 304 may acquire the salesperson position information received by the salesperson reception unit 303. Further, the salesperson position acquisition unit 304 may acquire the salesperson position information by using a positioning system or the like at a fixed or indefinite timing or the like. The salesperson position acquisition unit 304 can be realized by the same configuration as the user position acquisition unit 204.

The salesperson transmission unit 305 transmits information to the information processing device 1. For example, the salesperson transmission unit 305 transmits the salesperson status information to the information processing device 1. The salesperson transmission unit 305 transmits, for example, the salesperson status information to the information processing device 1 in association with the salesperson identifier received by the salesperson reception unit 303 or the salesperson identifier stored in advance in a storage (not shown). do.

For example, the salesperson transmission unit 305 acquires the salesperson status information, which is the on-sale information, and transmits it to the information processing device 1 by using the information on the on-sale information. For example, when the salesperson reception unit 303 accepts an input indicating that the product provision instruction has been received or an input indicating that the product has been provided is received as information related to the on-sale information, the salesperson reception unit 303. The transmission unit 305 transmits on-sale information indicating that the salesperson is on sale. Further, when the salesperson reception unit 303 receives an input indicating that the provision of the product has been completed as information regarding the on-sale information, the salesperson transmission unit 305 indicates that the salesperson is not on sale. Send information.

Further, for example, the salesperson transmission unit 305 transmits the salesperson position information, which is the salesperson status information, to the information processing device 1. For example, when the salesperson position acquisition unit 304 acquires the salesperson position information, the salesperson transmission unit 305 transmits the salesperson position information.

The salesperson transmission unit 305 can be realized by wireless communication means.

Next, an example of the operation of the information processing device 1 of the information processing system 1000 will be described with reference to the flowchart of FIG.

(Step S101) The position information receiving unit 101 determines whether or not the user position information has been received from the user terminal 2. The position information receiving unit 101 receives, for example, the user position information associated with the user identifier. If it is received, the process proceeds to step S102, and if it is not received, the process returns to step S101.

(Step S102) The menu information acquisition unit 105 uses the user position information received in step S101 and the two or more area management tables stored in the area information storage unit 104, and uses two or more areas corresponding to the area in which the user is present. Get the salesperson identifier of. The salesperson identifier acquired here is, for example, a salesperson identifier of a salesperson whose area in charge is the area where the user is.

(Step S103) The menu information acquisition unit 105 detects the salesperson information having the salesperson identifier detected in step S102.

(Step S104) The menu information acquisition unit 105 stores the salesperson status information corresponding to each salesperson information detected in step S102 in the salesperson information storage unit 103 in association with two or more salesperson information. Detect from the status information of two or more sales staff.

(Step S105) The menu information acquisition unit 105 stores the sales number information corresponding to each salesperson information detected in step S102 in the salesperson information storage unit 103 in association with two or more salesperson information. Detect from 2 or more sales quantity information.

(Step S106) The menu information acquisition unit 105 corresponds to two or more salesperson information detected in step S103 by using the salesperson status information detected in step S104 and the sales number information detected in step S105. Acquires selection menu information for outputting a selection menu having a salesperson menu item. This selection menu information is, for example, a salesperson menu item corresponding to the sales status information corresponding to each salesperson information acquired in step S104, and is acquired according to the sales number information corresponding to each salesperson information. This is selection menu information for outputting a selection menu having a salesperson menu item having price information.

(Step S107) The transmission unit 106 transmits the selection menu information acquired in step S106 to the user terminal 2 that transmits the user position information received in step S101. For example, the transmission unit 106 may transmit the selection menu information to the user terminal 2 corresponding to the user identifier associated with the user position information received in step S101. Then, the process returns to step S101.

(Step S108) The order information receiving unit 107 determines whether or not the order information has been received from the user terminal 2. This order information is, for example, order information having a user identifier. If it is received, the process proceeds to step S109, and if it is not received, the process proceeds to step S111.

(Step S109) The order processing unit 108 performs order processing using the order information received in step S108. For example, the order processing unit 108 transmits a product provision instruction corresponding to the order information to the salesperson terminal 3 possessed by the salesperson indicated by the salesperson identifier of the order information.

(Step S110) The order processing unit 108 is stored in the salesperson information storage unit 103 in association with the salesperson information having the salesperson identifier possessed by the order information according to the order information received in step S108. Update the number of sales information. Then, the process returns to step S101. Instead of updating the sales number information by the order processing unit 108, the sales number information corresponding to the order information received in step S108 may be updated by manual input or the like by the administrator of the information processing device 1. good.

(Step S111) The salesperson status information reception unit 102 determines whether or not the salesperson status information has been received. For example, the salesperson status information reception unit 102 may receive the salesperson status information associated with the salesperson identifier from the salesperson terminal 3, and the sales associated with the salesperson identifier may be manually input or the like. You may accept the input of member status information. If accepted, the process proceeds to step S110, and if not accepted, the process returns to step S101.

(Step S112) The salesperson status information reception unit 102 uses the salesperson status information received in step S111 and associates it with the salesperson information having the same salesperson identifier as the sales status information, and the salesperson information storage unit 103. Update the salesperson status information stored in. Then, the process returns to step S101.

In the flowchart of FIG. 2, the order menu information may be further acquired in step S106, and the order menu information acquired in step S106 may be transmitted to the user terminal 2 together with the selection menu information in step S107.

Further, in the flowchart of FIG. 2, the receiving unit or the like (not shown) receives the information requesting the order menu information from the user terminal 2, and the transmitting unit 106 or the like acquires the order menu information from the storage unit or the like (not shown). The requested information may be transmitted to the user terminal 2 that has transmitted the requested information.

In the flowchart of FIG. 2, the process ends when the power is turned off or an interrupt for the end of the process occurs.

Next, an example of the operation of the user terminal 2 of the information processing system 1000 will be described with reference to the flowchart of FIG. Here, a case where the order menu information is stored in advance in the storage unit (not shown) will be described as an example.

(Step S201) The user reception unit 203 determines whether or not the output instruction of the selection menu has been received. If accepted, the process proceeds to step S202, and if not accepted, the process returns to step S201.

(Step S202) The user position acquisition unit 204 acquires the user position information. For example, position information may be acquired using GPS, a positioning system, or the like, an input form for a user's seat identifier may be output to the user output unit 202, and the seat identifier input by the user in this input form may be output by the user. The reception unit 203 may accept the seat identifier received by the user reception unit 203, and the user position acquisition unit 204 may acquire the seat identifier as the user position information.

(Step S203) The user transmission unit 205 transmits the user position information acquired in step S202 to the information processing device 1. For example, the user transmission unit 205 may transmit the user position information in association with a user identifier stored in a storage unit (not shown) or a user identifier received by the user reception unit 203. This transmission of user location information may be considered as transmission of information requesting selection menu information.

(Step S204) The user receiving unit 201 determines whether or not the selection menu information has been received from the information processing device 1. This selection menu information is, for example, selection menu information for selecting one of two or more salesperson identifiers according to the user position information transmitted in step S203. If it is received, the process proceeds to step S205, and if it is not received, the process returns to step S204.

(Step S205) The user output unit 202 outputs the selection menu using the selection menu information received in step S204. For example, the user output unit 202 displays a selection menu on a monitor (not shown).

(Step S206) The user reception unit 203 determines whether the selection of one of the two or more salesperson menu items of the selection menu output in step S205 has been accepted. If accepted, the process proceeds to step S207, and if not accepted, the process returns to step S206.

(Step S207) The user output unit 202 outputs (for example, displays) an order menu using the order menu information stored in advance in the storage unit (not shown).

(Step S208) The user reception unit 203 determines whether or not the product order has been accepted from the order menu output in step S207. If accepted, the process proceeds to step S209, and if not accepted, the process returns to step S208.

(Step S209) The user transmission unit 205 transmits the order information having the salesperson identifier possessed by the salesperson information corresponding to the salesperson menu item selected in step S206 to the information processing device 1. The user transmission unit 205 transmits, for example, order information having a user identifier stored in a storage unit (not shown) and a user identifier received by the user reception unit 203. When the order menu is an order menu in which a plurality of different products can be ordered, the order information may have an identifier of the ordered product according to the order received in step S208. Further, when the order menu is a menu in which a plurality of the same products can be ordered, the order information may have an order number corresponding to the order received in step S208. Then, the process ends.

In step S203 of the flowchart of FIG. 3, information requesting order menu information may be further transmitted to the information processing apparatus 1. Then, in step S204, the order menu information may also be received, and the order menu may be output in step S207 using the received order menu information. Further, if the order menu is not required for accepting the order, the order may not be accepted from the order menu.

In the flowchart of FIG. 3, the process ends when the power is turned off or an interrupt for the end of the process occurs.

Next, an example of the operation of the salesperson terminal 3 will be briefly described. When the salesperson receiving unit 301 receives the product provision instruction from the information processing device 1, the salesperson output unit 302 outputs (for example, displays) the received product provision instruction. When the salesperson reception unit 303 receives information on the on-sale information from the salesperson, the salesperson transmission unit 305 acquires the on-sale information according to the received information, and the salesperson status which is the acquired on-sale information. The information is transmitted to the information processing apparatus 1 in association with the salesperson identifier. Further, the salesperson position acquisition unit 304 acquires the salesperson position information, and the salesperson transmission unit 305 associates the acquired salesperson position information with the salesperson identifier with the information processing device 1 Send to. The salesperson position acquisition unit 304 may acquire the salesperson position information by GPS, a positioning system, or the like, or may acquire the salesperson position information received from the salesperson by the salesperson reception unit 303.

Hereinafter, the specific operation of the information processing system 1000 according to the present embodiment will be described. FIG. 4 is a conceptual diagram of the information processing system 1000. Here, a case where the information processing device 1 is a server device and the user terminal 2 and the salesperson terminal 3 are so-called smartphones will be described as an example. Further, here, it is assumed that the product provision place is the spectator seat of the stadium (baseball stadium) and the product sold by the sales staff is beer, and a plurality of sales staff move and sell the beer in the spectator seat. The case will be described as an example.

Assuming that the user A seated in the seat of the stadium performs an operation for displaying the input screen of the seat identifier used by the user on the user reception unit 203 of the user terminal 2 possessed by the user, the user output unit 202 Displays a seat identifier input screen on the monitor (not shown) of the user terminal 2. Then, assuming that the user A inputs the seat number "S112" which is the seat identifier of the seat in which he / she is seated, the user reception unit 203 receives the seat identifier "S112" and stores the seat identifier "S112" in a storage unit (not shown). In this specific example, it is assumed that the user's seat identifier is used as the user's user position information. Here, the seat identifier "S112" is used as the user position information of the user A. Here, the user inputs the seat identifier, but the seat number of the seat reserved by the user through the online service or the like and the seat number of the seat purchased by the user through the online service or the like are stored in a storage unit (not shown). It may be automatically accumulated.

Further, it is assumed that the user identifier "U1001" of the user A is input by the user A and stored in advance in the storage unit (not shown) of the user terminal 2.

Assuming that the user A performs an operation of displaying a menu for placing an order on the user terminal 2 in order to order beer, the user reception unit 203 responds to this operation by instructing the output of the selection menu. Accept.

When the user reception unit 203 receives the output instruction of the selection menu, the user position acquisition unit 204 reads out the seat identifier "S112" which is the user position information stored in the storage unit (not shown) as described above. Then, the user transmission unit 205 transmits the read user position information "S112" to the information processing device 1 in association with the user identifier "U1001" stored in a storage unit (not shown).

FIG. 5A is a diagram showing two or more area management tables stored in the area information storage unit 104. The area management table has attributes of "area ID" which is an area identifier and "seat ID" which is a seat identifier. Here, it is assumed that one or more seat identifiers of one record (row) are seat identifiers of seats arranged in the area in charge indicated by the area identifier of the same record.

FIG. 5B is a sales area management table that manages the correspondence between the area identifier stored in the salesperson information storage unit 103 and the salesperson identifier. The sales area management table has attributes of "area ID" which is an area identifier and "salesperson ID" which is a salesperson identifier. Here, the salesperson identifier of one record (row) is the salesperson identifier of the salesperson who is in charge of sales in the area in charge indicated by the area identifier of the same record.

FIG. 6 is a salesperson information management table that manages salesperson information stored in the salesperson information storage unit 103. The salesperson information management table has attributes such as "salesperson ID", "name", "face photo", and "favorite player". The "salesperson ID" is a salesperson identifier. "Name" is the name of the salesperson. The "face photo" is a face photo of a salesperson, and here, the file name of the face photo is shown. "Favorite player" is the name of the player that the salesperson likes. Each record (row) in the salesperson information management table shows the salesperson information of each salesperson.

FIG. 7A is a salesperson status management table that manages the salesperson status information stored in association with the salesperson information in the salesperson information storage unit 103. The sales status management table has the attributes of "salesperson ID", "on sale", and "salesperson position". The "salesperson ID" is a salesperson identifier. "On sale" is information on sale, a value "0" indicates that the item is not on sale, and a value "1" indicates that the item is on sale. The "salesperson position" is the salesperson position information, and here, it is assumed that the coordinates are represented by latitude and longitude. It is assumed that X101 to X401 and the like are arbitrary values representing latitude, and Y101 to Y401 and the like are arbitrary values representing longitude. The attribute value of "on sale" and the attribute value of "salesperson position" are the salesperson status information here.

FIG. 7B is a sales number management table that manages the sales number information stored in association with the salesperson information in the salesperson information storage unit 103. The sales number management table has attributes of "salesperson ID" which is a salesperson identifier and "sales number" which is sales number information. It is assumed that the number of beer sold here is the number of beer sold from the start of sales on the day.

FIG. 8 is a price management table for managing the price information of beer according to the sales number information stored in advance in the storage unit (not shown). The price management table has the attributes of "sales number range" indicating the range of the number of sales and "price" indicating the selling price of beer. This selling price corresponds to the price information of the above-mentioned product.

FIG. 9 is a seat position management table for managing the position of each seat stored in the seat position storage unit 109 in advance. The seat position management table has attributes of "seat ID" which is a seat identifier and "seat position" which is a coordinate indicating a seat position. It is assumed that X1001 to X1006 and the like are arbitrary values representing latitude, and Y1001 to Y1006 and the like are arbitrary values representing longitude.

When the position information receiving unit 101 of the information processing device 1 receives the user position information "S112" associated with the user identifier "U1001" from the user terminal 2, the menu information acquisition unit 105 is shown in FIG. 5A. In the area management table, a record having an attribute value matching the received user position information "S112" is detected in the attribute value of the "seat ID", and the attribute value of the "area ID" of the detected record is used. Acquire a certain "R01". That is, the area where the user A is located is determined to be an area whose area identifier is "R01". Then, the menu information acquisition unit 105 detects all the records whose "area ID" matches the "R01" acquired above in the sales area management table shown in FIG. 5B, and from each of the detected records. Acquire the salesperson identifier which is the attribute value of the "salesperson ID". Here, for example, it is assumed that "P01", "P02", and "P03" are acquired as salesperson identifiers.

In the salesperson information management table shown in FIG. 6, the menu information acquisition unit 105 has the "salesperson ID" corresponding to each of the salesperson identifiers "P01", "P02", and "P03" acquired above. The record (row) is detected, and the salesperson information of the detected record is acquired respectively. The salesperson information acquired here may be all the salesperson information of the detected code, or may be a part thereof (for example, a part of the salesperson information excluding the salesperson identifier). ..

Further, in the salesperson status management table shown in FIG. 7A, the menu information acquisition unit 105 has the salesperson identifiers “P01”, “P02”, and “P03” for which the “salesperson ID” has been acquired above. Detects records (rows) that match each of the above, and acquires the on-sale information that is the attribute value of "on sale" of the detected record and the salesperson position information that is the attribute value of "salesperson position". .. For example, regarding the salesperson identifier "P01", it is assumed that the salesperson information "1" and the salesperson position information "(X101, Y101)" are acquired. Further, regarding the salesperson identifier "P02", it is assumed that the salesperson information "1" and the salesperson position information "(X201, Y201)" are acquired. Further, regarding the salesperson identifier "P03", it is assumed that the salesperson information "0" and the salesperson position information "(X301, Y301)" are acquired.

Further, in the sales number management table shown in FIG. 7B, the menu information acquisition unit 105 has the salesperson identifiers “P01”, “P02”, and “P03” whose “salesperson ID” is acquired above. Records (rows) that match each are detected, and the number of sales information, which is the attribute value of the "number of sales" of the detected records, is acquired. For example, here, the menu information acquisition unit 105 acquires the sales number information "150" for the salesperson identifier "P01", acquires the sales number information "225" for the salesperson identifier "P02", and acquires the salesperson identifier "225". It is assumed that the sales quantity information "98" is acquired for "P03".

Then, in the price management table shown in FIG. 8, the attribute value of the "sales number range" is a record (row) indicating the range of the sales number including the value of the sales number information acquired for each salesperson identifier above. , It is detected for each salesperson identifier, and the value of the "price" of the detected record is acquired for each salesperson identifier. Here, the menu information acquisition unit 105 acquires the selling price "500 yen" for the salesperson identifier "P01", acquires the selling price "550 yen" for the salesperson identifier "P02", and acquires the salesperson identifier "550 yen". For "P03", the selling price "450 yen" will be acquired.

Next, the menu information acquisition unit 105 acquires the information of the salesperson menu item corresponding to the salesperson information corresponding to the salesperson identifiers "P01", "P02", and "P03" acquired above, respectively. It is acquired by using the salesperson information, the salesperson status information, and the price information which is the selling price.

First, the menu information acquisition unit 105 configures information for outputting the salesperson menu item in which the salesperson information acquired for the salesperson identifier “P01” and the price information “450 yen” are arranged. For example, this information includes template information for outputting the salesperson menu item specified by default, information other than the salesperson identifier of the salesperson information acquired for the salesperson identifier "P01", and price information. It is the information that arranged. Further, since the on-sale information of the sales status information acquired for the salesperson identifier "P01" is the value "1" indicating on-sale here, the menu information acquisition unit 105 refers to the information acquired above. Information for arranging a mark indicating that the product is currently on sale is added to a predetermined position of the salesperson menu item output by the information. The term "on sale" here means, for example, a state in which a salesperson is serving customers for the sale of beer or a state in which the beer to be sold is being served. When the on-sale information has a value "0" indicating that the item is not on sale, the information for arranging the mark indicating that the item is on sale is not added.

Similarly, the menu information acquisition unit 105 is a salesperson menu item in which the salesperson information and the price information acquired for each salesperson identifier are arranged for the salesperson identifiers “P02” and “P03”, respectively. Regarding the salesperson identifier, the information for outputting the salesperson menu item information in which the information corresponding to the acquired sales information is arranged (or not arranged according to the sales information) is configured.

Further, the menu information acquisition unit 105 acquires the coordinates corresponding to the seat identifier, which is the user position information received by the position information receiving unit 101, from the coordinate position management table shown in FIG. Here, the "(X1005, Y1005)" which is the attribute value of the "seat position" of the record whose "seat ID" matches the received user position information "S112" is acquired.

Then, the coordinates "(X1005, Y1005)" acquired for the user position information and the coordinates indicated by the salesperson position information which is the sales status information acquired for the salesperson identifiers "P01", "P02" and "P03" above. The distance is calculated for each salesperson identifier. Then, the salesperson identifiers are sorted in order from the one with the shortest calculated distance. Here, it is assumed that the arrangement order of the salesperson identifiers is in the order of "P02", "P01", and "P03" from the one with the shortest distance. Then, the selection menu information in which the salesperson menu items configured for each salesperson identifier are arranged so as to be arranged in order from the top according to the arrangement order of the salesperson identifiers is configured.

The transmission unit 106 transmits the selection menu information configured by the menu information acquisition unit 105 to the user terminal 2 that has transmitted the user position information, that is, the user terminal 2 used by the user A.

When the salesperson receiving unit 301 receives the selection menu information from the information processing device 1, the salesperson output unit 302 stores the received selection menu information in the storage unit (not shown) and uses the selection menu information. Then, as shown in FIG. 10, the selection menu is displayed on the monitor 202a.

As shown in FIG. 10, in the displayed selection menu, information such as a face photo and a name of the salesperson information acquired for each of the salesperson identifiers "P01", "P02" and "P03", and price information are arranged. It is a selection menu in which salesperson menu items are arranged, and in order from the top, salesperson menu item 22 corresponding to "P02", salesperson menu item 21 corresponding to "P01", and salesperson menu corresponding to "P03". This is a selection menu in which item 23 is arranged. Further, in this selection menu, the salesperson menu item 21 and the salesperson menu item 22 have a mark 24 having the character string "serving" indicating that the corresponding salesperson is selling beer, which is a product. Have been placed.

Assuming that the user A presses the salesperson menu item 22 corresponding to the salesperson identifier "P02" with a finger in order to select the salesperson who orders the beer, the user reception unit 203 uses the touch panel arranged on the monitor 202a. The user output unit 202 receives an instruction for the salesperson menu item 22 via the above, and the user output unit 202 accepts an order for beer from the salesperson whose salesperson identifier corresponding to the salesperson menu item 22 is "P02". The menu is displayed on the monitor 202a as shown in FIG.

The order menu shown in FIG. 11 includes, for example, information such as salesperson information and price information corresponding to the salesperson menu item 22 that has received an instruction, and a template or style sheet stored in a storage unit (not shown in advance). It is assumed that the order menu is displayed by using and the like. It is assumed that this order menu has a menu item 25 for accepting an order.

Assuming that the user A presses the menu item 25 of the order menu shown in FIG. 11 with his / her finger in order to place an order, the user reception unit 203 gives an instruction to the menu item 25 via the touch panel arranged on the monitor 202a. The information processing device 1 receives the order information in which the user output unit 202 has the salesperson identifier "P02", the price information "550 yen", and the user position information "S112" stored in advance in the storage unit. Send to.

Here, the information processing device 1 does not settle the ordered product, but when the information processing device 1 makes a payment, it is used for payment of an identifier such as a user's credit card number or an identifier of electronic money. Order information may be sent with additional required information.

Further, here, since the only product that can be ordered from the order menu is beer, the product name information is not transmitted, but it is preferable to transmit the order information that further has the product name. For example, when there are a plurality of products that can be ordered, it is preferable to transmit the product name.

Further, when the number of orders for the products to be ordered can be specified from the order menu, it is preferable to transmit the order information having the specified number of orders. For example, the order information may have the number of orders for each product to be ordered.

When the order information receiving unit 107 receives the above order information from the user terminal 2 of the user A, the order information receiving unit 107 stores the received order information in a storage unit (not shown). Further, the order processing unit 108 performs order processing using the order information received by the order information receiving unit 107. Here, the address information and the like of the salesperson terminal 3 used by the salesperson specified by the salesperson identifier "P02" possessed by the order information is acquired from a storage unit or the like (not shown), and this salesperson is used. The price information "550 yen" and the user position information "S112" included in the order information are transmitted to the terminal 3. This transmission may be performed using, for example, the transmission unit 106, or may be performed using a transmission means (not shown) included in the order processing unit 108.

Further, the order processing unit 108 detects a record in the sales number management table shown in FIG. 7B, in which the attribute value of the "salesperson ID" matches the salesperson identifier "P02" of the received order information. , Add "1" to the value of "Number of sales" of the detected record.

When the salesperson receiving unit 301 of the salesperson terminal 3 of the salesperson F specified by the salesperson identifier "P02" receives the price information "550 yen" and the user position information "S112" from the information processing device 1, the salesperson As shown in FIG. 12, the screen 31 showing that the output unit 302 has accepted the order having these information received is displayed on the monitor 302a. As a result, it is possible to notify the salesperson F that the order has been accepted.

As shown in FIG. 12, on the screen 31, a sales start button 31a for receiving an instruction to start selling beer, which is a product, and an instruction to complete the sale are received in response to the order corresponding to the screen 31. It is assumed that the sales completion button 31b for the purpose is arranged.

As shown in FIG. 12, in addition to the above screen 31, the monitor 302a has a screen indicating that an order corresponding to the price information and the user position information received before receiving the above information has been accepted. It is assumed that 32 is displayed. Here, it is assumed that the sales start button 32a and the sales completion button 32b for receiving the instruction to complete the sales are arranged on the screen 32 as well as the screen 31. However, it is assumed that the sales start button 32a has already been pressed by the salesperson F in order to sell the beer according to the corresponding order, and is displayed to indicate that the beer is on sale.

When the salesperson F completes the sale of the beer corresponding to the screen 32 and presses the sales completion button 32b, the display of the screen 32 ends. Further, the salesperson transmission unit 305 reads the salesperson identifier "P02" of the salesperson F stored in advance in the storage unit (not shown), and the read out salesperson identifier indicates that the product is not on sale. It is transmitted to the information processing device 1 in association with the medium information. The transmission of the on-sale information may be considered as, for example, the transmission of the sales status information.

The salesperson status information reception unit 102 of the information processing device 1 receives the salesperson identifier “P02” and the on-sale information indicating that the information is not on sale from the salesperson terminal 3. Then, the salesperson status information reception unit 102 updates the on-sale information associated with the received salesperson identifier “P02” to information indicating that the item is not on sale. Specifically, in the salesperson status management table shown in FIG. 7A, a record (row) in which the attribute value of the "salesperson ID" is the received salesperson identifier "P02" is detected and detected. The "on sale" value of the record is updated to "0", which is a value corresponding to the received on-sale information indicating that the record is not on sale. As a result, the sales status information of the salesperson specified by the salesperson identifier "P02" indicates that the salesperson is not on sale.

In order for the salesperson F to sell the beer corresponding to the screen 31, the salesperson F moves near the seat whose seat number indicated by the screen 31 is "S112", presses the "sales start button 31a" with his finger, and pushes this seat. It is assumed that the beer is started to be sold to the user A who is using it. The salesperson transmission unit 305 reads the salesperson identifier "P02" of the salesperson F stored in advance in the storage unit (not shown), and the read out salesperson identifier is the on-sale information indicating that the product is on sale. Is transmitted to the information processing apparatus 1 in association with. Further, the salesperson output unit 302 changes the display of the sales start button 31a to a display indicating that the product is on sale, similarly to the sales start button 32a.

The salesperson status information reception unit 102 of the information processing device 1 receives the salesperson identifier “P02” and the on-sale information indicating that the item is on sale from the salesperson terminal 3. Then, the salesperson status information reception unit 102 updates the on-sale information associated with the received salesperson identifier “P02” to information indicating that the item is on sale. Specifically, in the salesperson status management table obtained by updating the salesperson status management table shown in FIG. 7A as described above, the attribute value of the "salesperson ID" is the received salesperson identifier "P02". ”Is detected, and the value of“ on sale ”of the detected record is updated to“ 1 ”, which is a value corresponding to the received on-sale information indicating that the record is on sale. As a result, the sales status information of the salesperson specified by the salesperson identifier "P02" indicates that the salesperson is on sale.

Then, the salesperson F sells the beer to the user A whose seat number is "S112", and receives the price of 550 yen in cash, electronic money, or the like. Then, when the sales completion button 31b is pressed, the display of the screen 31 ends. Since the subsequent processing is the same as the above, the description thereof is omitted here.

The salesperson position acquisition unit 304 acquires the salesperson position information at predetermined fixed time intervals, and the user transmission unit 205 acquires the salesperson position information each time the salesperson position acquisition unit 304 acquires the salesperson position information. The acquired salesperson position information is transmitted to the information processing device 1 in association with the salesperson identifier "P02" of the salesperson F stored in advance in the storage unit (not shown).

The position information receiving unit 101 of the information processing device 1 sequentially receives the salesperson identifier "P02" transmitted from the salesperson terminal 3 and the salesperson position information, and each time it receives, the received salesperson position information is used. , The attribute value of the "sales position" of the record that matches the salesperson identifier "P02" received by the "salesperson ID" in the salesperson status management table as shown in FIG. 7A is updated.

When the user terminal 2 used by the user A displays the selection menu as shown in FIG. 10, for example, if the user A presses the update button 28, the user transmission unit 205 uses the user. The latest user position information acquired by the position acquisition unit 204 is transmitted to the information processing device 1 in association with the user identifier stored in the storage unit (not shown), and the information processing device 1 sends the user position to this user position. Depending on the information, the user receiving unit 201 may receive the selection menu information to be acquired and transmitted in the same manner as described above, and may update the selection menu shown in FIG. 10 by using the received selection menu information. .. As a result, it is possible to appropriately display a selection menu according to the latest salesperson status information, sales number information, and the like.

As described above, according to the present embodiment, by receiving the order information having the salesperson identifier, it is possible to accept the order of the product for which the salesperson is designated from the user.

In the above embodiment, the menu information acquisition unit 105 of the information processing device 1 acquires the selected menu information and transmits it to the user terminal 2, but the salesperson information storage unit 103 of the information processing device 1 Allow the user terminal 2 to access the stored salesperson information, salesperson status information, sales number information, and the area management table stored in the area information storage unit 104 (for example, information). Using these information, the user terminal 2 performs the same processing as the menu information acquisition unit 105 and the like to acquire menu information such as selection menu information, and menus such as selection menu. May be output. In this case, the menu information acquisition unit 105 and the like of the information processing device 1 may be omitted.

Further, in the above embodiment, the manager or the like of the information processing device 1 provides the salesperson with information corresponding to the product provision instruction by voice or the like using a radio or the like having a headset or the like. It may be transmitted, and in such a case, the salesperson receiving unit 301, the salesperson output unit 302, and the like can be omitted. In addition, the salesperson uses a radio device or the like having a headset or the like to inform the administrator of the information processing device 1 by voice or the like, the identifier of the passage or section where the salesperson is located, the seat identifier of the nearest seat, etc. In such a case, the configuration for receiving the salesperson position information of the salesperson reception unit 303, the salesperson position acquisition unit 304 of the salesperson position acquisition unit 304, and the salesperson position information of the salesperson transmission unit 305 are transmitted. The configuration for transmission can be omitted. Further, the salesperson may transmit information corresponding to the on-sale information to the administrator of the information processing device 1 by voice or the like using a radio device or the like having a headset or the like. In this case, the configuration for receiving the on-sale information of the salesperson reception unit 303, the configuration for transmitting the on-sale information of the salesperson transmission unit 305, and the like can be omitted. Further, when the above-mentioned information is transmitted / received by voice using a radio, the salesperson terminal 3 may be omitted.

If the salesperson terminal 3 is omitted, the administrator of the information processing device 1 may provide information indicating whether or not the salesperson is on sale from the salesperson via a radio device or the like, or the current position of the salesperson. The seat identifier, passage identifier, etc. indicating the above are received by voice, and based on the received voice, the manager or the like manually inputs the salesperson status information to the information processing device 1 or an information processing terminal for input ( It may be input via (not shown) or the like.

In each of the above embodiments, each process (each function) of the information processing device 1 may be realized by centralized processing by a single device (system), or distributed processing by a plurality of devices. It may be realized by being done.

Further, in each of the above embodiments, it goes without saying that the two or more communication means (position information receiving unit, order information receiving unit, etc.) existing in one device may be physically realized by one medium. ..

Further, in each of the above-described embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing the storage unit (for example, a recording medium such as a hard disk or memory).

The software that realizes the information processing device in each of the above embodiments is the following program. That is, this program uses a computer as an order information receiving unit that receives order information having a salesperson identifier that identifies a salesperson from a user terminal at a product provision location where two or more salespeople of the product exist, and order information. This is a program for functioning as an order processing unit that performs order processing for ordering products by using the salesperson identifier of the order information received by the receiving unit.

In the above program, the functions realized by the above program do not include functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the functions realized by the above program.

Further, the number of computers that execute this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

FIG. 13 is a schematic view showing an example of the appearance of a computer that executes the above program and realizes the information processing apparatus according to the above embodiment. The above embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

In FIG. 13, the computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905, a keyboard 902, a mouse 903, and a monitor 904.

FIG. 14 is a diagram showing an internal configuration of the computer system 900. In FIG. 14, the computer 901 is connected to the MPU (Micro Processing Unit) 911, the ROM 912 for storing a program such as a bootup program, and the MPU 911 in addition to the CD-ROM drive 905, and issues an instruction of the application program. A RAM (Random Access Memory) 913 that temporarily stores and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and a bus 915 that interconnects MPU 911, ROM 912, etc. Be prepared. The computer 901 may include a network card (not shown) that provides a connection to the LAN.

The program for causing the computer system 900 to execute the functions of the information processing apparatus and the like according to the above embodiment may be stored in the CD-ROM 921, inserted into the CD-ROM drive 905, and transferred to the hard disk 914. Alternatively, the program may be transmitted to the computer 901 via a network (not shown) and stored on the hard disk 914. The program is loaded into RAM 913 at run time. The program may be loaded directly from the CD-ROM921 or the network.

The program does not necessarily have to include an operating system (OS), a third-party program, or the like that causes the computer 901 to execute the functions of the information processing apparatus according to the above embodiment. The program may include only a portion of the instruction that calls the appropriate function (module) in a controlled manner to obtain the desired result. It is well known how the computer system 900 works, and detailed description thereof will be omitted.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the information processing device or the like according to the present invention is suitable as a device or the like for accepting an order, and is particularly useful as a device or the like for receiving an order for a product designated by a salesperson.

1 Information processing device 2 User terminal 3 Salesperson terminal 101 Location information reception unit 102 Salesperson status information reception unit 103 Salesperson information storage unit 104 Area information storage unit 105 Menu information acquisition unit 106 Transmission unit 107 Order information reception unit 108 Order processing Unit 109 Seat position storage unit 201 User reception unit 202 User output unit 202a, 302a Monitor 203 User reception unit 204 User position acquisition unit 205 Position information acquisition unit 205 User transmission unit 301 Salesperson reception unit 302 Salesperson output unit 303 Salesperson reception Department 304 Salesperson Position Acquisition Department 305 Salesperson Transmission Department 1000 Information Processing System

Claims (7)

An order information receiving unit that receives order information having a salesperson identifier that identifies a salesperson from a user terminal at a product provision location where two or more salespeople of the product exist.
An information processing device including an order processing unit that performs order processing for ordering the product by using the salesperson identifier of the order information received by the order information receiving unit. A salesperson information storage unit for storing two or more salesperson information having a salesperson identifier is further provided in association with the area identifiers of the two or more areas included in the product provision location.
The order information receiving unit is
The first aspect of claim 1, wherein the order information having the salesperson identifier corresponding to one salesperson information selected from the selection menu of two or more salesperson information output to the user terminal according to the area where the user is present is received. Information processing equipment. It further includes a salesperson information storage unit in which two or more salesperson information having a salesperson identifier is stored in association with the salesperson status information that identifies the salesperson status.
The information processing device according to claim 1, wherein the selection menu of two or more salesperson information output to the user terminal is different depending on the salesperson status information. The information processing device according to claim 3, wherein the salesperson status information has one or more information of the position information that specifies whether or not the salesperson is selling a product and the position of the salesperson. It further includes a salesperson information storage unit in which two or more salesperson information having a salesperson identifier is stored in association with the sales number information regarding the number of sales of the salesperson's products.
Claim 1 in which a selection menu of salesperson information having two or more salesperson menu items having different price information according to the number of sales information is output even in the price information that specifies the price of the same product on the user terminal. The information processing device described. It is an information processing method performed by using an order information receiving unit and an order processing unit.
An order information receiving step in which the order information receiving unit receives order information having a salesperson identifier that identifies a salesperson from a user terminal at a product providing location where two or more salespeople of the product exist.
An information processing method comprising an order processing step in which the order processing unit performs order processing for ordering the product by using the salesperson identifier possessed by the order information received in the order information receiving step. Computer,
An order information receiving unit that receives order information having a salesperson identifier that identifies a salesperson from a user terminal at a product provision location where two or more salespeople of the product exist.
A program for functioning as an order processing unit that performs order processing for ordering the product by using the salesperson identifier of the order information received by the order information receiving unit.

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