KR20120134713A - A method for taking order information and a system thereof - Google Patents

Abstract

PURPOSE: An order information reception method and a system thereof are provided to enable a client to receive information provided from a store through a user terminal, thereby ordering a desired menu or product. CONSTITUTION: Access information of a user is received through a predetermined access unit(S320). Attribute information of the user is determined based on the received access information of the user(S330). Store information corresponding to the attribute information is provided and extracted(S340). The extracted store information is provided to the user. Order information is received from the user. [Reference numerals] (AA) Start; (BB) End; (S310) Providing access means of store information providing system to user; (S320) Receiving access information(ID, table) of user; (S330) Determining attribute(class, tendency) of user; (S340) Providing and extracting store information corresponding to user attribute; (S350) Receiving wish list information from user; (S360) Receiving and storing service providing history; (S370) Generating payment information; (S380) Generating and providing predetermined points/coupons; (S390) Receiving evaluation result from user

Description

A METHOD FOR TAKING ORDER INFORMATION AND A SYSTEM THEREOF

The present invention provides customers with a visit to a store such as a restaurant, coffee shop, etc., via a smartphone or tablet PC owned by the customer, or through a system terminal or a dedicated terminal provided in the store, and receives an order from the customer. And a system thereof.

With the development of electronic devices such as smart phones and mobile communication terminals, the era of one-person communication devices has arrived. Two-way wired and wireless communication combined with various types of devices, such as wired / wireless internet network, WiBro (Wireless Broadband), Wired / Wireless LAN (Local Area Network), Wi-Fi (Wireless LAN), Wireless Data Communication, and WIPI (Wireless Internet) Platform for Interoperability (VAN), Value Added Network (VAN), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Frequency Division Multiple Access (FDMA), Time Division Multiplex (TDM), High Speed Downlink Packet Through various communication means such as access (DMB), digital multimedia broadcasting (DMB), radio frequency (RF), Zigbee, Bluetooth, and infrared transmission and reception, consumers can easily receive the desired information.

In addition, small terminals such as laptops, palmtops, smartphones, and tablet PCs can easily carry information required by customers from various systems in various places based on the smooth communication environment of each device. It is possible to transmit what the customer wants to other system through the communication means.

An object of the present invention is to provide a customer with detailed information of a store visited by a customer based on the wired / wireless communication environment described above and to support receipt of an order from the customer.

All stores, such as restaurants, coffee shops and department stores, want to provide customers with the most relevant information about their stores, leading to their purchases. However, the store clerk introduces the contents of the store's products (food, coffee, etc.) to the customer through conversations, and according to the clerk, there are variations in the delivery contents. There is also a failure.

The present invention is to solve this inconvenience, the user is provided with information provided by the store, such as the menu and event information of the store through the user terminal, and to support the user to order the desired menu or products.

In addition, an object of the present invention is to generate and provide information necessary for the operation of the store from the order / payment information generated from the store users and the evaluation data for the store.

In the method for receiving order information according to an embodiment of the present invention, a) receiving the user's access information through a predetermined access means, b) determining the user's attribute information based on the received access information of the user, Selecting and extracting store information corresponding to the attribute information; c) providing the extracted store information to a user; d) receiving order information from a user; e) prescribing the order information received from the user. Outputting to a separately designated device by a display method of f) receiving a service providing history to a user, characterized in that it comprises a.

In addition, the order information receiving system according to an embodiment of the present invention, the interface unit for receiving the user's connection information through a predetermined connection means, and transmits and receives user attribute information, order information and store information, the connection of the received user Store information control unit for determining user attribute information based on the information, selecting and extracting store information corresponding to the attribute information, an output control unit for outputting order information received from the user in a predetermined display method, and store information And a database storing attribute information of the user, wherein the predetermined display method of the output control unit includes a combination of any one or more of a predetermined two-dimensional image or a three-dimensional image, a predetermined voice / sound, vibration, and an electromagnetic signal. It characterized in that the output.

According to the present invention, the customer does not have to select a menu and a product while looking at the clerk's notice, and when the user has a predetermined qualification (coupon, point, etc.), the user can automatically receive differentiated information benefits, thereby increasing user convenience. It is effective.

In addition, according to the present invention, the store can provide the customer with a one-to-one description of the menu or product provided by the store without having to operate a large number of service personnel, and improves the communication quality with the customer by preventing mistakes such as order errors. There is.

In addition, it is possible to additionally generate marketing information such as data of customers using the store (order history, time of use, number of users, preferred menus / products for each customer grade, etc.), thereby supporting future sales growth. There is also.

1 is a diagram illustrating an operating environment of an order information receiving system according to the present invention.
2 is a block diagram showing an order information receiving system according to an embodiment of the present invention
3 is a flowchart illustrating an example of a method of receiving order information according to an embodiment of the present invention.
4 is a flowchart illustrating an example of a method of selecting store information corresponding to a user-specific attribute.
5 is a flowchart illustrating an example of a method of providing store information to a user.
6A illustrates an embodiment of a database for storing user attributes.
6B is an embodiment of a method of determining a user rating
6c illustrates an embodiment of store information provided to a user terminal
Figure 6d is an embodiment of a database for storing store information
7 is an example of an evaluation result received from a user
8 is an internal block diagram of a general purpose computer device that may be employed to perform the method of receiving order information.

In the method for receiving order information according to an embodiment of the present invention, a) receiving the user's access information through a predetermined access means, b) determining the user's attribute information based on the received access information of the user, Selecting and extracting store information corresponding to the attribute information; c) providing the extracted store information to a user; d) receiving order information from a user; e) prescribing the order information received from the user. Outputting to a separately designated device by a display method of f) receiving a service providing history to a user, characterized in that it comprises a.

In addition, the order information receiving system according to an embodiment of the present invention, the interface unit for receiving the user's connection information through a predetermined connection means, and transmits and receives user attribute information, order information and store information, the connection of the received user Store information control unit for determining user attribute information based on the information, selecting and extracting store information corresponding to the attribute information, an output control unit for outputting order information received from the user in a predetermined display method, and store information And a database storing attribute information of the user, wherein the predetermined display method of the output control unit includes a combination of any one or more of a predetermined two-dimensional image or a three-dimensional image, a predetermined voice / sound, vibration, and an electromagnetic signal. It characterized in that the output.

1 illustrates a schematic operation of an order information receiving system according to the present invention.

The store in the present invention is a concept including an industry that provides services by receiving orders from customers, for example, a general restaurant, a fast food restaurant, a family restaurant, a coffee / drink specialty store, a night club, a collate, and the like.

The customer connects to the order information receiving system 100 according to the present invention and orders the desired service or menu of the customer. In this case, the user terminal (smartphone, tablet PC, A PDA, a personal mobile computer, a mobile communication terminal, or the like) or a terminal (system terminal, fixed PC, dedicated terminal, etc.) provided by a store is connected to the system 100. In the present invention, the user and the user terminal or the store providing terminal will be collectively referred to as the user 110.

The communication means 130 for exchanging necessary information between the system 100 and the user 110 includes a wired / wireless internet network, a wireless broadband (WiBro), a wired / wireless LAN (Local Area Network), a Wi-Fi (Wireless LAN), and wireless data communication. (Wireless Data Communication), Wireless Internet Platform for Interoperability (WIPI), Value Added Network (VAN), Trunked Radio System (TRS), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Frequency Division Multiple Access (TDM), Time Division Multiplex (TDM), High Speed Downlink Packet Access (HSPDA), Digital Multimedia Broadcasting (DMB), Radio Frequency (RF), Cellular Mobile Communication, Zigbee, Bluetooth, etc. .

' Store information ' provided by the system 100 of the present invention, price information, menus, discount information, event information, product price, product information, facility internal information (table position, remaining seat) Water, restroom location, etc.), facility information outside the store, staff information, other customer information in the room, publicity and store introduction.

' User attribute information ' according to the present invention is information about a customer using a store, for example, a user terminal ID of a customer, a customer's loyalty, a customer rating, a cumulative amount of use / number / period, a coupon / point held, (specific Customer preferences, customer style, education, age, gender, and self-introduction.

Hereinafter, the configuration of the order information receiving system 100 according to the present invention will be described with reference to FIG. 2.

2 is a block diagram showing the order information receiving system 100 according to an embodiment of the present invention.

The order information receiving system 100 according to the present invention includes an interface unit 210, a store information control unit 220, a payment information generation unit 230, a royalty management unit 240, an evaluation information management unit 250, and a database 270. It characterized by including).

The interface unit 210 is a means for receiving and transmitting the request details or the provided information details between the user 110 and the system 100, and communicates with the above-described wired / wireless Internet (WiBro, Wi-Fi, etc.), wireless data communication, and the like. It is configured in connection with the environment.

The store information control unit 220 is configured to provide storefront information by extracting store information according to an attribute of the user 110. As shown in FIG. 6A, an attribute of the user 110 includes various information about a customer such as a user grade. Through the configuration of the store information control unit 220, not only to provide uniform common information to all customers, but also to selectively provide differentiated information for each customer in addition to common information, thereby providing customer satisfaction and store It has the effect of improving operational efficiency.

The royalty management unit 240 plays a role of resetting and managing customer loyalty or customer grade through customer information such as usage history, amount of money, duration, number of times, and customer information such as customer use manner and style.

Evaluation information management unit 250 is a configuration that reflects and manages the results of the customer evaluation of the management status of the store or the provided service / menu, and performs a function for calculating data for more efficient store management. That is, the objective / subjective evaluation of the customer is managed and the evaluation result is calculated according to the needs of the system 100 operator.

The output control unit 260 is a predetermined two-dimensional image (predetermined colors, figures, symbols, icons, characters, character strings, flashing, inversion, etc.) or three-dimensional information of the customer's desired information received by the interface unit 210 It is a device for displaying on a predetermined terminal including an image (hologram, etc.) and functions of predetermined sound generation, sound generation, and vibration generation. The output control unit 260 may include an electromagnetic output means for transmitting information to a wireless data communication device possessed by an employee or another customer. It can be specified and controlled in advance. For example, if a customer call information is received from a customer, the employee has a wireless communication device. If a menu selection information is received from a customer, a video, audio, etc. can be provided using an LCD, a projector, or a speaker provided at a counter or store. Or means for distributing and outputting an acoustic signal.

The database 270 is a storage device for storing the above-described user attribute information and store information so that the store information control unit 220 extracts necessary information. An example of the store information is stored, including information according to user-specific attributes and common customer information, as shown in FIG. 6D.

Although not shown in FIG. 2, the order information receiving system 100 according to an exemplary embodiment of the present invention may further include a database management module for managing the database 270. The database management module of the order information receiving system 100 according to the present invention is a relational database management system (RDBMS) such as Oracle, Infomix, Sybase, DB2, Gemston, The object-oriented database management system (OODBMS) such as Orion, O2, etc. may be implemented to meet the purposes of the present invention.

Hereinafter, a detailed flow of the method for receiving order information according to the present invention will be described step by step with reference to FIG. 3.

The order information receiving method according to the present embodiment is performed by the order information receiving system 100 described above.

First, the order information receiving system 100 provides a customer with a means for accessing the system 100 (S310). Examples of the means that can be connected to the system 100 include a Quick Response (QR) code, a bar code, a hologram or a label thereof, a predetermined letter / number / symbol / symbol / icon / figure, and the like. And means for supporting the connection. The connecting means may be attached or posted on each table in the store, or may be provided outside the store.

The user 110 makes the terminal possessed by the individual aware of the access means, accesses the system 100, and the system 100 receives access information of the user 110 (S320). The user may also access the system 100 through a terminal provided by the system 100.

In operation S330, the system 100 determines a user attribute based on the access information of the user 110. As described above, the user attributes may include the customer's user terminal ID, the customer's loyalty, the customer's rating, the accumulated amount / number / period, the coupons / points held, the customer's preference (for a particular menu or service), customer style, This includes education, age, gender, and self-introduction.

The system 100 extracts store information corresponding to the user attribute and provides the same to the user 110 (S340).

FIG. 4 illustrates an example of a method in which the system 100 selects store information corresponding to an attribute for each user from the received user attribute information (S444) and provides store information for each user (S446). The user attribute information may include information regarding a user's rating, and FIG. 6B illustrates an example of a method of determining a user's rating from a user's transaction history. 6D illustrates an example of selecting information corresponding to user-specific attributes, and includes an example of common information for all customers. In particular, the configuration for extracting the information corresponding to the user-specific attribute according to the present invention, as shown in the meeting information column of Fig. 6d, stores the information of other customers in advance, even if not a general restaurant or restaurant, It is also possible to provide brokerage services, such as meetings, by selecting and presenting other customers that meet their needs.

Through this step (S340) of selecting and providing a store corresponding to the user attribute, the customer can receive customized information corresponding to the customer as well as the overall customer target information, and the store manager can improve the management efficiency. do. For example, a restaurant may provide customers with a user level A with better discount conditions and more information on menus than customers with a class B user.

FIG. 6C is a diagram illustrating an example of store information provided to the user 110 by the system 100. Customers receive this information, so they don't have to call the staff, wait for the staff, choose the menu they need, and get information about the facilities inside and outside the store, such as the restroom location.

In this case, as shown in FIG. 5, if the predetermined condition set by the system 100 is satisfied from the user 110 (S554), the system 100 stores store information provided to the user 110. Can be changed to provide (S556). For example, if an employee takes an unnecessarily long seat or takes too many seats by using this method, which does not directly receive an order, the price of the service / product provided to the user 110 is fixed. I can raise it and offer it. The predetermined condition may be set by a combination of one or more conditions such as whether a predetermined time has elapsed, the occupancy amount of the seat, and whether the popular seat is occupied. Through such a configuration, it is possible to prevent a customer's indiscriminate misuse occurrence in the store. The predetermined condition may be flexibly selected by the operator of the system 100.

Subsequently, the system 100 receives desired history information (for example, menu selection information) from the customer (S350) and displays the predetermined information on the terminal of the predetermined system 100 in a predetermined display method. The above display method may be any one of a predetermined two-dimensional or three-dimensional image, a predetermined voice / sound, vibration, and an electromagnetic signal generation (such as a messenger, SMS, email, or pager) according to a facility or an operating environment of a store. It can be displayed by the above combination.

The store staff then provides the service and goods (eg, food) to the customer based on the customer's selection information displayed on the system 100 terminal by the above method. The store staff then inputs the service and product provision history to the system 100 in the system 100, and the system 100 receives and stores them (S360).

Subsequently, the system 100 generates payment information of the corresponding customer from the received service and product providing history (S370), and provides predetermined points and coupons for inducing a return visit of the corresponding customer (S380).

In operation S390, the system 100 receives an evaluation result of using a service and a product from the user 110. The system 100 may provide an evaluation item to the user 110 in the store information providing step (S340) or may separately provide the service item after the service is terminated. As shown in FIG. 7, the evaluation items include objective measures such as the friendliness of the staff, taste (if the store is a restaurant), price level, and subjective reviews.

The evaluation result received from the user 110 may be processed into various forms of reports, such as by customer propensity, by customer grade, and by time of use, so as to help the operation of the store.

FIG. 8 is an internal block diagram of a general purpose computer system that may be employed in the service brokering method and system thereof in accordance with the present invention.

Computer device 800 includes one or more processors 810 coupled with a main memory device including random access memory (RAM) 820 and read only memory (ROM) 830. The processor 810 is also called a central processing unit (CPU). As is well known in the art, the ROM 830 serves to transfer data and instructions to the CPU unidirectionally, and the RAM 820 typically transfers data and instructions bidirectionally. Used to. RAM 820 and ROM 830 may include any suitable form of computer readable media. Mass storage 840 is bidirectionally coupled to processor 810 to provide additional data storage capability, and may be any of the computer readable recording media described above. The mass storage device 840 is used to store programs, data, and the like, and is an auxiliary storage device such as a hard disk, which is usually slower than the main storage device. Certain mass storage devices, such as CD ROM 860, may also be used. Processor 810 is coupled to one or more input / output interfaces 850, such as a video monitor, mouse, keyboard / keypad, microphone, card reader, magnetic or paper tape reader, or other known computer input / output device. Finally, the processor 810 may be connected to a wired or wireless communication network through the network interface 870. Through this network connection, the procedure of the method described above can be performed. The apparatus and tools described above are well known to those skilled in the computer hardware and software arts.

The hardware device may be configured to operate as one or more software modules to perform the operations of the present invention.

The order information receiving method through the order information receiving system described so far may be implemented in the form of program instructions that can be executed by various computer means and recorded in a computer readable medium. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. The program instructions recorded on the medium may be those specially designed and constructed for the present invention or may be available to those skilled in the art of computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tape, optical media such as CD-ROMs, DVDs, and magnetic disks, such as floppy disks. Magneto-optical media, and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. The medium may be a transmission medium such as an optical or metal line, a wave guide, or the like, including a carrier wave for transmitting a signal designating a program command, a data structure, or the like. Examples of program instructions include not only machine code generated by a compiler, but also high-level language code that can be executed by a computer using an interpreter. The hardware device described above may be configured to operate as one or more software modules to perform the operations of the present invention, and vice versa.

Although the invention has been described with reference to several embodiments and drawings as described above, the spirit of the invention is not limited to the embodiments described, but is equivalent to or equivalent to the claims as described below. All such variations are to be regarded as within the scope of the present invention.

100: order information receiving system 210: interface unit 220: store information control unit
230: payment information generation unit 240: royalty management unit 250: evaluation information management unit
270: database

Claims (11)

In the order information receiving method of the order information receiving system,
a) receiving access information of a user through a predetermined access means,
b) determining attribute information of the user based on the received access information of the user, and selecting and extracting store information corresponding to the attribute information;
c) providing the extracted store information to a user,
d) receiving order information from the user,
e) outputting the order information received from the user to a separately designated device by a predetermined display method,
f) receiving a service providing history to the user,
Order information receiving method comprising a. The method of claim 1,
The predetermined connection means,
QR code, a barcode, a hologram or a label, any one or more of a predetermined character / number / symbol / symbol / icon / figure. The method of claim 1,
User attribute information is
User terminal ID, customer loyalty, customer rating, cumulative use amount / number / period, coupons / points, customer preference, customer style, education, age, gender, customer introduction How to receive order information. The method of claim 1,
Store information,
Order information, characterized in that the service / product information, menus, discount information, event information, product-specific prices, product information, store internal and external facility information, staff information, other customer information, the announcement provided by the store Receiving method. The method of claim 1,
The predetermined display method is
And a predetermined 2D image or 3D image, a predetermined voice / sound, vibration, and an electromagnetic signal. The method of claim 1,
g) generating payment information for the user,
Ordering information receiving method characterized in that it further comprises. The method of claim 1,
h) generating a predetermined point or coupon based on the service providing history or payment information,
Ordering information receiving method characterized in that it further comprises. The method of claim 1,
i) changing and providing store information to a user who meets predetermined conditions,
Ordering information receiving method characterized in that it further comprises. j) receiving a predetermined evaluation result from the user,
Ordering information receiving method characterized in that it further comprises. A computer-readable recording medium having recorded thereon a program for executing the method of any one of claims 1 to 9. In the order information receiving system,
An interface unit for receiving the user's connection information through a predetermined connection means, and transmitting and receiving user attribute information, order information, and store information;
A store information control unit which determines the attribute information of the user based on the received access information of the user and selects and extracts store information corresponding to the attribute information;
An output control unit which outputs the order information received from the user in a predetermined display method;
A database storing store information and storing user attribute information,
The predetermined display method of the output control unit,
And a predetermined 2D image or 3D image, a predetermined voice / sound, vibration, and an electromagnetic signal.

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